Pret A Manger Misleading Packaging (Updated Aug. 2019)

 

… and Pret’s deleted Tweet on a new bogus reason for hidden “air” behind the cardboard packaging.

 


 

UPDATE 26. Feb. 2019: Class-action lawsuit in New York against Pret settled.

 


 

I have listed a few customer complaints on Pret’s misleading, and what some call “deceptive” packaging in “Class Action vs. Pret For Deceptive Packaging” and the different versions from Pret why this happens. But the list below is just the tip of the iceberg. Not all customers flock to Twitter with photos, and I worked in Pret knowing how common this issue is.

One of the last and most ridiculous reasons Pret gave has been deleted after Pret read that blog entry.

In this blog entry I just want to give a visual throughout the years, briefly touching on the lawsuit and again the deleted Tweet at the end. These complaints are only the ones customers care to show on Twitter.

 


 

A list on mostly cold Salad Wraps and a few Hot Wraps. Plus Pret’s mostly repetitive responses with some change of versions later:

 

2012-08-20 wrap air

20. Aug. 2012

 

2012-12-27 Air Wrap

27. Dec. 2012

 

2013-11-17 Air Wrap

16. Nov. 2013

 

2014 2018 Air Wrap

2014 and 2018

 

2014-06-21 wrap air no response fr pret

21. June 2014 (No response from Pret)

 

2014-03-10 Air Wrap

10. Mar. 2014

 

2014-03-25 Air Wrap

25. March 2014

 

2014-04-16 Air Wrap

16. Apr. 2014

 

2014-06-09 Air Wrap

09. June 2014

 

2015-04-14 no hummus wrap

14. Apr. 2015

 

2015-04-15 hummus wrap air pret response

15. Apr. 2015

 

2015-04-23 Air Wrap

23. Apr. 2015

 

2015-05-27 Air Wrap

27. May 2015

 

2015-08-13 Air Wrap

13. Aug. 2015

 

2016-06-25 wrap air now doesnt look right

25. June 2016

 

2016-06-27 Air Wrap USA

27. June 2016

 

2016-08-17 wrap air pret response

17. Aug. 2016

 

2016-08-25 Air Wrap

25. Aug. 2016

 

2016-09-17 Air Wrap USA

07. Sep. 2016

 

2016-10-12 wrap air usa plus pret response

12. Oct. 2016 USA

 

2017-02-15 wrap air plus pret response

15. Feb. 2017

 

2017 march aug

March / Aug 2017

 

2017-04-19 Air Wrap

19. Apr. 2017

 

05. May 2017 Little Ingredient (lots of complaints on Twitter on this)

 

17. May 2017 Pret A Ripp-Off

2017-05-17 Air Wrap NEW discovered

2017-07-11 air wrap

11. July 2017

 

2017-08-01 Air Wrap USA

01. Aug. 2017

2017-08-07 shrimp wrap shrink wrap

07. Aug. 2017 Another really bad one, that’s more a Thai “Shrink” Wrap!

 

2017 humour

A little humour on the house!

 

2017-08-21 wrap air news no pret response

21. Aug. 2017 USA

 

2017-10-10 wrap air 2 for price of 1

10. Oct. 2017 TWO for the price of ONE!!

Misleading Packaging AND hardly any ingredients!

 

2018-01-17 wrap air no pret response

17. Jan 2018 (no response from Pret)

 

2018-02-06 wrap air disguised pret response

06. Feb. 2018

 

2018-02-23 wrap doesnt look right at all

23. Feb. 2018

 

2018-04-20 Air Wrap USA

20. Apr. 2018 It took Pret 3 days to respond!

 

2018-04-26 Air Wrap

26. Apr. 2018

 

2018-05-22 wrap air stingy incl pret response

22. May 2018 Pret admits the wrap is a “little stingy”

 

2016-10-06 wrap air no response from pret

06. Oct. 2018 (no response from Pret)

 

2018-10-10 wrap air usa plus pret response

10. Oct. 2018 USA

 

 

2018-10-16 hot wrap

16. Oct. 2018 Hot Wrap

 

Here is where the “… it looks like it has been wrapped too tightly” version starts:

 

2018-10-24 wrapped too tightly

24. Oct. 2018

 

2018-10-29 usa wrap full tweet feed

29. Oct. 2018 USA

 

2018-11-06 hot wrap

06. Nov. 2018 Hot Wrap

 

2018-11-12 ongoing wrap issue

12. Nov. 2018 Little Duck more Spinach, badly wrapped … ongoing Tweets

 

2018-11-13 hot wrap

13. Nov. 2018 Hot Wrap

 

NEW 2018-11-14 Air Wrap

14. Nov. 2018

 

2018-11-17-wrap-air.jpg

17. November 2018 This is the worst so far! And no response from Pret!

 

2018-12-07 wrap

07. Dec. 2018

 

2019-01-12 duck wrap

12. Jan. 2018 Little Duck, lots of Greens

 

 

New reason for “air” wrap which was later deleted!

