Mayor: »I’m proud Lewisham is Pret-free«

Lewisham Mayor Damien Egan:
»I’m proud Lewisham is a Pret-free borough.«

.

By Grainne Cuffe, Local Democracy Reporter

»Lewisham is planning to launch a yearly count of Black, Asian and minority ethnic-owned and independent businesses.

In his speech to the council’s AGM on Wednesday, Mayor Damien Egan set out plans for the annual survey, expected to run for 20 years.

The move aims to protect Lewisham’s independent businesses “from the increase of chain businesses coming into the borough,” and the impacts of the Covid-19 crisis.

The council hopes the survey will give “a valuable insight into the diversity of business owners”.

Mayor Egan told the AGM: “I am proud that we’re a Pret-free borough. I’m so thankful that so many of those bland and sterile high street chains that make up too much of the capital have largely passed us by. …«

Full article from July 2020 on LondonNewsOnline.co.uk

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Virus outbreak closes Pret A Manger in Norwich

Link to Article

I’m always contacted by frustrated Pret staff about issues I write about that they can relate to on what’s happening behind the scenes. Recent complaints are that staff get fired when they call sick more often, or they have to continue to work even while having Covid symptoms (fever, coughing etc.)

Some recent staff reviews on Glassdoor and Indeed where staff have the courage to speak out freely in anonymity. I marked some in the screenshot.

Quote: »…they say they care but they really don’t as workers forced to come to work even if they show symptoms as their jobs are on the line as apparently u can’t be sick for more 7 days a year in total or face being sacked !!«

Link

»Unsafe against COVID«

Link

Quote: »… if you’re sick you basically have to still come in, to prove you’re sick or get fired.«

Link

etc. etc. etc.

One recent email by a current Pret front-line shop staff about the exploitation in Pret, and how difficult it is for employees to find new work during these times. Staff feel stuck, especially those who have kids to feed. Excerpt in orange, full email in the link below:

Full email: »Pret don’t care about anyone«

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Anger Management Classes for Bereaved People

When I learnt that my brother died and was cremated already without our knowledge that he died 5 weeks before we found out, I went into a horrific state of shock and at the same time auto-pilot. I am still now 5+ years later contacting the German police and court system to get an apology and changes in the system. The president of the court in the city where my brother lived and died has semi-apologized after 2 years of me writing to the police and court. The court that appointed a person to look after the estate of my brother as they supposedly couldn’t find next of kin in an efficient country like Germany, where my mother lived at the same address for over 30 years about 50 miles from where my brother lived. And Germany having an efficient and mandatory ID system, the police couldn’t find us? If the police want to find people they will! EVERYONE is registered! The court president responded in that she finds bringing the news of someone’s passing via an email is “obscene”. But nothing more is done to tackle this issue. And I keep contacting them and now seek ways to find a lawyer to help me!

On top of this, very soon in the early weeks of grief I was targeted and bullied at Pret, which if I wouldn’t have been through this, I would not believe this can even happen!

For new readers, my story is scattered throughout this blog, but easiest to find on the home page or the very bottom of this page in the audio player.

Not only does the bullying situation at Pret seem so unbelievable, I’ve never thought that 5+ years later I’d still be fighting to get adequate help via the NHS mental health service.

My ordeal through the NHS system, into which I have paid my share for 20+ years, is a book in itself. And maybe due to age and years of trauma am I coming to the conclusion that we live in class systems that I never before realized so clearly.

After I learnt that my brother died, was cremated and all the surrounding disturbing information and lack of answers and support, having received the news via an ice cold email that reads like a shopping list, his urn sent via postal service, something that’s supposed to be normal in Germany and other countries … I went into extreme places where I went on an emailing spree that I still struggle with today.

All the sh!t that then happened like a Domino effect, losing friends early on, the bullying in Pret, 3 years later my father dying, now my mother having died, all the other traumas that latched itself on to the catalyst of my brother’s death … could and should have turned me to go on shooting spree 10 times over.

I went on an emailing spree and after initial undeserved loss of support, I made sure I now DESERVE to lose support and friends.

But the ONLY support I kept fighting for was to get help from NHS professional therapy because they are NOT friends and close to me. They are paid strangers who supposed to “know” how to navigate through the minefield of trauma and grief. Well, that’s utopia as I am still experiencing the REALITY of the lack of NHS mental health services.

I received counselling sessions relatively fast, a few months after I got the news of my brother’s death. It was a trainee counsellor who used to be a business man turned therapist who after a few sessions started to talk about himself, which always puts on red flags for me.

Most therapy or counselling is limited to 6 sessions under the NHS mental health system. I paid out of my own pocket to go to bereavement charities which also is limited to mostly 6 sessions, sometimes more. And now with the coronavirus deaths, any and all health systems and charities are at breaking point. But I took everything and anything the NHS offered me. If the NHS would have sent me to cooking classes, I would have gone! I was in an extreme traumatic state and like a zombie walking through an emotional war zone! The inner storm was immense, unbearable and indescribable. And when you then lose support from friends EARLY on, the trauma is magnified and hopelessness coupled with anxiety becomes your constant companion.

I had one charity bereavement counsellor fall asleep by the clock every week as she seemed to have gone through menopause. This was one of the private sessions I paid for. She started off sitting with a poncho wrapped around her shoulders as she was freezing, and then by the clock 20 minutes into the session took off the poncho and started to sweat profusely and then nodding off as I waffled away about a dead brother and a bullying company … E.V.E.V.E.R.Y week her eye lids became heavy around 20 minutes in! I could have set my clock to it and should have left no later then after the third week. I had no problem with her going through menopause, but it was unacceptable that she didn’t do anything about it, like having a glass of ice water and a fan nearby. I wanted to go over and slap her awake!

I waffled on and then stopped the sessions after a few weeks. It was a waste of money and time. In those days I was too polite. Now I would not accept things like this beyond 2 sessions.

Then when I contacted the former CEO of Pret A Manger, Clive Schlee, after I tried for around a year to approach Pret’s HR to stop the bullying by an area manager not realizing at the time how much HR was involved, Pret then paid for a few sessions of private counselling to appear supportive. Yet, the bullying and targeting at work continued which is another book and my whole website is “dedicated” to this vile company that portrays itself to be ethical and caring, while having ignored multiple customer warnings that led to 2 people having died, at least one as a direct result of having ignored warnings to label their products for allergen.

At one point the NHS sent me to three anger management group sessions during the first year of bereavement and being bullied on top of it.

I came around in circles, started from scratch and hardly anyone touched the subject of trauma and bereavement, let alone traumatic bereavement.

Fast forward 5+ years, my family gone, friends gone, work gone and me pushing support away completely traumatized, EXCEPT support from the NHS and charity, I raised a complaint because 2 Psychiatrists since over a year now keep working on me to avoid getting trauma therapy.

They downplayed the bullying at Pret, they downplayed my loss, they (victim) blamed me after I successfully raised a complaint after they did NOT tell us during introductory “MBT” therapy that the main sessions will be video recorded. In a nutshell, in December 2017 and January 2018 I had assessments for therapy. I was offered TWO types of group therapy. One, a general therapy that would go for 24 months starting in the fall of 2018. The other a new form of therapy called Mentalization-Based Treatment (MBT) which would go for 18 months and also start in the fall of 2018.

We looked at both and I ended up choosing MBT. The reason was because it seemed like a very structured therapy form while the general group therapy was just people meeting and talking. It lacked structure and a goal compared to MBT. What made me also choose MBT was that it was a group session once a week with two therapists AND a single therapy session once a week! So, two sessions per week for 18 months!

I felt I’ve won the lottery after waiting for years for long-term help and counselling that was not appropriate for my traumas. Workplace bullying in itself is extremely traumatizing. And maybe one reason I survived was that I was running on “adrenaline” from the horrific loss of my brother and the search to find out what happened. What I didn’t know was that the Psychologist who held the MBT introductory group sessions with a Psychiatrist in the meetings, was in training with the Psychiatrist being the supervisor who was mostly silently observing and rarely spoke. And we in the group were like guinea pigs, as this is still a relatively new form of therapy.

So, in the fall of 2018 twelve INTRODUCTORY group sessions started to introduce us group to this therapy. Then after the 12 weeks, there would be a few months break and then the MAIN 18 months group AND individual weekly sessions would start. In the 12 weeks introductory sessions we were NOT allowed to speak about our issues, traumas etc. Only when the 18 months weekly sessions start were we allowed to speak about personal issues. We were also advised not to speak in private outside of group sessions, supposedly to avoid having mental health issues when influencing each other with our issues. But my alarm bells always go off when I am told to not speak with others outside a setting. Later I had a hunch that they did not want us to share any doubts and influence each other should things be fishy. The 12 weeks were purely about MBT itself and how we would feel about it. That was already hard to again not speak about my brother or the Pret sh!t, but again I gave it all the benefit of the doubt, having been glad to have been “picked” for this therapy that felt like a lottery win after all the wait and ineffective or wrong forms of therapy that NEVER touched my trauma and bereavement!

Then, after 6 weeks of the intro sessions, the Psychologist dropped a bomb half-way through the session and first asked us all to share each how we felt with this therapy so far. Basically, she was taking stock to see how we’re feeling with this. And then after we took rounds and shared each how we felt, she said in these words that I will never forget: “Something else I need to stress is that the main 18 months group and individual sessions will be video recorded.”

It was a complete matter-of-fact sentence that she felt she had to “stress” after a year waiting and 6 weeks intro sessions! Our jaws dropped. For several reasons did a shock wave go through the room. One is, most of us had the initial assessments ONE YEAR prior and we waited a whole year until the 12 week intro sessions started. We were NEVER told this in our assessment to then be able to make informed decisions. It felt like they purposely withheld this information to get us “groomed” for this therapy where it then would be hard to decline as we already started and were 6 weeks in.

The other thing was, they NEVER told us that we can decline, that they cannot force us to consent to recording. We were just given some vague info that the recordings would be deleted after a few weeks and that they just want to go frame by frame in what we were and were not saying etc. By withholding vital information they made us believe that we have to make a choice: either give consent to video recording or having to leave this therapy opportunity. I learnt later that I could have stayed on and decline to be video recorded! But they left us in the air about a lot of this info.

Someone in the group made a great point. We were explained that MBT is mainly about NOT assuming what the other person is saying, but to inquire before we jump to conclusions and pre-judge a situation. And yet, one client pointed out that looking frame by frame at our video to see what we are “not” saying is exactly doing what MBT is trying to teach us not to do: judge a situation, pre-judge and making assumptions! The 2 therapists didn’t quite have an answer for that brilliant point! I only realized later that we were like guinea pigs for the psychologist to be trained! If they would have laid out ALL the info from the first assessment on, it wouldn’t have been an issue and I could have either not partaken in MBT or with the CORRECT information could have declined to be video recorded! But they withheld these pieces of information for a reason! And it seemed like, yeah, the NHS is giving us long-term 18 months group AND individual therapy per week, oh how generous!!! But they failed to mention that in exchange we should consent to be video recorded during extremely vulnerable and personal time during therapy, sharing our most personal issues!

Nothing, absolutely NOTHING is ever for free! And if it is, they’re not telling the full information. This is FOR the NHS training, NOT for us as clients. The NHS gives us “free” therapy (which we paid already for via our taxes!), and in exchange we strip our souls naked in front of a camera! Therapy porn at its best! Forget Dr. Phil!

The lottery win turned into a feeling of being in great debt!

I and another guy got up and left! I raised a formal complaint with the NHS that was fully upheld! Months later I bumped into one from the group and he said that the group sessions are NOT video recorded as even just one person didn’t give consent. But individual sessions are recorded if the individual client gave permission.

A recent Psychiatrist (I call him Dr. Gaslighter here) avoided tooth and nails to diagnose me, even though that was the agenda set forth by another Psychiatrist (I call her Dr. Devil’s Advocate here) whose email I quote below after I started raising a new formal complaint. The lead Psychiatrist over the MBT video issue (I call him Dr. Did Little here) was pissed off with me when he met with me to look at other therapy options after the video blunder. He first tried to discourage me to be put on yet another long waiting list and patronized me with one of two options: Either be on a long waiting list for therapy or volunteer in a hospital and if I had a mental crisis I could reach out to a professional there! I couldn’t believe it! I said, even if I have to wait 10 years, I would like to be put on a waiting list! He then agreed that I would be on a new waiting list for alternative options. Yet, 2 years later, I’m still waiting and just found out that he never has put me on a new waiting list! I feel penalized because I successfully raised a formal complaint with the NHS. Of course they deny that this is retaliation because I ruined Dr. Did Little’s video project!

So, the new Psychiatrist Dr. Gaslighter found reason after reason, excuse after excuse why a diagnosis isn’t a good idea. He told me that the previous mental health team (above MBT therapists and lead therapist over this team in my area of residence) that withheld the vital information on video recording, may not give me “another chance” (in a new therapy). I told him and in a new complaint that it is not I who needs another chance from that team, but it is them who get another chance from me! The gaslighting and manipulation by professional NHS doctors is beyond believe!

And the only positive I take away from the horrific bullying I experienced in Pret during the WORST time of my life is that I can smell horse sh!t miles away now and call it out for what it is! Gaslighting me to make me believe I don’t really have issues except how I relate to others? Yeah, good one!

And then I came across two videos on YouTube while searching if I am crazy again for thinking that after years there’s still no adequate help, on the verge to buy the BS that maybe I am too sensitive! One video is by a client of the NHS who shares that the NHS mental health care does not exist. The other is by a Psychotherapist who is gobsmacked that the NHS REFUSES to diagnose trauma and the BS they give him. Both videos absolute worth watching. Both people share what I myself am going through since 5+ years.

.

Client: Who lost his young son and other bereavement.

.

Psychotherapist: One needs a little patience at the beginning to watch his video as he is a little “slow” in sharing, but it’s absolutely worth the 15 minutes!!!

.

He asks why the NHS refuses to diagnose trauma. I think it’s clear, innit?! It’s ALL about money of course. If trauma is the basis of a diagnosis, trauma therapy costs too much and takes too long. So, they diagnose all sorts of things, diagnosing “around the bush” and providing mainly 6 session therapies that never go to the core of the trauma and as this Psychotherapist then says that people are dying a slow death. The biggest cause of death in men in their 40s in the UK is suicide!

And then, like in my case, they victim blame the patient why no therapy is bearing fruit. Dr. Did Little blamed me, and I was in shock at the time, but now understand that this is just another system again that only looks at the financial side of services given under a Government that has made cuts for a decade. They take my money for 20+ years and then try very hard to not deliver life saving and life changing services when needed.

