Pret A Manger Will INDEED Try Anything to Survive

I want to add to The New York Times article what else Pret is trying to do to survive. A list of links:

  • Cutting staff, overworking them, long queues for customers. Cutting hours, benefits, bonus etc. exploiting low-wage staff even more than they already did pre-Pandemic. This in turn endangers customers again with continuing to

  • False advertisement of “endless” or “unlimited” drinks on the coffee subscription while T&C state 5 per day. AND hardly any shop makes the (for Pret) expensive frappes and smoothies on the subscription with a list of excuses.

  • Making it hard for customers to cancel the subscription, sending them in loops with all sorts of “technical” glitches. And when customers manage to cancel ON TIME and even receive a confirmation email that it was successfully cancelled, Pret still withdraws money the following month(s) from people’s bank accounts AFTER cancellation.

    Also, customers don’t receive their QR codes, they end up paying for their coffees in-store after having signed up and paid the first £20 for the subscription. And other QR codes and technical issues forcing customers into paying for coffees while having the subscription. Just a few of the almost daily inquiries:





etc. etc. etc.

If I’ve forgotten or am not aware of anything, please let me know via the contact form NOT Twitter or Facebook DM! I don’t get notifications of DM requests and can’t think of checking every day.

And please support small independent businesses.



I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

Thank you for reading/listening.

©2017 – Present:



Unless otherwise stated or linked to, this website and all writings within this site are the property of,, and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present:,, unless otherwise stated. All Rights reserved. Disclaimer.

Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s