UPDATE January 2025:

Please scroll down to the very bottom comment section. A great insight from an Ex Pret staff in the USA where the SAME issues happen like they do in the UK and everywhere else.

UPDATE January 2024

Some info on pay upfront:

As the Junior Doctors are on strike again, which I completely support, the same bullsh!t words are going around that the BMA union started that Pret staff (or baristas) get £14.10 an hour. This LAZY hijacking of Pret’s low-wage workers, shows how little they care about retail workers AND don’t want to take it up with government workers’ pay.

I explained since last year that there are ONLY very few baristas employed compared to other staff overall. And VERY FEW baristas get the £12.85 and if lucky the +£1.25 bonus = £14.10. And out of those baristas they work at airports and railways stations where it’s immensely busy and Pret pay all staff a few pennies more as well as charging customers more.

A Team Leader who is a position ABOVE the Barista doesn’t even get £12.85 + £1.25 = £14.10.

Just yesterday on Facebook a shop manager posted a staff ad that shows the numbers. I put 2 screenshots here, the 2. with the time stamp so people don’t say this is an old ad. The time stamp hides Pret’s name, so I put both screenshots having hovered of the time:

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The Team Leader there, like in most shops, gets around £12.15 and if lucky the bonus which then is £13.40. Still not £14.10 despite being a position higher than the barista.

September 2023:

A job ad on Facebook with barista pay £11.42.

It’s clear from what I write below that the £14.10 is a myth and only available for extremely rare baristas who have connections to management at AIRPORT shops.

September 2nd, 2023: £11.42 + £1.50 bonus (if lucky to get it) = £12.92 NOT £14.10!

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ONLY in AIRPORTS and SOME BUSY RAILWAY STATIONS get SOME, VERY FEW baristas £12.85 and if lucky +£1.25.

I worked in shops of 35 – 40 staff all shifts and London areas (kitchen and shop). They only have 1 – 2 Baristas and several coffee makers who are paid less. Airports and the busy train-stations have 2 – 3 Baristas (if at all!) plus several cheaper coffee makers to save money on Barista wages. Do the math on how many airport and railway station shops there are and estimate how many “trained” Baristas they have, and even out of those few, not many get the £14.10 incl. bonus.

I highlight “trained” Baristas because a common practice in Pret is to DELAY training, and once training started to delay paying for the position to avoid higher wages. It is VERY commn practice to cheat staff out of their pay “band”. Shops let staff work as “coffee makers”, training them a little, but denying the REAL training period as this means they’d have to pay the Barista wage.

There’s a lot of cheating and delaying going on. I went through this myself as a Team Leader (higher position to the Barista position). Delayed training. Then delayed “graduation”, all to delay higher pay as long as possible. One day I’ve had enough and announced I’d be quitting that day. My pay was raised immediately to the Team Leader pay after prolonged “training” which surpassed the usual training period to avoid upping my pay. Very, very, VERY typical conduct in Pret.

But apart from that, IT’S JUST A HANDFUL of Baristas out of thousands of staff who MIGH|T get the £14.10 incl. bonus!!! AND Pret mentioned Barista pay to the public BECAUSE many Baristas quit during the intense coffee subscription, and Pret were desperate for Baristas in the mornings.

It’s like an airline advertising a flight to Spain for £15 but don’t say that they only have 3 seats with that price. Pret use the same principle and the BMA not only fell for it, but mislead the public with it, apart from stepping on retail workers’ dignity.

End of update.

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Here’s a rabbit hole. Please scroll down to the screenshots if you don’t want to read long text. I can’t keep it short, and always want to cover all the bases possible.

I have been monitoring reviews since 2018 and re-posted many on my blog and on social media. I am not reading reviews as much anymore, just occasionally and then scroll through a lot, mainly concentrating on HQ and Leadership reviews.

I noticed that only since the pandemic OPs Managers (area managers) and more HQ staff started to write reviews. Especially OPs Managers who get a sh!t-load of money and bonus usually stay quiet. But since around 2021-ish OPs and Group Manager reviews started to pop up. The pandemic has started to really squeeze everyone (except the CEO of course).

