Denial & Tactics of a die-hard Pret Fan

Subtitle: When a Pret fan is overwhelmed.

I really don’t want to waste a blog post on this guy, but it’s important to show how some people want to be in denial, go against whistleblowers and try all sorts of “tactics” to deny that they don’t care about customer deaths and staff exploitation.

I responded to a tweet that has now been deleted by a Pret customer in Switzerland about Pret opening a new shop there. The person, who on his profile had “Journalist” as well as “Media Personality” stated, said “finally some good sandwiches”.

I replied with a tip to be cautious regarding the “good” sandwiches and posted my blog post with customer complaints on mouldy food etc. all with photo evidence. He then replied with the TYPICAL set of tweets that die-hard Pret fans do. It later turned into silly and also nasty gaslighting, lying, getting his tweets switched that I couldn’t reply anymore.

My response to his now deleted tweet with English translation underneath:


The others who are tweeted in either remained silent or encouraged him to ignore me. Cancel culture as well as enabling behaviour by the book.

Mould, stale bread, rat poo, bugs, flies, hair,plastic in food with photo evidence:

Denial or Tactic #1 – Never happened to “ME”, therefore the problem doesn’t exist:



“Never happened to me in London” – translated = therefore this problem doesn’t exist (and I don’t care that customers died, and Pret having ignoring it).

My responses are to show further evidence and sharing that in my 10 years in Pret KNOWING Pret from behind the scenes including senior leadership and CEOs, that I’ve seen a lot in Pret. I also link to the customer deaths and so on.



My tweets can just be followed from above link.

I then tease him saying that he probably doesn’t want Pret to get bad press with all the things I link him to, to which he responds:


I then apologize, which was the mistake, because since then he kept accusing me of offending or attacking him in hopes I would fall for his cheap gaslighting.

The Google translate doesn’t translate well here, I basically said “Of course (not assuming anything). Apoloogies.” etc.



Tactic #2 – This is not under Pret but under a franchise, therefore not Pret’s fault:

“The branches in Switzerland do not run directly under Pret. But as a franchise company.” = It’s not Pret that fuck up like this, but franchises! 😀



To which I explain again that 1. Pret’s name is still on franchises and Pret THEMSELVES have and continue to screw up in London, UK where Pret are head quartered. And that Pret themselves have ignored TWO customer deaths and over a dozen injuries before it got public. I worked at Pret when people died and wasn’t even told, despite my responsibility having been health & safety.

So, I link him to the two customer deaths in the news on YouTube to have a VISUAL bringing it closer to him, as he is also a father:

Tactic #3Sure it’s bad but this would never happen in Switzerland.

“yes bad Clearly. Here in Switzerland, everything is declared everywhere.” = Yes, bad, but that happened way over there in the UK, HERE in perfect Switzerland we have strict food standards.


To which I pointed him AGAIN to a recent customer video from BERLIN, Germany where there are also strict food safety laws, and the video showed how stale the bread is.


Link to tweet with video.

I also explained that mouldy food continues to happen in the UK as well as MISLABELLED products where Pret are now breaking the LAW, “Natasha’s Law”.

End of correspondence.

I already packed this tweet exchange away into the past and moved on, when he tweeted the next day a German news article about a woman having bitten into a mouldy McDonald’s product. He now deleted this tweet also, like he deleted his initial “fan” tweet about “good sandwiches” in Pret. But here are my responses to his ridiculous McD comparison.

Tactic #4 It’s not only Pret, it’s also other businesses, therefore this is “normal” in large chains:



Tactic #5Continued gaslighting accusing me of offending and attacking him in hopes I become insecure, while it is HIM that’s insecure like heck:

Just follow the links and click translate otherwise the post gets too long.

I kept asking him to give precise examples where I offended or attacked him. That didn’t come. And by then he could have just blocked me. But instead he switched his replies to me so that I couldn’t reply anymore, while he kept tweeting at me. Very nasty, cowardly and childish behaviour by an adult “journalist” and “media personality” from Switzerland.



