Undercover Under Pressure in Pret

Amy Sharpe from the Sunday Mirror contacted me on Facebook after I declined another Mirror Journalist’s request for an interview.

I declined her request as well, as I wasn’t ready for the press, and as I am still paranoid to be tricked and trapped like Pret did with the Development Manager I write extensively about in “The Perversion of a Toxic HR Department“. My experience in Pret is very complex and sounds like straight from a twisted Hollywood script, but I have it all in writing and confront Pret openly on Twitter, which in turn have them report me to get shadow-banned (secretly censored on Twitter & Co. which then hides my posts and accounts from public search). But I urged her to go undercover to see for herself and not just take my word for it, just like James Bloodworth did in Amazon. And she did.

My Facebook message after Amy contacted me:

2018 Amy Sharpe Facebook message2

What I meant by Pret “infiltrating” the mental health club I was a member of, Pret knew about this club as I mentioned it in my last hearing. I write about Pret “infiltrating” the club in my open “letter” to the Pret Foundation Trust which is just a smokescreen to pretend charity to the public.

As I commented on Sathnam Sanghera’s Times article, I’d like to give my two cents also to Amy Sharpe’s undercover article. Both articles from very different perspectives as one from a customer and business point of view, the other from behind the scenes for a few days. But both are equally important and revealing how business works with the main goal of profit in mind.

I have to say that when I saw the undercover reporting yesterday morning (28.11.2018) linked on Twitter, after Amy has been very silent about going “under”, and rightly so, I teared up. I cried when I read her name on the report because not just did she follow my suggestion taking my ordeal serious, but someone from the outside saw what I and many others experience(d), but the public doesn’t want to know about unless it is the press poking into an organization.

It sadly takes deaths becoming public to show how negligent a company, in this case Pret, really is. I’ve been writing openly about my experience with Pret since May 2018 after my father died in March and I started to come to terms again of another loss… still recuperating from my Pret trauma that has “postponed” my grief for my brother. Regular readers know the story.

Some people criticize The Sunday Mirror’s report as being part of a witch hunt, but I don’t think that. The public is so used to be lulled in by a nice and shiny facade, free coffees and cookies.

Customers are so used to the smiles of staff, but no-one knows what really is behind it. The fear management via the Mystery Shopper, rewarded extra £100 if specially nice or told off by the boss in the office and threatened with job security if they didn’t smile non-stop in the highly stressful work environment. I mentioned this in a Tweet response to a customer who without any thought or empathy complained to Pret about a barista, even naming him, for not smiling and rushing the service:

2018-10-24 Re No Smile


Amy Sharpe’s undercover article to me is like someone understanding this and finally confirming my and the team’s ordeal. Some points I want to highlight as I don’t use the full article, just what I want to confirm and expand upon a little from what this journalist has experienced and witnessed. The article will be in black and my comments in grey. I added the bold to the text to highlight some issues.

A manager reacts in horror as I point out the mistake (of an Almond Croissant with a Jam Croissant label).
“Oh my god!” he cries as he switches labels on two trays of croissants – one containing jam, the other almonds.

This is the typical PANIC reaction of a manager who either didn’t take the time or is too disorganized to do the MBWA (Managing By Walking Around) to check that everything is in its proper place, health & safety checks and so on. This could easily be improved by investing to have plenty of staff, instead of cutting staff to save money, so that the Manager On Duty (MOD) can concentrate on checking everything daily as well as throughout the day. It’s a very simple organizational issue. Very, very simple.

In the wake of two allergy deaths, he adds: “It’s really dangerous, especially with everything that’s been going on.”

And yet, no-one steps on the brakes to put immediate, and what CEO Clive Schlee calls, “meaningful” changes in place. The problem with the word “meaningful” to me here is, it sounds too wishy-washy, “poetically” correct but shows no urgency, even though “it’s really dangerous”. The appropriate word should have been to implement “immediate” changes! As Natasha’s parents are in shock over Pret’s procrastination, ITV’s November report:

I am standing behind the counter in Pret a Manger … The pace is so relentless, the demands so constantcustomers want serving super-quick – that I find myself under constant pressure. I sense that other staff feel the strain too.

