Where is Clive Schlee?

 

Oh, found him!

Not!

Glassdoor’s Top CEOs for 2019 Announced.

The average score of CEOs on Glassdoor is 69%.

Pret A Manger was never average! They always aimed to be special and extreme!

Glassdoor’s Top 50 CEOs in 2019 with over 90% ratings – Revealed.

@CliveSchlee, if you are reading this, as you read my blog at times, do you still name, shame and blame your managers when they fail?

Do you let HQ still send out mass emails to every shop with the lowest scores in Health and Safety for example, where a shop failed? Giving detailed report and the name of the shop?

I know you also “brag” on staff when they succeed to make others jealous to compete I guess, a typical strategy to “motivate” the workforce. I don’t like the term “workforce” as it sounds like an assembly line of robots.

But are you still naming, shaming and blaming your managers and staff openly?

What are you going to do about staff welfare and stopping this work environment for more profit?

What are you doing about Customer deaths before they become public?

And what about Staff deaths? Suicides?

When will you take responsibility and resign?

Have you seen your Glassdoor score, Mr. Schlee?

And what are you going to do about it without employing a PR company to clean it all up?

When are you going to stop to just paint and clean the outside facade while the inside is rotten?

 

2019-05-05 44 recommend Pret 52 recomm Clive

June 2019

 

HQ IT Analyst

Pret Head Office Review on Glassdoor

 

and …

 

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints

 

2011 I Hate Pret Fuck Pret

Facebook group @preth8ers

 

TWO Pret staff have died recently.
More here >
Why is Pret not being Investigated?

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Marley Shot the Sheriff & Plenty of Deputies

 

Pret A Marley shot the Sheriff and plenty of Deputies

 

Sheriff

Sheriff Bajo, former Pret Assistant Manager and father of a young child was unfairly dismissed and ended up sleeping in his car.

 

The light, humorous tone of this blog entry is to continue a serious issue in Pret A Manger including recent staff deaths.

 

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Slideshow can be paused

 

The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints

 

2011 I Hate Pret Fuck Pret

@preth8ers on Facebook

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Interview of Former Pret A Manger Employee

 

Two customers recently have commented on the intense stress or the lack of management on the shop floor during busy times.

  • Most customers only complain when they have to wait more than 2 minutes to be served, while being perfectly happy to wait 10 minutes at Starbucks. This is because customers now are “spoiled”, knowing they get served within minutes, even seconds at Pret. I explain in my interview at the bottom why Pret has the 1 minute rule.
  • Most don’t understand that staff are forced to serve within 1 minute or they may lose the bonus if the Mystery Shopper wasn’t happy with the timing and service.
  • Most people do not see the stress and pain staff go through.
  • Most don’t care to know about the fear management under harsh managers and the depression staff suffer. I mentioned this to customers on Twitter who were fast to complain about the service, I told them that I was complimented many times by colleagues, customers and Mystery Shopper reports on my service, friendliness, giving coffees on the house etc. Of course I had bad days as well, but I received a lot of good feedback and yet no-one knew how many times I left my shift after work headed for the bridge, especially during bereavement and the bullying on top of it Pret put me through.

 

My story is at the bottom in an interview.

 

But only two customers that I found recently speaking out on behalf of overworked staff. Yes, customers also go on Twitter to commend staff for giving free coffees and being (seem!) happy and smiley. But no customer asks themself how anyone can smile, be happy, chatty for 8, 10, 12+ hours EVERY DAY in an intensely stressful, noisy, busy, often hot and dry environment, where they are not allowed by management to drink even water behind the counter to stay hydrated. People have NO idea how exhausting, stressful and depressing the job is. And they are expected to fake a happiness and smiles or lose bonus when the Mystery Shopper marks them down and managers threaten them with disciplinaries or job security in the office.

 

2018-10-02 Modern day slavery depression

Depression. Anxiety. Dread to go to work

 

2019-04-22 NEW on TWITTER

Link

 


 

I write extensively about this in the Emotional Labour article.

 


 

2019-03-19 Response to customer complaint re manager

Link

The second Tweet is a response to the CEO’s reply to the above tweet, yet it’s not addressed to his Twitter account nor posted in the same feed as above. Not sure what that’s all about:

2019-03-19 Customer re managers

Link

 

And this customer’s observation made my day, because most people either don’t see the stress nor care how horrendous it is for staff. In this case here it’s King’s Cross, one of the most (and worst) busiest branches. I worked there for a week to help as they were always low on staff. After that week and the manager asking me if I can come again, I politely declined, there’s only so much mental and physical pain you can take.

 

2019-03-22 Customer Noticing busyness Pret1

Link

 

2019-03-22 customer kings cross emma observation stress

Link

 

2018-10-20 Staff cry

Link There are more tears that flow behind the scenes in the kitchens, staff rooms, in the bus going home… Just 1 customer had enough eyes to see and care!

 

2015-09-29 Staff cry

Link

Yes, as a Team Leader I had to console a lot of Team Members over the years after they were shouted at by managers and/or customers, received a warning because they didn’t smile when they served the Mystery Shopper etc. I cried many times, but as a Team Leader not in front of my team, I locked myself away in the toilet or on my way home in the bus I just led the tears flow.

And in all this Pret tasks the weekly Mystery Shoppers that visit every shop to probe on the following among also probing if they are served within 1 minute, receive their hot drink within 1 minute etc.:

04 MS

Pret: “We aim to connect with every customer with eye contact, a smile and some polite remarks. Rate the engagement level of the person who served you at the till.

Mystery Shopper: “I was not greeted at the till or given a smile …

Line Manager to the person having served the MS: I need to see you in the office!

 

Customer recognizes forced friendliness happiness2

 

What staff go through behind the scenes that customers don’t see, nor care about:

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The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints

 

man-320273__340

 

For the first time I verbally tell my story with Pret in one setting on a podcast.

Preview:

 

Full Interview:

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

The main subject being workplace bullying, we also spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general and what to look out for in an interview for a new job. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. I also tell my story for the first time verbally in this >>> podcast interview based in California. Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Long List of Pret A Manger Staff Complaints (Updated June 2019)

 

 

For the first time I share my story verbally in one go in this interview.

Underneath the interview section are reviews/complaints from current and former Pret Staff.

You can still listen to the interview while scrolling below to the many staff complaints. Links to the reviews open in a new window or tab depending on what’s selected.

 

On Vimeo:

 

 

Or Audio Player:

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

The main subject being workplace bullying, we also spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general and what to look out for in an interview for a new job. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 

2019-04-22 NEW on TWITTER

Link

 

2011 I Hate Pret Fuck Pret

 

June 2019 Glassdoor percentage:

45% of staff (all positions incl. Shops staff, HQ staff, Management etc.) recommend working for Pret; 52% recommend the CEO. Occasionally these numbers rise again when suspiciously 5+ positive reviews in a row appear listing each position. But the truth will always surface:

2019-06-05 45 Staff recomm 52 recomm Clive

 

A customer complained on Twitter about how when it is very busy the manager is not helping on the shop floor but sitting in the office. I mention this in my interview as well.

 

2019-03-19 Response to customer complaint re manager

Link

 

The second Tweet is a response to the CEO’s reply to the above tweet, yet it’s not addressed to his Twitter account nor posted in the same feed as above. I wonder what that’s all about:

2019-03-19 Customer re managers

Link

 

Another customer

 

2019-03-22 Emma Customer observation

Link

 

2018-12-14 Customer recognizes forced friendliness happiness3

 

2018 Emotional Labour Labor Quota Smiles2

Link


 

2018-11-01 Go back to UK

 

Horrible Company Pret

 

NEW Glassdoor review 05.05.2019 from a Team Leader

2019-05-05 DON'T APPLY Team Leader

Link

 

NEW review on Glassdoor again 08. June 2019 from a Barista in Oxford

2019-05-08 Worst place barista Oxford

Link

 

2019-03-02 Team Leader Never Again

 

01. June 2019 “Exhausting work, slave labour”

2019-06-01 Sanish exhausting slave labour

Link

 

UPDATE May 2019
TWO Pret staff have died.
More here >
Why is Pret not being Investigated?

 

2019-03-01 Paris horrible

 

2019-02-09 Response to Homeless House Tweet2

 

Italian: Exploitation, racism …

Rough translation: Not very professional company and very low paid, little social life. And too long shifts, bullying and racism was everyday routine

2018-11-21 Italian Exploitation Racism

 

2019-02-28 I hate work in Pret

 

A customer in Chicago commenting on a deceased Pret staff and Pret itself:

Chicago Pret horrible company to work for

Link

 

2017-05-26 Pure Misery

»Everything is over priced and you are forced to act like a happy jack-ass or your pay is cut. This place is what hell must be like.«

Link

 

A rare observation and acknowledgement from the outside of the forced happiness/friendliness of staff:

2018-12-14 Customer recognizes forced friendliness happiness

Link

 

PAMSU Dismantle MS

 

2018-05-09 PAMSU EndTheMysteryShopper

#EndTheMysteryShopper

 


 

If you want to skip this long intro, scroll down until the red writing, and below it click on any of the many staff complaints I linked from outside Employment Review websites, YouTube, Twitter etc. as well as what I survived in Pret.


 

When customers who are so impressed with Pret because they only see the outside, the facade through the PR[et] machine, they ask Pret about these complaints and then are too easily sweet-talked into believing that this is just an unfortunate exception. But the truth will always come to the surface, no matter how long it takes.

I have chosen to do this public because I suffered so much and almost lost my life. I do this publicly for my own protection.

I wasted close to 10 years of my life in Pret! It is my biggest regret.

One major reason, but not the only one why there are so many complaints: Bridgepoint Capital. With the new JAB takeover, it will get even worse unless Pret radically changes their approach to the work conditions, and a £1000 fix won’t do it in the long-run, it is just an incentive to lure new workers in and retain current staff.

