The BEST Description of Systemic Workplace Bullying

… under HR and Senior Leadership.

I have spent over a year writing my hands into a carpal tunnel (not really, just using a metaphor!) on what I’ve been through in Pret A Manger. I described how systemic and toxic Pret’s bullying is behind the smiley facade!

I can wrap up my whole experience and website in this one text I came across on Twitter:

 

Describtion Systemic Bullying

From Twitter @scwb_now

 

Nothing more to add, except …

 

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The above slideshow is just a selection, the list goes on in → Pret Staff Complaints

 

LINK > Two Staff have died recently within a month
One is said to be a suicide. It’s not the first suicide in Pret!

 

The Truth behind the Pret A Manger Smile and a Typical Day in Pret

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

 

Mental Disability

 

is something that happens to people.

Let me explain.

It’s like a physical disability.

You are born with it or you have an accident become physically disabled.

And don’t anyone dare to PC me on the term!

 

Mental disability is when someone is born

with a mental disability

or someone who developed it through trauma

 

Today we bask in the term of “MENTAL HEALTH”

and yet, we discriminate

to those of us who s*ffer

 

Kindest regards

 

Bystanders

 

can be worse than offenders

It’s one thing to hit and run

out of a panic

It’s another to just stand there and watch

 

Do not minimize me to grief

or have pity because of what I scream about

Death will come our way

without exception

 

But hurting people while they grieve is a crime

I had and still have no strength and no money to fight Pret A Manger in court

I just write

 

And you all can pret-end to not care

and keep it politically correct and quiet

 

Bystander

 

ACAS Guide to Bereavement at Work

 

A guide I have passed on to Pret A Manger since May 2015 when I first approached HR to make suggestions after my then line manager had me on prolonged 5 months late shifts and refused to rotate my shifts like it was before I became bereaved.

I approached HR, not to raise grievances or complain but to just bring ideas and suggestions. I never imagined that approaching HR would put a target on my back.

I speak extensively about my ordeal with Pret on my blog and podcast interview.

man-320273__340

 

 

I passed the ACAS Guide to Bereavement at the Workplace to HR and several different managers, area managers and anyone in a responsible position between 2015 and 2017. But of course apart from sweet-talk and the horrendous treatment that followed, lead from the very top, this guide was not taken into consideration. If this is now in Pret’s sight, than certainly after I left Pret.

I will keep it short as people who are really interested in this can read the guide and download the PDF file that ACAS has posted in partnership with Cruse Bereavement Care, the largest bereavement short-term support charity in the UK that I visited early on in my bereavement as well.

I just want to point out some things concerning bullying during bereavement and how my situation became 10 times worse than I could have ever anticipated even could happen to people who go through grief and trauma.

This will always be on Pret’s resume as well as how they dealt, or rather how they did NOT deal with TWO customer deaths, and why in this profit driven Western society there is such a strong resistance and refusal to supporting people in grief and tragedy. Once tragedy hits an employee they frankly become an inconvenience as companies want “robots” that function non-stop for the millions the top is gaining.

That’s why I have come to start disliking the term “workforce” as this sounds like an army, a factory of robots having to function in a modern-day slavery setting, under the pretense of “productivity” and “buzz” and “fun”.

 

Excerpts from the ACAS Guide on Bullying during Bereavement
on pages 11 & 12

~~~~~~~~~~

ACAS:

»Avoiding discrimination and addressing bullying

Employers should ensure their employees who are likely to be affected by the disability are able to recognise it, especially when performance or absence of a bereaved employee becomes unacceptable over the longer term for no other apparent reason.«

~~~~~~~~~~

This versus my experience of being targeted and penalized for not smiling during customer service even when I asked, almost begged to work in the kitchen for a while when I started to tear up on the shop floor. More on the Emotional Labour in this blog entry and the “brutality” of what Pret expects, no matter what.

 

09 Brutal Nightmare

Only one of >>> several comments on YouTube

 

~~~~~~~~~~

ACAS:

»Addressing Bullying

Bullying is defined as unwanted behaviour or conduct which has the purpose or effect of violating an individual’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for that individual. If the bullying is related to a protected characteristic then it is harassment.

Managing bereavement in the workplace

Employers should be alert to inappropriate behaviour following bereavement. Absence through bereavement can place burdens on co-workers and line managers alike who may pressurise (inadvertently or otherwise) or bully a bereaved employee into returning to work or performing their duties to the same level as they did before the death. The intentions of the bully do not matter – what is important is the impact that the behaviour has on the employee who is being bullied.

For example:
Rouji works on a telephone helpline and recently lost her mother. On her return from bereavement leave she is finding it hard to cope at work: she is struggling to reach her targets for calls answered and sometimes leaves the room visibly upset. Brandon, the manager, notices that the staff are unhappy at what they see as “carrying Rouji”, an attitude reinforced by the vocal views of her supervisor who has been overheard saying “she should get a grip, when my mother died, I found work a relief, look at the problems she is causing us.”Rouji has noticed the shaking heads of colleagues and their “tuts” when she leaves the room and this is adding to her distress. Although Brandon recognises the burden on the team, the company has a policy of not tolerating bullying and harassment. Brandon tells the supervisor to stop this behaviour and let it be known that staff may face disciplinary action if this unwanted behaviour continues. At the same time he sees if a temporary worker can be deployed until Rouji is able to reach her performance targets.«

~~~~~~~~~~

The guide goes on to cover a variety of issues regarding paid leave, long-term or reoccurring effects of grief etc. I just concentrate mainly on the subject of bullying here as this involved even Pret’s HR, Head Quarters, Clive Schlee CEO as this is systemic and no surprise anymore, why I went from management to management that had no policy in place to protect me or bereaved employees in general.

A People Business Partner (PBP) from HR in a grievance appeal’s hearing that I raised even admitted that there was another employee, an assistant manager who was bereaved and also mistreated at work, but that she was “bitter”. He foolishly compared me with her as if we were bitter because we raised grievances of wrongdoing. I emailed this PBP later that day in anger saying that this AM is not bitter, but in a lot of pain, as I related to her nightmare.

A few months after this hearing and what the PBP told me in that hearing, I learned that an AM died by suicide. I cannot proof that this is the same person, but I do not believe in coincidences anymore with Pret, especially after they involved a Development Manager from HQ who supposedly also had a brother who died in his flat, like my brother died in his flat… But I don’t believe this anymore. Weeks later after our contact I learned that she is also a Hypnotherapist and NLP practitioner, and the more hidnsight I have and keep talking about this, the more I don’t believe that she had a brother, even while I see some posts on her facebook page regarding her brother in 2016 before I knew her.

I tell my story verbally for the first time on a podcast here below in the audio player. I also collected many staff reviews from outside pages like Glassdoor, Indeed, YouTube, Twitter, Facebook etc. and combined them unto one page as Pret Staff Complaints.

I am so loud because I almost lost my life and if I alsmost ended my life, an assistant manager did, how many more are there. If Pret can hide two customer deaths under the carpet, how many work-related staff suicides or attempted suicides are there?

 

“Penalized for calling out for a funeral”

2018-11-01 Funeral

Former Barista, New York

 

Avoid AM

Former Assistant Manager, London

 

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I can only urge any company, large or small to please have a look at this guide from ACAS. It is only a guide to which companies can draft their own policy from this blueprint that ACAS provides in partnership with Cruse. I survived systemic workplace bullying in a company that is very efficient in marketing and PR portraying themselves to be an ethical and caring company.

I have a different story…

 


 

I worked at Pret A Manger for almost 10 years and survived workplace bullying that involved the top leadership and HQ. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. Thank you for reading.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Long List of Pret A Manger Staff Complaints (Updated June 2019)

 

 

For the first time I share my story verbally in one go in this interview.

Underneath the interview section are reviews/complaints from current and former Pret Staff.

You can still listen to the interview while scrolling below to the many staff complaints. Links to the reviews open in a new window or tab depending on what’s selected.

 

On Vimeo:

 

 

Or Audio Player:

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

The main subject being workplace bullying, we also spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general and what to look out for in an interview for a new job. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 

2019-04-22 NEW on TWITTER

Link

 

2011 I Hate Pret Fuck Pret

 

June 2019 Glassdoor percentage:

45% of staff (all positions incl. Shops staff, HQ staff, Management etc.) recommend working for Pret; 52% recommend the CEO. Occasionally these numbers rise again when suspiciously 5+ positive reviews in a row appear listing each position. But the truth will always surface:

2019-06-05 45 Staff recomm 52 recomm Clive

 

A customer complained on Twitter about how when it is very busy the manager is not helping on the shop floor but sitting in the office. I mention this in my interview as well.

 

2019-03-19 Response to customer complaint re manager

Link

 

The second Tweet is a response to the CEO’s reply to the above tweet, yet it’s not addressed to his Twitter account nor posted in the same feed as above. I wonder what that’s all about:

2019-03-19 Customer re managers

Link

 

Another customer

 

2019-03-22 Emma Customer observation

Link

 

2018-12-14 Customer recognizes forced friendliness happiness3

 

2018 Emotional Labour Labor Quota Smiles2

Link


 

2018-11-01 Go back to UK

 

Horrible Company Pret

 

NEW Glassdoor review 05.05.2019 from a Team Leader

2019-05-05 DON'T APPLY Team Leader

Link

 

NEW review on Glassdoor again 08. June 2019 from a Barista in Oxford

2019-05-08 Worst place barista Oxford

Link

 

2019-03-02 Team Leader Never Again

 

01. June 2019 “Exhausting work, slave labour”

2019-06-01 Sanish exhausting slave labour

Link

 

UPDATE May 2019
TWO Pret staff have died.
More here >
Why is Pret not being Investigated?

 

2019-03-01 Paris horrible

 

2019-02-09 Response to Homeless House Tweet2

 

Italian: Exploitation, racism …

Rough translation: Not very professional company and very low paid, little social life. And too long shifts, bullying and racism was everyday routine

2018-11-21 Italian Exploitation Racism

 

2019-02-28 I hate work in Pret

 

A customer in Chicago commenting on a deceased Pret staff and Pret itself:

Chicago Pret horrible company to work for

Link

 

2017-05-26 Pure Misery

»Everything is over priced and you are forced to act like a happy jack-ass or your pay is cut. This place is what hell must be like.«

Link

 

A rare observation and acknowledgement from the outside of the forced happiness/friendliness of staff:

2018-12-14 Customer recognizes forced friendliness happiness

Link

 

PAMSU Dismantle MS

 

2018-05-09 PAMSU EndTheMysteryShopper

#EndTheMysteryShopper

 


 

If you want to skip this long intro, scroll down until the red writing, and below it click on any of the many staff complaints I linked from outside Employment Review websites, YouTube, Twitter etc. as well as what I survived in Pret.


 

When customers who are so impressed with Pret because they only see the outside, the facade through the PR[et] machine, they ask Pret about these complaints and then are too easily sweet-talked into believing that this is just an unfortunate exception. But the truth will always come to the surface, no matter how long it takes.

I have chosen to do this public because I suffered so much and almost lost my life. I do this publicly for my own protection.

I wasted close to 10 years of my life in Pret! It is my biggest regret.

One major reason, but not the only one why there are so many complaints: Bridgepoint Capital. With the new JAB takeover, it will get even worse unless Pret radically changes their approach to the work conditions, and a £1000 fix won’t do it in the long-run, it is just an incentive to lure new workers in and retain current staff.

In the end, when nothing worked to make me resign because my grief was in the way of Pret’s business and my suggestions to improve work conditions was an inconvenience. When nothing worked (bullying, threats, file notes…) Pret used a Development Manager from HQ who also is a Hypnotherapist and NLP Practitioner, both that can be very dangerous tools in manipulating people, and they used it well. This development manager supposedly lost her brother similarly to how I lost mine and that way they used her to get to me, stepping on her as well as my dignity.

On a side note, she is governed under this therapy body who have a commitment right on their front page that I have not seen on other therapy sites: “Our accredited Register status helps to ensure the safety and protection of the public.” I find this  odd, as if they have therapists who are not working for the safety and protection of the public. This Development Manager who is also a Hypnotherapist and NLP Practitioner certainly is not adhering to safety and protection.

I became suicidal and ill. I was tricked and trapped again and again by management and HR, and my ill emailing out of trauma, having started to drink, I was fired while my father was in intensive care just out of a coma. I declined 4 settlement offers not signing anything and survived to speak of the ordeal I went through. This is Pret “doing the right thing naturally” as their HR department, and Pret in general claims.

 

Right Thing Naturally

 

I want to “let” others speak as well, complaints from even recently on employment review websites, YouTube, Twitter and other sites in the long list below.

 

Complaints from current and former staff members and managers, you can “blindly” click on ANY link below at RANDOM and it will read the SAME in a nutshell, at different times/years, from different positions: Discrimination, horrible, biased and incapable management, overworked, not paid for overtime, favouritism shown to own country-men etc…. Pret has extremely good PR in place and is sweet-talking their way out of this or post their “good deeds” online to cover up what really goes on behind the scenes, when customers contact Pret regarding these Staff Complaints.

 


 

The first person ever to stand up publicly against Pret’s terrible work-conditions was Andrej Stopa. I am the second, and in time more people will stand up.

Link

 

In my own way to cope with this be it sarcastically or with humour to get away from the seriousness and pain, I take a complaint from below’s list and put them daily as “Quotes of the Day” on my blog and collect them HERE, to stress the point how toxic Pret’s work environment is, and how it is hurting people hidden behind the shiny PR(et) facade.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything, but there may be fake reviews! And also the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more profit, is poisoned throughout the company. And in time the truth will always come out. Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews. In my 10 years in Pret I worked with over a dozen managers, and only 2 were decent, fair and caring, not to mention hard working. The majority I worked with are immature, discriminating, bullying, insecure, complacent and oftentimes incapable due to lack of training.

True reviews will always continue be written on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

 

One quote from a former barista in Pret NYC mentions that every shop they have worked in, it is the same story re: bad management, favouritism etc. And it really is, also in London, UK: “I worked in 4 different shops and the song and dance was the same in each one.”

Another review also from NY: “Every manager I have worked with – I have worked with 6 – will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company …” And I can verify this even in London, and I have worked with more than a dozen managers! Only 2 of them were exceptional and good, but it is the sad exception even now in 2018 as my experience and the below reviews show.

On the subject of missing pay and overtime not being paid as I have experienced as well in 10 years countless times that I had to chase missing pay from managers. This was draining and a job in itself.

Pret staff in the UK and elsewhere should do the same as Pret staff in the USA have done, go to court to reclaim missing pay: Pret A Manger settles overtime wage claims of 4000 employees!

You can click on ANY of the below reviews and read the same in a nutshell: bullying, discriminating management, over worked, missing pay, discrimination etc.

 

I did not correct any mistakes in the below reviews to keep it in their own words.


 

Start of the long list
of staff complaints / reviews


Get ready to lick so many a***es to advance

“Dear Lord, protect me from ever need to work for Pret a Manger ever again. Amen.
For this company you are numbers, robots, machines, you are no humans.”


horrible managementmanagement is disrespectful, they fire people when they are having rough times in life even if they talk to a manager about it , i was penalized for calling out for a funeral.


Go back to the UK, PretI have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience


Horrible place they shout at you all the time for any little mistake. … push you to be more and more quickly treat you like a robot not a human being … Dumb and bossy staff members….” Review from 27. June 2018


 

NEW May / June 2019

11. June 2019 “Nightmare – If you want to feel like a slave, work here. All management who will not accept you if you aren’t one of them…All phonies with fake smiles. They look down on the workers with spite. This company is everything that is wrong with the world.”

11. June 2019First world slavery!! – There aren’t any positives the negatives are too many…You don’t need to leave the first world to experience slavery. Pret is a extremely harsh and rude place.”

09. June 2019 NY Barista: “Poor Management and FavoritismI had basically no work life balance for the almost two years I worked there just to have someone who was only there a few months get promoted to leader because she was friends with management.

08. June 2019 Barista, Oxford: “Worst place in my life
Cons: All! Everything is bad! Slave job! Bad managers who put always the blame on you… Learn to be more kind with the workers!

05. June 2019 Team Leader: “DON’T APPLYYou meet great coworkers that get you through the dayYou have disgusting managers that only worry about themselves and their pockets. Never threaten an employee. Be honest and upfront….”

05. June 2019 NY: “Nice people, tedious work – You are doing the job of three different positions because they are low on staff.
Pros: Money
Cons: Everything else

01. June 2019: “Just Ugh
Pros: Free food, that’s really it. Not much more
Cons: Everything else. You get worked like a slave for pennies – treat it like a VERY temporary job to put cash in your pocket”

01. June 2019 Spanish: “Exhausting work, Slave labour”

Rough Translation:
“Working in the kitchen is like slavery, they force you to make sandwiches in very little time under pressure, the supervisor/leader is always “screwing” up. When you finished your job you have to stay longer for free. It’s physically and emotionally draining/exhausting. You sweat for 8.65€ (£? as this reviewer is in Edingburgh and Pret’s wage is £8.65). Stop crushing people.
Pros: Free food and coffee
Cons: Slave Labour”


 

28. May 2019massive pressure on kitchen leaders, early hours, stressful environment”

28. May 2019Favoritism everywhere, all the hardworking people continuously got in trouble for the lack of job the favorites did.

27. May 2019Robots welcome, humans go work somewhere else!!

2019-05-27 Robots welcome depression

 

27. May 2019 General Manager (GM): “Pret is great place to work if you want to make some money – on management level. However pressure is so high you can’t rest when you’re off or even on holiday

27. May 2019 “Work politics, blame games, pressure to deliver highly set targets”

23. May 2019 “Not good – Bad manager and team leader is lazy in the office long hours little wage Not a good company to work for

23. May 2019I did not like working in Pret. My team leader is aggressive, I could not finish my bench in time.
Pros: going home at end of shift
Cons: horrible place

23. May 2019 Hot Chef: “Thank you, NEXT! Training for me and others mostly happens at home when we are not getting paid. There is no appreciation for those who actually are acting as team members because one tiny mistake and you’re on the chopping block… being made to feel like I don’t matter, daily new rules and expectations

22. May 2019 “Most Managers are super bad – Get more involved within the shop instead of sitting in the office. Learn to make better rotas.”

22. May 2019Do not work here – Management are rude and unreliable. Listen to ALL EMPLOYEES!”

21. May 2019 “-terrible managment -early start at 5:00am -long hours –rotas never ready can’t plan week -GM is stressing us all time -low pay -fake smiling even when feeling down -mistery shopper unfair -too much stress -no team work -manager stress and not available”

20. May 2019A lot of the raises that were given have been taken away. Not enough front of house workers

13. May 2019the mystery shopper pressure is too much – every little detail is a problem your hard work is lost by the smallest mistake.

13. May 2019very neurotic environmenteveryone is so afraid of little mistakes – management manipulate in fear and are always stressing us. very stressful not worth the pay.
Advise to management: get some psychological help – your leaders are neurotic – what do you do to them?

12. May 2019Don’t work at Pret, not recommended! – Huge stress and constant lack of staff. Very bad management. Terrible workplace. No point in giving advise, they don’t care.”

12. May 2019Pret A Manger is like the military and a cult!! If you work at Pret you go between brainwash and abuse. You get told nice things and given a few perks but for the peanuts you have to work like an animal

09. May 2019 NY: “robotic work that eats away at your soul one day at a time. The turnover rate was ridiculously high, and for good reason.”

07. May 2019 “Scrap the bonus and pay us the £1. We work reallly hard.”

04. May 2019Stress, discrimination, mental health problemsDo not work there, HR cannot be trusted. Worst place ever. Pret has gotten much worse over the years, cut benefits, even less staff as before. Terrible place.

02. May 2019 Barista: “Pret soldiersYou’re not a human in their eyes, more like a slave. The management rubbish, they doesn’t care for you. no opportunity, no life.
Pros: Non
Cons: everything

01. May 2019 “Most staff english is not there first language, so this is often confussing – To speak english and not shout



April 2019 …

If you want to know what depression is work at Pret a Manger.”

30. Apr. 2019  “False promises and chaos

30. Apr. 2019Dishonest and incapible managers, long hours, stress, noise, low pay, no room to grow and learn”

27. Apr. 2019Constantly understaffed – No one listens to staff members,your advertising ,that you care for people,but it’s often complete opposite-discrimination,abuse no equal rights,constant favorism,most of times managers are in their positions ,because of licking their way up ,not because of hard work or honesty.”

25. Apr. 2019Dishonest company

24. Apr. 2019Bad environment

22. Apr. 2019I don’t recommend Pret – What is your training for managers?? Why are many so careless and some so rude and bullying?? What is your problem???”

16. Apr. 2019Toxic work environment – very poor management, long hours, fake smiles, too high expectations … stop be racist

13. Apr. 2019bad place to work don’t go there – we give you lot of advise already you don’t listen. it’s only about profit and cutting corners to do all the jobs. not worth”

01. Apr. 2019Treated like a slave Rude to new staff Over working So much pressure”

07. Mar. 2019Modern slavery
Pros: it does not have anything good
Cons: modern slavery and bad manager

ToughBe careful not to fall in the trap of the happy family: it’s a brainwashing strategy to make you forget you’re just the piece of an engine to them.

man-320273__340

 

Getting harder to stay here – In the last 6 months everything has gone downhill, many new standards which make it difficult to focus on customer service and turns us into robots.

factory work with lot of pain – Advice to Management: why are you so mean and don’t care for team?”

Poor Management – If management sucks you’ll be overworked,treated unfairly,lose of standards due to negligence”

Don’t work for Pret – Discrimiation from managers – bad HR experience

not good culture, not clean

Wouldn’t recommend this job to anyone. – Too much work for too little pay – Rude and inconsiderate managers”

Always lacking team members, poorly managed”

Harrassment, emotional abuse, exploitation of young people – Bad management, non ethical HR, slavistic management of your time at work

Terrible workplace, very uncomfortable atmosphere, lazy managers”

Toxic environmentyou are just a number, everyone is pushing you like a slave

painful jobpret a manger is painful job. feel like a slave. no time for breath. depress. bad paid. anxiety bad boss.

 

cyborg-2765349__340

 

Not good for young peoplePhysically, emotionally and spiritually draining.

Never againPrêt a Manger is an appealing company from the outside, but once you get in you realise how rotten the sistem is.

Painful jobpret a manger is painful job. feel like a slave. no time for breath. depress. bad paid. anxiety bad boss. work so fast. loud and shouts. tired. lot of pain

Temporary job to get on your feet – Working for 8 months was easy at first then became very stressful and I couldn’t wait to leave that job. Managers lack management and pushes it off for employees to handle. They sit in the office all day. Play favoritism

Don’t even bother – The baristas for some reason act like management and hurl abuse at you. Horrible People

Worst company, dishonest, discrimination, lying to young people”

Would give 0 stars if I couldMost of the managers are also passive aggressive and just generally neurotic and stressed and have a go at you for every small detail.

