A spot on quote: “Most so called anti-social behaviour is actually people fighting over the crumbs that are thrown from the table. The real people who are behaving anti-social, are those who control all the resources and deprive other people of what should be shared amongst us all.”
— Helen Steel (at about 1:12:50)
That is what I always told my teams when I worked in Pret A Manger, when team members were frustrated at the stress and pressure from the managers and customers where they started to rebuke each other. I would stop them and tell them that we are working in a highly intense and stressful environment, and that we are doing extremely well. I told them that it is head office who come up with unrealistic rules to drive us to do more and more and more …. to breaking point while we in the team eat each other up. We should rebuke the top leadership at HQ for putting this on us, not giving each other more stress.
It was moments like these when I saw the team relax again, even apologizing to each other and keep going…
Now my advise would be to not just keep working, but stand up against this “anti-social” behaviour from the top down.
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Bullied during bereavement in Pret A Manger 