Day 8: Pret A Manger – Ready to (ch)eat

 

Day 8 of >>> Away in Pret A Manger Ad-VENT Calendar

 

Pret A Manger – Ready to (ch)eat
“Organic Coffee
NaturalGood… Glyphosate Food”

 

NOT Natural

Link to TheDrum.com article

Even while I worked at Pret I always wondered how Pret’s claim to be certified Organic and Fair Trade regarding their coffee can even be valid. Not making any allegations, just raising questions! To get certified as being organic is super expensive for companies.

The mistake most people make, and why companies employ expensive marketing and psychology is, when looking at the signage that is being fazed out now after the class action suits on the natural claim, it says in a round logo: “Organic Coffee Natural Food”. Or now the new signs “Organic Coffee Good Food”. Clever marketing knows “eye-level, buy-level” and in most countries we read and write from left to right and from the top down. And many times I read it on Twitter especially that people recommend Pret to others as this “organic food” chain…

But even if Pret would claim to sell organic food, the ingredients that are delivered from factories every morning are PERFECT, the eggs are all the same size and often the same bleak yellow colour, the bananas are perfect etc. But Pret claims their coffee is organic, okay, we have to “swallow” that until someone can prove otherwise. I just raise the question as I know how much the coffee costs having had to do the ordering for the day-to-day running of shops. If customers knew how much it costs for Pret to produce a cup of latte, including the coffee, milk, cup, lid and labour… people would get sick at the profit margin. That’s why Pret can afford to give so many free coffees and then turn around, raise the price as someone has to pay for all the freebies. And it won’t be Pret!
On the Free Coffee marketing I write extensively on Free Coffees in Pret A Manger.

Back to the “Natural” issue. The round logo gives us the impression of “Organic Food” as our brains move automatically from left to right and top down. But Pret will say they never claimed to have organic food, but organic coffee. They “throw” the perception back at the customer again and I wonder if anyone is looking closer into the organic coffee claim.

Pret has been sued for their claim to be natural while the food contains glyphosate for which the mighty Monsanto, now owned by Bayer, currently has more than 13,000 lawsuits on their neck. With three major lawsuits lost in the billions, due to denial that their main product Roundup causes cancer, which has not had a warning label on the product. Bayer upon purchasing Monsanto in 2018 set aside $250 Million for the expected lawsuits, but has bitten out a bigger chunk than they can chew in legal bills, and the shares have tumbled towards the basement since the verdicts. Bayer never expected that the jury would now draw the line, as the fake laboratory tests Monsanto conducted saying that Roundup is safe, coming to light. But that’s another story altogether.

So, if the public has been paying attention regarding Pret’s signage, I have seen it more lately even in London that Pret signs are changing due to the successful vs. “natural” claim lawsuits. More and more it says “Organic Coffee Good Food” now. How about changing it to “Organic Coffee Labelled Food”!!

2018-12-10 Pret froced to remove Natural from sign

Link

From the above familiar signage where the “natural” is now being replaced with “good”.

Even on Pret.com, the word “natural” seems to have completely disappeared.

 

good-food-new-sign.jpg

Link to Pret USA Twitter as the U.S. shops have to act fast

A customer on Twitter posted the below pictures confused on why the word “natural” was covered over at LAX airport that is getting ready for its first Pret on the West Coast, as JAB / Reimanns are on a mission to expand fast, trying to restore Pret’s reputation and divert from all the scandals, especially the TWO customer deaths. They divert with swamping first airports and busy train stations in new areas. In the U.S. Pret has to act on the “natural” signage while in the UK everything is lenient again.

Two customers died from hidden allergen in Pret products, a third nearly fatal, several hospitalized and Pret did not act after numerous warnings before and even after the deaths occurred. Pret only started acting slowly after the deaths became public.

Same with the “natural” food claim.

2019-05-23 Natural Food labeled over2

 

2019-05-23 Natural Food labeled over3

Link to David Blumenstein’s Tweet

 

Pret to remove Natural

Link to Daily Mail article

And from TheDrum.com article, quote: “Pret A Manger has been told by the ASA that it must “not claim or imply that its food was ‘natural’, unless its products and ingredients were in line with consumer expectations of the term ‘natural.”

New Classaction in NY vs Pret on the natural claim. The court document lists all the chemicals Pret is sued for while claiming to have natural food: >>> Filed March 2019 – Document. Scrolling down to the list of chemicals in Pret food.

From page 10 onward are listed:

Maltodextrin
Citric Acid
Malic Acid
Lactic Acid
Ascorbic Acid
Diacetyl tartaric acid esters of mono- and diglycerides
Mono- and diglycerides
GMOs
Glyphosate

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 7: Worked into the Ground without Empathy @ Pret

 

Day 7 of >>> Away in Pret A Manger Ad-VENT Calendar

 

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 6: Pret A Manger Trial

 

Day 6 of >>> Away in Pret A Manger Ad-VENT Calendar

 

Trial starts today 6th December 2019

Via SomersetLive.co.uk

LINK: >>>Pret A Manger and Planet Coconut will go on trial after allergy death <<<

 

0 Trial

Photos: SomersetLive.co.uk

And now I understand the recent news that Pret set aside £10m for food allergy scandal. Via TheGrocer.co.uk

>>> Pret a Manger set aside £10m for food allergy scandal costs, accounts reveal <<<

£10m

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 5: Rat A Manger

 

and Pret A Mice.

Two new businesses JAB Holdings via Pret A Manger adds to their empire after the Veggie Pret take over of EAT.

 

Day 5 of >>> Away in Pret A Manger Ad-VENT Calendar

 

So, the recent Rat sighting on 6th September 2019 in a Soho Pret Branch has everyone on their chairs, not realizing this is just a visual of a bigger problem.