WHY Pano Christou’s ratings are so low and knowing Pret, they “recruit” positive reviews to boost his ratings. This has led him to put his resume out with the help of the media portraying him as such a great achiever while shops are in shambles and customers flock to social media and review sites to communicate their disgust about Pret. Apart from that, Christou started at a higher position as assistant manager, NOT as a low-wage worker.

I know how Pret cheat and lie with fake ads, reviews etc. Someone on Twitter told me as well that Pret recruited someone to keep changing the Wikipedia entry to delete the original Pret founder Jeffrey Hyman off the page. The person then was banned from Wiki.

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And since a few months especially Glassdoor reviews have become more positive (many similar sounding) even though work conditions are much much worse than they have already been since years. Many staff quit and customer complaints increased. Some “reviews” read like job ads! So, keep trying Pret 😀 But the truth will always rise to the top.

The Guardian:

“Pret CEO handed near-£4m bonus in year staff pay was cut.
Pano Christou also given 27% salary rise in 2021 as chain took more than £50m in government support”

Link

In my “Rags to Riches” post I write about Pano Christou’s career path and why it took him 20 years to become CEO despite having had such a head start in position number 4 as an assistant manager. Also, little side note, the COO role that Christou briefly held never existed before and after. It was just briefly created as a stepping stone for him to go from UK Managing Director to CEO when it was clear that Clive Schlee would step down after a lot of online pressure after Pret (including Pano Christou!) ignored 2 customer deaths and 20+ injuries before it got public.

The COO role existed only for a few months as a bridge.

In this post here I want to share what Pret staff, in particular higher up managers and HQ staff say about Christou. My own experience as a Team Leader was when he was UK Managing Director and I always felt he was never pro-active or inventive. He’s just very good in looking slick in the press and sweet-talk like he learnt from his mentor, former CEO Clive Schlee. And most people in the business world and in general remain fooled.

This will be a long post because I always want to show how systemic issues are and that this isn’t just a “bad apple” situation or a few “disgruntled” former or current staff with an axe to grind.

I post reviews from the higher positions down with the most poignant reviews on top. These are from 2020 – 2023. There are many more negative reviews by management, but I included the longest ones and those with VERY precise explanation. The higher the position, the fewer the reviews and vice versa.

Please note, from Manager upwards they all know the CEO and Heads of Operations. It used to be up until around 2016-ish that the quarterly business meetings followed by a gala with booze and food was included with ALL HQ staff, higher up management and shop General AND Assistant Managers.

From around 2017-ish on (could have been 2016, but certainly 2017) Pret stopped having Assistant Managers at quarter briefs to save money.

So, from 2017 on only GMs on shop level joined quarter briefs. I mention this because especially Managers and higher ups like OPs etc. KNOW the CEO from regular meetings. This means that they KNOW what they’re talking about when it comes to Pret executives. Many shop staff are fooled, but you can’t fool shop management and above.

I have posted tons of shop staff reviews across my blog and on social media, but I start with only THREE reviews by team members which say it all, but then only concentrate on company Leader/Management reviews.

And of course there are positive reviews from managers on Christou, where reviews say that Pret is hard, overbearing but the CEO is nice! These managers, often young and fast promoted, don’t understand that the fish stinks from its head! It is the TOP leadership that implements things and/or doesn’t listen to complaints and concerns. Never forget that Pret ignored multiple warnings regarding labelling and even ignored customer deaths before it got public. I will never stop mentioning this, knowing this leadership myself. Many people just still don’t understand that and think that if the CEO “only knew” how bad things are, he’d change it! The opposite! THE CEO IS THE PROBLEM! Pano, like Clive Schlee before visits shops regularly! He is not far removed from daily operations!

What Pano just does is typical for CEOs, he removes himself, pretends not to know issues to not be the bad guy while it is the CEOs who put down targets, agree to penalties and the way staff are treated. I remember too well how I was cringing when an email from HQ came in to all shops, naming and shaming certain shops that didn’t do well with health and safety scores for example. And shops that did extremely well were also mentioned, but as weapon for psychology.

