Change

 

I’ve seen these lists of a 1000 films to see and dishes to eat before you die.

I’ve done a lot of them, but there is always that one more thing to do.

I’d love to see Tracy Chapman, Bobby McFerrin, P!NK, Julie Miller, some friends and family, and stuff …

There’s always things to see and do 🙂

And change

 

 

 

Pret A Manger Staff work in OverHeated conditions

 

2018-07-25 AC Cannon St1

Link 25. July 2018

 

I link to a blog entry at the bottom on WHY staff smile ALL THE TIME come rain come shine!

I worked twice in shops with 40 degrees heat for weeks and months raising the issue. I was told if I speak to HQ my career is over. The manager who told me this and didn’t know how to make this issue urgent left Pret soon after. But we begged customers to speak to Pret on our behalf.

Below is a list of only a few customer Tweets, not everyone comments publicly. But this problem with inadequate little air cons in every Pret shop persists. Staff are surrounded by hot machines, body heat, beaming lights from above, ovens, toastie machines, hot plates where the croissants are on, large windows where the sun beams in … And the staff are still expected to do Emotional Labour, smile and pretend to be cheery so they don’t lose the Mystery Shopper bonus when they visit once a week.

I was often very disheartened that the weekly Mystery Shopper didn’t even mention the heat.

I worked at Pret for 10 years and this is an endless problem Pret knows about, but doesn’t fix unless customers go online, or staff persist. Staff became sick, one even with pneumonia because of the morning delivery check going inside the walk-in fridge back and forth between 30 degrees heat and then 3-5 degrees cold. That’s when I drew the line and asked for a transferal, not realizing many shops have this issue.

My traumatic story with Pret in the audio player interview at the bottom of this page.

I will say it loud and clear again to any new reader who does not know my and other staff story and blog: Pret A Manger does NOT care for their low-paid workers! They do NOT care!!!

Please take the time and really listen and look! Pret has been very successful with presenting an image of an “ethical” company! But having ignored customer warnings on allergen labels EVEN after two customers died, should ring massive alarm bells! But the public is lulled in again and want to believe the Pret fairy tale.

And Pret responds often with “oh dear” … “oh gosh” … “oh no” … “we are concerned to hear this” … bullshit, fooling the public as if this was a one-off. I really appreciate the anger and concern customers show for staff who suffer in this hell, while the millionaire senior leaders and Twitter staff sit in air-conditioned Head Office! Thank you for speaking up on behalf of low-paid workers!

3 of the most recent customer Tweets from days ago on the air conditioning problems in Pret. I didn’t go further beyond 2016, and even found one from 2013 … But this is forever going on!

2019-06-30 AC

1st Tweet — & — 2nd Tweet where Clive Schlee took a day to even respond, while on the day of the complaint he responded to another Tweet of someone wishing him farewell for his retirement (before the press got wind of it when I tweeted the press)! But the CEO was not concerned about the AC issue, even after 2 customer tweets!

Second customer Tweet 03. July, and Pret has NOT responded yet (06. July)!

2019-07-03 AC

Link

Third customer 05. July, and again NO response from Pret at the time of me writing this blog entry:

2019-07-05 AC

05. July 2019

 

2019-06-19 AC Bath Southgate

19. June 2019 Bath

 

2019-07-17 AC air con USA

UPDATE: 17. July 2018 NY, USA

 

2018-06-19 AC 240 Hi Holb

19. June 2018

 

2018-07-07 AC Hammersmith2

07. July 2018 Hammersmith

 

2018-07-23 AC Luton

23. July 2018 Luton – No answer from Pret

 

2018-07-23 AC Queen St

Also 23. July 2018 Queen St.

 

2018-07-24 AC Strand

24. July 2018 Strand

 

This Tweet is from the first Tweet above from the 25. July 2018. Two more from the 25th underneath:

2018-07-25 AC Cannon St2

 

2018-07-25 AC Queen St

25. July 2018 Queen St again

 

2018-07-25 AC Whitehall

25. July 2018 Whitehall. Pret here lets Teams have extra break instead of putting on the BRAKES to stop the work in these hellish conditions!

 

2018-07-26 AC Euston

26. July 2018 Euston. Pret slimey and patronizing response they always do when someone with an official Twitter account tweets: “Oh they’re all stars aren’t they?”

 

2018-07-26 AC More London

26. July 2018 again More London

 

2018-07-27 AC Milton Keynes

27. July 2018 Milton Keynes

 

This customer’s concern is brilliant.
I want to post the whole feed as she does not let go!
Well done and thank you @kerriewils!

 

2018-08-07 AC01 Victoria St 95

07. Aug. 2018 Pret’s “oh no” BS …

 

2018-08-07 AC02 Victoria St 95

 

DON’T be disappointed, this is NORMAL in Pret!!!

 

2018-08-07 AC03 to 07 Victoria St 95

 

2018-08-07 AC08 Victoria St 95

Thank You!!!

 

2019-08-10 AC South Ken

10. Aug. 2018 South Ken. This is August, and the Pret Twitter staff is taking the mick!

 

2017-12-10 AC Kings Cross

10. Dec. 2017 Someone registered a Twitter account especially to raise this issue. COld in winter, hot in summer.

 

2017-08-06 AC Tower Hill

06. Aug. 2017 Tower Hill

 

2017-06-01 AC Westfield

01. June 2017 Westfield – Since AGES

I love this follow-up Tweet, and yet it’s very sad that Pret only listens to customers and let staff boil in hell! I can say again to any reader, please believe me when I say that Pret does NOT care for staff except when it is for PR or when they get caught!

2017-06-01 AC Westfield2

 

2016-09-13 AC Adwych Strand

13. Sep. 2016 Adwych / 182 Strand. This is one of the two shops I worked in where the AC was broken for MONTHS. That was in 2011!!!

 

2013 AC slower work

2013 And the staff still woring FAST as Pret demand the 1 minute time of service via the Mystery Shopper!

… and so on …

These days Pret keeps the doors closed, but ONLY because of the Extinction Rebellion revolution. Pret only goes with pressure from the masses and what is “trend”. If staff suffer in the heat, doesn’t matter to them. The reason why Pret usually like the doors open, winter and summer is so that the shops don’t look closed from the outside, meaning customers walk by oblivious that it’s open. And it’s true, I walked by shops that seemed to be closed, because the door was closed and it looked darker inside. So, to avoid losing money, Pret likes to keep the door open, except lately since the waste of energy and environmental activists being on Pret’s case. But concerned for staff? Don’t believe a bit of it!

So, thank you to all customers and maybe next time, start a mass petition for Pret to act FAST!! Because this is an ongoing issue and Pret has the public fooled and staff feel stuck, because they are not paid sick days the first two days!

Employees remain professional because they have to in case the Mystery Shopper comes and all the Team loses the bonus. I write about this in “How Emotional Labour Harms us all” and “The Truth behind the Pret A Manger Smile” and why staff really keep smiling even during the most excruciating heat and work conditions.

Staff speak out, even if only anonymous on review websites (below).

Target1

 

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints

 

Link: >>> Two Pret Staff have DIED recently
One is said to be a suicide. It’s not the first suicide in Pret.
I survived. If I would have gone over the edge, to my current knowledge, mine would be #3 and it would be in connection to Pret!

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

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Clive Schlee: A Case Study of the Fun Factory

 

Even though putting this interview between Clive Schlee and Mario Bauer on here, I am indirectly making advertisement for Pret, and Clive Schlee and Pret like to peek here once in a while, but I want to do a reality check on this conversation from 02.07.2019.

He and Pret have announced on Monday 01.07.2019 (after I tweeted to the press and the press “broke” the news) his “retirement”, but remaining as a non-executive Director.

I find this interesting in many ways. First, when JAB took over Pret they reshuffled the top team pretty quick, including axing co-founder (or “re-founder”) of Pret Sinclair Beecham and HR Director Andrea Wareham.

Quote: “Filings show that CFO Mr Jones, former chairman Larry Billett, HR director Andrea Wareham, co-founder Sinclair Beecham and US president Joanne Brett had all been terminated as directors from parent company PAM Group Limited.” – Daily Mail

Julian Metcalfe and Sinclair Beecham re-founded Pret again in 1986 after a short run of the original Pret which was founded in 1983 by Jeffery Hyman. Funny enough, up until the two customer deaths became public, the Wikipedia entry on Pret never showed this info regarding the 1983 start. Julian  Metcalfe is also founder of Asian style fast-food chain itsu and “Metcalfe’s Food Company, in partnership with Clive Schlee.” – Wikipedia

So, JAB axing Sinclair Beecham, yet keeping Clive Schlee on board is interesting. For one, I’m sure it is to “safe face” and not let Schlee look defeated, after the poor re-action on the terrible and unnecessary deaths that happened. But also, knowing how Schlee works, he is the perfect “mascot” for Pret. I always experienced him more like the Ronald McDonald of Pret A Manger, who’s job it is with an endless smile and friendly approachable front, to keep the workforce happy slaving on low wages and the public happy with colourful, fancy food and freebies.

