Exposing Facebook, Twitter etc.

 

James O’Keefe investigative journalist of Project Veritas already went into Twitter, now a whistle-bower former employee from facebook gives some insights.

This is worth a blog entry as my private messages as well as posts on Facebook are deleted when I link to my blog. I have to post around several corners on FB & Twitter (am shadow banned again …)

The main posts that are shadow banned, blocked, deleted etc. is from the right wing people, Trump issues. And while I am not right wing or a Trump supporter, what Facebook & Co. do is pretty nasty, as mostly they do this hidden where the account user isn’t even aware that they are censored and isolated from reaching others with their posts. And it doesn’t need to be political, in my case Pret must have reported me to Twitter and Facebook. A rich company can pay their way out of bad press. Simple. But it doesn’t help, because my blog has traffic and my inbox is full.

New investigation hit YouTube today and it’s pretty cowardly what these geeks come up with and can’t even stand their ground when confronted.

Facebook:

 

Twitter:

 

 


 

For an overview of important blog entries regarding Pret A Manger, please visit My Ordeal with Pret A Manger”. The arrow next to each heading will lead directly to the post. Thank you for reading.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

18262 Candles

 

… and the Moon

 

Floating Candles

 

You’d be 18262 days old today
The big Five-O!

I remember when I made a big fuss
congratulating you on your 40th
and you corrected me,
that it was your 41st

Where was I on your 40th?
Over the Atlantic?
Or back on the island?
I called or texted you on your birthdays
but I missed making a fuss on you 40th

I seemed to have missed a few things
in your life
even your death
your cremation
the cause
replying to your email …
I missed a whole lot
didn’t I

I never imagined that less than
5 years after my miscalculation
you’d be gone
Just like that

I was too late
with the concert
too late to inquire
too late to hear

Since 1539 days
you are gone
or 1538?
or 1540 …

If you’d knew
what a mess I have become …

But I am getting better
and in a cliché way try to turn
the mess into a message
and I can hear your advise
I still read them from time to time …

Happy birthday großer Bruder!

©2019 poetrasblok.com

 

For my big brother Thomas 25.02.1969 ~ 09.12.2014

Music: Cat Power “The Moon” / Video: poetrasblok.com

 

 

Durch die schweren Zeiten / Through Troubled Times

Es geht nicht immer geradeaus
Manchmal geht es auch nach unten
Und das wonach du suchst
Hast du noch immer nicht gefunden
Die Jahre ziehen im Flug an dir vorbei
Die Last auf deinen Schultern, schwer wie Blei

Jeden Morgen stehst du auf
Und kippst den Kaffee runter
Deine Träume aufgebraucht
Und du glaubst nicht mehr an Wunder
Mit Vollgas knapp am Glück vorbeigerauscht
Was dich runterzieht
Ey, ich zieh’ dich wieder rauf

Ich trag’ dich durch
Die schweren Zeiten
So wie ein Schatten
Werd’ ich dich begleiten

Ich werd’ dich begleiten
Denn es ist nie zu spät
Um nochmal durchzustarten
Weil hinter all den schwarzen Wolken
Wieder gute Zeiten warten


There isn’t always straight ahead
On a big wide open highway
Sometimes things instead
Just keep going sideways
While you hide some other plans in mind
Years flew by and they got left behind

I’ll carry you
When trouble hits you
Like your own shadow
I’m always with you
I’m always with you
And if you lose your way
Or feel the power fading
Just look on the horizon
Better days are waiting
Better days are waiting

As long as we’re together
We’ll keep shining through
All the good and bad times
And all that I would do

I’ll carry you
When trouble hits you
Like your own shadow
I’m always with you
I’m always with you
And if you lose your way
And feel the power fading
Just just look on the horizon
Better days are waiting
Better days are waiting
Better days are waiting

Udo Lindenberg ft. siblings Angus & Julia Stone


Writers: Alexander Zuckowski, Simon Triebel, Udo Lindenberg

Lyrics © Universal Music Publishing Group, Downtown Music Publishing, Budde Music Publishing GmbH, Sony/ATV Music Publishing LLC

 


 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, expret.org, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, expret.org, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret A Manger Allergen Issues & Mislabelling Continues (UPDATED Mar. 2019)

Pret A Manger’s mislabelling and allergen issues continues.

 

Only two of the countless mislabelled soups in Pret. A major reason is Hot Chefs who are responsible for all hot food preparations are swamped with work, understaffed, overworked, often not trained properly and just thrown into the job for lack of staff. The Hot Chef position is the hardest job on the shop floor as they never stop going from the morning breakfast rush into the lunch rush, non-stop and often in cramped work spaces.

And while they are paid a few pennies more, but still under £10 an hour, they are brainwashed to believe they are paid more, while in reality they work double and triple the amount. I was thrust into the Hot Chef position when I started in Pret but stopped it after a few weeks as I didn’t get training, no pay-rise and started to have pain in my shoulders and arms. Horrendously hard work, non-rewarding and ridiculously underpaid, but staff are made to believe they are paid better… pennies better but have to work double and triple as hard.

If the below customers (which are only the tip of the iceberg) would have allergies with some of the products looking similar, I wonder how many injuries, even deaths have occurred the public doesn’t know about.

 

2019-02-07 Chicken in Veggie soup mislabelled

Link 7. Feb. 2019

 

2019-01-16 Wrong soup again

Link 16. Jan. 2019

 

The latest Hot Chef review from 1st March 2019 on Indeed:

2019-03-01 HotChef exhausting

Link

 

 

2018-01-21 Hot Chef

Link

 

Only 2 of many reviews collected on Pret Staff Complaints.

 

Below is a series of more customer complaints of half empty coffees, un-stirred hot chocolates, poor coffee quality, chicken instead of vegan soup, pork instead of veggie pot, stingy ingredients in wraps, wrongly labelled … These are just a small collection here of those people care to go on Twitter with photos. I stopped updating, but the issues continue.

To say upfront, the reason the coffees are often half empty, or the wrong milk was added, or no milk at all, is to a great deal because of the 1 minute demand to serve hot drinks from the time of payment.

The weekly Mystery Shopper even times it to the second which adds to the horrendous stress.

 

07 15 seconds

 

Pret: “We aim to serve out customers within 1 minute of joining the queue. Were you served in a reasonable time, bearing in mind how busy the shop was and the number of open tills?”

Mystery Shopper: “I was served very quickly, after 15 seconds, very quick service.” Yet, the MS gives 4 out of 5 points as if 1.5 seconds would have been more acceptable for a perfect score.

If the staff is successful in most things the whole team receives the bonus, if the MS marks them down on few things including getting the coffee in 2 minutes, the whole team loses bonus. But even if bonus is won or lost, and individual staff member can win an extra £100 or double up to £200 if they were extremely nice by giving free coffees and food, or be really chatty or outstanding where the Mystery Shopper is either served or witnesses this generosity and “happiness”. And customers are fooled to think Pret staff are so happy, while completely ignoring how intensely stressful, exhausting, loud and harsh the rush times are.

 

Not Outstanding

 

or if successful, then the team member received £100 extra or double £200 if everything was a perfect Mystery Shopper score.

 

2018-07-04 Outstanding Card

 

If bonus was lost or the points were low the team member or members were getting told off. It’s either win some extra money or get pressure and fear managed, but the whole work in between to serve the MS who’s only there 10-15 minutes or longer per week, is too much stress with the expectation to smile, be chatty and show a forced happiness for 6, 8 10+ hours everyday adds to the decline of mental health and dignity. I was expected to smile while traumatically bereaved.

 

PAMSU Dismantle MS

Link

Pret claims that staff have 1 minute to serve 1 customer. Apart from the 1 minute per customer service being already way too fast to do proper customer service, it is unrealistic. Most Prets have on average 7 – 10+ tills. Mostly there are only 3 on the tills and 1 – 2 baristas on the coffee machines, even during extreme morning rushes that I have worked like this. At busy periods the queue is to the door and even outside the door, but managers refuse to get more team members to man the tills as this would cut a slice out of their labour expenses and decreases their bonus.

So, reality is, Team Member are swamped and overworked in intense stress, but they conditioned and brainwashed to serve within a minute. The computer print-outs at the end of the day that showed exactly how many transactions at what times which team member did on which till shows the immense volume of customers that come through EACH staff member’s till.

I myself served on average 25 – 30 transactions within a 15 minute period. That is 2 transactions per minute. That is NOT 2 customers per minute as 1 transaction is a payment being registered through the till. So, 1 transaction is anything from 1 customer to a group of 3, 5, 8 people. If you were too slow, your boss was on your case. So, the 1 minute per customer is bogus as staff turn into robots and are constantly on electricity without stopping.

What is so ridiculous is that most customers neither open their eyes, nor care to know how stressful this is physically and mentally on employees.

Very rarely does a customer speak out:

 

2018-10-20 Staff cry

Link

 

Amy Sharpe from the Sunday Mirror who went undercover in Pret after having read my blog also points out the stress:

I am at a central London branch, where 10 staff vie for space, muttering apologies as we collide and stretch across one another to grab pastries and bags. I make green teas and filter coffees while my other drinks orders are prepared. It’s stressful and confusing and the queue makes it even more so.
All the while, staff must be alert to the issue of allergens.
One barista tells me the cramped service area is a ‘nightmare’.
He says: “If I’m next to you, you have to shout. If you don’t shout I can make a mistake. A person can grab the wrong coffee. Make mistakes and the customer gets mad.
You’ve got to focus, stay calm.

Link

 

The cramped work areas are big problems in most Prets, be it front or back of house. Coffee makers have very little space to work, but are expected to make perfect coffees within 1 minute in an extreme stressful environment, often under harsh management, force to smile like an acrobat!

 

2019-01-16 small coffee area

Link

 

small barista coffee area

Link

Even a sink directly in front of the left coffee machine, no space to work properly.

This problem is also in the kitchen, stock rooms, changing rooms and other back of house areas:

Customer areas are increased to get as many customers = money in as possible; staff areas are decreased. This then creates multiple problems, not only on the mental strain of staff but customers lives as mistakes happen quickly as with labelling I collected in another post “Ongoing issues, hospitalization, mislabelling…“:

 

2018-11-11 Tiny HFC area

 

One shop I worked in had only ONE multitask room: office, staff changing room with lockers, fridges, freezers, stock room, hot chef soup prep area, chemical room for cleaning materials etc and to top it all, illegally the rubbish room next to the food prep area! This shop was the worst shop I’ve worked in. This photo is from 2015 and after years like this, Pret was forced to expand the work space to separate the rubbish for health and safety reasons. This room was medium size and approx. 15 square meters max. A total nightmare.

 

Spitalfields Waste MultitaskOffice_6Sep15

 

 

Here are just few of the results of the 1 minute pressure, fear management and the cramped working areas that customers care to go on Twitter:


2019-02-11 Stingy coffee

Link

 

2019-01-29 stingy latte coffee

Link

 

2019-02-05 Tea in Filter Coffee

Link

 

2019-02-01 half coffee

Link

 

2019-02-01 Coffee flat white worst ever

Link

 

2019-01-30 Half Empty Coffee

Link

 

2019-01-21 Low coffee stingy

Link

 

2018-12-19 half coffee

Link

 

 

2018-11-28 Wrong Coffee

Link

 

2019-02-02 Bland Hot Chocolate Coffee stingy

 

 

2019-01-25 Wrong milk in latte gross

Link

 

 

Back of house issues:

 

 

Salmon stingy 2015-08-12

 

 

2019-01-28 Hong Kong stingy ham baguette

 

 

2019-01-25 Spicy Chicken Wrap stingy

 

 

2017-12-12 Stingy Wrap

 

 

2019-02-11 Stingy salad

 

 

2018-05-22 Wrap Air Stingy

 

2019-01-08 Stingy Crayfish

 

2019-01-15 Little stingy soup

 

 

CHICKEN instead of VEGAN soup

 

2018-12-19 Chicken instead of Vegan soup

 

 

PORK instead of VEGGIE pot

 

2019-02-05 Pork instead of veggie pot

 

 

 

Before the customer deaths became public several customers asked Pret to label products, but the generic response from Pret was just to shift blame, and that was that.

 

2018-06-05-wrong-wrap-wrong-label1.jpg

 

2018-06-05 wrong wrap

 

etc. etc. etc.

These things continue even now, and it would take a much longer blog entry to list them here.

 

The pressure on staff to work so fast or get threatened with their job security puts not only customer lives at risk, but the mental strain on staff is horrendous.

 

04 MSEndTheMysteryShopper

Pret: “We aim to connect with every customer with eye contact, a smile and some polite remarks. Rate the engagement level of the person who served you at the till.”

MS: “I was not treated at the till or given a smile…”

 

PAMSU Dismantle MS

 

 

2018-05-09 PAMSU EndTheMysteryShopper

Link Tweets on the reason why staff are “always” so “happy”, from the former Pret employee who was fired for having started a Union

 

For extensive insight into the humiliating Mystery Shopper requirements and “Emotional Labour” the press called it >>> How companies force Emotional Labour on Low Paid Workers

 

And >>> Long List of Pret Staff Complaints and Reviews

 


 

For an overview of important blog entries regarding Pret A Manger, please visit My Ordeal with Pret A Manger”. The arrow next to each heading will lead directly to the post. Thank you for reading.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret’s Unprofessional Twitter Staff incl. Clive Schlee

 

Well, well, someone got a little carried away on a tweet feed yesterday and couldn’t keep their excitement to themselves. Several customers lately tweet about their monthly bill from their bank on how much they’ve spent in Pret this month. But their tweet is not a complaint, just a tweet noting how much they spend on Pret on average.

A very unusual and rare smiley the Pret staff used and asked the customer to DM even though there was no complaint. It doesn’t make any sense why Kayleigh Ann should DM Pret. The usual “please could you send us a DM with the shop you visited…” now got really bold with “hearty eyes” and “Pop through on a DM with us…”

I let the reader figure out why. But this is many of Pret’s staff who have a certain position: unprofessional, patronizing and with little self-control.

 

 

2019-02-17 Pret Unprofessional Tweet Feed1

 

 

2019-02-17 Pret Unprofessional Tweet Feed2

 

Kayleigh’s Twitter profile:

2019-02-17 Pret Unprofessional Tweet Feed3

 

Link

 


 

UPDATE 28.02.2019 The arrogance of Pret and their staff to continue openly to “hit on” customers, asking them, especially when somewhat known, or as above with a certain “status”, continues.

Today’s tweets which after deleting their tweet, Pret had it “reappear” again after I commented. Rhiannon Ashlee tweets about a product she misses. Sammi Maria (with the official Twitter “tick”) adds to that, the Pret staff tweeter responds only to Sammi Maria to DM “him” (I just assume the Pret staff is a guy) without any reason. Why should Sammi private message “him” …

 

 

2019-02-28 unPRETfessional2

 

2019-02-28 unPRETfessional plus response

My Tweet BEFORE Pret deleted their “green heart” Tweet.

 

2019-02-28 unPRETfessional deleted Tweet plus response

Link screenshot of AFTER Pret deleted their “green heart” Tweet.

I tweet again after Pret deleted the tweet:

 

2019-02-28 unPRETfessional deleted Tweet plus response3

Link

After my 2 Tweets and tweeting to the CEO, Pret’s deleted Tweet “reappeared” again thanks to Twitter fixing it and Pret added a new Tweet even though no further comments came from Sammi:

2019-02-28 unprofessional tweet reappeared plus new tweet

 

Link to feed and then new direct Pret Tweet which hides my Tweets even though I’m not “officially” shadow banned. Even though there was no complaint the Pret staff again wants “certain” customers to get into private messaging. What an unprofessional company Pret is. 😀

New Tweet after my response even though Sammi never tweeted again:

 

2019-02-28 New Pret tweet after unprofessional

 

 

2019-02-28 Reappeared Tweet BELOW my response

Link of reappeared tweet AFTER my response to that tweet and UNDERNEATH my response. There is even a LINE between my & Pret’s tweet! 😀

Oh Pret, how much do you pay per month to get your Tweets fixed!

 

And even though I’m not keen to “help” Pret or Clive Schlee sort out their unprofessional staff, I had to make a point that my emailing I entered into out of darkest trauma, grief, the bullying in Pret and influence of alcohol, I wrote from my private email and would never use a company’s email or public social media account to either “hit on” customers luring them int DM or write any personal messages.

Clive Schlee decided to have a laugh and call me his “late night girl”. But he can’t seem to have professional staff on his payroll. Appalling. How I wasted 10 years of my life in this company, I will never understand!

 

2019-02-28 unPRETfessional deleted Tweet to Clive2

 


 

UPDATE 5th April 2019

How can a CEO of any company even respond to a tweet like this:

2019-04-05 Customer shag Clive Tweet

LINK

 


 

For an overview of important blog entries regarding Pret A Manger, please visit My Ordeal with Pret A Manger”. The arrow next to each heading will lead directly to the post. Thank you for reading.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

The Great Pret-ender (Genius of the Crowd)

 

There’s a clown whose job it is to keep everyone happy and buying stuff.

Usually clowns are there to make people laugh, but some clowns are having a laugh on the account of those who make these clowns great wealth under poverty wages.

Best example of patronizing hard-working people:

 

“I’m very conscious about how hard our staff work – how cheerful they are and how motivated they are when buttering the bread – all that is very important and you simply can’t afford to alienate your staff. Under no circumstances will we risk that – we haven’t cut any of our bonuses.”

Link

 

 

PAMSU Clive Alienate Staff

Link

 

 

ronald-mcdonald-you-re-fired-meme

 

 

2018-10-13 Clive Schlee Clown Tweet

Link

 

 

“I’m very conscious about how hard our staff work” 

Or

I am very aware that “our” staff work their butts off for nothing while being bullied, exploited and my job is to smile, be approachable for PR and to sound like I appreciate them. With a smile and sweet-talk I exploit them and received £30 Million from the JAB purchase. Thank you hard-working slaves. I am very conscious about how hard you work, I certainly celebrate with my fellow slave masters in Dubai, Las Vegas, Austria, New York … Thank you. Keep working and being fooled by my slogans. 

 

“how cheerful they are and how motivated they are when buttering the bread”

Anyone seeing the cynicism, disrespect and patronizing approach here?

“how cheerful and motivated when buttering the bread”. 

 

Uhm, hello? Mr. Schlee, are you ok?

 

Brutal Nightmare

 

2018-07-06 Head Office PR crop2

 

2018-11-01 Go back to UK

 

Just three of the many Pret staff reviews and complaints collected.

 

Here is an outcome, a quick reaction leading to a PRETENSE that I am particularly proud of having been part of:

 

BEST views ever 29May2018

I sent a link to my blog here in the late evening of 28th May 2018 to an Operations Manager (OPs) via Facebook. This OPs I know cannot keep a secret. I’ve sent a link before to some Pret employees, but these employees have integrity, are empathetic, and probably thought to protect me they won’t send my website on to Pret’s leadership. I never asked anyone to send on, as I want people to decide themselves what to do with all the info I write.

But on 28th of May I was fed up to be writing without Pret being aware of it. So, I sent a link to this OPs who cannot keep a secret! 😀

And when I woke up on 29th May 2018 and checked my website’s statistics, the number of visitors and clicks were already through the roof even before 8am! My stats went from a few visitors and clicks on most days to a three digit number over night! I could even see LIVE as the numbers increased click by click!