In the end, when nothing worked to make me resign because my grief was in the way of Pret’s business and my suggestions to improve work conditions was an inconvenience. When nothing worked (bullying, threats, file notes…) Pret used a Development Manager from HQ who also is a Hypnotherapist and NLP Practitioner, both that can be very dangerous tools in manipulating people, and they used it well. This development manager supposedly lost her brother similarly to how I lost mine and that way they used her to get to me, stepping on her as well as my dignity.

On a side note, she is governed under this therapy body who have a commitment right on their front page that I have not seen on other therapy sites: “Our accredited Register status helps to ensure the safety and protection of the public.” I find this  odd, as if they have therapists who are not working for the safety and protection of the public. This Development Manager who is also a Hypnotherapist and NLP Practitioner certainly is not adhering to safety and protection.

I became suicidal and ill. I was tricked and trapped again and again by management and HR, and my ill emailing out of trauma, having started to drink, I was fired while my father was in intensive care just out of a coma. I declined 4 settlement offers not signing anything and survived to speak of the ordeal I went through. This is Pret “doing the right thing naturally” as their HR department, and Pret in general claims.

 

Right Thing Naturally

 

I want to “let” others speak as well, complaints from even recently on employment review websites, YouTube, Twitter and other sites in the long list below.

 

Complaints from current and former staff members and managers, you can “blindly” click on ANY link below at RANDOM and it will read the SAME in a nutshell, at different times/years, from different positions: Discrimination, horrible, biased and incapable management, overworked, not paid for overtime, favouritism shown to own country-men etc…. Pret has extremely good PR in place and is sweet-talking their way out of this or post their “good deeds” online to cover up what really goes on behind the scenes, when customers contact Pret regarding these Staff Complaints.

 


 

The first person ever to stand up publicly against Pret’s terrible work-conditions was Andrej Stopa. I am the second, and in time more people will stand up.

Link

 

In my own way to cope with this be it sarcastically or with humour to get away from the seriousness and pain, I take a complaint from below’s list and put them daily as “Quotes of the Day” on my blog and collect them HERE, to stress the point how toxic Pret’s work environment is, and how it is hurting people hidden behind the shiny PR(et) facade.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything, but there may be fake reviews! And also the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more profit, is poisoned throughout the company. And in time the truth will always come out. Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews. In my 10 years in Pret I worked with over a dozen managers, and only 2 were decent, fair and caring, not to mention hard working. The majority I worked with are immature, discriminating, bullying, insecure, complacent and oftentimes incapable due to lack of training.

True reviews will always continue be written on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

 

One quote from a former barista in Pret NYC mentions that every shop they have worked in, it is the same story re: bad management, favouritism etc. And it really is, also in London, UK: “I worked in 4 different shops and the song and dance was the same in each one.”

Another review also from NY: “Every manager I have worked with – I have worked with 6 – will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company …” And I can verify this even in London, and I have worked with more than a dozen managers! Only 2 of them were exceptional and good, but it is the sad exception even now in 2018 as my experience and the below reviews show.

On the subject of missing pay and overtime not being paid as I have experienced as well in 10 years countless times that I had to chase missing pay from managers. This was draining and a job in itself.

Pret staff in the UK and elsewhere should do the same as Pret staff in the USA have done, go to court to reclaim missing pay: Pret A Manger settles overtime wage claims of 4000 employees!

You can click on ANY of the below reviews and read the same in a nutshell: bullying, discriminating management, over worked, missing pay, discrimination etc.

 

I did not correct any mistakes in the below reviews to keep it in their own words.


 

Start of the long list
of staff complaints / reviews


Get ready to lick so many a***es to advance

“Dear Lord, protect me from ever need to work for Pret a Manger ever again. Amen.
For this company you are numbers, robots, machines, you are no humans.”


horrible managementmanagement is disrespectful, they fire people when they are having rough times in life even if they talk to a manager about it , i was penalized for calling out for a funeral.


Go back to the UK, PretI have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience


Horrible place they shout at you all the time for any little mistake. … push you to be more and more quickly treat you like a robot not a human being … Dumb and bossy staff members….” Review from 27. June 2018


 

NEW May / June 2019

11. June 2019 “Nightmare – If you want to feel like a slave, work here. All management who will not accept you if you aren’t one of them…All phonies with fake smiles. They look down on the workers with spite. This company is everything that is wrong with the world.”

11. June 2019First world slavery!! – There aren’t any positives the negatives are too many…You don’t need to leave the first world to experience slavery. Pret is a extremely harsh and rude place.”

09. June 2019 NY Barista: “Poor Management and FavoritismI had basically no work life balance for the almost two years I worked there just to have someone who was only there a few months get promoted to leader because she was friends with management.

08. June 2019 Barista, Oxford: “Worst place in my life
Cons: All! Everything is bad! Slave job! Bad managers who put always the blame on you… Learn to be more kind with the workers!

05. June 2019 Team Leader: “DON’T APPLYYou meet great coworkers that get you through the dayYou have disgusting managers that only worry about themselves and their pockets. Never threaten an employee. Be honest and upfront….”

05. June 2019 NY: “Nice people, tedious work – You are doing the job of three different positions because they are low on staff.
Pros: Money
Cons: Everything else

01. June 2019: “Just Ugh
Pros: Free food, that’s really it. Not much more
Cons: Everything else. You get worked like a slave for pennies – treat it like a VERY temporary job to put cash in your pocket”

01. June 2019 Spanish: “Exhausting work, Slave labour”

Rough Translation:
“Working in the kitchen is like slavery, they force you to make sandwiches in very little time under pressure, the supervisor/leader is always “screwing” up. When you finished your job you have to stay longer for free. It’s physically and emotionally draining/exhausting. You sweat for 8.65€ (£? as this reviewer is in Edingburgh and Pret’s wage is £8.65). Stop crushing people.
Pros: Free food and coffee
Cons: Slave Labour”


 

28. May 2019massive pressure on kitchen leaders, early hours, stressful environment”

28. May 2019Favoritism everywhere, all the hardworking people continuously got in trouble for the lack of job the favorites did.

27. May 2019Robots welcome, humans go work somewhere else!!

2019-05-27 Robots welcome depression

 

27. May 2019 General Manager (GM): “Pret is great place to work if you want to make some money – on management level. However pressure is so high you can’t rest when you’re off or even on holiday

27. May 2019 “Work politics, blame games, pressure to deliver highly set targets”

23. May 2019 “Not good – Bad manager and team leader is lazy in the office long hours little wage Not a good company to work for

23. May 2019I did not like working in Pret. My team leader is aggressive, I could not finish my bench in time.
Pros: going home at end of shift
Cons: horrible place

23. May 2019 Hot Chef: “Thank you, NEXT! Training for me and others mostly happens at home when we are not getting paid. There is no appreciation for those who actually are acting as team members because one tiny mistake and you’re on the chopping block… being made to feel like I don’t matter, daily new rules and expectations

22. May 2019 “Most Managers are super bad – Get more involved within the shop instead of sitting in the office. Learn to make better rotas.”

22. May 2019Do not work here – Management are rude and unreliable. Listen to ALL EMPLOYEES!”

21. May 2019 “-terrible managment -early start at 5:00am -long hours –rotas never ready can’t plan week -GM is stressing us all time -low pay -fake smiling even when feeling down -mistery shopper unfair -too much stress -no team work -manager stress and not available”

20. May 2019A lot of the raises that were given have been taken away. Not enough front of house workers

13. May 2019the mystery shopper pressure is too much – every little detail is a problem your hard work is lost by the smallest mistake.

13. May 2019very neurotic environmenteveryone is so afraid of little mistakes – management manipulate in fear and are always stressing us. very stressful not worth the pay.
Advise to management: get some psychological help – your leaders are neurotic – what do you do to them?

12. May 2019Don’t work at Pret, not recommended! – Huge stress and constant lack of staff. Very bad management. Terrible workplace. No point in giving advise, they don’t care.”

12. May 2019Pret A Manger is like the military and a cult!! If you work at Pret you go between brainwash and abuse. You get told nice things and given a few perks but for the peanuts you have to work like an animal

09. May 2019 NY: “robotic work that eats away at your soul one day at a time. The turnover rate was ridiculously high, and for good reason.”

07. May 2019 “Scrap the bonus and pay us the £1. We work reallly hard.”

04. May 2019Stress, discrimination, mental health problemsDo not work there, HR cannot be trusted. Worst place ever. Pret has gotten much worse over the years, cut benefits, even less staff as before. Terrible place.

02. May 2019 Barista: “Pret soldiersYou’re not a human in their eyes, more like a slave. The management rubbish, they doesn’t care for you. no opportunity, no life.
Pros: Non
Cons: everything

01. May 2019 “Most staff english is not there first language, so this is often confussing – To speak english and not shout



April 2019 …

If you want to know what depression is work at Pret a Manger.”

30. Apr. 2019  “False promises and chaos

30. Apr. 2019Dishonest and incapible managers, long hours, stress, noise, low pay, no room to grow and learn”

27. Apr. 2019Constantly understaffed – No one listens to staff members,your advertising ,that you care for people,but it’s often complete opposite-discrimination,abuse no equal rights,constant favorism,most of times managers are in their positions ,because of licking their way up ,not because of hard work or honesty.”

25. Apr. 2019Dishonest company

24. Apr. 2019Bad environment

22. Apr. 2019I don’t recommend Pret – What is your training for managers?? Why are many so careless and some so rude and bullying?? What is your problem???”

