Rat A Manger & Pret A Mouse

 

Two new businesses Pret A Manger adds to their empire after the Veggie Pret take over of EAT.

So, the recent Rat sighting on 6th September 2019 in a Soho Pret Branch has everyone on their chairs, not realizing this is just a visual of a bigger problem.

Rat

Daily Mail Video Link

 

These are just videos and photos some people took and posted. The problem is much bigger!

I worked in mice infested Pret shops and asked to be transferred to a clean shop, as Pret didn’t tackle the problem UNTIL an EHO closed down a shop due to pest infestation.

Pret only reacts when their pockets are squeezed.

 

Pret Mouse (2)

This picture is from a shop I worked at where a mouse built their house inside a Bloomer bread loaf. In one shop where Pret kept ignoring our plea to close down to clean up the place, the mice were so bold, they didn’t just come out at night when it’s dark and quiet, no, they strolled along under the coffee counter even during the busy and noisy coffee rush! It was ridiculous and like a Tom & Jerry clip how blunt the mice were. They were taking the Micky Mouse! I asked for a transfer.

I learned a lot about mice then. Their favourite Pret products are: seeded bloomer bread (above picture) which Pret uses for Toasties, but they settle for the Granary bread as well.
Seeded High Fiber muffin, but they don’t touch the Blueberry muffin, so, dear customer you can still enjoy.
Popcorn. Oh, do mice love popcorn!!! The amount of opened, nibbled on popcorn bags we had to waste I can’t count! Some customers even put a popcorn bag on the counter saying “Oh, this is already open!” And we staff blushed and apologized for this mishap, knowing exactly “who” was responsible for opening it! I wanted to SCREAM to the customer:
“WE HAVE MICE BUT PRET ISN’T DOING ANYTHING ABOUT IT!!!!!!!”

So, as usual, it took an Environmental Health Officer from the Government to do a routine check, and close down a shop having found mice droppings all over the place.

If you ever pass by a Pret shop and they are closed in the middle of the morning or day with a sign saying something like, “For technical/internal reasons/issues…closed…” Then take a good look inside, and if you see the team frantically cleaning and moving furniture around, you may have gotten yourself a little pest issue in there.

And since the EHO closed a shop in 2011/12, Pret then FINALLY got an outside Pest Control company to do checks once there is a sighting of droppings or pests. But it took a shop closure. Before, I had more mice as colleagues than humans in two shops!

A Manager review from London in 2014 about mice droppings (poo) and advising people not to eat at Pret. This is AFTER an EHO closed down a Pret shop 2+ years before. Pret is never on top of their game, they always just play catch-up when it’s too late. The manager here points out the SPEED that is always at the center of work.

Pest Review

Link

A review from January 2019: “dirty place”

Dirty

Link

Another one from the U.S.

dirty2

Link

And a very recent review on poor hygiene due to time pressure:

Poor Hygiene

Link

I’ve put a video slide together on YouTube about the speed and time pressure staff are subjected to for £8.25 an hour. The weekly Mystery Shopper is tasked to probe staff on speed, smiles, eye contact, chit chat. Staff have to serve within 1 minute to get as much customer flow = £££ through the shops. If even just ONE staff member fails on any of the tasks they’re tested on they risk losing bonus for the WHOLE team and then get fear managed. I explain on YouTube WHY this is a problem, especially for health and safety of staff’s mental health and customers lives.

Smile for the “Misery” Shopper:

 

This video where the mice run around openly because the shop is closed, but the shop where the mice strolled along under the coffee counter during busy coffee rush, it looked like this, just that the mice where more walking along the wall, not through the middle of the shop between customers:

(Forgive the language in the video…no I don’t mean the F & Sh word, I mean how he pronounces “Pret A Manger”! 😀 )

 

Here’s a rat in a Soho branch recently again, after another customer already posted a video of a mouse in a Soho branch in August 2019.

A video Tweet of a RAT via the Daily Mail in September 2019

Video Tweet ALSO of a Soho branch of a MOUSE in August 2019

Video of a MOUSE in Veggie Pret London

2 videos of a MICE infested Pret shop in New York. I love the commentator: “Pret A Manger, Good, Natural Mice”!

St. Pancras station, a customer sighted a MOUSE.

2016 Tweet of little Jerry chillin’

Pret Mouse 2016

 

And many other Tweets but without videos/photos. Of course the problem is much bigger.

