A Note to the Bot or the Hacker

 

To any bot or hacker,

who is “visiting” from a specific country in the Northern and Eastern Hemisphere, every time this country is represented on my stats, some pictures on my blog get messed up, meaning they disappear and I have to re-upload again. It happens mainly with the same pictures and this just happened again with this royalty free picture suddenly having its own URL:

https://poetrasblok.files.wordpress.com/2019/03/man-320273__340 DOT png
(Exchanging the DOT to a proper full-stop . to get to the picture in a new window)

This is from my blog entry I just published minutes ago: ACAS Guide to Bereavement at Work

This happened many times when they click on a picture, isolating it, and soon thereafter I had to re-upload. This happens especially with Tweet pictures I publish that give nitty-gritty details on Pret, Lawsuits against Pret, anything to do with Clive Schlee etc. As these are very visual they sometimes disappear and I have to re-upload. It also seems like the person who make the pictures disappear is looking for copyrighted pictures as Pret may be looking for ways to get to me. I use only royalty free pictures that don’t need to be credited as it says on the sites and have them all catalogued and logged for easy find. Other pictures I use are my own.

Also, my stats suddenly skyrocket within minutes by this ONE country, but no-one can read that fast where I make very long blog entries. One night this happened while I was watching the stats change AND was in live chat with a WordPress staff who looked into it during the same time.

This is how it looks like when an uploaded picture disappears. Only the file name, in this case > 2018-10-12-wrong-label.jpg is there.

 

2018-10-12 Wrong label Blog Pic missing again WHITE

 

And this is how it looks like when the picture is uploaded again like it was before:

2018-10-12 Wrong label Blog Pic missing again2 uploaded again WHITE

 

I observed this many times now since months, especially late at night and past midnight, when this particular country was the only country visiting my site in the early hours of a new day in my Hemisphere!

The only hint I give away about this country apart from the hemisphere is that people in this country are very technologically savvy and many international companies have call centers in that country.

If you have been employed by “someone” or a specific “organization” that is looking for something to get at me, and for you to hack into WordPress (and WordPress has confirmed after my inquiry into this, that they have a huge problem with bots etc.) to mess with certain pictures and stats, you may get paid to do a sorry job, but let your “employer” know that this is futile and be sure that WordPress is aware and keeps looking into this.

Best regards.

expret.org – Former Pret A Manger Employee
having survived workplace bullying under Clive Schlee’s leadership.

 

UPDATE 19.04.2019

This picture in the screenshot I’ve just made today keeps disappearing and I had to upload about 3 -4 times already. It’s a Tweet screenshot about Pret CEO Clive Schlee who responded to an open letter regarding labelling products for people with allergies and him admitting that he didn’t know how to respond:

Disappeared Picture for the 3. or 4. time with only the file name visible:

2019-04-19 Pic gone disappeared

 

I re-uploaded AGAIN:

2019-04-19 Pic gone disappeared reloaded

Link to the page the picture disappeared from, but I had to upload again.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

ACAS Guide to Bereavement at Work

 

A guide I have passed on to Pret A Manger since May 2015 when I first approached HR to make suggestions after my then line manager had me on prolonged 5 months late shifts and refused to rotate my shifts like it was before I became bereaved.

I approached HR, not to raise grievances or complain but to just bring ideas and suggestions. I never imagined that approaching HR would put a target on my back.

I speak extensively about my ordeal with Pret on my blog and podcast interview.

man-320273__340

 

 

I passed the ACAS Guide to Bereavement at the Workplace to HR and several different managers, area managers and anyone in a responsible position between 2015 and 2017. But of course apart from sweet-talk and the horrendous treatment that followed, lead from the very top, this guide was not taken into consideration. If this is now in Pret’s sight, than certainly after I left Pret.

I will keep it short as people who are really interested in this can read the guide and download the PDF file that ACAS has posted in partnership with Cruse Bereavement Care, the largest bereavement short-term support charity in the UK that I visited early on in my bereavement as well.

I just want to point out some things concerning bullying during bereavement and how my situation became 10 times worse than I could have ever anticipated even could happen to people who go through grief and trauma.

This will always be on Pret’s resume as well as how they dealt, or rather how they did NOT deal with TWO customer deaths, and why in this profit driven Western society there is such a strong resistance and refusal to supporting people in grief and tragedy. Once tragedy hits an employee they frankly become an inconvenience as companies want “robots” that function non-stop for the millions the top is gaining.

That’s why I have come to start disliking the term “workforce” as this sounds like an army, a factory of robots having to function in a modern-day slavery setting, under the pretense of “productivity” and “buzz” and “fun”.

 

Excerpts from the ACAS Guide on Bullying during Bereavement
on pages 11 & 12

~~~~~~~~~~

ACAS:

»Avoiding discrimination and addressing bullying

Employers should ensure their employees who are likely to be affected by the disability are able to recognise it, especially when performance or absence of a bereaved employee becomes unacceptable over the longer term for no other apparent reason.«

~~~~~~~~~~

This versus my experience of being targeted and penalized for not smiling during customer service even when I asked, almost begged to work in the kitchen for a while when I started to tear up on the shop floor. More on the Emotional Labour in this blog entry and the “brutality” of what Pret expects, no matter what.

 

09 Brutal Nightmare

Only one of >>> several comments on YouTube

 

~~~~~~~~~~

ACAS:

»Addressing Bullying

Bullying is defined as unwanted behaviour or conduct which has the purpose or effect of violating an individual’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for that individual. If the bullying is related to a protected characteristic then it is harassment.

Managing bereavement in the workplace

Employers should be alert to inappropriate behaviour following bereavement. Absence through bereavement can place burdens on co-workers and line managers alike who may pressurise (inadvertently or otherwise) or bully a bereaved employee into returning to work or performing their duties to the same level as they did before the death. The intentions of the bully do not matter – what is important is the impact that the behaviour has on the employee who is being bullied.

For example:
Rouji works on a telephone helpline and recently lost her mother. On her return from bereavement leave she is finding it hard to cope at work: she is struggling to reach her targets for calls answered and sometimes leaves the room visibly upset. Brandon, the manager, notices that the staff are unhappy at what they see as “carrying Rouji”, an attitude reinforced by the vocal views of her supervisor who has been overheard saying “she should get a grip, when my mother died, I found work a relief, look at the problems she is causing us.”Rouji has noticed the shaking heads of colleagues and their “tuts” when she leaves the room and this is adding to her distress. Although Brandon recognises the burden on the team, the company has a policy of not tolerating bullying and harassment. Brandon tells the supervisor to stop this behaviour and let it be known that staff may face disciplinary action if this unwanted behaviour continues. At the same time he sees if a temporary worker can be deployed until Rouji is able to reach her performance targets.«

~~~~~~~~~~

The guide goes on to cover a variety of issues regarding paid leave, long-term or reoccurring effects of grief etc. I just concentrate mainly on the subject of bullying here as this involved even Pret’s HR, Head Quarters, Clive Schlee CEO as this is systemic and no surprise anymore, why I went from management to management that had no policy in place to protect me or bereaved employees in general.

A People Business Partner (PBP) from HR in a grievance appeal’s hearing that I raised even admitted that there was another employee, an assistant manager who was bereaved and also mistreated at work, but that she was “bitter”. He foolishly compared me with her as if we were bitter because we raised grievances of wrongdoing. I emailed this PBP later that day in anger saying that this AM is not bitter, but in a lot of pain, as I related to her nightmare.

A few months after this hearing and what the PBP told me in that hearing, I learned that an AM died by suicide. I cannot proof that this is the same person, but I do not believe in coincidences anymore with Pret, especially after they involved a Development Manager from HQ who supposedly also had a brother who died in his flat, like my brother died in his flat… But I don’t believe this anymore. Weeks later after our contact I learned that she is also a Hypnotherapist and NLP practitioner, and the more hidnsight I have and keep talking about this, the more I don’t believe that she had a brother, even while I see some posts on her facebook page regarding her brother in 2016 before I knew her.

I tell my story verbally for the first time on a podcast here below in the audio player. I also collected many staff reviews from outside pages like Glassdoor, Indeed, YouTube, Twitter, Facebook etc. and combined them unto one page as Pret Staff Complaints.

I am so loud because I almost lost my life and if I alsmost ended my life, an assistant manager did, how many more are there. If Pret can hide two customer deaths under the carpet, how many work-related staff suicides or attempted suicides are there?

 

“Penalized for calling out for a funeral”

2018-11-01 Funeral

Former Barista, New York

 

Avoid AM

Former Assistant Manager, London

 

Java-script needed to play slideshow.

This slideshow requires JavaScript.

Slideshow can be paused

 

I can only urge any company, large or small to please have a look at this guide from ACAS. It is only a guide to which companies can draft their own policy from this blueprint that ACAS provides in partnership with Cruse. I survived systemic workplace bullying in a company that is very efficient in marketing and PR portraying themselves to be an ethical and caring company.

I have a different story…

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Pret A Manger Staff Slide Show

 

UPDATE: May 2019
TWO Pret staff have died within a month, 1 is said to be a suicide. It’s not the first suicide in Pret
>>>
Why is Pret A Manger not
being investigated on Staff deaths?

 

UPDATE August 2019

2019-06-30 44 staff 50 Clive

 

Pano Christou, new CEO from September 2019 on but already took over on Glassdoor from mid July to avoid more negative results for Clive Schlee:

2019-10-02 Pano 38 26

 

JavaScript required to view slideshow. May not work on mobile devices without Wifi.

This slideshow requires JavaScript.

Slideshow can be paused

The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints

 

2011 I Hate Pret Fuck Pret

Facebook comment from @preth8ers

Recent public complaints by current and former Pret staff (more in the slideshow and blog)

 

2019-04-22 NEW on TWITTER

Link

 

2019-02-08 Pret Staff Facebook Comment Complaint1

Facebook

 

This Pret staff writes this on Facebook in Feb. 2019 in response to Pret’s new “Homeless House” FB post. He points out the marketing/PR behind this, while current staff are mistreated, issues I’ve been publicly writing about since May 2018. And I underline his posts. It is all PR, using former SHORT-TERM, and mainly young, homeless people to polish up Pret’s image.

Important side note, this is also why Clive Schlee, CEO said in his blog where they put former homeless people (patronizingly calling them “Rising Stars” to which I wrote a blog on the “Fallen Stars” that are featured in the slideshow below) into their own shop, from the manager to the kitchen staff, running a whole shop with solely former homeless people. Schlee gave himself away how terrible work-conditions are when he said, that Pret is “careful to integrate” the “Rising Stars” into “regular” shops, as they don’t want them to get “too exposed”. Too exposed for what??!

The  answer is in the slideshow below with some examples here.

Just few of the countless reviews in the slideshow below give a “hint” on what he doesn’t want them to get “too exposed” to … and I also cover this in my “Open Letter to the Pret Foundation Trust“.

 

Further in the Facebook comment by a Pret worker regarding Pret’s Homeless House:

2019-02-08 Pret Staff Facebook Comment Complaint2

 

2018-11-01 Go back to UK

Link

 

2017 Prayer

Link

 

Recent reviews on Glassdoor
I can only underline these, in my worst times during bereavement and being bullied by my line managers under HR’s guidance, my Teams got me through the day!
If Team Leaders are good and care, they are the hardest workers who really run the shops while most managers sit in the office and avoid responsibility. Team Leaders are overworked, underpaid, not trained and always blamed.

2019-06-1 Toxic no training StPanc

Link

 

2019-05-05 DON'T APPLY Team Leader

Link

 

NEW review on Glassdoor again 08. June 2019 from a Barista in Oxford

2019-05-08 Worst place barista Oxford

Link

man-320273__340

 

Below, under the slideshow some info on wage lawsuits against Pret in the U.S. I knew about the one, but didn’t realize there was a second lawsuit that Pret settled! Current Pret staff will NEVER publicly or to customers tell how it really is behind the PR[et] facade, only anonymous on Review sites, YouTube etc. and via mail. Fear management is huge in Pret.
Two other groups/sites are out there, but not active:
Twitter Pret A Manger Staff Union: @__PAMSU__  since 2012
Facebook: I Hate Pret A Manger  since 2011
And myself since May 2018.

Plus, my interview at the bottom of this page and Wage Lawsuits in NY against Pret under the slideshow.

