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… and “freshly made” is psychology, as well as not always true.
Please see customer pictures further below of mouldy food, even rat droppings on Pret food, if you want to skip my detailed text.
Also please be aware that this and other blog posts have not been updated with current complaints. I’ve been monitoring issues and writing for years, I cannot do updates for the rest of my life. Look closer into Pret, do your own research and question their claims.
For more issues please see https://linktr.ee/expret.org and also Trustpilot with ongoing reviews where as of mid 2024, even in 2023 75% of customers (1 & 2 star reviews combined) disapprove of Pret.
UPDATE June 2024 – Recently opened branch in India:
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UPDATE and upfront as some people always doubt the EVIDENCE I present here as well as having seen stuff, working at Pret I wish I never saw.
For those of you who call me a former disgruntled employee for calling out Pret’s ongoing unsafe practices (also google the £800,000 fine after staff repeatedly trapped in freezer etc.), for those of you who report me to social media platforms to get shut down, for those of you who diss me, it doesn’t matter! I KNOW what I’ve seen and experienced, and what customers have experienced.
Just because YOU have never had an issue (that you know of, as food poisoning cannot always be traced to the correct source it came from) or because you haven’t had a loved one die in Pret, does not mean you can just simply dismiss the many issues in Pret. Also see the ongoing mislabeling WITH evidence as well as Pret having been banned already in 2018 by the Advertising Standards Authority (ASA) from claiming their food is “natural”. You probably haven’t even noticed that the word “natural” has completely disappeared off all of Pret’s packaging and walls etc.
And for those of you who doubt the EVIDENCE I post here and think I’m lying or am just a disgruntled employee, first of all, familiarize yourself with my story before you make such a lazy judgment. Secondly, if I’m lying WHY have Pret not sued me for libel as I write since May 2018 PUBLICLY calling Pret out as well as working with the press (see the very bottom for links). I have tagged and emailed Pret in since then, they KNOW my blog!
Pret also don’t respond publicly as this would open a can of worms for them and put my blog on Wikipedia, just like after Pret responded publicly in 2012 after firing a worker (Andrej Stopa) who started a union, and he is since then on Wikipedia. And Pret try via their silence to keep my writings silent. I will never be silent!
What YOU do with that, is NOT my problem! I will never be silent on how corrupt and fake Pret are. Do your own research! Also, be aware that I haven’t updated many new complaints beyond 2023+ because I’m sick and tired doing this and not even the Food Gov people care!
Also see my Freshly Made Brainwash post, on how Pret’s food is actually made (cooked in factories, assembled and/or reheated in shops). I am honestly surprised that no more people have died in Pret, unless it is hard to link to if people had food from different brands in the same day, or more injuries aren’t known. But what I can say is that this is just the tip of the iceberg. And as Pret got away with fatalities and injuries, they keep full steam ahead with even worse food safety issues.
I also explain on my podcast in 4 episodes (because I kept forgetting important info) how Pret was and continue to be neglectful on food safety when customers died. In the episodes I talk about a weird Barbican seminar Pret held a year after the first customer died; also weird labeling machines Pret implemented in 2017 but NOT for ingredient labeling; the difference between Starbucks CEO and Pret’s CEO handling of crisis, the lack of training and how staff cheat on training etc. etc.
So, be a “die-hard” Pret fan and stay in your illusions. I also understand that some people are mad with me for simply being ABLE to call out a multi-billion £ company where most people just sit at home and live in their own frustrations about their own sad jobs. But that is also not my problem. Stay in bliss, you’ll never make a difference.
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“The more you Pret, the more you get” the chance of a mouldy sandwich with droppings from a rat!
Please watch this brief video regarding mould on bread and why we shouldn’t even eat the clean part of the bread. And then scroll down to the customer complaints, photos, videos of mouldy food and ask yourself if Pret have started to care after TWO customers died and 20+ got injured (which they ignored before it got public).