Pano Christou, who came from McDonald’s as a Manager having started in Pret straight away as an Assistant Manager, has a more serious approach to things. He at least blocked me and now deleted his Twitter account. He will be dealing with issues more directly and swifter, but he will do the same business of a profit-driven company.

And that’s where Schlee now will continue his “clown” role, to not only represent Pret as this oh so happy and friendly brand, but to redeem himself with more and more charitable work. This can be seen in the below interview that I’ll be taking apart like a Pret A Manger “line check”, picking ingredients apart, weighing out each item for its “correctness” and if it’s up to standard (truth).

 

THE INTERVIEW (my comments below)

From Teddy Talks interview by Mario Bauer

Upfront, I doubt Clive Schlee will have a TED Talk anytime soon, but for a Teddy Talks it’s insightful enough.

Key points and my comments on just the things important to mention, not the whole interview. As Mario Bauer’s first language is not English, I will leave grammatical issues, or mistakes in general, in the transcript. I prefer to leave people’s sentences the way they are when I quote them, out of respect and to keep it in their own words like I do with all the staff reviews I collected.

 

PEOPLE CULTURE

Mario Bauer: at 2:44
“For me the most fascinating thing about Pret is the People Culture. Because what you built over the years, when I talk to Head Hunters, they say you don’t even need to call somebody on Senior level or OPs Manager level, to kind of steal them from Pret. You cannot steal people from Pret, there’s a very high loyalty to you, to your management, to the brand. How do you build that loyalty, how Pret became the people company. Because at the end of the day it’s a sandwich store, how do you make it a people company?”

Clive Schlee: at 3:16
“I think at the very early days, Julian and Sinclair recognized that to get people to get up so early in the morning, and work and make sandwiches in difficult conditions, something had to be special. And they inherently sensed that giving people a future, and giving them friendship and making a sense of family, was going to be very attractive and much more important than money. Money had to be good, but those three F’s: future, friendships and family, that was the beginning of Pret’s culture, which I hope stayed throughout, I always tried to encourage those three.
As a result of that, people get very loyal to Pret, and as you say, it’s difficult to head hunt them away, which we like that very much.”

My comments as Clive Schlee’s patronizing and disrespectful labelling as: “Late Night Girl”
First of all, Mario Bauer asked this question regarding senior people and OPs managers who are difficult to head hunt away from Pret. The reason why they are so difficult to steal away is the immense amount of money senior leaders earn! On top of all the nick-knacks, they fly out to Dubai or if in the U.S. to Las Vegas, throw parties, even sit in pubs during lunch time, while the shop staff slave away and are pressured to work harder for profit and managers’ bonuses! But Mr. Schlee here talks about the shop people as he remains desperate for workers!

On a shop staff level, many people leave easily. I know several colleagues, especially leaders, who left Pret and went to EAT, the competition that is now purchased by JAB via Pret. EAT was set up very similarly and is always seen as the closest imitation of Pret. Andrew Walker, EAT’s CEO used to be Pret’s UK Managing Director before he left Pret, a role which was then taken by Pano Christou. Pano became COO of Pret when JAB took over. There was no COO role in Pret before JAB. Much of EAT’s production did come from large factories, and when they ran out of products in the afternoon, there wasn’t a high pressure to keep making sandwiches. Staff were paid less, but the work was easier, according to those that went there and told me later.

Secondly, I appreciate that Mr. Schlee acknowledges that making sandwiches in Pret is done in “difficult conditions”. Thank you for that acknowledgement!

Thirdly, the three FF’s. Uh-oh, where do I start!? This one I keep brief as the friendship and “family” culture will entangle itself as you read on! I can only say that Pret has either a big fat lying facade when it comes to the “family” environment, or Pret is a very dysfunctional family! But to me I experienced the first to be the case. Only one of many staff reviews along those lines:

2019-04-09 Mysterys Shopper Trap Happy Family

Link

 

INTERNAL PROMOTION

MB: at 3:58
“You have an internal promotional system, university…”

PAUSE: If I understood that he said “university”, I think he means the Pret Academy where staff are trained. Pret doesn’t have a university! Let’s not fly too high here! In the UK, and especially In Pret, there is a lot of psychology used and slogans to sound sophisticated. The Pret Academy is just a place near HQ where leaders are trained. But the results of this “training” can be seen in the appalling way many Managers behave on the day-to-day running of the shops. Not to mention that one of the Trainers is a Development Manager who was used to gaslight me. I share this extensively in my interview at the bottom of this page in the audio-player.

MB:
“You have an internal promotional system, university … there’s a lot of people I met over the years … and you always hear the stories ‘I started as a cashier, I worked myself up to a district manager’ (OPs). What’s the structure / system behind it?”

CS: at 4:18
“There’s a very disciplined system behind our academy. And every step, there’s an increased pay-rate and a series of quiz. And you climb up and up and up. There are many chances to climb and that’s very important to Pret. And then we give the lessons and the practical experience so that people can move from being a Team Member Trainer to be a Team Leader to be Assistant Manager …”

LNG:
Sounds wonderful on paper, but reality is far, far from this! Maybe this was like this before the mid 2000s. But I have not been trained properly and most of my colleagues neither. Only if you were willing to make friends with management were you moved up quickly and somewhat trained. The countless staff reviews in the below slideshow indicate this problem as well.

Yes, there is a strict hierarchy and a complex system where people are micromanaged with small details that burn them out! The really important things they are not trained in: people skills, leadership skills, SKILLS in general!! Pret loves to recruit according to people’s “personality” rather than skill to portray this “happy family” business to the outside. So, you have a lot of happy bunnies bouncing around, burdening down workers who are the ones getting the job done, under intense pressure and low wages while the bunnies claim the credit for it!

Also, the internal promotion system Pret boasts about has always puzzled me! When I started in Pret I was “head hunted” by a former Caffe Nero Manager who got me into his shop. I have worked in several companies where staff were ALWAYS promoted from within! Schlee here says that it must be a world record that in Pret 40% are promoted from within! Sorry?

But what is the saddest thing about the promotion system in Pret is that with some Managers it is an open secret that they got into their position because they became a little “too close” to their boss or even a senior leader from HQ! Their career was paved in the bedroom. This is really sad, because you expect this in a law firm, in Hollywood and certainly in politics, but a sandwich chain? It’s ridiculous and staff often had no respect for management like this behind their backs.

Again, one of many reviews also on this. A recent one from NY:

Promotion

Link

And a very poignant review by a former General Manager, London.
Quote: “”As much as they “Like to promote internally” you are still just a pawn for them.”

GM internal promotion

Link

Head Office Review:

Review IT Analyst HQ

Link

So, Pret makes such a big deal again out of something, selling ice cubes to Eskimos! The same is true with the free food allowance for staff. EVERY restaurant or cafe business gives free lunch and coffee allowance! Yet, Pret makes it sound like they are the only ones doing this! Sure, the 50% rebate for staff when purchasing items outside of work is very generous, hands down. Many companies either give 10% or like Caffe Nero, we had to pay full price when buying in our private time, which is really unacceptable, to be honest. Same with Iceland. I stood in line behind an Iceland staff member who bought a can of coke for his break, and he paid full price! I asked him about it and they confirmed that they are paying full price. So, Pret is very generous on this front.

 

MB: at 4:52
“So, basically I know when I do a good job and when I follow the plan, you already set out in two years I’ll be in that position, I’ll make that-and-that money, so people can plan with that.”

CS: at 5:00
“They can see a chart showing them how to climb up.”

LNG:
That’s true, there is a chart, in fact it’s a silly chart with colourful little cartoons on it, like in Kindergarten, showing how to climb the “ladder”. And that’s about it! How people REALLY climb the ladder often is not like Mario Bauer says, by “doing a good job” and follow some “plan”. No, it’s again by making friends with management, including doing all the dodgy things and short cuts many managers stop doing once they move into management. Because the higher you climb, the more you have to lose. So, they pass all the dirty work down to the Team Leaders. And if the Leaders get caught, they are easier and cheaper to replace. Simple.

It’s like wanting to join a gang, you have to prove yourself, not by doing the right and honourable thing, but by doing some scary dare to prove they are the same as the gang and mean business going all the way, whatever it takes! Many managers in Pret are very insecure, immature, often not trained properly, fluster about when the heat is on. And the worst thing that I find even “incurable” is, many are lazy! I have learned in my many years of work in different companies, that a lot of attitude can be changed and re-trained, but laziness isn’t one of them!

So, when someone comes along who has skill, they will be burdened down with all the hard work that management takes credit AND big bonus for. And if the hard worker has integrity, they will never ever be able to join the “gang”, as they are like a mirror to managers who don’t like secure people with skill reflecting their shortcomings. I’ve seen too many good people leave Pret or even worse, go backwards from a Team Leader back to a Barista or even an Assistant Manager went all the way back to being Team Member. I’ve never seen employees in ANY company I’ve worked before go backwards! They either climb up, stay at the position, or leave the company.

