Category: Expired Food at Pret A Manger

How Pret Was & Continue to be Negligent with Food Safety

I Survived Pret A MangerLeave a comment

I did 3 podcast episodes explaining how Pret was and continues to be careless on their food safety, even after 2 customers died, a 3. narrowly surived and over a dozen got injured. Pret ignored all that until it got public.

And dispite “Natasha’s Law” in place, Pret continue to mislabel their food and even bring food overnight, not fresh, many customer pictures of food with mould and even rat droppings on.

ALL due to extreme understaffing, high pressure, poor training etc.

I mention a particular Barbigan Centre seminar Pret held AFTER Natasha Ednan-Laperouse, the first customer died. This is significant. I also talk about the difference between Starbucks and Pret CEOs actions in times of crisis. I explain how training in Pret is REALLY done and why Pret successfully was able to blame a low wage staff for another customer injury of Isobel Colnaghi who almost became the third fatality.

I also explain my role as a team leader which is one reason why I’m still shocked in how Pret ealt with this and the money power Pret had, but didn’t use.

Of course people say that I have an axe to grind, but that is not my concern. It is people’s choice to LISTEN to what experienced current and former staff explain, especially when they deliever it with EVIDENCE.

I don’t ask people to believe me if I don’t bring evidence. But I have plenty, that’s why I link to them.

I may do an updated episode with all 3 combined in less time. This the first time I did a podcast and just spoke from the gut. But I try to redo those with notes into 1 episode and in much less time. I’m not a professional, please bear with my simple talk.

But I give a lot of info from behind the scenes.

Below, under these episodes are links to the mouldy food and mislabelling issues.

Episode 1: Pret’s Ongoing Mislabelling Issues

Episode 2: Mislabelling Issues ADDITION

Episode 3: Allergy Injury Trial of Isobel Colnaghi
(Why Pret was able to successfully blame a low-wage shop staff)

UPDATE 07.09.2022

New podcast episode in light of Celia Marsh’s Inquest.

NEW Episode 4: Ongoing Mislabelling – Celia Marsh Inquest – Pret now break the Law

The first customer who died, 15 year old Natasha Ednan-Laperouse of sesame hidden in the dough of the baguette which wasn’t labelled on the packaging nor the fridge label. Her parents’ campaigning brought “Natasha’s Law” where all food businesses must label packaged food now.

The second customer was 42 year old mother of five Celia Marsh who died in Bath from dairy traces in a vegan wrap. Isobel Colnaghi who almost died also of hidden sesame, lost her case against Pret.

So, the unsafe food practices continue, even worse now. See pictures of mouldy food via below links. And due to the ongoing mislabelling, Pret are now breaking “Natasha’s Law”. A new inquest into Celia Marsh’s death will start in October 2022.

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(Image: Universal News And Sport (Europe))

Pictures of mould, rat droppings and other things on food: Pret Food is NOT Fresh

Pictures of mislabelled food: Vegetarians & Begans Eat Meat at Pret

All this is due to ONE reason: understaffing, stressing and exploiting staff to the max. CEO Pano Christou doesn’t care. He lives in La La Land and has never been a leader, even when he was UK Managing Director and former CEO Clive Schlee’s shadow.

He enjoys the money, his mansion, working from home etc. while exhausting his staff. He cut wages, benefits, even the paid break. Most work 10 hours through without a break due t high staff turnover and unreasonable pressure.

Then Pano had the audacity TWICE this year to delay paying staff under dodgy excuses. The second time cleverly using the Queen’s Jubilee bank holiday weekend, knowing the public would be distracted if the press would get wind of it.

The press DID get wind of it because I was contacted by staff in despair as I write publicly and pass leaked info on to the press. I emailed CEO Pano Christou directly, openly copying in the press, including Sarah Butler from The Guardian who a day later reported on it.

She started to dig depper and also reported recently that Pano received a pay-rise and millions in bonus in 2021 after he made temporary pay cuts permanent.

So, needless to say staff are p!ssed off, they are already on the fringes of existance, carried Pret through the pandemic, risking their lives. Some got sick I was told, but were pressured to keep working or lose their jobs.