 

THIS selection of Pret staff complaints / reviews is WHY Clive Schlee is “careful to integrate” former homeless people into “regular shops” not wanting to leave them “too exposed” while regular staff are pushed like slaves under Schlee’s leadership, to repay the investors with maximum profit and him pocketing £30 Million in bonus after the JAB takeover!

In the meantime Clive Schlee polishes Pret’s facade by doing some “charity” and loudly proclaiming via the press about it. And the majority of the public falls for it.

THIS is what Clive Schlee, CEO of Pret A Manger doesn’t want the “Rising Stars” to get “too exposed” to, being “careful to integrate them into regular shops”, because it would hurt Pret’s polished, shiny image having a former homeless person catapulted back onto the streets after the stress workers suffer in regular shops!

An important issue on the forced happiness Pret staff have to display under “Emotional Labour”, something I have survived during traumatic bereavement —> How Companies Force Emotional Labour on Low-Wage Workers.

 

I write extensively about Clive Schlee’s “legacy” on “Late Night Girl Articles” after Schlee patronized me calling me his “late night girl”. Full story in the audio player interview at the bottom of this page.

 

Labor Lawsuit Monthly: Pret a Manger

What Happened: New York workers sued Pret A Manger (for the second time in four years!) over wage violations. This time, workers accused the company of skimping on pay by rounding hours down when employees reported time worked.

The Result: Pret A Manger settled the case for $875,000, paid out to the affected workers.”

Link to Article

Just the thought that CEO Clive Schlee pocketed £30 Million after the JAB purchase, 30 times more than what Pret has paid in the settlement to 4000 (four thousand!) workers combined. And God knows how much the newly appointed COO Pano Christou got, who likes to stay low-key and is a little too quiet for a COO! And whatever all the other leaders received. Sick and greedy world we live in! From own experience how we were squeezed for the little pay, which is a few pennies more than the competition alright, but the work is humongous, staff work double for this in hopes to get promoted fast! I wrote this on other blog entries, but having wasted my time, skill and labour in Pret, apart from my own trauma with this company, it is the biggest regret in my life.

Pret is NOT what they portray themselves to be, they are just very good in marketing themselves as this ethical company! Look closer!

 

Wgae Lawsuit

Link

 

This below review is a huge problem in Pret UK as well, where team members are pressured under the pretense they’re not working hard enough, then have to stay longer to finish tasks without pay. This is done on purpose, where staff get so much to do which is unrealistic high. And then under this pretense are forced to stay longer unpaid. And if they complain they are threatened with disciplinaries and their job security. I had to chase my and my colleagues pay all the time and had to console depressed team members. As a team leader I also had to speak to managers many times on behalf of team members which made me not the favourite of the GMs, but I didn’t care, I cared about my team who had kids to feed!

Pret staff should sue Pret as well in a class action on wage issues. But people in the UK tend not to sue which I can relate to.

03-wages2-1-e1554218697911.jpg

Link

 

25 Staff complain in Twitter not paid HR

Link

 

2018-11-02 Pay issues Kevin Pavani

Link

 

This is why when an organization is “loud” about certain claims, when something sounds too good to be true, it’s always best to take a closer look. Not a good idea to make such lofty claims, they’ll come back to bite them in the butt!

Any current Pret staff and any employee in general, take it from me after I almost lost my life in Pret and a AMK ended her life in 2017. I share my story in the below audio player. Don’t struggle on your own, if you do nothing else but this: join a Union!

 

PretDoingRightThingHaHa

 

 

Right Thing Naturally

 

>>> Undercover Under Pressure

Amy Undercover

“…staff who are hugely overstretched.” Link

One staff review from 2015 asking for a BBC or Channel 4 Dispatches undercover investigation into Pret working conditions:
“Worked into the ground without empathy”

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.
 

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

FREE Coffees in Pret A Manger

 

… and why Pret doesn’t do a Loyalty Card system.

 

First of all some Pret shops outside of big cities had Loyalty Cards, because the volume of coffee sales being much less than in London and other busy cities. Not sure if those shops still do Loyalty Cards. Tweets from 2012:

 

Pret Loyalty Card 2012-09-13

Link

 

Terms and conditions at the bottom of this below Loyalty Card:

“Redeemable at the Manager’s discretion. Excludes Pret shops within Central London Zones 1 and 2…”

It even has an expiry date on it, forcing the customer to buy coffees before that date to get a free one … and at the manager’s discretion mind you! Pret showing its true “generosity” here!

 

Pret Loyalty Card 2012-03-29

Link

 

2017 Pret Loyalty Card

Link to a 2017 Tweet

 

So, here I am making free advertisement for Pret, but there’s more than meets the eye… I am not a journalist nor an established writer (although I have one self-published book under my belt with a now bankrupt publisher… out of print), and writers like to peek and copy what they find here, but I am writing from behind the scenes of having worked at Pret for 10 years. I don’t copy & paste articles under lazy journalism.

Pret is next to nothing when it comes to marketing and winning new and retaining regular customers. I think to gain customers, the best thing is to give freebies, and Pret does this fantastically. No business does this as best as Pret A Manger. So far so good.

But …

There’s that hairy but(t) again!

 

THE PRICE

Of course this brilliant marketing strategy has not just one catch apart from the ultimate goal of profit. People don’t realize how cheap the coffee is. If customers knew how much 1 cup of coffee costs for Pret, incl. the milk, cup, lid, labour and then would see the profit margin… people’s stomach would turn on what they pay for a regular latte! (There are reasons why CEO Clive Schlee pocketed £30 million in BONUS alone after JAB purchased Pret, not to mention all the other senior leaders and shareholders! Plus Schlee owning half of itsu and whatever else business he’s involved in).

Even while I worked at Pret I always wondered how Pret’s claim to be certified Organic and Fair Trade can even be valid. Not making allegations, just raising questions! To get certified as being organic is super expensive for companies. Pret has been sued for their claim to be natural while the food contains glyphosate for which the mighty Monsanto, now owned by Bayer, currently has 11,000 lawsuits on their neck, with two major lawsuits lost in the hundred millions, due to denial that their main product Roundup causes cancer, which has not been labelled on the product… But that’s another story altogether.

So, if the public is paying attention, I have seen it more lately that Pret signs are changing due to the successful vs. “natural” claim lawsuit.

 

2018-12-10 Pret froced to remove Natural from sign

Link

 

From the above familiar signage where the “natural” is replaced with “good”.

Even on Pret’s website, the word “natural” seems to have completely disappeared.

 

good-food-new-sign.jpg

Link to Pret USA Twitter

UPDATE 23. May 2019

A customer on Twitter posted this picture confused on why the word “natural” was covered over at LAX airport. In the U.S. Pret has to act while in the UK everything is lenient again.

2019-05-23 Natural Food labeled over2

 

2019-05-23 Natural Food labeled over3

Link to David Blumenstein’s Tweet

I write extensively on the “Natural” issue in Pret A Manger – Ready to (ch)eat.

But, back to the free coffee marketing. Even while working at Pret I always questioned how Pret can have Fair Trade AND certified Organic coffee while the coffee is so cheap. This may be another area some may be looking into after having looked at the “natural” food claim.

So, all the free coffees (and at times cookies, especially items at the end of the day or when products are expiring…) while being low in price for Pret, someone still has to pay for all these free items. And it won’t be Pret! Pret keeps raising prices regularly also to cover the cost. At the end of the day customers still pay for all the free coffees etc.

2019-04-17 Pret price increase

Link


 

THE PSYCHOLOGY

Clive Schlee, CEO of Pret and master of marketing with an approachable smile, his words on the freedom for staff to give free coffees and why:

Quote:
»We looked at loyalty cards but we didn’t want to spend all that money building up some complicated Clubcard-style analysis.
Instead the staff have to give away a certain number of hot drinks and food every week.
They will decide “I like the person on the bicycle” or “I like the guy in that tie” or “I fancy that girl or that boy”.
It means 28 per cent of people have had something free. It’s a nice, different way of doing it.«  *
From ThisIsMoney.co.uk

(*cough* while 72% go empty handed… see below)

Yes, the “having to give away” is even a pressure point for managers that push team leaders when the targeted percentage of freebies for the week has not been reached. It was part of my job as a shop team leader to keep an eye on the numbers and encourage teams to keep giving freebies OR stop giving, when we reached the percentage for the week, before the new week’s budget started again.

2017 Free coffee budget punishLink

 

2018-12-31 re free coffee marketing2

Link

 

On a side note, when the two customer deaths became public and the outcry was loud for a while, there was also an increasing Twitter “storm” on freebies where customers went online to post with enthusiasm about their free coffee or cookie…

And here is how that “fancying” is out of proportion with Clive Schlee’s admitted 28% as well as my experience as a team leader:

 

~ MULTIPLE FREEBIES at times even within ONE WEEK ~

 

 

2019-03-28 4th Free coffee

Link

 

2017-04-17 free coffee AGAIN

Link

 

2016 TWO free items in ONE week

Link

 

2018-06-21 2 free items

Link

 

2015 TWO Free coffees.jpg

Link

 

2019-04-13 Regular free coffee

Link

 

2019-04-09 Free coffee 1 to 2

Link

 

2019-04-13 Patience Smiles for Free Coffee

Link

 

2019-04-16 Free coffees often

Link

 

2017 Getting freebies free coffee for ages

Link

 

~ vs NOTHING for YEARS ~

 

2019-01-11 1st Free since years

Link

 

2019-04-18 Free Coffee after YEARS

Link

 

2019-03-21 Free coffee since years

Link

&

2019-03-21 Free coffee since years2

 

2019-03-28 free coffee today was the day

Link

 

2017-02-25 After lifelong devotion free coffee

Link (I love typos on Twitter… from devotion to devolution!)

 

2015 Free nonsense loyalty card

Link

 

2017 In 5 years no free coffee

Link (Another lovely typo: Pret as in looking for “Prey” >:-] )

 

2018-12-13 NOT attractive for free coffee

Link

 

2015 Never etting free coffee

Link (And Pret having a laugh!)

 

Political jokes Free Coffees 2015 Discrimination

Link

 

2019-04-16 five 5 years no free coffee

Link

 

2019-04-16 Free Coffee Legend replie

Link

 

… and so on….

Needless to say that those customers who get free coffees regularly, even daily, will not spill the beans on Twitter. 😉

As a team leader I had to “re-adjust” my teams’ choices to give solely at their own “discretion”, especially flirting baristas giving free coffee EVERY TIME to specific (to them) attractive customers. Or one team member would give free coffees every day to a customer who was an editor of a weekly celebrity tabloid magazine bringing that TM a free magazine every week. Company policy would be dismissal to “exchange” services for private purposes. But that’s how it works and Pret would never admit how discriminating the give-aways are in the name of “random acts of kindness”. That’s why staff are not allowed to have friends and family members eating on the 50% rebate WHILE staff are on the shift working.

Staff also are not allowed to ring up the 50% rebate on their staff discount themselves on the till while serving customers, as some customers make friends with staff for freebies and rebates. So, this was always a struggle to shake up the “policy”. I loved to give freebies, it was my favourite thing giving whole lunches on the house. But I often gave it to the moody and even rude customer to “kill them with kindness” or “heap burning coals on their heads” or just be kind to someone who looked pretty down…
I looked for the “underdog” to give freebies as we never know what hell they may be going through!

 

And another reason why Pret aims to have Taxi parking spaces in front of shops… Cabbies move around London being the BEST advertisers, especially to tourists looking for a coffee place!

2014 free coffee taxi cabbies

Link

 


 

CONTROL (of the carrot)

 

Carrot

 

2017 Behavioural science free coffee loyalty card

Link

And this is how the psychology works that Pret is so cleverly using. A Loyalty Card system, apart from costing additional money for Pret as Clive Schlee rightly said, would give the customer control over the timing of free items. And as Pret whips out coffees like no other coffee chain (the 1 minute Mystery Shopper pressure <- YouTube slide – on workers for fast service is another reason for high profit in Pret via Emotional Labour) a Loyalty Card system would guarantee customers free coffees at their chosen time, especially all the regular customers who go to Pret EVERY DAY.

For staff to give freebies at their discretion (or discrimination!) gives Pret the control on when customers get freebies (the timing is completely out of customer’s control) AND serves like a carrot in front of the donkey that keeps going to Pret like a gambler, spending money and hoping to get that free coffee or cookie or whole lunch …

 

2019-01-15 waiting for next freebie

Link

 

Carrot

 

2019 No free coffee for a while

Link

 


 

FREE ADVERTISEMENT

To shorten the already long blog entry with more customer tweets on freebies, I mainly put journalist tweets here. Only a few tweets by a host of journalists who are supposed to be neutral, reporting on events rather than making free advertisement for Pret, while not looking deeper as one would expect from “investigative” journalism. Mainstream media for you:

 

Journos adversiting for Pret 2013

Link

 

Journos adversiting for Pret 2015 Guardian Journo

Link

 

Journos adversiting for Pret 2019

Link A boost in self esteem even with a freebie!