NY: “This isn’t the workplace to get to comfortable – Pros: Free lunch traveled frequently benefits and pay – Cons: Most of it’s corporate staff and managers

Treated like a slave – Rude to new staff”

Team Leader: “A lot of favouritism, if you don’t lick butts it’s complicated to develop your career there, unless you don’t mind to work there for ages to become Assistant Manager.”

Exploitation!!! – there is never enough team members we have to work double and pick up the mess manager leaves behind.

Not enough staff on purpose – Pret always has low staff. every shop I go has not enough people. Manager is happy when they got big bonus but they got it by team members woking extra hard”

Tried for a week not goodOn my first day a guy got fired he was very upset in the staff room.

Didn’t stay long – I spend a few days but it’s not for me. Manager didnt like me. Very hard job. Dont believe the hype.”

Horrendous Place to Be – Hiring process is robust and Engaging. Sadly its terrible beyond this. Demotivating Team Leads.Grossly biased unless you are from their country/background. Floor was supposed to be cleaned with a Blue Role,By Hand.

Sugar-coated SlaveryThe worst company I’ve ever worked for. Dishonest. Exploitative. Discriminatory. The HR depertament is a joke and the general managers or operation managers are either highly psychopathic or incompetent.

Don’t care about where you are travelling from or change hours – Be more considerate we are not robots”

Very poorly run U.S. Company.”

USA “Treated like trashEmployees were treated like trash -Advice to Management: Treat employees better”

Nightmare!!too loud, too fast, too stressful, manager is shouting, not many team members, worked more then 50 hours all the time… The emotional labour of having to always smile and be super friendly is exhausting and also ridiculous. We are retail workers not customer’s friends.

Brexit saved me!!! Leaving London – …get training how to treat people nice and fair. terrible bossy attitude.”

Managers expect you to work like a robot and never get tired or worn out. Customers would get away with shouting at us and being abusive for no reason and the managers would just apologise and offer them some free food to avoid getting a complaint.”

Floor Leaderextreme pressure for minimal pay -company constantly changing rules and adding standards”

Team LeaderRasism, discrimination ,team leader favorism ,screaming at you on daily basis high expectations people working for 2-3 people”

Modern Slavery – Pros: it does not have anything good -Cons: modern slavery and bad manager”

“Finally found another job and resigned! Do some anger management classes and stop treating your team like slaves!

Team Leader: “Never again – very poor screening system when choosing management, lots of hr issue unsolved … reconsider the Happy Team, Happy Customer scenario and solve the hr issues from headoffice

Not for britishI felt like an outsider in my own country. Train your managers! They look unhappy and stressed. I kept a low key to not become a target and just left.”

Paris: Charge de travail horrible.Entreprise a fuir absolument, des rushs épouvantables parfois 7 jours de travails consécutifs sans repos.

Never left a job so fastI worked only a few week in Pret but fell used and stressed out. Expectations is high but no help from manager. Don’t recommend work there. Not helpful manager, stessful, not enough help, small team but lot of work

If I could give zero stars I wouldPret does not deserve even 1 star. I regret having worked there. Pret looks good from the front but once you work thete it’s a lot of stress and dushonest managers

Barista: “You can do betterI was stressed out nearly everyday. The manager was very unprofessional and disrespectful. All she cares about was the money and working hard. But the pay didn’t match up with the amount of work. You’re required to do so much and know so much yet no one is taught the correct way. It just began to get too crazy for me. Drama, poor management skills and attitudes everyday.
Toxic work environment

to much stress for little paybad managers in most shop I worked, dirty work kitchen don’t wash hands, no real training, blamed for everything, no support, bad paid

NoThe place was always dirty. People wouldn’t take the job seriously. Everyday people would call out. I wouldn’t recommend working at this company. Avoid.

Italian: Exploitation, racism:Sfruttamentoazienda poco seria e stipendi molto bassi, poca vita sociale e turni troppo lunghi, bullismo e razzismo erano all’ordine del giorno

Barista: “Horrible managementmanagement is disrespectful, they fire people when they are having rough times in life even if they talk to a manager about it , i was penalized for calling out for a funeral.(Note from me, this one is close to my heart as I was bullied during bereavement under HR and CEO’s knowledge and cover-up).

Intense and stressful environmentThe coworkers are very demanding and rude. The managers don’t fix issues with coworkers properly which causes a hostile work environment.

Barista AND Hot Chef: “HorriblePret A Manger is honestly a very unprofessional work environment. I’ve met great people at the job but the job itself is very stressful and not worth the pay. Cons: Horrible management, pay, hours

I hate work in Pret A MangerTreat all fair and don’t push so much. Boring job, learn nothing but have to work so fast. I hate working there!!!!”

Wouldn’t recommendThere are lot of slogans and promises of awards but when you do well there is no award. Manager is stressed and hectic no time to learn and make mistakes. ”

Discrimination and favouritism If you can play games Pret is perfect. Hard work doesn’t count but only when you push teams hard for bonus and not train them. ”

Unfriendly environment people were too mean”

Management don’t always train new members or keep up with experienced members”

Don’t work for Pret when you sickI have disability from doctor but manager don’t believe me. they push hard no matter when you sick or not.

General Manager review, London:
Not the best place to workNot much support to the management from the Operations Team. Had to work there at least 12 hours, as there was no other manager in the store, due to some HR issue, and hadn’t received the bonus, due to lack of staff which influenced my Family tree…
was left with quite a lot of food waste, instead of having an ability to increase sales.
As well, there was no charity collection, as they always use in their marketing

As much as they “Like to promote internally” you are still just a pawn for them.”

It’s all gone downhill…”

“Other locations were filthy. Seriously… I worked at a relatively new location with staff that enjoyed themselves… but I was sent to a couple other locations at times if they needed help and ooooh was it a different story. There were some seriously gross violations, health and cleanliness wise, as well as duty and customer service wise.
Listen to employees if we say there is something wrong going on… there definitely is.”

Head Office: “Great brand poor management – Poor management resulting in poor decisions. Office culture is working really really long hours. No work life balance whatsoever and constant office politics.”

Bad experience – don’t be racist

Neutral – There is too much tedious work.”

Employees made the place hell to work

They don’t pay leaders enough money. They transfer you from store to store if the gm don’t like you

Manager: “Standards have dropped in recent years, growing animosity between team members and even their managers, training new employees is very sporadic and not everyone is trained properly, management standards have also lowered, if you’re a manager, good luck trying to have a life. You guys really need to start training people by following a system, not however and whenever you feel like it. ”

Ehh not worth it at all – Unprofessional staff, youre not even trained properly they just throw you in there and if youre lucky someone who isnt BRAND NEW (btw literally had someone that got hired 4 days before me showing me the ropes) will notice you dont know what youre doing and assist you…not enough breaks…I do not recommend!”

If you are a team member you are a cleanerCons: management, shifts, salary, conditions, timetable”

“Very busy, mentally and physically exhausting – Care more about your employees.”

Greedy Company – Long hours, very repetitive tasks, Bad management”

Too stressing for no reason – Rude management – Too many rules”


 

February 2019 on Facebook regarding the new house for the homeless (marketing):

#68 Pret A Money Hungry Regarding doing charity for the homeless: “The help they do is just for public to bring more customers in. Behind is chaos.

#69 Pret Abuse of Team MembersTeam members are abused by work in terms of quantity of work and responsibilities”

Pret does not deserve even 1 star. I regret having worked there.

need to hire different managers, ones that respect staff. the ones there now, shout at staff, don’t understands there circumstances or disabilities


Review on YouTube towards the bottom beginning of July 2018 from RPQ who now changed the name to Branzinotito, quote:
“I used to work for Pret. What a truly brutal nightmare is was. Horrible company.”

YT_JamesHoffmann_Reply2

Same comment, new name:

2018-07-24 RPQ now Branzinotito comment on James Hoffmann video

 

I am an ex GM. I walked out last year as I couldn’t take the way we had to treat TMs to achieve ever increasing demands for profit and efficiencies.” (Full review in the picture below.)

The “certain venture capitalist firm” this Ex-GM is talking about is Bridgepoint who set the immense target since the 2008 purchase of increasing shops by 15% per year and were set to make a seven times return on their investment in 2018. It is “deal hungry” JAB’s turn now to take the baton from Bridgepoint and squeeze even further the life out of staff. Good luck Pret employees!

2012-07-23 Ex GM


Terrible experience one of the worst jobs I’ve ever had … lots of stress … under payed … long hours/ short brakes … terrible management … really unflexible schedule.”


My initial comments to James Hoffmann’s video and his response, which are still not released but only visible when I am logged in to my YT account. I wrote an Open Letter to James Hoffmann because my comments weren’t visible, otherwise I wouldn’t have written one. He still hasn’t responded and just briefly recognized it via Twitter, as I have a hunch that he might have contacted or has been contacted by Pret who may have sweet-talked their way out of this again, as “PR”et is very efficient for the outside facade:

YT_JamesHoffmann_Reply1a

 

 

Unfairly dismissed Worker was unfairly dismissed, became homeless, lost his relationship, slept in his car for a few weeks. 

Unfairly dismissed Flawed HR Hearings and Appeal’s Hearings.

Dismissed for starting a Union.


 

A review regarding Pret’s Head Office from a former IT ANALYST!

Quote: “Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes good PR. Genuinely fake and dishonest company.”

 

2018-07-06 Head Office PR

 


 

A review from a former Purchasing Director in Pret NYC.

One of the oddest work experiences. Worked their during a transition period – so company going in one direction and then the opposite.

2017-02-28 NYC ODD A Manger

 

 

Quote Pret #20 Terrible Company

Quote: “Every manager I have worked with – I have worked with 6 – will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company…”

This, dear New York Employee, is because like you already mentioned that there is no training in leadership and employee relations. I have had over a dozen managers, and even more managers I’ve worked with when I helped out in other branches for a few days. In my 10 years in Pret there were only 2 of them that had people and leadership skills, one of which is this wonderful person, who’s also proven that a manager can be nice, hard working and still be really successful, as she was often at the top (#1, 2 etc.) out of all the shops.
Also, Pret pays a little more than the competition and gives incentives, more holiday, bits and pieces here and there, because if they won’t give more they would have no one wanting to work in Pret as Pret is just way too stressful and hard work. To me, the hard work was not so much the issue, the issue was the UNNECESSARY bullshit = bullying and discrimination. And for Pret to dare bully me while I was going through extreme trauma with the loss of my brother and all the tricks and traps I could not clearly see until later, you bet I will speak about this openly no matter what they come up with next.

 

James Ashword video comment by Hailey Hyein Lee

From YouTube ca. February 2018

 

Perat A Manger London video comment by Budai Andrea

— and —

Perat A Manger London video comment by justineyouloulou

— and —

Perat A Manger London video comment by Logic 2000

From YouTube 2008 this was before Pret became increasingly and intensely bullying But it has always been difficult, but since the 2008 Bridgepoint takeover, it became more systemic bullying as Pret was tasked and pressured to open more and more shops fast on almost every corner in London at least. I won’t point out who, but in the video is one person I later worked with, who became a GM later (I worked with them when they were AM) and is one of the rare people/GMs being good to their TMs.


The idea of proper training is also rediculousMost people are taken in under promises (including being a front of house or kitchen person but then dumped where they are needed and not where they were promised) but find that often by day 2 or 3 are thrown on a bench on their own in the kitchen and nagged at due to not being fast enough and expected to reach TM* productivity levels within the first few weeks with hardly any proper training.”

Throughout all my time in Pret I have mentioned the lack of training again and again and again and did my utmost best to train my teams even though many of my managers tried to stop me because I was investing time in my teams, but managers wanted me and teams to just be busy on the tills and in the kitchen… Training hardly exists in Pret. Development Managers are just doing their 9-5, Mon – Fri job, not being bothered if what they train is even implemented in the shops! There is a huge chasm between HQ and shops, no matter how much “PR”et is trying to convince otherwise!


“I’ve learned a Lot!…” “Cons: In Spite of the wonderful Pros of this company, Your subjected to emotional blackmail and serious labor issues with Most shops being run by Unprofessional and Bias Managerial staff backed by a corrupted HR Dept. Advice to Management: The Core Values you instill in your Employees are Virtuous , And is the the secret to your success!…..On the Contrary, I strongly suggest a Labor Union! so employees that are treated unfair have a platform for their voice to be heard without resentment or the sinuous backlash from your Inadequate Managerial staff & Flout HR Dept.!!!! who support them.”


If you want to work in a happy enviroment without being bullied then whatever you do DON’T work for PretBeing made to feel incompetent. Worked into the ground without empathy. Managers treat staff like idiots. The image of the happy enviroment is a joke. It would be good for the BBC or Dispatches to go under cover and work in a shop for a week to show the world what really goes on behind the scenes.”


“fire the HR staff”

and replace them with more educating indiviuals and ones that dont discriminate … Nothing but aggravation and a discriminating HR” <– (This review is as recent as 12. June 2018! I have my own extensive experience with the Pret HR dept. as the Head of HR said that I “Exhausted the HR department”. Sorry about that @ Head of HR, but as a Tribunal Judge already ruled that your hearings are “fundamentally flawed” I can more than verify this after raising grievance after grievance that were NOT conducted fairly and impartially).


 

First review 4 months before this review underneath. 

“Interesting comments. My husband now works for pret and is being treated so badly by his area manager. I am astounded that they can get away with it. It seemed like such a nice place to work but it’s like some kind of sect… ”

My response: they get away with it because it is systemic and they are trained to treat staff like this, for more and more profit.

— 4 months later: —

“Further to my previous comment [scrolling up above this review] about my husband having problems with his area manager. They stitched him up good and proper and fired him…this was done in such a way that they found a couple of things to hang him on which wouldn’t normally result in him being sacked. They clearly did all of this because he was going to put in a grievance against his area manager for bullying (he was talked out of this and thought it had all smoothed over) and then wham! The company disgusts me – how they could treat an employee with a wife and 2 small children like that I don’t know. The management of this company are pure evil.”

Response to above review:

“Regarding the area manager, yeah they just sit on their fat bums all day, and email on their phones or look at stupid graphs. End of the day its about increasing sales, meeting targets and reducing labour. They will always cover there own backs first, to watch there bonuses, and not care about the workers.

Alot of managers i have met, are complete arrogant snobs, that know nothing about even running a store, yet alone trying to explain things to you, they sit on there high throne, and blah blah blah things.”

 

pexels-photo-262218

 

“Please get the bullies outForced to work without pay, … bullying tactics used by Heads, unfair salaries, descrimination


“I want to be as loud as possible here – PRET DOESN’T CARE!” … “I just feel very strongly that the general public view of this company is very far off from the truth, and I believe in using my voice.


Pret doesn’t care about workers. The most important is business, profits. That’s why they cut working hours and made you work harder.”


“Hellhole … you treat people like they’re useless and worthlessget down from that high horse you’re on”


“Poor … Lack of defined management, finger-pointing, politics and poor organisation.”

Poorly trained management Too much dependency on skillful employees.”

“Squandered opportunities” “Poor management, broken promises, stressful work environment.”

“”rude behaviour at the workplace (kitchen manager shouting at everybody)”

“Pure Misery … kitchen staff is treated like slavesThe upper management is a bunch of heartless

“Overworked and Aweful Managers everyone complains how much they hate this job”

“If you want to follow the company standards, you need to have enough labor. Do not kill your employees.”

“Workers are slave Very bad management. They treat you like a slave. You have zero value for them. They don’t recognize your effort

extremely rude co workers, unprofessional management, not properly trained however expected to know what you’re doing and smile while doing it.

Would not recommend … Managers do not care about they team. Never get 2 days off in a row. Practice favoritism”

“Hell job for minimum salary.”

Bad management who talk to staff rudely, and yet don’t do their jobs properly

“even when you are having a bad day you must smile” Not just on a bad day, even during traumatic bereavement!

do not give power to irresponsible people

“Stressful and dominating … Supervisors/Team Leaders treat you like a slave”

“It’s a trap” “listen to your employees. Say something nice from time to time. Don’t insult them!

“Head Office” “People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.

“Manager- horrible upper management, unrealistic goals, promotions based on politics.”Favoritism with managementNo integrityA lot of show and dance for support center and president/ceo.

“The brainwash is real”The coffee calling system is broken. During busy times it is nearly impossible to keep up with the orders without hating everyone around you. managers/team leaders are not properly trained when it comes to simple communication. Especially towards female staff members. A lot of people cry in the staff room especially in their entry period. Advice to Management: Get some proper training regarding real people skills.” (Absolutely true!)

“Bad jobs for sometimes good people” “Advice to Management: Good luck with Brexit!” … (Well, that’s why this is happening: Pret is giving £1000 to each employee now)

“… Team Leader … Every shop has less people than required as this affects shops profitability” True about the Mystery Shopper! But even if you do well with the Misery Shopper (yes MISERY Shopper!) as I did again and again for years, I never gotten rewarded other than the usual bonus, even during bereavement doing really well, no mention. But the moment a few points are lost, hell breaks loose!

“Managementhas no clue how to manage people

“Very demanding … Nothing you do there is appreciated “… Horrible atmosphere and you feel too much pressure all the time. Advice to Management: Please treat employees as humans not as robots! It seems like you enjoy making people unhappy.

“Not kitchen, food factory” “Not everybody has to be a leader who works long enough for Pret and shouts loud enough. Management should assess the personality, the leadership skills and the interpersonal skills before making someone a leader.” 

“Horrible training, too many lies” “Training sucks, people are treated like crap. Upper management do not care about you, will never recommend this company. Bottom line as a British company they treat employees as machines, they don’t care about how they feel, expect too much for too little. Horrible environment. Advice to Management: Treat people with respect and appreciate their hard work. Stop using your British mentality when it comes to deal with people. You’re people are horrible at this.

 

Robot sad crop

 

“Toxic, low class, unprofessional culture … upper management and hr are fully aware of but ignore. … Terrible management training program” really unprofessional and have very low management skills.

“Advice to Management: Treat people like human beings“”

“Worst place..” “Advice to Management: Absolutely less stress and please cut the roles because looks to work like slaves. Terrible experience.”

“Worst first day experience” “Pros: Nothing at all….. Not even a 0.0005 star. …Lies about family team vibes… They don’t recruit you for your work ethic…”

“Slavery hasn’t been abolished!”

“Most of the managers are really difficult, they forgot where they come from”, please treat the people as human beings, We know the profit and your career are important but you don’t have to be rude.”

“Worst company to work for”managers are always working with fear … Advice to Management: Get back to basic, care about the team and always listen to the little people, also be open and get rid of some top management who are so corrupt.” (And I thought I was tough with my critique!)

Very hard work … No support and respect from Manager

“The worst job I’ve had in London” “the good payment is not enough for getting worse my health (my back and my heart). l am with anxiety all the time, working in a tiny kitchen in a HORRIBLE atmosphere!!” (Yes, I was bullied during bereavement and tricked and trapped via HR, high five!)

I have asked for several transfers to other shops due to management. Either a manager was extremely “lazy”, un-supportive, but gave the team a hard time when things didn’t go well, or another manager was like a tyrant, constantly threatening the team & individuals with & giving file notes for the smallest things. Ops Managers either aren’t aware of it, mostly being concerned with mystery shopper results for their own bonuses or not bothering about how the team is “motivated”.”

 

“You are of course right, hiring happy people is only a part of the solution. If an employee is unhappy, and its affecting their work, ask them what’s up (gently).”

My response: I lost my brother and in my bereavement was NOT asked “gently” what’s up, I was bullied, targeted, tricked and trapped by Pret’s HR dept. to get me out and ultimately fired while my father was in intensive care, just out of a coma. So, here I am again having survived to tell my story as “gently” as possible collecting all these reviews from other sites.

 

pexels-photo-278303

 

Pret A M*ffin “…team member are over worked and managers are always working with fear … listen to the little people, also be open and get rid of some top management who are so corrupt

Pret A Robot “People are treated inhuman way in terms of sickness and work load. Employees are being treated more like robots than human beings

Pret A JokeYou have a limited time to do your job everyday but this time limit is a joke. they give me the next rota just the day before the week starts.

Pret A Nothingdidn’t learn nothing as i have things to give to that shop as i came with lots of experience and skills.

Red A Manager “their [managers] personality only is good for business, but not for the people that work under.”

Pret A Unhappy If an employee is unhappy, and its affecting their work, ask them what’s up (gently)”

Trap A Manger “It’s a trap! … Huge stress. Never stops.Shouting all around. … Say something nice from time to time. Don’t insult them!

Pret A Unpaid “Very unfair company”

Pret A ScreamOne of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were having fun and smile at all times.

Pret A Managerthe staff are great the guys who do the real work. The management suck

Pret A No RespetarLos managers son penosos“, “un horror!!” “desastrosa” and “todo… no tiempo libre, no respeto..”

“When the job takes over your life”

“Too much pressure and managers with poor interpersonal skills. … Advise to Management: Respect your team…”

“Brainwashed sandwich making”

“Fun but stressful, not worht it”

“… hot chef…” (Hot Chef in Pret shops is the hardest job!)

“Too Much Pressure”

“Really working at Pret” (“Advice to Management: quit”)

“Team Leader”

“Sometimes long shifts due to lack of people. Advise to management: take care of workers.”

“too much work. Poor leadership

“Minimum Salary for everyday smiling”

My response: Yes, even smiling while going through trauma, dare you not smile when you just lost a loved one!

 

emoji-happy-thumbs-upSIDE Down

 

“Good but not perfect”management should do their jobs

“Never ever!” I hate all manager…”

NOTE: I don’t agree with the racism here! But the trend of complaints about management and leadership should be clear.

“Hot Chef Advice to Management: Be human. It’s not your own business.”

My response: That’s what I said once to a line manager who told us leaders that if we don’t like it in “his” shop to f*** off, I replied that he is also only employed by Pret, he does not own “his” shop!

“Brain wash, Control, Never stop…” “Cons: Aggressive and mortify management, brainwashing, mobbing, after working hours NON PAID, if you don’t finish YOUR DUTIES you stay after the working hours non paid… Advice to Management: Respect people that work hard! Don’t exploit them!”

“Assistant Manager Respect yourself don’t let managers to overload you.”

My response: easily said when they immediately threaten with Note of Concerns, disciplinary and job security!

“…also has a motto: FIFO or Fit In or Fu*k Off. I always got the impression that Pret was actually a free-thinking company…but perhaps they are becoming too large too and need to do the conforming thing.

 

silhouette-2480321__340

 

“high rated company”

“Pret A Manger Reality”

“Good jobs for good people” (“Look after your people and figures will look after themselves.”) Amen!!

“Will be leaving soon”

“Overworked environment”

“Not much training” True! I had to train myself most of the time.

