The Dangers of Non-Existent Leadership – #PretAManger

 

»CEOs have their employees suffer for them. But yet, the CEO’s pay goes up and up and up… and so many people are left behind. I’m here to tell you: No more! It’s not right! It’s never been right!«

Hamdi Ulukaya, Founder and CEO of Chobani

 

I’ve posted Hamdi Ulukaya’s TED Talk from which I took above quote on the “Anti-CEO Playbook“, which is worth watching for anyone who is tired of today’s profit-over-people driven global business ventures. It CAN and MUST be done differently! I’ve also written many posts on Clive Schlee’s “leadership” in Pret A Manger, like for example the Timing of the £1000 Announcement to all staff on Twitter on 29. May 2018, which came after he and Pret became aware of my blog in the night from 28th to 29th May 2018. But I want to pull some things together into one post again as I feel people still don’t get it!

I used to be your typical good citizen (and I still am!), working hard, keeping my head down, loyal come rain come shine, doing things by the book with all my shortcomings and down falls as well. I was your average employee. No, I was more. I always gave 150%. But I equally was lulled in and brainwashed by this Pret PR machine and a smiley, approachable CEO. Until they crossed so many boundaries that I, in an utter traumatized state endured. It took me distance to understand what happened to me. For any new reader, my full story is in the audio player interview at the bottom of this page.

Apart from what I have survived in Pret and collected in other staff reviews, it is beyond me how easily society today remains lulled in, blinded in the acceptance of how business is done today. People are comfortable with a business EVEN after 2 customers died from their products, and a third nearly fatal reaction.

I should be stopping right here in this post, as the ultimate terrible thing that can happen to any business is customers dying from that business’ product or service! And in Pret TWO customers died. Yet, after the initial outrage, everyone goes back to business, and the chaos behind the scenes continues without any consequences for that company!

 

While I worked at Pret, and even before my brother died when all the nightmare began, I always wondered why in shop after shop the management is so poor with just very few exceptions. There is a bullying environment I looked over as everyone was treated bad, except those who kissed up to leadership for quick promotion. But I tried to ignore the environment and kept going. Yet, I always knew in my heart that the “fish stinks from its head” and if a company has poor management skills across the board, it comes from the top down.

Clive Schlee’s management style is very simple: It’s a “good cop, bad cop” approach. He’s the good cop who pretends to not realize what’s going on when staff complain about the bad cop managers in their shops. But all cops have one thing in mind: profit, profit, profit and squeeze the maximum “productivity” out of employees until there’s nothing left to squeeze. And when they’re dried up and burnt out, they are discarded like broken machines! Clive Schlee is one of those leaders who doesn’t like to hire and fire, he leaves that to the firing squat called the HR department, who in turn let the Operations Team do the firing.

man-320273__340

Responsibility is handed down through the ranks to the bottom. A typical cowardliness leadership style. It’s like the captain of a ship that jumps ship first when it sinks, instead of doing the courageous and principled thing that a true Captain is supposed to do. I distinguish these two “captains” by a capital letter. A true Captain gets passengers and crew off the ship first, starting with the most vulnerable, and then as the Captain, he leaves the ship at the very end when EVERYONE is off the boat!

But in Pret A Manger the typical “leadership” style is, that the captain, the top leadership saves their skin first and blames downward, or in the words of Hamdi Ulukaya again:

»CEOs have their employees suffer for them … and so many people are left behind.«

The most recent example of this is Pano Christou. With all the press regarding the allergen deaths and my blog being a sore in Clive Schlee’s sight, the announcement of his “retirement” (he’s 60!) was made AFTER I tweeted to the press on 01. July (I explain in detail here) and the press then contacting HQ for confirmation. Pano Christou becomes the new CEO in September. But since Clive Schlee leaves a legacy of poor staff reviews on Glassdoor & Co. what does he do? He does what he does best: he passes the buck downward and let’s Pano Christou already appear in mid July on Glassdoor.

A customer pointed out the poor Glassdoor scoring on 01. July 2019 when the retirement announcement was tweeted. So, Schlee must have arranged for Christou to take over on Glassdoor before the official September handover:

2019-07-01 Tweeter re Glassdoor

Link to Tweet

 

Las Vegas

Link

 

2019-06-30 44 staff 50 Clive

 

Both percentages of Schlee and now Christou are from the mid July 2019 handover on Glassdoor. The £1000 “bribe” and marketing didn’t help cover over the reality of work in Pret.

 

2019-07-22 43 staff - 0 Pano

 

Again, instead of owning up he quickly passes the buck to the next in line. Pano Christou having come from McDonald’s management (one of the biggest exploitative companies) and started in Pret in management, he learned under Schlee.

And this is clever as well because Christou starting from zero, once he gets let’s say the first 10 votes and 7 out of the 10 are positive, he will be at 70% approval rate in no time, making it look like he’s the great CEO. New viewers, especially those from other countries who are completely new to Pret assume Pret has great senior management in place. But he will continue under the “CEO Playbook” that Hamdi Ulukaya adequately criticizes and works on to reform, having a McDonald’s background and having been longer in Pret than Clive Schlee. He will make no difference, but will continue under the same facade. And this is very typical Pret, tweaking, tricking, covering up instead of really caring. It’s just regular millionaires who only care to advance their wealth.

