Pret’s Pano Christou – Rags to Riches Story

Let’s see.

Pano Christou has his own story in how he applied for a job at Pret 20 odd years ago and was rejected. Some time later he reapplied and was accepted. He climbed up the “ladder” and was the shadow of Clive Schlee for a few years. As Schlee’s time was coming to an end after two customers died and the new owners JAB took over, Pano as UK Managing Director briefly stepped into a new role of COO that was created as a stepping stone to become the new CEO. The role of COO didn’t exist before that and doesn’t currently exist in Pret.

What Pano Christou is not telling people immediately is that he started in Pret as an Assistant Manager, having come from McDonald’s as a Manager. Managers from other companies always start as Assistant Managers in Pret. Never as a Team Member from the bottom and not as a shop Manager.

What people who have never worked at Pret don’t understand is that the structure in Pret is extremely complex and micromanaging. Pret advertises that 95% of Pret Managers have started at the bottom in Pret. Funny, because a few years ago the numbers were 80-something %. And yet, it should be normal that most, if not all Managers grow from within the company.

Pret’s career path is super complex.

If you REALLY start at the bottom on the shop floor or kitchen, you start at a little over minimum wage, but have to work for it 3 times over and have to wait YEARS to get a pay-rise.

It takes THREE position to even reach the Assistant Manager role that Pano Christou started with.

Team Member (and after 10-ish days Team Member Star – ignore that one, it’s just psychology!)

NEXT Level:

Barista or Hot Chef or Kitchen Team Member Trainer (in my time Pret had the role of Shift Runner between 2008-ish and 2015)

NEXT Level:

Team Leader (either Kitchen Leader or Floor Leader)

NEXT Level:

And THEEEEEEENNNN when you went through those “hurdles” you might have had a chance to become an Assistant Manager (mostly of the Kitchen, sometimes of the Floor).

Mind you, these positions, especially from Assistant Manager (AM) onward are very coveted of course! Staff get their elbows out and screw each other over for this position like in every job. Some even rise up the ranks via the bedroom. This you’ll expect in a law firm, and certainly politics and Hollywood, but a sandwich chain? Really? Alright!

What makes the AM position so attractive is that they delegate to the Team Leaders, who really do the hard work and run the shops, bossing the Team Leaders around and blaming them for everything. The AM is the filling of the sandwich between General Manager (GM) and Team Member (TM) bossing Team Members around and yet not being responsible. The AM isn’t as responsible as the General Manager (GM) is. Perfect spot to be in. Bossing people around, yet not being responsible. Pret within the company is known for having too many “leaders” who struggle for the top position while Pret top leadership enjoy throwing crumbs to them to fight over.

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Link

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After Assistant Manager comes the General Manager (GM), then Group Manager responsible for about 4 – 5 shops in an area, then Operations (Area) Manager (or OPs) of about 10 -14 shops in an area, and then you just fly so high you forget where you came from! And here’s where it’s ALL about the money.

What is so attractive to the AM role is that this is where the money starts to flow and where people will have to “prove” if they belong to the ELITE of the top Management who reap all the harvest that the “slaves” below them labour for. And yet again, even the AM and GM still have to prove if they belong to the ELITE of the top leadership of Pret. And yet, GMs and AMs increasingly complain on Glassdoor and Indeed that their contracted hours (used to be 42.5 per week) now 35 hours p/w on the payroll, but they work at least 60 hours as unpaid overtime. GMs and AMs are as exploited as TMs are.

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Link

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When a staff becomes an AM, at least in my time and Pano Christou’s time, they got £500 from Pret to go shopping for business attire. Then they got £50 a month for the dry cleaning bill of their business attire, insurance, extra holidays, more quarterly bonus, SICK PAY (that’s a big one!), executive parties, a loan from Pret for annual travel which costs 10 months for a 12 month annual ticket … and a host of other benefits. This is pre-Covid of course. But I’m painting a picture of Pano Christou’s “rags to riches” (shop floor) beginnings in Pret.

Pano did not start on minimum wage plus a few pennies and working triple for it with a Team Leader or AM down his neck. He surely wore a Pret uniform for a month plus / minus to “experience” how it is to REALLY start at the bottom.

A £500 wardrobe and £50 a month to dry clean it, sick pay … and all the stuff they showered on you until you realized, you’d better get higher because the shop floor sucks!

In a nutshell, Pano Christou started at position number 4 on the shop floor, NOT at the bottom!

#1 Team Member

#2 Barista or Hot Chef or Trainer (or in my time until 2015 Shift Runner)

#3 Team Leader

#4 Assistant Manager (the real benefits and money start here 🏆🏆🏆 )

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A GM review, quote:

»Amazing in the beginning – showered with benefits and entitlements and opportunities to advance. Terrible once you see how horribly mismanaged and micromanaged the company is. Zero care for human beings and nothing but boosting sales and company growth.«

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Link

And here again, yes Pret pays a little more than the competition, also because Pret has the kitchen production that are mini sandwich factories, and staff have to slave double and triple for it and don’t get a pay-rise in years! Pret has no choice to pay a little more because if they would pay McDonald’s wages NO-ONE would work at Pret as it is too micro managing, back breaking work, a bullying environment and very complex!

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Link

Pret is very good in making simple things very complicated! So, the little higher wage is the carrot on the stick. It’s a trap to lure people into working at Pret and then they get stuck believing and hoping that “one day” it may get better … And when the carrot has shriveled up, staff are too exhausted to recognize the bullsh!t for what it is.

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etc. etc. etc. etc. ………

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Pano’s “popularity” on review sites and the legacy Clive Schlee leaves behind:

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From Rags to Riches, the Pret A Manger “Love Treatment”

“Lovingly” handmade … (… and brainwashed)

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Bonus: Pano Christou putting his Emotional Labour into effect to spill some numbers after the first lock-down in a leaked video I received from a Pret staff and have passed on to the BBC:

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

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Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

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Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Madjid Hamla – formerly Pret A Manger

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There’s only one person in all my 10 years in Pret, or more precisely, in my last 3 years in Pret after I went through horrendous shock and grief, being bullied in the middle of it, who cared. Only ONE Leader who showed immense empathy and normalcy and care and respect. It was my line manager at the time, very shortly after my brother died. She was incredibly supportive, and more than that, she didn’t write anything detrimental about me after being asked to put down anything in writing against me, that some did without reason. I still think of Cat. my line manager before she went on maternity leave. When she went on maternity leave, all hell broke loose. And the rest is history.

But I remember other people who were great, mainly Team Members, but only one OPs Manager (Operation/Area Manager) before my life went upside-down, who seemed to care. In 2008 or 2009, my first year in Pret, I worked in the Broadwick Street branch for 2 years before it became the first Veggie Pret.

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My then OPs left Pret and we had a new OPs, but we weren’t introduced yet of course, because our Manager didn’t care to update us on anything new in Pret or the area. We were always aware that OPs Managers are just there to come into the shop, look important, fear manage a little and then return home or to the pub.

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One afternoon I had late shift and started the cashing up around 5pm. The shop was quiet, about 3 customers max. and a customer standing by the “Langars” (fridges) starring at the selection of food for a while.

I approached the customer and asked “Hi there, need any help deciding (on the products)”? I did that for two reasons: the customer stood at fridges for a longer time from a distance, which was unusual, and 2. I was drilled to cater to Mystery Shoppers. Out of fear I thought this might be the Mystery Shopper COUNTING the amount of food/selection in the Langar.

When I ask if I can help, he stretched out his hand and said, “Hi, I’m Madjid, I’m your new OPs Manager”.

On the inside of me, I wiped my forehead off the sweat in fear, because we were always drilled with fear.

You see, fear management is HUGE in Pret. It’s the game of the executives. They thrive off it.

But I felt that Madjid was different. He didn’t seem blown up like so many of Pret’s OPs’ are.

At the time 2008/09, Pret’s porridge came in sachets of dry porridge which the Barista had to stir in with hot milk. But it added to the Barista’s work-load and stress, especially when people asked for skimmed, soya or then full fat milk porridge. Pret then changed it to ready-cooked porridge in plastic bags that held 6 cups of skimmed milk porridge. The bags had to be reheated in water baths or in the microwave by the “Hot Chef” who’s responsible for all the hot food. (Side note: the Hot Chef has THE WORST job, the hardest job on the shop floor! And only those who care do this job, are underrated and underpaid).

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After Madjid introduced himself, he asked me to check something about the new porridge bags. He asked how many cups are in the new porridge bags. Me being myself, I didn’t pretend to know it and just said that I don’t know. He then said, let’s go and find out and learn together. In the office, in the computer system we looked for the info.

In hindsight I don’t know if this was Madjid testing me, but I had the impression at the time that he was genuinely looking for this information and had a humble attitude to check this. I was struck that he seemed respective and not afraid to say that he doesn’t know it all.

I only worked in his area for about a month or two before I moved on to another area to get away from the management of that shop. But I always bragged about Madjid with my colleagues when we ranted about our then current OPs Managers who were arrogant, bossy, belittling and bullying … And I also knew/felt that Madjid respected and knew me from my work, my reputation. Well, correct me if I’m wrong, Madjid.

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Fasting forward to January 2017. I am in the middle of multiple grievance hearings against mainly leaders, Managers, OPs Managers and higher up HR personnel. I raised these grievances based on emails after I applied for my file. I had THEIR words black on white. In one grievance appeals hearing against a People Business Partner, Madjid Hamla was appointed as the hearing Manager. But since I applied for my file I could see the email exchanges between Pret HR, Managers, OPs and Madjid who was the Head of the City.

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When I read Madjid’s name in the invite letter I immediately protested this and he was taken out of the hearing.

I know it’s silly to you the reader that I went on for so long about Pret’s bullshit. But I was traumatized. I was out of my mind.

To Madjid, I remember in around 2017-ish when I was waiting in 75B for YET another grievance hearing, you walked by to leave HQ and looked at me with this cheeky smile as if to say “you’re kicking butt girl”.

Yes, that was nice that you gave me the silent heads up, but I would have appreciated if you would have cared to make a fucking difference and for once in Pret draw the line in what I went through. You could have EASILY said to HR, to Clive etc. that Pret needs to change their approach to employees, especially those bereaved.

I still have the question to Chris Walsh if the Assistant Manager he was telling me about who was mistreated WHILE in bereavement is the same Assistant Manager who died by suicide a few months later. Her name is Emily.

I almost died by suicide and I am still struggling to stay alive.

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Fasting forward to 2021 on Linkedin. Last year in 2020 I posted to Madjid on Linkedin. And to my surprise he briefly responded. Yesterday, I posted to him again, and he replied again. And THAT is a person, a leader who shows that he is not afraid. The only problem is though, he reported me to Linkedin and got my post hidden, but as usual I made screenshots.

And as usual “leaders” at Pret or formerly having worked at Pret only think about themselves and the peer pressure to please a company who is just out to make money.

That is why Cat. will always be THE ONLY person, the only LEADER who has the biggest balls and heart, having worked in a company that didn’t deserve her. And Pret didn’t deserve me and so, so, so many other people.

So, thank you Madjid for having been on eye-level with me as one of the very few OPs (higher up Managers) all these years ago, but no thank you for now not respecting free-speech and getting Linked posts hidden. I hope your new job, if you have one, you certainly won’t need a job, gives you joy and whatever may add to your legacy.

Stay safe. And Madjid? I don’t respect you anymore and any more than I respect a human being in the gutter.

Hidden Linkedin posts / Screenshots: (Mind I say that “Ex Pret” crew … I’m glad to have given Pret Leaders the inspiration yet again).

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Madjid’s response is a typical Pret A Manger cop-out: He left Pret in 2019, therefore he doesn’t feel responsible anymore while still posting Pret-related stuff. Good try Madjid, try again. But I understand that Madjid worked over 25 years in Pret. And that is why he is AS responsible as anyone from the executive team. Clive Schlee is still hiding, in hopes grass continues to grow …

Madjid, you lost me the moment you agreed to be the hearing Manager for my grievance against Nick Davis. I have as much “respect” for you as for most Pret executives.

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etc.

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My favourite words of my favourite President on 20. January 2021. Words that will never come out of any Pret A Manger executive’s mouth. And if it does, it’s just Pret A Manger sweet-talk as usual.

I never had a “favourite” President as I am not American, but I lived in the U.S. for 6 years and visited many times before and after … I understand the mentality of this country, learnt the “heart” language and appreciate some of the ups and downs.

And the following words are cold water to a burning soul in low-wage companies that pretend to be ethical and caring. Anyone who finds bullying at work acceptable because it is in low-wage jobs…you are bystanders, indifferent and AS involved as the person/company who bullies. Live is too short to be treated so badly.

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

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Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

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Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

The Legacy of Pret A Manger

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Organic Coffins – Natural Fools

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I know my website, experience, outspokenness etc. is too much for this generation of “journalists” who copy’n’paste.

I haven’t hidden my writings under my bed like Emily Dickinson did, and after she died they went for it!

Those who copy will have their 15 minutes of fame and then be gone. That’s the beauty of it!

My agenda is to expose Pret A Manger, that they have never been the “ethical” and caring company they portray to the public.

My website is not for the 280-character Twitter generation.

My website is for those who care and struggle under millionaires who suck every drop out of less-than-£10-an-hour workers.