“It was fine” “… lots of micromanaging”

“Favouratism”

“Barista” another

“Team Member”

“Cliquey environment…”

“Good jobs for idiots”

“Bad experience” “Treat your employees with respect. Be polite .”

“TMT”

“Not for British”

“Cool”

“Not for me” “Advise to Management: Don’t be so brainwashed and scared.”

“Not the best place to work”

“Good jobs for part time” “lazy managers high demanding ops”

“Overworked, High expectations, No recognition” “Manager at my shop treated everyone really poorly. Expect you to stay longer to complete your job for free when not enough time is given. Constantly missing hours from extra shifts taken. Have to ask every week to see if they have repaid those hours and in some cases takes months to chase back.”

“I regret working there (don’t go)” “Team Leader who was working with me during the weekends (I was a part timer) was very rude to me , calling me stupid etc. … And I also ”love” how the company itself tries so hard to create this friendly enviroment for the employers by putting these sweet posters around etc. etc. when in reality it is very miserable and stressfull place to work for ! … People working in your company are not robots with smiles on their faces 24/7 !!!”

“Diverse place”

“place for foreigners young people”

“Good progression tree…” “Management bonuses are profit driven so hours are cut often… I would recommend joining a union”

“Team Leader” “Listen to your team” Absolutely!

Pret a Manger “leader use to shout people.”

“Very average”

“Barista-role part time … There are no appointed qualified trainers there like you promise beforehand, why say it then?”

“Horrible Experience”

“Some of the management are rude or never show up … They always make mistakes like ‘adjust the rota’ resulting in me not being able to work …”

“Disappointing”

“Barista” another one

“My Experience” “Put same manager know how to organize the team and what you have to do”

“Team Member” “Managers are pain”

“very bad team” “manager was very bad he was all day on face book in his office”

“Less than 1 year…”

“No sick pay…”

“Disappointed” another

“Not a good company to work for…”

“Good first job … as foreigner” “Often happen to work “unpaid” overtime to finish daily duties … Limited progression career if you’re not in the state of grace of the Head of your working Area … In many cases I’ve weighed up a big incompetence and lack of skills between Team Leader and Assistant Manager’s position.”

“too much expectations” “management is a joke. numbers are more important than people”

“Eh” “The management is terrible.”

“Demanding. Can be fun” “High demands not in line with pay, lack of support, inconsistent training, stressful/poor work life balance”

“horrible management, super biased” “super biased managers most of the girls in my store are from the same place even the assistant manager and FOH so they tend to group together against people they don’t like even if they don’t know them. … make sure the store isn’t just a bunch of biased friends that if you aren’t part of their group they’ll make your life hell”

“Horrible experience” “Lack of communication b/t managers and staff. – Immature workers – Slave-like environment – Biased behavior – Too strict on simple task. Advice to Management: Work on communication and stop treating co-workers like robots.”

“Team Member” “my location had a rude manager who cleaned up her act after I tried relocating. There is no HR, just a recruitment team who will give you phone numbers to where you wanna go. Overworked for sure; management expects perfection for their weekly shopper. You’ll be running from the basement to the first floor, between tons of customers, and up to the second … ”

 

————————————————————————————————-

 

The one thing that did frustrate me and ultimately caused me to leave was the way it dealt with the enthusiasm troughs. In fairness to Pret, I left 8 years ago; so this may have improved since but in my experience the company was not good at dealing with people’s frustrations. There was a strong message for people who were frustrated with something and couldn’t get it resolved – leave! I saw a number of people become shunned and passed over if they had feedback which wasn’t entirely positive. Often people left disgruntled having started out as the desirable happy employees. I suppose in someways it was a useful self selection process – when I became frustrated with a few things and felt threatened that my feedback would fall on highly judgemental ears I knew it was time to leave – leaving the happy people behind me. ”

My response to this review: This person left in 2008 out of frustration, I started in Pret in 2008 and can only say in all fairness to Pret, that it gotten worse.

 

————————————————————————————————-

 

unskilled managers, racism, bad pay, they take advantage of staff”

“Great company, but will take advantage” “Rude young team members and too many managers in 1 store. Advice to Management: Cut back on all the chiefs we need more indians” – My speech for 10 years!

“Come to your shop at weekends from time to time to see how it’s look like when it’s understaffed”

“Team Member” “Multiple Supervisor – Confusing Leadership … Lack of leadership … Add some structure & look for ways to encourage workers to work hard and have fun without risking their jobs”

General Manager “Very racist upper management. They make you work 60 hours per week and they don’t pay you for it (just basic salary). They don’t appreciate your work no matter how good you are. Tendency to promote british managers than american ones. Advice to Management: Open your mind towards american managers. stop racism that is happening to workers. Get involved with the employees and don’t let the operational managers act as they own the people.”

“Takes advantage of your kindness”

“cashier / hot chef” “Some managers are very anal! The customer is more important then workers. Advice to Management: Listen to your employers suggestions!!” – (I think they meant “employees”)

“Advice to Management: Be kinder to your employees they are not slaves.”

“The management plays favorites more often than not”

“Great things preacherd, not always practiced” ” If you are a Pret Person, quirky, and in with the right crowd, you’re golden. If not….good luck. Pompous and thinks too highly of itself.”

“Pret Graveyard shift” “Terrible hours and poor management and training some people…”

“over worked” “hours are constantly changing … team members are constantly training themselfs”

“management talks to you with little respect.”

“Pressure is crazy especially if you work in the kitchen. … Paperwork is excessive at times. Advice to Management: Reward those who work hard for you and give them a raise. Catch them doing the right thing and praise, and dont just discipline the bad”

“team member” “stressful environment, too many people trying to overpower others. Advice to Management: think like a team member and your key roles to understand success of the team”

“just terrible”Discriminatory management. Unprofessional atmosphere … Abusive staff. Don’t just promote the people that you like, promote the people that are the most qualified.”

“working at pret”Lack of accountability … poor management.” (Absolutely!!!)

“Long hours, unrealistic expectations…”Unrealistic targets, little support, long hours. Advice to Management: Stop changing everything all the time with poor execution

“Terrible experience…” “Cons: Pretty much everything is a con: -lots of stress -under payed -long hours/ short brakes -terrible management -really unflexible schedule.”

“Spoiled, selfish upper management…” “upper management thinks they are better than everyone else. They spend (waste) lots of money on dinners for themselves and “leadership conferences” that are really just excuses to party in Orlando or Vegas. “Business” trips to Boston and Chicago are really expensed vacations for their families. The Brits have taken over NYC. Pret has brought over many managers and leaders form the UK and ‘beheaded’ many of the US employees who built the brand to make room for them. Advice to Management:get over yourselves.”

I will shorten the comments now as this is never ending… Links can just be clicked and read….

Horrible,OverWorked For The Pay,Bad Management And Bad Treatment Felt Like A Slave. Fix Your Attitude care about your employees dont over do the staff be reasonable be fair try everybody equally and so on such a bad experience.”

DISCRIMINATION of [in] PRET A MANGER!!!!!!!!!!?”

Retrain management

Horibble management

They expect perfection

Politics

They hire if you don’t know the language
(That’s true, because that way you won’ t be able to complain or know your rights).

Horrible management … expecting perfection

Biased management

Listen to your employees, some have great potential that needs to be channeled not blocked

Heavy workload, borderline demeaning, discrimination.

Hard hard working culture, to much pressure to be working 100% every sec.

Careless

most of your employees don’t look forward to working there because you are staring them down every second

Poor senior leadership due to lack of experience and diversity. Promotion and staff recognition based on personal favourites

Management is very incompetent. It is clear they have little to know training and have absolutely no training or experience in employee relations

Interior is very clumsy, depressing sometime.

 

Other review site “Indeed”

Avoid working there

Terrible

Unorganized management

Good benefits, poor management

You will lose everything that makes you human

Very little positive feedback

Rude lower management

Could be more human

Kitchen managers tend to pressure employees excessively

You get to know many different people but nobody really stands for the job.

Very stressful

Everything revolves around achieving the weekly bonus

Poor and terribel mangement

to meet MS standards you have to cheat, ops manager should spend some time with team members (No, they are too busy sitting in the pub during lunch time rush and flying to Dubai to party “their” hard work)

Forced happiness (even during traumatic bereavement!)

When they don’t need you, they make so many displinary needed for you left the job.

Bad Management

I assume this is a complaint with the 1 star 😉

Very disappointed … they never praised me

What the head office ask to us is more than 100% perfomance.

The culture overall was a very rude tone

unfortunate tradition on keeping a dynasty of friends in power while others that don’t make it into the friendly circle will perish.

manager was very rude to another member of staff in front of the rest of us which was very unprofessional

The management of the company seems to have no principle based.

Pret is now too productive and cost minimising company. Labour cost is the key, then customer satisfaction.

many Shop Manager they were very rude and unprofessional

Good company but bad management … You have thousand of standards to respect, but it’s impossible to finish on time NO, when the majority of managers are bad management, then it is a bad company! “The fish stinks from its head” as the saying goes.

Apply there, work for few months and run away a soon as you can.Managment and somemembers of staff were extremely rude and patronising, was often a lot of eye rolling and sighs (Bullying environment)

Crazy management , promoting people from their homeland only . overworking staffs

Harsh Environment. HR problems, employee is treated really badly

I felt like I was being patronised the entire time I was there.

Excessive control. Stress.

Little training was just pushed at the deep end as soon as I started the job

Micromanagement, too many rules

Not fun at all due to management approach

Robots

Fake people, cheat

for every shop the job was done by, let say 20 people. now it is done by 10

Managers treats you like poorly. they are racist and discriminating. if you want to get promotion you have to sleep with someone and kiss manager bum.

Management is trying to squeeze you like a lemon, there is no time to catch a breath, no weekends off, not even 2 days off together.

My own review with a former Senior Manager’s response to my review.

 

….. and so on.


 

In an Imaginary but Honest Interview with Pret I made up the acronym of what Pret stands for: PRET is a four letter F-Word spelled F E A R which stands for: Fire Early At Request. Or one can say Fret.

@Pret, at any company, please treat your people right, as a team leader I have shown you that when you treat your team right, you will still be successful and the money comes in and the team feels truly respected. You don’t want people like me who raise the standard while still treating the team good. I was too loud for you, and yet, if you would have protected me in the darkest time instead of continuing to put me under suppressive management, I would be writing a completely different blog now.

Thank you for reading.

Kind regards,

 

I take back what I wrote at the end of this “video” that Pret has a “good” heart after what I’ve been through and the customers’ deaths, but I leave the “video” as a reminder of Pret’s “legacy” with what I went through and the above list of staff complaints.

 

 

 

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote a recent article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

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Why do Pret A Manger Staff continue under Harshness

 

I want to address something that I have been part of and influenced under, which many people from the “outside” have asked about, or cannot understand without having been under this kind of work environment.

If you are a new reader to my blog, please visit “My Ordeal with Pret A Manger”, an overview to my experience as a former employee of Pret A Manger and what I’ve survived under Pret’s leadership including CEO, HR, HQ staff. My story sounds like out of a twisted Hollywood script, but I have written evidence and my open confrontation of Pret on Twitter, Facebook etc. is met with Pret reporting me and letting social media platforms “shadow ban” my accounts. Shadow banning is secret censorship Twitter denies doing, where my Tweets and comments are hidden from the public at times. But I keep writing as I almost lost my life in this toxic work environment.

 

2018-12-23 my twittel star re to shadow ban lie1

 

 

My response to this lie:

 

2018-12-23 my twittel star re to shadow ban lie2

Link

 

 

Regular readers know my story, but as a brief introduction:

I worked for almost 10 years in Pret on the shop floor, for the most part as a Team Leader (Front of House Leader, also called Floor Leader – FL). The kitchens have their own team leadership, Kitchen Leader (KL) responsible for running the kitchen teams and production. FLs are responsible for running the shops. All leaders responsibilities, apart from looking after the teams, is like being a mini-manager. The Leaders are actually the ones who do the real work, where the General Managers (GMs) are often sitting in the office, getting paid for shouting at teams, not being trained properly in people- and leadership skills.

Leaders look after health & safety, do the ordering, waste management, look after customers, work on “busting the queues”, make sure the Mystery Shopper requirements are met, organize the teams and many other responsibilities. In all their hard work they are being underpaid, overworked and always blamed. Many bear under this to rise on the career ladder to become just another complacent manager getting paid for sitting in the office and being off most weekends.

After 7 years in Pret my brother died, which my family and I didn’t know for 5 weeks that he was dead and already cremated! I am still putting the puzzle pieces together, investigating myself what happened, what is fact, what is fiction, why everything was handled so apathetically and carelessly by the police, what legal options I have not able to afford legal aid. The only “consolation” I was given by the police was, that once they rule out fowl play, they are not interested in the cause of death anymore and hand the case back to the coroner. Too much paper work frankly. Of course, would it have been one of their own, they would go to town to investigate AND find relatives before completely “destroying” my brother’s remains! No chance of getting an autopsy even after burial.

I went into a mental war zone that I am still moving in, even though much calmer now, but in my mind I am in a grey wasteland.

What made it even worse, and to this day I cannot believe I went through this, was that I had not only no support from Pret, but was bullied and targeted by superiors under the watchful eye of HR. Some support started after I contacted the CEO having tried for almost a year to raise issues of bullying with HR, unbeknown to me at the time that this put a target on my back. Yes, this sounds unbelievable, and if anyone doubts this, I have plenty of written evidence and confront Pret including the CEO Clive Schlee, mainly on Twitter openly.

Clive Schlee patronized me, having a laugh by calling me his “late night girl” which I explain on my blog. But now they neither respond, nor do anything except letting Twitter and Facebook secretly censor me (shadow ban) by hiding my posts from the public and even isolating my account from supporters where I don’t get notified at times of their Tweets.

I also want to point out the fact that Pret did not act on numerous customer warnings regarding allergen labelling, even after TWO customers died, a third nearly fatal and several hospitalized over time, that should send alarm bells through the public.

But this is another blog entry on how the public is lulled in with slogans, sweet-talk, free coffees (that are funded by prices being increased) and an approachable CEO with a smiley facade. I question even if he really is behind all “his” tweets as he told us once that he has trusted people who answer mails for him when his work load gets too much. And as I have emails from the CEO and know how he writes, I doubt he’s behind all his tweets. But that’s not important and I leave it as speculation.

So, the main issues I want to point to can be found as I linked above to the overview: “My Ordeal with Pret A Manger

Also, to start I want to link again to the Pret Staff Reviews & Complaints and Selected Quotes from that long list that I collected from Employment Review sites, YouTube, Twitter and other websites.

 


 

I started in Pret in 2008 just when Bridgepoint purchased Pret and started to squeeze the life out of staff, with high targets to open on every corner. One recent article by The Times briefly scratches on this, “Pret was the best thing since sliced bread but private equity ruined it”.
Quote: “To my surprise, I also find myself feeling bothered by the sheer number of Pret outlets in London. … It’s obvious what the owners are trying to do. As one veteran private equity investor put it recently: “We buy a business, work out how many restaurants you can get away with in an area until it’s become saturated, then try to convince a new buyer that there is plenty more runway”.

I remember noticing the increase of Pret shops from around 2009-ish on. I cannot compare to pre-2008 but heard that it used to be a little easier, and certainly with much more staff, even though still harsh and fast paced. But all I knew was from 2008 onward. From the beginning I felt the stress, but as I am a hard worker having worked in the food business almost all my life, I just put it down to just being a very busy work environment. Yet, I always told my teams where Pret was their first job, that Pret is very different to all the other companies I worked in three countries over the years.

I had a life, I had friends, projects, all the usual things one enjoys. I managed to not take the stress home too much, although was complaining to friends a lot. And here is where a lot of people also make the mistake, I often narrowed it down to me being very efficient, passionate about everything I do, and thinking I just expect too much. With expecting too much, I mean that to me very normal things like: integrity, honesty, hard work, communication, training etc. was a given. And in my previous employment I either did not experience any bull-crap or I was completely ignorant of it. I don’t know. All I know is I never had issues at work.

I expect a lot from myself and often thought that my expectations were too high. So, I stood back and made the mistake to come under intense stress and harshness. I always understood that leadership has in its word and meaning “lead”. We all lead by example, no matter if good or bad example. But in Pret I and colleagues were always perplex about the lack of integrity of managers, the lack of efficiency and care. But you go on, do your job, go home and have a life.

I used to visit 3, 4 and at times 5 events per week. I am a sucker for live gigs and music in general. I visited over 100+ concerts, theater productions, museums, art events in 5+ years. I traveled, especially visiting family in Germany and friends in the U.S. where I used to live. I was extremely active in my personal life. I published a book of German texts, worked on projects for other artists, enjoyed dinners and cinema with friends. And even while Pret was stressful, I managed often to shrug off the harsh management, complaining to friends, but getting on with my personal passions.

And then my brother died.

What happened then, I would have never ever imagined could happen. I knew Pret was a tough place to work in, but I am no stranger to hard work and just got on with it. Again, I had the wrong expectation to assume Pret would support me as a longtime staff member, or as an employee, no matter how long my service. I write extensively about the bullying I went through while already traumatically bereaved and in shock.

During the main issues of being targeted I applied for my employee file as I tried to understand why the harshness even during bereavement kept happening. One of the emails by a People Business Partner, who responded to a mail from an HR advisor who was the note taker of the first grievance appeal’s hearing against a bullying line manager. I said in the hearing that there is no support and the HR advisor passed this on. Later in another grievance hearing this PBP changed his mind after I pointed out his email. He then said that maybe in hindsight he made a mistake.

It was a complete fog and confusion. In hindsight a lot of this was “gaslighting”, making me think that I was the problem, making me think that I was not bullied, even with all the written evidence I presented, they pretended I was not bullied. In another Tribunal where the Judge ruled unfair dismissal, the Judge also concluded that Pret’s grievance and then appeals hearings were “fundamentally flawed” at the top of page 10 with the check marks. I also went through flawed hearing after flawed hearing which I cover in other posts. And the PBP saying that in Hindsight he made a mistake had me speechless and in a Twilight Zone.

The email regarding my pointing out the lack of support:

 

2015-10-22 Chris &amp; Laura re SUPPORT

 

So, him changing his mind later in a hearing after I pointed out his email, was just another typical way of Pret leadership playing games. But I just crumbled again and again.

My system just switched into autopilot, while working extremely well and making the mistake to approach Pret’s HR with suggestions on how to better support bereaved staff. Little did I know that by doing so, I put a target on my back. Only now do I understand why so few people approach HR as Prince William points out after some research they have done, that only 2% of employees approach HR regarding mental health issues. After my trauma with Pret I understand why so few try to raise awareness and/or make suggestions to HR.

I wrote it somewhere before that I still would approach any HR department again, but this time not alone and not without a note-taker, as Pret “lost” an important document which I applied for in my file. Their note-taker took notes that would have proven that I had no support. But because I never experienced anything remotely of a hell I experienced in Pret, I always approached leadership alone, knowing I act with integrity, came with open hands, but I had to learn my lesson hard.

This is why I write so bluntly and intensely now and have a zero tolerance on bullshit!

But during that time, I blamed myself for having been bullied, I blamed myself for being a burden. I even apologized for a nervous breakdown I had in the office during a team brief after being shouted at in front of my team, two days before the first anniversary of my bother’s death. I put it down to my own grief and what psychologists call, “sibling survivor guilt” having survived my brother. I always knew how well I worked, and it is not cocky when I say that I was one of the best team leaders. I know how well I work and I know all the feedback from my teams, customers and Mystery Shoppers. But when you work under insecure management who pretend that your work is never good enough to pull you down on their level, it’s a constant struggle to figure out what’s going on, why are you not promoted, but held low etc.

I am not a psychologist, but I know that human beings are prone to come under a cloud of suppression and get used to it because they have pure intentions and blame themselves. This is being taken advantage of. One Pret Assistant Manager review highlights the lack of self-respect here very clearly:

“Respect yourself don’t let managers overload you” Link

But Team Members and especially Team Leaders have no choice, because they are manipulated and often subtly to even openly threatened with their job security. Or a very common tactic is to give them unfavourable shifts where the manager knows that a TM either cannot work, or does not like certain shifts. I was given the minimum contracted hours after I lost my savings when my brother died. My boss knew that and rarely gave me more hours to work, even though I asked many times. There is so much manipulating control going on and bullying has many facets from right out shouting at staff, excluding them, withholding important information, transferring them to difficult shops setting them up for failure etc.

I went through it all during bereavement and only in hindsight can I see how much this was a plan under HR in hopes I resign. But I didn’t. I even declined 4 settlement offers if I resign and never speak about my ordeal, 3 offers while still working in Pret and the 4th via Acas when I filed a Tribunal claim, but withdrew because my dad just died in the middle of preparing for the case. I collapsed and knew without legal aid I could not mentally see through a complex court case.

Not having signed my rights away, I buried my dad, went under for a couple of months, and then decided to go public.

Another Assistant Manager’s review (I leave the mistakes to keep it in their own words):

“Avoid working there – Too much pressure working there, company expects you to do all your job within the time you are schedule but it is impossible , you will end up working hours for free, no work life balance at all , they have he mistery shipper but it is all a fake thing you can not control , the standards are so high the only thing it will drive is you stress everyday. Don’t work there. Link

 

The Mystery Shopper, or as I have renamed it the “Misery” Shopper, is the driving force behind the expected happiness. When I left Pret in Dec. 2017 the reward for an individual staff member for being extra nice when the Mystery Shopper witnessed their special service is £200 tax-free. Even if the team loses the bonus, an individual Team Member can still earn up to £100 on top of their wages. With the bonus and perfect scores = £200 when the Mystery Shopper nominates them for their “outstanding” service. This is why staff are constantly smiling, chatting and giving free items in the hopes the MS is around witnessing this or even better, be the recipient of this extra kissing butt.

 

2018-07-04 Outstanding Card

 

 

And customers are so impressed with the constant “happiness” of staff not realizing that staff have financial incentives, especially when giving free items away in hopes the MS is present receiving or witnessing this generosity.

Financial incentives when successful, and fear managed and micro managed when not.

 

A Tweet from the former Pret employee who was fired for having started a Union:

 

2018-05-09 PAMSU EndTheMysteryShopper

Link

 

Different Mystery Shopper excerpts. Pressing Ctrl & + enlarges pictures for easier read, and Ctrl & – to decrease size again.

 

04 MS

 

 

05 MS

 

 

I was told off in the office after the Mystery Shopper comment on me having coughed as I had a slight cold:

 

MS_Cough

“Team members should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful to smile that day.”

I wish I could have told this MS that staff are not paid sick leave for the first 2 and 3 days depending on their age. So you had to decide if to stay home sick and lose income, or go to work unwell and get a telling off from the manager as I did because I coughed when I happened to serve the MS. When we were sick we were never even asked by our bosses how we were! Nada! And when we happen to serve the MS and cough, not even then, just put downs constantly as managers rely on the MS points which count towards the biggest chunk of their quarterly bonus.