 

2019-01-13 another wrap misleading package before delete

13. Jan. 2019 Pret’s NEW reason for packaging “deception” which was later deleted! (After my other blog entry “Class Action vs Pret” and Pret visiting especially on the 14. Jan. 2019).

Original Tweet BEFORE Pret deleted it:

2019-01-13 another wrap misleading package3

 

But NOW it leads to this deleted page

2019-01-27 pret deleted tweet re packaging

 

The whole feed again before Pret deleted their Tweet:

2019-01-13 another wrap misleading package before delete

Natalie Raybold’s Tweet here has no Tweet above anymore, as it is deleted.

 

And here a VISUAL of public complaints dating back to 2011

Not everyone goes public, these are only those that customers bother reporting.
I stopped going further back.

 

2019-01-14 wrap

14. Jan. 2019

 

2019-01-14 flatbread

14. Jan. 2019 Flatbread living up to its name: FLAT

 

2019-01-25 no hoison in duck wrap

25.01.2019 No Hoison in expensive Hoison Duck Wrap

 

 

2019-01-25 bang chicken wrap no chicken

25.01.2019 Bang Bang Chicken Flop

 

2019-01-25 spicy chicken wrap stingy

25.01.2019 Spicy Chicken Flop

 

2019-02-13 Wrap air

12.02.2019 Bigger in Japan!

 


 

As the case is settled now, the “wrapped too tightly” version started again…

 


 

2019-02-23 air wrap

23.02.2019 Pret A Gap Wrap

 

2019-02-26 Bang Bang air wrap

26.02.2019 Pret A Light Wrap

 

2019-04-12 Customer on wrap air2

Link

 

2019-04-24 Wrap air

Link

 

Mind the BIGGEST Gap!

2019-04-27 Air Wrap2

 

2019-05-01 Air Wrap

Another huge gap 1st May 2019

 

2019-05-06 Air Wrap

06.05.2019 … and another one…

 

And with the one from 06.05 someone cared enough to confront Pret:

2019-05-06 Customer referring to my blog air wrap3

 

In context:

2019-05-06 Customer referring to my blog air wrap2

Link

 

2019-05-10 Air Wrap USA.jpg

09.05.2019 USA

 

2019-05-28 Air Wrap Video3

28.05.2019

 

2019-06-06 Air Wrap

06.06.2019

 

NEW 2019-06-24 Air Wrap no pic

24. June 2019

 

NEW 2019-07-01 Air Wrap

01. July 2019

 

NEW 2019-07-03 Air Wrap

03. July 2019

 

NEW 2019-07-10 Air Flat Wrap

10. July 2019

 

NEW 2019-07-24 Air Wrap

24. July 2019

 

NEW 2019-07-26 Air Wrap

26. July 2019

 

NEW 2019-07-29 Air Wrap USA

29. July 2019

 

2019-08-06 Air Wrap

06. August 2019

 

2019-08-07 Air Wrap

07. Aug. 2019

 

Since having settled the lawsuit, Pret’s having a laugh with a customer who helps them; the wrap looks like having been a little stretched out here:

2019-08-07 Air Wrap taking mick

Also 07. Aug. 2019

 

2019-09-09 Air Wrap

09. Aug. 2019

 

2019-08-21 Air Wrap

21. Aug. 2019

 

2019-08-27 Air Wrap

27. Aug. 2019 USA

One solution would be for staff to just “spread” the wrap to fill the package!

2018-11-12 spread out long wrap air

12. Nov. 2018

 

2019-06-17 NO air wrap

12. June 2019 This looks like after a team brief about all the complaints on Twitter, so staff spread it out as much as possible! 😀

 

etc…

 

Using an example from the animal kingdom. THIS is what Pret packaging does to people:

>>> A dog’s life

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – Present expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved.

 

Class Action vs Pret for DECEPTIVE Packaging (Updated Aug. 2019)

 

… And the Warped Reason for a Lack of Wrap!

 


 

UPDATE:

Pret A Manger DELETED their Tweet to Natalie Raybold about the new (bogus) reason for the “air” hidden behind the cardboard, after Pret read this blog entry! I explain further below.