16. Apr. 2019Toxic work environment – very poor management, long hours, fake smiles, too high expectations … stop be racist

13. Apr. 2019bad place to work don’t go there – we give you lot of advise already you don’t listen. it’s only about profit and cutting corners to do all the jobs. not worth”

01. Apr. 2019Treated like a slave Rude to new staff Over working So much pressure”

07. Mar. 2019Modern slavery
Pros: it does not have anything good
Cons: modern slavery and bad manager

ToughBe careful not to fall in the trap of the happy family: it’s a brainwashing strategy to make you forget you’re just the piece of an engine to them.

man-320273__340

 

Getting harder to stay here – In the last 6 months everything has gone downhill, many new standards which make it difficult to focus on customer service and turns us into robots.

factory work with lot of pain – Advice to Management: why are you so mean and don’t care for team?”

Poor Management – If management sucks you’ll be overworked,treated unfairly,lose of standards due to negligence”

Don’t work for Pret – Discrimiation from managers – bad HR experience

not good culture, not clean

Wouldn’t recommend this job to anyone. – Too much work for too little pay – Rude and inconsiderate managers”

Always lacking team members, poorly managed”

Harrassment, emotional abuse, exploitation of young people – Bad management, non ethical HR, slavistic management of your time at work

Terrible workplace, very uncomfortable atmosphere, lazy managers”

Toxic environmentyou are just a number, everyone is pushing you like a slave

painful jobpret a manger is painful job. feel like a slave. no time for breath. depress. bad paid. anxiety bad boss.

 

cyborg-2765349__340

 

Not good for young peoplePhysically, emotionally and spiritually draining.

Never againPrêt a Manger is an appealing company from the outside, but once you get in you realise how rotten the sistem is.

Painful jobpret a manger is painful job. feel like a slave. no time for breath. depress. bad paid. anxiety bad boss. work so fast. loud and shouts. tired. lot of pain

Temporary job to get on your feet – Working for 8 months was easy at first then became very stressful and I couldn’t wait to leave that job. Managers lack management and pushes it off for employees to handle. They sit in the office all day. Play favoritism

Don’t even bother – The baristas for some reason act like management and hurl abuse at you. Horrible People

Worst company, dishonest, discrimination, lying to young people”

Would give 0 stars if I couldMost of the managers are also passive aggressive and just generally neurotic and stressed and have a go at you for every small detail.

NY: “This isn’t the workplace to get to comfortable – Pros: Free lunch traveled frequently benefits and pay – Cons: Most of it’s corporate staff and managers

Treated like a slave – Rude to new staff”

Team Leader: “A lot of favouritism, if you don’t lick butts it’s complicated to develop your career there, unless you don’t mind to work there for ages to become Assistant Manager.”

Exploitation!!! – there is never enough team members we have to work double and pick up the mess manager leaves behind.

Not enough staff on purpose – Pret always has low staff. every shop I go has not enough people. Manager is happy when they got big bonus but they got it by team members woking extra hard”

Tried for a week not goodOn my first day a guy got fired he was very upset in the staff room.

Didn’t stay long – I spend a few days but it’s not for me. Manager didnt like me. Very hard job. Dont believe the hype.”

Horrendous Place to Be – Hiring process is robust and Engaging. Sadly its terrible beyond this. Demotivating Team Leads.Grossly biased unless you are from their country/background. Floor was supposed to be cleaned with a Blue Role,By Hand.

Sugar-coated SlaveryThe worst company I’ve ever worked for. Dishonest. Exploitative. Discriminatory. The HR depertament is a joke and the general managers or operation managers are either highly psychopathic or incompetent.

Don’t care about where you are travelling from or change hours – Be more considerate we are not robots”

Very poorly run U.S. Company.”

USA “Treated like trashEmployees were treated like trash -Advice to Management: Treat employees better”

Nightmare!!too loud, too fast, too stressful, manager is shouting, not many team members, worked more then 50 hours all the time… The emotional labour of having to always smile and be super friendly is exhausting and also ridiculous. We are retail workers not customer’s friends.

Brexit saved me!!! Leaving London – …get training how to treat people nice and fair. terrible bossy attitude.”

Managers expect you to work like a robot and never get tired or worn out. Customers would get away with shouting at us and being abusive for no reason and the managers would just apologise and offer them some free food to avoid getting a complaint.”

Floor Leaderextreme pressure for minimal pay -company constantly changing rules and adding standards”

Team LeaderRasism, discrimination ,team leader favorism ,screaming at you on daily basis high expectations people working for 2-3 people”

Modern Slavery – Pros: it does not have anything good -Cons: modern slavery and bad manager”

“Finally found another job and resigned! Do some anger management classes and stop treating your team like slaves!

Team Leader: “Never again – very poor screening system when choosing management, lots of hr issue unsolved … reconsider the Happy Team, Happy Customer scenario and solve the hr issues from headoffice

Not for britishI felt like an outsider in my own country. Train your managers! They look unhappy and stressed. I kept a low key to not become a target and just left.”

Paris: Charge de travail horrible.Entreprise a fuir absolument, des rushs épouvantables parfois 7 jours de travails consécutifs sans repos.

Never left a job so fastI worked only a few week in Pret but fell used and stressed out. Expectations is high but no help from manager. Don’t recommend work there. Not helpful manager, stessful, not enough help, small team but lot of work

If I could give zero stars I wouldPret does not deserve even 1 star. I regret having worked there. Pret looks good from the front but once you work thete it’s a lot of stress and dushonest managers

Barista: “You can do betterI was stressed out nearly everyday. The manager was very unprofessional and disrespectful. All she cares about was the money and working hard. But the pay didn’t match up with the amount of work. You’re required to do so much and know so much yet no one is taught the correct way. It just began to get too crazy for me. Drama, poor management skills and attitudes everyday.
Toxic work environment

to much stress for little paybad managers in most shop I worked, dirty work kitchen don’t wash hands, no real training, blamed for everything, no support, bad paid

NoThe place was always dirty. People wouldn’t take the job seriously. Everyday people would call out. I wouldn’t recommend working at this company. Avoid.

Italian: Exploitation, racism:Sfruttamentoazienda poco seria e stipendi molto bassi, poca vita sociale e turni troppo lunghi, bullismo e razzismo erano all’ordine del giorno

Barista: “Horrible managementmanagement is disrespectful, they fire people when they are having rough times in life even if they talk to a manager about it , i was penalized for calling out for a funeral.(Note from me, this one is close to my heart as I was bullied during bereavement under HR and CEO’s knowledge and cover-up).

Intense and stressful environmentThe coworkers are very demanding and rude. The managers don’t fix issues with coworkers properly which causes a hostile work environment.

Barista AND Hot Chef: “HorriblePret A Manger is honestly a very unprofessional work environment. I’ve met great people at the job but the job itself is very stressful and not worth the pay. Cons: Horrible management, pay, hours

I hate work in Pret A MangerTreat all fair and don’t push so much. Boring job, learn nothing but have to work so fast. I hate working there!!!!”

Wouldn’t recommendThere are lot of slogans and promises of awards but when you do well there is no award. Manager is stressed and hectic no time to learn and make mistakes. ”

Discrimination and favouritism If you can play games Pret is perfect. Hard work doesn’t count but only when you push teams hard for bonus and not train them. ”

Unfriendly environment people were too mean”

Management don’t always train new members or keep up with experienced members”

Don’t work for Pret when you sickI have disability from doctor but manager don’t believe me. they push hard no matter when you sick or not.

General Manager review, London:
Not the best place to workNot much support to the management from the Operations Team. Had to work there at least 12 hours, as there was no other manager in the store, due to some HR issue, and hadn’t received the bonus, due to lack of staff which influenced my Family tree…
was left with quite a lot of food waste, instead of having an ability to increase sales.
As well, there was no charity collection, as they always use in their marketing

As much as they “Like to promote internally” you are still just a pawn for them.”

It’s all gone downhill…”

“Other locations were filthy. Seriously… I worked at a relatively new location with staff that enjoyed themselves… but I was sent to a couple other locations at times if they needed help and ooooh was it a different story. There were some seriously gross violations, health and cleanliness wise, as well as duty and customer service wise.
Listen to employees if we say there is something wrong going on… there definitely is.”

Head Office: “Great brand poor management – Poor management resulting in poor decisions. Office culture is working really really long hours. No work life balance whatsoever and constant office politics.”

Bad experience – don’t be racist

Neutral – There is too much tedious work.”

Employees made the place hell to work

They don’t pay leaders enough money. They transfer you from store to store if the gm don’t like you

Manager: “Standards have dropped in recent years, growing animosity between team members and even their managers, training new employees is very sporadic and not everyone is trained properly, management standards have also lowered, if you’re a manager, good luck trying to have a life. You guys really need to start training people by following a system, not however and whenever you feel like it. ”

Ehh not worth it at all – Unprofessional staff, youre not even trained properly they just throw you in there and if youre lucky someone who isnt BRAND NEW (btw literally had someone that got hired 4 days before me showing me the ropes) will notice you dont know what youre doing and assist you…not enough breaks…I do not recommend!”

If you are a team member you are a cleanerCons: management, shifts, salary, conditions, timetable”

“Very busy, mentally and physically exhausting – Care more about your employees.”

Greedy Company – Long hours, very repetitive tasks, Bad management”

Too stressing for no reason – Rude management – Too many rules”


 

February 2019 on Facebook regarding the new house for the homeless (marketing):

#68 Pret A Money Hungry Regarding doing charity for the homeless: “The help they do is just for public to bring more customers in. Behind is chaos.

#69 Pret Abuse of Team MembersTeam members are abused by work in terms of quantity of work and responsibilities”

Pret does not deserve even 1 star. I regret having worked there.

need to hire different managers, ones that respect staff. the ones there now, shout at staff, don’t understands there circumstances or disabilities


Review on YouTube towards the bottom beginning of July 2018 from RPQ who now changed the name to Branzinotito, quote:
“I used to work for Pret. What a truly brutal nightmare is was. Horrible company.”

