My last Email to Pret / Pano Christou

Yesterday after I was contacted by someone regarding Pret not paying staff this week, and then emailing the press and The Guardian reporting, I wrote a last email to Pret’s CEO Pano Christou and HR.

I also want to apologize to any and all Pret staff who contacted me, whom I kept referring to unions. Several of you contacted the unions and didn’t receive any response. I am angry and very sorry to have let you down on this. I can only say, please look for a better work opportunity and leave it all behind. It feels to me that the unions are more about politics and political agendas. The membership fees may be forwarded to political parties and projects. I have so much anxiety and mistrust about any organizations.

It seems ONLY that employees themselves will reach change when we stand up, not the unions. The unions will just “come along” when we initiate action and pay them, and then they will take the credit for OUR sweat, blood and tears. I’m sorry to be so gloomy.

Thank you for your trust and reaching out. I am sorry to have let you down.

If you need any more help, please reach out to the press directly. The press reach things more and quicker than unions or myself. But you need to have evidence, always gather and keep evidence in writing etc.

The Guardian:,

The Mirror: Amy Sharpe who went undercover into Pret after I asked her as I was too anxious. We were in contact via Facebook:

BBC and freelance:,,

The Daily Telegraph:

The Scottish Left Review who published my articles TWICE early on, when no news outlet was ready to report:

And Adam, the amazing podcaster from California who interviewed me when no news outlet cared/dared:

My last email to Pret, to CEO Pano Christou and HR, copying in the press and staff; verbatim without correcting spelling mistakes and grammar:



This is my last email to you Pret,

I Blind Carbon Copied (BCC) private people in, staff, friends of staff, customers who reached out to me to tell them to not be afraid to speak out and stand up.

Pret has almost destroyed my life! But I survived to tell my story! And staff contact me with info and leaks, and it is my pleasure to pass this on to the press and others.

Is it still Pret’s practice to name, blame and shame shops that don’t do well? This has always bothered me. But it’s wonderful to turn the tables!

Complaints have increased on stale and mouldy food, expired foods, critters and rat droppings in food … you can “freshly make” a sandwich with stale bread and mouldy cheese.

Not paying your staff, the LOWEST paid staff in Pret who carried you and Pret through the pandemic while you sat at home or in socially distanced shiny air conditoned HQ, demanding for shop/kitchen staff to come to work even when they have Covid. Only you know if there have been Covid sick or even deaths. You managed to keep 2 customer allergen deaths quiet, I fear any news coming out one day that staff have died of Covid while they struggled to get paid!

Customer complaints increased on the coffee-subscription, apps, deals that are not fullfilled as advertised, and all your bogus “technical issues” while receiving “digital technology leaders” award and being slimed with award after award, compliments after compliments on Linkedin where everyone is telling you how awesome you are!

Surround yourself with Yes-Men/Women, hold your seminars and keep sweet-talking about sustainability, and keep ignoring customer emails/DMs/phone calls… and let customers and staff get on with telling the real story.

It’s no surprise that the way you treat your staff, it will reflect on customers.

Your “charity” projects make me cringe everytime I hear about it. The donation devices that Pret placed NEXT to payment devices where customers in the rush and noise accidently donate £5 thinking they pay for their coffee. And then the psychology that they are embarrassed to ask for a refund from “charity”.

The £1000 announcement that Clive Schlee made late at night from 28. to 29. May 2018 after I sent the link to my blog late that night to Sannu because I know that she can’t a secret!

The NHS freebie PR stunt you did before 1st lock-down on 18. March 2020, and right the next morning sent out an email to shops and HQ to announce cuts to staff. The low-wage staff basically PAID for your NHS PR stunt!

The half-marathon you ran last year and having the audacity to ask your low-wage staff for donation to “alleviate poverty” straight after you made temporary paycuts permanent, had turned my stomach!

And now, using the Queen’s Jubilee bank holiday weekend, where the press and people are distracted with the celebrations, to suddenly have a “payroll error”, and the 2nd time since recently not paying staff.

Your “charity” are a smokescreen and good for tax breaks.

To anyone who still works at Prt, if I can stand up on my own against these dwarfs who almost destroyed my life, you can stand even stronger TOGETHER with the Unions like BFAWU! Pret is more scared of you than you of them when you organise and stand up, strike, walk out, make higher demands and not let Pret trick you again with reinstating bonus that is discretionary to mystery shoppers and GMs!

I could go on and on and on, but I’ve written enough and wrote the Pret poison out of my system!

My greetings to your mentor and buddy Clive Schlee who patonised me as his “late night gitrl” while I SUFFERED with my emailing, he had a laugh and then shortly after getting me fired with my dad in intensive care, which you all knew about. And please tell him that the greatest thing I appreciate on being a woman, who is mistaken for a “girl”, on having been a low-wage “low skill” worker, is that I love it when entitled, rich, privileged, arrogant, self-assured millionaire business men underestimate me, and people like me. That’s my great joy!

Also greetings to Julian Metcalfe whom I had the pleasure to also chase off Twitter. Even if the YouTube slide is slightly out-of-date, but it still shows what’s really is behind you executives.

You can try to shut me down, I will pop up again. I do not care about the amount of followers or anything else and have backed everything up triple. It means nothing to me what you may do or how Pret report me to social media! Keep reporting. It means nothing to me! It only leads me to sprad out on other platforms.

What means the world to me is a SINGLE person to this day sending me an email or DM with words like “Wow, I just read your such-and-such, I didn’t know that about Pret. I thought Pret was so great … I will tell my friends and family and support small independent business from now on…” That is Christmas and Birthday all in one for me!

You made £300,000 in 2020 PLUS bonus. It’s interesting that you didn’t reveal how much annual pay you got in 2021 and 2022. If you had cut your pay like you did to your lowest paid workers, you would have made a big announcement like you make all the “charity” announcements.

I worked all my life in hospitality since I’m 16 years old, NOTHING has been as horrific, traumatic, unfair, disgusting as Pret in any company I worked in! Nothing! Your brainwash and fear management has followed me years after you fired me days after my dad came out of his 3-week coma!

You have it coming for you from staff, unions, more press, whistleblowers, more OPs and GMs leave reviews on Glassdoor, Indeed and elsewhere … and you deserve everything that’s coming for you within the law, within the legal frame and free speech! You deserve it!

My apologies again to journalists, staff, strangers, friends … for my drunken outbursts from the traumas I’ve been through. I stand by my mistakes even when I am ashamed of it! But I own up to it. And I work on it like we all work on our recovery.

And to Pret, it is my UTMOST PLEASURE to have put you on a map showing your TRUE colours to the public.

I am not afraid of you, in fact, I have no respect for you whatsoever! I cried tears of anger last night when I received mail about staff not getting paid, because I know the excrutiating PAIN, anxiety, existential fears they go through! All while you sit in your comfortable huge mansion laughing to the bank!

It takes a special breed to not do anything about customer deaths and injuries until it became public. I was a team leader responsible for health and safety and didn’t even know about fatalities! Shame on you! You put ME as a team leader in DANGER to potentially be at “fault” for another injury or death by not telling me, not training and retraining me on allergen, labelling etc.

It takes a special breed to keep taking from the LOWEST paid on the BOTTOM of the barrel! All while portraying to the public to be ethical and caring! I am PROUD to have cracked Pret’s facade further and further!

And I KNOW that my tears of anger and grief will turn into tears of joy! 🖕😎🖕



I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

Please also see the MEDIA page for more.

Thank you for reading/listening.

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