@Pret, thanks for stopping by again, unfortunately your visit led to your deletion of a Tweet. Getting caught doing the “right” thing again!

 

UPDATE: Class Action suit vs Pret settled

As the case is settled now, the “wrapped too tightly” version started again… and the generic “oh no” responses from Pret continue with the usual “Please send us a DM with which shop you visited” as if this was an isolated incidence. To any reader, go unto Pret’s “Tweet and Replies” page and see their cut & paste responses, even though lately there seems to be new Twitter staff on the shifts, their wording is changing finally!

 


 

A longer list with mainly photos and less text just as a VISUAL to understand how common this is >>> Pret A Manger’s Misleading Packaging.

I didn’t want to put this “wrap collection” into a blog post, but Twitter and Facebook keep hiding, deleting etc. my posts, FB even deletes my PRIVATE messages when I have a link to my blog in the message! So I enter the below list into one post, hence only one link to post and a list of customer complaints.

In the U.S. people easily sue companies, in the UK they just go to Twitter, rant a little and that was that. Even customers dying, getting hospitalized from unlabelled allergen in products, no law suit! In the U.S. it would hail a storm of law suits upon Pret with lawyers drooling for cases like this! But in the UK they fall asleep being cooked like frogs while getting bribed with cheap free coffees! Unbelievable!

After my repeated comments on Pret’s funny reason for the cardboard to hide “air” behind it and letting customers pay overpriced half products, Pret keeps sweet-talking customers into sleep, “Oh no, this looks like it has been wrapped too tightly”.

 

But let’s rewind to 2016 where the version was, starting as usual with “Oh no…” to pret-end that the Pret-Tweeter is surprised. The rather TRUE response here is: “this isn’t right…”

Exactly! This is NOT right! Thanks for the honesty here, Pret. Unfortunately nothing was changed in the packaging to be decreased, or an increased size of wrap to fill the packaging for an honest product. And communication down the line, of which version would be best to give on Twitter complaints, got messed up over time.

 

2016-06-25 wrap air now doesnt look right

Link

 

In 2018 it “doesn’t look right at all”…

 

2018-02-23 wrap doesnt look right at all

Link

 

And this one from the U.S. in October 2018 is a give away that this indeed is not an honest packaging for the later “version” of a 13. Jan. 2019 explanation by Pret. Stephanie feels “very tricked” and Pret EVEN agrees by saying:

 

2018-10-29 usa wrap pret understands

 

Full Tweet feed:

 

2018-10-29 usa wrap full tweet feed

Link Oct. 2018

 

 

Fast forward a little … the version is that this is “wrapped too tightly”. This loosely wrapped product Pret says looks too tightly wrapped. LOL! The consistent “Oh no”… “Oh dear”… Oh gosh”… from the UK Twitter side remains, to give the impression that this is an EXCEPTION while Pret is being sued in the States for deception.

 

 

2018-12-07 wrap

Link to Dec 2018 Tweet

 

 

2018-10-24 wrapped too tightly

Link to Oct. 2018 Tweet

 

Well, Ladies and Gentlemen, here is a brand new version of a warped wrap packaging! 

After repeated comments on this ridiculous “reason” for Pret having spread that version too broadly, the version now is even more ridiculous, I added the bold highlight. New reason completely holding customers for idiots!

Quote: “Our packaging is designed to leave a space in the middle so the wrap can be displayed clearly at both ends and doesn’t get squashed. We’re sorry if you feel mislead on the size, Natalie but we can assure you that you’ve received both halves of the same wrap.”

How absolutely amazing Pret now openly fools customers! The Wrap WON’T get squashed as the cardboard center is sturdy and protects any product from being squashed. This should be a UK law suit (the bot that bookmarks my blog in the States on behalf of Pret can send this one to them! Be my guest!)

The issue is NOT the size of the wrap, but the misleading size of the packaging. It’s an old trick businesses do knowing that customers buy via sight, not probing on the weight and measure, even if a package would state that. But as everyone knows, Pret packaging has hardly ANY useful information on it, as at least the first of the two customers who died had to pay with her life, and only when the public became aware of their deaths does Pret SLOWLY change labelling. Let alone have a weight and measurement of the product on the packaging. Pret’s packaging just has bla bla sweet-talk of whatever, but NO useful information on ingredients, weight etc. except in stores where ingredient/allergen labelling is TRIALED as I write this.

So with Pret products that are assembled in the shops each day, customers rely SOLELY on their eye-sight, and as they don’t have time during their lunch break to weigh out the product with their bare hands if it is too light, or the usual weight, they go by eye-sight. They cannot purchase according to weight or how much of a certain ingredient is “behind” the packaging. Companies use this to their advantage and what I find, mislead customers to “assume” the package is completely filled inside.