A quick reminder of what Pret staff experience and mainly voice in anonymity:

 

17 Odd

Review by former Purchasing Director, NY

 

01 Go back to UK

Review by a Corporate, NY

 

2017-05-26 AM NYC Pure Misery

Assistant Manager NY 2017

 

HQ IT Analyst

London HQ Review

 

2014-12-26 NY

2014 New York

 

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+ More recent reviews:

 

The above slideshows are just a selection, the list goes on in Pret Staff Complaints

 

A poignant truth someone wrote on a Twitter feed. Worth reading the whole feed:

»It’s amazing to me how many business leaders separate their employees from their customers/patrons.
Your employees are your core target audience to put word-of-mouth out about your organization.«

 – by @minmilyjung

Out of my own experience and my former colleagues’ complaints to me as their Team Leader, I was at least lucky enough to be in a position to stand up for them as their Leader, but my and their experiences topped with the way Pret dealt with the customer deaths, shows so frighteningly how reckless and dangerous this kind of “leadership” style is.

“Leadership”, that I can only put in quotation marks, that refuses to take responsibility, blames downwards, passes the buck to the next in line, and then has the audacity to remain as a non-executive Director in the background! I can only boil it down to narcissistic arrogance which shows when Clive Schlee, only thinking about himself, ignores a serious customer complaint on behalf of staff on Twitter!

Customer complaint on 29. June 2019 about hellish work conditions in a shop:

2019-06-30 AC

First and Second Tweet to which Schlee responded on 01. July AFTER retirement news broke. (A long list of customer complaints regarding overheated shops with broken air conditioning and the hellish work conditions staff are left in).

On 30. June 2019, Schlee’s response to a farewell regarding his retirement, but no official retirement announcement until I tweeted to the press on 01. July (after I tweeted this to the press I got shadow banned and then the press started “breaking” the news on Twitter). Clive Schlee’s response to Neil here came AFTER the above customer, Kirk tweeted TWICE to Schlee about broken air conditioning:

2019-06-30 Clive response to well wisher

Link Clive Schlee being all about himself again, while ignoring TWO Tweets a day before by a customer on excruciating work conditions! I’m sure he didn’t realize that he spilled the beans again unintentionally regarding his non-caring about the welfare of his hardworking employees!

 

In the U.S. it would hail a storm of lawsuits on Pret with one customer death being enough to sue the living daylights out of them! One customer already unsuccessfully sued Pret in New York in 2016 after having suffered an anaphylactic shock ALSO from an unlabelled Sesame product. He was devastated when he learned of Natasha Ednan-Laperouse’s anaphylactic shock, leading to her death from an unlabelled Sesame product ALSO in 2016! He fought in court, but lost.

This lawsuit wasn’t a hint enough for Pret to do the right thing labelling their products! And then even AFTER TWO customer deaths Pret STILL didn’t do the right thing UNTIL the deaths became public! Only THEN did SLOW change happen. I cover this and their inconsistency in “Pret’s Labelling Commitment?” with their appalling and infamous slogans.

“It’s what makes Pret, Pret”!!

 

PretDoingRightThingHaHa

 

HR department logo:

Right Thing Naturally

 

So, this is the UK, no lawsuits.

“Polite”.

Politically correct.

Sweet-talking.

Complacent, inefficient, indifferent and arbitrarily dangerous for people’s health and lives.

FoodAllergyNews

From AllergicLiving.com

And Pret is very quick to change the shop signage of their 350+ stores in the UK for Pride month, while not acting on allergen labelling on their products until customer deaths became public.

Pret Signage

@celestine__ on Twitter

Customer deaths don’t make people wake up, certainly staff complaints, staff deaths and suicides don’t wake people up. No lawsuits. No investigations. A society full of indifferent people that only cares for a free cookie. We all know that the opposite of care and love is not hate, but indifference.

I despair at this.

And perhaps it mainly takes CEOs who are also the founders of their companies to care enough to make a difference. Most CEOs these days are just “managers” who were given the rod to the flock, and thus they don’t have concerns for what they were entrusted with. They then open the door to the wolves of private equity. And the suffering gets out of control with the “managers” sneaking out the back door, when the “slaughter” gets too bloody and the managers are in danger of getting cut.

 

Times report

The Times article

 

But I want to end on a positive note, another hopeful, courageous and principled CEO, whose words are blunt but much needed, and like Hamdi Ulukaya, a Captain with a capital “C”:

»To sell my business, this thing that I created, that I poured my life, 30 years of work in; to sell it to one of those bastards (venture capitalists), it would feel like selling one of my children into prostitution. And I was never gonna do it.«

Guy Singh-Watson
Founder and CEO of employee-owned Riverford

 

A list of blog entries I wrote regarding Clive Schlee: “Late Night Girl Articles

 

Riverford and Chobani scores June/July 2019 on Glassdoor

Riverford Chobani

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pano Christou now CEO of Pret A Manger

 

My message to Clive Schlee and Pano Christou upfront:

»Be careful how you treat people when you’re on your way up, you might need them on the way back down.«

 – found on Twitter profile

 

The announcement that Clive Schlee would retire in September 2019 came on 01. July 2019 after I tweeted to the press, having read Schlee’s response to a well-wisher on Twitter. The press then contacted HQ, got the confirmation and started “breaking” the news on Twitter.