Rat

Daily Mail Video Link

 

These are just videos and photos some people took and posted. The problem is much bigger!

I worked in mice infested Pret shops and asked to be transferred to a clean shop, as Pret didn’t tackle the problem UNTIL an EHO closed down a shop due to pest infestation.

Pret only reacts when their pockets are squeezed.

Pret Mouse (2)

This picture is from a shop I worked at where a mouse built their house inside a Bloomer bread loaf. In one shop where Pret kept ignoring our plea to close down to clean up the place, the mice were so bold, they didn’t just come out at night when it’s dark and quiet, no, they strolled along under the coffee counter even during the busy and noisy coffee rush! It was ridiculous and like a Tom & Jerry clip how blunt the mice were. They were taking the Micky Mouse! I asked for a transfer.

I learned a lot about mice then. Their favourite Pret products are: seeded bloomer bread (above picture) which Pret uses for Toasties, but they settle for the Granary bread as well.
Seeded High Fiber muffin, but they don’t touch the Blueberry muffin, so, dear customer you can still enjoy.
Popcorn. Oh, do mice love popcorn!!! The amount of opened, nibbled on popcorn bags we had to waste I can’t count! Some customers even put a popcorn bag on the counter saying “Oh, this is already open!” And we staff blushed and apologized for this mishap, knowing exactly “who” was responsible for opening it! I wanted to SCREAM to the customer:
“WE HAVE MICE BUT PRET ISN’T DOING ANYTHING ABOUT IT!!!!!!!”

So, as usual, it took an Environmental Health Officer from the Government to do a routine check, and close down a shop having found mice droppings all over the place.

If you ever pass by a Pret shop and they are closed in the middle of the morning or day with a sign saying something like, “For technical/internal reasons/issues…closed…” Then take a good look inside, and if you see the team frantically cleaning and moving furniture around, you may have gotten yourself a little pest issue in there.

And since the EHO closed a shop in 2011/12, Pret then FINALLY got an outside Pest Control company to do checks once there is a sighting of droppings or pests. But it took a shop closure. Before, I had more mice as colleagues than humans in two shops!

A Manager review from London in 2014 about mice droppings (poo) and advising people not to eat at Pret. This is AFTER an EHO closed down a Pret shop 2+ years before. Pret is never on top of their game, they always just play catch-up when it’s too late. The manager here points out the SPEED that is always at the center of work.

Pest Review

Link

A review from January 2019: “dirty place”

Dirty

Link

Another one from the U.S.

dirty2

Link

And a very recent review on poor hygiene due to time pressure:

Poor Hygiene

Link

I’ve put a video slide together on YouTube about the speed and time pressure staff are subjected to for £8.25 an hour. The weekly Mystery Shopper is tasked to probe staff on speed, smiles, eye contact, chit chat. Staff have to serve within 1 minute to get as much customer flow = £££ through the shops. If even just ONE staff member fails on any of the tasks they’re tested on they risk losing bonus for the WHOLE team and then get fear managed. I explain on YouTube WHY this is a problem, especially for health and safety of staff’s mental health and customers lives.

Smile for the “Misery” Shopper:

 

UPDATE: November 2019 – SEVEN mice where counted running around:

2019-11-07 Mice filmed in Pret TrafSq

Photo via The Mirror / video by David Nassim on Mirror.co.uk

This video where the mice run around openly because the shop is closed, but the shop where the mice strolled along under the coffee counter during busy coffee rush, it looked like this, just that the mice where more walking along the wall, not through the middle of the shop between customers:

(Forgive the language in the video…no I don’t mean the F & Sh word, I mean how he pronounces “Pret A Manger”! 😀 )

 

Here’s a rat in a Soho branch recently again, after another customer already posted a video of a mouse in a Soho branch in August 2019.

A video Tweet of a RAT via the Daily Mail in September 2019

Video Tweet ALSO of a Soho branch of a MOUSE in August 2019

Video of a MOUSE in Veggie Pret London

2 videos of a MICE infested Pret shop in New York. I love the commentator: “Pret A Manger, Good, Natural Mice”!

St. Pancras station, a customer sighted a MOUSE.

2016 Tweet of little Jerry chillin’

Pret Mouse 2016

 

UPDATE 19. September 2019

2019-09-19 Mice again

2019-09-19 Mice again3

Link to Tweet St. Martin’s Lane, off Leicester Square area 18. Sep. 2019

 

And many other Tweets but without videos/photos. Of course the problem is much bigger.

Pret didn’t do ANYTHING even after TWO customers died until it became public! You are kidding yourselves if you think they really proactively tackle pest issues, even now. The CEO Clive Schlee sneaks out the back door but remains as a non-executive director in the background! Getting away with customer deaths, injuries, ignored warnings, staff suicides not investigated yet……

2019-06-30 44 staff 50 Clive

Glassdoor

UPDATE:

2019-10-02 Pano 38 26

 

Las Vegas

New York review about senior management

 

HQ IT Analyst

London HQ review about senior management

 

The reality of the happy factory behind the shiny PR[et] facade. The cats that made Pret wealthy, but are stepped upon like worms. The reason why staff, who get exploited for £8.25 an hour, are unable to tackle the pest problems as well as labelling, cross contamination and allergen issues…

Arrow

 

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The above slideshow & YouTube is just a selection, the list goes on in Pret Staff Complaints

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 4: The Day Clive Schlee had a Bright Idea!

Day 4 of >>> Away in Pret A Manger Ad-VENT Calendar

Remember Pret’s £1000 announcement to all Staff?

I wrote about this already on various blog entries and made an extra post, but I want to put a visual of the timing of the announcement here, and why this is important.