 

Journos adversiting for Pret 2019 to other half

Link

 

One journalist even goes a step further and plays Job-center for Pret, recruiting low-wage workers:

Journos adversiting for Pret 2019 Jobcenter

Link

etc.

Makes you wonder if they are paid under the table or are so infatuated with the cheap free coffees, and then being blinded to do real neutral journalism. Kind of sinks your heart how the majority goes with this freebie scheme so easily.

Staff hope the Mystery Shopper is nearby or even serving the MS when the staff member is extra generous. As staff can earn up to extra £50 or if perfect even £100, if the Mystery Shopper is even more impressed with their service (butt kissing). Often this is quickly done by giving a free coffee and BOOM! if it was the Mystery Shopper receiving the freebies, that staff member gets extra cash award. I write about this extensively in The Truth behind the Pret A Manger Smile.

 

A customer’s observation most people are blind to:

2018-12-14 Customer recognizes forced friendliness happiness

 

A Mystery Shopper tweet:

2017 A Mystery Shopper tweeted

Link

 

Customer Tweets:

2015 About Mystery Shopper

Link

 

2013 Mystery Shopper Group Incentive

Link

And the psychology of “group incentive” is actually peer pressure and what a recent reviewer called “blame culture” which I totally underline. I spent a lot of time building my team member UP when they messed up the Mystery Shopper after our manager put them DOWN, because putting down is counter productive and leads to mental health problems. If I had buckets for the tears that were flowing after the harsh telling off when the Mystery Shopper wasn’t happy …

 

2018 Emotional Labour Labor Quota Smiles2

Link

 

A Pret employee’s review on the Mystery Shopper pressure:

2019-04-16 Mystery Shopper Blame Culture

Link

Or the “happy family” trap and the pressure on ONE person who loses the bonus for the whole team turning the team against that one person. Again, I had to many times step in-between the 1 person to protect them from the group and the bullying mentality Pret encourages.

Another of the many reviews along those lines:

2019-04-09 Mysterys Shopper Trap Happy Family

Link

 

So, the marketing of Pret is simple:

  • Give LOTS of free coffees (& cookies, lunches, but mainly coffees) that costs very little for Pret.
  • Lure customers in with the free items and 99p coffees or even better, 49p with a reusable cup (& now free water tap refills even if not a customer – they will become customers while in the store! 😉 ). The carrot is getting them into the shop so they’ll spend on other products they never intended to buy. Reason for the oven in the shop vs kitchen is the smell of freshly baked croissants enticing to purchase…
  • Don’t do freebies on a Loyalty Card system to have the control over customers, luring them in with the freebie carrot while they keep spending and hoping for that free coffee like a gambler waits for the next win.
  • Raise the coffee and product prices as someone needs to pay for all the freebies. And it won’t be Pret.
  • Give staff the feeling of power over their decision whom to give freebies, but deny that it is done discriminatory (take my word as a former team leader, it IS discriminatory).
  • In return just watch how customers from street-smart cabbies to text-book polished journalists flock to Twitter giving FREE advertisement on behalf of Pret.
  • The free advertisement of free coffees, as well as now free water taps for non-paying “customers” also, brings people in who then spend money they didn’t intend to spend …
  • Lean back and watch the profits rise, doing the math in how much money people spend before getting that free coffee… if at all!
  • Good luck to all the customers paying it forward for the other customers to get the freebies while faithfully waiting to crack that jackpot one day! 😀

 

UPDATE:

Why staff in every Pret shop smile so much and ALWAYS seem so happy and “generous”. In a nutshell: Weekly Mystery Shopper visits that test staff on several points like how much selection is in stock, how clean is the shop, how is the overall atmosphere etc. But the MAIN thing staff are tested on is service. Do individual AND all staff smile, give eye contact, make small conversation with EVERY customer!
Details in below YouTube slide with Mystery Shopper excerpts that I’ve put together, but I left out a lot of other issues and concentrated on the smiley, “happy” facade.
I also write extensively and collect articles on “Emotional Labour” in the service industry that hurts and harms low-wage employees: —> The Dangers of Emotional Labour

And there’s a reason why Pret and its leadership have such poor scores on Glassdoor & Co as staff always speak out in anonymity while at work pretend towards customers to be happy to keep their job having kids to feed and Uni tuition to pay. People fall for the friendly facade, but staff know how it really is.

And customers who go on Twitter complaining about non-smiling staff, even when it’s quiet, just do not realize how EXHAUSTED staff are, having come out of coffee/lunch rush, or working 7-10 days straight without a day off!

And those customers who do commend staff on Twitter, often their recommendation and praise is NOT passed on to staff. I was told by customers several times over the years if I received feedback from my boss as they commended me to Pret HQ or social media. But I never received the feedback from managers. So, dear customer, please praise the worker INSIDE the shop IN FRONT of the manager and team, because many managers bully staff, and THIS would help the worker to get some much needed feedback and “vindication”, so to speak.

I found only 1 Tweet where a customer not only bothered to ask the staff if they received feedback, but then confronted Pret on it:

2019-08-06 Customer recommendation praise not passed on

Link

Mystery Shopper Slide:

 

Clive Schlee’s “retirement” exit on Glassdoor:

2019-06-30 44 staff 50 Clive

 

Pano Christou, New CEO:

2019-10-02 Pano 38 26

 


 

A long list of reviews and complaints from current and former Pret Staff >>> in this LINK.

 


 

UPDATE May 2019
TWO Pret staff have died.
More here >
Why is Pret not being Investigated?

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Former PRET A MANGER Staff INTERVIEW

 

Below the interview section I made a slideshow of Pret Staff Complaints / Reviews from Review sites, YouTube, Twitter and other sites. The Interview can play in the background while the Slideshow just rolls.

I tell my full story with Pret A Manger, having survived systemic workplace bullying during bereavement which involved HR, even CEO Clive Schlee and a Development Manager from HQ who has the SAME loss I have, but was used to gaslight me instead of mutual support. This is my story with Pret and why they don’t respond, as I have evidence and this would open up a can of worms for them. They instead report me to Twitter to get “shadow banned”.

If you are a current Pret employee, join a Union. Contact BFAWU that is very active and were instrumental in the first ever McDonald’s strikes in the UK, or any other Union of your choice. But don’t stay alone as Pret does not play fair.

Also leave reviews on Glassdoor, Indeed and anywhere you can use your voice.

Also, check Pret A Manger Staff Union (@__PAMSU__) who got fired for starting a Union and “I Hate Pret” group on Facebook.com/preth8ers

Full story in my interview and see slideshow below.

Interview:

Interview by Adam @1AdamParadox

 

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The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints

UPDATE: Branching out on YouTube:

 

UPDATE May 2019
Link: >>> TWO Pret staff have DIED within a month
1 is said to have been a suicide.
It’s not the first suicide in Pret.

And I survived myself having had close calls.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

 


 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

Interview of Former Pret A Manger Employee

 

Two customers recently have commented on the intense stress or the lack of management on the shop floor during busy times.

  • Most customers only complain when they have to wait more than 2 minutes to be served, while being perfectly happy to wait 10 minutes at Starbucks. This is because customers now are “spoiled”, knowing they get served within minutes, even seconds at Pret. I explain in my interview at the bottom why Pret has the 1 minute rule.
  • Most don’t understand that staff are forced to serve within 1 minute or they may lose the bonus if the Mystery Shopper wasn’t happy with the timing and service.
  • Most people do not see the stress and pain staff go through.
  • Most don’t care to know about the fear management under harsh managers and the depression staff suffer. I mentioned this to customers on Twitter who were fast to complain about the service, I told them that I was complimented many times by colleagues, customers and Mystery Shopper reports on my service, friendliness, giving coffees on the house etc. Of course I had bad days as well, but I received a lot of good feedback and yet no-one knew how many times I left my shift after work headed for the bridge, especially during bereavement and the bullying on top of it Pret put me through.

 

My story is at the bottom in an interview.

 

But only two customers that I found recently speaking out on behalf of overworked staff. Yes, customers also go on Twitter to commend staff for giving free coffees and being (seem!) happy and smiley. But no customer asks themself how anyone can smile, be happy, chatty for 8, 10, 12+ hours EVERY DAY in an intensely stressful, noisy, busy, often hot and dry environment, where they are not allowed by management to drink even water behind the counter to stay hydrated. People have NO idea how exhausting, stressful and depressing the job is. And they are expected to fake a happiness and smiles or lose bonus when the Mystery Shopper marks them down and managers threaten them with disciplinaries or job security in the office.

 

2018-10-02 Modern day slavery depression

Depression. Anxiety. Dread to go to work

 

2019-04-22 NEW on TWITTER

Link

 


 

I write extensively about this in the Emotional Labour article.

 


 

2019-03-19 Response to customer complaint re manager

Link

The second Tweet is a response to the CEO’s reply to the above tweet, yet it’s not addressed to his Twitter account nor posted in the same feed as above. Not sure what that’s all about:

2019-03-19 Customer re managers

Link

 

And this customer’s observation made my day, because most people either don’t see the stress nor care how horrendous it is for staff. In this case here it’s King’s Cross, one of the most (and worst) busiest branches. I worked there for a week to help as they were always low on staff. After that week and the manager asking me if I can come again, I politely declined, there’s only so much mental and physical pain you can take.

 

2019-03-22 Customer Noticing busyness Pret1

Link

 

2019-03-22 customer kings cross emma observation stress

Link

 

2018-10-20 Staff cry

Link There are more tears that flow behind the scenes in the kitchens, staff rooms, in the bus going home… Just 1 customer had enough eyes to see and care!

 

2015-09-29 Staff cry

Link

Yes, as a Team Leader I had to console a lot of Team Members over the years after they were shouted at by managers and/or customers, received a warning because they didn’t smile when they served the Mystery Shopper etc. I cried many times, but as a Team Leader not in front of my team, I locked myself away in the toilet or on my way home in the bus I just led the tears flow.

And in all this Pret tasks the weekly Mystery Shoppers that visit every shop to probe on the following among also probing if they are served within 1 minute, receive their hot drink within 1 minute etc.:

04 MS

Pret: “We aim to connect with every customer with eye contact, a smile and some polite remarks. Rate the engagement level of the person who served you at the till.

Mystery Shopper: “I was not greeted at the till or given a smile …

Line Manager to the person having served the MS: I need to see you in the office!

 

Customer recognizes forced friendliness happiness2

 

What staff go through behind the scenes that customers don’t see, nor care about:

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The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints

 

man-320273__340

 

For the first time I verbally tell my story with Pret in one setting on a podcast.

Preview:

 

Full Interview:

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

The main subject being workplace bullying, we also spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general and what to look out for in an interview for a new job. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

I wonder what person

 

is behind the heart
that beats
carelessly
on repeat

Amazon seems to be the new “Hitler” these days

Just without the MUSTache

No-one’s ready to quit that account.

I am tired of Pret, Amazon, Multiplaces, Podcasts, lions, cats and dogs, ants, dust…

If you are a grown up, just beware to not grow over people.

Just stay put, don’t reach for the stars and you’ll be ok.

xxx

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

“Harrowing Suicidal Employee Crisis at Amazon”

 

This is why I cancelled my Amazon account and don’t sign up to anything where Amazon is behind it, if I can find the info.

 


 

Part of the article:

Emergency call logs reveal harrowing suicidal employee crisis at Amazon

A harrowing investigation by the Daily Beast has revealed dozens of calls made by Amazon warehouses in the past five years to emergency services about employees on the brink of suicide.

The researchers found that between October 2013 and October 2018, emergency workers were summoned to Amazon warehouses in the US at least 189 times for suicide attempts, suicidal thoughts, and other mental health episodes, according to 911 call logs, ambulance and police reports.

