Pret A Manger’s Lip needs a Tuck

I’m going to keep this one short as it gets boring!

A news article just came out that a second Pret shop in Bristol suddenly closed.

Britsol Post article: “Bristol branch of Pret A Manger closes doors suddenly“.

The notice at the door states the usual: “We’re having a quick nip & tuck”. But here I explain why this is a lie.

  1. When Pret does a quick “nip & tuck” and EVEN a massive refurbishment, they would NEVER EVER EVER close a shop for business and lose money. And they would NEVER close a shop “suddenly” for a refurbishment. Staff and customers are always warned in advance that some disturbances will take place, but that business will run as usual!

    In my 10 years in Pret I worked through about 3 – 4 refurbishments in different Pret shops of all sizes, even the quiet ones. And I witnessed many more in neighbouring shops where colleagues of that shop continued to work during the day. Refurbishment, even the big ones are ALWAYS done over night and on weekends for those shops that are closed on weekends anyway.

    Even the large refurbishments take no longer than 3 – 4 days as builders work through the nights. Pret NEVER closes a shop during the day even while in refurbishment, as closing shops for “nip & tuck” would lose them money! I explain this in detail here: Pret shops closed, I smell a rat.


  2. The note directly next to the “nip & tuck” note indicates this! If there was a small refurb going on, that would mean that builders or repair workers were inside the premises during the day and/or night as they were doing a nip & tuck! This means they would see if there was damage or a maintenance issue!

Pret not only lies about the nip and tuck, they also have the audacity to “employ” the public to report a damage or maintenance issue and act as security guards! A typed out template where Pret staff just hand write the shop number in, shows how organized and premeditated this is.
Side-note: The shop number here is not the number of the street address but the number of the shop Pret opened. In this case this is Pret’s 346th shop they opened.

Usually Pret give staff shortage as reason for a closed shop. While this is partially true, as Pret has sacked a lot of people, as well as staff having walked out due to the worsened exploitation, Pret even deletes former staff comments on social media. But from knowing Pret and how they lie about things, I smell a Covid outbreak!

Only one news outlet got wind of a Covid outbreak in a Pret shop in Norwich and reported on it. Pret would never tell the public that they had a Coronavirus outbreak. Just like they didn’t tell the public that they had 2 customers die from hidden allergen and at least 10 allergen injuries we know of.

I also suspect that it is financially better for Pret to close shops as a customer on Facebook once told me that Pret now do sandwiches off-side and distribute to shops.

.

.

Journalists should dig a little deeper than just put out a quick article with some bogus notices on the door!! And journos should LISTEN to former and current staff when they spill the beans on something behind the scenes!

I share excerpts of a private message exchange I had with another former Pret staff about staff having contracted Covid, and Pret doing absolutely nothing about it: Pret staff tested positive for Covid

.

Image Bristol Live

UPDATE 28.12.2021

An observant customer noticed:

Link

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

Please also see the MEDIA page for more.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Manger continues Bullsh!tting Customers

.

A customer today complained about being “pestered” to buy other items and Pret does the usual BS apologizing and luring into DM asking which shop this was. I explained to the customer that Pret staff HAVE TO up-sell or they lose bonus. I posted part of a recent Mystery Shopper report a Pret staff sent me where the whole shop Team lost the bonus because the Team Member did NOT up-sell except for saying “anything else”.

.

Link

.

.

A recent weekly up-sell rota on which item is supposed to be offered at what time of day:

.

Part of a recent Mystery Shopper report, point #15 about the mandatory upsell. In this case the whole shop Team lost the bonus because ONE Team Member (the server) did not up-sell a specific item, therefore the whole Team is penalized to peer pressure and bully that one Team Member:

.

.

Part of a leaked video of Pret’s HQ Zoom meeting and UK Managing Director Clare Clough explaining the “attachment rate” which is when customers buy an additional item when getting a “free” coffee on a coffee subscription. In this case it was the 20 coffee for £20.

This is just an excerpt I cut out from the full leaked Pret executive zoom call I was sent by a Pret staff and passed it on to the BBC.

For some reason the sound vs. video excerpt is out of sync, sorry about that.

Just click play:

UK Managing Director Clare Clough explaining the “attachment rate” from a leaked Zoom meeting at Pret’s HQ, summer 2020.