 

Yes, the extra cash is a good reward and gives great customer service. But firstly, not all are motivated by financial incentives, especially while being stressed and pushed on a daily basis. And secondly the flip-side of this is, that when staff don’t smile and the Mystery Shopper comments on it, or customers flock to Twitter with complaints, staff find themselves in the office or other back room, away from customers and get told off. And then they are commanded to smile. I mentioned it in another blog post that the most ridiculous telling off I and my team received after losing bonus as no-one smiled, was where our non-smiling and moody boss said, “Your smile is part of your uniform. You are expected to wear a smile like you wear your uniform…”

He also said that we need to leave our problems at home etc. I was in the middle of a grievance appeal’s process due to my former line manager openly bullying me, and still coming to terms about my brother’s death. I will not get into this particular shop further, but teams are getting conditioned to this type of “emotional and mental abuse”, and yes, I call this abuse!

The press called this “emotional labour”. Quote:

“… in The New Republic, Timothy Noah observes that the sandwich shop chain Pret A Manger aggressively monitors its employees’ displays of enthusiasm. If any worker at any particular store seems insufficiently pleased to see their customers, he and all of his coworkers could suffer the consequences. Pret CEO Clive Schlee even monitors whether his employees are making enough affectionate physical contact with each other.” Link

 

This pressure not only from Mystery Shoppers and Managers but also from cutsomers who quickly run to Twitter and publicly at times even naming staff members, not thinking for one minute that Team Members are human beings who might be going through a hell they don’t see! I smiled, gave freebies, was complemented on my service by customers, and after my shift went for the bridge.

 

3 years of good service, then ONE incidence and this lady blackmails Pret with losing her business. This then is fed back to the manager who pressures the TM or even the whole team:

2018-11-28 Bad Service after 3 years

Link

I decided today to respond with a .gif handing her a handkerchief. Something I was never able to do while in Pret.

 

2019-02-04 Response to Nov tweet on bad service with gif

Link

 

CryMeARiver

 

 

I responded to some of these Tweeters on why they call out hard working staff’s names publicly, not even bothering how intense working on the front lines in Pret is:

 

2018-10-24 Re No Smile

Link

 

 

2018-12-31 Customer calling staff name for rude service2

Link

 

 

A customer who has no boundaries to call hard-working people the C-Word and Pret even apologizing, kissing butt for profit:

 

PretBehaviour01a

 

etc. etc. …

 

Horrible Company Pret

YouTube further down the comments.

 

Fear management, manipulation, exploiting vulnerabilities and good will of staff etc.

I  often ask people if they really believe or even bother to care if Pret staff can smile, show a happiness, friendliness and being polite for 6, 8, 10+ hours EVERY day in a fast paced, intensely loud and stressful work environment.

 

So, why do staff subject themselves to this and continue for years?

The answer is not simple but manifold:

  • For one, most are foreign workers who are glad to have found a job after leaving their debt-ridden country behind. They have kids to feed in hopes they will have it better one day.
  • Often people think that with time it will get better and certainly once you climb up the career ladder. At least I was under this illusion as I’ve never had problems in other companies and kept giving Pret the benefit of the doubt time and time again.
  • Many staff members have the ability to just keep their heads down, play the game and unfortunately many play it on account of hardworking people.
  • Other times it’s just simply assuming this is just the way it is, and they just get on with it, not realizing how damaging it becomes for their mental health in time.

 

I found an interesting Tweet yesterday that shows that even investigative journalists who are under life threatening situations come under this:

 

2019-02-04 Getting used to Harassment2

Link

 

I used to ask like many people do why battered woman who are beaten and abused by their husbands/boyfriends stay so long in a toxic and violent relationship, often for decades before breaking out.

After what I have been through during already traumatic bereavement, I don’t ask that question anymore. I for one became extremely vulnerable, I was emotionally broken on the ground so-to-speak. I was in a fog of shock and grief, still functioning on autopilot, trying also to distract myself, exhausting myself physically to cover this excruciating pain of loss and unanswered questions. I was often literally begging my bosses and HR for help, I became ill with emailing, irrational. I started to have panic attacks, the first ever which happened in my sleep! I woke with or from a panic attack thinking I had a heart attack.

I even tried to find another job, had a trial day, but either I overdid my work or I didn’t sell myself well, or both. I was lost in where to turn, couldn’t take off unpaid leave as I had no financial means, having lost my savings after my brother died, running errands, traveling between Germany and London etc. A friend of mine understood when I gave up hope and thought I could never find another job, she said to me that it makes sense that I stayed with Pret as this is the “devil that I know” compared to the devil that I did not know in a new company.

Many battered women partly take a long time to leave their violent “partners” as this is what they come accustomed to.

How I survived my Pret ordeal having had several close calls at the bridge, I don’t know. Partly it may have been the intense anger I had because of how my brother’s death not only happened, but was dealt with, and certainly I didn’t want to put more grief on my mum. Added to that how Pret had nothing more to do then try and get rid of an inconvenient employee, whose only “crime” was that they became bereaved, while having been a very good asset to the company for several years.

Welcome to Pret that uses former homeless people for PR.

I had many conversations throughout the years with colleagues who felt stuck, scared to know if they can even find another job. And make no mistake about the low paid workers in Pret, many of them have degrees from their countries. I worked with a woman from Finland who had PhD in some technical work which I forgot. I worked with a Spanish woman who was a fully educated lawyer. One colleague from Brazil who was the secretary of the mayor of the small town he lived in. Another Brazilian lady was a bank manager in her town. Many artists, IT people, musicians, I worked with a trained pianist, I myself self-published a book from scratch by myself, financed it, organized it etc. etc.

For most, their degrees are not accepted in the UK, they would have to study some extra semesters. Others lack the language and just work to improve their English to get a start in the UK. Sure, Pret pays a little more, give a few more perks, throw parties etc. But the work they expect is like working for 2 or 3 people to get their Investors their money back plus profit! Labour is cut in most shops to maximize profit and with it managers’ bonuses. CEO Clive Schlee pockets £30 million from the JAB take-over and whatever sums of money all the top leadership get thrown at. All on the backs of low-paid workers needing to feed their kids and pay the bills.

A Barista review just from last week 30.01.2019 highlighted this:

2019-02-02 Pret A Lack of Staff

Link

 

Staff get used to this as this seems the norm and no-one is standing up. And if people do stand up, like Andrej Stopa who was fired for starting a Union, or like I did internally and now from the outside, staff remain intimidated and hopeless. Fear is a huge thing in Pret, and it’s so subtle how one can get sucked in without knowing it, until you are so paralyzed. You’re almost brainwashed by the slogans and harshness. Rarely do people have longevity in raising these unacceptable issues. The only option they find, apart from resigning or getting dismissed, is to give anonymous reviews on Indeed, Glassdoor, Twitter etc.

in 2011 someone even started a Facebook group “I Hate Pret A Manger” which is hard to find even when looking for it, as FB is also shadow banning. But I stumbled on it by coincidence just recently.

 

2018-01-07 I Hate Pret Facebook Page2

 

I have been contacted by current staff with the plea to not out them, and I never would. But I urge every staff member, even in other companies to join a Union. Take it from me, I had to learn the hard way, but that is why I am now so outspoken and not intimidated anymore, no matter what tricks and traps Pret comes up with. For fastfood workers I can only recommend the Bakers Food and Allied Workers Union (BFAWU) that has been instrumental in the first ever McDonald’s strikes in the UK that started in the U.S. years ago. Everybody knows how poor work conditions in McDonald’s are. But Pret has been successfully lulling in the public and controlled staff, so people often don’t believe how it is behind the facade when this is pointed out. I don’t blame them. All I ask, if something looks too good to be true, take a closer look.

And the £1000 that Clive announced on 29. May 2018, well Pret became aware of my blog on the night from 28th to 29th of May 2018. I know how Pret’s CEO reacts fast when reputation is at risk! And in October staff were still waiting and forbidden to further tweet or get a disciplinary with the risk of getting dismissed. Well, I’m delighted to have been instrumental for all staff to get an extra £1000 which they usually would have to wait 10 years to receive!

I couldn’t help but spill the beans on that Twitter feed, but most of my Tweets are of course hidden!

 

2018-09-16 my response to £1000 29May announcement

 

 

2018-09-30 1000

 

 

 

2018-10-01 £1000

Link

 

If you have read this long blog entry, and indeed some other of my writings, it means you care (apart from Pret that also read my blog ;-] ). But those of my readers who care, I do not take it lightly that people give of their time to subjects that are easily avoided by most people. It is always hard to have ones “bubble burst”. We want to believe a shiny facade, in this case Pret’s facade, that they have so carefully presented over many years.

 

Illusion

 

All I ask is to look closer. Ask questions and give ear when you hear critique or something that surprises you, as we all were knocked over by Pret having been silent about two customer deaths and not done anything until it became public. And most importantly, don’t victim blame the staff who came and come under this harshness. It’s so easy to judge from the outside that they should just get another job! Don’t judge when people cannot find their way out or become hopeless. It needs a lot of support like a Union, friends, professional helplines to get a healthy perspective of what is acceptable behaviour towards decent and hardworking people. It goes faster than one thinks to slip under a workplace bullying environment, especially when it is systemic as it is so rampant today. Amazon for example is one of the worst, and YouTube is full of undercover reporting within Amazon warehouses and drivers.

Yes, many Pret customers also go on Twitter recommending Team Members by name who give great service. But it is even better to speak to the Team Member themselves, because I was told over the years by some of my customers if I received some goodies as they wrote to HQ or Twitter about my service. And most managers don’t even care to tell their staff when a good report is given on Twitter, especially if that Manager doesn’t like the Team Member. Reach out directly, or even in the presence of the manager. Pret does not have time by the amount of daily Tweets to pass on every message, even though they always say they do.

One card with a £20 note inside kept me going when I was in my darkest time in a shop with a bullying manager. The customer who only knew me a few days did not know what hell was raging inside me with my grief and the turmoil in Pret. If he would have gone to Twitter naming me and how he appreciated my service, I would have never gotten this message, as the manager of the store targeted me. But him giving me this card, even if without the money, it meant the world to me and I broke in the office later after closing time because I had moments I was ready to quit and go over the edge… And even though it’s very sad to me that this card kept me going like a glass of fresh water in the desert, but people do not understand how staff feel, in depression, even suicidal.

 

Pret Reality for many:

 

“Depression. Anxiety. Dread to go to work”

2018-10-02 Modern Day Slavery

Link

 

And this is my campaign to say that every person deserves to be treated with respect and their dignity protected.

Thank you for reading.

 

I wish I got some contact details from the customer who gave me this card that kept me going to let him know how many times this card reminded me that people care. I read it after closing time in the office and just sobbed.

 

pk-customer-card-aug-2015-aldgateeast_smudged.jpg

 

 

 


 

As my blog has grown into a maze of writings, I created a “Mind Map”, an overview to the most important blog entries for the reader not to get cluttered with posts. To understand the main issues that I have survived, please visit My Ordeal with Pret A Manger overview, click on the arrow next to each heading that you choose which will lead directly to posts back onto this blog. Thank you for reading.

 

©2019 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

PRET A Manger Selected Staff Complaints (UPDATED Feb. 2019)

 

 

UPDATE March 2019 – The first time I share my story verbally in one go in this interview. Underneath the interview section are reviews/complaints from current and former Pret Staff.

You can still listen to the interview while scrolling below to the many staff complaints. Links to the reviews open in a new window or tab depending on what’s selected.

 

On Vimeo:

 

Or Audio Player:

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

The main subject being workplace bullying, we also spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general and what to look out for in an interview for a new job. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 

 


 

 

Pret Staff Complaints

 

 

Horrible Company Pret

 

 

2018-11-01 Go back to UK

 

 

2019-02-09 Response to Homeless House Tweet2

 

 

2012-07-23 Ex GM

 

 

2018-07-06 Head Office PR

 

Chicago Pret horrible company to work for2

 

Pret: “We aim to connect with every customer with eye contact, a smile and some polite remarks. Rate the engagement level of the person who served you at the till.”

Mystery Shopper: “I was not greeted at the till or given a smile …

04 MSEndTheMysteryShopper

 

 

2018-12-14 Customer recognizes forced friendliness happiness

Link

 

PAMSU Dismantle MS

 

2018-05-09 PAMSU EndTheMysteryShopper

#EndTheMysteryShopper

 

A customer complained on Twitter about how when it is very busy the manager is not helping on the shop floor but sitting in the office. I mention this in my interview as well.

 

2019-03-19 Response to customer complaint re manager

Link

 

The second Tweet is a response to the CEO’s reply to the above tweet, yet it’s not addressed to his Twitter account nor posted in the same feed as above. I wonder what that’s all about:

2019-03-19 Customer re managers

Link

 


 

If you prefer to skip this into, just scroll down to the red heading Selected Quotes that link to reviews I want to highlight.

 


 

UPDATE: Nov. 2018

Undercover reporter in Pret sparked by my blog.

 


 

NOTE from the start: I myself did approx. 300 – 500 transactions per day depending what shift I was on and how busy the shop was in general. This means I served not 300 – 500 individual people, but more than that. ONE transaction can be 1 customer or a group of people ordering and paying together. Even with one transaction serving a group, you speak with several people about their order etc. So, on average I spoke individually with no less than 500 – 800+ people a day, plus colleagues, bosses, answering the phone etc. Multiply that by how many more are in a team… and one gets the idea of customer flow in a shop, it’s like a train station. I still have some of the reports of the summaries and a chronic beeping and roaring tinnitus…

It depended on how many hours per day I worked and what my job was for the day. If on coffee, I mostly listened to orders but didn’t speak as much directly with customers. Same in the kitchen. But with all the amount of customer interaction, Pret’s brutal expectation for profit is that staff members connect with EVERY customer, smile, eye contact, small conversation. If they fail, they are summoned into the office or anywhere away from customers, are told off, at times threatened with their job security, send out and ordered to smile by a non-smiling manager. I will add an extra blog entry on the mental and emotional strain and what I also experienced, the mental abuse by superiors when the Mystery Shopper report wasn’t as positive (= less bonus for the managers). Pret doesn’t even stop when staff become bereaved as I had to experience so traumatically.

The press called this “emotional labour”. Quote:

“… in The New Republic, Timothy Noah observes that the sandwich shop chain Pret A Manger aggressively monitors its employees’ displays of enthusiasm. If any worker at any particular store seems insufficiently pleased to see their customers, he and all of his coworkers could suffer the consequences. Pret CEO Clive Schlee even monitors whether his employees are making enough affectionate physical contact with each other.” Link

I can absolutely verify the aggressiveness of this. I still don’t know how I survived.

 

Further below I listed selected reviews as “Quotes” from the long list of Pret Staff Complaints. These are EXACT quotes linked from various Employment Review websites, YouTube, Twitter etc. as well as my own story regarding Pret A Manger on my Blog here. I left any mistake in the reviews to keep it in their own words. These selected reviews I chose from the many in the above link because I can underline those as I have experienced Pret similar (and even worse).

When customers who are so impressed with Pret because they only see the outside, the facade through the PR(et) machine, when they ask Pret about these complaints, they are too easily sweet-talked into believing that this is just an unfortunate exception. But the truth will always come to the surface, no matter how long it takes.

 

Bullying Boss

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management, training and work environment, all issues that is really appalling in Pret and the numerous reviews speak about. If there are fake news, I am not alleging anything, but there may be fake reviews! Knowing how Pret and their HR dept. work, I wouldn’t be surprised if someone writes these reviews.

And since I compiled these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent working  PR(et) machine. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

There are also a lot of complaints regarding being overworked for extra time but not being paid for it. I can verify this as I had to chase my missing hours for years! Pret Staff in the UK and elsewhere should do what over 4000 Pret staff did in the U.S. with a class action suit regarding missing pay.

This review from a former London TM from 13. Aug. 2018 makes this very clear. I called this “Quote of the Day” entry the “Wage Watchers” Program in Pret.

 


 

UPDATE end of Nov. 2018: An undercover investigation sparked by my blog. Amy Sharpe from the Sunday Mirror went undercover in Pret after reading my experience and my suggestion to go undercover to see for herself. She “only” worked a few days in the shop, not the kitchen, and can’t do an in-depth cover like my 10 years in Pret and the below reviews. But it is a good start that scratches the surface on how it is behind the scenes. My comments on her findings in my blog post:
Undercover Under Pressure in Pret

 


 

Selected Quotes:

 

#01 Pray A Manger “Get ready to lick so many a**ses to advance”

#02 Cry A MangerThe Brainwash is real… A lot of people cry in the staff room especially in their entry period.

#03 Pret A Mess “Always messing up pay”

#04 Threat A Manger “Very bad management. They treat you like a slave. You have zero value for them. … They threa[t] us and show the door if we don’t work very fast.”

#05 Pret A FearPlease get the bullies out.Now your people work in fear.”

#06 Pret A MistakeHorrible place they shout at you all the time for any little mistake.”

#07 Pret A Bullied “The image of the happy environment is a joke.”

#08 Pret A Blackmail “Your subjected to emotional blackmail and serious labor issues”

#09 Corrupt A Manager “Worst company to work for … the team member are over worked and managers are always working with fear.”

#10 Kiss A Bum “Managers treat you poorly, they are racist and discriminating. If you want to get promotion you have to sleep with someone and kiss manager’s bum.”

#11 Pret A SqueezeManagement is trying to squeeze you like a lemon …. no weekends off, not even 2 days off together.

#12 PR(et) A ManipulativeManipulative and exploitative approach to employeesGenuinely fake and dishonest company.” (Former IT Analyst’s review on Pret’s Head Office)

#13 Regret A Manger “I regret working there.”

#14 Define A Manager “Lack of defined management, finger-pointing, politics and poor organisation.”

#15 Pret Annihilates HumanityThis job can annihilate every piece of humanity inside of you.”

#16 Poor A MangerPoor and terrible management.”

#17 Pret A Shame “The training should be more about encouraging people than shouting and shaming them.”

#18 Pret A Missing PayI want to be as loud as possible here – PRET DOESN’T CARE.”

#19 Pret A MachineHorrible training, too many liespeople are treated like crap. Upper management do not care about you … they treat employees as machines … Horrible environment.”

#20 Bad A Manager “Bad management and not taking care about people … do not give power to irresponsible people

#21 Pret A Slave Stressful and dominatingLeaders treat you like slaves.

#22 Pret A HaRshHR problems, employee is treated really badly…”

#23 Pret A Smileyou are required to have the widest fake smile on earth

#24 Rude A Manager “Management and some members of staff were extremely rude and patronising”

#25 Pret A Bad “A shame that such a big company is becoming so bad day by day.”

#26 Pret A PushLittle training was just pushed at the deep end as soon as I started the job

 

continued below…

 

Robot sad crop

 

#27 Pret A Manager-Ex: “I am an ex GM. I walked out last year as I couldn’t take the way we had to treat TMs to achieve ever increasing demands for profit and efficiencies.”

#28 Pret A Hell:if you treat people like they’re useless and worthless, they won’t work so well anymore … TREAT PEOPLE PROPERLY!!!! get down from that high horse you’re on”

#29 Pret A M*ffin “…team member are over worked and managers are always working with fear … now the company is just about the profit also it is run like mafia organisation where it is about who you know … get rid of some top management who are so corrupt

#30 Pret A Robot “People are treated inhuman way in terms of sickness and work load. Employees are being treated more like robots than human beings

#31 Pret A JokeYou have a limited time to do your job everyday but this time limit is a joke. they give me the next rota just the day before the week starts.

#32 Pret A Nothingdidn’t learn nothing as i have things to give to that shop as i came with lots of experience and skills.

#33 Red A Manager “their [managers] personality only is good for business, but not for the people that work under.”

#34 Pret A Unhappy + Extra Quote on the House! If an employee is unhappy, and its affecting their work, ask them what’s up (gently)”

#35 Trap A Manger “It’s a trap! … Huge stress. Never stops.Shouting all around. … Say something nice from time to time. Don’t insult them!

#36 Pret A UnpaidVery unfair company

#37 Pret A ScreamOne of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were having fun and smile at all times.

#38 Pret A Managerthe staff are great the guys who do the real work. The management suck” (review by a manager)

#39 Pret A No RespetarLos managers son penosos“, “un horror!!” “desastrosa” and “todo… no tiempo libre, no respeto..”

#40 Odd A Manger “company going in one direction and then the opposite” (review from a former Purchasing Director, NYC)

#41 Pret A Scam “This job is a scam you work hours and hours and it never matches your check

 

continued below…

 

Depression pexels-photo-262075

 

#42 Pret A Shadyreally shady company. They worked us off the clock and would be quick to transfer even there best workers over favoritism

#43 Pret A Blame “overworking envornment , discriminating HR , unprofessional managers

#44 Pret A Bos(s)ton “No person deserves to be traumatized or stressed to death by work. Current laws do not address interpersonal cruelty at work.”

#45 Pret A Powerkidwhichever is your mental state, you have to be happy and smile…you can also suddenly be under the powerkid that is mainly rude,… setting up your rota to damage your personal life just for fun, or shouting at you in front of the others

#46 Pret Abusive StaffDiscriminatory management Unprofessional atmosphere Abusive staff”

#47 Squeeze A LemonManagement is trying to squeeze you like a lemon

#48 Pret A Mouthful “The positions are hardly worth it for the pay you get. Better off being a team member if you don’t see Pret as a long term career prospect.”

#49 Pret A Cutting StaffPoor management and under-trained … Pret A Manger has cut down on staff so theres more a lot more of things to do and not enough staff to do everything, so employees are being worked harder. Management do not have sympathy or care for employees

#50 Pret A Not WorthNot Worth The Stress … Either stop cutting hours or stop giving teams a ridiculous amount of tasks to complete.”

#51 Pret A Brainwash “There are a lot of favouritism, which leads to promoting incompetent people to more senior roles.”

#52 Pret A Mental AbuseHostile work environmentmental and verbal abuse physical violence in the workplace

#53 Pret A HorribleExtremely stressful managers dont know anything and drama every day. People need to know how to take responsibility there. I wouldn’t work there.”

#54 Wage Watchers Progam at PretKeep track of your own wages – left with more than £100 owed to me which I had to claim back! … I was made to feel like I was in the wrong and spoken to rudely.

#55 Pret A ExploitationYou should probably consider buying industrial machines to make sandwiches instead of focusing on exploitation East-European employees.

 

continued below…

 

Pret Uniform2

The Pret A Manger Staff Uniform Cupboard for a perfect smile all day long.

 

#56 Pret A MaskTeam member should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful enough to smile that day”

Dear Misery Shopper, Team Members are not paid the first 2-3 days when off sick. If you’d pay staff sick leave, they will stay home and cough!

