Clive Schlee, please read

 

You are still presenting yourself on Twitter as the CEO of Pret, even though Pano Christou (who deleted his Twitter account after I tweeted to the press) is the new CEO now.

CEO

You continue to make the public believe that you are the CEO, and they keep tweeting to you with requests. Pret continues to maintain that it was founded in 1986 by two college friends!

You’ve let the wolves of private equity in, and handed over your employees like sheep for the slaughter!

I read a review which a GM left on Glassdoor on 31. October.

This review broke my heart!

This GM is about to lose his or her family!

2019-10-31 GM - Slavery - RVW30135565

 

An Assistant Manager lost his family already, and who knows how many more did.

Sheriff

 

In my 10 years in Pret, in over a dozen shops, I have only worked with 2 amazing Managers, who worked their freaking butts off and supported their Teams and Leaders.

Since Bridgepoint, and now even worse JAB, Managers are stretched to breaking point, losing their families, crying in the office. Really?

I appreciate that more Managers care, after all the bullying Managers bullshitting their way up. But I do NOT appreciate that they lose their families or get so unwell, they might lose their life!

You sneak out quietly, while remaining steady on Twitter?

Your staff are retiring from you, Mr. Schlee! You just haven’t accepted it yet!

While you sit in Austria enjoying your life and checking my blog from time to time?

Staff suicides not independently investigated yet?

Customer deaths already forgotten?

No, sir!

Not on my shift!

 

—>>> Customer witnessed bullying 4 days ago

 

2019-10-28 Bullying manager seen by customer3

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

The Sequel – HOUNDED! 2.0

 

hounded; hounding; hounds

Definition of hound

transitive verb

1 : to pursue with or as if with hounds
2 : to drive or affect by persistent harassing

Merriam-Webster.com

2019-06-28 NY Hounded

Link

June 2019 New York … »Try your best not to work there … Bad management, Always being “hounded”.«

 

 

2015-03-24 TM - If you want to work in a happy env - RVW6182241

Link  »Being bullied Total disregard for health and safety Being made to feel incompetent Worked into the ground without empathy«

 

2015-09-01 TM - WORST Job - RVW7802756

Link … »I am with anxiety all the time, working in a tiny kitchen in a HORRIBLE atmosphere!!«

 

2014-02-11 GM - Great Company in Risk of Ruin Bullie Out - RVW3683526

Link … Former Manager: »Please get the bullies out …«

 

2012 Ex GM ExGM Ex-GM

Link Former Manager

 

2019-04-21 Harrassment

Link »Bad management, non ethical HR, slavistic management …«

Current CEO Clive Schlee “retired” in September 2019 while remaining as a non-executive Director in the background. He quickly got his follower, new CEO Pano Christou to take over on Glassdoor in July already to avoid further poor results. I write extensively about Pret’s CEO, how his “retirement” got communicated by him and Pret AFTER I tweeted to the press, and why the business world needs an “anti-CEO Playbook”:
CEOs and Leaderhsip (Pret A Manger)

2019-06-30 44 staff 50 Clive

 

38 26 Header

HOUNDED! 1.0

 

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

ACAS Guide to Bereavement at Work

 

A guide I have passed on to Pret A Manger since May 2015 when I first approached HR to make suggestions after my then line manager had me on prolonged 5 months late shifts and refused to rotate my shifts like it was before I became bereaved.

I approached HR, not to raise grievances or complain but to just bring ideas and suggestions. I never imagined that approaching HR would put a target on my back.

I speak extensively about my ordeal with Pret on my blog and podcast interview.

man-320273__340

 

 

I passed the ACAS Guide to Bereavement at the Workplace to HR and several different managers, area managers and anyone in a responsible position between 2015 and 2017. But of course apart from sweet-talk and the horrendous treatment that followed, lead from the very top, this guide was not taken into consideration. If this is now in Pret’s sight, than certainly after I left Pret.

I will keep it short as people who are really interested in this can read the guide and download the PDF file that ACAS has posted in partnership with Cruse Bereavement Care, the largest bereavement short-term support charity in the UK that I visited early on in my bereavement as well.

I just want to point out some things concerning bullying during bereavement and how my situation became 10 times worse than I could have ever anticipated even could happen to people who go through grief and trauma.

This will always be on Pret’s resume as well as how they dealt, or rather how they did NOT deal with TWO customer deaths, and why in this profit driven Western society there is such a strong resistance and refusal to supporting people in grief and tragedy. Once tragedy hits an employee they frankly become an inconvenience as companies want “robots” that function non-stop for the millions the top is gaining.

That’s why I have come to start disliking the term “workforce” as this sounds like an army, a factory of robots having to function in a modern-day slavery setting, under the pretense of “productivity” and “buzz” and “fun”.

 

Excerpts from the ACAS Guide on Bullying during Bereavement
on pages 11 & 12

~~~~~~~~~~

ACAS:

»Avoiding discrimination and addressing bullying

Employers should ensure their employees who are likely to be affected by the disability are able to recognise it, especially when performance or absence of a bereaved employee becomes unacceptable over the longer term for no other apparent reason.«

~~~~~~~~~~

This versus my experience of being targeted and penalized for not smiling during customer service even when I asked, almost begged to work in the kitchen for a while when I started to tear up on the shop floor. More on the Emotional Labour in this blog entry and the “brutality” of what Pret expects, no matter what.

 

09 Brutal Nightmare

Only one of >>> several comments on YouTube

 

~~~~~~~~~~

ACAS:

»Addressing Bullying

Bullying is defined as unwanted behaviour or conduct which has the purpose or effect of violating an individual’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for that individual. If the bullying is related to a protected characteristic then it is harassment.

Managing bereavement in the workplace

Employers should be alert to inappropriate behaviour following bereavement. Absence through bereavement can place burdens on co-workers and line managers alike who may pressurise (inadvertently or otherwise) or bully a bereaved employee into returning to work or performing their duties to the same level as they did before the death. The intentions of the bully do not matter – what is important is the impact that the behaviour has on the employee who is being bullied.

For example:
Rouji works on a telephone helpline and recently lost her mother. On her return from bereavement leave she is finding it hard to cope at work: she is struggling to reach her targets for calls answered and sometimes leaves the room visibly upset. Brandon, the manager, notices that the staff are unhappy at what they see as “carrying Rouji”, an attitude reinforced by the vocal views of her supervisor who has been overheard saying “she should get a grip, when my mother died, I found work a relief, look at the problems she is causing us.”Rouji has noticed the shaking heads of colleagues and their “tuts” when she leaves the room and this is adding to her distress. Although Brandon recognises the burden on the team, the company has a policy of not tolerating bullying and harassment. Brandon tells the supervisor to stop this behaviour and let it be known that staff may face disciplinary action if this unwanted behaviour continues. At the same time he sees if a temporary worker can be deployed until Rouji is able to reach her performance targets.«

~~~~~~~~~~

The guide goes on to cover a variety of issues regarding paid leave, long-term or reoccurring effects of grief etc. I just concentrate mainly on the subject of bullying here as this involved even Pret’s HR, Head Quarters, Clive Schlee CEO as this is systemic and no surprise anymore, why I went from management to management that had no policy in place to protect me or bereaved employees in general.

A People Business Partner (PBP) from HR in a grievance appeal’s hearing that I raised even admitted that there was another employee, an assistant manager who was bereaved and also mistreated at work, but that she was “bitter”. He foolishly compared me with her as if we were bitter because we raised grievances of wrongdoing. I emailed this PBP later that day in anger saying that this AM is not bitter, but in a lot of pain, as I related to her nightmare.

A few months after this hearing and what the PBP told me in that hearing, I learned that an AM died by suicide. I cannot proof that this is the same person, but I do not believe in coincidences anymore with Pret, especially after they involved a Development Manager from HQ who supposedly also had a brother who died in his flat, like my brother died in his flat… But I don’t believe this anymore. Weeks later after our contact I learned that she is also a Hypnotherapist and NLP practitioner, and the more hidnsight I have and keep talking about this, the more I don’t believe that she had a brother, even while I see some posts on her facebook page regarding her brother in 2016 before I knew her.

I tell my story verbally for the first time on a podcast here below in the audio player. I also collected many staff reviews from outside pages like Glassdoor, Indeed, YouTube, Twitter, Facebook etc. and combined them unto one page as Pret Staff Complaints.

I am so loud because I almost lost my life and if I alsmost ended my life, an assistant manager did, how many more are there. If Pret can hide two customer deaths under the carpet, how many work-related staff suicides or attempted suicides are there?

 

“Penalized for calling out for a funeral”

2018-11-01 Funeral

Former Barista, New York

 

Avoid AM

Former Assistant Manager, London

 

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I can only urge any company, large or small to please have a look at this guide from ACAS. It is only a guide to which companies can draft their own policy from this blueprint that ACAS provides in partnership with Cruse. I survived systemic workplace bullying in a company that is very efficient in marketing and PR portraying themselves to be an ethical and caring company.

I have a different story…

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

 

12 Ways of the Pret Mess

 

Poop

 

As this is (supposed to be) a time of cheer and peace and celebration, although many don’t know anymore what Christmas is about, I want to add a rather humorous take on my ordeal in Pret. I will always speak about what I have been through and how toxic it is behind the PR[et] facade. But like a semi-Advents calendar, behind each “door” is another “treat” of what I’ve been through in Pret and during this dark time.

Please support small businesses that are ruined by the big guns that don’t care for customers’ lives or staff’s welfare. Large corporations that only want to exploit PEOPLE and their pockets, packaged in good deeds and a shiny front.

Merry Christmas and a healthy good year to all readers, new and regular visitors.

 

 

The 12 Ways of the Pret Mess

 

The worst way that Pret messed

with me-e once bereaved

a Development Manager’s grief

 

The second way that Pret messed

with me-e once bereaved

Two bully bosses

and a Development Manager’s grief

 

The third way that Pret messed

with me-e once bereaved

Three Months off Sick

Two bully bosses

and a Development Manager’s abuse

 

The fourth way that Pret messed

with me once bereaved

Four Raising Voices

Three Months off Sick

Two bully bosses

and a Development Manager’s grief

 

The fifth way that Pret messed

with me-e once bereaved

Five Hidden Lies

Four Raising Voices

Three Months off Sick

Two bully bosses

and a Development Manager’s grief

 

The sixth way that Pret messed

with me once bereaved

Six Untrained GMs

Five Hidden Lies

Four Raising Voices

Three Months off Sick

Two bully bosses

and a Development Manager’s grief

 

The seventh way that Pret messed

with me once bereaved

Seven Hopes a-Slimming

Six Untrained GMs

Five Hidden Lies

Four Raising Voices

Three Months off Sick

Two bully bosses

and a Development Manager’s grief

 

The eighth way that Pret messed

with me once bereaved

Eight Favours Faking

Seven Hopes a-Slimming

Six Untrained GMs

Five Hidden Lies

Four Raising Voices

Three Months off Sick

Two bully bosses

and a Development Manager’s grief

 

The ninth way that Pret messed

with me once bereaved

Nine Shady Branches

Eight Favours Faking

Seven Hopes a-Slimming

Six Untrained GMs

Five Hidden Lies

Four Raising Voices

Three Months off Sick

Two bully bosses

and a Development Manager’s abuse

 

The tenth way that Pret messed

with me once bereaved

Ten Flawed Hearings

Nine Shady Branches

Eight Favours Faking

Seven Hopes a-Slimming

Six Untrained GMs

Five Hidden Lies

Four Raising Voices

Three Months off Sick

Two bully bosses

and a Development Manager’s grief

 

The eleventh way that Pret messed

with me once bereaved

Eleven Unpaid Wages

Ten Flawed Hearings

Nine Shady Branches

Eight Favours Faking

Seven Hopes a-Slimming

Six Untrained GMs

Five Hidden Lies

Four Raising Voices

Three Months off Sick

Two bully bosses

and a Development Manager’s abuse

 

The 12th way that Pret messed

with me once bereaved

12 HR Corruptions

Ten Flawed Hearings

Nine Shady Branches

Eight Favours Faking

Seven Hopes a-Slimming

Six Untrained GMs

Five Hidden Lies

Four Raising Voices

Three Months off Sick

Two bully bosses

and a Development Manager’s grief

 

©2018 LateNightGirl.org

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved.

 

Pret A Manger Use Bereaved Against Bereaved

 

UPDATE March 2019 I tell my story for the first time verbally on a podcast based in California, at the bottom of this page.

 


 

Today is my brother’s (estimated) 4th year anniversary.

I feel like writing a second short blog entry today after my first post and tribute to him, a second brief post on the “perversion” of Pret A Manger’s dealings with bereaved staff. I am still in shock over this.

I want to highlight this again in light of how Pret dealt with two customer deaths, as the public for the most part is still under the impression that Pret just made a mistake like any other would. But from my trauma with Pret, I experienced them as toxic, calculated, careless and stepping on people’s dignity.

 

  • I learned of my brother’s death on Monday 12. Jan. 2015
  • He was found on 15. Dec. 2014 in his flat, estimated date of death around six days before. As the date is an estimate, the council put the date of 15.12.2014 when he was found on his grave instead of the estimated 09.12.2014. We didn’t know they’d do that and again we were NOT informed or consulted on what OUR wishes were! I wanted to let this date be changed but my mum didn’t want me to struggle with this and just leave it. So many strange things happened like sending his urn from his city to my mum’s village council via POST! I didn’t even know this was “normal” procedure in Germany! For some people, like some of my friends this isn’t a problem, but for me it is! Terrible to send the urn of a loved one via post! Shock after shock after shock!!!
  • The police was so sloppy they couldn’t be bothered to search extensively as they ruled out fowl play.
  • They cremated my brother before finding us! Only recently I found a video of a family in the USA who’s son/brother died and was cremated without finding the family. I thought these things don’t happen.
  • When I learned he died, I learned it in one loaded email that amongst other things he was completely gone!
  • I am still in thoughts and communication with people on what I can do about how all of this was dealt with.

 

  • Fasting forward through a horrific period of trauma, confusion, unclear information, horror and on top of this being bullied in Pret during this time. If anyone doubts my story, I have written evidence that could fill several books!
  • In complete trauma, on autopilot having to work and like a zombie I raised grievance after grievance not realizing that Pret’s toxic HR department was behind my ordeal at work. It was a waste of time and energy. I just stumbled through an emotional minefield in a mental war zone.
  • Because I was so instabil, in the end calling sick increasingly, Pret used a Development Manager from HQ, who worked with Pret for around 15 years at the time, to sanction me. She had a brother who also died in his flat alone and was not discovered until days later, like my brother died and wasn’t found until days later. There are some minor differences between her brother’s and my brother’s circumstances in death, but overall the major parts were like a twin story.  Her brother died roughly 5 – 6 weeks before my brother died in his home country, like my brother in our home country. But instead of introducing us for mutual support in our common grief, Pret used her to sanction me via the tool of gaslighting because I spiraled into traumatic emailing, even though she wasn’t even working in HR. I learned of my brother’s death via email, was targeted and bullied via group emails from my line managers and other emailing incidences that started an emailing sprint lasting for months.  Straight away the day after the disciplinary she and I entered into personal contact solely via text messages and emailing for which she sanctioned me! I was so out-of-sync that initially I thought Pret was supporting me through her even though I was always confused and questioned her why she was used to sanction me instead of someone else doing the disciplinary and her just having normal, non-secret contact. But in hindsight and after having ignored a friend’s warning, she was “spying” on me, on my mental state and if firing me would be a risk for them as a disciplinary is the first and pretty secure step to fire people.

I was so out of it I didn’t see the scheming in this and to this day I don’t know if she even had a brother who died like he did. If her story is NOT true, she is an extremely good liar because the way she described everything was very graphic which I could relate to because that’s how it was with my brother! But if it is true, to allow Pret to step on her as well as my dignity like that is beyond me!

Not only was this the most corrupt thing I have experienced, I have also gone through another kind of loss of having met a person with the SAME loss to just be tricked and lose that support, even though after what she allowed Pret to do via her, I would not want any connection with her again.

My traumatic grief that NO-ONE understood plus the bullying in Pret was like going through a torching desert, then reaching an oasis and someone handing you fresh cold water, and just when you reached out to drink, they snatched it away!

THIS is Pret A Manger behind their PR facade!

 

And in Pret the bereaved are still treated badly as a former employee from NYC left a review in November:

 

2018-11-01 Funeral

Link

 

To keep it short, after initial improvement of my traumatic emailing, I restarted as I was confused and further traumatized with the Development Manager’s conduct. I just became really unwell. My grief turned complicated. Her manipulating and gaslighting me was a very easy task for her as she is also a Hypnotherapist, NLP practitioner and in 2017 studied to become a Psychotherapist. She is registered under The National Hypnotherapy Society that wasn’t interested in pursuing my complaint.

I was fired three days after Christmas, days after my dad came out of his coma still in intensive care when I was summoned back from Germany to London for the dismissal hearing. Two months before I was fired Pret’s CEO Clive Schlee patronized me by calling me his “late night girl” because of emailing late at nights after work. He had a laugh while they all pretended it was so wrong, tricking and trapping me all the way. Therefore I named my website this to be a sore in his and Pret’s sight!

My dad died in March and in a new Twilight Zone I started in May 2018 to write about my ordeal after initially just having posted videos and poems for my brother. I will eventually re-blog everything for my brother and/or separate my Pret ordeal from my brother’s blog as my brother should not share a website with this corrupt and toxic company that is Pret A Manger.

I rejected 4 settlement offers if I resign and be silent about what I went through in Pret. These are the brief bullet points of my story with Pret. My story is spread throughout this website.

I know I am not dealing with this in a way I would have wished for, but I am still coming to terms and acknowledge after almost 4 years that I am actually doing extremely well under the circumstances! And I don’t care if people agree with it or not. It’s MY story, MY pain, MY loss, and MY way to try and navigate through trauma and grief. And I will eventually move away from this “ranting”, but the public is oblivious on how cold and negligent Pret is behind the facade. Unfortunately through deaths of customers becoming public and how badly Pret dealt with it do some of the public and the press slowly wake up.

 

My blog has grown with many writings of my ordeal with Pret, but to lead the reader to the main issues, please see the links below first before you get lost in all the other blog entries.

 

Some key blog entries of my story in more detail:

 

 (Links will open in a new window)

 

>>> In Memory of my big Brother Thomas. 

*25.02.1969 ~ †09.12.2014

 

Please visit my brother’s page I created today among other posts. I initially started my website and blog with videos and poems for him and will eventually turn this back for solely my brother and life in general.

He died alone in his flat, I want his memory to be known and not be alone. Pret has no place in my life even though I wasted 10 years in this company, it has almost destroyed me and postponed my grief for my brother. My brother is gone, I can’t recover him, but I will recover, tell my story and help people against workplace bullying under corrupt CEOs and toxic HR departments.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2018 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

The Falling Stars Program

 

… helped many lose their feet and self-confidence, even bravely speaking to friends to lend them money, knocking on doors to find jobs and homes, talking about their experience being bullied in Pret, manipulated and fired during bereavement. And some becoming suicidal with one AMK ending her life in 2017.

 

 

2018-11-01 Go back to UK

 

 

2012-07-23 Ex GM

 

 

2018-07-06 Head Office PR

 

 

2018-07-23 Quote #27 Pret Hellhole

 

 

Nothing against Sabina, she has her story, but she has been pampered in Pret for PR[et]. Sabina doesn’t know the many people who suffer, get fired, become suicidal, even dying. I don’t blame her. She’ll be fine.

Andrea Wareham spoke at the House of Lords on behalf of Pret as well, but JAB now axed her from the director’s board. Says a lot.