And yes, I have tagged in and even emailed the government food gov people on several occasions on this without even a generic reply! So, not sure how many people have to die. If a small independent, especially minority owned (Chinese, African etc.) business has one customer death, they would be shut down and the ones responsible probably send to prison. But Pret being a big company, loved by the Tories, nothing happens. Full steam ahead and ONLY labelling once the deaths became public.
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And mind you as well,
what you see here is just what customers were posting publicly and isn’t even all as I mainly post PICTURES for a visual. Other complaints are behind closed doors (emails etc.) or not reported. And REMEMBER that the public, and EVEN WE staff did NOT know for 2 years after the 1. customer Natasha Ednan-Laperouse died, that 2 customers died and over 20 got injured.
Pret did NOTHING whatsoever after 2 deaths and multiple injuries, not before and not after UNTIL this became public! ONLY slowly acting once this was spread across the news.
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And we also didn’t know for 2 years until last year of the £800K fine, after a staff was trapped in a freezer for close to 3 hours fighting for her life due to the door being defect and this having been reported repeatedly for 19 months!
We don’t know which other disaster might still be hidden under the carpet until an inquest or lawsuit comes out. I am in fact surprised that no more customers have died, unless we don’t know about it (yet)!
And Pret carry over food now to the next day(s), and sandwiches even have a best before or use-by date now, which Pret swore never to do. But the grab for money put that vow down the drains.
TRUST YOUR SENSES! And trust your gutt!
UPDATE 08. August 2024 SALMONELLA found in vegan salad in Pret Hong Kong.
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Link to article, do a Google translate.
Pret in Hong Kong had salmonella in their FRUIT SALAD in 2021. There’s something about Pret in Hong Kong with salmonella.
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Link to article from 2021.
UPDATE 28.01.2023 Sour egg:
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UPDATE: November 2023 on Reddit under “What restaurants in the UK do you think have terrible food?”
One person replied: “Went to Pret once and had a milkshake that tasted like vomit. Swapped it for another, which also tasted like vomit. Sandwich was dry …“. etc.
Please note, that especially since the pandemic when Pret started the coffee subscription that put huge pressure on staff and added to waiting time for customers, staff prepared the milkshake drinks and left it standing on the side for hours, even days to save time AND money on waste. Often they just quickly stirred the drinks instead of putting it into the processor. You see this further below in a private message I had on Facebook with a former staff who gave me more info how Pret now carry over food and drink to the next day(s). Hence, it’s NOT (and by the way NEVER was) freshly made. Since the pandemic it has just gotten worse. And as Pret got away with customer deaths and injuries, they feel invincible.
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UPDATED: 19. Dec. 2022
I always explain to people to be extra careful with Pret food towards the end of December close to the holiday closures. Shops are racing to not have high waste and depots try to get rid of stock that expires soon. Shops then “stretch” expiry dates and now sandwiches are carried over to the next day(s).
As far back as 2010 when I was in a particular shop by Chancery Lane, London which is the 2. shop in Pret and was then already very old and mice infested that I requested to be transfered to another shop, the kitchen assistant manager would “stretch” the dates of the crayfish and chicken over the Christmas period, as the holiday closures approached. Customers days later would return saying the chikcne is off etc.
I was new as a shift runner, training to become a team leader and didn’t have the courage to speak to the AM. But I remember having been embarrassed when customers returned the products. I wanted to scream at the top of my lungs that the food is being compromised!!! And this happens in EVERY shop. I worked almost 10 years in Pret in over 30 shops. EVERY SINGLE SHOP stretches dates!!!
One manager with whom I really liked to work in 2017 wanted me to stretch dates. That was the only negative with him, but I declined and said to him that I will not comproise customers’ safety and risk my job if I get caught. So, he had to do it himself! He said to me “We have no choice, we have to cheat to keep the targets” as Pret set unrealistic targets to reach. Needless to say, I was never promoted beyond team leader position because shop after shop, manager after manager I refused to do the dodgy stuff. But I slept well at nights! I was even known for throwing out £100s worth of food and drink when the fridges were too warm in the summer.