Ms. Sharpe does not give the time of day she was behind the counter, but mentioned having to dash to the toastie machine, so this may have been lunch time. But the strain can especially be felt when a Team Member does the morning shift from 5 or 6am till 2 or 3pm going through two intense rushes: breakfast and lunch. When I worked in Pret I made a decision to not meet with a friend or have an appointment straight after my morning shift having come out of lunch time. I was always like having come out of a tumbler, being shaken for hours and still on electricity. My friends commented on this, so I tried to get home first to clean up and rest and calm down before joining any events.

One staff review paints this very bluntly. This is why I wished Amy Sharpe would have also covered a week in the kitchen to really get the full Pret “blow”: “This job can annihilate every piece of humanity inside of you.

Many kitchens I have seen with very small working areas for the Hot Chef in particular. Someone leaked a photo to Twitter.

Customer areas are increased to get as many customers / money in as possible; staff areas are decreased. This then creates multiple problems, not only on the mental strain of staff but customers lives as mistakes happen quickly as with labelling I collected in another post “Vegetarians Get Meat Products“:

2018-11-11 Tiny HFC area

Or a shop where I worked where there was only ONE multitask room: office, staff changing room with lockers, fridges, freezers, stock room, hot chef soup prep area, chemical room for cleaning materials etc and to top it all, illegally the rubbish room next to the food prep area! This shop was the worst shop I’ve worked in. This photo is from 2015 and after years like this, Pret was forced to expand the work space to separate the rubbish for health and safety reasons. This room was medium size and approx. 15 square meters max. A total nightmare.

Spitalfields Waste MultitaskOffice_6Sep15

I am at a central London branch, where 10 staff vie for space, muttering apologies as we collide and stretch across one another to grab pastries and bags.
I shout orders to a barista while dashing to a beeping toastie machine to retrieve a baguette.
I make green teas and filter coffees while my other drinks orders are prepared. It’s stressful and confusing and the queue makes it even more so.
All the while, staff must be alert to the issue of allergens.

Yep. And as one customer on Twitter pointed out the chaos and stress on the staff and customers alike. I had to console Team Members many times over the years who held their tears back or just cried in the staff room after being shouted at by the manager. Another review: “Better salary than McDonalds or Costa as long as you keep your fake smile up. Staff with more experience cuts corners on Sanitary rules because otherwise it is impossible to finish your batch on time.
– The coffee calling system is broken. During busy times it is nearly impossible to keep up with the orders without hating everyone around you. A lot of people cry in the staff room especially in their entry period.”
I also shed many tears on my way home in the bus, especially during grief of course, but after a terribly depressing shift this was a common thing to let the tears finally flow.

2018-10-20 Staff cry


UPDATE Jan. 2019

I found a photo of the coffee area and it shows how cramped and small the work area is. And the barista/coffee makers are required to get PERFECT coffees out within 1 minute that the Mystery Shopper times to the second! It doesn’t get any more dehumanizing and mentally straining than this. I don’t know how I managed, but we worked a lot in mental and physical pain. Under the coffee machine where the silver jugs are, this working area is so small baristas switch on autopilot and just keep going. Hence, lots of stress, shouting and customers going to Twitter with complaints of half cups of coffees that are made so fast to satisfy the Mystery Shopper, the manager and the long queue.

2019-01-16 small coffee area

Link by @terry_mcparlane Twitter

It is rare that a customer speaks out like this and it’s sad that most customers don’t care how stressful it is behind the counter. They see it, at times even commented about it to me, but they just want their coffees fast. Pret has spoiled them where they would be perfectly happy to wait 5-10 minutes in Starbucks, Pret made the service so fast to get the money circulation into the shops fast. Pret staff are expected to whip out PERFECT coffees within ONE minute and are timed to the SECOND by Mystery Shoppers, while customers think that staff is just happy working under intense pressure. They don’t realize what’s behind that happy facade!