“request people to show a ‘fake’ happiness”“you are required to have the widest fake smile on earth”

 

#57 Pret A Shout “…all they seem to do is try to create robots that operate at 100mph and have no personality … I’d sacrifice a paid break and a free lunch for a decent environment to work in where I’m not shouted at daily, and made to feel sub human.”

#58 Pret A CondescendingInsure management respects the workers and don’t be condescending on them, please don’t act over controlling in respect to ensuring we work like robots

#59 Pret A Anger “”!!!! … !!!!! … !!!!!!!! … !!!””

#60 Pret A Modern-day SlaveryWhen you follow [the points and rules] they then moan that you are to slow and need to hurry

#61 Pret A Slave’s CompanyIf someone can’t finish job on time has to stay longer, for free. Common practise is to give someone job to do, just a couple of minutes before end of shift and after telling that “you couldn’t finish on time, because you are to slow.

 

continued below…

 

ball-and-chain-2624325__340

 

#62 Pret A NoxiousGo back to the UK, Pret I have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience

#63 Penalize A Funeral “management is disrespectful, they fire people when they are having rough times in life even if they talk to manager about it , i was penalized for calling out for a funeral

#64 Pret A Manchesterneed to hire different managers, ones that respect staff. the ones there now, shout at staff, don’t understands there circumstances or disabilities

#65 Pret A Politics “Poor management resulting in poor decisions. Office culture is working really really long hours. No work life balance whatsoever and constant office politics”

#66 Pret A Scared “…been given a letter saying that u have not been performing and from that time u will be on risk to be fired

#67 Pret A Lacking Staff “Busy and stressful environment whit no support from management. – Forget about contracted hours! You will be doing overtime most of the time, as there is a lack of staff nearly in every Pret.”

#68 Pret A Money Hungry Regarding doing charity for the homeless: “The help they do is just for public to bring more customers in. Behind is chaos.

#69 Pret Abuse of Team MembersTeam members are abused by work in terms of quantity of work and responsibilities”

#70 Pret A Zero StarsPret does not deserve even 1 star. I regret having worked there.

 

Comprehensive Pret A Manger Staff Complaints– compiled from Employment Review websites, YouTube, Twitter etc.

 

Undercover Report sparked by my blog.

 

 

cry-1682140_960_720

 

From only few of these complaints and my own experience, which has almost cost me my life, working in a toxic, unfulfilling, non-rewarding and right out dangerous work environment that gives no room for people being vulnerable in bereavement or mental health issues, behind the scenes it is a very different story to what Pret presents at the front. The annual questionnaire Pret does to ask staff of their experience is flawed as some managers manipulate those, I know of one manager who has been dismissed for manipulating (doing the questionnaire online on behalf of those who did not want to participate), another has been caught by staff, but none has raised the issue.

I have raised a grievance as my shop had a 100% participation in the questionnaire, even though I did not participate in it. The hearing was not investigated properly, and only vague assumptions have been made by HR, but no thorough investigation took place, which would have been easy to be made as I was one of 4 Team Leaders, the external company who held the questionnaire could have been contacted with the shop number that was assigned to my shop to see how many Team Leaders participated and could have scrutinized the wording, as I am very particular in my wording.

So, these anonymous complaints that I gathered will repeat itself on the same lines as linked here. The shiny facade will sooner later crumble, and hopefully things will be truly changed and not just PR and slogans presented. But I doubt it, as money is just corrupting people too much.

I am proud to say that the unions in the UK and the U.S. (with further being informed) are now aware of and having an eye on Pret A Manger that has gotten away with so much mistreatment of their hard working people for so many years. The time will come that even Pret will lose its facade, just as companies like McDonald already did so many years ago. My work is done!

I almost lost my life and am struggling to find my way back to living a normal, anxiety-free life again.

 

 

Brain Plaster anxiety-1535743__340

 

 

 

A customer in Chicago commenting on a deceased Pret staff and Pret itself:

“I knew Dante. He was an extremely nice person. That being said, Pret is a horrible company to work for.”

 

Chicago Pret horrible company to work for2

 

Link

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. I also tell my story for the first time verbally in this >>> podcast interview based in California. Thank you for reading/listening.

©2018/2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day 66 – Pret A Scared

 

angst-807726__340

 

 

Quote of the Day: (Bold highlights by me) from YouTube, currently at the top of the comments:

Horrible place to be , pret a manger looks brilliant to the outsider but poor workers are inslaved … they work hard and they always on edge and being told to be fake and be extra nice and sweet and if someone is just him/her self he will be taking into the office and will be warned and told off and been given a letter saying that u have not been performing and from that time u will be on risk to be fired or put in the kitchen to work even harder and be threatened! Poor staff are sooo scared that they do what they are being told out of worry to lose job , so if you get free item not because of the staff member is being generous but that’s because of her manager and area manager. Who says to give about 2 to 3 items free on that day and since you are at least showing her that she is still a human she will give it to you rather than a rude heartless customer

 

This is what I wrote in several Tweets and on my blog that staff are threatened, and depending how insecure they are even get a letter pressuring them to perform better or risk being dismissed. I remember vividly when a new Team Member received a “File Note”, now called “Note of Concern” because our shop lost the Mystery Shopper because he didn’t smile. This Note of Concern was a typical tool of fear management.

Depending on the staff member, some did “only” receive a telling of, others this kind of “letter” or even further a disciplinary which is a secure step towards dismissal. The more intimidated a staff member is, the more these tactics are used. And that is why Clive Schlee, CEO is “careful to integrate former homeless people into regular shops, saying that they would be “too exposed”.

I am exposing WHY this concern is, because Clive Schlee KNOWS his managers as they are trained to work in fear management. A former homeless person being subjected to this management style would not serve PR very well as they are in danger to be catapulted back to the streets as they couldn’t handle this manipulative and harsh approach.

Hence, Pret puts what they patronizingly call the “Rising Stars” into one shop, including former homeless manager, thus showing to the public how lovely Pret is, while Team Members in regular shops have their “stars fall” in fear management, dismissals, resignations etc.

The above highlighted quote also is what I meant when I wrote my Open Letter to the Pret Foundation Trust:

Above quote: “…been given a letter saying that u have not been performing and from that time u will be on risk to be fired or put in the kitchen to work even harder and be threatened!”

 

Pret plays the game for the public by giving people with mental health issues a three months trial, but after the trial period are not taking them on even though, in this case Sergio from the Brixton Mosaic Clubhouse mental health place, gave 100% excellence and EVERY item picture perfect. He was just too slow and wasn’t even taken into the shop front were he wouldn’t need to be that fast.

If Sergio would have stayed on, he would have eventually needed to be pressured, but that would have gone sour as he would have clearly felt the discrimination. Thus, he was treated nice for 3 months, not taken on and he did exactly what Pret wanted: he spoke well of his experience, not realizing how he was used for PR.

 

My Open Letter to the Pret Foundation Trust explaining exactly the game Pret is playing.

 

 

Also, staff are drilled to be friendly, smiley, happy at all times no matter how they really feel as I have survived being bullied even during bereavement. The weekly Mystery Shopper probed if staff smile, give eye contact, make small talk, serve hot drinks within 1 minute etc. etc. etc. Staff switch into autopilot, and I still don’t know how I survived this. I was hard on myself, the added “sibling survival guilt” didn’t help to productively deal with this fear management.

 

Mystery Shopper excerpts on the forced friendliness and 1 minute service demand:

Please press Ctrl & + to enlarge picture for easier read, and Ctrl & – to decrease size again.

 

04 MS

 

05 MS

 

Also, the second Tweet of former Pret employee who was dismissed for having started a Union, scratching on the Mystery Shopper with the hashtag #EndTheMysteryShopper

 

2018-05-09 PAMSU EndTheMysteryShopper

 

 

If Mystery Shopper comments aren’t as favourable and points are lost, and worse even, bonus is lost, TMs find themselves individually in the office or in the kitchen as a group, away from customers, being told off and warned. And then they are being send out commanded to smile.

I will do an extra blog entry on the Mystery Shopper. But the main point with the MS is that the whole team can gain bonus on a list of things the MS is tasks to look out for like variety amount in products selection, cleanliness, atmosphere and especially the service. If one Team Member (TM) messes up the service, the whole team loses bonus incl. and especially the manager. This is done for peer pressure. But if everything is more or less good, the team gets the bonus which is £1 per hour they’ve worked the week f the MS visit. So, if a person worked 40 hours that week, they get an extra £40 on their wages.

This can be increased if an individual TM is extra nice or does something extraordinary and the MS happens to witness this. The TM doesn’t need to serve the MS to get what they call an “Outstanding Card” (OC) which is not a card, but a name for an additional bonus the TM gets. When I left Pret in December 2018 the extra reward was increased to £200. So if the MS is either served by or witnesses an outstanding service by a TM, the MS can decide to give this OC and that TM receives an additional £100. If the points are perfect, that extra bonus for that individual TM is doubled to £200. And that is why customers are so impressed with the non-stop friendliness, because they don’t realize like the person in the YouTube video getting a free cookie every time, that TMs often suspect a customer to be the Mystery Shopper and hope to get that extra cash when being extra nice.

There is a daily budget on how many free items staff are expected to give away. This is what the below person comments on below on their complaint under the YouTube video. And then customers wonder why the price for coffee has been increased twice within a short time. Part for this is that someone has to pay for all the freebies, and it isn’t Pret.

If bonus is lost, managers get extremely angry as the Mystery Shopper reports count the most towards quarterly management and area management bonuses. The money grows the higher the management, the more the bonus.

Needless to say what turmoil and depression some develop being “commanded” to smile, make small talk etc. And customers are so impressed, assuming staff are so happy working for Pret. Again, how I survived this even during traumatic bereavement, I don’t know. Maybe anger kept me going, pressing forward in a complete fogged up mental state.

 

Today’s quote, a YouTube comment from early January 2019 or late December 2018. This comment shows what Pret purposely did NOT do with Sergio for the sake of PResenting a nice facade and why the CEO said that they are “careful to integrate” former homeless people into regular shops as they would be “too exposed”:

 

2019-02-01 #66 YouTube under free cookie video

Link

 

 

Featured in “Quotes of the Day” selected Pret reviews and long list of “Pret Staff Complaints“.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

The Falling Stars Program

 

… helped many lose their feet and self-confidence, even bravely speaking to friends to lend them money, knocking on doors to find jobs and homes, talking about their experience being bullied in Pret, manipulated and fired during bereavement. And some becoming suicidal with one AMK ending her life in 2017.

 

 

2018-11-01 Go back to UK

 

 

2012-07-23 Ex GM

 

 

2018-07-06 Head Office PR

 

 

2018-07-23 Quote #27 Pret Hellhole

 

 

Nothing against Sabina, she has her story, but she has been pampered in Pret for PR[et]. Sabina doesn’t know the many people who suffer, get fired, become suicidal, even dying. I don’t blame her. She’ll be fine.

Andrea Wareham spoke at the House of Lords on behalf of Pret as well, but JAB now axed her from the director’s board. Says a lot.

 

Pret A Manger, Clive Schlee, Niki I am NOT impressed at all whatsoever with your slick videos, politics, manipulation PR…

 

You hurt people to the point of suicide. You discriminate against the bereaved. You are a business.

PLEASE, please BE a BUSINESS without giving charity a bad name!

 

Learn more about Pret’s falling stars program if you even care.

And Pret, maybe learn from this lady, but I know you won’t because you are too “big”  for that.

 

Sheryl Sandberg quote

 

— & —

 

Get down from that high horse you’re on !

 

humiliation

 

do better Pret

 

Sheryl Sandberg on bereavement at work and how her boss, Mark Zuckerberg not just “accommodated” her bereavement, but wanted her to be there. Respect, Mr. Zuckerberg, he sucks in other places like data protection stuff, but he got my heart on staff welfare!

Shame Pret, you missed so many opportunities. Too many.

 

Clive Schlee, having taken your patronizing, disrespectful label of late night girl as a website, I used to respect you, I still do, like I respect any person on the street, but I am not impressed with you at all. Not one bit.

You do not know what traumatic loss means. And I don’t wish it on anyone.

Good luck with JAB.

 

 

Digging Out an Older Blog Entry

 

As Anti-Bullying week has come to an end last Friday I remembered an older blog entry I made. I wrote the below post in May 2016 on another blog site where I mainly posted poems for/about my brother and just scratched on what I went through in Pret, without naming Pret at the time as I do now on this site. But when I was going through the mixed horror of my brother’s death added with the bullying in Pret, this particular time was like a transition period where my trauma worsened, but I didn’t realize it then.

At that time I rather felt that everything in Pret would settle for me and I could concentrate on coming to terms about my brother’s death. I always felt that my situation wasn’t dealt with properly, but I didn’t realize how much I was played and manipulated via dodgy grievance hearings. One area manager who was very slick held a grievance appeals hearing against a line manager who openly bullied me (shouting, blaming, excluding etc.) under the main catalyst who was his boss and the guidance of HR.

In the hearing she held she asked me what my “definition of bullying is”. At that time I was utterly distraught and fell for this trap to think I wasn’t bullied. In hindsight I’d answer this “question” with a question of what her definition of bullshit is! It was also the time when I applied for and received my file, but at the time I just briefly looked through it vaguely until months later when I meticulously sieved through every word on every page and went into deeper turmoil that I explain in “Not Quite a Beautiful Mind“.

Now, looking back, having been in deep darkness, confused, traumatized, holding on and trying to escape through writing, I am grateful to have given Pret the benefit of the doubt so much to be able to say, what a corrupt and toxic company behind a friendly facade and under the current leadership of Clive Schlee and HR Pret A Manger is.

 

 


 

May 2016 Blog post (I added the links from this blog into the old blog entry):

 

 

Definition of Bullying

 

Once on a school trip to the seaside of Western France, six of us girls planned to share a room in the youth hostel we were booked in. On the first night after dinner and having settled in, I found myself alone with one of the girls in the big room, while the other four girls spontaneously moved out again and into a vacant 4-bedded room together.

It didn’t take me long to understand what was happening. The girl who was “stuck” with me (or I with her) in the 6-bedded room was the typical person to not have been cool enough to share a room with. There was even talk about her already back home at a school-BBQ before the trip and how they would give her the trip of her life. She was typically uncool, by the book at that time; ginger hair, thick glasses, long front teeth, not wearing the trendiest clothes… The perfect uncool kid to be “avoided with” or not be around.

She (I’ll give her the name “Ginger”) was someone who didn’t fit into the norm, nothing more, nothing less. The usual stuff. I didn’t fit in either, not for “temperature” reasons, but because I was in a sphere of my own.

So, we just had more space and more peace. I didn’t like the situation because I wasn’t invited  by the four “cool” girls, but I didn’t mind either because I never liked this kind of group dynamic. Nothing against groups as long as they are inclusive, accepting, supportive, more than just tolerant/tolerating. But tolerance would have been the bare minimum anyone could ask for if individuals in a group have neither strength nor courage for anything beyond that.

“The soul selects her own society, then shuts the door to divine majority. Present no more.”

— Emily Dickinson
Not having been particularly “cool” myself, and not really bothered if I was or not, I didn’t care to impress a group or be intimidated by a “mob” of freezers. I tend to select my own society.

 

 

The first of the five or six mornings we were there, I woke up turning around in my bed towards the door. From the sun beams that were shining through the windows, I could see something shimmering on the floor in front of the bed of my room mate. I got up, went to see what it was and saw it was a puddle of fluid, it was obvious from the stench that it was urine left there close to Ginger’s bed, with her still asleep. If she would have had to get up at night for the toilet, she most certainly would have stepped into it.

I pondered over this “pond” and was just perplexed on how it got there or worse, why someone would do this and how we both didn’t wake up noticing this invasion of our dignity. We cleaned it up later, pretending something weird spilled here somehow. I don’t know, I didn’t know what to think or say. Whatever we were thinking, not sure. To this day I don’t know why I didn’t get a teacher immediately and clean it up before she woke up. Maybe I was too perplexed, offended, embarrassed… Hopefully she thought I was the target or us both together; wishful thinking on my part. She was just always very quiet. I will never know if or what she realized was going on.

I didn’t know what to do, if I should go to a teacher or ask around why someone would do this. But going to a teacher or trying to find out who the “donor” of this mess was, might have just encouraged more of this. So I left it, assuming it was a one-off, never having seen any “pranks” like this on previous school trips.

As the days of the trip went on, we took a bus ride through the region. I was sitting in the back of the bus, one or two rows in front of the group of girls, now joined by the boys, and overheard them speak about how they want to cut Ginger’s hair at night. I remember freezing in my seat and feeling my blood disappear from my head with a tingling sensation in my face, going into panic-mode. I had two seats to myself since the bus was roughly half filled, as not the whole class went on this trip but just about two dozen of us. Everyone, except for the group and some couples, would sit generously in two seats, getting a little privacy away from the shared rooms in the hostel.
My thoughts started racing on what to do, since the “pee” situation I knew they would go through with whatever they planned. They must have felt secure that I was just a dumb bystander who’s “job” it was to console Ginger in the aftermath of whatever would happen to her. As if it was some kind of calling in life for her to be bullied and my calling was to just stroke her head, comforting her, oh well poor poor Ginger, c’est la vie.

My heart and my mind went into overdrive with the dilemma of not wanting to get into trouble with the cool crew, but also not wanting to allow something disgusting like this to happen to a girl, who’s only fault it was to not fit in.

Society-selecting time again!

 

 

Later that day before dinner time at the hostel, I couldn’t think straight, never mentioning any of this to Ginger or anyone. I was nervous before the meal, heart pouncing, thoughts pacing back and forth when I decided to speak up. I approached the room where the group always huddled together, prayed under my breath, knocked on the door and was invited in. I went straight to the ring leader girl and said sharply (with my limbs like jelly and my heart beating to my throat!) “If anything happens to Ginger, you will be the first to regret it!”. She looked perplexed, starring at me and then around the room, and laughing with the group asked if I was insane or what!? I repeated the sentence and just left the room shaking inside. I went straight to the room of one of the teachers, telling the whole story to just get this sorted. I guess some would call me a “Drama Queen”, but bullying is not just a drama, it’s a cowardly disgrace and a shame.
The next day Ginger had her birthday, and the majority of the kids congratulated her, even if half-hearted by most, including some of the cool, “strong” and marvelous group. Nothing ever happened to the uncool girl anymore. And on the eve of our return back home, Ginger and I sat outside for a smoke while there was an improvised “Disco” going on inside for our last night of the trip.

To this day it’s just a guess if Ginger knew what was going on, or if she repressed the situation to just avoid the pain of it. We never spoke about it and she never seemed at a shock, just rather quiet and speaking about nothing really. Deep down I felt of course she knows. But my pretense might have matched hers equally, just so we can make that day. We just had a good smoke and a meaningless chat, but worth our while.

Nothing further happened as the teachers had an eye on it now, after my shivering confrontation with the group’s leader. But I meant what I said, even while shaking inside my boots. And I rather took the risk of being bullied myself, suffering the consequences, than having to watch in silence how a person is being targeted just because she didn’t fit in to whatever the majority felt was the(ir) norm, or to release the burden of their own meaningless existence.

Even with the threat of any more nightly “adventures” in our room, I slept well at nights. I’d rather be bullied or be with those who are, then being cozy with a bully.

I wondered at times throughout the years, and even now, what has become of Ginger. While writing this experience down, I looked up a digitalized photo of her with some of the bullies on the France trip. I do hope this wallflower became a bouquet, no matter if it fits into anyone’s perception of cool or beauty, but whom those bullies would not recognize today, because they are too busy and messed up in their own journey to fit in.

I never thought I would write this story down and after having scanned over a thousand photos recently into my computer from all the years of my life, even before I was born, then shredding the majority of it to get rid of clutter in my flat. I never scanned in the photos of the bullies, except when “Ginger” was on them, but just threw them away without digitalizing them. Don’t know if I’d regret it one day since even the bad stuff is part of our lives, but I have no room for those bullies on my computer. No more “beds” available.

 

Depression &amp; Support pexels-photo-551594

 

I have not been bullied as a kid, except the typical teasing we all go through. But I cannot remember ever having been bullied as a kid in school. But I never would have imagined that I would be bullied as an adult.

What was my weakness? The thought that our lives are final on this earth? The inconvenience of my grief? That I didn’t “function” at times as expected? That I didn’t kiss anyone’s association or agenda? That I looked strong, but in reality was completely broken while on autopilot? That I spoiled someone’s perception of strength? That I reminded them of their own mortality and weakness?

In hindsight, please, someone tell me?

All I know is that I have been bullied! No more formal grievances needed. If the catalyst, the main bully is in leadership above you, you have no chance unless you have the strength to see it through. I’m sorry my brother’s death got in their way. He won’t do that again!

 

 

Sometimes people are bullied not because they are uncool in the perception of a mob, but because they may come across too strong. Anything that does not fit into the “norm” of the (insecure) majority might just be the perfect target. I don’t know. People in a group, in a mob do things that they would never do when alone. But unfortunately 1 single person, who is in the position of power or leadership, can influence a group who wants to please their leader/boss, and pull the carpet from under someone else’s feet.

It takes only 1 person, 1 leader to influence their sub-ordinance to either pull that carpet or provide a safe place for an individual or minority. Everything stands and falls with leadership. If a leader won’t allow bullying to happen, it won’t! If a leader closes their eyes, or worse, is the main catalyst of bullying, then God help us.

I understood this in my late teens/early 20s already, that’s why I went straight to the leader to make clear that she is responsible to set the tone of the group. But I was too scared and got backup by the teacher, the higher “leader” of the group. If telling on others is what it takes, then that’s what it takes.

It is horrendously easy to be within a group siding against one person, than to stand up within that group, reaching out against the decision of the majority and their leader for the protection and support of that one person. If we realize it or not, we constantly “select our own society”, depending on how strong we feel towards moral issues, health, justice, principles. We constantly make our choices and will choose until our last day. I have chosen wrong and right many times myself in different situations, but if I make up my mind that one person or a minority needs to be protected, especially while going through tragedy, than I hope my mind is made up regardless of the consequences. And after a while, if I manage to make it through in one piece, I sleep well at nights.

 

 

What is the definition of bullying? Anyone who asks this question might really be asking how to avoid being made corporately responsible for those who are in the group they themself represent.

It is beyond me that a powerful group of professionals still try to protect each other without realizing how “small” I am and how simple I am reached without trickery. If we “manage” by fear, that’s all we do: fear!

All I hoped for was just for someone to not be afraid of me, for someone to just have a coffee with me asking how my day was and complain about the weather or whatever. The way my former boss “Cat” did briefly before leaving too soon. I am nobody, just broken, scared, loud, angry, nothing more to be afraid of, and nothing less to be stepped upon. I would have wished for some protection. But better late than never.

