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A customer today complained about being “pestered” to buy other items and Pret does the usual BS apologizing and luring into DM asking which shop this was. I explained to the customer that Pret staff HAVE TO up-sell or they lose bonus. I posted part of a recent Mystery Shopper report a Pret staff sent me where the whole shop Team lost the bonus because the Team Member did NOT up-sell except for saying “anything else”.

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Link

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A recent weekly up-sell rota on which item is supposed to be offered at what time of day:

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Part of a recent Mystery Shopper report, point #15 about the mandatory upsell. In this case the whole shop Team lost the bonus because ONE Team Member (the server) did not up-sell a specific item, therefore the whole Team is penalized to peer pressure and bully that one Team Member:

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Part of a leaked video of Pret’s HQ Zoom meeting and UK Managing Director Clare Clough explaining the “attachment rate” which is when customers buy an additional item when getting a “free” coffee on a coffee subscription. In this case it was the 20 coffee for £20.

This is just an excerpt I cut out from the full leaked Pret executive zoom call I was sent by a Pret staff and passed it on to the BBC.

For some reason the sound vs. video excerpt is out of sync, sorry about that.

Just click play:

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

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Thank you for reading/listening.

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Interview:

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