“I have a suicidal employee in one of our offices, he attempted to cut himself three or four times tonight,” said one such emergency call. …

… The worker has been “with Amazon for over a year and is frustrated with his employment because he felt he was lied to by Amazon at his orientation. He keeps saying the company told him they valued his employment and would be treated as if he mattered and not just a number,” the report added. …

… In a statement to The Daily Beast, Amazon said it values the health of its employees and suggested that the number of calls is an “overgeneralisation” that “doesn’t take into account the total of our associate population, hours worked, or our growing network.” …”

 


 

“Lawsuit alleges Amazon caused worker’s death”

On January 23, 2017, 57-year-old Thomas Becker began his regular 3:30 a.m. shift as a maintenance technician at Amazon Fulfillment Center MDW4 in Joliet, Illinois. Twenty minutes later, he experienced a medical emergency that was compounded by a shockingly delayed response from Amazon, leading to his death. In response, his widow, Linda Becker, has filed a wrongful death lawsuit.

According to the lawsuit, Becker clutched his chest and fell to the ground at 3:50 a.m., begging to his co-workers to come to his aid.

Twenty-five minutes elapsed before Amazon contacted the Joliet Fire Department’s station 3, which was less than a half mile away. Minutes later, firefighter/paramedics arrived, yet they were forced to come through the front doors, delayed by conversation with security, and then forced to walk across the 1.5 million-square-foot facility to where Becker lay, rather than being allowed to access his location though a nearby loading dock door. All told, the lawsuit alleges another five to seven minutes were lost, and when they made it to Becker, he was no longer conscious or breathing. He was taken to Presence St. Joseph’s Medical Center, where he was pronounced dead at 4:58 a.m., having suffered cardiac arrest.

During the extreme wait for treatment within the warehouse, the lawsuit also claims that none of Amazon’s internal medical personnel (Amcare) came to help with a functioning Automated External Defibrillator … >>> further reading in this Link to the article.

 

It’s so time for change!

 

Hashtags: (open in new window)

@TheFACEofAmazon
#AmazonStrike
#AmazonSuicide
#CloseYourAmazonAccount
#LeaveAmazon
#BoycottAmazon
#StopAmazon
#AmazonWorkers
#AmazonAmbassadors (fake employees paid to do propaganda for Amazon: >>> News Article)
#AmazonPropagandist
#AmazonPropagandists
#Amazon
#AmazonWarehouse
#JeffBezos
#WorkplaceBullying
#ModerndaySlavery
#ModernSlavery
#Unite
#Unions
#Strike
#BernieSanders

And in my own cause:
#BoycottPret
#BoycottPretAManger
#CliveSchlee
@Preth8ers
(A Facebook Group since 2011 – not very active)
@__PAMSU__
(Pret Staff Union since 2012 – not very active)
@BFAWU1 (Very active – Food Workers Union that was instrumental in the 1st ever UK McDonald’s Strikes)
@1AdamParadox (Interview)
expret.org
 (Home page)


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

My interview (podcast)

 

In the below link is an interview with Adam from The Adam Paradox Podcast. He interviewed me on my experience with workplace bullying and Pret.

In the 1 hour 40 minute interview we covered a lot of other issues like gaslighting, “shadow banning” and censorship on social media etc.

Please visit his podcast as well as Twitter @1AdamParadox, he mainly covers workplace bullying and is very well researched and experienced in the subject.

 

 

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

You will Lose Everything that makes You Human – Pret A Manger

 

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(I left all the mistakes in the reviews to keep it in their own words)

 

»This job can annihilate every piece of humanity inside of you

Collected on the Long List of Pret Staff Complaints and Reviews

 


 

UPDATE March 2019 – The first time I share my story verbally in one go in this interview.

Interview:

 

 

Adam

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

We spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

Life is short

 

Interview:

 

 

Adam

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

We spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 


 

 

Be kind to yourself and each other.

 

 

 

 

 

 

 

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Pret A Manger Slideshow

 

02 Annahilates Humanity12

 

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For the first time I share my story verbally in one go in this interview. Underneath the interview section are selected reviews from current and former Pret Staff.

 

 

Adam

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

We spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 


 

Long List of Pret Staff Complaints and Reviews from diferent positions, countries, years…

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Manger Snapshots, Experiences & Reviews

 

UPDATE March 2019 – The first time I share my story verbally in one go in this interview. Underneath the interview section are selected reviews from current and former Pret Staff.

 

 

 

Adam

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

We spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 


 

2018-11-01 Go back to UK

 

~ ~ ~ ~ ~ ~

Dear Lord, protect me from ever need to work for Pret a Manger ever again. Amen. For this company you are numbers, robots, machines, you are no humans.”

~ ~ ~ ~ ~ ~

Go back to the UK, Pret I have never worked in such a toxic, unprofessional corporate environment.

Workers are slave Very bad management. They treat you like a slave. You have zero value for them. They don’t recognize your effort…”

I want to be as loud as possible herePRET DOESN’T CARE!I just feel very strongly that the general public view of this company is very far off from the truth.

Pret doesn’t care about workers. The most important is business, profits. That’s why they cut working hours and made you work harder.”

horrible management … management is disrespectful, they fire people when they are having rough times in life… i was penalized for calling out for a funeral.”

Horrible place they shout at you all the time for any little mistake.

Never again – very poor screening system when choosing management, lots of hr issue unsolved … reconsider the Happy Team, Happy Customer scenario and solve the hr issues from headoffice

Not for britishI felt like an outsider in my own country. Train your managers! They look unhappy and stressed.”

~ ~ ~ ~ ~ ~

Paris:Charge de travail horrible – Entreprise a fuir absolument, des rushs épouvantables parfois 7 jours de travails consécutifs sans repos.”

~ ~ ~ ~ ~ ~man-320273__340

 

Never left a job so fast – I worked only a few week in Pret but fell used and stressed out. Expectations is high but no help from manager.”

If I could give zero stars I wouldPret does not deserve even 1 star. I regret having worked there. Pret looks good from the front but once you work thete it’s a lot of stress”

You can do better – I was stressed out nearly everyday. The manager was very unprofessional and disrespectful.”

The place was always dirty. People wouldn’t take the job seriously. Everyday people would call out. I wouldn’t recommend working at this company. Avoid.”

to much stress for little pay – bad managers in most shop I worked, dirty work kitchen don’t wash hands …”

Hellhole …you treat people like they’re useless and worthless… get down from that high horse you’re on”

“Squandered opportunities Poor management, broken promises, stressful work environment.”

Pure Misery kitchen staff is treated like slaves… The upper management is a bunch of heartless, evil British monsters that take credit for all the positives and assign blame for all the negatives… Quit your jobs and go back to England and stay there.”

~ ~ ~ ~ ~

Exploitation, racism: Sfruttamento – azienda poco seria e stipendi molto bassi, poca vita sociale e turni troppo lunghi, bullismo e razzismo erano all’ordine del giorno”

~ ~ ~ ~ ~ ~

Despair pexels-photo-568027

~~~~~~

Intense and stressful environmenthostile work environment.”

HorriblePret A Manger is honestly a very unprofessional work environment. I’ve met great people at the job but the job itself is very stressful and not worth the pay.”

I hate work in Pret A MangerTreat all fair and don’t push so much.

Wouldn’t recommendThere are lot of slogans and promises of awards but when you do well there is no award. Manager is stressed and hectic no time to learn and make mistakes.”

Unfriendly environment people were too mean”

Don’t work for Pret when you sickI have disability from doctor but manager don’t believe me. they push hard no matter when you sick or not.

Discrimination and favouritismIf you can play games Pret is perfect.”

~ ~ ~ ~ ~ ~

General Manager: Not the best place to workNot much support to the management from the Operations Team. Had to work there at least 12 hours, as there was no other manager in the store, due to some HR issue … As much as they “Like to promote internally” you are still just a pawn for them.”

~ ~ ~ ~ ~ ~

2018-10-15 Staff complain in Twitter not paid HR

Link

“Other locations were filthy. Seriously… I worked at a relatively new location with staff that enjoyed themselves… but I was sent to a couple other locations at times if they needed help and ooooh was it a different story.

Bad experience – don’t be racist

They don’t pay leaders enough money. They transfer you from store to store if the gm don’t like you

Employees made the place hell to work

Ehh not worth it at all – Unprofessional staff, youre not even trained properly they just throw you in there.

The idea of proper training is also rediculous – Most people are taken in under promises

Overworked and Aweful Managers everyone complains how much they hate this job”

The brainwash is real A lot of people cry in the staff room especially in their entry period.”

Modern Day SlaveryDepression. Anxiety. Dread to go to work

Pixabay Tears man-1465525__340

~ ~ ~ ~ ~ ~

General Manager: Great company in risk of ruin! Forced to work without pay, expected to work during annual holiday, pressure on profit leading to unsafe food practices, bullying tactics used by Heads, unfair salaries, discrimination… Please get the bullies out and revive Pret to its former glory. Used to be the most amazing company to work for, a job to be proud of. Now your people work in fear.”

~ ~ ~ ~ ~ ~

Head Office:Great brand poor management – Poor management resulting in poor decisions. Office culture is working really really long hours. No work life balance whatsoever

~ ~ ~ ~ ~ ~

Manager:Standards have dropped in recent years, growing animosity between team members and even their managers…

~ ~ ~ ~ ~ ~

It’s all gone downhill …”

~ ~ ~ ~ ~ ~

pexels-photo-767387

~~~~~~

Taken from the Long List of Staff Complaints
from outside Review websites, YouTube, Twitter, Facebook of various positions, countries, years …

~ & ~

How Companies Force Emotional Labour on Low Wage Workers

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret A Manger Staff Complaints (UPDATED Aug. 2019)

or the first time I share my story verbally in one go in this interview.

Underneath the interview section are reviews/complaints from current and former Pret Staff.

You can still listen to the interview while scrolling below to the many staff complaints. Links to the reviews open in a new window or tab depending on what’s selected.

Interview:

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

The main subject being workplace bullying, we also spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general and what to look out for in an interview for a new job. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 

As some links seem to not work at times, I post a slideshow here as well of some of the below review-links:

JavaScript required to view slideshow. May not work on mobile devices without Wifi.

 

 

 

 

This slideshow requires JavaScript.

Slideshow can be paused

 

2019-04-22 NEW on TWITTER

Link

 

2011 I Hate Pret Fuck Pret

 

Glassdoor review 05.05.2019 from a Team Leader

2019-05-05 DON'T APPLY Team Leader

Link

 

Glassdoor again 08. June 2019 from a Barista in Oxford

2019-05-08 Worst place barista Oxford

Link

July 2019 Glassdoor percentage:
44% of staff (all positions incl. Shops staff, HQ staff, Management etc.) recommend working for Pret; 50% recommend the CEO. Occasionally these numbers rise again when suspiciously 5+ positive reviews in a row appear listing each position. But the truth will always surface:

2019-06-30 44 staff 50 Clive

 

I write extensively about Clive Schlee’s “legacy” on “Late Night Girl Articles“. For new readers Clive Schlee labelled me his “late night girl” which I explain in my interview (audio player) and I used this label to be a sore in his sight!

On 14. July 2019 Clive Schlee was still on Glassdoor as the CEO. But since I post these percentages on my blog and on Twitter, since 15. July Pano Christou who’s to take over as CEO in September 2019 appears already as the CEO:

2019-07-15 Pano Christou CEO

 

And on 22. July 2019 he starts on a “clean cut”:

2019-07-22 43 staff - 0 Pano

 

A customer complained on Twitter about how when it is very busy the manager is not helping on the shop floor but sitting in the office. I mention this in my interview as well.

2019-03-19 Response to customer complaint re manager

Link

The second Tweet is a response to the CEO’s reply to the above tweet, yet it’s not addressed to his Twitter account nor posted in the same feed as above. I wonder what that’s all about:

2019-03-19 Customer re managers

Link

 

Another customer

 

2019-03-22 Emma Customer observation

Link

 

2018-12-14 Customer recognizes forced friendliness happiness3

 

2018 Emotional Labour Labor Quota Smiles2

Link


 

If you want to skip this long intro, scroll down until the red writing, and below it click on any of the many staff complaints I linked from outside Employment Review websites, YouTube, Twitter etc. as well as what I survived in Pret.

 


 

Horrible Company Pret

 

2019-03-02 Team Leader Never Again

 

01. June 2019 “Exhausting work, slave labour”

2019-06-01 Sanish exhausting slave labour

Link

UPDATE May 2019
TWO Pret staff have died.
More here >
Why is Pret not being Investigated?