.

Many people say to me after my ill emailing, lashing out, flipping out, pushing friends and strangers away (except NHS), often in a degrading way, “my, you have issues, you need help…” or “Have you ever considered getting help?” … And they never ask this out of true concern, and many who do not know the NHS mental health system don’t understand how difficult it is to get adequate help. So, I am again in the middle of a formal complaint after appointments were not kept or they tried to talk me out of a diagnosis, or they blamed me that this or that therapy didn’t work for me and that it seems to be MY fault. The worst thing is that they use and instrumentalize my NHS file against me in a very manipulative way, which I added to my complaint and that I don’t want any and all NHS staff to just access my file like a tabloid paper to then use against me!

One Psychiatrist (Dr. Devil’s Advocate) with whom I am now STILL in communication as she’s trying to find the “right” therapy asked me in the first assessment in what way I was bullied at work during bereavement, I gave her the different scenarios and explained the various types of bullying, from right out being shouted at to the subtle ways that I explain in the audio interview at the very bottom of this page here. I gave her examples and shared that I’ve been through the whole pallet of bullying one can experience. And then she said, “I’m going to play devil’s advocate for a moment here and want to ask if you are not seeing this as too sensitive?” She really asked me if I may be too sensitive about the bullying DURING bereavement, let alone bullying on its own being a traumatic event! Another gaslighting attempt. That was over a year ago when I started mentioning that I will raise another complaint, that I believe that I suffer from PTSD that they REFUSE to even look at the possibility.

I later responded with an email and wrote, “While you as a Psychiatrist want to play devil’s advocate, let me play Psychiatrist and give you the symptoms of PTSD and which ones fit in my situation like a glove on my hand! And only because of the new complaint now, they reluctantly admit that I have “some” trauma and what the way forward could be.

And now, I received a new email and responded to it today. Email from the Psychiatrist aka Devil’s Advocate last week. And this Psychiatrist kept missing getting back to me when she said she would on several occasions and also took weeks to speak to a Psychologist. Quote of part of her email, some sentences I deleted for personal reasons:

“Dear XXXXX,

My apologies that it gets so late to write to you. I had to attend some unplanned managerial work earlier today, so my plan was disrupted.

I asked a co-lead of our psychology and psychotherapy service to consider how to get you access therapy that will put a focus on trauma related issues as well as …. I gave her a summary of what I already discussed with you. She also accessed your notes (just enough to form her initial recommendations).

Below is my summary of her suggestions:

  • She sees impact/consequences of trauma in your presentations.
  • She thinks pitching therapy like a journey of stages might be more helpful for you than a service for a single therapy.
  • She thinks you would benefit from skill-based therapy interventions as a first step of therapeutic journey, rather than seeking/waiting for a complex trauma work.
  • There are a few options of skill-base therapy groups starting soon and you might wish to consider joining one of them.

So, she is suggesting for you to start some skill-base group therapy, and move on to more complex trauma work when you are ready for trauma processing with newly gained or redeveloped skills to feel more regulated.

It is not our intention to keep you away from a trauma focussed therapy. It is good for you to start something small but helpful sooner rather than later, and you can move to your next step of therapy.

I can obtain more details of available groups from her and pass them to you, so that you can consider and tell us your preference. Alternatively, I can arrange a meeting/call with her (with or without me), so that you can ask questions and get answers more quickly.

I am aware that you prefer written communication, but on this occasion, I would recommend considering speaking to her. I spoke to her before I learned about your mother’s passing. She may need to know a bit more about how you are dealing with the loss (as an acute traumatic event) to recommend specific group and/or start time.

Please let me know what you think and how you want this to move on.

Best wishes,

Devil’s Advocate

.

Sounds great you may think! But they’ve been promising me to look at trauma since over a year. And “when you are ready for trauma processing with newly gained or redeveloped skills to feel more regulated ” … To feel more “regulated” what the fudge cake does THAT mean?! Speaking in riddles, giving all the options to AGAIN avoid putting me on a waiting list for trauma therapy!

I am being suggested to join some new group thing to learn some “skill” until I am “ready” for trauma therapy. And this means AGAIN, I will wait another year or two or more, and then they find new excuses as to why I’m not “ready” for trauma therapy! Back to square one. I’ve heard ALL the excuses in the book: NHS cuts, the Pandemic makes waiting longer as if I haven’t been waiting before the Pandemic already! Now I have to learn new skills before I’m ready. Etc. etc. etc.

This Psychiatrist uses words that are dead give-aways they again bullsh!t me. And it took her several weeks to speak to this Psychologist while updating me every week. Words like: “pitching therapy” as if to “sell” the Psychologist team that I may really need trauma therapy. Or “rather than seeking/waiting for a complex trauma work”. Rather than seeking … and … rather than seeking “complex … work” making me fear the complexity and that it will take work! Of course any type of therapy isn’t a walk in the park. And for the NHS it certainly COSTS money! So, how should she “pitch” now to ME that I should NOT get trauma therapy!

And keep in mind, I haven’t even STILL been diagnosed! I was only told that I “meet criteria for PTSD” and then endless “but, however, yet” … from Psychiartrist Dr. Gaslighter who was tasked by Dr. Devil’s Advocate after I started raising a new complaint to do a diagnosis. He gave reason after reason why a diagnosis isn’t a good idea!

His BS didn’t work. So, back to Dr. Devil’s Advocate and new reasons why I am now not ready for trauma therapy. And so the NHS saga continues and is now turning into a case study on what length NHS professionals go to, to avoid getting people adequate help.

I responded already and explained that I have had friendships and relationships for years, some dating back 20, 30 years. And when my brother died, I lost friend after friend, opportunities, work etc. Today I wrote a new response and copied in the case worker (advocate) from POhWER who is helping me with the formal complaint. After I kept waiting, taking their “reasons” and excuses for months and years, my response today in a nutshell is saying ENOUGH of the bullsh!t.

My email, Quote:

“If you fractured your leg in several places in complex breaks, in a terrible accident, and you go to A&E, the doctor will not tell you that the NHS isn’t properly funded, that you need to first go to Physiotherapy to learn how to walk before they do the complex work on putting the leg back together.

You can’t relate to others because you are in so much pain, unable to walk and your doctor expects you to re-learn the skill to walk again before they put your leg into a cast or operate on the complex fracture. They may give you pain killers, but the medication just works for a while. The leg is still broken. and medication will not fix the fracture. You are supposed to learn how to walk on a broken leg before they put it in a cast or operate on the fracture.

This is exactly what you are doing to me! You want to avoid that you have to explain (pitch) why the NHS needs to fund trauma therapy after I paid for over 20 years into the system without ever having to need anything from that system.

So, you downplay my “complex” trauma and divert to “therapies” that won’t address my trauma. I am supposed to learn some “skill” in how I relate to others while my trauma is AGAIN and AGAIN and AGAIN and AGAIN NOT addressed and worked towards healing.

I was sent to “anger management” sessions within months after I learnt that my brother died, was cremated and completely GONE, I was supposed to learn how to “control” my anger WHILE I was in horrific grief and being bullied at work!

I was sent around in circles because in this country MONEY is ALWAYS more important than getting people better!

I walk around with a fracture, in constant pain and being send around in circles, lied to, excuses given, appointments not kept etc. etc.

I am supposed to learn skills and am supposed to buy yet another lie and excuse why my trauma can’t be addressed.”

End of email.

This is too direct and blunt you may say. Yes, it’s about time! And before anyone judges a mentally ill or challenged person why they don’t “seek” help with a professional, ASK first WHAT help they have received so far, if at all! And STOP comparing people and traumas with other people and traumas …


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

.

.

8 Steps to Avoid Sexual Assault

In light of the horrific murder of Sarah Everard and a police officer under arrest, the police met a peaceful vigil tonight with arrests of women just holding a vigil, while not arresting one person a week ago at the Rangers game.

Just found on Twitter:

.

Link

Pret A Manger Staff don’t look Happy

… because they ARE NOT happy!

.

UPFRONT: please note that in below and current Mystery Shopper reports, Pret has completely scrapped the questions on IF staff members know about allergen. After 2 customers died and only when this became public, Pret included questions to test staff on their knowledge of allergen. But while Pret keeps all the other micromanaging questions, they have stopped testing on life-saving allergen questions.

.

This is the third blog entry or YouTube slide I post on a Pret A Manger Mystery Shopper (MS) report. This 3rd report is a recent one from December 2020. Since the pandemic and all the cuts Pret has done, there is currently not even bonus being paid to staff, YET, low-wage workers are STILL expected to be acrobatic clowns tested by weekly Mystery Shoppers.

I write extensively about the Mystery Shopper on several entries and walk the reader through a MS report on: Pret A Manger Service Secrets Revealed and included 2 YouTube slides (at the bottom) for those who don’t want to read long detailed blog entries. The reason it’s so detailed is to show how micromanaging and exploitative Pret is that at least now have cut the MS questions from 32 down to 20. But not paying bonus is even worse than the previous exploitation.

I write this new blog entry because several customers have complained to Pret on Twitter that they don’t want to be asked again and again if they want to buy anything extra. Unfortunately customers don’t appreciate the immense stress and the target for staff to have to up-sell or lose bonus. In below screenshots from a December 2020 MS report, people can see the perfect example of a shop that lost bonus BECAUSE the Team Member (TM) did NOT up-sell the way Pret demands and the fussy Mystery Shopper expected. This particular Mystery Shopper was especially ignorant and arrogant, expecting staff to stretch in all directions.

One of several recent customer complaints not realizing staff have no choice:

Link

.

The following sheet is an example of a weekly rota or plan on which item to up-sell on which day and time of day. Pret staff send me all these pieces of information as my blog is the only “link” between their silent ordeal behind the scenes and the public (and press).

.

And part of a leaked Zoom call video I was sent and passed on to the BBC that later reported on Pret’s “job situation” when it was announced that employment cuts were coming up. In this clip I cut out from the full video, UK Managing Director Clare Clough explains the “Attachment Rate” which is where customers buy extra items when they get a coffee on a subscription service, or in this case with the “20 coffees for £20” voucher. Since the pandemic and loss of profit staff HAVE TO up-sell because that’s where the money comes in.

For some reason the sound is off-sync. Not sure what happened there. I cut this part from the full Zoom call I was leaked to from a Pret employee, some technical glitch happened there. Apologies. But what Clare Clough says is clear.

.

The BBC article that came from this leaked video where CEO Pano Christou announced numbers, profit and the “job situation”: Pret a Manger job cut fears as sales plunge

.

It is disheartening that people do not understand how low-wage staff have to be like acrobatic clowns, kiss butt all day, smile no matter what, during bereavement, depression, illness etc. in order to get just a few extra peanuts and the shop Manager a bigger cut of the quarterly bonus. Low-wage staff don’t realize they have to go on strike to stop this exploitation and abuse by companies like Pret.

Staff get heat from all sides: customers complain, bosses bully to get more profit, Mystery Shoppers comment on the tiniest issue which I scrutinize in detail below. And staff get more depressed, disheartened, careless. It is a wonder that not more customers have died and who knows if or how many staff have caught the virus or even died that Pret keeps under the carpet. We have forgotten that TWO customers have died in Pret and Pret got away with it. Full steam ahead, business as usual. Let the exploitation and carelessness continue.

Recently a Pret shop in Norwich was closed due to a Covid outbreak.

Mystery Shopper Screenshots: (I highlighted and marked in yellow or red a few things to explain the horrible expectation by multi-millionaires to squeeze the last drop out of workers to present a happy facade).

I cannot enlarge the screenshots, so please press “Ctrl & +” to enlarge the picture and “Ctrl & ” to decrease it again (Ctrl & plus / Ctrl & minus). But I quote under each screenshot what I marked to point out the micromanagement and humiliating expectations.

.

Marked in yellow:

»Until further notice, Bonus and Star
Team awards are not payable«

Bonus used to be £1 per hour worked. So if a TM worked 40 hours that week and the shop gets the bonus, they earn extra £40 that week.
An individual TM can get extra £50 or 100 (even if the bonus for the whole team is lost) if the TM is extra nice and kisses butt extra hard. This is called an “Outstanding Card” (OC) £50. If the overall shop scores are perfect, the TM gets the “Super Outstanding Card” (SOC) = £100. Giving a freebie most likely gets the TM the £50 or £100 cash reward. An Outstanding Card is not literally a card, but just the name of the cash reward for smiling extra hard.
A Star Team Award is when within a quarter a shop consistently gets outstanding cards, bonus and high scores. HQ then gives the shop a few hundred or thousands of pounds to go out to dinner or bowling or whatever. Might sound great, but the high pressure, stress and bullying environment to constantly get high scores defeats the mood to then also go out in your private time. I was always so exhausted from work and the horrible work atmosphere that I didn’t enjoy spending my private time with colleagues and the bullying boss.

So, until further notice staff still have to act like acrobatic clowns and bend in all directions with a big non-stop smile and chatty attitude, yet currently don’t get any cash rewards until further notice. If staff want to continue getting exploited like this, there’s no hope for change!

.

.

If the reader wants to understand the full Pret blow a low-wage Team Member suffers through day in, day out, please read my extensive post on each step of above MS questions and the system behind this on: Pret A Manger Service Secrets Revealed. If even just ONE category is in the red, the whole shop Team lose bonus and get fear managed. If only ONE staff member makes a mistake or doesn’t kiss butt of the Mystery Shopper enough, the whole team can lose bonus if the Mystery Shopper wants to, as it happened in this MS report. Mystery Shoppers seem to enjoy the power they have, and I renamed them to “Misery Shopper”.

.

.

Quote on the top left under “Outstanding Card”:

»Was any ONE member of our team very helpful, extremely charming and/or outstanding?«

No 😦

This is the question about any ONE Team Member’s service, regardless if the whole Team got the bonus or not. The added 😦 emoticons are to increase the “disappointment” and stress that staff didn’t kiss butt enough. My colleague can lose us all the bonus by their “poor” service, but I individually can get the £50 Outstanding Card reward if the Mystery Shopper notices me being extra special nice kissing butt. If the shop gets the bonus and all scores are perfect, it would double my reward to £100. But again, since the pandemic not until further notice does Pret pay any bonus or rewards wile still sitting on billions. So, instead of getting cash rewards staff get brainwashed and continuously fear managed to keep performing a happy facade.

.

.

