Quote of the Day #57 – Pret A Shout





This is another mouthful of a review which I have also experienced in my 10 years countless times:


I’ve worked with Pret on and off for about a year, in 4 different stores all in different environments.I enjoyed the buzz within stores, the sounds, smells and great atmosphere for customers.I found that the management, especially team leaders, were highly critical and didn’t understand the concept of re-training if you made a mistake; instead of explaining what went wrong and how to do something a different/better way, they would stop you and completely go over everything, but would be so condescending doing it that you wouldn’t take on board what they had said, and would often punish you, whether it was to take away your bonus or make you spend more time doing mediocre “training” on an iPad. …

The culture within the company speaks of growth and personal development, but all they seem to do is try to create robots that operate at 100mph and have no personality. … I’ve seen a TMT (trainer) shouted at because he hadn’t turned the kitchen radio on (it was broken), I’ve been shouted at because I wasn’t fast enough on coffee, all because after 5 years of being a barista in other chains, and independents, I refuse to re heat milk as it is disgusting and burns it. Apparently a few seconds to empty a jug or periodically rinse it is illegal and I deserve to be shouted at. The team leader that time then threw a tantrum and started cleaning every jug saying that if i was that bothered I shouldn’t be a barista, I should work as a potwash. …

The amount of times I was expected to stay on after my Rota’d hours UNPAID mounts up to almost a full week of work. If you refused to they would take your bonus and sometimes issue disciplinaries. Yet, if the shift is delayed because someone had a late break or we are short staffed or something didnt get done at the right time, it’s the team leaders fault! They often spend hours doing the banking, I’ve worked as a team leader at other companies and banking 6 tills takes 45 mins to an hour, not 3 hours!


That’s true. The banking goes quick, especially when you are experienced. I always made it a point to be out with my team working together WITH them, not sit in the office letting them sweat alone out there.


Quote of the Day:

I’d sacrifice a paid break and a free lunch for a decent environment to work in where I’m not shouted at daily, and made to feel sub human.


That says it all! Review from 25. August 2018


2018-08-31 #57 Shout

A former All-rounder, Barista, Hot Chef, Team Member 25. August 2018


Another of the many “Shout” reviews:

Horrible place they shout at you all the time for any little mistake.


Former Team Member, 27. June 2018



Substantial list of Staff Complaints from various Employment Review sites and YouTube along the same lines.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.



I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment:
Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.



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