My manager would give me the evil eye when he saw me preparing to do what is called a “destructive” test, because it meant lots of waste costs that affects his bonus. But he couldn’t really say anything as I followed procedure. He just tried to stare me down and I avoided eye contact to do my bloody job! And this involved taking temperatures of the food and drinks, especially those bottled yoghurt smoothies and carrot juices. Ever had an expired carrot juice? REVOLTING!!! If it reached a certain temperature low, the policy is, to throw it out! I would not risk customers getting sick! Never would I have imagined that customers would die and get injured due to the labelling disaster in Pret!!!
Reports on food poisoning and customer complaints on stale/mouldy food has drastically increased, especially since the pandemic, despite Pret making millions again.
For any food poisoning, pest or mislabelling issues people can report directly to the government site for EHOs to take a look. The more evidence like receipts, photos/videos of mouldy food, mice, rats, bugs etc. the better. Contacting Pret alone won’t bring much as Pret just collect data for future marketing. They may send a voucher or not. But they’re building a data base since 2018 and do everything to get customer data.
Report a Food Problem link. Takes only 2 minutes.
Quote from 19.12.2022 complaint: “I have only eaten food from here today and have the Deliveroo receipt to prove this. I ate the chocolate croissant for breakfast and the chicken and avocado sandwich for lunch at 2pm.
By 4:30 I almost passed out and was feverish. I was nauseous and achey and had diarrhoea on and off for hours until 9pm when I was violently sick. I have spoken to 111 as I felt so ill | Symptoms: Nausea, Diarrhea, Vomiting, Fever”.
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August 2022
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UPDATED: October 2022
I’ve seen, heard and experienced a lot in Pret, but this is reaching a new low! Fowl tasting bottled water:
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Upfront: If you DM me on Twitter or Facebook, Instagram etc. please be aware that I don’t get notified! If I don’t respond within a week, try to get my attention again or contact me via my contact form. I am blacklisted on social media, shadow banned, my posts hidden at times in censorship after Pret must have reported me etc. I am often not notified when I receive a DM or a DM request. But they can’t silence me after I declined hush money and never signed the NDA.
After Pret ignored TWO customer allergen deaths, 15 year old Natasha Ednan-Laperouse (died 2016) and mother of five, 42 year old Celia Marsh (died 2017) and over a dozen further injuries before it got public, unsafe food practices not only continue without consequences, but have gotten much, much worse in broad daylight. There was almost a third fatality of student Isobel Colnaghi, who narrowly survived in 2017. She lost her lawsuit against Pret, because Pret didn’t break a law and successfully blamed a low wage worker.
There will be an inquest coming in September 2022 into Celia Marsh’s death as her husband is not giving up to get answers. He sued Pret but nothing could be proven if Pret was at fault. He now keeps going to have an official inquest with the vegan yogurt provider Coyo that supplied Pret with vegan products, but since Mrs Marsh’s death have been booted off by Pret. They blame each other.
The press is aware of this as I tweeted them in many times and emailed this blog post to many journalists as well as the Food Standard Authority. And maybe there is an investigation we don’t know of yet, or a journalist is going undercover to see for themselves. But this can’t go on like this.
I was a team leader in Pret with one of the job description being health and safety. I took that very seriously and never cheated on stretching expiry dates etc. Cleanliness and doing things PROPERLY was extremely important and my strength. This trickled down on staff who then also worked in a clean and careful manner, no matter how much pressure Pret threw at us. I REFUSED to cheat! Needless to say, I was never promoted beyond team leader level. And I didn’t care! I slept well at nights and never had to look over my shoulder.
Pret is very micromanaging and overly strict, penalising and bullying staff for the slightest, even unimportant issue. So, the below is extremely upsetting and offensive to me. I wasted 10 years in this toxic company doing my job extremely well, being known for my health and safety, hygiene work and record.