Mystery Shoppers have to check if staff wear masks or an exemption badge. Yet, many customers on Social Media complain about the lack of wearing masks and exemption badges. Some shops have ALL staff not wearing masks. The MS is tasked to probe into this because Managers don’t enforce mask wearing.

.

.

I highlighted this to explain to customers that staff have 60 seconds to serve a customer and 60 seconds to hand over the hot drink from the time the customer paid. Mystery Shopper time it to the SECOND which is extremely patronizing to staff who are rushed off their feet ALL day and then customers complain that their coffee was half empty, cold, too much froth etc. and worse of all Mystery Shoppers complain about “robotic” service! The speed of service is just for ONE purpose, to get customers in and out of shops as fast as possible for fast money flow.

Quote:
“I was served in 32 seconds and was happy with this.”
“I received my coffee in 36 seconds and was happy with this.”

But later in their last comments (at the bottom) complain that, quote: “there was a lot of coffee grounds in my drink“. (Idiot!)

Pret wants fast service with a smile, but not robotic!

Pret wants perfect products, but within seconds!

I always told my colleagues that the best way to describe Pret A Manger’s work expectations and conditions is, that they bind the feet of staff and then demand them to run. And if they fall, they get penalized. I keep saying again and again to join a Union and strike. If McDonald’s and Amazon workers and maybe soon NHS workers can do it, Pret staff can. They just need to find the strength and courage to look beyond the brainwash and fear management. But maybe they’re not angry enough yet.

.

.

Here is where the up-sell question comes and where this particular shop lost the bonus because ONE Team Member was probably too exhausted to up-sell a specific item. Quote:

»How did the team member suggest a product to complement your purchase?«

No product suggested (1)
“The team member asked me if I would like anything else in a robotic manner but didn’t suggest a particular product.”

Staff are expected for low wage, NO bonus, fear management and brainwash to bend themselves over day after day and then get reprimanded for being robotic. This is one of the worst types of abuses in the workplace that employees suffer.

.

.

Quote:

»How well did your server or any member of the team end the transaction by thank you and/or giving a pleasant parting comment?«

Parting Comment/Thank You Given (3)
“The team member said thank you but didn’t say anything else. I felt that she could have said enjoy or have a nice day.”

.

These kinds of comments I have read hundreds of time in my years in Pret. Extremely patronizing, unemphatic, and the power that Mystery Shoppers enjoy to want to have a conversation with and attention of a low-wage staff member who is burnt out. Depending on the business of a particular shop, but from my experience, a Team Member EASILY serves 300 – 500 people per day. And Pret expects them to smile, chat, give eye contact, kiss butt all day every day, and now even for no extra money. If staff don’t join Unions and go on strike they will continue to be degraded like this.

.

.

And these are non-scoring comments by the Mystery Shopper. The yellow highlighted I have quoted in red below. Dear Reader, please tell me how you would feel reading those comments after you have sweated day in day out for low wage, now no bonus, no rewards, just humiliating comments! And please don’t make it too easy on yourself by saying that staff can just find another job! Read this email a current Pret staff sent me: Pret don’t Care About Anyone.

Remember, the Barista or Coffee Maker has 60 seconds to get the drink ready into the customer’s hand or risk losing the WHOLE Team their bonus! This Misery Shopper was happy to be given his coffee in 36 seconds and then complains that it wasn’t well made! I wish I knew this particular MS, I would slap this Misery Shopper the report at his feet (I say “his” because the photo he took with the receipt in his hands clearly showed a male hand. Sounds like an arrogant, entitled, power-loving #@&%-er!

Only one of many customer complaints on Twitter regarding long queues and only 1 or 2 staff members behind the counter:

and

Link

Dear Reader,
put yourself into the shoes of this particular Team Member (or any TM!) who served this Misery Shopper as the TM’s name will appear on the report.

You worked for hours that day, your Manager shouted at you in the office for little things and threatened you with a disciplinary because you aren’t fast enough making sandwiches, while being called from the kitchen to the tills constantly to serve customers as shops are ALWAYS under-staffed. You lost a loved one recently and have no choice but to work.

You worked already 8 days straight without a day off as there aren’t enough staff members and you feel manipulated to come to work on your day off. You feel too vulnerable to say no. You started at 5am everyday and this day until 3 or 4pm, now with unpaid breaks. So you cut your break short to not lose money and hope to get home as soon as possible.

You went through an intense morning coffee rush, and are now (after 1pm) in the middle of the extremely busy lunchtime rush. You are sweating, tinnitus screaming in your head, trying to concentrate, holding back the tears when thinking of the loved one you just buried a few weeks ago … you serve the Misery Shopper but don’t know it. You know you won’t get bonus or anything extra and ESPECIALLY no positive feedback whatsoever from your Manager or Team Leader. In fact, you (collaborative as a Team) are told to leave your problems at home and are expected to “wear a smile like you wear your uniform” (true story, actual words by a Manager I had!) …

And then you read comments like this:

“I would recommend based on the food only as the service was just average and the coffee wasn’t well made. I didn’t think the coffee had been properly prepared, because as I got to the last half of it, there was a lot of coffee grounds in my drink and I was unable to continue drinking it.”

.

You leave your shift going home. You head for the bridge.

.

Former Pret A Manger staff Tweet

.

Several excerpts of Mystery Shoppers from different years and shops where staff were expected to smile, give eye contact to EVERY customer:

.

One Mystery Shopper report with most of 32 micromanaging questions from December 2019 (those questions include allergen questions):

.

A recent staff member’s email to me, excerpt in orange, full email via link:
Pret don’t Care About Anyone

.

Further reading on the Emotional Labour practices of large companies, please go to: The Dangers of Emotional Labour (how it harms service workers’ mental health). There I’ve listed some excellent articles by journalists and former service workers who became journalists.

.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret’s Pano Christou – Rags to Riches Story

Let’s see.

Pano Christou has his own story in how he applied for a job at Pret 20 odd years ago and was rejected. Some time later he reapplied and was accepted. He climbed up the “ladder” and was the shadow of Clive Schlee for a few years. As Schlee’s time was coming to an end after two customers died and the new owners JAB took over, Pano as UK Managing Director briefly stepped into a new role of COO that was created as a stepping stone to become the new CEO. The role of COO didn’t exist before that and doesn’t currently exist in Pret.

What Pano Christou is not telling people immediately is that he started in Pret as an Assistant Manager, having come from McDonald’s as a Manager. Managers from other companies always start as Assistant Managers in Pret. Never as a Team Member from the bottom and not as a shop Manager.

What people who have never worked at Pret don’t understand is that the structure in Pret is extremely complex and micromanaging. Pret advertises that 95% of Pret Managers have started at the bottom in Pret. Funny, because a few years ago the numbers were 80-something %. And yet, it should be normal that most, if not all Managers grow from within the company.

Pret’s career path is super complex.

If you REALLY start at the bottom on the shop floor or kitchen, you start at a little over minimum wage, but have to work for it 3 times over and have to wait YEARS to get a pay-rise.

It takes THREE position to even reach the Assistant Manager role that Pano Christou started with.

Team Member (and after 10-ish days Team Member Star – ignore that one, it’s just psychology!)

NEXT Level:

Barista or Hot Chef or Kitchen Team Member Trainer (in my time Pret had the role of Shift Runner between 2008-ish and 2015)

NEXT Level:

Team Leader (either Kitchen Leader or Floor Leader)

NEXT Level:

And THEEEEEEENNNN when you went through those “hurdles” you might have had a chance to become an Assistant Manager (mostly of the Kitchen, sometimes of the Floor).

Mind you, these positions, especially from Assistant Manager (AM) onward are very coveted of course! Staff get their elbows out and screw each other over for this position like in every job. Some even rise up the ranks via the bedroom. This you’ll expect in a law firm, and certainly politics and Hollywood, but a sandwich chain? Really? Alright!

What makes the AM position so attractive is that they delegate to the Team Leaders, who really do the hard work and run the shops, bossing the Team Leaders around and blaming them for everything. The AM is the filling of the sandwich between General Manager (GM) and Team Member (TM) bossing Team Members around and yet not being responsible. The AM isn’t as responsible as the General Manager (GM) is. Perfect spot to be in. Bossing people around, yet not being responsible. Pret within the company is known for having too many “leaders” who struggle for the top position while Pret top leadership enjoy throwing crumbs to them to fight over.

.

Link

NEXT

After Assistant Manager comes the General Manager (GM), then Group Manager responsible for about 4 – 5 shops in an area, then Operations (Area) Manager (or OPs) of about 10 -14 shops in an area, and then you just fly so high you forget where you came from! And here’s where it’s ALL about the money.

What is so attractive to the AM role is that this is where the money starts to flow and where people will have to “prove” if they belong to the ELITE of the top Management who reap all the harvest that the “slaves” below them labour for. And yet again, even the AM and GM still have to prove if they belong to the ELITE of the top leadership of Pret. And yet, GMs and AMs increasingly complain on Glassdoor and Indeed that their contracted hours (used to be 42.5 per week) now 35 hours p/w on the payroll, but they work at least 60 hours as unpaid overtime. GMs and AMs are as exploited as TMs are.

.

Link

.

When a staff becomes an AM, at least in my time and Pano Christou’s time, they got £500 from Pret to go shopping for business attire. Then they got £50 a month for the dry cleaning bill of their business attire, insurance, extra holidays, more quarterly bonus, SICK PAY (that’s a big one!), executive parties, a loan from Pret for annual travel which costs 10 months for a 12 month annual ticket … and a host of other benefits. This is pre-Covid of course. But I’m painting a picture of Pano Christou’s “rags to riches” (shop floor) beginnings in Pret.

Pano did not start on minimum wage plus a few pennies and working triple for it with a Team Leader or AM down his neck. He surely wore a Pret uniform for a month plus / minus to “experience” how it is to REALLY start at the bottom.

A £500 wardrobe and £50 a month to dry clean it, sick pay … and all the stuff they showered on you until you realized, you’d better get higher because the shop floor sucks!

In a nutshell, Pano Christou started at position number 4 on the shop floor, NOT at the bottom!

#1 Team Member

#2 Barista or Hot Chef or Trainer (or in my time until 2015 Shift Runner)

#3 Team Leader

#4 Assistant Manager (the real benefits and money start here 🏆🏆🏆 )

.

A GM review, quote:

»Amazing in the beginning – showered with benefits and entitlements and opportunities to advance. Terrible once you see how horribly mismanaged and micromanaged the company is. Zero care for human beings and nothing but boosting sales and company growth.«

.

Link

And here again, yes Pret pays a little more than the competition, also because Pret has the kitchen production that are mini sandwich factories, and staff have to slave double and triple for it and don’t get a pay-rise in years! Pret has no choice to pay a little more because if they would pay McDonald’s wages NO-ONE would work at Pret as it is too micro managing, back breaking work, a bullying environment and very complex!

.

Link

Pret is very good in making simple things very complicated! So, the little higher wage is the carrot on the stick. It’s a trap to lure people into working at Pret and then they get stuck believing and hoping that “one day” it may get better … And when the carrot has shriveled up, staff are too exhausted to recognize the bullsh!t for what it is.

.

.

Link

.

.

Link

.

.

Link

.

Link

.

Link

.

Link

Link

etc. etc. etc. etc. ………

.

Pano’s “popularity” on review sites and the legacy Clive Schlee leaves behind:

.

.

From Rags to Riches, the Pret A Manger “Love Treatment”

“Lovingly” handmade … (… and brainwashed)

.

Bonus: Pano Christou putting his Emotional Labour into effect to spill some numbers after the first lock-down in a leaked video I received from a Pret staff and have passed on to the BBC:

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Manger also “Stretches” Dates

.

Today’s The Times and later Daily Mail articles on Caffè Nero stretching dates.

The Times article: “Caffè Nero staff fiddled food date labels

Daily Mail article: “Caffè Nero staff reveal they switch sell-by dates to make gone-off food appear fresh

.

Here’s my take on Nero and Pret stretching dates which is a huge problem. The press and mainstream media in general know my blog and story with Pret but love to ignore it. I can only implore any journalist again and again to go undercover into Pret, but not only working in the afternoon/evening, but also in the morning in the kitchen and shop for at least 4 weeks to get a good glimpse.

Amy Sharpe from the Sunday Mirror contacted me shortly after the deaths of Pret customers became public as she found my blog. At the time I was still extremely traumatized and paranoid that Pret sent a “spy” again, so I asked Amy to go undercover into Pret and see for herself. Unfortunately she only went for a week and worked in the shop in the evenings. But new staff who work in the evening are not bothered by Managers and Team Leaders and they don’t see the cheating that’s going on. Amy did a good start, but for a thorough investigation a Journalist would need to go undercover for at least a month and work in both kitchen and shop in the mornings to experience the full Pret blow and catch cheating going on.

Amy Sharpe’s report with my comments: “Undercover Under Pressure in Pret

I worked at both Caffè Nero and Pret. In Nero, mostly the cakes are being “stretched” as the Sandwiches, Paninis etc. come with a date label from the factory.

The cakes come in frozen and take about 4 hours to defrost. I often just defrosted half a cake first thing in the morning for it to be ready for the afternoon, instead of the full cake to avoid wastage. My Managers always defrosted the whole cake to safe time, but then days later “stretched” the dates. Managers mostly worked in the morning, but me working in the afternoon closing the shops had to hear the constant complaints by customers that the cakes were too dry.

I never stretched the dates as it was not worth losing my job if caught. One afternoon before my Manager left their shift, knowing that I did not stretch the dates for their bonus, the Manger herself stretched the cake dates with the date gun (same device where products are priced with labels). When she left her shift, I took the date gun and reversed the stretch back to its original expiry date, and wasted any cakes that expired.

Needless to say, I was never promoted.

Same with Pret. The labelling of products works differently. Pret use “product labels”. It used to be sticky labels that were hand written, but since 2017 Pret implemented date labelling machines in kitchens (while at the time AFTER a customer died not implementing labelling for products in shops to save lives!). I write about the date labelling machines extensively on: “Pret’s Labelling Comittment?

Either way, if handwritten or via machine, the principle is when a Team Member opens, let’s say a tub of Crayfish today 06.03.2021 and the factory expiry date is let’s say in 6 days 12.03.2021, the NEW expiry date for the opened Crayfish is 2 days from today on (today being day 1, tomorrow being day 2). So, by tomorrow the Crayfish has to be used in products to sell or has to be transferred (sold) to another Pret shop near-by that may need extra Crayfish THAT day. Or by the end of tomorrow’s business-day the Crayfish has to be wasted.