 

Pret A Manger, Clive Schlee, Niki I am NOT impressed at all whatsoever with your slick videos, politics, manipulation PR…

 

You hurt people to the point of suicide. You discriminate against the bereaved. You are a business.

PLEASE, please BE a BUSINESS without giving charity a bad name!

 

Learn more about Pret’s falling stars program if you even care.

And Pret, maybe learn from this lady, but I know you won’t because you are too “big”  for that.

 

Sheryl Sandberg quote

 

— & —

 

Get down from that high horse you’re on !

 

humiliation

 

do better Pret

 

Sheryl Sandberg on bereavement at work and how her boss, Mark Zuckerberg not just “accommodated” her bereavement, but wanted her to be there. Respect, Mr. Zuckerberg, he sucks in other places like data protection stuff, but he got my heart on staff welfare!

Shame Pret, you missed so many opportunities. Too many.

 

Clive Schlee, having taken your patronizing, disrespectful label of late night girl as a website, I used to respect you, I still do, like I respect any person on the street, but I am not impressed with you at all. Not one bit.

You do not know what traumatic loss means. And I don’t wish it on anyone.

Good luck with JAB.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Digging Out an Older Blog Entry

 

As Anti-Bullying week has come to an end last Friday I remembered an older blog entry I made. I wrote the below post in May 2016 on another blog site where I mainly posted poems for/about my brother and just scratched on what I went through in Pret, without naming Pret at the time as I do now on this site. But when I was going through the mixed horror of my brother’s death added with the bullying in Pret, this particular time was like a transition period where my trauma worsened, but I didn’t realize it then.

At that time I rather felt that everything in Pret would settle for me and I could concentrate on coming to terms about my brother’s death. I always felt that my situation wasn’t dealt with properly, but I didn’t realize how much I was played and manipulated via dodgy grievance hearings. One area manager who was very slick held a grievance appeals hearing against a line manager who openly bullied me (shouting, blaming, excluding etc.) under the main catalyst who was his boss and the guidance of HR.

In the hearing she held she asked me what my “definition of bullying is”. At that time I was utterly distraught and fell for this trap to think I wasn’t bullied. In hindsight I’d answer this “question” with a question of what her definition of bullshit is! It was also the time when I applied for and received my file, but at the time I just briefly looked through it vaguely until months later when I meticulously sieved through every word on every page and went into deeper turmoil that I explain in “Not Quite a Beautiful Mind“.

Now, looking back, having been in deep darkness, confused, traumatized, holding on and trying to escape through writing, I am grateful to have given Pret the benefit of the doubt so much to be able to say, what a corrupt and toxic company behind a friendly facade and under the current leadership of Clive Schlee and HR Pret A Manger is.

 


 

May 2016 Blog post (I added the links from the old blog entry):

 

Definition of Bullying

 

Once on a school trip to the seaside of Western France, six of us girls planned to share a room in the youth hostel we were booked in. On the first night after dinner and having settled in, I found myself alone with one of the girls in the big room, while the other four girls spontaneously moved out again and into a vacant 4-bedded room together.

It didn’t take me long to understand what was happening. The girl who was “stuck” with me (or I with her) in the 6-bedded room was the typical person to not have been cool enough to share a room with. There was even talk about her already back home at a school-BBQ before the trip and how they would give her the trip of her life. She was typically uncool, by the book at that time; ginger hair, thick glasses, long front teeth, not wearing the trendiest clothes… The perfect uncool kid to be “avoided with” or not be around.

She (I’ll give her the name “Ginger”) was someone who didn’t fit into the norm, nothing more, nothing less. The usual stuff. I didn’t fit in either, not for “temperature” reasons, but because I was in a sphere of my own.

So, we just had more space and more peace. I didn’t like the situation because I wasn’t invited  by the four “cool” girls, but I didn’t mind either because I never liked this kind of group dynamic. Nothing against groups as long as they are inclusive, accepting, supportive, more than just tolerant/tolerating. But tolerance would have been the bare minimum anyone could ask for if individuals in a group have neither strength nor courage for anything beyond that.

“The soul selects her own society, then shuts the door to divine majority. Present no more.”

— Emily Dickinson
Not having been particularly “cool” myself, and not really bothered if I was or not, I didn’t care to impress a group or be intimidated by a “mob” of freezers. I tend to select my own society.

 

The first of the five or six mornings we were there, I woke up turning around in my bed towards the door. From the sun beams that were shining through the windows, I could see something shimmering on the floor in front of the bed of my room mate. I got up, went to see what it was and saw it was a puddle of fluid, it was obvious from the stench that it was urine left there close to Ginger’s bed, with her still asleep. If she would have had to get up at night for the toilet, she most certainly would have stepped into it.

I pondered over this “pond” and was just perplexed on how it got there or worse, why someone would do this and how we both didn’t wake up noticing this invasion of our dignity. We cleaned it up later, pretending something weird spilled here somehow. I don’t know, I didn’t know what to think or say. Whatever we were thinking, not sure. To this day I don’t know why I didn’t get a teacher immediately and clean it up before she woke up. Maybe I was too perplexed, offended, embarrassed… Hopefully she thought I was the target or us both together; wishful thinking on my part. She was just always very quiet. I will never know if or what she realized was going on.

I didn’t know what to do, if I should go to a teacher or ask around why someone would do this. But going to a teacher or trying to find out who the “donor” of this mess was, might have just encouraged more of this. So I left it, assuming it was a one-off, never having seen any “pranks” like this on previous school trips.

As the days of the trip went on, we took a bus ride through the region. I was sitting in the back of the bus, one or two rows in front of the group of girls, now joined by the boys, and overheard them speak about how they want to cut Ginger’s hair at night. I remember freezing in my seat and feeling my blood disappear from my head with a tingling sensation in my face, going into panic-mode. I had two seats to myself since the bus was roughly half filled, as not the whole class went on this trip but just about two dozen of us. Everyone, except for the group and some couples, would sit generously in two seats, getting a little privacy away from the shared rooms in the hostel.
My thoughts started racing on what to do, since the “pee” situation I knew they would go through with whatever they planned. They must have felt secure that I was just a dumb bystander who’s “job” it was to console Ginger in the aftermath of whatever would happen to her. As if it was some kind of calling in life for her to be bullied and my calling was to just stroke her head, comforting her, oh well poor poor Ginger, c’est la vie.

My heart and my mind went into overdrive with the dilemma of not wanting to get into trouble with the cool crew, but also not wanting to allow something disgusting like this to happen to a girl, who’s only fault it was to not fit in.

Society-selecting time again!

 

Later that day before dinner time at the hostel, I couldn’t think straight, never mentioning any of this to Ginger or anyone. I was nervous before the meal, heart pouncing, thoughts pacing back and forth when I decided to speak up. I approached the room where the group always huddled together, prayed under my breath, knocked on the door and was invited in. I went straight to the ring leader girl and said sharply (with my limbs like jelly and my heart beating to my throat!) “If anything happens to Ginger, you will be the first to regret it!”. She looked perplexed, starring at me and then around the room, and laughing with the group asked if I was insane or what!? I repeated the sentence and just left the room shaking inside. I went straight to the room of one of the teachers, telling the whole story to just get this sorted. I guess some would call me a “Drama Queen”, but bullying is not just a drama, it’s a cowardly disgrace and a shame.
The next day Ginger had her birthday, and the majority of the kids congratulated her, even if half-hearted by most, including some of the cool, “strong” and marvelous group. Nothing ever happened to the uncool girl anymore. And on the eve of our return back home, Ginger and I sat outside for a smoke while there was an improvised “Disco” going on inside for our last night of the trip.

To this day it’s just a guess if Ginger knew what was going on, or if she repressed the situation to just avoid the pain of it. We never spoke about it and she never seemed at a shock, just rather quiet and speaking about nothing really. Deep down I felt of course she knows. But my pretense might have matched hers equally, just so we can make that day. We just had a good smoke and a meaningless chat, but worth our while.

Nothing further happened as the teachers had an eye on it now, after my shivering confrontation with the group’s leader. But I meant what I said, even while shaking inside my boots. And I rather took the risk of being bullied myself, suffering the consequences, than having to watch in silence how a person is being targeted just because she didn’t fit in to whatever the majority felt was the(ir) norm, or to release the burden of their own meaningless existence.

Even with the threat of any more nightly “adventures” in our room, I slept well at nights. I’d rather be bullied or be with those who are, then being cozy with a bully.

I wondered at times throughout the years, and even now, what has become of Ginger. While writing this experience down, I looked up a digitalized photo of her with some of the bullies on the France trip. I do hope this wallflower became a bouquet, no matter if it fits into anyone’s perception of cool or beauty, but whom those bullies would not recognize today, because they are too busy and messed up in their own journey to fit in.

I never thought I would write this story down and after having scanned over a thousand photos recently into my computer from all the years of my life, even before I was born, then shredding the majority of it to get rid of clutter in my flat. I never scanned in the photos of the bullies, except when “Ginger” was on them, but just threw them away without digitalizing them. Don’t know if I’d regret it one day since even the bad stuff is part of our lives, but I have no room for those bullies on my computer. No more “beds” available.

 

Depression & Support pexels-photo-551594

 

I have not been bullied as a kid, except the typical teasing we all go through. But I cannot remember ever having been bullied as a kid in school. But I never would have imagined that I would be bullied as an adult.

What was my weakness? The thought that our lives are final on this earth? The inconvenience of my grief? That I didn’t “function” at times as expected? That I didn’t kiss anyone’s association or agenda? That I looked strong, but in reality was completely broken while on autopilot? That I spoiled someone’s perception of strength? That I reminded them of their own mortality and weakness?

In hindsight, please, someone tell me?

All I know is that I have been bullied! No more formal grievances needed. If the catalyst, the main bully is in leadership above you, you have no chance unless you have the strength to see it through. I’m sorry my brother’s death got in their way. He won’t do that again!

 

Sometimes people are bullied not because they are uncool in the perception of a mob, but because they may come across too strong. Anything that does not fit into the “norm” of the (insecure) majority might just be the perfect target. I don’t know. People in a group, in a mob do things that they would never do when alone. But unfortunately 1 single person, who is in the position of power or leadership, can influence a group who wants to please their leader/boss, and pull the carpet from under someone else’s feet.

It takes only 1 person, 1 leader to influence their sub-ordinance to either pull that carpet or provide a safe place for an individual or minority. Everything stands and falls with leadership. If a leader won’t allow bullying to happen, it won’t! If a leader closes their eyes, or worse, is the main catalyst of bullying, then God help us.

I understood this in my late teens/early 20s already, that’s why I went straight to the leader to make clear that she is responsible to set the tone of the group. But I was too scared and got backup by the teacher, the higher “leader” of the group. If telling on others is what it takes, then that’s what it takes.

It is horrendously easy to be within a group siding against one person, than to stand up within that group, reaching out against the decision of the majority and their leader for the protection and support of that one person. If we realize it or not, we constantly “select our own society”, depending on how strong we feel towards moral issues, health, justice, principles. We constantly make our choices and will choose until our last day. I have chosen wrong and right many times myself in different situations, but if I make up my mind that one person or a minority needs to be protected, especially while going through tragedy, than I hope my mind is made up regardless of the consequences. And after a while, if I manage to make it through in one piece, I sleep well at nights.

 

this question might really be asking how to avoid being made corporately responsible for those who are in the group they themself represent.

It is beyond me that a powerful group of professionals still try to protect each other without realizing how “small” I am and how simple I am reached without trickery. If we “manage” by fear, that’s all we do: fear!

All I hoped for was just for someone to not be afraid of me, for someone to just have a coffee with me asking how my day was and complain about the weather or whatever. The way my former boss “Cat” did briefly before leaving too soon. I am nobody, just broken, scared, loud, angry, nothing more to be afraid of, and nothing less to be stepped upon. I would have wished for some protection. But better late than never.

 

Now, I like to leave each day on a positive note. Sometimes I am overwhelmed with depression, other times I’m exhausted from the day, another time just chilled and content. I don’t dare to aim for happiness, I’m not there yet. But I don’t want to end a day on a negative note. And yet I still do it so often.

A dear friend recently said to me, “Forgiveness is a powerful thing”, something I did not want to hear, but know she is right. To “for – give”, to give away an experience, a painful event, letting go, is liberating. Even if or because it takes time and pain; falling, getting up, falling again, getting up again… as if I haven’t got enough pain to work through already. But bitterness won’t be the thing I will fall asleep with. And the only shimmering puddle I will wake up to is the dew of a new day, with new chances to look out for those who need a new society to lend them a hand to heal.

 

One thing I often did early on after my brother died, was to walk for hours through London, especially through the busy tourist areas I would usually avoid. There I sought and saw happy faces, little kids eating ice cream and being jolly, and when they cried it was because they didn’t get their ice cream right then and there. Very valid tears for a child; I envied the reason for their tears. And after five minutes the only thing that was crying was the melting ice cream dripping down on their chin, and life was sweet again.

There were glimpses of life in the midst of loss and blackness. I sought the smiles of kids, or the naïve curiosity of tourists, or the clumsy effort of new lovers… All I did was starring at life as it kept moving on and passing by me. There was life in the midst of trauma. At least I was an observer of it, like watching a movie passively, just “existing” without living the scenes I watched, looking for meaning, never mind a happy end. There’s none.

The Trafalgar and the Leicester Square areas and the Southbank have been my home away from home in the early weeks and months of making sense of my brother’s passing. I miss him. And I keep looking for him in my walks.

 

Life is good I want to enjoy it when it comes around.

The smile of a child; the glance of a lover; a little dog licking your face not caring if you’re happy or sad, just caring that you’re there; the courage of your boss; the neighbour’s lending hand; the shoulder of a friend …

May 2016

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

1. Quote of the Day #62 – Pret A Noxious

 

I decided to do two “quotes of the day” today as they are both from New York within days of each other.

 

 

dirty-water5

 

Full review as Quote of the Day:

 

Go back to the UK, Pret
I have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience, HR was mostly a joke, ‘leaders’ displayed zero initiative in mentorship of their teams, roles were unclear and the company had tunnel vision on decision making based on the opinion of one or two people who paid little attention to local market data.

 

 

2018-11-01 Go back to UK

30. Oct. 2018 NY

 

 

 

©2018 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

 

 

My Brother

 

His name is Thomas, he isn’t with us anymore, but his name is still Thomas, that will never change.

 

When I started this website and blog I started it as poetrasblok.com, which still runs under this name as well as now also under LateNightGirl.org

Initially I only wrote about my brother as only poetrasblok with poems and videos I made for him and posted on this site. But after my ordeal with Pret A Manger, having also lost my father in March 2018 as well, I started to add the latenightgirl URL to write about my traumatic experience in Pret and show another side behind the PR[et] facade that almost ended my life.

Even while I dislike having my brother’s memory share one website with my Pret ordeal, I will eventually turn this site back to re-upload some of the poems and videos, and solely write about my brother as well as life in general. As this site has become quite large I periodically hide post entries that don’t seem important at a certain time, so that readers won’t be cluttered with too many blog entries to sieve through, and are lead to posts faster that I find important to share.

I currently don’t have the finances to start a second website for solely my Pret experience, and don’t have the strength to work on two website simultaneously at the moment. But in time I will separate the two sites, as my brother deserves his own space and website in his memory, and not share space with this toxic, greedy and dishonest company that is Pret A Manger.

At times my writings seem angry or bitter to the reader, that may be, but I am not apologizing for it. I almost lost my life in Pret after having worked with integrity, care and skill for almost 10 years. And all that happened to me was that my brother died, and I then became an inconvenience to Pret. My writing helps me overcome this trauma, and at the same time expose this company for what they really are.

 

Why I became a “late night girl”

 

In memory of my brother.

 

 

animated-candle-gif-29

 

Looking for a song for siblings loss. Tom Rosenthal’s for now is the best general grief song I can find.

»It’s OK«  Tom Rosenthal

 

14 TK crop

Thomas K. *25.02.1969 – 09.12.2014

 

 

 

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

 

 

Doing the PR[et] Thing Naturally

 

My 10 years in Pret A Manger which has always been stressful, trying to figure out why it felt so toxic and negative in this company, and this long road in hardship at work has taught me to not give Pret the benefit of the doubt anymore, as I did too many times. The last three years have been extremely traumatic after I lost my brother and on top of this being bullied in Pret, which I explain extensively on this blog and which will turn into a chronological book, as the story is very complex. But it was important for me to put the story out in creative writing as best as it comes out, and to do it publicly as I was in these last years balancing on the edge of life. Even if life ends prematurely due to illness, accident, while my suicidal thoughts will be left behind, I want the public to know what happened to me in Pret, and not take my ordeal to the grave, apart from what my friends know and witnessed through my distress. I also collected numerous staff reviews on the bullying culture in Pret and listed them onto one page for easy access to each review.

When people learn of my experience, the question comes up if I went to court against Pret. I explain that I did and then withdrew for these reasons in this blog entry.

The other question that comes up is why on earth I stayed so long in this environment that almost killed me. I scratch on this in several blog posts but will write an extra blog entry on this in more detail. Watch this space.

Many people who read my story don’t know what to do with it, let alone what to say. Understandably. My writings sound angry at times, and they are, but I am not the “monster” that people may view me from afar with my loud and public outcry. I am actually a very peaceful person who loves and cares deeply about people, even if this doesn’t look like it. This probably was one reason why I struggled so long in Pret and approached them internally, even in ill emailing out of trauma and a drunken stupor later on. But my integrity and my honest, even if weird approach was to my disadvantage. And yet integrity and honesty is what I am proud of, it didn’t make me rich, but it makes me sleep at nights.

I don’t have a nice front to show you, I don’t plaster my life with a nice facade while rotten inside. I show you ‘my’ back first (this website picture is not me of course). For 10 years I was forced to smile in Pret, even during traumatic bereavement. There was no mercy from my line managers. The Mystery Shopper, who is sent weekly to each store with the assignment to let the shops know if the Team Member smiled, made eye-contact, made some small-talk even during extreme busy times, is the main contributor to the “friendly” hell that I and all shop staff went and go through. Of course I would have loved to wear a badge one can apply for to use the public transport in London. A badge like pregnant women or people with a disability wear that says, “Baby on board” or “Please offer me a seat”, as the pregnancy or disability is not always or immediately visible to assist the person who may be in pain or uncomfortable in general.

 

 

BabyBoard    tfl-please-offer-me-a-seat-badge-and-card

 

 

In my trauma and bereavement I wish I could have worn a badge that said, “Please offer me a smile for a change” or “Abnormal load on board” or “In grief, please be kind” or “Please help me I want to die” …

I collected a list of Staff Complaints from external Employment Review sites as well as YouTube, Twitter and other websites. I did an extra category on the forced happiness and another on the fake smiles that Team Members are tasked to perform. And customers are so impressed with the service, not knowing what is the driving “force” behind the happiness con. The amount of times I and team members were summoned into the office or kitchen, away from the customers, and then told off when we didn’t smile.

I had a good telling off in the office after the Mystery Shopper (I call them Misery Shopper) commented that I should stay home when sick as I couldn’t smile because I was coughing. Mystery Shoppers either don’t know or don’t care that weekly paid staff are not paid sick-leave the first 2 or 3 days (depending which age) when sick, no matter if they have a sick note from the GP. Sure, there are what Pret calls “well-being days” depending how long you worked in Pret and other times at the discretion of the GM, but for things like having a cold or illnesses that take 2 or 3 days to recover, you have to make a choice if you want to stay in bed to recover and lose income, or drag yourself to work and then be told off for not smiling because you coughed!