Speed in Seconds

1 minute aim to serve and another 1 minute to have a perfect hot drink ready, checked by the MS to the second:

“I was served very quickly, after 15 seconds, very quick service.”

“I received my hot drink very quick, after 30 seconds, quick service.”

And then customers run to Twitter with pictures of half full cappuccinos, missing cream, lukewarm coffees…! There’s nothing more dehumanizing at a workplace that I have experienced. And should anyone suffer from boredom, do an experiment and just read through some Pret Tweets a few minutes each day for a week, with the same sweet-talk response from Pret veering customers away from public Tweets to private DM.

Some complaints are legitimate when a customer already spoke to the manager, and yet Pret has a DM button, but customers feel the public needs to be aware of their dilemma in Pret shops. I know, I know I respond a lot to some Tweets, and maybe it is because for 10 years I had to bite my tongue towards rude customers, I take the opportunity now to give my opinion. And Pret doesn’t block me as they collect my Tweets in case for court and certainly to learn some tips, as I have showered them with suggestions for improvement while I worked there. Be my guest, Pret.

Staff now repeat orders to customers to avoid any mistakes. Allergen enquiries are referred to the duty manager, who will show a list of ingredients.

Which is good to repeat, but the pace is still kept high with all sorts of demands, especially for the “Misery” Shopper: always smile, eye contact, make some small-talk, serve within 1 minute, stand on your head, dance on one feet, bend your back, twist your brain, know all the answers, kiss their butts … and all this with a big fake Pret A Smile to keep a low-paid job! In other words you either develop superhuman abilities or mental illness. The pace is the same, the demand is higher, and life is still at risk including the lives of staff who suffer depression, mental ill health and at times become suicidal. But the public “just” wakes up once customer lives are affected. Forget the “slaves“.

A positive Mystery Shopper visit, excerpt:

MS eye contact

“The staff member who served me made good eye contact and greeted me with a friendly smile. While remaining focused and efficient, she also took time to engage in a few words of conversation, which added a personal element to the exchange – enhancing the welcoming atmosphere of this store.”

A negative Mystery Shopper visit, excerpt:

Mystery Shopper poor comments

“I was not greeted at the till or given a smile. The only conversation was what was necessary for the transaction. To be welcoming the team member could have greeted me and smiled and be engage(d) and positive, the team member could have given me a friendly remark or made small talk.”

— or —


“Team members should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful to smile that day.”

I wish I could have told this MS that staff are not paid sick leave for the first 2 and 3 days depending on age. So one had to decide if to stay home sick and lose income, or go to work unwell and get a telling off from the manager like I did because I coughed when I happened to serve the MS.

I wonder if Amy Sharpe served the Mystery Shopper and how she would have felt reading a negative comment on her service while feeling the experience of the “overstretched staff” and it being “stressful and confusing and the queue makes it even more so.”

I even wished sometimes customers would just join us for a few hours, especially those who quickly complain about everything.

Just few of the countless Tweets, just from this week:

This customer had good service for THREE years, then one negative experience and the world has come to an end. I linked her to Amy Sharpe’s report to bring some perspective for her feeling so unwanted. But I deleted the Tweet again as I write too many Tweets and always like to de-clutter my Twitter feeds:

2018-11-28 Bad Service after 3 years


“Every time…”

2018-11-28 Wrong Coffee


2018-11-28 No steamed milk


“Oh no!…”

2018-11-29 Gingerbread Latte


etc. etc.

So, companies like Pret have created a “nation” of complainers where the British were usually patient and polite, they now cry like babies whose bottoms haven’t been wiped in a while! And the money keeps coming in while Pret responds with “Oh no…” and “Oh gosh, are you okay?…” sweet-talk to keep the babies happy and the money rolling!