The Staff Member writes down the Product:
Crayfish on the label, writes down the factory expiry date (12.03.21), today’s date (06.03.21), and then the NEW expiry date once opened (07.03.21). If done by the printing machine, the machine calculates the correct date with which it’s been programmed to print. Then the Staff Member is supposed to let a Team Leader or Manager double check the correctness of the date and sign (initial). Often for lack of time the Staff Member initials the label themselves. Again, when I was on shift I told the Team to NOT used my initials to sign a product label but do it properly and let ME initial MY name as my neck would be on the line!

The way Pret staff cheat is then when the product expires today from the NEW expiry date handwritten on the product label, but the factory date is let’s say in 2 days which cannot be fiddled with, because it’s printed on the tub or factory label, not able to be removed, the staff member then peels off the new Pret product label, writes or prints a new product label with another new date for the next 2 days. This is often repeated until the REAL factory expire date which cannot be extended.

.


SIDENOTE:

After I published this blog post and tweeted to people incl. The Times and also The Daily Mirror, BOTH Times & Mirror hid my Tweets! No other Twitter user I tweeted to hid my Tweets about this blog entry. My website indeed is the Elephant in the room for the press who can’t handle own experience of a former Pret employee and true investigative journalism. I will post the hidden Tweets later, but check the following for now where another person can’t see my Tweet to the Times, they can only see my direct link to my Tweet, but not my Tweet within the Times feed:

.

Link

.


In 2019 a customer posted a Pret Crayfish product from a Paris Pret shop that is visibly off, and these are only some customers who post publicly, I didn’t even bother collecting Instagram, Facebook etc. One can see the gray part that shows that it’s off. Just looking at the photo made me feel sick (Ctrl & + to enlarge):

.

.

Yes, this is against company policy, and anyone caught is immediately fired. Here comes the hairy but(t): Pret knows how stretched staff are, OPs Manager push and pressure Managers to the extend that Managers cheat. Most Managers don’t do the stretching of dates themselves but ask the Team Leader to do it. If they want to avoid to blatantly ask the Leader or Team Member to do it, they manipulate and fear manage them so that the Leader or Staff Member do it for fear of not getting promoted or get dis-favorable treatment. Most Managers let the Leaders and Team Members do the dirty work to avoid getting fired. Needless to say that I got never promoted and was known for wasting humongous amounts of food or drinks if they were unsafe due to warm fridges, expiration etc.

.

One email that was sent by an OPs Manager to my area was because I wasted a huge amount of vegetable from a shop where I was sent to help out with their health and safety issues. It was a 5-day shop, closed on the weekends. On Friday the Team Member closing the kitchen was washing the vegetables which is normal in shops for the next morning to use. But the shelf life once washed is 2 days, meaning it would expire on the weekend. The TM came to me to initial the product label but I had to refuse. I called texted the OPs Manager that I needed to waste all the washed Veg.

On that day all OPs Managers, Shop Manager and Assistant Managers were in the Quarter Brief. Only Team Leaders and Team Members were in shops that afternoon. As I didn’t have a cart or vehicle to transfer all the vegetabes out to surrounding shops and the Team Leaders I called were unsure if they should take some of the veg. I wasted it all. When I texted the OPs Manager, she just passed the buck back to me and just said “do the right thing”, cowardly leaving me to make a decision. So, I did! I wasted dozen kilograms of tomatoes, peppers, cucumbers and onions!

The week following I saw an email come through by the OPs who double checked with the saftey team in HQ. The reason I kept this email was because I was in the middle of being targeted and bullied by another OPs Manager for the tiniest things. And I feared that they may target me again for wasting so much vegetable. This email I kept for my protection. Sad, but true.

.

This shop was already under scrutiny by HQ for having very poor health and safety scores, so there was no way I would even dream of risking any issues. What’s so vile is that this OPs KNEW I did right! But she was looking via approval or disapproval from HQ to penalize me AFTER she put the responsibility on me for “do the right thing”! This incident then led to 5-day shops washing their veg. early morning on Mondays which also helped to be used on Tuesday. If you did the right thing you could prove that your shop can still be successful WITHOUT cheating. I worked in shops as a Team Leader helping to bring the shops to number 1, 2 etc. in Pret’s “Premier League” being top shop out of ALL 450+ shops in the company. It IS possible with organization, work and care.

I was not perfect, but I did the right thing and regret having given Pret years of time, skill, sweat, blood and tears, just to be bullied during bereavement etc.

Just a few of the many staff reviews about cheating and expired foods:

.

MANAGER review:

.

.

.

Or recently 2 customer complaints from 2 different shops within 1 week of berry compote with mould:

.

.

Another customer complained of chicken that was off. Especially since lockdown and Pret losing money, the problem has increased:

.

.

Etc. etc. etc. These are only few and those customers bother to go on Social Media with.

Some of the many staff reviews with an email by a current Pret shop staff I’ve put on YouTube as my blog is censored on Facebook and Instagram, I use YouTube and all other media to spread the word how Pret really is behind that “happy” facade:

.

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

80 Good Reasons to not kill Yourself

+1 … find your voice.

“I got 8 good reasons to stick around…” – Sinéad O’Connor

Pret A Manger continues Bullsh!tting Customers

.

A customer today complained about being “pestered” to buy other items and Pret does the usual BS apologizing and luring into DM asking which shop this was. I explained to the customer that Pret staff HAVE TO up-sell or they lose bonus. I posted part of a recent Mystery Shopper report a Pret staff sent me where the whole shop Team lost the bonus because the Team Member did NOT up-sell except for saying “anything else”.

.

Link

.

.

A recent weekly up-sell rota on which item is supposed to be offered at what time of day:

.

Part of a recent Mystery Shopper report, point #15 about the mandatory upsell. In this case the whole shop Team lost the bonus because ONE Team Member (the server) did not up-sell a specific item, therefore the whole Team is penalized to peer pressure and bully that one Team Member:

.

.

Part of a leaked video of Pret’s HQ Zoom meeting and UK Managing Director Clare Clough explaining the “attachment rate” which is when customers buy an additional item when getting a “free” coffee on a coffee subscription. In this case it was the 20 coffee for £20. For some reason the video is out of sync:

UK Managing Director Clare Clough explaining the “attachment rate” from a leaked Zoom meeting at Pret’s HQ, summer 2020.

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Madjid Hamla – formerly Pret A Manger

.

There’s only one person in all my 10 years in Pret, or more precisely, in my last 3 years in Pret after I went through horrendous shock and grief, being bullied in the middle of it, who cared. Only ONE Leader who showed immense empathy and normalcy and care and respect. It was my line manager at the time, very shortly after my brother died. She was incredibly supportive, and more than that, she didn’t write anything detrimental about me after being asked to put down anything in writing against me, that some did without reason. I still think of Cat. my line manager before she went on maternity leave. When she went on maternity leave, all hell broke loose. And the rest is history.

But I remember other people who were great, mainly Team Members, but only one OPs Manager (Operation/Area Manager) before my life went upside-down, who seemed to care. In 2008 or 2009, my first year in Pret, I worked in the Broadwick Street branch for 2 years before it became the first Veggie Pret.

.

My then OPs left Pret and we had a new OPs, but we weren’t introduced yet of course, because our Manager didn’t care to update us on anything new in Pret or the area. We were always aware that OPs Managers are just there to come into the shop, look important, fear manage a little and then return home or to the pub.

.

One afternoon I had late shift and started the cashing up around 5pm. The shop was quiet, about 3 customers max. and a customer standing by the “Langars” (fridges) starring at the selection of food for a while.

I approached the customer and asked “Hi there, need any help deciding (on the products)”? I did that for two reasons: the customer stood at fridges for a longer time from a distance, which was unusual, and 2. I was drilled to cater to Mystery Shoppers. Out of fear I thought this might be the Mystery Shopper COUNTING the amount of food/selection in the Langar.

When I ask if I can help, he stretched out his hand and said, “Hi, I’m Madjid, I’m your new OPs Manager”.

On the inside of me, I wiped my forehead off the sweat in fear, because we were always drilled with fear.

You see, fear management is HUGE in Pret. It’s the game of the executives. They thrive off it.

But I felt that Madjid was different. He didn’t seem blown up like so many of Pret’s OPs’ are.

At the time 2008/09, Pret’s porridge came in sachets of dry porridge which the Barista had to stir in with hot milk. But it added to the Barista’s work-load and stress, especially when people asked for skimmed, soya or then full fat milk porridge. Pret then changed it to ready-cooked porridge in plastic bags that held 6 cups of skimmed milk porridge. The bags had to be reheated in water baths or in the microwave by the “Hot Chef” who’s responsible for all the hot food. (Side note: the Hot Chef has THE WORST job, the hardest job on the shop floor! And only those who care do this job, are underrated and underpaid).

.

After Madjid introduced himself, he asked me to check something about the new porridge bags. He asked how many cups are in the new porridge bags. Me being myself, I didn’t pretend to know it and just said that I don’t know. He then said, let’s go and find out and learn together. In the office, in the computer system we looked for the info.

In hindsight I don’t know if this was Madjid testing me, but I had the impression at the time that he was genuinely looking for this information and had a humble attitude to check this. I was struck that he seemed respective and not afraid to say that he doesn’t know it all.

I only worked in his area for about a month or two before I moved on to another area to get away from the management of that shop. But I always bragged about Madjid with my colleagues when we ranted about our then current OPs Managers who were arrogant, bossy, belittling and bullying … And I also knew/felt that Madjid respected and knew me from my work, my reputation. Well, correct me if I’m wrong, Madjid.

.

Fasting forward to January 2017. I am in the middle of multiple grievance hearings against mainly leaders, Managers, OPs Managers and higher up HR personnel. I raised these grievances based on emails after I applied for my file. I had THEIR words black on white. In one grievance appeals hearing against a People Business Partner, Madjid Hamla was appointed as the hearing Manager. But since I applied for my file I could see the email exchanges between Pret HR, Managers, OPs and Madjid who was the Head of the City.

.

When I read Madjid’s name in the invite letter I immediately protested this and he was taken out of the hearing.

I know it’s silly to you the reader that I went on for so long about Pret’s bullshit. But I was traumatized. I was out of my mind.

To Madjid, I remember in around 2017-ish when I was waiting in 75B for YET another grievance hearing, you walked by to leave HQ and looked at me with this cheeky smile as if to say “you’re kicking butt girl”.

Yes, that was nice that you gave me the silent heads up, but I would have appreciated if you would have cared to make a fucking difference and for once in Pret draw the line in what I went through. You could have EASILY said to HR, to Clive etc. that Pret needs to change their approach to employees, especially those bereaved.

I still have the question to Chris Walsh if the Assistant Manager he was telling me about who was mistreated WHILE in bereavement is the same Assistant Manager who died by suicide a few months later. Her name is Emily.

I almost died by suicide and I am still struggling to stay alive.

.

Fasting forward to 2021 on Linkedin. Last year in 2020 I posted to Madjid on Linkedin. And to my surprise he briefly responded. Yesterday, I posted to him again, and he replied again. And THAT is a person, a leader who shows that he is not afraid. The only problem is though, he reported me to Linkedin and got my post hidden, but as usual I made screenshots.

And as usual “leaders” at Pret or formerly having worked at Pret only think about themselves and the peer pressure to please a company who is just out to make money.

That is why Cat. will always be THE ONLY person, the only LEADER who has the biggest balls and heart, having worked in a company that didn’t deserve her. And Pret didn’t deserve me and so, so, so many other people.

So, thank you Madjid for having been on eye-level with me as one of the very few OPs (higher up Managers) all these years ago, but no thank you for now not respecting free-speech and getting Linked posts hidden. I hope your new job, if you have one, you certainly won’t need a job, gives you joy and whatever may add to your legacy.

Stay safe. And Madjid? I don’t respect you anymore and any more than I respect a human being in the gutter.

Hidden Linkedin posts / Screenshots: (Mind I say that “Ex Pret” crew … I’m glad to have given Pret Leaders the inspiration yet again).

.

.

.

.

.

.

Madjid’s response is a typical Pret A Manger cop-out: He left Pret in 2019, therefore he doesn’t feel responsible anymore while still posting Pret-related stuff. Good try Madjid, try again. But I understand that Madjid worked over 25 years in Pret. And that is why he is AS responsible as anyone from the executive team. Clive Schlee is still hiding, in hopes grass continues to grow …

Madjid, you lost me the moment you agreed to be the hearing Manager for my grievance against Nick Davis. I have as much “respect” for you as for most Pret executives.

.

.

etc.

.

My favourite words of my favourite President on 20. January 2021. Words that will never come out of any Pret A Manger executive’s mouth. And if it does, it’s just Pret A Manger sweet-talk as usual.

I never had a “favourite” President as I am not American, but I lived in the U.S. for 6 years and visited many times before and after … I understand the mentality of this country, learnt the “heart” language and appreciate some of the ups and downs.

And the following words are cold water to a burning soul in low-wage companies that pretend to be ethical and caring. Anyone who finds bullying at work acceptable because it is in low-wage jobs…you are bystanders, indifferent and AS involved as the person/company who bullies. Live is too short to be treated so badly.

.

.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

How a LEADER sounds like who has 0 tolerance on #WorkplaceBullying

.

A strong person fights and beats a strong person, or at least beats a person that appears strong, loud, obnoxious …

But it takes a weak person to beat a vulnerable person.

Yes, President Biden’s words come after 4 years of insults by a guy who should have never been President. But that’s what democracy is, it allows room for mistakes, room for conversation, for disagreement. Unfortunately it takes a lot of loss all around, but the U.S. comes out on top sooner than many wars the world has been through. Same in Europe, it needs clear words.

.

.

Researching Joe Biden’s story, the words of his family, his colleagues, people who met him … they keep saying that he doesn’t tolerate bullies.

Biden isn’t and won’t be perfect, but clear words and consistency is needed more than ever now.

President Biden on Inauguration Day 20. January 2021 to his new team:

»If you ever work with me, and I hear you treat another colleague with disrespect, talk down to someone, I promise you I will fire you on the spot! On the spot!«

.

Link

.

I hope President Biden’s age won’t be in his way to serve out 4 years + and God forbid any attempt to take him out will fail. Could this really be a presidency that lasts for a moment? Just a moment?

Surely after the worst came the best.

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

The Legacy of Pret A Manger

.

Organic Coffins – Natural Fools

.