YT_JamesHoffmann_Reply2

Same comment, new name:

2018-07-24 RPQ now Branzinotito comment on James Hoffmann video

 

I am an ex GM. I walked out last year as I couldn’t take the way we had to treat TMs to achieve ever increasing demands for profit and efficiencies.” (Full review in the picture below.)

The “certain venture capitalist firm” this Ex-GM is talking about is Bridgepoint who set the immense target since the 2008 purchase of increasing shops by 15% per year and were set to make a seven times return on their investment in 2018. It is “deal hungry” JAB’s turn now to take the baton from Bridgepoint and squeeze even further the life out of staff. Good luck Pret employees!

2012-07-23 Ex GM


Terrible experience one of the worst jobs I’ve ever had … lots of stress … under payed … long hours/ short brakes … terrible management … really unflexible schedule.”


My initial comments to James Hoffmann’s video and his response, which are still not released but only visible when I am logged in to my YT account. I wrote an Open Letter to James Hoffmann because my comments weren’t visible, otherwise I wouldn’t have written one. He still hasn’t responded and just briefly recognized it via Twitter, as I have a hunch that he might have contacted or has been contacted by Pret who may have sweet-talked their way out of this again, as “PR”et is very efficient for the outside facade:

YT_JamesHoffmann_Reply1a

 

 

Unfairly dismissed Worker was unfairly dismissed, became homeless, lost his relationship, slept in his car for a few weeks. 

Unfairly dismissed Flawed HR Hearings and Appeal’s Hearings.

Dismissed for starting a Union.


 

A review regarding Pret’s Head Office from a former IT ANALYST!

Quote: “Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes good PR. Genuinely fake and dishonest company.”

 

2018-07-06 Head Office PR

 


 

A review from a former Purchasing Director in Pret NYC.

One of the oddest work experiences. Worked their during a transition period – so company going in one direction and then the opposite.

2017-02-28 NYC ODD A Manger

 

 

Quote Pret #20 Terrible Company

Quote: “Every manager I have worked with – I have worked with 6 – will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company…”

This, dear New York Employee, is because like you already mentioned that there is no training in leadership and employee relations. I have had over a dozen managers, and even more managers I’ve worked with when I helped out in other branches for a few days. In my 10 years in Pret there were only 2 of them that had people and leadership skills, one of which is this wonderful person, who’s also proven that a manager can be nice, hard working and still be really successful, as she was often at the top (#1, 2 etc.) out of all the shops.
Also, Pret pays a little more than the competition and gives incentives, more holiday, bits and pieces here and there, because if they won’t give more they would have no one wanting to work in Pret as Pret is just way too stressful and hard work. To me, the hard work was not so much the issue, the issue was the UNNECESSARY bullshit = bullying and discrimination. And for Pret to dare bully me while I was going through extreme trauma with the loss of my brother and all the tricks and traps I could not clearly see until later, you bet I will speak about this openly no matter what they come up with next.

 

James Ashword video comment by Hailey Hyein Lee

From YouTube ca. February 2018

 

Perat A Manger London video comment by Budai Andrea

— and —

Perat A Manger London video comment by justineyouloulou

— and —

Perat A Manger London video comment by Logic 2000

From YouTube 2008 this was before Pret became increasingly and intensely bullying But it has always been difficult, but since the 2008 Bridgepoint takeover, it became more systemic bullying as Pret was tasked and pressured to open more and more shops fast on almost every corner in London at least. I won’t point out who, but in the video is one person I later worked with, who became a GM later (I worked with them when they were AM) and is one of the rare people/GMs being good to their TMs.


The idea of proper training is also rediculousMost people are taken in under promises (including being a front of house or kitchen person but then dumped where they are needed and not where they were promised) but find that often by day 2 or 3 are thrown on a bench on their own in the kitchen and nagged at due to not being fast enough and expected to reach TM* productivity levels within the first few weeks with hardly any proper training.”

Throughout all my time in Pret I have mentioned the lack of training again and again and again and did my utmost best to train my teams even though many of my managers tried to stop me because I was investing time in my teams, but managers wanted me and teams to just be busy on the tills and in the kitchen… Training hardly exists in Pret. Development Managers are just doing their 9-5, Mon – Fri job, not being bothered if what they train is even implemented in the shops! There is a huge chasm between HQ and shops, no matter how much “PR”et is trying to convince otherwise!


“I’ve learned a Lot!…” “Cons: In Spite of the wonderful Pros of this company, Your subjected to emotional blackmail and serious labor issues with Most shops being run by Unprofessional and Bias Managerial staff backed by a corrupted HR Dept. Advice to Management: The Core Values you instill in your Employees are Virtuous , And is the the secret to your success!…..On the Contrary, I strongly suggest a Labor Union! so employees that are treated unfair have a platform for their voice to be heard without resentment or the sinuous backlash from your Inadequate Managerial staff & Flout HR Dept.!!!! who support them.”


If you want to work in a happy enviroment without being bullied then whatever you do DON’T work for PretBeing made to feel incompetent. Worked into the ground without empathy. Managers treat staff like idiots. The image of the happy enviroment is a joke. It would be good for the BBC or Dispatches to go under cover and work in a shop for a week to show the world what really goes on behind the scenes.”


“fire the HR staff”

and replace them with more educating indiviuals and ones that dont discriminate … Nothing but aggravation and a discriminating HR” <– (This review is as recent as 12. June 2018! I have my own extensive experience with the Pret HR dept. as the Head of HR said that I “Exhausted the HR department”. Sorry about that @ Head of HR, but as a Tribunal Judge already ruled that your hearings are “fundamentally flawed” I can more than verify this after raising grievance after grievance that were NOT conducted fairly and impartially).


 

First review 4 months before this review underneath. 

“Interesting comments. My husband now works for pret and is being treated so badly by his area manager. I am astounded that they can get away with it. It seemed like such a nice place to work but it’s like some kind of sect… ”

My response: they get away with it because it is systemic and they are trained to treat staff like this, for more and more profit.

— 4 months later: —

“Further to my previous comment [scrolling up above this review] about my husband having problems with his area manager. They stitched him up good and proper and fired him…this was done in such a way that they found a couple of things to hang him on which wouldn’t normally result in him being sacked. They clearly did all of this because he was going to put in a grievance against his area manager for bullying (he was talked out of this and thought it had all smoothed over) and then wham! The company disgusts me – how they could treat an employee with a wife and 2 small children like that I don’t know. The management of this company are pure evil.”

Response to above review:

“Regarding the area manager, yeah they just sit on their fat bums all day, and email on their phones or look at stupid graphs. End of the day its about increasing sales, meeting targets and reducing labour. They will always cover there own backs first, to watch there bonuses, and not care about the workers.

Alot of managers i have met, are complete arrogant snobs, that know nothing about even running a store, yet alone trying to explain things to you, they sit on there high throne, and blah blah blah things.”

 

pexels-photo-262218

 

“Please get the bullies outForced to work without pay, … bullying tactics used by Heads, unfair salaries, descrimination


“I want to be as loud as possible here – PRET DOESN’T CARE!” … “I just feel very strongly that the general public view of this company is very far off from the truth, and I believe in using my voice.


Pret doesn’t care about workers. The most important is business, profits. That’s why they cut working hours and made you work harder.”


“Hellhole … you treat people like they’re useless and worthlessget down from that high horse you’re on”


“Poor … Lack of defined management, finger-pointing, politics and poor organisation.”

Poorly trained management Too much dependency on skillful employees.”

“Squandered opportunities” “Poor management, broken promises, stressful work environment.”

“”rude behaviour at the workplace (kitchen manager shouting at everybody)”

“Pure Misery … kitchen staff is treated like slavesThe upper management is a bunch of heartless

“Overworked and Aweful Managers everyone complains how much they hate this job”

“If you want to follow the company standards, you need to have enough labor. Do not kill your employees.”

“Workers are slave Very bad management. They treat you like a slave. You have zero value for them. They don’t recognize your effort

extremely rude co workers, unprofessional management, not properly trained however expected to know what you’re doing and smile while doing it.

Would not recommend … Managers do not care about they team. Never get 2 days off in a row. Practice favoritism”

“Hell job for minimum salary.”

Bad management who talk to staff rudely, and yet don’t do their jobs properly

“even when you are having a bad day you must smile” Not just on a bad day, even during traumatic bereavement!

do not give power to irresponsible people

“Stressful and dominating … Supervisors/Team Leaders treat you like a slave”

“It’s a trap” “listen to your employees. Say something nice from time to time. Don’t insult them!

“Head Office” “People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.

“Manager- horrible upper management, unrealistic goals, promotions based on politics.”Favoritism with managementNo integrityA lot of show and dance for support center and president/ceo.

“The brainwash is real”The coffee calling system is broken. During busy times it is nearly impossible to keep up with the orders without hating everyone around you. managers/team leaders are not properly trained when it comes to simple communication. Especially towards female staff members. A lot of people cry in the staff room especially in their entry period. Advice to Management: Get some proper training regarding real people skills.” (Absolutely true!)

“Bad jobs for sometimes good people” “Advice to Management: Good luck with Brexit!” … (Well, that’s why this is happening: Pret is giving £1000 to each employee now)

“… Team Leader … Every shop has less people than required as this affects shops profitability” True about the Mystery Shopper! But even if you do well with the Misery Shopper (yes MISERY Shopper!) as I did again and again for years, I never gotten rewarded other than the usual bonus, even during bereavement doing really well, no mention. But the moment a few points are lost, hell breaks loose!

“Managementhas no clue how to manage people

“Very demanding … Nothing you do there is appreciated “… Horrible atmosphere and you feel too much pressure all the time. Advice to Management: Please treat employees as humans not as robots! It seems like you enjoy making people unhappy.