But now Pret want more money with less staff and quality. Hence, see the below.
Also, mislabelling continues where vegans and vegetarians eat meat, or people of certain faiths eat pork instead of whatever was labelled on their food. I collected only a few of the many, many complaints with photos: Vegans and vegetarians eat meat at Pret.
Pret are now breaking “Natasha’s Law”.
And before I go into some of the photos of customer complaints of mould and rat droppings on food further below, here only some of many food poisoning complaints.
Pret opened in Berlin 2018, and in 2019 already food poisoning report:
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A customer complaint:
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UPDATE August 2022 right off the bat, several recent food poisoning incidences. One on 22.05.22 is from Paris. These issues I believe are a direct result of what I write and post on below.
The latest (as far as I checked) is posted on Twitter on 15.08.2022
12.08.2022, Paris:
01. August 2022:
Twitter on 21.06.2022:
13.06.2022 Chicken again!
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For recent (2024 etc.) reports, especially repeated vomiting, nausea symptoms from different Pret stores, please see:
IWasPoisoned.com reports.
And Trustpilot:
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Keep in mind that not everyone reports to websites or the government EHO site, and at times when people eat from two different companies, it can be hard to track back. But Pret have the same complaints over and over from various shops over different times.
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Reddit 2023:
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TWO food poison issues from Brixton in short times:
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And many, many, many, many more. This is just the tip of the iceberg as not every customer goes on social media to complain with photos.
So, here is Pret A Manger’s psychology in using terms & slogans: “freshly made”. You can “freshly make” a sandwich with expired ingredients, mouldy cheese & stale bread. It’s “freshly made” with UN-fresh ingredients!
Also, Pret staff tell me that sandwiches and other products are now “carried over” to the next day(s) making Pret’s slogan “made today gone today” also false advertising.
This familiar sticker remains a blatant LIE!
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I re-did Pret’s logo to reflect the truth a bit more after former CEO Clive Schlee several times said in interviews that his wife always said that “any damn fool can run Pret“. Indeed!
And Pret’s toxic HR department used to have the slogan “Doing the right thing naturally”. The more a company boasts about something, the closer you have to look!
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The arrogance and lies of Pret still blows my mind. So, I changed Pret’s logo:
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This is why staff don’t see the mould. If they would make a sandwich today from a mouldy or stale bread, they would feel/see it. But as some food is carried over in its packaging, they don’t see the mould and other problems like rat droppings, plastic, hair etc.
The following blog posts are important to read, and please be aware that these issues were BEFORE Brexit and the pandemic, in fact since years:
- Pret food is NOT natural and why the word “natural” has disappeared off Pret’s signage and packaging. I explain in detail here: Pret A Manger – Ready to (ch)eat
- Pret A Manger uses expired food. More here: Pret A Manger “Stretches” Dates
I mention these because I was contacted on Twitter in 2021 with the following, in part, quote:
“Pret have started keeping their food overnight and selling it the next day. Considering they’ve built their entire brand on the Freshly Made slogan it’s very misleading. They’ve also slowly started removing all the freshly prepared signs from their stores hoping no one finds out.”
End of quote.
30. July 2022, that’s the worst mould sandwich so far. “Freshly made” mind you. I reckon this one is at least 2 – 4 days old sitting in fridges. Also, soups get reheated several times which is also not allowed. Hence, complaints of bitter tasting soups keep coming in.
Update 04.08.2022 a video from Pret in Berlin where you can HEAR the crusty staleness of the bread. Just click the play button in the picture. You will also see further below complaints from Paris as this is company-wide.
AND also 04.08.2022 four day expired fizzy juice:
Many of below customer complaints are not in this YouTube slide show:
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UPDATE: September 2021
Pret together with the TooGoodToGo app now SELL leftover food for cheaper price in bags for people to pick up from shops. The OLIO app still give free food while TGTG app sells it now! Even HOT food that has expired after the 2 hours shelf life is now sold that Pret wouldn’t even give for free before, due to safety issues with the temperature fluctuation! Pret was VERY strict about this and I was reprimanded once by my Manager for giving out-of-shelf life hot food to the charity that picked up food in the evening! More detail: Pret A Manger Health and Safety Hypocricy.