I know my website, experience, outspokenness etc. is too much for this generation of “journalists” who copy’n’paste.

I haven’t hidden my writings under my bed like Emily Dickinson did, and after she died they went for it!

Those who copy will have their 15 minutes of fame and then be gone. That’s the beauty of it!

My agenda is to expose Pret A Manger, that they have never been the “ethical” and caring company they portray to the public.

My website is not for the 280-character Twitter generation.

My website is for those who care and struggle under millionaires who suck every drop out of less-than-£10-an-hour workers.

.

Free coffees – the best marketing.

The £1000 for all staff.

What else is the legacy of Pret?

Two customers dead. Several injured.
The suicide of an Assistant Manager.
Pret’s “natural” claim that went down the drains, but most still don’t know about.
I was targeted and bullied during bereavement in the worst time of my life.

Keep going Pret, you’re doing well when it comes to numbers, money and such…

.

Former CEO, current non-executive director Clive Schlee’s legacy

.

Current CEO Pano Christou

.

The following slides are a testimony of a front-line shop employee who worked to exhaustion for minimum wage.

And while having worked for minimum wage I lost my brother, and then I became an inconvenience for a company like Pret A Manger.

But courage has “rage” in it, and my rage has been worth it.

So, you “investigative” journalists, you “friends”, stay safe and take care.

“Video” killed the Pret A Manger.

.


.

.

.

.

.

.

.

.

.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

If anyone ever claims to have known me

.

they knew a shell of me for a little while, but then when my brother died and Pret bullied me, these “friends” dropped me like a hot potato in no time.

If anyone claims to have known me for years, show them the door.

They brag after the fact of my life, experience, condition becoming anyone’s knowledge.

After I die.

They were not there for me, even though they claim they’ve been.

A real friend doesn’t only know my birthday, they are comfortable with my brokenness, my comfort.

But they are too spectacular to nitice “me”

They go to church, they give to charity, but they don’t know how to be there for a person in grieve.

That’s ok.

Stay just where you are.

Don’t move!

Life is short.

Thank y’all for your patience.

And fuck you.

P.

The Pret A Manger Love Treatment

.

Video killed the Pret A Manger

.

.

playlist

.



I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret’s continued Coffee Subscription Rip-Off

.

I wrote already about the YourPretBarista subscription rip-off Pret started in 2020 and the many customer complaints on the excuses why most shops don’t do the free and “endless” (for Pret expensive) frappes and smoothies. Common excuses are: they run out of ice, ice machine broken, smoothie machine broken, no apple juice, the shop doesn’t know it’s included in the subscription etc. etc.

Blog post: Smoothie Operator – The Pret A Manger Lie

.

The coffee subscription issues continue with daily Tweets and Insta/FB posts on customers either not able to cancel before the new month starts, wrong expiration dates which forces customers to another month of subscription, or even worse they DID cancel in time but Pret keeps withdrawing money from people’s bank accounts. Pret doesn’t respond to emails or customers suddenly get cut off when they DO manage to get through etc. etc. etc. A news article covered this after I kept RT’ing and posting about the rip-off (below YouTube slide).

Most customers assume this is a one-off glitch only they experience. But few are taking the complaint further, yet no-one seems to contact a consumer watchdog to look into this further. I mainly post Twitter comments as I am heavily censored on Instagram & Facebook which are now under FB. But there are complaints on there as well as on Twitter.

One customer posted a visual of the loop where Pret sends people around in circles and the customer for once is not willing to keep being lured into DM by Pret social media staff:

.

Link

Link

.

.

Just a few of the MANY complaints on Twitter, I didn’t even bother to screenshot Facebook and Instagram posts on this:

.

.

Facebook:

.

.

.

.

.

.

.

.

Link

.

One recent DM exchange between the Pret social media staff and a customer has me speechless. Pret offers “endless” coffees, even though the limit is 5 per day in 30 minute intervals. There’s already false advertisement. And here Pret is accusing a customer of fraud and after promising “endless” coffee, making an extremely rude statement that crosses boundaries: “double endless coffee isn’t a good idea for anyone”:

.

Link

.

… etc. etc. etc. etc. … and many, many, many more with new complaints of being sent in a loop for the One Time Code etc. Some more in below YouTube slide.

.


.

.

News article: Pret a Manger coffee subscription customers hit with £20 fee despite trying to cancel during free trial

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.


Julie & Buddy Miller #TrumpImpeachment – When you go down

.

When You Go Down – written by Julie Miller – performed with and produced by Buddy Miller – Nashville, TN – Sept. 2020

Pret A Manger settles its 2nd WAGE THEFT lawsuit

This is two years ago, but the wage theft in Pret is rampant. I had to chase my money countless times, even my last pay. In the UK workers hardly go to court because the legal system is very different and the rewards very low.

.

A 2019 staff review from New York, from an all-rounder employee doing different tasks as Pret chronically under-staffs to maximize profit:

Link

Another review about chasing £100 payment and HQ staff playing dumb:

Link

… and many more.

.

Pret A Manger settles its second WAGE THEFT lawsuit

.

Link to article

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Can we all get along? – The 1992 LA Riots

.

Wednesday 29th April 1992 Los Angeles, I didn’t realize I was about to enter several days in war zone.

Four weeks into a three month trip, me and my 2 friends just moved from Santa Monica beach to Long Beach after having been invited by a family we met in a church. It was a typical American family, with 5 cute kiddies between 5 and 10+. We gladly accepted the invitation and the family was glad to get a crazy bunch of German travelers to stay with them for a few weeks. We stood out like a sore thumb in the church we visited and in the community our hosts lived in. They loved our German accents that we were embarrassed about. And we had fun hearing them pronounce our strange names.

.

Santa Monica Beach view from the Motel, March 1992

What was unusual, but I didn’t know how unusual it was, not knowing the U.S. at the time, was that this family’s house was behind a closed up gate and tucked in compared to the neighbouring houses. Most houses had the typical green front yard without a fence and a few bushes. But this house had a large gate and was “locked” in. It would later serve as our refuge.

In hindsight, understanding American communities more later, with this neighbourhood more on the rough side, it was good that they had a closed up front yard where the kids could freely play without wandering off in the area or being targeted by gangs etc. No-one from the outside was able to look into the yard or the house. We had BBQs there with the family’s friends and relatives. The fencing later shielded us white girls from what was about to happen.

A brief experience here I thought worth mentioning was our first hotel straight after arriving from Germany at LAX. A shuttle driver suggested this hotel to us and I recently found out that it doesn’t exist anymore. We stayed near Inglewood in the now iconic Cockatoo Inn, that unbeknown to us was a well known hotel. Unfortunately it was shut down in 1994, just 2 years after we stayed there and remained closed for a few years. Director Quentin Tarantino filmed scenes inside in 1995 of “Jackie Brown” while the hotel was shut. It completely brought me back inside the beautiful bar/restaurant area. The Cockatoo has been demolished around 2004 and was replaced with a chain hotel that completely lost its charm.

Scene inside Cockatoo bar and restaurant

.

One evening the event in the bar/restaurant was karaoke and one of my friends had a go. One man was sitting near us pretending to be Eddie Murphy. He told us to repeat after him: “I am Eddie Murphy”. I was the only one who did not repeat! He did look very similar to Murphy, and now in hindsight, maybe it was even him because I learnt recently that this iconic hotel had politicians, actors, even members of the Mafia stay. So, it might have even been Eddie Murphy. A website dedicated to to this hotel keeps its memory alive with former staff and guests posts: CockatooInn.com

CockatooInn.com published part of my story on their site with the photos I submitted. Great way to collect former guests’ experiences of the hotel: Visiting the Cockatoo during the 1992 LA Riots. Thank you for the feature.

.

Cockatoo Inn, April 1992

.

Cockatoo Inn entrance (the boy is the son of one of my friends)

.

Visiting another church, West Angeles Church, we assumed it’s a normal Sunday service where a Caucasian blonde preacher held a sermon in the predominantly black congregation. But I didn’t understand why several serious looking guys in black suits stood to the left and right side on and off stage, which I’ve never seen in any church before. The friend who invited us to this church turned to us and said that if he succeeds, we can say that we saw the president. The blonde “preacher” was Bill Clinton who spoke in this church. We only realized later that this was a political rally rather than a normal Sunday service.

West Angeles Church of God in Christ, March 1992

.

Soon after we moved to Long Beach, I started to develop horrendous tooth aches that lasted all night. I took several pain killers that didn’t help. I had tooth aches already while still in Germany, but as they didn’t last, I didn’t pay much attention to it. But this time, the pain increased and persisted. I was given advise where to go for examination. On the 28th April 1992 I took the bus for about one and a half hours to a hospital. Like so many things in a different country, this was new to me, because in Germany we go to the dentist, not to a hospital for dental issues. But I was grateful that we took out travel insurance and were covered.

Another unusual experience was that I had to wait 5 hours before I was seen. But since everything was new, TVs everywhere, I had plenty to watch and new impressions to take in. I got a medical ID card and after the X-ray I was told that a wisdom tooth needed to be pulled. The doctors decided that it would be good to pull all the wisdom teeth while they’d be at it. But I needed to take some antibiotics for a few days before they could pull the teeth. So, I left hospital again, not realizing that I needed to pick up the pills in that very hospital! I went back “home” to Long Beach, assuming I just go to a pharmacy with the prescription, and was again explained by our host that I needed to return to the hospital for the pills.

.

.

So, on Wed. 29.04.1992 I went back with the bus on another 1.5 hour journey to collect the pills from hospital. I waited again, around an hour or so this time in the lobby of the hospital.

I was watching the TV in the large lobby where about another dozen people where waiting and scattered throughout the lobby. Again, intrigued that they showed real court cases which was new to me as well, it was obvious that something important was happening as everybody was glued to the TV that live-streamed a court session. I watched on not knowing what this was about. I kept hearing “…. not guilty” … ” not guilty…” … “not guilty” …

The non-guilty verdicts where of 4 white LA police officers who brutally beat a black man they stopped. A person from his house or balcony was filming it with his camcorder. Now, this was 1991 when the beatings happened, it’s not like today where it has become normal to film incidences everywhere, the very recent one of George Floyd who was brutally murdered while the world looked on!

It was a break through in 1991 when a man just started to film the beating of Rodney King. People were hopeful that THIS TIME the jury and court will serve justice. But, no. Not guilty, not guilty, not guilty …

A commotion started to happen in the hospital lobby waiting area, and one after the other, people started leaving the hospital, looking upset. Some people mumbled something under their breath, others visibly angry, throwing their arms up in the air. What I didn’t pay attention to nor understood the significance at the time, was that all those who were leaving were African Americans while all the Caucasian patients remained seated or standing in the lobby. I was completely green and oblivious on what was happening. Later after I received my pills, I was on the bus back home and was perplexed why a black man kept staring at me. Still not realizing what was going on.

In hindsight I think ignorance was bliss because my demeanor was completely neutral, innocent, looking out the window minding my own business. If I had known then and there what was going on and that there was imminent “tension” coming up, my body language and facial expression would have been one of caution, fear, mistrust, nervousness, alert etc.

I arrived home and my friends with some of our host’s family were sitting in front of the TV. The first pictures I saw was from a helicopter’s view. It became engraved in my mind because it was the first “point of contact” of making sense to a reality, an image of what happened to Rodney King before and the non-guilty verdicts that sparked the riots. Slowly and with explanation of our hosts, we started to understand what was unfolding via TV in the city.

.

.

When I saw this live on TV and slowly started to understand what was going on, I remembered the man in the bus staring at me … The riots haven’t started yet, at least not where I was traveling from the UCLA Medical Center back to Long Beach. It took me a few days to grasp that I was lucky? Or blessed? Certainly completely oblivious on what it was that I saw on TV streamed from the court room … and what it was about … and what was about to happen for the next 5 to 6 days.

I can’t even write down in detail everything, because I pushed it away now for a long time. My friends and I were guests of an African American family who protected us, who literally ordered us to not go out to the shops after curfew without them. They assured us that as long as either or both of them were with us, that we were protected. These hosts and new friends suddenly became our protection, our “body guards”, our angels. I still feel ambivalent about it because here is my race, my pale colour hurting again and again and again and again … anyone of darker skin. And here we were with them protecting us, feeding us, giving us water, a roof!

The huge closed-up fence to the street and surrounding most of the front property was like a fortress, perfect in this time, compared to neighbours who had open yards.

Helicopters by day and all night. Curfew from 6pm to 6am and gun shots, even automatic weapons during the night. Boom, boom, boom, boom ratttatttaatttaaatttaa boom boom ratta ratttatttattattta boom boom boom boom …

The warning was: if you are out during curfew, you WILL get shot, either by police, gangs, shop owners protecting their livelihood and as the days went on, the military. I loved the fence, and strangely I was never afraid one bit. Again, for one, because of our hosts, they were super calm, and also because I was young and came from a protected country? Completely naive about any danger, even while seeing and hearing a war outside.

.

Our hosts, our angels, our refuge and friends

.

But I also was young and had a naive believe in a god, who I felt protected us. Well, I don’t believe that anymore, because why didn’t he protect Rodney King and all the people who suffer yet again under white police brutality. And the corrupt police getting off again and again. So, it’s ok, have your belief, live and let live, it’s all ok.

The rest of our stay with this lovely family is a blur to me. I left Long Beach with less teeth and a mind full of questions and experiences. Only through some photos and the many long letters that I wrote to my mum and brother, can I roughly reconstruct our journey.

One of us friends returned to Germany soon after. I and the other friend remained. We moved on to Culver City, West Hollywood, met further people, slept in a car, in motels, drew from what we saved up, stayed with people who invited us, then back to Santa Monica … all the while digesting what happened in a city that lives off drama and fairy tales.

.

.

I walked through a street once, days after the riots, where almost every house left and right was burnt to the ground. I never took pictures of the devastation because I had such respect and felt invasive and dishonoring. I don’t know, I’m weird like that! I would not make a good journalist, certainly not a good photo journo. I regret that now. I only took photos of Santa Monica Beach, Venice Beach, Malibu, Hollywood and places like that, and all the beautiful people we’ve met along our criss-crossing LA.

Around June, we returned to Germany, still in daze …

.

LAX June 1992, another friend seeing us off back to Germany

.

»I just want to say, can we all get along? Can we get along?«

— Rodney King (1965 – 2012)

.

.

1992 Los Angeles Riots, Wikipedia.

Two of the four police men were later convicted in a 2nd lawsuit for violating the civil rights of Rodney King and received short prison sentences.