Tactic #6 – SEVERAL things: He deleted information, was embarrassed to behave so poorly while a journalist, then lied he never claimed to be a journo.

DELETED “Journalist” off his profile after I addressed him as a journalist having seen his claim on his profile and asked him to not take things personal. He then lied that he never claimed to have been a journalist and asks me to check his profile where he just deleted “Journalist”. I pointed out to him that I already checked it and that he deleted it off his profile. He now added it again, see screenshots.

What a creep!


1. Journalist:



2. The “Journalist” deleted:


3. Then “Journalist” added again:


Tactic #7 – Playing dumb asking if I was a bot:

This is then when he started to make all his replies to me “non-repliable” anymore (I just made up that word 😉 ), but he continued to tweet at me. I then blocked him to which he blocked as well. He said that I am an Aldi fan because I gave a metaphor on Aldi vs Lidl to explain his ridiculous comparison between McDonald’s and Pret. I explained that Pret claimed to be fresh and wholesome which McDonald’s never claimed, and that the whole world knows how bad McD is. But Pret was successful in fooling the public for decades.

He then tried to trick me with the Aldi example and then I couldn’t reply anymore. But I replied later via my other account after screenshot some of his tweets before he deleted.


Unable to reply to his tweets:


His behaviour is a typical bullying behaviour by the book. And he is enabled by others who pad him on the back.

Tactic #8 – Playing dumb again:



He received tons of information about my own story as well as customer fatalities and injuries, staff exploitation etc., yet he pretends to not understand what all this was about. Then he deletes his initial tweet and the McDonald’s tweet as he was caught out being indifferent and doesn’t want to be seen as a journalist who is a big fan of Pret.

In a nutshell, this guy was shocked and impressed to have come across so much evidence in how bad Pret really are. Many people respond negatively because they feel shocked and called out to have fallen for Pret. He was so occupied with it that he tweeted the McDonald’s mould issue to me the next day where I was already finished and done with this feed.

But I always respond to anyone and then move on. And I don’t really want to waste a blog post on him, but want to show how SLICK gaslighting, lying, deleting, accusing etc. works in cancel culture.

It’s a shame, because I am more disappointed of people claiming to be journalists than the average Joe who rants on social media.

The last time I came across such a toxic, gaslighting, cowardly person with lofty claims was literally the top Pret senior leadership team. This Gerry guy cowardly switched his tweets so I can’t respond anymore, but kept tweeting at me while I couldn’t respond. Then I blocked him, which I rarely do, so that he can’t continue to tweet while I can’t respond.

I then tweeted my response to him via my other account and now write this blog post and pass this on to his journalism buddies because his and my correspondence are public.

This was TYPICAL denial, cancel culture, trying to manipulate JUST because the person did not want to look objectively at what I presented as huge evidence including customer pictures, news articles, my own experience. THE worst thing that can happen that customers died and Pret IGNORED it has NO meaning to this Gerry guy and his friends. They are bystanders, onlookers and enablers who don’t care except if this would happen to them. Very sad.

And by all means, mute or block me, but to “silence” me and then keep tweeting at me where I can’t respond is COWARDLY. And this is why I call this guy out now.

If this Gerry guy says anything “positive” about his encounter with me in the future, stay away, be cautious, he has lied and played his tricks like an insecure yes-man.

Oh, und Gerry, guck mal wer alles von Twitter weggerannt ist nachdem ich getweeted hab 😉

Du hast noch sehr, sehr viel zu lernen was Pret A Manger betrifft, und ich habe dich jetzt angespornt Pret zu helfen deren Fassade aufrecht zu halten. Ran an die Arbeit, Gerry! Put your name to Pret and STAND behind everything they do, with your name.

I chased Pret RE-founder Julian Metalfe, former Pret CEO Clive Schlee and current CEO Pano Christou off Twitter. And Julian Metcalfe is in Jeffrey Epstein’s address book. Link in the YouTube description.



I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment witnessed by customers: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

NEW: Podcast.

Please also see the MEDIA page for which press articles and Pret “charity” announcements I influenced.

Thank you for reading/listening.

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