 

2019-03-01 Paris horrible

 

2019-02-09 Response to Homeless House Tweet2

 

Italian: Exploitation, racism …

Rough translation: Not very professional company and very low paid, little social life. And too long shifts, bullying and racism was everyday routine

2018-11-21 Italian Exploitation Racism

 

2019-02-28 I hate work in Pret

 

A customer in Chicago commenting on a deceased Pret staff and Pret itself:

Chicago Pret horrible company to work for

Link

 

2017-05-26 Pure Misery

»Everything is over priced and you are forced to act like a happy jack-ass or your pay is cut. This place is what hell must be like.«

Link

 

A rare observation and acknowledgement from the outside of the forced happiness/friendliness of staff:

2018-12-14 Customer recognizes forced friendliness happiness

Link

 

PAMSU Dismantle MS

 

2018-05-09 PAMSU EndTheMysteryShopper

#EndTheMysteryShopper

 


 

When customers who are so impressed with Pret because they only see the outside, the facade through the PR[et] machine, they ask Pret about these complaints and then are too easily sweet-talked into believing that this is just an unfortunate exception. But the truth will always come to the surface, no matter how long it takes.

I have chosen to do this public because I suffered so much and almost lost my life. I do this publicly for my own protection.

I wasted close to 10 years of my life in Pret! It is my biggest regret.

One major reason, but not the only one why there are so many complaints: Bridgepoint Capital. With the new JAB takeover, it will get even worse unless Pret radically changes their approach to the work conditions, and a £1000 fix won’t do it in the long-run, it is just an incentive to lure new workers in and retain current staff.

In the end, when nothing worked to make me resign because my grief was in the way of Pret’s business and my suggestions to improve work conditions was an inconvenience. When nothing worked (bullying, threats, file notes…) Pret used a Development Manager from HQ who also is a Hypnotherapist and NLP Practitioner, both that can be very dangerous tools in manipulating people, and they used it well. This development manager supposedly lost her brother similarly to how I lost mine and that way they used her to get to me, stepping on her as well as my dignity.

On a side note, she is governed under this therapy body who have a commitment right on their front page that I have not seen on other therapy sites: “Our accredited Register status helps to ensure the safety and protection of the public.” I find this  odd, as if they have therapists who are not working for the safety and protection of the public. This Development Manager who is also a Hypnotherapist and NLP Practitioner certainly is not adhering to safety and protection.

I became suicidal and ill. I was tricked and trapped again and again by management and HR, and my ill emailing out of trauma, having started to drink, I was fired while my father was in intensive care just out of a coma. I declined 4 settlement offers not signing anything and survived to speak of the ordeal I went through. This is Pret “doing the right thing naturally” as their HR department, and Pret in general claims.

 

Right Thing Naturally

 

I want to “let” others speak as well, complaints from even recently on employment review websites, YouTube, Twitter and other sites in the long list below.

 

Complaints from current and former staff members and managers, you can “blindly” click on ANY link below at RANDOM and it will read the SAME in a nutshell, at different times/years, from different positions: Discrimination, horrible, biased and incapable management, overworked, not paid for overtime, favouritism shown to own country-men etc…. Pret has extremely good PR in place and is sweet-talking their way out of this or post their “good deeds” online to cover up what really goes on behind the scenes, when customers contact Pret regarding these Staff Complaints.

 


 

The first person ever to stand up publicly against Pret’s terrible work-conditions was Andrej Stopa. I am the second, and in time more people will stand up.

 

 

 

 

Link

 

In my own way to cope with this be it sarcastically or with humour to get away from the seriousness and pain, I take a complaint from below’s list and put them daily as “Quotes of the Day” on my blog and collect them HERE, to stress the point how toxic Pret’s work environment is, and how it is hurting people hidden behind the shiny PR(et) facade.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything, but there may be fake reviews! And also the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more profit, is poisoned throughout the company. And in time the truth will always come out. Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews. In my 10 years in Pret I worked with over a dozen managers, and only 2 were decent, fair and caring, not to mention hard working. The majority I worked with are immature, discriminating, bullying, insecure, complacent and oftentimes incapable due to lack of training.

True reviews will always continue be written on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

 

One quote from a former barista in Pret NYC mentions that every shop they have worked in, it is the same story re: bad management, favouritism etc. And it really is, also in London, UK: “I worked in 4 different shops and the song and dance was the same in each one.”

Another review also from NY: “Every manager I have worked with – I have worked with 6 – will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company …” And I can verify this even in London, and I have worked with more than a dozen managers! Only 2 of them were exceptional and good, but it is the sad exception even now in 2018 as my experience and the below reviews show.

On the subject of missing pay and overtime not being paid as I have experienced as well in 10 years countless times that I had to chase missing pay from managers. This was draining and a job in itself.

Pret staff in the UK and elsewhere should do the same as Pret staff in the USA have done, go to court to reclaim missing pay: Pret A Manger settles overtime wage claims of 4000 employees!

You can click on ANY of the below reviews and read the same in a nutshell: bullying, discriminating management, over worked, missing pay, discrimination etc.

 

I did not correct any mistakes in the below reviews to keep it in their own words.


 

Start of the long list
of staff complaints / reviews

 

Get ready to lick so many a***es to advance
“Dear Lord, protect me from ever need to work for Pret a Manger ever again. Amen.
For this company you are numbers, robots, machines, you are no humans.”


horrible managementmanagement is disrespectful, they fire people when they are having rough times in life even if they talk to a manager about it , i was penalized for calling out for a funeral.


Go back to the UK, PretI have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience


Horrible place they shout at you all the time for any little mistake. … push you to be more and more quickly treat you like a robot not a human being … Dumb and bossy staff members….” Review from 27. June 2018


July 2019

Barista – “Not good – I always stay longer without pay. Change managers, treat your workers with respect! Pay more!

Team Member – “Stressful and unsocial – stressful, poor management, rude and unempathetic”

Team Member – “Very bad experience – Advice to Management: You don’t listen to us! Nothing more to say! Bad experience and company!!

Team Leader – “depressing workplace – quick money but depressing work place stop shouting

Team Member, London – “horrible company!
Pros: nothing at all, low pay for slave work
Cons: horrible manager and leaders. lies and discrimination. horrible company!
Advice to Management: get new managers”

 

Team Member, Gatwick, UK – “Awful, vile kitchen staff – Constant bullying and harassment by the Team Leaders and staff. Low pay Disregard for employee’s wage payments Unhelpful managers

Hot Chef, London – “Toxic, Stressful, chronically understaffed … baking over 200 pastries. Most of staff members are required to work over 45 hours a week. Staff members are being denied holidays booked with several months of notice.”

Team Member, London – “Aweful! Terrible work experience. Stressful and demanding for minimum pay. Not worth.

Barista, London – “Micromanaged slave work I expected slave work to be in the past but at Pret A Manger you are treated like dirt!!!”

Team Member, London – “I don’t recomment working for pret.”

Team Member, Manhattan NY – “Apply to this job if you want to work for a role and not get paid for that roleas a team member I was made to hot chef, be a team member trainer, and an A team member, and was only being paid minimum wage whereas those key roles get paid more money.

Barista, UK – “waste of time – very busy coffee shop, no work/life balance, staff calling sick every day so every day was short in staff, no pay for doing extra hours,unexperience and unprofesional managment

Team Member (TM) London – “abusive leaders and low pay for hard work”

Team Leader, Massachusetts, USA “don’t bother – Its a mess management is horrible and the higher ups are worst. all they care about is saving themselves from trouble and will throw anyone under the bus for their benefit

Team Member, New York – “Bad management, Always being “hounded”.”



May / June 2019

Team Member, New York – “supervisors dont care about you low pay for a lot of work

Kitchen Manager, New York – “Too much pressure Disorganize operations Asking for too much comparing to competitors

Barista, Stansted UK – “All the good management keep leaving

Team Leader, London – “too Stressful, too high standards”

Barista, Paris, France – “They accept anybody and pay the minimum possible in each role.”

Team Member Trainer (TMT) New York – “They don’t give you raises when its time. Inconsiderate and care more about gossip than why their stores are failing.

Pret A Manger bad place to work – “Biased management favouritism discrimination racist

Robotic, Repetitive, Stressful – “robotic work everyday same work. no time to learn and my leaders are horribel”

Barista, Philadelphia, PA – “A lot of drama and favoritism.”

Don’t work at Pret, slavery in 2019 – “They promise pay rise and promotion just to keep you slaving for hours and you have to remind manager to pay you the right amount of hours you work

Nightshift, St. Pancrass, LondonToxic environment – Unprofessional superiors that scream a lot and treat you like slaves; Managenent not present during the nightshifts; Training programme not delivered appropiately. Stop treating your staff like slaves and give them a proper training

Barista, Gatwick – “Stressful – Early hours To busy Stressful Hard to handle

11. June 2019 “Nightmare – If you want to feel like a slave, work here. All management who will not accept you if you aren’t one of them…All phonies with fake smiles. They look down on the workers with spite. This company is everything that is wrong with the world.”

11. June 2019First world slavery!! – There aren’t any positives the negatives are too many…You don’t need to leave the first world to experience slavery. Pret is a extremely harsh and rude place.”

09. June 2019 NY Barista: “Poor Management and FavoritismI had basically no work life balance for the almost two years I worked there just to have someone who was only there a few months get promoted to leader because she was friends with management.

08. June 2019 Barista, Oxford: “Worst place in my life
Cons: All! Everything is bad! Slave job! Bad managers who put always the blame on you… Learn to be more kind with the workers!

05. June 2019 Team Leader: “DON’T APPLYYou meet great coworkers that get you through the dayYou have disgusting managers that only worry about themselves and their pockets. Never threaten an employee. Be honest and upfront….”

05. June 2019 NY: “Nice people, tedious work – You are doing the job of three different positions because they are low on staff.
Pros: Money
Cons: Everything else

01. June 2019: “Just Ugh
Pros: Free food, that’s really it. Not much more
Cons: Everything else. You get worked like a slave for pennies – treat it like a VERY temporary job to put cash in your pocket”

01. June 2019 Spanish: “Exhausting work, Slave labour”

Rough Translation:
“Working in the kitchen is like slavery, they force you to make sandwiches in very little time under pressure, the supervisor/leader is always “screwing” up. When you finished your job you have to stay longer for free. It’s physically and emotionally draining/exhausting. You sweat for 8.65€ (£? as this reviewer is in Edingburgh and Pret’s wage is £8.65). Stop crushing people.
Pros: Free food and coffee
Cons: Slave Labour”


 

28. May 2019massive pressure on kitchen leaders, early hours, stressful environment”

28. May 2019Favoritism everywhere, all the hardworking people continuously got in trouble for the lack of job the favorites did.

27. May 2019Robots welcome, humans go work somewhere else!!

2019-05-27 Robots welcome depression

 

27. May 2019 General Manager (GM): “Pret is great place to work if you want to make some money – on management level. However pressure is so high you can’t rest when you’re off or even on holiday

27. May 2019 “Work politics, blame games, pressure to deliver highly set targets”

23. May 2019 “Not good – Bad manager and team leader is lazy in the office long hours little wage Not a good company to work for

23. May 2019I did not like working in Pret. My team leader is aggressive, I could not finish my bench in time.
Pros: going home at end of shift
Cons: horrible place

23. May 2019 Hot Chef: “Thank you, NEXT! Training for me and others mostly happens at home when we are not getting paid. There is no appreciation for those who actually are acting as team members because one tiny mistake and you’re on the chopping block… being made to feel like I don’t matter, daily new rules and expectations

22. May 2019 “Most Managers are super bad – Get more involved within the shop instead of sitting in the office. Learn to make better rotas.”

22. May 2019Do not work here – Management are rude and unreliable. Listen to ALL EMPLOYEES!”

21. May 2019 “-terrible managment -early start at 5:00am -long hours –rotas never ready can’t plan week -GM is stressing us all time -low pay -fake smiling even when feeling down -mistery shopper unfair -too much stress -no team work -manager stress and not available”

20. May 2019A lot of the raises that were given have been taken away. Not enough front of house workers

13. May 2019the mystery shopper pressure is too much – every little detail is a problem your hard work is lost by the smallest mistake.

13. May 2019very neurotic environmenteveryone is so afraid of little mistakes – management manipulate in fear and are always stressing us. very stressful not worth the pay.
Advise to management: get some psychological help – your leaders are neurotic – what do you do to them?

12. May 2019Don’t work at Pret, not recommended! – Huge stress and constant lack of staff. Very bad management. Terrible workplace. No point in giving advise, they don’t care.”