Excerpt of the Mystery Shopper’s comment after I served the MS and coughed:

 

2014-12-01 MS cough

Quote in larger print: “Team members should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful to smile that day.”

 

It was also impossible to “feel cheerful” when my boss was constantly telling me off for the smallest issues and then ordered me to go out to the shop floor and smile. It was even more impossible to “feel cheerful” when I just buried my brother and there was no mercy from my superiors nor from HR. And the line manager who warned me verbally in the office after the above comment on my coughing, countless times being told off, never once asked “how are you, are you ok?” And I did it, I smiled again and again and again and again and again and again…, and received many compliments from customers as well as Mystery Shoppers, while neither of them knew what turmoil and trauma was raging inside me. No customer would have guessed that I left work after my shift and walked towards a bridge, wrestling with life.

 

I even received a thank you card with a £20 note inside from a customer pair whom I served in a shop where I helped out for a week. This card I received WHILE in the middle of the darkest time, it was about 8 or 9 months after the news of my brother’s death AND the middle of being bullied by my superiors. I didn’t let it show and have to say as well that these two customers, who sat in that shop every day working on their laptops as they were graphic designers, were extremely pleasant. They made my job very very easy and cheered me up the best I was able to relax during trauma. They were a fantastic distraction and kind people. In my ten years in Pret, these two people come to mind immediately when I think of a nice customer experience. This exchange was brief but very organic.

We chatted every day as they sat in the shop for hours using the Wifi for their work. And they spent quite some money everyday, buying food and coffee, work some hours, buying some sweets and another coffee, work more hours, buying another drink etc. Every day they spent a good amount, not like some students on a budged who would buy the cheapest item just to use the free Wifi for hours. On my last day for that week I told them that it was my last day and where my usual shop is so that they won’t be surprised why I wasn’t there anymore as we had lots of conversations and laughs in-between.

They never knew my loss and the added turmoil I went through in Pret. As sad as it is, but this card was my life-line for a while. I put it on my desk at home to remind me that my service wasn’t as bad as my superiors tried to make me believe. I knew how good I was at my job and with my teams, with all my mistakes, flaws and shortcomings as well. But when you go through loss AND bullying on top of it, you lose the floor underneath your feet and all, absolutely all self-esteem and self-confidence disappears. So, as sad as it is, but this simple card heaved me out of a black hole many a times, and I wish I had a way to let the customer know what a small gesture like this did to me, I didn’t care for the money, but his words were life to me as I became increasingly suicidal! When they learned that it was my last day, he briefly left the shop, returned and gave me this card. Later in the office when reading this after closing time, I broke down and sobbed:

 

PK Customer Card Aug 2015 AldgateEast_smudged

 

It is an extremely rare occasion for customers to go out of their way to acknowledge staff like this. I’ve seen customers giving gifts to my colleagues as well throughout the years, but it is extremely rare and mostly happens around Christmas time.

 

And with the Mystery Shoppers, I kept these MS comments because of that same area manager who targeted me during the darkest time, saying that I didn’t engage my teams, and yet countless MS comments as well as regular customers said otherwise:

 

2012-10-12 MS 1

 

Another year, different MS:

2012-10-12 MS 2

 

These two and much more MS reports were my protection as my name was on them, and even if my name wasn’t mentioned, I was on the shift the days of these and other comments as the responsible Team Leader running the shifts. Again, it is sad that I had to keep those for my protection against bullying superiors who tried to look for the smallest issue to get rid of (for them) inconvenient staff.

Of course there is some true smiling going on as well, especially within the teams who often work very well together, trying to protect each other from the line managers who tend to kiss upward and kick downward. But the job in Pret involves having to smile no matter what, or as one of my GMs (General Manager) once told us off in the kitchen saying that, “Your smile is part of your uniform” while he never smiled when serving customers.

 

Pret Uniform2

The Pret A Mask Staff Uniform Cupboard

 

This is the reality behind the smiles of team members where even during bereavement, depression, illness and a personality that may not be naturally cheerful, you have to smile. You either develop superhuman capabilities or mental illness. And I’m sure you’ll figure which one of the two is more likely. Anyone would know that no-one can smile and be happy for 8 hours straight, let alone in a high stress, fast-paced, brutal work environment; LET ALONE during bereavement and mental strain! But the public loves to buy this facade, because it is so easy to be lulled in. So easy.

 

And just when I finished the majority text of this draft today, I see this Tweet from a customer who is appalled at the poor service and lack of smile, even naming the Team Member, and Pret of course in a generic cut & paste response will pass this on to the GM in that shop. And Adil S. will find himself in the office today or tomorrow depending on when he is in the shop. The GM or even AM will most likely not ask Adil how he is doing, if he has any problems or issues, if everything okay? Adil might have just buried a loved-one and his boss is even aware of this, or certainly he might have just been in the middle or just finished an extremely busy coffee morning, or he might have just come out of the office where his line manager had a go at him. And there certainly is no guarantee that he will find any mercy or empathy from his boss after this Tweet below where he is named publicly!

The customer does not give a second’s thought on why Adil was rushing and not smiling and not giving the customer a “warm feeling” and “naturally smiling” to ALL customers. And why should he, he paid a lot of money for cheap coffee. The customer will most likely also respond to my comment angrily, as my pointing out that Adil, or any staff member at that, might be going through hell. It may burst his bubble and that it may be too much to give a warm feeling to a staff member who cannot share what may be going on in his life.

Many customers do recognize how intensely busy it is during a Pret morning coffee rush. It is called a coffee “rush” for a reason. On an average busy morning, especially when the GM cut staff, I myself alone served approximately 25 – 30 people in a 15 minute period which was visible in the system for later scrutiny by managers. This means on an average I served between 80 – 100 customers within an hour during extreme busyness.

If any reader here is a regular customer in Pret and thinks I am exaggerating, do an experiment, go to any Pret, especially the really busy ones and go when you know the busiest time is in the morning or lunch time, as this varies a little bit from shop to shop. Sit close to the till area where you can easily observe the Team Members. Take a stop watch, pick the fastest Team Member and time them within a 15 minute period. It will be hard to concentrate only on one Team Member, but give it a go. Count how many customers (transactions) this TM serves in that time. And I specifically mean the busy morning coffee rush and / or the busy lunch time rush, not the more quieter afternoons and evenings or the quieter time after the morning and before the lunch rush.

One can do the math throughout the day including the busy lunch “rush”. But from the log on the system, I often did around 500 – 600 transactions (1 transaction with the minimum of 1 customer, but often serving more than 1 person per transaction, serving a family or friends, but the number showed as per transaction, not per customer) in a 6, 8 or 10+ hour shift. Every day!

PLUS all the customers that you spoke to that weren’t logged as transactions via the till system, people who approached you by the fridges with a question. PLUS customers who called in on the phone with a query. PLUS customers who knew you were staff even when you were on your break and with your Pret uniform covered up, customers still approached you with a question during your break……. and dare you decline to help them during your break, being worn out, exhausted after busy breakfast and lunch rushes!! How quickly do customers tweet to Pret about any and every peep that bothers them. It’s safe to say that I myself alone was dealing with around 1000+ people EACH DAY plus my team and bosses…………..

And you are required to smile for EACH and EVERY customer. The Mystery Shopper will make sure you do, while also making sure you keep eye contact AND have a little conversation! In all this you are expected to be natural, not robotic.

Forget the “aim” to “connect”, if you don’t smile you get into trouble. One comment here from the MS on a colleague who was a very hard working Team Leader herself in her service, but I have had similar comments on my service like this as well. And no matter how hard you worked or how good your service was before and after you happened to serve the MS, reading those comments discouraged you further, not to mention your boss telling you off later:

 

Mystery Shopper poor comments

Quote: “I was not greeted at the till or given a smile. The only conversation was what was necessary for the transaction. To be welcoming, the team member could have greeted me and smiled and be engage[d] and positive, the team member could have given me a friendly remark or made small talk.”

 

I know that this team leader also had 500-600 transactions each day on top of her leadership responsibilities as we were always looking at our till reports if we were too slow or even too fast. Total nightmare and the most ungrateful, unrewarding and dehumanizing job. Autopilot happens and it turns into mental illness.

 

Yes, customers pay a lot of money, they deserve the minimum of a decent service, as in fact every paying customer, as well as the homeless person does who asks for a free Tea which happens all the time. Every person deserves respect and the best service possible. But again, the bullying environment in Pret, cutting staff to maximize profit, overworking and stressing staff to breaking point … no one wants to know about this. It’s all about “me, myself and I”. No thought of my fellow man and woman. Let’s just name, shame and blame them publicly, right?

I know of one suicide of a staff member, I almost ended my life as well, as my regular readers know my story by now. Others have repeatedly reviewed on the stress, depression, anxiety etc. working in Pret, and I cannot help thinking of how many more may have ended their lives or became suicidal, even after they left Pret or got fired and broke.

So, I keep my fingers crossed for Adil, and hope the feedback he receives will be constructive, not pulling him down further as GMs don’t like the “shame” of feedback like this from HQ via a public Tweet. I certainly know how it is to get pulled down in the office by my bosses because of a Tweet, or customers writing in because their day got ruined for whatever reason…

 

Today’s Tweet from a customer to Pret:

 

2018-10-24 Re No Smile

 

2018-10-24 Re No Smile2

Link to Tweet

 

And who is the best in this smile and friendliness? Of course Clive Schlee, CEO of Pret. What Ronald McDonald is to lure kids to McDonald’s, Schlee is to Pret. His job is to present (and Pret-end) this happiness and friendliness, and portray to the public that Pret is a lovely place that provides “good jobs for good people”. And he paints this facade extremely well.

But he doesn’t stop there, he goes the “extra mile” and takes the poorest of the poor, the most vulnerable and broken ones, homeless people (mainly young people) off the street, offers them jobs, flies them out to Austria where he has property, hikes with them and then making nice photos to show what a great company Pret is, and how well he and Pret cares for staff.

 

Some free PR on the house:

 

2018-10-20 Careful 2 Integrate Homeless1

 

 

How easy it is, as a millionaire business man to take the most vulnerable people, shower them with good deeds and an overdose of luxury, and then post this on his blog and on Twitter. And the public goes ‘Aaaawww isn’t that lovely’.

In the meantime staff across the board in Pret shops and kitchens are bullied, overworked, underpaid, have to work overtime without pay. And when they complain they are being threatened with their job security; disciplinaries are handed out like napkins, hardworking and loyal staff being unfairly dismissed and put on the streets, fear management is thriving, staff becoming suicidal etc. etc. Selected quotes from the long list of staff complaints, as well as my traumatic experience that I survived.

That is why Schlee writes on his blog of the idea for the Rising Stars (well sounding slogans) to run a shop by themselves, as solely former homeless from the manager down to the kitchen and shop staff and that Pret is “careful to integrate” them into shops. I write about why Pret is careful to integrate them in this blog entry more extensively.

But in a nutshell, for people who were homeless, vulnerable, have mental challenges and traumas to overcome, for them to work in the mainstream shops could catapult them right back on the streets as the work environment in shops and kitchens is brutal. So, when these Rising Stars run shops entirely with solely former homeless people on staff, they would be treated not as harsh as mainstream shops with high targets and unrealistic expectations. These Rising Stars would get an easier ride.

Thus, the well oiled PR[et] machine puts on its famous smile and portrays to the public what a lovely company they are. And yet, reality looks very different as I share my traumatic survival of Pret and all the staff reviews I collected unto one page. I keep referencing back and forth with links so that the reader doesn’t need to take just my word for it and because many people are new readers. This is so appalling because instead of making it easier across the company, treating ALL people with respect and kindness, and in this way still be really successful, the Rising Stars are treated softer, while the mainstream shops continue to suffer, and who knows how many ended up on the streets after they broke.

The CEO is very aware of how it is in shops, as he also visits shops regularly. One approach also is that shops are named, shamed and blamed when things go wrong like poor Health & Safety results. Of course shops are also named when they do extremely well as an incentive to make shops jealous to compete and raise the profit. But the atmosphere is hellish and I was able to take it for a long time while I had a “normal” life, not taking this home too much. But when my life got turned upside down when my brother died, this became a roller coaster that I don’t know how I survived this.

 

Only some of the many collected “reviews” on Pret’s work conditions:

 

This person keeps appearing on several YouTube comments regarding Pret (like I do on Twitter). One comment from YouTube scrolling down in the comments:

 

2018-07-24 RPQ now Branzinotito comment on James Hoffmann video

 

 

 

Ex-GM:

 

2012-07-23 Ex GM

 

 

 

 

Cons: “Depression. Anxiety. Dread to go to work”

 

2018-10-02 Modern Day Slavery

 

 

A very blunt but true review:

 

2018-07-12 Quote Pret #17

 

… Compiled with more reviews along those lines collected on the usual page I created.

 

The way Pret and the CEO dealt with two customer deaths, a third nearly fatal, ignored numerous complaints and warnings regarding allergen and the lack of labelling, that only once the deaths became public and people started to boycott Pret, some even saying they will never shop there again, only then does Pret start slowly to trial labelling each product. And yet, each item has been labeled with full allergen guide for the homeless each night since years. The main characteristic in Pret is to make shop staff and customers responsible to figure out what is in the products. The homeless and  / or people in need cannot check after closing time nor do many have access to the Internet to check for allergen information online. So, staff and customers while in the shops are made responsible to search for ingredient and allergen information. A typical Pret “behaviour” to blame downwards should things go wrong.

 

2018-10-20 Pret charity labels2

 

 

I am all for taking homeless people off the streets, please do. Please help people back into jobs and get accommodation. But please, while you are doing this, also include homeless people who are in their 40s and 50s and not just in their 20s where your investment may pay off longer! There is too much discrimination going on, and even while older people are not as easily molded and brainwashed anymore, as they have a zero-tolerance on bullshit with their life experience, your reputation would get a better shine in the long-run. And yes, take them to Austria, Stonehenge, Hawaii or to the freaking moon if you can, but to take the most vulnerable for PR while regular shop staff are suffering, is the greatest hypocrisy and self-serving thing! If I was a former homeless person, I would be ticked off being used for PR[et] like this.

The catering and hospitality industry is already stressful as it is, but the unnecessary stress is what makes this so terrible and the PR facade so ugly, once the reality behind this facade comes to light.

 

Former IT-Analyst’s December 2017 review of HQ and Top Leadership:

 

2018-07-06 Head Office PR

 

 

My story at least I will tell again and again because it took 10 years of my life to come to a point to not give Pret, and indeed any company with double-standards, the benefit of the doubt anymore. I have to say though that I never experienced this turmoil in any company until I came to Pret. Maybe this is why it took me so long and such a traumatic journey to finally conclude that Pret was not worth my while.

 

I want to end on a positive note this time. I was at a gig yesterday of one of my favourite artists whose music has gotten me through a lot of dark times. I used her song “The Greatest” on a ‘video’ I did for my brother shortly after I learned that he died, and which I posted at the bottom of this page for him. My website here, which started and also still goes under poetrasblok.com, used to be all about my brother with a lot of poems I wrote and videos I made in my trauma, until the LateNightGirl.org thing took over. I will eventually turn it back into my sole tribute page for my brother and re-upload all the poems and videos that I posted before, as well as now also for my father who died in March this year.

But I had a little chat with this artist two days ago at a signing she did at Rough Trade East, London. I am not a fan of getting an autograph as this doesn’t mean anything to me. I don’t ask for autographs, even though I met some artists that I love. Artists scribbling their name for a stranger on something doesn’t mean anything to me. But a small conversation, as little as 2 minutes means the world to me.

But as this was specifically a signing, it would have been a little bit odd not to take some of her albums for signing. Exchanging words was more important from human to human than any autograph could have been written into stone. Yesterday in the Roundhouse the thing she said at the end resonates so much with me. It wraps up my wasted years in Pret and my aim to not waste my short life on brutal and self-serving people or companies:

 

“Take care of yourself and those who love you. We spent sometimes our entire life taking care of those who don’t really even give the tiniest little shit about us. Make sure you take care of yourself and those who love you.”

Cat Power

 

Thanks, Chan! I will!

Chin up!

 

Roundhouse, London 23. Oct. 2018

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Questions to Pret A Manger

 

Since Twitter is limited in the amount of words that can be used and on Facebook Pret tends to delete my comments, I’d just like to expand my questions here and just link to it.

I used to get told off and “corrected” from line managers in front of colleagues, one GM in particular would repeatedly do this, to which I kept asking to please give me feedback in person not in front of my team. This particular GM would say that he “feed-backs” me in front of the team for their benefit, so that they learn from my mistakes. Apart from this being complete nonsense, incapable management and plain wrong, I understood his bullying mentality and insecurity.

And I am sure Pret is not keen on answering my questions, certainly not directly, I’d like to take this “example” be it poor as it is, and do the same thing. For the sake of the public, so they learn from your mistakes, I’d like to ask you publicly again a few questions.

After I was bullied during bereavement in all its forms, shouted at, excluded from leader’s meetings as well as a leaders Christmas dinner (when my dad just woke from his coma and I returned to work and was put on late shifts to cover for them to have their dinner), information withheld that I needed in order to do my job, held low in jobs where I could not grow and thrive, hours cut to zero during Christmas time even though I was on a 35 hour contract needing money to visit my dad again, hours not paid that I had to chase, the patronizing approach from Clive Schlee, CEO who labelled me his “late night girl”, the lies and dodgy grievance hearings, after all this bullying under the guidance of HR and the Head of HR & Recruitment, after all this mistreatment you tasked one of your Development Managers to sanction me supposedly because of my emailing, for which your CEO labelled me his “late night girl” two months before you dismissed me.

Your Development Manager, who also is a Hypnotherapist, NLP Practitioner (as several of your leaders are) and in 2017 studied to become a Psychotherapist, was put on my case because she had a brother who died in his flat and was not discovered after days later, just like my brother died and was in his flat for days before his corpse was found.

She was put into contact with me, not so we could support each other in our common grief, but so that I would be able to receive the disciplinary as I would be more receptive since we have the same loss. This which I already put forward to your Director of HR, I called “perversion” for lack of a better word. I had to learn later that this was gaslight in its most primitive form.

Your Development Manger, who is governed under this therapy body, then entered into personal communication with me right from the next day onward which was secret, even though you all knew about it of course. This confused me further. Not only did she enter into unallowed contact, but she solely communicated with me via text messages and email, for which she sanctioned me in the first place!

Fasting forward a few months, I of course got dismissed (with my dad in intensive care just out of a coma) while she is safe in her job as she served HR well. She even at times sounded like the Head of HR, saying things only the Head of HR knew and vice versa.

Now my question is, as I am not sure anymore what to believe because there were so many lies from you from the top down, did she really have a brother who died very similar to how my brother died and the delay in her learning about his passing, like in my case as well?

If she did have a brother and all she told me about him and the situation, why did you step on her dignity by using her against me, instead of for me and her being able to have open, not in secret, support in our grief. Her brother (supposedly) died 2 months before my brother died, in his flat, alone, for days undiscovered… like a twin story. And yet your core value of “doing the right thing naturally” … NATURALLY … I still have to let that word melt on my tongue… is such a disgrace and arrogance I have rarely come across.

If she did not have a brother and made up this story to really fuel the gaslight, than she is a bad person.

But if she did have a brother and everything she told me was like it was, than she is even worse than a bad person, because she should and could have declined the task of sanctioning me to protect her as well as my dignity.

I certainly would have declined and offered instead to be available for support and open contact with respect and integrity.