I had this thought many times in my Pret struggle, but going backwards was never an option for me. It was either: go up, stay put, or go out. But you never go backwards within the company. It might be one of my crazy ticks. But that’s how I always felt.

In 5:04 the question of how many people work for Pret, the CEO answers with over 13.000 in all the different countries. When the £1000 announcement was made a year ago, which I write about the timing of it in connection to my blog. Also, after tax the £1000 really was about £800.

Clive Schlee gives some appreciation to all the foreign workers in 5:18 which I think does need to be mentioned to be fair. He says that Pret would not be where they are without all the foreign workers. This raises the question again on why there are so few British workers. And Pret is reaching out now into all sorts of avenues to recruit especially young Birtish workers (cheaper workers under 21, indoctrinating them early, the investment is for longer and young folk are oblivious of their rights). But I appreciate that he acknowledges that without all the foreign workers Pret would not be where it is today! But words are cheap! Paying them the Living Wage and treating them with respect would make his appreciation more believable.

 

RISING STARS

Mario Bauer’s questions about the “Rising Stars” program at 5:37

CS: at 5:56
Pret has been involved with helping the homeles since the very early days, when we first made sandwiches in the mornings, I think Julian and Sinclair recognized they could never ever keep the sandwiches over night. So, we gave the sandwiches to the homeless. … From the day we made the sandwiches in the morning, within a couple of years of Pret starting.

So we always were generous to homeless people with food. But there’s another thing that matters to homeless people a lot, which is, what they most need is a job. Simply giving them food is not enough. So, we started to work out how we could give them a job and eventually we have developed a program which is one of the successful in the world …”

PAUSE: Did he claim to have one of the most successful project in the world of giving former homeless people a job??

CS: “… giving people who’ve been homeless, we get them recommended to us by hostels and organizations, and ex-offenders. And they come and work in Pret for 12 weeks. We give them a Zone 1 Underground pass. And we make sure they get up and we give them a buddy, and we really train them with care. And they can get careers in Pret…”

LNG:
Sounds all very good and commendable. But this one really bugs me because of the marketing and labelling people in a patronizing way “Rising Stars”. If I was a former homeless person, this would really not sit well with me. First of all, it is really great when he takes former homeless people to his Austrian property or to other places, giving them jobs, and now accommodation etc. And maybe he gives them access to his world to give them an appetite of how to drive for more profit in the hopes to become rich. But nevertheless, it is commendable. Beautiful! Yet, in comparison to how regular staff are treated, it is disheartening to say the least on how he uses them for PR!

In the PRet CEO blog about the “Rising Stars” former homeless employment program, Schlee shares how the idea came up for these “Rising Stars” to solely work together in a Pret shop. From the manager to the kitchen sandwich makers, having all former homeless people work in one shop.

Why?

CEO Quote (I added the colour to highlight something where he’s indirectly giving himself away):

“Our shop idea lost momentum when we returned home. People pointed out that we didn’t have enough Rising Stars at a management level to actually run the shop. Others felt we might be leaving them too exposed, as we are usually careful to integrate Rising Stars into our shop teams.”

 

2019-01-02 re Rising Stars too few2

 

And on the 450 “Rising Stars” since the 10 years of the Pret Foundation Trust, working with former homeless people, some people finally probe deeper, also on Facebook and are just not buying it:

 

Why only 450 in 10yrs out of 12K staff

 

“Careful to integrate”?

Might be leaving them “too exposed”?

Too exposed for what?

Clive Schlee giving himself away again. The same CEO who takes former homeless people to his Austrian PRoperty for a hike in the beautiful countryside, is the same CEO who has a highly stressful workplace with bullying managers who are drilled for targets and profit, repaying the investors since private equity took over.

2019-02-11 Critical Tweet re Homeless house

 

Review IT Analyst HQ

Link

 

2019-02-09 Response to Homeless House Tweet2

Facebook comment need to load a few second to see the comment, also need to be logged into FB.

 

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This part really bugs me now:

MB at 7:20 asking where the “Rising Stars” live when they start working in Pret, if they still live on the streets.

CS: at 7:23
No, no, no, we normally get recommended. We have to choose the ‘Rising Stars’ very carefully, because they look like all the other Team Members. It’s important they blend in with the other team Members. They get selected by homeless organizations who say ‘that person has the capacity to work in Pret’ and they put them forward to us.”

LNG: This is a tricky one because on one hand I can understand that Pret wants people to “blend in” and “be like” all the others. But this uniformity shows how discriminating Pret really is. If this company truly is free of discrimination, free of judgment towards a diversity of people, why have a “chosen few” system? A “regular” homeless person has NO chance to be “selected” to be of the “special few”.

And Pret treats former homeless people with special care. Again, this is good, but it is also damaging for the regular staff who are pushed, pressured and bullied to perform in high pace for profit. This makes regular staff mentally ill, depressed, not to mention even suicidal. THIS is why I write so blunt and loud, because my own story (interview at the bottom audio player) had me almost killed in what Pret under Clive Schlee’s leadership has put me through! I could be dead now or on the streets myself.

Former Assistant Manager was unfairly dismissed and had to sleep in his car, having lost everything:

Pret A Marley shot the Sheriff

Link

This happened to him, my story with Pret and many many others who were treated like sh*t and God knows how many landed on the streets, became depressed and even died by suicide!

I call them and us the “Fallen Stars” of Pret A Manger that Clive Schlee burdened like donkeys for profit!

That is why I don’t buy his “Rising Stars” scheme! I even believe that he really thinks he is doing good! I often see Mr. Schlee as living in La La Land, somewhere in a bubble where he actually really believes he’s doing so much good! Now 480 “Rising Stars” in 10 years vs. 13.000 current staff that struggle! Hello?

2018-10-02 Modern day slavery depression

Link Depression. Anxiety. Dread to go to work

 

2019-04-16 Depression Toxic

Link “If you want to know what Depression is work at Pret A Manger is the best place for that…Toxic environment”

 

Annihilate Humanity 41

Link

»This job can annihilate every piece of humanity inside of you.«

»You will loose everything that makes you human.«

 

And these above reviews, among all the many other reviews, answer the question on why Pret is “careful to integrate” former homeless people into regular shops, not wanting to leave them “too exposed”. It would hurt Pret’s marketing and image to bully them the same way like they bully regular staff who then break and fall into the same problems some of the “Rising Stars” came out of! This is beyond hypocrisy, this is what the above former HQ IT Analyst wrote about Pret using people for PR.

I was bullied after 7 years in Pret when I became bereaved and continued for another 3 years in hell in a complete fog, emotional war-zone and confusion!

The conversation goes on about food waste, which is also not always done and I cover this in “Pret Food Waste” or about products and food development, Veggie Pret etc. Further in the interview Mario Bauer asks at 15:37 that the London landscape has changed with a Pret on almost every corner, and how the company will stay relevant with a shop on every corner. Schlee hesitates a little bit here, but answers by saying that the staff are Pret’s number one job as they are the ones that have the biggest impact and how Pret works to make things easy for them (uhm!) etc. He goes on about the food, communication on the packaging to customers (well, he doesn’t mean allergen labelling by the way!). Lastly, he talks about how the corner is “king” and when he gives advise to businesses he tells them to open on corners and that he would call Pret a “corner company”. Sounds all very lovely.

What he doesn’t tell us is, what this Times article does in: “Pret was the best thing since sliced bread but private equity ruined it“, quote:

»Veteran private equity investor: “We buy a business, work out how many restaurants you can get away with in an area until it’s become saturated, then try to convince a new buyer that there is plenty more runway”.«

And JAB took over from Bridgepoint and now concentrates on the USA and other European cities, especially airports and train stations to “spread” the brand faster throughout the world! London’s landscape has indeed changed, but not for the better. It is cluttered with Prets that even long-time fans get tired of it, including above journalist Sathnam Sanghera. So, JAB expands out! And Mario Bauer touches on this when he says that “you own the high street and then you grow…”

I fast forward in this interview to what is important to me as a former long-time employee having suffered in Pret almost to the point of suicide. All the business bla-bla isn’t my concern here but staff issues. They briefly touch on the customers who died and again, Clive Schlee is talking too much about how it was for HIM instead of how he has failed to re-act on warnings, not to mention putting in “meaningful change” IMMEDIATELY when the deaths occurred rather than waiting until it became public years later.

I especially want to skip the private equity part when Bridgepoint came in and when the “squeeze” really started on workers. I don’t want to waste my time on this part of the greed of those business ventures, except to say that their definition of success is that Bridgepoint, and now JAB, bring in great riches. But it is for the top leadership on the backs of low-wage workers. Schlee says in the interview how staff turn-over has decreased. But how can this be, that while Pret is growing, the numbers of staff since 2016 has decreased and the chronic under-staffing, that employees as well as customers complain about on Twitter and other sites, not to mention my experience.