 

 

Now, I like to leave each day on a positive note. Sometimes I am overwhelmed with depression, other times I’m exhausted from the day, another time just chilled and content. I don’t dare to aim for happiness, I’m not there yet. But I don’t want to end a day on a negative note. And yet I still do it so often.

A dear friend recently said to me, “Forgiveness is a powerful thing”, something I did not want to hear, but know she is right. To “for – give”, to give away an experience, a painful event, letting go, is liberating. Even if or because it takes time and pain; falling, getting up, falling again, getting up again… as if I haven’t got enough pain to work through already. But bitterness won’t be the thing I will fall asleep with. And the only shimmering puddle I will wake up to is the dew of a new day, with new chances to look out for those who need a new society to lend them a hand to heal.

 

 

One thing I often did early on after my brother died, was to walk for hours through London, especially through the busy tourist areas I would usually avoid. There I sought and saw happy faces, little kids eating ice cream and being jolly, and when they cried it was because they didn’t get their ice cream right then and there. Very valid tears for a child; I envied the reason for their tears. And after five minutes the only thing that was crying was the melting ice cream dripping down on their chin, and life was sweet again.

There were glimpses of life in the midst of loss and blackness. I sought the smiles of kids, or the naïve curiosity of tourists, or the clumsy effort of new lovers… All I did was starring at life as it kept moving on and passing by me. There was life in the midst of trauma. At least I was an observer of it, like watching a movie passively, just “existing” without living the scenes I watched, looking for meaning, never mind a happy end. There’s none.

The Trafalgar and the Leicester Square areas and the Southbank have been my home away from home in the early weeks and months of making sense of my brother’s passing. I miss him. And I keep looking for him in my walks.

 

 

Life is good I want to enjoy it when it comes around.

When love songs turn into little meanings of…for life, they become life songs.

The smile of a child; the glance of a lover; a little dog licking your face not caring if you’re happy or sad, just caring that you’re there; the anger courage of and encouragement from your boss; the neighbour’s lending hand; the shoulder of a friend …

all life.

May 2016

 

… for all the kids who have no care in the world and whose smiles are life-savers, and for all those who keep moving on and bring some sunshine into the darkness….

 

 

 

 

Okay

»Panda«

Sunshine, baby, sunshine
Coming right out, right out of you
Right into my eyes, into my eyes
And I can’t help but look at you

Sunshine, baby, sunshine
Coming right out, right out of you
Till I feel it’s mine, till I feel it’s mine
And I have to, I just have to

Sunshine, baby, sunshine
Keeps coming right out, right out of you
Till I feel it’s mine, till I feel it’s mine

And I have to, I just have to
I just have to, I just have to
let it go, where it goes, let it go, where it goes,
let it go, where it goes, let it go, where it goes,
let it go …

and goes, let it go, and goes, let it go …

where no-one goes …

let it out … you got something …

more than something …

©Marty Anderson

 

 

©2016 / 2018 poetrasblok.com

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

1. Quote of the Day #62 – Pret A Noxious

 

I decided to do two “quotes of the day” today as they are both from New York within days of each other.

 

 

dirty-water5

 

Full review as Quote of the Day:

 

Go back to the UK, Pret
I have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience, HR was mostly a joke, ‘leaders’ displayed zero initiative in mentorship of their teams, roles were unclear and the company had tunnel vision on decision making based on the opinion of one or two people who paid little attention to local market data.

 

 

2018-11-01 Go back to UK

30. Oct. 2018 NY

 

 

 

©2018 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

 

 

Quote of the Day #61 – Pret A Slave’s Company

 

Another “slave” review now from 18. Oct. 2018 and added to the list of complaints regarding Modern-day Slavery treatment in Pret.

 

SlaveBrick

 

Quote of the Day (highlight by me):

If someone can’t finish job on time has to stay longer, for free. Common practise is to give someone job to do, just a couple of minutes before end of shift and after telling that “you couldn’t finish on time, because you are to slow”

Oh yes, this is absolutely a common practice. The amount of times I was given a job 15 minutes before my shift ended, a job that would take at least 30 – 45 minutes and longer. I changed this “habit” then, and left on the dot when my shift ended and also told my teams or individuals when they were given jobs by the line manager minutes before their shift ended, that I will pay them via the system, as I was authorized to do as part of my team leader responsibilities, for the extra time. When the manager objected, which happened many times, then I advised my TMs that they should leave on the dot. I let my team go home precisely when their shift ended.

This did not make me friends with my line- and OPs managers, but these kind of people are not my desired friends!

 

2018-10-18 Slave Company

Former TM review from 18. Oct. 2018

Pret workers should do what colleagues did in the U.S. taking Pret to court:

Pret settles overtime wage claim (NY)

 

 


 

Long but not exhaustive list of Pret Staff reviews and complaints.

 


 

 

NOTE:

If you are a current Pret Employee, especially in the shop and / or kitchen, I advise you to not waste your time trying to change work conditions, nor “fight” this internally. Before I worked in Pret I never had any problems with a company or bosses. Of course I had the usual stresses any job brings, especially the food industry, and a boss here and there would get on our nerves from time to time, but nothing like the hell and trauma I survived in Pret! Nothing came even close!

That’s why I made the mistake to give Pret the benefit of the doubt one too many times, as this was a first, and trying to figure out why this was happening to me. In my darkest time during bereavement, when I was so traumatized I couldn’t see left from right and just went on autopilot, I was even bullied on top of this! From my experience with this company, Pret A Manger, and especially their toxic HR department, I can only urge you to join a Union! Keep on writing reviews on Employment Review and other websites, but safe yourself unnecessary pain and time, and join a Union.

In fact any employee should be a member of a Union. Period.

For Pret workers and food workers in general, I can highly recommend the Bakers Food and Allied Workers’ Union. The BFAWU was instrumental in the first ever McDonald’s workers’ strikes (McStrike) in the UK that already took place in the USA, but in the UK they are a vital force in organizing workers who suffer financially, physically and mentally.

But understand, that when you join a Union and Pret knows about it, that they will find anything against you to get rid of you. Andrej who founded the Pret A Manger Staff Union (PAMSU) was fired under the “pret”ense of allegedly having made homophobic remarks 10 months prior to getting dismissed.

Andrej confronting Pret on the real reason of dismissal.

 

 

Pret A Manger Staff Union on Twitter

BFAWU on Twitter

 

So, join a Union but understand that once Pret knows that you joined any Union, your days in Pret are numbered. But you won’t be alone. I am recommending the BFAWU because they are very active and supportive of all workers.

President of the BFAWU, Ian Hodson’s much needed words for employees and employers alike:

 

 

 

Worldwide food workers’ strikes on 04.10.2018

 

John McDonnell’s message to exploitative employers:

“We are coming for you!”

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quotes of the Decade – Pret A Slave

 

slave-2614959_960_720

 

I shouldn’t be surprised nor appalled at Pret’s statement regarding Modern Slavery, and this may be concentrating more on their suppliers and farmers in other countries etc. while ignoring Modern Slavery on their doorstep in shops. Pret does what they often do, spilling the beans on something that is happening while white-washing it either in small-print or out loud through PR.

After the second customer dying due to allergy, and taking a deeper look again, I leave this without any more comments, just to say that Pret does what they do well, getting caught before getting caught.

“Good jobs for good people”, the beautiful PR(et) facade needs more fixing.

 

Pret’s Modern Slavery Statement

Quote from the Introduction on page 3:

“…  we remain steadfast in our commitment to eradicate modern slavery if and when identified in our business and supply chains. We know there’s a lot to do and we will continue to make our journey transparent, sharing our successes as well as the challenges we encounter along the way.”

 

We know there’s a lot to do?

 

Rephrased: “We have modern slavery in Pret, but we work on it once we get caught. We stay quiet until it becomes public and in the meantime make a statement in advance to cover our shiny PR(et) facade.”

Like the kid with the chocolate stained fingers behind his back from the cookie jar saying to his mum who hasn’t even noticed the missing cookies yet, “It wasn’t me, mum. I don’t know where the cookies are!”

 

I’m happy to help Pret with the “transparency” part of their statement and operations: Pret’s Staff Modern Slavery Statements and how it looks behind the facade.

 

Some selected Quotes:

NEW Slave’s company (18. Oct. 2018)

Modern Day Slavery (2nd Oct. 2018)

Workers are slave (June 2017)

Slave-like environment (Oct. 2017)

Felt Like A Slave (Nov. 2014)

Quoting further from this which appears when clicking on “Show More”, quoting including the ALL CAPS:

“DO NOT WORK THERE YOU WILL REGRET IT!! DONT LET THEM LIE TO YOU WITH THE PAY OF $10 A HOUR NOT WORTH IT
I FELT MISTREATED, FELT LIKE A SLAVE, THEY LOWERED MY SELF ESTEEM BY TELLING ME I DONT WORK HARD ENOUGH EVEN THOUGH I WAS THE FIRST ON TO FINISH.
THIS JOB SHOULD BE REPORTED TO THE DEPT OF LABOR

Advice to Management

Fix Your Attitude care about your employees dont over do the staff be reasonable be fair try everybody equally and so on such a bad experience.”

 

Slavery hasn’t been abolished (Oct. 2017)

Leaders treat you like a slave (May 2018)

For this company you are numbers, robots, machines, you are no humans. (Dec. 2017)

 

A full review from June 2018 without the term “slave” or “slavery” but with very clear words on the subject:

Hellhole!”

“0 respect for employees
Too much stress, let’s face it pret, you’re a sandwich shop
Not that good wages anymore, everyone around you is raising the hourly wages, 10p is not enough
Communication sucks
Crazy standards impossible to follow
0 motivation for staff, if you treat people like they’re useless and worthless, they won’t work so well anymore
Employees are the blood of the company, not customers, not ingredients, not the shops, TREAT PEOPLE PROPERLY!!!!

Rethink your whole policies, they sucks, get down from that high horse you’re on

 

PLUS scrolling down in the comments on YouTube to Branzinotito’s comment:

Horrible Company Pret

 

 

On Andrej’s Pret Union video more comments:

 

logic 2000: “… pret is pure exploitation of foreign workers modern day slavery. systematic abuse disguised as productivity target.”

2012 Andrej Stopa Video Comments1a

 

… and further …

 

Saif Khan: “Pret exploits and abuse their employees. ..thats true fact…I can say after working 5 years there..”

2012 Andrej Stopa Video Comments4

 

etc. etc.

 

PLUS comprehensive, but not exhaustive list of Pret staff complaints and selected quotes from the list.

 

I added comments in the PDF document with more extensive thoughts on some points.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

“Exploitative employers, We are coming for you”

 

McStrike-logo-300x264

 

 

 

Quote of the Day:

“Our message to exploitative employers is, that we are coming for you!”

John McDonnell

 

 

London’s Leicester Square 04.10.2018

 

 

Spoonstrike

 

 

BFAWU

 

 

The Question if I filed a Court Claim against Pret A Manger

 

judge-1587300__340

 

 

The more people learn about my story with Pret the more the question comes up if I went to court against Pret.

Yes I did. But I withdrew.

 

If you are a new reader to my ordeal with Pret A Manger, you will be confused and overwhelmed as my story is very complex and long. Those who have been following since the beginning when I started to publish on my blog in May 2018 have a good picture on what I went through.

This will eventually turn into a chronological book of events.

 

But to briefly answer the repeated and valid question if I sued Pret or if not, then why not, which I was just asked today again on Facebook, I decided to write this in a blog and just link to it.

 

When I was dismissed after being bullied, manipulated, gaslighted, held low, lied to by Pret’s toxic HR department, and continuously patronized by Pret’s CEO, Clive Schlee, who is not willing to label products for allergen information but was willing to label me his “late night girl” after the ordeal I went through… when I was dismissed three days after Christmas 2017 with my dad in intensive care just woken out of a coma, I filed a Tribunal claim as soon as I was able to in February 2018 as you have 3 months minus 1 day to file a claim.

In the meantime I was flying back and forth again between London and Germany to be with my dad (who was in hospital since 10.11.2017) as best I could on his bed side and then later in rehab. In the middle of all this I started to prepare for the Tribunal claim which would have happened in September 2018 with the first preliminary hearing in April 2018.

But I had no legal aid as I cannot afford lawyer fees. I scrapped all legal information together as best as I could, going from Citizen Advise Bureau to other free legal advisors to online researching back and forth, while also flying back and forth between London and my father’s bed side.

 

For people in the USA to understand, the legal system in the UK or in Europe in general is very different to the USA. Since 2015 on and off I contacted various law firms including pro-Bono, no-win no-fee firms, I even had a lawyer for a while who advised me for free. But I had to find out later again that he only wanted to make a quick buck by settling with Pret and get his 30%+ fee from the settlement. He didn’t really advise me properly anyway and even gave me some false advise at times which I later found out when I continued to do my “homework” researching online. I rejected four settlement offers from Pret, three while still working in Pret, and the fourth one via negotiating with the ACAS conciliator while withdrawing the Tribunal claim I raised and then closed. I dropped the “charitable” lawyer as soon as I found he was just looking for fast money himself.

In the USA lawyers would line up like vultures wanting to sue Pret on my behalf as the compensation can be ridiculously huge. In the UK the compensation would have maybe be maximum £10.000, maybe even more and mostly around £8000.

One former assistant manager who became homeless after being unfairly dismissed from Pret has gotten under £10K.

 

Pret A Marley shot the Sheriff

Link

 

But 33% for the lawyer is peanuts for them to go all the way through with days and days of preliminary and then the main hearings. The free lawyer I had for a while also kept saying to me that it takes months before the hearings take place. In the UK they don’t bother for this “little” amount, while the Millions that can be won in the USA has lawyers drooling for cases like mine.

 

My father then died in March this year, and again I found myself crumbled under the weight of what life has thrown at me since I learned of my brother’s death in January 2015 (but he died in December 2014) and all I went through in Pret. Autopilot kicked in again, but I couldn’t cope anymore. Enough is enough. I want to die, but I want to live. I need a break.

 

1971-07-14 WK PK2 crop

WK 1939 – 2018

 

I withdrew my claim against Pret as my father died in the middle of preparing for the court case with scraps of legal advise I stumbled through, and my mental health taking another nose dive beyond basement level. But I did my homework and asked the Tribunal for the right to file a second claim later should I decide to file again. And I was granted this request.

If I will raise a second claim or if the time limit will be over, I don’t want to talk about.

But this is the reason why I withdrew my case, as it is so complex which involved the heart of Pret, the CEO, HQ, Head of HR, a Development Manager who was used to gaslight me etc. etc. etc. Unwillingly and unprecedented I poked into the heart of Pret, and for me to go all the way through to court without a lawyer going all the way with me would be suicide, as I cannot handle even small stress mentally at this time.

So, lucky for Pret I withdrew, but lucky for me I didn’t sign my rights away for peanuts. And even if Pret had offered me a huge amount, I don’t prostitute my values nor sign my rights away for life. So, I published now.

 

What happened to Natasha Ednan-Laperouse and her family has utterly devastated and shaken me. I wrote it before I have learned of her death, that having worked in Pret is my biggest regret in life. And now having learned of her tragedy, I am deeply ashamed to have ever given my time, effort and skill to this company, and having tried to improve work conditions from within while extremely traumatized myself. A company’s facade that does not care for people’s lives and health will get more and more cracks in time, with a glimpse behind the scenes of their carelessness.

 

Ednan-Laperouse

 

 

My heart and prayers go out to Natasha’s family and friends; her brother Alex, her mum and dad Tanya and Nadim Ednan-Laperouse.

 

 

I hope in time more people will come forward, especially on the issue of suicide in Pret as well as work conditions, bullying and customer injuries. On work conditions this former employee was the first to go public, I am the second and in time I hope more will follow. And I hope Natasha’s family pursue Pret in court as they have the finances for legal aid and the public behind them now with many warnings Pret ignored.

 

Thank you for reading and please open your eyes to Pret and take a closer look behind the facade, as indeed take a closer look at ANY company or organization that looks too good to be true in this profit driven society today.

If you don’t take anything away from my publications, ask yourself if anyone can really smile and be “happy” for 8+ hours DAILY in an intensely high stressed work environment out of true “happiness” or if there is anything else behind this!

 

And my question to Pret A Manger remains: If an assistant manager died by suicide in 2017, I almost did as well after my turmoil at work, and now Natasha’s death in 2016 is revealed, HOW MANY MORE people died and/or suffered hospitalization, depression, mental health issues, physical and mental injuries in relation to Pret.

 

2018-09-16 Re Emily to Pret

Link to Tweet

 

The only way I cope is to write, and to write creatively of my ordeal. I said it to Pret while I still worked there that it is a mistake to mistreat someone who suffered loss and is a writer, as that person has nothing to lose anymore. And as Madeleine Peyroux wrote so poignantly in her song “Don’t Pick A Fight With A Poet”, Pret in their arrogance and feeling invincible, #toobigtofail, again did not heed yet another warning.

 

 

Some blog entries that give a good glance behind the shiny PR(et) facade:

 

Selected “Quotes of the Day” from substantial, but not exhaustive list of Pret Staff Complaints.

 

How I became a late night girl as “labelled” by Pret’s CEO Clive Schlee.

 

Pret A Mask

 

An important Open Letter to the Director HR.

 

And finally, I take the sentence back at the end of this “video” that Pret has a good heart. I take that back. The good heart in Pret is the hard-working teams I had the privilege to look after. But I leave this “video” as a reminder and a sore in Pret’s sight of my passion, care and love for people, having tried to improve work conditions while myself being traumatized and mistreated by the top leadership of Pret, leaders in HR and HQ!

 

 

 


 

As my blog has grown into a maze of writings, I created a “Mind Map”, an overview to the most important blog entries for the reader not to get cluttered with posts. To understand the main issues that I have survived, please visit My Ordeal with Pret A Manger overview, click on the arrow next to each heading that you choose which will lead directly to posts back onto this blog. Thank you for reading.

 

©2018 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

Jonathan Perkins – Pret’s Director of Risk-Taking & Complacency

 

UPDATE:

When I wrote the first sentence that Natasha isn’t the only fatality in Pret, I did not know that a second customer, Celia Marsh had died in December 2017. I did ask Pret on 30.09.2018 how many more there are and included it here on the 30th, but with the other fatality I meant a suicide of staff I keep confronting Pret about.

 


 

Blog Entry:

 

Natasha’s death is not the only fatality in Pret.

Pret’s Director of Risk & Compliance, or more appropriately, Risk-Taking & Complacency, having known of 9 complaints regarding sesame in products, especially the Artisan Baguette BEFORE Natasha died from it.

…walking ahead, strolling on the pavement in this VIDEO casually with his hands in his pockets as if nothing ever happened. Maybe the lady to the right behind him “ventriloquized” for him to take his hands out of his pockets for the cameras, as he briefly looked to his right, and then repositioning himself moving out of view of the camera. Nothing to worry about, because Clive Schlee does what he does best, sweet-talking Pret out of every mess! This one as well?! Certainly very impressive performance two years after Natasha’s death!

I find it also interesting that the CEO’s senior staff and lawyers stood far off on the other side of the street instead of close behind him, covering his back while he faces the public via the press. If Clive Schlee decided or was advised to face the press alone, while Mr. Perkins and legal advisors coward behind him out of view of the camera, with him later also walking alone through the mine field of the press, only he knows. But it shows what I experienced in Pret for 10 years, there is no “one for all and all for one” principle in Pret, the “family” illusion that Clive Schlee loves to portrait has always annoyed me, as the reality is Pret being a brutal and dishonest profit driven company, or a very dysfunctional family at best, breaking down as the mask is falling and the public starts to see the true face.

 

Jonathan Perkins gave a very poor response in the inquest which not only has many people perplex but angry:

Quote from this news report: “I accept that a number of individuals have had a negative experience, even a tragic experience, but thousands of customers and allergy sufferers shop with us safely.”

He might as well have said: ‘…a number of individuals have had a negative experience, even a tragic experience, but thousands of customers and allergy sufferers balance on the rope of potential allergic reactions without falling off‘.

Let’s just blame the law and the shops, shall we, and disgracefully Natasha herself? If you as the reader is blaming Natasha and her family, please go away from my website, buy yourself a coffee in Pret and stay lulled in from the PR(et) facade! Just click my website away, I don’t want your audience! I am not writing for you!

 

Perkins completely disregards a person’s death AND 9 previous complaints (with 1 also almost fatal) to thousands of customers who mingle their way through the dangers of allergic reactions due to lack of labeling! The lack of labeling is still happening TODAY (29.09.2018) as a friend just wrote to me having visited Pret on the weekend checking the labels.

Perkins further says after being asked what he has learned from Natasha’s death: “The father in me would want to change everything. I would give anything for this not to have happened. We try to do our best for our customers, but humans are fallible. Despite our best efforts and intentions we will get things wrong.”

 

 

Right Thing Naturally

 

 

This response not only angers many people including me, but it shows the core of Pret’s repeated negligence, and in my opinion plain arrogance in how they deal with many issues, not even putting on the brakes regarding life and death issues. For one, he had to admit due to Pret’s complaint logs, that he knew of the 9 previous complaints before Natasha died, but NOTHING was done! The father in him would want to change everything?? He missed a minimum of 9 opportunities to change EVERYTHING! And to excuse a death and negligence with just being human and fallible is outrageous and sickening, especially since Pret expects perfection from their shop staff and penalize employees easily for the smallest mistakes, mainly blaming downwards!! I survived being penalized and bullied even during traumatic bereavement.

Jonathan Perkins walking with his hands in his pockets, not taking responsibility, not resigning but hiding behind Clive Schlee from the camera’s view speaks volumes of Pret’s core values of “doing the right thing naturally”.

“It’s what makes Pret, Pret”!

 

 

PretDoingRightThingHaHa

 

Heartbroken for Natasha and her family!

 

The self-assured and patronizing response from Clive Schlee, CEO to an open letter in 2015 will also shed enough light behind the shiny PR(et) facade that gets more and more cracks by the public exposure of the fact that people, customers as well as staff, get hurt physically and mentally:

 

2018-09-28 Another OPEN LETTER_2

 

 

2018-09-28 Another OPEN LETTER_2

Link to Tweet

 

 

For him as the CEO to personally reply was supposed to impress Alicia? Well, it didn’t!

Last sentence in his response, quote: “Is there anything else that you would specifically like [u]s to do?”

Yes, RESIGN Clive Schlee!!

 

 

2018-07-06 Head Office PR

Former IT Analyst’s employment review

 

 

Maybe Pret can learn from London’s Royal Festival Hall café. I used to chuckle when I ordered a coffee before a concert when I saw this sign of a “Honey NUT Tart” visibly loaded with nuts and the price tag saying: “Contains Nuts”! I thought it funny and made this photo, but now I don’t laugh anymore! Apologies to all allergy sufferers! The RAH’s diligence makes sense now! And this photo I made as far back as 2013 or 2014.