What this also particularly bad is how manipulative she was. Right from the start of our secret contact she wanted to meet me to interview me for an assignment she was writing for university as she was studying to be a Psychotherapist. She was writing an essay on anger and wanted my input as I was very angry with everything surrounding my brother’s death and being bullied on top of it.

I declined being interviewed as I didn’t know her, no matter how similar our losses were, but I also didn’t want to feel like a guinea pig for someone’s projects and from the get go I was confused about her role. A friend even warned me that Pret may be using her to “spy” on me to see how best to fire me. But I was so blinded from grief and all that happened at work that I fell for this trap that sounded too good to be true that someone with such an identical loss could be even in the same company.

She later declined showing me her essay as I was interested what her take on anger was. Her reasons for not showing it to me was supposedly because she wanted to protect the volunteers who participated in the interviews. And yet, an essay or book is usually written with changed names and even if the first names were real, I wouldn’t know anyone anyway. So, from all the lies and manipulations I reckon she used my story anyway against my permission.

My aim since May 2015, when I approached HR informally to make suggestions on how to support bereaved staff not only put a target on my back. I would enter further and further into troubled waters from superiors in the years to come, but Pret’s non-existent bereavement support program involves using one bereaved employee against another in the most disgraceful way! Perhaps they bribed the Development Manager either with immunity if any future disciplinary against her would come up, or she got that promotion she had an eye on for some time, as she worked in Pret’s HQ since over 15 years. She certainly got the personal protection from the Head of HR who would manipulate and tweak my situation on several occasions, leaving me like a lamb up for slaughter under incapable management. Only she knows why she not only allowed HR to use her, and even went further to take advantage of my story in her university studies.

 

And that is what makes Pret, Pret:

 

 

PretDoingRightThingHaHa

 

… and HR takes this to even more lofty heights:

 

 

Right Thing Naturally

 

PR, slogans, lies, dishonesty, tricks and traps, disrespect of dignity, lack of integrity behind a facade…

So, those are my questions regarding the Development Manager, did she really have a brother whose story in death was so similar to my brother’s, and if so why did you step on her and my dignity as well as her allowing this.

As you know you got away with it from reaching court as I cannot deal with this mentally without a lawyer and having buried my dad in March. I finally completely broke down. But I can write and ask and expose and share…

 

The other question that keeps burning in my heart which I already addressed you while working in Pret, was the incident one of your People Business Partners told me in an appeals hearing where I raised a grievance against another PBP, which of course was a waste of time, but at least I gave it my best. The PBP in the hearing told me about an assistant manager who was bereaved and mistreated on top of this at work and raised grievances, just like I was. He had the audacity to not only compare me with her, but judging her as well as me to be bitter, because we raised grievances.

I later emailed him as I was speechless in the hearing when he told me this, and wrote that she is not bitter, but in a lot of pain as I could relate to that. I deeply regret not having tried to get in contact with her to support her. But you know, Pret, I was so traumatized, not ready to give any help or assistance to anyone, I was so lost myself, whereas you have all the money, resource and manpower including your Development Manager who is a therapist… I had no strength nor mental capacity to help.

And my question again that I raised before, is this AM the same AM who a few months later ended her life in suicide?

 

 

2018-09-16 Re Emily to Pret

 

 

2018-09-30 My Tweet on death suicide

 

 

Dear Pret, you take former homeless staff hiking, at times your CEO is taking them to his home in Austria and this serves your PR very well as one of your former IT Analyst’s reviewed your Head Office. And yet you put people on the streets through unfair dismissals. I certainly also could have ended up on the streets and was on my way downhill. You drive hardworking staff to suicidal thoughts maybe even successfully, you bully them during bereavement and then try to get rid of them with all kinds of tricks and traps under the umbrella of “doing the right thing… naturally”.

My public outcry, no matter how creative I write to try to heal, my ordeal with your company remains traumatic and it will never go away, no matter what you try next. And having a former team leader colleague of mine whom I used to highly respect and work well together, for him to call and then text me a few weeks ago, after not having heard from him for three years doesn’t work. He lied during an investigation in favour of a line manager who bullied me. He never expected that I’d read his lies later on after I applied for my file. I immediately told him to not contact me again. Your trick-box should have been exhausted by now.

I know you are collecting and waiting for me to do the “right” wrong thing for you to take action and certainly keep my public outcry should this reach court, and I wholeheartedly tell you that I neither care nor am afraid of you. Your systemic disregard for decent and hardworking people with integrity, your lack of compassion for people who give their sweat, blood and tears so that you can count your millions, your PR that gotten more cracks in its facade after your appalling dealings with two deaths becoming public… your carelessness will not be hidden forever, no matter how many hikes you take and use former homeless people for PR and step on even their dignity.

These questions remain, and the truth will always come to light… how many more have died, be it customers from allergen reactions or staff by suicide, some even after having left Pret so that no connections can be made. And how many more keep suffering, slide into depression and suicidal thoughts, as the true staff reviews reveal on the same lines of mistreatment again and again?

The truth will always come out, no matter how long it takes.

Kind regards,

Clive Schlee’s Late Night Girl

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Quote of the Day #61 – Pret A Slave’s Company

 

Another “slave” review now from 18. Oct. 2018 and added to the list of complaints regarding Modern-day Slavery treatment in Pret.

 

SlaveBrick

 

Quote of the Day (highlight by me):

If someone can’t finish job on time has to stay longer, for free. Common practise is to give someone job to do, just a couple of minutes before end of shift and after telling that “you couldn’t finish on time, because you are to slow”

Oh yes, this is absolutely a common practice. The amount of times I was given a job 15 minutes before my shift ended, a job that would take at least 30 – 45 minutes and longer. I changed this “habit” then, and left on the dot when my shift ended and also told my teams or individuals when they were given jobs by the line manager minutes before their shift ended, that I will pay them via the system, as I was authorized to do as part of my team leader responsibilities, for the extra time. When the manager objected, which happened many times, then I advised my TMs that they should leave on the dot. I let my team go home precisely when their shift ended.

This did not make me friends with my line- and OPs managers, but these kind of people are not my desired friends!

 

2018-10-18 Slave Company

Former TM review from 18. Oct. 2018

Pret workers should do what colleagues did in the U.S. taking Pret to court:

Pret settles overtime wage claim (NY)

 

 


 

Long but not exhaustive list of Pret Staff reviews and complaints.

 


 

 

NOTE:

If you are a current Pret Employee, especially in the shop and / or kitchen, I advise you to not waste your time trying to change work conditions, nor “fight” this internally. Before I worked in Pret I never had any problems with a company or bosses. Of course I had the usual stresses any job brings, especially the food industry, and a boss here and there would get on our nerves from time to time, but nothing like the hell and trauma I survived in Pret! Nothing came even close!

That’s why I made the mistake to give Pret the benefit of the doubt one too many times, as this was a first, and trying to figure out why this was happening to me. In my darkest time during bereavement, when I was so traumatized I couldn’t see left from right and just went on autopilot, I was even bullied on top of this! From my experience with this company, Pret A Manger, and especially their toxic HR department, I can only urge you to join a Union! Keep on writing reviews on Employment Review and other websites, but safe yourself unnecessary pain and time, and join a Union.

In fact any employee should be a member of a Union. Period.

For Pret workers and food workers in general, I can highly recommend the Bakers Food and Allied Workers’ Union. The BFAWU was instrumental in the first ever McDonald’s workers’ strikes (McStrike) in the UK that already took place in the USA, but in the UK they are a vital force in organizing workers who suffer financially, physically and mentally.

But understand, that when you join a Union and Pret knows about it, that they will find anything against you to get rid of you. Andrej who founded the Pret A Manger Staff Union (PAMSU) was fired under the “pret”ense of allegedly having made homophobic remarks 10 months prior to getting dismissed.

Andrej confronting Pret on the real reason of dismissal.

 

 

Pret A Manger Staff Union on Twitter

BFAWU on Twitter

 

So, join a Union but understand that once Pret knows that you joined any Union, your days in Pret are numbered. But you won’t be alone. I am recommending the BFAWU because they are very active and supportive of all workers.

President of the BFAWU, Ian Hodson’s much needed words for employees and employers alike:

 

 

 

Worldwide food workers’ strikes on 04.10.2018

 

John McDonnell’s message to exploitative employers:

“We are coming for you!”

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #60 – Pret A Modern-day Slavery

 

UPDATE:

I posted this Quote of the Day which I have been doing on and off since around May 2018, but today’s “quote” I posted a few hours before I learned today’s news of a second death from a Pret A Manger product. Even though I am not surprised at Pret’s negligence and slow reaction until this became public, I am utterly shaken at these news. Devastated and shocked!

 


 

 

 

pressure-62283_960_720

 

 

They expect you to follow six key points of production and have passion in making items. When you follow this they then moan that you are to slow and need to hurry up as everyone in a Pret kitchen says choppy choppy which is the worst thing because it only makes you less motivated.

 

My comment: Yes, this is very true, and the reason for this is that leaders in the shop, but especially in the kitchen under harsh management are pushing people to their limits to then be promoted themselves. A typical “kissing upwards, and kicking downwards” bullying behaviour in large companies. In Pret this is rampant as can be seen in the Staff Complaints via the link on the bottom, but Pret is next to nothing when it comes to PR and the public is lulled in to believe Pret is kind to their staff. Well …

 

 

2018-10-02 Modern day slavery depression

Former TM 2nd Oct. 2018

 

I also want to highlight the “Cons” in this review, quote:

“Cons

Depression. Anxiety. Dread to go to work

 

I can absolutely underline this statement of the mentally unhealthy environment in Pret.

 

Featured in the selected “Quotes of the Day“.

Comprehensive, but not exhaustive Pret Staff Complaints.

Why I collected these after having survived Pret.

 

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

The Question if I filed a Court Claim against Pret A Manger

 

judge-1587300__340

 

 

The more people learn about my story with Pret the more the question comes up if I went to court against Pret.

Yes I did. But I withdrew.

If you are a new reader to my ordeal with Pret A Manger, you will be confused and overwhelmed as my story is very complex and long. Those who have been following since the beginning when I started to publish on my blog in May 2018 have a good picture on what I went through.

This will eventually turn into a chronological book of events.

But to briefly answer the repeated and valid question if I sued Pret or if not, then why not, which I was just asked today again on Facebook, I decided to write this in a blog and just link to it.

When I was dismissed after being bullied, manipulated, gaslighted, held low, lied to by Pret’s toxic HR department, and continuously patronized by Pret’s CEO, Clive Schlee, who is not willing to label products for allergen information but was willing to label me his “late night girl” after the ordeal I went through… when I was dismissed three days after Christmas 2017 with my dad in intensive care just woken out of a coma, I filed a Tribunal claim as soon as I was able to in February 2018 as you have 3 months minus 1 day to file a claim.

In the meantime I was flying back and forth again between London and Germany to be with my dad (who was in hospital since 10.11.2017) as best I could on his bed side and then later in rehab. In the middle of all this I started to prepare for the Tribunal claim which would have happened in September 2018 with the first preliminary hearing in April 2018.

But I had no legal aid as I cannot afford lawyer fees. I scrapped all legal information together as best as I could, going from Citizen Advise Bureau to other free legal advisors to online researching back and forth, while also flying back and forth between London and my father’s bed side.

 

For people in the USA to understand, the legal system in the UK or in Europe in general is very different to the USA. Since 2015 on and off I contacted various law firms including pro-Bono, no-win no-fee firms, I even had a lawyer for a while who advised me for free. But I had to find out later again that he only wanted to make a quick buck by settling with Pret and get his 30%+ fee from the settlement. He didn’t really advise me properly anyway and even gave me some false advise at times which I later found out when I continued to do my “homework” researching online. I rejected four settlement offers from Pret, three while still working in Pret, and the fourth one via negotiating with the ACAS conciliator while withdrawing the Tribunal claim I raised and then closed. I dropped the “charitable” lawyer as soon as I found he was just looking for fast money himself.

In the USA lawyers would line up like vultures wanting to sue Pret on my behalf as the compensation can be ridiculously huge. In the UK the compensation would have maybe be maximum £10.000, maybe even more and mostly around £8000.

One former assistant manager who became homeless after being unfairly dismissed from Pret has gotten under £10K.

 

Pret A Marley shot the Sheriff

Link

But 33% for the lawyer is peanuts for them to go all the way through with days and days of preliminary and then the main hearings. The free lawyer I had for a while also kept saying to me that it takes months before the hearings take place. In the UK they don’t bother for this “little” amount, while the Millions that can be won in the USA has lawyers drooling for cases like mine.

My father then died in March this year, and again I found myself crumbled under the weight of what life has thrown at me since I learned of my brother’s death in January 2015 (but he died in December 2014) and all I went through in Pret. Autopilot kicked in again, but I couldn’t cope anymore. Enough is enough. I want to die, but I want to live. I need a break.

 

1971-07-14 WK PK2 crop

WK 1939 – 2018

 

I withdrew my claim against Pret as my father died in the middle of preparing for the court case with scraps of legal advise I stumbled through, and my mental health taking another nose dive beyond basement level. But I did my homework and asked the Tribunal for the right to file a second claim later should I decide to file again. And I was granted this request.

If I will raise a second claim or if the time limit will be over, I don’t want to talk about.

But this is the reason why I withdrew my case, as it is so complex which involved the heart of Pret, the CEO, HQ, Head of HR, a Development Manager who was used to gaslight me etc. etc. etc. Unwillingly and unprecedented I poked into the heart of Pret, and for me to go all the way through to court without a lawyer going all the way with me would be suicide, as I cannot handle even small stress mentally at this time.

So, lucky for Pret I withdrew, but lucky for me I didn’t sign my rights away for peanuts. And even if Pret had offered me a huge amount, I don’t prostitute my values nor sign my rights away for life. So, I published now.

 

What happened to Natasha Ednan-Laperouse and her family has utterly devastated and shaken me. I wrote it before I have learned of her death, that having worked in Pret is my biggest regret in life. And now having learned of her tragedy, I am deeply ashamed to have ever given my time, effort and skill to this company, and having tried to improve work conditions from within while extremely traumatized myself. A company’s facade that does not care for people’s lives and health will get more and more cracks in time, with a glimpse behind the scenes of their carelessness.

 

Ednan-Laperouse

 

My heart and prayers go out to Natasha’s family and friends; her brother Alex, her mum and dad Tanya and Nadim Ednan-Laperouse.

 

I hope in time more people will come forward, especially on the issue of suicide in Pret as well as work conditions, bullying and customer injuries. On work conditions this former employee was the first to go public, I am the second and in time I hope more will follow. And I hope Natasha’s family pursue Pret in court as they have the finances for legal aid and the public behind them now with many warnings Pret ignored.

Thank you for reading and please open your eyes to Pret and take a closer look behind the facade, as indeed take a closer look at ANY company or organization that looks too good to be true in this profit driven society today.

If you don’t take anything away from my publications, ask yourself if anyone can really smile and be “happy” for 8+ hours DAILY in an intensely high stressed work environment out of true “happiness” or if there is anything else behind this!

 

And my question to Pret A Manger remains: If an assistant manager died by suicide in 2017, I almost did as well after my turmoil at work, and now Natasha’s death in 2016 is revealed, HOW MANY MORE people died and/or suffered hospitalization, depression, mental health issues, physical and mental injuries in relation to Pret.

 

2018-09-16 Re Emily to Pret

Link to Tweet

 

The only way I cope is to write, and to write creatively of my ordeal. I said it to Pret while I still worked there that it is a mistake to mistreat someone who suffered loss and is a writer, as that person has nothing to lose anymore. And as Madeleine Peyroux wrote so poignantly in her song “Don’t Pick A Fight With A Poet”, Pret in their arrogance and feeling invincible, #toobigtofail, again did not heed yet another warning.

 

Some blog entries that give a good glance behind the shiny PR(et) facade:

Selected “Quotes of the Day” from substantial, but not exhaustive list of Pret Staff Complaints.

How I became a late night girl as “labelled” by Pret’s CEO Clive Schlee.

Pret A Mask

An Open Letter to the Director HR.

And finally, I take the sentence back at the end of this “video” that Pret has a good heart. I take that back. The good heart in Pret is the hard-working teams I had the privilege to look after. But I leave this “video” as a reminder and a sore in Pret’s sight of my passion, care and love for people, having tried to improve work conditions while myself being traumatized and mistreated by the top leadership of Pret, leaders in HR and HQ!

 

 


 

As my blog has grown into a maze of writings, I created a “Mind Map”, an overview to the most important blog entries for the reader not to get cluttered with posts. To understand the main issues that I have survived, please visit My Ordeal with Pret A Manger overview, click on the arrow next to each heading that you choose which will lead directly to posts back onto this blog. Thank you for reading.

 

©2018 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

Jonathan Perkins – Pret’s Director of Risk-Taking & Complacency

 

UPDATE:

When I wrote the first sentence that Natasha isn’t the only fatality in Pret, I did not know that a second customer, Celia Marsh had died in December 2017. I did ask Pret on 30.09.2018 how many more there are and included it here on the 30th, but with the other fatality I meant a suicide of staff I keep confronting Pret about.

 


 

Blog Entry:

 

Natasha’s death is not the only fatality in Pret.

Pret’s Director of Risk & Compliance, or more appropriately, Risk-Taking & Complacency, having known of 9 complaints regarding sesame in products, especially the Artisan Baguette BEFORE Natasha died from it.

…walking ahead, strolling on the pavement in this VIDEO casually with his hands in his pockets as if nothing ever happened. Maybe the lady to the right behind him “ventriloquized” for him to take his hands out of his pockets for the cameras, as he briefly looked to his right, and then repositioning himself moving out of view of the camera. Nothing to worry about, because Clive Schlee does what he does best, sweet-talking Pret out of every mess! This one as well?! Certainly very impressive performance two years after Natasha’s death!

I find it also interesting that the CEO’s senior staff and lawyers stood far off on the other side of the street instead of close behind him, covering his back while he faces the public via the press. If Clive Schlee decided or was advised to face the press alone, while Mr. Perkins and legal advisors coward behind him out of view of the camera, with him later also walking alone through the mine field of the press, only he knows. But it shows what I experienced in Pret for 10 years, there is no “one for all and all for one” principle in Pret, the “family” illusion that Clive Schlee loves to portrait has always annoyed me, as the reality is Pret being a brutal and dishonest profit driven company, or a very dysfunctional family at best, breaking down as the mask is falling and the public starts to see the true face.

 

Jonathan Perkins gave a very poor response in the inquest which not only has many people perplex but angry:

Quote from this news report: “I accept that a number of individuals have had a negative experience, even a tragic experience, but thousands of customers and allergy sufferers shop with us safely.”

He might as well have said: ‘…a number of individuals have had a negative experience, even a tragic experience, but thousands of customers and allergy sufferers balance on the rope of potential allergic reactions without falling off‘.

Let’s just blame the law and the shops, shall we, and disgracefully Natasha herself? If you as the reader is blaming Natasha and her family, please go away from my website, buy yourself a coffee in Pret and stay lulled in from the PR(et) facade! Just click my website away, I don’t want your audience! I am not writing for you!

 

Perkins completely disregards a person’s death AND 9 previous complaints (with 1 also almost fatal) to thousands of customers who mingle their way through the dangers of allergic reactions due to lack of labeling! The lack of labeling is still happening TODAY (29.09.2018) as a friend just wrote to me having visited Pret on the weekend checking the labels.

Perkins further says after being asked what he has learned from Natasha’s death: “The father in me would want to change everything. I would give anything for this not to have happened. We try to do our best for our customers, but humans are fallible. Despite our best efforts and intentions we will get things wrong.”

