And Another-one

2018-09-28 Another OPEN LETTER_3


Clive Schlee’s appalling response, apart from the patronizing and self-assured tone: “I must say you do have a charming, self deprecating writing style and it was very gracious of you to mention so many good things about Pret. I am Pret’s CEO.” … and she’s supposed to be impressed that the CEO responded to an open letter addressed to Pret, while not having a clue what to do:

“You also make your point about the allergen information. To be honest, I am not exactly sure how to respond. I think you are telling us to train our staff better. I can’t argue with that …”

I still shake my head when reading this, and I read this many times now in disbelief!

A “collection” of warnings Pret ignored.

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