12. May 2019Pret A Manger is like the military and a cult!! If you work at Pret you go between brainwash and abuse. You get told nice things and given a few perks but for the peanuts you have to work like an animal

09. May 2019 NY: “robotic work that eats away at your soul one day at a time. The turnover rate was ridiculously high, and for good reason.”

07. May 2019 “Scrap the bonus and pay us the £1. We work reallly hard.”

04. May 2019Stress, discrimination, mental health problemsDo not work there, HR cannot be trusted. Worst place ever. Pret has gotten much worse over the years, cut benefits, even less staff as before. Terrible place.

02. May 2019 Barista: “Pret soldiersYou’re not a human in their eyes, more like a slave. The management rubbish, they doesn’t care for you. no opportunity, no life.
Pros: Non
Cons: everything

01. May 2019 “Most staff english is not there first language, so this is often confussing – To speak english and not shout



April 2019 …

If you want to know what depression is work at Pret a Manger.”

30. Apr. 2019  “False promises and chaos

30. Apr. 2019Dishonest and incapible managers, long hours, stress, noise, low pay, no room to grow and learn”

27. Apr. 2019Constantly understaffed – No one listens to staff members,your advertising ,that you care for people,but it’s often complete opposite-discrimination,abuse no equal rights,constant favorism,most of times managers are in their positions ,because of licking their way up ,not because of hard work or honesty.”

25. Apr. 2019Dishonest company

24. Apr. 2019Bad environment

22. Apr. 2019I don’t recommend Pret – What is your training for managers?? Why are many so careless and some so rude and bullying?? What is your problem???”

16. Apr. 2019Toxic work environment – very poor management, long hours, fake smiles, too high expectations … stop be racist

13. Apr. 2019bad place to work don’t go there – we give you lot of advise already you don’t listen. it’s only about profit and cutting corners to do all the jobs. not worth”

01. Apr. 2019Treated like a slave Rude to new staff Over working So much pressure”

07. Mar. 2019Modern slavery
Pros: it does not have anything good
Cons: modern slavery and bad manager

ToughBe careful not to fall in the trap of the happy family: it’s a brainwashing strategy to make you forget you’re just the piece of an engine to them.

man-320273__340

 

Getting harder to stay here – In the last 6 months everything has gone downhill, many new standards which make it difficult to focus on customer service and turns us into robots.

factory work with lot of pain – Advice to Management: why are you so mean and don’t care for team?”

Poor Management – If management sucks you’ll be overworked,treated unfairly,lose of standards due to negligence”

Don’t work for Pret – Discrimiation from managers – bad HR experience

not good culture, not clean

Wouldn’t recommend this job to anyone. – Too much work for too little pay – Rude and inconsiderate managers”

Always lacking team members, poorly managed”

Harrassment, emotional abuse, exploitation of young people – Bad management, non ethical HR, slavistic management of your time at work

Terrible workplace, very uncomfortable atmosphere, lazy managers”

Toxic environmentyou are just a number, everyone is pushing you like a slave

painful jobpret a manger is painful job. feel like a slave. no time for breath. depress. bad paid. anxiety bad boss.

 

cyborg-2765349__340

 

Not good for young peoplePhysically, emotionally and spiritually draining.

Never againPrêt a Manger is an appealing company from the outside, but once you get in you realise how rotten the sistem is.

Painful jobpret a manger is painful job. feel like a slave. no time for breath. depress. bad paid. anxiety bad boss. work so fast. loud and shouts. tired. lot of pain

Temporary job to get on your feet – Working for 8 months was easy at first then became very stressful and I couldn’t wait to leave that job. Managers lack management and pushes it off for employees to handle. They sit in the office all day. Play favoritism

Don’t even bother – The baristas for some reason act like management and hurl abuse at you. Horrible People

Worst company, dishonest, discrimination, lying to young people”

Would give 0 stars if I couldMost of the managers are also passive aggressive and just generally neurotic and stressed and have a go at you for every small detail.

NY: “This isn’t the workplace to get to comfortable – Pros: Free lunch traveled frequently benefits and pay – Cons: Most of it’s corporate staff and managers

Treated like a slave – Rude to new staff”

Team Leader: “A lot of favouritism, if you don’t lick butts it’s complicated to develop your career there, unless you don’t mind to work there for ages to become Assistant Manager.”

Exploitation!!! – there is never enough team members we have to work double and pick up the mess manager leaves behind.

Not enough staff on purpose – Pret always has low staff. every shop I go has not enough people. Manager is happy when they got big bonus but they got it by team members woking extra hard”

Tried for a week not goodOn my first day a guy got fired he was very upset in the staff room.

Didn’t stay long – I spend a few days but it’s not for me. Manager didnt like me. Very hard job. Dont believe the hype.”

Horrendous Place to Be – Hiring process is robust and Engaging. Sadly its terrible beyond this. Demotivating Team Leads.Grossly biased unless you are from their country/background. Floor was supposed to be cleaned with a Blue Role,By Hand.

Sugar-coated SlaveryThe worst company I’ve ever worked for. Dishonest. Exploitative. Discriminatory. The HR depertament is a joke and the general managers or operation managers are either highly psychopathic or incompetent.

Don’t care about where you are travelling from or change hours – Be more considerate we are not robots”

Very poorly run U.S. Company.”

USA “Treated like trashEmployees were treated like trash -Advice to Management: Treat employees better”

Nightmare!!too loud, too fast, too stressful, manager is shouting, not many team members, worked more then 50 hours all the time… The emotional labour of having to always smile and be super friendly is exhausting and also ridiculous. We are retail workers not customer’s friends.

Brexit saved me!!! Leaving London – …get training how to treat people nice and fair. terrible bossy attitude.”

Managers expect you to work like a robot and never get tired or worn out. Customers would get away with shouting at us and being abusive for no reason and the managers would just apologise and offer them some free food to avoid getting a complaint.”

Floor Leaderextreme pressure for minimal pay -company constantly changing rules and adding standards”

Team LeaderRasism, discrimination ,team leader favorism ,screaming at you on daily basis high expectations people working for 2-3 people”

Modern Slavery – Pros: it does not have anything good -Cons: modern slavery and bad manager”

“Finally found another job and resigned! Do some anger management classes and stop treating your team like slaves!

Team Leader: “Never again – very poor screening system when choosing management, lots of hr issue unsolved … reconsider the Happy Team, Happy Customer scenario and solve the hr issues from headoffice

Not for britishI felt like an outsider in my own country. Train your managers! They look unhappy and stressed. I kept a low key to not become a target and just left.”

Paris: Charge de travail horrible.Entreprise a fuir absolument, des rushs épouvantables parfois 7 jours de travails consécutifs sans repos.

Never left a job so fastI worked only a few week in Pret but fell used and stressed out. Expectations is high but no help from manager. Don’t recommend work there. Not helpful manager, stessful, not enough help, small team but lot of work

If I could give zero stars I wouldPret does not deserve even 1 star. I regret having worked there. Pret looks good from the front but once you work thete it’s a lot of stress and dushonest managers

Barista: “You can do betterI was stressed out nearly everyday. The manager was very unprofessional and disrespectful. All she cares about was the money and working hard. But the pay didn’t match up with the amount of work. You’re required to do so much and know so much yet no one is taught the correct way. It just began to get too crazy for me. Drama, poor management skills and attitudes everyday.
Toxic work environment

to much stress for little paybad managers in most shop I worked, dirty work kitchen don’t wash hands, no real training, blamed for everything, no support, bad paid

NoThe place was always dirty. People wouldn’t take the job seriously. Everyday people would call out. I wouldn’t recommend working at this company. Avoid.

Italian: Exploitation, racism:Sfruttamentoazienda poco seria e stipendi molto bassi, poca vita sociale e turni troppo lunghi, bullismo e razzismo erano all’ordine del giorno

Barista: “Horrible managementmanagement is disrespectful, they fire people when they are having rough times in life even if they talk to a manager about it , i was penalized for calling out for a funeral.(Note from me, this one is close to my heart as I was bullied during bereavement under HR and CEO’s knowledge and cover-up).

Intense and stressful environmentThe coworkers are very demanding and rude. The managers don’t fix issues with coworkers properly which causes a hostile work environment.

Barista AND Hot Chef: “HorriblePret A Manger is honestly a very unprofessional work environment. I’ve met great people at the job but the job itself is very stressful and not worth the pay. Cons: Horrible management, pay, hours

I hate work in Pret A MangerTreat all fair and don’t push so much. Boring job, learn nothing but have to work so fast. I hate working there!!!!”

Wouldn’t recommendThere are lot of slogans and promises of awards but when you do well there is no award. Manager is stressed and hectic no time to learn and make mistakes. ”

Discrimination and favouritism If you can play games Pret is perfect. Hard work doesn’t count but only when you push teams hard for bonus and not train them. ”

Unfriendly environment people were too mean”

Management don’t always train new members or keep up with experienced members”

Don’t work for Pret when you sickI have disability from doctor but manager don’t believe me. they push hard no matter when you sick or not.

General Manager review, London:
Not the best place to workNot much support to the management from the Operations Team. Had to work there at least 12 hours, as there was no other manager in the store, due to some HR issue, and hadn’t received the bonus, due to lack of staff which influenced my Family tree…
was left with quite a lot of food waste, instead of having an ability to increase sales.
As well, there was no charity collection, as they always use in their marketing

As much as they “Like to promote internally” you are still just a pawn for them.”

It’s all gone downhill…”

“Other locations were filthy. Seriously… I worked at a relatively new location with staff that enjoyed themselves… but I was sent to a couple other locations at times if they needed help and ooooh was it a different story. There were some seriously gross violations, health and cleanliness wise, as well as duty and customer service wise.
Listen to employees if we say there is something wrong going on… there definitely is.”

Head Office: “Great brand poor management – Poor management resulting in poor decisions. Office culture is working really really long hours. No work life balance whatsoever and constant office politics.”

Bad experience – don’t be racist

Neutral – There is too much tedious work.”

Employees made the place hell to work

They don’t pay leaders enough money. They transfer you from store to store if the gm don’t like you

Manager: “Standards have dropped in recent years, growing animosity between team members and even their managers, training new employees is very sporadic and not everyone is trained properly, management standards have also lowered, if you’re a manager, good luck trying to have a life. You guys really need to start training people by following a system, not however and whenever you feel like it. ”

Ehh not worth it at all – Unprofessional staff, youre not even trained properly they just throw you in there and if youre lucky someone who isnt BRAND NEW (btw literally had someone that got hired 4 days before me showing me the ropes) will notice you dont know what youre doing and assist you…not enough breaks…I do not recommend!”

If you are a team member you are a cleanerCons: management, shifts, salary, conditions, timetable”

“Very busy, mentally and physically exhausting – Care more about your employees.”

Greedy Company – Long hours, very repetitive tasks, Bad management”

Too stressing for no reason – Rude management – Too many rules”


 

February 2019 on Facebook regarding the new house for the homeless (marketing):

#68 Pret A Money Hungry Regarding doing charity for the homeless: “The help they do is just for public to bring more customers in. Behind is chaos.

#69 Pret Abuse of Team MembersTeam members are abused by work in terms of quantity of work and responsibilities”

Pret does not deserve even 1 star. I regret having worked there.

need to hire different managers, ones that respect staff. the ones there now, shout at staff, don’t understands there circumstances or disabilities


Review on YouTube towards the bottom beginning of July 2018 from RPQ who now changed the name to Branzinotito, quote:
“I used to work for Pret. What a truly brutal nightmare is was. Horrible company.”

YT_JamesHoffmann_Reply2

Same comment, new name:

2018-07-24 RPQ now Branzinotito comment on James Hoffmann video

 

I am an ex GM. I walked out last year as I couldn’t take the way we had to treat TMs to achieve ever increasing demands for profit and efficiencies.” (Full review in the picture below.)

The “certain venture capitalist firm” this Ex-GM is talking about is Bridgepoint who set the immense target since the 2008 purchase of increasing shops by 15% per year and were set to make a seven times return on their investment in 2018. It is “deal hungry” JAB’s turn now to take the baton from Bridgepoint and squeeze even further the life out of staff. Good luck Pret employees!

2012-07-23 Ex GM


Terrible experience one of the worst jobs I’ve ever had … lots of stress … under payed … long hours/ short brakes … terrible management … really unflexible schedule.”