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Free coffees – the best marketing.

The £1000 for all staff.

What else is the legacy of Pret?

Two customers dead. Several injured.
The suicide of an Assistant Manager.
Pret’s “natural” claim that went down the drains, but most still don’t know about.
I was targeted and bullied during bereavement in the worst time of my life.

Keep going Pret, you’re doing well when it comes to numbers, money and such…

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Former CEO, current non-executive director Clive Schlee’s legacy

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Current CEO Pano Christou

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The following slides are a testimony of a front-line shop employee who worked to exhaustion for minimum wage.

And while having worked for minimum wage I lost my brother, and then I became an inconvenience for a company like Pret A Manger.

But courage has “rage” in it, and my rage has been worth it.

So, you “investigative” journalists, you “friends”, stay safe and take care.

“Video” killed the Pret A Manger.

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

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Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

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Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 19 – Clive Schlee’s Crocodile Tears

19 December – Day 19 of Away in Pret A Manger adVENT Calendar 2020

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Clive Schlee’s performance worthy of an Oscar, that took two years of practice.

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YT

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So touching!

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CryMeARiver

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In 2015 Clive Schlee was CLUELESS what to do and patronizing as usual. Only ONE of several customer complaints and warnings before AND even after Natasha Ednan-Laperouse’s death: 

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2018-09-28 Another OPEN LETTER_3

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In 2016, which no one in the UK media seemed to have noticed nor researched, a man in New York sued Pret quote: “after he a went into anaphylactic shock. He alleges that the restaurant staff served him food containing sesame after assuring him the food was free of the allergen.”

—> Pret a Manger hit with lawsuit

The Verdict  (he lost!)

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I tweeted about this HERE and mention that from the witness account in the verdict document the supplier of the wrap that contains sesame did NOT need to include sesame in the ingredient as in the U.S. it isn’t law, but in Canada it has to be included. So, the supplier acted responsibly and added it anyway even though by law he did NOT need to, but he included it in case the product was purchased from outside the USA, like Canada for example. Yet, Pret could not be bothered and after this lawsuit and then even after Natasha’s death still did NOTHING!

Natasha Ednan-Laperouse’s mum tells of her shock:

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Link

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I was a Team Leader, responsible for health and safety, but not only were I, were we NOT told about TWO customers having died, there wasn’t even as much as a HINT to be more cautious and diligent with labelling and allergen. I write extensively about a seminar Pret did AFTER Natasha died, but this seminar was NOT about labelling or allergen.

Witness statement from the supplier from the verdict document, Page 5 (FDA = Food and Drugs Administration):
“We list and perhaps by FDA regulations, we are asked to list or call out any of the ingredients that could be classified as an allergin [sic]. Wheat and soy are classified as allergins in the U.S. In Canada sesame would be included as we really don’t know wh~re stores are, so we put what might be outside this country or at least the border country.”

So, the supplier has sesame included, even though by U.S. law he didn’t need to. And Pret did not list, even though they had the info from the supplier ingredient list on the product.

Sweet-talk of the decade:

IRONY ON

PretDoingRightThingHaHa

IRONY OFF

The Translation Of former CEO’s Oscar-worthy performance

Clive Schlee: “I went to the Inquest…”

As if he had a choice to not go!

CS: “and I saw the impact that Natasha’s death had on the family.”

He went, saw and came to the conclusion after two years since Natasha died, that her premature death, which happened on his watch, destroyed a family!

CS: “And it’s absolutely heartbreaking.”

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CryMeARiver

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And the Pret Academy Award in a leading role for the performance that took two years to perfect goes to…

Clive Schlee: “So, on a personal level I’m devastated.”

Is he, now? After two years ignoring repeated warnings before and even after Natasha’s death.

CS: “But”

But

CS: “… the coroner”

Oh, the coroner, huh?!

CS: “the coroner asked for a change in the law…”

The coroner blames the law, now? Didn’t the coroner say that Pret’s labelling was inadequate? And further in this “REPORT TO PREVENT FUTURE DEATHS”, quote: »Regulation 5 allows for food outlets to avoid full food labelling requirements whether they prepare a small number of items in local shops or in the case of Pret, over 200 million items for sale by preparing these items in “local kitchens”. These items prepared in “local kitchens” are in fact “assembled” in large parts from items made in factory style outlets to Pret specifications. I was left with the impression that the “local kitchens” were in fact a device to evade the spirit of the regulationYes, that about sounds like the Pret I know! And I’m glad someone finally sees that Pret products are not freshly “made” but “assembled” from ready products out of factories into many tiny “factories” sold as “lovingly made in Pret kitchens” bla.

CS: … “the family asked for a change in the law.”

Wow! Dragging the family on his side while Nadim and Tanya Ednan-Laperouse said this in response: … He’s not acting fast enough. (Well, he’s ‘acting’ alright) “I would say to anyone with serious allergies or is concerned about allergies … don’t buy a sandwich or go to Pret A Manger, because they’re still holding your life at risk right now!” — Nadim Ednan-Laperouse

So much about “preventing future deaths”!

CS: “And I’m now making changes in PRET that will make that change in the law happen more quickly.”

I must say Clive Schlee has got some balls or deeply lacks the sense of responsibility, to still be in the blaming game Pret-ending to be a “leader” who brings the change after being clueless on what to do!

2018-09-28 Another OPEN LETTER_3

CS: … “Probably – probably better.”

Yep, I would have stuttered, too, if I was him!

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PretDoingRightThingHaHa

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret. I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review. Thank you for reading/listening.

Interview:

©2020 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited. ©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 2 – Mystery Shopper £100 Reward

2 December – Day 2 of Away in Pret A Manger adVENT Calendar 2020


Many customers are impressed with the constant smiles, generosity (freebies), chatty appearance of front-line Pret staff. Very few ask why low-wage workers in an intense work environment smile and chat so much.

Simple answer, weekly Mystery Shopper visits.

For a FULL 32 question Mystery Shopper report, please visit Pret A Manger – Service Secrets revealed, in today’s post I keep it shorter.

When I worked at Pret the Mystery Shopper “Outstanding Card” reward was £50 if the overall shop scores weren’t perfect, and £100 if scores were perfect. In 2017 an OPs Manager asked me for ideas to improve Mystery Shopper scores company-wide as the shop I worked at as a Team Leader had mostly perfect Mystery Shopper results. I made many suggestions, one of which was to double the individual cash reward from £50/£100 to £100/£200. Since then Pret doubled it.

The complex customer service of Pret A Manger via the Mystery Shopper scheme was already micromanaging in my time, with 4 – 5 pages of questions Mystery Shoppers test staff on every week in every shop. But Pret later increased this to about 8 pages with 32 micromanaging questions.

In my time the bonus scheme was that we got £1 per hour. We earned just a little more than minimum wage, but below the Living Wage, and we had to work double for it. Pret has no choice than to pay a few pennies more and throw in some perks as no low-wage worker would break their back for minimum wage. What the low-wage worker doesn’t know is that this seemingly generous wage via backbreaking work will stay like this for years. It takes forever to get a pay-rise. So, staff start off seemingly with a higher wage, but remain at this for years to come.

The bonus scheme depends to the largest part on Mystery Shoppers. If I worked 40 hours the week the Mystery Shopper visit was successful, I received £40 extra that week (£1 x 40 hours).

A different Mystery Shopper visits each week, each shop. The shop is tested on variety of things: the overall atmosphere upon entering the shop, the amount and variety of selection of food on display, cleanliness, after customers have died from unlabelled/mislabelled allergen, Pret added questions about allergen and recipes in general. But the main thing that shops are tested on is the service. Are staff smiling, giving eye contact, chat? An individual staff member can earn the extra £100 or if perfect shop scores, £200 if the Mystery Shopper is extra impressed with the service of that one individual.

So staff kiss butt and it’s almost always guaranteed to get the £100/£200 cash reward when the staff member gives a freebie to the Mystery Shopper.

If the Mystery Shopper who counts the amount of selection of food on display and 1 item or more is missing from the amount that Pret demands, then the whole shop team lose bonus.

If ONE Team Member doesn’t smile while serving ANY customer and the Mystery Shopper witnesses the “non-smiling”, the whole Team are at risk to lose bonus. Depending how harsh the Mystery Shopper is, any tiny mistake from ONE Team Member can lose the whole Team their bonus.

Even if the bonus is lost that week, one individual staff member can still earn £100 if they kiss butt well enough and impress the Mystery Shopper. This happened in below YouTube slide where I put a real Mystery Shopper report. The shop lost bonus due to some food items missing from the range, but a Team Member gave the Mystery Shopper a free drink, explained the drink and was rewarded £100. This is done to make the other Team Members jealous and created peer pressure. All the other Team Members didn’t get their bonus because the kitchen couldn’t get the food items out in time, thus the whole team got penalized while just ONE Team Member received £100 for kissing butt.

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Managers, OPs Managers and higher up Leadership receive their bonus quarterly. Managers always put intense pressure on Team Members regarding the Mystery Shopper because Managers’ quarterly bonuses rely to the largest part on Mystery Shopper results. Bonus depends on a variety of things like profit, how much/little waste a shop has, how much labour can be cut, cleanliness, health and safety visit scores etc. But the biggest chunk of Manager quarterly bonus depends on the Mystery Shopper.

This pressure is to push smiley, chatty, supposedly “happy” customer service to impress customers with the happy facade while in reality staff are peer pressured, bullied and forced to pretend a happiness.

I write so detailed about this because I was bullied by Management when the Mystery Shopper commented that I didn’t smile. What the Mystery Shopper didn’t know was that I just buried my brother. But Management knew. HR knew. Pret knew.

An older Mystery Shopper report where Pret demanded that staff smile, chat, give eye contact to EVERY customer:

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.

©2020 expret.org


Interview:

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Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Socialism in a Nutshell

A tongue-in-cheek post 😉

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Capitalism in a Nutshell (blame game):

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Julian Metcalfe’s 1-day Stint on Twitter

There are 2 conditions for which there is no cure:

Foot-in-mouth disease and stupidity. Arrogance is close behind!

So, £210 million man Julian Metcalfe actually had the balls (or one glass of wine too many) to come on Twitter for less than 24 hours and continue his rant in public. I anticipated that he’d delete some Tweets, but that he ran off that quickly was a surprise. Maybe he was drunk when he decided to hit the keyboard so publicly. And probably someone sensible, a certain PR[et] person pulled the plug! Too late Mr. Metcalfe, I’ve made screenshots!

I didn’t screenshot all of his contradicting Tweets, just the ones where he retweeted my Tweets and those that confirm how utterly uncaring, self-serving and arrogantly detached from reality this man is.

UPDATE December 2020 – I made a YouTube slide on below screenshots for easier view:

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His first Tweet yesterday, 30.10.2020:

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His second, follow-up Tweet confirms his comment to the Daily Mail of his survival-of-the-fittest mentality: “we cannot put forth the needs of the few over those of the many.”

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For anyone who still hasn’t heard, this is what Metcalfe said to the Daily Mail in response to UK’s second lock-down:

»Julian Metcalfe, the founder of Pret and Itsu, said another lockdown would be ‘impossible’, adding: ‘Society will not recover if we do it again to save a few thousand lives of very old or vulnerable people

Link to Daily Mail article.

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After his first two Tweets which are NOT an apology, his third Tweet goes straight into HIS priorities, desperately trying to divert from his disastrous comments, mind you he NEVER apologized but re-emphasized his comments:

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My third Tweet to him where I wondered how long he will last on Twitter given that current Pret CEO Pano Christou deleted his Twitter account in July 2019 (after he blocked me) and former CEO Clive Schlee’s account was deleted in July 2020. I didn’t expect Metcalfe to quit that fast though. Quite something that a peasant little “late night girl” like me can bring THREE multi-million £ CEOs to quit Twitter!

Pano Christou’s Twitter account where he blocked me:

His Twitter account before he deleted it, his handle is now taken by another Pano Christou from Canada:

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And his page on 01. July 2019 before another Pano Christou took that handle:

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CEO Pano Christou is “hiding” on Linkedin where customers and low-wage staff most likely don’t mingle to confront him like they do on Twitter. Pano learnt from Clive Schlee’s Twitter mistakes. But Julian Metcalfe dug his grave on Twitter yesterday.

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And to my surprise Metcalfe started to retweet a number of my Tweets, especially after I linked him the Glassdoor reviews of his staff.

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After I linked him the Glassdoor reviews of accusations of him being sexist, a bully, creating panic etc., he really dared to respond with this:

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And his claim that his staff “begged” him for zero hour contracts is so disgusting, I’m still trying to find words …

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To which I responded:

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And a few other Tweets he posted. But the one that topped it for me is:

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If THAT Tweet didn’t put the nail in his coffin, I don’t know what will.

Now either Metcalfe didn’t know who I am, or he approached my Tweets in his lofty way assuming he can just pull his sexist, patronizing number on me before being educated and urged to stop. He deleted some of his Tweets and later his account.

One of his Tweets I didn’t screenshot where he said that the Daily Mail took his comment out of context. My question which he never responded to of course:

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Keep tweeting Mr. Metcalfe. Keep tweeting.