I now have lots of visitors every day, even when “shadow banned” on Twitter and Facebook, but the 29th of May is still the most visited day so far, to this day (17.02.2019)!

Now, hands up if you believe in coincidence? I don’t! I know how fast Pret reacts to quickly counter any bad press and the fear of being exposed. The shiny PR[et] facade needs a quick polish!

Check the date (and time!) of this Tweet by Pret’s CEO Clive Schlee:

 

2018-05-29 £1000 Announcement

Link

 

And team members went on Twitter even in October asking where the money is! Staff have been told if they go on social media with critical Tweets, they will receive a disciplinary and are threatened with their job security.

 

2018-09-16 my response to £1000 29May announcement

 

My tweet here is hidden as Pret let’s Twitter shadow ban my account where I expose Pret.

 

1000 announcement still waiting 2018-10-02b

Link

 

This is just one of many examples of the pretense of Pret A Manger. But I’m delighted to be rattling the cage enough for Pret to be a little more generous, even if just for pretense.

 

Thinking about my ordeal in Pret A Manger and the pretense of this company that has almost cost me my life, a poem by Charles Bukowski comes to mind, on how the majority of “average” people really don’t care, and in fact dangerously are harmful. Indifference and selfishness is the biggest problem I believe. One of my favourite musicians, Whitey put Bukowski’s poem into a simple but brilliant piece of music, read by Charles Bukowski himself:

 

 


 

For an overview of important blog entries regarding Pret, please visit “My Ordeal with Pret A Manger”. The arrow next to each heading will lead directly to the post. Thank you for reading.

 

For an overview of important blog entries regarding Pret A Manger, please visit My Ordeal with Pret A Manger”. The arrow next to each heading will lead directly to the post. Thank you for reading.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

 

The Great Pret-ender (Genius of the Crowd)

 

There’s a clown whose job it is to keep everyone happy and buying stuff.

Usually clowns are there to make people laugh, but some clowns are having a laugh on the account of those who make these clowns great wealth under poverty wages.

Best example of patronizing hard-working people:

 

“I’m very conscious about how hard our staff work – how cheerful they are and how motivated they are when buttering the bread – all that is very important and you simply can’t afford to alienate your staff. Under no circumstances will we risk that – we haven’t cut any of our bonuses.” Link

 

 

PAMSU Clive Alienate Staff

Link

 

 

ronald-mcdonald-you-re-fired-meme

 

 

2018-10-13 Clive Schlee Clown Tweet

Link

 

 

“I’m very conscious about how hard our staff work” 

Or

I am very aware that “our” staff work their butt off for nothing while being bullied, exploited and my job is to sound like I appreciate them.

 

“how cheerful they are and how motivated they are when buttering the bread”

Anyone seeing the cynicism, disrespect and patronizing approach here?

“how cheerful and motivated when buttering the bread”. 

 

Uhm, hello? Mr. Schlee, are you ok?

 

Brutal Nightmare

 

2018-07-06 Head Office PR crop2

 

2018-11-01 Go back to UK

 

These are just three of the many Pret staff reviews and complaints collected, but to keep this post short I only add the above three. A longer list via above link.

 

Here is an outcome, a quick reaction leading to a PRETENSE that I am particularly proud of having been part of:

 

BEST views ever 29May2018

I sent a link to my blog here in the late evening of 28th May 2018 to an Operations Manager (OPs) via Facebook. This OPs I know cannot keep a secret. I’ve sent a link before to some Pret employees, but these employees have integrity, are empathetic, and probably thought to protect me they won’t send my website on to Pret’s leadership. I never asked anyone to send on, as I want people to decide themselves what to do with all the info I write.

But on 28th of May I was fed up to be writing without Pret being aware of it. So, I sent a link to this OPs who cannot keep a secret! 😀

And when I woke up on 29th May 2018 and checked my website’s statistics, the number of visitors and clicks were already through the roof even before 8am! My stats went from a few visitors and clicks on most days to a three digit number over night! I could even see LIVE as the numbers increased click by click!

I logged out and logged off, went back to sleep and thought to let my website with all its writings do the work.

I now have lots of visitors every day, even when “shadow banned” on Twitter and Facebook, but the 29th of May is still the most visited and clicked day so far, even to this day (17.02.2019)!

Now, hands up if you believe in coincidence? I don’t! I know how fast Pret reacts to quickly counter any bad press and the fear of being exposed. The shiny PR[et] facade needs a quick polish!

Check the date (and time!) of this Tweet by Pret’s CEO Clive Schlee:

 

2018-05-29 £1000 Announcement

Link

 

And team members went to Twitter even still in October asking where the money is! Mr. Schlee did a premature announcement. I’m sure the £1000 (£12 Million altogether after 3 months trial period for new staff is successful) was NOT because of my blog, but knowing the CEO I would bet that the timing was due to him and the leadership having become aware of my blog the night into 29th May.

Staff now have been told that if they go on social media with critical Tweets, they will receive a disciplinary and are threatened with their job security.

 

2018-09-16 my response to £1000 29May announcement

 

My tweet here is hidden as Pret let’s Twitter shadow ban my account where I expose Pret. But via a direct link from my Tweets & Replies, it’s still there. And JamieeTheGreat must have deleted his tweet above my post, as staff got warned to not speak out publicly with critique, but he left his tweet to another of mine where I repeat about Pret having become aware of my blog, as I play with words: “Pre(t)mature”. I renamed my Twitter and this screenshot is new, hence it looks different, but it’s me. 😉

 

2019-05-29 £1000 Jamiee

Link

 

I do have to say that this is a rare occasion of “Schadenfreude” I enjoyed. I normally don’t get so cheeky, but I enjoyed the Team Member who on pins and needles gave the CEO a little bit of a head ache! 😀

 

1000 announcement still waiting 2018-10-02b

Link

 

This is just one of many examples of the pretense of Pret A Manger. But I’m delighted to be rattling the cage enough for Pret to be a little more generous, even if just for pretense.

 

Thinking about my ordeal in Pret A Manger and the pretense of this company that has almost cost me my life, a poem by Charles Bukowski comes to mind, on how the majority of “average” people really don’t care, and in fact dangerously are harmful. Indifference and selfishness is the biggest problem I believe. One of my favourite musicians, Whitey put Bukowski’s poem into a simple, but brilliant piece of music. If I’m not mistaken, Bukowski himself is reading his poem here:

 

 


 

For an overview of important blog entries regarding Pret, please visit “My Ordeal with Pret A Manger”. The arrow next to each heading will lead directly to the post. Thank you for reading.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret A Manger – How Companies Force Emotional Labour on Low Wage Workers

 

Fake Smile Robin Williams

 

 

Pret Uniform2

The Pret A Smile Uniform Cupboard.

Take your pick Team Member, any of those will do.

 

 

2018-12-14 Customer recognizes forced friendliness happiness

 

A Mystery Shopper tweet:

2017 A Mystery Shopper tweeted

Link

 

Customer Tweets:

2015 About Mystery Shopper

Link

 

2013 Mystery Shopper Group Incentive

Link

The psychology of “group incentive” is actually peer pressure and what a recent reviewer called “blame culture” which I totally underline. I spent a lot of time building my team member UP when they messed up the Mystery Shopper after our manager put them DOWN, because putting down is counter productive and leads to mental health problems. If I had buckets of the tears that were flowing after the harsh telling off when the Mystery Shopper wasn’t happy …

 

2018 Emotional Labour Labor Quota Smiles2

Link

 

A Pret employee’s review on the Mystery Shopper pressure:

2019-04-16 Mystery Shopper Blame Culture

Link

Or the “happy family” trap and the pressure on ONE person who loses the bonus for the whole team turning the team against that one person. Again, I had to many times step in-between the 1 person to protect them from the group and the bullying mentality Pret encourages.

Another of the many reviews along those lines:

2019-04-09 Mysterys Shopper Trap Happy Family

Link

 

Part of Mystery Shopper Reports

 

04 MS

Pret: “We aim to connect with every customer with eye contact, a smile and some polite remarks. Rate the engagement level of the person who served you at the till.”

Mystery Shopper: “I was not greeted at the till or given a smile …”

Line Manager to the person having served the MS: “I need to see you in the office!”

 

Pret A Manger Reality behind the Smile:

1. On average a Team Member does between 300 – 500 transactions per day. Some less, some more if they work a regular 6 – 8+ hours shift (many work 12 hour shifts!), and depending on how busy it is and if working in the rush times. 300 transactions are NOT 300 individual people! 1 transaction can be serving 3 people for example. 1 transaction is ONE sale/payment that goes through the till/system, no matter how many people. It can be a group of tourists, families, colleagues who order together and often pay together, but each person will be spoken to about the order that they place. So, on average a TM communicates with 500 – 800+ PERSONS, plus colleagues, line managers etc. PER DAY/shift. The exhaustion staff members go through, not to mention depression is something the public doesn’t want to know about. I was complemented many times by the Mystery Shopper and customers for my friendly service, attentiveness, professionalism… but they did not know that several times I left my shift headed for the bridge.

Customer observation:

2018-10-20 Staff cry

Link

 

2019-03-22 Customer Noticing busyness Pret1

Link

 

2019-03-22 customer kings cross emma observation stress

Link

 

2013 Customer being treated nice by manager then snap at staff

Link (It makes the employee feel even weirder not to mention shamed and humiliated crying in the staff room later!)

 

2. If the TM is successful and the MS is happy with the overall atmosphere and requirements of the shop, the whole team receives the bonus. If the TM messes up, doesn’t smile or whatever the MS may not be happy with, the whole team loses bonus, and the TM will find themself in the office being told off, at times manipulated with fear management, threatened with a disciplinary and/or job loss… Even during bereavement, I was summoned to the office and my non-smiling was one part of a list of (small) things I was targeted with.

One of many such staff reviews, quote:

“Better salary than McDonalds or Costa as long as you keep your fake smile up … (A lot of people cry in the staff room especially in their entry period) … if you have seen the film “Compliance” then you know what type of person you will become if you stay there for longer.”

2015-09-29 Staff cry

Link

 

Emotional Labour Labor

Link

Quote from above article:

“… in The New Republic, Timothy Noah observes that the sandwich shop chain Pret A Manger aggressively monitors its employees’ displays of enthusiasm. If any worker at any particular store seems insufficiently pleased to see their customers, he and all of his coworkers could suffer the consequences. Pret CEO Clive Schlee even monitors whether his employees are making enough affectionate physical contact with each other.” Link

I can verify that. Being summoned to the office myself or consoling a crying team member in the staff room who just received a file note (now called “note of concern”), after coming from the office where the manager used fear management on them for not having smiled while serving the Mystery Shopper. The team member then was sent out from the office to the shop and demanded to smile. Clive Schlee himself sent me to the till when he visited a shop I worked at. He visited after I contacted him for help when HR kept sending me away when I was bullied by managers during bereavement. Clive visited me at that time as my case panicked him (fear of Tribunal cases). After he introduced himself at a quiet period between the morning and lunch rush, I was in tears as I felt relieved to finally get help (fooled at the time!). He saw about 3 customers queuing at the till and sent me back to the till while I was in tears! Full story in my interview at the bottom of this page.

Any person and customer who quickly complains that staff should look for another job if they can’t smile for service should get a reality check and stop being so calloused towards low-paid workers! I survived, I almost ended my life and confront Pret on Twitter. Guess why they don’t respond or block me! I spill the beans in my interview at the bottom of this page or the home page.

 

PAMSU Dismantle MS

Link

 

 

“I was served after 15 seconds …”

“Team members should smile at customers and may not work when ill …”

“Your smile is part of your uniform. You are expected to wear a smile like you wear your uniform!”

 

Ctrl & + to enlarge:

MS Mystery 15 seconds to Mars

4 out of 5 points even while being served in 15 seconds. Sorry dear “Misery” Shopper, that the team didn’t serve you in 1.5 seconds to get 100%.

 

MS Mystery Shopper VAT eat in take away

 

MS Mystery Shopper Team Member should smile cough

“Team members should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful enough to smile that day.”

1. Team Members are not paid the first 2 – 3 days, depending on age, when sick, EVEN if they have a sick note from day 1. This forces them to make constant decisions if to stay home and lose income, or if they are fit enough to work while ill.

2. After this comment I found myself in the office being told off by the manager. No question of “how are you”…

3. I couldn’t smile at times after I buried my brother and my manager again had no mercy. And when I smiled and the MS gave excellent comments, there was NO recognition from the managers.

4. Pret A Manger, stop this emotional abuse and exploitation for your millions.

 

2017 Mystery Shopper sick pay

Link

The £45 Mystery Shopper bonus she’s talking about is that she would have worked 45 hours that week. Each hour is £1 bonus, as Pret cuts the weekly bonus even when staff are sick for 1 day that week. And the rest £55 she means is the hours she lost for that 1 day. And Pret only responds to her Tweet because it’s public. In reality Pret has nothing and doesn’t care if staff are sick.

A recent Tweet to the CEO by a frustrated Team Member:

2019-06-05 TM bonus cut sick mystery shopper

Link

 

I worked while sick many times and served the Mystery Shopper, had to cough, received this below report and had a telling off in the office later from the manager:

06 Other MS cough

Quote:

“Team Members should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful enough to smile that day.”

I also didn’t feel cheerful to smile after I buried my brother, who died 5 weeks before we found out and they cremated him before finding us.

And I couldn’t smile while being bullied during bereavement from several managers under HR’s watchful eye, with CEO Clive Schlee later labelling me his “late night girl” because I became ill with late night emailing in trauma after work. (The full story in the interview at the bottom of this page).

 

 

MS Mystery Shopper Miserable

“I felt miserable when I walked in to begin with. I looked at the staff on the tills and they all looked very unhappy and not cheerful at all. To improve, the staff members could be smiling and interacting with each other to liven up the atmosphere.”

After this comment, the never-smiling, moody, shouting manager told the team in the kitchen after this MS report: “Your smile is part of your uniform. You are expected to wear a smile like you wear your uniform!”

 

MS Mystery Shopper Detail

Pret: “We aim to be attentive to each customer’s needs. Rate the engagement level of the whole shop team during your visit.”

MS: “There was a staff member who was replenishing stock and another tidying away after customers left promptly. Before sitting down at a table the member checked my table and chair to see if they were cleaned properly.”

 

04 MS

Pret: “We aim to serve our customers within 1 minute of joining the queue. Were you served in a reasonable time, bearing in mind how busy the shop was and the number of open tills?”
MS: “I was served in less than a minute.”

Pret: “We aim to serve our customers their hot drink within 1 minute of payment. Did you receive your hot drink order within a reasonable time, bearing in mind how busy the shop was?”
MS: “I was served my hot drink almost instantly.”

1. The “reasonable” time is unrealistic, staff get so pressured and used to work on autopilot that they ALWAYS rush and panic for every second they may lose to finish any job, especially customer service.

 

So, after you smiled for 8+ hours, maybe in the middle of serving the “Misery” Shopper, gave a free coffee and whatever acrobatic you did, the Mystery Shopper then in their OWN DISCRETION can reward a team member if they even go FURTHER than they already do… It’s like bending backwards, forwards, smiling left, right and center, kissing butt all day and the Mystery Shopper is still not happy:

 

Not Outstanding

 

If any team member, including leaders and managers would have been “outstanding” by giving a free coffee for example or making lots of conversation (kissing butt) that person can receive an extra £50, even if the bonus was lost. And if the score/points were perfect, that person can earn double, £100.

 

2018-07-04 Outstanding Card

Link

 

2018-01-23 Outstanding Card

Link The reason why she got the Outstanding Card and with it the extra £50, or £100 if the shop had perfect scores, is the white writing on the red background.

Note: She lost the bonus for the whole team at a time before, and even said she “redeemed” herself this time. She fluffed it up, and they all lost the bonus. Sad.

 

2018-01-25 OC

 

A Mystery Shopper tweet:

2017 A Mystery Shopper tweeted

Link

 

Customer Tweets:

2015 About Mystery Shopper

Link

 

2013 Mystery Shopper Group Incentive

Link

And the psychology of “group incentive” is actually peer pressure and what a recent reviewers called “blame culture” which I totally underline. I spend a lot of time building my team member UP when they messed up the Mystery Shopper after our manager put them DOWN, because putting down is counter productive.

 

2019-04-16 Mystery Shopper Blame Culture

Link

Or the “happy family” trap and the pressure on ONE person who loses the bonus for the whole team turning the team against that one person. Again, I had to many times step in-between the 1 person to protect them from the group and the bullying mentality Pret encourages.

2019-04-09 Mysterys Shopper Trap Happy Family

Link

 

The Mystery Shopper results count towards the biggest chunk of managers’ quarterly bonuses, therefore the Mystery Shopper requirements are the biggest in terms of pressure, a manipulating tool for fear management and mental strain.

 

 

2018-12-14 Customer recognizes forced friendliness happiness

 

 

PAMSU Dismantle MS

 

 

End MS

Link

 

2017-05-26 Pure Misery

»Everything is over priced and you are forced to act like a happy jack-ass or your pay is cut. This place is what hell must be like.«

Link

 

Lose Everything That Makes You Human2

 

2019-05-05 44 recommend Pret 52 recomm Clive

Glassdoor June 2019 figures

 

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The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints

 

2019-04-22 NEW on TWITTER

Link

 

A recent article on the alcohol issues of customer service employees highlights the mental strain of emotional labour.

 

UPDATE May 2019
TWO Pret staff have died.
More here >
Why is Pret not being Investigated?

 

 


 

I tell my story with Pret for the first time verbally in one setting in this interview on a podcast. Brief intro below.

 

 

Adam

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

We spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 

Also, undercover report by Amy Sharpe from the Sunday Mirror who went into Pret after reading my blog: Undercover Under Pressure and when the two customer deaths became public.

 


 

 

Emotional Labour Emotional Abuse

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. I also tell my story for the first time verbally in this >>> podcast interview based in California. Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret A Manger and “Broken Windows” Syndrome

 

This article is what I meant many times when I wrote that I am shocked but not surprised on how Pret dealt with two customer deaths, a third nearly fatal, several hospitalized and multiple ignored warnings of customers. Having worked at Pret and almost having lost my life as I was bullied during already traumatic bereavement, this only shows how non-caring Pret is. To the public, this is new, as Pret has its PR in place with an approachable CEO and smiles all around. Pret invests a lot in keeping the facade polished while behind the scenes is a very different story.

And as cracks appeared in the facade, more marketing, using former homeless people for PR, efficient Tweets and free items give-away, that is paid for by increasing the prices. There is no such thing as “free” in Pret. Someone has to pay for all the freebies, and it’s not Pret.

One clear realization also on other companies whose skeletons fall out of the closet, with Pret there certainly is a more in the closet, quote from article: “This isn’t just a matter of bad luck.”

 

Worthwhile article:

Pret a Manger and “broken windows” syndrome

 

Broken Window Syndrome

Photo: Choilocif

 


 

UPDATE March 2019 – The first time I share my story verbally in one go in this interview.