Sadly, Rodney King passed away far too young in 2012 from accidental drowning in his pool, having struggled with alcohol and drug use. He still suffered nightmares 20 years after the racist police violence. He relived it in this 2011 interview. He forgave the police, which is beyond me. Forgiving such a crime where the insult went further by the cops getting off the hook, and King suffering for the rest of his life … I have huge respect for his courage.

.

.

©2021 poetrasblok.com

Day 24 – The Pret A Manger Love Treatment

24 December – Day 24 of Away in Pret A Manger adVENT Calendar 2020

.

Merry Christmas.

.

The best Christmas gift you can give this year and beyond: Wear a mask. Social distance. Wash your hands regularly and properly.

Comfort the grieving, don’t leave them alone. Support the vulnerable.

Merry Christ-Mask-wearing-handwashing-social-distancing!

.

.

The Pret Head Office and executive people are mingling on Linkedin where low-wage Pret frontline staff and most customers don’t mingle.

Most customers and staff still hang out on Twitter, but not Pret HQ staff. They feel safe on Linkedin.

If you want to complain or reach out to Pret Head Office staff, here are some of them.

I start from the bottom up:

Lila Warren

the toxic Pret HQ staff who was tasked to gaslight me.

I write about it in several posts, but asked questions to her here:

Questions to Lila Tighilt Warren

Her Linkedin profile.

.

David Carter, who was put on my case after I contacted former CEO Clive Schlee. Carter thought he, as the big gun of HR, could “win” me, little shop staff over with his ego, asking me how on a scale of 1 – 10 it was meeting him. David, I never wanted to meet you. And I surely won’t meet you again!

His Linkedin profile.

.

Andrea Wareham

(David Carter’s line manager)

She used to be called “Director of HR”, now another fancy re-naming:

“Chief People Officer at Pret A Manger”

(She was at the Coxton branch of Pret when former CEO Clive Schlee pointed to me, saying to her that I was his “late night girl” after my emailing and Pret taking the mick. Full story at the bottom audio player).

Her Linkedin profile.

.

Pano Christou

CEO of Pret who plays “puppy” in collaboration with the press.

I explain here: “Clever Pret A Manger Marketing

His Linkedin profile.

The best way to contact Pano Christou publicly is in a Linkedin thread he posted. One example is the subscription thread.

Direct link to Pano Christou’s Linkedin thread.

.

There people can go and complain because Twitter is out-dated, and Pret know it 😉

Merry Christmas!


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.


Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 23 – The Necessity of Love and Care

That is, the care for human life, beyond any opinion or political persuasion – certainly not indifference!

Julian Metcalfe went on Twitter to try and fix a “situation” he did to Pret. Ooops.

But he was pulled out too early. Unfortunately. Nevermind.

Pret lives what Metcalfe spilled the beans on. But being thick as thieves means you gotta fix it. No?

But fixing it meant, you messed it up further. And the press remains silent as usual, because they can’t claim to be the author or interviewer. Shame.

.

.

There was a frantic meeting, phone calls, some emails, in-person mild “conversations” … and off they went. Business as usual.

Metcalfe has a heart. His heart beats for his fellow opportunistic, greedy, capitalist, panicked, spoiled prats … .com

If you can spot the connection between the following connections … you made it, just about. Because these people got off the hook again.

The Necessity

2.

The Cost

.

3.

The Price

.

… Love and care down the drains.

.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 21 – The Mollie Goodfellow Pret-Thread

Apart from this being a creative thread by a Pret fan, lover, believer … from a person who only knows Pret from the outside, I post this person’s thread here, because she had all the reasons to block me. But she didn’t. I write from the inside, having massively hijacked her thread. But she didn’t block me, unless she baited my response like many do these days.

I should actually block her
for pretending to not care
Pret A Manger
😉

But that’s what I call a respecter of free speech, who is secure enough in themself to let a post just be!

Most people, especially those with a white-on-blue Twitter “tick”, would have blocked me.

That’s why I “engrave” her fun and creative thread in this year’s Away in Pret A Manger adVENT Calendar 2020, 21 December, Day 21.

Mollie Goodfellow, thanks for being secure enough to let me and some others rant without censoring, and sorry for having hijacked your thread! Most people still want to live in LaLa-Land about Pret! And other people, who are people too, suffer under that smiley facade.

Merry Christ-Mask-wearing-handwashing-social-distancing!

.

Link

.

Link

.


Link

.

Link

.

Link

.

Link

.

Link

.

Link

.

.

Link

.

.

Link

.

Link

.

.

Link

.

Link

.

Link

.

Link

.

Link

.

Link

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 20 – »Pret don’t care about anyone«

20 December – Day 20 of Away in Pret A Manger adVENT Calendar 2020

Over time I have received many emails, DMs, text messages from current and former Pret A Manger staff. I have never felt like putting them unto my blog out of respect for privacy. But this recent one I thought maybe I should start making an own blog entry on what current and former employees write to me.

I will not post any comments without permission of course, and will always keep them anonymous. This recent email I just asked this current staff if I can post, and they said yes.

Their message is word-for-word and doesn’t need any more explanation.

To the person who wrote this to me and to all the others, thank you for your courage and trust. And thank you for letting me publish this. I will only publish the initial/first mail/DM, nothing thereafter.

Join a Union and leave reviews on Glassdoor AND Indeed like I already wrote to you in the emails/DMs.

Merry Christ-Mask-wearing-handwashing-social-distancing!

.

The email:

»Hi, I work for Pret right now and honestly everything you say is 100%. If I didn’t need my job so bad right now I would tell them all to go fuck themselves!

No bonus, unpaid breaks. Everyone is like a workhorse… even a 28 hour contract working 48-60 hours because not enough staff.

People are now just working their 28 hours and leaving, no one stays over anymore the people are waking up!

The exploitation is unreal! Calling people from other shops all over to help! Sweating all day, customers are rude because service is slow.

To make matters worse they add the subscription which states on their website over 18, we have kids coming as young as 8 ordering coffees smoothies and frappes!

Pret don’t care about anyone in this company, everyone is replaceable. It makes me so sick to work for them but at this moment I do not really have a choice!

Keep doing what you do! Fuck them! I really hope they sink In this pandemic! This horrible corporate cog of the biggest scandals wheel.«

– Current Pret Employee

.

As Pret is very customer (money) focused like most big companies and portraying to the public to be an ethical and caring company for their employees, the very opposite is the case. A wise word I stumbled across once on Twitter:

.

.

For a more substantial, but not exhaustive list, on Pret’s systemic bullying culture behind a smiley PR facade, please check “Caught in the Act at Pret” and scroll down to the screenshots.

And for those who don’t like reading long blog entries, get the popcorn out and put the kettle on, a small collection from the “core target audience’s words of mouth” of what many, many other current and former Pret staff say throughout the years, from different countries (including Pret’s London HQ staff) on review sites, Twitter, YouTube, Facebook etc.

Best viewed on full screen (and volume 😉 )

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 19 – Clive Schlee’s Crocodile Tears

19 December – Day 19 of Away in Pret A Manger adVENT Calendar 2020

.

Clive Schlee’s performance worthy of an Oscar, that took two years of practice.

.

YT

.

So touching!

.

CryMeARiver

.

In 2015 Clive Schlee was CLUELESS what to do and patronizing as usual. Only ONE of several customer complaints and warnings before AND even after Natasha Ednan-Laperouse’s death: 

.

2018-09-28 Another OPEN LETTER_3

Link

In 2016, which no one in the UK media seemed to have noticed nor researched, a man in New York sued Pret quote: “after he a went into anaphylactic shock. He alleges that the restaurant staff served him food containing sesame after assuring him the food was free of the allergen.”

—> Pret a Manger hit with lawsuit

The Verdict  (he lost!)

.

I tweeted about this HERE and mention that from the witness account in the verdict document the supplier of the wrap that contains sesame did NOT need to include sesame in the ingredient as in the U.S. it isn’t law, but in Canada it has to be included. So, the supplier acted responsibly and added it anyway even though by law he did NOT need to, but he included it in case the product was purchased from outside the USA, like Canada for example. Yet, Pret could not be bothered and after this lawsuit and then even after Natasha’s death still did NOTHING!

Natasha Ednan-Laperouse’s mum tells of her shock:

.

Link

.

I was a Team Leader, responsible for health and safety, but not only were I, were we NOT told about TWO customers having died, there wasn’t even as much as a HINT to be more cautious and diligent with labelling and allergen. I write extensively about a seminar Pret did AFTER Natasha died, but this seminar was NOT about labelling or allergen.

Witness statement from the supplier from the verdict document, Page 5 (FDA = Food and Drugs Administration):
“We list and perhaps by FDA regulations, we are asked to list or call out any of the ingredients that could be classified as an allergin [sic]. Wheat and soy are classified as allergins in the U.S. In Canada sesame would be included as we really don’t know wh~re stores are, so we put what might be outside this country or at least the border country.”

So, the supplier has sesame included, even though by U.S. law he didn’t need to. And Pret did not list, even though they had the info from the supplier ingredient list on the product.

Sweet-talk of the decade:

IRONY ON

PretDoingRightThingHaHa

IRONY OFF

The Translation Of former CEO’s Oscar-worthy performance

Clive Schlee: “I went to the Inquest…”

As if he had a choice to not go!

CS: “and I saw the impact that Natasha’s death had on the family.”

He went, saw and came to the conclusion after two years since Natasha died, that her premature death, which happened on his watch, destroyed a family!

CS: “And it’s absolutely heartbreaking.”

.

CryMeARiver

.

And the Pret Academy Award in a leading role for the performance that took two years to perfect goes to…

Clive Schlee: “So, on a personal level I’m devastated.”

Is he, now? After two years ignoring repeated warnings before and even after Natasha’s death.

CS: “But”

But

CS: “… the coroner”

Oh, the coroner, huh?!

CS: “the coroner asked for a change in the law…”

The coroner blames the law, now? Didn’t the coroner say that Pret’s labelling was inadequate? And further in this “REPORT TO PREVENT FUTURE DEATHS”, quote: »Regulation 5 allows for food outlets to avoid full food labelling requirements whether they prepare a small number of items in local shops or in the case of Pret, over 200 million items for sale by preparing these items in “local kitchens”. These items prepared in “local kitchens” are in fact “assembled” in large parts from items made in factory style outlets to Pret specifications. I was left with the impression that the “local kitchens” were in fact a device to evade the spirit of the regulationYes, that about sounds like the Pret I know! And I’m glad someone finally sees that Pret products are not freshly “made” but “assembled” from ready products out of factories into many tiny “factories” sold as “lovingly made in Pret kitchens” bla.

CS: … “the family asked for a change in the law.”

Wow! Dragging the family on his side while Nadim and Tanya Ednan-Laperouse said this in response: … He’s not acting fast enough. (Well, he’s ‘acting’ alright) “I would say to anyone with serious allergies or is concerned about allergies … don’t buy a sandwich or go to Pret A Manger, because they’re still holding your life at risk right now!” — Nadim Ednan-Laperouse

So much about “preventing future deaths”!

CS: “And I’m now making changes in PRET that will make that change in the law happen more quickly.”

I must say Clive Schlee has got some balls or deeply lacks the sense of responsibility, to still be in the blaming game Pret-ending to be a “leader” who brings the change after being clueless on what to do!

2018-09-28 Another OPEN LETTER_3

CS: … “Probably – probably better.”

Yep, I would have stuttered, too, if I was him!

.

PretDoingRightThingHaHa

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret. I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review. Thank you for reading/listening.

Interview:

©2020 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited. ©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 17 – PRostitution at Pret A Manger

.

17 December – Day 17 of Away in Pret A Manger adVENT Calendar 2020

.

PRotesting Giants – PRotecting Clients – PReserving Reliance

.

dollar sign_only_poic

Granted, a PRovocative title! But here’s a crash-course on the PR[et] stunt and how companies PRostitute themselves.

»To sell my business, this thing that I created, that I poured 30 years of work into, to sell it to one of those bastards [venture capitalists] would feel like selling one of my children into prostitution.«Guy Singh–Watson

.

PRet’s

PRactices in

PRocrastinating

PRoper labelling when

PResented with concerns to

PRotect people and

PReventing

PRemature deaths from

PRepared

PRoducts, taking

PRecedence by being

PReoccupied in

PRioritizing and

PReferring

PRosperity, while being

PRetentious, but not

PRoactive,

PRactical,

PRagmatic,

PRimarily

PRofessional,

PRincipled and with

PRide

PRoviding all ingredients by

PRinting labels to

PReserve and

PRolong life … is so out of

PRoportion!

The PRefabricated

PRemeditated and

PRedictable

PRopaganda,

PRoclaiming

PRomising and

PRofessing that “nothing is more important right now” after an Inquest

PRobing into a death, public

PRostests and

PRessure from the

PRess is typical for the

PR[et] machine with

PRofits over

PRivate lives

PRoving their negligence.

PRoblem remains: no

PRocecution, no

PRison sentence, and no

PRoposed new leadership

Pret A Manger

PRovokes anger,

PRevails and regains

PRominence by hiring and

PRomoting

PR firm

Headland, Tovera Consulting and former FSA Chief Tim Smith to fix the mess and repaint the facade, like colouring a rotten egg after having ignored multiple warnings.

PRecious lives paid the

PRice, financially

PReyed and

PRowled upon by greedy

PRicks!

If Public Relation is not for the sake of both, the company AND the public; if a company cannot relate to families having lost loved ones, due to the company’s negligence, going full steam ahead with business as usual, then Public Ramifications won’t fix lost Reputation.

PRaying for the families, especially this Christmas time.

P.S. Mind intellectual PRoperty.

©2020 expret.org

Word PR.Isolated on white background.3d rendered illustration.

.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.


©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 16 – David Carter Pret HR

16 December – Day 16 of Away in Pret A Manger adVENT Calendar 2020

.

I’m sure I’ve just woken a sleeping giant with my last 2 posts. But the good thing about woken sleeping giants is, they are too lazy. That is Pret A Manger.

.

I could share a lot about my meetings with David Carter, then Head of Pret’s HR, now “People Director” of Pret (just another fancy word for a department that has as its sole purpose to sieve out “trouble makers” and kiss up to a company).

For you readers who don’t know Pret’s top leadership, you will not understand below confrontation I did to David Carter. He was put on my case after I emailed Clive Schlee.

The two videos below are about Pret’s culture.