Speaking about “chronically” under-staffing, I speak a lot about this and may have started this term of “chronic” under-staffing. And it gives me hope to know that staff read my blog and Tweets. I know this from the feedback I get in emails and also just found today a brand new review on Glassdoor which sounds like I have written it, LOL!! But someone must have read my words and on reviews sites you cannot leave more than 1 review or vote more than once. I am happy to inspire staff to find words to their Pret experience!

2019-07-02 Toxic chronically understaffed

Link

Back to the private equity issue, the few pennies Pret pays more or the few perks they give does not cover the pain and double work people go through. One poignant review by a former GM on a blog comment in 2012 about how Bridgepoint’s 2008 entrance has hurt Pret:

2012-07-23 Ex GM2

2012 on Blogspot

Another from a GM along those lines:

Worst Mafia

2014

Assistant Manager from NY 2017:

2017-05-26 AM NYC Pure Misery

Link

… and so on …

Pret Factory

From an old US Pret site

That’s true, there’s no big sandwich-making machine and no big sandwich factory. There are many small, little sandwich-making human machines, working in small and cramped kitchens. The human machines are pushed and pressured to assemble items fast in factory-style conditions of fear management, loud and fast music to beat the drum of the work-pace under the facade of “fun”!

 

The interviewer now asks the CEO about his management style at 31:37, and Schlee answers that one has to be a happy and positive person. He goes on to give an example about the boss of Barclay’s and how he walks his dog every morning. His dog wags his tale and when a dog wags his tale, the other dogs wag their tales. Schlee teaches this to the managers he says, but again, how can a manager, or any staff at that be truly happy under such excrutiating stress on a daily basis! My only thought is that he is doing emotional labour and wants his staff to do the same, while in reality there is a lot of depression, alcoholism and anxiety. And I mean it when I say that I hope Clive Schlee himself is not suffering depression while performing a fake happiness, as this will catch up on even the most positive person in time.

I do understand that what happened with the deaths, as well as staff deaths and my situation including my blog, must be very hard on him. But the times of feeling empathy for a multi-millionaire who has access to any help, resource and support he can get, is over. He is a leader who has been entrusted with thousands of PEOPLE! It is his decision what he does with that responsibility. It is actually heartbreaking to watch him explain how if managers can wag their tale and be happy during the stressful times, because he knows my blog and by now has read all the reviews of people who are broken! So, I do hope Clive is okay, but at the same time I hope as well that he wakes up to his responsibility of the thousands of people he is over.

And I say again here what I said on Twitter, and the reason I say this so blunt is because of the tone in Pret shops. The way hard workers are spoken to, shouted at, discriminated etc. My own story that I survived and still don’t know how I did. One manager after I came out of a shop where I was openly bullied during the worst time in traumatic grief, and my new manager said to me alone in the office away from witnesses when I was completely out of my mind in trauma and grief; he said to me in a quiet tone when I was distraught and questioned his motive (he didn’t pay me for Christmas Eve!), he said: “I don’t want the area to feel sorry for me anymore”, meaning the other managers in the area felt sorry for him because I was thrust into his shop by HR! I write about this in “Discrimination: Mental vs. Physical“. I cannot describe the shock and humiliation I went through again and again and again and again…

And I say this again here like I said on Twitter, that I do respect Clive Schlee as a human being, but not as a leader. I have no respect for his leadership whatsoever and even feel extremely ashamed to have been fooled for so long about him when I worked in Pret!

The end of the interview is to me the most important part I want to cover on the reality versus the facade or delusion. At 38:10 I want to quote again. But before I quote, it’s funny how he says that having been in Pret a long time, and that “you have to be careful not to stay too long at these places” … at “these places”? 😉 Being so infaturated with Pret, I am sure it wasn’t quiet his choice to step down after all that happened!

CS: “As I now turned 60, I’m beginning to”

PAUSE: Beginning to? … and then he quickly changes direction!

CS:I think there are two kinds of virtues:
your resume virtues when you’re accumulating and opening shops and increasing gross profit.
And then there is your eulogy virtues, which is how people really look at you as a person. And unfortunately they won’t remember the fact that … [a company has made profit]…
They will remember how you handled things”

PAUSE: HOW you handle things!

 

9 Warnings Ignored

From Yahoo Finance / YouTube / ITV

Natasha Ednan-Laperouse mum on her shock that Pret did NOTHING even after Natasha died! >>> YouTube

Quote:

“A young person died from eating one of their products, and the fact that they did nothing and just let things carry on exactly as they had before, is beyond believe actually!”
– Tanya Ednan-Laperouse

 

Also, Pret was sued in New York in 2016 already after a customer went into anaphylactic shock from Sesame in an unlabelled wrap! >>> Article. So, this wasn’t a first incidence of sesame.

 

CS: “How you treated people”

PAUSE: HOW you treated people!

Go back

Link

CS: “So I’m kind of moving in that direction now.”

NOW, hey!

So, he steps down, but remains as a non-executive Director. Pano Christou will take over and continue to drive the Pret machine hard for profit! Clive Schlee will concentrate on repairing his reputation as this lovely, happy CEO, ignoring all the pain and suffering that is still going on under his leadership! I still believe he needs to be taken to court on all these issues.

Clive Schlee says all the right things, but reality is very, very different, and I still cannot come to the conclusion if he is just very diluted or an ice cold business man. Or both! But one thing I am certain is, that his friendly, approachable demeanor does not fool me anymore after what I have suffered and witnessed for years.

 

The legacy of a private equity owned company:

2019-06-30 44 staff 50 Clive

Glassdoor July 2019 figures

 

LINK: >>> Long list of staff complaints.

 

May 2019: TWO Pret Staff have died
>>> Link to Article

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

On the Lookout for a Humane HR Department

 

Andrea Wareham, Pret’s Director of HR, who was present when CEO Clive Schlee labelled me his “late night girl”, has a contradicting text on her Twitter profile. It’s the typical slogan problem with Pret, they always give themselves away. And at the same time trying to cover up the true face they try to hide.

What’s wrong with this text?

It’s not a multiple choice question!

Who will spot what is wrong with this text?

“We are always on the look out for those who enjoy working hard in a fun environment.”

 

AndreaWareham_Profile

Twitter

 

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The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints

 

Article: Why is Pret A Manger not being Investigated on Two recent Staff Deaths?

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

How Emotional Labour Harms us all

 

I found an article on Emotional Labour that is a must-read! This and other articles are from researchers and journalists. I add my comments to their publications from the perspective of staff having experienced what they write about.

 

Emotional Labour Statesman article

»How emotional labour harms us all«
»Workers are put at high risk of anxiety and burnout, while consumers are emboldened to behave aggressively.«

From The NewStatesman by Sophie McBain.

To read the article, readers have to register, but it’s quick and worth it!

I just want to quote a few things that I underline, having survived forced Emotional Labour in Pret A Manger even during bereavement.

Quote from article:
»According to the Office for National Statistics, 80 per cent of the UK labour force is now employed in the service economy. In London, it’s 91 per cent. These days, high street coffee shops and fast food chains compete for customers by trying to offer the quirkiest, bubbliest service«

Yes, in Pret they call it having a “buzz” and it always got on our nerves how we had to pretend to be buzzy, and with a smiling cramp “happy” bouncing around all day! Pret also likes to have LOUD music in shops saying this creates a buzz, in reality it is also annoying customers who then leave the shop quicker and don’t get comfortable. And that exactly is the plan, the reason for the loud music across the Pret business everywhere.

This then brings in more customers and the money flow is faster than when customers linger in a quieter, cozy atmosphere. I got in trouble many times by managers for putting the volume down after customers and staff complained, and my head was exploding! Bottom line is, the music is loud on purpose, this creates an uneasy atmosphere and “chases” customers out faster, making room for new customers and so on. My observation often was that those who sit the longest in Pret are students on laptops with earplugs in their ears to study or play games or were chatting. Younger people often have a greater tolerance, even desire, for noise and distraction.

So, buzz? Fun? Think again! It’s always about money! And reality is, we had headaches and tinnitus from the noise and stress! We had to be like cheerleaders, pushing each other to smile yet again, after just coming out of the intense busy morning coffee rush. It felt like, no it was, suppressing your true emotions (exhaustion, fatigue, depression, grief…) like perverting your inner core.

 

Emotional Labour Labor

Quote from above article:

“… in The New Republic, Timothy Noah observes that the sandwich shop chain Pret A Manger aggressively monitors its employees’ displays of enthusiasm. If any worker at any particular store seems insufficiently pleased to see their customers, he and all of his coworkers could suffer the consequences. Pret CEO Clive Schlee even monitors whether his employees are making enough affectionate physical contact with each other.” Link

 

Customer observations:

2018-10-20 Staff cry

Link

 

2019-03-22 Customer Noticing busyness Pret1

Link

 

2019-03-22 customer kings cross emma observation stress

Link

 

MS Cough

Mystery Shopper excerpt: “Team members should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful enough to smile that day.” (Staff are not paid for sick leave for the first 2 days, even with a sick-note!)

