Pret A Manager – Bad A Manager

 

I want to shorten some reviews here from the “Pret Poets Society” post to only link to Assistant Managers, General Managers and HQ Staff reviews.

The poor management style that so many Team Members complain about in Pret is enabled from the very top senior leadership and HR, who know exactly how their leaders are. If there is no clear leadership strategy in place, a zero tolerance on bullying and when a large part of Managers are poorly trained, discriminating and especially profit driven, than it becomes very clear that the fish stinks from its head. No company’s top boss can close their eyes and play innocent.

CEO Clive Schlee prides himself on how well he knows his people in this video, and that is why he has no excuse on how the Team Members, as well as Managers are treated! He is not able to say that he doesn’t know as he also visits shops regularly and makes himself approachable to TMs, who often complain directly to him or via his Twitter, risking getting fired for publicly outing their distress. But he does not change the terrible culture as the money keeps pouring in and he pockets £30 Million from the JAB take-over.

 

 

Because Pret’s CEO presents himself as this approachable top boss which impresses many, especially young shop based staff, it is like Clive Schlee plays the “good cop” while Managers are the “bad cop”. But both have one goal, make as much money as possible that they can squeeze out of their workers.

 

 

When I was going through the darkest, most hellish time in grief and on top being bullied by superiors, I was continuously being placed under bullying managers who supposedly cared. When the shouting didn’t work, they turned their bullying more subtle, by withholding information that I needed as a leader, not inviting me to leaders’ meetings and even Christmas dinner, holding me low with menial tasks, giving me the minimum hours even though I asked for more hours etc. In my traumatic state it took me many months to realize that this was on purpose. Clive Schlee and HR know their managers and placed me accordingly in hopes I would resign, as I was offered four settlements if I resign. There was no care nor interest to have me under empathetic or skilled leadership.

This leadership style is then continued, trickling down through the ranks. So, TMs try to rise up the ladder to escape the horrendous pressure and stress, because they see how managers and even Team Leaders sit in the office. And the incentive of managers getting huge bonuses paid while stressing their staff.

I have seen it countless times how good TMs who were very passionate, kind and hard working changed and got corrupted, once they started moving into management levels and attached themselves to this crowd of “leaders”.

 

I never wanted to be a manager even though I applied for Assistant Manager roles, but only to escape the bullying culture in shops. I was often asked through the years by many TMs why I wasn’t a manager, as I worked professionally, with skill and knowledge, and many customers often approached me with a query thinking that I was the manager until I pointed them to the plain clothes GM or AM. But I answered the question of why I was not a manager, very simple because I could not do what managers are pressured to do, cut hours and squeeze everything out of teams to maximize profit. And my TMs agreed and understood, as I was always helping my teams, encouraging them, supporting them, even when I was hectic myself at times.

 

 

goldfish-carassius-fish-golden-45910

I am glad to not be under such toxic “leadership” anymore!

 

 

The worst management often are Managers who come from the outside, from other places like Costa or Nero. They then start straight away as Assistant Managers for a few weeks before being “graduated” as GMs. They work a few weeks or months in the kitchen and do various jobs, but this does not help as they have not been at the very bottom level as a Team Member. But even Managers who started as TMs often turn very sour as I worked with two GMs who were some of the most difficult Managers I had.

The different job roles and how to progress on the ladder I cover in detail in the Pret Poets Society post. But as a short cut briefly:

The hierarchic order to rise up

  • Starting as TM
  • then HFC, Barista or TMT (or any other new job role Pret comes up with)
  • then as FL or KL
  • then as AMF or AMK
  • and finally on shop level as the GM.
  • Beyond this and outside of the shop it goes into area management levels / Operations Manager (OPs).

 

There are two types of Assistant Managers, as the shop in itself is like a business, and so is the kitchen. In larger busy shops there is the Assistant Manager for the shop floor (AMF), and the Assistant Manager for the kitchen (AMK). Smaller, less busy shops don’t have an AMF and sometimes not even an AMK to save on payroll costs. But this burdens down the Team Leaders as GMs often don’t care, are incapable to even do the ordering. When I returned from holiday many times, the shop stock room was a complete mess, over-ordered or missing stock because the GM filled in for my role and couldn’t do the ordering properly. Initially this was very shocking but also seems the norm. But when I as the Team Leader made a mistake on the ordering, there was immediate trouble from the Manager. No mercy while they themselves couldn’t even do the ordering.

Regarding the Operations Managers (OPs) for the areas, I am not concerned with them whose job it is to pressure the shop GMs, to pressure the FLs/KLs, to pressure the Teams. The typical pyramid of hierarchy trickling down with this “leadership” of fear management to reach higher “productivity” and profit. OPs like to sit in the pub during lunch time, visit some shops here and there to intimidate the hard working teams. They fly out to Dubai or if in the USA to Las Vegas, and throw their parties and receive their immense bonuses. So, I am not concerned with OPs managers who mostly don’t give a toss.

 

 

The following Reviews are just those who outed themselves as Assistant Manager, GM, HQ staff and who give an insight into upper and senior management from OPs to HQ.

 

 


 

The Reviews / Complaints

Leaving all mistakes in the reviews to keep it in their own words
and starting with the most recent reviews.

In each job role I highlight a few reviews that really hit the nail on the head.

 


 

 

AMF / AMK

 

20. Dec. 2017 LondonAvoid working thereToo much pressure working there , company expects you to do all your job within the time you are schedule but it is impossible , you will end up working hours for free, no work life balance at all , they have he mistery shipper but it is all a fake thing you can not control , the standards are so high the only thing it will drive is you stress everyday . Don’t work there . Cons: Extra hours not paid”

02. Aug. 2017 Manchester, EnglandRespect yourself don’t let managers to overload you.”

26. May 2017 NYCPure Misery – The kitchen staff is treated like slaves. They are expected to do the impossible. The upper management is a bunch of heartless, evil British monsters that take credit for all the positives and assign blame for all the negatives. Quit your jobs and go back to England and stay there.”

11. Dec. 2013 NYC “Promotions bases on politics, inconsistency In polices , long hours”

09. Oct 2012 London “Too much pressure and managers with poor interpersonal skills. Respect your team, be patient and keep cool under pressure. Be fair to your team members.”

 


Highlighted Review:

19. Nov. 2014 LondonWorst company to work forPret was the best company 10 years ago, they were more about the people and it was beat place to work. now the company is just about the profit also it is run like mafia organisation where it is about who you know, the team member are over worked and managers are always working with fear, the way the company is going it will not last long.
Get back to basic, care about the team and always listen to the little people, also be open and get rid of some top management who are so corrupt.”

 

 




 

GM

 

07. Juny 2018 A former Senior Manager’s response to my review:

 

GM response to LNG

 

 

03. Feb. 2018High demands not in line with pay, lack of support, inconsistent training, stressful/poor work life balance

 


Highlighted Review:

11. Mar. 2017Pret A Manger Reality – Long hours, inexperience Operation Managers.
Companhy values have been lost along do way, bonus scheme not very fair.
Pay raises no fair either,
You don’t get reward for results and work ethic, just if you have a close relationship with your Operation Manager, you are the new hot of the month.
Listen to your people more closely, massive turnover on Pret Managers at the moment and everyone just ignoring the reality, huge unhappiness amoung the managers.

Create and fair and competive process for development.

Opportunity Network for Pret employees, just another flawless (meant flawed) tool at pret, most of the vacancies have people already for them, they want to create an illusion you can develop yourself.

Focus on team members it’s essential, but managers dictated the success on your shops, and drive passion to the team.

HR doesn’t protect the managers.

PIP, pret Partners only people, whom have friends already in, not related if you can contribute to the company, just based on relationships.”

(NOTE: HR doesn’t protect anyone unless it suits Pret’s business.)


 

15. Nov. 2016 NYCToxic, low class, unprofessional culture – Racist, non-inclusive environment that upper management and hr are fully aware of but ignore.” (NOTE: worth reading this review in full!)

 


Highlighted Review:

25. May 2016 USA  “Very racist upper management. They make you work 60 hours per week and they don’t pay you for it (just basic salary). They don’t appreciate your work no matter how good you are. Tendency to promote british managers than american ones.
Advise to Management: Open your mind towards american managers. stop racism that is happening to workers. Get involved with the employees and don’t let the operational managers act as they own the people.”


Highlighted Review:

31. Oct. 2015 NYCHorrible training, too many lies. Training sucks, people are treated like crap. Upper management do not care about you, will never recommend this company. Bottom line as a British company they treat employees as machines, they don’t care about how they feel, expect too much for too little. Horrible environment. Treat people with respect and appreciate their hard work. Stop using your British mentality when it comes to deal with people. You’re people are horrible at this.”


 

20. Apr. 2015 Chicago, IL “Manager- horrible upper management, unrealistic goals, promotions based on politics. Favoritism with managementHiring is based on looks – All push with no supportNo integrity  – A lot of show and dance for support center and president/ceo Your employees will respect you if you offer genuine support. It is all about what your shop looks like when the CEO is in town. Stop favoriting managers, no one respects you for it.”

 

01. Feb. 2014 “Great company in risk of ruin! Please get the bullies out and revive Pret to its former glory. Used to be the most amazing company to work for, a job to be proud of. Now your people work in fear…..its time to listen!

 

 

Scrolling to the 23 July 2012 at 12:53 comment, 4 years after Bridgepoint purchased Pret and set the high target of 15% p/a to open all over the place in London specifically.

2012-07-23 Ex GM

 

 




 

 

HQ London or Offices in other countries

 

19. Dec. 2017 London Former IT Analyst: “Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.”

 

28. Feb. 2017 NYC Former Purchasing Director: “One of the oddest work experiences. Worked their during a transition period – so company going in one direction and then the opposite.

 

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Pret Poets Society

 

Once I was a Team Leader
a customer feeder
a mental health pleader
for better work conditions

Then I became a help needer
a broken-hearted bleeder
fighting against the greeder
for better work conditions

But now I am just a reader
writing against the cheaters
in-between the tweeters
for better work conditions

©2018 poetrasblok.com

 

 

Clive Deer in the Headlights

 

Clive Schlee, I am glad that you are not my captain anymore!

 

 

Okay, a rather silly “poem” and start into a host of serious concerns from current and former Pret Employees. But in a more humorous and creative way, I decided to clean up the cluttered “Pret Staff Complaints” that has become like “poetry” to me, confirming the terrible work environment throughout the company, even beyond borders, that I survived. A “Club” of people hidden behind the PR[et] facade in the Pret-entious “Happy Factory”, who in their own distress can only out themselves anonymously in public via Employment Review sites and other online platforms. And even when they complain openly on Twitter, they risk their jobs as to publicly post online is not allowed in Pret since recent times. But when they do, they already tried to go via the appropriate channels without success, as the below Tweet so painfully shows.

 

2018-10-15 No pay for 4 weeks1

Link

 

I aim to categorize reviews into each job role for an easier overview. As I used to be a Team Leader of the shop floor, also called Floor Leader (FL) and had my team’s welfare in mind, I start the categories from the bottom up in positions. I start the links to the reviews with team members, including those who did not specify their job role and continue through the “ranks” up until HQ reviews. The different job roles will be clearly marked and separated as well as briefly explained.

Yes, to some readers my repeated writing about Pret seems obsessive, and maybe it is, but after knowing my story for one I am not apologizing for being out-of-sync like this. And as I read through these staff complaints again, it becomes clear again how systemic and carefully thought out this is from the top leadership of Pret down to the shop floor, as the fish stinks from its head. Working on this again helps me understand what happened to me and why, as I still go through traumatic experience, anxiety, triggers etc.

My hope is that more staff become bold and speak out without fear, and especially join a Union. I was not in a Union as I never had problems at work anywhere until working in Pret. Having been bullied during bereavement and all the toxic things that happened, I was like a lamb amongst wolves, up for “slaughter”. I had to learn my lesson very hard, and will never work anywhere again without being in a Union!

But my public writing has gotten me in touch with a lot of amazing people in the background, from Union leaders to the press, former and current Pret employees and others. And I can only stress for anyone no matter where you work, join a Union even if your company is the best company, things change with time, new leadership, a bully boss entering the scene, company taking different direction, getting sold etc. Don’t stay alone. I had to learn this lesson very hard as I never had issues before I worked in Pret. And I gave Pret the benefit of the doubt way too long almost losing my life. But the time of being generous towards manipulative and exploitative employers and others is over. I survived to write about my ordeal as well as others, and it is my time to not hold back anymore.

Thank you for reading.

 

 

Brief explanation on each role:

 

Team Member (TM) or Team Member Star (TM*) which just means a TM “graduated” after a few weeks to be a TM*, as Pret has a lot of complex procedures and patronizing graduations in place that is supposed to make TMs feel like they achieved something. That way they stay longer after having gone through many micromanaging levels that are actually completely unnecessary. But it’s very clever psychology.

TMs/TM*s have a burgundy belt and a white name badge. General Managers (GMs) and Assistant Managers (AMs) don’t wear uniform but their own chosen business clothes, initially paid for by Pret when they become AMs/GMs.

In order to rise through the ranks to eventually become Assistant Managers, General Managers and beyond, TMs have to go through the channels of becoming a Barista via being a Coffee Maker (Assistant to Baristas) with a black belt, shirt and name badge or a Hot Chef also called Hot Food Chef (HFC) with a red belt and name badge, or any other job role Pret creates. Of course this is a good idea, but the “graduation” process can often take way too long, as managers tend to procrastinate giving the appropriate pay-rise for each position, so they drag out the graduation process where the TM isn’t even trained properly while still doing that positions job for longer than required, still on TM pay.

One staff member makes this clear in a review and I myself had to draw the line when my then line manager kept postponing my graduation as a Team Leader, I said that I would quit if I am not graduated ASAP, which then happened that day when I drew the line. Part of the review which is very very common in Pret:

 

had me working as a barista for two years would not give me training so they do not have to pay me correctly

 

There used to be the job role of the Shift Runner, but that was discontinued, because Shift Runners weren’t as responsible as Team Leaders had to be. And Shift Runners were paid less than Leaders, so they didn’t care as much and the Team Leaders had to pick up the pieces.

On a side note, the HFC is the hardest job on Team Member level on the shop floor. They are often not well trained, thrust into the job, over worked and they never stop, whereas the Barista has the coffee rush in the morning for about 2 hours and a quieter lunch time on the coffee machines. The Hot Chef goes from stress level to stress level throughout their whole shift. It’s a back breaking job.

 

In the kitchen to climb through the ranks, a TM must become a Team Member Trainer (TMT) with the blue belt and name badge.

Only after they went through any or even all of these positions (as there is often a lack of the job role after staff leave) they can move further to become a Team Leader with a green belt and name badge.

 

There are two types of Team Leaders as well as two types of Assistant Managers, as the shop is like a separate business in itself, and so is the kitchen.

There is the Team Leader for the shop floor, also called Floor Leader (FL) and the Team Leader for the kitchen or also called Kitchen Leader (KL). But both wear green belts and name badges. Speaking as a former FL, knowing the responsibilities and having worked with many leaders, it becomes quickly clear if a leader is genuinely a good leader or if they take advantage of the role and teams, which unfortunately is the norm in Pret.

Team Leaders are often at polar opposites, rarely anything in between, they are either very hard working to breaking point where they deeply care, or they like to follow the example of bad management and sit in the office, shout at the team and rise up fast through favouritism, by equally flawed managers. Unfortunately the latter is the case in most shops. But rarely is there anything in between. And teams will know very quickly which “extreme” a Team Leader belongs to.

 

In larger busy shops there are two kind of Assistant Managers, for the shop floor (AMF) and for the kitchen (AMK). Smaller, less busy shops don’t have an AMF and sometimes not even an AMK to save on payroll costs, burdening down the Team Leaders as GMs often don’t care, are incapable to even do the ordering. When I returned from holiday many times the shop stock room was a complete mess, over-ordered or missing stock because the GM filled in for my role and couldn’t do the ordering properly. Initially this was very shocking but also seems the norm.

 

The FL and KL are the workers that really put in the hard work. They are like mini managers who do almost everything except hiring, firing and the rota. They do the ordering, often set the production, are responsible for health and safety and look after the team. They are overworked, underpaid and mostly blamed when things go wrong. Their job is so hard and they often don’t have help from the AMs and GMs, as most Managers like to “look” busy and important, but love to sit in the office, kiss up to senior management and kick down on staff. That’s why many Team Leaders are in a hurry to get promoted away from this stress.

 

One of the very rare customer comments on behalf of TMs:

 

Pret Staff Cry

 

Link

 

This poor management style in Pret is enabled from the very top senior leadership in HQ, who know exactly how their leaders are. CEO Clive Schlee himself brags about how well he knows his managers in this video, and that is why he has no excuse on how the team members are treated! He is not able to say that he doesn’t know as he also visits shops regularly and makes himself approachable to TMs, who often complain directly to him or via his Twitter, risking getting fired for publicly outing their distress. But he does not change the terrible culture as the money keeps pouring in and he pockets £30 Million from the JAB take-over.

When I was going through the darkest, most hellish time in grief and on top being bullied by superiors, I was continuously being placed under bullying managers who supposedly cared. When the shouting didn’t work, they turned their bullying more subtle, by withholding information that I needed as a leader, not inviting me to leaders’ meetings and even Christmas dinner, holding me low with menial tasks, giving me the minimum hours even though I asked for more hours etc. In my traumatic state it took me many months to realize that this was on purpose. Clive Schlee and HR know their managers and placed me accordingly in hopes I would resign, as I was offered four settlements if I resign. There was no care nor interest to have me under empathetic or skilled leadership, or indeed away from the stressful shop atmosphere.

When I complaint to the CEO directly after not getting anywhere with managers and HR for almost a year, the Head of HR and Recruitment dealt with my situation a few times. He could have easily placed me in a quieter job anywhere in the company or under the Pret Foundation Trust, until I recuperated from my trauma. But he kept me with suppressing “leaders”, and only after much distance can I see how calculated this was.

 

This leadership style is then continued, trickling down through the ranks. So, TMs try to rise up the ladder to escape the horrendous pressure and stress, because they see how managers and even Team Leaders sit in the office. And the incentive of managers getting huge bonuses paid while stressing their staff.

I have seen countless times how good TMs who were very passionate, kind and hard working changed and got corrupted once they started growing into management levels, and attached themselves to this crowd of “leaders”.

I never wanted to be a manager even though I applied for Assistant Manager roles, but only to escape the bullying culture in shops. I was often asked through the years by many TMs why I wasn’t a manager, as I worked professionally, with skill and knowledge, and many customers often approached me with a query thinking that I was the manager until I pointed them to the plain clothes GM or AM. But I answered the question of why I was not a manager, very simple because I could not do what managers are pressured to do, cut hours and squeeze everything out of teams to maximize profit. And my TMs agreed and understood, as I was always helping my teams, encouraging them, supporting them, even when I was hectic myself at times.

 

So, this is the hierarchic order to rise up:

  • Starting as TM
  • then HFC, Barista or TMT (or any other new job role Pret comes up with)
  • then as FL or KL
  • then as AMF or AMK
  • and finally on shop level as the GM.
  • Beyond this and outside of the shop it goes into area management levels / Operations Manager (OPs).

But I am not concerned with those whose job it is to pressure the shop GMs to pressure the FLs/KLs to pressure the Teams, trickling down this hierarchy of fear management to reach higher “productivity” and profit which many of the below reviews mention as “modern day slavery”. OPs like to sit in the pub during lunch time, visit some shops here and there to intimidate the hard working teams. They fly out to Dubai or if in the USA to Las Vegas, and throw their parties and receive their immense bonuses. So, I am not concerned with OPs managers who most of them don’t give a toss.

Even though I want to start from the bottom up with TM reviews, I want to kick off with one former GMs review that makes it very clear how the “happy factory” really works. I really respect this person, as this is extremely rare that a GM leaves for the sake of the teams and their own integrity:

 

2012-07-23 Ex GM

Scrolling to the 23 July 2012 at 12:53 comment, 4 years after Bridgepoint purchased Pret and set the high target of 15% p/a to open all over the place in London specifically.

 

 


 

The Reviews / Complaints

Leaving all mistakes in the reviews to keep it in their own words
and starting with the most recent reviews.

In each job role I highlight a few reviews that really hit the nail on the head.

 


 

 

TM/TM* or unspecified and mixed job roles

 

30. Oct. 2018 NYCGo back to the UK, PretI have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience, HR was mostly a joke, ‘leaders’ displayed zero initiative in mentorship of their teams…

 

 

July 2018 Review on YouTube towards the bottom from Branzinotito: 

Horrible Company Pret

 

08. Feb. 2019 Facebook comment on Pret’s House for the Homeless and PR. Need to be logged in to read, but here’s a screenshot:

2019-02-08 Facebook good post

 

 

January 2019 From YouTube: “Horrible place to be , pret a manger looks brilliant to the outsider but poor workers are inslaved … they work hard and they always on edge and being told to be fake and be extra nice and sweet

23. Jan. 2019 Office: “Poor management resulting in poor decisions. Office culture is working really really long hours. No work life balance whatsoever and constant office politics.”