I responded, but since deleted as well to this baby who had no issues to call hard working people the “C” word because he was in the “teething” period having his day ruined by a hard avocado. Pret’s typical cut’n’paste response, apologizing while he is offensive, and as if they really contact each shop all day long for repeated hard avocados:


The mantra, I am told repeatedly, is “NEVER guess”.
But from what I witness, the speed at which staff often have to work could put these commendable new standards at risk.
On my second shift I find an orange juice two weeks out of date on the shelves.
The shocked team leader tells me: “You don’t need to tell anyone, otherwise we’re f****d. It is really bad… I’ll throw it away.”
One barista tells me the cramped service area is a “nightmare”.
He says: “If I’m next to you, you have to shout. If you don’t shout I can make a mistake. A person can grab the wrong coffee. Make mistakes and the customer gets mad. You’ve got to focus, stay calm.”
With soybeans and dairy prominent on the menu – and among the 14 allergens kitchens must legally declare – this admission is worrying.
On my last shift, stickers are introduced to distinguish between soya, coconut and regular milks. But one barista serves a coffee without a sticker – and a manager barks: “Where is the sticker?”
The £8.25-an-hour shifts are tough and I collapse into bed exhausted after eight hours on my feet, lifting boxes, mopping and dragging tables around.

Nothing more to add except this Link

Some staff do 12-hour shifts or work at other branches to earn more. To add to the intensity, employees are battling the cold due to its station location. I wear extra layers to stay warm – there are only two Pret fleeces to go round, so we share.

Nothing more to add except that some staff even do 60-70 hour weeks assigned by the manager! I had to speak out about this as Team Members were exhausted, at times became sick from the amount of work, but were too scared to speak with the GM. Again, I did not make friends with my bosses. But neither did I care!

When the bustle dies down I clean the shop but a colleague urges me to skip certain tasks.
“You’re supposed to sweep and mop every day but don’t do that or you’ll never leave on time,” he says.

This unfortunately is common in most shops that staff are so swamped with work they are not able to finish in time and are NOT paid for overtime. I fought for this with my managers in every shop. I would say to my teams who did their best and me as the Team Leader helping them, that if they can’t finish I will mark this on the cleaning rota with an explanation, instead of just ticking off the jobs as done like most do to keep the appearance that jobs were completed. I’d then take responsibility when the boss summons me in the office the next day. I let the team go on the dot when our shift finished at 9 or 10pm or whatever closing and cleaning time the branch had.

2018-08-18 #50 Pret A Not Worth

Coffee Specialist, London April 2018

Most Team Members have families with kids at home, not seeing their children all day as they are in school, and later the parent is working when they go to bed. So I made it a point to let them go when the shift finished. I was very organized and made sure that the important jobs, health & safety was taken care of and prioritized these. I structured my teams in this way and left the unimportant jobs unfinished if we didn’t have time or enough staff.

In the early times in Pret I would work and work, finish in time and also worked overtime unpaid. But then the time came where I drew a line. It is okay here and there to finish a little late, but it was the norm in Pret and it seemed a very calculated one as Teams worked extra for no pay every day. I struggled with my managers and communicated that if we have to stay longer to finish the job, I will pay them the extra time through the system as was part of my job. If my bosses didn’t want that, then I told my team to finish on the dot and we go home. Full stop.

This of course didn’t make me friends with my bosses, but neither did I care! My friends are not these kind of people who exploit workers for their own bonuses. One Pret staff reviews this as a common practice for managers to give them a job to do 15 minutes before the Team Member would have finished the shift. But the job would take 30 – 60 minutes to complete. I experienced this many times as well and was made to feel bad if I needed or wanted to leave. It took me some time to stand up against this. Pret staff in the UK should do what their colleagues in the U.S. did, a class action suit for not being paid overtime.

Full article of the Sunday Mirror

I have to be honest that I wished Amy Sharpe would have worked longer, a month or so like James Bloodworth did in Amazon. It would have been good for Ms Sharpe to cover the early shifts and weekends as well, including working in the kitchen, as each time and job has its own challenges. But I’m not complaining. She covered 1 or 2 weeks (?) really really well, while I have 10 years of “material” to share that almost literally killed me having survived bullying during bereavement.