 

 

Adam

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

We spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote a recent article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Her Name is Emily

 

she worked in Pret A Manger as an Assistant Manager of the Kitchen (AMK).

She committed suicidal.

 

 

Everyday

 

I wait for a phone call

Everyday

I wait for a catastrophe

An email

 

I cleared my house

I paid my bills

I wait for death

 

©2019 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

 

 

Long List of Pret A Manger Staff Complaints (Updated Aug. 2019)

 

2019-06-30 44 staff 50 Clive

NOTE upfront:

Since the CEO retires with poor results on Glassdoor, most of below links have been changed in such a way, that when you click on them you come to the general Glassdoor page, but you have to register or sign in. Once you sign in, you won’t be re-directed to the particular Link of the review, but have to do the general search for Pret A Manger reviews.

Glassdoor has “disabled” every link I’ve posted here. 

So, the best thing to do, when on Glassdoor, register/log in, and on the front page for Pret reviews click on the right above the CEO, click by “Sort” on “Lowest Rating and this way you’ll see all the links I’ve posted here.

And many links don’t seem work at times, I post a slideshow here as well of some of the below review-links:

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Slideshow can be paused

For the first time I share my story verbally in one go in this interview.

Underneath the interview section are reviews/complaints from current and former Pret Staff.

You can still listen to the interview while scrolling below to the many staff complaints. Links to the reviews open in a new window or tab depending on what’s selected.

Full Interview:

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

The main subject being workplace bullying, we also spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general and what to look out for in an interview for a new job. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 

2019-04-22 NEW on TWITTER

Link

 

2011 I Hate Pret Fuck Pret

 

Las Vegas

Link – There are a lot of complaints from the U.S. Pret staff on discrimination from UK managers coming over to the States.

 

Glassdoor review 05.05.2019 from a Team Leader

2019-05-05 DON'T APPLY Team Leader

Link

 

Glassdoor again 08. June 2019 from a Barista in Oxford

2019-05-08 Worst place barista Oxford

Link

July 2019 Glassdoor percentage:
44% of staff (all positions incl. Shops staff, HQ staff, Management etc.) recommend working for Pret; 50% recommend the CEO. Occasionally these numbers rise again when suspiciously 5+ positive reviews in a row appear listing each position. But the truth will always surface:

2019-06-30 44 staff 50 Clive

 

I write extensively about Clive Schlee’s “legacy” on “Late Night Girl Articles“. For new readers Clive Schlee labelled me his “late night girl” which I explain in my interview (audio player) and I used this label to be a sore in his sight!

On 14. July 2019 Clive Schlee was still on Glassdoor as the CEO. But since I post these percentages on my blog and on Twitter, since 15. July Pano Christou who’s to take over as CEO in September 2019 appears already as the CEO:

2019-07-15 Pano Christou CEO

And on 22. July 2019 he starts on a “clean cut”:

2019-07-22 43 staff - 0 Pano

 

A customer complained on Twitter about how when it is very busy the manager is not helping on the shop floor but sitting in the office. I mention this in my interview as well.

2019-03-19 Response to customer complaint re manager

Link

The second Tweet is a response to the CEO’s reply to the above tweet, yet it’s not addressed to his Twitter account nor posted in the same feed as above. I wonder what that’s all about:

2019-03-19 Customer re managers

Link

 

Another customer

 

2019-03-22 Emma Customer observation

Link

 

2018-12-14 Customer recognizes forced friendliness happiness3

 

2018 Emotional Labour Labor Quota Smiles2

Link


 

If you want to skip this long intro, scroll down until the red writing, and below it click on any of the many staff complaints I linked from outside Employment Review websites, YouTube, Twitter etc. as well as what I survived in Pret.

 


 

Horrible Company Pret

 

2019-03-02 Team Leader Never Again

 

01. June 2019 “Exhausting work, slave labour”

2019-06-01 Sanish exhausting slave labour

Link

 

UPDATE May 2019
TWO Pret staff have died.
More here > Why is Pret not being Investigated?

 

2019-03-01 Paris horrible

 

2019-02-09 Response to Homeless House Tweet2

 

Italian: Exploitation, racism …

Rough translation: Not very professional company and very low paid, little social life. And too long shifts, bullying and racism was everyday routine

2018-11-21 Italian Exploitation Racism

 

2019-02-28 I hate work in Pret

 

A customer in Chicago commenting on a deceased Pret staff and Pret itself:

Chicago Pret horrible company to work for

Link

 

2017-05-26 Pure Misery

»Everything is over priced and you are forced to act like a happy jack-ass or your pay is cut. This place is what hell must be like.«

Link

 

A rare observation and acknowledgement from the outside of the forced happiness/friendliness of staff:

2018-12-14 Customer recognizes forced friendliness happiness

Link

 

PAMSU Dismantle MS

 

2018-05-09 PAMSU EndTheMysteryShopper

#EndTheMysteryShopper

 


 

When customers who are so impressed with Pret because they only see the outside, the facade through the PR[et] machine, they ask Pret about these complaints and then are too easily sweet-talked into believing that this is just an unfortunate exception. But the truth will always come to the surface, no matter how long it takes.

I have chosen to do this public because I suffered so much and almost lost my life. I do this publicly for my own protection.

I wasted close to 10 years of my life in Pret! It is my biggest regret.

One major reason, but not the only one why there are so many complaints: Bridgepoint Capital. With the new JAB takeover, it will get even worse unless Pret radically changes their approach to the work conditions, and a £1000 fix won’t do it in the long-run, it is just an incentive to lure new workers in and retain current staff.

In the end, when nothing worked to make me resign because my grief was in the way of Pret’s business and my suggestions to improve work conditions was an inconvenience. When nothing worked (bullying, threats, file notes…) Pret used a Development Manager from HQ who also is a Hypnotherapist and NLP Practitioner, both that can be very dangerous tools in manipulating people, and they used it well. This development manager supposedly lost her brother similarly to how I lost mine and that way they used her to get to me, stepping on her as well as my dignity.

On a side note, she is governed under this therapy body who have a commitment right on their front page that I have not seen on other therapy sites: “Our accredited Register status helps to ensure the safety and protection of the public.” I find this  odd, as if they have therapists who are not working for the safety and protection of the public. This Development Manager who is also a Hypnotherapist and NLP Practitioner certainly is not adhering to safety and protection.

I became suicidal and ill. I was tricked and trapped again and again by management and HR, and my ill emailing out of trauma, having started to drink, I was fired while my father was in intensive care just out of a coma. I declined 4 settlement offers not signing anything and survived to speak of the ordeal I went through. This is Pret “doing the right thing naturally” as their HR department, and Pret in general claims.

 

Right Thing Naturally

 

I want to “let” others speak as well, complaints from even recently on employment review websites, YouTube, Twitter and other sites in the long list below.

 

Complaints from current and former staff members and managers, you can “blindly” click on ANY link below at RANDOM and it will read the SAME in a nutshell, at different times/years, from different positions: Discrimination, horrible, biased and incapable management, overworked, not paid for overtime, favouritism shown to own country-men etc…. Pret has extremely good PR in place and is sweet-talking their way out of this or post their “good deeds” online to cover up what really goes on behind the scenes, when customers contact Pret regarding these Staff Complaints.

 


 

The first person ever to stand up publicly against Pret’s terrible work-conditions was Andrej Stopa. I am the second, and in time more people will stand up.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Link

 

In my own way to cope with this be it sarcastically or with humour to get away from the seriousness and pain, I take a complaint from below’s list and put them daily as “Quotes of the Day” on my blog and collect them HERE, to stress the point how toxic Pret’s work environment is, and how it is hurting people hidden behind the shiny PR(et) facade.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything, but there may be fake reviews! And also the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more profit, is poisoned throughout the company. And in time the truth will always come out. Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews. In my 10 years in Pret I worked with over a dozen managers, and only 2 were decent, fair and caring, not to mention hard working. The majority I worked with are immature, discriminating, bullying, insecure, complacent and oftentimes incapable due to lack of training.

True reviews will always continue be written on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

 

One quote from a former barista in Pret NYC mentions that every shop they have worked in, it is the same story re: bad management, favouritism etc. And it really is, also in London, UK: “I worked in 4 different shops and the song and dance was the same in each one.”

Another review also from NY: “Every manager I have worked with – I have worked with 6 – will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company …” And I can verify this even in London, and I have worked with more than a dozen managers! Only 2 of them were exceptional and good, but it is the sad exception even now in 2018 as my experience and the below reviews show.

On the subject of missing pay and overtime not being paid as I have experienced as well in 10 years countless times that I had to chase missing pay from managers. This was draining and a job in itself.

Pret staff in the UK and elsewhere should do the same as Pret staff in the USA have done, go to court to reclaim missing pay: Pret A Manger settles overtime wage claims of 4000 employees!

You can click on ANY of the below reviews and read the same in a nutshell: bullying, discriminating management, over worked, missing pay, discrimination etc.

 

I did not correct any mistakes in the below reviews to keep it in their own words.


Start of the long list
of staff complaints / review

 

Get ready to lick so many a***es to advance
“Dear Lord, protect me from ever need to work for Pret a Manger ever again. Amen.
For this company you are numbers, robots, machines, you are no humans.”


horrible managementmanagement is disrespectful, they fire people when they are having rough times in life even if they talk to a manager about it , i was penalized for calling out for a funeral.


Go back to the UK, PretI have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience


Horrible place they shout at you all the time for any little mistake. … push you to be more and more quickly treat you like a robot not a human being … Dumb and bossy staff members….” Review from 27. June 2018


July 2019

Barista – “Not good – I always stay longer without pay. Change managers, treat your workers with respect! Pay more!

Team Member – “Stressful and unsocial – stressful, poor management, rude and unempathetic”

Team Member – “Very bad experience – Advice to Management: You don’t listen to us! Nothing more to say! Bad experience and company!!

Team Leader – “depressing workplace – quick money but depressing work place stop shouting

Team Member, London – “horrible company!
Pros: nothing at all, low pay for slave work
Cons: horrible manager and leaders. lies and discrimination. horrible company!
Advice to Management: get new managers”

 

Team Member, Gatwick, UK – “Awful, vile kitchen staff – Constant bullying and harassment by the Team Leaders and staff. Low pay Disregard for employee’s wage payments Unhelpful managers

Hot Chef, London – “Toxic, Stressful, chronically understaffed … baking over 200 pastries. Most of staff members are required to work over 45 hours a week. Staff members are being denied holidays booked with several months of notice.”

Team Member, London – “Aweful! Terrible work experience. Stressful and demanding for minimum pay. Not worth.

Barista, London – “Micromanaged slave work I expected slave work to be in the past but at Pret A Manger you are treated like dirt!!!”

Team Member, London – “I don’t recomment working for pret.”

Team Member, Manhattan NY – “Apply to this job if you want to work for a role and not get paid for that roleas a team member I was made to hot chef, be a team member trainer, and an A team member, and was only being paid minimum wage whereas those key roles get paid more money.

Barista, UK – “waste of time – very busy coffee shop, no work/life balance, staff calling sick every day so every day was short in staff, no pay for doing extra hours,unexperience and unprofesional managment

Team Member (TM) London – “abusive leaders and low pay for hard work”

Team Leader, Massachusetts, USA “don’t bother – Its a mess management is horrible and the higher ups are worst. all they care about is saving themselves from trouble and will throw anyone under the bus for their benefit

Team Member, New York – “Bad management, Always being “hounded”.”



May / June 2019

Team Member, New York – “supervisors dont care about you low pay for a lot of work

Kitchen Manager, New York – “Too much pressure Disorganize operations Asking for too much comparing to competitors

Barista, Stansted UK – “All the good management keep leaving

Team Leader, London – “too Stressful, too high standards”

Barista, Paris, France – “They accept anybody and pay the minimum possible in each role.”

Team Member Trainer (TMT) New York – “They don’t give you raises when its time. Inconsiderate and care more about gossip than why their stores are failing.

Pret A Manger bad place to work – “Biased management favouritism discrimination racist

Robotic, Repetitive, Stressful – “robotic work everyday same work. no time to learn and my leaders are horribel”

Barista, Philadelphia, PA – “A lot of drama and favoritism.”

Don’t work at Pret, slavery in 2019 – “They promise pay rise and promotion just to keep you slaving for hours and you have to remind manager to pay you the right amount of hours you work

Nightshift, St. Pancrass, LondonToxic environment – Unprofessional superiors that scream a lot and treat you like slaves; Managenent not present during the nightshifts; Training programme not delivered appropiately. Stop treating your staff like slaves and give them a proper training

Barista, Gatwick – “Stressful – Early hours To busy Stressful Hard to handle

11. June 2019 “Nightmare – If you want to feel like a slave, work here. All management who will not accept you if you aren’t one of them…All phonies with fake smiles. They look down on the workers with spite. This company is everything that is wrong with the world.”

11. June 2019First world slavery!! – There aren’t any positives the negatives are too many…You don’t need to leave the first world to experience slavery. Pret is a extremely harsh and rude place.”

09. June 2019 NY Barista: “Poor Management and FavoritismI had basically no work life balance for the almost two years I worked there just to have someone who was only there a few months get promoted to leader because she was friends with management.

08. June 2019 Barista, Oxford: “Worst place in my life
Cons: All! Everything is bad! Slave job! Bad managers who put always the blame on you… Learn to be more kind with the workers!

05. June 2019 Team Leader: “DON’T APPLYYou meet great coworkers that get you through the dayYou have disgusting managers that only worry about themselves and their pockets. Never threaten an employee. Be honest and upfront….”

05. June 2019 NY: “Nice people, tedious work – You are doing the job of three different positions because they are low on staff.
Pros: Money
Cons: Everything else

01. June 2019: “Just Ugh
Pros: Free food, that’s really it. Not much more
Cons: Everything else. You get worked like a slave for pennies – treat it like a VERY temporary job to put cash in your pocket”

01. June 2019 Spanish: “Exhausting work, Slave labour”

Rough Translation:
“Working in the kitchen is like slavery, they force you to make sandwiches in very little time under pressure, the supervisor/leader is always “screwing” up. When you finished your job you have to stay longer for free. It’s physically and emotionally draining/exhausting. You sweat for 8.65€ (£? as this reviewer is in Edingburgh and Pret’s wage is £8.65). Stop crushing people.
Pros: Free food and coffee
Cons: Slave Labour”


 

28. May 2019massive pressure on kitchen leaders, early hours, stressful environment”

28. May 2019Favoritism everywhere, all the hardworking people continuously got in trouble for the lack of job the favorites did.

27. May 2019Robots welcome, humans go work somewhere else!!

2019-05-27 Robots welcome depression

 

27. May 2019 General Manager (GM): “Pret is great place to work if you want to make some money – on management level. However pressure is so high you can’t rest when you’re off or even on holiday

27. May 2019 “Work politics, blame games, pressure to deliver highly set targets”

23. May 2019 “Not good – Bad manager and team leader is lazy in the office long hours little wage Not a good company to work for

23. May 2019I did not like working in Pret. My team leader is aggressive, I could not finish my bench in time.
Pros: going home at end of shift
Cons: horrible place

23. May 2019 Hot Chef: “Thank you, NEXT! Training for me and others mostly happens at home when we are not getting paid. There is no appreciation for those who actually are acting as team members because one tiny mistake and you’re on the chopping block… being made to feel like I don’t matter, daily new rules and expectations

22. May 2019 “Most Managers are super bad – Get more involved within the shop instead of sitting in the office. Learn to make better rotas.”

22. May 2019Do not work here – Management are rude and unreliable. Listen to ALL EMPLOYEES!”

21. May 2019 “-terrible managment -early start at 5:00am -long hours –rotas never ready can’t plan week -GM is stressing us all time -low pay -fake smiling even when feeling down -mistery shopper unfair -too much stress -no team work -manager stress and not available”

20. May 2019A lot of the raises that were given have been taken away. Not enough front of house workers

13. May 2019the mystery shopper pressure is too much – every little detail is a problem your hard work is lost by the smallest mistake.

13. May 2019very neurotic environmenteveryone is so afraid of little mistakes – management manipulate in fear and are always stressing us. very stressful not worth the pay.
Advise to management: get some psychological help – your leaders are neurotic – what do you do to them?

12. May 2019Don’t work at Pret, not recommended! – Huge stress and constant lack of staff. Very bad management. Terrible workplace. No point in giving advise, they don’t care.”

12. May 2019Pret A Manger is like the military and a cult!! If you work at Pret you go between brainwash and abuse. You get told nice things and given a few perks but for the peanuts you have to work like an animal

09. May 2019 NY: “robotic work that eats away at your soul one day at a time. The turnover rate was ridiculously high, and for good reason.”

07. May 2019 “Scrap the bonus and pay us the £1. We work reallly hard.”

04. May 2019Stress, discrimination, mental health problemsDo not work there, HR cannot be trusted. Worst place ever. Pret has gotten much worse over the years, cut benefits, even less staff as before. Terrible place.

02. May 2019 Barista: “Pret soldiersYou’re not a human in their eyes, more like a slave. The management rubbish, they doesn’t care for you. no opportunity, no life.
Pros: Non
Cons: everything

01. May 2019 “Most staff english is not there first language, so this is often confussing – To speak english and not shout



April 2019 …

If you want to know what depression is work at Pret a Manger.”

30. Apr. 2019  “False promises and chaos

30. Apr. 2019Dishonest and incapible managers, long hours, stress, noise, low pay, no room to grow and learn”

27. Apr. 2019Constantly understaffed – No one listens to staff members,your advertising ,that you care for people,but it’s often complete opposite-discrimination,abuse no equal rights,constant favorism,most of times managers are in their positions ,because of licking their way up ,not because of hard work or honesty.”

25. Apr. 2019Dishonest company

24. Apr. 2019Bad environment

22. Apr. 2019I don’t recommend Pret – What is your training for managers?? Why are many so careless and some so rude and bullying?? What is your problem???”

16. Apr. 2019Toxic work environment – very poor management, long hours, fake smiles, too high expectations … stop be racist

13. Apr. 2019bad place to work don’t go there – we give you lot of advise already you don’t listen. it’s only about profit and cutting corners to do all the jobs. not worth”

01. Apr. 2019Treated like a slave Rude to new staff Over working So much pressure”

07. Mar. 2019Modern slavery
Pros: it does not have anything good
Cons: modern slavery and bad manager

ToughBe careful not to fall in the trap of the happy family: it’s a brainwashing strategy to make you forget you’re just the piece of an engine to them.

man-320273__340

 

Getting harder to stay here – In the last 6 months everything has gone downhill, many new standards which make it difficult to focus on customer service and turns us into robots.

factory work with lot of pain – Advice to Management: why are you so mean and don’t care for team?”

Poor Management – If management sucks you’ll be overworked,treated unfairly,lose of standards due to negligence”

Don’t work for Pret – Discrimiation from managers – bad HR experience

not good culture, not clean

Wouldn’t recommend this job to anyone. – Too much work for too little pay – Rude and inconsiderate managers”

Always lacking team members, poorly managed”

Harrassment, emotional abuse, exploitation of young people – Bad management, non ethical HR, slavistic management of your time at work

Terrible workplace, very uncomfortable atmosphere, lazy managers”

Toxic environmentyou are just a number, everyone is pushing you like a slave

painful jobpret a manger is painful job. feel like a slave. no time for breath. depress. bad paid. anxiety bad boss.

