As Pret do what they do best, use the press to impress the public with profits, being in the black with higher profits since 2018, I want to magnify why that is.
First of all it’s interesting that Pret compare the profit rise to 2018, not 2019 just before the pandemic losses. The two customers who have died and over 20 who got injured (that we know of) which came to light in September 2018, may have been a factor that Pret compares to 2018 instead of 2019.
In early 2022 I wrote a reddit post on how Pret make profit through their coffee subscription. This year reddit hid my post, while I can still see it when logged in, others can’t. The typical reddit over-extreme censorship by power-tripping moderators of subreddits who can’t stand when people write with extensive knowledge. Their insecure little selfs need to silence anyone for no reason while putting complicated “rules” in place that are easy to break. Or even when rules are not broken,they just come up with reasons why they ban people. It’s become so normal that I always expect being banned, therefore I don’t even read the rules anymore. 😀
Just move on to the next. I copied my post into my own reddit profile to link to it again as it is too long for a Twitter thread.
In this post how Pret A Manger make PROFIT from their Coffee Subscription, I go into detail after a Times journalist asked on Twitter on Pret can make profit with such a “generous” subscription deal. I replied briefly and he started following me and ask questions. Later his boss also started following, but in my usual drunken stupor I kicked all journalists off incl. from the Guardian, BBC etc. It is what is it.
This is when Pret started the subscription at £20.
I basically listed on reddit how Pret cheat, take, steal from customers, delay service, refuse expensive items, make it hard to cancel … all to avoid people using the subscription.
A BBC report also came from my tweets explaining how Pret keep scamming customers: “Pret customers complain over drinks subscription deal“. Journalist Mike Powell mentioned my blog as I kept updating issues on the subscription and other things.
So, Pret now boast that the subscription is the reason for the profit jump, and it’s true because the subscription is THE fastest money AND data grab while avoiding to deliver on the advertised T&Cs.
Meanwhile, quality suffers. Food and coffee quality down. Service quality down etc.
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For a more extensive, but not updated, list on Pret’s expired, stale and mouldy food with pictures, please see Pret’s Food isn’t Fresh.
Many complaints on Pret’s coffee, even before the pandemic. This is just the tip of the iceberg:
And 61% of customer on Trustpilot give one star reviews, 11% two stars and only 19% approve of Pret. It’s actually 72% who are very unhappy customers with the 1 and 2 stars combined. Many having vowed to never set foot inside Pret again. The complaints are on a variety of issues, the main issues being higher prices for lesser quality products, the coffee subscription has a lot of complaints, and dirty shops, rude staff etc.
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As of 21.07.2023
My “favourite” review is form 01. May 2023 in a short and sweet sentence, quote:
“Why Pet deserves to fail
The Pret on Marylebone St, literally closed the door in my face. Said they were closing, still staff working the counters.
Pret deserves to fail. From a once customer focused company its now a brand which needs to go“
Pret RE-founder and itsu founder Julian Metcalfe said to me on Twitter when I linked him itsu staff reviews where staff were calling Metcalfe a liar, sexist, racist etc. Metcalfe said that these reviews are biased as anyone can just anonymously leave a review. Of course he has a point, but 1. why would anyone make the effort to leave a “fake” review. 2. Then the positive reviews are also biased and fake. 3. The Trustpilot reviews are done by mainly people with their names and many having a history of many other reviews.
Most are NOT anonymous, no-name one-off reviews.
What Metcalfe said, I’ve put on YouTube after I chased him off Twitter when he deleted his tweets and then Twitter account after just 2 days on there. But I screenshot his tweets when he kept RT’ing my tweets. He certainly wasn’t media savvy there:
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The Office of National Statistic, that seems to be obsessed with Pret, has tweeted several times over the last few months that Pret sales have decreased in MOST locations. I believe this is also due to Pret pushing the subscription too aggressively to make FAST money and to collect data quicker.
June:
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Some of the MANY staff reviews
Glassdoor: “Coffee subcription ruined work morale completely.”