My initial comments to James Hoffmann’s video and his response, which are still not released but only visible when I am logged in to my YT account. I wrote an Open Letter to James Hoffmann because my comments weren’t visible, otherwise I wouldn’t have written one. He still hasn’t responded and just briefly recognized it via Twitter, as I have a hunch that he might have contacted or has been contacted by Pret who may have sweet-talked their way out of this again, as “PR”et is very efficient for the outside facade:

YT_JamesHoffmann_Reply1a

 

 

Unfairly dismissed Worker was unfairly dismissed, became homeless, lost his relationship, slept in his car for a few weeks. 

Unfairly dismissed Flawed HR Hearings and Appeal’s Hearings.

Dismissed for starting a Union.


 

A review regarding Pret’s Head Office from a former IT ANALYST!

Quote: “Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes good PR. Genuinely fake and dishonest company.”

 

2018-07-06 Head Office PR

 


 

A review from a former Purchasing Director in Pret NYC.

One of the oddest work experiences. Worked their during a transition period – so company going in one direction and then the opposite.

2017-02-28 NYC ODD A Manger

 

 

Quote Pret #20 Terrible Company

Quote: “Every manager I have worked with – I have worked with 6 – will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company…”

This, dear New York Employee, is because like you already mentioned that there is no training in leadership and employee relations. I have had over a dozen managers, and even more managers I’ve worked with when I helped out in other branches for a few days. In my 10 years in Pret there were only 2 of them that had people and leadership skills, one of which is this wonderful person, who’s also proven that a manager can be nice, hard working and still be really successful, as she was often at the top (#1, 2 etc.) out of all the shops.
Also, Pret pays a little more than the competition and gives incentives, more holiday, bits and pieces here and there, because if they won’t give more they would have no one wanting to work in Pret as Pret is just way too stressful and hard work. To me, the hard work was not so much the issue, the issue was the UNNECESSARY bullshit = bullying and discrimination. And for Pret to dare bully me while I was going through extreme trauma with the loss of my brother and all the tricks and traps I could not clearly see until later, you bet I will speak about this openly no matter what they come up with next.

 

James Ashword video comment by Hailey Hyein Lee

From YouTube ca. February 2018

 

Perat A Manger London video comment by Budai Andrea

— and —

Perat A Manger London video comment by justineyouloulou

— and —

Perat A Manger London video comment by Logic 2000

From YouTube 2008 this was before Pret became increasingly and intensely bullying But it has always been difficult, but since the 2008 Bridgepoint takeover, it became more systemic bullying as Pret was tasked and pressured to open more and more shops fast on almost every corner in London at least. I won’t point out who, but in the video is one person I later worked with, who became a GM later (I worked with them when they were AM) and is one of the rare people/GMs being good to their TMs.


The idea of proper training is also rediculousMost people are taken in under promises (including being a front of house or kitchen person but then dumped where they are needed and not where they were promised) but find that often by day 2 or 3 are thrown on a bench on their own in the kitchen and nagged at due to not being fast enough and expected to reach TM* productivity levels within the first few weeks with hardly any proper training.”

Throughout all my time in Pret I have mentioned the lack of training again and again and again and did my utmost best to train my teams even though many of my managers tried to stop me because I was investing time in my teams, but managers wanted me and teams to just be busy on the tills and in the kitchen… Training hardly exists in Pret. Development Managers are just doing their 9-5, Mon – Fri job, not being bothered if what they train is even implemented in the shops! There is a huge chasm between HQ and shops, no matter how much “PR”et is trying to convince otherwise!


“I’ve learned a Lot!…” “Cons: In Spite of the wonderful Pros of this company, Your subjected to emotional blackmail and serious labor issues with Most shops being run by Unprofessional and Bias Managerial staff backed by a corrupted HR Dept. Advice to Management: The Core Values you instill in your Employees are Virtuous , And is the the secret to your success!…..On the Contrary, I strongly suggest a Labor Union! so employees that are treated unfair have a platform for their voice to be heard without resentment or the sinuous backlash from your Inadequate Managerial staff & Flout HR Dept.!!!! who support them.”


If you want to work in a happy enviroment without being bullied then whatever you do DON’T work for PretBeing made to feel incompetent. Worked into the ground without empathy. Managers treat staff like idiots. The image of the happy enviroment is a joke. It would be good for the BBC or Dispatches to go under cover and work in a shop for a week to show the world what really goes on behind the scenes.”


“fire the HR staff”

and replace them with more educating indiviuals and ones that dont discriminate … Nothing but aggravation and a discriminating HR” <– (This review is as recent as 12. June 2018! I have my own extensive experience with the Pret HR dept. as the Head of HR said that I “Exhausted the HR department”. Sorry about that @ Head of HR, but as a Tribunal Judge already ruled that your hearings are “fundamentally flawed” I can more than verify this after raising grievance after grievance that were NOT conducted fairly and impartially).


 

First review 4 months before this review underneath. 

“Interesting comments. My husband now works for pret and is being treated so badly by his area manager. I am astounded that they can get away with it. It seemed like such a nice place to work but it’s like some kind of sect… ”

My response: they get away with it because it is systemic and they are trained to treat staff like this, for more and more profit.

— 4 months later: —

“Further to my previous comment [scrolling up above this review] about my husband having problems with his area manager. They stitched him up good and proper and fired him…this was done in such a way that they found a couple of things to hang him on which wouldn’t normally result in him being sacked. They clearly did all of this because he was going to put in a grievance against his area manager for bullying (he was talked out of this and thought it had all smoothed over) and then wham! The company disgusts me – how they could treat an employee with a wife and 2 small children like that I don’t know. The management of this company are pure evil.”

Response to above review:

“Regarding the area manager, yeah they just sit on their fat bums all day, and email on their phones or look at stupid graphs. End of the day its about increasing sales, meeting targets and reducing labour. They will always cover there own backs first, to watch there bonuses, and not care about the workers.

Alot of managers i have met, are complete arrogant snobs, that know nothing about even running a store, yet alone trying to explain things to you, they sit on there high throne, and blah blah blah things.”

 

pexels-photo-262218

 

“Please get the bullies outForced to work without pay, … bullying tactics used by Heads, unfair salaries, descrimination


“I want to be as loud as possible here – PRET DOESN’T CARE!” … “I just feel very strongly that the general public view of this company is very far off from the truth, and I believe in using my voice.


Pret doesn’t care about workers. The most important is business, profits. That’s why they cut working hours and made you work harder.”


“Hellhole … you treat people like they’re useless and worthlessget down from that high horse you’re on”


“Poor … Lack of defined management, finger-pointing, politics and poor organisation.”

Poorly trained management Too much dependency on skillful employees.”

“Squandered opportunities” “Poor management, broken promises, stressful work environment.”

“”rude behaviour at the workplace (kitchen manager shouting at everybody)”

“Pure Misery … kitchen staff is treated like slavesThe upper management is a bunch of heartless

“Overworked and Aweful Managers everyone complains how much they hate this job”

“If you want to follow the company standards, you need to have enough labor. Do not kill your employees.”

“Workers are slave Very bad management. They treat you like a slave. You have zero value for them. They don’t recognize your effort

extremely rude co workers, unprofessional management, not properly trained however expected to know what you’re doing and smile while doing it.

Would not recommend … Managers do not care about they team. Never get 2 days off in a row. Practice favoritism”

“Hell job for minimum salary.”

Bad management who talk to staff rudely, and yet don’t do their jobs properly

“even when you are having a bad day you must smile” Not just on a bad day, even during traumatic bereavement!

do not give power to irresponsible people

“Stressful and dominating … Supervisors/Team Leaders treat you like a slave”

“It’s a trap” “listen to your employees. Say something nice from time to time. Don’t insult them!

“Head Office” “People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.

“Manager- horrible upper management, unrealistic goals, promotions based on politics.”Favoritism with managementNo integrityA lot of show and dance for support center and president/ceo.

“The brainwash is real”The coffee calling system is broken. During busy times it is nearly impossible to keep up with the orders without hating everyone around you. managers/team leaders are not properly trained when it comes to simple communication. Especially towards female staff members. A lot of people cry in the staff room especially in their entry period. Advice to Management: Get some proper training regarding real people skills.” (Absolutely true!)

“Bad jobs for sometimes good people” “Advice to Management: Good luck with Brexit!” … (Well, that’s why this is happening: Pret is giving £1000 to each employee now)

“… Team Leader … Every shop has less people than required as this affects shops profitability” True about the Mystery Shopper! But even if you do well with the Misery Shopper (yes MISERY Shopper!) as I did again and again for years, I never gotten rewarded other than the usual bonus, even during bereavement doing really well, no mention. But the moment a few points are lost, hell breaks loose!

“Managementhas no clue how to manage people

“Very demanding … Nothing you do there is appreciated “… Horrible atmosphere and you feel too much pressure all the time. Advice to Management: Please treat employees as humans not as robots! It seems like you enjoy making people unhappy.

“Not kitchen, food factory” “Not everybody has to be a leader who works long enough for Pret and shouts loud enough. Management should assess the personality, the leadership skills and the interpersonal skills before making someone a leader.” 

“Horrible training, too many lies” “Training sucks, people are treated like crap. Upper management do not care about you, will never recommend this company. Bottom line as a British company they treat employees as machines, they don’t care about how they feel, expect too much for too little. Horrible environment. Advice to Management: Treat people with respect and appreciate their hard work. Stop using your British mentality when it comes to deal with people. You’re people are horrible at this.

 

Robot sad crop

 

“Toxic, low class, unprofessional culture … upper management and hr are fully aware of but ignore. … Terrible management training program” really unprofessional and have very low management skills.

“Advice to Management: Treat people like human beings“”

“Worst place..” “Advice to Management: Absolutely less stress and please cut the roles because looks to work like slaves. Terrible experience.”

“Worst first day experience” “Pros: Nothing at all….. Not even a 0.0005 star. …Lies about family team vibes… They don’t recruit you for your work ethic…”

“Slavery hasn’t been abolished!”

“Most of the managers are really difficult, they forgot where they come from”, please treat the people as human beings, We know the profit and your career are important but you don’t have to be rude.”

“Worst company to work for”managers are always working with fear … Advice to Management: Get back to basic, care about the team and always listen to the little people, also be open and get rid of some top management who are so corrupt.” (And I thought I was tough with my critique!)

Very hard work … No support and respect from Manager

“The worst job I’ve had in London” “the good payment is not enough for getting worse my health (my back and my heart). l am with anxiety all the time, working in a tiny kitchen in a HORRIBLE atmosphere!!” (Yes, I was bullied during bereavement and tricked and trapped via HR, high five!)

I have asked for several transfers to other shops due to management. Either a manager was extremely “lazy”, un-supportive, but gave the team a hard time when things didn’t go well, or another manager was like a tyrant, constantly threatening the team & individuals with & giving file notes for the smallest things. Ops Managers either aren’t aware of it, mostly being concerned with mystery shopper results for their own bonuses or not bothering about how the team is “motivated”.”

 

“You are of course right, hiring happy people is only a part of the solution. If an employee is unhappy, and its affecting their work, ask them what’s up (gently).”

My response: I lost my brother and in my bereavement was NOT asked “gently” what’s up, I was bullied, targeted, tricked and trapped by Pret’s HR dept. to get me out and ultimately fired while my father was in intensive care, just out of a coma. So, here I am again having survived to tell my story as “gently” as possible collecting all these reviews from other sites.

 

pexels-photo-278303

 

Pret A M*ffin “…team member are over worked and managers are always working with fear … listen to the little people, also be open and get rid of some top management who are so corrupt

Pret A Robot “People are treated inhuman way in terms of sickness and work load. Employees are being treated more like robots than human beings

Pret A JokeYou have a limited time to do your job everyday but this time limit is a joke. they give me the next rota just the day before the week starts.

Pret A Nothingdidn’t learn nothing as i have things to give to that shop as i came with lots of experience and skills.

Red A Manager “their [managers] personality only is good for business, but not for the people that work under.”

Pret A Unhappy If an employee is unhappy, and its affecting their work, ask them what’s up (gently)”

Trap A Manger “It’s a trap! … Huge stress. Never stops.Shouting all around. … Say something nice from time to time. Don’t insult them!

Pret A Unpaid “Very unfair company”

Pret A ScreamOne of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were having fun and smile at all times.

Pret A Managerthe staff are great the guys who do the real work. The management suck

Pret A No RespetarLos managers son penosos“, “un horror!!” “desastrosa” and “todo… no tiempo libre, no respeto..”