 

cyborg-2765349__340

 

Not good for young peoplePhysically, emotionally and spiritually draining.

Never againPrêt a Manger is an appealing company from the outside, but once you get in you realise how rotten the sistem is.

Painful jobpret a manger is painful job. feel like a slave. no time for breath. depress. bad paid. anxiety bad boss. work so fast. loud and shouts. tired. lot of pain

Temporary job to get on your feet – Working for 8 months was easy at first then became very stressful and I couldn’t wait to leave that job. Managers lack management and pushes it off for employees to handle. They sit in the office all day. Play favoritism

Don’t even bother – The baristas for some reason act like management and hurl abuse at you. Horrible People

Worst company, dishonest, discrimination, lying to young people”

Would give 0 stars if I couldMost of the managers are also passive aggressive and just generally neurotic and stressed and have a go at you for every small detail.

NY: “This isn’t the workplace to get to comfortable – Pros: Free lunch traveled frequently benefits and pay – Cons: Most of it’s corporate staff and managers

Treated like a slave – Rude to new staff”

Team Leader: “A lot of favouritism, if you don’t lick butts it’s complicated to develop your career there, unless you don’t mind to work there for ages to become Assistant Manager.”

Exploitation!!! – there is never enough team members we have to work double and pick up the mess manager leaves behind.

Not enough staff on purpose – Pret always has low staff. every shop I go has not enough people. Manager is happy when they got big bonus but they got it by team members woking extra hard”

Tried for a week not goodOn my first day a guy got fired he was very upset in the staff room.

Didn’t stay long – I spend a few days but it’s not for me. Manager didnt like me. Very hard job. Dont believe the hype.”

Horrendous Place to Be – Hiring process is robust and Engaging. Sadly its terrible beyond this. Demotivating Team Leads.Grossly biased unless you are from their country/background. Floor was supposed to be cleaned with a Blue Role,By Hand.

Sugar-coated SlaveryThe worst company I’ve ever worked for. Dishonest. Exploitative. Discriminatory. The HR depertament is a joke and the general managers or operation managers are either highly psychopathic or incompetent.

Don’t care about where you are travelling from or change hours – Be more considerate we are not robots”

Very poorly run U.S. Company.”

USA “Treated like trashEmployees were treated like trash -Advice to Management: Treat employees better”

Nightmare!!too loud, too fast, too stressful, manager is shouting, not many team members, worked more then 50 hours all the time… The emotional labour of having to always smile and be super friendly is exhausting and also ridiculous. We are retail workers not customer’s friends.

Brexit saved me!!! Leaving London – …get training how to treat people nice and fair. terrible bossy attitude.”

Managers expect you to work like a robot and never get tired or worn out. Customers would get away with shouting at us and being abusive for no reason and the managers would just apologise and offer them some free food to avoid getting a complaint.”

Floor Leaderextreme pressure for minimal pay -company constantly changing rules and adding standards”

Team LeaderRasism, discrimination ,team leader favorism ,screaming at you on daily basis high expectations people working for 2-3 people”

Modern Slavery – Pros: it does not have anything good -Cons: modern slavery and bad manager”

“Finally found another job and resigned! Do some anger management classes and stop treating your team like slaves!

Team Leader: “Never again – very poor screening system when choosing management, lots of hr issue unsolved … reconsider the Happy Team, Happy Customer scenario and solve the hr issues from headoffice

Not for britishI felt like an outsider in my own country. Train your managers! They look unhappy and stressed. I kept a low key to not become a target and just left.”

Paris: Charge de travail horrible.Entreprise a fuir absolument, des rushs épouvantables parfois 7 jours de travails consécutifs sans repos.

Never left a job so fastI worked only a few week in Pret but fell used and stressed out. Expectations is high but no help from manager. Don’t recommend work there. Not helpful manager, stessful, not enough help, small team but lot of work

If I could give zero stars I wouldPret does not deserve even 1 star. I regret having worked there. Pret looks good from the front but once you work thete it’s a lot of stress and dushonest managers

Barista: “You can do betterI was stressed out nearly everyday. The manager was very unprofessional and disrespectful. All she cares about was the money and working hard. But the pay didn’t match up with the amount of work. You’re required to do so much and know so much yet no one is taught the correct way. It just began to get too crazy for me. Drama, poor management skills and attitudes everyday.
Toxic work environment

to much stress for little paybad managers in most shop I worked, dirty work kitchen don’t wash hands, no real training, blamed for everything, no support, bad paid

NoThe place was always dirty. People wouldn’t take the job seriously. Everyday people would call out. I wouldn’t recommend working at this company. Avoid.

Italian: Exploitation, racism:Sfruttamentoazienda poco seria e stipendi molto bassi, poca vita sociale e turni troppo lunghi, bullismo e razzismo erano all’ordine del giorno

Barista: “Horrible managementmanagement is disrespectful, they fire people when they are having rough times in life even if they talk to a manager about it , i was penalized for calling out for a funeral.(Note from me, this one is close to my heart as I was bullied during bereavement under HR and CEO’s knowledge and cover-up).

Intense and stressful environmentThe coworkers are very demanding and rude. The managers don’t fix issues with coworkers properly which causes a hostile work environment.

Barista AND Hot Chef: “HorriblePret A Manger is honestly a very unprofessional work environment. I’ve met great people at the job but the job itself is very stressful and not worth the pay. Cons: Horrible management, pay, hours

I hate work in Pret A MangerTreat all fair and don’t push so much. Boring job, learn nothing but have to work so fast. I hate working there!!!!”

Wouldn’t recommendThere are lot of slogans and promises of awards but when you do well there is no award. Manager is stressed and hectic no time to learn and make mistakes. ”

Discrimination and favouritism If you can play games Pret is perfect. Hard work doesn’t count but only when you push teams hard for bonus and not train them. ”

Unfriendly environment people were too mean”

Management don’t always train new members or keep up with experienced members”

Don’t work for Pret when you sickI have disability from doctor but manager don’t believe me. they push hard no matter when you sick or not.

General Manager review, London:
Not the best place to workNot much support to the management from the Operations Team. Had to work there at least 12 hours, as there was no other manager in the store, due to some HR issue, and hadn’t received the bonus, due to lack of staff which influenced my Family tree…
was left with quite a lot of food waste, instead of having an ability to increase sales.
As well, there was no charity collection, as they always use in their marketing

As much as they “Like to promote internally” you are still just a pawn for them.”

It’s all gone downhill…”

“Other locations were filthy. Seriously… I worked at a relatively new location with staff that enjoyed themselves… but I was sent to a couple other locations at times if they needed help and ooooh was it a different story. There were some seriously gross violations, health and cleanliness wise, as well as duty and customer service wise.
Listen to employees if we say there is something wrong going on… there definitely is.”

Head Office: “Great brand poor management – Poor management resulting in poor decisions. Office culture is working really really long hours. No work life balance whatsoever and constant office politics.”

Bad experience – don’t be racist

Neutral – There is too much tedious work.”

Employees made the place hell to work

They don’t pay leaders enough money. They transfer you from store to store if the gm don’t like you

Manager: “Standards have dropped in recent years, growing animosity between team members and even their managers, training new employees is very sporadic and not everyone is trained properly, management standards have also lowered, if you’re a manager, good luck trying to have a life. You guys really need to start training people by following a system, not however and whenever you feel like it. ”

Ehh not worth it at all – Unprofessional staff, youre not even trained properly they just throw you in there and if youre lucky someone who isnt BRAND NEW (btw literally had someone that got hired 4 days before me showing me the ropes) will notice you dont know what youre doing and assist you…not enough breaks…I do not recommend!”

If you are a team member you are a cleanerCons: management, shifts, salary, conditions, timetable”

“Very busy, mentally and physically exhausting – Care more about your employees.”

Greedy Company – Long hours, very repetitive tasks, Bad management”

Too stressing for no reason – Rude management – Too many rules”


 

February 2019 on Facebook regarding the new house for the homeless (marketing):

#68 Pret A Money Hungry Regarding doing charity for the homeless: “The help they do is just for public to bring more customers in. Behind is chaos.

#69 Pret Abuse of Team MembersTeam members are abused by work in terms of quantity of work and responsibilities”

Pret does not deserve even 1 star. I regret having worked there.

need to hire different managers, ones that respect staff. the ones there now, shout at staff, don’t understands there circumstances or disabilities


Review on YouTube towards the bottom beginning of July 2018 from RPQ who now changed the name to Branzinotito, quote:
“I used to work for Pret. What a truly brutal nightmare is was. Horrible company.”

YT_JamesHoffmann_Reply2

Same comment, new name:

2018-07-24 RPQ now Branzinotito comment on James Hoffmann video

 

I am an ex GM. I walked out last year as I couldn’t take the way we had to treat TMs to achieve ever increasing demands for profit and efficiencies.” (Full review in the picture below.)

The “certain venture capitalist firm” this Ex-GM is talking about is Bridgepoint who set the immense target since the 2008 purchase of increasing shops by 15% per year and were set to make a seven times return on their investment in 2018. It is “deal hungry” JAB’s turn now to take the baton from Bridgepoint and squeeze even further the life out of staff. Good luck Pret employees!

2012-07-23 Ex GM


Terrible experience one of the worst jobs I’ve ever had … lots of stress … under payed … long hours/ short brakes … terrible management … really unflexible schedule.”


My initial comments to James Hoffmann’s video and his response, which are still not released but only visible when I am logged in to my YT account. I wrote an Open Letter to James Hoffmann because my comments weren’t visible, otherwise I wouldn’t have written one. He still hasn’t responded and just briefly recognized it via Twitter, as I have a hunch that he might have contacted or has been contacted by Pret who may have sweet-talked their way out of this again, as “PR”et is very efficient for the outside facade:

YT_JamesHoffmann_Reply1a

 

 

Unfairly dismissed Worker was unfairly dismissed, became homeless, lost his relationship, slept in his car for a few weeks. 

Unfairly dismissed Flawed HR Hearings and Appeal’s Hearings.

Dismissed for starting a Union.


 

A review regarding Pret’s Head Office from a former IT ANALYST!

Quote: “Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes good PR. Genuinely fake and dishonest company.”

 

2018-07-06 Head Office PR

 


 

A review from a former Purchasing Director in Pret NYC.

One of the oddest work experiences. Worked their during a transition period – so company going in one direction and then the opposite.

2017-02-28 NYC ODD A Manger

 

 

Quote Pret #20 Terrible Company

Quote: “Every manager I have worked with – I have worked with 6 – will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company…”

This, dear New York Employee, is because like you already mentioned that there is no training in leadership and employee relations. I have had over a dozen managers, and even more managers I’ve worked with when I helped out in other branches for a few days. In my 10 years in Pret there were only 2 of them that had people and leadership skills, one of which is this wonderful person, who’s also proven that a manager can be nice, hard working and still be really successful, as she was often at the top (#1, 2 etc.) out of all the shops.
Also, Pret pays a little more than the competition and gives incentives, more holiday, bits and pieces here and there, because if they won’t give more they would have no one wanting to work in Pret as Pret is just way too stressful and hard work. To me, the hard work was not so much the issue, the issue was the UNNECESSARY bullshit = bullying and discrimination. And for Pret to dare bully me while I was going through extreme trauma with the loss of my brother and all the tricks and traps I could not clearly see until later, you bet I will speak about this openly no matter what they come up with next.

 

James Ashword video comment by Hailey Hyein Lee

From YouTube ca. February 2018

 

Perat A Manger London video comment by Budai Andrea

— and —

Perat A Manger London video comment by justineyouloulou

— and —

Perat A Manger London video comment by Logic 2000

From YouTube 2008 this was before Pret became increasingly and intensely bullying But it has always been difficult, but since the 2008 Bridgepoint takeover, it became more systemic bullying as Pret was tasked and pressured to open more and more shops fast on almost every corner in London at least. I won’t point out who, but in the video is one person I later worked with, who became a GM later (I worked with them when they were AM) and is one of the rare people/GMs being good to their TMs.


The idea of proper training is also rediculousMost people are taken in under promises (including being a front of house or kitchen person but then dumped where they are needed and not where they were promised) but find that often by day 2 or 3 are thrown on a bench on their own in the kitchen and nagged at due to not being fast enough and expected to reach TM* productivity levels within the first few weeks with hardly any proper training.”

Throughout all my time in Pret I have mentioned the lack of training again and again and again and did my utmost best to train my teams even though many of my managers tried to stop me because I was investing time in my teams, but managers wanted me and teams to just be busy on the tills and in the kitchen… Training hardly exists in Pret. Development Managers are just doing their 9-5, Mon – Fri job, not being bothered if what they train is even implemented in the shops! There is a huge chasm between HQ and shops, no matter how much “PR”et is trying to convince otherwise!


“I’ve learned a Lot!…” “Cons: In Spite of the wonderful Pros of this company, Your subjected to emotional blackmail and serious labor issues with Most shops being run by Unprofessional and Bias Managerial staff backed by a corrupted HR Dept. Advice to Management: The Core Values you instill in your Employees are Virtuous , And is the the secret to your success!…..On the Contrary, I strongly suggest a Labor Union! so employees that are treated unfair have a platform for their voice to be heard without resentment or the sinuous backlash from your Inadequate Managerial staff & Flout HR Dept.!!!! who support them.”


If you want to work in a happy enviroment without being bullied then whatever you do DON’T work for PretBeing made to feel incompetent. Worked into the ground without empathy. Managers treat staff like idiots. The image of the happy enviroment is a joke. It would be good for the BBC or Dispatches to go under cover and work in a shop for a week to show the world what really goes on behind the scenes.”


“fire the HR staff”

and replace them with more educating indiviuals and ones that dont discriminate … Nothing but aggravation and a discriminating HR” <– (This review is as recent as 12. June 2018! I have my own extensive experience with the Pret HR dept. as the Head of HR said that I “Exhausted the HR department”. Sorry about that @ Head of HR, but as a Tribunal Judge already ruled that your hearings are “fundamentally flawed” I can more than verify this after raising grievance after grievance that were NOT conducted fairly and impartially).


 

First review 4 months before this review underneath. 

“Interesting comments. My husband now works for pret and is being treated so badly by his area manager. I am astounded that they can get away with it. It seemed like such a nice place to work but it’s like some kind of sect… ”

My response: they get away with it because it is systemic and they are trained to treat staff like this, for more and more profit.

— 4 months later: —

“Further to my previous comment [scrolling up above this review] about my husband having problems with his area manager. They stitched him up good and proper and fired him…this was done in such a way that they found a couple of things to hang him on which wouldn’t normally result in him being sacked. They clearly did all of this because he was going to put in a grievance against his area manager for bullying (he was talked out of this and thought it had all smoothed over) and then wham! The company disgusts me – how they could treat an employee with a wife and 2 small children like that I don’t know. The management of this company are pure evil.”

Response to above review:

“Regarding the area manager, yeah they just sit on their fat bums all day, and email on their phones or look at stupid graphs. End of the day its about increasing sales, meeting targets and reducing labour. They will always cover there own backs first, to watch there bonuses, and not care about the workers.

Alot of managers i have met, are complete arrogant snobs, that know nothing about even running a store, yet alone trying to explain things to you, they sit on there high throne, and blah blah blah things.”

 

pexels-photo-262218

 

“Please get the bullies outForced to work without pay, … bullying tactics used by Heads, unfair salaries, descrimination


“I want to be as loud as possible here – PRET DOESN’T CARE!” … “I just feel very strongly that the general public view of this company is very far off from the truth, and I believe in using my voice.


Pret doesn’t care about workers. The most important is business, profits. That’s why they cut working hours and made you work harder.”


“Hellhole … you treat people like they’re useless and worthlessget down from that high horse you’re on”


“Poor … Lack of defined management, finger-pointing, politics and poor organisation.”

Poorly trained management Too much dependency on skillful employees.”

“Squandered opportunities” “Poor management, broken promises, stressful work environment.”

“”rude behaviour at the workplace (kitchen manager shouting at everybody)”

“Pure Misery … kitchen staff is treated like slavesThe upper management is a bunch of heartless

“Overworked and Aweful Managers everyone complains how much they hate this job”

“If you want to follow the company standards, you need to have enough labor. Do not kill your employees.”

“Workers are slave Very bad management. They treat you like a slave. You have zero value for them. They don’t recognize your effort

extremely rude co workers, unprofessional management, not properly trained however expected to know what you’re doing and smile while doing it.

Would not recommend … Managers do not care about they team. Never get 2 days off in a row. Practice favoritism”

“Hell job for minimum salary.”

Bad management who talk to staff rudely, and yet don’t do their jobs properly

“even when you are having a bad day you must smile” Not just on a bad day, even during traumatic bereavement!

do not give power to irresponsible people

“Stressful and dominating … Supervisors/Team Leaders treat you like a slave”

“It’s a trap” “listen to your employees. Say something nice from time to time. Don’t insult them!

“Head Office” “People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.

“Manager- horrible upper management, unrealistic goals, promotions based on politics.”Favoritism with managementNo integrityA lot of show and dance for support center and president/ceo.

“The brainwash is real”The coffee calling system is broken. During busy times it is nearly impossible to keep up with the orders without hating everyone around you. managers/team leaders are not properly trained when it comes to simple communication. Especially towards female staff members. A lot of people cry in the staff room especially in their entry period. Advice to Management: Get some proper training regarding real people skills.” (Absolutely true!)

“Bad jobs for sometimes good people” “Advice to Management: Good luck with Brexit!” … (Well, that’s why this is happening: Pret is giving £1000 to each employee now)

“… Team Leader … Every shop has less people than required as this affects shops profitability” True about the Mystery Shopper! But even if you do well with the Misery Shopper (yes MISERY Shopper!) as I did again and again for years, I never gotten rewarded other than the usual bonus, even during bereavement doing really well, no mention. But the moment a few points are lost, hell breaks loose!

“Managementhas no clue how to manage people

“Very demanding … Nothing you do there is appreciated “… Horrible atmosphere and you feel too much pressure all the time. Advice to Management: Please treat employees as humans not as robots! It seems like you enjoy making people unhappy.

“Not kitchen, food factory” “Not everybody has to be a leader who works long enough for Pret and shouts loud enough. Management should assess the personality, the leadership skills and the interpersonal skills before making someone a leader.” 

“Horrible training, too many lies” “Training sucks, people are treated like crap. Upper management do not care about you, will never recommend this company. Bottom line as a British company they treat employees as machines, they don’t care about how they feel, expect too much for too little. Horrible environment. Advice to Management: Treat people with respect and appreciate their hard work. Stop using your British mentality when it comes to deal with people. You’re people are horrible at this.

 

Robot sad crop

 

“Toxic, low class, unprofessional culture … upper management and hr are fully aware of but ignore. … Terrible management training program” really unprofessional and have very low management skills.

“Advice to Management: Treat people like human beings“”

“Worst place..” “Advice to Management: Absolutely less stress and please cut the roles because looks to work like slaves. Terrible experience.”