 

 

Right Thing Naturally

 

 

This response not only angers many people including me, but it shows the core of Pret’s repeated negligence, and in my opinion plain arrogance in how they deal with many issues, not even putting on the brakes regarding life and death issues. For one, he had to admit due to Pret’s complaint logs, that he knew of the 9 previous complaints before Natasha died, but NOTHING was done! The father in him would want to change everything?? He missed a minimum of 9 opportunities to change EVERYTHING! And to excuse a death and negligence with just being human and fallible is outrageous and sickening, especially since Pret expects perfection from their shop staff and penalize employees easily for the smallest mistakes, mainly blaming downwards!! I survived being penalized and bullied even during traumatic bereavement.

Jonathan Perkins walking with his hands in his pockets, not taking responsibility, not resigning but hiding behind Clive Schlee from the camera’s view speaks volumes of Pret’s core values of “doing the right thing naturally”.

“It’s what makes Pret, Pret”!

 

 

PretDoingRightThingHaHa

 

Heartbroken for Natasha and her family!

 

The self-assured and patronizing response from Clive Schlee, CEO to an open letter in 2015 will also shed enough light behind the shiny PR(et) facade that gets more and more cracks by the public exposure of the fact that people, customers as well as staff, get hurt physically and mentally:

 

2018-09-28 Another OPEN LETTER_2

 

 

2018-09-28 Another OPEN LETTER_2

Link to Tweet

 

 

For him as the CEO to personally reply was supposed to impress Alicia? Well, it didn’t!

Last sentence in his response, quote: “Is there anything else that you would specifically like [u]s to do?”

Yes, RESIGN Clive Schlee!!

 

 

2018-07-06 Head Office PR

Former IT Analyst’s employment review

 

 

Maybe Pret can learn from London’s Royal Festival Hall café. I used to chuckle when I ordered a coffee before a concert when I saw this sign of a “Honey NUT Tart” visibly loaded with nuts and the price tag saying: “Contains Nuts”! I thought it funny and made this photo, but now I don’t laugh anymore! Apologies to all allergy sufferers! The RAH’s diligence makes sense now! And this photo I made as far back as 2013 or 2014.

 

2014-07-21 Contains Nuts RFH

 

 

Heartbroken for Natasha’s family, who like all people who have lost loved ones due to neglect in unnecessary and avoidable deaths, say that they hope Natasha’s death will lead to change and save lives.

I join that hope, but I also hope that the top leadership of Pret resign or get dismissed and prosecuted, mainly because of the high and unattainable standards they expect of their staff, while themselves hiding behind a facade and their millions and hurting people. I myself have given Pret the benefit of the doubt one too many times while I was bullied, gaslighted, manipulated and ultimately dismissed during bereavement with my dad in intensive care, just out of a coma.

Pret does NOT care for people nor the health of customers and staff alike until caught publicly. The time has to come that the top leadership are called out to take responsibility away from the sweet-talking slogans they are so effectively known for.

To quote only part of one staff review (Clicking on “Show More” to see full review):
“I want to be as loud as possible here – PRET DOESN’T CARE!” I just feel very strongly that the general public view of this company is very far off from the truth, and I believe in using my voice.

That makes two voices already… And since news of Natasha’s death broke, more positive reviews seem to appear in support of Schlee and Pret. It doesn’t matter how many rally around the CEO and the company, a person died, others were hospitalized and suffered scary reactions to products.

How many more have died that we don’t know about if Natasha’s death that happened in 2016 just comes to light now? How many died of food allergies or staff by suicide that is under the carpet?

 

2018-09-30 My Tweet on death suicide

 

 

Nothing further to say, hey!

That’s not for today… I’ve made my statement”

When is the day, Clive Schlee, when, with you being “deeply” sorry for Natasha’s death two YEARS after she died because this is public now? When is the day?

 

 

Dear Clive Schlee,

could you please stop the PR(et) machine, put on the brakes and truly live up to your slogans to do “meaningful” change? Could you please bring real change for customers’ lives as well as for staff?

Your demands and slogans towards staff to “go the extra mile”, “strive for perfection”, and the most ridiculous of all, Pret “doing the right thing naturally” will always come back to haunt you. I know neither staff nor yourself can live up to micro-managing and fear managing slogans you have had in place for too long. Changing those would be a good start.

You calling me your “late light girl” two months before I was dismissed while my dad just came out of his coma in intensive care, knowing how I suffered during bereavement under your and HR’s leadership, or the lack thereof (!), almost losing my life as well, staff suffering… and you still do business as usual!

You are no “undercover boss” who is oblivious on what’s going on in your company, you are present in Pret like no other CEO. You are very very aware of what is happening inside and outside of Pret. There is no excuse of the suffering of PEOPLE, of customers and staff alike.

Unless you truly change the slogans, the labeling and other health & safety issues, including mental health & safety not just “on paper”, starting by having enough staff on the shop floor instead of cutting labour to increase your millions, as well as having real and more than adequate training in place… until you truly live what you preach this will keep happening and the crack in your PR(et) facade will widen.

Please step out of the shoes of the likes of McDonald’s, Amazon & Co.

Pret is still small and intimate enough to make a real change that wouldn’t be just “meaningful” but life-saving as well as enhancing physical and mental health!

Please heed. Please change direction, sir, or resign and make way for a CEO who would truly care for all people’s lives (customer and staff alike), for their physical and mental health.

Sincerely,

Your Late Night Girl!

 

P.S. And dear Pret, could you please NOT task anyone to contact me, as a former team leader colleague of mine whom I used to highly respect, until I learned of his lies, called and then texted me two days ago, whereas in over three years I haven’t heard from him and him having lied in an investigation hearing that I raised because I was bullied by our then line manager. I immediately asked him to not contact me again and go back to Pret to which he replied that he contacted me “by mistake”. Of course, he did! Please, you should know by now, especially after gaslighting me via this person, that I won’t fall for your toxic and corrupt HR department’s tricks anymore. Thank you!

 

Selected Quotes of Pret Staff Complaints.

Comprehensive, but not exhaustive list of Staff Complaints.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Before they mute my response to Pret’s CEO regarding Death…

 

Not good enough, Pret!! Not good enough!

Some of my tweets have been muted lately since the news broke of the girl who died (in 2016 already) from a Pret baguette due to allergy.

Before my response is deleted or muted again, here it is again.

Pret has absolutely NO excuse for this!

What I wrote in the tweet regarding “going the extra mile”, “striving for perfection”, “doing the right thing naturally”….

These are slogans, suggestions, requests and demands Pret has in place for staff. These always bothered me because Pret is not living up to their own demands.

Shortly after my brother’s death and mistreatment in the middle of grief, my suggestions since May 2015 to Pret’s HR department regarding staff treatment, especially of the bereaved have not only been ignored, but I have been bullied on top of it. Only when I involved Clive Schlee, CEO (who later labeled me his “late night girl”) did some support start, but a lot of it was to cover Pret’s own back. A lot was “Pret-entious”!

The bullying which became more subtle later on in the middle of my already traumatic bereavement have made me mentally ill with my emailing, which I extensively explain in other blog entries and how my ordeal started.

I still may be too naïve to have hopes that Pret TRULY can change direction if they put their priorities right. But I firmly believe Pret’s toxic and corrupt HR department needs a serious re-vamping in new leadership, as well as a new CEO who doesn’t just sweet-talk their way out of a disaster or tragedy when Pret gets caught “doing the wrong thing naturally”!

My response to Pret’s CEO as it may be deleted or muted like it was done with some of the other tweets:

 

2018-09-28 MY Response 2 Clive BBC2

 

Link to Tweet

 

Dear Clive Schlee and Pret,

I still have hopes that you change direction regarding work conditions, true customer care, quality of training staff to assist customers… away from your well oiled PR(et) machine and truly live up to your slogans. Not just for customers, but also  for staff, as we all are human beings, sir, not staff as work-machines and robots or customers as piggy banks for your millions.

For the sake of many who suffered to the point of even becoming suicidal, as well as for the public, that is becoming aware of the negligence in Pret which is not an isolated incidence.

Selected Quotes from staff complaints.

Sincerely,

Your Late Night Girl

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret Quotes of the Month – September 2018

 

Depression pexels-photo-246804

 

 

Key words in the quotes:

“GET REALISTIC and stop punishing your hard working teams.

Calm down and take a step back – proper communication is key, over-reacting doesn’t help anyone nor does assigning blame before even fixing a problem.

The manager is so rude. They treat their employees as slaves. It would be good if they educate their staff to treat workers (fair, well, good, better?), they are aggressive and badly educated.

… not worth if you have a manager who shouts at you every five minutes.

Managers are very bossy and unprofessional, a bit of exploiting. Be honest and kind.

Attitude of the manager towards the employees. No understanding to empathy.” …

 

Yep, no understanding to empathy. I survived being bullied during bereavement which was already immensely traumatic how I lost my brother. I was then manipulated, gaslighted, exploited and taken advantage of in my work and aim to better work conditions. To top it, I was then fired while my dad just came out of his coma in intensive care, still hooked on the breathing machine and tubes. I was dismissed two onths after Clive Schlee, CEO labeled me his “late night girl” (late night emails to Pret, friends, counselors out of trauma often drunk) further stepping on my dignity.

I wrote it somewhere else already that Pret with their shiny facade and well oiled PR(et) machine can meet me in the middle of their sugar coated look. Pret can do the PR and I do the ET. They do Public Relations and I Establish Truth with the quotes of the Review websites, YouTube etc. and my own traumatic experience.

 

 

2018-09-01 Do not apply

 

 

 

2018-09-05 Calm down

 

 

2018-09-10 Aggressive

 

2018-09-10 Aggressive2

 

 

2018-09-14 Exploit

 

 

2018-09-21 Managers Attitude

 

 

Collected Staff Complaints from various Employment Review sites, YouTube, Twitter etc.

 

Selected Quotes from the Staff Complaints list.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Open Letter to the “Misery” Shopper

 

Dear Mystery Shopper,

I hope you forgive me for calling you the “Misery” Shopper. That is how I often experienced you: merciless, unrealistic, arrogant and plainly non-caring. You gave us often very good comments, recognizing my hard working teams and with it also my hard work with my teams. Thank you for that. But many times I suffered deeply under your unfair comments, especially while going through bereavement with equally merciless bosses who only cared about their bonuses and reputation.

I can forgive you as you didn’t know what I and colleagues were going through, but my bosses knew and had no consideration nor care. The Mystery Shopper results count for the biggest chunk of management and OPs Manager’s bonuses, so this was the greatest pressure as well as torture, and the rewards were just too little for us teams. One manager said to me once when I was new in his shop that he closes his eyes to anything but the Mystery Shopper. In other words, he was happy for any mistakes or shortcomings, be it in the finances, health & safety etc. but was not willing to accept poor MS results. I just came from a branch where I was bullied for tiny things, and I responded to him that he should not close his eyes to anything! Of course that did not make me favourable towards bosses like him, but I wasn’t concerned! I had the loss of my brother on my mind.

And yet, even if Pret would have canceled the Mystery Shopper scheme, I would have worked exactly the same, as I love quality and giving customers the best service they deserve, not just because they pay money, but because I love people. Full stop!

 

 

Face off man-845847__340

 

 

You can only be a Mystery Shopper if you have never worked in retail or the food industry, so you would not empathize with the staff, but judge as a “proper” customer not understanding the pressures of the business. You are being instructed to be fair but firm, whereas I often looked at it hoping you would be firm but fair. You often choose to be firm. I have had outstanding comments throughout the years, including twice being commented on as having the best team yous have ever experienced. That was very kind for you to write, it didn’t help with my bosses, though, as it was never good enough, what we as the teams achieved. But that aside, it is about you in this open letter.

 

2012-10-12 MS 1

2012-10-12 MS 2

I and my teams received many comments like this throughout the years, but they have not helped me against the harshness of my line managers. It was never good enough. Towards the end of my employment in Pret I would even submit 4 pages of ideas on how to improve the Mystery Shopper and passed it on to my OPs manager. I had another 4 pages of ideas, but never submitted those as that OPs manager promised me as the Team Leader extra incentives if the Mystery Shopper results would improve (as if we needed improvement with almost always perfect scores!), but she never lived up to her promise. I delivered, but as usual left empty handed with broken promises. Another typical Pret “behaviour”, suck everything out of your staff and leave them stranded.

As with any other job, every Mystery Shopper is different, there are those who really take it serious at the same time have an eye on fairness. Others of you don’t really care too much, you come in and out so fast to just finish that job and within minutes you decide for the team to not get the bonus for whatever wasn’t right for you. Never mind them working and toiling since 5am or earlier with an angry manager giving them a good telling off later, because their bonus got even a bigger dip down.

Your job is to judge, no matter how long or short your visit. I hope you forgive me when I re-name you as the Misery Shopper as many times when the scores weren’t so good, even when we still had the bonus, the manager would give us a harsh telling off, because the managers and OPs rely on the scores to increase their bonus and competition in the areas. The Misery Shopper contributes most to their bonus and the ranking, that is why the teams get the most pressure from it.

It was particularly hard when I served you and your feedback was that I didn’t smile or that team members should not work while sick because I coughed during service. I am sure you are under the impression that the teams get paid when they are sick at home. But they aren’t paid sick-leave for the first 2 -3 days depending on age regardless if they have a sick note. Thus forcing them to go to work, cough, receive negative ratings for it and the manager gives them a hard time.

It’s a complete 100% lose-lose situation. If you stay at home because you are sick, you won’t get paid after your “well-being days” are used at the sole discretion of your manager. Also, your manager doesn’t like you being off sick, especially if you are a leader, like I was. They doubt your illness, I had that even while depressed and with a panic attack on sick leave, my manager didn’t believe me, but that’s another blog entry in itself.

If you do go to work because you need to pay your bills, the danger of serving you and receiving a bad report, and with it a telling off from your boss in the office, nothing is ever in your favour, no matter what you do.

 

2014-12-01 MS cough

Quote: “Team members should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful to smile that day.”

I didn’t feel cheerful to smile as well after the telling off from my line manager afterwards. You got told off in the office because you didn’t smile, and while the boss is telling you off (who by the way does not smile themselves, just as a side-note!) and then the non-smiling boss orders you to smile! You go out extremely humiliated, discouraged, with low motivation, and yet forced to smile if you don’t want to find yourself penalized or losing your job.

Another example of a Team Leader who complained on Twitter about being sick:

 

2018-09-13-59-staff-tweet-e1536844434384.jpg

 

 

In detail:

 

2018-09-13 #59 Staff Tweet2

Link to tweet plus, I responded to Pret’s saying sorry, but my tweet has been deleted or is hidden somehow. But it is still on my Twitter as well as a screenshot in one of the “Quotes of the Day“. Pret of course keeps any of my tweets they may use later against me. That’s fine with me.

 

 

But I can more than relate to this Team Leader’s “review”. You are made to feel guilty when you call sick, because when you are off sick as a leader, the manager has to pull up their sleeves and work instead of just sitting in the office!

So, dear Misery Shopper, what exactly would be a cheerful occasion to smile? And you probably think that this is an exception and that surely if a team member goes through bereavement there would be empathy and understanding. Wrong again. Having to smile NON-STOP especially for 8 – 10 or more hours a day, in an intensely, excruciating and brutal work environment, and on top of that just having buried a loved one…

 

This is nothing short of developing either superhuman abilities or mental illness!

 

 

Pret Uniform2

 

I wrote it to the real Pret customers already, that I wished sometimes I would have been able to wear a badge like a pregnant woman does with the “Baby on Board” badge, or a disabled person with a “Please offer me a seat” badge. I would have needed a “Please bear with my grief” badge, as my manager was merciless when I didn’t smile, even during bereavement. When I did smile and this feedback was given in your report, my manager never acknowledged it either. Never a word of, “I know you are going through a terrible time with the loss of your brother, and you still come to work and even smiled, well done, I don’t know how you do it, but you are doing good, if you need anything, a little break to take a breath, just let me know.” … Nothing of the like. Just a telling off and you go home later wanting to end your life.

I would do this with my team members once I was aware of problems in their lives. I’d encourage them, offer them some extra break or if they need to disappear for a few minutes when I saw them in tears. But for some reason I did not receive this common human kindness from my line managers, except from only one I worked only for a few weeks when she then went on maternity leave.

I wonder, dear Mystery Shopper, if you would also be so harsh with a team member if you knew they had a loss in their life preventing them from smiling. Would you be as merciless as the managers?

I survived the bullying and harshness, I became ill and at times suicidal when I couldn’t take this brutal treatment anymore. And I know of others who became depressed, ill, suicidal. But I survived and live to tell my story, and I tell it so bluntly because the thought that I may be dead now, jumping of a bridge because of the turmoil I went through, my body still freezes when I think of the close call I’ve had!

 

Bullying can kill

 

You will continue to do your job trying to be fair but firm, I would just want to ask you to rather be firm but fair, or better even, kind and fair. The people in HQ who come up with these rules and penalties don’t care about the stress on the shop floor and in the kitchens. They know very well how difficult and cold it is, but it is not of their concern.

Your job is to feed back if the team smiled amongst other things you check on, no matter what hell they are going through. I hope you won’t be judged so hard when you go through tragedies.

Thank you for reading.

Kind regards,

Ex-Employee of Pret, or as I call us “Ex-Prets” 🙂 ( <<< now that’s a real smile!)

Late Night Girl2

 

A compiled list of staff complaints from various review sites, YouTube and Twitter. Selected reviews as Quotes of the Day.

 

©2018 LateNightGirl.org

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

A Question on Suicide in Pret & a £1000 Announcement

 

I am aware that this is a “handful”, but bear with the below and please look deeper to know what really is going on behind some announcements.

 

I write so “blunt” because I almost lost my life.

 

Pret is recruiting, and £1000 is the carrot. Pret minus Bridgepoint + the German JAB Holding Company based in Luxembourg = Pret has arrived in tax haven!

Pret’s leadership became aware of my blog and website here on the 28th into the 29th May 2018. The CEO of Pret tweeted the below at night on the 29. May, probably as a reaction to my blog? As I don’t believe in coincidence anymore and as Pret is mainly reacting to issues when confronted.

I almost lost my life working in Pret, having been bullied during bereavement and with all the tricks, traps and gaslighting the toxic HR department dealt me with. I wasted my sweat, blood and tears for close to 10 years in this company, making the mistake to try and improve work conditions while being completely traumatised in grief and mistreatment. Having worked in Pret is my biggest regret in life.

 

An assistant manager died by suicide in 2017 after I was told by HR of an AM who was also bereaved and mistreated at work like I was. I almost ended my life as well. And Natasha having died in 2016, but we only learn about this two years later… HOW MANY MORE ARE THERE?!

 

——————————————————

UPDATE

07. Oct. 2018: Pret a Manger investigates second death linked to sandwich

——————————————————

 

Pret’s slogan of “Doing the right thing naturally” is just another of the many slogans to crank up the PR(et) machine. But in reality, this is what Pret does “naturally” behind the shiny facade: Pret Staff Complaints collected from various Employment Review websites, YouTube and Twitter, as well as my own traumatic experience.

 

 

 

The CEO working the PR(et) machine after my blog was revealed to him:

 

 

12K vs 20K

 

It used to take 10 years of service in Pret to receive £1000. If Pret is giving all their staff £1000 it means they are desperate to recruit or desperate to counter my public outcry regarding staff treatment.