Indeed (verbatim, I leave mistakes in): “they’re pushing their subscription harder than ever (Head office peope going around central london stores complaining that we’re not pushing the “New club pret subscription” to every single customer in the middle of morning coffee or lunch rush times to people who don’t want yet another subscription…).”
Indeed: “Since the subscription service was introduced, the queue is non-stop but doesn’t bring any additional cash to the shop to hire new staff with. This results in the shop being understaffed, so you are expected to do the job of 3 people at twice the normal speed.”
Increased customer complaints on rude and aggressive staff as unfortunately customers want their “free” subscription coffee, not seeing how burnt out staff are. I worked at Pret before the pandemic, and it was already hell to work there, but I can’t even imagine working there now with the subscription and the extra abuse by Pret head office. I KNOW how psychological abusive Pret executives/leaders are behind that mystery shopper enforced smile.
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So a PR move via the press to say their profits are up due to the subscription sounds like a call to ignore that shops are in shambles.
Another issue that was briefly reported on was that Pret’s donation increased by 122%. Again, misleading success because the donations came in many times due to the donation devices being VERY close, right next to the payment devices. Many customers by accident and in the noisy rush tapped the donation devices to pay for their food/drink and then donated £5 to the Pret Foundation (for tax breaks and brownie points with the public).
Customers where then prompted again to pay. Some have pointed out correctly that this is very psychological, customers who donate feel embarrassed to request a refund from “charity”. Pret now that psychology very well. Pret also kept and still now keep ignoring customer contacts about the refund in hopes they will just give up.
And further issue how Pret scam customers via the coffee subscription which is the reason for the high profit jump:
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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. Schlee has been appointed CEO of itsu in 2024 by Julian Metcalfe who gave him the CEO spot at Pret many years ago. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret and What shop MANAGERS & HQ staff say about Pret incl. CEO Pano Christou. I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review as well as mentioned by the BBC.
Please also see the MEDIA page for more on my work with the press.
UPDATE 18. July 2024 The Pret subscription saga continues with Pret now scrapping the “free” drinks and trying to convince customers that it’s a good deal. The reader can find the news easily all over the Internet and the outcry on social media.
Also, as predicted, customers now try to cancel but are unable due to bogus error messages, blank screens etc. Please see at the very bottom of this page only 2 exampled from the last few days and contact TRADING STANDARDS!!! Pret do everything to hinder you from cancelling! And check the YouTube slide underneath, Pret have been hindering customers from canceling since 2020.
Also see my post on why I believe that scrapping the 5 drinks and changing the subscription might actually save Pret: Is Sinclair Beecham Saving Pret?
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UPDATE 16.08.2024
Pret YET AGAIN are swindling customers by saying they NEED to download the app in order to pay the take-away price when taking away. Customers are now charged the EAT-IN price, even when taking out unless they download the app. I am VERY sure this is illegal. Typical Pret. Review on Trustpilot:
What journalists fail to research and mention is that Pret are £700 million in debt while aggressively expanding, as tasked by their owners. I won’t update anything now as customers have more and more realized how bad Pret really are.
The below is relevant in the history of Pret’s subscription. For those who cancel the sub, make sure you also cancel the paymet type (direct debit etc.), I explain below.
IMPORTANT UPDATE at the bottom of this page regarding data breaches by Pret. (March 2024).
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UPDATE 12. April 2024
Pret are offering refunds to “genuine” customers after the app update backlash.
And, it’s funny how journalists feel “vindicated” to have known all along how Pret’s subscription is a rip off, ignoring that I’ve been writing this since Pret started the sub in September 2020 😉
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The article starts:
»Oh, how delicious it is to be proven right. A little under a year ago, I cancelled my Pret subscription after I was struck with the lightning bolt realisation that the chain was using my own caffeine addiction to rip me off. I haven’t had a coffee from Pret ever since.«
How delicious it is to be proven right? Tell me that since May 2018 😉
My “Pret’s Continued Coffee Subscription Rip-Off” post from January 2021 is still one of THE MOST read articles on my blog, read especially by journalists. It emboldened journalists to more freely criticise Pret now compared to years ago when most were kissing up to Pret non-stop (except Timothy Noah).