Pret didn’t do ANYTHING even after TWO customers died until it became public! You are kidding yourselves if you think they really proactively tackle pest issues, even now. The CEO Clive Schlee sneaks out the back door but remains as a non-executive director in the background! Getting away with customer deaths, injuries, ignored warnings, staff suicides not investigated yet……

2019-06-30 44 staff 50 Clive

Glassdoor

2019-09-16 Pano 40 29

 

Las Vegas

New York review about senior management

 

HQ IT Analyst

London HQ review about senior management

 

The reality of the happy factory behind the shiny PR[et] facade. The cats that made Pret wealthy, but are stepped upon like worms. The reason why staff, who get exploited for £8.25 an hour, are unable to tackle the pest problems as well as labelling, cross contamination and allergen issues…

Arrow

 

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The above slideshow & YouTube is just a selection, the list goes on in Pret Staff Complaints

 

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Lila Warren, David Carter, Clive Schlee

 

Lila Warren (the lady with a typical Pret A Manger smile) is the Development Manager at Pret A Manger for more than 15 years, and branched out into her dream role as a Therapist. She’s a Hypnotherapist, NLP Practitioner and Psychotherapist.

But in Pret, she was happy to be used as bereaved person to gaslight me. And she played her role well.

She either is a really good liar, or she really had a brother named Zain, who was dead in his flat for 10 days, like my brother was dead in his flat for 6 days. (Full story in below audio player).

I don’t know what this woman went through in her life to have gone down to such abyss!

I wish her well, but I will always tell people to avoid her “therapy”.

I raised a complaint with the National Hypnotherapy Society she is subscribed to and that equally have such big smiles on their front page, but they remained silent in the hopes I let go. And I did let go, because I had no strength left.

But I can only say, stay away from the National Hypnotherapy Society (Twitter) and from Lila Tighilt Warren.

Stay away from David Carter, who in my time was the Head of HR and is now promoted to UK People Director.

Stay away from Nick Davis, People Business Partner who came from Wetherspoon and who was THE main enabler in HR of the Area Manager who bullied and targeted me, using several managers and colleagues against me.

Stay away from these smiley, nice looking folk who are toxic behind their facade.

Stay away from Clive Schlee, who uses vulnerable people for PR.

HQ IT Analyst

London HQ review Glassdoor

 

Las Vegas

New York review on senior leadership Glassdoor

 

Stay away from Pret A Manger that kill people and get away with it, as well as target and bully bereaved employees. Staff suicides still need to be investigated.

Lila Warren, I forgive you of course, but don’t ever cross my path, I will call you out on the rooftops “sweetheart”!

You guys “up there” tried to convert me to your level?

No, my people are on my level, and they are stronger than you. They don’t run away.

Now “retired” CEO Clive Schlee, who couldn’t label food to save lives, labelled me his “late night girl”. He quickly passed the buck on Glassdoor to his predecessor Pano Christou, who came from McDonald’s management when he started at Pret. Schlee let Christou take over on Glassdoor mid July 2019, even though Schlee retires in September 2019 and remains in the background as a non-executive Director like he is in itsu.

Never take responsibility Mr. Schlee, hey? Always pass the buck!

2019-06-30 44 staff 50 Clive

 

2019-09-16 Pano 40 29

Staff speak out mainly in anonymity:

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Foot-in-Mouth Disease @ Pret A Manger

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(This is an x-ray of my left middle finger after an accident at work.
I wanted to use this picture, but am still waiting for permission to use,
but maybe I will leave my finger here. More fitting for Pret!)

 

foot-in-mouth disease
n. the tendency to say the wrong thing at the wrong time.

foot-in-mouth disease
The knack of always saying the wrong thing. The expression is both a verbal play on the foot-and-mouth disease that affects livestock and on the expression “to put one’s foot in one’s mouth,” meaning to make a verbal blunder. The latter dates from the late nineteenth or early twentieth century. The current cliché is much newer, dating from the mid-twentieth century.

TheFreeDictionary.com

 

At least Three Feet in One Mouth

 

I’m sure Clive Schlee, exiting (certainly not exciting!) CEO of Pret A Manger has been advised to lay low, and not spill the beans prematurely regarding internal things on Twitter & Co.

He gives himself away every opportunity he has, it seems. He certainly didn’t expect that his patronizing way in talking to me would end up with a “dot org” behind it.