“Worst first day experience” “Pros: Nothing at all….. Not even a 0.0005 star. …Lies about family team vibes… They don’t recruit you for your work ethic…”

“Slavery hasn’t been abolished!”

“Most of the managers are really difficult, they forgot where they come from”, please treat the people as human beings, We know the profit and your career are important but you don’t have to be rude.”

“Worst company to work for”managers are always working with fear … Advice to Management: Get back to basic, care about the team and always listen to the little people, also be open and get rid of some top management who are so corrupt.” (And I thought I was tough with my critique!)

Very hard work … No support and respect from Manager

“The worst job I’ve had in London” “the good payment is not enough for getting worse my health (my back and my heart). l am with anxiety all the time, working in a tiny kitchen in a HORRIBLE atmosphere!!” (Yes, I was bullied during bereavement and tricked and trapped via HR, high five!)

I have asked for several transfers to other shops due to management. Either a manager was extremely “lazy”, un-supportive, but gave the team a hard time when things didn’t go well, or another manager was like a tyrant, constantly threatening the team & individuals with & giving file notes for the smallest things. Ops Managers either aren’t aware of it, mostly being concerned with mystery shopper results for their own bonuses or not bothering about how the team is “motivated”.”

 

“You are of course right, hiring happy people is only a part of the solution. If an employee is unhappy, and its affecting their work, ask them what’s up (gently).”

My response: I lost my brother and in my bereavement was NOT asked “gently” what’s up, I was bullied, targeted, tricked and trapped by Pret’s HR dept. to get me out and ultimately fired while my father was in intensive care, just out of a coma. So, here I am again having survived to tell my story as “gently” as possible collecting all these reviews from other sites.

 

pexels-photo-278303

 

Pret A M*ffin “…team member are over worked and managers are always working with fear … listen to the little people, also be open and get rid of some top management who are so corrupt

Pret A Robot “People are treated inhuman way in terms of sickness and work load. Employees are being treated more like robots than human beings

Pret A JokeYou have a limited time to do your job everyday but this time limit is a joke. they give me the next rota just the day before the week starts.

Pret A Nothingdidn’t learn nothing as i have things to give to that shop as i came with lots of experience and skills.

Red A Manager “their [managers] personality only is good for business, but not for the people that work under.”

Pret A Unhappy If an employee is unhappy, and its affecting their work, ask them what’s up (gently)”

Trap A Manger “It’s a trap! … Huge stress. Never stops.Shouting all around. … Say something nice from time to time. Don’t insult them!

Pret A Unpaid “Very unfair company”

Pret A ScreamOne of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were having fun and smile at all times.

Pret A Managerthe staff are great the guys who do the real work. The management suck

Pret A No RespetarLos managers son penosos“, “un horror!!” “desastrosa” and “todo… no tiempo libre, no respeto..”

“When the job takes over your life”

“Too much pressure and managers with poor interpersonal skills. … Advise to Management: Respect your team…”

“Brainwashed sandwich making”

“Fun but stressful, not worht it”

“… hot chef…” (Hot Chef in Pret shops is the hardest job!)

“Too Much Pressure”

“Really working at Pret” (“Advice to Management: quit”)

“Team Leader”

“Sometimes long shifts due to lack of people. Advise to management: take care of workers.”

“too much work. Poor leadership

“Minimum Salary for everyday smiling”

My response: Yes, even smiling while going through trauma, dare you not smile when you just lost a loved one!

 

emoji-happy-thumbs-upSIDE Down

 

“Good but not perfect”management should do their jobs

“Never ever!” I hate all manager…”

NOTE: I don’t agree with the racism here! But the trend of complaints about management and leadership should be clear.

“Hot Chef Advice to Management: Be human. It’s not your own business.”

My response: That’s what I said once to a line manager who told us leaders that if we don’t like it in “his” shop to f*** off, I replied that he is also only employed by Pret, he does not own “his” shop!

“Brain wash, Control, Never stop…” “Cons: Aggressive and mortify management, brainwashing, mobbing, after working hours NON PAID, if you don’t finish YOUR DUTIES you stay after the working hours non paid… Advice to Management: Respect people that work hard! Don’t exploit them!”

“Assistant Manager Respect yourself don’t let managers to overload you.”

My response: easily said when they immediately threaten with Note of Concerns, disciplinary and job security!

“…also has a motto: FIFO or Fit In or Fu*k Off. I always got the impression that Pret was actually a free-thinking company…but perhaps they are becoming too large too and need to do the conforming thing.

 

silhouette-2480321__340

 

“high rated company”

“Pret A Manger Reality”

“Good jobs for good people” (“Look after your people and figures will look after themselves.”) Amen!!

“Will be leaving soon”

“Overworked environment”

“Not much training” True! I had to train myself most of the time.

“It was fine” “… lots of micromanaging”

“Favouratism”

“Barista” another

“Team Member”

“Cliquey environment…”

“Good jobs for idiots”

“Bad experience” “Treat your employees with respect. Be polite .”

“TMT”

“Not for British”

“Cool”

“Not for me” “Advise to Management: Don’t be so brainwashed and scared.”

“Not the best place to work”

“Good jobs for part time” “lazy managers high demanding ops”

“Overworked, High expectations, No recognition” “Manager at my shop treated everyone really poorly. Expect you to stay longer to complete your job for free when not enough time is given. Constantly missing hours from extra shifts taken. Have to ask every week to see if they have repaid those hours and in some cases takes months to chase back.”

“I regret working there (don’t go)” “Team Leader who was working with me during the weekends (I was a part timer) was very rude to me , calling me stupid etc. … And I also ”love” how the company itself tries so hard to create this friendly enviroment for the employers by putting these sweet posters around etc. etc. when in reality it is very miserable and stressfull place to work for ! … People working in your company are not robots with smiles on their faces 24/7 !!!”

“Diverse place”

“place for foreigners young people”

“Good progression tree…” “Management bonuses are profit driven so hours are cut often… I would recommend joining a union”

“Team Leader” “Listen to your team” Absolutely!

Pret a Manger “leader use to shout people.”

“Very average”

“Barista-role part time … There are no appointed qualified trainers there like you promise beforehand, why say it then?”

“Horrible Experience”

“Some of the management are rude or never show up … They always make mistakes like ‘adjust the rota’ resulting in me not being able to work …”

“Disappointing”

“Barista” another one

“My Experience” “Put same manager know how to organize the team and what you have to do”

“Team Member” “Managers are pain”

“very bad team” “manager was very bad he was all day on face book in his office”

“Less than 1 year…”

“No sick pay…”

“Disappointed” another

“Not a good company to work for…”

“Good first job … as foreigner” “Often happen to work “unpaid” overtime to finish daily duties … Limited progression career if you’re not in the state of grace of the Head of your working Area … In many cases I’ve weighed up a big incompetence and lack of skills between Team Leader and Assistant Manager’s position.”

“too much expectations” “management is a joke. numbers are more important than people”

“Eh” “The management is terrible.”

“Demanding. Can be fun” “High demands not in line with pay, lack of support, inconsistent training, stressful/poor work life balance”

“horrible management, super biased” “super biased managers most of the girls in my store are from the same place even the assistant manager and FOH so they tend to group together against people they don’t like even if they don’t know them. … make sure the store isn’t just a bunch of biased friends that if you aren’t part of their group they’ll make your life hell”

“Horrible experience” “Lack of communication b/t managers and staff. – Immature workers – Slave-like environment – Biased behavior – Too strict on simple task. Advice to Management: Work on communication and stop treating co-workers like robots.”

“Team Member” “my location had a rude manager who cleaned up her act after I tried relocating. There is no HR, just a recruitment team who will give you phone numbers to where you wanna go. Overworked for sure; management expects perfection for their weekly shopper. You’ll be running from the basement to the first floor, between tons of customers, and up to the second … ”


The one thing that did frustrate me and ultimately caused me to leave was the way it dealt with the enthusiasm troughs. In fairness to Pret, I left 8 years ago; so this may have improved since but in my experience the company was not good at dealing with people’s frustrations. There was a strong message for people who were frustrated with something and couldn’t get it resolved – leave! I saw a number of people become shunned and passed over if they had feedback which wasn’t entirely positive. Often people left disgruntled having started out as the desirable happy employees. I suppose in someways it was a useful self selection process – when I became frustrated with a few things and felt threatened that my feedback would fall on highly judgemental ears I knew it was time to leave – leaving the happy people behind me. ”

My response to this review: This person left in 2008 out of frustration, I started in Pret in 2008 and can only say in all fairness to Pret, that it gotten worse.


unskilled managers, racism, bad pay, they take advantage of staff”

“Great company, but will take advantage” “Rude young team members and too many managers in 1 store. Advice to Management: Cut back on all the chiefs we need more indians” – My speech for 10 years!

“Come to your shop at weekends from time to time to see how it’s look like when it’s understaffed”

“Team Member” “Multiple Supervisor – Confusing Leadership … Lack of leadership … Add some structure & look for ways to encourage workers to work hard and have fun without risking their jobs”

General Manager “Very racist upper management. They make you work 60 hours per week and they don’t pay you for it (just basic salary). They don’t appreciate your work no matter how good you are. Tendency to promote british managers than american ones. Advice to Management: Open your mind towards american managers. stop racism that is happening to workers. Get involved with the employees and don’t let the operational managers act as they own the people.”

“Takes advantage of your kindness”

“cashier / hot chef” “Some managers are very anal! The customer is more important then workers. Advice to Management: Listen to your employers suggestions!!” – (I think they meant “employees”)

“Advice to Management: Be kinder to your employees they are not slaves.”

“The management plays favorites more often than not”

“Great things preacherd, not always practiced” ” If you are a Pret Person, quirky, and in with the right crowd, you’re golden. If not….good luck. Pompous and thinks too highly of itself.”

“Pret Graveyard shift” “Terrible hours and poor management and training some people…”

“over worked” “hours are constantly changing … team members are constantly training themselfs”

“management talks to you with little respect.”

“Pressure is crazy especially if you work in the kitchen. … Paperwork is excessive at times. Advice to Management: Reward those who work hard for you and give them a raise. Catch them doing the right thing and praise, and dont just discipline the bad”

“team member” “stressful environment, too many people trying to overpower others. Advice to Management: think like a team member and your key roles to understand success of the team”

“just terrible”Discriminatory management. Unprofessional atmosphere … Abusive staff. Don’t just promote the people that you like, promote the people that are the most qualified.”

“working at pret”Lack of accountability … poor management.” (Absolutely!!!)

“Long hours, unrealistic expectations…”Unrealistic targets, little support, long hours. Advice to Management: Stop changing everything all the time with poor execution

“Terrible experience…” “Cons: Pretty much everything is a con: -lots of stress -under payed -long hours/ short brakes -terrible management -really unflexible schedule.”

“Spoiled, selfish upper management…” “upper management thinks they are better than everyone else. They spend (waste) lots of money on dinners for themselves and “leadership conferences” that are really just excuses to party in Orlando or Vegas. “Business” trips to Boston and Chicago are really expensed vacations for their families. The Brits have taken over NYC. Pret has brought over many managers and leaders form the UK and ‘beheaded’ many of the US employees who built the brand to make room for them. Advice to Management:get over yourselves.”

I will shorten the comments now as this is never ending… Links can just be clicked and read….

Horrible,OverWorked For The Pay,Bad Management And Bad Treatment Felt Like A Slave. Fix Your Attitude care about your employees dont over do the staff be reasonable be fair try everybody equally and so on such a bad experience.”

DISCRIMINATION of [in] PRET A MANGER!!!!!!!!!!?”

Retrain management

Horibble management

They expect perfection

Politics

They hire if you don’t know the language
(That’s true, because that way you won’ t be able to complain or know your rights).

Horrible management … expecting perfection

Biased management

Listen to your employees, some have great potential that needs to be channeled not blocked

Heavy workload, borderline demeaning, discrimination.

Hard hard working culture, to much pressure to be working 100% every sec.

Careless

most of your employees don’t look forward to working there because you are staring them down every second

Poor senior leadership due to lack of experience and diversity. Promotion and staff recognition based on personal favourites

Management is very incompetent. It is clear they have little to know training and have absolutely no training or experience in employee relations

Interior is very clumsy, depressing sometime.


Other review site “Indeed”

Avoid working there

Terrible

Unorganized management

Good benefits, poor management

You will lose everything that makes you human

Very little positive feedback

Rude lower management

Could be more human

Kitchen managers tend to pressure employees excessively

You get to know many different people but nobody really stands for the job.

Very stressful

Everything revolves around achieving the weekly bonus

Poor and terribel mangement

to meet MS standards you have to cheat, ops manager should spend some time with team members (No, they are too busy sitting in the pub during lunch time rush and flying to Dubai to party “their” hard work)

Forced happiness (even during traumatic bereavement!)

When they don’t need you, they make so many displinary needed for you left the job.

Bad Management

I assume this is a complaint with the 1 star 😉

Very disappointed … they never praised me

What the head office ask to us is more than 100% perfomance.

The culture overall was a very rude tone

unfortunate tradition on keeping a dynasty of friends in power while others that don’t make it into the friendly circle will perish.

manager was very rude to another member of staff in front of the rest of us which was very unprofessional

The management of the company seems to have no principle based.

Pret is now too productive and cost minimising company. Labour cost is the key, then customer satisfaction.

many Shop Manager they were very rude and unprofessional

Good company but bad management … You have thousand of standards to respect, but it’s impossible to finish on time NO, when the majority of managers are bad management, then it is a bad company! “The fish stinks from its head” as the saying goes.

Apply there, work for few months and run away a soon as you can.Managment and somemembers of staff were extremely rude and patronising, was often a lot of eye rolling and sighs (Bullying environment)

Crazy management , promoting people from their homeland only . overworking staffs

Harsh Environment. HR problems, employee is treated really badly

I felt like I was being patronised the entire time I was there.

Excessive control. Stress.

Little training was just pushed at the deep end as soon as I started the job

Micromanagement, too many rules

Not fun at all due to management approach

Robots

Fake people, cheat

for every shop the job was done by, let say 20 people. now it is done by 10

Managers treats you like poorly. they are racist and discriminating. if you want to get promotion you have to sleep with someone and kiss manager bum.

Management is trying to squeeze you like a lemon, there is no time to catch a breath, no weekends off, not even 2 days off together.

My own review with a former Senior Manager’s response to my review.

 

….. and so on.


 

In an Imaginary but Honest Interview with Pret I made up the acronym of what Pret stands for: PRET is a four letter F-Word spelled F E A R which stands for: Fire Early At Request. Or one can say Fret.

@Pret, at any company, please treat your people right, as a team leader I have shown you that when you treat your team right, you will still be successful and the money comes in and the team feels truly respected. You don’t want people like me who raise the standard while still treating the team good. I was too loud for you, and yet, if you would have protected me in the darkest time instead of continuing to put me under suppressive management, I would be writing a completely different blog now.

Thank you for reading.

Kind regards,

 

P.S. I take back what I wrote at the end of this “video” that Pret has a “good” heart after what I’ve been through and the customers’ deaths, but I leave the “video” as a reminder of Pret’s “legacy” with what I went through and the above list of staff complaints.

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

I Survived

 

red balloons.jpg

 

 

I’m not living, but I survived.

A love song to life, relationships, family, lessons, gains, losses, giving up, falling down, rising up …

Life …

 

Link Song translation ©2018 poetrasblok.com

 

 

 

03NENA-facebookJumbo

 

 

 

 

©2019 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Pret A Manger’s Emotional Labour is Emotional Abuse

 

Emotional Labour Emotional Abuse

 

 

PAMSU Dismantle MS

Link

 

 

“I was served after 15 seconds …”

“Team members should smile at customers and may not work when ill …”

“Your smile is part of your uniform. You are expected to wear a smile like you wear your uniform!”

 

 

emotional-labour-labor.jpg

Link

 

“… in The New Republic, Timothy Noah observes that the sandwich shop chain Pret A Manger aggressively monitors its employees’ displays of enthusiasm. If any worker at any particular store seems insufficiently pleased to see their customers, he and all of his coworkers could suffer the consequences. Pret CEO Clive Schlee even monitors whether his employees are making enough affectionate physical contact with each other.” Link

 

 

Ctrl +

 

MS Mystery 15 seconds to Mars

4 our of 5 points even while being served in 15 seconds. Sorry dear Misery Shopper, that the team didn’t serve you in 1.5 seconds to get 100%.

 

 

MS Mystery Shopper VAT eat in take away

 

MS Mystery Shopper Team Member should smile cough

“Team members should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful enough to smile that day.”

1. Team Member are not paid the first 2 – 3 days, depending on age, when sick, having to make constant decisions if to stay home and lose income, or if they are fit enough to work while ill.

2. After this comment I found myself in the office being told off by the manager. No question of “how are you”…

3. I couldn’t smile at times after I buried my brother and my manager again had no mercy. And when I smiled and the MS made excellent comments, there was NO recognition from the managers.

4. Pret A Manger, stop this emotional abuse and exploitation for your millions.

 

 

MS Mystery Shopper Miserable

“I felt miserable when I walked in to begin with. I looked at the staff on the tills and they all looked very unhappy and not cheerful at all. To improve, the staff members could be smiling and interacting with each other to liven up the atmosphere.”

After this comment, the never-smiling, moody, shouting manager told the team in the kitchen after this MS report: “Your smile is part of your uniform. You are expected to wear a smile like you wear your uniform!”

 

 

MS Mystery Shopper Detail

Pret: “We aim to be attentive to each customer’s needs. Rate the engagement level of the whole shop team during your visit.”

MS: “There was a staff member who was replenishing stock and another tidying away after customers left promptly. Before sitting down at a table the member checked my tale and chair to see if they were cleaned properly.”

 

04 MS

Pret: “We aim to serve our customers within 1 minute of joining the queue. Were you served in a reasonable time, bearing in mind how busy the shop was and the number of open tills?”
MS: “I was served in less than a minute.”

Pret: “We aim to serve our customers their hot drink within 1 minute of payment. Did you receive your hot drink order within a reasonable time, bearing in mind how busy the shop was?”
MS: “I was served my hot drink almost instantly.”

1. The “reasonable” time is unrealistic, staff get so pressured and used to work on autopilot that they ALWAYS rush and panic for every second they may lose to finish any job, especially customer service.

Pret: “We aim to connect with every customer with eye contact, a smile and some polite remarks. Rate the engagement level of the person who served you at the till.”
MS: “I was not greeted at the till or given a smile …”

1. On average a Team Member does between 300 – 500 transactions per day, depending on how busy it is and if working in the rush times. 300 transactions are NOT 300 people, 1 transaction can be serving 3 people. So, on average a TM communicates at least with 500 – 800+ PERSONS, plus colleagues, line managers etc. The exhaustion staff members go through, not to mention depression is something the public doesn’t want to know about. I was complemented many times by the Mystery Shopper and customers for my friendly service, attentiveness, professionalism… but they did not know that several times I left my shift headed for the bridge.

2. If the TM is successful and the MS is happy with the overall atmosphere and requirements of the shop, the whole team receives the bonus. If the TM messes up, doesn’t smile or whatever the MS may not be happy with, the whole team loses bonus, and the TM will find themself in the office being told off, at times manipulated with fear management, threatened with a disciplinary and/or ob loss… Even during bereavement, I was summoned to the office and my non-smiling was one part of a list of (small) things I was targeted with.