Tweet to the Press early morning 01. July 2019:

2019-07-01 ExPretAManger to the press

01. July 2019

 

Quiet Tweet the day before on 30. June 2019, but no official announcement:

2019-06-30 Clive response to well wisher

Link Clive Schlee being all about himself again, while ignoring a Tweet a day before by a customer on excruciating work conditions (below Tweets).

I responded to the above well-wisher, and later tweeted to the press, as I told someone already months ago that Schlee would sneak out the back door quietly. I wrote about it hinting that this may happen in:

Clive Schlee and Pano Christou” 02. Apr. 2019
@Cliveschlee – Your Soldiers are Tired” 18. June 2019
Where is Clive Schlee?” 20. June 2019
The Difference between Profit and True Wealth” 22. June 2019
You are either the Captain” 30. June blog entry, but before I saw his above Tweet to the well-wisher. This blog entry lead me to check his Twitter when I then saw the well-wisher post on Schlee’s retirement.

Clive Schlee all being about himself, responded to the well-wisher’s Tweet on 30. June 2019, yet did NOT respond to a very serious health and safety issue of a customer Tweet on the 29. June 2019. The customer even tweeted twice. Schlee responded on the 01. July 2019 AFTER I wrote new blog entries about his retirement and after the press “broke” the news from my Tweet.

THIS, ladies and gentlemen, is Pret A Manger leadership:

2019-06-30 AC

First and Second Tweet to which Schlee responded on 01. July AFTER retirement news broke.
Customer: “It’s shocking they are not supported by decision makers.”
Don’t be shocked, that’s typical Clive Schlee and Pret A Manger!

I did an extra blog entry on the ongoing Air Conditioning issues with over-heated shops that I worked in as well. Many customers tweeted to Pret about this: “Pret A Manger Staff work in Over-heated Conditions

 

The press then being the press, pretending to break the news with some “inside” knowledge “broke” it after I tweeted to them. That’s why I tweet publicly and not “secretly” in emails.

 

So, September has come early.

BUT knowing Pret and the poor scoring Clive Schlee leaves on his exit (44% recommend working at Pret and 50% recommend Schlee) he stays as the active CEO until September, but they placed Pano Christou onto Review sites to avoid more negative scoring for the CEO.

2019-07-15 Pano Christou CEO

2 Glassdoor ratings already 15. July 2019 as on 14. July Clive Schlee was still as CEO on the Glassdoor profile. Makes you wonder what two people in the first day rated the new CEO already.

 

Pano Christou deleted his Twitter account on 01. July 2019 when I linked to it in “Clive Schlee’s Legacy” as I had a lot of traffic on my blog after having tweeted to the press:

2019-07-01 COO Pano Christou Twitter

Now leads to a deleted page.

 

So Pano Christou deleted his Twitter account on 01. July 2019 after I tweeted to the press and the press “breaking” the news and having visited my blog where he saw that I linked to his Twitter account.

But as Mr. Christou doesn’t have a new official Twitter account yet as CEO and Mr. Schlee still has his official Twitter account, this means Christou is NOT yet CEO, but just placed his picture on Glassdoor to avoid further negative voting for the CEO and Pret.

BUT Mr. Christou is the same and learned under Schlee. It’s just a different face to the same exploitative and bullying company. And the press is silent, because they cater to business.

Pano Christou came from McDonald’s management and started in Pret as an Assistant Manager (AM). Even though he likes to portray that he started at the bottom, sorry, I worked with many AM’s who came from other companies. They work at Pret with a Team Member (TM) uniform for a few weeks or even just days, and then go straight into AM and in a few months if they aim for it, become General Managers (GM). So, yes he started in shops, but he never was under the intense pushing, stress and low pay TMs are subjected to.

He will do things differently of course, as his personality is different where he doesn’t wear his heart on his sleeve or has “foot-in-mouth disease” like Clive Schlee. But he will do things the same in a profit-driven, exploitative company under the new owners who aim to topple Nestle off the throne and expand their wealth.

In my worst time in Pret in 2016 when my emailing started to increase in my trauma and at times drunk (I share my story at the bottom audio player in an interview), one email exchange with Pano Christou I remember very well, where he invited staff to contact him with any concerns, ideas etc. He responded and started his message about my email: »I must admit, beautifully written« and then went on in his email.

I remember this as odd, because only an “opponent” or someone who disagrees with you has to “admit” something. If I stand opposite an opponent that I respect, in or after a boxing match let’s say, we fought, I got caught out with not being on my best form, I may say to the opponent: ‘I must admit, good punch!’.

So, Mr. Christou, you will continue where Mr. Schlee left off, all the sweet-talk you learned under him, how to polish the facade, how to exploit low-wage workers behind that smile, but I don’t buy for a minute that Pret’s work conditions will improve nor that you will implement the Living Wage. So, we continue to work on unionizing Pret A Manger, no matter how long it takes.

 

Clive Schlee’s legacy:

… apart from two customer deaths (third nearly fatal) he didn’t act on until it became public and all the ignored warnings before AND after deaths!