For any new reader asking what happened? In short, Clive Schlee, pretending that my traumatic late night emailing to Pret was wrong (I also emailed tons of other people), he put his foot in his mouth, belittling me by introducing me to the Director of HR, Andrea Wareham in October 2017 as his “late night girl”. Two months later under his watch I was dismissed while my dad was in hospital, just out of a coma. My full story about this is in the interview audio player at the bottom of this page.

When I started this website, I started it as LateNightGirl.org, which still functions under this handle. Since then I have been writing about, and confronting Pret and Clive Schlee openly. I have “caught” them many times in their clumsiness on Twitter. And I use their “foot-in-mouth disease” to show the public how unprofessional, patronizing and non-caring they really are.

I write so blunt because I almost lost my life and witnessed too many times how Pret names and shames managers via emails to all shops when they fail. I keep asking for independent investigations into staff suicides. I also write extensively about the systemic bullying environment in Pret, something most in the public are surprised and shocked to hear about. Don’t be, if you live long enough, you will come to know that if something looks too good to be true, to better take a closer look. Two customer deaths, a third nearly fatal allergy reaction, several hospitalized and numerous warnings on allergen labels ignored, even after the deaths occurred. This should ring massive alarm bells! But here we are again, as long as it doesn’t affect us or our loved ones, we keep believing the fairy tale that is Pret A Manger, and our lives revolve around the free coffee and cookie marketing carrot.

 

Illusion

 

For a comprehensive list of issues in Pret that I experienced, observed, researched and gathered, please visit The Most Comprehensive Website on Pret A Manger.

 


 

So, where does Mr. Schlee put his foot in his mouth?

#One of the many opportunities he takes to spill the beans on things, is a little more hidden revelation he never expected to be caught out on. On his Pret blog on the former homeless employees, they call the “Rising Stars” they came up with the idea for the “Rising Stars” to solely run an entire shop by themselves, from the General Manager (GM) to the newest recruit. It all sounds so well, yet it is a dead give-away how the Pret Foundation is more a marketing tool than anything.

Clive Schlee writes:
“Our shop idea lost momentum when we returned home. People pointed out that we didn’t have enough Rising Stars at a management level to actually run the shop. Others felt we might be leaving them too exposed, as we are usually careful to integrate Rising Stars into our shop teams.”

Again: “Others felt we might be leaving them too exposed, as we are usually careful to integrate Rising Stars into our shop teams.”

Leaving them too exposed for what?

And why being careful to integrate former homeless people into regular shop teams? (Short-term homeless and mainly young people mind you!)

Too exposed for this, Mr. Schlee?

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints

Some people in the public aren’t impressed and take a closer look:

2019-01-02 re Rising Stars too few2

 

Why only 450 in 10yrs out of 12K staff
Not impressed with only 450 “Rising Stars” having come through the program in 10 years, with 12K employees! Georgia Greenfield couldn’t be fooled either. Why so few? Because it only takes a handful of people or things to blow up a bigger picture than it actually is. It’s like advertising 5 cheap airline seats and winning hundreds of customers buying flights, as they assume many or all seats of that flight are cheap. The seats go fast and once a person goes online to book that seat, it’s gone and they find another flight just a bit more expensive.

 


 

#Two

It’s always good to have a second foot to put in one’s mouth. This one still gives me the chuckles. I wrote an extra blog post on the Timing of the £1000 announcement that Schlee made on Twitter. But in a nutshell, to this day 01. September 2019 the 29. May 2018 is the most visited day on my blog that I can see in my website statistics. Late in the evening on the 28. May 2018 I sent a link of my blog here to an Operations / Area Manager (OPs) I used to work under. I know this OPs to not keep secrets very well. Up until the 28. May 2018 my website was visited 3, 5 or even 10 times a day, sometimes even zero visitors.

I woke up on 29. May 2018 after having sent a link to the OPs late on 28. May 2018, and my website exploded into a three-digit number even before noon.

BEST views ever 29May2018

That day, early morning on 29. May 2018, Clive Schlee made the £1000 announcement for all staff on Twitter.

In October 2018 staff were still waiting for it to “moneyfest” (sorry had to!), and in August already started to get adjudicated, wondering if it was all a joke.