One customer even observed this cheer-leading and enjoyed it, while not realizing that staff pushed each other to not lose Mystery Shopper bonus and with it get penalized and fear managed. I write extensively about this in “The Truth Behind the Pret A Manger Smile” and talk readers through a typical day in Pret.

2009 Cheerleaders Smile

Link

Quote from article:
»In a 2015 article for the journal Organizational Behaviour a group of psychologists presented the “modest proposal” that employers should abandon emotional labour requirements at work and instead focus on reforms that promote genuine well-being. The authors, led by Alicia Grandey, an expert in emotional labour based at Pennsylvania State University, wrote that “emotional labour violates basic human rights for decent work”.«

This quote gives me hope that more and more people, be it researchers, journalists, teachers … raise this issue that warps the inner core of a person:

»emotional labour violates basic human rights for decent work«

! ! !

Quote from article:
»Research has shown that workers in jobs that demand emotional labour are at high risk of anxiety and burnout…«

Yes, and Pret even puts one question in the “return to work” interview sheet when a staff member starts work again after sick leave. The question they ask is, if the employee suffered anxiety due to work. I have never seen a question like this in any previous employment, and I have worked in the catering industry and customer service all my life. At Pret I suffered anxiety, but I never ticked the box because I thought they ask this to “sieve” out staff and replace them with “fresh blood”! I thought if I tick this, even though I have anxiety issues due to work and the bullying environment, they would find a way to get rid of me. (And they did get rid of me later, my full story in the interview player at the bottom of this page.)

Some of the many staff reviews shows this as well (more in the slideshow, also at the bottom of this page):

2018-10-02 Modern day slavery depression

Link “Depression. Anxiety. Dread to go to work

 

2019-04-16 Depression Toxic

Link “If you want to know what Depression is work at Pret A Manger is the best place for that…Toxic environment”

One of the most poignant Pret staff reviews, where a former staff member went out of their way after giving everything they had, now almost writing a book, describing the inhumane work environment, fake smiles, having to take pills and drink to cope. They mainly share about the kitchen, but also doing customer service. Nothing needs to be added to this review, every dot and comma I underline! This person certainly cares a lot, and those people are many in Pret, but Pret doesn’t care for them, they lost immense quality and caliber of people that Pret really doesn’t deserve, and these people don’t deserve Pret and what this reviewer describes. Pret can be summed up in this one review.

It is like a film or a book that’s starts:
»This job can annihilate every piece of humanity inside of you.«

And ends:
»You will loose everything that makes you human.«

Annihilate Humanity 41

Link

This review confirms another research paper on “Emotional Labor and Alcohol Use

EMotional Labor Alcohol

Paul Spector

 

2019-06-23 45 recommend Pret 51 recommend Clive

Glassdoor June 2019 overall rating.

I can recommend to everyone to register with The Stateman and read the full article. Take a closer look into Pret or any company at that, where you see staff smile ALWAYS, EVERY TIME in high stress, noisy environment. Ask yourself if low-paid workers really are happy or WHY do they smile so much under intense stress?!

Some customers’ Tweets on this can speak for itself. But it is disheartening how most are fascinated by the “mandatory” smiles by “contract”, which is enforced via weekly Mystery Shoppers in cash incentives and fear management. I explain in detail in the “The Truth behind the Pret Smile” and “Emotional Labour” articles.
Just few people look deeper:

 

2018-12-14 Customer recognizes forced friendliness happiness

 

2013 Low Wage Exploitation Smile

Link

 

2013 Continous weird smile

Link

 

2013 Authentically happy smile low paid

Link (It’s £8.65 now obviously 6 years after this Tweet)

 

2012 Doesnt matter which Pret always smile

Link

 

2014 Smile by Contract

Link

 

2013 Mandatory Smile

Link

 

2015 About Mystery Shopper

Link

 

2013 Mystery Shopper Group Incentive

Link

 

2018 Emotional Labour Labor Quota Smiles2

Link

 

Mystery Shopper report excerpt:

04 MS

Pret: “We aim to connect with every customer with eye contact, a smile and some polite remarks. Rate the engagement level of the person who served you at the till.”

Mystery Shopper: “I was not greeted at the till or given a smile …”

Line Manager to the person having served the MS: “I need to see you in the office!”

 

PAMSU Dismantle MS

Link

 

End MS

Link

 

Pret Uniform2

The Pret A Smile Uniform Cupboard.

Take your pick Team Member, any of those will do.

 

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints

 

Two Pret Staff have DIED recently
One is said to be a suicide. It’s not the first suicide in Pret.
I survived. If I would have gone over the edge, mine would be #3 and it would be in connection to Pret!

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

The Difference between Profit and True Wealth

 

A must-see for anyone who cares about people over profits.

The anti-CEO playbook | Hamdi Ulukaya

TED / YouTube intro:

“Profit, money, shareholders: these are the priorities of most companies today. But at what cost? In an appeal to corporate leaders worldwide, Chobani founder Hamdi Ulukaya calls for an end to the business playbook of the past — and shares his vision for a new, “anti-CEO playbook” that prioritizes people over profits. “This is the difference between profit and true wealth,” he says.”

YouTube

One quote I want to highlight, literally having survived a profit-driven company:

“I kept wondering what is this all about? Corporate America says it’s about profits. Business says it’s about money. The CEO Playbook says it’s about shareholders. And so much is sacrificed for it, factories, communities, jobs. But not by CEOs. CEOs have their employees suffer for them. But yet, the CEOs pay goes up and up and up… and so many people are left behind. I’m here to tell you: No more! It’s not right! It’s never been right! It’s time to admit, that the playbook that guided businesses and CEOs for the last forty years is broken.”

There’s hope with CEOs like Hamdi Ulukaya and Guy Singh-Watson from employee-owned Riverford… Times they are a-changin’… again!

“To sell my business, this thing that I created, that I poured my life, 30 years of work in; to sell it to one of those bastards (venture capitalists), it would feel like selling one of my children into prostitution. And I was never gonna do it” – Guy Singh-Watson

 

TWO Pret staff died recently, one is said to be a suicide.
It’s not the first suicide in Pret.

LINK >>> When will Pret A Manger be independently investigated on staff deaths?!

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

The BEST Description of Systemic Workplace Bullying

… under HR and Senior Leadership.

I have spent over a year writing my hands into a carpal tunnel (not really, just using a metaphor!) on what I’ve been through in Pret A Manger. I described how systemic and toxic Pret’s bullying is behind the smiley facade!

I can wrap up my whole experience and website in this one text I came across on Twitter:

 

Describtion Systemic Bullying

From Twitter @scwb_now

 

Nothing more to add, except …

 

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The above slideshow is just a selection, the list goes on in → Pret Staff Complaints

 

LINK > Two Staff have died recently within a month
One is said to be a suicide. It’s not the first suicide in Pret!

 

The Truth behind the Pret A Manger Smile and a Typical Day in Pret

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

 

@Cliveschlee – Your Soldiers are tired

 

Soldiers

Link

 

Soldiers Military Cult

Link

 

Please don’t just go away to some new company, sneaking out of there.

Please don’t.

Own up to the mess you left behind, having demanded so much of your staff! Not to mention customer deaths and the lack of action until it became public. THIS is YOUR legacy, Clive Schlee!

man-320273__340

 

This slideshow requires JavaScript.

 

2019-05-05 44 recommend Pret 52 recomm Clive

Glassdoor June 2019

 

2011 I Hate Pret Fuck Pret

@preth8ers group on Facebook

 

LINK > Two Staff have died recently within a month
One is said to be a suicide. It’s not the first suicide in Pret.

 

The Truth behind the Pret A Manger Smile and a Typical Day in Pret

Long List of Pret Staff Complaints

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Marley Shot the Sheriff & Plenty of Deputies

 

Pret A Marley shot the Sheriff and plenty of Deputies

 

Sheriff

Sheriff Bajo, former Pret Assistant Manager and father of a young child was unfairly dismissed and ended up sleeping in his car.

 

The light, humorous tone of this blog entry is to continue a serious issue in Pret A Manger including recent staff deaths.

 

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Slideshow can be paused

 

The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints

 

2011 I Hate Pret Fuck Pret

@preth8ers on Facebook

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Luminous Places

Patty Griffin

Love flows out of these luminous places
Love lies down in the deep of the sea
Falls out of the sky in millions of pieces on me

I’ve been over these highways for years in the dark
Crisscrossing the land like a stitch on the wound
Rolling through the night while millions were sleeping
Under every phase of the moon
Under every phase of the moon

And the wind blows down hard in the night
With the ghosts of the brave and the damned
Howling their song, locked in their fight
Over every inch of this land
Over every inch of this land

And they say what is lost will be what is won
What is done will be done and undone again
They say don’t think for a second that you won’t become
One more voice on the wind
One more voice on the wind

All that I am is a dream that I had
One morning so early and blue
It flew over the river and the freezing bus stops
On a song that I sang to you
On a song that I sang to you

Love flows out of these luminous places
Love lies down in the deep of the sea
Falls out of the sky in millions of pieces on me

— Patty Griffin

TWO Pret A Manger Staff DIED this Month

 

I was leaked an email from people in Pret that was sent from Pret’s Director of HR Andrea Wareham to all Pret shops about TWO staff members, one from Brighton and one from Gatwick, having died.

