Pret A Manger Misleading Packaging (Updated Aug. 2019)

… and Pret’s deleted Tweet on a new bogus reason for hidden “air” behind the cardboard packaging.

UPDATE 26. Feb. 2019: Class-action lawsuit in New York against Pret settled.

I have listed a few customer complaints on Pret’s misleading, and what some call “deceptive” packaging in “Class Action vs. Pret For Deceptive Packaging” and the different versions from Pret why this happens. But the list below is just the tip of the iceberg. Not all customers flock to Twitter with photos, and I worked in Pret knowing how common this issue is.

One of the last and most ridiculous reasons Pret gave has been deleted after Pret read that blog entry.

In this blog entry I just want to give a visual throughout the years, briefly touching on the lawsuit and again the deleted Tweet at the end. These complaints are only the ones customers care to show on Twitter.

A list on mostly cold Salad Wraps and a few Hot Wraps. Plus Pret’s mostly repetitive responses with some change of versions later:

2012-08-20 wrap air

20. Aug. 2012

2012-12-27 Air Wrap

27. Dec. 2012

2013-11-17 Air Wrap

16. Nov. 2013

2014 2018 Air Wrap

2014 and 2018

2014-06-21 wrap air no response fr pret

21. June 2014 (No response from Pret)

2014-03-10 Air Wrap

10. Mar. 2014

2014-03-25 Air Wrap

25. March 2014

2014-04-16 Air Wrap

16. Apr. 2014

2014-06-09 Air Wrap

09. June 2014

2015-04-14 no hummus wrap

14. Apr. 2015

2015-04-15 hummus wrap air pret response

15. Apr. 2015

2015-04-23 Air Wrap

23. Apr. 2015

2015-05-27 Air Wrap

27. May 2015

2015-08-13 Air Wrap

13. Aug. 2015

2016-06-25 wrap air now doesnt look right

25. June 2016

2016-06-27 Air Wrap USA

27. June 2016

2016-08-17 wrap air pret response

17. Aug. 2016

2016-08-25 Air Wrap

25. Aug. 2016

2016-09-17 Air Wrap USA

07. Sep. 2016

2016-10-12 wrap air usa plus pret response

12. Oct. 2016 USA

2017-02-15 wrap air plus pret response

15. Feb. 2017

2017 march aug

March / Aug 2017

2017-04-19 Air Wrap

19. Apr. 2017

05. May 2017 Little Ingredient (lots of complaints on Twitter on this)

17. May 2017 Pret A Ripp-Off

2017-05-17 Air Wrap NEW discovered

2017-07-11 air wrap

11. July 2017

2017-08-01 Air Wrap USA

01. Aug. 2017

2017-08-07 shrimp wrap shrink wrap

07. Aug. 2017 Another really bad one, that’s more a Thai “Shrink” Wrap!

2017 humour

A little humour on the house!

2017-08-21 wrap air news no pret response

21. Aug. 2017 USA

2017-10-10 wrap air 2 for price of 1

10. Oct. 2017 TWO for the price of ONE!!

Misleading Packaging AND hardly any ingredients!

2018-01-17 wrap air no pret response

17. Jan 2018 (no response from Pret)

2018-02-06 wrap air disguised pret response

06. Feb. 2018

2018-02-23 wrap doesnt look right at all

23. Feb. 2018

2018-04-20 Air Wrap USA

20. Apr. 2018 It took Pret 3 days to respond!

2018-04-26 Air Wrap

26. Apr. 2018

2018-05-22 wrap air stingy incl pret response

22. May 2018 Pret admits the wrap is a “little stingy”

2016-10-06 wrap air no response from pret

06. Oct. 2018 (no response from Pret)

2018-10-10 wrap air usa plus pret response

10. Oct. 2018 USA

2018-10-16 hot wrap

16. Oct. 2018 Hot Wrap

Here is where the “… it looks like it has been wrapped too tightly” version starts:

2018-10-24 wrapped too tightly

24. Oct. 2018

2018-10-29 usa wrap full tweet feed

29. Oct. 2018 USA

2018-11-06 hot wrap

06. Nov. 2018 Hot Wrap

2018-11-12 ongoing wrap issue

12. Nov. 2018 Little Duck more Spinach, badly wrapped … ongoing Tweets

2018-11-13 hot wrap

13. Nov. 2018 Hot Wrap

NEW 2018-11-14 Air Wrap

14. Nov. 2018


17. November 2018 This is the worst so far! And no response from Pret!

2018-12-07 wrap

07. Dec. 2018

2019-01-12 duck wrap

12. Jan. 2018 Little Duck, lots of Greens

New reason for “air” wrap which was later deleted!