27. June 2018 LondonI have worked there just 2 weeks and left. Horrible place they shout at you all the time for any little mistake.

25. June 2018 LondonBad management and not taking care about peopledo not give power to irresponsible people

13. June 2018Hellhole – … you treat people like they’re useless and worthless … get down from that high horse you’re on.”

21. May 2018 LondonPeople will dominate you until you feel like resigning the job.
Supervisors/Team Leaders treat you like a slave.”

15. May 2018you are not seen as human – even when you are having a bad day you must smile – fake atmosphere They treat you like a smiling robot slave that has no life outside of pret. People have come in for a coffee and a sandwich, not a 5 star Michelin restaurant experience, if thats what your going for pay your staff better.”

18. Apr. 2018 “lack of good organisation – management is a joke – numbers are more important than people”

13. Mar. 2018The management is terrible. Thassit.”

21. Jan. 2018 LondonWe have to be smiling a being polite to a bunch of unpolite people. At least give us the London Minimum Wage”

19. Jan, 2018 “too much work, poor leadership

12. Jan. 2018 LondonNever ever! I like Pret just because of people – colleges and because of free food, on the other hand most of the customers was rude and absolutely not thankful for service. I hate all managers,what work for Pret

03. Jan. 2018 Cheltenham, England “Management should do their job and not less”

23. Dec. 2017high rated company – low salary, too much pressure”

10. Dec. 2017super biased managers most of the girls in my store are from the same place even the assistant manager and FOH so they tend to group together against people they don’t like… horrible training and won’t listen to employees – Advise to Management: make sure the store isn’t just a bunch of biased friends that if you aren’t part of their group they’ll make your life hell

25. Oct. 2017 London “Will be leaving soon – Always messing up pay
– If you’re even 2mins late, ITS A BIG ISSUE! (& you will miss out on weekly bonus)
Expect too much from you (work you like a slave)
– Everyone speaks their own languages
Be more understand to staff needs
– Train managers regularly (especially with confidentiality)
– Employ more staff”

 


Highlighted Review:

18. Oct. 2017 London “Overworked environment – Cons: Many of them. People are treated inhuman way in terms of sickness and work load. Employees are being treated more like robots than human beings so all the company values presented in academy are just crap. Whats more they promote you for more advanced roles without paying you for that. So you become a barista or a hot chef and they delay sending you for a training to save money.
tart treating people like people.”


 

10. Oct. 2017 London “rude behaviour at the workplace (kitchen manager shouting at everybody) … The training should be more about encouraging people than about shouting and shaming them.”

06. Oct. 2017 NYC “Lack of communication b/t managers and staff.
– Immature workers
Slave-like environment
– Biased behavior
– Too strict on simple task
Work on communication and stop treating co-workers like robots.”

 


Highlighted Review:

03. Oct. 2017 NYC “my location had a rude manager who cleaned up her act after I tried relocating. There is no HR, just a recruitment team who will give you phone numbers to where you wanna go. Overworked for sure; management expects perfection for their weekly (Mystery) shopper.
Welcome your employees, request a bigger staff
Also, managers shouldn’t be rude. If someone knocks on your door, answer politely and return the courtesy. Don’t leave your new team member working extra hours since the schedule wasn’t fully explained to them.”

 


Highlighted Review:

11. Sep. 2017 “Not kitchen, food factory – Sometimes the leaders forget that the team members are persons, not machines. Some leaders are lacking politeness, consistency and character. Not everybody has to be a leader who works long enough for Pret and shouts loud enough. Management should assess the personality, the leadership skills and the interpersonal skills before making someone a leader.”


 

11. Sep. 2017 NYC “Squandered opportunities – Poor management, broken promises, stressful work environment.”

 


Highlighted Review:

06. Sep. 2017 Birmingham, England “Not sticking to contracted hours- giving you more when it suits them and giving u less when it suits them
Not sticking to actual job roles
You are a full time cleaner part time what you actually applied for
putting rotas up literally days before
changing rotas without informing you
had me working as a barista for two years would not give me training so they do not have to pay me correctly
Advise to Management: quit


 

28. Aug. 2017 “extremely rude co workers, unprofessional management, not properly trained however expected to know what you’re doing and smile while doing it.”

14. Aug. 2017 Edinburghmanagement have no clue how to manage people. train management team to reduce turnover.”

02. Aug. 2017 LondonSlavery for non British people. Good luck with Brexit!”

 


Highlighted Review:

23. July 2017 “The environment was very stressful as you’d imagine, however it always felt like you’re doing something wrong, even when you are trying your hardest. I didn’t feel I received enough training and when I asked for some more training I was told there’s no time at the moment for that, which made it even more difficult for me to be a better employee.
Working in a high demand environment like Pret can be difficult, this on it’s own will motivate the workers, there’s no need for added stress and pressure from the management.”


 

22. July 2017 LondonStrong favouritism – Only comfortable place to work if you belong to certain races – Should practice fair treatment to all staff… team leaders who all happened to be from the same country they came from… Team leaders act like they owe the shop and do and eat whatever they like and telling team member a list of food that not included in staff free food – Management should swap team leaders and managers to other branches

22. July 2017 London “Boring, lots of micromanaging, fairly low pay

15. Juni 2017 NYCVery bad management. They treat you like a slave. You have zero value for them. They don’t recognize your effort. They thread us and show the door if we don’t work very fast. I wonder what kind of manager training they give that manager treats people like crap.” (Little side note from me: There is no to little training, even an OPs who was one of the rare nice OPs, confirmed this once to me when I asked the OPs, as I tried desperately to understand why management in Pret is so appalling throughout the board!)

29. May 2017 “Bad experience – Manager was rude, short tempered and enjoyed shouting at employees. Treat your employees with respect. Be polite .”

28. May 2017 “Cliquey environment… Horrible staff, didn’t care about anyone who wasn’t from the same cultural background and extremely dismissive management who were rude and unhelpful. ”

27. May 2017 “Bad managers… Learning to communicate politely is important.”

 


Highlighted Review:

23. May 2016 NYC

Pros: Hmmmm hard one. I would say free food. If it wasn’t for the 20 word min I wouldn’t have said anything else
Cons: Multiple Supervisor – Confusing Leadership
Lack of leadership

Add some structure & look for ways to encourage workers to work hard and have fun without risking their jobs


 

07. May 2017 London “Management doesn’t listen or care. High staff turnover. You get paid very little for what you are expected to do. Invest more in team building and ensure proper training. Have proper career advancevent opportunities.”

 


Highlighted Review:

25. Apr. 2017Not for British people or young people. Very strict at some stores. Big divide between team leaders/managers and team members. Managers just want their massive bonus will work too like a slave. Relax it’s coffee and sandwichs”

(No it’s not coffee and sandwiches, it’s massive bonuses and huge profits)


 

17. Apr. 2017unskilled managers, racism, bad pay, they take advantage of staff

21. Mar. 2017 Londonlazy managers high demanding ops – Advise to management: take good care of the team”

10. Mar. 2017 LondonDon’t be so brainwashed and scared

10. Mar 2017 “Stress at work … poor management … Stress people less”

04. Feb. 2017Highly defensive personalities amongst management and very difficult to collaborate in order to improve and develop. I would advise more training for people in positions of responsibility.”

12. Jan. 2017strict hierarchy, …team leaders are bossing and frustrated – take it easy”

10. Oct. 2016 LondonIt’s a Trap – Huge stress. Never stops. Brute customers… Shouting all around. listen to your employees. Say something nice from time to time. Don’t insult them!

10. Oct. 2016Stressful. It’s like a china factory. They ring a bell to tell you when they want you to clean or to go to the till, leader use to shout people.”

29. Sep. 2016Poorly trained management. Too much dependency on skillful employees.”

 


Highlighted Review:

26. Sep. 2016 LondonWorst first day experience – Pros: Nothing at all….. Not even a 0.0005 star – Cons: Management don’t speak one bit of English – Staff in the kitchen don’t speak English – It’s really hard to communicate – Lies about family team vibes – They don’t recruit you for your work ethic – Ethnic and racial issues (if you don’t believe me go to few stores ask who’s a white or black British in the team)
Hire British people
Practice English at work rather than using your language
And stop listening to your fella country boys or girls of their stupid feed back…


 

09. Sep. 2016 “Our manager sets up the rota. The only full-time person that is allowed to have a day off on weekends is her, that’s it. Very, very unfair. Weekend is the worst period of the week when we have loads of customers and complaints that we have to deal with.

01. Sep. 2016 “If youre young and look young (im 17) they will be difficult with youre last payment
They always make mistakes like ‘adjust the rota’ resulting in me not being able to work
They dont tell you what you’re entitled to food wise
Some of the management are rude or never show up
The team leaders make younger employees do the worst jobs

09. Aug. 2016 “There are no appointed qualified trainers there like you promise beforehand, why say it then? You just have to learn as you go from your colleagues”

23. Mar. 2016Years – Takes advantage of your kindness

07. Mar. 2016 UKI just feel very strongly that the general public view of this company is very far off from the truthI want to be as loud as possible here – PRET DOESN’T CARE.

03. Jan. 2016 USASlave work, they ask for a lot of work for a little bit of pay… food isn’t actually natural Be kinder to your employees they are not slaves

22. Dec. 2015 LondonThe other team members are really nice and welcomingManagers are a pain

11. Nov. 2015 Londonthey need slaves for work and they are very bad – manager was very bad he was all day on face book in his office

16. Oct. 2015 “Bad management who talk to staff rudely, and yet don’t do their jobs properly”

 


Highlighted Review:

04. Dec. 2015 LondonBrainwash, Control, Never stop, Last time shift – Aggressive and mortify management, brainwashing, mobbing, after working hours NON PAID, if you don’t finish YOUR DUTIES you stay after the working hours non paid… Respect people that work hard! Don’t exploit them!


 

15. Oct. 2015 NYC “Great Things Preached, Not Always Practiced – Relies too heavily on UK influence, and has difficulty adjusting to American tastes and culture. If you are a Pret Person, quirky, and in with the right crowd, you’re golden. If not….good luck. Pompous and thinks too highly of itself.”

11. Oct. 2015 NYC “Sandwich artist – Terrible hours and poor management and training some people are complete jerks to the new people the expect you to know how everything is made in less than a week of starting the job” (Sandwich “artist”? Pret’s American slogans… LOL)

01. Sep. 2015 London “the good payment is not enough for getting worse my health (my back and my heart). l am with anxiety all the time, working in a tiny kitchen in a HORRIBLE atmosphere!!”

26. July 2015 London “Nothing you do there is appreciated… Horrible atmosphere and you feel too much pressure all the time. Please treat employees as humans not as robots! It seems like you enjoy making people unhappy.”

23. June 2015 Part-timer: “management talks to you with little respect.”

 


Highlighted Review:

20. June 2015 NYC “Pressure is crazy especially if you work in the kitchen. Sometimes they want you to do more then your job description. Paperwork is excessive at times. Reward those who work hard for you and give them a raise. Catch them doing the right thing and praise, and dont just discipline the bad”


 

28. May 2015 “stressful environment, too many people trying to overpower others – think like a team member and your key roles to understand success of the team and the shop to be successful, or fail in profits and likeability

24. Mar. 2015 LondonIf you want to work in a happy enviroment without being bullied then whatever you do DON’T work for Pret Early hours – Being bullied – Total disregard for health and safety – Being made to feel incompetentWorked into the ground without empathy

18. Mar. 2015 “Lack of accountability … Poor management

04. Mar. 2015Hell job for minimum salary.”

26. Dec. 2014Terrible experience one of the worst jobs I’ve ever had – Pretty much everything is a con -lots of stress -under payed -long hours/ short brakes –terrible management -really unflexible schedule

25. Dec. 2015 “Long hours, unrealistic expectations, high pay – Unrealistic targets, little support, long hours – Stop changing everything all the time with poor execution

 


Highlighted Review:

07. Jan. 2015 NYCSpoiled, selfish upper management has ruined it for the rest. They spend (waste) lots of money on dinners for themselves and “leadership conferences” that are really just excuses to party in Orlando or Vegas. “Business” trips to Boston and Chicago are really expensed vacations for their families. The Brits have taken over NYC. Pret has brought over many managers and leaders form the UK and ‘beheaded’ many of the US employees who built the brand to make room for them.
get over yourselves.”


 

26. Dec. 2014Terrible experience one of the worst jobs I’ve ever had –Cons: Pretty much everything is a con -lots of stress -under payed -long hours/ short brakes -terrible management -really unflexible schedule”

 

15. Dec. 2014 London “Team Leader who was working with me during the weekends was very rude to me, calling me stupid … There is a a HUGE pressure on having a BUZZ in the shop, which made me feel like a clown and also in my opinion made very fake atmosphere in the shop.

03. Dec. 2014Manager at my shop treated everyone really poorly. Expect you to stay longer to complete your job for free when not enough time is given. Constantly missing hours from extra shifts taken. Have to ask every week to see if they have repaid those hours and in some cases takes months to chase back.”

11. Nov. 2014 NYCHorrible,OverWorked For The Pay,Bad Management And Bad Treatment Felt Like A Slave

31. Oct. 2014 London “not a good culture. every manager dictates his values to the team.”

13. Oct. 2014 LondonAbuse of power most part of the timesIncorrect wadges, my management doesn’t know what is a calculator or how to read a rota correctly – Pret does rules for itself but it doesn’t mean that you have the right to don’t follow the ones made from doctors or the state, management in my shop has a lack of professionalism.

 


Highlighted Review:

11. Oct. 2014 “There’s too much pressure.They overwork their staff with little compensation.Any bad move and you lose the bonus, and the work in the kitchen is incredibly difficult and they stay past their schedule but they don’t get anything for it.Pret used to be about having a happy staff and happy costumers, now it’s just about the money. They keep feeding people this image of “happiness, good times, best place in the world!!” that when you really start working there you become very surprised and disappointed.I quit my job just after 3 weeks because I was feeling physically sick and they gave me insane shifts to do without my permission.
If you see that people are overworked and they can’t keep up with the standards, hire more staff!And there are too many irrational rules to follow.When the staff says that something is “unfair” or “impossible to do” don’t just say “that’s how things work at Pret”.”


 

31. Aug. 2014 NYCthe management dont really care about employees and all the things they have to do to make them happy
they are always on your back about things that is usually their fault
benefits suck..take about half your paycheck
follow way too many standards
get retrained

01. Aug. 2014 London “Too much pressure… Often happen to work “unpaid” overtime to finish daily duties… In many cases I’ve weighed up a big incompetence and lack of skills between Team Leader and Assistant Manager’s position

 


Highlighted Review:

30. July 2013Brainwashed sandwich makingThe company is trying to brainwash you, they expect you to give up your life and be ready for Pret 24/7; they want to use you.
There are a lot of favouritism, which leads to promoting incompetent people to more senior roles.
The salary system is completely unfair; people who work for the company for 5,6,7,etc. years get the same salary as a someone who just started a few months ago.
The management expects you to do the workload of 2 or 3 people, including doing their job sometimes.
It’s not the NASA, just a sandwich shop, where human beings work, not robots.”


 

07. July 2014 NYC “long shifts, a lots of heavy lifting and horrible managment

24. Apr. 2014Great perks that come with a price – They expect perfection
– High stress levels when understaffed … – Very little to no leniency on rules”

 


Highlighted Review:

18. Dec. 2013They will hire you even if you do not know the language Your thoughts are worthless, you are there to keep up with the work. If you want to promote you better be ready to not have a personal life years…..55hours a week to show you are worthy.”
(NOTE: Hiring people who don’t know English is so they won’t know their rights nor where to complain to)


 

08. Oct. 2013 NYCPret was a stressful and busy job that seeks perfection and expects you to actually be perfect

 

22. Sep. 2013

“Good place to work…at first

 

29. March 2013 NYC “Heavy workload, borderline demeaning, discrimination. Maybe a bit more respect towards your employees?”

02. Oct. 2012 “hard hard working culture, to much pressure to be working 100% every sec. make it easy”

20. Apr. 2012 LondonThe moral is terrible and … being overworked. The idea of proper training is also rediculousMost people are taken in under promises (including being a front of house or kitchen person but then dumped where they are needed and not where they were promised) but find that often by day 2 or 3 are thrown on a bench on their own in the kitchen and nagged at due to not being fast enough

16. Aug. 2011Carelessunderstaffed. and unfair decisions made by management. most of your employees don’t look forward to working there because you are staring them down every second. they make one little mistake that doesn’t affect the restaurant what so ever and act like it’s the biggest deal ever. happy employees make happy customers.”

21. July 2011Pret doesn’t care about workers. The most important is business, profits. That’s why they cut working hours and made you work harder.”

19. July 2011 NYCManagement is very incompetent. It is clear they have little to know training and have absolutely no training or experience in employee relations or even customer relations for that matter. Every manager I have worked with – I have worked with 6 – will immediately try to belittle you.” (The full review says everything!)

 


Highlighted Review:

04. July 2011Poor senior leadership due to lack of experience … Promotion and staff recognition based on personal favourites rather than competence and experience. Quite clicky. Favouritism at the top has to stop and start to recognise talent at middle management. Like the social hierarchy, this sphere of the staff population seems to be the ones who get screwed over the most, often talented individuals are overlooked for promotion.”


 

~~~~~~~~~~

20. Apr. 2011 A woman’s review on her husband who worked in Pret:

“Interesting comments. My husband now works for pret and is being treated so badly by his area manager. I am astounded that they can get away with it. It seemed like such a nice place to work but it’s like some kind of sect… ”

My response: they get away with it because it is systemic and they are trained to treat staff like this, for more and more profit.

— 4 months later: —

“Further to my previous comment  about my husband having problems with his area manager. They stitched him up good and proper and fired him…this was done in such a way that they found a couple of things to hang him on which wouldn’t normally result in him being sacked. They clearly did all of this because he was going to put in a grievance against his area manager for bullying (he was talked out of this and thought it had all smoothed over) and then wham! The company disgusts me – how they could treat an employee with a wife and 2 small children like that I don’t know. The management of this company are pure evil.”

Response to above review:

“Regarding the area manager, yeah they just sit on their fat bums all day, and email on their phones or look at stupid graphs. End of the day its about increasing sales, meeting targets and reducing labour. They will always cover there own backs first, to watch there bonuses, and not care about the workers.

A lot of managers i have met, are complete arrogant snobs, that know nothing about even running a store, yet alone trying to explain things to you, they sit on there high throne, and blah blah blah things.”

~~~~~~~~~~

 

08. Jan 2011 “DISCRIMINATION in PRET A MANGER!!!!!!!!!!?”

 


2008 Review that shows it has always been like this in Pret!

 

Highlighted Review:

05. Sep. 2008 “I’m an ex-Pret employee so have direct experience of this engagement. I can vouch for the truth in Sam’s comments. The happy people philosophy was one I always adopted when recruiting new people and it made a difference to the way that we worked.
The one thing that did frustrate me and ultimately caused me to leave was the way it dealt with the enthusiasm troughs. the company was not good at dealing with people’s frustrations. There was a strong message for people who were frustrated with something and couldn’t get it resolved – leave! I saw a number of people become shunned and passed over if they had feedback which wasn’t entirely positive. Often people left disgruntled having started out as the desirable happy employees. I suppose in someways it was a useful self selection process – when I became frustrated with a few things and felt threatened that my feedback would fall on highly judgemental ears I knew it was time to leave – leaving the happy people behind me. ”

NOTE: My response to this review, the person left in 2008 out of frustration, I started in Pret in May 2008 and can only say in all fairness to Pret, that it’s gotten worse.


 

2017 A customer comment in Chicago on a deceased Pret Staff, Dante and Pret in general:

“I knew Dante. He was an extremely nice person. That being said, Pret is a horrible company to work for.”

Chicago Pret horrible company to work for2

 

 




 

HFC

 

11. Mar. 2018 London “Hot Chef – setting up the hot food production, dealing with sales and wastage as well as taking many responsabilities. Pressure and plenty of targets.”

 


Highlighted Review:

21. Jan. 2018 London “Really hard work with Really bad management, it’s same in all shops, people think that a job there is a challenge making bad to the other colegue. Hot chef position has lots of stress, pressure – Be human. It’s not your own business.” (Bingo!)


 

31. Oct. 2016 LondonWorst place – The team is nice, some team leaders are stupid and rude…! Management lives in another world. Absolutely less stress and please cut the roles because looks to work like slaves. Terrible experience.”