2019-06-30 44 staff 50 Clive

Glassdoor July 2019

 

Clive Schlee’s Legacy” — & — “Late Night Girl Article on Clive Schlee

 

Las Vegas

 

17 Odd

Review by former Purchasing Director, NY

 

01 Go back to UK

Review by a Corporate, NY

 

HQ IT Analyst

London HQ Review

 

UPDATE 22. July 2019 Pano Christou’s “clean” start on Glassdoor. He’s been with Pret longer than Clive Schlee, and apart from doing a few things differently, when it comes to staff exploitation and low pay etc. he is not different than Schlee, just a different face on the profit driven company now under JAB that competes with Nestle for the top spot:

2019-07-22 43 staff - 0 Pano

 

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints

 

Link: >>> Two Pret Staff have DIED recently
One is said to be a suicide. It’s not the first suicide in Pret.
I survived. If I would have gone over the edge, to my current knowledge, mine would be #3 and it would be in connection to Pret!

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

#FirstWorldProblem

 

#CliveSchlee #ChristouPano #PretAManger #Pret #VeggiePret #1983 #1986 #JulianMetcalfe #SinclairBeecham #Bridgepoint #JAB #JABHoldings #Reimann #PeterHarf #RaiseTheWage #LivingWage #Exploitation #WorkplaceBullying

One person to be mentioned in the Pret A Manger saga: Jeffrey Hyman

Why is his name not blue underlined anywhere on any site?

Why is his name and history not mentioned @Pret?

 

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

‘Any Damn Fool can run Pret’

 

Oh no, those are not my words!

These are the words of the wife of Pret A Manger’s current CEO Clive Schlee!

On the question of Pret’s success and how much of it was luck or hard work, the CEO responds:

»We had some very good following winds. My wife always would say ‘any damn fool can run Pret‘.«

I comment on this interview in “Clive Schlee: A Case Study (of the Fun Factory)”

Why would the wife of a CEO keep saying this, what’s the conversation before such a statement?

Let the sweet-talk stop and let the women speak for a change! For real change!

Clive Wife

From a 2016 Guardian interview

And only fools can ruin it!

On a side note, Clive Schlee here continues to say that Pret had “natural” food, even though Pret has been successfully sued for having Glyphosate in the food and having to take the word “natural” off signage and labelling. I write about this in “Pret A Manger – Ready to (ch)eat“.

But this interview is full of @&%!… I can’t believe he keeps getting away with it, and I ask myself what does it take to face the truth away from the delusion?!

The problem with companies that have fools running it is, they may endanger their clients and employees lives. God forbid customers number 1. die, number 2. the company doesn’t do anything until these fatalities become public, and 3. get away with it!

And God forbid that this company gets away with not one, but two customer deaths, a third nearly fatal and numerous hospitalized …

And God forbid even further that staff struggle and suffer, some dying, even by suicide.

And of course who would think that a CEO would sneak out quietly into early retirement, remaining a non-executive Director in the background, working on fixing his reputation with some more charity work and finally reaching out to low-paid workers?

What company would have a fool running its business and ruining a lot of people’s lives?

Good thing the facade of Pret is still in tact! Let the free coffees flow to put the public back to sleep!

That’s all that counts these days.

 

Legacy of a fool CEO  

2019-06-30 44 staff 50 Clive

Glassdoor July 2019

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints

LINK: TWO Pret Staff have died
1 is said to be a suicide.
It’s not the first suicide in Pret.

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Clive Schlee: A Case Study of the Fun Factory

 

Even though putting this interview between Clive Schlee and Mario Bauer on here, I am indirectly making advertisement for Pret, and Clive Schlee and Pret like to peek here once in a while, but I want to do a reality check on this conversation from 02.07.2019.

He and Pret have announced on Monday 01.07.2019 (after I tweeted to the press and the press “broke” the news) his “retirement”, but remaining as a non-executive Director.

I find this interesting in many ways. First, when JAB took over Pret they reshuffled the top team pretty quick, including axing co-founder (or “re-founder”) of Pret Sinclair Beecham and HR Director Andrea Wareham.

Quote: “Filings show that CFO Mr Jones, former chairman Larry Billett, HR director Andrea Wareham, co-founder Sinclair Beecham and US president Joanne Brett had all been terminated as directors from parent company PAM Group Limited.” – Daily Mail

Julian Metcalfe and Sinclair Beecham re-founded Pret again in 1986 after a short run of the original Pret which was founded in 1983 by Jeffery Hyman. Funny enough, up until the two customer deaths became public, the Wikipedia entry on Pret never showed this info regarding the 1983 start. Julian  Metcalfe is also founder of Asian style fast-food chain itsu and “Metcalfe’s Food Company, in partnership with Clive Schlee.” – Wikipedia

So, JAB axing Sinclair Beecham, yet keeping Clive Schlee on board is interesting. For one, I’m sure it is to “safe face” and not let Schlee look defeated, after the poor re-action on the terrible and unnecessary deaths that happened. But also, knowing how Schlee works, he is the perfect “mascot” for Pret. I always experienced him more like the Ronald McDonald of Pret A Manger, who’s job it is with an endless smile and friendly approachable front, to keep the workforce happy slaving on low wages and the public happy with colourful, fancy food and freebies.