The CEO pockets £30 million, and then giving £1000 (from the sale, not his £30 mil!) to each employee as Brexit is at the door and many, especially Eastern European workers return to their home countries or move on to other opportunities. Several of my ex-colleagues already told me of their plans to return home. Usually Pret gives cheap cakes to their shops when another financial milestone was reached, over-sugared cakes that end up half-eaten and stale in the shop fridges. But this generosity means Brexit is advancing fast and my publication is a sore in their sight. New recruits are needed and the facade needs another polishing shine.
Also, to announce the £1000 ahead of the deal being finalized, as usually rewards are given after a deal or a milestone has been reached not before, is nothing short of interesting.

 

On 12th September 2018 and beyond the shops are still waiting for this announcement from three months prior to become reality:

 

 

2018-09-16 my response to £1000 29May announcement

 

 

A month before that someone already inquired about it:

 

 

2018-09-16 my response to £1000 29May announcement2

 

 

UPDATES:

 

2018-09-30 1000

 

 

2018-09-30 1000 JAB

 

 

Well, I’m delighted to have been part in Pret’s CEO making this premature announcement on 29th May when he became aware of my public outcry regarding my ordeal and staff treatment in general. The JAB deal will go through and the money will flow, but the work conditions will get worse as there is now much much more money in the purchase involved. How many more people, customers and staff alike will pay the price for this greed @ Clive Schlee, how many more that we don’t even know about?

 

When the bullying started, or rather continued during grief adding to my trauma, I became ill. There were no appraisals where I could learn where I was strong or where I can improve, never a reward, no feedback, absolutely nothing. Only targeting, bullying and manipulation were standard. One later GM’s tactic was to hold me low while I was going through the worst time, being vulnerable, having had the floor underneath my feet ripped away. This kind of “leadership” is common in Pret. This GM, who didn’t want “the area to feel sorry for him anymore” because I was thrust into his shop in the middle of trauma, grievance hearings and under shock, was one of the worst management experiences I worked with because it was very subtle bullying hard to put ones finger on until it was too late.

I became ill and wrote countless emails which I explain in detail here. One of my last line managers just laughed about it with the leadership team, the CEO labeled me his “late night girl” to the Director of HR, the Head of HR tried 4 times to pay me out (peanuts) if I resign, and the peak came when the gaslight really took on full swing as described below…
There is no protection against the discrimination of the bereaved and mentally ill in Pret A Manger.

 

 

2018-09-16 Re Emily to Pret

Link to Tweet

 

 

Wasting 10 years of my life in a company that is only profit and target driven with extreme good PR in place and a smiling, approachable CEO who is fully aware of what’s going on in his company as he visits the shop floor regularly, Pret-ending everything is jolly good while lulling in the public and staff. Grievance hearing after grievance hearing that I raised in my traumatic state were conducted in tricky ways, not impartial.

For three years I approached HR and managers with suggestions and ideas on how to improve support for bereaved staff. I had a target on my back from the moment I approached HR informally to bring suggestions in May 2015. I was naive, fooled and in the darkest time of my life. Unbeknown to me at the time, it was the beginning of the end for me. It is no wonder that hardly anyone approaches HR in this systemic and toxic work environment in society today.

 

Pret has become like the majority of multinational corporations mistreating their workforce, especially in the fast-food industry. One former Assistant Manager “pleads” with Pret to return to the basics, a General Manager pleads to “Please get the bullies out and revive Pret to its former glory” and poignantly says of Pret being “a great company in risk of ruin”. But I think these concerns and pleas may be too late as once a company licks blood of the Millions and Billions that are made, it’s like an addiction that is hard to beat. And now with the JAB takeover, it’s a point of no return.

Being bullied during bereavement and all the mistreatment from superiors towards workers, Pret is moving more and more towards the jungle and swamp of Amazon that is notorious for their brutal bullying tactics. The only difference is that Pret is excellent in PR and still relatively small in this corporate world of greed, lulling the public and staff in with sweet-talk. And in-between they throw in a £1000 carrot for each employee to polish up their facade.

Word PR.Isolated on white background.3d rendered illustration.

The most disgraceful thing they have done was to “introduce” me to a development manager who supposedly had a similar loss with her brother, but our introduction was not to support me (or her), it was for her to give me a disciplinary for all my emailing (electronic communication) and then entering into secret solely electronic communication (text and email), confusing and frustrating me further that my ill emailing behaviour intensified again. This was gaslighting in a nutshell.

I was then dismissed just 5 months short of my 10 years service where I also would have received £1000, the development manager of course is safe in her job as she served them well. Pret went all the way in “doing the right thing naturally” again by firing me three days after Christmas 2017 while my father was in intensive care just out of a coma! Again, the toxic HR department “doing the right thing naturally” two months after Clive Schlee labeled me his “late night girl”, patronizing me in his typical self-assured arrogance.

 

On 02. Oct. 2018 staff are still waiting for the bonus. And my Tweets have since been deleted by Twitter, also called “shadow banned”.

 

1000 announcement still waiting 2018-10-02b

Link

 

 

Right Thing Naturally

 

 

When you read that all staff now receive £1000, whereas before it would take 10 years to receive £1K it shows how desperate Pret is to gain and retain staff. I was never after money and have declined 4 offers of settlement, not only because of the peanuts they offered. Not even a million pounds would have done it, because I don’t prostitute my values or sign away my rights for money, no matter the amount.

 

@Pret, too many people suffer, become depressed, even suicidal that someone needs to stand up and tell their story! Does Pret, does Clive Schlee really believe that a £1000 and all the sweet-talk will hold up this facade in the long-run? Staff will take the money, but the truth cannot be bought, held under and sugar-coated forever.

 

I was ONE, you were and are many, you have all the resources, sophistication (bottom page), manpower, money and whatever you can come up with. You still refuse to acknowledge how out of proportion this was and is. No amount of money could have fixed this.

To be entrenched in this system that you probably don’t even realize how wrong so much of how you, as a GROUP of influential professionals have acted towards ONE single person, and indeed everyone on the “front-lines” of the business, who are the ones making you all this wealth. Sure, you seem desperate to recruit now being suddenly so generous to all staff. Don’t turn too socialistic now, though, it doesn’t come across as genuine!

Do you know the hope I felt when I met a person of similar loss, as my grief became so complicated, and still is? And then to just find out after a while that this was yet another trick!? Again? Gaslighting at its best. If Pret truly takes inventory of their conscience, they would have to face that this absolutely crossed the line! They stepped one too many times on my dignity. And that one nailed it!

I survived to speak about it openly and I will never be silent, no matter what you come up with out of your trick-box from a corrupt and discriminating HR department.

It would be good to heed this reviewer’s advice to management from June 2018: Fire the HR staff because a £1000 quick fix won’t do it, the reviews from Pret staff on Employment Review websites and other online platforms will continue on these lines and crack the PR(et) machine until Pret truly lives up to its slogans and words. The annual staff questionnaire Pret holds won’t help as they are tweaked at times by shop management. The truth will always come to light sooner or later.

And maybe, just maybe instead of firing all the hardworking people who work with integrity and commitment in the high stress environment, the top leadership with its top HR leaders may need to get a dose of their own medicine, and get fired for a change to really turn this company into what they claim it to be.

 

“The world has enough for everyone’s need, but not enough for everyone’s greed.”

― Mahatma Gandhi

 

 

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Song of the Day #1 – “Don’t Pick a Fight

 

With A Poet”

— Madeleine Peyroux

 

bird-feather-2505307_960_720

 

I re-wrote the lyrics
— Late Night Girl

When you’re working in a chain,
where your bosses give you pain,
make you want to start a big fight,
’cause they talk as if they’re so right.
There is one thing to remember,
in case you haven’t heard:
You can sack another staff member,
but you cannot smite a word.

 

So, don’t pick a fight with a poet.
Don’t hide behind your PR.
Whether it’s wrong or it’s right,
there’s a lesson in life,
and to learn it, you need to listen up,
cause staff’s had enough of this crap.
When you treated me so poor,
I almost died but I came through,
and you want to prove me all wrong,
you think you are so strong.
You can try to make them listen.

You used to be my boss,
but the survivor is the one
who recovers from their loss.
So, don’t pick a fight with a griever.
Don’t corrupt the hearings for our gain.
Whether it is wrong or it’s right,
there’ll be a lesson tonight,
and to learn it keep turning the page,
’cause a poet knows, that ink will never age.
Over here on the screen with a Customer’s grin
making rhyme out of broken lives
cryin’ the hymn.
And memories from good times,
clicking away free coffees and treats,
congregating the world
with a keyboard and tweets.
Don’t pick a fight with a traumatized person.
Don’t raise your voice against them.
Once they have nothing to lose,
there’s only truth to choose,
and to accept it, you’ll have to return,
to the basics of kindness to win … again.

 

 

Doing the Late Night Girl Thing Naturally!

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #59 – Pret A Anger

 

2018-09-13 #59 Staff Tweet2

 

 

2018-09-13 #59 Staff Tweet3

 

2nd July 2018 Leader Tweet NOTE: This tweet is visible but not the initial Tweet from Pret’s CEO, except when I am logged in to my Twitter as many of my tweets are “shadow banned” (Please google shadow banning – secret censorship).

 

Quote of the day:

 

“!!!! … !!!!! … !!!!!!!! … !!!”

 

— and —

 

“…go work with fever 40 degree because nobody can cover me as leader made me undervalued I was very depressed !!!!the management give to me a lot pressure complaints about because I was calling sick I asked help but nobody help me out to change shop… I have infection of my livers because expired dates food is not been checked properly dates nobody following standards… I’m surrendered because I chose health and my mental well-being…”

 

Translating this very common problem in Pret:

She is overworked, not appreciated, over pressured and can’t even take off sick because there is no leader to cover her. Management is either swamped themselves or don’t care as both situations I have experienced time and time again and many others complain about in what I compiled onto one page from different Employment Review websites and YouTube.

There is no time to do one of the most important things, which is to check for any items that went out of date. I have experienced this countless times, I did the date checks, then my boss came to work and started having a go at me for why I haven’t done anther job… If you do the other job, the boss has a go at you for why you didn’t do the date check! So, after a long time of bullshit like this, I prioritized with what the most important health and safety issue is and this was my argument when I was rebuked again.I said this many times, even while working in Pret when my colleagues were frustrated about the harsh leadership, I likened what Pret is doing with the metaphor of binding the feet of the employees and then demand for them to run! No matter which direction you stumbled, it was always wrong!

There is no proper training, no proper leadership, standards are low and this Team Leader is trying her utmost best to keep up standards and try to work as best under the circumstances. She finally decided to “surrender” (give up, quit) by tweeting this, maybe leaving Pret, maybe she was placed in a better shop so she won’t openly complain anymore.

One hint of this trend throughout the company is in this staff review, of cutting staff to maximize profits, but then the health and safety of staff and customers are compromised. Quote, “Either stop cutting hours or stop giving teams a ridiculous amount of tasks to complete.”

My experience with the bullying during my loss and trauma in 2015 came to its peak, which I describe extensively in another blog entry about how I was bullied and gaslighted which I named Pret A Manipulate. I was one of those Team Leaders as well, like this Leader in the Tweet here, who took my job very serious. In the shop where my ordeal was the most painful and scariest, there were no morning date checks done, only evening checks. So, when an item was found out of date, the evening Leader was penalized even though the standard was to do a morning date check, but that standard was not followed. I always stressed this to my Leader colleagues to do the morning date checks, and not just tick off the box in the daily date check list lying that the checks were done. They always said that there was no time, and I stressed again that we need to find the time as this is one of the most crucial tasks for health and safety reasons.

One evening I did miss to take out 1 (ONE!) Lemon Cheese Cake that would expire by the end of that day. I saw it in my evening checks that I did hours before closing time. I even circled it on the date check sheet for me to remember to later take it off the fridge and waste it, so it won’t be on the shelf the next day out of date. I even remembered that I checked again when we closed the shop at closing time, but I didn’t see it anymore. I assumed we sold it and I was delighted not to have to waste food and money, as this is a more expensive item to waste.

But the area manager who targeted me for months for little things did one of her checks the next day, which was my day off (interesting she did the check on my day off!) and she found that ONE Lemon Cheese Cake. Long story short, she tried to penalize me, wanting to put me on targets etc. while in reality a colleague of mine left multiple items out of date in the fridges and was known for his poor working conduct by all colleagues. At one point he left about 40 – 50 items that were out of date in the fridges in ONE night, which I then found on my next morning shift and during the checks couldn’t believe how many items I had to pull off the shelves! Also, as there were no morning date checks, which is standard, but in that shop no-one except me was doing the morning double check, I was still the one she wanted to put on performance targets! I realized very quickly that she was targeting me.

But it backfired on her when I found the 40 – 50 items a few days later, communicating this to her and asking her for a meeting to speak about why I am being treated so harsh for little mistakes while I worked my butt off DURING the darkest time of my life having lost my brother. From then on she tried to get rid of me, shifting me around shops and using other managers to target me further. I realized very quickly that ANYTHING, the smallest thing can be used against a person if someone is out to target them. From this time onward the rota was adjusted to include the standard morning date checks!

 

Anger.jpg

 

This among the many other mistreatment I share on my blog, made me so paranoid, mentally ill, and I still now suffer from panic attacks. For a regular person who isn’t going through trauma or bereavement this would be already a nightmare to deal with, but I was in the middle of dark grief and had to also be dealing with poor, terrible management like this. I felt like I was stumbling through a war zone in a mine field, being shot at from different sides trying to desperately get out this mess!

I almost ended my life and this is why I write so passionately about my Pret experience, because people become mentally and/or physically unwell at best and suicidal at worst.

In a drunken stupor I write my anger in Tweets and on my blog at times, trying to still come to terms, and I am not proud of it, but I will never ever be silent about what I have been through in the middle of grief and trauma, which was then added by repeated mistreatment, manipulation, gaslighting in Pret A Manger.

 

 

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Darkness, Trauma, Work without Pay

 

always_smile

 

There is a British company that named itself “Ready To Eat”, or better known for its foreign branding term: Pret A Manger.

British food is not known to be the most culinary experience one can lick their fingers to, especially in the 1980s. So, a French name had to help to draw to its “cuisine”.

Many PR(et) slogans later the facade keeps shining, as the slogans are so many and offensive to their hard working people.

Over three years ago on 12. January 2015 I learned through an ice cold email that my brother has been found dead in his flat on 15. December 2014. He lay in his apartment for approximately 6 days before the neighbours smelled the odour of his corpse.

Police supposedly tried to find next of kin, but weren’t successful in the efficient country of Germany! They then just cremated my brother and all the other nightmare things they have done. They did NO autopsy, finding no clear cause of death. The city council sent his urn from his city via the POSTAL SERVICE to the city council in the town where my mum lives. They destroyed his belongings that had no value and sold the things that had value because he was in debt…

I could look at this as if this was a twisted Hollywood script that no producer wants to finance. But if that nightmare wasn’t enough I had to go into Alice Wonderlandish-nightmare…

UPDATE: Only recently I stumbled on a YouTube video where a similar thing happened to an American family. Son/brother died unbeknown to them and was cremated without their consent. I am still in search of legal advise myself how to proceed even while friends say I should let it go … But I am torn and not sure how I can cope mentally without much support to investigate myself further, without just putting my own puzzle together and if the police can be made responsible …

 

From the get go I was an inconvenience in Pret for which I worked 7 years at the time, 10 years altogether. The first 5 months during bereavement I was put on mainly late shifts which kept me from seeing friends during a nightmare I cannot describe!

I was then transferred at my request to a shop to have rotating shifts, but there the bullying really started.

In May 2015 I approached Pret’s HR department informally to make suggestions on how to support bereaved employees. What I didn’t realize then was that I put a bulls eye target on my back, as the People Business Partner who was present at the meeting, was involved in targeting me later on. I only understand now that People Business Partners are there for business, nothing else.

 

What staff really think.

 

I am tired to explain what went on for three years. Really really tired.
@Pret, your silence won’t help you.

I started my website initially as poetrasblok.com which is still running under this name and was solely for my brother. But the trauma I have been through in Pret and being patronized and labelled by Clive Schlee, CEO of Pret as his “late night girl” made me decide to speak openly about what I’ve been through.

My site will eventually turn back again on my brother, my father who died in March, my family, friends and passions I have with writing and music. But for now, as the public is lulled in by the PR[et] facade and I almost lost my life in Pret, after being bullied during the worst time of my life. I cannot be silent.

 


 

UPDATE 15.10.2018

A staff member confronted Pret on Twitter openly, this is only one example happen to become public and the cut & paste response from the Pret-Tweet employee (probably HR). I gave my own responses and suggested for him to join a Union. I know exactly how it is when managers “forget” to pay you, happened so frequently, at times putting me into rent arrears and other stressful situations having to raise this with HR which in turn put a target on my back with the line manager. No matter how you turned, you were at the losing end. And Clive Schlee is counting his £30 Million + and the £1000 “Pay Rise” for all staff that they are still waiting for is exactly what it is, PR.

 

2018-10-15 No pay for 4 weeks3

 

 

2018-10-15 No pay for 4 weeks1

 

Link to Tweet

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

How I became a Late Night Girl

 

Clive Schlee, CEO of Pret A Manger stepped on my dignity, patronizing me by calling me his “late night girl” two months before Pret fired me while my dad was in intensive care, just out of a coma. Why he labeled me this I explain on my blog here in detail. I adopted this “label” to be a sore in Pret’s sight, in hopes they will never do to employees again what they’ve done to me.

On 12. January 2015 I woke up and checked my email while still in bed blurry-eyed. Bed, the most vulnerable and safe place to be in. I had late shift that week and thought I quickly check my mail before turning around to sleep some more and later go to work.

I found myself making the fastest jump out of bed I’ve ever made, but that jump felt like slow motion, as if I got stuck in mid air and my room was moving by me in an eerie pace. The light painted wall became fogged up like someone just poured a dust-like grey powder over it. When I landed on my feet, I felt like a deformed cartoon character out of a Tom & Jerry fighting scene, who got whacked over the head and entered into another world. But it was more like a shotgun hole in my gut, something ripped life out of my system and left a huge crater behind.

My bedroom wasn’t my bedroom anymore, my apartment wasn’t my apartment anymore, my mind wasn’t my mind anymore. It was just like it feels when you return from a two or three week trip to a different country and culture, returning home and your place has a different feel to it, a stale atmosphere because you’ve gotten used to a different place, food, impressions, language.

Of course your apartment or house is still the same, it’s just you who has to readjust to the familiar and safe place you know so well and fill it with life again. But for me it was like I’ve come “home” to hell. It was the beginning of a very long and dark time in that world, which I am still standing in with one foot, while the other foot is trying to venture out to find green pastures.

In a 6 or 7 sentence email the sender went down a quick and short route to inform me that my brother has been found dead in his flat on the 15. December 2014. Next of kin could not be found in time (in a country as efficient as Germany!). Cause of death not clear, no autopsy, he lay dead for an estimated 6 days plus/minus before he was found, and then they just cremated him before finding us!

[After I flew over the next day to personally – not over the phone! – bring my mum the death of her son she gave life to, we arranged for his urn to be brought over from the city where he lived in. To our utter disbelief they sent his urn via post to the city’s council where my mum lives, so we can bury whatever was left of my brother close to my mum. Another German procedure I didn’t know was even done like this, sending an urn via post?!]

Furthermore I was advised to reject the inheritance as his estate was highly in debt, which also meant I learned later that I could not retrieve any of his belongings and was informed later that any belongings with no financial value has been destroyed…

The email ended with some other instructions. Kind regards.

My phone became like a curse in my hand that I could not understand that this was a phone I was holding, just starring at it, reading an electronic mail giving me a message of death.

I died that day.

 

 

 

07 TP crop

 

When Machines Bring You Death

 

A Plea!