Pret A Manger’s now former CEO Clive Schlee made an announcement on 29. May 2018 on Twitter, welcoming the new owners of Pret, JAB Holdings under German billionaire family Reimann. The Reimann’s also own Krispy Kreme, Panera Bread and a list of other companies. The press is full recently of Reimann’s Nazi past, but that’s another story.

For my full story with Pret please scroll down to the interview in the audio player at the bottom of this post.

I started this blog and website in May 2017 under poetrasblok.com where I posted poetry and videos I made for my brother, who died in December 2014. I had another website before, but it was loaded with advertisement, and I wanted a clean looking homepage that didn’t distract the reader with blinking, and I mean literally blinking imagery!

After my ordeal with Pret I added the URL LateNightGirl.org to my website in May 2018, and then mid 2018 added expret.org, as Late Night Girl doesn’t make much sense for people who don’t know my story. In short, Clive Schlee labelled me his “late night girl”, so I put a “dot org” behind it! All three URLs will lead to this same site. Again, I explain in detail at the bottom of this page.

Late on 28th May 2018 I sent a link of this blog to an area manager I worked under, whom I know cannot keep a secret. I was angry still and wrote to the area manager that she can do with it what she wants. I know she can’t keep a secret because she sent my emails on after promising she wouldn’t and is in general VERY talkative, I just sent my link to her.

On 29th May I woke up before 7am and found my website statistics skyrocketed!!! Before that date I had just a handful of visitors every day, like 5 visitors one day, then 3 visitors the next, zero visitors, 10 visitors etc. Suddenly on the 29th in the morning it went into the hundreds, and to this day (4. December 2019) it is still the most visited day my blog has ever received! My website gets a lot of traffic now, but nothing like the 29th May 2018!

On 28. May 2018 late in the evening I sent my blog LateNightGirl.org to the area manager. On 29. May 2018 in the morning I could literally watch the visitors and clicks increase LIVE as they happen! From that day on my stats have increased visitors, but never as much as the 29th May 2018 to this day.

BEST views ever 29May2018

And on the 29. May 2018 Clive Schlee, then CEO of Pret, posted this tweet in the early hours:

2018-05-29 Clive Announcement

Link

And what do the public write? How wonderful Pret is and that the CEO is the BEST!

PR[et] at its best for sure! 😀

Now, I don’t believe that he just came up with the idea then and there to give £1000 to all staff, but I strongly believe the timing was due to him getting informed of my website late on 28th May 2018 into the 29th May, because in October 2018 staff were still waiting and going on Twitter frustrated why the bonus hasn’t been paid yet! And I know how Clive Schlee reacts when confronted with difficulties, he quickly counters with “charity” to win people over, sowing doubts that Pret ever would be harmful to people, staff as well customers.

So, I’m proud to have been part of getting all staff some extra cash, although I feel for them being fooled, as the timing of the announcement was premature and a typical panic reaction Clive Schlee does when he’s about to face difficulties or Pret is in danger of getting exposed.

A quick gesture and PR stunt was supposed to “eliminate” any doubts towards Pret, once, more people become aware of my website and exposing Pret for what they really are behind the facade. Frankly, Pret is not the ethical and caring company they portray to the public.

Las Vegas
Link

Weeks and months later though, staff got frustrated and confused on when the £1000 would finally be paid. And Schlee of course put responsibility downwards unto his managers, wanting staff to get away from public tweeting. I tweeted in his announcement feed, but got shadow banned at that time without realizing, as I didn’t know what shadow banning was then. But I did notice that my tweets weren’t visible when I was logged out. They are still there, but visible when one has the direct link.

So, here he is, making this announcement and when the going gets tough and staff complain on when the promise will “moneyfest” (sorry, couldn’t help it!) Schlee diverts to managers and the People Team (HR).
In August, 3 months after the announcement, the first staff members started raising questions, some even started a Twitter account just to confront the CEO on his promise, as staff didn’t get any info from the shops. My response at the bottom is the only one that didn’t get shadow banned (secretly censored/hidden):

2018-08-29 My response to £1000 delay

Link
Into September and October:

2018-09-01 Pret Staff Twitter £1000

2018-09-12 Pret Staff Twitter £1000

2018-09-15 Staff Twitter Complaint £1000

2018-09-16 WorshipBroccoli £1000

2018-09-19 Meme USA

2018-09-24 Kevin Pavain re £1000
Kevin makes an important point about the timing of the announcement. What Kevin and all the others don’t know (he knows now), is WHY Clive Schlee announced it prematurely! I even posted the reason in September, but was shadow banned unbeknown to me at the time. I’m not sure if people got the message then and there. I retweeted the info a few times after that on different occasions on some of my “late night girl” shifts!

So, needless to say, “Stockholm Syndrome” is not my problem anymore, THIS is NOT my fault that he made this announcement prematurely, giving an untimely hope to all his staff! This is solely Clive Schlee’s TYPICAL panic reaction to a problem he faces!

2018-09-28 Meme People Team

My response to Meme was hidden as I must have been shadow banned at the time without knowing it. Meme in the USA doesn’t even know what the Pret “People Team” is, because in the U.S. many complain that they are discriminated against, British staff are preferred, they aren’t trained, HR is non-existent or a “joke” etc.
My hidden/shadow banned tweet visible via my Tweets & Replies:

2018-09-28 Meme People Team my response

And the ridiculous slogan of Pret’s HR department:

Right Thing Naturally

One Team Member got it right, money isn’t everything, but family is!

Typo: Hay here means “employee” not employer.

2018-09-29-hay.jpg

Last complaint in that feed before the £1000 (£800 after tax) got finally paid out to those who worked longer than 1 year at Pret:

2018-10-01 Staff Twitter £1000

I am contacted by Pret staff who were warned that if they tweet or post openly on social media with any complaints, they get a disciplinary or dismissed.

