… and how it hurts people, especially in the service industry.
This page is dedicated to the subject of Emotional Labour (or Labor for American readers).
I will link any article I have written as well as those I found on the Net from journalists, researchers, customer service workers etc.
I have survived this even during already traumatic bereavement in Pret A Manger. I firmly believe that the forced smiles, fake happiness and cheeriness employees have to portray, does not only link to mental health issues like depression, alcoholism, emotional instability, I believe it can lead to suicide if a person is already vulnerable due to mental health problems, anxiety, grief etc.
If you as the reader have experienced Emotional Labour as damaging to your mental health or you have read a good article on this, or even seen a film covering this subject, feel free to contact me, I can add it to this link with credits.
I start with my own experience and articles from this blog. I am not a professional, no researcher, doctor etc. I am someone who has survived this and speak from my own traumatic experience. I write loud and blunt because it almost destroyed my life. Life is too short for BS and political correctness. Thanks for reading.
- The Truth Behind the Pret A Manger Smile (A day in the life of a Pret worker. The emotional, mental, physical and financial cost to staff).
- Pret A Manger – How Companies Force Emotional Labour on Low Wage Workers with excerpts from Timothy Noah.
- “How Emotional Labour Harms Us All” – External article by Sophie McBain of the New Statesman I commented on.
- Grin and Abhor It: The Truth Behind ‘Service with a Smile’ – By Sarah Jaffe
- Emotional Labor and Alcohol Use – By Paul E. Spector
I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>> podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.
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