“Not kitchen, food factory” “Not everybody has to be a leader who works long enough for Pret and shouts loud enough. Management should assess the personality, the leadership skills and the interpersonal skills before making someone a leader.” 

“Horrible training, too many lies” “Training sucks, people are treated like crap. Upper management do not care about you, will never recommend this company. Bottom line as a British company they treat employees as machines, they don’t care about how they feel, expect too much for too little. Horrible environment. Advice to Management: Treat people with respect and appreciate their hard work. Stop using your British mentality when it comes to deal with people. You’re people are horrible at this.

 

Robot sad crop

 

“Toxic, low class, unprofessional culture … upper management and hr are fully aware of but ignore. … Terrible management training program” really unprofessional and have very low management skills.

“Advice to Management: Treat people like human beings“”

“Worst place..” “Advice to Management: Absolutely less stress and please cut the roles because looks to work like slaves. Terrible experience.”

“Worst first day experience” “Pros: Nothing at all….. Not even a 0.0005 star. …Lies about family team vibes… They don’t recruit you for your work ethic…”

“Slavery hasn’t been abolished!”

“Most of the managers are really difficult, they forgot where they come from”, please treat the people as human beings, We know the profit and your career are important but you don’t have to be rude.”

“Worst company to work for”managers are always working with fear … Advice to Management: Get back to basic, care about the team and always listen to the little people, also be open and get rid of some top management who are so corrupt.” (And I thought I was tough with my critique!)

Very hard work … No support and respect from Manager

“The worst job I’ve had in London” “the good payment is not enough for getting worse my health (my back and my heart). l am with anxiety all the time, working in a tiny kitchen in a HORRIBLE atmosphere!!” (Yes, I was bullied during bereavement and tricked and trapped via HR, high five!)

I have asked for several transfers to other shops due to management. Either a manager was extremely “lazy”, un-supportive, but gave the team a hard time when things didn’t go well, or another manager was like a tyrant, constantly threatening the team & individuals with & giving file notes for the smallest things. Ops Managers either aren’t aware of it, mostly being concerned with mystery shopper results for their own bonuses or not bothering about how the team is “motivated”.”

 

“You are of course right, hiring happy people is only a part of the solution. If an employee is unhappy, and its affecting their work, ask them what’s up (gently).”

My response: I lost my brother and in my bereavement was NOT asked “gently” what’s up, I was bullied, targeted, tricked and trapped by Pret’s HR dept. to get me out and ultimately fired while my father was in intensive care, just out of a coma. So, here I am again having survived to tell my story as “gently” as possible collecting all these reviews from other sites.

 

pexels-photo-278303

 

Pret A M*ffin “…team member are over worked and managers are always working with fear … listen to the little people, also be open and get rid of some top management who are so corrupt

Pret A Robot “People are treated inhuman way in terms of sickness and work load. Employees are being treated more like robots than human beings

Pret A JokeYou have a limited time to do your job everyday but this time limit is a joke. they give me the next rota just the day before the week starts.

Pret A Nothingdidn’t learn nothing as i have things to give to that shop as i came with lots of experience and skills.

Red A Manager “their [managers] personality only is good for business, but not for the people that work under.”

Pret A Unhappy If an employee is unhappy, and its affecting their work, ask them what’s up (gently)”

Trap A Manger “It’s a trap! … Huge stress. Never stops.Shouting all around. … Say something nice from time to time. Don’t insult them!

Pret A Unpaid “Very unfair company”

Pret A ScreamOne of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were having fun and smile at all times.

Pret A Managerthe staff are great the guys who do the real work. The management suck

Pret A No RespetarLos managers son penosos“, “un horror!!” “desastrosa” and “todo… no tiempo libre, no respeto..”

“When the job takes over your life”

“Too much pressure and managers with poor interpersonal skills. … Advise to Management: Respect your team…”

“Brainwashed sandwich making”

“Fun but stressful, not worht it”

“… hot chef…” (Hot Chef in Pret shops is the hardest job!)

“Too Much Pressure”

“Really working at Pret” (“Advice to Management: quit”)

“Team Leader”

“Sometimes long shifts due to lack of people. Advise to management: take care of workers.”

“too much work. Poor leadership

“Minimum Salary for everyday smiling”

My response: Yes, even smiling while going through trauma, dare you not smile when you just lost a loved one!

 

emoji-happy-thumbs-upSIDE Down

 

“Good but not perfect”management should do their jobs

“Never ever!” I hate all manager…”

NOTE: I don’t agree with the racism here! But the trend of complaints about management and leadership should be clear.

“Hot Chef Advice to Management: Be human. It’s not your own business.”

My response: That’s what I said once to a line manager who told us leaders that if we don’t like it in “his” shop to f*** off, I replied that he is also only employed by Pret, he does not own “his” shop!

“Brain wash, Control, Never stop…” “Cons: Aggressive and mortify management, brainwashing, mobbing, after working hours NON PAID, if you don’t finish YOUR DUTIES you stay after the working hours non paid… Advice to Management: Respect people that work hard! Don’t exploit them!”

“Assistant Manager Respect yourself don’t let managers to overload you.”

My response: easily said when they immediately threaten with Note of Concerns, disciplinary and job security!

“…also has a motto: FIFO or Fit In or Fu*k Off. I always got the impression that Pret was actually a free-thinking company…but perhaps they are becoming too large too and need to do the conforming thing.

 

silhouette-2480321__340

 

“high rated company”

“Pret A Manger Reality”

“Good jobs for good people” (“Look after your people and figures will look after themselves.”) Amen!!

“Will be leaving soon”

“Overworked environment”

“Not much training” True! I had to train myself most of the time.

“It was fine” “… lots of micromanaging”

“Favouratism”

“Barista” another

“Team Member”

“Cliquey environment…”

“Good jobs for idiots”

“Bad experience” “Treat your employees with respect. Be polite .”

“TMT”

“Not for British”

“Cool”

“Not for me” “Advise to Management: Don’t be so brainwashed and scared.”

“Not the best place to work”

“Good jobs for part time” “lazy managers high demanding ops”

“Overworked, High expectations, No recognition” “Manager at my shop treated everyone really poorly. Expect you to stay longer to complete your job for free when not enough time is given. Constantly missing hours from extra shifts taken. Have to ask every week to see if they have repaid those hours and in some cases takes months to chase back.”

“I regret working there (don’t go)” “Team Leader who was working with me during the weekends (I was a part timer) was very rude to me , calling me stupid etc. … And I also ”love” how the company itself tries so hard to create this friendly enviroment for the employers by putting these sweet posters around etc. etc. when in reality it is very miserable and stressfull place to work for ! … People working in your company are not robots with smiles on their faces 24/7 !!!”

“Diverse place”

“place for foreigners young people”

“Good progression tree…” “Management bonuses are profit driven so hours are cut often… I would recommend joining a union”

“Team Leader” “Listen to your team” Absolutely!

Pret a Manger “leader use to shout people.”

“Very average”

“Barista-role part time … There are no appointed qualified trainers there like you promise beforehand, why say it then?”

“Horrible Experience”

“Some of the management are rude or never show up … They always make mistakes like ‘adjust the rota’ resulting in me not being able to work …”

“Disappointing”

“Barista” another one

“My Experience” “Put same manager know how to organize the team and what you have to do”

“Team Member” “Managers are pain”

“very bad team” “manager was very bad he was all day on face book in his office”

“Less than 1 year…”

“No sick pay…”

“Disappointed” another

“Not a good company to work for…”

“Good first job … as foreigner” “Often happen to work “unpaid” overtime to finish daily duties … Limited progression career if you’re not in the state of grace of the Head of your working Area … In many cases I’ve weighed up a big incompetence and lack of skills between Team Leader and Assistant Manager’s position.”

“too much expectations” “management is a joke. numbers are more important than people”

“Eh” “The management is terrible.”

“Demanding. Can be fun” “High demands not in line with pay, lack of support, inconsistent training, stressful/poor work life balance”

“horrible management, super biased” “super biased managers most of the girls in my store are from the same place even the assistant manager and FOH so they tend to group together against people they don’t like even if they don’t know them. … make sure the store isn’t just a bunch of biased friends that if you aren’t part of their group they’ll make your life hell”

“Horrible experience” “Lack of communication b/t managers and staff. – Immature workers – Slave-like environment – Biased behavior – Too strict on simple task. Advice to Management: Work on communication and stop treating co-workers like robots.”

“Team Member” “my location had a rude manager who cleaned up her act after I tried relocating. There is no HR, just a recruitment team who will give you phone numbers to where you wanna go. Overworked for sure; management expects perfection for their weekly shopper. You’ll be running from the basement to the first floor, between tons of customers, and up to the second … ”

 

————————————————————————————————-

 

The one thing that did frustrate me and ultimately caused me to leave was the way it dealt with the enthusiasm troughs. In fairness to Pret, I left 8 years ago; so this may have improved since but in my experience the company was not good at dealing with people’s frustrations. There was a strong message for people who were frustrated with something and couldn’t get it resolved – leave! I saw a number of people become shunned and passed over if they had feedback which wasn’t entirely positive. Often people left disgruntled having started out as the desirable happy employees. I suppose in someways it was a useful self selection process – when I became frustrated with a few things and felt threatened that my feedback would fall on highly judgemental ears I knew it was time to leave – leaving the happy people behind me. ”

My response to this review: This person left in 2008 out of frustration, I started in Pret in 2008 and can only say in all fairness to Pret, that it gotten worse.

 

————————————————————————————————-

 

unskilled managers, racism, bad pay, they take advantage of staff”

“Great company, but will take advantage” “Rude young team members and too many managers in 1 store. Advice to Management: Cut back on all the chiefs we need more indians” – My speech for 10 years!