LinkednIn is the chosen platform for Pano Christou, David Carter & Co as Twitter is for those who are “too low” for the snobs posting on LinkedIn.

Pano Christou deleted his Twitter account on 01. July 2019 after I linked to his Twitter account when I tweeted to the press about Clive Schlee’s “retirement” (a soft way of saying he got sacked or at least he resigned!). Clive Schlee’s account was deleted in July 2020.

David Carter wrote ONE LinekedIn post, and I happen to take this window to respond.

I wrote THREE posts, but one got deleted. The post about Julian Metcalfe’s words recently (video below) remains, but the post about Pret has been deleted, but I have screenshots.

So, Pret keeps the post about Metcalfe’s disaster words, but Pret got my post/video on Pret itself deleted. Well, there you go, they just threw Metcalfe under the bus for making detrimental statements hurting Pret! The business world is brutal indeed! No forgiveness.

Carter’s post is about the apprenticeship program where Pret uses former – mainly young and short-term – homeless people for PR, while the main workforce suffers. I posted to him because a few days ago he visited my LinkedIn profile.

For those who are not on LinkedIn, if someone looks at/visits your profile, you will see it unless they privatized their account. Because my account is blacklisted, I won’t see their profile pictures.

.

.

With the account I posted, I cannot see his profile photo. But without being logged in I can see his photo. That’s why there seems to be inconsistency.

.

My P.S. response which got deleted:

.

UPDATE 16.12.2020

So, there was a LinkedIn email today informing me that they censored … uhm, I mean that I went against some community standard shit! Of course I did! After all, LinkedIn ain’t Twitter where CEOs run away from confrontation!

Part of the above hidden/deleted post with a new post under it that I just wrote:

.

New Post, yet to be censored: (Sidenote: suddenly David Carter unblocked me. What’s the game here Mr. Carter?)

.

.

My, my, I haven’t been “professional”! Here’s my take on Pret’s “PRofessionality“. <—

.

In my first post to him I posted the YouTube slide about Julian Metcalfe:

.

The second post was about Pret customers gobsmacked on the reality of Pret, but that LinedIn post got deleted:

.

After the second post, he blocked me.

I want to mention here as well, that Pret via Carter, paid for some therapy counselling AFTER I contacted Clive Schlee about the bullying I went through. Before that, I approached Pret for about a year for help, not realizing that their toxic culture is systemic. For a year I didn’t get help. Only when I contacted then CEO Clive Schlee, die Pret pay for some counselling to pretend that they supported me.

But my daily work in shops continued with bullying, no information given, excluded from meetings, my pay wasn’t the amount of hours worked, shouted at, blamed for Manager’s mistakes etc. etc. etc.

And David Carter made 3 offers of settlements if I resign from Pret and never speak about my ordeal nor go to court. The fourth settlement offer came via ACAS when I withdrew my Tribunal claim against Pret, because my dad died at the time of preparing.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 15 – Rat A Manger & Pret A Mice

15 December – Day 15 of Away in Pret A Manger adVENT Calendar 2020

 .

2021-03-07 Pret strict food hygiene donate all food marked

Link

Haha! 😀

One rat sighting on 6th September 2019 in a Soho Pret Branch has everyone on their chairs, not realizing this is just a visual of a bigger problem.

.

Rat

Daily Mail Video Link

.

Rat dropping baked into Pret baguette!

November 2020:

2020-11-13 Rat dropping in baguette

.

As well as a fly baked into a Pret cookie:

2020-11-03 Fly baked into cookie

Link

.

September 2020

Link

These are just videos and photos some people took and posted. The problem is much bigger!

I worked in mice infested Pret shops and asked to be transferred to a clean shop, as Pret didn’t tackle the problem UNTIL an EHO closed down a shop due to pest infestation.

Pret only reacts when their pockets are squeezed.

Pret Mouse (2)

This picture is from a shop I worked at where a mouse built their house inside a Bloomer bread loaf. In one shop where Pret kept ignoring our plea to close down to clean up the place, the mice were so bold, they didn’t just come out at night when it’s dark and quiet, no, they strolled along under the coffee counter even during the busy and noisy coffee rush! It was ridiculous and like a Tom & Jerry clip how blunt the mice were. They were taking the Micky Mouse! I asked for a transfer.

I learned a lot about mice then. Their favourite Pret products are: seeded bloomer bread (above picture) which Pret uses for Toasties, but they settle for the Granary bread as well.
Seeded High Fiber muffin, but they don’t touch the Blueberry muffin, so, dear customer you can still enjoy.
Popcorn. Oh, do mice love popcorn!!! The amount of opened, nibbled on popcorn bags we had to waste I can’t count! Some customers even put a popcorn bag on the counter saying “Oh, this is already open!” And we staff blushed and apologized for this mishap, knowing exactly “who” was responsible for opening it! I wanted to SCREAM to the customer:
“WE HAVE MICE BUT PRET ISN’T DOING ANYTHING ABOUT IT!!!!!!!”

So, as usual, it took an Environmental Health Officer from the Government to do a routine check, and close down a shop having found mice droppings all over the place.

If you ever pass by a Pret shop and they are closed in the middle of the morning or day with a sign saying something like, “For technical/internal reasons/issues…closed…” Then take a good look inside, and if you see the team frantically cleaning and moving furniture around, you may have gotten yourself a little pest issue in there.

And since the EHO closed a shop in 2011/12, Pret then FINALLY got an outside Pest Control company to do checks once there is a sighting of droppings or pests. But it took a shop closure. Before, I had more mice as colleagues than humans in two shops!

A Manager review from London in 2014 about mice droppings (poo) and advising people not to eat at Pret. This is AFTER an EHO closed down a Pret shop 2+ years before. Pret is never on top of their game, they always just play catch-up when it’s too late. The manager here points out the SPEED that is always at the center of work.

Pest Review

Link

A review from January 2019: “dirty place”

Dirty

Link

Another one from the U.S.

dirty2

Link

And a very recent review on poor hygiene due to time pressure:

Poor Hygiene

Link

I’ve put a video slide together on YouTube about the speed and time pressure staff are subjected to for £8.25 an hour. The weekly Mystery Shopper is tasked to probe staff on speed, smiles, eye contact, chit chat. Staff have to serve within 1 minute to get as much customer flow = £££ through the shops. If even just ONE staff member fails on any of the tasks they’re tested on they risk losing bonus for the WHOLE team and then get fear managed. I explain on YouTube WHY this is a problem, especially for health and safety of staff’s mental health and customers lives.

Smile for the “Misery” Shopper:

November 2019 – SEVEN mice where counted running around. And if nothing is done they multiple fast!

2019-11-07 Mice filmed in Pret TrafSq

Photo via The Mirror / video by David Nassim on Mirror.co.uk

This video where the mice run around openly because the shop is closed, but the shop where the mice strolled along under the coffee counter during busy coffee rush, it looked like this, just that the mice where more walking along the wall, not through the middle of the shop between customers:

(Forgive the language in the video…no I don’t mean the F & Sh word, I mean how he pronounces “Pret A Manger”! 😀 )

Here’s a rat in a Soho branch recently again, after another customer already posted a video of a mouse in a Soho branch in August 2019.

A video Tweet of a RAT via the Daily Mail in September 2019

Video Tweet ALSO of a Soho branch of a MOUSE in August 2019

Video of a MOUSE in Veggie Pret London

2 videos of a MICE infested Pret shop in New York. I love the commentator: “Pret A Manger, Good, Natural Mice”!

St. Pancras station, a customer sighted a MOUSE.

2016 Tweet of little Jerry chillin’

Pret Mouse 2016

19. September 2019

2019-09-19 Mice again

2019-09-19 Mice again3

Link to Tweet St. Martin’s Lane, off Leicester Square area 18. Sep. 2019

And many other Tweets but without videos/photos. Of course the problem is much bigger.

Pret didn’t do ANYTHING even after TWO customers died until it became public! You are kidding yourselves if you think they really proactively tackle pest issues, even now. The CEO Clive Schlee sneaks out the back door but remains as a non-executive director in the background! Getting away with customer deaths, injuries, ignored warnings, staff suicides not investigated yet……

Former CEO Clive Schlee’s legacy:

2019-06-30 44 staff 50 Clive

Glassdoor.com

Current CEO Pano Christou

Extensive accounts of Pret’s systemic bullying behind the facade, also witnessed by customers: Caught in the Act at Pret.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:

©2020 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 13 – #PretAManger “Annihilates Humanity”

13 December – Day 13 of Away in Pret A Manger adVENT Calendar 2020

.

»You will lose everything that makes you human«

.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 11 – Pret A Manger’s Coffee Subscription

… and so many complaints that customers continue to get charged even after they cancelled their subscription in time.

.

11 December – Day 11 of Away in Pret A Manger adVENT Calendar 2020

.

People either can’t cancel, can’t log in, don’t get a confirmation email, don’t get a response when emailing Pret (except when publicly tweeting), having various “technical” issues and a dozen other reasons why they can’t cancel. And if they manage to cancel before the expiry/renewal date, following all the terms and conditions, they are still getting charged the following month as if they’ve never cancelled. Coincidence? 😉

In one Tweet a customer has even cancelled TWICE and Pret still keeps drawing money out of their bank account, or someone contacted Pret 4 times without a response, and then went on Twitter in public.

People need to cancel the direct debit with their bank to avoid being charged.

The Tweet here is an RT of a news article about this. The article is at the bottom of this page, which also shows how to make sure it’s really cancelled.

The below YouTube slideshow with the Tweets are only a fraction of the huge amount of complaints. There is much more, also on Facebook, Instagram and who knows how many emails Pret doesn’t respond to.

.

.

A year ago a customer already noticed a dodgy thing Pret was doing regarding unsubscribing from marketing emails:

Link to Tweet

Just a few collected complaints on YouTube:

.

News report on MoneySavingExpert.com that only bothered to give 3 examples from customer Tweets:

Link to article

.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 9 – How Much is a Life Worth @Pret A Manger?

9 December – Day 9 of Away in Pret A Manger adVENT Calendar 2020

.

In 2016 a customer in New York suffered an anaphylactic shock from a Pret product containing unlabelled sesame. He went to court and he lost. The court document shows how tricky it is when different countries have different laws on different allergens.

Example: The UK and Europe have the 14 allergens listed compared to the U.S that has only 8 listed by law.

In the U.S. sesame does NOT have to be listed, but in Canada it has to. The Unites States 8 allergen – versus – the 14 in Europe.

.

Link

.

Pret won the case, yet it did not give them any urgency to change into labelling their products.

One poignant reminder of the lack of former CEO Clive Schlee’s care nor knowledge shows in a reply from Schlee to an open letter from one of many customers’ complaints and warnings:

.

Account doesn’t exist anymore.

Last part of Schlee’s response, quote:

“You also make a good point about allergen information. To be honest, I’m not exactly sure how to respond. I think you are telling us to train our staff better. I can’t argue with that. I think you are telling us to treat allergen more seriously. Again, fair point. Is there anything else you would specifically like [u]s to do?”

.

Clive Schlee was informed, warned about and complained to many times about starting to label Pret products.

Another sesame reaction:

13 months after Natasha died

Link

.

Another sesame reaction of another student that went to court in November 2020

Quote: »The food chain pleaded not guilty to “selling food not of the substance demanded” at Bristol Crown Court on Monday following the incident which reportedly took place on November 26, 2017

.

Link to Evening Standard article

.

I worked at Pret when TWO customers died. I was a Team Leader of the shop floor and among other things responsible for health and safety. But not only were we, was I NOT informed that 2 people have died from allergen in products, but there wasn’t even as much as a HINT to be more diligent, cautious and attentive to labelling and allergen. Nothing!

Natasha Ednan-Laperouse’s mum puts it into her own words:

Link to full report from ITV News

.

  • How much is a life worth?
  • 1 seed of sesame killed a whole human being
  • 1 seed had a man lose his case in court for lack of evidence
  • 1 seed had others in hospital and court
  • Pret set aside £10 million for legal bills
  • Clive Schlee was paid £30 million
  • How much is a life worth?

.

.

.

.

.

In memory of Natasha Ednan-Laperouse.

In memory of Celia Marsh.

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 8 – Pret A Manger – Symbol of the Highstreet

8 December – Day 8 of Away in Pret A Manger adVENT Calendar 2020

.

A little sidenote behind today’s door that I started calling Pret a “symbol of the high street” because people kept asking why Pret is always mentioned in connection with the economy during the pandemic. I tweeted that several times and after that the press and different journalists picked it up in their articles, including an interview with CEO Pano Christou. 😉

.

Tweet from 29. August 2020 BEFORE journos started using that term in their articles.

.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 7 – Pret A Manger Misery Shopper

7 December – Day 7 of Away in Pret A Manger adVENT Calendar 2020

.

.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 6 – Worked into the Ground without Empathy

6 December – Day 6 of Away in Pret A Manger adVENT Calendar 2020

.

.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 5 – Hounded at Pret A Manger

5 December – Day 5 of Away in Pret A Manger adVENT Calendar 2020

.

.

Last year’s Away in Pret A Manger adVENT Calendar 2019

.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 4 – #PretAManger – Great Company in Risk of Ruin

.

4 December – Day 4 of Away in Pret A Manger adVENT Calendar 2020

.

Last year’s Away in Pret A Manger adVENT Calendar 2019

.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 3 – Julian Metcalfe’s Foot-in-Mouth Disease

3 December – Day 3 of Away in Pret A Manger adVENT Calendar 2020

The following YouTube slide is self-explanatory.

UPDATE 20.12.2020

A lovely comment on Twitter on the below YouTube slide:

.

.

Last year’s Away in Pret A Manger adVENT Calendar 2019

.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 2 – Mystery Shopper £100 Reward

2 December – Day 2 of Away in Pret A Manger adVENT Calendar 2020


Many customers are impressed with the constant smiles, generosity (freebies), chatty appearance of front-line Pret staff. Very few ask why low-wage workers in an intense work environment smile and chat so much.

Simple answer, weekly Mystery Shopper visits.

For a FULL 32 question Mystery Shopper report, please visit Pret A Manger – Service Secrets revealed, in today’s post I keep it shorter.

When I worked at Pret the Mystery Shopper “Outstanding Card” reward was £50 if the overall shop scores weren’t perfect, and £100 if scores were perfect. In 2017 an OPs Manager asked me for ideas to improve Mystery Shopper scores company-wide as the shop I worked at as a Team Leader had mostly perfect Mystery Shopper results. I made many suggestions, one of which was to double the individual cash reward from £50/£100 to £100/£200. Since then Pret doubled it.