I am told that one has died by suicide.

I have contacted the press and Pret needs to be investigated again.

I confronted Pret on a suicide of an Assistant Manager in 2017.

I almost died and survived this toxic company.

 

More detail on this and part of the email here >>> Why is Pret not being investigated like Amnesty International was?

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote a recent article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Today 1 Year Ago My Website Exploded

 

…and set off a chain reaction that still makes me chuckle, knowing how Clive Schlee works.

Late on the 28th of May 2018 I sent my website which mainly ran under LateNightGirl.org to a Pret A Manger Operations Manager, who used to be my OPs and whom I know cannot keep a secret. She has been working for Pret for close to 20 years now and doesn’t know any other company. She knows everyone in Pret. I sent it via Facebook and still have the message if anyone doubts this!

Up until the 28th / 29th May 2018 my site had about 5 – 10 visitors each day, sometimes 3, sometimes 0.

After having sent my website link to this OPs manager late on the 28th May 2018, early on the 29th May 2018, I checked my site and my statistics went through the roof into the 3-digid numbers!

To this day (29th May 2019) my website stats still show the 29th May 2018 as the most visited date! To date!

Even today!

 

BEST views ever 29May2018

 

And early in the night on the 29th May 2018, Clive Schlee, CEO of Pret tweeted this:

 

£1000_1

Link

 

… and most fell for it …

except only ONE person:

 

2018-05-29 Ann Donovan sees thru PR

Link

 

…… and staff still waited for the money (£800 after tax!) into October 2018 …

 

2018-08-29 My response to £1000 delay

Link

 

Into September and October:

 

2018-09-01 Pret Staff Twitter £1000

 

2018-09-12 Pret Staff Twitter £1000

 

2018-09-15 Staff Twitter Complaint £1000

 

2018-09-16 WorshipBroccoli £1000

 

2018-09-19 Meme USA

 

2018-09-24 Kevin Pavain re £1000

 

Kevin makes an important point about the timing of the announcement. What Kevin and all the others don’t know (he knows now) is WHY Clive Schlee announced it “pret-maturely”! I even posted the reason in September, but was shadow banned unbeknown to me at the time. So, not sure if people got the message then and there. I retweeted the info a few times after that on different occasions in some of my “late night girl” shifts!

 

This is Clive Schlee’s TYPICAL panic reaction to a problem he faces!

 

2018-09-28 Meme People Team

 

My response to Meme but it is hidden as I must have been shadow banned at the time without knowing it. Meme in the USA doesn’t even know what the Pret People Team is because in the U.S. many complaints from staff that they are discriminated against, British staff are preferred, they aren’t trained, HR is non-existent etc.
My hidden/shadow banned tweet visible via my Tweets & Replies:

 

2018-09-28 Meme People Team my response

 

And slogan of Pret’s HR department:

Right Thing Naturally

 

One Team Member got it right, money isn’t everything, but family is!

Typo: Hay here means “employee” not employer.

2018-09-29-hay.jpg

 

Last complaint in that feed:

 

2018-10-01 Staff Twitter £1000

 

So, my website has lots of visitors since the 29th May 2018, but nothing like that day still.

HAPPY ANNIVERSARY £1000 Announcement!! 😀

 

What many other current and former staff say …

 

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The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints

 

UPDATE May 2019
TWO Pret staff have died.
More here >
Why is Pret not being Investigated?

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote a recent article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Zwischenbilanz (Pret A Manger)

 

So, here I am, after a year of writing, blogging, tweeting, surviving, recuperating and yet knowing I still disintegrate with “age” until the final crescendo that awaits us all, I do a stock-take on my life, my writings, my exposing Pret, my investigating deaths and lives of loved ones…

I want to thank those who cared, those who retweeted my bold writings, those in the background reading in silence, those who don’t know what to do with all this.

Many are investigating in the background, some are writing books and will take the credit for their “knowledge” on Pret, as we live in a copy & paste, 140 character society. We don’t know how to spell Encyclopedia, let alone know what it is or want to put in the work to learn, investigate, expose and risk a reputation that caters to fast-food, fast-thought. They will be fast forgotten.

I have recently created an index on my site and called it “The Most Comprehensive Website on Pret A Manger Anywhere on the Web“.

Because it is.

No other writings, book, website (apart from Pret’s website = facade itself) exists that gives insight into Pret like my expret.org site, after what I suffered. (Interview with my story at the bottom of this page).

I have presented Pret on a silver platter and learned a lot about people, this society and the attitudes that many on Twitter lament as #FirstWorldProblems.

People’s lives are ruined because their Vegan cookie has been withdrawn by Pret with the reason that Pret’s food team are “improving the recipe”. Other people aren’t so naive and the rumor floats around that the cookie wasn’t even vegan in the first place. My experience in Pret and their “imrpoving recipes” was that when items like the brownie disappeared for a while we where instructed to say to customers that the recipe is being improved. And when the cookie returned and I stocked up the displays, I suddenly was able to fill the counter with 4 in a row compared to 3 in a row before. That “improvement” means to shrink in size, okay, it certainly improved the bank account size of Pret.

 

Vegan not Vegan Rumour2

Link

 

Vegan Cookie Drama

Link

 

Other people’s lives in this First World are literally ruined after having lost their daughter and mother to hidden (unlabelled) allergens in Pret products.

My story should be known by now, if not, again, start with the interview at the bottom of this page.

My website is getting hacked regularly where “someone” from a certain hemisphere is trying to find ANYTHING on my site to get it shut down or via different ways get me penalized. Can the hacker at least come from the First World as well and get paid proper wages, or does the intruder have to be low paid as well as the regular frontline shop staff!? Please, do better whoever employs the geeks via different “middle-men”. WordPress finds excuses of course. Sometimes I sit at my computer at a quiet time of the day and only one visitor from a certain country is visiting my site, no other country is present, apart from myself, but WordPress doesn’t count my visit from my IP address. And I can watch LIVE as it happens where they mess with my site and pictures disappear, like Tweets that expose CEO Clive Schlee’s negligence etc. Sometimes I watch it as it happens and am in the live chat with the WordPress staff, pointing out what is happening as we speak…

The tricks and traps that Pret has dealt me with (I explain in my interview also on the Shadow Banning on Twitter…), just because they  didn’t want to have a strong policy in place that protects bereaved employees, let alone people with disabilities. Then they tried everything to get rid of me. I still debate in my mind if my story is stuff for a thriller or a comedy. Probably both.

No matter how hard I worked and how successful I made shop after shop after shop, with my written track record on my work, if you become bereaved, disabled in any way, you are simply an inconvenience for a multi-million, by now multi-billion pound company.

Anyone who calls a company “ethical” because they give some left-over food to charity, or buy a house (after learning of Social Bite’s project) to have former short-term and young homeless people live in and work for Pret… and other “charity” Pret boasts about, anyone who calls this company ethical while CEO Clive Schlee, who also partly owns itsu and other businesses, gets £30 million in bonus while frontline staff barely reach £10 an hour… they need to do their own stock take on what ethical really means.

Mahatma Gandhi is attributed to have said the famous, and unfortunately true words: “There’s enough for everyone’s need, but not enough for everyone’s greed.”

The moment you turn from a robot into a human is the moment you die.

And the one thing I can say is, that there is nothing more liberating than becoming human.

THAT gives me the power and freedom to write…

 

pexels-photo2

धन्यवाद्

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote a recent article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

 

 

 

Pret A Manger Kills People

 

Two customers died of Pret products

One AMK (Assistant Manager Kitchen) committed suicide. I almost did.

How many more?

Clive Schlee is an Angel of Light, who smiles and is approachable, but he sold his workers to McDonald’s, then Bridgepoint, and now JAB / Reimann family.

What’s next, Pret?

Please do stop hurting people.

 

Most people, including journos only care if they feel a “sorry story” is worth the masses.

 

My brother died and I was bullied in Pret on top of that.

Masses.

 

Nadim and Tanya Ednan-Laperouse lost their daughter to masses of sesame

Masses.

 

5 daughters lost a mother to a non-dairy dairy wrap

Masses.

 

Employees in this slavery company suffer

Masses.

 

Yes, I am bereaved. I lost my brother and fight for answers.

But Pret A Manger is a graveyard for hardworking people.

With a smile.

 

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The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote a recent article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Clive Schlee, Pano Christou

Please take Responsibility.

Clive you are the big gun

Pano, you’re right behind, but you’re hiding.

