Pret A Manger’s “Propaganda”?

Let me explain.

Following Pret issues I keep seeing confusing information and mixed messages regarding Pret’s sales and profits. One week Pret’s sales are down, next week sales are 80% pre-Pandemic levels, next week Pret is close to ruin due to having to repay loans by the summer 2022, then profits up again … In the USA there are lawsuits in the millions for upaid rents.

Knowing Pret and their top leadership CEO Pano Christou, HQ staff, the HR department, OPs (area) managers, shop management etc. while claiming to be doing “the right thing naturally”, Pret’s way is to cheat, steal, borrow and scam customers and staff.

Pano Christou is under pressure to speed open shops. Pret received close to half a billion pounds, yes billion, from tax-haven Luxembourg based owners JAB Holdings (Germany’s 2. richest family, the Reimanns with an extensive Nazi slavery past) and shareholders. Pret received this money with the task to open 200 shops worldwide in the next 2 years. This is a huge and unrealistic task.

I remember when private equity firm Bridgepoint took over in 2008 and tasked Pret to open at least 15 shops per year. Me and my colleagues felt the squeeze. And now with JAB it’s even worse.

India’s richest business man has hooked up with Pret to open shops in India. I feel sorry and worried for workers AND customers in India, especially since Pret has a very poor track record on food safety and customer care, despite their “happy” and generous facade.

JAB and shareholders are like the Mafia, they want their money back. These private equity firms pass companies like Pret from hand to hand like drug dealers do with drugs and money laundry. Makes me almost feel sorry for Pano Christou who is squeezed in-between like a middle man and lower ranked drug dealer appeasing the big lords.

But the price is paid by the very bottom, the “addicts”, those who need jobs and sell their labour cheap to the overlords because they don’t know that they can beat the “addiction” when they get help and organise.

I’ve seen interviews of Pano Christou in India and other places lately, and he does NOT look relaxed. He looks tense, nervous, keeps sniffing as if he had a cold or is snorting cocaine. Not alleging that he does, but his nervous sniffing is unusual for him. I know of former OPs managers and HQ staff who took drugs in the toilets in head office.

I had to wipe cocaine traces off toilet hand dryers in Pret shops where mainly business people frequent. Again, I’m not alleging Pano is taking drugs, but I am calling Pret out again and again for scamming customers, stealing and borrowing from staff, selling expired, mouldy food even after having ignored TWO customer deaths and over a dozen injuries before this got public. THAT is what I can say for sure! I link to the reasons and evidence further below.

The media is helping Pret’s “propaganda” by saying sales are up, profits are soaring again, and I have a sense this is to attract potential investors.

Pano must be under pressure from JAB and shareholders to produce numbers. Hence, Pret delayed paying staff TWICE this year under dodgy excuses, the 2. excuse was “payroll error”.

Pano seems to be doing the EXACT thing that all shop managers do. Shop managers tweak numbers, cheat, extend expiry dates to save on food waste to boost their bonus and please their OPs managers. Pano has to produce and reach targets for his bosses JAB Holdings.

And since Pret’s been making profit again, they could and should raise wages, reinstate the benefits and paid breaks they cut. But of course no, they continue to cut in anyway they can including stopping complimentary items like butter portions for soup bread, seeds for porridge, sweetener, downsized the complimentary honey portions etc. etc.

These cuts are okay for me, what is NOT okay is borrowing from low-wage staff like workers are a bank to loan from without interest! Wage theft is also huge in Pret.

Here are just some of the mixed messages and “propaganda” Pret and the media throw out there:

04. July 2022


Also 04. July 2022

I can’t believe Pano Christou getting involved, wanting the rail strikes to end so HE can make money! I have no words for this company!


So, trading slumped down to 62% “because” of the train strike, let’s just blame workers again. Yet, on this same day news say that Pret’s sales are UP.

Can they make up their minds, or is this truly “propaganda” to get investors and customers in?

Pano Christou is SO detached and deranged, he doesn’t care one bit about workers. He even had the audacity AFTER he cut wages, making “temporary” pay cuts permanent to ASK his low-wage staff to donate to his “charity” half-marathon. Pano has NO shame whatsoever. His greed, or maybe it truly is desperation is amazing! I gave Pano a nickname, “Panoccio”! 🤥

-> Pret’s “charity” projects.