22. Feb. 2016 NYCSome managers are very anal! Listen to your employers suggestions!!”

 




 

Barista / Coffee Maker

30. Jan. 2019 “Busy and stressful environment whit no support from management. Forget about contracted hours! You will be doing overtime most of the time, as there is a lack of staff nearly in every Pret

01. Nov. 2018 NYC “horrible management – management is disrespectful, they fire people when they are having rough times in life even if they talk to a manager about it , i was penalized for calling out for a funeral.

12. June 2018 NYCNothing but aggravation and a discriminating HRfire the HR staff you have now and replace them with more educating indiviuals and ones that dont discriminate”

22. May 2018 Royal Tunbridge Wells, EnglandPoor – Lack of defined management, finger-pointing, politics and poor organisation. ”

 

Feb. 2018 London (scrolling down)

James Ashword video comment by Hailey Hyein Lee

 

Same Video:
Perat A Manger London video comment by Budai Andrea

 

Same Video:
Perat A Manger London video comment by Logic 2000

 

05. Dec. 2017 LondonDear Lord, protect me from ever need to work for Pret a Manger ever again. Amen. For this company you are numbers, robots, machines, you are no humans.

 

12. July 2017 “Over worked and Aweful Mangers – *everyone complains how much they hate this job *managers dont care about standards (manager was too lazy … (he’s mostly in his office so he gets paid to sit and do nothing because he has his leaders do majority of his work)

12. July 2017 “If you want to follow the company standards, you need to have enough labor. Do not kill your employees.”

24. June 2017 LondonPoor management, really short breaks, work longer hours, not equal distribution of tasks for cleaning/closing shop.”

19. Dec. 2016 Edinburgh “Would not recommend … Managers do not care about they team. Never get 2 days off in a row. Practice favoritism”

13. Mar. 2016 “Hard work all the time and high pressure – More people-orientated management needed in the shop”

16. Nov. 2015 NYC “Act a little more like management and a little less like the employees. I worked in 4 different shops and the song and dance was the same in each one.”

 


Highlighted Review:

16. Nov. 2015 NYCThe management plays favorites more often than not. Also, if you are overweight, older, or unattractive you can forget about even getting past the interview stage (exception often made for relatives of said favorites or management). Key roles and shift leaders must have open availability, which makes it impossible to have other employment. Overtime isn’t allowed often, and managers often send employees home early if it looks like that 40 hour mark will be passed.
Act a little more like management and a little less like the employees. I worked in 4 different shops and the song and dance was the same in each one.”


 

 


Highlighted Review

29. Sep. 2015 LondonThe Brainwash is real. Better salary than McDonalds or Costa as long as you keep your fake smile up. – Staff with more experience cuts corners on Sanitary rules because otherwise it is impossible to finish your batch on time.
– The coffee calling system is broken. During busy times it is nearly impossible to keep up with the orders without hating everyone around you. managers/team leaders are not properly trained when it comes to simple communication. … (A lot of people cry in the staff room especially in their entry period). Get some proper training regarding real people skills.


 

12. May 2015 Chicago, ILjust terribleDiscriminatory management
Unprofessional atmosphere
Osha standards not met
Very Low pay
Abusive staff
Don’t just promote the people that you like, promote the people that are the most qualified.”

 

 




 

TMT

 

20. June 2018 LondonNot for sensitive peopleVery stressfull environment (especially at back of house) Come to your shop at weekends from time to time to see how it’s look like when it’s understaffed

 


Highlighted Review:

13. Apr. 2018 London “Fun, but stressful and not worth itUnattainable goals
Very short breaks / irregular – Poor management and under-trained
Pret A Manger has cut down on staff so theres more a lot more of things to do and not enough staff to do everything, so employees are being worked harder.
Management do not have sympathy or care for employees. Managers only focus on their goals and tasks.


 

27. Apr. 2017Work like robot, disorganisation… Listen more to your employees’ needs”

08. Sep. 2016 “Lots of pressure, and work colleagues shouting at you. Starting the shift at 5am. I haven’t got paid. There’re too many opportunities in London so don’t end up working here. They should take care a bit more of their employers.”

 


Highlighted Review:

20. May 2016 LondonClear talking is just marketing: if they have a bad opinion about you, forget any clear feedback.
A lot of pressure. The workload can be very challenging especially compared with the wage.
With a bossy manager your life might become really hard and sickening.
The coffee calling system is messy during busy hours, I stopped thinking to step up as a barista because of that.
I do not give any advice to management, they are always right of course.”


 

20. Jan. 2016 London “Put same manager know how to organize the team and what you have to do”

01. Feb. 2015 London “This company pays better than most other coffee and sandwich chains, but it expects you to do a lot in return. You are supposed to be happy and smile at all times.”

12. June 2013 Washington, DC “Listen to your employees, some have great potential that needs to be channeled not blocked

07. Dec. 2010 “Very hard work – No support and respect from Manager

 




 

FL / KL

 


Highlighted Review:

06. Feb. 2018 London “- huge pressure especially on the higher positions
working overhours without being paid, no breaks (happened to me only while working on the Team Leader position)
lack of recognition from your own manager elimitates the opportunity of growth (basically only your own manager can push you up on the career ladder and the reasons for promotions really often seems to be based on personal preferences)”
Definetely have a deeper insght into the progression situation within the shops. You lose lts of amazing people just because they stay unrecognized due to personal preferences of manager.


 

29. Nov. 2017 LondonLook after your people and figures will look after themselves.

17. Oct. 2017 London “Every shop has less people than required as this affects shops profitability. …managers that come externally, as most of the time, their personality only is good for business, but not for the people that work under.”

14. Oct. 2017Slavery hasn’t been abolished. Early starts, rude staff. kitchen leaders are disrespectful. Improve how staff are treated.”

31. Jan. 2017Cut back on all the chiefs we need more indians

13. Nov. 2016 LondonManagement bonuses are profit driven so hours are cut often The £1 bonus is often used as a threat to keep people in line
I would recommend joining a union
Team Members deserve london living wage from a company that has the means to supply it.”

02. Nov. 2016Promotion can be down to who you know not what you know.”

06. Aug. 2016 LondonMost of the managers are really difficult, they forgot where they come from, please treat the people as human beings, We know the profit and your career are important but you don’t have to be rude.”

19. Mar. 2016 “Bad management – Rotas never placed in advance – Treat people like human beings”

 


Highlighted Review:

08. Sep 2015 NYC Shift Leader: “hours are constantly changing
pay doesn’t match time sheet
a lot of call outs
team members are constantly training themselfs
train team members longer make sure they are avail to handle the rush”


 

15. Nov. 2014 NYC Shift Runner: “Your subjected to emotional blackmail and serious labor issues with Most shops being run by Unprofessional and Bias Managerial staff backed by a corrupted HR Dept. I strongly suggest a Labor Union!, so employees that are treated unfair have a platform for their voice to be heard without resentment or the sinuous backlash from your Inadequate Managerial staff & Flout HR Dept.!!!! who support them.”

27. June 2013 Kingston upon Thames, England “Tends to get very stressfull during busy periods with lots of pressure from the management … sometimes late payment of the over time, working 8days in a row according the rota, calls to come to work on your day off … it would be great if employees wont be treated only as a work force that helps make money” (Side-note, this Team Leader sounds like one of the hard working ones who cares a lot and is always called and overworked.)

 




 

AMF / AMK

 

20. Dec. 2017 LondonAvoid working thereToo much pressure working there , company expects you to do all your job within the time you are schedule but it is impossible , you will end up working hours for free, no work life balance at all , they have he mistery shipper but it is all a fake thing you can not control , the standards are so high the only thing it will drive is you stress everyday . Don’t work there . Cons: Extra hours not paid”

02. Aug. 2017 Manchester, EnglandRespect yourself don’t let managers to overload you.”

26. May 2017 NYCPure Misery – The kitchen staff is treated like slaves. They are expected to do the impossible. The upper management is a bunch of heartless, evil British monsters that take credit for all the positives and assign blame for all the negatives. Quit your jobs and go back to England and stay there.”

11. Dec. 2013 NYC “Promotions bases on politics, inconsistency In polices , long hours”

09. Oct 2012 London “Too much pressure and managers with poor interpersonal skills. Respect your team, be patient and keep cool under pressure. Be fair to your team members.”

 


Highlighted Review:

19. Nov. 2014 LondonWorst company to work forPret was the best company 10 years ago, they were more about the people and it was beat place to work. now the company is just about the profit also it is run like mafia organisation where it is about who you know, the team member are over worked and managers are always working with fear, the way the company is going it will not last long.
Get back to basic, care about the team and always listen to the little people, also be open and get rid of some top management who are so corrupt.”


 

 




 

GM

 

07. Juny 2018 A former Senior Manager’s response to my review:

 

GM response to LNG

 

 

03. Feb. 2018High demands not in line with pay, lack of support, inconsistent training, stressful/poor work life balance

 


Highlighted Review:

11. Mar. 2017Pret A Manger Reality – Long hours, inexperience Operation Managers.
Companhy values have been lost along do way, bonus scheme not very fair.
Pay raises no fair either,
You don’t get reward for results and work ethic, just if you have a close relationship with your Operation Manager, you are the new hot of the month.
Listen to your people more closely, massive turnover on Pret Managers at the moment and everyone just ignoring the reality, huge unhappiness amoung the managers.

Create and fair and competive process for development.

Opportunity Network for Pret employees, just another flawless (meant flawed) tool at pret, most of the vacancies have people already for them, they want to create an illusion you can develop yourself.

Focus on team members it’s essential, but managers dictated the success on your shops, and drive passion to the team.

HR doesn’t protect the managers.

PIP, pret Partners only people, whom have friends already in, not related if you can contribute to the company, just based on relationships.”

(NOTE: HR doesn’t protect anyone unless it suits Pret’s business.)


 

15. Nov. 2016 NYCToxic, low class, unprofessional culture – Racist, non-inclusive environment that upper management and hr are fully aware of but ignore.” (NOTE: worth reading this review in full!)

 


Highlighted Review:

25. May 2016 USA  “Very racist upper management. They make you work 60 hours per week and they don’t pay you for it (just basic salary). They don’t appreciate your work no matter how good you are. Tendency to promote british managers than american ones.
Advise to Management: Open your mind towards american managers. stop racism that is happening to workers. Get involved with the employees and don’t let the operational managers act as they own the people.”


Highlighted Review:

31. Oct. 2015 NYCHorrible training, too many lies. Training sucks, people are treated like crap. Upper management do not care about you, will never recommend this company. Bottom line as a British company they treat employees as machines, they don’t care about how they feel, expect too much for too little. Horrible environment. Treat people with respect and appreciate their hard work. Stop using your British mentality when it comes to deal with people. You’re people are horrible at this.”


 

20. Apr. 2015 Chicago, IL “Manager- horrible upper management, unrealistic goals, promotions based on politics. Favoritism with managementHiring is based on looks – All push with no supportNo integrity  – A lot of show and dance for support center and president/ceo Your employees will respect you if you offer genuine support. It is all about what your shop looks like when the CEO is in town. Stop favoriting managers, no one respects you for it.”

 

01. Feb. 2014 “Great company in risk of ruin! Please get the bullies out and revive Pret to its former glory. Used to be the most amazing company to work for, a job to be proud of. Now your people work in fear…..its time to listen!

 

23. July 2012 “I am an ex GM (10 years service) I walked out last year as I couldn’t take the way we had to treat TMs to achieve ever increasing demands for profit and efficiencies.”

 




 

HQ London or Offices in other countries

 

19. Dec. 2017 London Former IT Analyst: “Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.”

28. Feb. 2017 NYC Former Purchasing Director: “One of the oddest work experiences. Worked their during a transition period – so company going in one direction and then the opposite.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

1. Quote of the Day #62 – Pret A Noxious

 

I decided to do two “quotes of the day” today as they are both from New York within days of each other.

 

 

dirty-water5

 

Full review as Quote of the Day:

 

Go back to the UK, Pret
I have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience, HR was mostly a joke, ‘leaders’ displayed zero initiative in mentorship of their teams, roles were unclear and the company had tunnel vision on decision making based on the opinion of one or two people who paid little attention to local market data.

 

 

2018-11-01 Go back to UK

30. Oct. 2018 NY

 

 

 

©2018 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

 

 

A Chink in the Armour of a Firm

 

or as I call it a crack in the PR(et) facade!

 

With plenty of press on Pret now this one I’d like to put my salt on in-between some sentences of this article:

“It’s difficult to say when, but at some point over the last ten years Pret A Manger became ubiquitous.”

It’s very easy to say when, it was indeed 10 years ago when Bridgepoint bought Pret and set the target of opening shops at 15% per year. I can still feel it in my bones and mental health how we were driven while staff were cut to increase profit and a 7 times return for Bridgepoint’s investment and £30 million for CEO Clive Schlee.

 

“Pret’s coffee is organic, its sandwiches are handmade, its marketing is self-aware and it wants you to know that doing the right thing is “what makes Pret, Pret”.”

Handmade by human machines while “doing the right thing” ignoring numerous warnings from customers regarding allergen and labelling, bullying staff to the point of suicide including bereaved staff. It what makes Pret, Pret.

 

“There’s never a shortage of “avo” at Pret.”

And never a shortage of complaints how hard the avos are. I only copied this complaint as an example how Pret is kissing butt while a customer offends shop staff with the C-word. But there were many complaints on hard avo. Amazing also how some people’s days are “ruined” while others lose a child and a mother to Pret products. Poor pepo!

 

PretBehaviour01a

 

 

“The people at Pret are always happy, so happy that they might give you a free sandwich if they like you”

So happy. 🙂

 

“In fact, the staff at Pret are so happy that in 2013, the chain was accused of using “emotional labour” tactics – monitoring staff to ensure they retain a cheerful demeanour – on its own workforce.”

Correct. Staff are being bullied, ordered into the office when the Mystery Shopper, or as I call them the Misery Shopper, commented that the server didn’t smile. A good telling off in the office with plenty of fear management and fear for job security. Then the staff is send out and ordered to smile! Even during illness having a cold and during bereavement!

 

2014-12-01 MS cough

Mystery Shopper comment: “Team members should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful to smile that day.”

 

The worst telling off I experienced was when a line manager, who himself never smiled, held a sermon in the kitchen with us team and said that smiling is part of the uniform! He then finished his speech and said that if anyone wants to say anything to say it ‘now’, then and there, or otherwise we shouldn’t come to him later. I lifted my hand and mentioned that I rather want to tell him something in private as I didn’t want to confront him in front of my team as I was their team leader wanting to lead by example not embarrassing the boss in front of them. But he maintained to speak up now and that later would be no opportunity.

So, I did. I said, “So-and-so, you never smile! (when serving customers)” … At least he changed a bit, but I certainly did not make friends saying this. Neither did I care.

 

“…the list of “behaviours” staff must exhibit reportedly contains over 50 items.”

Correct. A list of brainwashing that some staff threw into the bin.

 

“Pret ran into trouble earlier this year, when the Advertising Standards Authority took issue with two ads the company had run in 2016. Pret was found to have been “misleading” in its claims that products were “good natural food”. Whilst this didn’t grab headlines, it was a chink in the armour of a firm that’s clean and ethical image has been a source of its success.”

I appreciate the writer pointing out this being the “image”. It used to be quite dirty in Pret with pest problems that turned Pret into Pret A Mice until an EHO closed a shop and Pret only RE-acted, whereas before ignored staff’s and internal pest control people’s concerns.

 

“It was an early caution, perhaps, to the crisis that has engulfed the firm in the last two weeks where two of its customers were believed to have died after allergic reactions to is products.”

Plus one assistant manager who died by suicide last year that is known of within Pret and my repeated approach to confront Pret internally on this when I still worked in Pret, and now publicly, as I almost ended my life as well during my ordeal in Pret.

 

“It follows the death of Natasha Ednan-Laperouse, who passed away in 2016 after eating a Pret baguette that did not have any allergen labelling on its packaging.”

Not only on the packaging, but the fatal Sesame Natasha died of was missing on the fridge label of the “lovingly made” PR(et) baguette that Natasha and her dad read …

 

No Sesame on Label

(Sesame info missing)

 

… while each product that is given to charities for the homeless and people in need is being labeled with allergen info since years:

 

2018-10-20 Pret charity labels2

(Products with allergen labels for charity)

 

 

“Her father accused the chain of a “complete dereliction of duty””

… as well as being a “wolf in sheep’s clothing”, and rightly so.

 

All in all you just got another crack in the wall

 

crack-695010_960_720

 

“Pret CEO Schlee said that the chain would “ensure meaningful change”, and will start “trialling full ingredient labelling, including allergens, on product packaging” from November.”

Trialling from November. Starbucks closed 8000 stores in the U.S. After their incidence with racial issues, training their staff. ACTION is the best PR! But Pret is going full steam ahead doing business as usual, trialling…….! A death, let alone TWO the public knows about doesn’t mean anything to this sweet-talking company. If that doesn’t tell people something of the reality behind the “doing the right thing ” with even the arrogant slogan that Pret’s HR has of “doing the right thing naturally”, then I rest my case!

 

Right Thing Naturally

 

“’We cannot begin to comprehend the pain the family have felt, and the grief they will continue to feel,’ said Schlee.”

He certainly took two years to “begin” to realize that he can’t begin to imagine and finally wrote to Natasha’s family!

 

“Was Pret too late to act? It is not legally required for stores to put allergy labels on food made on site, but the warning signs were there. According to the Times, Pret “ignored” nine cases of allergic incidents related to sesame, including six related to its “artisan baguettes”.”

More than nine!

 

“The lawyer for the Ednan-Laperouse family told a West London court that there was a “clear concern being repeatedly raised that artisan baguettes were causing sesame seed allergy problems, which were not properly responded to by Pret”. Pret’s compliance director said the firm responded appropriately to each individual complaint at the time.”

The Director of Risk-taking and Complacency did not respond properly.

 

“Schlee, who is reportedly set to pocket a £30m windfall when the JAB sale goes through, didn’t write to the bereaved relatives personally until this August, the family claims. Not a good look for a brand that trades on an image of wholesomeness and honesty.”

Anyone in business who claims honesty should always get a closer look!

 

“Despite being undoubtedly the biggest crisis in its history, no one expects the burgundy star to vanish from the high streets anytime soon. Its ruthless expansion under private investment is widely expected to continue stateside thanks to JAB’s experience in the American market (JAB also own Douwe Egberts coffee and Krispy Kreme Doughnuts).”

Yes, that’s true, they will not vanish and I appreciate it being coined as “ruthless” expansion. They will just go through a year of a little nose-dive in profits and will re-emerge with more bull-crap PR. But I lived long enough to know that when people are lucky enough to be on their death-bed and able to look back on their lives and “achievements”, I don’t want to be in their skin.

 

“If the chain loses its avocado-driven charm, no number of free coffees will pep it up.”

That’s true, but also the time is coming when even Pret workers will start standing up with Unions and demand respectful treatment, apart from the poor wages and the brainwash they’re subjected under.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #60 – Pret A Modern-day Slavery

 

UPDATE:

I posted this Quote of the Day which I have been doing on and off since around May 2018, but today’s “quote” I posted a few hours before I learned today’s news of a second death from a Pret A Manger product. Even though I am not surprised at Pret’s negligence and slow reaction until this became public, I am utterly shaken at these news. Devastated and shocked!

 


 

 

 

pressure-62283_960_720

 

 

They expect you to follow six key points of production and have passion in making items. When you follow this they then moan that you are to slow and need to hurry up as everyone in a Pret kitchen says choppy choppy which is the worst thing because it only makes you less motivated.

 

My comment: Yes, this is very true, and the reason for this is that leaders in the shop, but especially in the kitchen under harsh management are pushing people to their limits to then be promoted themselves. A typical “kissing upwards, and kicking downwards” bullying behaviour in large companies. In Pret this is rampant as can be seen in the Staff Complaints via the link on the bottom, but Pret is next to nothing when it comes to PR and the public is lulled in to believe Pret is kind to their staff. Well …

 

 

2018-10-02 Modern day slavery depression

Former TM 2nd Oct. 2018

 

I also want to highlight the “Cons” in this review, quote:

“Cons

Depression. Anxiety. Dread to go to work

 

I can absolutely underline this statement of the mentally unhealthy environment in Pret.

 

Featured in the selected “Quotes of the Day“.

Comprehensive, but not exhaustive Pret Staff Complaints.

Why I collected these after having survived Pret.