So, I have to be patient and acknowledge the brilliant work by this journalist having been willing to do this, as well as Sathnam Sanghera’s article. And many more people will tell their story in time away from the typical PR that Pret does so well. I keep confronting Pret on a staff suicide in 2017 and who knows how many more are under the carpet when they could hide two customer deaths for two years and the other for 10 months! I know my approach and direct confrontation is full on, but I almost lost my life after having worked with integrity, honesty, very hard and with passion for my teams. I cannot be silent after having wasted 10 years of my life in Pret with the knowledge that staff continue to suffer behind the facade. And if any reader wonders if I went to court, I explain here.

Thank you for your time in reading this. And thank you to anyone in the press to have taken a closer look. Thank you to Amy Sharpe. Ironic and delighted to be calling a reporter a now former colleague of mine! Well done Amy!

Life is short, please be kind to yourselves and others.


UPDATE: 14.12.2018 A rare observation from a customer regarding forced friendliness.

2018-12-14 Customer recognizes forced friendliness happiness


UPDATE March 2019 – The first time I share my story verbally in one go in this interview.



Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

We spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

UPDATE February 2019, my posts on Why do Pret Staff continue under Harshness

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

©2018 expret.org

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12 thoughts on “Undercover Under Pressure in Pret

  1. So glad you are out of there, and grateful you are writing in detail to help others. Who are these people who demand one-minute perfect service? Holy God, no whipped cream? END THE FUCKING WORLD. I mean – really? Who are these people? To write to PRET and name a person working 12-hour shifts, making probably 1/10th they do – what kind of overgrown TWAT would do that? Tell you what — trade with anyone in Yemen right now and see how fucking important your whipped cream is and exactly how many people aren’t screaming in pain, let alone smiling. Unbelievable. I’m glad the reporter went undercover – or at least under-napkin (short time spent there). Not exactly an in-depth, but a bit of insight for sure. Don’t give up hope. Please feel free to trash this. I never swear on comments — ever — but this is beyond belief. Just wanted you to know I am listening and feeling for you. ♥.

    Liked by 1 person

    1. Niki, no I won’t trash this. Thank you for getting it! Yes, I mentioned to Amy, the reporter that I wished she would have stayed longer, especially do a week in the kitchen where the pressure is to get products out super fast. And that is where customer lives are endangered as well as staff’s mental health.

      “These people” who time service are the Mystery Shopper who are employed by outside companies to go to each Pret once a week to judge businesses on service, variety of selection, cleanliness of shops etc.

      It’s not a bad thing because this way services are improved for customers, BUT the issue with Pret is that it is SO HIGHLY strict where staff become mentally ill.

      I was told off because I didn’t smile which the Mystery Shopper (I call them “Misery” Shopper) commented on just days after I buried my brother! There was no mercy from my line manager.

      Yet, countless times when the MS commented that I did smile, made eye contact, made conversation during the worst traumatic time in grief, my bosses NEVER encouraged me like saying “well done, I know how hard it is right now…” etc. NOTHING.

      You do really really well in your job, no comment, but the moment you are not 150% perfect, you’re in trouble.

      I kept many of the MS reports where the MS comments were extremely positive. I kept them because I was targeted by an area manager for supposedly not giving good service and not “engaging” my teams, even though the MS at times commented that my teams were the “best” they’ve ever seen.

      Very sad and stupid to have to keep those. But I write on this here again in my “3rd Open Letter to Pret Customers”:

      Right-click and open in new window or tap:


      And yes, the missing “cream” issue is what they call a “First World Problem”. And customers do NOT understand nor care to know how many times I at least went home and couldn’t hold back my tears in the bus and at times I was headed for the bridge after shifts.

      A former Pret employee who got fired for starting a Union (under pretense of allegedly making homophobic remarks) tweeted that the Mystery Shopper should be stopped in the hashtag #EndTheMysteryShopper.

      Right-click to open in a new window or tab:


      I do think that a Mystery Shopper is not a bad idea, but Pret set the bar so high it damages mental health, self-esteem and frankly is degrading and dehumanizing.

      Liked by 1 person

    2. P.S. the 1 Minute task (serve customers within 1 min of joining the queue; serve hot drink within 1 min of ordering and clean tables within 1 min of customer leaving) are tasks set by Pret A Manger, not by the MS themselves. The MS just follow what Pret demands via the external MS companies.