The most common is items like Washing Powder. Yes, it does state the amount in KG, but what customer carries a scale or knows how to size up the packaging. So, the washing powder packaging is often very large, but upon opening at home a quarter is just air, because businesses know customers buy according to eye sight, not information and weighing the product.

And Pret’s wraps get the most complaints because it has the middle section to hide air, whereas the sandwich and salad packaging has more “window” to show the majority of the item, and less possibility to hide air.

 

2019-01-13 another wrap misleading package3

Link to today’s Tweet A spanking new version of why there is a gap.

I cannot believe my eyes reading this! From “Oh no, this isn’t right…” to this hilarious open fairy tale, holding customers for complete idiots! And customers swallow the fast, efficiency of Pret’s Twitter feed and go back to sleep while they remain happy to pay for hidden air.

 

PRET’S DELETED TWEET:

 

The above link used to lead to this tweet from Pret:

 

2019-01-13 another wrap misleading package3

 

But NOW it leads to this deleted page

 

2019-01-27 pret deleted tweet re packaging

 

 

The whole feed again before Pret deleted their Tweet:

 

2019-01-13 another wrap misleading package before delete

 

Natalie Raybold’s Tweet here has no Tweet above anymore, as it is deleted.

Even the whole feed of her Tweet has disappeared and some are only visible because I have the remaining Tweets in my Replies as I responded. Pret changed quickly after Natalie kept protesting as well as my post on the bogus reason: “It does appear to be a rather small wrap, Natalie…” Link

 

Initial Tweet standing on its own, no other Tweets are found. This looks like part of shadow banning.

Direct link of part in the feed from my own Tweets & Replies as I tweeted within this feed. Natalie Raybold here responds to the new reason and finds this misleading. But from her initial Tweet, this cannot be traced anymore. If I wouldn’t still have my Tweets, only her initial post would be visible.

Twitter and Pret are in this together on behalf of protecting profit driven companies! Katschink!

 

Thus, it should be clear again how dodgy this is and how Pret tries to hide this, as this may get people’s attention for another lawsuit.

 


 

These, the list below and others I didn’t include here, are only those that people bother posting on Twitter. Not every customer produces a photo publicly as they don’t have time and may think this is a one-off, not realizing how much this happens.

 

Links to Class Action Suit and customers’ complaints on Twitter. Links open in new window:

 

Class Action NY

Court Document (starts to get interesting from page 18 on)

Press Article on Suit

Press Article on Deceptive Packaging

 

2014 and 2018

2014 2018 Air Wrap

 

Customers Tweets on mostly cold Salad Wraps and a few Hot Wraps:

August 2012

27. Dec. 2012

17. Nov. 2013

10. Mar. 2014

25. March 2014

16. Apr. 2014

09. June 2014

21. June 2014

14. Apr. 2015

15. Apr. 2015

23. Apr. 2015

27. May 2015

13. Aug. 2015

25. June 2016

27. June 2016 USA

17. Aug. 2016

25. Aug. 2016

07. Sep. 2016 USA

12. Oct. 2016 USA

15. Feb. 2017

March 2017

19. Apr. 2017

05. May 2017 Little Ingredient (lots of complaints on Twitter on this)

17. May 2017 Pret A Rip-Off

July 2017

01. Aug. 2017 USA

02. Aug. 2017

07. Aug. 2017

A little humour in-between!

Also 07. Aug. 2017 Another really bad one!

21. Aug. 2017 USA

10. Oct. 2017 TWO for the price of ONE!

17. Jan. 2018 (no response from Pret)

06. Feb. 2018

23. Feb. 2018

20. Apr. 2018 It took Pret 3 days to respond!

26. Apr. 2018

22. May 2018 Pret admits the wrap is a “little stingy”

17. Aug. 2018

06. Oct. 2018 (no response from Pret)

10. Oct. 2018 USA

16. Oct. 2018 Hot Wrap

24. Oct. 2018

29. Oct. 2018 USA

06. Nov. 2018 Hot Wrap

12. Nov. 2018 Little Duck more Spinach, badly wrapped

13. Nov. 2018 Hot Wrap

14. Nov. 2018

17. November 2018 This is the worst so far!

07. Dec. 2018

12. Jan. 2018 Little Duck (expensive), lots of Greens (cheap)

13. Jan. 2019 Pret’s NEW reason for packaging “deception”

Ok, didn’t expect the next day to have to continue on this…

14. Jan. 2019 I should get paid for giving Pret so many tipps, now Pret does NOT give any reason anymore but write instead: “We’re sorry to hear that, Sam. Please could you send us a DM with some more info including the shop you visited?”