 

2014-07-21 Contains Nuts RFH

 

 

Heartbroken for Natasha’s family, who like all people who have lost loved ones due to neglect in unnecessary and avoidable deaths, say that they hope Natasha’s death will lead to change and save lives.

I join that hope, but I also hope that the top leadership of Pret resign or get dismissed and prosecuted, mainly because of the high and unattainable standards they expect of their staff, while themselves hiding behind a facade and their millions and hurting people. I myself have given Pret the benefit of the doubt one too many times while I was bullied, gaslighted, manipulated and ultimately dismissed during bereavement with my dad in intensive care, just out of a coma.

Pret does NOT care for people nor the health of customers and staff alike until caught publicly. The time has to come that the top leadership are called out to take responsibility away from the sweet-talking slogans they are so effectively known for.

To quote only part of one staff review (Clicking on “Show More” to see full review):
“I want to be as loud as possible here – PRET DOESN’T CARE!” I just feel very strongly that the general public view of this company is very far off from the truth, and I believe in using my voice.

That makes two voices already… And since news of Natasha’s death broke, more positive reviews seem to appear in support of Schlee and Pret. It doesn’t matter how many rally around the CEO and the company, a person died, others were hospitalized and suffered scary reactions to products.

How many more have died that we don’t know about if Natasha’s death that happened in 2016 just comes to light now? How many died of food allergies or staff by suicide that is under the carpet?

 

2018-09-30 My Tweet on death suicide

 

 

Nothing further to say, hey!

That’s not for today… I’ve made my statement”

When is the day, Clive Schlee, when, with you being “deeply” sorry for Natasha’s death two YEARS after she died because this is public now? When is the day?

 

 

Dear Clive Schlee,

could you please stop the PR(et) machine, put on the brakes and truly live up to your slogans to do “meaningful” change? Could you please bring real change for customers’ lives as well as for staff?

Your demands and slogans towards staff to “go the extra mile”, “strive for perfection”, and the most ridiculous of all, Pret “doing the right thing naturally” will always come back to haunt you. I know neither staff nor yourself can live up to micro-managing and fear managing slogans you have had in place for too long. Changing those would be a good start.

You calling me your “late light girl” two months before I was dismissed while my dad just came out of his coma in intensive care, knowing how I suffered during bereavement under your and HR’s leadership, or the lack thereof (!), almost losing my life as well, staff suffering… and you still do business as usual!

You are no “undercover boss” who is oblivious on what’s going on in your company, you are present in Pret like no other CEO. You are very very aware of what is happening inside and outside of Pret. There is no excuse of the suffering of PEOPLE, of customers and staff alike.

Unless you truly change the slogans, the labeling and other health & safety issues, including mental health & safety not just “on paper”, starting by having enough staff on the shop floor instead of cutting labour to increase your millions, as well as having real and more than adequate training in place… until you truly live what you preach this will keep happening and the crack in your PR(et) facade will widen.

Please step out of the shoes of the likes of McDonald’s, Amazon & Co.

Pret is still small and intimate enough to make a real change that wouldn’t be just “meaningful” but life-saving as well as enhancing physical and mental health!

Please heed. Please change direction, sir, or resign and make way for a CEO who would truly care for all people’s lives (customer and staff alike), for their physical and mental health.

Sincerely,

Your Late Night Girl!

 

P.S. And dear Pret, could you please NOT task anyone to contact me, as a former team leader colleague of mine whom I used to highly respect, until I learned of his lies, called and then texted me two days ago, whereas in over three years I haven’t heard from him and him having lied in an investigation hearing that I raised because I was bullied by our then line manager. I immediately asked him to not contact me again and go back to Pret to which he replied that he contacted me “by mistake”. Of course, he did! Please, you should know by now, especially after gaslighting me via this person, that I won’t fall for your toxic and corrupt HR department’s tricks anymore. Thank you!

 

Selected Quotes of Pret Staff Complaints.

Comprehensive, but not exhaustive list of Staff Complaints.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Before they mute my response to Pret’s CEO regarding Death…

 

Not good enough, Pret!! Not good enough!

Some of my tweets have been muted lately since the news broke of the girl who died (in 2016 already) from a Pret baguette due to allergy.

Before my response is deleted or muted again, here it is again.

Pret has absolutely NO excuse for this!

What I wrote in the tweet regarding “going the extra mile”, “striving for perfection”, “doing the right thing naturally”….

These are slogans, suggestions, requests and demands Pret has in place for staff. These always bothered me because Pret is not living up to their own demands.

Shortly after my brother’s death and mistreatment in the middle of grief, my suggestions since May 2015 to Pret’s HR department regarding staff treatment, especially of the bereaved have not only been ignored, but I have been bullied on top of it. Only when I involved Clive Schlee, CEO (who later labeled me his “late night girl”) did some support start, but a lot of it was to cover Pret’s own back. A lot was “Pret-entious”!

The bullying which became more subtle later on in the middle of my already traumatic bereavement have made me mentally ill with my emailing, which I extensively explain in other blog entries and how my ordeal started.

I still may be too naïve to have hopes that Pret TRULY can change direction if they put their priorities right. But I firmly believe Pret’s toxic and corrupt HR department needs a serious re-vamping in new leadership, as well as a new CEO who doesn’t just sweet-talk their way out of a disaster or tragedy when Pret gets caught “doing the wrong thing naturally”!

My response to Pret’s CEO as it may be deleted or muted like it was done with some of the other tweets:

 

2018-09-28 MY Response 2 Clive BBC2

 

Link to Tweet

 

Dear Clive Schlee and Pret,

I still have hopes that you change direction regarding work conditions, true customer care, quality of training staff to assist customers… away from your well oiled PR(et) machine and truly live up to your slogans. Not just for customers, but also  for staff, as we all are human beings, sir, not staff as work-machines and robots or customers as piggy banks for your millions.

For the sake of many who suffered to the point of even becoming suicidal, as well as for the public, that is becoming aware of the negligence in Pret which is not an isolated incidence.

Selected Quotes from staff complaints.

Sincerely,

Your Late Night Girl

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

A Question on Suicide in Pret & a £1000 Announcement

 

I am aware that this is a “handful”, but bear with the below and please look deeper to know what really is going on behind some announcements.

 

I write so “blunt” because I almost lost my life.

 

Pret is recruiting, and £1000 is the carrot. Pret minus Bridgepoint + the German JAB Holding Company based in Luxembourg = Pret has arrived in tax haven!

Pret’s leadership became aware of my blog and website here on the 28th into the 29th May 2018. The CEO of Pret tweeted the below at night on the 29. May, probably as a reaction to my blog? As I don’t believe in coincidence anymore and as Pret is mainly reacting to issues when confronted.

I almost lost my life working in Pret, having been bullied during bereavement and with all the tricks, traps and gaslighting the toxic HR department dealt me with. I wasted my sweat, blood and tears for close to 10 years in this company, making the mistake to try and improve work conditions while being completely traumatised in grief and mistreatment. Having worked in Pret is my biggest regret in life.

 

An assistant manager died by suicide in 2017 after I was told by HR of an AM who was also bereaved and mistreated at work like I was. I almost ended my life as well. And Natasha having died in 2016, but we only learn about this two years later… HOW MANY MORE ARE THERE?!

 

——————————————————

UPDATE

07. Oct. 2018: Pret a Manger investigates second death linked to sandwich

——————————————————

 

Pret’s slogan of “Doing the right thing naturally” is just another of the many slogans to crank up the PR(et) machine. But in reality, this is what Pret does “naturally” behind the shiny facade: Pret Staff Complaints collected from various Employment Review websites, YouTube and Twitter, as well as my own traumatic experience.

 

 

 

The CEO working the PR(et) machine after my blog was revealed to him:

 

 

12K vs 20K

 

It used to take 10 years of service in Pret to receive £1000. If Pret is giving all their staff £1000 it means they are desperate to recruit or desperate to counter my public outcry regarding staff treatment. In 2016 the numbers of the employees was 20,000 now it’s 12,000? What happened to the 8,000 within 2 years? Or are the 12,000 from the UK only excluding all the other countries? I know what happened to me, but what happened to the other “7,999”?

The CEO pockets £30 million, and then giving £1000 (from the sale, not his £30 mil!) to each employee as Brexit is at the door and many, especially Eastern European workers return to their home countries or move on to other opportunities. Several of my ex-colleagues already told me of their plans to return home. Usually Pret gives cheap cakes to their shops when another financial milestone was reached, over-sugared cakes that end up half-eaten and stale in the shop fridges. But this generosity means Brexit is advancing fast and my publication is a sore in their sight. New recruits are needed and the facade needs another polishing shine.
Also, to announce the £1000 ahead of the deal being finalized, as usually rewards are given after a deal or a milestone has been reached not before, is nothing short of interesting.

 

On 12th September 2018 and beyond the shops are still waiting for this announcement from three months prior to become reality:

 

 

2018-09-16 my response to £1000 29May announcement

 

 

A month before that someone already inquired about it:

 

 

2018-09-16 my response to £1000 29May announcement2

 

 

UPDATES:

 

2018-09-30 1000

 

 

2018-09-30 1000 JAB

 

 

Well, I’m delighted to have been part in Pret’s CEO making this premature announcement on 29th May when he became aware of my public outcry regarding my ordeal and staff treatment in general. The JAB deal will go through and the money will flow, but the work conditions will get worse as there is now much much more money in the purchase involved. How many more people, customers and staff alike will pay the price for this greed @ Clive Schlee, how many more that we don’t even know about?

 

When the bullying started, or rather continued during grief adding to my trauma, I became ill. There were no appraisals where I could learn where I was strong or where I can improve, never a reward, no feedback, absolutely nothing. Only targeting, bullying and manipulation were standard. One later GM’s tactic was to hold me low while I was going through the worst time, being vulnerable, having had the floor underneath my feet ripped away. This kind of “leadership” is common in Pret. This GM, who didn’t want “the area to feel sorry for him anymore” because I was thrust into his shop in the middle of trauma, grievance hearings and under shock, was one of the worst management experiences I worked with because it was very subtle bullying hard to put ones finger on until it was too late.

I became ill and wrote countless emails which I explain in detail here. One of my last line managers just laughed about it with the leadership team, the CEO labeled me his “late night girl” to the Director of HR, the Head of HR tried 4 times to pay me out (peanuts) if I resign, and the peak came when the gaslight really took on full swing as described below…
There is no protection against the discrimination of the bereaved and mentally ill in Pret A Manger.

 

 

2018-09-16 Re Emily to Pret

Link to Tweet

 

 

Wasting 10 years of my life in a company that is only profit and target driven with extreme good PR in place and a smiling, approachable CEO who is fully aware of what’s going on in his company as he visits the shop floor regularly, Pret-ending everything is jolly good while lulling in the public and staff. Grievance hearing after grievance hearing that I raised in my traumatic state were conducted in tricky ways, not impartial.

For three years I approached HR and managers with suggestions and ideas on how to improve support for bereaved staff. I had a target on my back from the moment I approached HR informally to bring suggestions in May 2015. I was naive, fooled and in the darkest time of my life. Unbeknown to me at the time, it was the beginning of the end for me. It is no wonder that hardly anyone approaches HR in this systemic and toxic work environment in society today.

 

Pret has become like the majority of multinational corporations mistreating their workforce, especially in the fast-food industry. One former Assistant Manager “pleads” with Pret to return to the basics, a General Manager pleads to “Please get the bullies out and revive Pret to its former glory” and poignantly says of Pret being “a great company in risk of ruin”. But I think these concerns and pleas may be too late as once a company licks blood of the Millions and Billions that are made, it’s like an addiction that is hard to beat. And now with the JAB takeover, it’s a point of no return.

Being bullied during bereavement and all the mistreatment from superiors towards workers, Pret is moving more and more towards the jungle and swamp of Amazon that is notorious for their brutal bullying tactics. The only difference is that Pret is excellent in PR and still relatively small in this corporate world of greed, lulling the public and staff in with sweet-talk. And in-between they throw in a £1000 carrot for each employee to polish up their facade.

Word PR.Isolated on white background.3d rendered illustration.

The most disgraceful thing they have done was to “introduce” me to a development manager who supposedly had a similar loss with her brother, but our introduction was not to support me (or her), it was for her to give me a disciplinary for all my emailing (electronic communication) and then entering into secret solely electronic communication (text and email), confusing and frustrating me further that my ill emailing behaviour intensified again. This was gaslighting in a nutshell.

I was then dismissed just 5 months short of my 10 years service where I also would have received £1000, the development manager of course is safe in her job as she served them well. Pret went all the way in “doing the right thing naturally” again by firing me three days after Christmas 2017 while my father was in intensive care just out of a coma! Again, the toxic HR department “doing the right thing naturally” two months after Clive Schlee labeled me his “late night girl”, patronizing me in his typical self-assured arrogance.

 

On 02. Oct. 2018 staff are still waiting for the bonus. And my Tweets have since been deleted by Twitter, also called “shadow banned”.

 

1000 announcement still waiting 2018-10-02b

Link

 

 

Right Thing Naturally

 

 

When you read that all staff now receive £1000, whereas before it would take 10 years to receive £1K it shows how desperate Pret is to gain and retain staff. I was never after money and have declined 4 offers of settlement, not only because of the peanuts they offered. Not even a million pounds would have done it, because I don’t prostitute my values or sign away my rights for money, no matter the amount.

 

@Pret, too many people suffer, become depressed, even suicidal that someone needs to stand up and tell their story! Does Pret, does Clive Schlee really believe that a £1000 and all the sweet-talk will hold up this facade in the long-run? Staff will take the money, but the truth cannot be bought, held under and sugar-coated forever.

 

I was ONE, you were and are many, you have all the resources, sophistication (bottom page), manpower, money and whatever you can come up with. You still refuse to acknowledge how out of proportion this was and is. No amount of money could have fixed this.

To be entrenched in this system that you probably don’t even realize how wrong so much of how you, as a GROUP of influential professionals have acted towards ONE single person, and indeed everyone on the “front-lines” of the business, who are the ones making you all this wealth. Sure, you seem desperate to recruit now being suddenly so generous to all staff. Don’t turn too socialistic now, though, it doesn’t come across as genuine!

Do you know the hope I felt when I met a person of similar loss, as my grief became so complicated, and still is? And then to just find out after a while that this was yet another trick!? Again? Gaslighting at its best. If Pret truly takes inventory of their conscience, they would have to face that this absolutely crossed the line! They stepped one too many times on my dignity. And that one nailed it!

I survived to speak about it openly and I will never be silent, no matter what you come up with out of your trick-box from a corrupt and discriminating HR department.

It would be good to heed this reviewer’s advice to management from June 2018: Fire the HR staff because a £1000 quick fix won’t do it, the reviews from Pret staff on Employment Review websites and other online platforms will continue on these lines and crack the PR(et) machine until Pret truly lives up to its slogans and words. The annual staff questionnaire Pret holds won’t help as they are tweaked at times by shop management. The truth will always come to light sooner or later.

And maybe, just maybe instead of firing all the hardworking people who work with integrity and commitment in the high stress environment, the top leadership with its top HR leaders may need to get a dose of their own medicine, and get fired for a change to really turn this company into what they claim it to be.

 

“The world has enough for everyone’s need, but not enough for everyone’s greed.”

― Mahatma Gandhi

 

 

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Song of the Day #1 – “Don’t Pick a Fight

 

With A Poet”

— Madeleine Peyroux

 

 

bird-feather-2505307_960_720

 

 

 

I re-wrote the lyrics
— Late Night Girl

 

When you’re working in a chain,
where your bosses give you pain,
make you want to start a big fight,
’cause they talk as if they’re so right.
There is one thing to remember,
in case you haven’t heard:
You can sack another staff member,
but you cannot smite a word.

 

 

So, don’t pick a fight with a poet.
Don’t hide behind your PR.
Whether it’s wrong or it’s right,
there’s a lesson in life,
and to learn it, you need to listen up,
cause staff’s had enough of this crap.
When you treated me so poor,
I almost died but I came through,
and you want to prove me all wrong,
you think you are so strong.
You can try to make them listen.

You used to be my boss,
but the survivor is the one
who recovers from their loss.
So, don’t pick a fight with a griever.
Don’t corrupt the hearings for our gain.
Whether it is wrong or it’s right,
there’ll be a lesson tonight,
and to learn it keep turning the page,
’cause a poet knows, that ink will never age.
Over here on the screen with a Customer’s grin
making rhyme out of broken lives
cryin’ the hymn.
And memories from good times,
clicking away free coffees and treats,
congregating the world
with a keyboard and tweets.
Don’t pick a fight with a traumatized person.
Don’t raise your voice against them.
Once they have nothing to lose,
there’s only truth to choose,
and to accept it, you’ll have to return,
to the basics of kindness to win … again.

 

 

blur-blurred-book-46274

 

 

 

 

Doing the Late Night Girl Thing Naturally!

 

P.S. to the readers who collect, please remember copyright.

 

Late Night Girl2

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Darkness, Trauma, Work without Pay

 

always_smile

 

There is a British company that named itself “Ready To Eat”, or better known for its foreign branding term: Pret A Manger.

British food is not known to be the most culinary experience one can lick their fingers to, especially in the 1980s. So, a French name had to help to draw to its “cuisine”.

Many PR(et) slogans later the facade keeps shining, as the slogans are so many and offensive to their hard working people.

Over three years ago on 12. January 2015 I learned through an ice cold email that my brother has been found dead in his flat on 15. December 2014. He lay in his apartment for approximately 6 days before the neighbours smelled the odour of his corpse.

Police supposedly tried to find next of kin, but weren’t successful in the efficient country of Germany! They then just cremated my brother and all the other nightmare things they have done. They did NO autopsy, finding no clear cause of death. The city council sent his urn from his city via the POSTAL SERVICE to the city council in the town where my mum lives. They destroyed his belongings that had no value and sold the things that had value because he was in debt…

I could look at this as if this was a twisted Hollywood script that no producer wants to finance. But if that nightmare wasn’t enough I had to go into Alice Wonderlandish-nightmare…

UPDATE: Only recently I stumbled on a YouTube video where a similar thing happened to an American family. Son/brother died unbeknown to them and was cremated without their consent. I am still in search of legal advise myself how to proceed even while friends say I should let it go … But I am torn and not sure how I can cope mentally without much support to investigate myself further, without just putting my own puzzle together and if the police can be made responsible …

 

From the get go I was an inconvenience in Pret for which I worked 7 years at the time, 10 years altogether. The first 5 months during bereavement I was put on mainly late shifts which kept me from seeing friends during a nightmare I cannot describe!

I was then transferred at my request to a shop to have rotating shifts, but there the bullying really started.

In May 2015 I approached Pret’s HR department informally to make suggestions on how to support bereaved employees. What I didn’t realize then was that I put a bulls eye target on my back, as the People Business Partner who was present at the meeting, was involved in targeting me later on. I only understand now that People Business Partners are there for business, nothing else.

 

What staff really think.

 

I am tired to explain what went on for three years. Really really tired.
@Pret, your silence won’t help you.

I started my website initially as poetrasblok.com which is still running under this name and was solely for my brother. But the trauma I have been through in Pret and being patronized and labelled by Clive Schlee, CEO of Pret as his “late night girl” made me decide to speak openly about what I’ve been through.

My site will eventually turn back again on my brother, my father who died in March, my family, friends and passions I have with writing and music. But for now, as the public is lulled in by the PR[et] facade and I almost lost my life in Pret, after being bullied during the worst time of my life. I cannot be silent.

 


 

UPDATE 15.10.2018

A staff member confronted Pret on Twitter openly, this is only one example happen to become public and the cut & paste response from the Pret-Tweet employee (probably HR). I gave my own responses and suggested for him to join a Union. I know exactly how it is when managers “forget” to pay you, happened so frequently, at times putting me into rent arrears and other stressful situations having to raise this with HR which in turn put a target on my back with the line manager. No matter how you turned, you were at the losing end. And Clive Schlee is counting his £30 Million + and the £1000 “Pay Rise” for all staff that they are still waiting for is exactly what it is, PR.

 

2018-10-15 No pay for 4 weeks3

 

 

2018-10-15 No pay for 4 weeks1

 

Link to Tweet

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

How I became a Late Night Girl

 

Clive Schlee, CEO of Pret A Manger stepped on my dignity, patronizing me by calling me his “late night girl” two months before Pret fired me while my dad was in intensive care, just out of a coma. Why he labeled me this I explain on my blog here in detail. I adopted this “label” to be a sore in Pret’s sight, in hopes they will never do to employees again what they’ve done to me.

 

18-tk-ca-2012.jpg

 

On 12. January 2015 I woke up and checked my email while still in bed blurry-eyed. Bed, the most vulnerable and safe place to be in. I had late shift that week and thought I quickly check my mail before turning around to sleep some more and later go to work.

I found myself making the fastest jump out of bed I’ve ever made, but that jump felt like slow motion, as if I got stuck in mid air and my room was moving by me in an eerie pace. The light painted wall became fogged up like someone just poured a dust-like grey powder over it. When I landed on my feet, I felt like a deformed cartoon character out of a Tom & Jerry fighting scene, who got whacked over the head and entered into another world. But it was more like a shotgun hole in my gut, something ripped life out of my system and left a huge crater behind.

My bedroom wasn’t my bedroom anymore, my apartment wasn’t my apartment anymore, my mind wasn’t my mind anymore. It was just like it feels when you return from a two or three week trip to a different country and culture, returning home and your place has a different feel to it, a stale atmosphere because you’ve gotten used to a different place, food, impressions, language.

Of course your apartment or house is still the same, it’s just you who has to readjust to the familiar and safe place you know so well and fill it with life again. But for me it was like I’ve come “home” to hell. It was the beginning of a very long and dark time in that world, which I am still standing in with one foot, while the other foot is trying to venture out to find green pastures.

In a 6 or 7 sentence email the sender went down a quick and short route to inform me that my brother has been found dead in his flat on the 15. December 2014. Next of kin could not be found in time (in a country as efficient as Germany!). Cause of death not clear, no autopsy, he lay dead for an estimated 6 days plus/minus before he was found, and then they just cremated him before finding us!

[After I flew over the next day to personally – not over the phone! – bring my mum the death of her son she gave life to, we arranged for his urn to be brought over from the city where he lived in. To our utter disbelief they sent his urn via post to the city’s council where my mum lives, so we can bury whatever was left of my brother close to my mum. Another German procedure I didn’t know was even done like this, sending an urn via post?!]

Furthermore I was advised to reject the inheritance as his estate was highly in debt, which also meant I learned later that I could not retrieve any of his belongings and was informed later that any belongings with no financial value has been destroyed…

The email ended with some other instructions. Kind regards.