“Come to your shop at weekends from time to time to see how it’s look like when it’s understaffed”

“Team Member” “Multiple Supervisor – Confusing Leadership … Lack of leadership … Add some structure & look for ways to encourage workers to work hard and have fun without risking their jobs”

General Manager “Very racist upper management. They make you work 60 hours per week and they don’t pay you for it (just basic salary). They don’t appreciate your work no matter how good you are. Tendency to promote british managers than american ones. Advice to Management: Open your mind towards american managers. stop racism that is happening to workers. Get involved with the employees and don’t let the operational managers act as they own the people.”

“Takes advantage of your kindness”

“cashier / hot chef” “Some managers are very anal! The customer is more important then workers. Advice to Management: Listen to your employers suggestions!!” – (I think they meant “employees”)

“Advice to Management: Be kinder to your employees they are not slaves.”

“The management plays favorites more often than not”

“Great things preacherd, not always practiced” ” If you are a Pret Person, quirky, and in with the right crowd, you’re golden. If not….good luck. Pompous and thinks too highly of itself.”

“Pret Graveyard shift” “Terrible hours and poor management and training some people…”

“over worked” “hours are constantly changing … team members are constantly training themselfs”

“management talks to you with little respect.”

“Pressure is crazy especially if you work in the kitchen. … Paperwork is excessive at times. Advice to Management: Reward those who work hard for you and give them a raise. Catch them doing the right thing and praise, and dont just discipline the bad”

“team member” “stressful environment, too many people trying to overpower others. Advice to Management: think like a team member and your key roles to understand success of the team”

“just terrible”Discriminatory management. Unprofessional atmosphere … Abusive staff. Don’t just promote the people that you like, promote the people that are the most qualified.”

“working at pret”Lack of accountability … poor management.” (Absolutely!!!)

“Long hours, unrealistic expectations…”Unrealistic targets, little support, long hours. Advice to Management: Stop changing everything all the time with poor execution

“Terrible experience…” “Cons: Pretty much everything is a con: -lots of stress -under payed -long hours/ short brakes -terrible management -really unflexible schedule.”

“Spoiled, selfish upper management…” “upper management thinks they are better than everyone else. They spend (waste) lots of money on dinners for themselves and “leadership conferences” that are really just excuses to party in Orlando or Vegas. “Business” trips to Boston and Chicago are really expensed vacations for their families. The Brits have taken over NYC. Pret has brought over many managers and leaders form the UK and ‘beheaded’ many of the US employees who built the brand to make room for them. Advice to Management:get over yourselves.”

I will shorten the comments now as this is never ending… Links can just be clicked and read….

Horrible,OverWorked For The Pay,Bad Management And Bad Treatment Felt Like A Slave. Fix Your Attitude care about your employees dont over do the staff be reasonable be fair try everybody equally and so on such a bad experience.”

DISCRIMINATION of [in] PRET A MANGER!!!!!!!!!!?”

Retrain management

Horibble management

They expect perfection

Politics

They hire if you don’t know the language
(That’s true, because that way you won’ t be able to complain or know your rights).

Horrible management … expecting perfection

Biased management

Listen to your employees, some have great potential that needs to be channeled not blocked

Heavy workload, borderline demeaning, discrimination.

Hard hard working culture, to much pressure to be working 100% every sec.

Careless

most of your employees don’t look forward to working there because you are staring them down every second

Poor senior leadership due to lack of experience and diversity. Promotion and staff recognition based on personal favourites

Management is very incompetent. It is clear they have little to know training and have absolutely no training or experience in employee relations

Interior is very clumsy, depressing sometime.

 

Other review site “Indeed”

Avoid working there

Terrible

Unorganized management

Good benefits, poor management

You will lose everything that makes you human

Very little positive feedback

Rude lower management

Could be more human

Kitchen managers tend to pressure employees excessively

You get to know many different people but nobody really stands for the job.

Very stressful

Everything revolves around achieving the weekly bonus

Poor and terribel mangement

to meet MS standards you have to cheat, ops manager should spend some time with team members (No, they are too busy sitting in the pub during lunch time rush and flying to Dubai to party “their” hard work)

Forced happiness (even during traumatic bereavement!)

When they don’t need you, they make so many displinary needed for you left the job.

Bad Management

I assume this is a complaint with the 1 star 😉

Very disappointed … they never praised me

What the head office ask to us is more than 100% perfomance.

The culture overall was a very rude tone

unfortunate tradition on keeping a dynasty of friends in power while others that don’t make it into the friendly circle will perish.

manager was very rude to another member of staff in front of the rest of us which was very unprofessional

The management of the company seems to have no principle based.

Pret is now too productive and cost minimising company. Labour cost is the key, then customer satisfaction.

many Shop Manager they were very rude and unprofessional

Good company but bad management … You have thousand of standards to respect, but it’s impossible to finish on time NO, when the majority of managers are bad management, then it is a bad company! “The fish stinks from its head” as the saying goes.

Apply there, work for few months and run away a soon as you can.Managment and somemembers of staff were extremely rude and patronising, was often a lot of eye rolling and sighs (Bullying environment)

Crazy management , promoting people from their homeland only . overworking staffs

Harsh Environment. HR problems, employee is treated really badly

I felt like I was being patronised the entire time I was there.

Excessive control. Stress.

Little training was just pushed at the deep end as soon as I started the job

Micromanagement, too many rules

Not fun at all due to management approach

Robots

Fake people, cheat

for every shop the job was done by, let say 20 people. now it is done by 10

Managers treats you like poorly. they are racist and discriminating. if you want to get promotion you have to sleep with someone and kiss manager bum.

Management is trying to squeeze you like a lemon, there is no time to catch a breath, no weekends off, not even 2 days off together.

My own review with a former Senior Manager’s response to my review.

 

….. and so on.


 

In an Imaginary but Honest Interview with Pret I made up the acronym of what Pret stands for: PRET is a four letter F-Word spelled F E A R which stands for: Fire Early At Request. Or one can say Fret.

@Pret, at any company, please treat your people right, as a team leader I have shown you that when you treat your team right, you will still be successful and the money comes in and the team feels truly respected. You don’t want people like me who raise the standard while still treating the team good. I was too loud for you, and yet, if you would have protected me in the darkest time instead of continuing to put me under suppressive management, I would be writing a completely different blog now.

Thank you for reading.

Kind regards,

 

I take back what I wrote at the end of this “video” that Pret has a “good” heart after what I’ve been through and the customers’ deaths, but I leave the “video” as a reminder of Pret’s “legacy” with what I went through and the above list of staff complaints.

 

 

 

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote a recent article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Quote of the Day 68 – Pret A Money Hungry

 

A brand new “review” from a Facebook post of a Pret staff. The comment was under Pret’s announcement of the Homeless House.

Quote of the Day regarding the charity work Pret does:

The help they do is just for public to bring more customers in. Behind is chaos.

Nothing more to add to this one.

 

2019-02-08 Facebook good post

Link to Facebook comment

 

Featured in “Quotes of the Day” selected Pret reviews and long list of “Pret Staff Complaints“.

 


 

As my blog has grown into a maze of writings, I created a “Mind Map”, an overview to the most important blog entries for the reader not to get cluttered with posts. To understand the main issues that I have survived, please visit My Ordeal with Pret A Manger overview, click on the arrow next to each heading that you choose which will lead directly to posts back onto this blog. Thank you for reading.

 

©2019 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

Quote of the Day 65 – #Pret A Politics

 

A review from a current employee on Pret’s office management from 23. Jan. 2019. Some people continue to work in Pret and it seems like they’re crying out via Employment Review sites. And as many current and former Pret staff know my website, they know I will add any of those kinds of reviews as Pret is checking my website. Yes, they are, I’m not gonna tell the reader how I know. But thank you Pret for stopping by again! I hope you find some useful things, not to better cover up what you do and sweep under the carpet again, but to truly change how staff are treated behind the facade. It may even save a life! Thank you.

 

 

pixabay_office-2463928__340

 

 

Quote:

“Great brand, poor management”

“Poor management resulting in poor decisions. Office culture is working really really long hours. No work life balance whatsoever and constant office politics.

Spend more time speaking to the teams and find out what’s going on.”

 

So, this current employee loves the brand, even has a positive outlook for Pret, and remains an employee, but does not improve of the CEO Clive Schlee. I have to mention here that Pret’s HQ has always been an open space office, even the CEO sits at a desk not hidden away in a closed office. And he speaks to people. This looks good and transparent. So, there is exposure, and the office and people are visible, but even in an open space office you can still play your games and have your pretenses.

And like I mentioned in the Manchester Quote in yesterday’s blog entry that the CEO himself explained in an interview posted on YouTube, that he “really knows his people”. And again, that’s why he has no excuse how the atmosphere in Pret is, be it the harsh, stressful and bullying work environment in shops, or the politics and favouritism in HQ, as well as the offices in other countries. One angry reviewer exploded in late October 2018 about the discrimination of staff in the USA: Go back to the UK, Pret I have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience…”

And also, true reviews will keep coming in until Pret really becomes what they claim to be as supposedly such a caring and great company. I recently wrote about suspected fake reviews (Oh, oh I sound like Mr. Twitter Champ now!). But I analyzed some reviews that look fake in “Pret A Manger Reviews“.

 

Today’s “Quote of the Day” review:

 

2019-01-23 office politics poor management

Link

 

people

 

Featured in “Quotes of the Day” selected Pret reviews and long list of “Pret Staff Complaints“.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret A Manger Reviews (UPDATE 02. Feb. 2019)

 

pret reviews sign

 

 

NOTE upfront, in some of the Tweet screenshots I post below one can see that in some I have responded, but when you click to see the Tweet, my Tweet is gone. It is still there when I am logged IN, but while logged out no one can see it. It’s Twitters shadowbanning again on Pret’s behalf. My Main Twitter is @LateNightGirlMe which gets regularly shadowbanned. But traffic is flowing, so I’m not concerned.