Please stop hurting people

A Note to the Bot or the Hacker

 

To any bot or hacker,

who is “visiting” from a specific country in the Northern and Eastern Hemisphere, every time this country is represented on my stats, some pictures on my blog get messed up, meaning they disappear and I have to re-upload again. It happens mainly with the same pictures and this just happened again with this royalty free picture suddenly having its own URL:

https://poetrasblok.files.wordpress.com/2019/03/man-320273__340 DOT png
(Exchanging the DOT to a proper full-stop . to get to the picture in a new window)

This is from my blog entry I just published minutes ago: ACAS Guide to Bereavement at Work

This happened many times when they click on a picture, isolating it, and soon thereafter I had to re-upload. This happens especially with Tweet pictures I publish that give nitty-gritty details on Pret, Lawsuits against Pret, anything to do with Clive Schlee etc. As these are very visual they sometimes disappear and I have to re-upload. It also seems like the person who make the pictures disappear is looking for copyrighted pictures as Pret may be looking for ways to get to me. I use only royalty free pictures that don’t need to be credited as it says on the sites and have them all catalogued and logged for easy find. Other pictures I use are my own.

Also, my stats suddenly skyrocket within minutes by this ONE country, but no-one can read that fast where I make very long blog entries. One night this happened while I was watching the stats change AND was in live chat with a WordPress staff who looked into it during the same time.

This is how it looks like when an uploaded picture disappears. Only the file name, in this case > 2018-10-12-wrong-label.jpg is there.

 

2018-10-12 Wrong label Blog Pic missing again WHITE

 

And this is how it looks like when the picture is uploaded again like it was before:

2018-10-12 Wrong label Blog Pic missing again2 uploaded again WHITE

 

I observed this many times now since months, especially late at night and past midnight, when this particular country was the only country visiting my site in the early hours of a new day in my Hemisphere!

The only hint I give away about this country apart from the hemisphere is that people in this country are very technologically savvy and many international companies have call centers in that country.

If you have been employed by “someone” or a specific “organization” that is looking for something to get at me, and for you to hack into WordPress (and WordPress has confirmed after my inquiry into this, that they have a huge problem with bots etc.) to mess with certain pictures and stats, you may get paid to do a sorry job, but let your “employer” know that this is futile and be sure that WordPress is aware and keeps looking into this.

Best regards.

expret.org – Former Pret A Manger Employee
having survived workplace bullying under Clive Schlee’s leadership.

 

UPDATE 19.04.2019

This picture in the screenshot I’ve just made today keeps disappearing and I had to upload about 3 -4 times already. It’s a Tweet screenshot about Pret CEO Clive Schlee who responded to an open letter regarding labelling products for people with allergies and him admitting that he didn’t know how to respond:

Disappeared Picture for the 3. or 4. time with only the file name visible:

2019-04-19 Pic gone disappeared

 

I re-uploaded AGAIN:

2019-04-19 Pic gone disappeared reloaded

Link to the page the picture disappeared from, but I had to upload again.

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. I also tell my story for the first time verbally in this >>> podcast interview based in California. Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

ACAS Guide to Bereavement at Work

 

A guide I have passed on to Pret A Manger since May 2015 when I first approached HR to make suggestions after my then line manager had me on prolonged 5 months late shifts and refused to rotate my shifts like it was before I became bereaved.

I approached HR, not to raise grievances or complain but to just bring ideas and suggestions. I never imagined that approaching HR would put a target on my back.

I speak extensively about my ordeal with Pret on my blog and podcast interview.

man-320273__340

 

 

I passed the ACAS Guide to Bereavement at the Workplace to HR and several different managers, area managers and anyone in a responsible position between 2015 and 2017. But of course apart from sweet-talk and the horrendous treatment that followed, lead from the very top, this guide was not taken into consideration. If this is now in Pret’s sight, than certainly after I left Pret.

I will keep it short as people who are really interested in this can read the guide and download the PDF file that ACAS has posted in partnership with Cruse Bereavement Care, the largest bereavement short-term support charity in the UK that I visited early on in my bereavement as well.

I just want to point out some things concerning bullying during bereavement and how my situation became 10 times worse than I could have ever anticipated even could happen to people who go through grief and trauma.

This will always be on Pret’s resume as well as how they dealt, or rather how they did NOT deal with TWO customer deaths, and why in this profit driven Western society there is such a strong resistance and refusal to supporting people in grief and tragedy. Once tragedy hits an employee they frankly become an inconvenience as companies want “robots” that function non-stop for the millions the top is gaining.

That’s why I have come to start disliking the term “workforce” as this sounds like an army, a factory of robots having to function in a modern-day slavery setting, under the pretense of “productivity” and “buzz” and “fun”.

 

Excerpts from the ACAS Guide on Bullying during Bereavement
on pages 11 & 12

~~~~~~~~~~

ACAS:

»Avoiding discrimination and addressing bullying

Employers should ensure their employees who are likely to be affected by the disability are able to recognise it, especially when performance or absence of a bereaved employee becomes unacceptable over the longer term for no other apparent reason.«

~~~~~~~~~~

This versus my experience of being targeted and penalized for not smiling during customer service even when I asked, almost begged to work in the kitchen for a while when I started to tear up on the shop floor. More on the Emotional Labour in this blog entry and the “brutality” of what Pret expects, no matter what.

 

09 Brutal Nightmare

Only one of >>> several comments on YouTube

 

~~~~~~~~~~

ACAS:

»Addressing Bullying

Bullying is defined as unwanted behaviour or conduct which has the purpose or effect of violating an individual’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for that individual. If the bullying is related to a protected characteristic then it is harassment.

Managing bereavement in the workplace

Employers should be alert to inappropriate behaviour following bereavement. Absence through bereavement can place burdens on co-workers and line managers alike who may pressurise (inadvertently or otherwise) or bully a bereaved employee into returning to work or performing their duties to the same level as they did before the death. The intentions of the bully do not matter – what is important is the impact that the behaviour has on the employee who is being bullied.

For example:
Rouji works on a telephone helpline and recently lost her mother. On her return from bereavement leave she is finding it hard to cope at work: she is struggling to reach her targets for calls answered and sometimes leaves the room visibly upset. Brandon, the manager, notices that the staff are unhappy at what they see as “carrying Rouji”, an attitude reinforced by the vocal views of her supervisor who has been overheard saying “she should get a grip, when my mother died, I found work a relief, look at the problems she is causing us.”Rouji has noticed the shaking heads of colleagues and their “tuts” when she leaves the room and this is adding to her distress. Although Brandon recognises the burden on the team, the company has a policy of not tolerating bullying and harassment. Brandon tells the supervisor to stop this behaviour and let it be known that staff may face disciplinary action if this unwanted behaviour continues. At the same time he sees if a temporary worker can be deployed until Rouji is able to reach her performance targets.«

~~~~~~~~~~

The guide goes on to cover a variety of issues regarding paid leave, long-term or reoccurring effects of grief etc. I just concentrate mainly on the subject of bullying here as this involved even Pret’s HR, Head Quarters, Clive Schlee CEO as this is systemic and no surprise anymore, why I went from management to management that had no policy in place to protect me or bereaved employees in general.

A People Business Partner (PBP) from HR in a grievance appeal’s hearing that I raised even admitted that there was another employee, an assistant manager who was bereaved and also mistreated at work, but that she was “bitter”. He foolishly compared me with her as if we were bitter because we raised grievances of wrongdoing. I emailed this PBP later that day in anger saying that this AM is not bitter, but in a lot of pain, as I related to her nightmare.

A few months after this hearing and what the PBP told me in that hearing, I learned that an AM died by suicide. I cannot proof that this is the same person, but I do not believe in coincidences anymore with Pret, especially after they involved a Development Manager from HQ who supposedly also had a brother who died in his flat, like my brother died in his flat… But I don’t believe this anymore. Weeks later after our contact I learned that she is also a Hypnotherapist and NLP practitioner, and the more hidnsight I have and keep talking about this, the more I don’t believe that she had a brother, even while I see some posts on her facebook page regarding her brother in 2016 before I knew her.

I tell my story verbally for the first time on a podcast here below in the audio player. I also collected many staff reviews from outside pages like Glassdoor, Indeed, YouTube, Twitter, Facebook etc. and combined them unto one page as Pret Staff Complaints.

I am so loud because I almost lost my life and if I alsmost ended my life, an assistant manager did, how many more are there. If Pret can hide two customer deaths under the carpet, how many work-related staff suicides or attempted suicides are there?

 

“Penalized for calling out for a funeral”

2018-11-01 Funeral

Former Barista, New York

 

Avoid AM

Former Assistant Manager, London

 

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I can only urge any company, large or small to please have a look at this guide from ACAS. It is only a guide to which companies can draft their own policy from this blueprint that ACAS provides in partnership with Cruse. I survived systemic workplace bullying in a company that is very efficient in marketing and PR portraying themselves to be an ethical and caring company.