Pano Christou, who came from McDonald’s as a Manager having started in Pret straight away as an Assistant Manager, has a more serious approach to things. He at least blocked me and now deleted his Twitter account. He will be dealing with issues more directly and swifter, but he will do the same business of a profit-driven company.

And that’s where Schlee now will continue his “clown” role, to not only represent Pret as this oh so happy and friendly brand, but to redeem himself with more and more charitable work. This can be seen in the below interview that I’ll be taking apart like a Pret A Manger “line check”, picking ingredients apart, weighing out each item for its “correctness” and if it’s up to standard (truth).

 

THE INTERVIEW (my comments below)

From Teddy Talks interview by Mario Bauer

Upfront, I doubt Clive Schlee will have a TED Talk anytime soon, but for a Teddy Talks it’s insightful enough.

Key points and my comments on just the things important to mention, not the whole interview. As Mario Bauer’s first language is not English, I will leave grammatical issues, or mistakes in general, in the transcript. I prefer to leave people’s sentences the way they are when I quote them, out of respect and to keep it in their own words like I do with all the staff reviews I collected.

 

PEOPLE CULTURE

Mario Bauer: at 2:44
“For me the most fascinating thing about Pret is the People Culture. Because what you built over the years, when I talk to Head Hunters, they say you don’t even need to call somebody on Senior level or OPs Manager level, to kind of steal them from Pret. You cannot steal people from Pret, there’s a very high loyalty to you, to your management, to the brand. How do you build that loyalty, how Pret became the people company. Because at the end of the day it’s a sandwich store, how do you make it a people company?”

Clive Schlee: at 3:16
“I think at the very early days, Julian and Sinclair recognized that to get people to get up so early in the morning, and work and make sandwiches in difficult conditions, something had to be special. And they inherently sensed that giving people a future, and giving them friendship and making a sense of family, was going to be very attractive and much more important than money. Money had to be good, but those three F’s: future, friendships and family, that was the beginning of Pret’s culture, which I hope stayed throughout, I always tried to encourage those three.
As a result of that, people get very loyal to Pret, and as you say, it’s difficult to head hunt them away, which we like that very much.”

My comments as Clive Schlee’s patronizing and disrespectful labelling as: “Late Night Girl”
First of all, Mario Bauer asked this question regarding senior people and OPs managers who are difficult to head hunt away from Pret. The reason why they are so difficult to steal away is the immense amount of money senior leaders earn! On top of all the nick-knacks, they fly out to Dubai or if in the U.S. to Las Vegas, throw parties, even sit in pubs during lunch time, while the shop staff slave away and are pressured to work harder for profit and managers’ bonuses! But Mr. Schlee here talks about the shop people as he remains desperate for workers!

On a shop staff level, many people leave easily. I know several colleagues, especially leaders, who left Pret and went to EAT, the competition that is now purchased by JAB via Pret. EAT was set up very similarly and is always seen as the closest imitation of Pret. Andrew Walker, EAT’s CEO used to be Pret’s UK Managing Director before he left Pret, a role which was then taken by Pano Christou. Pano became COO of Pret when JAB took over. There was no COO role in Pret before JAB. Much of EAT’s production did come from large factories, and when they ran out of products in the afternoon, there wasn’t a high pressure to keep making sandwiches. Staff were paid less, but the work was easier, according to those that went there and told me later.

Secondly, I appreciate that Mr. Schlee acknowledges that making sandwiches in Pret is done in “difficult conditions”. Thank you for that acknowledgement!

Thirdly, the three FF’s. Uh-oh, where do I start!? This one I keep brief as the friendship and “family” culture will entangle itself as you read on! I can only say that Pret has either a big fat lying facade when it comes to the “family” environment, or Pret is a very dysfunctional family! But to me I experienced the first to be the case. Only one of many staff reviews along those lines:

2019-04-09 Mysterys Shopper Trap Happy Family

Link

 

INTERNAL PROMOTION

MB: at 3:58
“You have an internal promotional system, university…”

PAUSE: If I understood that he said “university”, I think he means the Pret Academy where staff are trained. Pret doesn’t have a university! Let’s not fly too high here! In the UK, and especially In Pret, there is a lot of psychology used and slogans to sound sophisticated. The Pret Academy is just a place near HQ where leaders are trained. But the results of this “training” can be seen in the appalling way many Managers behave on the day-to-day running of the shops. Not to mention that one of the Trainers is a Development Manager who was used to gaslight me. I share this extensively in my interview at the bottom of this page in the audio-player.

MB:
“You have an internal promotional system, university … there’s a lot of people I met over the years … and you always hear the stories ‘I started as a cashier, I worked myself up to a district manager’ (OPs). What’s the structure / system behind it?”

CS: at 4:18
“There’s a very disciplined system behind our academy. And every step, there’s an increased pay-rate and a series of quiz. And you climb up and up and up. There are many chances to climb and that’s very important to Pret. And then we give the lessons and the practical experience so that people can move from being a Team Member Trainer to be a Team Leader to be Assistant Manager …”

LNG:
Sounds wonderful on paper, but reality is far, far from this! Maybe this was like this before the mid 2000s. But I have not been trained properly and most of my colleagues neither. Only if you were willing to make friends with management were you moved up quickly and somewhat trained. The countless staff reviews in the below slideshow indicate this problem as well.

