Case Study – Pret

Published on Highlighting by me.

“Problem Analysis:
– …
Bridgepoint has set a challenging expansion goal of increasing the number of shops by 15 about 15% each year.
– But for doing so, they need to open more and more ‘twin stores’ where there will be no kitchen and hence, they will go against what Pet A Manger is known for.

In order to achieve its expansion target of 15%, Pret a Manger would necessarily have to twin. However, this could potentially damage the reputation of the brand, whose Unique Value Proposition is that it sells freshly-made sandwiches.”

This doesn’t really damage the reputation as much as mistreating staff to work even more under intense pressure with a bullying tactic to get more money into the business to achieve the 15% target.

Just the thought that I “helped” for 10 years to make these numbers happen, while being mistreated and seeing my colleagues been mistreated makes me sick to my stomach!!


PAMSU Tweet Bridgepoint

Pret Staff Union Tweet



I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.




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