But, basically the deal wasn’t finalized until September 2018. Managers and probably HR were in the air about it. Team Members thought Managers were secretive. But knowing Pret and managers, they were not secretive, they were CLUELESS because Clive Schlee made the announcement too early. On 29th May 2018 after being informed about my blog, he jumped quick to do a PR announcement, so that when the public becomes aware of my blog, they won’t believe me, but assume that Pret is so wonderful to its staff. Good one Mr. Schlee, but not good enough, because throwing money at a problem is just temporary while not working on the root issue.

It used to take 10 years service to receive £1000 and now suddenly all staff members would receive it even new employees after one year of service. If the CEO originally planned to give all staff £1000 only he knows, but staff on Facebook have complaint that the 10 year £1000 reward has been cancelled.

When I worked in Pret still in 2017 Pret already cancelled the 5 year award of £500. So, it looks to me that the plan was to slowly faze out all these awards as Pret has entered the nasty business of fast-food workers exploitation even more now with the JAB take-over.

The £1000 announcement to all staff looks to me like a farewell gesture where no other awards will be given anymore as they did before.

So, the wording of the CEO “Today is a big day for Pret” … why TODAY when the sale wasn’t finalized?! Staff still waited in October for the promised cash, which by the way is around £800 after tax is deducted!

My thought: “TODAY” was the big day when Clive Schlee and Pret got confronted with my blog as I have declined 4 settlement offers if I am silent about my ordeal with Pret.
And sadly only 2 people immediately saw through this PR stunt among all the euphoria:

2018-05-29 Ann Donovan sees thru PR
Link

2018-05-30 £1000 PR Union
Link

Pret also suddenly became very selective in staff, even after the 3 months trial period being excellent in his work, this kitchen Team Member in the below link, who has a mental health issue did NOT get the job as Pret would have had to pay him £1000 after a year of service. Ben, the manager* of the Brixton shop even wrote the following to Hind from the Pret Foundation trust: (I added the bold but the manager wrote in capitals EVERY).
*The OPs manager of the Brixton shop area is called Ben:

“Please let him know that we were very impressed by his professionalism at work and always giving 100% in whatever he was doing. The quality of products he made were picture perfect EVERY time. Myself and the team would like to say a big thank you and we wish him luck in his new job and we hope he will pop by for a coffee on us whenever he is in Brixton as he will always be one of us.”

In a nutshell, Sergio was only used for PR and he is oblivious to it and does what we all do when we believe nice sounding words. Sergio was treated exceptionally well, worked only Monday to Friday in the morning which is very unusual as Pret excepts staff to be flexible. Sergio was NOT pushed, and yet, even though they were impressed with him, he was excellent and his products picture perfect EVERY time, he wasn’t even taken on in the shop! They had no work for him… hello, anyone smell a rat??

He shares on this website of the Mental Health Club. I know him, because I am a member of the same Mental Health Club that Pret tries to infiltrate to fish for workers and mainly use people for PR. I cover this and the trap Sergio fell into extensively in my Open Letter to the Pret Foundation Trust.
Even with this “generosity”, the recommendation on Glassdoor for Pret and the CEO in July 2019 (1 year after the £1000 announcement) speaks volumes. Clive Schlee “retired” with this legacy (while remaining in the background as a Non-Executive Director):

2019-06-30 44 staff 50 Clive

New CEO Pano Christou:

2019-11-19 Pano 40 vs 31

A recent review by a Manager which needs no addition:

2019-11-16 GM - Not as they present it
Link

GM slavery

Go back Pret

etc. etc.

For a detailed report on Pret’s systemic bullying environment with many reviews from the UK, Paris, USA from Workers, Managers and HQ Staff alike, please scroll down to the screenshot of Caught in the Act at Pret.

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Two Pret staff have died within a month.
More here >
Why is Pret not being Investigated?


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:


©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 3: FREEBIES at Pret A Manger

 

Why Pret doesn’t do a Loyalty Card system.

 

Day 3 of >>> Away in Pret A Manger Ad-VENT Calendar

 

First of all some Pret shops outside of big cities had Loyalty Cards, because the volume of coffee sales being much less than in London and other busy cities. Not sure if those shops still do Loyalty Cards. Tweets from 2012:

 

Pret Loyalty Card 2012-09-13

Link

 

Terms and conditions at the bottom of this below Loyalty Card:

“Redeemable at the Manager’s discretion. Excludes Pret shops within Central London Zones 1 and 2…”

It even has an expiry date on it, forcing the customer to buy coffees before that date to get a free one … and at the manager’s discretion mind you! Pret showing its true “generosity” here!

 

Pret Loyalty Card 2012-03-29

Link

 

2017 Pret Loyalty Card

Link to a 2017 Tweet

 

So, here I am making free advertisement for Pret, but there’s more than meets the eye… I am not a journalist nor an established writer (although I have one self-published book under my belt with a now bankrupt publisher… out of print), and writers like to peek and copy what they find here, but I am writing from behind the scenes of having worked at Pret for 10 years. I don’t copy & paste articles under lazy journalism.

Pret is next to nothing when it comes to marketing and winning new and retaining regular customers. I think to gain customers, the best thing is to give freebies, and Pret does this fantastically. No business does this as best as Pret A Manger. So far so good.

But …

There’s that hairy but(t) again!

 

THE PRICE

Of course this brilliant marketing strategy has not just one catch apart from the ultimate goal of profit. People don’t realize how cheap the coffee is. If customers knew how much 1 cup of coffee costs for Pret, incl. the milk, cup, lid, labour and then would see the profit margin… people’s stomach would turn on what they pay for a regular latte! (There are reasons why CEO Clive Schlee pocketed £30 million in BONUS alone after JAB purchased Pret, not to mention all the other senior leaders and shareholders! Plus Schlee owning half of itsu and whatever else business he’s involved in).