 

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

A Message To Chains

 

For my people in the shops and on the streets, being loud and clear to say that we care for more than just peanuts and we deserve better than the disrespect we encounter for too long…

I miss my colleagues, working with them shoulder to shoulder, so I march with them shoulder to shoulder…. This is for them… more to come ………

 

 

ball-and-chain-2624325__340

 

A Message to Chains

 

One of those mornings

when I enter the shop

waiting for my colleagues to arrive

I am extremely down that day

but I keep going

 

Setting up the coffee machine

putting the frozen croissants into the oven

answering the phone to a colleague calling sick

putting down the phone

picking up my heart

I keep going

 

My team’s starting to trickle in

one by one, tired but Pret A Faire

I’m glad to see them

we all disperse to our jobs

and later the boss arrives

but I keep going

 

Noon-time

I want to press the snooze button

No! I want to smash it!

So exhausted!

Rude and ungrateful customers

boss having a go at us

colleagues fatigued

but I keep going

 

Hours missing from my pay

getting told off for nothing

rota changed without notice

and I keep going

 

Made a mistake

nothing much

but a catastrophe for my boss

so I keep crawling

 

Feeling low after life’s blow

going to work without pay

without help, with no meaning…

being bullied…

I keep going

and I strike

I strike

I strike

 

I strike back!

 

©2018 LateNightGirl.org

 

Fast-food Workers Strike, Leicester Square, London, nationwide and in other countries 4th October 2018.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Jonathan Perkins – Pret’s Director of Risk-Taking & Complacency

 

UPDATE:

When I wrote the first sentence that Natasha isn’t the only fatality in Pret, I did not know that a second customer, Celia Marsh had died in December 2017. I did ask Pret on 30.09.2018 how many more there are and included it here on the 30th, but with the other fatality I meant a suicide of staff I keep confronting Pret about.

 


 

Blog Entry:

 

Natasha’s death is not the only fatality in Pret.

Pret’s Director of Risk & Compliance, or more appropriately, Risk-Taking & Complacency, having known of 9 complaints regarding sesame in products, especially the Artisan Baguette BEFORE Natasha died from it.

…walking ahead, strolling on the pavement in this VIDEO casually with his hands in his pockets as if nothing ever happened. Maybe the lady to the right behind him “ventriloquized” for him to take his hands out of his pockets for the cameras, as he briefly looked to his right, and then repositioning himself moving out of view of the camera. Nothing to worry about, because Clive Schlee does what he does best, sweet-talking Pret out of every mess! This one as well?! Certainly very impressive performance two years after Natasha’s death!

I find it also interesting that the CEO’s senior staff and lawyers stood far off on the other side of the street instead of close behind him, covering his back while he faces the public via the press. If Clive Schlee decided or was advised to face the press alone, while Mr. Perkins and legal advisors coward behind him out of view of the camera, with him later also walking alone through the mine field of the press, only he knows. But it shows what I experienced in Pret for 10 years, there is no “one for all and all for one” principle in Pret, the “family” illusion that Clive Schlee loves to portrait has always annoyed me, as the reality is Pret being a brutal and dishonest profit driven company, or a very dysfunctional family at best, breaking down as the mask is falling and the public starts to see the true face.

 

Jonathan Perkins gave a very poor response in the inquest which not only has many people perplex but angry:

Quote from this news report: “I accept that a number of individuals have had a negative experience, even a tragic experience, but thousands of customers and allergy sufferers shop with us safely.”

He might as well have said: ‘…a number of individuals have had a negative experience, even a tragic experience, but thousands of customers and allergy sufferers balance on the rope of potential allergic reactions without falling off‘.

Let’s just blame the law and the shops, shall we, and disgracefully Natasha herself? If you as the reader is blaming Natasha and her family, please go away from my website, buy yourself a coffee in Pret and stay lulled in from the PR(et) facade! Just click my website away, I don’t want your audience! I am not writing for you!

 

Perkins completely disregards a person’s death AND 9 previous complaints (with 1 also almost fatal) to thousands of customers who mingle their way through the dangers of allergic reactions due to lack of labeling! The lack of labeling is still happening TODAY (29.09.2018) as a friend just wrote to me having visited Pret on the weekend checking the labels.

Perkins further says after being asked what he has learned from Natasha’s death: “The father in me would want to change everything. I would give anything for this not to have happened. We try to do our best for our customers, but humans are fallible. Despite our best efforts and intentions we will get things wrong.”

 

 

Right Thing Naturally

 

 

This response not only angers many people including me, but it shows the core of Pret’s repeated negligence, and in my opinion plain arrogance in how they deal with many issues, not even putting on the brakes regarding life and death issues. For one, he had to admit due to Pret’s complaint logs, that he knew of the 9 previous complaints before Natasha died, but NOTHING was done! The father in him would want to change everything?? He missed a minimum of 9 opportunities to change EVERYTHING! And to excuse a death and negligence with just being human and fallible is outrageous and sickening, especially since Pret expects perfection from their shop staff and penalize employees easily for the smallest mistakes, mainly blaming downwards!! I survived being penalized and bullied even during traumatic bereavement.

Jonathan Perkins walking with his hands in his pockets, not taking responsibility, not resigning but hiding behind Clive Schlee from the camera’s view speaks volumes of Pret’s core values of “doing the right thing naturally”.

“It’s what makes Pret, Pret”!

 

 

PretDoingRightThingHaHa

 

Heartbroken for Natasha and her family!

 

The self-assured and patronizing response from Clive Schlee, CEO to an open letter in 2015 will also shed enough light behind the shiny PR(et) facade that gets more and more cracks by the public exposure of the fact that people, customers as well as staff, get hurt physically and mentally:

 

2018-09-28 Another OPEN LETTER_2

 

 

2018-09-28 Another OPEN LETTER_2

Link to Tweet

 

 

For him as the CEO to personally reply was supposed to impress Alicia? Well, it didn’t!

Last sentence in his response, quote: “Is there anything else that you would specifically like [u]s to do?”

Yes, RESIGN Clive Schlee!!

 

 

2018-07-06 Head Office PR

Former IT Analyst’s employment review

 

 

Maybe Pret can learn from London’s Royal Festival Hall café. I used to chuckle when I ordered a coffee before a concert when I saw this sign of a “Honey NUT Tart” visibly loaded with nuts and the price tag saying: “Contains Nuts”! I thought it funny and made this photo, but now I don’t laugh anymore! Apologies to all allergy sufferers! The RAH’s diligence makes sense now! And this photo I made as far back as 2013 or 2014.

 

2014-07-21 Contains Nuts RFH

 

 

Heartbroken for Natasha’s family, who like all people who have lost loved ones due to neglect in unnecessary and avoidable deaths, say that they hope Natasha’s death will lead to change and save lives.

I join that hope, but I also hope that the top leadership of Pret resign or get dismissed and prosecuted, mainly because of the high and unattainable standards they expect of their staff, while themselves hiding behind a facade and their millions and hurting people. I myself have given Pret the benefit of the doubt one too many times while I was bullied, gaslighted, manipulated and ultimately dismissed during bereavement with my dad in intensive care, just out of a coma.

Pret does NOT care for people nor the health of customers and staff alike until caught publicly. The time has to come that the top leadership are called out to take responsibility away from the sweet-talking slogans they are so effectively known for.

To quote only part of one staff review (Clicking on “Show More” to see full review):
“I want to be as loud as possible here – PRET DOESN’T CARE!” I just feel very strongly that the general public view of this company is very far off from the truth, and I believe in using my voice.

That makes two voices already… And since news of Natasha’s death broke, more positive reviews seem to appear in support of Schlee and Pret. It doesn’t matter how many rally around the CEO and the company, a person died, others were hospitalized and suffered scary reactions to products.

How many more have died that we don’t know about if Natasha’s death that happened in 2016 just comes to light now? How many died of food allergies or staff by suicide that is under the carpet?

 

2018-09-30 My Tweet on death suicide

 

 

Nothing further to say, hey!

That’s not for today… I’ve made my statement”

When is the day, Clive Schlee, when, with you being “deeply” sorry for Natasha’s death two YEARS after she died because this is public now? When is the day?

 

 

Dear Clive Schlee,

could you please stop the PR(et) machine, put on the brakes and truly live up to your slogans to do “meaningful” change? Could you please bring real change for customers’ lives as well as for staff?

Your demands and slogans towards staff to “go the extra mile”, “strive for perfection”, and the most ridiculous of all, Pret “doing the right thing naturally” will always come back to haunt you. I know neither staff nor yourself can live up to micro-managing and fear managing slogans you have had in place for too long. Changing those would be a good start.

You calling me your “late light girl” two months before I was dismissed while my dad just came out of his coma in intensive care, knowing how I suffered during bereavement under your and HR’s leadership, or the lack thereof (!), almost losing my life as well, staff suffering… and you still do business as usual!

You are no “undercover boss” who is oblivious on what’s going on in your company, you are present in Pret like no other CEO. You are very very aware of what is happening inside and outside of Pret. There is no excuse of the suffering of PEOPLE, of customers and staff alike.

Unless you truly change the slogans, the labeling and other health & safety issues, including mental health & safety not just “on paper”, starting by having enough staff on the shop floor instead of cutting labour to increase your millions, as well as having real and more than adequate training in place… until you truly live what you preach this will keep happening and the crack in your PR(et) facade will widen.

Please step out of the shoes of the likes of McDonald’s, Amazon & Co.

Pret is still small and intimate enough to make a real change that wouldn’t be just “meaningful” but life-saving as well as enhancing physical and mental health!

Please heed. Please change direction, sir, or resign and make way for a CEO who would truly care for all people’s lives (customer and staff alike), for their physical and mental health.

Sincerely,

Your Late Night Girl!

 

P.S. And dear Pret, could you please NOT task anyone to contact me, as a former team leader colleague of mine whom I used to highly respect, until I learned of his lies, called and then texted me two days ago, whereas in over three years I haven’t heard from him and him having lied in an investigation hearing that I raised because I was bullied by our then line manager. I immediately asked him to not contact me again and go back to Pret to which he replied that he contacted me “by mistake”. Of course, he did! Please, you should know by now, especially after gaslighting me via this person, that I won’t fall for your toxic and corrupt HR department’s tricks anymore. Thank you!

 

Selected Quotes of Pret Staff Complaints.

Comprehensive, but not exhaustive list of Staff Complaints.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret Quotes of the Month – September 2018

 

Depression pexels-photo-246804

 

 

Key words in the quotes:

“GET REALISTIC and stop punishing your hard working teams.

Calm down and take a step back – proper communication is key, over-reacting doesn’t help anyone nor does assigning blame before even fixing a problem.

The manager is so rude. They treat their employees as slaves. It would be good if they educate their staff to treat workers (fair, well, good, better?), they are aggressive and badly educated.

… not worth if you have a manager who shouts at you every five minutes.

Managers are very bossy and unprofessional, a bit of exploiting. Be honest and kind.

Attitude of the manager towards the employees. No understanding to empathy.” …

 

Yep, no understanding to empathy. I survived being bullied during bereavement which was already immensely traumatic how I lost my brother. I was then manipulated, gaslighted, exploited and taken advantage of in my work and aim to better work conditions. To top it, I was then fired while my dad just came out of his coma in intensive care, still hooked on the breathing machine and tubes. I was dismissed two onths after Clive Schlee, CEO labeled me his “late night girl” (late night emails to Pret, friends, counselors out of trauma often drunk) further stepping on my dignity.

I wrote it somewhere else already that Pret with their shiny facade and well oiled PR(et) machine can meet me in the middle of their sugar coated look. Pret can do the PR and I do the ET. They do Public Relations and I Establish Truth with the quotes of the Review websites, YouTube etc. and my own traumatic experience.

 

 

2018-09-01 Do not apply

 

 

 

2018-09-05 Calm down

 

 

2018-09-10 Aggressive

 

2018-09-10 Aggressive2

 

 

2018-09-14 Exploit

 

 

2018-09-21 Managers Attitude

 

 

Collected Staff Complaints from various Employment Review sites, YouTube, Twitter etc.

 

Selected Quotes from the Staff Complaints list.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Song of the Day #1 – “Don’t Pick a Fight

 

With A Poet”

— Madeleine Peyroux

 

bird-feather-2505307_960_720

 

I re-wrote the lyrics
— Late Night Girl

When you’re working in a chain,
where your bosses give you pain,
make you want to start a big fight,
’cause they talk as if they’re so right.
There is one thing to remember,
in case you haven’t heard:
You can sack another staff member,
but you cannot smite a word.

 

So, don’t pick a fight with a poet.
Don’t hide behind your PR.
Whether it’s wrong or it’s right,
there’s a lesson in life,
and to learn it, you need to listen up,
cause staff’s had enough of this crap.
When you treated me so poor,
I almost died but I came through,
and you want to prove me all wrong,
you think you are so strong.
You can try to make them listen.

You used to be my boss,
but the survivor is the one
who recovers from their loss.
So, don’t pick a fight with a griever.
Don’t corrupt the hearings for our gain.
Whether it is wrong or it’s right,
there’ll be a lesson tonight,
and to learn it keep turning the page,
’cause a poet knows, that ink will never age.
Over here on the screen with a Customer’s grin
making rhyme out of broken lives
cryin’ the hymn.
And memories from good times,
clicking away free coffees and treats,
congregating the world
with a keyboard and tweets.
Don’t pick a fight with a traumatized person.
Don’t raise your voice against them.
Once they have nothing to lose,
there’s only truth to choose,
and to accept it, you’ll have to return,
to the basics of kindness to win … again.

 

 

Doing the Late Night Girl Thing Naturally!

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #59 – Pret A Anger

 

2018-09-13 #59 Staff Tweet2

 

 

2018-09-13 #59 Staff Tweet3

 

2nd July 2018 Leader Tweet NOTE: This tweet is visible but not the initial Tweet from Pret’s CEO, except when I am logged in to my Twitter as many of my tweets are “shadow banned” (Please google shadow banning – secret censorship).

 

Quote of the day:

 

“!!!! … !!!!! … !!!!!!!! … !!!”

 

— and —

 

“…go work with fever 40 degree because nobody can cover me as leader made me undervalued I was very depressed !!!!the management give to me a lot pressure complaints about because I was calling sick I asked help but nobody help me out to change shop… I have infection of my livers because expired dates food is not been checked properly dates nobody following standards… I’m surrendered because I chose health and my mental well-being…”

 

Translating this very common problem in Pret:

She is overworked, not appreciated, over pressured and can’t even take off sick because there is no leader to cover her. Management is either swamped themselves or don’t care as both situations I have experienced time and time again and many others complain about in what I compiled onto one page from different Employment Review websites and YouTube.

There is no time to do one of the most important things, which is to check for any items that went out of date. I have experienced this countless times, I did the date checks, then my boss came to work and started having a go at me for why I haven’t done anther job… If you do the other job, the boss has a go at you for why you didn’t do the date check! So, after a long time of bullshit like this, I prioritized with what the most important health and safety issue is and this was my argument when I was rebuked again.I said this many times, even while working in Pret when my colleagues were frustrated about the harsh leadership, I likened what Pret is doing with the metaphor of binding the feet of the employees and then demand for them to run! No matter which direction you stumbled, it was always wrong!

There is no proper training, no proper leadership, standards are low and this Team Leader is trying her utmost best to keep up standards and try to work as best under the circumstances. She finally decided to “surrender” (give up, quit) by tweeting this, maybe leaving Pret, maybe she was placed in a better shop so she won’t openly complain anymore.

One hint of this trend throughout the company is in this staff review, of cutting staff to maximize profits, but then the health and safety of staff and customers are compromised. Quote, “Either stop cutting hours or stop giving teams a ridiculous amount of tasks to complete.”

My experience with the bullying during my loss and trauma in 2015 came to its peak, which I describe extensively in another blog entry about how I was bullied and gaslighted which I named Pret A Manipulate. I was one of those Team Leaders as well, like this Leader in the Tweet here, who took my job very serious. In the shop where my ordeal was the most painful and scariest, there were no morning date checks done, only evening checks. So, when an item was found out of date, the evening Leader was penalized even though the standard was to do a morning date check, but that standard was not followed. I always stressed this to my Leader colleagues to do the morning date checks, and not just tick off the box in the daily date check list lying that the checks were done. They always said that there was no time, and I stressed again that we need to find the time as this is one of the most crucial tasks for health and safety reasons.

One evening I did miss to take out 1 (ONE!) Lemon Cheese Cake that would expire by the end of that day. I saw it in my evening checks that I did hours before closing time. I even circled it on the date check sheet for me to remember to later take it off the fridge and waste it, so it won’t be on the shelf the next day out of date. I even remembered that I checked again when we closed the shop at closing time, but I didn’t see it anymore. I assumed we sold it and I was delighted not to have to waste food and money, as this is a more expensive item to waste.

But the area manager who targeted me for months for little things did one of her checks the next day, which was my day off (interesting she did the check on my day off!) and she found that ONE Lemon Cheese Cake. Long story short, she tried to penalize me, wanting to put me on targets etc. while in reality a colleague of mine left multiple items out of date in the fridges and was known for his poor working conduct by all colleagues. At one point he left about 40 – 50 items that were out of date in the fridges in ONE night, which I then found on my next morning shift and during the checks couldn’t believe how many items I had to pull off the shelves! Also, as there were no morning date checks, which is standard, but in that shop no-one except me was doing the morning double check, I was still the one she wanted to put on performance targets! I realized very quickly that she was targeting me.

But it backfired on her when I found the 40 – 50 items a few days later, communicating this to her and asking her for a meeting to speak about why I am being treated so harsh for little mistakes while I worked my butt off DURING the darkest time of my life having lost my brother. From then on she tried to get rid of me, shifting me around shops and using other managers to target me further. I realized very quickly that ANYTHING, the smallest thing can be used against a person if someone is out to target them. From this time onward the rota was adjusted to include the standard morning date checks!

 

Anger.jpg

 

This among the many other mistreatment I share on my blog, made me so paranoid, mentally ill, and I still now suffer from panic attacks. For a regular person who isn’t going through trauma or bereavement this would be already a nightmare to deal with, but I was in the middle of dark grief and had to also be dealing with poor, terrible management like this. I felt like I was stumbling through a war zone in a mine field, being shot at from different sides trying to desperately get out this mess!

I almost ended my life and this is why I write so passionately about my Pret experience, because people become mentally and/or physically unwell at best and suicidal at worst.

In a drunken stupor I write my anger in Tweets and on my blog at times, trying to still come to terms, and I am not proud of it, but I will never ever be silent about what I have been through in the middle of grief and trauma, which was then added by repeated mistreatment, manipulation, gaslighting in Pret A Manger.

 

 

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #57 – Pret A Shout

 

thumbsdown-big

 

 

This is another mouthful of a review which I have also experienced in my 10 years countless times:

 

I’ve worked with Pret on and off for about a year, in 4 different stores all in different environments.I enjoyed the buzz within stores, the sounds, smells and great atmosphere for customers.I found that the management, especially team leaders, were highly critical and didn’t understand the concept of re-training if you made a mistake; instead of explaining what went wrong and how to do something a different/better way, they would stop you and completely go over everything, but would be so condescending doing it that you wouldn’t take on board what they had said, and would often punish you, whether it was to take away your bonus or make you spend more time doing mediocre “training” on an iPad. …

The culture within the company speaks of growth and personal development, but all they seem to do is try to create robots that operate at 100mph and have no personality. … I’ve seen a TMT (trainer) shouted at because he hadn’t turned the kitchen radio on (it was broken), I’ve been shouted at because I wasn’t fast enough on coffee, all because after 5 years of being a barista in other chains, and independents, I refuse to re heat milk as it is disgusting and burns it. Apparently a few seconds to empty a jug or periodically rinse it is illegal and I deserve to be shouted at. The team leader that time then threw a tantrum and started cleaning every jug saying that if i was that bothered I shouldn’t be a barista, I should work as a potwash. …

The amount of times I was expected to stay on after my Rota’d hours UNPAID mounts up to almost a full week of work. If you refused to they would take your bonus and sometimes issue disciplinaries. Yet, if the shift is delayed because someone had a late break or we are short staffed or something didnt get done at the right time, it’s the team leaders fault! They often spend hours doing the banking, I’ve worked as a team leader at other companies and banking 6 tills takes 45 mins to an hour, not 3 hours!

 

That’s true. The banking goes quick, especially when you are experienced. I always made it a point to be out with my team working together WITH them, not sit in the office letting them sweat alone out there.

 

Quote of the Day:

I’d sacrifice a paid break and a free lunch for a decent environment to work in where I’m not shouted at daily, and made to feel sub human.

 

That says it all! Review from 25. August 2018

 

2018-08-31 #57 Shout

A former All-rounder, Barista, Hot Chef, Team Member 25. August 2018

 

Another of the many “Shout” reviews:

Horrible place they shout at you all the time for any little mistake.

Shout

Former Team Member, 27. June 2018

 

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube along the same lines.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #56 – Pret A Mask

 

Pret Uniform2

The Pret A Manger Uniform Cupboard.