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I tweeted to him a thread of staff reviews on Glassdoor that were posted at different dates, as he says that reviews are biased and can be written by anyone anonymously. That’s a fair point, but then the positive reviews can be biased, too. It works both ways if it was the case of fake reviews. Here are only the few reviews from 2018 – 2020 I troubled myself to post to him as screenshots, in no particular order.

I linked to the list of those reviews. Press ctrl & + (plus sign) to enlarge the images:

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Concerning staff “begging” him for zero hour contracts:

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The founder. The biggest con. An irrational bully who uses intimidation and lies to get his own way.” …

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UPDATE:

Julian Metcalfe has a second Twitter account as @JulianMetcalfe_. It’s not clear if he started this simultaneously or before/after his @JulianEMetcalfe account was opened AND closed in one day. I doubt he’ll return to continue spreading his thoughts minus an apology. But it’s always worth a try.

Link

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I listened to a BBC interview of Metcalfe where by his own admission he said (at about 19:18 or with the interviewer’s question from about 18:40 on) that he wasn’t a good employee and that he was quite disobedient.

Need to be registered/logged in to the BBC to hear the interview. He plays stupid a lot in that interview, but I hope his low-wage staff who are exploited for his net worth of £210 million, hear this his words and show him the finger. I lost even further respect for Metcalfe. Spoiled, privileged prat!

Link:

https://www.bbc.co.uk/sounds/play/m000l7k5

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LINK of my Tweets to Mr. Metcalfe, scrolling down to the bottom where I started.

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LINK to some of the reviews on Metcalfe himself.

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Article on Julian Metcalfe’s connection to Pret and why Pret can’t distance themselves from Metcalfe.

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And just as a reminder what Metcalfe said to the Daily Mail days ago:

»Julian Metcalfe, the founder of Pret and Itsu, said another lockdown would be ‘impossible’, adding: ‘Society will not recover if we do it again to save a few thousand lives of very old or vulnerable people.«

Link to Daily Mail

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And regarding Pret A Manger’s treatment of staff, just a few of the many staff reviews I put on a YouTube slide. I listed many more complaints on Pret’s bullying culture on “Caught in the Act at Pret A Manger“.

Best viewed on FULL screen:

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

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Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Julian Metcalfe and Pret A Manger Today

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Just when I thought nothing more straining than cancelling a trip to see family and new lock-down restrictions in Europe can wear me out, this happens:

Link to Daily Mail article from yesterday

Quote:
»Julian Metcalfe, the founder of Pret and Itsu, said another lockdown would be ‘impossible’, adding: ‘Society will not recover if we do it again to save a few thousand lives of very old or vulnerable people

And I thought former Pret CEO Clive Schlee’s foot-in-mouth disease was already bad enough! This tops it! So, Pret’s had it all, they even managed to have not 1 but 2 customers die, the WORST event that can happen in a business, and they got away with it. They feel invincible. And now having words visible that, who knows, may have been spoken out behind closed doors in Pret, itsu etc.


After a public outcry, not heard since customer deaths came to light, Pret has now distanced themselves from Pret RE-founder Julian Metcalfe.

I don’t want to post all the Tweets of countless people here, but just what itsu staff say about Metcalfe himself and what Pret A Manger staff say about Pret.

But here’s Pret’s repeated copy & paste response to the outcry that started last night (28.10.2020):

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Link

UPDATE: Yet Pret started to remove the protector screens from the till counters. So far to “we must take steps to stop the spread…”

Link

Link

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Some customers believe the few sentences and come to Pret’s defense, but people aren’t stupid.

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And I want to point out again to all the many people on social media who settle for three sentences from Pret’s social media team, that what Julian Metcalfe said to the press, and with it to the public, is JUST visible now to what itsu, Pret A Manger and many, many other big chains have acted upon all along.

A little crash course on the very close and lasting connection of Pret and itsu, and why Metcalfe’s words are not surprising. Pret may distance themselves from Metcalfe, but Pret, itsu, Metcalfe, former CEO Clive Schlee, current CEO Pano Christou … are a close-knit group of friends and business people working towards one goal only: profit and making shareholders happy.

Please do your homework because I am tired of linking everything to every word I post!

Clive Schlee is very close friends with Julian Metcalfe and got the Pret CEO job from him 18 odd years ago. Clive Schlee owns half of itsu and is on the board of directors of itsu. Schlee also remains in the background of Pret as a non-executive director, being new CEO Pano Christou’s mentor. Clive Schlee snuck out almost quietly from Pret as the CEO, after he ignored multiple warnings on allergen labelling and did NOTHING after TWO customers died. Only when the deaths became public did he slowly start to label. This is how much a life, let alone more lives are worth for Pret.

Natasha Ednan-Laperouse’s mum is in disbelief on Pret’s lack of action, from about 0:20 seconds on:

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Pano Christou deleted his Twitter account on 01. July 2019 after I tweeted the news of Clive Schlee’s retirement to the press. Schlee’s Twitter account was closed this year in July 2020.

Pano Christou is “hiding” on Linkedin where mostly Caucasian, upper middle class business people mingle, and where he has his “yes-men” applauding him in everything he posts. Customers and low-wage workers don’t complain on Linkedin, so he’s safe there from public confrontation.

Pret can distance themselves all they want, what Julian Metcalfe has said publicly, Pret has lived and is living practically!

Pret was one of THE FIRST to cut employee hours in March just before lock-down.

Pret used NHS workers for PR and a smokescreen, giving freebies and 50% rebates to NHS staff and the very next day announced to staff that their hours will be cut. Pret diverted via the NHS freebie PR, but they got caught and reverted until a few months later when close to 3000 people were fired.

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Link

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Pret was one of THE first high-street food chain to open shops DURING lock-down in April 2020.

Pret was THE ONLY food place open (at least) on Stansted airport in July 2020. Only Boots and WH Smiths were open, all the other brands incl. Burger King, Starbucks, hell even itsu remained closed! Here the video:

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Here’s a quality Tweet that reaches back into Julian Metcalfe’s history. Them Tweets don’t come like that every day. Someone did their homework.

Link

Oh so simple to just go to Wikipedia …

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What itsu staff say about Julian Metcalfe himself:

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Link

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etc. etc.

And here are some of the many Pret A Manger staff reviews. A more comprehensive but not exhaustive list of Pret staff raising their voice on review sites regarding systemic bullying and exploitation I listed on “Caught in the Act at Pret A Manger“.

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The following video slide is just a small selection. More on “Caught in the Act at Pret A Manger“.

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UPDATE

30. October 2020, 6:30pm

Metcalfe started a Twitter account, respect for facing the music. But this may dig his grave even further. Read his opposing first Tweets:

2.

Link

And his third Tweet is going straight back to HIS priorities:

And then later after he retweeted some of my Tweets in response to my criticism of him, he tweets this and continues to show his true face, blaming the public:

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Before he deleted his Twitter account again he also confirmed several times that former Pret CEO Clive Schlee (who owns half of itsu & is still in the background of Pret) and Pret are his “dear friends”:

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I responded to above Tweet that Clive was so heart broken that he did NOT act whatsoever on TWO customer deaths until this became public.

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I wrote a blog post on 31.10.2020 on Metcalfe’s Tweets as he deleted his Twitter account after less than being 24 hours on Twitter. I made screenshots because I anticipated him deleting Tweets.

Link to post: “Julian Metcalfe’s 1-Day Stint on Twitter.”

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UPDATE:

I listened to a BBC interview of Metcalfe where by his own admission he said (at about 19:18 or with the interviewer’s question from about 18:40 on) that he wasn’t a good employee and that he was quite disobedient.

Need to be registered/logged in to the BBC to hear the interview. He plays stupid a lot in that interview, but I hope his low-wage staff who are exploited for his net worth of £210 million, hear this his words and show him the finger. I lost even further respect for Metcalfe. Spoiled, privileged prat!

Link: https://www.bbc.co.uk/sounds/play/m000l7k5

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.


Thank you for reading/listening.

©2017 – Present: expret.org
Interview:

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Former CEO of Pret A Manger Clive Schlee

has withdrawn from public social media incl. deleting his Twitter account in July 2020 after I kept confronting him. He withdrew from press interviews and remains in the background of Pret as a non-executive director and mentor of Pano Christou. I call Christou Panocchio as he lied in an Evening Standard interview and beyond. Clive will be back to tell his sorry story after I kept and keep confronting his lack of leadership and steering Pret full steam ahead into an iceberg.

Clive, I will never stop addressing your lack of leadership which shows in your prodigy Panocchio, until you own up to your greed and exploiting those who are the true heroes of this economy.

Clive, you, HR and the OPs/Group Managers picked on the wrong person. You got away with customers having died and getting injured. You get away with amazing people being exploited and bullied. You just about got away from allowing me to get bullied after I buried my brother. But the conversation of Pret’s toxic ways will go beyond me raising it. Keep working on your story, and others will tell theirs.

And this is your legacy, Schlee. And mainstream media suck up to you because they are as weak as you are. We low-wage workers are vulnerable, but we ain’t weak.


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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.


©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Escape From Pret – The Inedible True Story

How 2 executives got away with 2 customer deaths and what lessons Pret has NOT learned!

 

Vegetarians and Vegans eat Meat in Pret

Mislabelling continues

Just when you think nothing more ridiculous can happen in Pret, this happens:

2019-11-27 Chicken as Veggie sticker

Link to Tweet from 27.11.2019 – I responded to SCLFT that the real @Pret killed two people in Britain! And side note: a baguette for $8!!! No wonder former CEO Clive Schlee pocketed £30 million on bonus alone! But he left a legacy behind, where low-wage staff speak out bluntly in anonymity on Glassdoor & Co.

UPDATE: 25.02.2020 UK

“Vegan” Bircher muesli containing milk.

2020-02-25 Vegan milk Bircher

Link

And THIS happens: (I put the whole feed)

2019-12-01 Label1

Link

2019-12-01 Label2

Link

 

2019-12-01 Label8

Link

2019-12-01 Label3

Link

2019-12-01 Label4Link

2019-12-01 Label7

Link OOPS!!! Quickly get into DM to get out of the public eye! Too late!

 

And the gift that keeps on giving!

 

Ladies and Gentlemen,
welcome to the land of MILK & HONEY!

 

UPDATE: 10. Dec. 2019 – Pret USA again. And the usual response by the U.S. Twitter staff is very relaxed. People in the U.S. cannot DM Pret’s USA Twitter account. It’s like the U.S. side of Pret is cut off from the UK.

2019-12-10 Vegan label Milk ingredient

Link

UPDATE: 20. December 2019 Pret USA AGAIN!

2019-12-20 Pret USA label Clementine contains milk

Link

26. December 2019 Pret USA – Wrong Soup / Label … again

2019-12-26 Wrong soup Pret USA

Link

2019-06-30 44 staff 50 Clive

 

The issue of mislabelled products in Pret A Manger continues. It is 2019. Two customers have died, a third incidence was nearly fatal, and several in hospital from unlabelled allergen in Pret products, numerous customer warnings ignored before and even after deaths. Only after the deaths became public has Pret SLOWLY started to label products. But mislabelling products as well as placing products behind wrong labels continues.

Some customers who complain on Twitter assume that this is a one-off or rare problem…

NOTE:

A little reminder that Pret was cleared in New York in 2016 —>>> where a customer sued Pret after he suffered an allergic reaction ALSO to an unlabelled sesame product, the same allergen that Natasha Ednan-Laperouse died of from a London shop in 2016! Even though Pret won the case it did not give them any sense of urgency or a wake-up call to start labelling products! ONLY when customer deaths became public did Pret slowly implement labelling!

Also, Pret has now set aside £10 Million on legal fees for >>> food allergy scandal costs.

>>> Pret on trial after Celia Marsh’s death, who died from dairy traces in a non-dairy product.

UPDATE: November 2019

Vegan eats chicken 10th Nov.:

2019-11-09 Vegan eats meat

Link

2 customers in one day:

2019-11-08 Ham x2

@DizzyBrunette — & — @MissKLWalker

UPDATE: 24.10.2019

THREE wrong products in ONE day
customers have posted on Twitter even before the 2:30pm lunch end in Pret:

 

  1. Wrong Soup – Mislabelled: Mushroom Risotto label on Curry Soup:

2019-10-24 Wrong Soup

Link to a really great video!

 

2. Wrong Coffee – Milk instead black for dairy intolerant

2019-10-24 Wrong Coffee

Link

 

3. Wrong Toastie

2019-10-24 Wrong Toastie

Link

 

UPDATE: 12. October 2019 – Life-long Vegetarian eats mislabeled Tuna instead of Veggie Toastie

2019-10-12 TUna instead of Cheese toastie

Link to Tom Rache’s Tweet

 

2019-10-12 Tuna instead of Cheese toastie2

Link to his wife Julia Ramil’s Tweet

 

After I tweeted to Tom Rache & Julia Ramil with this blog entry I got a full shadow ban from Twitter, probably via Pret reporting me, which got my Tweets hidden for 24 hours and can only be viewed with direct link or via my Tweets and Replies page. This is to silence the systemic issue of mislabelling due to under-staffing:

LNG FUll Ban

 

UPDATE: 11. October 2019 – BACON instead of Beef

2019-10-11 Bacon instead of beef foccacia mislabel

Link

 

UPDATE: 11. October 2019 New York – Wrong soup label

2019-10-10 Wrong soup label

Link

 

UPDATE: 02. October 2019 – MEAT instead of Veg

2019-10-02 Meat Toastie NOT Veggie

Link

 

UPDATE 23. September 2019

2019-09-23 Soya sticker on dairy coffee

Link


2019-06-28 Religious eat Ham

Link

For the sake of time and not wanting to clutter my page with endless examples, here are just a few visuals that show that the problem of wrongly labelled products in Pret is a VERY common problem and continues to this day!