Even while I worked at Pret I always wondered how Pret’s claim to be certified Organic and Fair Trade can even be valid. Not making allegations, just raising questions! To get certified as being organic is super expensive for companies. Pret has been sued for their claim to be natural while the food contains glyphosate for which the mighty Monsanto, now owned by Bayer, currently has 11,000 lawsuits on their neck, with two major lawsuits lost in the hundred millions, due to denial that their main product Roundup causes cancer, which has not been labelled on the product… But that’s another story altogether.

So, if the public is paying attention, I have seen it more lately that Pret signs are changing due to the successful vs. “natural” claim lawsuit.

 

2018-12-10 Pret froced to remove Natural from sign

Link

 

From the above familiar signage where the “natural” is replaced with “good”.

Even on Pret’s website, the word “natural” seems to have completely disappeared.

 

good-food-new-sign.jpg

Link to Pret USA Twitter

A customer on Twitter posted this picture confused on why the word “natural” was covered over at LAX airport. In the U.S. Pret has to act while in the UK everything is lenient again.

2019-05-23 Natural Food labeled over2

 

2019-05-23 Natural Food labeled over3

Link to David Blumenstein’s Tweet

I write extensively on the “Natural” issue in Pret A Manger – Ready to (ch)eat.

But, back to the free coffee marketing. Even while working at Pret I always questioned how Pret can have Fair Trade AND certified Organic coffee while the coffee is so cheap. This may be another area some may be looking into after having looked at the “natural” food claim.

So, all the free coffees (and at times cookies, especially items at the end of the day or when products are expiring…) while being low in price for Pret, someone still has to pay for all these free items. And it won’t be Pret! Pret keeps raising prices regularly also to cover the cost. At the end of the day customers still pay for all the free coffees etc.

2019-04-17 Pret price increase

Link


 

THE PSYCHOLOGY

Clive Schlee, since September 2019 former CEO of Pret and master of marketing with an approachable smile, his words on the freedom for staff to give free coffees and why:

Quote:
»We looked at loyalty cards but we didn’t want to spend all that money building up some complicated Clubcard-style analysis.
Instead the staff have to give away a certain number of hot drinks and food every week.
They will decide “I like the person on the bicycle” or “I like the guy in that tie” or “I fancy that girl or that boy”.
It means 28 per cent of people have had something free. It’s a nice, different way of doing it.«  *
From ThisIsMoney.co.uk

(*cough* while 72% go empty handed… see below)

Yes, the “having to give away” is even a pressure point for managers that push team leaders when the targeted percentage of freebies for the week has not been reached. It was part of my job as a shop team leader to keep an eye on the numbers and encourage teams to keep giving freebies OR stop giving, when we reached the percentage for the week, before the new week’s budget started again.

2017 Free coffee budget punishLink

 

2018-12-31 re free coffee marketing2

Link

 

On a side note, when the two customer deaths became public and the outcry was loud for a while, there was also an increasing Twitter “storm” on freebies where customers went online to post with enthusiasm about their free coffee or cookie…

And here is how that “fancying” is out of proportion with Clive Schlee’s admitted 28% as well as my experience as a team leader:

 

~ MULTIPLE FREEBIES at times even within ONE WEEK ~

 

 

2019-03-28 4th Free coffee

Link

 

2017-04-17 free coffee AGAIN

Link

 

2016 TWO free items in ONE week

Link

 

2018-06-21 2 free items

Link

 

2015 TWO Free coffees.jpg

Link

 

2019-04-13 Regular free coffee

Link

 

2019-04-09 Free coffee 1 to 2

Link

 

2019-04-13 Patience Smiles for Free Coffee

Link

 

2019-04-16 Free coffees often

Link

 

2017 Getting freebies free coffee for ages

Link

 

~ vs NOTHING for YEARS ~

 

2019-01-11 1st Free since years

Link

 

2019-04-18 Free Coffee after YEARS

Link

 

2019-03-21 Free coffee since years

Link

&

2019-03-21 Free coffee since years2

 

2019-03-28 free coffee today was the day

Link

 

2017-02-25 After lifelong devotion free coffee

Link (I love typos on Twitter… from devotion to devolution!)

 

2015 Free nonsense loyalty card

Link

 

2017 In 5 years no free coffee

Link (Another lovely typo: Pret as in looking for “Prey” >:-] )

 

2018-12-13 NOT attractive for free coffee

Link

 

2015 Never etting free coffee

Link (And Pret having a laugh!)

 

Political jokes Free Coffees 2015 Discrimination

Link

 

2019-04-16 five 5 years no free coffee

Link

 

2019-04-16 Free Coffee Legend replie

Link

 

… and so on….

Needless to say that those customers who get free coffees regularly, even daily, will not spill the beans on Twitter. 😉

As a team leader I had to “re-adjust” my teams’ choices to give solely at their own “discretion”, especially flirting baristas giving free coffee EVERY TIME to specific (to them) attractive customers. Or one team member would give free coffees every day to a customer who was an editor of a weekly celebrity tabloid magazine bringing that TM a free magazine every week. Company policy would be dismissal to “exchange” services for private purposes. But that’s how it works and Pret would never admit how discriminating the give-aways are in the name of “random acts of kindness”. That’s why staff are not allowed to have friends and family members eating on the 50% rebate WHILE staff are on the shift working.

Staff also are not allowed to ring up the 50% rebate on their staff discount themselves on the till while serving customers, as some customers make friends with staff for freebies and rebates. So, this was always a struggle to shake up the “policy”. I loved to give freebies, it was my favourite thing giving whole lunches on the house. But I often gave it to the moody and even rude customer to “kill them with kindness” or “heap burning coals on their heads” or just be kind to someone who looked pretty down…
I looked for the “underdog” to give freebies as we never know what hell they may be going through!