      The Pret Union person commented on a song a customer did on YouTube. There are other customers who made songs like they are “in love” with Pret because they are so impressed with the service, not realizing that staff is forced to smile and “pret-end” to be happy via the pressure of the Mystery Shoppers. I have had incidences where my boss summoned me into the office, told me off because I didn’t smile enough, sent me out and ordered to smile! Needless to say that an order to smile does not bring true happiness but is a huge fake and emotional abuse.

      Liked by 1 person

  2. Thank you for explaining more fully. I’m sorry you went through such a hellacious time. *hugs*

    This kind of stupid management is sowing so much negativity into the world. I can’t believe it hasn’t come back tenfold to bite them in the ass. These mystery shoppers and their first-world “problem” – this is a blip. You’re holding a perfect cup of coffee after walking in a minute ago, and you want a smile? Come to NYC and try that you moron.

    I was a single mom and worked in food service as a waitress for years and as kitchen prep. For a while I did it full time, but then I got a real break from a friend’s mom who paid for me to go to Katherine GIbbs to get office skills. She was such an angel, and I’ll always be grateful for her help. Even after that, I needed extra work. I filled in on weekends and some nights after working 9-5 as a secretary. I had two, then three kids, I was exhausted. I worked until almost 7-months pregs with the third doing night catering parties — carrying those huge covered plate dinner trays. But I needed the money to pay bills. Just the baby’s day care alone was enough to need that extra job.

    If, on top of all of this, my management had abused and dehumanized me in the way Pret is doing every day, I would have lost hope. I wouldn’t have been able to do it. The closest I came to that was when working for Denny’s, a big chain, but it was the customers who were the worst of that, and I had a 9-5 job to fall back to. A lot of people don’t. No doubt for many at Pret, this is a first-time job. What a terrible introduction to being an adult!

    I hope everyone reads your blog and boycotts Pret until they take this BS 1-minute rule off the table and train their managers in decency. It’s ludicrous to treat people so shabbily. It’s not only crap management, but I can definitely see how it would be very dangerous to employees and customers alike.

    Liked by 1 person

    1. Thank you, Niki for your kind words.

      Unfortunately most people don’t give a toss until they are affected. As usual.

      The problem is that especially in the cities workers get conditioned that this is the norm. I really love your take on that young people, quoting you:

      “No doubt for many at Pret, this is a first-time job. What a terrible introduction to being an adult!”


      I used to always tell my team that this being their first job, they don’t know anything else. I worked in 3 countries (Ger, USA, UK) mostly in the catering industry, but I’ve never come across such hostile and toxic workplace like Pret.

      People ask why I stayed so long, for many reasons, you get conditioned and brainwashed, I worked since I was 16 helping my family and later paying my own bills. People often say that I’m a “tough cookie”, for sure I am, that’s why Pret bit their teeth out on me! … and other stupid reasons, for sure I had a life before my brother died. And Pret made the mistakes to mess with someone who has nothing to lose anymore.

      And even while working in Pret not being public, but now openly, I keep confronting Pret on a suicide of an Assistant Manager in 2017 as I receive some troubling information. I do wish that Clive Schlee and responsible people from HR sleep well at nights.

      About NYC, Pret is in NY as you may know and I emphasized that the U.S. part of Pret is a mess. But JAB Holdings that bought Pret now will clean that part up with their German efficient. Google them and find what other business they own if you want to boycott them.

      The U.S. part of Pret I highlight in 2 blog entries, right click & open in a new window/tab:



      If people read nothing on my website but these two entries, I’m happy, and many do:

      Selection of Quotes:

      Substantial list:

      One last thing, I “told on” Amy because she’s a journalist who just wants a story, but I am tired of people using my story just to ride on their career.

      But she did well, she is young and just hungry for stories, and I wished she would have done an indepth investigation, but I won’t complain, I am very grateful.