The main reason for this, from my experience having worked at Pret, is chronic under-staffing of low-paid workers who are often not trained well. They are pressured, rushed and pushed so much, they work in often cramped areas, that these mistakes keep happening.

2018-11-11 Tiny HFC area4

What is so beyond believe to me is, that in the UK even with two customer deaths, a third nearly fatal, numerous customer warnings ignored before AND even after people died… Pret goes full steam ahead, doing business as usual and gets away with it. In the U.S. it would hail a storm of class action lawsuits and the leadership would face prison! In the UK they put small business owners (often Indian or other with non-British background) in prison after 1 death! And rightly so, but Pret is too big, too rich and in my opinion, too white! Sorry, but I left my PC days behind long time ago!

In the UK people remain lulled in and want to believe the fairy tale that is Pret A Manger.

 

Illusion

 

Vegetarians, or people, who for religious reasons don’t eat pork, keep settling for an apology and cheap freebies from Pret.

So, here’s a visual again on how common this problem is. Just few of the many examples. I had to fix this issue countless times as a Team Leader. In my 10 years in Pret from 2008 to the end of 2017, I had to fix this on a weekly basis, sometimes several times a day!

The other issue also is that, even though the standard is in place to not mix items on one tray, due to lack of staff, rushed for time to not lose Mystery Shopper bonus, staff bake Mozzarella Croissants on previously used Ham Croissant Trays. They even sometimes put both together on one tray to safe time and washing up. This also happens with the sweet croissants and the danger of traces of nuts touching other items. Staff are not supposed to do this, but because they often even work overtime without pay, they stop caring. I had to deal with this many times as well, retrain, redo etc. etc. etc…… And again, I don’t even blame the low-paid worker here, because when they don’t finish their production in time, they are fear managed and scared to lose their job. So, anyone assuming that at times the Veggie product did not touch the Meat product, or wasn’t baked in the “juice” of the Ham or Meat product, think again!

People are fooled with the facade of Pret. But I emphasize again that Pret A Manger is a FACTORY behind the scenes, there is NOTHING “Lovingly made” as their stickers boast! There’s no time nor room for Love in Pret A Manger!

These visuals are only a selection, there is much more, and not everyone goes on Twitter with pictures:

2019-05-03 Ham instead of Veg croissant

Link to Initial Tweet

2019-05-03 Ham no veg

 

2019-04-21 Ham instead of Veg croissant2

 

2019-06-02 Ham in Veg croissant

Link

2015 Ham instead of Veg croissant

After TWENTY-NINE YEARS… This is 2015. Link to Tweet

This one is particularly misleading, because the Ham Croissant does NOT have a slice of tomato on top like the Mozzarella & Tomato Croissant has, to distinguish each other additionally to the labelling. So, in a rush the Hot Chef, or whoever put the croissants in the oven, added the tomato by mistake. OR they didn’t realize this was the Ham croissant, as in a frozen state they can look similar, although the Ham has black pepper on top, and the Mozzarella Croissant white cheese sprinkles. But again, due to rushing, these mistakes happen fast. From 2017:

2017-04-29 Ham instead of Veg with TOMATO on top

Link

 

2019-04-23 Veggie sticker on ham buttie

Link

2018-12-06 Ham instead of Brie Veggie Baguette

After TWENTY-THREE YEARS… Prosciutto instead of Brie Baguette

2018-11-30 Tuna instead of Ham toastie

A reversed problem: Tuna instead of Ham Toastie

To safe space… the Ham & Cheese Collage (Links underneath)

Ham Cheese Collage

30. Dec. 2017
03. Mar. 2018
14. Feb. 2017
11. Mar. 2018
24. Feb. 2018
24. Jan. 2018
10. July 2017
18. Feb. 2016
11. Dec. 2014
14. Sep. 2014
11. July 2017 Lifelong Vegetarian…

Commercial break: A little humo(u)r

2012 Ham Veg

2012

 

2018-03-05 Ham no Veg USA

USA 2018

 

2019-06-09 Ham no Veg

Link

… and so on…

A more extensive list on this problem also with soups wrongly labelled >>> “Ongoing Issues, hospitalization, mislabelling…” but I stopped collecting in Dec. 2018 as this is ridiculous!

Again this is due to UNDERSTAFFED Shops, rushed staff, and at times staff don’t understand English well, placing products behind wrong labels.

6th December 2019 trial started after Celia Marsh, the second customer died of a Pret product. LINK >>> Pret A Manger facces trial after allergen death.

What staff say anonymously on Review sites, YouTube, Twitter, FB and other websites:

NOTE: If the slide show does not run automatically, please delete amp/ from above URL and reload in order to view. Or click here.

JavaScript required to view slideshow. May not work on mobile devices without Wifi

This slideshow requires JavaScript.

Slideshow can be paused

 

 

The above slideshows are just a selection, the list goes on in Pret Staff Complaints

Clive Schlee “retired” in September 2019 but remains in the background as a non-executive director. This is his legacy he left behind:

2019-06-30 44 staff 50 Clive

June/July 2019 Glassdoor results

UPDATE: October 2019 – New CEO:

2019-10-02 Pano 38 26

 

May 2019:
TWO Pret Staff have died
>>> Link to Article

 


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment:
Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview

NOTE: Since WordPress changed to a new editing system, some features don’t work anymore. For the audio interview, please visit my MEDIA page where the old player still works.

©2020 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Lawsuit vs Pret A Manger on Racism

2020-07-02 Lawsuit racism

Link

Pret Lawsuit Racism

Link

At the bottom of this page I highlight a few things that I also experienced in Pret’s bullying environment. I link to the full 19 page court document of this lawsuit.

In light of the police violence and the death of George Floyd, sparking worldwide anti-racism protests, some former Pret staff speak out on social media on Pret’s Black Lives Matter posts. The below Tweets are only those they care to post, not having checked Facebook, Instagram etc. The problem is bigger than meets the eye.

Former Employee Tweets:

2020-06-04 Racism in Pret

Link

2020-06-04 Pret racism

Link

2020-06-07 Former Pret staff NrmnFckngRckwll complaint 01

2020-06-28 Racism staff posts FB

Link

Customer Tweets:

2020-01-17 Customer complaint racism

Link

2020-03-19 Customer complaint racism

Link

Employee Reviews Glassoor / Indeed:

2020-06-01 Racist bullying review

Link > Birmingham, UK

2019-10-10 NY Strokes Folks

Link

2013 Racism Review

Link

2019-03-08 TL - Rasism Racism - RVW25061701

Link

An Italian review on racism:

Italian review racism

Link

A USA review on racism:

USA 2013 Review racist

GM slavery

Link

2018-10-02 Modern day slavery depression

TITLE 2018-10-18 Slave Company

2019-06-01 TM - Just Ugh Slave - RVW26426142 marked

TITLE 2017-06-15 TM NY - Workers are Slave - RVW15492936 crop

2014-11-11 Kitchen Prep NY - Horrible Overworked Slave Fired Fast - RVW5359199

etc. etc. etc.

There are countless more reviews and complaints on various platforms along the lines of racism, slavery, favouritism, discrimination etc., not just on Glassdoor and Indeed. But I just stumbled across a 2012 article by The Voice of two black employees who are very specific in describing their experience. And their experience sounds very familiar of the systemic bullying environment in Pret A Manger. The claim that Pret treated them as “slaves” is a very common complaint on Review sites and YouTube etc.

The Voice article

Link to The Voice article in 2012.

There’s a reason why Pret and its leadership have such poor scores on Glassdoor & Co, and why Cliver Schlee, former CEO, left with this legacy:

2019-06-30 44 staff 50 Clive

Glassdoor scores.

2020-07-01 Pano 40 37

NOTE: If the slide show does not run automatically, please delete amp/ from above URL and reload in order to view. Or click HERE

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints, including at Head Office and Management complaints, please scroll down to the screenshots in this article:

>> Caught in the Act Bullying at Pret A Manger.


>>> LINK to the Court document of the lawsuit
BATTLE v Pret A Manger.

2020-07-01 Court doc vs Pret racism

I’m aware that these are alleged accounts of Ms Battle. But I want to highlight a few things from my own experience with Pret and what I witnessed with colleagues. Please take the time to read the above 19 page court document. It really shows the systemic culture and hostile work environment which includes subtle bullying. Ms Battle’s experience though shows how hostile shops in the U.S. are, and many U.S. reviews keep saying the same thing over the years of favouritism, racism, bullying.

I want to highlight as well, that in the shops where I worked I never heard the N-Word, but I witnessed subtle racism and backbiting. As a Team Leader I always immediately spoke out against any form of discrimination against race, gender, sexual orientation etc. My colleagues knew that I won’t tolerate any form of discrimination. But there was always the subtle type of racism where a colleague for example complained about another Team Member and always felt the need to mention that they were Black. My response was “Why do you need to mention that they’re Black?” With that I never heard any more subtle comments from those who made mentioned like this. My Teams knew that I would not tolerate ANY form of discrimination. 

I also was contacted a few months ago by a then current Pret employee from the U.S. who complained to me about their shop mainly employing Hispanic workers. I immediately spoke up that I won’t accept racism. In hindsight as well, this may have been a mention of the 60 Broad St New York shop that Ms Battle from the lawsuit here worked at. But I don’t know this. And as the person kept ranting about Hispanic staff, I blocked them. Unfortunately I didn’t do a screenshot of the complaint, even though that complaint may still be there as it was made publicly on MY Facebook feed. But for the life of me, I can’t find it due to having blocked and can’t remember the Facebook account of the person! Oh well …

Page 6 of PDF document, point # 20:
“[Manager] Ramos also accepted and normalized the use of the N-word by Team Members.”
My comment: That’s why this became so aggressively rampant in several shops.

Page7 , point 23:
“Despite her complaint to Ramos, Plaintiff’s coworkers and supervisors continued to use racial slurs in her presence on a regular basis.”
Very typical Pret A Manger that complaints fall on deaf ears.

Page 8, point 25:
“After Plaintiff explained to her coworkers that she was offended by their use of racial slurs, they began to use it even more frequently in her presence.”
Yep, also typical in Pret. You raise an issue, and they do it even more.

Page 9, point 30:
“Ramos [Manager] did not discipline the Team Member for her use of racial slurs.”
Again, very typical Pret.

Page 9, point 31:
“Ramos initially cut Plaintiff’s hours below 30 per week in or around January 2018. When Plaintiff complained to Ramos that he had cut her hours below full time, he told her it was just for that week. Then it happened again the next week and the week after that.”
This is a CLASSICAL bullying tactic. Cutting hours down, no matter if the contracted hours are higher, and initially just saying that this would be temporary. I had that many, many times in Pret. One Manager even cut a whole week to ZERO, and that DURING the Christmas period in 2017 shortly after my dad came out of his coma! It is a classical attempt to make employees resign in desperation to leave this toxic environment.

Page 9, point 32:
“Plaintiff was also harassed and discriminated against in many smaller ways that cumulatively degraded the conditions of her employment. Another African American coworker named Destiny suffered many of these same indignities. By way of example, Plaintiff and Destiny were ordered by supervisors, usually Ramos, to take out the garbage a disproportionate number of times. This was especially remarkable because female workers at 60 Broad were not usually tasked with dragging the heavy trash bags to the garbage dump. Seeing Plaintiff dragging these bags to the garbage dump, the garbage man asked her, “What are you doing back here? I never heard of them sending a female to do garbage pickup.””
Bullying takes on many different forms including subtle harassment and unfavourable treatment being sent to do menial or degrading tasks repeatedly. I was ordered by a Manager once when I was the Team Leader IN FRONT of a 16 year old apprentice to stock up bananas!

Now I stocked up bananas, I cleaned the toilets and got my hands dirty as a Team Leader like everyone else. My colleagues knew that I didn’t shy away from menial tasks and that it was important to me that we worked as a Team and that if I as the Team Leader can clean the toilets, they can after some tried to talk themselves out of certain jobs. SO, doing these “menial” tasks wasn’t an issue for me whatsoever. But what this GM did was to systematically bully in very subtle ways, in front of others, in this case a 16 year old apprentice. It’s a classical bullying strategy as well, especially since this GM knew how hard I worked and how well I lead the Team for us to work together like clockwork and as a strong Team where no-one is more important than the other.

This Manager would do that with anyone he disliked or was upset with for whatever reason, not just with me. He would order us to do menial tasks and ordered this in front of staff. These were very subtle and passive aggressive bullying tactics, just to humiliate especially staff who were in position of leadership.

Page 9, points 33 & 34:
“On orders from Rosario and Ramos, Plaintiff and Destiny also made a disproportionate amount of deliveries during the winter when the weather was cold and it was snowing. … With reference to the menial tasks given to Plaintiff, a Team Member named Jasmine asked Plaintiff, “Why are they asking one person to do everything?””
Self-explanatory!

