Pret A Manger and “Broken Windows” Syndrome


This article is what I meant many times when I wrote that I am shocked but not surprised on how Pret dealt with two customer deaths, a third nearly fatal, several hospitalized and multiple ignored warnings of customers. Having worked at Pret and almost having lost my life as I was bullied during already traumatic bereavement, this only shows how non-caring Pret is. To the public, this is new, as Pret has its PR in place with an approachable CEO and smiles all around. Pret invests a lot in keeping the facade polished while behind the scenes is a very different story.

And as cracks appeared in the facade, more marketing, using former homeless people for PR, efficient Tweets and free items give-away, that is paid for by increasing the prices. There is no such thing as “free” in Pret. Someone has to pay for all the freebies, and it’s not Pret.

One clear realization also on other companies whose skeletons fall out of the closet, with Pret there certainly is a more in the closet, quote from article: “This isn’t just a matter of bad luck.”


Worthwhile article:

Pret a Manger and “broken windows” syndrome


Broken Window Syndrome

Photo: Choilocif



UPDATE March 2019 – The first time I share my story verbally in one go in this interview.





Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

We spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.



I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote a recent article in the Scottish Left Review.
Thank you for reading/listening.




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