And as usual, journalists MAINLY write a critical article about Pret when THEY themselves are affected as customers. Hardly independent journalism there. No care whatsoever what current and former staff say. Who cares about low-wage workers who are VITAL in customer servoce and the food and drnk these journalists put in their stomachs which these burnt-out, often depressed, some alcoholic workers TOUCH.
Metcalfe said that Pret’s »customers have been “let down” by the fiasco over its loyalty programme, amid claims of “chaotic” management at the sandwich chain.«
And yet, I also see complaints on Twitter/X by itsu customers saying they can’t access the itsu app as well as expired/foul foods incl. fish etc. 😀
And from knowing Pano Christou from his Pret UK Managing Director days, I keep saying that Christou has his head in the sand, was never an innovative or pro-active leader and only wants to build a legacy to have aggressively expanded Pret under instructions from owners in Germany via tax haven Luxembourg.
Original post from before the updates:
Several customers, including a The Times journalist, have ask how Pret can make a profit from their “generous” subscription offer after Pret first introduced the sub in September 2020.
UPDATE 27.04.2023: Reddit censors very heavily for no reason, unless prompted by Pret via Facebook/Instagram because my website url is completely blacklisted on FB/IG.
This picture here says “deleted”, but that’s not true, it’s been hidden from public view by reddit in secret.
Reddit also hides the feed on my reddit profile. Please see THIS LINK which here below is portrayed as “deleted”.:
Link that leads to my comment which reddit has HIDDEN around mid April 2023. It’s still there, because I can see it when logged in, but not when logged out. I made a screenshot of the upper part of my comment, with the date on my computer bottom right.
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I linked to my comment on anothr sub-reddit and was then informed that I deleted it, which of course isn’t the case as reddit just hid it from public view. The comment by the person who told me, my response to the person is also hidden 😀
Welcome to reddit’s toxic censorship. Reddit are THE worst in regards to censorship on social media platforms.
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Here’s my full text that reddit has hidden from public view, and I updated some issues now in 2024.
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Pret’s coffee subscription “Club Pret” is now Pret’s MAIN product to the detriment of drink, food and service quality.
How Pret A Manger make a profit via their MAIN product, the coffee subscription to the detriment of food and service quality. It’s a rabbit hole, but I explain.
– Pret FIRST advertised in Sep. 2020 the subscription as “endless”, “unlimited” barista made drinks, that included the expensive iced drinks, chai latte etc. while their T&Cs say 5 drinks per day in 30 minute intervals.
– After a year long of tweeting, complaining, the Advertising Standards Authority (ASA) got involved and Pret had to remove this false advertising and only announce it as 5 drinks per day, not endless.
– Then Pret announced early 2021 to be discontinuing the expensive iced drinks on the sub from April 2021 on. Many customers announced to boycott Pret and cancel their subscription. Pret then pretended to be humble, listening to customers and announced that the iced drinks will remain on the sub. But this turned out to just be on paper.
– Customer complaints started flooding in that they can hardly find a shop that makes the expensive frappes, smoothies etc. Common excuses were broken ice machines, broken blenders, out of stock etc. etc.
– The most nasty thing Pret does (and it continues to this day in some occasions) they make it hard for people to unsubscribe/cancel from the sub. And when people do manage to unsubscribe, Pret continues to withdraw money from accounts, even months after cancellation. . Money Saving Expert already reported back in 2020 that Pret kept withdrawing money from bank accounts, at times even MONTHS after customers cancelled the subscription. The following Tweets I’ve put on YouTube are just some of many, many more complaints: .
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At the bottom of this page I put another YouTube slide with further issues with the subscription that I explain here.
– Pret claim to be having technical difficulties etc. And yet, how can a company the size of Pret have THAT many technical issues for THAT long!? .
UPDATE March 2024: I don’t update pages anymore, but want to put a recent screenshot from Facebook where even after over 3 years of the subscription, Pret STILL make it hard to unsubscribe and social media is filled again with complaints on changes with the app. .
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There is MORE on this 13. March 2024 issue in further updates at the bottom.