2019-01-13 another wrap misleading package before delete

13. Jan. 2019 Pret’s NEW reason for packaging “deception” which was later deleted! (After my other blog entry “Class Action vs Pret” and Pret visiting especially on the 14. Jan. 2019).

Original Tweet BEFORE Pret deleted it:

2019-01-13 another wrap misleading package3

But NOW it leads to this deleted page

2019-01-27 pret deleted tweet re packaging

The whole feed again before Pret deleted their Tweet:

2019-01-13 another wrap misleading package before delete

Natalie Raybold’s Tweet here has no Tweet above anymore, as it is deleted.

And here a VISUAL of public complaints dating back to 2011

Not everyone goes public, these are only those that customers bother reporting.
I stopped going further back.

2019-01-14 wrap

14. Jan. 2019

2019-01-14 flatbread

14. Jan. 2019 Flatbread living up to its name: FLAT

2019-01-25 no hoison in duck wrap

25.01.2019 No Hoison in expensive Hoison Duck Wrap

2019-01-25 bang chicken wrap no chicken

25.01.2019 Bang Bang Chicken Flop

2019-01-25 spicy chicken wrap stingy

25.01.2019 Spicy Chicken Flop

2019-02-13 Wrap air

12.02.2019 Bigger in Japan!

As the case is settled now, the “wrapped too tightly” version started again…

2019-02-23 air wrap

23.02.2019 Pret A Gap Wrap

2019-02-26 Bang Bang air wrap

26.02.2019 Pret A Light Wrap

2019-04-12 Customer on wrap air2


2019-04-24 Wrap air


Mind the BIGGEST Gap!

2019-04-27 Air Wrap2

2019-05-01 Air Wrap

Another huge gap 1st May 2019

2019-05-06 Air Wrap

06.05.2019 … and another one…

And with the one from 06.05 someone cared enough to confront Pret:

2019-05-06 Customer referring to my blog air wrap3

In context:

2019-05-06 Customer referring to my blog air wrap2


2019-05-10 Air Wrap USA.jpg

09.05.2019 USA

2019-05-28 Air Wrap Video3


2019-06-06 Air Wrap


NEW 2019-06-24 Air Wrap no pic

24. June 2019

NEW 2019-07-01 Air Wrap

01. July 2019

NEW 2019-07-03 Air Wrap

03. July 2019

NEW 2019-07-10 Air Flat Wrap

10. July 2019

NEW 2019-07-24 Air Wrap

24. July 2019

NEW 2019-07-26 Air Wrap

26. July 2019

NEW 2019-07-29 Air Wrap USA

29. July 2019

2019-08-06 Air Wrap

06. August 2019

2019-08-07 Air Wrap

07. Aug. 2019

Since having settled the lawsuit, Pret’s having a laugh with a customer who helps them; the wrap looks like having been a little stretched out here:

2019-08-07 Air Wrap taking mick

Also 07. Aug. 2019

2019-09-09 Air Wrap

09. Aug. 2019

2019-08-21 Air Wrap

21. Aug. 2019

2019-08-27 Air Wrap

27. Aug. 2019 USA

One solution would be for staff to just “spread” the wrap to fill the package!

2018-11-12 spread out long wrap air

12. Nov. 2018

2019-06-17 NO air wrap

12. June 2019 This looks like after a team brief about all the complaints on Twitter, so staff spread it out as much as possible! 😀




I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment:
Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review.

NEW: Podcast.

Please also see the MEDIA page for more.

Thank you for reading/listening.

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