I’m still hoping there’s an undercover journalist in Pret for at least a month.

Some staff on social media announced to be sabotaging Pret now (see screenshot below). Many call sick as an internal strike action. All of this contributes to unsafe food handling, stale, expired food, mislabelling, exhausted staff etc. etc. etc.

Pret got away with 2 customer deaths and multiple injuries, so they feel invincible and the lack of food safety has gotten much, much worse iin broad daylight.

Writing to journalists and the government food safety people didn’t help yet. How many people have to die? A small independent, and especially minority business would have been shut down and the owners sent to prison if one customer had died. Pret is protected and safe in this Tory government of corrupt politicians.

Staff on Instagram in June when Pret for the 2. time delayed pay:

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:

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©2020 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Manger Will INDEED Try Anything to Survive

I Survived Pret A MangerLeave a comment

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Link

Link

A brief bullet-point summed up list at the bottom of how Pret is ripping customers off and exploit staff. Detail in the links here. But if people have no time to read at the moment, scroll down to the bottom where the bullet points are.

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UPDATE 05.06.2021

I know that people have a hard time believing that Pret is purposely ripping customers off. Customers can die in Pret. Staff speak out about the systemic bullying in Pret. I’ve written extensively about Pret intense, micromanaging and abusive Mystery Shopper scheme that forces staff to smile and pretend to be happy during extreme stressful and underpaid work conditions. But people still WANT to believe in Pret’s “ethical” facade!

Here is another one of Pret’s scheme. When customers complain about an issue on social media, Pret asks for the customer’s address to send some goodies. Customers quickly give their data to get some cheap sweets in the post.

Now, why has Pret not offered this to all the customers who have the subscription and complained that NO shop makes the expensive frappes and smoothies on the subscription?

Easy answer, because Pret already has your data! Pret “pays” with cheap freebies to get customer data. And most people fall for it!

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Link to Tweet

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I want to add to The New York Times article “Pret will try anything to survive”, in what else Pret is trying to do to survive. Pret has recently received a £185m cash injection from their in tax-haven Luxembourg based owners JAB. And yet, even with this cash injection Pret refuse to pay rent and has at least 6 lawsuits in the U.S. on their neck:

Link

Pret also has done staff cuts and the exploitation is much worse for employees, but is also spilling over to customers.

A list of links, what is shown in the links is what Pret staff leak to me together with increased customer complaints on social media. Click on each link to see the specific issue in which Pret rips customers off and squeezes the life-blood out of low-wage staff to get as much money as possible.

UPDATE 15.06.2021 a NEW thing Pret dishes out now:

  • No plastic cups for iced drinks supposedly due to supplier issues! LOL! Pret always quotes “supplier” issues when lying. So, if customers are lucky to get an iced drink on subscription, or even, worse paying for it (while having subscription but the bogus BS of QR can’t be read bla bla), they now get it in a cheaper and SMALLER paper cup! The plastic cup is 16oz, but the paper cup is 12oz (and the flat white cup 8oz). So, people now get ripped off out of 4oz. Not much, you think?! Well, do the math! Just another way to safe money and keep ripping customers off! I wouldn’t be surprised that shops have plastic cups in the back stock room! 😉

    And Pret has now added a 14oz paper cup, but customers are still cheated out of 2oz. Doesn’t sound much you may say, but it adds up!


    Pret sold 16,500 subscriptions on the FIRST day of the launch back in September 2020! That’s £330,000 in the first day (on the 2nd month after the initial “free” month that many customers aren’t able to cancel!) without even having to deliver a product! That’s JUST the sign-up cash flow without serving a drink. Do a rough calculation of further sales and multiply this by 4oz! You get the idea.