Yes, there is a strict hierarchy and a complex system where people are micromanaged with small details that burn them out! The really important things they are not trained in: people skills, leadership skills, SKILLS in general!! Pret loves to recruit according to people’s “personality” rather than skill to portray this “happy family” business to the outside. So, you have a lot of happy bunnies bouncing around, burdening down workers who are the ones getting the job done, under intense pressure and low wages while the bunnies claim the credit for it!

Also, the internal promotion system Pret boasts about has always puzzled me! When I started in Pret I was “head hunted” by a former Caffe Nero Manager who got me into his shop. I have worked in several companies where staff were ALWAYS promoted from within! Schlee here says that it must be a world record that in Pret 40% are promoted from within! Sorry?

But what is the saddest thing about the promotion system in Pret is that with some Managers it is an open secret that they got into their position because they became a little “too close” to their boss or even a senior leader from HQ! Their career was paved in the bedroom. This is really sad, because you expect this in a law firm, in Hollywood and certainly in politics, but a sandwich chain? It’s ridiculous and staff often had no respect for management like this behind their backs.

Again, one of many reviews also on this. A recent one from NY:

Promotion

Link

And a very poignant review by a former General Manager, London.
Quote: “”As much as they “Like to promote internally” you are still just a pawn for them.”

GM internal promotion

Link

Head Office Review:

Review IT Analyst HQ

Link

So, Pret makes such a big deal again out of something, selling ice cubes to Eskimos! The same is true with the free food allowance for staff. EVERY restaurant or cafe business gives free lunch and coffee allowance! Yet, Pret makes it sound like they are the only ones doing this! Sure, the 50% rebate for staff when purchasing items outside of work is very generous, hands down. Many companies either give 10% or like Caffe Nero, we had to pay full price when buying in our private time, which is really unacceptable, to be honest. Same with Iceland. I stood in line behind an Iceland staff member who bought a can of coke for his break, and he paid full price! I asked him about it and they confirmed that they are paying full price. So, Pret is very generous on this front.

 

MB: at 4:52
“So, basically I know when I do a good job and when I follow the plan, you already set out in two years I’ll be in that position, I’ll make that-and-that money, so people can plan with that.”

CS: at 5:00
“They can see a chart showing them how to climb up.”

LNG:
That’s true, there is a chart, in fact it’s a silly chart with colourful little cartoons on it, like in Kindergarten, showing how to climb the “ladder”. And that’s about it! How people REALLY climb the ladder often is not like Mario Bauer says, by “doing a good job” and follow some “plan”. No, it’s again by making friends with management, including doing all the dodgy things and short cuts many managers stop doing once they move into management. Because the higher you climb, the more you have to lose. So, they pass all the dirty work down to the Team Leaders. And if the Leaders get caught, they are easier and cheaper to replace. Simple.

It’s like wanting to join a gang, you have to prove yourself, not by doing the right and honourable thing, but by doing some scary dare to prove they are the same as the gang and mean business going all the way, whatever it takes! Many managers in Pret are very insecure, immature, often not trained properly, fluster about when the heat is on. And the worst thing that I find even “incurable” is, many are lazy! I have learned in my many years of work in different companies, that a lot of attitude can be changed and re-trained, but laziness isn’t one of them!

So, when someone comes along who has skill, they will be burdened down with all the hard work that management takes credit AND big bonus for. And if the hard worker has integrity, they will never ever be able to join the “gang”, as they are like a mirror to managers who don’t like secure people with skill reflecting their shortcomings. I’ve seen too many good people leave Pret or even worse, go backwards from a Team Leader back to a Barista or even an Assistant Manager went all the way back to being Team Member. I’ve never seen employees in ANY company I’ve worked before go backwards! They either climb up, stay at the position, or leave the company.

I had this thought many times in my Pret struggle, but going backwards was never an option for me. It was either: go up, stay put, or go out. But you never go backwards within the company. It might be one of my crazy ticks. But that’s how I always felt.

In 5:04 the question of how many people work for Pret, the CEO answers with over 13.000 in all the different countries. When the £1000 announcement was made a year ago, which I write about the timing of it in connection to my blog. Also, after tax the £1000 really was about £800.

Clive Schlee gives some appreciation to all the foreign workers in 5:18 which I think does need to be mentioned to be fair. He says that Pret would not be where they are without all the foreign workers. This raises the question again on why there are so few British workers. And Pret is reaching out now into all sorts of avenues to recruit especially young Birtish workers (cheaper workers under 21, indoctrinating them early, the investment is for longer and young folk are oblivious of their rights). But I appreciate that he acknowledges that without all the foreign workers Pret would not be where it is today! But words are cheap! Paying them the Living Wage and treating them with respect would make his appreciation more believable.

 

RISING STARS

Mario Bauer’s questions about the “Rising Stars” program at 5:37

CS: at 5:56
Pret has been involved with helping the homeles since the very early days, when we first made sandwiches in the mornings, I think Julian and Sinclair recognized they could never ever keep the sandwiches over night. So, we gave the sandwiches to the homeless. … From the day we made the sandwiches in the morning, within a couple of years of Pret starting.