I’ve NEVER experienced this type of “public” company-wide shaming in any other company I’ve ever worked in. And that is also why I’m giving Pret a huge dose of their own medicine to swallow. Pret deserve every bit of exposure, naming and shaming they can get.

Anyone who knows my ordeal with Pret knows how Clive Schlee himself got involved and patronized me, and then gave the green light for me to get fired days after my dad came out of a three-week coma! And I still have his and Pano Christou’s emails!

These executives are RUTHLESS with a big smile!

And for those who argue that Pret workers always look happy and are friendly, please do your research on Pret’s extremely strict and micromanaging Mystery Shopper scheme that penalizes the whole team when ONE staff doesn’t smile. I write about it extensively, but will not spoon-feed people by linking to everything.

I will choose only a short sentence, either the title or from the main text of each review for people with visual impairment, where reading apps cannot read screenshots. Please also click on the links for the full review that reading apps can read.

Also, most reviews are from Glassdoor, I can’t be bothered adding more from Indeed.

Please note, you will see a “red thread” throughout the below reviews with THE SAME issues of: understaffing, overworking, given unrealistic and VERY little time to finish tasks and then forcing staff to work overtime WITHOUT PAY, toxic environment etc.

THIS IS ON PURPOSE!!!!

Pret exploit their staff, including shop management to breaking point. It’s a clever way of wage theft as well, letting team leaders work on team member wages with the excuse they’re still learning. This already happened in my time as well.

See the SAME REPEATED issue that they’re saying across the board.

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To read screenshots better, enlarge your screen via “ctrl and +” – to decrease again “ctrl and -” .

»Company from hell where lying is the key to their marketing strategy.«

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»Pret doesn’t care about its workers. It has left its workers suffer for the incompetence of the top managers. If you have some dignity, just resign!«

Link

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»Toxic culture, discrimination, always trying to break the law, bullying management. Just work somewhere else. … Everyone hates Pret«

Link

On Instagram at the beginning of September 2023 a former Team Leader complained that he didn’t received the £1000 after at least working a year in Pret and they mentioned becoming a Team Leader.

People might remember the £1000 bonus that former CEO Clive Schlee announced in the night on 28. to 29. May 2018. That was the night when Schlee and Pret learnt about my blog and quickly made this announcement to counter my writings. I explain this in The Day Clive Schlee had a Bright Idee (no, “Idee” is not a typo 😉 )

But what was more interesting to me is that the manager just walked out and never came back. I know of a few managers who just walked out and never came back, even pre-pandemic.

In this post the former staff is calling Pret out on their fake Pret Foundation Trust “Rising Stars” program where they handpick a few people to say how wonderful Pret as an employer is.

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Link

Here some stats as of September 2023. And as Pret read my blog (there are “spies” passing things on when I release new blog posts) watch how OPs, Execs, GM reviews turn positive 😉

APPROVAL rate from higher up management and HQ staff. And this is not about the amount of managers leaving a review, this is the amount of disapproval by management on their CEO. It doesn’t matter if 10 managers review or 1000, it’s the percentage of disapproval by those who know the CEO up-close. And Pret reading my blog, watch how the approval rate will change in the coming months. 😉

OPs:

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Shop managers:

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Assistant Managers who are not up-close anymore like before, the lower the positions, the higher the score and vice versa:

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Operations and Group Managers

OPs Managers look after around 10 – 14 shops in an area;
Group Managers look after around 4 – 5 shops before they step up to become OPs.

»Operations and high position roles mostly white, proportion from BAME background is none to little. … Reactive way of working – no clear directions« !!!

There are more reviews like this about no clear direction. And myself having been to HQ many times, I underline this, you hardly see staff from the Black, Asian etc. community. And most Caucasian British, German, French either work in head office or as OPs. In my 10 years in Pret in over 30 shops, I only worked with 3, no more than 5 Black or Asian Managers/OPs while especially the cramped kitchens are filled with BAME and Eastern Europeans.

You also see this in Pret’s ads on all their social media platforms. You see mostly young white females including hand-only ads. Now Pret starts to include black males here and there after I kept pointing it out to Pret on Twitter, Facebook etc. Pay attemtion to Pret ads, mostly female and white. Old fashioned ads not keeping up with the times and mainly trying to lure customers with young women, except when prompted repeatedly. Don’t you call Pret a trailblazer! They’re stuck with old systems.