So, when it comes to money, anything goes suddenly! And Pret sells expired food under the “charity” umbrella to collect money for the Pret Foundation Trust to, quote: “alleviate poverty” while having made cuts to staff wages and benefits. Pret workers are now on minimum-wage and have to top up their pay with benefits. Pret CEO Pano Christou even has the audacity to ask his low-wage staff for donations! Pret is trying to get money at EVERY turn having installed donation devices in shops that customers mistake for payment devices and accidentally donate to Pret! Katchink!
I strongly believe Pret should get investigated on where the donations REALLY go to! More on Pret’s Foundation Trust: Pret A Manger’s Charity Projects, and WHEN they do charity events.
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I have to mention like I did in above “Stretched Dates” post, that in Pret, many Managers and Leaders have always stretched dates, especially during the Christmas period when the depot sent short-dated ingredients to get rid of stock, as the holidays approached and stock was sitting around expiring.
I won’t bother posting all the Tweets of customers who complain to Pret with and without photos that the bread is stale, or the chicken tastes off etc. Just a few so you won’t need to take my word for it. There has always been date stretching, but since the lock-downs it’s gotten worse. Below Tweets are all from DIFFERENT shops, so this is not just the odd shop here or there, it’s throughout the board. And as a side-note, Pret received a cash injection from owners JAB recently: JAB pumps £185 million into Pret via MCA-insight.com
Furthermore, Pret received an additional £100 million from shareholders to open 200 more shops within 3 years. Pret also received help from the UK government with the furlough scheme as well as bank loans. Of course the bank and shareholders want their money back, so the squeeze continues. And with “squeeze” I mean raising prices, lowering pay to minimum-wage (the payrise in April 2022 is just for PR as the government raises the minimum-wage), benefit and other cuts remain in place, customers get ripped-off which I explain in detail throughout my blog and on my YouTube playlist etc. etc. etc.
Yet, Pret refuse to pay rent and have multiple lawsuits from landlords in the USA on their neck reaching into the millions, some I listed here: Pret’s Lawsuits and Settlements. Instead of paying their bills and debts as best as possible, they go ahead and open more shops worldwide. Quality suffers, customers are p!ssed off, boycott and staff walk out. What do you do when you have problems at home? You go out and continue the bullsh!t elsewhere in hopes they will never know how Pret fudges up back in the homeland (as well as those countries they’re already open).
UPDATE June 2022:
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13.08.2021 mould on cheese (for this Italian style “Parmesan” cheese to get mouldy, it takes a very LONG time. This means, this cheese has been stored way beyond its expiry date or the fridge was not cooled appropriately, and understaffed shops have no time to get it fixed):
04.09.2021 mould on bread:
22.11.2021 mould on newly launched Christmas sandwich:
UPDATE Jan. 2022
UPDATE May 2022, 2 mouldy products from 2 different shops in 1 day:
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A customer who seems to know that I write publicly on Pret issues posted to me on Facebook that Pret’s food isn’t freshly made. I first responded to his fair-trade question that Pret had to remove the word “natural” from signage and packaging, but my post disappeared (either got deleted by FB or hidden, I can’t find it) he responded.
And keep in mind that during the pandemic Pret started “darkkitchens” where food is made off-premises, also for delivery.
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Link to FB post. Please click on “View … more replies” to see the post.
07.05.2021 Mouldy Cornichons!
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Now THIS is bad, because pickled cornichons and cucumbers take months to mould! This mouldy cornichon hasn’t just gone bad within days, who knows how long it has been sitting in that Pret kitchen fridge! More detail on the times when mould forms, here: Can Pickles Go Bad?
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Spoiled CRAYFISH in Paris 2019
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Spoiled foods during the pandemic: Chicken OFF!