 

Not Outstanding

 

If any team member, including leaders and managers would have been “outstanding” by giving a free coffee for example or making lots of conversation (kissing butt) that person can receive an extra £100, even if the bonus was lost. And if the score/points were perfect, that person can earn double, £200. That at least was when I was still in Pret in December 2017.

2018-07-04 Outstanding Card

Link

 

 

2018-12-14 Customer recognizes forced friendliness happiness

 

 

PAMSU Dismantle MS

 

 

End MS

Link

 

 

2017-05-26 Pure Misery

»Everything is over priced and you are forced to act like a happy jack-ass or your pay is cut. This place is what hell must be like.«

Link

 

UPDATE May 2019
TWO Pret staff have died.
More here >
Why is Pret not being Investigated?

 

Emotional Labour Emotional Abuse

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. I also tell my story for the first time verbally in this >>> podcast interview based in California. Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

When Anger Subsides

 

and strangers abide

by one rule

 

Emotional Intelligence

over greed

@ Pret A Manger, maybe one day you really really live up to your slogans.

Because otherwise it just bites you in the butt.

 

 

For an overview to the most important blog entries regarding Pret A Manger, please visit My Ordeal with Pret A Manger”. The arrow next to each heading will lead directly to the post. Thank you for reading.

 

©2019 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day 69 – Pret Abuse of Team Members

 

One current Pret employee who found the courage to speak out on the Pret post for the House for the Homeless project. This now has put a target on his back with HR having an eye on him, and I won’t be surprised if he will get an invite for a disciplinary hearing, or an “informal” meeting to intimidate him. But as Pret is reading my blog, they will find something small to hang on him to dismiss him. Don’t look over your shoulder, put your head up, look ahead, and join a Union.

 

Quote of the day:

 

“There’s one thing to say. Pret has to look after their own people because whatever [is] going on behind the scenes it’s pretty bad. I repeat myself; Team members are abused by work in terms of quantity of work and responsibilities… Unfair management for sure… I truly understand fear of speaking for people that work in Pret because they need a job…”

 

Nothing more to add, except: Respect for speaking out! Good luck, and don’t let Pret intimidate you into silence, Ciovica! Join a union ASAP! >>> @bfawu1 or @NSSN_NE or @__PAMSU__ ‏among many others …

 

2019-02-09 Response to Homeless House Tweet2

 

Link to Facebook comment The link will load a few seconds and needs to settle before this direct comment appears. This comment from yesterday’s was after the initial comment on the Pret house for the homeless Facebook post that I used for yesterday’s “Quote of the Day”: Pret A Money Hungry

 

2019-02-08 Response to Homeless House Tweet0

Link, again needs to load before the comment appears.

Featured in “Quotes of the Day” selected Pret reviews and long list of “Pret Staff Complaints“.

 


 

As my blog has grown into a maze of writings, I created a “Mind Map”, an overview to the most important blog entries for the reader not to get cluttered with posts. To understand the main issues that I have survived, please visit My Ordeal with Pret A Manger overview, click on the arrow next to each heading that you choose which will lead directly to posts back onto this blog. Thank you for reading.

 

©2019 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret A Manger’s “House of the Rising Stars” & “Shops of the Falling Stars”

 

Some free PR for Pret again with my and other former as well as current Pret employee’s thoughts on the house for the homeless project.

As Pret became aware of my blog in the night from 28th to 29th May 2018 and read my blog, and CEO Clive Schlee always likes to get input from staff and the public on ideas, I posted a blog entry in July 2018 on the cafe chain Social Bite’s project of building a village for homeless people. Of course this may have not been the catalyst for starting a Pret house, but I know how Pret/Clive take ideas and take the credit for it. Clive made the £1000 announcement for all staff in the early hours of 29th May 2018 when he and Pret became aware of my blog. I know how the CEO reacts fast when reputation and profit are at stake, I have seen this many times in his reactions and emails. And I’m sorry, but I don’t believe that this was five years in the making. ONE house started with the help of a multi-million pound company taking FIVE years to plan?????!! … while an unknown coffee chain can build a VILLAGE within two years of planning! I leave the origins for the idea of the house for the homeless parked here.

 

Today was the DAY. The Launch of the Social Bite Village. 2 Years in the making! 11 purpose built 2 bedroom houses and…

Posted by Social Bite on Thursday, May 17, 2018

 

@ Clive Schlee, remember the Permanent Residency application I told you about for the foreign workers when Brexit was voted for? Or you seeing me and my team’s organization of shops and then implemented throughout the company, with pictures of immaculate langars on every shop wall? Or the Mystery Shopper ideas I brought via OPs SN? Or IN THE EVENING when the Grenfell Tower fire happened, you had a meeting and decided to give £100,000 to the Evening Standard foundation for the victims ON THAT NIGHT … I still have the emails. Or my post in August 2018 on “Suicide Sanctuary” and a house for the suicidal… It is good to find ideas and implement, but I know Pret as an organization that only implements support if it helps the business and PR. I’m not the only one having experienced this.

 

2018-07-06 Head Office PR

 

You can decide very quickly if you want to, and then it supposedly takes you 5 years to plan ONE house for the homeless? Really?? Too much bad press in 2018, hey?

This is why I am so critical, not of the house for the homeless, but of the motive behind it. This is very easy for Pret to do, and I wonder why it has taken so long? And why so few “Rising Stars” came through the programme in 10 years?

Only few people on Facebook and Twitter look further than just from 12 to noon and ask Pret why so few. A Facebook comment on the Rising Stars programme in December 2018:

why only 450 in 10yrs out of 12k staff

 

… because it only takes few to fool the public with a marketing scheme to divert from deeper issues …

 

Link (to read need to be logged into FB)

why only 450 in 10yrs out of 12k staff

 

And on Twitter:

 

2019-01-02 re rising stars too few2

Link

The answer to why Pret puts them into one shop I write about in my Open Letter to the PFT.

Out of this amount of employees, only 450+ “Rising Stars” came through the program. Pretty low for a company that prides itself in ethical issues and charity. But it only takes a few people for marketing and the public swallows it blindly.

I also commented regarding the house on Head of the PFT Nicki Fisher’s tweet, but within minutes was “shadow banned” again. Twitter is secretly censoring and hiding Tweets from the public as Pret is a paying customer, wanting to avoid bad press and the truth reaching the public.

As Pret had a lot of bad press last year where a few scandals that came to light that where nicely tucked away in the dark, the house for the homeless, or as I rescission it “The House of the Rising Stars” which Pret will again steal from me, but you read it here first, is a much needed boost for Pret’s typical marketing strategy. No, I am not being negative, I just know how dishonest and toxic Pret is, even using a Development Manager from HQ who lost her brother who died alone in his flat, like my brother died alone in his flat. But Pret used her to sanction me for traumatic emailing, and NOT for mutual support. She then entered into private emailing and text messages which was part of me being unfairly dismissed while my dad was in hospital, just out of a coma. This perversion and disrespect for bereaved in their dignity let’s me question Pret’s “charity”. I cover this extensively among other blog entries in “The Perversion of a Toxic HR Department“.

To make this clear, I commend this project and even if I believe this to be a PR stunt, it’s still good to have something in place, even if it’s to polish the shiny Pret facade again that has gotten a lot of cracks lately.

But I want to give my thoughts on why a lot of this is hypocrisy, a cover up of the reality of work conditions behind the facade, and my concerns on how Pret is from the start going about it.

My regular readers know my traumatic story with Pret, but for new readers, please visit the “Mind Map” I’ve created that leads to important blog entries for an initial overview as my blog has grown and won’t be easy to find ones way around the maze of writings.

On this Mind Map click on the little arrow next to a title to get to that blog entry: “My Ordeal with Pret A Manger

I wrote a transcript from the video Pret posted on facebook with comments from a current Pret employee being critical, as staff are not treated as Pret likes to portray to the public.

 

Transcript in black with my comments in grey:

Resident Mattia: “I was homeless for two weeks. Not because I’m homeless, you are not homeless you are different than me. We have the same right, we need to have the same opportunity.”

This seems common with the Rising Stars who seemed to have been homeless for a short period, as well as most being quite young, not like many homeless people are who are also addicted to drugs and/or alcohol to be able to cope on the streets for long periods of time. I often think of this homeless man Steve, who’s striking photo was taken before he died. His story, a common thread through homelessness, when he lost his son and couldn’t cope. He became ill and died alone in hospital.

 

Homeless Man Soho Steve

Photo by @SirWilliamD

 

I understand that Pret wants to reach those from the streets that are still “easier” to recover, than those who through a longer period have mental health issues, addictions, illnesses and won’t easily get back on their feet with employment. That’s fair if Pret chooses this to get their investment back faster, by especially young people with a short history of homelessness, compared to those who bring a lot of “baggage” on a long way to recovery. But then communicate this, because the public has a visual of those sitting in their 40s and 50s with ripped and dirty clothes, drunk in a business entry at night. That’s what bugs me about this marketing again, to “play” with psychology knowing that the public view homelessness as what they see on the streets in long-term homelessness and addictions.

Now, I don’t minimize even ONE day on the streets, as I have my own experience of having been out a few nights years ago when I was in-between jobs, accommodation, even countries. I don’t minimize Mattia’s two weeks or someone’s ONE night on the streets. What I am raising is the image people have of homelessness and the hopelessness attached to it. And Pret is incredibly good in playing on words and psychology of assumptions. “Natural” food … nope! “Lovingly made in this kitchen” … nope! Customer deaths hidden under the carpet … nope! Staff overtime wages not paid and hoping to get away with it … nope! …

 

Nicki Fisher, Head of PFT: “So, the goal and the purpose of the Pret Foundation is to alleviate poverty, in particular homelessness and hunger.”

Here’s where I put on the brakes and interrupt the sentence before Ms Fisher even gets started. To alleviate poverty while having employees in shops on poverty wages and stressed to breaking point? One former homeless person working with the homeless points this out bluntly:

 

2019-02-08 Response to Homeless House Tweet

Link

and another person adding to this:

 

2019-02-09 Response to former homeless tweet

 

Both Tweets also being critical of @wlm_uk, and if it’s true what they say, than of course Pret chooses this kind of charity for business purposes.

 

NF: “We’ve done that in a number of ways. So, giving (uhm, and throwing) food away at the end of the day, giving financial support to different charities, and through employment via our Rising Stars programme. And now, hopefully through the new Pret house, where we’re going to be giving accommodation to people on the streets who are on our employment programme.

I keep on saying that if I was a former homeless person I would be offended in labels like being called a “Rising Star”. CEO Clive Schlee is known for putting his foot in his mouth speaking too fast before he thinks. Labelling me his “late night girl” minimizing my trauma in emailing, and then having me fired two months after he called me this, with my dad just out of a coma. On autopilot, still blaming myself for my brother’s death and having been a burden to a multi-million/now billion pound company, trying to regain life. I chose that label for my website and social media to “throw” it back at him. The refusal for a non-bullying policy and support for the bereaved is just Pret. A People Business Partners admitted that Pret needs to improve on this after I raised the issue in a grievance appeal’s hearing after having been bullied by superiors:

 

2015-10-22 Chris &amp; Laura re SUPPORT

(Email between HR advisor and PBP about my suggestion and plea for support. But in hindsight this email looks like a pretense to cover their backs. This PBP later in another hearing changed his mind saying that in hindsight he could have been wrong. Pret kept playing games.)

 

But instead of this, I was continuously bullied, shouted at, and if shouting didn’t work, then excluded from meetings even a Christmas Dinner (!!), information withheld etc. All under Clive Schlee’s and HR’s watchful eye.

 

Mattia: “They give me my place safe, my privacy.”

NF: “Never done anything like this before, and that’s why our partnership with West London Mission Is really important.”

Jude, Director of Operations WLM: “We have a long history of supporting homeless people and working in the sector, working with Pret in partnership. Start working with the Rising Stars supporting their journey through the Pret programme. We’re all really excited about it as you can imagine.”

Yes, I can imagine as the money donations from Pret is flowing …

 

Mattias: “They’ve given me a lot, and they gave me an opportunity to start my life.”

I’d like to show Mattias and the other residents what the majority of Pret’s employees are “given” while he is used for PR. How easy it is to take a handful of vulnerable people, shower them with materials, trips and accommodation and then just let them do the marketing for Pret. In meantime regular staff in shops suffer.

Yesterday’s Facebook comment on the House for the Homeless by a shop staff member:

2019-02-08 Facebook good post

 

and today:

2019-02-09 Response to Homeless House Tweet2

Link to Facebook comment need to load a few second to see the comment, also need to be logged into FB.

 

This staff member has now got a target on his back from HR for speaking out publicly. But I underline his every word! And that is why Pret’s house to me is slap in the face of the workforce that are stressed, overworked, underpaid, dropped and let down by Pret’s senior leadership for the sake of profit and repaying the investors. Frankly, throwing their sheep to the wolves!

Dear Clive Schlee, how does this make you feel pocketing £30 million that your hardworking people you were entrusted with brought you? A house for the “Rising Stars” won’t fix the repeated crying out from all the other staff members. The carpet has become very crooked and easy to stumble over.

I am certain that there is not ONE Pret employee who doesn’t like the homeless house project. And I am certain that the workforce in Pret is pulling together in support of homeless people getting accommodation and jobs with Pret’s help. But letting your workers down by driving them to the ground with intense stress and low pay, and then compensate your bad conscience by taking vulnerable people off the streets on a hike, giving them accommodation and low paid jobs, doesn’t cut it, sir. 

The public and certainly your staff is not that ignorant! Employees just give you the benefit of the doubt too much, like I did and almost lost my life.

I’m sure Mattias will not be aware of my website, but for the sake of the public and staff, here is the contrast and why the above staff member is pleading and why I am calling out your hypocrisy and diversion of issues.

Pret Reality for many:

 

Pret A Marley shot the Sheriff

Link Former assistant manager went from the kitchen to the streets.

 

 

“Depression. Anxiety. Dread to go to work”

2018-10-02 Modern Day Slavery

Link

 

 

Horrible Company Pret

YouTube further down the comments.

 

2012-07-23 Ex GM

Link

 

 

2018-07-06 Head Office PR

Link

 

 

2018-11-01 Go back to UK

Link

 

 

2018-07-12 Quote Pret #17

Link

 

2018-07-23 Quote #27 Pret Hellhole

Link

 

 

2019-02-01 #66 YouTube under free cookie video

Link

 

2017 A customer comment in Chicago on a deceased Pret Staff, Dante and Pret in general: “I knew Dante. He was an extremely nice person. That being said, Pret is a horrible company to work for.”

Chicago Pret horrible company to work for2

 

 

and many more along those lines.

 

 

Mystery Shopper report:

04 MS

 

 

2018-01-07 I Hate Pret Facebook Page2

Facebook.com/preth8ers

 

 

FallenStars

@__PAMSU__

 

 


 

 

My Open Letter to the Pret Foundation Trust

 

 


 

 

Illusion

 

 


 

As my blog has grown into a maze of writings, I created a “Mind Map”, an overview to the most important blog entries for the reader not to get cluttered with posts. To understand the main issues that I have survived, please visit My Ordeal with Pret A Manger overview, click on the arrow next to each heading that you choose which will lead directly to posts back onto this blog. Thank you for reading.

 

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©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

Pret Poets Society 2.0

 

Once I was a Team Leader
a customer feeder
a mental health pleader
for better work conditions

Then I became a help needer
a broken-hearted bleeder
fighting against the greeder
for better work conditions

But now I am just a reader
writing against the cheaters
in-between the tweeters
for better work conditions

©2018 PoetrasBlok.com

 

 

Clive Deer in the Headlights

 

Clive Schlee, I am glad that you are not my captain anymore!

 

I decided to do a second blog post as “Pret Poets Society 2.0”, my way to creatively tell the public how harsh working conditions are in Pret where regular staff are pushed and stressed beyond their limits. Pret is excellent in PR and doing charity work to present itself as this great company to the public. But my and many others’ experience is very different behind the scenes. The Mafia does charity work, donating huge amounts to get support. No, I’m not saying Pret is a Mafia organization, even though one review called it like this, but I am pointing out that it is super easy for a multi-billion pound company to do charity work, it’s like flipping a penny in a beggars cup, while behind the facade staff are treated like slaves.

Many reviews below call out the “Modern-day slavery work environment” while public believes staff are so happy, not knowing it’s because of the Mystery Shopper incentive to earn extra £200 if the MS nominates for being extra nice, or they are fear managed when losing the MS requirements. More on this in the blog entry “Why do Pret Staff continue under Harshness?

 

Below I listed Staff Reviews / Complaints in categories of their job roles, staring with the Team Members all the way up to Head Office and office reviews.

For a detailed job description on each role please check the first “Pret Poets Society” post. In this second post I want to just go straight into the reviews.

 

 

2018-10-15 No pay for 4 weeks1

Link

 

One of the very rare customer comments on behalf of TMs:

 

Pret Staff Cry

 

Link

 

This is the hierarchic order to rise up:

  • Starting as TM
  • then HFC, Barista or TMT (or any other new job role Pret comes up with)
  • then as FL or KL
  • then as AMF or AMK
  • and finally on shop level as the GM.
  • Beyond this and outside of the shop it goes into area management levels / Operations Manager (OPs).

 

 

2012-07-23 Ex GM

Scrolling to the 23 July 2012 at 12:53 comment, 4 years after Bridgepoint purchased Pret and set the high target of 15% p/a to open all over the place in London specifically.

 

 


 

The Reviews / Complaints

Leaving all mistakes in the reviews to keep it in their own words
and starting with the most recent reviews.

In each job role I highlight a few reviews that really hit the nail on the head.

 


 

 

TM/TM* or unspecified and mixed job roles

 

 

30. Oct. 2018 NYCGo back to the UK, PretI have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience, HR was mostly a joke, ‘leaders’ displayed zero initiative in mentorship of their teams…

 

 

July 2018 Review on YouTube towards the bottom from Branzinotito: 

Horrible Company Pret

 

08. Feb. 2019 Facebook comment on Pret’s House for the Homeless and PR. Need to be logged in to read, but here’s a screenshot:

2019-02-08 Facebook good post

 

 

January 2019 From YouTube: “Horrible place to be , pret a manger looks brilliant to the outsider but poor workers are inslaved … they work hard and they always on edge and being told to be fake and be extra nice and sweet

23. Jan. 2019 Office: “Poor management resulting in poor decisions. Office culture is working really really long hours. No work life balance whatsoever and constant office politics.”

27. June 2018 LondonI have worked there just 2 weeks and left. Horrible place they shout at you all the time for any little mistake.

25. June 2018 LondonBad management and not taking care about peopledo not give power to irresponsible people

13. June 2018Hellhole – … you treat people like they’re useless and worthless … get down from that high horse you’re on.”

21. May 2018 LondonPeople will dominate you until you feel like resigning the job.
Supervisors/Team Leaders treat you like a slave.”

15. May 2018you are not seen as human – even when you are having a bad day you must smile – fake atmosphere They treat you like a smiling robot slave that has no life outside of pret. People have come in for a coffee and a sandwich, not a 5 star Michelin restaurant experience, if thats what your going for pay your staff better.”