And Pret can sugarcoat all they want, they are a racist company. Full stop!

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Link

»Culture change Product quality suffered as well as burnout for the staff as they try to cut too many costs. Management just make up their forecasts to keep the board happy yet cutting costs in wrong areas«

Link

Group Manager

»Low budget, tough working environment«

Link

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Head Office Staff

Please note that I had many encounters with Pret’s HR and HQ staff and KNOW for a fact how toxic and entitled they are! I write about one extremely traumatic encounter with a Development Manager who was used by Pret to gaslight me so they can fire me. This is a story sounding like out of a bad Hollywood flick, but it’s true. That’s why Pret remain silent: Questions to Lila Tighilt Warren.

Marketing Director (does NOT recommend CEO)
»Highly territorial.«

Link

Pay & Benefits Advisor (current employee)
»Micromanagement and hostile work environment.«

Link

Payroll Administrator (former employee)
»Poor management, Long working hours, toxic work culture which leads to high employee turnover.«

Link

Senior IT Specialist
»Experienced bullying from my manager itself and try to escalate but didn’t go well. Lots of favoritism.«

Link

HQ – Not Specified Role
»HQ – Corporate bullies live here … People don’t seem to get promoted unless you are a bully or belittle your team members. The place is toxic.«

Link

Customer Service

(Side note, I completely agree with this review from experience. When I worked at Pret, even as lower ranked shop staff, it was so visible that they always changed direction at short notice and wasted so much money on wrong decisions that we had to undo/fix due to poor decision making. We will see this also in another review from an office staff from New York further below. And that’s not only since Covid, Pret execs are incapable to lead with sovereignty and a secure stand. And Pano Christou has the reputation with staff to not have direction or vision. Of course not! He’s just the puppet for JAB Holdings!)

»Once Covid hit , the business made a lot of knee jerk decisions, strategy was changing on a daily almost.«

Link

Recruitment Coordinator
»Minimum pay, extreme workload, no opportunity of growth«
(Side note, no wonder recruitment coordinator has to work hard with the high staff turn-over due to the exploitation and treating staff across the board like sh!t)

Link

UXR Researcher
»No clear roadmap petty director level group«

Link

Finance Manager
»Senior leadership team not united and lack a cohesive vision. Causes chaos for those below.«

Link

Senior AP Accountant
»Staff turnover is way too high.«

Link

Technical Manager
»It turned into a bad place to work, people were not replaced, it ended up being run by ego.«

Link

People Manager (HR)

Also important to note is that many, if not most, higher up positions in Pret USA are imported from the UK. Many American reviewers mentioned this and are furious about it.
»Generally a poor relationship with UK leadership, no support. … Senior management has no clue what people do and hires external people with no industry experience. … Senior leadership does whatever they want, if you are in the right clique.«

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Some reviews from before Pano Christou became CEO, but when he was UK Managing Director and former CEO Clive Schlee’s right-hand man, so the number 2 guy who can’t withdraw from responsibility.

IT Analyst 2017
»Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.«

Link

Side note, Pret’s Foundation Trust and their “charitable” work with homeless and vulnerable people is just PR and for tax breaks. When I became traumatically bereaved after working 7 years in Pret, Pret wasted no time to target me to leave. I even asked to please be put under the Pret Foundation like they do with the patronizing name of the “Rising Stars” program, but never got a reply. Even an OPs Manager asked this which I have in writing, again, no response. Of course Pret couldn’t say “no” as they would look bad.

And the recent visit by Prince William to a prepared, well presented shop was again just PR after Pret keeps getting bad press, being fined £800,000 after yet again ignoring safety issues, this time after a 2. staff got trapped inside a walk-in freezer for 2.5 hours.

I wrote a little exposé on net-worth £215 million itsu founder and Pret RE-founder Julian Metcalfe and that he received an OBE from Prince William himself. Metcalfe’s family had strong connections to the Royal Family, even before Julian was born. Julian’s father was the godson of former King Edward VIII, Queen Elizabeth’s uncle, who later rejected the crown. Julian grew up with high society and royals sitting at his father’s dinner table while he always pretends to be this trailblazing entrepreneur having started from nothing.