Page 10, point 37:
“The N -word was used pervasively by employees at those other Pret locations, as well.”
Systemic.

Pages 10 & 11 , points 38 & 39:
“… Burke [HR] said she was just there to deal with the hours issue, and that if Plaintiff had a different issue Plaintiff should call a hotline dedicated to dealing with complaints. 39.In or around early April, Plaintiff called the hotline to which the human resources representative had referred her. The call went to voicemail. Plaintiff left a voicemail during which she complained about her hours being cut and that her shop was “a hostile work environment.””
HR ignored Ms Battle’s complaint about racist slurs and did the typical thing Pret HR does, sending people away to call some hotline which goes to an automated voice mail only.

Page 11, point 41:
“Gregorio [HR] sent Plaintiff an email write-up that mischaracterized and/or omitted many of the issues Plaintiff raised. Notably absent from the write-up was any mention of racial slurs, including the incident Plaintiff told Gregorio about.”
Yep, typical Pret HR behaviour, leaving vital issues out and/or distracting from the main issues raised.

Page 14, point 55 & 56:
“On July 12, 2018 Plaintiff sent Gregorio an email in which she cited, among other concerns, her coworkers’ use of racial slurs and the lack of action taken in response to her prior complaints. She also mentioned that she had sent Ramos a text about her concerns and that he had not responded and refused to discuss her concerns. Faced with these explicit, written complaints, Pret lurched into action, albeit a kind both belated and insufficient.”
Once Ms Battle put her complaint in writing in an email, Pret suddenly responded, but insufficient of course.

In a lawsuit in 2010 in the UK a Judge ruled in favour of a former Pret worker who sued Pret for unfair dismissal. The Judge mentioned Pret’s HR hearings being quote, “fundamentally flawed”. The Judge further mentioned that the appeal’s hearings also were “fundamentally flawed”. This is a systemic problem in Pret since years as I have experienced and won’t change unless Pret is hit more seriously with high penalties. The peanuts Pret is always ordered to pay is a joke and doesn’t make them change the toxic foundation of this company.

Link to Tribunal Judge’s ruling on Pret’s flawed HR hearings, page 10 top check mark.

Page 15, point 57:
“In or around August 4, 2018 Gregorio sent Plaintiff a follow up email in which she shared the results of her investigation. Under the heading “Inappropriate Language” she confirmed that she was able to substantiate Plaintiff’s allegations that racial slurs are used in the shop. Under the heading “Hostile Work Environment” she confirmed that she was able to substantiate Plaintiff’s concerns…”
But only AFTER Plaintiff put her complaints in WRITING via email!

Page 15, point 58:
“Despite these findings, Pret did not terminate Ramos’s employment.”
Why should Pret fire him, they would have to fire the majority of the company!

Well done for Ms Battle with the cool name reflecting her fighting spirit to go all the way to court! In the U.S. it’s much easier to go to court than in the UK and Europe. Pret had to pay 4000 workers back TWICE after being sued in NY for not paying correct wages.

I explain in my interview in below audio player why I withdrew my court case against Pret. But I will never be silent about Pret A Manger’s toxic and corrupt work ethics behind their smiley PR facade!


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment:
Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:

©2020 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Questions to Lila Tighilt Warren #PretAManger

To any new reader to my blog,

my below “letter” is to a Development Manager from Pret A Manger’s HQ who was used by Pret’s toxic HR department to gaslight me. My full story with Pret is at the very bottom in an interview on the audio player. In a nutshell, I was targeted and bullied during traumatic bereavement by higher up Managers under the watchful eye of Pret’s HR department. After the first year of bereavement and the bullying and HR not helping me (I didn’t know at the time that HR was heavily involved!), I wrote an email to then CEO Clive Schlee, and ONLY THEN did some support start (like Pret paying for some counselling sessions).

But the bullying continued, this time in more subtle forms which I explain in detail in the audio player below. Traumatized already from my brother’s death and how it all unfolded, I became ill with emailing (again, I explain in the interview) after I received the news of my brother’s death via a cold email.

I kept raising issues of bullying, raised grievances including a grievance against a People Business Partner from HR (who since 2019 now is not in Pret anymore). Of course the grievances went nowhere and Pret just substantiated bits and bobs here and there to make it appear they cared, but they never really addressed the bullying. And Clive Schlee later patronized me calling me his “late night girl” after I sent late night emails to Pret and the whole world it seemed …

As I didn’t stop raising issues, being in trauma etc. and STILL working extremely well under horrendous circumstances, Pret offered me money, NDA if I resign and never speak about my ordeal. I declined the money. And I wouldn’t stop raising issues as I’ve worked my heart out for this company to just be bullied once my grief got in their way.

Pret finally pulled the last “Ace” out of their sleeve and put Lila Warren on my case. She is NOT working for HR but is a Training and Development Manager. She was tasked to hold a disciplinary hearing against me and told me in the meeting that she also had a brother who died alone in his apartment, wasn’t found for days and was not recognizable as his corpse disintegrated already, just like with my brother. My brother died alone in his flat, was not found for approximately 6 days, his body disintegrating and then they just cremated him without supposedly finding us first.

As I was so traumatized form everything, added with the bullying, I bought the lie that Lila dished out. I recently confronted her on Linkedin and after my confrontation she changed her name from “Lila Warren” to “Lila W.” not realizing that her Linkedin can still be found via Google as search of “Lila Warren Pret”. Lila was extremely manipulative and a very good liar! She’s also a NLP practitioner, a Hypnotherapist and now a Psychotherapist. I am still recovering not knowing if I can ever even trust my own gut anymore.

But I share all this to show how utterly perverse and corrupt Pret A Manger is that got away with TWO customers having died, with their smiley and happy facade. The public still believe Pret is an ethical and caring company. They need to believe what they WANT to believe.

.

Illusion

.

My full story will make a little more sense after hearing my interview. And this is my final “letter” to Lila, which I sent to her on Linkedin after I did extensive research if her dead brother “Zain” actually existed:

.


.

Dear Lila,

I hope you are well during this pandemic.

I am still alive and physically well, although mentally ruined and broken after what I went through with my brother’s death and what Pret put me through, including you gaslighting me.

As you may know, I wrote several articles about what you have done. But in case you missed it, here are two of several posts:

Counsellor Lila Warren — and  — Counselling with Lila Warren.

There is a reason why I gave both posts similar titles.

Both more or less saying the same thing about your “brother Zain”, and what you have done and allowed Pret to do via you.

For 2 years now I’ve been writing, blogging, tweeting about my trauma. For 2 years, on and off, I’ve searched if there is a “brother” named “Zain”.

And then, I came across Kader a few months ago.

He passed away.

Who was he? Your brother? A cousin? Or was he the uncle you mentioned? As you seem to have a large family, it’s all a little bit confusing.

A LaProvence.com Newspaper article about Kader Tighilt’s memorial.

I can’t speak French and did a Google translate, maybe you could correct any wrong translation:


»He left with praise, with thunderous applause, with looks bathed in tears too. The tears of all those who had gathered in town hall from the 15th-16th, yesterday, to say goodbye to Kader Tighilt, chief of the sports department, who died, at 53, of a terrible disease. The elected officials were there, from left and right, Samia Ghali, Patrick Mennucci, Daniel Sperling, Nora Préziosi, Jean-Marc Coppola, Henri Jibrayel, Clément Yana, Jean-Marc Corteggiani, the representative of the prefect also, of the Algerian consul . Kader belonged to the 15th-16th family but he was not from any chapel, subservient to any party, except that of the Republic.

His open, tolerant and always humorous speech had allowed him to gather. Among elected officials and at the bistro. Kader was an all-terrain personality. That is why there were 300 of them crowding in the garden of Villa Laplane where the elected officials rubbed shoulders with athletes, everyday friends and family, of course. A minute of silence launched the tribute ceremony, which was followed by the hymn, symbol of this Republic which he defended as a treasure.

His young son Faris recalled him in a speech full of courage, dignity and emotion: “He was a great man who was going to leave an immense void. We can be proud of the fight he fought. ” Samia Ghali, with whom Kader Tighilt worked, portrayed a man who, beyond ideas, will have marked the town hall with his personality:

“Your voice which surprised us at the Bar des Bons Vivants or at the Régali will be greatly missed.” Nearly an hour of sincere tribute to a man who has spent a too short life cultivating friendship. And to make the young disadvantaged in the northern districts smile. Kader Tighilt was buried in the Vaudrans cemetery, abandoning loved ones torn apart by grief, who nevertheless know that his image and his spirit will remain present in Saint-Louis, La Viste, at the Bar des Bons Vivants and in the town hall of the sector.

Where, without Kader, life will not be quite as before.«


End of translation.

Kader was a prominent figure in Marseille where you’re from.

And an English article about Kader Tighilt: https://www.smithsonianmag.com/travel/marseilles-ethnic-bouillabaisse-180191988

And a Tweet about a tribute after his death:

2015 Twitter Kader Tighilt

Link

Lila, remember the picture you had on your Pret work-phone? You had NO picture whatsoever on your private phone number, which is now your counselling number, the painted picture of which you said is a self-portrait by your brother Zain, whom you said died in his apartment and wasn’t found for days, just like my brother. I found the painted picture on Facebook profile of Samir Tighilt, who has this black and white photo of Kader Tighilt on it. Is Samir another brother? I can’t find Zain, though!

2020-03-13 Samir Tighilt zain

Facebook profile

And not to be mistaken for another Tighilt family, you, your brother Morad and your Husband/family Warren show up on Samir Tighilt’s friend-list. There is no “Zain” to be found, though!

2020 Lila Samir Tighilt

I searched for Zain Tighilt and after many Facebook profiles and articles found Kader Tighilt.

You had a painted self-portrait of your “brother Zain” on your work phone, but no picture whatsoever on your private phone. I always wondered about this, why you had no photo or picture on your private phone, but a personal picture (“Zain’s self-portrait”) on your work phone. Well, I think it’s clear now, why. How confused your family would have been if you had that same picture on your private phone avatar. I believed you that you had a brother who died similarly to how my brother died, you were very convincing! As I wrote already in the other posts that you are either a very good liar because of the way you described everything regarding death and your “brother’s” body, which I know from my brother’s death. If you lied, that makes you a bad person. But if this is true that you indeed had a brother named Zain who died alone in his apartment and wasn’t found for days, like my brother, then this makes you even worse than a bad person.

I am still looking for a word to describe how this feels what Pret has done, and what you have done, I can’t find a word to describe this. The only word I can find is: perversion. It is perverse what you have done, claiming that you had a brother who died alone in his apartment and was not found for days, just like my brother. How perverse is a lie like this?

Maybe Kader’s middle name is Zain? But also looking at the date when Kader died and the date you gave me about “Zain’s” death, the dates don’t match. It’s all very confusing isn’t it? But it all makes sense in hindsight with your education, and being a Hypnotherapist, NLP practitioner and now Psychotherapist. You apply psychology the wrong way. You used psychology to manipulate, gaslight and plainly abuse because you couldn’t stand up to Pret.

Lila Warren BACP

Link

And National Hypnotherapy Society:

Lila Warren Hypnotherapy Society

.

I mean, it is quiet something that Pret had to go through such length, and you to such abyss to get me out of the company. I wouldn’t be surprised if you got a pay-rise and are exempt from being made redundant. Was it worth though? People can google your name and it will lead to my blog and other writings about what you have done. Anyone who wants to check out your counselling service will land on my blog. Was it worth it? Things always catch up with people, even in years to come. And I keep raising awareness on Pret’s systemic bullying culture. But now from the outside. Did you read those reviews on Head Office? Have you left a review on Pret yet? I remember some of your words about top leadership …

Lila, do you know that I have a hard time now trusting people who are friendly and nice? Every-time someone is kind and interested in my story or life, I get paranoid thinking that Pret sent a “spy” to gaslight me again. You should not be a counsellor of any type! You are not fit to call yourself any type of counsellor. And sooner or later your abusive way will come to light with others as well.

You might be protected and shielded by family, Pret A Manger and the counselling bodies you’re under. But no amount of money or “education” will shield you from exposure. My blog will always be a thorn in your and Pret’s side.

With all respect and condolences, but it doesn’t matter to me anymore if you had a brother named Zain. But I care that the public knows how toxic, abusive, corrupt, exploitative and plain cowardly Pret A Manger is. And I will keep cracking Pret’s shiny and smiley facade. Pret can paint over the cracks like colouring a rotten egg with all the charity and freebie marketing. I will keep cracking it with a pen and paper, and a computer keyboard to expose the foul stench from its core!

I care that the public and staff, many of whom are brainwashed and desperate for a job like I was, know how Pret under Clive Schlee, Pano Christou and HR David Carter etc. victimize hardworking employees who call out wrong-doing. And how you, with your privilege and education have neither backbone nor values to do the right thing. You need to live with decisions of disgrace and horrific disrespect. You allowed Pret to step, and decided yourself to step on dignity. That’s on you Lila.

Right Thing Naturally

2019-06-30 44 staff 50 Clive

Glassdoor.com

2020-06-09 Pano 40 39

.

To any new reader, my full story with Pret A Manger and what Lila Warren was involved in I share at the bottom audio player in an interview on a podcast based in California.

Arrow

.

.

(Above header picture by: https://x-diotima-x.skyrock.com/3246454324-Kader-Tighilt-un-Homme-bien.html)

Arrow

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.