 

As I wrote before that some reviews look fake and as insiders know that big companies use PR companies, as well as ask loyal employees to leave positive feedback mixed with a little bit of bearable negative. The latest series of feedback look a little fishy, dear Pret. Make an effort! I write this also because colleagues have lied in grievance investigation hearings in favour of my bullying superiors. The Development Manager who was tasked to sanction me has lied about not having had private contact with me. HR on several occasions have not been correct, having used questionable resources to get rid of me etc. etc.

One specific review was written days ago on the 1 minute demand for staff to serve customers and coffees.

Example:

Customers flock to Twitter with photos of half empty cappuccinos, wrong teas, luke-warm drinks. One of my several Tweet responses to this rip-off was on 11. Jan. 2019. I point out regarding the pressure teams have via the Mystery Shopper, to serve customers within 1 minute, to hand over the hot drinks within 1 minute etc. or the whole team loses bonus. This seemed to have been “answered” in a new review on 14. Jan. 2019

Mystery Shopper here counted to the second how fast the coffee came out and YET, only giving 4 out of 5 points which frustrates the managers and OPs managers as the points count towards managers bonuses. The Mystery Shopper is the largest chunk of managers bonuses, that’s why the pressure is the highest and teams are extra kissing customer butts for 1. the Mystery Shopper, and 2. fear of the angry manager when points and/or bonus are lost. A colleague once received a “file note” (first step towards a disciplinary) because we lost bonus where he didn’t smile. So, he lost bonus, got peer pressure as the whole team lost bonus and on top of that got a triple penalty by being given a file note for added pressure and fear management.

Mystery Shopper snippet:

Speed in Seconds

As the picture is too small for the print I quote what the MS here commented:

Pret: We aim to serve our customers within 1 minute of joining the queue. Where you served in a reasonable time, bearing in mind how busy the shop was and the number of open tills?
MS: “I was served quickly, after 15 seconds, very quick service.”

Pret: We aim to serve out customers their hot drink within 1 minute of payment. Did you receive your hot drink order within a reasonable time? (Pret demands 1 minute and then turns it into a “reasonable” time) 
MS: “I received my hot drink very quick, after 30 seconds, quick service.” (yet, still gives 4 out of 5 points. Maybe 5 seconds would be better for a perfect coffee, dear MS?)

 

So, the quick service means quick customer and money flow.

 

Mystery Shopper poor comments

Pret: We aim to connect with every customer with eye contact, a smile and some polite remarks. Rate the engagement level of the person who served you at the till.
MS: I was not greeted at the till or given a smile. The only conversation was what was necessary for the transaction. To be welcoming, the team member could have greeted me and smiled and be engaged and positive, the team member could have given me a friendly remark or made small talk.

So, after comments like this the team member is summoned into the office and receive a sermon from the manager. The most ridiculous telling off we combined as a team have ever received from our boss, was after we lost bonus because the MS commented that the shop felt “miserable”. It was a very straining shop, very busy, harsh boss who never smiled or even said good morning. All this reflected on the team. The manager summoned most of us during the quiet period into the kitchen and said: “Your smile is part of your uniform! You are expected to wear a smile like you wear your uniform…”

Some more bla bla and then he said to us with most of us having our eyes to the ground like little rebuked puppies, he said something like, “if anyone has anything to say to that (losing the bonus = not smiling) speak now, you can’t come later, as I won’t speak about this later…” etc. I said to him something like, “are you sure, because I would want to say something to you, but not openly here (as he was my boss, didn’t want to embarrass him)”.

He insisted and said, “No, speak now, later is no opportunity.” I then said, “But So-and-so, you never smile when you serve customers.” … He quickly said to let his boss tell him that, and I apologized having to hold back a chuckle! But since then he made an effort and at times even smiled!

 

One of my several Tweets regarding 1 minute expectation, 11. January:

2019-01-11 my ms 1 min

 

 

New review on 14. Jan. 2019 (It’s all so much fun!)

 

2019-01-14 barista looks fake

Link

 

This review tries to clear up something and explains that staff have 1 minute to serve ONE customer, but this is not true. Yes, 1 minute per customer on paper. But when you have between 3 to 5 Team Members working behind the counter in the morning coffee rush, including the barista and a coffee maker, with a customer queue to the door of about 20 – 30 customers lining up it is completely bonkers.

Most stores have a minimum of 7 – 10 tills, but in the coffee rush 3 manning the tills, 1 hot chef getting the croissants out and 1 – 2 on the coffee. The Mystery Shopper timing the staff, PLUS the manager pressuring the team to work faster… it’s one big load of bull-crap this review! If customer number 20 is the Mystery Shopper, they will wait over a minute from the time they join the queue. Boom! Bonus lost! If they are served within a minute and then receive their coffee within a minute, the coffee is often poor quality, half empty, not hot or too hot etc.

But customers expect their drinks fast and perfect. In what dreamland do people live in, they even SEE how crazy and chaotic it is. Once when we came out of an intensly busy coffee rush and it became quiet, I served a customer and just blew air like you do when you take a deep breath and just sigh for exhaustion. In no time the customer asked for the manager and complained, not even being bothered how I was, not realizing that we just came out of a mental coffee rush with only 3 of us while the manager sat in the office.

And if you are a regular customer in the morning, count the amount of tills and how many staff are behind the counter. The kitchen staff who are pressured for time to get products made are often called to  help on the tills, and than they get in trouble for being late on their products! It’s a never-ending stressful “battlefield”. Managers like to cut staff to increase profit and their bonus and a big slap on the back by the CEO in their quarterly meetings. All on the backs of hardworking Teams.

One recent comment on YouTube of the many I collected in the Staff Complaints:
(Click Ctrl & + to enlarge)

2019-02-01 #66 YouTube under free cookie video

Link

 

And with this endless rushing and pressure customers then flock to Twitter with photos of appalling quality of drinks. I only post a few, but every day one can see them on Twitter.

 

2018-12-21 flat white coffee issues

Link

 

2018-12-19 half cup coffee

 

 

This Tweet was already on 14. Dec. 2018 when I mentioned the 1 minute pressure. And Pret’s typical “oh no” response they do in almost every Tweet:

 

2018-12-14 coffee issues less small

Link

 

 

UPDATE 21.01. & 02.02.2019

2019-01-21 low coffee stingy

Link

 

 

2019-02-01 Coffee flat white worst ever

Link

 

 

2019-02-01 Half full coffee tea

Link

 

And these are only the few I post here as my blog entry gets too long again!!! But everyday customers tweet to Pret with photos of appalling drinks, for which they paid too much already.

 

Undercover reporter Amy Sharpe contacted me for an interview after having read my blog. I wrote my comments of her report in “Undercover Under Pressure in Pret“.

2018-11-25 Amy Sharpe Undercover in Pret

 

Let’s have a look again to some real barista reviews, who are swamped working in cramped areas, which Amy Sharpe also pointed out in her article, quote:

»One barista tells me the cramped service area is a “nightmare”. He says: “If I’m next to you, you have to shout. If you don’t shout I can make a mistake. A person can grab the wrong coffee. Make mistakes and the customer gets mad. You’ve got to focus, stay calm.”«

 

2019-01-16 small coffee area

Link

Unfortunately the photo doesn’t show the tiny work counter in front of the coffee machines. But if one looks to the bottom right photo where the silver counter edge is and follow a line along the photo, one gets the picture how small the work stations are. I had to retrain teams shop after shop how to best organize the space to not be cluttered and then frustrated in the busy work period.

 

This photo is a better view. There is even a sink directly in front of the left coffee machine taking vital workspace away! And these cramped work stations are everywhere I have worked in and staff are always complaining about the lack of space to work, balancing every move they make while being forced to show a happiness and pressured via Mystery Shopper comments. All staff then do is switch to autopilot.

 

small barista coffee area

Link

 

Even many kitchens are a nightmare in cramped working areas, not to mention the staff rooms. Customer space is maximized to maximize profit, staff area is minimized and a nightmare to work in.

 

2018-11-11 Tiny HFC area

This looks like a shelf next to a sink, with the storage of drinks next to it as many Prets don’t even have a stock room and items are stored under and on top of work benches, on shelves, even the tiny staff rooms are often used to store non-food items and boxes, taking away from the already small areas forcing staff to have their break in the loud shop, never really resting.

 

The following picture of a rubbish cart is from the worst shop I’ve worked, not only because the bullying was the heaviest there, but because there was NO space. There was only ONE toilet for customers AND staff alike. I had to go to the Costa next door at times as I didn’t have time to queue for the toilet! The back-room was an All-in-one room: Office, staff/changing room with lockers, Fridges and Freezers, Store room, the Hot Chef area where the soups were prepared, the Chemical room with all the cleaning materials etc., the Electrical Room and to top it all, the RUBBISH room.

Many times the rubbish was left over night after the collection already came. This photo is from September 2015 and Pret was then forced to expand the working area, decreasing the customer area as the rubbish was a health & safety issue. But this shop existed for at least 2-3 years with the rubbish included in the multi-task room.

Staff would even change their uniform in there next to the Hot Chef preparing food! It was a complete nightmare. And even when we complained about the lack of space and rubbish, Pret would not listen and only changed when prompted by health & safety people.

 

Spitalfields Waste MultitaskOffice_6Sep15

 

 

And rarely do customers point out the stress, chaos and upset they observe. Most just want their coffees and off they go:

2018-10-20 Staff cry

Link

 

2019-01-12 pret mess st albans

Link

 

2019-01-15 dirty tables

Link

 

Also on the 15. Jan. 2019, different shop:

2019-01-15 dirty table again

Link

 

And this is exactly what Amy Sharpe pointed out in her undercover report and I have experienced too many times: Understaffed to maximize profit, yet expected to do everything within the given time and not being paid overtime. So, teams stop caring and don’t clean anymore. In the U.S. 4000 Pret workers have successfully taken Pret to court for not paying overtime. UK staff need to do this as well.