And Metcalfe is close friends and business partner with former Pret CEO Clive Schlee who owns half of Metcalfe’s company itsu. And Schlee is Pano Christou’s mentor. Full circle. Pret having bad press again, a prince whooshes in to save the day!

I write about Metcalfe’s connection to the Royal family, a questionable connection, what his staff say about him, and why some Asian people don’t support him. Oh, and how I chased him off Twitter: Julian Metcalfe Family Line!

So, Prince William “choosing” Pret to work with homeless charities was not a co-incidence. They wash each other’s hands.

Further in the reviews:

Corporate Staff NY 2018
»I have never worked in such a toxic, unprofessional corporate environment. … HR was mostly a joke, ‘leaders’ displayed zero initiative in mentorship of their teams, roles were unclear and the company had tunnel vision on decision making based on the opinion of one or two people who paid little attention to local market data.«

Phew! That was a mouthful! But clear as heck!

Link

Purchasing Director NY 2017
»One of the oddest work experiences. Worked there during a transition period – so company going in one direction and then the opposite.«

Link

For more HQ reviews, please see here.

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Shop Management – General Manager

»Ruthless race for profit – Quick career progression – unfortunately due to high turnover …
CEO is very not proactive to investigate situations in the shops«

Of course he’s not! He cares only to please JAB Holdings to get his millions in bonus and annual pay-rise. Don’t kid yourself to think that he cares! Again, THE CEO IS THE PROBLEM! The CEO sets the targets and expectations, no matter what! And then CEOs play dumb and claim they didn’t now how much staff suffer.

Link

The following title says it all and doesn’t need to be highlighted.

»They do not wish to let you realise your own potential.«

Link

Yes, absolutely spot on, not letting people realize their potential! When I was a Team Leader running shops, most Managers pretended that I wasn’t doing a good job to manipulate me to do more. What they didn’t realize is that I work like a donkey anyway. That’s my nature. In private and in work life, I always give 150 million %.

Occasionally a GM would “slip” and actually compliment me before quickly putting on a poker face again. One GM told me that I run the shop with my eyes closed. Another GM said to a Team Leader who was going to another shop and trained me on the shop I just switched to that I was extremely good. This GM headhunted me from another shop after she saw how I ran the shop.

An OPs Manager I accidentally overheard when he was looking for expired food in their routine check and couldn’t find any, he said to a colleague not realizing I was close by working at the fridges, that I was one of the best. But in front of me, wouldn’t utter a word and pretend I wasn’t good enough.

THAT is Pret to the core!

And that is why I’m going to town so hard against their fake bullsh!t via my blog. My teams and colleagues told me many times I’m the best Team Leader, or I do things by the book etc. I wasn’t perfect of course, but I knew how well I did my job. But anyone above me pretended I was crap. I KNEW and know how well I work, so it never bothered me. I don’t do things for a clap on the back or for following or whatever floats people’s boats. But it does affect mental health when line managers constantly lie to you.

The next review is self-explanatory as well:

»communication feels like propaganda and brainwashing with a sole purpose of exploitation…«

B-I-N-G-O !!!

Link

»Bad senior management, profit first culture. Always blaming others and exploiting the team.«

But it has always been like this, also under Clive Schlee. It was just easier to hide during good and prosperous times. But come a crisis and with it the desperation of a CEO to bring in money. Lean back and watch how the real face shows in broad daylight.

Link

»Listen to the managers you will destroy this company …«

Link

This review reminds me of another GM review from 2014 when Schlee was still CEO and Christou UK Managing Director. People in management always knew how bad it really is. And as a Team Leader and staff in general I knew as well. But GMs have more behind the scenes knowledge.

»Great company in risk of ruin!«

Being forced to work for free has always been a huge issue in Pret, as well as wage theft which I also wrote about on my blog.