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment:
Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:

.

©2020 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Manger Pay-cut (NOT!)

 

On 19.03.2020 in the morning I was contacted by a Pret employee that Pret wanted to cut all staff hours 25%, down to 16 hours. I was sent the email that Pano Christou sent to all shops and HQ (75B) that morning.

Some numbers:

A front-line shop staff member gets a little over minimum wage of £8.65 per hour

+£1 bonus IF the Mystery Shopper is happy (I posted a FULL Mystery Shopper report with the 32 micromanaging questions that Pret tasks Mystery Shoppers to test each shop on every week. If ONE staff member makes a mistake or doesn’t smile enough, the WHOLE shop team is penalized and don’t get the bonus!).

Even if a a staff member receives £8.65 they have to work double and triple for it. Pret has NO choice to pay a little more than minimum wage and give a few perks, as no-one would work at Pret for the backbreaking, micromanaging and stressful work they’re expected to do, often in a bullying environment.

Pret’s turnover on 2019: £710 million

Former CEO Clive Schlee’s BONUS from the JAB Holdings / Reimann purchase in 2018: £30 million

Clive £30 million

 

Second richest family in Germany, Reimann via tax-haven Luxembourg JAB Holdings worth €33 BILLION (£28 / $35 billion).

Do the math of £8.65 minus 25% minus hours.

I immediately wrote blog posts and went on Twitter.

The Guardian and other press started publishing and slowly customers and readers started to speak out against Pret’s decision.

What was so vile about this is that Pret started giving free coffees and 50% rebates on food to all NHS staff the day before on 18.03.2020. Pret made a big announcement, did press releases and sent emails to shops boasting about their “charity”.

This typical Pret PR and smokescreen had many speechless and angry.

A day later, after bad press and public outcry Pret reversed the pay-cut until May when they review this again.

2020-03-20 150% rise in profit

 

2020-03-22 Long memory re bad treatment of staff

 

This NHS employee is MY NHS hero / heroine!

2020-03-21 NHS staff1

 

2020-03-21 NHS staff2

Link

 

2020-03-20 Cancel NHS offer pay staff

 

2020-03-21 Putting Workers at risk

 

2020-03-21 Support Tweet to Piers Morgan

 

2020-03-25 Boycott forever

 

2020-03-20 Exposing staff to coronavirus -

 

2020-03-23 Bad treatment of staff

etc. etc. etc.

What Pret staff say for years:

Las Vegas

 

It Analyst HQ Head Office Review

 

Go back Pret

 

 

On 27.03.2020, CEO Pano Christou was interviewed by the Evening Standard and even lied to the Standard, quote: “Last week Christou said immediately that he will pay his staff 100% of their salaries at least until the end of April.”

Immediately? You mean “immediately” after the public outcry and bad press about the 25% cut, huh?!

First email from Pano Christou on 19.03.2020 announcing the pay-cut. I was asked by the Pret staff who sent this email to me as screenshots to not publish the screenshot but write a transcript. The second letter of the pay-cut reversal is as a screenshot, sent by another staff member.

Recap of numbers again:

Front-line Pret staff:
£8.65 p/h (+£1 bonus not guaranteed – no bonus when on holiday/furlough and sick).
This is UNDER £15.000 a year! Subtract 25% AND subtract hours, announced DURING the Coronavirus pandemic AND NHS freebies!

Pret’s turnover 2019:
£710 million

Former CEO Clive Schlee’s BONUS (not to mention Pano Christou & share holders …)
£30 million

Reimann / JAB Holdings
€33 BILLION (£28 / $35 billion)

 

Pano Christou pay-cut email 19.03.2020:


 

Dear 75B and UK Shops

In moments of crisis we are challenged on our values and it is important we continue to support each other. People are at the heart of Pret. That’s why our biggest priority as we navigate the impact of Coronavirus is to protect our people. Pret is a wonderful company because it is full of amazingly talented, passionate, kind and generous people. I call it my second home after spending 20 years of my life with such wonderful people who have helped to shape me as a leader, father and a human being.

There are many people losing their jobs from other companies, especially in our sector. Our aim is not lose anyone, because we believe that we are all in this together.

Unfortunately we cannot ignore the fact that our sales in the UK have dropped by 75% and we believe this will be our new reality for several weeks. Therefore we have to reduce our costs somehow.

We are prioritising cuts in all areas that don’t impact our people directly, however it’s vital we also address pay. This means we need to ask every single Pret employee to take a 25% reduction in their contracted hours (and therefore pay). I know this is a huge ask and it breaks my heart to have to get to this point. I know it will hit people hard, but if we can achieve this, we can avoid job losses at this time. The Global Leadership Team and Board will be taking bigger cuts

We anticipate that our current reduction in sales will continue for at least 3 months and therefore the reduction in hours and associated pay will need to cover this period. If sales improve before then or we receive any further assistance from the government, nothing would make me happier than to be able to reverse this decision more quickly. I will keep you informed.

It goes without saying that if anyone would like to reduce their hours even further (perhaps for personal reasons) or take any period of unpaid absence or sabbatical (even if they haven’t been as Pret for long) then please let the HR team know.

It is important that every single Manager speaks to every single member of their team by Friday 12 noon (20th March) to explain this. There will be lots of questions and following this note the HR team will be sending a list of actions that need to be taken, a letter that needs to be given to every person, and answers to the questions you and your teams may have.

To help our Pret people at this difficult time, we are setting up a Coronavirus Hardship Fund. More details to follow early next week. If any employee needs assistance due to the reduction in their hours then they must ask us for help and we will do all we can to support.

I am fully aware of the impact this change has on us all and I thank you for your understanding.

Take care of yourself and each other.

Pano


 

After public pressure and bad press:

2020-03-23 100%

 

Second letter of the decision to reverse pay-cut until May:

2020-03-21 Pret paycut reverse letter

 

To all Pret employees:

JOIN A UNION!

And know that even ONE voice / blog / Tweet / email … COUNTS!

Even if things improve or you leave Pret, join a Union! When you stay, Pret will find ways AGAIN to try and cut hours!

These two Unions are very active and the best informed on Pret issues:

iwgb.org.uk
Twitter: @IWGBunion

www.bfawu.org (must include www.)
Twitter: @bfawu1

 

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Slideshow can be paused

The above slideshow is just a selection, the list goes on in Pret Staff Complaints.
And extensive accounts of Pret’s systemic bullying behind the facade, also witnessed by customers: Caught in the Act at Pret.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment:
Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:

 

©2020 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

To NHS Employees

Below post I wrote on 26. March 2020 after being informed by a Pret staff about Pret wanting to cut staff hours/pay DURING NHS freebie give-aways! On 31. March 2020 I was informed again by a Pret staff that Pret wants some staff to work in kitchens again DURING furlough under pretense again of giving freebies to NHS and homeless people. In reality, apart from the typical PR stunt, Pret wants staff to be in place once the Government lifts the ban of closed businesses.

UPDATE: 17. April 2020 on Instagram and Twitter critical voices about Pret opening 10 shops:

2020-04-17 Twitter re Pret opening 07

Link

2020-04-16 Instagram re Pret NHS opening9

Link

2020-04-16 Instagram re Pret NHS opening3

Link to critical post

2020-04-16 Instagram re Pret NHS opening4

Link to carleighsylvertiger’s post

2020-04-16 Instagram re Pret NHS opening8 Natalie

Link to natalie_shilling’s post

2020-04-16 Instagram re Pret NHS opening7

Link

2020-04-16 Instagram re Pret NHS opening6 Valerie

Link

2020-04-16 Instagram re Pret NHS opening5 Jeck

Link to Jeck.Disney’s post

2020-04-17 Twitter re Pret iopening 01

2020-04-17 Twitter re Pret iopening 03

Link to Tweets

2020-04-17 Twitter re Pret iopening 04

Link

2020-04-17 Twitter re Pret opening 05

Link

etc. etc. etc.

UPDATE 16. April 2020

NEW Manager review on the pay and Covid-19 handling:

2020-04-16 GM Covid-19 review marked - RVW32762114

Link


26. March 2020 post:

Dear NHS Employees,

above screenshot from @hannahwebs is the ONLY NHS employee outcry I have seen on Social Media! Other people raise their voices regarding the freebies PR for the NHS while Pret tried to cut staff pay and hours! But Hannah is the only NHS worker who spoke out! It is devastating that most only care about their freebies, but not for low-paid Pret staff! My plea to NHS employees at the bottom of this page.

Below is the email by Pano Christou, CEO of Pret A Manger who announced the 25% pay-cut for all employees and 16 hour contracts for front-line staff.

I was sent his email early morning on 19.03.2020 when he sent the email to all shops and HQ. I immediately wrote a blog entry and went on Twitter. Next day after a public outcry and bad press, Pret reversed the decision and announced to go back to 100% pay … BUT said that “we need to continually review our position”:

As a little reminder or introduction for new readers, Pret that was a multi-million pound company until 2018 was sold to the second richest family of Germany Reimann under tax-haven Luxembourg based firm JAB Holdings.

Pret now is a multi-BILLION pound company. The Reimann family are worth €33 BILLION, but Pret decided to steal from low-wage workers to keep stuffing Billionaires.

Some concerned people responded on social media, including a NHS staff’s disgust at Pret’s PR stunt of giving NHS staff freebies and at the same time cutting own staff pay and hours.

2020-03-20 150% rise in profit

2020-03-22 Long memory re bad treatment of staff

This NHS employee is MY NHS hero / heroine!

2020-03-21 NHS staff1

2020-03-21 NHS staff2

Link

2020-03-20 Cancel NHS offer pay staff

2020-03-21 Putting Workers at risk

2020-03-21 Support Tweet to Piers Morgan

2020-03-25 Boycott forever

2020-03-20 Exposing staff to coronavirus -

2020-03-23 Bad treatment of staff

etc. etc. etc.


What Pret staff say for years:

Las Vegas

It Analyst HQ Head Office Review

Go back Pret

I was sent a message on 19.03.2020 early morning from a Pret employee about Pret cutting 25% of pay to all staff. Another Pret worker sent me the email that CEO Pano Christou sent to all UK shops and HQ.

I was asked to not post the screenshot of the email but to write a transcript.

In the midst of giving freebies and 50% rebates to NHS workers and cranking up the PR machine again, Pret cuts 25% pay and hours of their low paid staff. Most now work 16 hours per week and get 25% cut on top of it, and are pressured to take holidays and unpaid leave. Do the math of £8.65 per hour how much they get at the end of the week!

Ladies and Gentlemen, welcome to the PR[et] Machine!

I also wrote a blog entry today: “Pret A Clowns” addressing Pano Christou and Clive Schlee as they read my blog. No more sweet-talk!

FULL Pano Christou’s email from early morning 19.03.2020 regarding pay and hour cuts the day after NHS freebie & rebate announcements! NHS workers & customers were distracted with the freebie smokescreen! But staff sent me the CEO’s email early morning & I passed it on to the press ans social media.
Note: 75B is Pret’s HQ address in London, Victoria 75B Bressden Place.

The email:


Dear 75B and UK Shops

In moments of crisis we are challenged on our values and it is important we continue to support each other. People are at the heart of Pret. That’s why our biggest priority as we navigate the impact of Coronavirus is to protect our people. Pret is a wonderful company because it is full of amazingly talented, passionate, kind and generous people. I call it my second home after spending 20 years of my life with such wonderful people who have helped to shape me as a leader, father and a human being.

There are many people losing their jobs from other companies, especially in our sector. Our aim is not lose anyone, because we believe that we are all in this together.

Unfortunately we cannot ignore the fact that our sales in the UK have dropped by 75% and we believe this will be our new reality for several weeks. Therefore we have to reduce our costs somehow.

We are prioritising cuts in all areas that don’t impact our people directly, however it’s vital we also address pay. This means we need to ask every single Pret employee to take a 25% reduction in their contracted hours (and therefore pay). I know this is a huge ask and it breaks my heart to have to get to this point. I know it will hit people hard, but if we can achieve this, we can avoid job losses at this time. The Global Leadership Team and Board will be taking bigger cuts

We anticipate that our current reduction in sales will continue for at least 3 months and therefore the reduction in hours and associated pay will need to cover this period. If sales improve before then or we receive any further assistance from the government, nothing would make me happier than to be able to reverse this decision more quickly. I will keep you informed.

It goes without saying that if anyone would like to reduce their hours even further (perhaps for personal reasons) or take any period of unpaid absence or sabbatical (even if they haven’t been as Pret for long) then please let the HR team know.

It is important that every single Manager speaks to every single member of their team by Friday 12 noon (20th March) to explain this. There will be lots of questions and following this note the HR team will be sending a list of actions that need to be taken, a letter that needs to be given to every person, and answers to the questions you and your teams may have.

To help our Pret people at this difficult time, we are setting up a Coronavirus Hardship Fund. More details to follow early next week. If any employee needs assistance due to the reduction in their hours then they must ask us for help and we will do all we can to support.

I am fully aware of the impact this change has on us all and I thank you for your understanding.

Take care of yourself and each other.

Pano


I don’t want to comment too much as I have been writing and tweeting all day on this. But a few things.

Pano writes, quote: “if we can achieve this, we can avoid job losses at this time”.