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

The Pret A Manger Hot Chocolate Saga

 


So, here’s the scoop:

Customers have been flocking to Twitter to express their outrage that there hasn’t been any Hot Chocolate available in all Pret’s (except for the odd chocolate sprinkles on the cappuccino!)

As usual Pret gives the “supplier” version as a reason why a product has not been available. I worked at Pret and when we had “issues” we were always instructed to say that it is due to a delivery issue.

Trouble is, the truth has a way to always sieve through, and an honest Team Member accidentally spilled the beans on the real reason why the choc powder isn’t available:

2019-11-04 Hot chocolate lie truth dairy allergen

Link

Thus forcing Pret to speak the (half) truth before going back to the “supplier” version:

2019 Hot Chocolate Lie vs Truth

Link

So, this Pret Twitter staff member was taken off-guard and even confirmed that they have a “recipe” issue, but never denied that there was dairy in the hot chocolate powder. Suddenly it’s not a supplier issue, but a change of recipe without denying the dairy content.

Why blame the supplier when Pret can just admit that they’re changing the recipe to non-dairy? Simple, a quick update or reminder that Pret is facing trial on 6th December 2019 in Bath after the second customer Celia Marsh, mother of five, died after eating traces of dairy in what she thought was a non-dairy wrap.

Photo: SomersetLive.co.uk

Link: >>> Pret A Manger and Planet Coconut face trial after allergen death, which also may be the reason why Pret has set aside £10 Million in legal costs.

Link: >>> Pret a Manger set aside £10m for food allergy scandal costs, accounts reveal.

Mainstream media keeps quiet about the Hot Chocolate issue and only “report” on issues like new vegan options, or the Jambon Beurre that has been discontinued, and then re-introduced after a public “outcry”. Isn’t it interesting that the media has not mentioned the Hot Chocolate powder issue, even though the public is much louder about this? If you want to know the reality of Pret, you need to DIG and not swallow everything mainstream media (that is in Pret’s pocket) is dishing out.

So, here are only a few of the many of same responses that Pret keeps telling the public, copy and paste replies to try and keep the dairy issue silent:

2019-11-20 Hot Choc issue

Link

2019-11-20 Hot Choc issue2

Link

2019-11-20 Hot Choc issue3

Link

And so on and so forth…

The above Tweets are only from today, but this issue has been going on for weeks.

Quick reminder on the REAL reason:

2019 Hot Chocolate Lie vs Truth

Link

Also, when products disappear for a few weeks, pay attention to the SIZE of the product when it returns under the “new improved recipe” slogan. Soups return watered down, brownies etc. return smaller etc. etc.

I write mainly on Pret staff issues and the bullying environment the public is unaware of.

NOTE: If the slide show does not run automatically, please delete amp/ from above URL and reload in order to view. Or click here.

 

JavaScript required to view slideshow. May not work on mobile devices without Wifi.

This slideshow requires JavaScript.

Slideshow can be pause

The above slideshow is just a selection, the list goes on in Pret Staff Complaints

And the reason why staff smile so much under intensely stressful, loud, hot working conditions:

And the exploitative work environment in Pret:

And detailed examples of what staff say about the bullying environment in Pret, including Head Office. A customer recently witnessed first hand how staff are bullied:

Link: >>> Caught in the Act at Pret A Manger

Dear Public,

for the most part you are oblivious and unaware of how Pret A Manger treat their staff. There’s a reason why Pret and its leadership have such poor scores on Glassdoor & Co where staff dare to speak out in anonymity. And the legacy Clive Schlee, now former CEO, leaves behind I can only underline with my own experience I share in the audio player at the bottom of this page.

Pret has been very successful in fooling the public and luring employees in with incentives and a smiley facade. But all I can say if you don’t want to believe the reality of Pret, is that if something looks too good to be true in a multi-billion pound company, especially now under private equity, TAKE A CLOSER LOOK!

2019-06-30 44 staff 50 Clive

2019-10-02 Pano 38 26

.

DONATIONS

blackwhite_logo

I fully fund my blog and choose not to use ads

If you would like to donate, even a small amount is appreciated. Thank you! You can choose any amount from £1 upwards.

£1.00

.


.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.