There isn’t even a “oh no… oh gosh” response anymore, well done Pret! Them spies and boss are reading my blog. Well, thank you! Keep it up and be on your toes! 😀

 

14. Jan. 2019 Flatbread living up to its name: FLAT

25.01.2019 No Hoison in expensive Hoison Duck Wrap

25.01.2019 Spicy Chicken Flop

25.01.2019 Bang Bang Chicken Flop

12.02.2019 Big in Japan!

23.02.2019 Pret A Gap Wrap

26.02.2019 Pret A Light Wrap

12.04.2019 No Photo, but an observation

24.04.2019 Feeling deceived

27.04.2019 Mind the BIGGEST Gap!

01.05.2019 Another BIG gap!

06.05.2019 … and another one…

09.05.2019 Customer quote: “Where’s the rest of my wrap?! Believe me it’s not a one time thing …”

06.06.2019 … another one…

24. June 2019

01. July 2019

03. July 2019

10. July 2019

24. July 2019

26. July 2019

29. July 2019

06. August 2019

07. Aug. 2019

Also 07. Aug. 2019

09. Aug. 2019

21. Aug. 2019

27. Aug. 2019 USA

 

All the above dates/links are features in pictures as a visual >>> Pret A Manger’s Misleading Packaging.

 

And with the one from 06.05 someone cared enough to confront Pret:

2019-05-06 Customer referring to my blog air wrap3

 

In context:

2019-05-06 Customer referring to my blog air wrap2

Link

 

 

2019-01-25 bang chicken wrap no chicken

 

On 28. May 2019 a customer posted a video and I will include the whole feed as the exchange is brilliant. This customer won’t let Pret BS him or get lured into DM:

2019-05-28 Air Wrap Video1

Link

2019-05-28 Air Wrap Video1a

 

2019-05-28 Air Wrap Video1c

 

Pret being desperate to get the customer away from the public into DM.

Little side note, where it says “1 more reply” is my reply LOL! Twitter hides it, even though I’m not shadow banned (yet!) they do hide posts for companies or political issues. They hide it so it can’t be seen immediately  as people are busy often, they don’t realise there are more replies and don’t always see the “1 more reply” thing.

Here’s my reply when one clicks on it, tucked away in-between two tweets:

Peek-a-boo… PreT-A-Boo…

Direct link to the first of my tweets as I feel a shadow ban coming! 😀

 

One solution would be for staff just “spread” the wrap to fill the package!

2018-11-12 spread out long wrap air

12. Nov. 2018

 

To be continued unfortunately …

 


 

It’s certainly a good give-away that Pret knows what they are doing and the versions they keep giving when they don’t even respond to the Tweets addressed to them directly in this feed HERE further down the Tweets.

And I can’t help but think that Pret now changed the version because of this law suit. Time will tell. I cannot find any more info on this suit.

A TripAdvisor Review on Pret and the oldest trick in the book on shrinking products but charging same or higher price. I have seen this many times over the years when I worked in Pret. The brownie for example disappeared for a while, we were instructed to tell customers that the product is being “improved” and when the brownie returned, it was smaller.

And currently customers on Twitter keep lamenting that the Vegan cookie is not on sale anymore and Pret again says that the recipe is being improved. And yet customer after customer says that it was perfect, doesn’t need improvement, even today again:

 

2019-01-13 vegan cookie improving

Link

 

Someone recently mentioned a rumour that the Vegan cookie wasn’t even Vegan in the first place, hence Pret did what they do best, they “deleted the cookie”. Vegans point this out a lot that many products advertised as Vegan have eggs in it, not to mention Celia Marsh’s death as she was allergic to dairy. This second death in Pret from a non-dairy  product that contained Dairy Protein is still under investigation who is responsible, Pret or Coyo that supplied the non-dairy yogurt.

 

vegan-not-vegan-rumour.jpg

Link

 

And to finish on a positive, just today when I cooked something, I was pleasantly surprised when I opened a brand new Colman’s mustard powder package and upon opening had to catch powder falling out as the jar was so full it ran over. The photo is already after I used some of it, but it’s still filled to the top. This is rare these days, and maybe it was an “accidental” overfill, as I haven’t bought this product for a long time and can’t remember how it used to be before.

But maybe there’s another blog entry on deceiving vs honest packaging one of these days and companies need to be called out for it, the good and the bad guys. But on a positive note, the good stuff needs to be mentioned as well.

 

img_20190113_195848

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.