Take your pick Team Member, any of those will do.

 

Quote of the Day:

“Forced happiness…management tends to have a patronising approach to employee, and a customer service way that request people to show a “fake” happiness.

 

I got in trouble when I didn’t smile at times after the Mystery Shopper mentioned my lack of smile. What the “Misery” Shopper didn’t know (and probably didn’t care about anyway) was that I just buried my brother and my managers had no mercy on me.

But even before that, I had a cold once and coughed while serving customers, and the Misery Shopper wrote this report after which my then line manager had me in the office, giving me a good telling off.

Side note, Pret staff are not paid sick leave unless they have a sick note from 1 week sickness onward, the first 2 days are not paid *cough*:

 

MS_Cough

 

Magnifying the small print (or press ctrl & + until you can read the comment, to decrease size again ctrl & – ).

The Misery Shopper commented: “Team member should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful enough to smile that day.”

Amazing observation. I also wasn’t cheerful enough to smile when my brother died AND Pret A Manger bullied me during bereavement. What now dear Misery Shopper?!

 

 

2018-08-30 #56 Forced Fake Happiness

Review from a former Assistant Manager, London Nov. 2017

 

One GM would hold a meeting in the kitchen and tell us team to leave our problems at home and that our smile is part of our uniform (while he never smiled during customer service).

 

PLUS

” This job can annihilate every piece of humanity inside of you. … you are required to have the widest fake smile on earth, highly pitched voice and again be as fast as possible, its all a race. … You will loose everything that makes you human.”

PLUS

“One of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were were having fun and smile at all times.”

PLUS

“extremely rude co workers, unprofessional management, not properly trained however expected to know what you’re doing and smile while doing it.”

PLUS

“Minimum salary for everyday smiling … We have to be smiling a being polite to a bunch of unpolite people.”

AND

“Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.” Former IT Analyst reviewing Head Office, Dec. 2017

ETC. ETC. …

 

FAKE happiness; FORCED happiness; FAKE smile; Pret-ense; EMOTIONAL labour; SMILE while sick; SMILE while bereaved; NO MERCY, smile for the millions that Pret’s CEO is pocketing and the thousands upon thousands of £$€ the top leadership reap in bonuses.

@Pret, it’s your turn to smile and keep your PR(et) machine working!

 

Selected “Quotes of the Day” taken from the complied list of Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

Substantial list of Staff Complaints from various Employment Review sites, YouTube, Twitter etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #55 – Pret A Exploitation

 

Zahnrad Machine

 

Can’t help but appreciating this reviewer having some much needed humour!

 

“Why you was in the fridge for more than 45 seconds?
If you work in Pret you have to know how to deal with a lot of pressure, they will repeat 10-15 times per hour(I’m not exaggerating) to be faster at all team members, the supervisors ask motivation for everything, either if you are just fixing your pants.”

NOTE: True, this reviewer is not exaggerating, micromanagement, control, pressure non-stop.

 

Quote of the Day:

“You should probably consider buying industrial machines to make sandwiches instead of focusing on exploitation East-European employees.”

 

Nothing more to add!

 

2018-08-26 Comedy

TM from London on 16. Aug. 2018

 

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #54 – Wage Watchers in Pret

 

money-euro-coins-currency-332304

 

Pret staff in the UK and elsewhere should do the same as Pret staff in the USA have done, go to court to reclaim missing pay: Pret A Manger settles overtime wage claims of 4000 employees!

 

Several Quotes of this Day:

Keep track of your own wages – left with more than £100 owed to me which I had to claim back!”

NOTE: Only too frequent that staff have to chase their wages. I had to chase countless times, even after I left I was missing money.

 

“Payroll Department and managment weren’t great at keeping on top of my hours – had to create own spreasheet to keep track. They made it so complicated to claim back money I was owed and I was made to feel like I was in the wrong and spoken to rudely.

NOTE: That’s what I did as well, constantly writing down extra hours, keeping check if it was paid… very tiring. And it’s a very clever tactic for them to put the blame back on you and then making it so complicated for you to doubt yourself and give up pursuing the pay, trying to make you feel like you are the one making the mistake. I had that several times as well. But when I went through trauma and grief their behaviour was very damaging and hurtful. What they forgot is, that people become strong again, regaining their mental health and then openly speak about it.

 

“Had to deal with rude and incompetent payroll who were getting their own facts and figures wrong and never apologised for missing 16 hours off my pay. You can never plan your life because your rota comes out in 2 week increments at best and less than 1 week at worst. There is no structure or consistency for part-timers”

NOTE: Lucky you that the rota came out in 2 weeks or 1 week, most of the time the rota isn’t on display the DAY BEFORE your new working week! And apologising won’t happen, if they would apologise it would open a can or worms for them as blaming downwards is a typical behaviour. The tactic is to make you feel like the bad one to back off and be silent. In my case it backfired and did the opposite.

 

“Payroll Department – hire people who can actually work with numbers and have good customer service skills. It was a nightmare dealing with the department and having to explain myself over and over again.”

NOTE: This is not just the payroll department’s issue when they have to fix the mess the managers make, it is the reoccurring issue of placing incompetent people at management levels, not training them and then pressuring the managers only for targets and profits, forcing them to cut corners everywhere they can. I’ve seen and experienced it countless times and it is visible in all the staff reviews/complaints gathered here.

Managers have to sign a gazillion rules, one which came in only in around 2010/11 after complaints that there are hours missing from the wages non-stop. A new rule had to be signed where managers have to make sure that they would pay the workers according to the hours they worked. This rule was only implemented for Pret to cover themselves. But the missing pay kept going on, and as seen in last weeks review, keeps going on. How can this be a coincidence?

So, on one hand managers are blamed when things go wrong since they have to sign countless rules. And on the other hand they are so swamped with micromanaging tasked and pressured for profits, making it harder by not being trained and worse even, incompetent, that they can not do the job right. Countless staff complaints and my experience tell of this nightmare management style.

On Christmas Eve 2015, which was a Thursday where the wages are being send to HQ for the following week’s pay, one line manager had the audacity to not pay me the full day of 8 hours for that Christmas Eve day. He lied and said that he missed this special deadline due to Christmas deadlines being different, and yet my colleague, a team leader double checked with me my hours and was about to pay me, when the line manager walked in. The manager must have stopped my colleague to send my hours through and just “missed” to pay me for this Thursday.

That wasn’t enough of disrespect and “borrowing” from my earned wages, he even went a step further to ask me to remind him the following Monday (Christmas bank holiday where the shop would be closed!) to pay me the 8 hours. As I was already in conversation with an HR advisor about another issue, I just passed this on and they dealt with this. Because I was in the middle of a stressful grievance appeals against a former line manager who bullied me with the help of HR, and I was still coming to terms about my brother’s death whose first anniversary just happened weeks before, I had no strength to raise a grievance.

In hindsight I understand how rampant it is for wages to not be paid in Pret, for it to even be “spread out” over time so they can meet the targets. My first manager (this was 2008!) “forgot” to pay me 2 full days = 14 hours. When I approached him about it he embarrassingly apologized, but then had the audacity to ask me if he can repay the 14 hours 2 hour per week!! I was gobsmacked that he tried to just reach his business target by spreading MY money over weeks for which I already worked for!! Also for wages to be kept unpaid, especially if you keep missing hours you have to chase. If a problem persists, one wonders WHY this problem persists, especially when it comes to money.

If there is Wage Theft in Pret and elsewhere, UK Law should have a look at Wage Theft like other countries do. Australia has in parts already criminalized wage theft. Employers can either repay the missing wages or face jail. 

 

 

2018-08-25 Wage Watchers

Another one bites the dust! 13. Aug. 2018 review.

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #53 – Pret A Horrible

 

I always leave any mistakes in the reviews to keep it in their own words.

Quote of the Day:

Pros Nothing

Cons Everything

Extremely stressful managers dont know anything and drama every day. People need to know how to take responsibility there. I wouldn’t work there.

 

2018-08-24 #53 Horrible

Former TM, Philadelphia PA 20. Aug. 2018

 

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Quote #52 from TODAY – Pret A Mental Abuse

 

This is a review hot of the press from TODAY from a former TM in NYC.

 

cry-1682140_960_720

 

Quote of the Day:

Hostile work environmentmental and verbal abuse
not allowed to use restrooms when needing to
physical violence in the workplace

 

2018-08-23 NYC Hostile

Former TM’s review from today 23. Aug. 2018, NUC

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

63 Quotes of the Day – Pret A Manger

 

Collected “Quotes” from the comprehensive list of Pret Staff Complaints which are EXACT quotes linked from various Employment Review websites and YouTube as well as my own story regarding Pret A Manger on my Blog here. I left any mistake in the reviews to keep it in their own words.

When customers who are so impressed with Pret because they only see the outside, the facade through the PR(et) machine, when they ask Pret about these complaints, they are too easily sweet-talked into believing that this is just an unfortunate exception. But the truth will always come to the surface, no matter how long it takes.

 

Bullying Boss

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything, but there may be fake reviews! Knowing how Pret and their HR dept. work, I wouldn’t be surprised if someone writes these reviews.

And since I compiled these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent working  PR(et) machine. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

There are also a lot of complaints regarding being overworked for extra time but not being paid for it. I can verify this as I had to chase my missing hours for years! Pret Staff in the UK and elsewhere should do what over 4000 Pret staff did in the U.S. have done regarding missing pay.

This review from a former London TM from 13. Aug. 2018 makes this very clear. I called this “Quote of the Day” entry the “Wage Watchers” Program in Pret.

 

 

Selected Quotes:

 

#01 Pret A Prayer “Get ready to lick so many a**ses to advance”

#02 Cry A MangerThe Brainwash is real… A lot of people cry in the staff room especially in their entry period.

#03 Pret A Mess “Always messing up pay”

#04 Threat A Manger “Very bad management. They treat you like a slave. You have zero value for them. … They threa[t] us and show the door if we don’t work very fast.”

#05 Pret A FearPlease get the bullies out.Now your people work in fear.”

#06 Pret A MistakeHorrible place they shout at you all the time for any little mistake.”

#07 Pret A Bullied “The image of the happy environment is a joke.”

#08 Pret A Blackmail “Your subjected to emotional blackmail and serious labor issues”

#09 Corrupt A Manager “Worst company to work for … the team member are over worked and managers are always working with fear.”

#10 Kiss A Bum “Managers treat you poorly, they are racist and discriminating. If you want to get promotion you have to sleep with someone and kiss manager’s bum.”

#11 Pret A SqueezeManagement is trying to squeeze you like a lemon …. no weekends off, not even 2 days off together.

#12 PR(et) A ManipulativeManipulative and exploitative approach to employeesGenuinely fake and dishonest company.” (Former IT Analyst’s review on Pret’s Head Office)

#13 Regret A Manger “I regret working there.”

#14 Define A Manager “Lack of defined management, finger-pointing, politics and poor organisation.”

#15 Pret Annihilates HumanityThis job can annihilate every piece of humanity inside of you.”

#16 Poor A MangerPoor and terrible management.”

#17 Pret A Shame “The training should be more about encouraging people than shouting and shaming them.”

#18 Pret A Missing PayI want to be as loud as possible here – PRET DOESN’T CARE.”

#19 Pret A MachineHorrible training, too many liespeople are treated like crap. Upper management do not care about you … they treat employees as machines … Horrible environment.”

#20 Bad A Manager “Bad management and not taking care about people … do not give power to irresponsible people

#21 Pret A Slave Stressful and dominatingLeaders treat you like slaves.

#22 Pret A HaRshHR problems, employee is treated really badly…”

#23 Pret A Smileyou are required to have the widest fake smile on earth

#24 Rude A Manager “Management and some members of staff were extremely rude and patronising”

#25 Pret A Bad “A shame that such a big company is becoming so bad day by day.”

#26 Pret A PushLittle training was just pushed at the deep end as soon as I started the job

 

continued below…

 

Robot sad crop

 

#27 Pret A Manager-Ex: “I am an ex GM. I walked out last year as I couldn’t take the way we had to treat TMs to achieve ever increasing demands for profit and efficiencies.”

#28 Pret A Hell:if you treat people like they’re useless and worthless, they won’t work so well anymore … TREAT PEOPLE PROPERLY!!!! get down from that high horse you’re on”

#29 Pret A M*ffin “…team member are over worked and managers are always working with fear … now the company is just about the profit also it is run like mafia organisation where it is about who you know … get rid of some top management who are so corrupt

#30 Pret A Robot “People are treated inhuman way in terms of sickness and work load. Employees are being treated more like robots than human beings

#31 Pret A JokeYou have a limited time to do your job everyday but this time limit is a joke. they give me the next rota just the day before the week starts.

#32 Pret A Nothingdidn’t learn nothing as i have things to give to that shop as i came with lots of experience and skills.

#33 Red A Manager “their [managers] personality only is good for business, but not for the people that work under.”

#34 Pret A Unhappy + Extra Quote on the House! If an employee is unhappy, and its affecting their work, ask them what’s up (gently)”

#35 Trap A Manger “It’s a trap! … Huge stress. Never stops.Shouting all around. … Say something nice from time to time. Don’t insult them!

#36 Pret A UnpaidVery unfair company

#37 Pret A ScreamOne of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were having fun and smile at all times.

#38 Pret A Managerthe staff are great the guys who do the real work. The management suck” (review by a manager)

#39 Pret A No RespetarLos managers son penosos“, “un horror!!” “desastrosa” and “todo… no tiempo libre, no respeto..”

#40 Odd A Manger “company going in one direction and then the opposite” (review from a former Purchasing Director, NYC)

#41 Pret A Scam “This job is a scam you work hours and hours and it never matches your check

 

continued below…

 

Depression pexels-photo-262075

 

#42 Pret A Shadyreally shady company. They worked us off the clock and would be quick to transfer even there best workers over favoritism

#43 Pret A Blame “overworking envornment , discriminating HR , unprofessional managers

#44 Pret A Bos(s)ton “No person deserves to be traumatized or stressed to death by work. Current laws do not address interpersonal cruelty at work.”

#45 Pret A Powerkidwhichever is your mental state, you have to be happy and smile…you can also suddenly be under the powerkid that is mainly rude,… setting up your rota to damage your personal life just for fun, or shouting at you in front of the others

#46 Pret Abusive StaffDiscriminatory management Unprofessional atmosphere Abusive staff”

#47 Squeeze A LemonManagement is trying to squeeze you like a lemon

#48 Pret A Mouthful “The positions are hardly worth it for the pay you get. Better off being a team member if you don’t see Pret as a long term career prospect.”

#49 Pret A Cutting StaffPoor management and under-trained … Pret A Manger has cut down on staff so theres more a lot more of things to do and not enough staff to do everything, so employees are being worked harder. Management do not have sympathy or care for employees

#50 Pret A Not WorthNot Worth The Stress … Either stop cutting hours or stop giving teams a ridiculous amount of tasks to complete.”

#51 Pret A Brainwash “There are a lot of favouritism, which leads to promoting incompetent people to more senior roles.”

#52 Pret A Mental AbuseHostile work environmentmental and verbal abuse physical violence in the workplace

#53 Pret A HorribleExtremely stressful managers dont know anything and drama every day. People need to know how to take responsibility there. I wouldn’t work there.”

#54 Wage Watchers Progam at PretKeep track of your own wages – left with more than £100 owed to me which I had to claim back! … I was made to feel like I was in the wrong and spoken to rudely.

#55 Pret A ExploitationYou should probably consider buying industrial machines to make sandwiches instead of focusing on exploitation East-European employees.

 

continued below…

 

Pret Uniform2

 

#56 Pret A MaskTeam member should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful enough to smile that day”

Dear Misery Shopper, Team Members are not paid the first 2-3 days when off sick. If you’d pay staff sick leave, they will stay home and cough!

“request people to show a ‘fake’ happiness”“you are required to have the widest fake smile on earth”

 

#57 Pret A Shout “…all they seem to do is try to create robots that operate at 100mph and have no personality … I’d sacrifice a paid break and a free lunch for a decent environment to work in where I’m not shouted at daily, and made to feel sub human.”

#58 Pret A CondescendingInsure management respects the workers and don’t be condescending on them, please don’t act over controlling in respect to ensuring we work like robots

#59 Pret A Anger “”!!!! … !!!!! … !!!!!!!! … !!!””

#60 Pret A Modern-day SlaveryWhen you follow [the points and rules] they then moan that you are to slow and need to hurry

#61 Pret A Slave’s CompanyIf someone can’t finish job on time has to stay longer, for free. Common practise is to give someone job to do, just a couple of minutes before end of shift and after telling that “you couldn’t finish on time, because you are to slow.

#62 Pret A NoxiousGo back to the UK, Pret I have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience

#63 Penalize A Funeral ““management is disrespectful, they fire people when they are having rough times in life even if they talk to manager about it , i was penalized for calling out for a funeral

 

Comprehensive Pret A Manger Staff Complaints– compiled from Employment Review websites, YouTube, Twitter etc.

 

cry-1682140_960_720

 

From only few of these complaints and my own experience, which has almost cost me my life, working in a toxic, unfulfilling, non-rewarding and right out dangerous work environment that gives no room for people being vulnerable in bereavement or mental health issues, behind the scenes it is a very different story to what Pret presents at the front. The annual questionnaire Pret does to ask staff of their experience is flawed as some managers manipulate those, I know of one manager who has been dismissed for manipulating (doing the questionnaire online on behalf of those who did not want to participate), another has been caught by staff, but none has raised the issue.

I have raised a grievance as my shop had a 100% participation in the questionnaire, even though I did not participate in it. The hearing was not investigated properly, and only vague assumptions have been made by HR, but no thorough investigation took place, which would have been easy to be made as I was one of 4 Team Leaders, the external company who held the questionnaire could have been contacted with the shop number that was assigned to my shop to see how many Team Leaders participated and could have scrutinized the wording, as I am very particular in my wording.

So, these anonymous complaints that I gathered will repeat itself on the same lines as linked here. The shiny facade will sooner later crumble, and hopefully things will be truly changed and not just PR and slogans presented. But I doubt it, as money is just corrupting people too much.

I am proud to say that the unions in the UK and the U.S. (with further being informed) are now aware of and having an eye on Pret A Manger that has gotten away with so much mistreatment of their hard working people for so many years. The time will come that even Pret will lose its facade, just as companies like McDonald already did so many years ago. My work is done!

I almost lost my life and am struggling to find my way back to living a normal, anxiety-free life again.

 

 

Brain Plaster anxiety-1535743__340

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #51 – Pret A Brainwash

 

… another word for PR(et)

 

 

head-2147328__340

 

Quote of the Day:

“The company is trying to brainwash you, they expect you to give up your life and be ready for Pret 24/7 … There are a lot of favouritism, which leads to promoting incompetent people to more senior roles. … The management expects you to do the workload of 2 or 3 people, including doing their job sometimes. … It’s not the NASA, just a sandwich shop, where human beings work, not robots.”

 

Yes, it is just a sandwich shop, but people need to understand that there is a humongous amount of money in bonuses that GMS and OPs and the upper management makes, THAT’S WHY the pressure and forcing staff to work for 3 people. If there is unnecessary pressure and bullying it is a indicator that it is ALWAYS about money and power.

 

2018-08-16 #48 Pret A Brainwash

 

Review of an unspecified position and location.

 

Extensive list of Pret Staff Complaints from different years, locations and positions.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #50 – Pret A Not Worth

 

pexels-photo-133021

 

 

Quote of the Day:

“Great Perks, but Not Worth The Stress … Either stop cutting hours or stop giving teams a ridiculous amount of tasks to complete.”

 

 

2018-08-18 #50 Pret A Not Worth

Coffee Specialist, London April 2018

 

Extensive list of Pret Staff Complaints from different years, locations and positions.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the reviews linked to on these selected “Quotes” or the longer list of Staff Complaints, and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

A bully is strong???

 

A wonderful campaign to change the definition of bully in the dictionary!

Current definition in several dictionaries:
bully1 n. (pl.bullies) Those who use strength or influence to harm or intimidate those who are weaker.

Campaign to change the wording to:
bully1 n. (pl.bullies) A person who habitually seeks to harm or intimidate those whom they perceive as vulnerable.

The online Oxford dictionary has changed this.

 

From AntiBullyingPro: Young People Who Are Being Bullied No Longer Defined As ‘Weak’

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #49 – Pret A Cutting Staff

 

overworked-boy-1467040 freeimagesDOTcom

 

Quote of the Day:

Poor management and under-trained … Pret A Manger has cut down on staff so theres more a lot more of things to do and not enough staff to do everything, so employees are being worked harder. Management do not have sympathy or care for employees. Managers only focus on their goals and tasks.”