Popcorn out of date more than 6 days:
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Mouldy breakfast berry compote:
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Stale bread:
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UPDATE from July 2021 on:
Part of a private Facebook message with a former Pret staff who allowed me to post this on my blog. Their experience DURING the pandemic where sandwiches, products are kept over-night and expired foods are used, and to my surprise that the ready cooked factory soups that come in plastic bags now get frozen to keep them beyond their expiry dates. Their only game now is to not get caught by a surprise EHO visit:
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(mild = milk)
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A customer called Pret out on this:
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Link to Tweet.
UPDATE 31.10.2021
An indicator that soup was frozen before re-heating again. Customers usually rant and rave about the Mushroom Risotto soup being their favourite soup from Pret. But here, it’s the worst, quote: “runny like soup, hardly warm and tastes odd”. I used to freeze soups I bought from the supermarket or cooked myself. With “creamy” soups it does become runny and tasteless.
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UPDATE September 2025:
Products are frozen, defrosted and then re-frozen again which is a no-go!
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About the milk, what the former staff is talking about is that when the Barista (or staff in general) have milk bottles out on the counter for 4 hours, it needs to be WASTED! Because the time for the safety of the temperature outside the fridge is 4 hours. In the morning, the counter is full of milk bottles, and they will all go by the end of the super busy morning coffee rush even within 2 hours. The morning person scribbles down the time with a black marker. So, when they put out the milk at let’s say 6am, and at 10am there are still 2 bottles left outside, they HAVE TO be wasted.
In the afternoon/evening shift, the coffee maker should usually have just 2 – 4 bottles out as it is less busy. But at times they put out too many bottles, ending up having to waste. But instead of wasting, they put the milk back into the fridge for the next day.
Thus, customers flock to Twitter complaining about bitter coffees. And I could give a gazillion other examples how there’s is cheating going on under the pressure of management. I explain it in detail here:
Pret A Manger also Stretched (Expiry) Dates
And important to mention that these practices where already done for years pre-Covid, it has just gotten worse now. A Tweet from 2019:
And on the hygiene issues, I’ve done a whole blog entry on pest, mice, rats, flies etc. including rat droppings on food!
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Peekaboo!
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UPDATE February 2022:
Airports and railway stations are THE WORST when it comes to hygiene and pest issues, also due to chronic understaffing, unable to clean and do pest control. (Above picture is from Heathrow, below rating from City Airport etc.).
Pret London City Airport had a poor hygiene rating by a surprise EHO visit of 2 out of 5. It was mainly on pest issues and general hygiene. But this is just the tip of the iceberg. More detail on this: Pret’s Hygiene Rating December 2021.
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Heathrow again 2024:
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Also note, the fact that the crisps wooden boxes are on the tables and chairs means that Pret staff KNOW they have mice. They are instructed to keep food OFF the floor over night when mice/rats etc. come out more. But this doesn’t help because having worked in Pret I SAW mice crawl up on furtniture/cables/benches etc.
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For more in-depth issues with photos of mice, rats, bugs etc. please see Pret’s Pest Issues.
Some of many staff reviews:
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Link to General Manager review regarding “cheating” to please OPs Managers pressure.
etc. etc. etc.
For other “gone off” foods, please visit pest infested Pret shops via
Rat A Manger & Pret A Maggot or via YouTube with some “explicit” videos (you have been warned!). These complaints with or without photos and videos are by no means exhaustive, this is just a very small collection to show a visual of the onging pest issues in Pret.
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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret and What shop MANAGERS & HQ staff say about Pret incl. CEO Pano Christou.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review as well as mentioned by the BBC.
Please also see the MEDIA page for more.
NEW LinkTree
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Thank you for reading/listening.
©2017 – Present: expret.org
Interview:
(Please be aware that the player shows 0:00 as WordPress sometimes “messes” with my blog. Just press play or go straight to the interview on Adam’s page).
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Bullied during bereavement in Pret A Manger 