 

And another reason why Pret aims to have Taxi parking spaces in front of shops… Cabbies move around London being the BEST advertisers, especially to tourists looking for a coffee place!

2014 free coffee taxi cabbies

Link

 


 

CONTROL (of the carrot)

 

Carrot

 

2017 Behavioural science free coffee loyalty card

Link

And this is how the psychology works that Pret is so cleverly using. A Loyalty Card system, apart from costing additional money for Pret as Clive Schlee rightly said, would give the customer control over the timing of free items. And as Pret whips out coffees like no other coffee chain (the 1 minute Mystery Shopper pressure <- YouTube slide – on workers for fast service is another reason for high profit in Pret via Emotional Labour) a Loyalty Card system would guarantee customers free coffees at their chosen time, especially all the regular customers who go to Pret EVERY DAY.

For staff to give freebies at their discretion (or discrimination!) gives Pret the control on when customers get freebies (the timing is completely out of customer’s control) AND serves like a carrot in front of the donkey that keeps going to Pret like a gambler, spending money and hoping to get that free coffee or cookie or whole lunch …

 

2019-01-15 waiting for next freebie

Link

 

Carrot

 

2019 No free coffee for a while

Link

 


 

FREE ADVERTISEMENT

To shorten the already long blog entry with more customer tweets on freebies, I mainly put journalist tweets here. Only a few tweets by a host of journalists who are supposed to be neutral, reporting on events rather than making free advertisement for Pret, while not looking deeper as one would expect from “investigative” journalism. Mainstream media for you:

 

Journos adversiting for Pret 2013

Link

 

Journos adversiting for Pret 2015 Guardian Journo

Link

 

Journos adversiting for Pret 2019

Link A boost in self esteem even with a freebie!

 

Journos adversiting for Pret 2019 to other half

Link

 

One journalist even goes a step further and plays Job-center for Pret, recruiting low-wage workers:

Journos adversiting for Pret 2019 Jobcenter

Link

etc.

Makes you wonder if they are paid under the table or are so infatuated with the cheap free coffees, and then being blinded to do real neutral journalism. Kind of sinks your heart how the majority goes with this freebie scheme so easily.

Staff hope the Mystery Shopper is nearby or even serving the MS when the staff member is extra generous. As staff can earn up to extra £50 or if perfect even £100, if the Mystery Shopper is even more impressed with their service (butt kissing). Often this is quickly done by giving a free coffee and BOOM! if it was the Mystery Shopper receiving the freebies, that staff member gets extra cash award. I write about this extensively in The Truth behind the Pret A Manger Smile.

 

A customer’s observation most people are blind to:

2018-12-14 Customer recognizes forced friendliness happiness

 

A Mystery Shopper tweet:

2017 A Mystery Shopper tweeted

Link

 

Customer Tweets:

2015 About Mystery Shopper

Link

 

2013 Mystery Shopper Group Incentive

Link

And the psychology of “group incentive” is actually peer pressure and what a recent reviewer called “blame culture” which I totally underline. I spent a lot of time building my team member UP when they messed up the Mystery Shopper after our manager put them DOWN, because putting down is counter productive and leads to mental health problems. If I had buckets for the tears that were flowing after the harsh telling off when the Mystery Shopper wasn’t happy …

 

2018 Emotional Labour Labor Quota Smiles2

Link

 

A Pret employee’s review on the Mystery Shopper pressure:

2019-04-16 Mystery Shopper Blame Culture

Link

Or the “happy family” trap and the pressure on ONE person who loses the bonus for the whole team turning the team against that one person. Again, I had to many times step in-between the 1 person to protect them from the group and the bullying mentality Pret encourages.

Another of the many reviews along those lines:

2019-04-09 Mysterys Shopper Trap Happy Family

Link

 

So, the marketing of Pret is simple:

  • Give LOTS of free coffees (& cookies, lunches, but mainly coffees) that costs very little for Pret.
  • Lure customers in with the free items and 99p coffees or even better, 49p with a reusable cup (& now free water tap refills even if not a customer and the cup recycling stations inside shops – they will become customers while in the store! 😉 ). The carrot is getting them into the shop so they’ll spend on other products they never intended to buy. Reason for the oven in the shop vs kitchen is the smell of freshly baked croissants enticing to purchase…
  • Don’t do freebies on a Loyalty Card system to have the control over customers, luring them in with the freebie carrot while they keep spending and hoping for that free coffee like a gambler waits for the next win.
  • Raise the coffee and product prices as someone needs to pay for all the freebies. And it won’t be Pret.
  • Give staff the feeling of power over their decision whom to give freebies, but deny that it is done discriminatory (take my word as a former team leader, it IS discriminatory).
  • In return just watch how customers from street-smart cabbies to text-book polished journalists flock to Twitter giving FREE advertisement on behalf of Pret.
  • The free advertisement of free coffees, as well as now free water taps for non-paying “customers” also, brings people in who then spend money they didn’t intend to spend …
  • Lean back and watch the profits rise, doing the math in how much money people spend before getting that free coffee… if at all!
  • Good luck to all the customers paying it forward for the other customers to get the freebies while faithfully waiting to crack that jackpot one day! 😀

 

UPDATE:

Why staff in every Pret shop smile so much and ALWAYS seem so happy and “generous”. In a nutshell: Weekly Mystery Shopper visits that test staff on several points like how much selection is in stock, how clean is the shop, how is the overall atmosphere etc. But the MAIN thing staff are tested on is service. Do individual AND all staff smile, give eye contact, make small conversation with EVERY customer!
Details in below YouTube slide with Mystery Shopper excerpts that I’ve put together, but I left out a lot of other issues and concentrated on the smiley, “happy” facade.
I also write extensively and collect articles on “Emotional Labour” in the service industry that hurts and harms low-wage employees: —> The Dangers of Emotional Labour

And there’s a reason why Pret and its leadership have such poor scores on Glassdoor & Co as staff always speak out in anonymity while at work pretend towards customers to be happy to keep their job having kids to feed and Uni tuition to pay. People fall for the friendly facade, but staff know how it really is.