Link

»I regularly worked weeks on end with no day off – there was one month where I only had one day off – totting up 80 hours a week fairly easily. … So, realistically, over time to meet “business needs” is something you can rely on more than a regular day off.«

Link

»you have to work 10h+ sometimes no days off for a pat on the back. … Advice to CEO: more kindness like they advertise everywhere«

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»Pushing subscriptions like a sales man«

Yes, the sub is Pret’s MAIN product now to the detriment of food, coffee and service quality. It gives fast and regular income, and is an easy data grab as Pret since 2018 build a data base, late in the data collection game. Many complaints since 2020 that people have a hard time cancelling and once they cancelled Pret continues to withdraw money from bank accounts under the “technical” issues excuse. Sure, a multi-billion £ company with THAT many tech issues. 😉

Link

»… the implementation of certain ideas that were not well thought out and did not produce the desired results. This led to additional pressure and difficulties in meeting unrealistic targets. … I often found myself working a minimum of 60 hours …«

Link

»Zero work life balance, long working hours«

Link

»They offer very slightly more than competitors (in theory) EXTREMELY demanding and stressful You need to save labour hours to cover your own holiday«

Link

»too much work, team keep leaving«

Link

»exploitative, working extra hours for free«

Link

And that’s the thing, the same with team members, Pret advertise “higher” pay (50p above minimum wage) and some perks, but of course fail to mention that they will force and manipulate all staff to work overtime for free. With all the hours people work, it’s way BELOW minimum wage and borders on slavery-type work conditions. And this in turn affects food safety.

»Head office chaos.com … Minimum 60 hours per week …«

Link

»in the last couple of years the bonuses and other benefits were cut by approx 75%
long hours with no extra pay for the managers because the interpretation of the contract by the bosses is questionable
… work even more hours for free«

Link

Little Reminder:

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»Inefficiency and lack of leadership on higher levels«

Link

UPDATE March 2024 further Shop Managers worth mentioning:

»Whatever you do it’s not enough … shops are dirty due to understaffing«

Link

»No break, work extra without extra pay«

Link

Shop Management – Assistant Manager

»Disgusting – Now it’s just an hell«

Link

»We are not robots but humans«

Link

»Chill and ignore targets.«

May I add, join a union and go on strike!

Link

»Stress Extra hours for free«

Link

UPDATE November 2023:

»Toxic and draining… «

I recommend reading the whole review as it is loaded with info I can all underline, especially also the huge foodwaste.

Link

UPDATE February and March 2024

»Worst company ever«

Link

»Toxic environment with FP&A Team … Poor management and short sighted«

Link

etc. etc. etc.

And just a recent Barista review I find “creative”, especially the last sentence.

Advice to management:

»Start making amends for your inhumane behaviour and pray for a higher power to forgive your sins«

Link

And a TMT (kitchen), I absolutely relate to the title of the review:

»The worst and most traumatic experience in my working career«

MIC DROP!

Link

I stop here as I wanted to concentrate on shop managers, OPs managers and HQ staff. But there continues to be more reviews as well as social media posts from staff along those lines.

I tell you what will happen, Pano Christou is currently tasked to speed-open shops worldwide after the pandemic closures and losses to reach the target to double in size by 2026. After that he’ll receive his big bonus, will be celebrated in the business media world, and then move on and leave behind the shambles to the next person and private equity “pimp”.

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Just like his mentor who ran Pret into an iceberg and Pano Christou is sinking it.

Link

UPDATE 2024: Former Pret CEO who “retired” in 2019 from Pret after public pressure is now appointed as CEO of itsu which he hald owns.

All this has lead to mouldy food (pictures here), cheating on food safety and ongoing mislabelling (pictures here).

Good luck!

Thank you for reading. I will not update this page like I usually do, unless there’s an exceptional reveal in a review that I haven’t read before.

Pret Year in Review 2023:

For better view, just go via LINK to 2023 Review.

Click play below or via above Link.

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Or follow this link to the 2023 slide for FULL review.

Or via Facebook:
https://www.facebook.com/share/DzCfTseFj9eUjW5H

Or QR code:

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, wrote two articles in the Scottish Left Review, and was mentioned by the BBC.

Please also see my MEDIA page for the press articles I influenced.

NEW LinkTree

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Interview:

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