In a nutshell, Pret make profit by the following: (Please note, the list is NOT exhaustive, these are just the most common issues since years and ongoing, while some things have stopped).
– Luring customers in via a falsely advertised subscription (also see BBC report below).
– Refusing to make the expensive drinks under various excuses.
– Technical difficulties hindering customers to scan their QR codes (and now can’t use the app or the app just shuts down), and then after giving Pret the benefit of the doubt, they pay AGAIN in-store for a coffee thinking only their QR code / app has an issue, while reality many customers wait for their QR code for days and/or their codes then don’t work and as they’re already in the shop, they PAY again for a coffee.
– Pret also claim to have “supplier issues” since a year on chai latte. Chai latte is more expensive for Pret to give on the sub and it takes longer to make for the understaffed workers. So, they just say, we don’t chai due to supplier issues. Yet, Starbucks, Nero, Costa etc. have no supplier issues on chai.
– Under-staff shops forcing staff to work harder for less money, less staff, and have customers wait longer, and then turn around leaving the shop without a “free” coffee.
– Also, quality of products went down. Watered down products, cheaper coffee suppliers, decreased package/portion sizes for the same or even higher price etc. Pret also stopped complimentary items like the butter portions for soup bread, or discontinued the seeds for porridge, or downsized the 35g honey pots to 15g honey squeezable etc. etc.
– The Attachment rate: Someone mentioned already that people often buy other things while coming for a “free” coffee. Especially forcing customers to wait longer in the queue due to understaffed shops, they linger around in the queue looking at other items, tempted to buy what they never came for in the first place. Win-win for Pret. I posted a snippet of a leaked video I was sent by staff from a zoom call of Pret executives which I passed on to the BBC who reported on this. In the video UK Managing Director (who’s currently on maternity leave) explained the “attachment rate” when Pret first had the “£20 for 20 coffees” deal.
In a nutshell, it’s basically ripping people off in many many little ways, and it all adds up. Some thieves who steal credit card details, don’t rob your whole bank account in one go, no, they purchase items in small amount of money over a period of a long time until people notice it.
People don’t notice the odd £5 disappearing from their account, especially if they have a good income and use mainly card to pay. That’s how Pret does it. Take a little here, and a little there, but spread it out over MANY customers and for a LONG time … KATCHINK!
That’s where the profit comes in. They would only stop when called out publicly by MANY people and especially the press, the ASA, lawsuits and heavy fines. Other than that, the rip-off continues.
When journalist Mike Powell and I worked on a follow-up story as complaints continued, Pret knew he would write a second piece as journalists always contact the company for a comment just before they put out the press report. Pret then quickly announced that they plan to change the smoothie menu to a watered-down iced-drinks menu to avoid further trouble.
Mike then had to re-write part of his report adding the sudden announcement by Pret:
And again, many customers complain that the “new” iced-drinks are like a Ribena version of cheap sugary drinks. Many customers complain about the subscription, low quality service and coffee etc. so much so that 74% on Trustpilot (63% one-star and 11% two-star reviews combined – as of March 2024) disapprove of Pret, many having vowed to never set foot inside Pret again. Several journalists across different outlets also have started to write negative reports about the subscription.
And it doesn’t matter how many “perks” Pret promise to lure people into signing up for the subscription, any perks (bag of crisps, can of coke, or now even a HOT COFFEE which is already part of the subscription worth 40p for Pret!) are just temporary for a few weeks and many shops again don’t honour the deals under “technical issues”.
A customer cancelled her subscription in August 2021 and realized now that Pret continued to charge her, altogether £210. From all the complaints I’ve seen on social media, there have been several who were charged 3, 6+ months after cancellation, but this is the longest, almost 9 months. And not all customers complain publicly, only Pret know how many complain via email/DM or try to get through via phone where Pret customer service rarely picks up.
If people have enough or a lot of money in their bank account, it will take a long time to notice that the odd £20 goes missing every month, except if they check their accounts regularly like I do, as I have been overcharged on several occasions. Clever thieves who steal credit card details often don’t wipe the bank account out of all its funds, but they withdraw or make purchases of small amounts over a long period of time until the account holder realizes.