First of all, how about stopping to give freebies to NHS workers and stop the PR, and take care of your own workers! I am all for supporting medical staff, service persons etc. but at THIS time where the virus is spreading and staff don’t know how to survive, Pret cranks up the PR machine again and low-wage workers are paying for it!

And about the job losses, this is the typical Pret manipulation to scare workers into pay-cuts. Pret needs staff more than they want to admit. If Pret was to fire workers and business comes back up again, they would have to employ masses of people and train them fast. Cutting pay and cutting hours, keeping workers will have Pret back on its feet in no time.

Pano: “The Global Leadership Team and Board will be taking bigger cuts.”

The Global Leadership Team and Board earn 5 and 6-digit figures #FFS!!! I expect them to make HUGE cuts and keep the workforce at their pay level at the LEAST!

Clive £30 million

Link to Daily Mail

CEO Dan Price has cut his salary for his workers and his company Gravity Pay is thriving ever since! In 2015 Dan cut his $1.1 million annual pay down to $70K to raise the minimum wage for ALL his staff to $70K. And now his company is pulling together without him having to beg! He will leave a solid legacy behind, built on foundations of truth, integrity and life-changing actions. Dan said he has never regretted it and is happier than ever before. He has a healthy and thriving work environment and many CEOs are following his example! He will not be remembered for the sweet-talk that brings no change for the better and for which Pret is so known for within its own workforce.

Nothing more to say except, shame on Pret for squeezing their low-paid employees even more now, while pretending to sacrifice so much on top levels. Whatever cuts the top management makes on their own pay, they still have millions in the bank! And giving freebies to NHS workers at the same time is a smokescreen, while staff don’t know how to pay the rent! Absolute shame! Pret did the same recently with making plant-based milks free, and then raising the coffee prices at the same time. People always pay, one way or another!

Again, NHS workers DESERVE every bit of a break and support and love we can give them, absolutely! But Pret disregards their own yet again for the sake of PR and to polish up their cracked public image! Shame!

After public pressure and bad press Pret reversed the pay cut back to 100% pay and full 35 hour contracted hours, except for those who already signed a new 16 hour contract! But the reversion will be reviewed on an “ongoing basis” after April!

Quote from Pret:

“We will always put our people first and maintain as many hours and as much pay we can afford”. – Pret A Manger under Pano Christou (and Clive Schlee) under JAB Holdings / Reimann worth €33 Billion. “As much as we can afford”.

“We always put our people first”.

Really?

  • PR stunt giving NHS staff freebies
  • While cutting Pret staff PAY of 25% & hours down to 16 hours
  • Putting measures in place for customers 2B safe
  • NO care for staff in close proximity to each other

2020-03-23 100%

My plea to NHS employees

Apart from your joy of getting free coffees, 50% off food and food donations, praising Pret as an ethical company: why don’t you stand up for low-wage Pret employees who pay the price for Pret’s marketing, while top executives earn millions and JAB Holdings sit on billions!

Don’t let Hannah be the only NHS staff to have spoken out after NHS workers received freebies. 50% rebates and food donations!

Pret will try to cut pay and hours again, even when business is back to normal. I know Pret, they use any-and everything to avoid paying staff. Two class-action suits have been settled in New York when Pret had to repay 4000 workers!

2016-03-17 Pret will do anything not to pay - RVW9823882

Link

To all Pret employees:

JOIN A UNION!

These two Unions are very active and the best informed on Pret issues:

iwgb.org.uk
Twitter: @IWGBunion

www.bfawu.org
Twitter: @bfawu1

JavaScript required to view slideshow. May not work on mobile devices without Wifi.

This slideshow requires JavaScript.

Slideshow can be paused

The above slideshow is just a selection, the list goes on in Pret Staff Complaints.
And extensive accounts of Pret’s systemic bullying behind the facade, also witnessed by customers: Caught in the Act at Pret.


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment:
Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:

©2020 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Manger bows to Public Pressure & the Press

 

Quote:

“We will always put our people first and maintain as many hours and as much pay we can afford”. – Pret A Manger under Pano Christou (and Clive Schlee) under JAB Holdings / Reimann worth €33 Billion. “As much as we can afford”.

“We always put our people first”.

Really?

 

 

-PR stunt giving NHS staff freebies

-While cutting Pret staff PAY & Hours

-Putting measures in place for customers 2B safe

-NO care for staff in close proximity to each other

 

Below is the email by Pano Christou, CEO of Pret A Manger who announced the 25% pay-cut for all employees and 16 hour contracts for front-line staff.

I was sent his email early morning and immediately wrote a blog entry and went on Twitter. Next day after a public outcry and bad press, Pret reversed and announced to go back to 100% pay … BUT … “we need to continually review our position”:

 

2020-03-23 100%

 

As a little reminder or introduction for new readers, Pret that was a multi-million pound company until 2018 was sold to the second richest company of Germany, Reimann under tax haven Luxembourg based firm JAB Holdings.

Pret now is a multiBILLION pound company. The Reimann family are worth €33 BILLION, but Pret decided to steal from low-wage workers to keep stuffing Billionaires.

Some concerned people including a NHS staff disgust at Pret’s PR stunt of giving NHS staff freebies and at the same time cutting own staff pay and hours.

2020-03-20 150% rise in profit

 

2020-03-21 NHS staff1

 

2020-03-21 NHS staff2

 

2020-03-20 Cancel NHS offer pay staff

 

2020-03-21 Putting Workers at risk

 

2020-03-21 Support Tweet to Piers Morgan

 


 

Below email from Pano Christou.

 

Las Vegas

 

It Analyst HQ Head Office Review

 

Go back Pret

 

I was sent a message on 18.03.2020 from a Pret employee about Pret cutting 25% of pay to all staff. Another Pret worker sent me the email that CEO Pano Christou sent to all UK shops and HQ this morning (19.03.2020).

I was asked to not post the screenshot of the email but to write a transcript.

In the midst of giving freebies and 50% rebates to NHS workers and cranking up the PR machine again, Pret cuts 25% pay and hours of their low paid staff. Most now work 16 hours per week and get 25% cut on top of it, and are pressured to take holidays and unpaid leave. Do the math of £8.65 per hour how much they get at the end of the week!

Ladies and Gentlemen, welcome to the PR[et] Machine!

I also wrote a blog entry today: “Pret A Clowns” addressing Pano Christou and Clive Schlee as they read my blog. No more sweet-talk!

Pano Christou’s email from 18.03.2020 early morning:

 


 

Dear 75B and UK Shops

In moments of crisis we are challenged on our values and it is important we continue to support each other. People are at the heart of Pret. That’s why our biggest priority as we navigate the impact of Coronavirus is to protect our people. Pret is a wonderful company because it is full of amazingly talented, passionate, kind and generous people. I call it my second home after spending 20 years of my life with such wonderful people who have helped to shape me as a leader, father and a human being.

There are many people losing their jobs from other companies, especially in our sector. Our aim is not lose anyone, because we believe that we are all in this together.

Unfortunately we cannot ignore the fact that our sales in the UK have dropped by 75% and we believe this will be our new reality for several weeks. Therefore we have to reduce our costs somehow.

We are prioritising cuts in all areas that don’t impact our people directly, however it’s vital we also address pay. This means we need to ask every single Pret employee to take a 25% reduction in their contracted hours (and therefore pay). I know this is a huge ask and it breaks my heart to have to get to this point. I know it will hit people hard, but if we can achieve this, we can avoid job losses at this time. The Global Leadership Team and Board will be taking bigger cuts

We anticipate that our current reduction in sales will continue for at least 3 months and therefore the reduction in hours and associated pay will need to cover this period. If sales improve before then or we receive any further assistance from the government, nothing would make me happier than to be able to reverse this decision more quickly. I will keep you informed.

It goes without saying that if anyone would like to reduce their hours even further (perhaps for personal reasons) or take any period of unpaid absence or sabbatical (even if they haven’t been as Pret for long) then please let the HR team know.

It is important that every single Manager speaks to every single member of their team by Friday 12 noon (20th March) to explain this. There will be lots of questions and following this note the HR team will be sending a list of actions that need to be taken, a letter that needs to be given to every person, and answers to the questions you and your teams may have.

To help our Pret people at this difficult time, we are setting up a Coronavirus Hardship Fund. More details to follow early next week. If any employee needs assistance due to the reduction in their hours then they must ask us for help and we will do all we can to support.

I am fully aware of the impact this change has on us all and I thank you for your understanding.

Take care of yourself and each other.

Pano

 


 

I don’t want to comment too much as I have been writing and tweeting all day on this. But a few things.

Pano writes, quote: “if we can achieve this, we can avoid job losses at this time”.

First of all, how about stopping to give freebies to NHS workers and stop the PR, and take care of your own workers! I am all for supporting medical staff, service persons etc. but at THIS time where the virus is spreading and staff don’t know how to survive, Pret cranks up the PR machine again and low-wage workers are paying for it!

And about the job losses, this is the typical Pret manipulation to scare workers into pay-cuts. Pret needs staff more than they want to admit. If Pret was to fire workers and business comes back up again, they would have to employ masses of people and train them fast. Cutting pay and cutting hours, keeping workers will have Pret back on its feet in no time.

Pano: “The Global Leadership Team and Board will be taking bigger cuts.”

The Global Leadership Team and Board earn 5 and 6-digit figures #FFS!!! I expect them to make HUGE cuts and keep the workforce at their pay level at the LEAST!

 

Clive £30 million

Link to Daily Mail

 

CEO Dan Price has cut his salary for his workers and his company Gravity Pay is thriving ever since! In 2015 Dan cut his $1.1 million annual pay down to $70K to raise the minimum wage for ALL his staff to $70K. And now his company is pulling together without him having to beg! He will leave a solid legacy behind, built on foundations of truth, integrity and life-changing actions. Dan said he has never regretted it and is happier than ever before. He has a healthy and thriving work environment and many CEOs are following his example! He will not be remembered for the sweet-talk that brings no change for the better and for which Pret is so known for within its own workforce.

Nothing more to say except, shame on Pret for squeezing their low-paid employees even more now, while pretending to sacrifice so much on top levels. Whatever cuts the top management makes on their own pay, they still have millions in the bank! And giving freebies to NHS workers at the same time is a smokescreen, while staff don’t know how to pay the rent! Absolute shame! Pret did the same recently with making plant-based milks free, and then raising the coffee prices at the same time. People always pay, one way or another!

Again, NHS workers DESERVE every bit of a break and support and love we can give them, absolutely! But Pret disregards their own yet again for the sake of PR and to polish up their cracked public image! Shame!

 

To all Pret employees:

JOIN A UNION!

These two Unions are very active and the best informed on Pret issues:

iwgb.org.uk
Twitter: @IWGBunion

www.bfawu.org
Twitter: @bfawu1

 

JavaScript required to view slideshow. May not work on mobile devices without Wifi.

This slideshow requires JavaScript.

Slideshow can be paused

 

The above slideshow is just a selection, the list goes on in Pret Staff Complaints.
And extensive accounts of Pret’s systemic bullying behind the facade, also witnessed by customers: Caught in the Act at Pret.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment:
Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:

©2020 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret’s Covid-19 FUCK – sorry FAQs!

 

The following is Pret A Manger’s “How to Card” on the Coronavirus and how they UN-pay their staff during quarantine.

The worker who sent this to me highlighted the pay issues, I added the underline.

I want to say thank you to the Pret employees who sent this and other information on.

I want to tell you that you are courageous, strong and wonderful people. I wish worked with you in my wasted time at Pret. 

I’ve never met some of you, but I miss the likes of you!

 


 

Pret A Manger’s FUCK

 

Covid-19 FAQs

Who should respond to customer queries about Coronavirus?

Please refer all questions to the MOD. MODs can use this Q&A to answer any customer questions and if unsure of the correct answer, please refer the customer to our Customer Service team.

If you are contacted by a member of the press, then please refer them to press@pret.com

Will Pret be going ahead with any planned events?

We have taken advice and can confirm that May QB will not go ahead. Friday Night Drinks will be postponed until further notice. The Summer Party will also be postponed. We will continue to monitor the situation and update you all on events planned for later this year. 

One of my team have just returned from Spain / Italy / China, should they self-isolate?

As per government advice, people should only self-isolate if they have been in close contact with someone confirmed to have Coronavirus (14 days), if they live in a household with someone who has symptoms or has symptoms themselves (14 days) or if they have any symptoms of Coronavirus themselves and live alone (7 days). If symptoms develop or worsen during that timeframe then they should call 111 to seek professional advice.

One of my team has travelled to another country and are now not able to get a flight back to the UK – what should I process this as?

This should be processed on Workday as unpaid authorized absence.  However, if the Team Member would like to get paid for this time, they can borrow up to 5 days holiday from next years’ entitlement.

One of my team say they feel unsafe coming to work and they would like to self-isolate.

Self-isolation only needs to take place if the TM has been in close contact with someone who has tested positive for Coronavirus, or if they have any symptoms of Coronavirus themselves. Pret would not ask someone to work in an environment that we deemed unsafe and we are following all guidance to help prevent the spread of the virus. If a Team Member does not feel comfortable coming to work, then this should be processed as unpaid authorised absence.

One of my team is living with someone who is self-isolating – do they also need to self-isolate?

anyone who lives with others and they themselves or one of the household has symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill

anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period.