18. Apr. 2018 “lack of good organisation – management is a joke – numbers are more important than people”

13. Mar. 2018The management is terrible. Thassit.”

21. Jan. 2018 LondonWe have to be smiling a being polite to a bunch of unpolite people. At least give us the London Minimum Wage”

19. Jan, 2018 “too much work, poor leadership

12. Jan. 2018 LondonNever ever! I like Pret just because of people – colleges and because of free food, on the other hand most of the customers was rude and absolutely not thankful for service. I hate all managers,what work for Pret

03. Jan. 2018 Cheltenham, England “Management should do their job and not less”

23. Dec. 2017high rated company – low salary, too much pressure”

10. Dec. 2017super biased managers most of the girls in my store are from the same place even the assistant manager and FOH so they tend to group together against people they don’t like… horrible training and won’t listen to employees – Advise to Management: make sure the store isn’t just a bunch of biased friends that if you aren’t part of their group they’ll make your life hell

25. Oct. 2017 London “Will be leaving soon – Always messing up pay
– If you’re even 2mins late, ITS A BIG ISSUE! (& you will miss out on weekly bonus)
Expect too much from you (work you like a slave)
– Everyone speaks their own languages
Be more understand to staff needs
– Train managers regularly (especially with confidentiality)
– Employ more staff”

18. Oct. 2017 London “Overworked environment – Cons: Many of them. People are treated inhuman way in terms of sickness and work load. Employees are being treated more like robots than human beings so all the company values presented in academy are just crap. Whats more they promote you for more advanced roles without paying you for that. So you become a barista or a hot chef and they delay sending you for a training to save money.
tart treating people like people.”

10. Oct. 2017 London “rude behaviour at the workplace (kitchen manager shouting at everybody) … The training should be more about encouraging people than about shouting and shaming them.”

06. Oct. 2017 NYC “Lack of communication b/t managers and staff.
– Immature workers
Slave-like environment
– Biased behavior
– Too strict on simple task
Work on communication and stop treating co-workers like robots.”

03. Oct. 2017 NYC “my location had a rude manager who cleaned up her act after I tried relocating. There is no HR, just a recruitment team who will give you phone numbers to where you wanna go. Overworked for sure; management expects perfection for their weekly (Mystery) shopper.
Welcome your employees, request a bigger staff
Also, managers shouldn’t be rude. If someone knocks on your door, answer politely and return the courtesy. Don’t leave your new team member working extra hours since the schedule wasn’t fully explained to them.”

11. Sep. 2017 “Not kitchen, food factory – Sometimes the leaders forget that the team members are persons, not machines. Some leaders are lacking politeness, consistency and character. Not everybody has to be a leader who works long enough for Pret and shouts loud enough. Management should assess the personality, the leadership skills and the interpersonal skills before making someone a leader.”

11. Sep. 2017 NYC “Squandered opportunities – Poor management, broken promises, stressful work environment.”

06. Sep. 2017 Birmingham, England “Not sticking to contracted hours- giving you more when it suits them and giving u less when it suits them
Not sticking to actual job roles
You are a full time cleaner part time what you actually applied for
putting rotas up literally days before
changing rotas without informing you
had me working as a barista for two years would not give me training so they do not have to pay me correctly
Advise to Management: quit

28. Aug. 2017 “extremely rude co workers, unprofessional management, not properly trained however expected to know what you’re doing and smile while doing it.”

14. Aug. 2017 Edinburghmanagement have no clue how to manage people. train management team to reduce turnover.”

02. Aug. 2017 LondonSlavery for non British people. Good luck with Brexit!”

23. July 2017 “The environment was very stressful as you’d imagine, however it always felt like you’re doing something wrong, even when you are trying your hardest. I didn’t feel I received enough training and when I asked for some more training I was told there’s no time at the moment for that, which made it even more difficult for me to be a better employee.
Working in a high demand environment like Pret can be difficult, this on it’s own will motivate the workers, there’s no need for added stress and pressure from the management.”

22. July 2017 LondonStrong favouritism – Only comfortable place to work if you belong to certain races – Should practice fair treatment to all staff… team leaders who all happened to be from the same country they came from… Team leaders act like they owe the shop and do and eat whatever they like and telling team member a list of food that not included in staff free food – Management should swap team leaders and managers to other branches

22. July 2017 London “Boring, lots of micromanaging, fairly low pay

15. Juni 2017 NYCVery bad management. They treat you like a slave. You have zero value for them. They don’t recognize your effort. They thread us and show the door if we don’t work very fast. I wonder what kind of manager training they give that manager treats people like crap.” (Little side note from me: There is no to little training, even an OPs who was one of the rare nice OPs, confirmed this once to me when I asked the OPs, as I tried desperately to understand why management in Pret is so appalling throughout the board!)

29. May 2017 “Bad experience – Manager was rude, short tempered and enjoyed shouting at employees. Treat your employees with respect. Be polite .”

28. May 2017 “Cliquey environment… Horrible staff, didn’t care about anyone who wasn’t from the same cultural background and extremely dismissive management who were rude and unhelpful. ”

27. May 2017 “Bad managers… Learning to communicate politely is important.”

23. May 2016 NYC

Pros: Hmmmm hard one. I would say free food. If it wasn’t for the 20 word min I wouldn’t have said anything else
Cons: Multiple Supervisor – Confusing Leadership
Lack of leadership

Add some structure & look for ways to encourage workers to work hard and have fun without risking their jobs

07. May 2017 London “Management doesn’t listen or care. High staff turnover. You get paid very little for what you are expected to do. Invest more in team building and ensure proper training. Have proper career advancevent opportunities.”

25. Apr. 2017Not for British people or young people. Very strict at some stores. Big divide between team leaders/managers and team members. Managers just want their massive bonus will work too like a slave. Relax it’s coffee and sandwichs”

(No it’s not coffee and sandwiches, it’s massive bonuses and huge profits)


 

17. Apr. 2017unskilled managers, racism, bad pay, they take advantage of staff

21. Mar. 2017 Londonlazy managers high demanding ops – Advise to management: take good care of the team”

10. Mar. 2017 LondonDon’t be so brainwashed and scared

10. Mar 2017 “Stress at work … poor management … Stress people less”

04. Feb. 2017Highly defensive personalities amongst management and very difficult to collaborate in order to improve and develop. I would advise more training for people in positions of responsibility.”

12. Jan. 2017strict hierarchy, …team leaders are bossing and frustrated – take it easy”

10. Oct. 2016 LondonIt’s a Trap – Huge stress. Never stops. Brute customers… Shouting all around. listen to your employees. Say something nice from time to time. Don’t insult them!

10. Oct. 2016Stressful. It’s like a china factory. They ring a bell to tell you when they want you to clean or to go to the till, leader use to shout people.”

29. Sep. 2016Poorly trained management. Too much dependency on skillful employees.”

26. Sep. 2016 LondonWorst first day experience – Pros: Nothing at all….. Not even a 0.0005 star – Cons: Management don’t speak one bit of English – Staff in the kitchen don’t speak English – It’s really hard to communicate – Lies about family team vibes – They don’t recruit you for your work ethic – Ethnic and racial issues (if you don’t believe me go to few stores ask who’s a white or black British in the team)
Hire British people
Practice English at work rather than using your language
And stop listening to your fella country boys or girls of their stupid feed back…

09. Sep. 2016 “Our manager sets up the rota. The only full-time person that is allowed to have a day off on weekends is her, that’s it. Very, very unfair. Weekend is the worst period of the week when we have loads of customers and complaints that we have to deal with.

01. Sep. 2016 “If youre young and look young (im 17) they will be difficult with youre last payment
They always make mistakes like ‘adjust the rota’ resulting in me not being able to work
They dont tell you what you’re entitled to food wise
Some of the management are rude or never show up
The team leaders make younger employees do the worst jobs

09. Aug. 2016 “There are no appointed qualified trainers there like you promise beforehand, why say it then? You just have to learn as you go from your colleagues”

23. Mar. 2016Years – Takes advantage of your kindness

07. Mar. 2016 UKI just feel very strongly that the general public view of this company is very far off from the truthI want to be as loud as possible here – PRET DOESN’T CARE.

03. Jan. 2016 USASlave work, they ask for a lot of work for a little bit of pay… food isn’t actually natural Be kinder to your employees they are not slaves

22. Dec. 2015 LondonThe other team members are really nice and welcomingManagers are a pain

11. Nov. 2015 Londonthey need slaves for work and they are very bad – manager was very bad he was all day on face book in his office

16. Oct. 2015 “Bad management who talk to staff rudely, and yet don’t do their jobs properly”

04. Dec. 2015 LondonBrainwash, Control, Never stop, Last time shift – Aggressive and mortify management, brainwashing, mobbing, after working hours NON PAID, if you don’t finish YOUR DUTIES you stay after the working hours non paid… Respect people that work hard! Don’t exploit them!

15. Oct. 2015 NYC “Great Things Preached, Not Always Practiced – Relies too heavily on UK influence, and has difficulty adjusting to American tastes and culture. If you are a Pret Person, quirky, and in with the right crowd, you’re golden. If not….good luck. Pompous and thinks too highly of itself.”

11. Oct. 2015 NYC “Sandwich artist – Terrible hours and poor management and training some people are complete jerks to the new people the expect you to know how everything is made in less than a week of starting the job” (Sandwich “artist”? Pret’s American slogans… LOL)

01. Sep. 2015 London “the good payment is not enough for getting worse my health (my back and my heart). l am with anxiety all the time, working in a tiny kitchen in a HORRIBLE atmosphere!!”

26. July 2015 London “Nothing you do there is appreciated… Horrible atmosphere and you feel too much pressure all the time. Please treat employees as humans not as robots! It seems like you enjoy making people unhappy.”

23. June 2015 Part-timer: “management talks to you with little respect.”

20. June 2015 NYC “Pressure is crazy especially if you work in the kitchen. Sometimes they want you to do more then your job description. Paperwork is excessive at times. Reward those who work hard for you and give them a raise. Catch them doing the right thing and praise, and dont just discipline the bad”

28. May 2015 “stressful environment, too many people trying to overpower others – think like a team member and your key roles to understand success of the team and the shop to be successful, or fail in profits and likeability

24. Mar. 2015 LondonIf you want to work in a happy enviroment without being bullied then whatever you do DON’T work for Pret Early hours – Being bullied – Total disregard for health and safety – Being made to feel incompetentWorked into the ground without empathy

18. Mar. 2015 “Lack of accountability … Poor management

04. Mar. 2015Hell job for minimum salary.”

26. Dec. 2014Terrible experience one of the worst jobs I’ve ever had – Pretty much everything is a con -lots of stress -under payed -long hours/ short brakes –terrible management -really unflexible schedule

25. Dec. 2015 “Long hours, unrealistic expectations, high pay – Unrealistic targets, little support, long hours – Stop changing everything all the time with poor execution

07. Jan. 2015 NYCSpoiled, selfish upper management has ruined it for the rest. They spend (waste) lots of money on dinners for themselves and “leadership conferences” that are really just excuses to party in Orlando or Vegas. “Business” trips to Boston and Chicago are really expensed vacations for their families. The Brits have taken over NYC. Pret has brought over many managers and leaders form the UK and ‘beheaded’ many of the US employees who built the brand to make room for them.
get over yourselves.”

26. Dec. 2014Terrible experience one of the worst jobs I’ve ever had –Cons: Pretty much everything is a con -lots of stress -under payed -long hours/ short brakes -terrible management -really unflexible schedule”

 

15. Dec. 2014 London “Team Leader who was working with me during the weekends was very rude to me, calling me stupid … There is a a HUGE pressure on having a BUZZ in the shop, which made me feel like a clown and also in my opinion made very fake atmosphere in the shop.

03. Dec. 2014Manager at my shop treated everyone really poorly. Expect you to stay longer to complete your job for free when not enough time is given. Constantly missing hours from extra shifts taken. Have to ask every week to see if they have repaid those hours and in some cases takes months to chase back.”

11. Nov. 2014 NYCHorrible,OverWorked For The Pay,Bad Management And Bad Treatment Felt Like A Slave

31. Oct. 2014 London “not a good culture. every manager dictates his values to the team.”

13. Oct. 2014 LondonAbuse of power most part of the timesIncorrect wadges, my management doesn’t know what is a calculator or how to read a rota correctly – Pret does rules for itself but it doesn’t mean that you have the right to don’t follow the ones made from doctors or the state, management in my shop has a lack of professionalism.

11. Oct. 2014 “There’s too much pressure.They overwork their staff with little compensation.Any bad move and you lose the bonus, and the work in the kitchen is incredibly difficult and they stay past their schedule but they don’t get anything for it.Pret used to be about having a happy staff and happy costumers, now it’s just about the money. They keep feeding people this image of “happiness, good times, best place in the world!!” that when you really start working there you become very surprised and disappointed.I quit my job just after 3 weeks because I was feeling physically sick and they gave me insane shifts to do without my permission.
If you see that people are overworked and they can’t keep up with the standards, hire more staff!And there are too many irrational rules to follow.When the staff says that something is “unfair” or “impossible to do” don’t just say “that’s how things work at Pret”.”

31. Aug. 2014 NYCthe management dont really care about employees and all the things they have to do to make them happy
they are always on your back about things that is usually their fault
benefits suck..take about half your paycheck
follow way too many standards
get retrained

01. Aug. 2014 London “Too much pressure… Often happen to work “unpaid” overtime to finish daily duties… In many cases I’ve weighed up a big incompetence and lack of skills between Team Leader and Assistant Manager’s position

30. July 2013Brainwashed sandwich makingThe company is trying to brainwash you, they expect you to give up your life and be ready for Pret 24/7; they want to use you.
There are a lot of favouritism, which leads to promoting incompetent people to more senior roles.
The salary system is completely unfair; people who work for the company for 5,6,7,etc. years get the same salary as a someone who just started a few months ago.
The management expects you to do the workload of 2 or 3 people, including doing their job sometimes.
It’s not the NASA, just a sandwich shop, where human beings work, not robots.”

07. July 2014 NYC “long shifts, a lots of heavy lifting and horrible managment

24. Apr. 2014Great perks that come with a price – They expect perfection
– High stress levels when understaffed … – Very little to no leniency on rules”

18. Dec. 2013They will hire you even if you do not know the language Your thoughts are worthless, you are there to keep up with the work. If you want to promote you better be ready to not have a personal life years…..55hours a week to show you are worthy.”
(NOTE: Hiring people who don’t know English is so they won’t know their rights nor where to complain to)

08. Oct. 2013 NYCPret was a stressful and busy job that seeks perfection and expects you to actually be perfect

22. Sep. 2013

Good place to work…at first

 

29. March 2013 NYC “Heavy workload, borderline demeaning, discrimination. Maybe a bit more respect towards your employees?”

02. Oct. 2012 “hard hard working culture, to much pressure to be working 100% every sec. make it easy”

20. Apr. 2012 LondonThe moral is terrible and … being overworked. The idea of proper training is also rediculousMost people are taken in under promises (including being a front of house or kitchen person but then dumped where they are needed and not where they were promised) but find that often by day 2 or 3 are thrown on a bench on their own in the kitchen and nagged at due to not being fast enough

16. Aug. 2011Carelessunderstaffed. and unfair decisions made by management. most of your employees don’t look forward to working there because you are staring them down every second. they make one little mistake that doesn’t affect the restaurant what so ever and act like it’s the biggest deal ever. happy employees make happy customers.”

21. July 2011Pret doesn’t care about workers. The most important is business, profits. That’s why they cut working hours and made you work harder.”

19. July 2011 NYCManagement is very incompetent. It is clear they have little to know training and have absolutely no training or experience in employee relations or even customer relations for that matter. Every manager I have worked with – I have worked with 6 – will immediately try to belittle you.” (The full review says everything!)

04. July 2011Poor senior leadership due to lack of experience … Promotion and staff recognition based on personal favourites rather than competence and experience. Quite clicky. Favouritism at the top has to stop and start to recognise talent at middle management. Like the social hierarchy, this sphere of the staff population seems to be the ones who get screwed over the most, often talented individuals are overlooked for promotion.”

 


 

20. Apr. 2011 A woman’s review on her husband who worked in Pret:

“Interesting comments. My husband now works for pret and is being treated so badly by his area manager. I am astounded that they can get away with it. It seemed like such a nice place to work but it’s like some kind of sect… ”

My response: they get away with it because it is systemic and they are trained to treat staff like this, for more and more profit.

— 4 months later: —

“Further to my previous comment  about my husband having problems with his area manager. They stitched him up good and proper and fired him…this was done in such a way that they found a couple of things to hang him on which wouldn’t normally result in him being sacked. They clearly did all of this because he was going to put in a grievance against his area manager for bullying (he was talked out of this and thought it had all smoothed over) and then wham! The company disgusts me – how they could treat an employee with a wife and 2 small children like that I don’t know. The management of this company are pure evil.”

Response to above review:

“Regarding the area manager, yeah they just sit on their fat bums all day, and email on their phones or look at stupid graphs. End of the day its about increasing sales, meeting targets and reducing labour. They will always cover there own backs first, to watch there bonuses, and not care about the workers.

A lot of managers i have met, are complete arrogant snobs, that know nothing about even running a store, yet alone trying to explain things to you, they sit on there high throne, and blah blah blah things.”

08. Jan 2011 “DISCRIMINATION in PRET A MANGER!!!!!!!!!!?”

 


 

2008 Review that shows it has always been like this in Pret!  

05. Sep. 2008 “I’m an ex-Pret employee so have direct experience of this engagement. I can vouch for the truth in Sam’s comments. The happy people philosophy was one I always adopted when recruiting new people and it made a difference to the way that we worked.
The one thing that did frustrate me and ultimately caused me to leave was the way it dealt with the enthusiasm troughs. the company was not good at dealing with people’s frustrations. There was a strong message for people who were frustrated with something and couldn’t get it resolved – leave! I saw a number of people become shunned and passed over if they had feedback which wasn’t entirely positive. Often people left disgruntled having started out as the desirable happy employees. I suppose in someways it was a useful self selection process – when I became frustrated with a few things and felt threatened that my feedback would fall on highly judgemental ears I knew it was time to leave – leaving the happy people behind me. ”

NOTE: My response to this review, the person left in 2008 out of frustration, I started in Pret in May 2008 and can only say in all fairness to Pret, that it’s gotten worse.


 

2017 A customer comment in Chicago on a deceased Pret Staff, Dante and Pret in general:

“I knew Dante. He was an extremely nice person. That being said, Pret is a horrible company to work for.”

Chicago Pret horrible company to work for2

 

 




 

Hot Food Chef (HFC)

 

11. Mar. 2018 London “Hot Chef – setting up the hot food production, dealing with sales and wastage as well as taking many responsabilities. Pressure and plenty of targets.”

21. Jan. 2018 London “Really hard work with Really bad management, it’s same in all shops, people think that a job there is a challenge making bad to the other colegue. Hot chef position has lots of stress, pressure – Be human. It’s not your own business.” (Bingo!)