Same with Pret. Take a little here and there from MANY customers over a long period of time, that’s how they make profit. Pret should seriously get investigated by financial standard and trading standard bodies.
Pret being Pret and very naughty again, they break their own T&Cs.
… and no journalist has spotted it! Hell will freeze over before anyone contacts trading standards.
On 13.03.2024 Pret emailed all subscription customers that Pret are changing the app, giving customers only 5 days notice while in their T&Cs it’s 40 days. Please see underneath the Telegraph article:
I know like the back of my hand how dodgy Pret are on a lot of issues and will simply not respect data and other issues unless heavily fined or exposed.
Further in the Facebook conversation, the person explains how they can’t get their BANK details deleted. And THAT is VERY typical Pret and a complaint I saw throughout the years.
The biggest audacity and fishing for more data is that customers who try to delete their bank details, HAVE TO update wit NEW card details before being able to delete, DESPITE having cancelled the subscription.
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On Trustpilot former customers warn people about Pret’s data breaches:
In the USA customers and staff sue quicker because the legal system is different than in the UK. But people can make a GDPR request to get their data deleted within 30 days or contact ICO. But it seems Pret keep getting away with not complying.
“Pret A Manger Fingerprinting Class Action Suit Reaches Settlement”
July 2024 after Pret announced drastic changes to the subscription, customers YET AGAIN are hindered from canceling the subscription. Only 2 examples of many. Also, see the YouTube slide with complaints from 2020 / 2021 of the same issues and Money Saving Expert reporting on it:
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Also, see some of the recent bad press for Pret, in particular on the price hikes, lowered quality and the subscription. One journalist is even giving tips on how to get the best out of a “bad” Pret subscription.
Not to mention the ongoing complaints on Pret’s bad coffee:
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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret. I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, wrote two articles in the Scottish Left Review and was mentioned by the BBC.
Please also see my MEDIA page for the press articles I influenced.
Upfront, dear customer and reader, especially in Europe, do your homework on General Data Protection Regulation (GDPR). Subscriptions of cheap coffees lure customers into freely giving their precious personal data for future marketing! More on this at the bottom of this post. But under GDPR you can request for your data 1. not be included on Pret’s database, or 2. if you did subscribe, upon unsubscribing you can request for your data to be DELETED and request to not be contacted with advertisement in the future!
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So, here is another Pret A Manger trick.
Pret advertises free “unlimited”, yep, “endless” free smoothies on a monthly subscription. “Endless” here means 5 per day mind you.
Trouble is, not many shops do them for free. Why is that? Very simple reason. The reason I keep posting on Twitter is mainly 1. that shop Managers hate giving smoothies for free as they are expensive. Pret HQ comes up with all these freebie marketing, and shops have to foot the bill. 2. Baristas hate doing smoothies and frappes because they take too long to make. Pret staff are tested by weekly Mystery Shoppers if the service is within 60 seconds and if the drinks are served within a minute. Pret under-staffs to maximize profit, so oftentimes there is 1 barista doing coffee and 2 – 3 Team Members “busting” the queues that are lined up to the door. Hence, smoothies and frappes are an inconvenience to make, taking more than a minute.
I have worked in horrendous conditions like this many times, but it is good that customers snatch photos of this and raise the issue publicly:
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For those who don’t want to read long blog posts, here a slide as a visual:
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But the list of excuses is long and typical: Ran out of smoothies, ice machine broken, not included in the offer, staff untrained and clueless, technical issues, subscribe process doesn’t work, email not recognized yada yada yada …
I worked at Pret, I know all the excuses “they” (management and HQ) want staff to give. “Technical” issues is always a classic!
Here are ONLY today’s complaints, there are many more from when the subscription went live.