My phone became like a curse in my hand that I could not understand that this was a phone I was holding, just starring at it, reading an electronic mail giving me a message of death.

I died that day.

 

 

 

07 TP crop

 

When Machines Bring You Death

 

A Plea!

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #58 – Pret A Condescending

 

Quote of the Day:

Insure management respects the workers and don’t be condescending on them, please don’t act over controlling in respect to ensuring we work like robots. Pret is all about personality.”

 

Well, that’s what they tell you in Head Office that Pret is all about personality, and having worked for three months in Pret it’s easy to fall for this. And it is cozy in Head Office, but on the shop floor as stated in the review, it is a very different story that Pret is aware of but refuses to change.

Head office looks good when you’ve visited a few times without knowing anyone. My HQ experience I have written extensively, but in a nutshell I experienced a corrupt HR department with 10 flawed grievance and appeal’s hearing including one disciplinary hearing where a Development Manager was tasked to issue me a written warning for my emailing (electronic communication). She then entered into personal electronic communication with me, which was part of getting unfairly dismissed.

After a breakdown when I was bullied by managers, a head of a department in HQ asked me in the grievance appeal’s hearing against a HR PBP, if my GP can verify my breakdown which my colleagues have testified to in the investigations. The CEO labeled me his “late night girl” after my late night emails out of my trauma … which I write about extensively. I will link in these sentences to the appropriate blog entries.

But my HQ experience has been traumatic where I was gaslighted, manipulated and lied to on numerous occasions.

 

2018-09-01 #58 Condescending

Former short-term employee, 28. August 2018

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #57 – Pret A Shout

 

thumbsdown-big

 

 

This is another mouthful of a review which I have also experienced in my 10 years countless times:

 

I’ve worked with Pret on and off for about a year, in 4 different stores all in different environments.I enjoyed the buzz within stores, the sounds, smells and great atmosphere for customers.I found that the management, especially team leaders, were highly critical and didn’t understand the concept of re-training if you made a mistake; instead of explaining what went wrong and how to do something a different/better way, they would stop you and completely go over everything, but would be so condescending doing it that you wouldn’t take on board what they had said, and would often punish you, whether it was to take away your bonus or make you spend more time doing mediocre “training” on an iPad. …

The culture within the company speaks of growth and personal development, but all they seem to do is try to create robots that operate at 100mph and have no personality. … I’ve seen a TMT (trainer) shouted at because he hadn’t turned the kitchen radio on (it was broken), I’ve been shouted at because I wasn’t fast enough on coffee, all because after 5 years of being a barista in other chains, and independents, I refuse to re heat milk as it is disgusting and burns it. Apparently a few seconds to empty a jug or periodically rinse it is illegal and I deserve to be shouted at. The team leader that time then threw a tantrum and started cleaning every jug saying that if i was that bothered I shouldn’t be a barista, I should work as a potwash. …

The amount of times I was expected to stay on after my Rota’d hours UNPAID mounts up to almost a full week of work. If you refused to they would take your bonus and sometimes issue disciplinaries. Yet, if the shift is delayed because someone had a late break or we are short staffed or something didnt get done at the right time, it’s the team leaders fault! They often spend hours doing the banking, I’ve worked as a team leader at other companies and banking 6 tills takes 45 mins to an hour, not 3 hours!

 

That’s true. The banking goes quick, especially when you are experienced. I always made it a point to be out with my team working together WITH them, not sit in the office letting them sweat alone out there.

 

Quote of the Day:

I’d sacrifice a paid break and a free lunch for a decent environment to work in where I’m not shouted at daily, and made to feel sub human.

 

That says it all! Review from 25. August 2018

 

2018-08-31 #57 Shout

A former All-rounder, Barista, Hot Chef, Team Member 25. August 2018

 

Another of the many “Shout” reviews:

Horrible place they shout at you all the time for any little mistake.

Shout

Former Team Member, 27. June 2018

 

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube along the same lines.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #56 – Pret A Mask

 

Pret Uniform2

The Pret A Manger Uniform Cupboard.

Take your pick Team Member, any of those will do.

 

Quote of the Day:

“Forced happiness…management tends to have a patronising approach to employee, and a customer service way that request people to show a “fake” happiness.

 

I got in trouble when I didn’t smile at times after the Mystery Shopper mentioned my lack of smile. What the “Misery” Shopper didn’t know (and probably didn’t care about anyway) was that I just buried my brother and my managers had no mercy on me.

But even before that, I had a cold once and coughed while serving customers, and the Misery Shopper wrote this report after which my then line manager had me in the office, giving me a good telling off.

Side note, Pret staff are not paid sick leave unless they have a sick note from 1 week sickness onward, the first 2 days are not paid *cough*:

 

MS_Cough

 

Magnifying the small print (or press ctrl & + until you can read the comment, to decrease size again ctrl & – ).

The Misery Shopper commented: “Team member should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful enough to smile that day.”

Amazing observation. I also wasn’t cheerful enough to smile when my brother died AND Pret A Manger bullied me during bereavement. What now dear Misery Shopper?!

 

 

2018-08-30 #56 Forced Fake Happiness

Review from a former Assistant Manager, London Nov. 2017

 

One GM would hold a meeting in the kitchen and tell us team to leave our problems at home and that our smile is part of our uniform (while he never smiled during customer service).

 

PLUS

” This job can annihilate every piece of humanity inside of you. … you are required to have the widest fake smile on earth, highly pitched voice and again be as fast as possible, its all a race. … You will loose everything that makes you human.”

PLUS

“One of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were were having fun and smile at all times.”

PLUS

“extremely rude co workers, unprofessional management, not properly trained however expected to know what you’re doing and smile while doing it.”

PLUS

“Minimum salary for everyday smiling … We have to be smiling a being polite to a bunch of unpolite people.”

AND

“Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.” Former IT Analyst reviewing Head Office, Dec. 2017

ETC. ETC. …

 

FAKE happiness; FORCED happiness; FAKE smile; Pret-ense; EMOTIONAL labour; SMILE while sick; SMILE while bereaved; NO MERCY, smile for the millions that Pret’s CEO is pocketing and the thousands upon thousands of £$€ the top leadership reap in bonuses.

@Pret, it’s your turn to smile and keep your PR(et) machine working!

 

Selected “Quotes of the Day” taken from the complied list of Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

Substantial list of Staff Complaints from various Employment Review sites, YouTube, Twitter etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #55 – Pret A Exploitation

 

Zahnrad Machine

 

Can’t help but appreciating this reviewer having some much needed humour!

 

“Why you was in the fridge for more than 45 seconds?
If you work in Pret you have to know how to deal with a lot of pressure, they will repeat 10-15 times per hour(I’m not exaggerating) to be faster at all team members, the supervisors ask motivation for everything, either if you are just fixing your pants.”

NOTE: True, this reviewer is not exaggerating, micromanagement, control, pressure non-stop.

 

Quote of the Day:

“You should probably consider buying industrial machines to make sandwiches instead of focusing on exploitation East-European employees.”

 

Nothing more to add!

 

2018-08-26 Comedy

TM from London on 16. Aug. 2018

 

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #54 – Wage Watchers in Pret

 

money-euro-coins-currency-332304

 

Pret staff in the UK and elsewhere should do the same as Pret staff in the USA have done, go to court to reclaim missing pay: Pret A Manger settles overtime wage claims of 4000 employees!

 

Several Quotes of this Day:

Keep track of your own wages – left with more than £100 owed to me which I had to claim back!”

NOTE: Only too frequent that staff have to chase their wages. I had to chase countless times, even after I left I was missing money.

 

“Payroll Department and managment weren’t great at keeping on top of my hours – had to create own spreasheet to keep track. They made it so complicated to claim back money I was owed and I was made to feel like I was in the wrong and spoken to rudely.

NOTE: That’s what I did as well, constantly writing down extra hours, keeping check if it was paid… very tiring. And it’s a very clever tactic for them to put the blame back on you and then making it so complicated for you to doubt yourself and give up pursuing the pay, trying to make you feel like you are the one making the mistake. I had that several times as well. But when I went through trauma and grief their behaviour was very damaging and hurtful. What they forgot is, that people become strong again, regaining their mental health and then openly speak about it.

 

“Had to deal with rude and incompetent payroll who were getting their own facts and figures wrong and never apologised for missing 16 hours off my pay. You can never plan your life because your rota comes out in 2 week increments at best and less than 1 week at worst. There is no structure or consistency for part-timers”

NOTE: Lucky you that the rota came out in 2 weeks or 1 week, most of the time the rota isn’t on display the DAY BEFORE your new working week! And apologising won’t happen, if they would apologise it would open a can or worms for them as blaming downwards is a typical behaviour. The tactic is to make you feel like the bad one to back off and be silent. In my case it backfired and did the opposite.

 

“Payroll Department – hire people who can actually work with numbers and have good customer service skills. It was a nightmare dealing with the department and having to explain myself over and over again.”

NOTE: This is not just the payroll department’s issue when they have to fix the mess the managers make, it is the reoccurring issue of placing incompetent people at management levels, not training them and then pressuring the managers only for targets and profits, forcing them to cut corners everywhere they can. I’ve seen and experienced it countless times and it is visible in all the staff reviews/complaints gathered here.

Managers have to sign a gazillion rules, one which came in only in around 2010/11 after complaints that there are hours missing from the wages non-stop. A new rule had to be signed where managers have to make sure that they would pay the workers according to the hours they worked. This rule was only implemented for Pret to cover themselves. But the missing pay kept going on, and as seen in last weeks review, keeps going on. How can this be a coincidence?

So, on one hand managers are blamed when things go wrong since they have to sign countless rules. And on the other hand they are so swamped with micromanaging tasked and pressured for profits, making it harder by not being trained and worse even, incompetent, that they can not do the job right. Countless staff complaints and my experience tell of this nightmare management style.

On Christmas Eve 2015, which was a Thursday where the wages are being send to HQ for the following week’s pay, one line manager had the audacity to not pay me the full day of 8 hours for that Christmas Eve day. He lied and said that he missed this special deadline due to Christmas deadlines being different, and yet my colleague, a team leader double checked with me my hours and was about to pay me, when the line manager walked in. The manager must have stopped my colleague to send my hours through and just “missed” to pay me for this Thursday.

That wasn’t enough of disrespect and “borrowing” from my earned wages, he even went a step further to ask me to remind him the following Monday (Christmas bank holiday where the shop would be closed!) to pay me the 8 hours. As I was already in conversation with an HR advisor about another issue, I just passed this on and they dealt with this. Because I was in the middle of a stressful grievance appeals against a former line manager who bullied me with the help of HR, and I was still coming to terms about my brother’s death whose first anniversary just happened weeks before, I had no strength to raise a grievance.

In hindsight I understand how rampant it is for wages to not be paid in Pret, for it to even be “spread out” over time so they can meet the targets. My first manager (this was 2008!) “forgot” to pay me 2 full days = 14 hours. When I approached him about it he embarrassingly apologized, but then had the audacity to ask me if he can repay the 14 hours 2 hour per week!! I was gobsmacked that he tried to just reach his business target by spreading MY money over weeks for which I already worked for!! Also for wages to be kept unpaid, especially if you keep missing hours you have to chase. If a problem persists, one wonders WHY this problem persists, especially when it comes to money.

If there is Wage Theft in Pret and elsewhere, UK Law should have a look at Wage Theft like other countries do. Australia has in parts already criminalized wage theft. Employers can either repay the missing wages or face jail. 

 

 

2018-08-25 Wage Watchers

Another one bites the dust! 13. Aug. 2018 review.

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #53 – Pret A Horrible

 

I always leave any mistakes in the reviews to keep it in their own words.

Quote of the Day:

Pros Nothing

Cons Everything

Extremely stressful managers dont know anything and drama every day. People need to know how to take responsibility there. I wouldn’t work there.

 

2018-08-24 #53 Horrible

Former TM, Philadelphia PA 20. Aug. 2018

 

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

63 Quotes of the Day – Pret A Manger

 

Collected “Quotes” from the comprehensive list of Pret Staff Complaints which are EXACT quotes linked from various Employment Review websites and YouTube as well as my own story regarding Pret A Manger on my Blog here. I left any mistake in the reviews to keep it in their own words.

When customers who are so impressed with Pret because they only see the outside, the facade through the PR(et) machine, when they ask Pret about these complaints, they are too easily sweet-talked into believing that this is just an unfortunate exception. But the truth will always come to the surface, no matter how long it takes.

 

Bullying Boss

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything, but there may be fake reviews! Knowing how Pret and their HR dept. work, I wouldn’t be surprised if someone writes these reviews.

And since I compiled these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent working  PR(et) machine. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

There are also a lot of complaints regarding being overworked for extra time but not being paid for it. I can verify this as I had to chase my missing hours for years! Pret Staff in the UK and elsewhere should do what over 4000 Pret staff did in the U.S. have done regarding missing pay.

This review from a former London TM from 13. Aug. 2018 makes this very clear. I called this “Quote of the Day” entry the “Wage Watchers” Program in Pret.

 

 

Selected Quotes:

 

#01 Pret A Prayer “Get ready to lick so many a**ses to advance”

#02 Cry A MangerThe Brainwash is real… A lot of people cry in the staff room especially in their entry period.

#03 Pret A Mess “Always messing up pay”

#04 Threat A Manger “Very bad management. They treat you like a slave. You have zero value for them. … They threa[t] us and show the door if we don’t work very fast.”

#05 Pret A FearPlease get the bullies out.Now your people work in fear.”

#06 Pret A MistakeHorrible place they shout at you all the time for any little mistake.”

#07 Pret A Bullied “The image of the happy environment is a joke.”

#08 Pret A Blackmail “Your subjected to emotional blackmail and serious labor issues”

#09 Corrupt A Manager “Worst company to work for … the team member are over worked and managers are always working with fear.”

#10 Kiss A Bum “Managers treat you poorly, they are racist and discriminating. If you want to get promotion you have to sleep with someone and kiss manager’s bum.”

#11 Pret A SqueezeManagement is trying to squeeze you like a lemon …. no weekends off, not even 2 days off together.

#12 PR(et) A ManipulativeManipulative and exploitative approach to employeesGenuinely fake and dishonest company.” (Former IT Analyst’s review on Pret’s Head Office)

#13 Regret A Manger “I regret working there.”

#14 Define A Manager “Lack of defined management, finger-pointing, politics and poor organisation.”

#15 Pret Annihilates HumanityThis job can annihilate every piece of humanity inside of you.”

#16 Poor A MangerPoor and terrible management.”

#17 Pret A Shame “The training should be more about encouraging people than shouting and shaming them.”

#18 Pret A Missing PayI want to be as loud as possible here – PRET DOESN’T CARE.”

#19 Pret A MachineHorrible training, too many liespeople are treated like crap. Upper management do not care about you … they treat employees as machines … Horrible environment.”

#20 Bad A Manager “Bad management and not taking care about people … do not give power to irresponsible people

#21 Pret A Slave Stressful and dominatingLeaders treat you like slaves.

#22 Pret A HaRshHR problems, employee is treated really badly…”

#23 Pret A Smileyou are required to have the widest fake smile on earth

#24 Rude A Manager “Management and some members of staff were extremely rude and patronising”

#25 Pret A Bad “A shame that such a big company is becoming so bad day by day.”

#26 Pret A PushLittle training was just pushed at the deep end as soon as I started the job

 

continued below…

 

Robot sad crop

 

#27 Pret A Manager-Ex: “I am an ex GM. I walked out last year as I couldn’t take the way we had to treat TMs to achieve ever increasing demands for profit and efficiencies.”

#28 Pret A Hell:if you treat people like they’re useless and worthless, they won’t work so well anymore … TREAT PEOPLE PROPERLY!!!! get down from that high horse you’re on”

#29 Pret A M*ffin “…team member are over worked and managers are always working with fear … now the company is just about the profit also it is run like mafia organisation where it is about who you know … get rid of some top management who are so corrupt

#30 Pret A Robot “People are treated inhuman way in terms of sickness and work load. Employees are being treated more like robots than human beings

#31 Pret A JokeYou have a limited time to do your job everyday but this time limit is a joke. they give me the next rota just the day before the week starts.

#32 Pret A Nothingdidn’t learn nothing as i have things to give to that shop as i came with lots of experience and skills.

#33 Red A Manager “their [managers] personality only is good for business, but not for the people that work under.”

#34 Pret A Unhappy + Extra Quote on the House! If an employee is unhappy, and its affecting their work, ask them what’s up (gently)”

#35 Trap A Manger “It’s a trap! … Huge stress. Never stops.Shouting all around. … Say something nice from time to time. Don’t insult them!

#36 Pret A UnpaidVery unfair company

#37 Pret A ScreamOne of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were having fun and smile at all times.

#38 Pret A Managerthe staff are great the guys who do the real work. The management suck” (review by a manager)

#39 Pret A No RespetarLos managers son penosos“, “un horror!!” “desastrosa” and “todo… no tiempo libre, no respeto..”

#40 Odd A Manger “company going in one direction and then the opposite” (review from a former Purchasing Director, NYC)

#41 Pret A Scam “This job is a scam you work hours and hours and it never matches your check

 

continued below…

 

Depression pexels-photo-262075

 

#42 Pret A Shadyreally shady company. They worked us off the clock and would be quick to transfer even there best workers over favoritism

#43 Pret A Blame “overworking envornment , discriminating HR , unprofessional managers

#44 Pret A Bos(s)ton “No person deserves to be traumatized or stressed to death by work. Current laws do not address interpersonal cruelty at work.”

#45 Pret A Powerkidwhichever is your mental state, you have to be happy and smile…you can also suddenly be under the powerkid that is mainly rude,… setting up your rota to damage your personal life just for fun, or shouting at you in front of the others

#46 Pret Abusive StaffDiscriminatory management Unprofessional atmosphere Abusive staff”

#47 Squeeze A LemonManagement is trying to squeeze you like a lemon

#48 Pret A Mouthful “The positions are hardly worth it for the pay you get. Better off being a team member if you don’t see Pret as a long term career prospect.”

#49 Pret A Cutting StaffPoor management and under-trained … Pret A Manger has cut down on staff so theres more a lot more of things to do and not enough staff to do everything, so employees are being worked harder. Management do not have sympathy or care for employees

#50 Pret A Not WorthNot Worth The Stress … Either stop cutting hours or stop giving teams a ridiculous amount of tasks to complete.”

#51 Pret A Brainwash “There are a lot of favouritism, which leads to promoting incompetent people to more senior roles.”

#52 Pret A Mental AbuseHostile work environmentmental and verbal abuse physical violence in the workplace

#53 Pret A HorribleExtremely stressful managers dont know anything and drama every day. People need to know how to take responsibility there. I wouldn’t work there.”

#54 Wage Watchers Progam at PretKeep track of your own wages – left with more than £100 owed to me which I had to claim back! … I was made to feel like I was in the wrong and spoken to rudely.

#55 Pret A ExploitationYou should probably consider buying industrial machines to make sandwiches instead of focusing on exploitation East-European employees.

 

continued below…

 

Pret Uniform2

 

#56 Pret A MaskTeam member should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful enough to smile that day”

Dear Misery Shopper, Team Members are not paid the first 2-3 days when off sick. If you’d pay staff sick leave, they will stay home and cough!

“request people to show a ‘fake’ happiness”“you are required to have the widest fake smile on earth”

 

#57 Pret A Shout “…all they seem to do is try to create robots that operate at 100mph and have no personality … I’d sacrifice a paid break and a free lunch for a decent environment to work in where I’m not shouted at daily, and made to feel sub human.”

#58 Pret A CondescendingInsure management respects the workers and don’t be condescending on them, please don’t act over controlling in respect to ensuring we work like robots

#59 Pret A Anger “”!!!! … !!!!! … !!!!!!!! … !!!””

#60 Pret A Modern-day SlaveryWhen you follow [the points and rules] they then moan that you are to slow and need to hurry

#61 Pret A Slave’s CompanyIf someone can’t finish job on time has to stay longer, for free. Common practise is to give someone job to do, just a couple of minutes before end of shift and after telling that “you couldn’t finish on time, because you are to slow.

#62 Pret A NoxiousGo back to the UK, Pret I have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience

#63 Penalize A Funeral ““management is disrespectful, they fire people when they are having rough times in life even if they talk to manager about it , i was penalized for calling out for a funeral

 

Comprehensive Pret A Manger Staff Complaints– compiled from Employment Review websites, YouTube, Twitter etc.

 

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From only few of these complaints and my own experience, which has almost cost me my life, working in a toxic, unfulfilling, non-rewarding and right out dangerous work environment that gives no room for people being vulnerable in bereavement or mental health issues, behind the scenes it is a very different story to what Pret presents at the front. The annual questionnaire Pret does to ask staff of their experience is flawed as some managers manipulate those, I know of one manager who has been dismissed for manipulating (doing the questionnaire online on behalf of those who did not want to participate), another has been caught by staff, but none has raised the issue.

I have raised a grievance as my shop had a 100% participation in the questionnaire, even though I did not participate in it. The hearing was not investigated properly, and only vague assumptions have been made by HR, but no thorough investigation took place, which would have been easy to be made as I was one of 4 Team Leaders, the external company who held the questionnaire could have been contacted with the shop number that was assigned to my shop to see how many Team Leaders participated and could have scrutinized the wording, as I am very particular in my wording.

So, these anonymous complaints that I gathered will repeat itself on the same lines as linked here. The shiny facade will sooner later crumble, and hopefully things will be truly changed and not just PR and slogans presented. But I doubt it, as money is just corrupting people too much.

I am proud to say that the unions in the UK and the U.S. (with further being informed) are now aware of and having an eye on Pret A Manger that has gotten away with so much mistreatment of their hard working people for so many years. The time will come that even Pret will lose its facade, just as companies like McDonald already did so many years ago. My work is done!

I almost lost my life and am struggling to find my way back to living a normal, anxiety-free life again.

 

 

Brain Plaster anxiety-1535743__340

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #51 – Pret A Brainwash

 

… another word for PR(et)

 

 

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Quote of the Day:

“The company is trying to brainwash you, they expect you to give up your life and be ready for Pret 24/7 … There are a lot of favouritism, which leads to promoting incompetent people to more senior roles. … The management expects you to do the workload of 2 or 3 people, including doing their job sometimes. … It’s not the NASA, just a sandwich shop, where human beings work, not robots.”

 

Yes, it is just a sandwich shop, but people need to understand that there is a humongous amount of money in bonuses that GMS and OPs and the upper management makes, THAT’S WHY the pressure and forcing staff to work for 3 people. If there is unnecessary pressure and bullying it is a indicator that it is ALWAYS about money and power.

 

2018-08-16 #48 Pret A Brainwash

 

Review of an unspecified position and location.

 

Extensive list of Pret Staff Complaints from different years, locations and positions.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.