So we always were generous to homeless people with food. But there’s another thing that matters to homeless people a lot, which is, what they most need is a job. Simply giving them food is not enough. So, we started to work out how we could give them a job and eventually we have developed a program which is one of the successful in the world …”

PAUSE: Did he claim to have one of the most successful project in the world of giving former homeless people a job??

CS: “… giving people who’ve been homeless, we get them recommended to us by hostels and organizations, and ex-offenders. And they come and work in Pret for 12 weeks. We give them a Zone 1 Underground pass. And we make sure they get up and we give them a buddy, and we really train them with care. And they can get careers in Pret…”

LNG:
Sounds all very good and commendable. But this one really bugs me because of the marketing and labelling people in a patronizing way “Rising Stars”. If I was a former homeless person, this would really not sit well with me. First of all, it is really great when he takes former homeless people to his Austrian property or to other places, giving them jobs, and now accommodation etc. And maybe he gives them access to his world to give them an appetite of how to drive for more profit in the hopes to become rich. But nevertheless, it is commendable. Beautiful! Yet, in comparison to how regular staff are treated, it is disheartening to say the least on how he uses them for PR!

In the PRet CEO blog about the “Rising Stars” former homeless employment program, Schlee shares how the idea came up for these “Rising Stars” to solely work together in a Pret shop. From the manager to the kitchen sandwich makers, having all former homeless people work in one shop.

Why?

CEO Quote (I added the colour to highlight something where he’s indirectly giving himself away):

“Our shop idea lost momentum when we returned home. People pointed out that we didn’t have enough Rising Stars at a management level to actually run the shop. Others felt we might be leaving them too exposed, as we are usually careful to integrate Rising Stars into our shop teams.”

 

2019-01-02 re Rising Stars too few2

 

And on the 450 “Rising Stars” since the 10 years of the Pret Foundation Trust, working with former homeless people, some people finally probe deeper, also on Facebook and are just not buying it:

 

Why only 450 in 10yrs out of 12K staff

 

“Careful to integrate”?

Might be leaving them “too exposed”?

Too exposed for what?

Clive Schlee giving himself away again. The same CEO who takes former homeless people to his Austrian PRoperty for a hike in the beautiful countryside, is the same CEO who has a highly stressful workplace with bullying managers who are drilled for targets and profit, repaying the investors since private equity took over.

2019-02-11 Critical Tweet re Homeless house

 

Review IT Analyst HQ

Link

 

2019-02-09 Response to Homeless House Tweet2

Facebook comment need to load a few second to see the comment, also need to be logged into FB.

 

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This part really bugs me now:

MB at 7:20 asking where the “Rising Stars” live when they start working in Pret, if they still live on the streets.

CS: at 7:23
No, no, no, we normally get recommended. We have to choose the ‘Rising Stars’ very carefully, because they look like all the other Team Members. It’s important they blend in with the other team Members. They get selected by homeless organizations who say ‘that person has the capacity to work in Pret’ and they put them forward to us.”

LNG: This is a tricky one because on one hand I can understand that Pret wants people to “blend in” and “be like” all the others. But this uniformity shows how discriminating Pret really is. If this company truly is free of discrimination, free of judgment towards a diversity of people, why have a “chosen few” system? A “regular” homeless person has NO chance to be “selected” to be of the “special few”.

And Pret treats former homeless people with special care. Again, this is good, but it is also damaging for the regular staff who are pushed, pressured and bullied to perform in high pace for profit. This makes regular staff mentally ill, depressed, not to mention even suicidal. THIS is why I write so blunt and loud, because my own story (interview at the bottom audio player) had me almost killed in what Pret under Clive Schlee’s leadership has put me through! I could be dead now or on the streets myself.

Former Assistant Manager was unfairly dismissed and had to sleep in his car, having lost everything:

Pret A Marley shot the Sheriff

Link

This happened to him, my story with Pret and many many others who were treated like sh*t and God knows how many landed on the streets, became depressed and even died by suicide!

I call them and us the “Fallen Stars” of Pret A Manger that Clive Schlee burdened like donkeys for profit!

That is why I don’t buy his “Rising Stars” scheme! I even believe that he really thinks he is doing good! I often see Mr. Schlee as living in La La Land, somewhere in a bubble where he actually really believes he’s doing so much good! Now 480 “Rising Stars” in 10 years vs. 13.000 current staff that struggle! Hello?

2018-10-02 Modern day slavery depression

Link Depression. Anxiety. Dread to go to work

 

2019-04-16 Depression Toxic

Link “If you want to know what Depression is work at Pret A Manger is the best place for that…Toxic environment”

 

Annihilate Humanity 41

Link

»This job can annihilate every piece of humanity inside of you.«

»You will loose everything that makes you human.«

 

And these above reviews, among all the many other reviews, answer the question on why Pret is “careful to integrate” former homeless people into regular shops, not wanting to leave them “too exposed”. It would hurt Pret’s marketing and image to bully them the same way like they bully regular staff who then break and fall into the same problems some of the “Rising Stars” came out of! This is beyond hypocrisy, this is what the above former HQ IT Analyst wrote about Pret using people for PR.