2018-09-16 WorshipBroccoli £1000

 

2018-09-19 Meme USA

 

2018-09-24 Kevin Pavain re £1000

 

2018-09-28 Meme People Team

 

2018-09-15 Staff Twitter Complaint £1000

 

Only few people at least saw through this PR stunt:

2018-05-29 Ann Donovan sees thru PR

 

2018-05-30 £1000 PR Union

 

Of course the money, which after tax came to £800, was finally paid out to staff who work(ed) longer than a year at Pret. But the announcement was made prematurely, once Clive Schlee and Pret became aware of my blog, quickly trying to win the public and staff over with a little PR carrot.

Fasting forward to July 2019, the bribe didn’t really convince staff after all, but I’m delighted to having pressed Clive Schlee’s panic button, but feel sorry for the staff who had to wait so long.

2019-06-30 44 staff 50 Clive

 

Being careful to integrate the “Rising Stars” into regular shops makes sense as Clive Schlee and the now new CEO Pano Christou not only are aware of work conditions, but set the tone for profit and the share holders / owners. I call the staff from the regular shops who mainly dare to speak out anonymously, the “Fallen Stars”. And no former homeless person or anyone with a difficult past or mental health condition, would last long in a “regular” shop. It would give Pret a bad name if a “Rising Star” was catapulted back on the streets after having suffered what these “Fallen Stars” suffer on a daily basis and what I have survived during bereavement:

 


 

#Three

This one gives me a feeling of anger at all the fear management Pret hurls at hard working people with the anxiety I have suffered under them, and then Clive Schlee being so careless, clumsy and seemingly narcissistic in his communication. They are not as scary after all! It also gives me a sense of almost feeling sorry for him. But I have no “pity” nor empathy for this millionaire under whose “leadership” two customers died, staff suffer and suicides still need to be investigated.

On 30. June 2019 I saw a little, quiet tweet to Clive Schlee and his response:

2019-07-01 quiet retirement

 

An unassuming tweet about Schlee’s retirement, yet no official announcement made. Not thinking before he writes or speaks, Clive Schlee responds:

2019-07-01 Retirement Clive

 

On 29. June a very concerned customer tweeted to Schlee about hellish work conditions in a shop where the air conditioning was broken and still not fixed. But the CEO did not respond. He only found time and care to respond to his (still unannounced) retirement:

2019-06-30 AC

 

Early on 01. July 2019 I tweeted the news of Schlee’s retirement to the press after I wrote a blog entry on his legacy. After confirmation from HQ the press then broke the news all over. But I had to tweet to the press again as everyone was fast asleep!

2019-07-01 ExPret tweet to the press retirement

 

Only then did Clive Schlee as well as Pret make an official announcement of his retirement AND Schlee finally replied to the 29. June 2019 concern of the broken AC:

Schlee AC

(A long list of other customer tweets regarding broken air conditioning in many shops for prolonged time I listed here: Overheated Shops / Work Conditions)

Schlee’s response tweet to the well-wisher on his retirement went completely over the heads of the press, except after I tweeted them.

Also on the 01. July 2019 after I posted new blog entries on Pret’s leadership and linked to the new CEO Pano Christou’s Twitter, he deleted his Twitter account @christoupano

But weirdly that day I made a screenshot as Mr. Christou blocked me, while Pret and Schlee didn’t. I am not blocked by Pret and Schlee as they collect my Tweets for a potential court case in the future. Christou who of course is different to Schlee, will most likely steer away from having an online presence as the new CEO. Smart move!

2019-07-01-coo-pano-christou-twitter.jpg

 

Pano Block

2019-07-01 COO Pano Christou Twitter DELETED

¯\_()_/¯

 


 

Having run out feet, we can always continue after taking one foot out via the PR machine, and then put it right back in again! There are more issues where Clive Schlee spilled the beans on things, but they are not as interesting to mention here…

In mid July 2019 Clive Schlee has been quickly replaced by Pano Christou on Glassdoor, to avoid further poor results, even though the announcement was that Schlee retires in September 2019. But a customer pointing out the poor results, again only to protect their own skin does Pret under Schlee respond fast! Forget labelling products to safe lives, only label when customer deaths become public, but be fast to make £1000 announcements and disappear from Glassdoor to avoid further cracks in the facade.

Too late.

And Christou, having come from McDonald’s management and learned under Schlee, he won’t put his foot in his mouth, but he will continue in the same way to maximize profit. Low-wage employees will continue to struggle and the Unions will continue to get them unionized.

 

2019-07-01 Tweeter re Glassdoor

 

2019-08-29 Pano 42 33

 

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Worked Into The Ground @ Pret A Manger

 

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.