Smoothie Operator – The Pret A Manger Lie

So, here is another Pret A Manger lie.

Pret advertises free “unlimited”, yep, “endless” free smoothies on a monthly subscription.

Trouble is, not many shops do them for free. The reason I keep posting on Twitter is mainly 1. that shop Managers hate giving smoothies for free as they are expensive. Pret HQ comes up with all these freebie marketing, and shops have to foot the bill. 2. Baristas hate doing smoothies and frappes because they take too long to make. Pret staff are tested by weekly Mystery Shoppers if the service is within 60 seconds and if the drinks are served within a minute. Pret under-staffs to maximize profit, so oftentimes there is 1 barista doing coffee and 2 – 3 Team Members “busting” the queues that are lined up to the door. Hence, smoothies and frappes are an inconvenience to make, taking more than a minute.

But the list of excuses is long and typical: Ran out of smoothies, ice machine broken, not included in the offer, staff untrained and clueless, technical issues, subscribe process doesn’t work, email not recognized yada yada yada …

I worked at Pret, I know all the excuses “they” (management and HQ) want staff to give. “Technical” issues is always a classic!

Here are ONLY today’s complaints, there are many more from when the subscription went live.

A little slideshow on customer complaints, many screenshots are also underneath the slideshow. May need wifi to view slides. Due to the new WordPress editor, slideshow does not run automatically but has to be clicked manually:

The following shop ran out of practically everything! 😀

etc. etc. …



Endless” blended smoothies:

This would go under false advertisement, no?

If many customers organize and swamp Prets at the same time like a flash mob, and show staff and especially Managers this false advertisement of “unlimited” and “endless” smoothies/frappes etc. – it should be interesting what may happen! Take a video camera y’all! 😀



I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


NOTE: Since WordPress changed to a new editing system, some features may not work anymore. If this audio player doesn’t work please visit my MEDIA page where the old player still works.

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