Racial Profiling in Pret A Manger

My second post of the year is for a lady who has raised the issue of racial profiling in a Pret shop in Manhatten, NY. She contacted Pret, and after a few times did get a response, but then keeps getting ignored again since months.

Of course, at this point it’s an allegation, but no-one who makes up stories would pursue this for months. And from experience having worked at Pret, I know for a fact that there is racism in Pret, also toward staff. I mention this because some come with the bullcrap “argument” that these are only allegations and no proof. I can only implore journalists again to go undercover into Pret and see for themselves!

I send her a link to CEO Pano Christou’s Linkedin post on Facebook, she posted on Linkedin as well now (see below). But so far no response again.



Pano Christou closed his Twitter account on 01. July 2019 after I tweeted to the press about Clive Schlee’s “retirement” and also mentioned Pano’s Twitter account. He then promptly deleted it and now “hides” on Linkedin where people tell each other sweet little nothings all day, and how awesome Pano is, while Pret shops lie in shambles!

Journalists read my blog, so I offered her to put her concerns on my blog. Her message to Pano on Linkedin which they still leave in, usually they delete critical posts:



For larger print, quote:

»On August 30, 2021 I was racially profiled in one of your locations in Manhattan New York 47th & 6th street. I went through the proper channels and emailed customer service. As of this date December 23,2021 I have not gotten a phone call or any type of gesture apologizing. I have been in contact with someone but nothing has been done. I emailed them yesterday and my email came back blocked so I use two other emails address and they came back blocked. The first Rep was Elle Reference #10091595. I don’t want to discuss in details what happened on the platform but if I have to I will. You can check into this matter and get back with me ASAP.«

And having worked at Pret for 10 years and visited Pret’s London Head Offices many times, I rarely saw Black, Indian/Asian staff working there. Most are Caucasian British, German, French with very few exceptions. The same with OPs/area and shop managers.


February 2022

Pret’s response via Facebook (Shanee sent this to me). Pret AGAIN claims to have some technical difficulty, pretending they didn’t get the message.

I ask again like I did in my other post about Pret’s ongoing “technical issues” while having received a “digital technology leaders award”:

Pret A ‘Manager’ Received Digital Technology Award (for screwing up their digital technology so much!). In the post I linked to some of the many customer complaints that they can’t use their subscription and Pret claiming “technical issues”.

Question: How can a multi-billion £$ company have THAT MANY technical issues for so long?

Anwser: they don’t have technical issues, they’re just lying again!

Pret’s response on Facebook while continuing to ignore the complaint onracial profiling AGAIN. Shanee has the her emails as proof she sent it:

“Hi Shanee, We’re sorry to hear that your original message has not yet been resolved. We’ve asked our team to see if they’ve received your emails so they can get back to you as soon as possible. We’re also currently working to resolve a tech issue that sends an “undeliverable” message even when the emails are delivered. This is likely what happened when you tried to email our team this week.”



Also, a Twitter feed of a customer experiencing racism in a Pret shop:


Another feed on Twitter, also going into detail:


A radio station in Washington DC where Pret also has shops:


An article in The Voice about racism in Pret:


A former staff sued Pret on racism in NY. It may be that the lawsuit was settled, as there are no more news about it.


UPDATE 11.01.2022 Pret USA

Link to Instagram post

Former Pret staff after Pret made their PR stunt BLM message and always make big noisy charity announcement:




I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

Please also see the MEDIA page for more.

Thank you for reading/listening.

©2017 – Present: expret.org




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