      My Tweet to her to make clear where her undercover work originated from:


      I am not a political person, don’t understand much this BS, but if anyone is passionate about fairness in the workplace, check out Bernie Sanders and how he tirelessly took on Amazon and got results! Massive respect for this politician! Plainly human!

      Liked by 1 person

      1. Thank you for explaining about the US and for supplying links I didn’t realize they were here too. I’m sorry I missed that. And in the US do they also use mystery shoppers? You know, my anger at this kind of treatment of people sped my typing, and I didn’t mean to sound as if the US doesn’t do this because they do. People who complain about no whipped cream or lack of smiles or you know getting an order mixup this is not even a first world problem it’s an elite “problem.” I think it’s really cool that you are taking what you have learned going through this terrible fire of grief and hardship to shed light on this problem so that others don’t have to suffer and eventually it can be solved. I will read the links. Thank you again. 💕.

        Liked by 1 person

      2. Thanks Niki,

        you hit the nail on its head, I didn’t even think of it this way, except that I always felt Pret with its CEO Clive Schlee being really arrogant snobs that the public is now getting a little bit of a look at.

        Quoting from you:
        “People who complain about no whipped cream or lack of smiles or you know getting an order mixup this is not even a first world problem it’s an elite “problem.” ”

        Once this whole allergen issue has calmed down, I bet Clive Schlee will silently sneak out of Pret and go into “exile” to another company.

        I will eventually change my website back to poetrasblok.com away from his patronizing labelling me his “late night girl”.

        He seems a good CEO, but he is worst I’ve ever worked under, just luring and drawing people in.

        Former IT Analyst review on Pret’s London HQ: (right-click new window…)


        Best wishes.

        Liked by 1 person

      3. I got an email from Eckhardt Tolle today (as did no doubt millions of others) saying “Forgiveness is the way out of karma.” I remembered that now as I was about to respond to you because my first thought was, “I hope Mr. Schlee receives all the karma owed to him as soon as possible.” Of course, this will probably negatively impact my karma. I have been really drawn into your story. The anger I feel for what you and others at Pret have gone through spilled over in ways that were unexpected to me — very salty written words, and often thinking of you and others at Pret, and this man, Clive Schlee. My reaction was so strong and I realized today as I read these words on the linked page, “Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only…” that it’s because of something I went through at a big law firm in Philadelphia where I worked. I never wrote about it except to friends, but I also never forgave it. At the time, it was the year after I lost my son Samuel, and literally everything in my life was ripped apart. It’s a long story which I’ve written about as I can (Her Angel). But this other story, the injustice and humiliation I suffered at work, the exploitation, the callousness — I actually just pushed it all down. This is one reason why I feel your story so very strongly. Keep your hopes up. I’m cheering for you. ♥.

        Liked by 1 person

      4. Yes Niki, some of my friends mentioned forgiveness early on while I still worked in Pret. And I tried, I tried hard like young David who tried on the armor of “big” Saul but coulnd’t function in it.

        I threw of the “forgiveness” armor to speak out about justice.

        I wothdrew my court case against Pret because my dad died at that time (you have to keep a time frame to file a claim) and without a lawyer and my mental state down, I knew I couldn’t cope.

        And all I had left is to write publicly.

        The unfortunate thing is that people like the journalist Amy Sharpe and other people just use my story and experience for their career.

        I passed the written evidence on to people I call friends. Not sure if they do sonething with it once I’m gone.

        But all I can say is that I gave it all.

        Thanks for your attention.

        Liked by 1 person

      5. I believe that you gave it all. The only reason I mentioned forgiveness was because of my own dark feelings now being brought up. I’m sorry. That was not a direction to you but a reminder to me where my mind can go when unchecked. It was also about karma and really the karma part of that quote is what got my attention. Forget forgiveness. You know – I was in my 50’s until I was even willing to be willing to forgive. Keep doing what you need to do to keep your heart protected and your mind peaceful. ♥.


      6. I have read several of your links today and will read more as I can. I admire your strength and resolve to help others, even after the terrible trauma you suffered. You are a shining light my dear. My heart is with you. *hugs* ♥.

        Liked by 1 person

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