 

2018-08-17 #49 Pret A Cutting Staff

Team Member, London April 2018

 

Extensive list of Pret Staff Complaints from different years, locations and positions.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #48 – Pret A Mouthful!

 

10-Signs-of-A-Difficult-Boss-and-How-To-Deal-With-It-8

 

This is a review from February 2018 of a multi-tasking TM who covers for Barista, Hot Chef, probably also kitchen as many of those “multi-taskers” are thrown into all kinds of jobs to cover after managers cut staff all over the place to maximize profit. So, this person knows what they’re talking about.

Several Quotes of the Day:

“Considering it’s a coffee shop, you are not allowed to drink in view of the customers. At lunchtimes you are not allowed to leave the till between 12-2pm so end up with a dry mouth and feeling fatigued. You can sneak a drink sometimes behind a wall, but if you’re caught by the manager you get a telling off.

Additional NOTE: I always let my team drink water behind the counter if they weren’t allowed to leave the counter area. Behind the coffee counter with air conditioning often not working properly the air is dry and overheated. Excruciating and inhumane to work like this dehydrated.

 

Living in London you will hardly have enough to live off of. Even with bonus, the wage is not realistic considering the cost of living in the city and the amount of work you have to do at Pret.

The mystery shoppers are very picky and you can lose your bonus for simply being too engrossed in the task you’re dealing with. E.g. restocking a fridge and not stopping and turning to say hi, how are they etc.

Additional NOTE: Again, inhumane.

 

Also when you’re short staffed you may not be able to constantly check the shop floor, and you will get marked down for uncleanliness and again lose your bonus. Very unrealistic expectations

 

You will never get time to 100% finish a task because customers come first. A good policy, but not so good when you’re restocking drinks and a leader will make you go to the till because they can’t be bothered to serve themselves. Amongst other scenarios.

Additional NOTE: Poor management for which Pret is known for.

 

Clash with management. Sometimes your manager will tell you to do something, and then the assistant manager will tell you to do something else or question why you’re doing what you’re doing. It’s annoying and stressful at times when you feel like you’ve done something wrong but it’s what you’ve been told to do!! Have to split yourself into a million pieces.

Additional NOTE: Again, poor management for which Pret is known for.

 

Being a Barista can be highly stressful at busy times and some customers are not forgiving/highly impatient which adds to the stress factor. Flustered team members add to the chaos.

 

Quick turnaround of staff. Some shops are constantly losing and gaining new staff so it can be stressful trying to deal with peoples mistakes. We’ve all been there, but it just makes the day a lot harder when you have 3 or 4 new staff on the tills shouting the wrong drinks etc.

Additional NOTE: Again, poor management, solely profit driven, no care for staff and customers.

 

Managers tend to cut hours…

 

Weekly rota that usually gets given to you a day before the new working week starts, so you generally can’t plan things because you don’t know what shift you’re on.

Additional NOTE: Rotas that should be ready on display two weeks in advance. I worked with over a dozen managers, and only 2 GMs managed to have the rota ready according to standard two weeks in advance and communicated well if they needed to change the schedule a little. Most managers are at a loss of how to do the rota and do the rota on time.

 

You tend to get stuck on certain shifts for weeks on end so make sure you voice your opinion if you don’t want to close for the 6th week in a row.

Additional NOTE: In the first months of my bereavement my then GM put me on 5 months late shift which isolated me from vital support from friends as I got home around 10pm. I voiced my complain but to no avail. This is when my ordeal of the bullying during grief started!

 

The positions are hardly worth it for the pay you get. Better off being a team member if you don’t see Pret as a long term career prospect.

 

Raise the wages. For the money pret spends on waste or joy of pret budget, some could be put towards a £1 pay rise for staff (not including bonus).” 

Additional NOTE: That’s not going to happen unless a lot of people leave Pret.

 

2018-08-16-48-pret-a-mouthful.jpg

February 2018 review of an All-rounder in London.

 

Extensive list of Pret Staff Complaints from different years, locations and positions.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Quote of the Day #47 – Pret Squeeze A Lemon

 

zitrCrop3

 

Quote of the Day:

2018-08-15 #47 Pret A LemonSqueeze

Team Leader review

 

More Staff Complaints

 

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews. In my 10 years in Pret I worked with over a dozen managers, and only 2 were decent, fair and caring, not to mention hard working. The majority I worked with are immature, discriminating, bullying, insecure, complacent and oftentimes incapable due to lack of training.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #46 – Pret Abusive Staff

 

woman-3089939__340

 

Quote of the Day:

“Don’t just promote the people that you like, promote the people that are the most qualified.”

 

 

2018-08-14 #46 Pret A Terrible

Barista, Chicago IL

 

More Staff Complaints

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews. In my 10 years in Pret I worked with over a dozen managers, and only 2 were decent, fair and caring, not to mention hard working. The majority I worked with are immature, discriminating, bullying, insecure, complacent and oftentimes incapable due to lack of training.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Quote of the Day #45 – Pret A Powerkid

 

or just liking the “idea” of what Pret is doing.

This may have become my favourite review now, the strong words with the passionate heart behind it. Beautiful.

And Pret does not realize, or stubbornly doesn’t want to know how many amazing people they keep losing!

 

blinds-201173__340

This review from a former Barista’s frustrated point of view, is the most caring, concerning and loving review I have read so far. What’s so frustrating with this is, that Pret neither understands nor cares what calibre of people they keep losing.

But knowing Pret and its CEO, they are taking notes from my blog, mainly from the USA.

But this former barista is an example of what Pret is notorious for in regards to their staff, losing their best but keeping…

While the “idea” is in place, reality is out of sync.

I love this review so much! It reminds me of so many people I’ve worked with, whose English is broken, but whose hearts are in place!! I love the way this reviewer in their best English is trying to describe the difference between a mature and good manager (adult) to the immature and bullying manager (powerkid), and the heart behind this reviewer.

These hard working people of integrity I worked with shoulder to shoulder, or behind the very small counter area, we worked often “bum to bum”. These people inspired me so many times to get up at 3:30am in the morning, during the darkest time of my life, carrying my grief to work and back home, and suffering under the burden of incapable (powerkid) managers in the midst of a nightmare. My teams, people in the spirit of this former barista, kept me going.

I was fortunate enough to have been a team leader, protecting my teams from unnecessary harsh management as best as I could.

This review is from a person with a freaking big heart that Pret does not know how to contain.

@CliveSchlee, I will never cease to be gobsmacked of you having lost your way in protecting your teams from this greed and your search for acceptance in the multibillion dollar marketplace. Your slogans and PR just won’t do it forever. But I know you are taking notes and adapt. But my blog here or there will also be forever on the web, so that Pret will always remember where this came from.

This review is the most heartfelt review I have come across!

Pret, this one is on YOUR house.

Quotes of any day:

Please read every word of this exerp and the full review below in the link:

The job can be in some shops busy over any expectations, so be ready to roll up your sleeves and work really hard in some times of the day …
They try for good means to keep all together happy, so you got parties, team drinks and stuff.
It is a customer service with a fun-based culture, so whichever is your mental state, you have to be happy and smile

You can find the good manager that is adult
but you can also suddendly be under the powerkid that is mainly rude, ignorant and frustrated, unable to control the situation, setting up your rota to damage your personal life just for fun, or shouting at you in front of the others, bringing you quickly at the point that you’re forced to leave the company or ask a transfer to another shop
I really like the idea of Pret, but there are still some problems that can ruin entirely your experience

Powerkid rude lower management, overpressure on work

… …..

More in the the complete review

2018-08-13 #45 Powekid

 

A long list of staff complaints from different positions, incl. Head Office, London and a former Purchasing Director, NYC.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I published on the Pret website as well as the CEO’s, there is as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #44 – Pret A Bos(s)ton

 

Pret in Boston are having lots of boss issues…

 

pinterest 6b0441daa3049330bc421c4343bd9eb5

 

Quote of the Day from the above poster:

“No person deserves to be traumatized or stressed to death by work

Current laws do not address interpersonal cruelty at work.”

 

2nd Quote:

“… only major downfall is the management…. There is no respect from boss to employees…the first motto when getting this job is (employees come first…that is far from the case. Management only cares about money an will disrespect you and make you slave work until the days over, or you quit….they feel that they can do or say anything they want to there employees because they NEED the job and use that against themmean bosses, no respect for employeestreated as a slave worker

Former Administrator, Boston MA

 

NOTE:

Quote: “the first motto when getting this job is (employees come first…)”
I have never heard this, apart from the CEO calling Pret “family” because of the Brexit fear of losing a lot of employees, I have never heard of employees coming first, not in the interview nor in shops. But I reckon that this former employee was just subject to Pret’s PR as usual. Just slogans and words but reality is brutally different.

 

2017-03-24 BOSTON Pret A Mean

 

Other Pret Boston review links:

2017-05-16 Boston MA

Former TM

 

2018-06-29 Hot Chef

29. June 2018 review from former Hot Chef (the hardest job on the shop floor!)

 

 

2016-12-20 Boston MA

Management quality is very low

 

I like this review, very passionate and keen to give a detailed review, proving how much they really cared for the job:

2017-10-24 Boston Blah blah review

 

I am sure Pret is looking into these shops via my listing these areas that have the biggest problems in management! Management issues are actually a problem in the whole company as this comes from the top. But some are priorities, with Boston being one of them. I hope @Pret you are really taking a good look at your leadership style as this is not only hurting people, but when staff are in mental distress, bereaved, unwell in any way it can actually take their lives!

I hope Pret you are listening! And dear Pret, in case you are having a laugh again thinking I am doing all this work for you to get better ratings or improve your public image, I am not doing this for you, I am doing this for my former colleagues, whoever and where-ever they are, as your company, your HR department, and your leadership style has me almost killed. And I know of other people who had the same problems.

So, before you laugh again or hide behind your PR, I am doing this for employees in the hopes you will heed and take action, with integrity and truly doing the right thing, not on paper and not exploiting your workers.

Take all of my “Quotes of the Day” as my Note of Concern to you and your corrupt HR department. Take these as my Disciplinary issued to you. And take these as my Dismissal of your fake, dishonest and corrupt ways.

I will never be silent again.

 

A long list of staff complaints from different positions, incl. Head Office, London and a former Purchasing Director, NYC.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I published on the Pret website as well as the CEO’s, there is as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR.There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Quote of the Day #43 – Pret A Blame

 

Several reviews in one. Leaving spelling mistakes in to keep reviews in their own words. Highlights added.

 

Quote of the Day:

overworking envornment , discriminating HR , unprofessional managers

my experience working for this company was not great at all. everyday i felt overworkedthe manager and the workers were extremely unprofessionalthe company treat part time workers very mean because your not apart of there union so the can abrupty fire you and they treat you like you have no rights.

 

2018-06-12 Manhattan NY

Former Barista, NY 12. June 2018

 


 

Oct. 2017 review:

“They give me just under 30 hours so that I will not be able to receive benefits despite me asking multiple times to pick up other shifts. Managers are rude. the GM of my store forgot to change my schedule my first week of working there when I gave them a 3 days notice that I couldn’t come in one day. Manager forgot to take it off my schedule so I got reprimanded for calling out months later, stating that I need to give them a weeks notice, yet at that point I hadn’t even been working there a week and I did give them prior notice. GM has also laughed at me for trying to do my job and the store manager yells at me if I try to help out the hot chef by putting out croissants.”

NOTE:

Rota issues are a big problem in Pret added by GMs not taking responsibility, but blaming and sometimes even laughing at TMs. Not only is the rota not on display 2 weeks in advance as it’s supposed to be, but very often you don’t even know how you are working the very next day, not to mention the coming week starting on the next day. And even when you give 2 or 4 weeks of notice, GMs are very disorganized or complacent, not having a calendar system in place and end up forgetting to give you the shift you asked for weeks in advance to which they agreed to. An absolute organizational mess. Rotas are also often changed without notice, so that you turn up at 5am to then be told that you are supposed to start at 11am or that you are having a day off! I always made a copy of my rota and dated it because GMs then lied and said they never changed the rota after having destroyed the initial schedule.

Regarding blame and reprimanding TMs for GMs faults: Weeks after having buried my brother I was blamed for my missing holiday pay. I noticed my pay for 2 different weeks being unusually low, even though I worked and took paid holiday leave to fly back and forth between Germany (funeral, family care etc.) and back to work exhausting all my savings. The GM smirked at me when I said that I went into rent arrears because of the missing holiday pay. The GM then said with smirk on her face, “Since when can you not pay your rent?” Already in shock I said, “Do you remember me flying back and forth (between Germany and London) these past few weeks? I bought 9 flights taking a friend for support to bring my mum the news of my brother’s death, arranging the funeral, investigating what happened to my brother, taking care of my family, having my mum over for a few days straight after the funeral because I had no choice but to work while still needing to take care of her just having lost her son… paying flights, costs, bills etc. using all my savings and whatever pay came in….”

When I explained why only 2 weeks of messed up and missing pays put me into rent arrears, the GM then suddenly got a serious look on her face, as if to realize ‘ooops’. But, not only did she NOT offer me an emergency pay to cover my rent until next pay-day, an emergency pay which would have been super easy and quick within 1 hour to be arranged, as this has been done on another occasion a year later, but there was NO apology whatsoever! And apart from the 5 months late-shift she put me on from then on, this was the beginning of a very traumatic nightmare in Pret that I almost didn’t survive.

So, this Manhattan, NY review could almost be word for word taken from my experience in London.

 


 

not worth it at all not a good jon (job) not fun not good very prententious people the customers are rude co workers are disrespectful

 


 

“A true roller coaster ride …

I learned you had to kiss butt to move up and how a team Member in Penn station became a GM in just two years. I couldn’t be apart of that. Derogatory management in my experience. No guarantee of hours ,was told to stay home numerous times … Underpaid, too much task, no job stability…”

2017-07-28 NYC GOOD

Former TM, NY

 


 

Working at Pret For me was sometimes good .. mostly bad … The Management SUCKS !! Employees are very unprofessional in the work place … not PROFESSIONAL .. FAVORTISM ..”

 


 

“poor management they need to work on hiring better managers”

(My comment: They won’t because they want managers to be task masters while the top leadership runs a good PR for a good facade. Pret is growing too fast and has no time nor interest in proper management. JAB based in tax haven Luxembourg has bought Pret for over a Billion £$€ and want their investment back. It will get even worse now)

 


 

The higher you move up the more problems you encounter. The expectations versus the pay do not match. They expect perfection at all times, sometimes it’s just not possible.

 


 

“Fast Paced work environment with poor management. … A typical day at work in most Pret A Manger locations is Fast paced,Stressful and Unpredictable. At any moment during your shift you can be sent home or sent to work at another location.

 


 

manic work enviromentSome management is biased and will refuse anyone to advance if they do not like them. But at least you get free lunch and sometimes the coworkers are nice.

 


 

This job is a scam

Odd

over the years PRET has begun to hire more careless people

one of the worst jobs ever

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #42 – Pret A Shady

 

Quote of the Day:

“Fun at times but really shady company. They worked us off the clock and would be quick to transfer even there best workers over favoritism. No stability at all…

Yep, I was never even considered for promotion as I refused to be in the “IN” group playing their games. I saw this also with many other hard working people who never reached beyond team member level, no matter how hard or well they worked. It truly is based on favouritism or when shops are desperate for leaders, they thrust in anyone available.

pexels-photo-884496

2018-08-07 Quote Pret A Shady #39

Former TM, NYC.

More Staff Complaints

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #41 – Pret A Scam

 

taxes-tax-evasion-police-handcuffs2

 

 

Quote of the Day:

This job is a scam you work hours and hours and it never matches your check. Mangers don’t even know how to do there job and if your not a key role nothing benefits you.

 

2017-05-13 NYC GOOD SCAM

Former TM, NYC.

 

More Staff Complaints

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

An IMAGINARY but Honest Interview with Pret

 

Pixabay_interview-2071228__340

 

LNG: Thank you for your time and agreeing to do an imaginary but honest and transparent interview, this has been a long time in the making and I am grateful you finally agree to give us an unprecedented look into your business, especially staff treatment, and what makes you stand out on the high street.

PAM: Oh, no problem at all. Sorry it took so long to agree to an imaginary yet open and honest interview, but we’ve been really busy with our success as you know.

LNG: Yes, well done! May I call you Pret?

PAM: Sure, we love to be on first name basis here. We are family.

LNG: Thank you, you can call me what your CEO calls me.

PAM: Great! Okay Late Night Girl, what do you want to know about our company?

LNG: My first question….

PAM: (interrupts) Oh, would you like a coffee? On the house? The first hit is always free! 😉

LNG: No, thank you, I got my own! 🙂

 

Coffee paper cups

 

 

LNG: So, my first question is, what is the secret ingredient to your success?

PAM: Well, if we stay on the first name we have a secret spelling system here, we love to work with acronyms to really emphasize that we mean business when it comes to motivating our staff. Pret is French for “ready”. So, Pret A Manger means “ready to eat”. Fast food, from already cooked and processed products that arrive daily and are then assembled in the kitchens on the premises. But it is not just food ready to eat, we want our staff to always be “ready to work” come rain come shine, in good days and in bad days, till FS do us part.

L: What’s FS?

P: That’s another meaning, “FS” is the Firing Squad, but officially they are called “HR”, meaning Human Resources, of course. Our HR department have a really great slogan to sell their mission as, “Doing the right thing naturally”, and people buy into this slogan without questioning it, as PC is too common. It sounds too good to be true, doesn’t it? HR don’t do the dismissing themselves, no, they like others to execute this nitty-gritty muddy business. They…

L: (interrupts) What’s PC now?

P: Oh, common’?!

L: Ah, yeah, right. Sorry.

P: Tztz, you didn’t do your homework when preparing for this interview?! You don’t know our 6 P’s?!

L: No, no, yes, uhm, I know them all! (nods, while getting a first glimpse into the intimidation tactics) It’s just a lot to remember what you give your staff to memorize.

P: Yes, that is how brainwashing works, repeated bombardment of silly word games.

L: Sure.

P: So, where were we?

L: With HR not doing the dirty work.

 

ronald-mcdonald-you-re-fired-meme

 

P: Ah yeah, so they fire indirectly using their operational side of the business, managers who are tasked to hold hearings that are “fundamentally flawed” as one Tribunal Judge called it, they are unfair and only impartial if we need to cover ourselves.

L: Ah! So, it’s a lot to do with fear management?

P: You got it.

 

L: And how does the fear management work exactly? Talk me through a typical day in a Pret shop.

P: No problem. First of all, we don’t like to be known as a sandwich “factory”, even though we are hundreds of little sandwich factories. So, we put intensive incentives in place, pay a little bit more here, give a little more holidays there, put on elaborate parties, let the kitchens play loud and fast music to speed up their work pace and avoid them talking too much with each other wasting our precious time, no matter if they get a head ache or a tinnitus etc. etc.

In reality we have no choice but give a little here and there as the job is way too harsh, stressful and non-rewarding. So we apply psychology where we call our sandwich makers “chefs”, let them go through patronizing “graduation” so they assume they achieved something and won’t leave as easily.

 

L: Ah, clever!

P: Yes, it’s all psychology. We have slogans on our packaging saying “Lovingly made in this kitchen today”, we’re having a laugh with our staff because in this high-paced and stressful environment making something “lovingly” would only be to resign!

But our real main ingredient and the real spelling behind our acronym as already hinted early on is, Pret really is a four letter F-word spelled F E A R. It means Fire Early At Request or with the nickname of “Fret” to make it more appealing. Fear management is the main motivator for our lovely and hard working people, but we facade this in the perfect packaging of “Good Jobs for Good People”. We have a lot of good people, but after a while they get so burned out, feel devalued and dehumanized that they are not “good” anymore, and there are plenty of young people lining up for the job. We give out disciplinaries like napkins, we make sure that our staff always worry about their job security, and we don’t tolerate people being vulnerable (takes a sip from the organic coffee).

L: What do you mean by “vulnerable”?

P: Well, simply inconvenient occasions like bereavement or even mental illness of our staff. We feel that especially bereavement is “imposed” on us. That’s not nice.

L: (looking confused) So, it would be best to not be vulnerable, as staff wouldn’t be safe in their jobs?

P: That’s right.

 

L: So, if staff are bereaved, or suffer from a mental illness or disability that might affect their day-to-day work, and even if they work still really good while in bereavement, there is no policy in place to protect them from potentially being bullied by superiors?

P: Yes, something like that. We have a large HR department, larger than the IT or even food team. But it isn’t large enough yet, as one of our former employees has exhausted our HR department after being bullied during bereavement and being held low in shops. So we want to expand our HR staff to not let this happen again.

L: Wow! Must have been hard work. But at least you learned from this and won’t let the bullying happen again. That’s great.