Before I go into all the screenshots of customer complaints on social media, here is a link to the Advertisment Standards Authority (ASA) for complaints on false advertisement. ASA slapped Pret already regarding Pret’s “natural” claim. Most people haven’t even noticed yet that Pret took (had to take!) off the word “natural” from all their signage and packaging. I explain in detail here on: Pret A Manger – Ready to (ch)eat
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For complaints on Pret’s false advertisement go to:
Here’s a SPOILER Alert: There has always been this cold war between shops and HQ. Head Office comes up with deals for customers, and shops have to foot the bill. HQ collects the £20 subscription fees directly for Pret, but the shops have to foot the bill and pay for the smoothies, frappes etc. to give away for free. And when shops refuse to do the frappes/smoothies under excuses of broken machines, it doesn’t bother Pret HQ because they have the money and it is only the customer who suffers the “loss” in not getting the promised product. Furthermore, Pret tries to hold on to monthly fees by making it 1. hard to cancel the subscription and 2. even when customers manage to cancel in time, Pret continues to withdraw money from customers’ bank accounts every month. More on this here: Pret A Manger Subscription Rip-Off.
A little slideshow on customer complaints, many screenshots are also underneath the slideshow. May need wifi to view slides. Due to the new WordPress editor, slideshow does not run automatically but has to be clicked manually or slide left/right. All screenshots are also listed underneath:
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UPDATE: February 2021
Pret announced recently that from April 2021 on the smoothies and frappes will not be part of the subscription anymore. Customers launched a social media outcry, with more threatening to cancel the subscription etc. Now Pret announced the smoothies/frappes will remain as part of the subscription. The text they use is the typical Pret brainwash, quote: “We’ll never be too proud too admit when we’ve got it wrong …”
This is supposed to show some humility and being close to the customer while in reality Pret not only keeps ignoring customer complaints about hardly being able to find shops that DO the smoothies/frappes, but it now continues as new complaints emerge of yet AGAIN no iced drinks available in shops.
And only some of the many early complaints with the different excuses why shops don’t do smoothies/frappes:
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The following shop ran out of practically everything! 😀
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etc. etc. …
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“Endless” blended smoothies:
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This would go under false advertisement, no?
If many customers organize and swamp Prets at the same time like a flash mob, and show staff and especially Managers this false advertisement of “unlimited” and “endless” smoothies/frappes etc. – it should be interesting what may happen! Take a video camera y’all! 😀
Another slide on how customers struggle to cancel the subscription, and if they managed to cancel, Pret STILL withdraws money for months. Customers have to cancel the direct debit as well!
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UPDATE on Pret doing data collection now:
In a NY Times article CEO Pano Christou speaks open about data collection, quote:
»The other benefit of the subscription plan is the chance to gather more data about its customers, who will scan a QR code each time they use it. “Pret have been very, very late adapters to this,” Mr. Christou said. Panera, he said, has a database of more than 40 million customers across the United States. … I think the richness of data today gives you an opportunity to learn much more about your customers”« Link
Pret started to collect customer data around 2018.
The most common way they collect data, which is a very slow and long process, is via Social Media. Customers who have a complaint or even complementing Pret, are asked to DM/private message Pret. In the DM then customers are lured into giving their personal details. Some customers get cheap free vouchers and in return easily give their data to Pret.
In an interview former CEO Clive Schlee laughs embarrassed being asked about this, when a friend of his, being surprised about this, mentions that this is the first time that Pret asks for customer data. The interviewer Mario Bauer, being perplexed about Pret’s new data collection, says to former CEO Clive Schlee, »It was the first time when I now went to your website to check your latest blog entry that I was asked for my mail address to register. It’s the first time that I felt Pret kind of tries to get customer data, because so far there was no loyalty program …«
If you watch Clive Schlee’s facial expression and body language, when Mario Bauer starts mentioning that he “ felt Pret kind of tries to get customer data” Schlee looks embarrassed and “caught in the act” of now wanting customer data in any way Pret can get their hand of it.
With the subscription there are MANY complaints on Social Media that makes it hard to unsubscribe, or when they unsubscribed Pret still continues to draw money from bank accounts etc. This technical “glitch” doesn’t look like a glitch, but a desperate attempt to keep drawing money and make unsubscribing challenging.
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UPDATE 23.04.2021 NEW video on a systemic issue with McDonald’s ice cream machines broken down and the disgusting reason behind this.
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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret. I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review. Thank you for reading/listening.
Bullied during bereavement in Pret A Manger 
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