31. Oct. 2016 LondonWorst place – The team is nice, some team leaders are stupid and rude…! Management lives in another world. Absolutely less stress and please cut the roles because looks to work like slaves. Terrible experience.”

22. Feb. 2016 NYCSome managers are very anal! Listen to your employers suggestions!!”

 




 

Barista / Coffee Maker

30. Jan. 2019 “Busy and stressful environment whit no support from management. Forget about contracted hours! You will be doing overtime most of the time, as there is a lack of staff nearly in every Pret

01. Nov. 2018 NYC “horrible management – management is disrespectful, they fire people when they are having rough times in life even if they talk to a manager about it , i was penalized for calling out for a funeral.

12. June 2018 NYCNothing but aggravation and a discriminating HRfire the HR staff you have now and replace them with more educating indiviuals and ones that dont discriminate”

22. May 2018 Royal Tunbridge Wells, EnglandPoor – Lack of defined management, finger-pointing, politics and poor organisation. ”

Feb. 2018 London (scrolling down)

James Ashword video comment by Hailey Hyein Lee

 

Same Video:
Perat A Manger London video comment by Budai Andrea

 

Same Video:
Perat A Manger London video comment by Logic 2000

 

05. Dec. 2017 LondonDear Lord, protect me from ever need to work for Pret a Manger ever again. Amen. For this company you are numbers, robots, machines, you are no humans.

12. July 2017 “Over worked and Aweful Mangers – *everyone complains how much they hate this job *managers dont care about standards (manager was too lazy … (he’s mostly in his office so he gets paid to sit and do nothing because he has his leaders do majority of his work)

12. July 2017 “If you want to follow the company standards, you need to have enough labor. Do not kill your employees.”

24. June 2017 LondonPoor management, really short breaks, work longer hours, not equal distribution of tasks for cleaning/closing shop.”

19. Dec. 2016 Edinburgh “Would not recommend … Managers do not care about they team. Never get 2 days off in a row. Practice favoritism”

13. Mar. 2016 “Hard work all the time and high pressure – More people-orientated management needed in the shop”

16. Nov. 2015 NYC “Act a little more like management and a little less like the employees. I worked in 4 different shops and the song and dance was the same in each one.”

16. Nov. 2015 NYCThe management plays favorites more often than not. Also, if you are overweight, older, or unattractive you can forget about even getting past the interview stage (exception often made for relatives of said favorites or management). Key roles and shift leaders must have open availability, which makes it impossible to have other employment. Overtime isn’t allowed often, and managers often send employees home early if it looks like that 40 hour mark will be passed.
Act a little more like management and a little less like the employees. I worked in 4 different shops and the song and dance was the same in each one.”

29. Sep. 2015 LondonThe Brainwash is real. Better salary than McDonalds or Costa as long as you keep your fake smile up. – Staff with more experience cuts corners on Sanitary rules because otherwise it is impossible to finish your batch on time.
– The coffee calling system is broken. During busy times it is nearly impossible to keep up with the orders without hating everyone around you. managers/team leaders are not properly trained when it comes to simple communication. … (A lot of people cry in the staff room especially in their entry period). Get some proper training regarding real people skills.

12. May 2015 Chicago, ILjust terribleDiscriminatory management
Unprofessional atmosphere
Osha standards not met
Very Low pay
Abusive staff
Don’t just promote the people that you like, promote the people that are the most qualified.”

 




 

Team Member Trainer (TMT)

 

20. June 2018 LondonNot for sensitive peopleVery stressfull environment (especially at back of house) Come to your shop at weekends from time to time to see how it’s look like when it’s understaffed

13. Apr. 2018 London “Fun, but stressful and not worth itUnattainable goals
Very short breaks / irregular – Poor management and under-trained
Pret A Manger has cut down on staff so theres more a lot more of things to do and not enough staff to do everything, so employees are being worked harder.
Management do not have sympathy or care for employees. Managers only focus on their goals and tasks.

27. Apr. 2017Work like robot, disorganisation… Listen more to your employees’ needs”

08. Sep. 2016 “Lots of pressure, and work colleagues shouting at you. Starting the shift at 5am. I haven’t got paid. There’re too many opportunities in London so don’t end up working here. They should take care a bit more of their employers.”

20. May 2016 LondonClear talking is just marketing: if they have a bad opinion about you, forget any clear feedback.
A lot of pressure. The workload can be very challenging especially compared with the wage.
With a bossy manager your life might become really hard and sickening.
The coffee calling system is messy during busy hours, I stopped thinking to step up as a barista because of that.
I do not give any advice to management, they are always right of course.”

20. Jan. 2016 London “Put same manager know how to organize the team and what you have to do”

01. Feb. 2015 London “This company pays better than most other coffee and sandwich chains, but it expects you to do a lot in return. You are supposed to be happy and smile at all times.”

12. June 2013 Washington, DC “Listen to your employees, some have great potential that needs to be channeled not blocked

07. Dec. 2010 “Very hard work – No support and respect from Manager

 




 

Floor Leader (FL) / Kitchen Leader (KL)

 

06. Feb. 2018 London “- huge pressure especially on the higher positions
working overhours without being paid, no breaks (happened to me only while working on the Team Leader position)
lack of recognition from your own manager elimitates the opportunity of growth (basically only your own manager can push you up on the career ladder and the reasons for promotions really often seems to be based on personal preferences)”
Definetely have a deeper insght into the progression situation within the shops. You lose lts of amazing people just because they stay unrecognized due to personal preferences of manager.

29. Nov. 2017 LondonLook after your people and figures will look after themselves.

17. Oct. 2017 London “Every shop has less people than required as this affects shops profitability. …managers that come externally, as most of the time, their personality only is good for business, but not for the people that work under.”

14. Oct. 2017Slavery hasn’t been abolished. Early starts, rude staff. kitchen leaders are disrespectful. Improve how staff are treated.”

31. Jan. 2017Cut back on all the chiefs we need more indians

13. Nov. 2016 LondonManagement bonuses are profit driven so hours are cut often The £1 bonus is often used as a threat to keep people in line
I would recommend joining a union
Team Members deserve london living wage from a company that has the means to supply it.”

02. Nov. 2016Promotion can be down to who you know not what you know.”

06. Aug. 2016 LondonMost of the managers are really difficult, they forgot where they come from, please treat the people as human beings, We know the profit and your career are important but you don’t have to be rude.”

19. Mar. 2016 “Bad management – Rotas never placed in advance – Treat people like human beings”

08. Sep 2015 NYC Shift Leader: “hours are constantly changing
pay doesn’t match time sheet
a lot of call outs
team members are constantly training themselfs
train team members longer make sure they are avail to handle the rush”

15. Nov. 2014 NYC Shift Runner: “Your subjected to emotional blackmail and serious labor issues with Most shops being run by Unprofessional and Bias Managerial staff backed by a corrupted HR Dept. I strongly suggest a Labor Union!, so employees that are treated unfair have a platform for their voice to be heard without resentment or the sinuous backlash from your Inadequate Managerial staff & Flout HR Dept.!!!! who support them.”

27. June 2013 Kingston upon Thames, England “Tends to get very stressfull during busy periods with lots of pressure from the management … sometimes late payment of the over time, working 8days in a row according the rota, calls to come to work on your day off … it would be great if employees wont be treated only as a work force that helps make money” (Side-note, this Team Leader sounds like one of the hard working ones who cares a lot and is always called and overworked.)

 




 

Assistant Manager Floor or Kitchen
(AMF / AMK)

 

20. Dec. 2017 LondonAvoid working thereToo much pressure working there , company expects you to do all your job within the time you are schedule but it is impossible , you will end up working hours for free, no work life balance at all , they have he mistery shipper but it is all a fake thing you can not control , the standards are so high the only thing it will drive is you stress everyday . Don’t work there . Cons: Extra hours not paid”

02. Aug. 2017 Manchester, EnglandRespect yourself don’t let managers to overload you.”

26. May 2017 NYCPure Misery – The kitchen staff is treated like slaves. They are expected to do the impossible. The upper management is a bunch of heartless, evil British monsters that take credit for all the positives and assign blame for all the negatives. Quit your jobs and go back to England and stay there.”

11. Dec. 2013 NYC “Promotions bases on politics, inconsistency In polices , long hours”

09. Oct 2012 London “Too much pressure and managers with poor interpersonal skills. Respect your team, be patient and keep cool under pressure. Be fair to your team members.”

19. Nov. 2014 LondonWorst company to work forPret was the best company 10 years ago, they were more about the people and it was beat place to work. now the company is just about the profit also it is run like mafia organisation where it is about who you know, the team member are over worked and managers are always working with fear, the way the company is going it will not last long.
Get back to basic, care about the team and always listen to the little people, also be open and get rid of some top management who are so corrupt.”

 




 

General Manager (GM)

 

07. Juny 2018 A former Senior Manager’s response to my review:

 

GM response to LNG

 

 

03. Feb. 2018High demands not in line with pay, lack of support, inconsistent training, stressful/poor work life balance

11. Mar. 2017Pret A Manger Reality – Long hours, inexperience Operation Managers.
Companhy values have been lost along do way, bonus scheme not very fair.
Pay raises no fair either,
You don’t get reward for results and work ethic, just if you have a close relationship with your Operation Manager, you are the new hot of the month.
Listen to your people more closely, massive turnover on Pret Managers at the moment and everyone just ignoring the reality, huge unhappiness amoung the managers.

Create and fair and competitive process for development.

Opportunity Network for Pret employees, just another flawless (meant flawed) tool at pret, most of the vacancies have people already for them, they want to create an illusion you can develop yourself.

Focus on team members it’s essential, but managers dictated the success on your shops, and drive passion to the team.

HR doesn’t protect the managers.

PIP, pret Partners only people, whom have friends already in, not related if you can contribute to the company, just based on relationships.”

(NOTE: HR doesn’t protect anyone unless it suits Pret’s business.)


 

15. Nov. 2016 NYCToxic, low class, unprofessional culture – Racist, non-inclusive environment that upper management and hr are fully aware of but ignore.” (NOTE: worth reading this review in full!

25. May 2016 USA  “Very racist upper management. They make you work 60 hours per week and they don’t pay you for it (just basic salary). They don’t appreciate your work no matter how good you are. Tendency to promote british managers than american ones.
Advise to Management: Open your mind towards american managers. stop racism that is happening to workers. Get involved with the employees and don’t let the operational managers act as they own the people.”

31. Oct. 2015 NYCHorrible training, too many lies. Training sucks, people are treated like crap. Upper management do not care about you, will never recommend this company. Bottom line as a British company they treat employees as machines, they don’t care about how they feel, expect too much for too little. Horrible environment. Treat people with respect and appreciate their hard work. Stop using your British mentality when it comes to deal with people. You’re people are horrible at this.”

20. Apr. 2015 Chicago, IL “Manager- horrible upper management, unrealistic goals, promotions based on politics. Favoritism with managementHiring is based on looks – All push with no supportNo integrity  – A lot of show and dance for support center and president/ceo Your employees will respect you if you offer genuine support. It is all about what your shop looks like when the CEO is in town. Stop favoriting managers, no one respects you for it.”

01. Feb. 2014 “Great company in risk of ruin! Please get the bullies out and revive Pret to its former glory. Used to be the most amazing company to work for, a job to be proud of. Now your people work in fear…..its time to listen!

23. July 2012 “I am an ex GM (10 years service) I walked out last year as I couldn’t take the way we had to treat TMs to achieve ever increasing demands for profit and efficiencies.”

 




 

HQ London or Offices in other Countries

 

19. Dec. 2017 London Former IT Analyst: “Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.”

28. Feb. 2017 NYC Former Purchasing Director: “One of the oddest work experiences. Worked their during a transition period – so company going in one direction and then the opposite.

 

Facebook Group started in 2011 by former employee, which is hard to find as Facebook on behalf of Pret hides any bad press (censoring).

2018-01-07 I Hate Pret Facebook Page2

 

 


 

 

As my blog has grown into a maze of writings, I created a “Mind Map”, an overview to the most important blog entries for the reader not to get cluttered with posts. To understand the main issues that I have survived, please visit My Ordeal with Pret A Manger overview, click on the arrow next to each heading that you choose which will lead directly to posts back onto this blog. Thank you for reading.

 

©2019 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day 68 – Pret A Money Hungry

 

A brand new “review” from a Facebook post of a Pret staff. The comment was under Pret’s announcement of the Homeless House.

Quote of the Day regarding the charity work Pret does:

The help they do is just for public to bring more customers in. Behind is chaos.

Nothing more to add to this one.

 

2019-02-08 Facebook good post

Link to Facebook comment

 

Featured in “Quotes of the Day” selected Pret reviews and long list of “Pret Staff Complaints“.

 


 

As my blog has grown into a maze of writings, I created a “Mind Map”, an overview to the most important blog entries for the reader not to get cluttered with posts. To understand the main issues that I have survived, please visit My Ordeal with Pret A Manger overview, click on the arrow next to each heading that you choose which will lead directly to posts back onto this blog. Thank you for reading.

 

©2019 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Manger aims to Silence Truth on Workplace-bullying Practices

 

Pret aims ti silence

 

Two tweets late on 08.02.2019 to Nicki Fisher, Director of the Pret Foundation Trust had my account be shadow banned again.

That’s no a problem, because my writings are still tweeted from other accounts.

I am just raising awareness that Pret is trying to hide the truth of how it is behind their facade.

This is a brand new example of the two Tweets that got my account censored and banned again where my Tweets from that account is not visible to the public, while still visible in my “Tweets and Replies”.

I made screenshots in case Tweets are completely deleted at some point.

This is Nicki Fisher’s Tweet I responded to. You may or may not see at the bottom “View more Tweets”, but if you click on it, there’s nothing for any viewer. And yet, there is…

Initial Tweet by Pret’s Nicki Fisher: (some free PR for Pret 😉 )

 

2019-02-09 Nicki Fisher Tweet

Link

 

When you scroll down you cannot find @LateNightGirlMe Tweets, maybe only the Tweet by @ND43470490.There may or may not be “Show more Tweets” to click on it.

Direct link to my first Tweet from @LateNightGirlMe that got hidden minutes after I tweeted and was then shadow banned, probably from Nicki Fisher reporting my Tweet to Twitter to censor / hide it to avoid bad press:

1st now hidden Tweet but still there in my “Tweets & Replies”:

 

2019-02-09 My Hidden Tweet to Nikki PFT1

Link The 3:49 PM time is American, it was shortly before or midnight to 09.02.2019

 

2nd now hidden Tweet:

 

2019-02-09 My Hidden Tweet to Nikki PFT2

Link

 

On this 2nd Tweet I am referring and linking to a Tweet from that day, is from a former homeless person who works with homeless now and sees through the bull-crap Pret is doing:

 

2019-02-08 Former Homeless Tweet re homeless house Pret

Link

 

This blog entry is to show how Pret tries to hide how staff are treated from the public.

 

@ Nicki Fisher and Pret in general, if you are reading this, you can report me to Twitter every day, my Tweets reach people via other Tweets. My blog is busy as ever, people reading about the true Pret behind the facade.

I have become a campaigner and I will never stop speaking out against your systemic workplace bullying. Your pretense in charity while not protecting bereaved employees who are working for you for many years, and what you have done via your Development Manager LiWa, who lost her brother like I did, but you used her not to support me, but to sanction me. And than she crossed boundaries as well, because that all she knows in Pret.

You can pay hush money to people, report me to Twitter all day long. This will not go away, until you address this with courage and be the leader and “doing the right thing” that you boast to be and do.

 

Pret aims ti silence

 

If you are a new reader to my blog, please visit the following link to a blog entry to read of other staff’s reviews and complaints with Pret: Selected Reviews of current and former Pret Staff.

 

 


 

As my blog has grown into a maze of writings, I created a “Mind Map”, an overview to the most important blog entries for the reader not to get cluttered with posts. To understand the main issues that I have survived, please visit My Ordeal with Pret A Manger overview, click on the arrow next to each heading that you choose which will lead directly to posts back onto this blog. Thank you for reading.

 

©2019 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

The Best thing that happened to Pret A Manger

 

… is CEO Clive Schlee in terms of PR, marketing and presenting a well polished facade. But the CEO is not the best thing that happened to staff. Him being approachable and friendly is acting while staff suffer and are being fooled. I am a former Pret employee of 10 years and have survived systemic workplace bullying during bereavement under Pret’s leadership. My interview on a podcast at the bottom of this page.

No matter how many customers died, a third nearly fatal allergy reaction, several hospitalized and multiple ignored warnings: the CEO will fix every mess with an approachable smile.

Clive Schlee labelled me his “late night girl” and I survived his “friendliness” to publicly speak about my ordeal and many other staff complaints I collected onto one page: Selected Quotes and long List of Reviews and comments on the web.

How easy it is to take a few former homeless people who are vulnerable and easy to be manipulated, taking them to Schlee’s PRivate PRoperty in Austria for a hike, or going to Stone Hedge and now giving them accommodation and a low paid job, separating them from regular shops, as quoting Schlee they don’t want to keep them “too exposed” being slow to “integrate” them into regular shops.

In the meantime regular shops are harsh places with poorly trained bullying managers who are tasked to reach high target and profit, so that Mr. Schlee can pocket his £30 Million. So, what does he compensate this poor treatment of staff with?

Yep, good deeds via charity.

I posted several blog entries on the facade that Clive Schlee like the Ronald McDonald Clown does for McDonald’s, Clive does for Pret. Clive is the good cop, shop management are the bad cops, but all have one goal, squeeze as much “productivity” out of staff to maximize profit. And in all this throw in some good works and lots of free coffees for customers (that are paid by raised prices) and the public is hypnotized and lulled in to sleep.

With all things in life where we want to believe a facade and are shocked beyond believe when the quiet neighbour next door who was always so involved in the community turns out to not be what everyone around him believed. The truth always comes to light about a company, person, system, ideology…

 

Illusion

 

Some blog posts I wrote regarding Clive Schlee:

 

Cry Me A River – Translating Crocodile TearsClive Schlee not acting on customer deaths until this became public.

The “Fallen Stars” of Pret – Regular staff have a different story behind the scenes. Yes, there are good shops and good managers as well, but I worked in over a dozen shops and have only worked with 2 maximum 3 managers who were good and “normal”. The majority is terrible management.

The Great Pret-ender (Genius of the Crowd)

Pret Poets Society Explaining the different job roles in Pret shops and reviews from those.

The Good, the Bad, the Ugly Another writing to Clive Schlee

 

… and some other indirect posts on the overall atmosphere behind the Pret facade.

 

2018-01-07 I Hate Pret Facebook Page2

Facebook group since 2011 that Facebook hides on behalf of paying companies like Pret

 

 

2018-05-09 PAMSU EndTheMysteryShopper

Former Pret staff who was fired for starting a Union

 

 

2018-07-06 Head Office PR

Former IT Analyst having worked in HQ

 

17 Odd

Former Purchasing Director NYC

 

2018-11-01 Go back to UK

Former Corporate Employee NYC

 

 

2018-10-15 Staff complain in Twitter not paid HR

Link

 

 

Brutal Nightmare

YouTube comment towards the bottom

 

10 Chicago Pret horrible company to work for

A comment from a customer in Chicago who knew a deceased Pret employee

 

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