The complex customer service of Pret A Manger via the Mystery Shopper scheme was already micromanaging in my time, with 4 – 5 pages of questions Mystery Shoppers test staff on every week in every shop. But Pret later increased this to about 8 pages with 32 micromanaging questions.

In my time the bonus scheme was that we got £1 per hour. We earned just a little more than minimum wage, but below the Living Wage, and we had to work double for it. Pret has no choice than to pay a few pennies more and throw in some perks as no low-wage worker would break their back for minimum wage. What the low-wage worker doesn’t know is that this seemingly generous wage via backbreaking work will stay like this for years. It takes forever to get a pay-rise. So, staff start off seemingly with a higher wage, but remain at this for years to come.

The bonus scheme depends to the largest part on Mystery Shoppers. If I worked 40 hours the week the Mystery Shopper visit was successful, I received £40 extra that week (£1 x 40 hours).

A different Mystery Shopper visits each week, each shop. The shop is tested on variety of things: the overall atmosphere upon entering the shop, the amount and variety of selection of food on display, cleanliness, after customers have died from unlabelled/mislabelled allergen, Pret added questions about allergen and recipes in general. But the main thing that shops are tested on is the service. Are staff smiling, giving eye contact, chat? An individual staff member can earn the extra £100 or if perfect shop scores, £200 if the Mystery Shopper is extra impressed with the service of that one individual.

So staff kiss butt and it’s almost always guaranteed to get the £100/£200 cash reward when the staff member gives a freebie to the Mystery Shopper.

If the Mystery Shopper who counts the amount of selection of food on display and 1 item or more is missing from the amount that Pret demands, then the whole shop team lose bonus.

If ONE Team Member doesn’t smile while serving ANY customer and the Mystery Shopper witnesses the “non-smiling”, the whole Team are at risk to lose bonus. Depending how harsh the Mystery Shopper is, any tiny mistake from ONE Team Member can lose the whole Team their bonus.

Even if the bonus is lost that week, one individual staff member can still earn £100 if they kiss butt well enough and impress the Mystery Shopper. This happened in below YouTube slide where I put a real Mystery Shopper report. The shop lost bonus due to some food items missing from the range, but a Team Member gave the Mystery Shopper a free drink, explained the drink and was rewarded £100. This is done to make the other Team Members jealous and created peer pressure. All the other Team Members didn’t get their bonus because the kitchen couldn’t get the food items out in time, thus the whole team got penalized while just ONE Team Member received £100 for kissing butt.

.

.

Managers, OPs Managers and higher up Leadership receive their bonus quarterly. Managers always put intense pressure on Team Members regarding the Mystery Shopper because Managers’ quarterly bonuses rely to the largest part on Mystery Shopper results. Bonus depends on a variety of things like profit, how much/little waste a shop has, how much labour can be cut, cleanliness, health and safety visit scores etc. But the biggest chunk of Manager quarterly bonus depends on the Mystery Shopper.

This pressure is to push smiley, chatty, supposedly “happy” customer service to impress customers with the happy facade while in reality staff are peer pressured, bullied and forced to pretend a happiness.

I write so detailed about this because I was bullied by Management when the Mystery Shopper commented that I didn’t smile. What the Mystery Shopper didn’t know was that I just buried my brother. But Management knew. HR knew. Pret knew.

An older Mystery Shopper report where Pret demanded that staff smile, chat, give eye contact to EVERY customer:

.

.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.

©2020 expret.org


Interview:

.


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 1 – WOWING Pret A Manger Customers

.

1 December – Day 1 of Away in Pret A Manger adVENT Calendar 2020

.

When I worked at Pret I used to “wow” customers.

Now since I don’t work at Pret anymore, I continue to “wow” customers.

.

.

Last year’s Calendar: Away in Pret A Manger ad-VENT Calendar 2019

.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org
Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Away in Pret A Manger adVENT Calendar 2020

.

This is the second Away in Pret A Manger adVENT Calendar with new and surprising non-sweet items behind each “door”.

.

Prat

.

Every day until the big day there will be a surprise behind the door, linked from this page.

The above Santa Clowns are the current CEO Pano Christou (left) and former CEO – turned Non-executive Director, Clive Schlee, most likely still pulling the strings in the background, being Christou’s mentor. And the 3rd clown is Julian Metcalfe, re-founder of Pret, plus founder and CEO of itsu. Clive Schlee is also on the board of directors of itsu (like he is in Pret) and owns half of itsu, also having shares in Pret.

There will be some goodies on Metcalfe behind a door and why he made the mistake to RT my Tweets!

I guarantee it’s free of anything that may harm your eyes, but it may crush your heart if you care. It’s packed full with ingredients of experience, observation, reviews of Pret’s little helpers and other staff members’ accounts.

It’s going to be heart-wrenching with some eye-openers for new readers. Plenty of bags stuffed with a good peek behind the doors of the well polished, glittering facade.

BUT, don’t you cheat! Don’t prematurely open a door of a later day, like you used to do as a kid with the chocolate calendar! 😉

.

No

.

Day 1 The Door – open

Day 2 The Door – open

Day 3 The Door – open

Day 4 The Door – open

Day 5 The Door – open

Day 6 The Door – open

Day 7 The Door – open

Day 8 The Door – open

Day 9 The Door – open

Day 10 The Door – open

Day 11 The Door – open

Day 12 The Door – open

Day 13 The Door – open

Day 14 The Door – open

Day 15 The Door – open

Day 16 The Door – open

Day 17 The Door – open

Day 18 The Door – open

Day 19 The Door – open

Day 20 The Door – open

Day 21 The Door – open

Day 22 The Door – open

Day 23 The Door – open

Day 24 The Door – open

Last year’s Calendar: Away in Pret A Manger ad-VENT Calendar 2019

Next year’s adVENT Calendar is still a secret …

Just a few reviews and social media posts
by current and former Pret staff:

JavaScript required to view slideshow. May not work on mobile devices without Wifi.

This slideshow requires JavaScript.

Slideshow can be paused

The above slideshow is just a selection, the list goes on in Pret Staff Complaints.
And extensive accounts of Pret’s systemic bullying behind the facade, also witnessed by customers: Caught in the Act at Pret.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment:
Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:

.

©2020 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Socialism in a Nutshell

A tongue-in-cheek post 😉

.

.

Capitalism in a Nutshell (blame game):

.

Julian Metcalfe’s 1-day Stint on Twitter

There are 2 conditions for which there is no cure:

Foot-in-mouth disease and stupidity. Arrogance is close behind!

So, £210 million man Julian Metcalfe actually had the balls (or one glass of wine too many) to come on Twitter for less than 24 hours and continue his rant in public. I anticipated that he’d delete some Tweets, but that he ran off that quickly was a surprise. Maybe he was drunk when he decided to hit the keyboard so publicly. And probably someone sensible, a certain PR[et] person pulled the plug! Too late Mr. Metcalfe, I’ve made screenshots!

I didn’t screenshot all of his contradicting Tweets, just the ones where he retweeted my Tweets and those that confirm how utterly uncaring, self-serving and arrogantly detached from reality this man is.

UPDATE December 2020 – I made a YouTube slide on below screenshots for easier view:

.

.

His first Tweet yesterday, 30.10.2020:

.

His second, follow-up Tweet confirms his comment to the Daily Mail of his survival-of-the-fittest mentality: “we cannot put forth the needs of the few over those of the many.”

.

.

For anyone who still hasn’t heard, this is what Metcalfe said to the Daily Mail in response to UK’s second lock-down:

»Julian Metcalfe, the founder of Pret and Itsu, said another lockdown would be ‘impossible’, adding: ‘Society will not recover if we do it again to save a few thousand lives of very old or vulnerable people

Link to Daily Mail article.

.

After his first two Tweets which are NOT an apology, his third Tweet goes straight into HIS priorities, desperately trying to divert from his disastrous comments, mind you he NEVER apologized but re-emphasized his comments:

.

.

My third Tweet to him where I wondered how long he will last on Twitter given that current Pret CEO Pano Christou deleted his Twitter account in July 2019 (after he blocked me) and former CEO Clive Schlee’s account was deleted in July 2020. I didn’t expect Metcalfe to quit that fast though. Quite something that a peasant little “late night girl” like me can bring THREE multi-million £ CEOs to quit Twitter!

Pano Christou’s Twitter account where he blocked me:

His Twitter account before he deleted it, his handle is now taken by another Pano Christou from Canada:

.

And his page on 01. July 2019 before another Pano Christou took that handle:

.

CEO Pano Christou is “hiding” on Linkedin where customers and low-wage staff most likely don’t mingle to confront him like they do on Twitter. Pano learnt from Clive Schlee’s Twitter mistakes. But Julian Metcalfe dug his grave on Twitter yesterday.

.

And to my surprise Metcalfe started to retweet a number of my Tweets, especially after I linked him the Glassdoor reviews of his staff.

.

After I linked him the Glassdoor reviews of accusations of him being sexist, a bully, creating panic etc., he really dared to respond with this:

.


.

And his claim that his staff “begged” him for zero hour contracts is so disgusting, I’m still trying to find words …

.

.

To which I responded:

.

And a few other Tweets he posted. But the one that topped it for me is:

.

If THAT Tweet didn’t put the nail in his coffin, I don’t know what will.

Now either Metcalfe didn’t know who I am, or he approached my Tweets in his lofty way assuming he can just pull his sexist, patronizing number on me before being educated and urged to stop. He deleted some of his Tweets and later his account.

One of his Tweets I didn’t screenshot where he said that the Daily Mail took his comment out of context. My question which he never responded to of course:

.

.

Keep tweeting Mr. Metcalfe. Keep tweeting.

.

.

I tweeted to him a thread of staff reviews on Glassdoor that were posted at different dates, as he says that reviews are biased and can be written by anyone anonymously. That’s a fair point, but then the positive reviews can be biased, too. It works both ways if it was the case of fake reviews. Here are only the few reviews from 2018 – 2020 I troubled myself to post to him as screenshots, in no particular order.

I linked to the list of those reviews. Press ctrl & + (plus sign) to enlarge the images:

.

.


.

.

Concerning staff “begging” him for zero hour contracts:

.

.

.

.

The founder. The biggest con. An irrational bully who uses intimidation and lies to get his own way.” …

.

.

UPDATE:

Julian Metcalfe has a second Twitter account as @JulianMetcalfe_. It’s not clear if he started this simultaneously or before/after his @JulianEMetcalfe account was opened AND closed in one day. I doubt he’ll return to continue spreading his thoughts minus an apology. But it’s always worth a try.

Link

.

I listened to a BBC interview of Metcalfe where by his own admission he said (at about 19:18 or with the interviewer’s question from about 18:40 on) that he wasn’t a good employee and that he was quite disobedient.

Need to be registered/logged in to the BBC to hear the interview. He plays stupid a lot in that interview, but I hope his low-wage staff who are exploited for his net worth of £210 million, hear this his words and show him the finger. I lost even further respect for Metcalfe. Spoiled, privileged prat!

Link:

https://www.bbc.co.uk/sounds/play/m000l7k5

.

LINK of my Tweets to Mr. Metcalfe, scrolling down to the bottom where I started.

.

LINK to some of the reviews on Metcalfe himself.

.

Article on Julian Metcalfe’s connection to Pret and why Pret can’t distance themselves from Metcalfe.

.

And just as a reminder what Metcalfe said to the Daily Mail days ago:

»Julian Metcalfe, the founder of Pret and Itsu, said another lockdown would be ‘impossible’, adding: ‘Society will not recover if we do it again to save a few thousand lives of very old or vulnerable people.«

Link to Daily Mail

.

And regarding Pret A Manger’s treatment of staff, just a few of the many staff reviews I put on a YouTube slide. I listed many more complaints on Pret’s bullying culture on “Caught in the Act at Pret A Manger“.

Best viewed on FULL screen:

.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Julian Metcalfe and Pret A Manger Today

.

Just when I thought nothing more straining than cancelling a trip to see family and new lock-down restrictions in Europe can wear me out, this happens:

Link to Daily Mail article from yesterday

Quote:
»Julian Metcalfe, the founder of Pret and Itsu, said another lockdown would be ‘impossible’, adding: ‘Society will not recover if we do it again to save a few thousand lives of very old or vulnerable people

And I thought former Pret CEO Clive Schlee’s foot-in-mouth disease was already bad enough! This tops it! So, Pret’s had it all, they even managed to have not 1 but 2 customers die, the WORST event that can happen in a business, and they got away with it. They feel invincible. And now having words visible that, who knows, may have been spoken out behind closed doors in Pret, itsu etc.


After a public outcry, not heard since customer deaths came to light, Pret has now distanced themselves from Pret RE-founder Julian Metcalfe.

I don’t want to post all the Tweets of countless people here, but just what itsu staff say about Metcalfe himself and what Pret A Manger staff say about Pret.

But here’s Pret’s repeated copy & paste response to the outcry that started last night (28.10.2020):

.

Link

UPDATE: Yet Pret started to remove the protector screens from the till counters. So far to “we must take steps to stop the spread…”

Link

Link

.

Some customers believe the few sentences and come to Pret’s defense, but people aren’t stupid.

.

And I want to point out again to all the many people on social media who settle for three sentences from Pret’s social media team, that what Julian Metcalfe said to the press, and with it to the public, is JUST visible now to what itsu, Pret A Manger and many, many other big chains have acted upon all along.

A little crash course on the very close and lasting connection of Pret and itsu, and why Metcalfe’s words are not surprising. Pret may distance themselves from Metcalfe, but Pret, itsu, Metcalfe, former CEO Clive Schlee, current CEO Pano Christou … are a close-knit group of friends and business people working towards one goal only: profit and making shareholders happy.

Please do your homework because I am tired of linking everything to every word I post!

Clive Schlee is very close friends with Julian Metcalfe and got the Pret CEO job from him 18 odd years ago. Clive Schlee owns half of itsu and is on the board of directors of itsu. Schlee also remains in the background of Pret as a non-executive director, being new CEO Pano Christou’s mentor. Clive Schlee snuck out almost quietly from Pret as the CEO, after he ignored multiple warnings on allergen labelling and did NOTHING after TWO customers died. Only when the deaths became public did he slowly start to label. This is how much a life, let alone more lives are worth for Pret.

Natasha Ednan-Laperouse’s mum is in disbelief on Pret’s lack of action, from about 0:20 seconds on:

.

.

Pano Christou deleted his Twitter account