Amy Sharpe’s findings that I can wholly underline from my experience, quote: “When the bustle dies down I clean the shop but a colleague urges me to skip certain tasks. “You’re supposed to sweep and mop every day but don’t do that or you’ll never leave on time,” he says.”

 

 

Some genuine barista reviews:

“Dear Lord, protect me from ever need to work for Pret a Manger ever again. Amen.
For this company you are numbers, robots, machines, you are no humans.”


Hard work all the time and high pressure”


“management is disrespectful, they fire people when they are having rough times in life even if they talk to a manager about it , i was penalized for calling out for a funeral.”


“I used to work for Pret as a main barista for about 2 years in London. It was a total nightmare apart from some nice customers and coworkers. Their system is utterly mess and they always force employees to work extra.” YouTube comment


“Act a little more like management and a little less like the employees. I worked in 4 different shops and the song and dance was the same in each one.”


Nothing but aggravation and a discriminating HR. fire the HR staff you have now and replace them with more educating indiviuals and ones that dont discriminate”


“Cons – Too many. Lack of defined management, finger-pointing, politics and poor organisation.”


had me working as a barista for two years would not give me training so they do not have to pay me correctly(Yes, this also happens to other roles especially to the Hot Chef)


Managers are very bossy and unprofessional, a bit of exploiting”


People are two faced in order to get promotion”


 

There is certainly an extra blog entry on the laziness of managers, in this case even the danger where the GM doesn’t change labels/signs after complaints:
“*managers dont care about standards (manager was too lazy to change the meatball and the falafel sign even though there were many complaints)
*manager told me how easy HIS “job” was (he’s mostly in his office so he gets paid to sit and do nothing because he has his leaders do majority of his work)


Poor management, really short breaks, work longer hours”


etc. etc. etc.

 

Also, I pointed out sarcastically on Twitter that the percentage of recommendations are below the 50% mark having dropped:

49 percent recommended glassdoor

 

 

And now today it’s risen, but still barely half the workforce (don’t) recommend to a friend. And the steady 70% didn’t even rise with the £1000 announcement.

2019-01-19 percentage changed

So, they’re working quite hard to raise the percentage. And I’m sure after reading this blog entry the (fake) reviews continue. 😀

Here are some that don’t look real. I won’t point out on every review why they seem fake as Pret keeps learning from me. But with some I explain why, to really show why these look fake. Whoever may have been tasked to write these reviews, just cares for the % to rise and filling the top lines, bumping up the positive reviews so people stop scrolling down eventually to the terrible reviews:

 

10. Jan. 2019 “Waiter” (sounds like from the U.S.)
“I worked at Pret A Manger part-time
Pros: Very nice Team, Good salary.
Cons: Noise environment, can be very busy”

07. Jan. 2019 Tim Member Star”
(For having worked 8 YEARS in an airport which are the most stressful shops, calling the team “Tim” sounds like a fake reviewer pret-ending to be a foreigner! Or this is the proof that there is NO training, as Team Members across the board have to sign training records every 6 months, read information etc. The word “Team” is plastered all over the place in shops, not to mention their job role as a TEAM member star! While the rest of the review is mostly in accurate spelling. They can even spell complex words like: “specific”, “customers”, “interact”, and even “treat”, but 3x not Team??! Good try, try harder!)
“…the Tim is friendly… more than family Tim… For managers I don’t have specific advice, everyone has to treat the customers like that, that they want to be tried when we are like customers, more focus, attention, smail, chat and, with not interact and pushing, more regular training and short meting in a family-friendly way”


 

UPDATE 02.02.2019

As Pret reads my blog (I won’t say how I know, but I know) another review from 30.01.2019 has been added, again with correct spelling, except the last words. I know how corrupt the top HR leadership is, where they did certain things they knew at the time would hurt me, in total discrimination. But I also know that people always will have to face what they did to others. This new fake looking review looks very strongly like a response to my above quote on “Tim” vs Team:

Quote: “Can be phisically tiring sometimes” Link

Yet, on the SAME day another review from a barista which is 100% reality in Pret!

“Busy and stressful environment whit no support from management
Forget about contracted hours! You will be doing overtime most of the time, as there is a lack of staff nearly in every Pret” Link

 


 

Here several reviews days in succession and I won’t say what looks fake here, just read:

The following two reviews two days in a row look identical, also often pointing out parties as Pret is always looking for young people luring them in as they are paid less and are easier to mold without knowing their rights:

16. Dec. 2018 Team Member (the only con is “depends on the shop”)
Pros: Weekly pay, good co-workers and food. Nice Pret Parties
Cons: Depends on the shop you’re assigned


15. Dec. 2018 Team member at Pret  (“at this particular branch” – clever! Very fake looking review.)
Pros: Weekly pay, flexible hours, great co-workers from all walks of life
Cons: The GM at this particular branch was impossible to work with


09. Dec. 2018 Team Member (“can feel like” very softly put for staff that can never plan their weeks because the rotas are rarely published in advance)
Cons: rotas need to be out more consistently and in advance can feel like you can’t plan ahead unless you have set hours
Advice to Management: Keep doing what you’re doing


 

05. Dec. 2018 Front of House Leader (Cons: A “little bit” of pressure… need to get up early “sometimes” – good one! This is a very clever review: it says that there is a “little bit” of pressure and they have to get up early “sometimes”. The reader reads this, applies for a job in Pret and works in a REGULAR Pret shop where EVERY Pret shop is ALWAYS busy, understaffed, start at 5am and earlier, unless they are on late shift. And the new team member then thinks they just happened to land in “a” busy shop not knowing that ALL shops are like this! And this supposedly is a team LEADER reviewing! You cheeky bugger reviewer, you! 😀 How much are these reviewers paid to fool people like this?! )
Pros: Great company to work for, paying well, you are getting the stuff food as well. Great staff parties.
Cons: A little bit of pressure if you are working in the busy shop, also you need to get up early sometimes.


28. Nov. 2018 Amazing Job (There is the “depends on which shop” again)
Pros: Flexible – very good employee training
Cons: Depends on which shop you get.

(This “very good employee training is a direct comment on my writings regarding no to poor training of staff.)


 

On Indeed. You, the reader tell me what looks dodgy in these reviews, mostly within days in succession. It isn’t hard to spot:

hard working.team work.nice staff.good comunication.using the till.customers service.the hardes part of work is starting very early shift at 4.00am.i like work on weekend.


Fun work place, great teamwork and ethos.
Loved working here, great experience and lots of new skills learned. Would definitely recommend working for pret and I would happily work fro them again.


Fast and fun work place
Great organizational culture, awesome training system. Everything is so standardized, structured and convenient. Great salary. Everyone is respectful and friendly. I loved working at Pret!


Fun and easy
Pret a manger is a good company to work for but if you want improve your skills in other areas than retail you might have some problems with it.
Overall in my opinion it’s a great company for a first job
It teach you good customer service and organisation skills.


great people, great customer hard work ethic (Here the reviewer, supposedly a GM, is even having a laugh as the only Con “its addictive”. Also, for a manager to be writing all in small, no caps used. They’ll work on that one now.)
amazing company, great people. loved every minute with Pret. made amazing friends and had great training and support, i have learnt alot from this company,a dn am sad to be wanting to leave.


TWO DAYS before: its ok
it is an ok job to start with, i believe the best of the same kind you can see around, the best part is the free food, sometimes is a lot of work but bearable


 

etc.

Pret can counter that the negative reviews may be fake. No sir, the negative reviews are written with such passion and detail. I even met some of them on various platforms who wrote to me and I linked them to their own reviews when I recognized their experience from the reviews I collected.

And now the ones again that I can absolutely underline from my 10 years in Pret A Manger. The last 3 years extremely fogged up and traumatized. I was lied to by top leadership, gaslighted via HR with a Development Manager who was used to sanction me, instead of supporting each other in our common grief. I write extensively about this perversion of Pret in “The Perversion of a Toxic HR Department” under the leadership and knowledge of CEO Clive Schlee.

Pret’s “Rising Star” program is PR as regular staff are pushed and stressed, once they become bereaved they become an inconvenience. I write extensively about this on this blog. The best way to get to the most important blog entries to get a quick overview is via the “Mind Map” I created: “My Ordeal With Pret A Manger“. From there it links back to this website to the most important articles.

All these reviews I have experienced in all my 10 years, in over a dozen shops, in every shop:

 

2018-05-09 pamsu endthemysteryshopper

Link

 

2018-09-13 #59 Staff Tweet2

Link

 

2018-10-15 No pay for 4 weeks1

Link

 

2018-07-12 Quote Pret #17

Link

 

2018-11-01 Go back to UK

Link

 

2018-07-23 Quote #27 Pret Hellhole

Link

 

YT_JamesHoffmann_Reply2

This person’s name is changed to Banzinotito Scrolling down in this YouTube video

 

… and many, many more in collected reviews from Employment review sites, YouTube, Twitter and other sites: Selected Quotes from the long list of Pret Staff Complaints.

 

Pret can try and counter those all day long, the truth will be told again and again. And Amy Sharpe from the Sunday Mirror having gone undercover into Pret, I hope more journalists will go into Pret as several have also gone into Amazon. But the press needs to go into the kitchen, work for a month in the morning kitchen production! That’s when the Pret blow will be felt hard! It will be harder though now, as Pret will scrutinize their job application closer, but people behind the scenes suffer and hold under this because they have kids to feed and are lulled in with incentives. But mental health is suffering. I survived to tell my and others experience.

 

pret reviews sign

 

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