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Workplace Bullying Costs Lives 2

 

falling-2245869__340

 

I shared this already here, but can never stop sharing this.

Workplace bullying is epidemic today, especially since companies are growing so large and fast the emphasis is on maximizing profits as much as possible on the “backs” of employees.

Due to what to me is simple greed and the unquenchable hunger for power to control people, there is lack of training in people- and leadership skills, no clear zero tolerance on discrimination and bullying, no real principle to value people and truly equip and encourage them to thrive in their work.

I feel like this is a modern day type of slavery where masses of employees are under the control of few people who have but one thing in mind: maximize profit and obtain power over people. It sounds like a bad conspiracy film, but I have experienced this as it is systemic and destructive.

My story reflects easily in all these staff complaints! I can verify those countless reviews. Even during bereavement I wasn’t safe. I became ill, doing crazy things like emailing non-stop for which I was laughed at, the CEO calling me his “late night girl” minimizing this illness and having a laugh where I was then fired while my dad was in intensive care, just out of a coma! I turned this illness now into my blog and want to shed a light behind the shiny facade of the PR(et) machine. Before turning so crazy with the emailing, I approached HR in May 2015 at the beginning of my loss, unbeknown to me that by informally approaching HR to bring suggestions on how to support the bereaved employee, I put a target on my back and entered a 3 year ordeal I never thought could happen. I have almost lost my life, and that is why I can never be silent.

 

Brief Quotes:

Please get the bullies out… Now your people work in fear…..its time to listen!”

Worst company to work for … managers are always working with fear … be open and get rid of some top management who are so corrupt.”

the WORST job I have had in London … l am with anxiety all the time, working in a tiny kitchen in a HORRIBLE atmosphere!!”

Stressful. It’s like a china factory. … leader use to shout people.”

Horrible place they shout at you all the time for any little mistake.

etc. etc. etc. Comprehensive, but not exhaustive list of staff complaints here.

 

I am often called a “tough cookie”, holding out and hanging on in difficult situations, but when I was bullied even during bereavement which postponed my grief for my brother, it crossed a line so much that should not have been crossed.

I regret having wasted 10 years of my life in a company, even trying to help them during the darkest time WHILE being so mistreated and turning ill. I also regret having made this video, trying to reach out to a multi-million pound company who doesn’t care. I still care, I care for all my former colleagues who are still there suffering, not being able to find another job, having to feed their kids and pay the bills.

I hope one day this company will have a change of heart and put their money where their PR(et) mouth is, stop the sweet-talk and really do what they Pret-end to be doing. Sometimes it needs a complete change in the leadership, a leadership that has a clear zero tolerance of bullying in place. But I feel hopeless that this will happen, because too much money is involved and once people “lick blood” and get the taste of running with the big boys, it is like an addiction of wealth how the fantastic comedian Sarah Silverman has put it so well. People like Bill Gates and his wife have been distributing their wealth to projects for the poorest of the poor for some time now. They also encourage other million-billionaires to join their venture, and many do. I salute those people. Nothing against rich people, be rich, make as much money as you can, BUT DO NOT mistreat those who make this wealth for you!

I regret having made this video, but I will leave it up in the hopes that some big gun will soften their heart for those workers who helped them to their wealth in the first place. When I made this video, I was preparing and ready to end my life. But you are not worth it Pret! You never even deserved my labour, skill, time and integrity. I lost 10 years of my life working in Pret. It is my biggest regret in life.

 

 

 

 

 

 

Bullying can kill

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #57 – Pret A Shout

 

thumbsdown-big

 

 

This is another mouthful of a review which I have also experienced in my 10 years countless times:

 

I’ve worked with Pret on and off for about a year, in 4 different stores all in different environments.I enjoyed the buzz within stores, the sounds, smells and great atmosphere for customers.I found that the management, especially team leaders, were highly critical and didn’t understand the concept of re-training if you made a mistake; instead of explaining what went wrong and how to do something a different/better way, they would stop you and completely go over everything, but would be so condescending doing it that you wouldn’t take on board what they had said, and would often punish you, whether it was to take away your bonus or make you spend more time doing mediocre “training” on an iPad. …

The culture within the company speaks of growth and personal development, but all they seem to do is try to create robots that operate at 100mph and have no personality. … I’ve seen a TMT (trainer) shouted at because he hadn’t turned the kitchen radio on (it was broken), I’ve been shouted at because I wasn’t fast enough on coffee, all because after 5 years of being a barista in other chains, and independents, I refuse to re heat milk as it is disgusting and burns it. Apparently a few seconds to empty a jug or periodically rinse it is illegal and I deserve to be shouted at. The team leader that time then threw a tantrum and started cleaning every jug saying that if i was that bothered I shouldn’t be a barista, I should work as a potwash. …

The amount of times I was expected to stay on after my Rota’d hours UNPAID mounts up to almost a full week of work. If you refused to they would take your bonus and sometimes issue disciplinaries. Yet, if the shift is delayed because someone had a late break or we are short staffed or something didnt get done at the right time, it’s the team leaders fault! They often spend hours doing the banking, I’ve worked as a team leader at other companies and banking 6 tills takes 45 mins to an hour, not 3 hours!

 

That’s true. The banking goes quick, especially when you are experienced. I always made it a point to be out with my team working together WITH them, not sit in the office letting them sweat alone out there.

 

Quote of the Day:

I’d sacrifice a paid break and a free lunch for a decent environment to work in where I’m not shouted at daily, and made to feel sub human.

 

That says it all! Review from 25. August 2018

 

2018-08-31 #57 Shout

A former All-rounder, Barista, Hot Chef, Team Member 25. August 2018

 

Another of the many “Shout” reviews:

Horrible place they shout at you all the time for any little mistake.

Shout

Former Team Member, 27. June 2018

 

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube along the same lines.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #56 – Pret A Mask

 

Pret Uniform2

The Pret A Manger Uniform Cupboard.

Take your pick Team Member, any of those will do.

 

Quote of the Day:

“Forced happiness…management tends to have a patronising approach to employee, and a customer service way that request people to show a “fake” happiness.

 

I got in trouble when I didn’t smile at times after the Mystery Shopper mentioned my lack of smile. What the “Misery” Shopper didn’t know (and probably didn’t care about anyway) was that I just buried my brother and my managers had no mercy on me.

But even before that, I had a cold once and coughed while serving customers, and the Misery Shopper wrote this report after which my then line manager had me in the office, giving me a good telling off.

Side note, Pret staff are not paid sick leave unless they have a sick note from 1 week sickness onward, the first 2 days are not paid *cough*:

 

MS_Cough

 

Magnifying the small print (or press ctrl & + until you can read the comment, to decrease size again ctrl & – ).

The Misery Shopper commented: “Team member should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful enough to smile that day.”

Amazing observation. I also wasn’t cheerful enough to smile when my brother died AND Pret A Manger bullied me during bereavement. What now dear Misery Shopper?!

 

 

2018-08-30 #56 Forced Fake Happiness

Review from a former Assistant Manager, London Nov. 2017

 

One GM would hold a meeting in the kitchen and tell us team to leave our problems at home and that our smile is part of our uniform (while he never smiled during customer service).

 

PLUS

” This job can annihilate every piece of humanity inside of you. … you are required to have the widest fake smile on earth, highly pitched voice and again be as fast as possible, its all a race. … You will loose everything that makes you human.”

PLUS

“One of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were were having fun and smile at all times.”

PLUS

“extremely rude co workers, unprofessional management, not properly trained however expected to know what you’re doing and smile while doing it.”

PLUS

“Minimum salary for everyday smiling … We have to be smiling a being polite to a bunch of unpolite people.”

AND

“Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.” Former IT Analyst reviewing Head Office, Dec. 2017

ETC. ETC. …

 

FAKE happiness; FORCED happiness; FAKE smile; Pret-ense; EMOTIONAL labour; SMILE while sick; SMILE while bereaved; NO MERCY, smile for the millions that Pret’s CEO is pocketing and the thousands upon thousands of £$€ the top leadership reap in bonuses.

@Pret, it’s your turn to smile and keep your PR(et) machine working!

 

Selected “Quotes of the Day” taken from the complied list of Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

Substantial list of Staff Complaints from various Employment Review sites, YouTube, Twitter etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #55 – Pret A Exploitation

 

Zahnrad Machine

 

Can’t help but appreciating this reviewer having some much needed humour!

 

“Why you was in the fridge for more than 45 seconds?
If you work in Pret you have to know how to deal with a lot of pressure, they will repeat 10-15 times per hour(I’m not exaggerating) to be faster at all team members, the supervisors ask motivation for everything, either if you are just fixing your pants.”

NOTE: True, this reviewer is not exaggerating, micromanagement, control, pressure non-stop.

 

Quote of the Day:

“You should probably consider buying industrial machines to make sandwiches instead of focusing on exploitation East-European employees.”

 

Nothing more to add!

 

2018-08-26 Comedy

TM from London on 16. Aug. 2018

 

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #54 – Wage Watchers in Pret

 

money-euro-coins-currency-332304

 

Pret staff in the UK and elsewhere should do the same as Pret staff in the USA have done, go to court to reclaim missing pay: Pret A Manger settles overtime wage claims of 4000 employees!

 

Several Quotes of this Day:

Keep track of your own wages – left with more than £100 owed to me which I had to claim back!”

NOTE: Only too frequent that staff have to chase their wages. I had to chase countless times, even after I left I was missing money.

 

“Payroll Department and managment weren’t great at keeping on top of my hours – had to create own spreasheet to keep track. They made it so complicated to claim back money I was owed and I was made to feel like I was in the wrong and spoken to rudely.

NOTE: That’s what I did as well, constantly writing down extra hours, keeping check if it was paid… very tiring. And it’s a very clever tactic for them to put the blame back on you and then making it so complicated for you to doubt yourself and give up pursuing the pay, trying to make you feel like you are the one making the mistake. I had that several times as well. But when I went through trauma and grief their behaviour was very damaging and hurtful. What they forgot is, that people become strong again, regaining their mental health and then openly speak about it.

 

“Had to deal with rude and incompetent payroll who were getting their own facts and figures wrong and never apologised for missing 16 hours off my pay. You can never plan your life because your rota comes out in 2 week increments at best and less than 1 week at worst. There is no structure or consistency for part-timers”

NOTE: Lucky you that the rota came out in 2 weeks or 1 week, most of the time the rota isn’t on display the DAY BEFORE your new working week! And apologising won’t happen, if they would apologise it would open a can or worms for them as blaming downwards is a typical behaviour. The tactic is to make you feel like the bad one to back off and be silent. In my case it backfired and did the opposite.

 

“Payroll Department – hire people who can actually work with numbers and have good customer service skills. It was a nightmare dealing with the department and having to explain myself over and over again.”

NOTE: This is not just the payroll department’s issue when they have to fix the mess the managers make, it is the reoccurring issue of placing incompetent people at management levels, not training them and then pressuring the managers only for targets and profits, forcing them to cut corners everywhere they can. I’ve seen and experienced it countless times and it is visible in all the staff reviews/complaints gathered here.

Managers have to sign a gazillion rules, one which came in only in around 2010/11 after complaints that there are hours missing from the wages non-stop. A new rule had to be signed where managers have to make sure that they would pay the workers according to the hours they worked. This rule was only implemented for Pret to cover themselves. But the missing pay kept going on, and as seen in last weeks review, keeps going on. How can this be a coincidence?

So, on one hand managers are blamed when things go wrong since they have to sign countless rules. And on the other hand they are so swamped with micromanaging tasked and pressured for profits, making it harder by not being trained and worse even, incompetent, that they can not do the job right. Countless staff complaints and my experience tell of this nightmare management style.

On Christmas Eve 2015, which was a Thursday where the wages are being send to HQ for the following week’s pay, one line manager had the audacity to not pay me the full day of 8 hours for that Christmas Eve day. He lied and said that he missed this special deadline due to Christmas deadlines being different, and yet my colleague, a team leader double checked with me my hours and was about to pay me, when the line manager walked in. The manager must have stopped my colleague to send my hours through and just “missed” to pay me for this Thursday.

That wasn’t enough of disrespect and “borrowing” from my earned wages, he even went a step further to ask me to remind him the following Monday (Christmas bank holiday where the shop would be closed!) to pay me the 8 hours. As I was already in conversation with an HR advisor about another issue, I just passed this on and they dealt with this. Because I was in the middle of a stressful grievance appeals against a former line manager who bullied me with the help of HR, and I was still coming to terms about my brother’s death whose first anniversary just happened weeks before, I had no strength to raise a grievance.

In hindsight I understand how rampant it is for wages to not be paid in Pret, for it to even be “spread out” over time so they can meet the targets. My first manager (this was 2008!) “forgot” to pay me 2 full days = 14 hours. When I approached him about it he embarrassingly apologized, but then had the audacity to ask me if he can repay the 14 hours 2 hour per week!! I was gobsmacked that he tried to just reach his business target by spreading MY money over weeks for which I already worked for!! Also for wages to be kept unpaid, especially if you keep missing hours you have to chase. If a problem persists, one wonders WHY this problem persists, especially when it comes to money.

If there is Wage Theft in Pret and elsewhere, UK Law should have a look at Wage Theft like other countries do. Australia has in parts already criminalized wage theft. Employers can either repay the missing wages or face jail. 

 

 

2018-08-25 Wage Watchers

Another one bites the dust! 13. Aug. 2018 review.

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #53 – Pret A Horrible

 

I always leave any mistakes in the reviews to keep it in their own words.

Quote of the Day:

Pros Nothing

Cons Everything

Extremely stressful managers dont know anything and drama every day. People need to know how to take responsibility there. I wouldn’t work there.

 

2018-08-24 #53 Horrible

Former TM, Philadelphia PA 20. Aug. 2018

 

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Quote #52 from TODAY – Pret A Mental Abuse

 

This is a review hot of the press from TODAY from a former TM in NYC.

 

cry-1682140_960_720

 

Quote of the Day:

Hostile work environmentmental and verbal abuse
not allowed to use restrooms when needing to
physical violence in the workplace

 

2018-08-23 NYC Hostile

Former TM’s review from today 23. Aug. 2018, NUC

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

63 Quotes of the Day – Pret A Manger

 

Collected “Quotes” from the comprehensive list of Pret Staff Complaints which are EXACT quotes linked from various Employment Review websites and YouTube as well as my own story regarding Pret A Manger on my Blog here. I left any mistake in the reviews to keep it in their own words.

When customers who are so impressed with Pret because they only see the outside, the facade through the PR(et) machine, when they ask Pret about these complaints, they are too easily sweet-talked into believing that this is just an unfortunate exception. But the truth will always come to the surface, no matter how long it takes.

 

Bullying Boss

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything, but there may be fake reviews! Knowing how Pret and their HR dept. work, I wouldn’t be surprised if someone writes these reviews.

And since I compiled these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent working  PR(et) machine. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

There are also a lot of complaints regarding being overworked for extra time but not being paid for it. I can verify this as I had to chase my missing hours for years! Pret Staff in the UK and elsewhere should do what over 4000 Pret staff did in the U.S. have done regarding missing pay.

This review from a former London TM from 13. Aug. 2018 makes this very clear. I called this “Quote of the Day” entry the “Wage Watchers” Program in Pret.

 

 

Selected Quotes:

 

#01 Pret A Prayer “Get ready to lick so many a**ses to advance”

#02 Cry A MangerThe Brainwash is real… A lot of people cry in the staff room especially in their entry period.

#03 Pret A Mess “Always messing up pay”

#04 Threat A Manger “Very bad management. They treat you like a slave. You have zero value for them. … They threa[t] us and show the door if we don’t work very fast.”

#05 Pret A FearPlease get the bullies out.Now your people work in fear.”

#06 Pret A MistakeHorrible place they shout at you all the time for any little mistake.”

#07 Pret A Bullied “The image of the happy environment is a joke.”

#08 Pret A Blackmail “Your subjected to emotional blackmail and serious labor issues”

#09 Corrupt A Manager “Worst company to work for … the team member are over worked and managers are always working with fear.”

#10 Kiss A Bum “Managers treat you poorly, they are racist and discriminating. If you want to get promotion you have to sleep with someone and kiss manager’s bum.”

#11 Pret A SqueezeManagement is trying to squeeze you like a lemon …. no weekends off, not even 2 days off together.

#12 PR(et) A ManipulativeManipulative and exploitative approach to employeesGenuinely fake and dishonest company.” (Former IT Analyst’s review on Pret’s Head Office)

#13 Regret A Manger “I regret working there.”

#14 Define A Manager “Lack of defined management, finger-pointing, politics and poor organisation.”

#15 Pret Annihilates HumanityThis job can annihilate every piece of humanity inside of you.”

#16 Poor A MangerPoor and terrible management.”

#17 Pret A Shame “The training should be more about encouraging people than shouting and shaming them.”

#18 Pret A Missing PayI want to be as loud as possible here – PRET DOESN’T CARE.”

#19 Pret A MachineHorrible training, too many liespeople are treated like crap. Upper management do not care about you … they treat employees as machines … Horrible environment.”

#20 Bad A Manager “Bad management and not taking care about people … do not give power to irresponsible people

#21 Pret A Slave Stressful and dominatingLeaders treat you like slaves.

#22 Pret A HaRshHR problems, employee is treated really badly…”

#23 Pret A Smileyou are required to have the widest fake smile on earth

#24 Rude A Manager “Management and some members of staff were extremely rude and patronising”

#25 Pret A Bad “A shame that such a big company is becoming so bad day by day.”

#26 Pret A PushLittle training was just pushed at the deep end as soon as I started the job

 

continued below…

 

Robot sad crop

 

#27 Pret A Manager-Ex: “I am an ex GM. I walked out last year as I couldn’t take the way we had to treat TMs to achieve ever increasing demands for profit and efficiencies.”

#28 Pret A Hell:if you treat people like they’re useless and worthless, they won’t work so well anymore … TREAT PEOPLE PROPERLY!!!! get down from that high horse you’re on”

#29 Pret A M*ffin “…team member are over worked and managers are always working with fear … now the company is just about the profit also it is run like mafia organisation where it is about who you know … get rid of some top management who are so corrupt

#30 Pret A Robot “People are treated inhuman way in terms of sickness and work load. Employees are being treated more like robots than human beings

#31 Pret A JokeYou have a limited time to do your job everyday but this time limit is a joke. they give me the next rota just the day before the week starts.

#32 Pret A Nothingdidn’t learn nothing as i have things to give to that shop as i came with lots of experience and skills.

#33 Red A Manager “their [managers] personality only is good for business, but not for the people that work under.”

#34 Pret A Unhappy + Extra Quote on the House! If an employee is unhappy, and its affecting their work, ask them what’s up (gently)”

#35 Trap A Manger “It’s a trap! … Huge stress. Never stops.Shouting all around. … Say something nice from time to time. Don’t insult them!

#36 Pret A UnpaidVery unfair company

#37 Pret A ScreamOne of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were having fun and smile at all times.

#38 Pret A Managerthe staff are great the guys who do the real work. The management suck” (review by a manager)

#39 Pret A No RespetarLos managers son penosos“, “un horror!!” “desastrosa” and “todo… no tiempo libre, no respeto..”

#40 Odd A Manger “company going in one direction and then the opposite” (review from a former Purchasing Director, NYC)

#41 Pret A Scam “This job is a scam you work hours and hours and it never matches your check

 

continued below…

 

Depression pexels-photo-262075

 

#42 Pret A Shadyreally shady company. They worked us off the clock and would be quick to transfer even there best workers over favoritism

#43 Pret A Blame “overworking envornment , discriminating HR , unprofessional managers

#44 Pret A Bos(s)ton “No person deserves to be traumatized or stressed to death by work. Current laws do not address interpersonal cruelty at work.”