“When the job takes over your life”

“Too much pressure and managers with poor interpersonal skills. … Advise to Management: Respect your team…”

“Brainwashed sandwich making”

“Fun but stressful, not worht it”

“… hot chef…” (Hot Chef in Pret shops is the hardest job!)

“Too Much Pressure”

“Really working at Pret” (“Advice to Management: quit”)

“Team Leader”

“Sometimes long shifts due to lack of people. Advise to management: take care of workers.”

“too much work. Poor leadership

“Minimum Salary for everyday smiling”

My response: Yes, even smiling while going through trauma, dare you not smile when you just lost a loved one!

 

emoji-happy-thumbs-upSIDE Down

 

“Good but not perfect”management should do their jobs

“Never ever!” I hate all manager…”

NOTE: I don’t agree with the racism here! But the trend of complaints about management and leadership should be clear.

“Hot Chef Advice to Management: Be human. It’s not your own business.”

My response: That’s what I said once to a line manager who told us leaders that if we don’t like it in “his” shop to f*** off, I replied that he is also only employed by Pret, he does not own “his” shop!

“Brain wash, Control, Never stop…” “Cons: Aggressive and mortify management, brainwashing, mobbing, after working hours NON PAID, if you don’t finish YOUR DUTIES you stay after the working hours non paid… Advice to Management: Respect people that work hard! Don’t exploit them!”

“Assistant Manager Respect yourself don’t let managers to overload you.”

My response: easily said when they immediately threaten with Note of Concerns, disciplinary and job security!

“…also has a motto: FIFO or Fit In or Fu*k Off. I always got the impression that Pret was actually a free-thinking company…but perhaps they are becoming too large too and need to do the conforming thing.

 

silhouette-2480321__340

 

“high rated company”

“Pret A Manger Reality”

“Good jobs for good people” (“Look after your people and figures will look after themselves.”) Amen!!

“Will be leaving soon”

“Overworked environment”

“Not much training” True! I had to train myself most of the time.

“It was fine” “… lots of micromanaging”

“Favouratism”

“Barista” another

“Team Member”

“Cliquey environment…”

“Good jobs for idiots”

“Bad experience” “Treat your employees with respect. Be polite .”

“TMT”

“Not for British”

“Cool”

“Not for me” “Advise to Management: Don’t be so brainwashed and scared.”

“Not the best place to work”

“Good jobs for part time” “lazy managers high demanding ops”

“Overworked, High expectations, No recognition” “Manager at my shop treated everyone really poorly. Expect you to stay longer to complete your job for free when not enough time is given. Constantly missing hours from extra shifts taken. Have to ask every week to see if they have repaid those hours and in some cases takes months to chase back.”

“I regret working there (don’t go)” “Team Leader who was working with me during the weekends (I was a part timer) was very rude to me , calling me stupid etc. … And I also ”love” how the company itself tries so hard to create this friendly enviroment for the employers by putting these sweet posters around etc. etc. when in reality it is very miserable and stressfull place to work for ! … People working in your company are not robots with smiles on their faces 24/7 !!!”

“Diverse place”

“place for foreigners young people”

“Good progression tree…” “Management bonuses are profit driven so hours are cut often… I would recommend joining a union”

“Team Leader” “Listen to your team” Absolutely!

Pret a Manger “leader use to shout people.”

“Very average”

“Barista-role part time … There are no appointed qualified trainers there like you promise beforehand, why say it then?”

“Horrible Experience”

“Some of the management are rude or never show up … They always make mistakes like ‘adjust the rota’ resulting in me not being able to work …”

“Disappointing”

“Barista” another one

“My Experience” “Put same manager know how to organize the team and what you have to do”

“Team Member” “Managers are pain”

“very bad team” “manager was very bad he was all day on face book in his office”

“Less than 1 year…”

“No sick pay…”

“Disappointed” another

“Not a good company to work for…”

“Good first job … as foreigner” “Often happen to work “unpaid” overtime to finish daily duties … Limited progression career if you’re not in the state of grace of the Head of your working Area … In many cases I’ve weighed up a big incompetence and lack of skills between Team Leader and Assistant Manager’s position.”

“too much expectations” “management is a joke. numbers are more important than people”

“Eh” “The management is terrible.”

“Demanding. Can be fun” “High demands not in line with pay, lack of support, inconsistent training, stressful/poor work life balance”

“horrible management, super biased” “super biased managers most of the girls in my store are from the same place even the assistant manager and FOH so they tend to group together against people they don’t like even if they don’t know them. … make sure the store isn’t just a bunch of biased friends that if you aren’t part of their group they’ll make your life hell”

“Horrible experience” “Lack of communication b/t managers and staff. – Immature workers – Slave-like environment – Biased behavior – Too strict on simple task. Advice to Management: Work on communication and stop treating co-workers like robots.”

“Team Member” “my location had a rude manager who cleaned up her act after I tried relocating. There is no HR, just a recruitment team who will give you phone numbers to where you wanna go. Overworked for sure; management expects perfection for their weekly shopper. You’ll be running from the basement to the first floor, between tons of customers, and up to the second … ”


The one thing that did frustrate me and ultimately caused me to leave was the way it dealt with the enthusiasm troughs. In fairness to Pret, I left 8 years ago; so this may have improved since but in my experience the company was not good at dealing with people’s frustrations. There was a strong message for people who were frustrated with something and couldn’t get it resolved – leave! I saw a number of people become shunned and passed over if they had feedback which wasn’t entirely positive. Often people left disgruntled having started out as the desirable happy employees. I suppose in someways it was a useful self selection process – when I became frustrated with a few things and felt threatened that my feedback would fall on highly judgemental ears I knew it was time to leave – leaving the happy people behind me. ”

My response to this review: This person left in 2008 out of frustration, I started in Pret in 2008 and can only say in all fairness to Pret, that it gotten worse.


unskilled managers, racism, bad pay, they take advantage of staff”

“Great company, but will take advantage” “Rude young team members and too many managers in 1 store. Advice to Management: Cut back on all the chiefs we need more indians” – My speech for 10 years!

“Come to your shop at weekends from time to time to see how it’s look like when it’s understaffed”

“Team Member” “Multiple Supervisor – Confusing Leadership … Lack of leadership … Add some structure & look for ways to encourage workers to work hard and have fun without risking their jobs”

General Manager “Very racist upper management. They make you work 60 hours per week and they don’t pay you for it (just basic salary). They don’t appreciate your work no matter how good you are. Tendency to promote british managers than american ones. Advice to Management: Open your mind towards american managers. stop racism that is happening to workers. Get involved with the employees and don’t let the operational managers act as they own the people.”

“Takes advantage of your kindness”

“cashier / hot chef” “Some managers are very anal! The customer is more important then workers. Advice to Management: Listen to your employers suggestions!!” – (I think they meant “employees”)

“Advice to Management: Be kinder to your employees they are not slaves.”

“The management plays favorites more often than not”

“Great things preacherd, not always practiced” ” If you are a Pret Person, quirky, and in with the right crowd, you’re golden. If not….good luck. Pompous and thinks too highly of itself.”

“Pret Graveyard shift” “Terrible hours and poor management and training some people…”

“over worked” “hours are constantly changing … team members are constantly training themselfs”

“management talks to you with little respect.”

“Pressure is crazy especially if you work in the kitchen. … Paperwork is excessive at times. Advice to Management: Reward those who work hard for you and give them a raise. Catch them doing the right thing and praise, and dont just discipline the bad”

“team member” “stressful environment, too many people trying to overpower others. Advice to Management: think like a team member and your key roles to understand success of the team”

“just terrible”Discriminatory management. Unprofessional atmosphere … Abusive staff. Don’t just promote the people that you like, promote the people that are the most qualified.”

“working at pret”Lack of accountability … poor management.” (Absolutely!!!)

“Long hours, unrealistic expectations…”Unrealistic targets, little support, long hours. Advice to Management: Stop changing everything all the time with poor execution

“Terrible experience…” “Cons: Pretty much everything is a con: -lots of stress -under payed -long hours/ short brakes -terrible management -really unflexible schedule.”

“Spoiled, selfish upper management…” “upper management thinks they are better than everyone else. They spend (waste) lots of money on dinners for themselves and “leadership conferences” that are really just excuses to party in Orlando or Vegas. “Business” trips to Boston and Chicago are really expensed vacations for their families. The Brits have taken over NYC. Pret has brought over many managers and leaders form the UK and ‘beheaded’ many of the US employees who built the brand to make room for them. Advice to Management:get over yourselves.”

I will shorten the comments now as this is never ending… Links can just be clicked and read….

Horrible,OverWorked For The Pay,Bad Management And Bad Treatment Felt Like A Slave. Fix Your Attitude care about your employees dont over do the staff be reasonable be fair try everybody equally and so on such a bad experience.”

DISCRIMINATION of [in] PRET A MANGER!!!!!!!!!!?”

Retrain management

Horibble management

They expect perfection

Politics

They hire if you don’t know the language
(That’s true, because that way you won’ t be able to complain or know your rights).

Horrible management … expecting perfection

Biased management

Listen to your employees, some have great potential that needs to be channeled not blocked

Heavy workload, borderline demeaning, discrimination.

Hard hard working culture, to much pressure to be working 100% every sec.

Careless

most of your employees don’t look forward to working there because you are staring them down every second

Poor senior leadership due to lack of experience and diversity. Promotion and staff recognition based on personal favourites

Management is very incompetent. It is clear they have little to know training and have absolutely no training or experience in employee relations

Interior is very clumsy, depressing sometime.


Other review site “Indeed”

Avoid working there

Terrible

Unorganized management

Good benefits, poor management

You will lose everything that makes you human

Very little positive feedback

Rude lower management

Could be more human

Kitchen managers tend to pressure employees excessively

You get to know many different people but nobody really stands for the job.

Very stressful

Everything revolves around achieving the weekly bonus

Poor and terribel mangement

to meet MS standards you have to cheat, ops manager should spend some time with team members (No, they are too busy sitting in the pub during lunch time rush and flying to Dubai to party “their” hard work)

Forced happiness (even during traumatic bereavement!)

When they don’t need you, they make so many displinary needed for you left the job.

Bad Management

I assume this is a complaint with the 1 star 😉

Very disappointed … they never praised me

What the head office ask to us is more than 100% perfomance.

The culture overall was a very rude tone

unfortunate tradition on keeping a dynasty of friends in power while others that don’t make it into the friendly circle will perish.

manager was very rude to another member of staff in front of the rest of us which was very unprofessional

The management of the company seems to have no principle based.

Pret is now too productive and cost minimising company. Labour cost is the key, then customer satisfaction.

many Shop Manager they were very rude and unprofessional

Good company but bad management … You have thousand of standards to respect, but it’s impossible to finish on time NO, when the majority of managers are bad management, then it is a bad company! “The fish stinks from its head” as the saying goes.

Apply there, work for few months and run away a soon as you can.Managment and somemembers of staff were extremely rude and patronising, was often a lot of eye rolling and sighs (Bullying environment)

Crazy management , promoting people from their homeland only . overworking staffs

Harsh Environment. HR problems, employee is treated really badly

I felt like I was being patronised the entire time I was there.

Excessive control. Stress.

Little training was just pushed at the deep end as soon as I started the job

Micromanagement, too many rules

Not fun at all due to management approach

Robots

Fake people, cheat

for every shop the job was done by, let say 20 people. now it is done by 10

Managers treats you like poorly. they are racist and discriminating. if you want to get promotion you have to sleep with someone and kiss manager bum.

Management is trying to squeeze you like a lemon, there is no time to catch a breath, no weekends off, not even 2 days off together.

My own review with a former Senior Manager’s response to my review.

 

….. and so on.


 

In an Imaginary but Honest Interview with Pret I made up the acronym of what Pret stands for: PRET is a four letter F-Word spelled F E A R which stands for: Fire Early At Request. Or one can say Fret.

@Pret, at any company, please treat your people right, as a team leader I have shown you that when you treat your team right, you will still be successful and the money comes in and the team feels truly respected. You don’t want people like me who raise the standard while still treating the team good. I was too loud for you, and yet, if you would have protected me in the darkest time instead of continuing to put me under suppressive management, I would be writing a completely different blog now.

Thank you for reading.

Kind regards,

 

I take back what I wrote at the end of this “video” that Pret has a “good” heart after what I’ve been through and the customers’ deaths, but I leave the “video” as a reminder of Pret’s “legacy” with what I went through and the above list of staff complaints.

 

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

 

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