And customers who go on Twitter complaining about non-smiling staff, even when it’s quiet, just do not realize how EXHAUSTED staff are, having come out of coffee/lunch rush, or working 7-10 days straight without a day off!

And those customers who do commend staff on Twitter, often their recommendation and praise is NOT passed on to staff. I was told by customers several times over the years if I received feedback from my boss as they commended me to Pret HQ or social media. But I never received the feedback from managers. So, dear customer, please praise the worker INSIDE the shop IN FRONT of the manager and team, because many managers bully staff, and THIS would help the worker to get some much needed feedback and “vindication”, so to speak.

I found only 1 Tweet where a customer not only bothered to ask the staff if they received feedback, but then confronted Pret on it:

2019-08-06 Customer recommendation praise not passed on

Link

Mystery Shopper Slide:

 

 

Clive Schlee’s “retirement” exit on Glassdoor:

2019-06-30 44 staff 50 Clive

 

Pano Christou, New CEO:

2019-10-02 Pano 38 26

 


 

A long list of reviews and complaints from current and former Pret Staff >>> in this LINK.

 


 

TWO Pret staff have died in one month.
More here > Why is Pret not being Investigated?

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 2: Where have all the Homeless gone?

 

Day 2 of >>> Away in Pret A Manger Ad-VENT Calendar

 

Where have all the homeless gone?
Long time passing
Where have all the homeless gone?
Long time ago

Where have all the homeless gone?
PR firms picked them every one
When will they ever learn?
When will they ever learn?

Where have all the young man gone?
Long time passing
Where have all the apprentices gone?
Long time ago

Where have all the women gone?
Gone to Pret A Manger, every one
When will they ever learn?
When will they ever learn?

Where have all the Leaders gone?
Long time passing
Where have all the emotions gone?
Long time ago

Where have all the workers gone?
They are all in uniform
When will they stop to smile?
When will they start to cry?

Where have all the smilers gone?
Long time passing
Where have all the smilers gone?
Long time ago

Where have all the smilers gone?
Gone to graveyards some of them
Why didn’t anyone care?
Why didn’t anyone care?

Where have all the Unions gone?
Long time passing
Where have Politicians gone?
Long time ago

Where have all the Mystery Shoppers gone?
Counted the seconds every time
When will they ever learn?
What Living Wage to earn?

Where have all the Foreigners gone?
To mainland Europe everyone
When will true change begin?
Long-suffering’s coming, run!

Where have all the mourners gone?
Young GMs picked on them everyone
When will they ever learn?
When will we ever learn?

Adapted/Changed text from Pete Seeger’s “Where have all the flowers gone”

 

So, what’s happening in the homeless house, Pret?

One guy advertised for it with Nicki Fisher.

Where are they now? What’s with the house of the Rising Stars?!

Or was it one of those quick fixes and cover-ups? JAB took over, Clive Schlee and Nicki Fisher skipped out.

Remember this blog entry, Pret, Mr. Schlee, Pano Christou?

Nicki Fisher went from the brutal city place to the rural country place, in the hopes to help some burnt out people? Really?

Isn’t it rather that she burnt out? JAB knocked at the door, and those of you from the old guard called it a day, hey!

What’s happening in the House for the Homeless?

2019-05-30 Nikki Fischer rural

Now there’s a proper smile!

Link

On 15. June 2019 I replied to above Tweet, mentioning that Clive Schlee is already gone. I didn’t know at the time that he would “retire”. On 01. July 2019 I tweeted to the press about Clive Schlee’s clumsiness regarding his retirement. But on the 15th June I didn’t know about his retirement. He was very quiet for weeks, and knowing him I had a hunch that he’d sneak out of Pret, just like Nicki Fisher did. But Schlee remains in the background as a non-executive Director, still pulling the strings.

2019-06-15 Nicki Fisher Clive Schlee gone

Link

I write about Clive Schlee’s clumsiness and my Tweet to the press regarding his “retirement”: >>> Foot-in-Mouth Disease.

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The above slideshow is just a selection, longer list: —> Pret Staff Complaints

 

Brutal Nightmare

YouTube

 

Who cares to investigate staff deaths, in particular suicides?

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

When Pictures don’t even Speak One Word

 

I read a Tweet where a person is torn if a victim of a crime is speaking the truth. They are torn because the photo of the victim, giving an interview, doesn’t look like their perception of what a victim should look like.

I only want to put a few photos of people who were either victims, perpetrators or neither (as far as can be known).

I number the pictures and give the info at the bottom of the page. Most of these people are well known. But imagine yourself that you see these photos for the first time.

Pictures often don’t even speak one word.

1.

01 Turpin Children

 

2.

02 Nassar

 

3.

03 Natascha Kampusch

 

4.

04 Dr Mark Benecke

 

5.

05 Jimy Savile

 

6.

06 Chris Watts

 

Info below

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1. The Turpin family where the parents imprisoned their 13 children for years and decades.

2. Larry Nassar who, as a very well recommended USA Olympic Doctor molested hundreds of under-aged athletes for decades.

3. Natascha Kampusch, the Austrian young woman who was abducted when she was 10 years old, locked in an underground dungeon of a pedophile house, and escaped 8 years later. Her abuser killed himself after she managed to finally flee. Natascha gave an interview within days of being free and had a TV show a few years later. But she was heavily criticized by the public and media for being so outspoken and visible. They wanted her to crawl back into a dark hole and silently cry about her ordeal. They wanted to cover their own conscience of how this could happen on their doorstep. Natascha remained visible and outspoken. Good on her!