    Also, when products or packaging disappear for a few weeks, they always return smaller or watered down under the “new improved recipe” lie. I wrote a post on Pret’s “supplier issue” excuse when Pret had no chocolate powder in shops for several weeks. One social media person accidentally spilled the truth once after colleagues kept giving the “supplier issue”: The Pret A Manger Hot Chocolate Saga
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Link

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UPDATE 02.07.2021

One Pret social media staff told a different lie before another colleague the next day went back to the “supplier issue” lie:

And then the very next day, back to the “supplier issue” lie:

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  • UPDATE 24.06.2021 Another lie when customers ask why Pret doesn’t do the complimentary butter portions for the bread. What does Covid-19 have to do with not offering complimentary butter portions? And another lie of butter portions “sold”. Sold? Since when did Pret SELL butter portions! They sell the small bread for soups or salads, but the butter always came with it for free. So many lies …


    Link

  • Cutting staff, overworking them, long queues for customers. Cutting hours, benefits, bonus etc. exploiting low-wage staff even more than they already did pre-Pandemic. This in turn endangers customers again with continuing to →

  • False advertisement of “endless” or “unlimited” drinks on the coffee subscription while T&C state 5 per day. AND hardly any shop makes the (for Pret) expensive frappes and smoothies on the subscription with a list of excuses.


    Pret made an instant £330,000 in one day, the first day of the subscription without having delivered ANY service. And not only did Pret get cash, they got people’s data.

Link to article

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Link

Link

A small collection of the MANY customer complaints on social media. The slide is just from Twitter, but there is much more on FB, Insta, private DMs to me etc.

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  • Making it hard for customers to cancel the subscription, sending them in loops with all sorts of “technical” glitches. And when customers manage to cancel ON TIME and even receive a confirmation email that it was successfully cancelled, Pret still withdraws money the following month(s) from people’s bank accounts AFTER cancellation.

    Also, customers don’t receive their QR codes, they end up paying for their coffees in-store after having signed up and paid the first £20 for the subscription. And other QR codes and technical issues forcing customers into paying for coffees while having the subscription. Just a few of the almost daily inquiries:

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UPDATE 31.07.2021- Two more additions:

etc. etc. etc.

If I’ve forgotten or am not aware of anything, please let me know via the contact form NOT Twitter or Facebook DM! I don’t get notifications of DM requests and can’t think of checking every day.

And please support small independent businesses.

To sum up, the list of how Pret rips off customers:

  • No expensive smoothies and frappes (except cheaper iced drinks) on the subscription with multiple excuses.
  • Iced drinks in cheaper and smaller paper cups IF people are lucky to get an iced drink. They’re getting cheated out of 2oz or 4oz.
  • Expired foods by stretching dates, which is not even legal, but it’s all about not getting caught!
  • Delay in sending the QR code under the excuse of “technical issues”, so customers who give Pret the benefit of the doubt end up PAYING for a coffee, or especially iced drink while already having paid £20 for the subscription!
  • Pret making it hard to cancel the subscription, sending people in a loop. And if people managed to cancel, Pret continues to withdraw money, at times even several months AFTER people have cancelled AND received the confirmation email of the successful cancellation.
  • Now Pret has started to also have technical issues when customer try to START a subscription. But knowing Pret, after all the complaints and my blog, this may be to appear that Pret has general technical issues, even when people try to register the subscription. A clever move!
  • False advertisement of “endless” and “unlimited” drinks on the subscription, while T&C is 5 per day with 30 minute intervals.
  • People having issues in-store that machines can’t read or recognize their QR code, ending up paying AGAIN for a coffee.
  • PR move and smokescreen by giving NHS workers free coffees and 50% rebate on food, and the next day announcing staff cuts. Pret low-wage staff paid for the NHS freebie PR stunt.
  • Cutting staff, cutting labour hours, cutting benefits, bonus, paid break etc. Overworking low-wage staff, who in turn get so exhausted and burnt out that they start snapping and being rude at customers and each other. It’s a lose-lose for customers AND staff, both who pay financially and mentally/physically for Pret’s greed. It’s a win-win for Pret.
  • Various possibilities WHY Pret shops are closed: lack of staff of course, pest issues, virus outbreak AND continuing to sell the coffee subscription to customers whose local Pret shops are closed, and then refusing to refund customers!

Dear customer and reader, if you really still think all these are just coincidences and technical hick-ups, especially after a current Pret Barista spilled the beans that they are asked to LIE to customers, well, then have a nice day in bliss, because there’s nothing people can tell you, and you need to enjoy getting ripped off while Pret accumulates billions again!

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

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Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

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Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.