P: No, we won’t let it happen again that anyone approaches HR with their concern about bereavement and bullying like this anymore, even though we advised that person (whom the CEO called his “late night girl”) to raise grievances, as we didn’t want to interfere with how the managers were mistreating her. As we don’t have an anti-bullying policy in place to protect the bereaved, we aim to divert to the grievance procedure as we don’t want to admit that we have a huge problem. A grievance procedure often deters the employee to raise the issue formally, as this is quite stressful to have to come up with all the evidence, not to mention becoming a target after speaking up.

For other issues like sexual orientation, pregnant women, physical disabilities, religious beliefs, equal opportunities etc. we have a strong and clear zero tolerance policy on discrimination, because there are laws in place and we would get into trouble if we’d let those groups be bullied. Sometimes we even use any of the above groups in discrimination to get rid of other inconvenient employees, the laws for the protection of the above groups really come in handy here, even if we have to tweak our reason for dismissal a little.

And our luck is that there are no laws to protect the bereaved, we can openly and even in writing express that this is “imposed” on us without any problems. We just don’t really want to bother with grief and mental issues, even while we know that we all will die, and 1 in 4 of us will at one point or another suffer from a mental health condition. Death and illness can happen to any person at any time for any reason. But we don’t want to think about it and want to just concentrate on the material world with all the money that can be made. If you work for us, your mind needs to be of steel and you better have “Metal” Health.

L: Just like a machine or a robot?

P: Exactly!

L: I see. Hm…

P: You’re catching on fast, I like that.

L: Oh, thank you, I feel honoured! *blushing*

 

flick2

 

P: So, to finish the thought, we pride ourselves in our HR department. They are super busy with all the grievances raised and disciplinaries issued, and of course the firing squad, ready to fire anytime for any and no reason (checking the phone as a text message comes in).

L: Sounds quite efficient. I’m impressed.

P: Thank you. Yes, could we speed this up a little? I have to attend to some business.

L: Sure, just finally I’d like to throw some questions out that you cannot skip, but have to answer honestly.

P: Uuuh, I’m intrigued, fire away!

 

L: Who was the first one you ever kissed?

P: Oh, I’ll never forget my first kiss! It was McDonald’s. We even got married so I can get a green card to the U.S. But we are divorced now, as I gotten my green card and dual citizenship now and won’t need McD anymore. But we are still friends.

L: Any kids?

P: Naa, we were always married more to our jobs, and our different tastes in food finally split us up! Career is more important, and as soon as I had my foot in the door to the U.S. our divorce was imminent.

L: It was a “marriage of convenience” then?

P: You got it!

L: I see. Okay, while on the subject of super mergers, what super powers would you like to have?

P: To fire all the shop staff in one go and exchange them with perfect smiley robots that are so real looking to customers unlike the current prototypes, fooling them, and so increase our profits even more. That way we won’t have to deal with staff not being as productive when they go through personal issues like bereavement or illness. We also won’t have to deal with any human being thinking for themselves. But mostly that way we can truly “man” all the tills at all times and have enough staff, almost more than customers. We could even place a human looking robot with each and every customer, raising sales going through the roof. We would also scrap the Misery Shopper, as we won’t need them anymore since we have perfect robots. Can you imagine the amount this would slice off our labour costs and bring out the maximum? (sigh, what a dream!) But it also means that we would need to rethink the HR department, maybe turning them into mechanics fixing the robots when they break. (ponder ponder)

 

L: Sorry, what did you say, the what? The “Misery” Shopper?? What’s that?

P: Did I say that??

L: Uhm, that’s what I heard.

P: Sorry, I meant the Mystery Shopper *smile*

L: Maybe I just misheard as I had a miserable coffee this morning! The competition hey. Should have gone to Pret instead!

P: Yes, that’s it, it’s all your fault! You misheard, it was your mistake, not mine! It’s one of our important Pret attributes, always blame downwards, never take responsibility. As long as we can smile, we’re fine!

 

robot-916284__340

 

L: Okay back to my questions. What time period would you like to visit, past, present or future?

P: The future, always the future as the present is a blur and the past is done with and not worth keeping fond memories of. We move on quickly, whoever can’t keep up with the pace will be left behind.

L: No regrets then, huh?

P: Hello? We are Pret we don’t regret!

L: I see. Who would you like to collaborate with in business?

P: Anyone and No one. Anyone who could pour more money into us, so that we can squeeze even more out of our workers to repay the investors. We don’t like to share the spoils except only with our HQ people and high up leaders. But if we do have a moment of generosity with our shops, it is mainly to try and keep them before they leave or our aim to win new ones (whispers: Brexit’s advancing fast now).

 

L: What is your greatest accomplishment?

P: Okay, that’s another tough one, as we have so many. But I would say… (looking up at the ceiling, tapping with the fingers on the coffee cup) I’d say it really is our HR department with that ever impressive slogan of “Doing the right thing naturally”.

L: What do you value so much that you would put your money where your mouth is, so-to-speak?

P: Again, investing in our HR department, making them bigger, even though they are already bigger than any of the other departments. We’d like them to give more disciplinaries, neglecting the bereaved and mentally ill, and fire faster. Any support that is in place, most are just Pret-ense for our own fear of the Tribunal, as we like to live up to our name.

L: Which was what again?

P: F E A R.

L: Ah yeah, that’s right.

 

L: What was the moment when you felt you’ve made it?

P: When our staff bought into fear management and unnecessary pressure.

 

robot-3486900__340

 

L: What was the scariest encounter you’ve ever had?

P: Tribunal Judges at first, but when we lose our case in court, we just pay the peanuts the Judges order us to pay in compensation and then go back to business as usual. Our most scariest encounter will always be the customers and public pressure, not to mention the Unions!

L: And the greatest?

P: All our hard working people in the shops, especially those with integrity and longevity during hard times. We really feel intimidated by them, as they show real passion which we only Pret-end to have for them. But don’t tell them, they need to think that they are not valued and their work is never good enough, so they work harder until they burn out and are exchanged with “fresh blood”. It’s like one of our main acronyms: FIFO, First In First Out or our internal acronym BPOFBI: Black Pudding Out Fresh Blood In. If they find out our tactics, it would also be the most embarrassing encounter, but that’s between us.

L: Of course! You do love your acronyms and slogans, don’t you?

P: (Smiling) It’s what makes Pret PRet!

L: Yes, Pret is next to nothing when it comes to PR.

P: That’s right, we are especially successful in this by employing former homeless people to confirm this when the pressure on us gets high to explain why we treat our staff so poorly. The CEO invites a group once a year to his private Austrian property, and that way we win them for our reputation to speak up for us should we reap criticism from the public regarding staff treatment. We also aim to not integrate them too much into regular Pret shops, but are working on having shops run entirely by former homeless people, as they won’t cope in the long-run in a regular mainstream Pret shop, with all the bullying and high stress environment. It wouldn’t look good on our PR.

 

L: Makes sense. To continue with the questions, which food item are you currently working on to be the best selling of all time, not only in Pret but in the world.

P: Well, now you want to know some secrets here, what food item our food team is working on. I can’t let you in on that one, even though I agreed to do an open and honest interview. But I will say this much: it has to do with the Hearts of our staff.

L: Interesting! Similar to dishes like Liver Mousse or Kidney Pâté, but only with Hearts? Like Hearts on a Platter? Are some Minds part of the new stew as well? Oooh, I can’t wait for the new product launch!!

P: (motions with a gesture of sealed lips)

L: What, if any, is your hidden talent?

P: Doing the wrong thing naturally.

 

People-who-are-dishonest-are-perceived-as-incompetent-

 

L: On a personal level, which instrument would you like to play?

P: Hearts and Minds.

L: You can only choose one!

P: That’s not fair! I can’t choose! *biting on the coffee lid*

L: Well, strive for perfection here, a little extra mile will go a long way.

P: Okay Minds, as Hearts are often broken already and useless therefor. The Mind still needs tuning and somewhat breaking like a wild horse that is thinking on its feet too much. We are not in the horse whispering business, we break them!

 

L: Starbucks or Caffee Nero?

P: Pret!

L: Prosciutto or Posh Cheddar?

P: Well, since we go towards more Vegan, it would be Hearts. Organic Hearts of course!

L: Of course!

L: Mystery Shopper visits or Senior Management visits.

P: (regaining posture after the Heart vs Mind decision) Senior Management visits of course, we love to see the nervousness and fear on the faces of our managers and teams when we walk into shops.

L: Makes sense, that F E A R thing again, I really get to know you now and how consistent you are, very reliable.

P: (lifting the head with pride) Thank you. Now I am almost blushing.

L: Comedy or Drama?

P: Since we have too much Drama already, I’d choose Comedy, although they both go very close together in our company.

 

stressed-woman-3309731__340

 

L: Which micromanaging rule are you most proud of and why?

P: Letting our staff sign countless training rules without having the time to really train. We just like to cover our backs.

L: Which other countries would you like to conquer for Pret?

P: The whole world of course, even jungles where the monkeys live.

 

L: While on the subject of monkeys, if you were an animal, what would you be?

P: A Pret-Bull.

L: Why?

P: We like to look intimidating to our staff, but they don’t know that barking dogs don’t bite. We only bite together in groups and when we smell fear, which brings us back to fear management.

L: All well thought out then.

P: Yes. Are you sure you don’t want that coffee? It’s free!

L: No, thank you.

 

L: Final question, what was the best advise you’ve ever received?

P: Hire fast and fire even faster. Made today, gone today.

L: Thank you.

P: Well, that was fun!

L: Yeah, wasn’t that bad, was it? It must feel good to be honest.

P: Absolutely, never thought it would feel so relieving. I’ve learned a lot about myself today. Well, unfortunately, since it is lunch time I have to get back to the pub with my OPs managers for a few pints while our good and hard working people make it happen for us.

L: Of course, thank you for taking the time out of your busy schedule. And thank you for this imaginary but honest and open interview.

P: Any time! And let me know whenever you want that free coffee 😉

L: Thank you. But no thank you. I am on my way to interview Sainsbury’s, one of the big ones to have signed up for the Disability Confident employer scheme, I want to avoid too many toilet breaks during this important interview.

P: Disability what?

 

L: Never mind, you wouldn’t be interested in that.

P: I guess you’re right. We need to keep that fear thing going.

L: That’s what I meant. Thanks again. See you again soon. *not*

P: Yes, oh while you are with them, could you ask them if they would be keen to have a Pret shop inside their supermarkets, like Costa does with Tesco with those rather unhygienic automates? That way at least we could Pret-end again to be part of this Disability thing you talk about without really being part of it of course. 😉

L: I see what I can do… *not*

 

Late Night Girl2

 

©2018 LateNightGirl.org

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Quote of the Day #40 – Odd A Manger

 

This is a review from a former Purchasing Director in Pret NYC.

 

One of the oddest work experiences. Worked their during a transition period – so company going in one direction and then the opposite.

 

Yes, I got frustrated countless times in shops when new rules or strategies were introduced and days later scrapped again or changed, as if whoever makes these decisions didn’t really think things through. It often seemed decisions were made out of compulsion where someone had a brilliant idea but didn’t think it through thoroughly.

Free lunch seems to be the only “Pro” most people mention.

 

2 faces

 

 

2017-02-28 NYC ODD A Manger

Former Purchasing Director, NYC.

 

More Staff Complaints

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #39 – Pret A No Respetar

 

Pixabay_criticism-440219__340

 

Okay, “no hablo español” was about the only thing, apart from “gracias” and “corazón” I was able to say when I visited American friends in Mexico some years ago!

But I think I can figure out that much, that this Spanish speaking person who submitted the below review was not a happy camper! And I do understand 1 star out of 5 very well! This person formerly worked at Heathrow’s Terminal 5 and I can imagine the immense stress there, as I have heard horror stories of working especially in Pret at Airports.

One former manager who used to work for Pret in one of the airports, I had a chat with a few years ago while I was on my lunch break when I was still in Pret. This former GM started to work in another food company that just opened next to the Pret shop I was working in at the time, and over time we started chatting about Pret and our experiences.

I sat outside in his area of his company’s food shop having my lunch break away from my Pret shop, as I wanted to eat in peace without being constantly interrupted by my boss asking me work-related questions. This was another stress factor in Pret, you often had no true break because your boss would even ask you to look after the shop WHILE you were on your break in the shop! So, I often left my store to sit somewhere else to gather back some strength and sanity!

This former GM told me stories of how horrible it was for him before he became a GM at his then Pret shop in an airport. He said that he and his colleagues used to get so frustrated about the terrible treatment from their line managers and GM, that they would retaliate by throwing away boxes and boxes of food items, like cakes, expensive foods and other items straight into the bin, while checking the early morning or night delivery that arrived daily for production or immediate display.

But they would check off the items on the invoices as if the items arrived. That way they created huge unaccounted for their shops, which in turn affected not only the business financially but also the manager’s and OPs manager’s bonuses. And that was the goal, to f*dge-cake s*gar-pie attack the bonuses of their bosses who mistreated them. Down the bin!

Now, I don’t agree with that at all! This is not right, first of all throwing food away like this and also just in principle doing this kind of retaliation by destroying what belongs to a company. But it does make a lot of sense, that when people are treated badly, when they are devalued, disrespected and burdened down they go down that route. And if they cannot get any support from HR or leaders, in their despair and anger they WILL find a way to retaliate, be it in an acceptable or unacceptable way, but they will retaliate.

It’s like recycling… or as the saying goes, “What goes around comes around”. There have been studies that in workplaces where staff were mistreated, the company had a high level of thefts for example. Whereas, when employees are treated fair and feel truly valued (not just bribed with financial incentives), there aren’t as many problems like this.

 

All I can about understand in this review is what I choose as today’s “Quote of the Day”:

Los managers son penosos“, “un horror!!” “desastrosa” and “todo… no tiempo libre, no respeto..”

 

2018-08-07 Quote Pret A No Respeto #39

Former TM, Spanish Review

 

Other current and former staff complaints.

 

If anyone reading this speaks Spanish or knows someone who does, could you/they please translate this as precisely as possible, preferably by two people for accuracy?

I want to avoid Google or other translators, as I won’t know if it is correct. And I want to do this person’s review justice.

Would very much appreciate it. Gracias!

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #38 – Pret A Manager

 

Quote of the Day:

the staff are great the guys who do the real work. The management suck

 

chicken-2584740__340

 

 

2014-04-26 GM Pest Problem

A Manager review, who says that management doesn’t give a “damn”!

I have had an internal interview once with a manager for an assistant manager’s position. As the GM talked me through his shop and the team, he mentioned that the kitchen in this particular shop is very tiny (as many kitchens are) and that he himself would never work in these conditions! This is a manager saying about the shop he is responsible for, pressuring his team to achieve productivity in a tiny kitchen he himself would never work in! This is Pret management for you!

I have had countless complaints of and conversations with my managers, who themselves don’t like the job or wouldn’t subject themselves to these work conditions, while pressuring their teams without giving them relieve. Managers who have mortgages to pay. I was always disheartened at this attitude from selfish managers.

But to be fair on the cleanliness issue, the cleanliness has approved after EHO / government health & safety visits. It used to be quiet bad, but has since improved a great deal, although with a lot of pressure and at the cost of TMs working extra time without pay! And I will not get into how long it took to deal with the “droppings”. It always takes the government to catch businesses not doing the right thing naturally! But I can verify that cleanliness has changed and improved. That much fairness is on the house!

But staff treatment and the appalling management approach remains a huge issue, as the foundation of success is to pressure staff, cutting hours and squeeze everything out of the teams to maximize profit. And no amount of PR will have current and former employees quiet and me stop to compile their outcry, because it hurts and damages people. I survived, and I will never be silent again.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #37 – Pret A Scream

 

bully-1

 

Quotes of the Day: (Where to start!)

 

This job was one of the worst working experiences I’ve ever had. The management was horrendous… I felt like I was a slave, the manager would scream at me like I was a dog to make the items faster…

One of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were were having fun and smile at all times. Obviously you want to treat the costumers great by smiling but they don’t know what happens in the back and how much stress you have to go through to get all the stuff done in TIME… There’s also no job security because you could get fired for the tiniest thing… you need to dedicate yourself to pret 110%. The manager was always putting me down making me feel like I wasn’t giving my best and threatened to fire me if i didn’t make X amount of item per hour… whoever is reading this and is considering to work or apply to this company, PLEASE don’t do it

 

I have read you and so will others! I believe you. I have been there.

I can underline every word here. In bullet points:

  • The co-workers are great, and I can verify this, the teams most of the time are wonderful, hard working, follow really well the lead as a team leader if you respect them, help/support them and treat them well. It is just when people start moving into management levels, that they start to change and turn from being nice to being task masters out of pressure and immaturity handling power and leadership without adequate training in leadership principles and skills.
  • Fear management
  • Constant threat to job security
  • Unnecessary pressure, even if you don’t mind working hard, it is never good enough!
  • Emotional labour, forced to smile non-stop even while unrealistic (I was bereaved and treated with NO mercy!)
  • Horrendous management …

 

I could go into every sentence in this review, but I want to explain something about this forced happiness and smiling that this reviewer put so well into words:

Quote: “One of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were were having fun and smile at all times.

This expectation is so warped and twists your emotional well-being into this sick feeling and eventually makes you mentally ill. On the one hand there is a manager shouting at you, manipulating you, threatening you with your job security, day in day out – and then on the other hand – is expecting you to be HAPPY and SMILE!

If you have never experienced this sick abuse and perversion of emotions, and this IS abuse and perversion, you will never understand how this feels, and especially when you even go through bereavement on top of this!!! It is textbook emotional abuse!

After I was transferred to a shop of one particular line manager in the middle of my traumatic grief and grievance hearings after being bullied extensively, we had a poor Mystery Shopper result. The Misery Shopper as I call it, literally stated that upon entering the shop they felt “miserable”. No one was smiling, no friendliness etc. So, we lost bonus and had one of the poorest scores ever in the company.

The line manger gathered us team members in the kitchen and gave the biggest “anti-motivational” speech I have ever heard! He ranted on about how “a smile is part of your uniform!” We were supposed to leave our problems at home, and smiling is part of our job description. He repeated that a few times as it seemed he loved the sound of it…

I remember my paralyzed emotions and disbelieve that this nightmare never seems to stop. He then went on to say if we had anything to say about this, to speak up then and there, because later he won’t accept anyone to come to him about this. In hindsight I believe he said this because he knew the team was too intimidated to say something right then and there. But he didn’t realize that when you have lost a loved one, you have nothing to lose anymore as the depth of grief and pain can never be topped with bully-crap management like this.

Perplexed I said to him that I rather would want to say something in person later in the office, not in the group as I felt very strongly to tell him something for which he was notorious, but I didn’t want to be disrespectful to my boss in front of the team! He persisted and said, “speak up now or later there is no opportunity!” I asked surprised if he was sure, he just looked at me. So, I said to him calling him by his name: “But So-and-so, you never smile!”

He was visible taken aback a little and immediately “corrected” me, that it is not up to me to tell him this, but that it is up to his boss to tell him this. I apologized and thought to myself…. what I won’t write here!

But from then on I could see an improvement where he made an effort to smile and be a LEADER and an EXAMPLE in what he expects from his team! He also improved in encouraging the team after I mentioned in the office later that teams are never motivated by being told off all the time, but with some encouragement, miracles happen!

Needless to say, I never gotten promoted nor given the credit for building the team UP instead of tearing them DOWN!

I was getting tired of having to train managers who reaped the harvest!

So, it’s my turn now to rant and rave, and to have my “I-have-a-Scream-speech” moment!

 

 

2014-12-26 NY GOOD

Former Team Member, NY

 

Numerous Staff Complaints along the same lines.

 

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Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

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Quote of the Day #36 – Pret A Unpaid

 

Hand pexels-photo-167964

 

Quote of the Day:

If you don’t want a lot of stress in your life, avoid this place. Unorganized management always pushes you to finish in time and a lot of time they forget to pay you out. … A lot of dumb and disrespectful employees. Very unfair company

 

2018-08-04 Quote #36 Pret A Unpaid

Former Team Member

 

Taken from other Pret Staff Complaints

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

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Pret being Careful to Integrate

 

former homeless people into regular Pret shops.

Some more free PR for Pret.

In the PRet CEO blog about the “Rising Stars” former homeless employment program, the idea came up for these “Rising Stars” to solely work together in a Pret shop.

CEO Quote (I added the bold):

“Our shop idea lost momentum when we returned home. People pointed out that we didn’t have enough Rising Stars at a management level to actually run the shop. Others felt we might be leaving them too exposed, as we are usually careful to integrate Rising Stars into our shop teams.”

Might be leaving them “too exposed”? Question: Too exposed for what? Answer: Too exposed to the stressful and bullying shop managers and work environment.