I have a different story…

 


 

I worked at Pret A Manger for almost 10 years and survived workplace bullying that involved the top leadership and HQ. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. Thank you for reading.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Former PRET A MANGER Staff INTERVIEW

 

Below the interview section I made a slideshow of Pret Staff Complaints / Reviews from Review sites, YouTube, Twitter and other sites. The Interview can play in the background while the Slideshow just rolls.

I tell my full story with Pret A Manger, having survived systemic workplace bullying during bereavement which involved HR, even CEO Clive Schlee and a Development Manager from HQ who has the SAME loss I have, but was used to gaslight me instead of mutual support. This is my story with Pret and why they don’t respond, as I have evidence and this would open up a can of worms for them. They instead report me to Twitter to get “shadow banned”.

If you are a current Pret employee, join a Union. Contact BFAWU that is very active and were instrumental in the first ever McDonald’s strikes in the UK, or any other Union of your choice. But don’t stay alone as Pret does not play fair.

Full story in my interview and check the slideshow below.

 

Preview:

 

Full Interview:

 

Full interview also on Vimeo:

Interview by Adam @1AdamParadox

 

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The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints

 

UPDATE May 2019
Link: >>> TWO Pret staff have DIED within a month
1 is said to have been a suicide.
It’s not the first suicide in Pret.

And I survived myself having had close calls.

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. I also tell my story for the first time verbally in this >>> podcast interview based in California. Thank you for reading/listening.

Interview:

 


 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

Jeff Bezos Needs A Shave!

 

Bezos

 

and Clive Schlee needs to go home, wherever that home is for him, just don’t take advantage of vulnerable people while neglecting the strong.

Take care of people, no matter if weak or strong.

Take care of people.

 

Link

 

There isn’t always straight ahead
On a big wide open highway
Sometimes things instead
Just keep going sideways
While you hide some other plans in mind
Years flew by and they got left behind

I’ll carry you
When trouble hits you
Like your own shadow
I’m always with you
I’m always with you
And if you lose your way
Or feel the power fading
Just look on the horizon
Better days are waiting
Better days are waiting

As long as we’re together
We’ll keep shining through
All the good and bad times
And all that I would do

I’ll carry you
When trouble hits you
Like your own shadow
I’m always with you
I’m always with you
And if you lose your way
And feel the power fading
Just just look on the horizon
Better days are waiting
Better days are waiting
Better days are waiting

Udo Lindenberg ft. siblings Angus & Julia Stone

Writers: Alexander Zuckowski, Simon Triebel, Udo Lindenberg

Lyrics © Universal Music Publishing Group, Downtown Music Publishing, Budde Music Publishing GmbH, Sony/ATV Music Publishing LLC

 

Udo Lindenberg liked a tweet I once posted.

He doesn’t need a shave…

 


 

For an overview of important blog entries of my experience in Pret A Manger, please visit My Ordeal with Pret A Manger”. The arrow next to each heading will lead directly to the post. Thank you for reading.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

 

I wonder what person

 

is behind the heart
that beats
carelessly
on repeat

Amazon seems to be the new “Hitler” these days

Just without the MUSTache

No-one’s ready to quit that account.

I am tired of Pret, Amazon, Multiplaces, Podcasts, lions, cats and dogs, ants, dust…

If you are a grown up, just beware to not grow over people.

Just stay put, don’t reach for the stars and you’ll be ok.

xxx

 

 

 

Life is short

 

Interview:

 

 

Adam

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

We spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 


 

 

Be kind to yourself and each other.

 

 

 

 

 

 

 

 


 

For an overview of important blog entries of my experience in Pret A Manger, please visit My Ordeal with Pret A Manger”. The arrow next to each heading will lead directly to the post. Thank you for reading.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Everyday

 

I wait for a phone call

Everyday

I wait for a catastrophe

An email

 

I cleared my house

I paid my bills

I wait for death

 

©2019 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

 

 

I Survived

 

red balloons.jpg

 

 

I’m not living, but I survived.

A love song to life, relationships, family, lessons, gains, losses, giving up, falling down, rising up …

Life …

 

Link Song translation ©2018 poetrasblok.com

 

 

 

03NENA-facebookJumbo

 

 

 

 

©2019 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

 

A German Tradition – It’s Like A Religion

 

“The same procedure as last year, Ms. Sophie?”

“The same procedure as every year, James.”

 

dinnerforone14_v-vierspaltig

 

I grew up with this. On every “Silvester”, a New Year’s Eve tradition where the family gathers around the TV hours before midnight and watch “Dinner For One” without subtitles… and not needing it.

Don’t ask me why this is a German tradition! I have no idea how this became so ingrined into the New Year’s Eve TV program, and when I ask my friends outside of Germany about this tradition, they respond with “Dinner for what?” I’m sure Wiki knows, but for the sake of the “good old days” I’d like to remain in bliss.

I did get bored with this already as a kid watching it every year, but I miss my brother and this reminds me of us being allowed to stay up beyond midnight, sitting and munching away in front of the TV, hours before the fireworks went off.

I also miss our New Year’s text messages, even when we didn’t text New Year’s greeting every year, which didn’t alarm me on 31.12.2014 when I didn’t get a text from him.

I can only say to anyone, keep phoning or texting, or calling or emailing, whichever is your usual means to communicate. Leave a message, no matter if it’s normal that the person on the other side doesn’t immediately reply or not. Do it anyway. You never know if they need to hear, read, see you.

I don’t pray for peace, happiness or success, I just take one day at a time.

 

Happy New Year to everyone.

 

 

Dinner For One

 

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

Rotten Eggs

 

The mails of Pret employees who don’t want to be outed for fear of their jobs. I won’t out you, I just out the top leadership for letting you down!

Clive Schlee, you did your buddy day now, but you cheated. You know how much they pretended to be nice while you were there. And you pret-ended to be nice to them while you were gone in business.

You called me your “late night girl” to your Director of HR in October 2017. You patronized me, thinking you are too big too fail.

I am too small to care, sir.

You were at a cross road when you decided and handed your people over to Bridepoint & Co thereafter … and you took your turn at that cross road. I speak so bluntly because I was shouted at, avoided, disrespected, stepped upon after I buried my brother.

Burying my brother’s ashes was something I cannot survive. I’m sure you’ll be happy when I’m quiet.

Maybe you can go back to the beginnings and stop the PR.

Pret A Manger was the worst company I’ve ever worked in.

Her name is Emily.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

Mind Map of my Pret A Manger Ordeal

 

 

Courtesy of

 

>>> MindMeister.com

 

 

This link My Pret A Manger Ordeal is a simple and easier overview to link straight to some of the most important blog entries, summarizing my trauma with Pret A Manger. There is much more writing on my website / blog, but the links on the map are the main articles to narrow down, pointing to the main writings of my trauma with Pret.

On the “map”:

  • click on the – minus top left to decrease and get an overview of the map
  • click on the dots to expand or close menu.
  • click on the -> arrow on a particular title to link straight to the article
  • hold the mouse clicked, “grabbing” it to move map around as you would with Google map

 


 

P.S. Twitter “shadow banned” some of my Tweets, please google what shadow banning means. I responded to Twitter’s right out lie about it, and even then can’t find my Tweet when logged out, and one example of many where Twitter shadow banned my Tweets Regarding the first Pret customer death.

 

2018-12-23 my twittel star re to shadow ban lie1

 

 

 

2018-12-23 my twittel star re to shadow ban lie2

Twittel Twittel Little Star…

 

 

2018-09-30 Pret death tweet shadowban1

My Tweet visible when I’m logged in

 

 

2018-09-30 Pret death tweet shadowban2

 

My Tweet hidden when logged out, completely different feed even though same URL

This same URL is: https://twitter.com/Pret/status/1045671338260787201

ending with: 1045671338260787201 but when logged in I see my tweets, when logged out ALL my tweets are gone / hidden from everyone else, making me think everything is ok. I assume my tweets are tweeted, my likes are done etc. but only I see it. My followers are NOT notified of new tweets or DMs and can only see my tweets, what I write in DMs when they go straight to my Twitter feed or their DM inbox which most won’t as they are not notified while I am shadow banned … It’s a secret censorship Twitter denies doing on behalf of those with money and power.

 

I will do an extra blog entry in detail on what exactly shadow banning is with my own Tweet examples, and that many people are affected on Twitter, Instagram, Facebook etc.

 

©2018 LateNightGirl.org
Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

My Benny

Missing Person.

Niki Flow

I created this^ video yesterday to help get the word out about Ben.

It is set to two songs we loved and all sang together a lot, “Wheel in the Sky” and “Lights” both by Journey. I used photos from his life, from age -3 months when I was pregnant with him in Kenosha, WI, to the last photo of him I took and the last place he was seen.

It includes many photos he shared with me for under1000skies.

Another song I play often when I think of him that helps is “Don’t Stop Believing.” I won’t.

Please share with your social media if you like or friends.

I appreciate every single person who has shared Ben’s poster, sent prayers and good thoughts, and kind notes of encouragement over the years.

I’ll never be able to repay you, but I promise to continue to pay your kindness…

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