One of my TMs has asthma, so always has a cough / difficulty breathing, do they need to self-isolate?

No, TMs will only need to self-isolate if they have developed a recent cough, temperature or difficultly breathing. If this is an on-going health problem they do not need to self-isolate.

When should a TM self-isolate and for how long?

If a TM lives alone, they must self-isolate for 7 days from the start of having symptoms.

If a TM lives with others, they must self-isolate for 14 days from the start of anyone in the household showing symptoms including themselves.

Why 14 days if you live with others? It is likely that people living within a household will infect each other or may already be infected. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community.

Anyone who starts displaying symptoms while already being in the 14 days self-isolation period must stay at home for at least 7 days from the start of their own symptoms. E.g. if you were in the 12th day of self-isolation when your symptoms appeared, you will yourself need to self-isolate for 7 days from that date. Making your self-isolation a total of 19 days.

 


 

JavaScript required to view slideshow. May not work on mobile devices without Wifi.

This slideshow requires JavaScript.

Slideshow can be paused

 

The above slideshow is just a selection, the list goes on in Pret Staff Complaints.
And extensive accounts of Pret’s systemic bullying behind the facade, also witnessed by customers: Caught in the Act at Pret.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment:
Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:

 

©2020 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret A Manger Pay-cut – FULL CEO Email

 

Note: If you see this page on white background, but prefer to read on a green background, please delete amp/ in above url and reload. Linked from Twitter, for some reason it has white background and the additional amp/ to the url and comments won’t be visible. On green background comments at the very bottom will be visible compared to the white background page.

Or click here: https://expret.org/2020/03/19/pret-paycut

 

Las Vegas

 

It Analyst HQ Head Office Review

 

Go back Pret

 

I was sent a message this morning from a Pret employee about Pret cutting 25% of hours / pay to all staff. Another Pret worker then confirmed and sent me the email that CEO Pano Christou sent to all UK shops and HQ this morning (19.03.2020).

His email was sent to me as a screenshot. But I was asked to not post the screenshot of the email but to write a transcript.

In the midst of giving freebies and 50% rebates to NHS workers and cranking up the PR machine again, Pret cuts 25% pay and hours of their low paid staff. Most now work 16 hours per week and get 25% cut on top of it, and are pressured to take holidays and unpaid leave. Do the math of £8.65 per hour how much they get at the end of the week!

Ladies and Gentlemen, welcome to the PR[et] Machine!

I also wrote a blog entry today: “Pret A Clowns” addressing Pano Christou and Clive Schlee as they read my blog. No more sweet-talk!

Pano Christou’s “love letter” this morning:

 


 

Dear 75B and UK Shops

In moments of crisis we are challenged on our values and it is important we continue to support each other. People are at the heart of Pret. That’s why our biggest priority as we navigate the impact of Coronavirus is to protect our people. Pret is a wonderful company because it is full of amazingly talented, passionate, kind and generous people. I call it my second home after spending 20 years of my life with such wonderful people who have helped to shape me as a leader, father and a human being.

There are many people losing their jobs from other companies, especially in our sector. Our aim is not lose anyone, because we believe that we are all in this together.

Unfortunately we cannot ignore the fact that our sales in the UK have dropped by 75% and we believe this will be our new reality for several weeks. Therefore we have to reduce our costs somehow.

We are prioritising cuts in all areas that don’t impact our people directly, however it’s vital we also address pay. This means we need to ask every single Pret employee to take a 25% reduction in their contracted hours (and therefore pay). I know this is a huge ask and it breaks my heart to have to get to this point. I know it will hit people hard, but if we can achieve this, we can avoid job losses at this time. The Global Leadership Team and Board will be taking bigger cuts

We anticipate that our current reduction in sales will continue for at least 3 months and therefore the reduction in hours and associated pay will need to cover this period. If sales improve before then or we receive any further assistance from the government, nothing would make me happier than to be able to reverse this decision more quickly. I will keep you informed.

It goes without saying that if anyone would like to reduce their hours even further (perhaps for personal reasons) or take any period of unpaid absence or sabbatical (even if they haven’t been as Pret for long) then please let the HR team know.

It is important that every single Manager speaks to every single member of their team by Friday 12 noon (20th March) to explain this. There will be lots of questions and following this note the HR team will be sending a list of actions that need to be taken, a letter that needs to be given to every person, and answers to the questions you and your teams may have.

To help our Pret people at this difficult time, we are setting up a Coronavirus Hardship Fund. More details to follow early next week. If any employee needs assistance due to the reduction in their hours then they must ask us for help and we will do all we can to support.

I am fully aware of the impact this change has on us all and I thank you for your understanding.

Take care of yourself and each other.

Pano

 


 

UPDATE 16. April 2020

NEW Manager review on the pay and Covid-19 handling:

2020-04-16 GM Covid-19 review marked - RVW32762114

Link

I don’t want to comment too much as I have been writing and tweeting all day on this. But a few things.

Pano writes, quote: “if we can achieve this, we can avoid job losses at this time”.

First of all, how about stopping to give freebies to NHS workers and stop the PR, and take care of your own workers! I am all for supporting medical staff, service persons etc. but at THIS time where the virus is spreading and staff don’t know how to survive, Pret cranks up the PR machine again and low-wage workers are paying for it!

And about the job losses, this is the typical Pret manipulation to scare workers into pay-cuts. Pret needs staff more than they want to admit. If Pret was to fire workers and business comes back up again, they would have to employ masses of people and train them fast. Cutting pay and cutting hours, keeping workers will have Pret back on its feet in no time.

Pano: “The Global Leadership Team and Board will be taking bigger cuts.”

The Global Leadership Team and Board earn 5 and 6-digit figures #FFS!!! I expect them to make HUGE cuts and keep the workforce at their pay level at the LEAST!

 

Clive £30 million

Link to Daily Mail

 

CEO Dan Price has cut his salary for his workers and his company Gravity Pay is thriving ever since! In 2015 Dan cut his $1.1 million annual pay down to $70K to raise the minimum wage for ALL his staff to $70K. And now his company is pulling together without him having to beg! He will leave a solid legacy behind, built on foundations of truth, integrity and life-changing actions. Dan said he has never regretted it and is happier than ever before. He has a healthy and thriving work environment and many CEOs are following his example! He will not be remembered for the sweet-talk that brings no change for the better and for which Pret is so known for within its own workforce.

Nothing more to say except, shame on Pret for squeezing their low-paid employees even more now, while pretending to sacrifice so much on top levels. Whatever cuts the top management makes on their own pay, they still have millions in the bank! And giving freebies to NHS workers at the same time is a smokescreen, while staff don’t know how to pay the rent! Absolute shame! Pret did the same recently with making plant-based milks free, and then raising the coffee prices at the same time. People always pay, one way or another!

Again, NHS workers DESERVE every bit of a break and support and love we can give them, absolutely! But Pret disregards their own yet again for the sake of PR and to polish up their cracked public image! Shame!

 

To all Pret employees:

JOIN A UNION!

These two Unions are very active and the best informed on Pret issues:

www.bfawu.org

Twitter: @bfawu1

 

iwgb.org.uk

Twitter: @IWGBunion

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints.
And extensive accounts of Pret’s systemic bullying behind the facade, also witnessed by customers: Caught in the Act at Pret.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment:
Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:

 

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Pret A Clowns

 

Las Vegas

 

To Pano Christou & Clive Schlee,

Clive Schlee, I know you are not the CEO anymore, even though you still present yourself on Twitter as such. You are a non-executive director and I’m sure pretty active in the background. Thank you for your visit yesterday to my blog, I hope you found something useful to inspire REAL change, not just sweet-talk.

Pano Christou, as you have deleted your Twitter account on 01. July 2019 after I tweeted Clive’s retirement news to the press as you didn’t see the need to inform them yourself (you’re welcome!) I write yet again another blog post.

You have done your typical PR stunt yet again with much success of course. It is very commendable to give free coffees and 50% rebate on food to NHS workers. Everyone agrees, it’s very nice. And NHS staff, Fire Brigade, indeed all carers deserve every break they can get! But …

I tweeted yesterday already to NHS staff that Pret workers are paying for this “generosity” by being sent home unpaid due to low business, as I know how you work. And of course I got shadow banned (censored, Tweets hidden from public view and search).

And then you dropped a bombshell this morning in an email to the shops.

I now have messages coming in on various channels that you even go further in your generosity. This morning you emailed shops wanting all your staff to agree to take 25% pay cuts for up to 3 months or more, or to take unpaid leave.

You already want to force staff to take holidays above their current holiday allowance, and they will then lose their holidays for next year.

You promised your employees you will send DAILY communications to shops on developments in Pret during this terrible virus crisis. Yet, in your typical Pret-style of breaking promises, so far you’ve only sent 2 pieces of information to shops:

  1. That cutlery now has to be moved behind the counter and regular sanitizing, hand-washing etc. (Of course you bowed to pressure from the public on this, whereas before you didn’t give a toss!)
  2. Your typical self-idolizing PR stunt, sending press releases on freebies and 50% rebate for NHS workers. And Pret workers are speechless how they themselves are disregarded! One Pret staff called this your typical “PR machine”. Other staff are cursing you out, I can’t repeat here!

 

I wrote in my other blog post 2 days ago about your Vague Statement and non-specific sweet-talk on precautions during the Coronavirus pandemic. I wrote that Clive should cut his £30 million bonus and give to the workers, so they can pay their rent and not end up on the street and have tax payers pick up the bill!

 

Clive £30 million

 

A courageous act CEO Dan Price has done for his workers, and his company is thriving ever since! Dan Price cut his $1.1 million annual pay down to $70K to raise the minimum wage for ALL his staff to $70K. He will leave a solid legacy behind, built on foundations of truth, integrity and life-changing actions. Dan said he has never regretted it and is happier than ever before. He has healthy and thriving employees! He will not be remembered for the bullshit sweet-talk that brings no change for the better and for which Pret is so known for within its own workforce.

And you have the Pret Foundation Trust that helps homeless people, don’t you? But we former and current Pret staff know it’s mostly for PR! Where is your help, Pano?! Wanting staff to agree to a pay cut of 25% and go on forced holiday which they will then lose the following year? Really?

 

It Analyst HQ Head Office Review

 

And if they refuse to take holidays they are bullied by managers and sent into the kitchen or do extra cleaning work. Yes, that does sound very Pret-like! And you sit on millions of pounds and your JAB bosses sit on billions.

You, Pano Chrsitou and all the shareholders could also cut your Million pound salaries and bonuses, to actually do the right thing “naturally”, as Pret always claimed. But you just send little emails about cutlery and your NHS PR stunt. And your low-wage workers are speechless and scared shit-less for their lives, jobs and homes!

“It’s what makes Pret, Pret”

 

PretDoingRightThingHaHa

Your staff who are sending these infos to me are disheartened and disgusted at your lack of care and your greed. And I am disgusted that you Pano even use your own child, to manipulate your employees to cut their own needs, so you can continue in your millionaire lifestyle and keep feeding your billionaire bosses Reimann / JAB Holdings!

You know what this reminds me of? Pret having used Lila Warren who supposedly had a brother who died alone in his apartment and wasn’t found for days, just like my brother! Lila then gaslighting and manipulating me until I got fired. If Lila’s story is true or not is not my concern anymore.

But for you Pano, to use your own child to gaslight and manipulate workers to take cuts is utterly perverse and disgusting! You write to shops that your child has asthma and is crying all day not wanting to go to school! Two years ago you emailed back a customer, who complained about the lack of labelling and their fear about allergens after the two customers died. You wrote to the customer that your child has food allergies, and that you know how it is!

I really hope your children have no illnesses and allergies, I even hope you are lying like you all did with Lila Warren. But to produce crocodile tears to make low-wage employees feel sorry for you, using your children’s health condition is utterly disgusting and disturbing! You should be more than ashamed of yourself, Pano! You should have the decency and backbone to not only refrain from using your children in any way to manipulate workers to feel bad, but you should pay them a living wage, protect their jobs, give up some of your own millions and get to work!

You “advise” staff to sign a 25% pay cut, and yet your Managers are pressuring, manipulating and gaslighting workers to sign. Pano, you said that all of you in management are also taking a pay cut, sorry, but you still have MILLIONS left even after a pay cut! You manipulate your staff by saying that other companies are firing people. You say that you don’t fire them but you gaslight them with this “generosity” of a 25% cut!

I have one sentence for Pret A Manger low-wage workers:
PRET NEEDS YOU MORE THAN YOU NEED THEM! WAKE UP!

And for Pret leadership, you should be ashamed as millionaires to “ask” low-wage staff via pressuring and manipulating Managers, to sign a 25% pay-cut and use next years holiday allowance for this year, while giving free coffees and 50% rebates to NHS staff whose job are secure and have FULL wages! You should be deeply and utterly ashamed Pano Christou, Clive Schlee, and the rest of you greedy share holders! And using freebies to NHS workers for your PR, and then letting low-wage staff foot the bill is beyond disgusting! You should be ashamed!

The only good thing about all this is, as your hard working people are even in deeper financial and existential despair now, more and more are joining unions, and they are coming for you!  🙂  ← That’s a real smile not even the Mystery Shopper could have gotten out of me!

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