They are “usually careful to integrate” former homeless people “into our shop teams”. Question: Why are they careful to integrate them into their shop teams? Answer: Same as above, because shops are a highly stressful workplace with bullying managers who are drilled for targets and profit.

 

Unfairly dismissed and made homeless:

Pret A Marley shot the Sheriff

Link

 

Many managers have no people and leadership skills, and often are even incapable to run a shop, so they rely on skillful workers covering for them, especially the team leaders (with the green belts) who really are the managers putting in the hard work and running the shops. Managers prefer to sit in the office, looking important and concentrate on cutting hours to maximize profits for the huge bonuses for lower, and especially upper management. They treat their teams disrespectfully, discriminatory and exploitative (see the Staff Complaints I repeatedly link to, as well as my traumatic experience). A former homeless person if they have been traumatized, or suffer from mental ill health would not hold under this mistreatment. And this kind of work environment makes people unwell, losing their mental health and jobs in the first place. So, these “Rising Stars” are more protected, so are the young apprentices. And rightly so, they should be well cared for, I absolutely agree with and would support that.

But my outcry here is, that it looks to me like they are “separating” former homeless people away from the bullying mainstream shops to be able to show how “successful” this scheme is and how much they care for staff or disadvantaged or former homeless people. And this then serves as great PR in the future should “regular” staff complain, the “Rising Stars” then serve as shiny examples.

And further, instead of Pret softening their approach in staff treatment throughout the whole company, integrating people from all backgrounds, treating ALL staff with value, decencyrespect and dignity, they choose to use certain people for PR while continuing to drive all the other employees to exhaustion and frustration to maximize profits. Pret just creates pockets of shops where a certain group of people will be “cliqued” together to show a nice front again. Helping people off the streets, giving them jobs is a decent and noble thing, but it should be the norm. Pret’s CEO should not be bragging about it, using former homeless people for PR, while having countless hard working people unfairly dismissed, and then becoming homeless!

 

2018-11-01 Go back to UK

13. Oct. 2018

 

I myself after having been bullied during bereavement, tricked and trapped by Pret’s toxic HR via their Development Manager sanctioning me to get to me because she had a brother who died in his flat, like mine did. But instead of putting us together to support each other in our common bereavement, she was used to sanction me for my traumatic emailing and she then entered into secret emailing and text messaging with me, resulting in me getting fired days after my dad came out of his coma. This and so many things Pret did could have also put me on the street and the depth of suicidal thoughts I entered in and my question to Pret remains regarding an AMK who died to suicide last year. It is a typical thing the CEO does when he does a “good deed”, he announces it via email to the shops or on his CEO blog, while not caring for the mainstream staff whose lives are getting ruined.

As a former IT Analyst who reviewed head office and how PR is used wrote:

“Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes good PR. Genuinely fake and dishonest company.”

 

2018-07-06 Head Office PR

19. Dec. 2017

 

In my bereavement having made the mistake to approach a corrupted HR department, with the Head of HR AND Recruitment just sweet-talking me, while he, as the Head of Recruitment as well could have easily put me in an area of the business where I could have recuperated in a less stressful work environment, so that my “star” could rise again. But it was no coincidence that I was continuously placed into shops with suppressive managers.

I was shouted at, belittled, held low, given small tasks whereas I was extremely good in my leadership role, but couldn’t grow, information was kept away from me in order to not grow in my work, I wasn’t even invited to a leader’s Christmas dinner shortly after my dad came out of a coma and I returned to work needing to earn money. All of this under the watchful eye of the Head of HR and Recruitment. And all after having worked in Pret for almost 10 years, having a track record of doing an extremely good job, but then becoming bereaved, traumatized, and under the bullying turning mentally ill.

 

Horrible Company Pret

YouTube

 

So, this hypocrisy of “Rising Stars” while their current workers’ “stars” are falling and are stepped upon, is PR that is a slap in the face of anyone who experienced Pret as a “terrible”, a “nightmare”, “horrible”, “bullying” work environment. Disregarding and “discarding” loyal, hard working people because they become an inconvenience in their bereavement or mental illness has been my hellish Pret experience.

 

2018-07-23 Quote #27 Pret Hellhole

13. June 2018

 

CEO Quote:

“Today we celebrate 10 years of the program and I’m pleased to say the situation has changed. We are very proud that enough Rising Stars have now developed through the ranks to become Managers, Team Leaders, Baristas and Hot Chefs. This means we can now build what we like to call a ‘family tree’ – the ideal team structure to run a Pret shop.”

… away from the mainstream bullying management style, continuing to maintain a facade in PRet-ending to be a great working place for people. And no amount of trips to Austria will convince me that Pret has changed for the majority of the people, not just a handful, mainly young people. And manipulating former homeless people, using them for PR so they will say how lovely Pret with its CEO is..

 

2018-10-21 #61 Slaves Company

 

I mentioned it in another blog entry already, that it is also very interesting that mainly young people are furthered like this, as the investment will pay out longer, while a former 40 or 50 year old homeless person  brings too much baggage, life experience and a zero tolerance of bullshit. Young people don’t know their rights in the workplace, they are cheap labour, are paid less under 21, and can still be manipulated and molded into a system.

If Pret discriminates like this and refuses to treat ALL their workers fairly and with value, they maintain a viscous circle making people suffer and mentally ill, and ultimately will hurt themselves in the long-run.

 

Another recent quote from YouTube:

“I used to work for Pret as a main barista for about 2 years in London. It was a total nightmare… Their system is utterly mess and they force employees to work extra.”

 

James Ashword video comment by Hailey Hyein Lee

 

And THAT amongst all the other staff complaints, is why Pret knows that they cannot put former homeless people who have been vulnerable for a long time into this mainstream stressful, chaotic and bullying shop environment. And they refuse to change work conditions for ALL Pret employees. That’s just another way to discriminate.

Pret of course will not respond publicly as they briefly did in 2012 in reaction to Andrej Stopa, because if they would respond publicly to my outcry with Brexit at the door and many staff having left already, staff members may have the courage to stand up themselves when they read what I write.

Another quote from YouTuber, Logic 2000 in the comments section of Andrej Stopa’s video:

“I am not sure about trade union thing. but pret is pure exploitation of foreign workers modern day slavery. systematic abuse disguised as productivity target.”

 

2012 Andrej Stopa Video Comments1a

 

Direct and true words!

The truth will always come out in time.

I almost lost my life from my Pret experience. And I will never be silent again.

Pret is “careful to integrate” former homeless people into regular shops, not wanting to leave them “too exposed” fo this:

JavaScript required to view slideshow. May not work on mobile devices without Wifi.

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints

 

UPDATE: October 2019

Clive Schlee, now former CEO since mid September left Glassdoor already in mid July 2019 to avoid further poor scoring from staff. Staff always speak out anonymous, away from the fear management and PR lies:

2019-06-30 44 staff 50 Clive

 

Clive Schlee, not taking responsibility as usual, passed on the spot on Glassdoor to Pano Christou in July 2019, even though official start for Christou was in mid September 2019:

2019-10-02 Pano 38 26

 


 

UPDATE: September 2019 – YouTube Slide on Staff complaints:

 


 

UPDATE: 12.11.2018

I re-wrote the true Pret program of the “Fallen Stars“, some who became homeless, some addicted, I became suicidal, one AMK ended her life last year etc. etc. etc. The time will come where Pret staff also join the McDonald’s, Weatherspoon, Uber… staff with Unions and strike against the harsh work conditions and fair pay. I at least am proud to have put a spotlight on Pret with the Unions that they weren’t aware before. My work is done, and other will pick up and show the true face of Pret and stand up.

 

 

 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

 

Interview:

 

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Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

PRet A Manger

 

What makes Pret being Pret? Not doing the right thing “naturally” as their slogan says. What does Pret do next to nothing that makes them unmistakably Pret?

 

Word PR.Isolated on white background.3d rendered illustration.

 

I was awaiting an open retaliation or “tangible” trouble for going public with my traumatic experience in Pret, but no, I have to be disappointed again! I should have learned by now!

Pret’s done it again, the PR thing. This blog entry is for them of course a welcome contribution to their PR. I am feeling generous today and will explain why below.

Usually on Pret’s and the CEO’s Twitter there is something about a new product or a scheme like new cutlery, bottles etc. pinned to their pages, but since recently Pret’s pinned tweets are about all the good deeds Pret loves to advertise to the public, how Pret gives jobs to people who were homeless etc. So far so good.

So, the Tweet goes: Look at what lovely things we’re doing! Braaaaggg:

Btw, as an “Ex-Pret” I suggest to run from Pret before the stars fall from the sky!

Twitter Pret

 

and then:

 

Twitter Pret2

… while other staff members are unfairly dismissed and made homeless.

And on the CEO Twitter the pin is about the £1000 for every employee.

This sudden generosity, where it used to take 10 years of service in Pret to receive £1K now is “thrown” at all new and long-term staff, which to me looks like Pret is desperate to recruit and retain their staff, while making others redundant in HQ. Just shifting the money a bit in the midst of this Brexit angst.

 

Twitter Clive

 

So, what’s my problem with these? No problem at all, looks all very sweet and lovely, except to say that I crinch at this hypocrisy!

And I can’t help but think also of age-discrimination. All the former homeless people in the photo seem in their 20s or no older than 30s, as well as the apprenticeship scheme with young people who are paid less per hour, means that the “investment” in them will pay out longer than taking over 40 or 50 year old former homeless people. Young people don’t know their workplace rights yet, they are easily to be brainwashed and molded into a system whereas an older person comes with a lot of life experience and a zero tolerance for bullshit.

One review from a former employee has put it in more “krass” words, that even I find a bit too strong, but the reviewer, a former Assistant Manager who has a little more insights into upper level management and tactics than I have, wrote, quote:

“now the company is just about the profit also it is run like mafia organisation where it is about who you know, the team member are over worked and managers are always working with fear … Get back to basic, care about the team and always listen to the little people, also be open and get rid of some top management who are so corrupt.”

I can certainly verify about the favouritism in Pret where you can work your butt off but are never promoted while an incapable and bullying team member sleeps their way through the ranks. But I just don’t have the courage to say the “M*fia” word and rather quote it, but the PR stunt is certainly a close relative to how Mafia organisations work. They “rampage” their way through a region and town, and in-between they give money to the little people and make substantial donations to charity.

Of course with the Mafia it is a mix of bribery, money laundering and “investing” in the little people, so when they need a boost in their reputation, the small folk will stand up and say what great deed this organisation has done for them! Super duper clever PR in a nutshell.

And a former IT Analyst of 8 years in Pret giving a review on HQ, quote:

“Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes good PR. Genuinely fake and dishonest company.”

 

2018-07-06 Head Office PR

 

To pin ones photo with ex-homeless staff on ones Twitter feed and try to buy current and new staff with £1000 incentives, while the atmosphere in shops show a different story, is what my problem is with this.

Now, I am really glad for these and other ex-homeless people to not only get a shot at work and a new life again, visiting the CEO’s Austrian PRoperty, and also for the apPRentices, who are all treated a little “softer” then the rest of the workforce, but if this is the only response to my public outcry, I am really disappointment. And if I was a former homeless person, I would be really ticked off in being used for a PR stunt like this.

You may say as some have that I am very passionate about my Pret-rants, or you may think that I am too angry. Yes, both true, and if you have followed my story with Pret you will know why, if you agree with my public outcry not, but you will know why.

For any new reader, in a nutshell, I worked in Pret for almost 10 years. After 7 years of service I was bereaved as my brother died and the circumstances around his death and how I received the news were extremely shocking and traumatic. But regardless how his death was or how I received the news, bereavement is bereavement, and instead of being supported, I was bullied, targeted, excluded, shouted at by line manager after line manager, tricked and trapped by Pret’s corrupt HR department and patronized by the CEO who labeled me his “late night girl”. The support that I then received was a lot to cover up their tracks and a Pret-ense in many ways.

Because the managers in shops are not trained in how to deal with a bereaved staff member, the Head of HR met with me after I contacted the CEO for help when the bullying became unbearable. At the first meeting the Head of HR asked me how meeting with him was for me on a scale of 1 – 10. Confused at this weird question but in hindsight understanding that he had the need to get his ego scratched, falsely assuming I was “star struck” in having met with a big gun. Nope, I wasn’t impressed, especially after I approached HR for almost a year with suggestions for support, hitting a brick wall! I needed to meet with and the support from my line managers who were at a loss, frustrated and angry with me, belittling and offensive, and as one bullying line manager wrote in an email to his boss that my situation was “imposed” on him.

And another time the Head of HR met with me again while I was in the middle of a 3-months sick leave, but then not knowing it would turn into 3 months, a sick leave that was kick-started by my line manager shouting at us leaders again for no apparent reason and my anxiety level couldn’t handle this anymore. In this sick-leave I had my first massive panic attack in my sleep, waking up from or with a panic attack I didn’t know one can have in ones sleep. Dragging myself to A&E at 5am in the morning thinking I’m in the middle of a heart attack and the fear of death in me.

The Head of HR met with me again then and made the first of four settlement offers if I resign and be quiet about my ordeal as well as not go to court. Of course I refused as I don’t prostitute my values, nor am I willing to suffer in and “of” silence for the rest of my life. And then he had the audacity to want a “cuddle” when we finished the meeting where we met in a Cafe Nero. Not quite the professional end of meeting I would have respected as such. He put his arms around me and I remember ducking down confused, and later thinking to myself, that he should make up his mind if he wants me to leave or if he wants to cuddle! You can’t have both, sir! But then I heard a few things about him later, and again a lot made sense.

 

 

images.washingtonpost.com

A tutorial

 

Before my brother died, I had a normal life, friends, projects, hobbies, normal problems, bills, just a plain life. Now, Pret was always hard, rude, bullying, but I was able to see through and resist the fear management style most of the time and not take the stress home too much. But when I was thrust into traumatic grief and still working really well, even making the effort to bring suggestions to Pret, I was then drenched in great fear and anxiety that bereavement and trauma brings with it as a default. But this extreme fear was intensified by the bullying culture in Pret. I was like a zombie stumbling around and still don’t know how I even survived this.

So, now where I am publishing openly about my and other people’s experience, having been scared so much by and of Pret, intimidated, confused, angered, now where I am openly confronting this bullying system of Pret, Pret does not have the “balls” so-to-speak to not only apologize, but to respond in a way that would give them a chance to “safe face” and even more, to truly make a difference for their workers as this system is hurting them, and with it Pret in the long-run.

 

YT_JamesHoffmann_Reply2

 

And as it is with everything in life, the truth always comes out, prolonged fear leads to anger and people eventually start to speak out, like in this unprecedented example of sexual violence in Hollywood and the outcry that was kick-started by a little hashtag #metoo that has brought and is still bringing rapists, bullies and abusers to justice. The same it is with systemic workplace bullying, a system like this cannot hide forever behind a PRet smile.

So, posting sweet little photos with former homeless people, using their stories for great PR, and advertising on the rooftops what good deed they’re doing now with the £1000 sudden generosity to each employee, I will refrain from saying what word comes to mind!

 

A former staff member, Andrej Stopa, who was fired for starting a Pret Union is a little more lucky than I to have none other then Andrea Wareham, Director of HR following him on Twitter, which might just be Pret’s way to signal to Andrej that they’re having an eye on him. Keeping him nicely tucked in as long as he doesn’t rock the boat too much.

 

 

Twitter Wareham PAMSU

 

Up until recently I was honoured to have a “Mystery Shopper” on my Twitter following. I had some followers but 1 was invisible, which gave me a good dose of confirmation that when someone has to hide their page, I might be doing something that troubles them.

Unfortunately the Mystery Shopper from my Twitter following has left, or maybe made themselves visible. And as I am customer focused, everyone is welcome!

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – Present poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #35 – Trap A Manger

 

Pret A Trap

 

I’m not into comics, but this just nailed it!

Some beef of Greggs supporters vs Pret from Facebook.

I add some horseradish to that.

 

Quote of the Day:

Huge stress. Never stops. Brute customers. Back pain from lifting heavy boxes to restock products. Shouting all around.
listen to your employees. Say something nice from time to time. Don’t insult them!

2018-08-01 Quote #35 Pret A Trap

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #34 – Pret A Unhappy + extra Quote on the House!

 

“You are of course right, hiring happy people is only a part of the solution. If an employee is unhappy, and its affecting their work, ask them what’s up (gently).”

boss-and-lazy-clerk1
My response: I lost my brother and in my bereavement was NOT asked “gently” what’s up, and even though I have and had a proven track record how good I was at my job, I was bullied, targeted, tricked and trapped by line managers and their bosses with the “blessing” of Pret’s HR dept. during bereavement to get me out. I was ultimately fired while my father was in intensive care, just out of a coma.

My constantly approaching Pret and HR since May 2015 until fired in Dec 2017 with suggestions and ideas on how to support bereaved employees as well as improving work conditions fell on stony ground. I turned into ill behaviour and even then was tricked and trapped. In hindsight I understand now what happened to me. But at the time I was so naive thinking they just don’t get me or are too clumsy. Nopes, this was and is systemic to maximize profits and get rid of anyone who seems an inconvenience to them. Anyone who does not fall into (their) line, needs to be pushed out.

I have survived to tell my story as “gently” as possible, collecting and compiling all these reviews from other sites and am waiting which PR stunt, trick and trap or whatever Pret will come up with, to talk themselves out of this one! Silence works, too. Will see. I’m not going anywhere @ Pret, and I will never be silent again.

 

Quote of the Day “on the house”:

“You own everything that happened to you. Tell your stories. If people wanted you to write warmly about them, they should have behaved better.”

Anne Lamott

 

Featured on Pret Staff Complaints. A compilation.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #33 – Red A Manager

 

fist-blow-power-wrestling-163431

 

 

Quote of the Day:

“Please have the staff send feedback more often about working within the company. Especially about the managers that come externally, as most of the time, their personality only is good for business, but not for the people that work under.”

Good suggestion, but unfortunately this would be a waste of energy and time because this type of management is calculated and wanted in Pret BECAUSE of business. Take it from me, I wrote my fingers into a carpal tunnel and spoke my tongue into a swollen slab, with bringing suggestion after suggestion to just hit a brick wall of indifference and stubbornness. The slogans and messages that “Pret is a family” like the CEO said straight after Brexit happened, is just PR to try and keep a work”force” in place that is in reality not a family of course, but like the military where they have to function like machines. Whoever doesn’t survive or is too “weak” will be discarded.

The “family” talk had me fooled for years as well breaking my head trying to understand why Pret is not doing anything about the poor management in shops. Ha Ha, Pret IS behind this poor management. “Good for business” is the only goal in Pret, as I came to wake up more and more after thinking for too long that they are just clumsy or incapable.

Military pexels-photo-279991

Last year when I still worked in Pret I was on my lunch break during a shift in my shop one afternoon, when a Manager In Training (MIT) joined me for lunch who just came back from his training day in HQ. He was looking at his training manual at the part of the “The Four Insights Discovery Colour Energies” that Pret teaches and implements for their managers and which is briefly touched on in Team Leader training courses as well.

Remember, the red, yellow, green, blue in personality and management styles? The MIT casually looked at this page while eating and we started chatting when I asked him how the training is going and if it was good, anything interesting he learned etc. We just had some small talk. I always ask people how it’s going whatever they are doing at that point as I love learning about them.

When I saw the page with the colours, I asked him what he discovered his main colour is. He explained what his colour is and I was perplexed, because he said that his colour is red. I responded surprised and said that I thought his colour was more like a mix of green and yellow, because he was quite caring, fun to be around with, although he was somewhat hectic and clumsy as he was new to Pret coming from a different business. But when I responded surprised at his colour he then said something that had me not only in tears, but the scales from my eyes fell off and it all made sense.

Me responding that his colour may be more green or yellow, not at all red, he said, “No, no, they (the trainers in HQ) told us to kill the green because we are a business”, that red is better for business.

These were the literal, exact words he repeated from his training!

Kill the green because we are a business!

I almost had my food stuck in my throat when he said that. He knew my story of mistreatment during bereavement a little bit, and I just teared up right in front of him and said to him, that “this attitude they are teaching you to ‘kill’ the green literally almost killed me!”

He just starred at me in silence as if the penny dropped since knowing my story. He just went quiet as if having second thoughts on his “choice” of colour. I don’t know where he is now, if he made it to be a manager, I’m sure he did, but I hope these few minutes of a conversation had him rethink his approach and not doubt his colour or personality, nor let anyone tell him how to twist himself into a “colour” that he is not, a colour that hurts people including himself.

This is why this review I posted a few days ago makes so much sense and my years of experience in a raging red hot environment that gotten me ill and almost dead!

Well done to my fellow former team leader colleague for leaving early!

2018-07-31 Quote #33 Pret A Red

Former Team Leader

Taken from a list of Pret Staff Complaints collected from Employment Review websites.

 

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