#45 Pret A Powerkidwhichever is your mental state, you have to be happy and smile…you can also suddenly be under the powerkid that is mainly rude,… setting up your rota to damage your personal life just for fun, or shouting at you in front of the others

#46 Pret Abusive StaffDiscriminatory management Unprofessional atmosphere Abusive staff”

#47 Squeeze A LemonManagement is trying to squeeze you like a lemon

#48 Pret A Mouthful “The positions are hardly worth it for the pay you get. Better off being a team member if you don’t see Pret as a long term career prospect.”

#49 Pret A Cutting StaffPoor management and under-trained … Pret A Manger has cut down on staff so theres more a lot more of things to do and not enough staff to do everything, so employees are being worked harder. Management do not have sympathy or care for employees

#50 Pret A Not WorthNot Worth The Stress … Either stop cutting hours or stop giving teams a ridiculous amount of tasks to complete.”

#51 Pret A Brainwash “There are a lot of favouritism, which leads to promoting incompetent people to more senior roles.”

#52 Pret A Mental AbuseHostile work environmentmental and verbal abuse physical violence in the workplace

#53 Pret A HorribleExtremely stressful managers dont know anything and drama every day. People need to know how to take responsibility there. I wouldn’t work there.”

#54 Wage Watchers Progam at PretKeep track of your own wages – left with more than £100 owed to me which I had to claim back! … I was made to feel like I was in the wrong and spoken to rudely.

#55 Pret A ExploitationYou should probably consider buying industrial machines to make sandwiches instead of focusing on exploitation East-European employees.

 

continued below…

 

Pret Uniform2

 

#56 Pret A MaskTeam member should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful enough to smile that day”

Dear Misery Shopper, Team Members are not paid the first 2-3 days when off sick. If you’d pay staff sick leave, they will stay home and cough!

“request people to show a ‘fake’ happiness”“you are required to have the widest fake smile on earth”

 

#57 Pret A Shout “…all they seem to do is try to create robots that operate at 100mph and have no personality … I’d sacrifice a paid break and a free lunch for a decent environment to work in where I’m not shouted at daily, and made to feel sub human.”

#58 Pret A CondescendingInsure management respects the workers and don’t be condescending on them, please don’t act over controlling in respect to ensuring we work like robots

#59 Pret A Anger “”!!!! … !!!!! … !!!!!!!! … !!!””

#60 Pret A Modern-day SlaveryWhen you follow [the points and rules] they then moan that you are to slow and need to hurry

#61 Pret A Slave’s CompanyIf someone can’t finish job on time has to stay longer, for free. Common practise is to give someone job to do, just a couple of minutes before end of shift and after telling that “you couldn’t finish on time, because you are to slow.

#62 Pret A NoxiousGo back to the UK, Pret I have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience

#63 Penalize A Funeral ““management is disrespectful, they fire people when they are having rough times in life even if they talk to manager about it , i was penalized for calling out for a funeral

 

Comprehensive Pret A Manger Staff Complaints– compiled from Employment Review websites, YouTube, Twitter etc.

 

cry-1682140_960_720

 

From only few of these complaints and my own experience, which has almost cost me my life, working in a toxic, unfulfilling, non-rewarding and right out dangerous work environment that gives no room for people being vulnerable in bereavement or mental health issues, behind the scenes it is a very different story to what Pret presents at the front. The annual questionnaire Pret does to ask staff of their experience is flawed as some managers manipulate those, I know of one manager who has been dismissed for manipulating (doing the questionnaire online on behalf of those who did not want to participate), another has been caught by staff, but none has raised the issue.

I have raised a grievance as my shop had a 100% participation in the questionnaire, even though I did not participate in it. The hearing was not investigated properly, and only vague assumptions have been made by HR, but no thorough investigation took place, which would have been easy to be made as I was one of 4 Team Leaders, the external company who held the questionnaire could have been contacted with the shop number that was assigned to my shop to see how many Team Leaders participated and could have scrutinized the wording, as I am very particular in my wording.

So, these anonymous complaints that I gathered will repeat itself on the same lines as linked here. The shiny facade will sooner later crumble, and hopefully things will be truly changed and not just PR and slogans presented. But I doubt it, as money is just corrupting people too much.

I am proud to say that the unions in the UK and the U.S. (with further being informed) are now aware of and having an eye on Pret A Manger that has gotten away with so much mistreatment of their hard working people for so many years. The time will come that even Pret will lose its facade, just as companies like McDonald already did so many years ago. My work is done!

I almost lost my life and am struggling to find my way back to living a normal, anxiety-free life again.

 

 

Brain Plaster anxiety-1535743__340

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #51 – Pret A Brainwash

 

… another word for PR(et)

 

 

head-2147328__340

 

Quote of the Day:

“The company is trying to brainwash you, they expect you to give up your life and be ready for Pret 24/7 … There are a lot of favouritism, which leads to promoting incompetent people to more senior roles. … The management expects you to do the workload of 2 or 3 people, including doing their job sometimes. … It’s not the NASA, just a sandwich shop, where human beings work, not robots.”

 

Yes, it is just a sandwich shop, but people need to understand that there is a humongous amount of money in bonuses that GMS and OPs and the upper management makes, THAT’S WHY the pressure and forcing staff to work for 3 people. If there is unnecessary pressure and bullying it is a indicator that it is ALWAYS about money and power.

 

2018-08-16 #48 Pret A Brainwash

 

Review of an unspecified position and location.

 

Extensive list of Pret Staff Complaints from different years, locations and positions.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #50 – Pret A Not Worth

 

pexels-photo-133021

 

 

Quote of the Day:

“Great Perks, but Not Worth The Stress … Either stop cutting hours or stop giving teams a ridiculous amount of tasks to complete.”

 

 

2018-08-18 #50 Pret A Not Worth

Coffee Specialist, London April 2018

 

Extensive list of Pret Staff Complaints from different years, locations and positions.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the reviews linked to on these selected “Quotes” or the longer list of Staff Complaints, and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

A bully is strong???

 

A wonderful campaign to change the definition of bully in the dictionary!

Current definition in several dictionaries:
bully1 n. (pl.bullies) Those who use strength or influence to harm or intimidate those who are weaker.

Campaign to change the wording to:
bully1 n. (pl.bullies) A person who habitually seeks to harm or intimidate those whom they perceive as vulnerable.

The online Oxford dictionary has changed this.

 

From AntiBullyingPro: Young People Who Are Being Bullied No Longer Defined As ‘Weak’

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #49 – Pret A Cutting Staff

 

overworked-boy-1467040 freeimagesDOTcom

 

Quote of the Day:

Poor management and under-trained … Pret A Manger has cut down on staff so theres more a lot more of things to do and not enough staff to do everything, so employees are being worked harder. Management do not have sympathy or care for employees. Managers only focus on their goals and tasks.”

 

2018-08-17 #49 Pret A Cutting Staff

Team Member, London April 2018

 

Extensive list of Pret Staff Complaints from different years, locations and positions.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Broke

 

Old_New_InvertedColours

8yrs    |    35yrs

 

In memory of my big brother Thomas 25.02.1969 ~ 09.12.2014 whose death has not been investigated properly by a lousy, indifferent police department; whose day of death could only be estimated; whose 3 cats survived in his flat while he lay dead for approx. 6 days before he was found; whose corpse they just cremated without our consent; whose passing we didn’t know for 5 weeks; and whose death I was delayed to grieve in peace while working in a bullying company in Pret A Manger under a toxic and corrupt leadership, surviving a hostile work environment.

 

I still dance like this…

 

 

Broke

Ft. Poem: Emily Dickinson “To know just how He suffered would be dear”
Ft. Music: Dark Dark Dark “Something For Myself”

 

To know just how He suffered – would be dear
I want to hold you
To know if any Human eyes were near
what happened to you?


To whom He could entrust His wavering gaze
couldn’t find a way out of this endless maze?

Until it settle broad – on Paradise
my lights went out

 

To know if He was patient – part content
I’m a mess, you know

Was Dying as He thought – or different
can we rewind and find the switch?

Was it a pleasant Day to die
what day was it?

And did the Sunshine face his way
what hour of the day?

 

What was His furthest mind – Of Home or God
something you always sought

Or what the Distant say
I was here, not there

At news that He ceased Human Nature
at news
I ceased

Such a Day
such a day 

 

And Wishes – Had He Any
wish ! was there

Just His Sigh – Accented
breathless shocks unanswered

Had been legible – to Me
too blind to see

And was He Confident until
no one could

Ill fluttered out – in Everlasting Well
find the everlasting will

And if He spoke – What name was Best
that belongs to you

What last
belongs to you

What One broke off with
our hearts broke

At the Drowsiest
no knock on the door

Was He afraid – or tranquil
a fighter still

Might He know
one showed

How Conscious Consciousness – could grow
you knew more than I

Till Love that was – and Love too best to be
missed you

Meet – and the Junction be Eternity
why am I still this side of it?

(So, I dance like this
for me …

Cats
don’t pull me in
let me breathe
don’t like to be)

 

Text: »To Know Just How He Suffered—Would Be Dear« Emily Dickinson, 1863 + »Broke« poetrasblok.com, 2015

Music: “something for myself” Dark Dark Dark, 2011

 

Emily Dickinson handwriting To know just how

Emily Dickinson’s handwriting »To Know Just How He Suffered—Would Be Dear«, 1863

 

©2015/2018 poetrasblok.com 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, expret.org, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, expret.org, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #48 – Pret A Mouthful!

 

10-Signs-of-A-Difficult-Boss-and-How-To-Deal-With-It-8

 

This is a review from February 2018 of a multi-tasking TM who covers for Barista, Hot Chef, probably also kitchen as many of those “multi-taskers” are thrown into all kinds of jobs to cover after managers cut staff all over the place to maximize profit. So, this person knows what they’re talking about.

Several Quotes of the Day:

“Considering it’s a coffee shop, you are not allowed to drink in view of the customers. At lunchtimes you are not allowed to leave the till between 12-2pm so end up with a dry mouth and feeling fatigued. You can sneak a drink sometimes behind a wall, but if you’re caught by the manager you get a telling off.

Additional NOTE: I always let my team drink water behind the counter if they weren’t allowed to leave the counter area. Behind the coffee counter with air conditioning often not working properly the air is dry and overheated. Excruciating and inhumane to work like this dehydrated.

 

Living in London you will hardly have enough to live off of. Even with bonus, the wage is not realistic considering the cost of living in the city and the amount of work you have to do at Pret.

The mystery shoppers are very picky and you can lose your bonus for simply being too engrossed in the task you’re dealing with. E.g. restocking a fridge and not stopping and turning to say hi, how are they etc.

Additional NOTE: Again, inhumane.

 

Also when you’re short staffed you may not be able to constantly check the shop floor, and you will get marked down for uncleanliness and again lose your bonus. Very unrealistic expectations

 

You will never get time to 100% finish a task because customers come first. A good policy, but not so good when you’re restocking drinks and a leader will make you go to the till because they can’t be bothered to serve themselves. Amongst other scenarios.

Additional NOTE: Poor management for which Pret is known for.

 

Clash with management. Sometimes your manager will tell you to do something, and then the assistant manager will tell you to do something else or question why you’re doing what you’re doing. It’s annoying and stressful at times when you feel like you’ve done something wrong but it’s what you’ve been told to do!! Have to split yourself into a million pieces.

Additional NOTE: Again, poor management for which Pret is known for.

 

Being a Barista can be highly stressful at busy times and some customers are not forgiving/highly impatient which adds to the stress factor. Flustered team members add to the chaos.

 

Quick turnaround of staff. Some shops are constantly losing and gaining new staff so it can be stressful trying to deal with peoples mistakes. We’ve all been there, but it just makes the day a lot harder when you have 3 or 4 new staff on the tills shouting the wrong drinks etc.

Additional NOTE: Again, poor management, solely profit driven, no care for staff and customers.

 

Managers tend to cut hours…

 

Weekly rota that usually gets given to you a day before the new working week starts, so you generally can’t plan things because you don’t know what shift you’re on.

Additional NOTE: Rotas that should be ready on display two weeks in advance. I worked with over a dozen managers, and only 2 GMs managed to have the rota ready according to standard two weeks in advance and communicated well if they needed to change the schedule a little. Most managers are at a loss of how to do the rota and do the rota on time.

 

You tend to get stuck on certain shifts for weeks on end so make sure you voice your opinion if you don’t want to close for the 6th week in a row.

Additional NOTE: In the first months of my bereavement my then GM put me on 5 months late shift which isolated me from vital support from friends as I got home around 10pm. I voiced my complain but to no avail. This is when my ordeal of the bullying during grief started!

 

The positions are hardly worth it for the pay you get. Better off being a team member if you don’t see Pret as a long term career prospect.

 

Raise the wages. For the money pret spends on waste or joy of pret budget, some could be put towards a £1 pay rise for staff (not including bonus).” 

Additional NOTE: That’s not going to happen unless a lot of people leave Pret.

 

2018-08-16-48-pret-a-mouthful.jpg

February 2018 review of an All-rounder in London.

 

Extensive list of Pret Staff Complaints from different years, locations and positions.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Quote of the Day #47 – Pret Squeeze A Lemon

 

zitrCrop3

 

Quote of the Day:

2018-08-15 #47 Pret A LemonSqueeze

Team Leader review

 

More Staff Complaints

 

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews. In my 10 years in Pret I worked with over a dozen managers, and only 2 were decent, fair and caring, not to mention hard working. The majority I worked with are immature, discriminating, bullying, insecure, complacent and oftentimes incapable due to lack of training.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #46 – Pret Abusive Staff

 

woman-3089939__340

 

Quote of the Day:

“Don’t just promote the people that you like, promote the people that are the most qualified.”

 

 

2018-08-14 #46 Pret A Terrible

Barista, Chicago IL

 

More Staff Complaints

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews. In my 10 years in Pret I worked with over a dozen managers, and only 2 were decent, fair and caring, not to mention hard working. The majority I worked with are immature, discriminating, bullying, insecure, complacent and oftentimes incapable due to lack of training.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Quote of the Day #45 – Pret A Powerkid

 

or just liking the “idea” of what Pret is doing.

This may have become my favourite review now, the strong words with the passionate heart behind it. Beautiful.

And Pret does not realize, or stubbornly doesn’t want to know how many amazing people they keep losing!

 

blinds-201173__340

This review from a former Barista’s frustrated point of view, is the most caring, concerning and loving review I have read so far. What’s so frustrating with this is, that Pret neither understands nor cares what calibre of people they keep losing.

But knowing Pret and its CEO, they are taking notes from my blog, mainly from the USA.

But this former barista is an example of what Pret is notorious for in regards to their staff, losing their best but keeping…

While the “idea” is in place, reality is out of sync.

I love this review so much! It reminds me of so many people I’ve worked with, whose English is broken, but whose hearts are in place!! I love the way this reviewer in their best English is trying to describe the difference between a mature and good manager (adult) to the immature and bullying manager (powerkid), and the heart behind this reviewer.

These hard working people of integrity I worked with shoulder to shoulder, or behind the very small counter area, we worked often “bum to bum”. These people inspired me so many times to get up at 3:30am in the morning, during the darkest time of my life, carrying my grief to work and back home, and suffering under the burden of incapable (powerkid) managers in the midst of a nightmare. My teams, people in the spirit of this former barista, kept me going.

I was fortunate enough to have been a team leader, protecting my teams from unnecessary harsh management as best as I could.

This review is from a person with a freaking big heart that Pret does not know how to contain.

@CliveSchlee, I will never cease to be gobsmacked of you having lost your way in protecting your teams from this greed and your search for acceptance in the multibillion dollar marketplace. Your slogans and PR just won’t do it forever. But I know you are taking notes and adapt. But my blog here or there will also be forever on the web, so that Pret will always remember where this came from.

This review is the most heartfelt review I have come across!

Pret, this one is on YOUR house.

Quotes of any day:

Please read every word of this exerp and the full review below in the link:

The job can be in some shops busy over any expectations, so be ready to roll up your sleeves and work really hard in some times of the day …
They try for good means to keep all together happy, so you got parties, team drinks and stuff.
It is a customer service with a fun-based culture, so whichever is your mental state, you have to be happy and smile

You can find the good manager that is adult
but you can also suddendly be under the powerkid that is mainly rude, ignorant and frustrated, unable to control the situation, setting up your rota to damage your personal life just for fun, or shouting at you in front of the others, bringing you quickly at the point that you’re forced to leave the company or ask a transfer to another shop
I really like the idea of Pret, but there are still some problems that can ruin entirely your experience

Powerkid rude lower management, overpressure on work

… …..

More in the the complete review

2018-08-13 #45 Powekid

 

A long list of staff complaints from different positions, incl. Head Office, London and a former Purchasing Director, NYC.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I published on the Pret website as well as the CEO’s, there is as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #44 – Pret A Bos(s)ton

 

Pret in Boston are having lots of boss issues…

 

pinterest 6b0441daa3049330bc421c4343bd9eb5

 

Quote of the Day from the above poster:

“No person deserves to be traumatized or stressed to death by work

Current laws do not address interpersonal cruelty at work.”

 

2nd Quote:

“… only major downfall is the management…. There is no respect from boss to employees…the first motto when getting this job is (employees come first…that is far from the case. Management only cares about money an will disrespect you and make you slave work until the days over, or you quit….they feel that they can do or say anything they want to there employees because they NEED the job and use that against themmean bosses, no respect for employeestreated as a slave worker

Former Administrator, Boston MA

 

NOTE:

Quote: “the first motto when getting this job is (employees come first…)”
I have never heard this, apart from the CEO calling Pret “family” because of the Brexit fear of losing a lot of employees, I have never heard of employees coming first, not in the interview nor in shops. But I reckon that this former employee was just subject to Pret’s PR as usual. Just slogans and words but reality is brutally different.

 

2017-03-24 BOSTON Pret A Mean

 

Other Pret Boston review links:

2017-05-16 Boston MA

Former TM

 

2018-06-29 Hot Chef

29. June 2018 review from former Hot Chef (the hardest job on the shop floor!)

 

 

2016-12-20 Boston MA

Management quality is very low

 

I like this review, very passionate and keen to give a detailed review, proving how much they really cared for the job:

2017-10-24 Boston Blah blah review

 

I am sure Pret is looking into these shops via my listing these areas that have the biggest problems in management! Management issues are actually a problem in the whole company as this comes from the top. But some are priorities, with Boston being one of them. I hope @Pret you are really taking a good look at your leadership style as this is not only hurting people, but when staff are in mental distress, bereaved, unwell in any way it can actually take their lives!

I hope Pret you are listening! And dear Pret, in case you are having a laugh again thinking I am doing all this work for you to get better ratings or improve your public image, I am not doing this for you, I am doing this for my former colleagues, whoever and where-ever they are, as your company, your HR department, and your leadership style has me almost killed. And I know of other people who had the same problems.

So, before you laugh again or hide behind your PR, I am doing this for employees in the hopes you will heed and take action, with integrity and truly doing the right thing, not on paper and not exploiting your workers.

Take all of my “Quotes of the Day” as my Note of Concern to you and your corrupt HR department. Take these as my Disciplinary issued to you. And take these as my Dismissal of your fake, dishonest and corrupt ways.

I will never be silent again.

 

A long list of staff complaints from different positions, incl. Head Office, London and a former Purchasing Director, NYC.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I published on the Pret website as well as the CEO’s, there is as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR.There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.