4. Dr. Mark Benecke, German Forensic Biologist, who helped crack many difficult cases. He examined the skull and teeth of Adolf Hitler. He trains police academies in New York and Germany, and is a sought-after Medical Examiner. He is neither a victim nor a perpetrator in this list.

5. Jimmy Savile, one of – if not THE most prolific pedophile in British history, certainly in the British entertainment industry.

6. Chris Watts who murdered his wife Shan’Ann and his three children Bella, Celeste and Niko.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 1: Hot Chocolate NOT in Santa’s Stocklate

 

Day 1 of >>> Away in Pret A Manger Ad-VENT Calendar

Let’s start this Ad-VENT Calendar with a nice, sweet, comforting hot chocolate.

Wait! No hot chocolate in November when the Christmas menu started a month too early??

Customers have been flocking to Twitter to express their outrage that there hasn’t been any Hot Chocolate available in all Pret’s (except for the odd chocolate sprinkles on the cappuccino!)

As usual Pret gives the “supplier” version as a reason why a product has not been available. I worked at Pret and when we had “issues” we were always instructed to say that it is due to a delivery issue.

Trouble is, the truth has a way to always sieve through, and an honest Team Member accidentally spilled the beans on the real reason why the choc powder isn’t available:

2019-11-04 Hot chocolate lie truth dairy allergen

Link

Thus forcing Pret to speak the (half) truth before going back to the “supplier” version:

2019 Hot Chocolate Lie vs Truth

Link

Why blame the supplier when Pret can just admit that they’re changing the recipe to non-dairy? A quick update or reminder that Pret is facing trial on 6th December 2019 in Bath after the second customer Celia Marsh, mother of five, died after eating traces of dairy in what she thought was a non-dairy wrap.

Photo: SomersetLive.co.uk

Link: >>> Pret A Manger and Planet Coconut face trial after allergen death, which also may be the reason why Pret has set aside £10 Million in legal costs.

Link: >>> Pret a Manger set aside £10m for food allergy scandal costs, accounts reveal.

Mainstream media keeps quiet about the Hot Chocolate issue and only “report” on issues like new vegan options, or the Jambon Beurre that has been discontinued, and then re-introduced after a public “outcry”. Isn’t it interesting that the media has not mentioned the Hot Chocolate powder issue, even though the public is much louder about this? If you want to know the reality of Pret, you need to DIG and not swallow everything mainstream media (that is in Pret’s pocket) is dishing out.

So, here are only a few of the many of same responses that Pret keeps telling the public, copy and paste replies to try and keep the dairy issue silent:

2019-11-20 Hot Choc issue

Link

2019-11-20 Hot Choc issue2

Link

2019-11-20 Hot Choc issue3

Link

And so on and so forth…

The above Tweets are only from a few hours of one day, but this issue with Pret’s “supplier” response has been going on for weeks.

Quick reminder on the REAL reason and the hopes this little slip of the truth went unnoticed:

2019 Hot Chocolate Lie vs Truth

Link

I write mainly on Pret staff issues and the bullying environment the public is unaware of.

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints

And the reason why staff smile so much under intensely stressful, loud, hot working conditions:

 

 

And the exploitative work environment in Pret:

 

And detailed examples of what staff say about the bullying environment in Pret, including Head Office. A customer recently witnessed first hand how staff are bullied:

Link: >>> Caught in the Act at Pret A Manger

Dear Public,

for the most part you are oblivious and unaware of how Pret A Manger treat their staff. There’s a reason why Pret and its leadership have such poor scores on Glassdoor & Co where staff dare to speak out in anonymity. And the legacy Clive Schlee, now former CEO, leaves behind I can only underline with my own experience I share in the audio player at the bottom of this page.

Pret has been very successful in fooling the public and luring employees in with incentives and a smiley facade. But all I can say if you don’t want to believe the reality of Pret, is that if something looks too good to be true in a multi-billion pound company, especially now under private equity, TAKE A CLOSER LOOK!

 

2019-06-30 44 staff 50 Clive

 

2019-10-02 Pano 38 26

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Away in Pret A Manger Ad-VENT Calendar

This year I thought I’d do something special for the Christmas season.

While Pret is busy on their Christmas menu, getting the labels mixed up, spreading themselves too thin between Vegan and Lobster, I prepared a very special “Away in Pret A Manger Ad-VENT Calendar” 2019.

Every day until the big day there will be a surprise behind the “door”, published on this page.

I guarantee it’s free of anything that may harm your eyes, but it may crush your heart if you care. It’s packed full with ingredients of experience, observation, reviews of Pret’s little helpers and other staff members’ accounts.

It’s going to be heart-wrenching with some eye-openers for new readers. Plenty of bags stuffed with a good peek behind the doors of the well polished, glittering facade.

BUT, don’t cheat! Don’t prematurely open a door of a later day like you used to do as a kid with the chocolate calendar! 😉

No04

Day 1 Hot Chocolate NOT in Santas Stocklate

Day 2 Where have all the Homeless gone?

Day 3 FREEBIES At Pret A Manger

Day 4 Pret A Manger Allergen Trial – 6th December 2019

Day 5 Rat A Manger

Day 6 Pret A Manger Allergen Trial – 6th December 2019

Day 7 “Worked into the Ground without Empathy” @ Pret

Day 8 Pret A Manger – Ready to (ch)eat

Day 9 The Door

Day 10 The Door

Day 11 The Door

Day 12 The Door

Day 13 The Door

Day 14 The Door

Day 15 The Door

Day 16 The Door

Day 17 The Door

Day 18 The Door

Day 19 The Door

Day 20 The Door

Day 21 The Door

Day 22 The Door

Day 23 The Key

Day 24 The Kingdom


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by

The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:


©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.