It also reminds me of Pret RE-founder and itsu founder Julian Metcalfe who didn’t want a 2. lockdown willing to sacrifice “a few thousand very old and vulnerable people”. I chased him off Twitter and was later informed that he is in Jeffrey Epstein’s address book:


Pret and itsu are thick as thieves and ice cold business people hurting people with a smile.

30. June 2022


Februrary 2022

From the Daily Telegraph, quote:

»Pret a Manger has fired a fresh warning shot over its future as it races to delay debt repayments following two years of lockdown turmoil.

Company filings for the coffee chain’s owner, Pret a Manger Ltd, said it was attempting to buy more time to repay its loans.

It has until June to pay back £66.7m in loans, after having already extended that facility. A separate £605m loan facility is due to expire the following summer



This news to me seemed to have served to panic customers to flock to Pret for support. No more news on this since then. So, Pret either seemed to have repaid the £66 million and still has to repay £605m by the summer 2023.

And here’s what Pret’s been doing to reach targets:

BBC: Pret customers complain over drinks subscription deal

Ongoing complaints on the coffee subscription, apps, deals etc.

Claiming to have suppLIEr issues and technical faults preventing customers to get special offers and certain expensive and complimentary products.

The worst for me is delaying to pay their front-line, lowest paid staff TWICE this year and the ongoing wage theft.

And no, don’t make it too easy on yourself by saying staff can just look for another job. It’s not that simple when you have no money, a family to support, maybe even debt. Pret wear out their workers on purpose so they can’t think straight and have the strength to stand up or look for better jobs.

But customers can EASILY shop elsewhere and CHOOSE EASILY to support small independent businesses.

But no, most customers are as greedy as Pret by wanting freebies, a cheap coffee subscription and are willing to wait 10 – 15 minutes now while giving the few staff that are left a hard time for being “slow”!

So HOW can Pret be making pre-Pandemic 80% plus profits again while being understaffed, long queues, many customers boycott or completely abandon Pret.

Is it “propaganda” again to draw new investors while Pret is struggling in reality?

Many large companies underpay workers and are into wage theft. But for Pret to delay pay twice this year by getting bolder and bolder in broad daylight, shows desperation to me.

The uo and down, back and forth messages of soaring sales, then being close to bankruptcy is such a typical communication mess from Pret.

One employee review from New York from a purchasing director give some insights into Pret’s leadership. A purchasing director is closer to Pret leadership than shop staff. And I can underline this having had my traumatic experiences with Pret’s leadership ncluding former CEO Clive Schlee, Pano Christou, the HR department and some HQ staff.

Quote: »One of the oddest work experiences. Worked their during a transition period – so company going in one direction and then the opposite.«


Just a few more from the USA and from London’s head office staff:




Next, part quote:

»The kitchen staff is treated like slaves. They are expected to do the impossible. The upper management is a bunch of heartless, evil British monsters that take credit for all the positives and assign blame for all the negatives. … Advise to management: Quit your jobs and go back to England and stay there.«



»Spoiled, selfish upper management has ruined it for the rest. … upper management thinks they are better than everyone else. They spend (waste) lots of money on dinners for themselves and “leadership conferences” that are really just excuses to party in Orlando or Vegas. “Business” trips to Boston and Chicago are really expensed vacations for their families. The Brits have taken over NYC. Pret has brought over many managers and leaders form the UK and ‘beheaded’ many of the US employees who built the brand to make room for them.
Advice to Management: get over yourselves.«



A recent review of many along those lines, partial quote:

»harassing higher management from group and ops manager above. Unhealthy to both mental and physical health. … Group manager shaming for being sick. … Wages regularly not paid on time. … Safety standards for teams lack luster [causing] high risk of injury. …
Advise to management: Replace Pano with someone competent



I could go on and on and on, but to wrap it up, here some words from people in Ireland and Spain regarding Pret opening in those countries:

Spain’s and Ireland’s “welcome” message to Pret and below, “The Pret A Manger Anthem”.






I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment witnessed by customers: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

NEW: Podcast.

Please also see the MEDIA page for which press articles and Pret “charity” announcements I influenced.

Thank you for reading/listening.

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