I was bullied after 7 years in Pret when I became bereaved and continued for another 3 years in hell in a complete fog, emotional war-zone and confusion!

The conversation goes on about food waste, which is also not always done and I cover this in “Pret Food Waste” or about products and food development, Veggie Pret etc. Further in the interview Mario Bauer asks at 15:37 that the London landscape has changed with a Pret on almost every corner, and how the company will stay relevant with a shop on every corner. Schlee hesitates a little bit here, but answers by saying that the staff are Pret’s number one job as they are the ones that have the biggest impact and how Pret works to make things easy for them (uhm!) etc. He goes on about the food, communication on the packaging to customers (well, he doesn’t mean allergen labelling by the way!). Lastly, he talks about how the corner is “king” and when he gives advise to businesses he tells them to open on corners and that he would call Pret a “corner company”. Sounds all very lovely.

What he doesn’t tell us is, what this Times article does in: “Pret was the best thing since sliced bread but private equity ruined it“, quote:

»Veteran private equity investor: “We buy a business, work out how many restaurants you can get away with in an area until it’s become saturated, then try to convince a new buyer that there is plenty more runway”.«

And JAB took over from Bridgepoint and now concentrates on the USA and other European cities, especially airports and train stations to “spread” the brand faster throughout the world! London’s landscape has indeed changed, but not for the better. It is cluttered with Prets that even long-time fans get tired of it, including above journalist Sathnam Sanghera. So, JAB expands out! And Mario Bauer touches on this when he says that “you own the high street and then you grow…”

I fast forward in this interview to what is important to me as a former long-time employee having suffered in Pret almost to the point of suicide. All the business bla-bla isn’t my concern here but staff issues. They briefly touch on the customers who died and again, Clive Schlee is talking too much about how it was for HIM instead of how he has failed to re-act on warnings, not to mention putting in “meaningful change” IMMEDIATELY when the deaths occurred rather than waiting until it became public years later.

I especially want to skip the private equity part when Bridgepoint came in and when the “squeeze” really started on workers. I don’t want to waste my time on this part of the greed of those business ventures, except to say that their definition of success is that Bridgepoint, and now JAB, bring in great riches. But it is for the top leadership on the backs of low-wage workers. Schlee says in the interview how staff turn-over has decreased. But how can this be, that while Pret is growing, the numbers of staff since 2016 has decreased and the chronic under-staffing, that employees as well as customers complain about on Twitter and other sites, not to mention my experience.

Speaking about “chronically” under-staffing, I speak a lot about this and may have started this term of “chronic” under-staffing. And it gives me hope to know that staff read my blog and Tweets. I know this from the feedback I get in emails and also just found today a brand new review on Glassdoor which sounds like I have written it, LOL!! But someone must have read my words and on reviews sites you cannot leave more than 1 review or vote more than once. I am happy to inspire staff to find words to their Pret experience!

2019-07-02 Toxic chronically understaffed

Link

Back to the private equity issue, the few pennies Pret pays more or the few perks they give does not cover the pain and double work people go through. One poignant review by a former GM on a blog comment in 2012 about how Bridgepoint’s 2008 entrance has hurt Pret:

2012-07-23 Ex GM2

2012 on Blogspot

Another from a GM along those lines:

Worst Mafia

2014

Assistant Manager from NY 2017:

2017-05-26 AM NYC Pure Misery

Link

… and so on …

Pret Factory

From an old US Pret site

That’s true, there’s no big sandwich-making machine and no big sandwich factory. There are many small, little sandwich-making human machines, working in small and cramped kitchens. The human machines are pushed and pressured to assemble items fast in factory-style conditions of fear management, loud and fast music to beat the drum of the work-pace under the facade of “fun”!

 

The interviewer now asks the CEO about his management style at 31:37, and Schlee answers that one has to be a happy and positive person. He goes on to give an example about the boss of Barclay’s and how he walks his dog every morning. His dog wags his tale and when a dog wags his tale, the other dogs wag their tales. Schlee teaches this to the managers he says, but again, how can a manager, or any staff at that be truly happy under such excrutiating stress on a daily basis! My only thought is that he is doing emotional labour and wants his staff to do the same, while in reality there is a lot of depression, alcoholism and anxiety. And I mean it when I say that I hope Clive Schlee himself is not suffering depression while performing a fake happiness, as this will catch up on even the most positive person in time.

I do understand that what happened with the deaths, as well as staff deaths and my situation including my blog, must be very hard on him. But the times of feeling empathy for a multi-millionaire who has access to any help, resource and support he can get, is over. He is a leader who has been entrusted with thousands of PEOPLE! It is his decision what he does with that responsibility. It is actually heartbreaking to watch him explain how if managers can wag their tale and be happy during the stressful times, because he knows my blog and by now has read all the reviews of people who are broken! So, I do hope Clive is okay, but at the same time I hope as well that he wakes up to his responsibility of the thousands of people he is over.

And I say again here what I said on Twitter, and the reason I say this so blunt is because of the tone in Pret shops. The way hard workers are spoken to, shouted at, discriminated etc. My own story that I survived and still don’t know how I did. One manager after I came out of a shop where I was openly bullied during the worst time in traumatic grief, and my new manager said to me alone in the office away from witnesses when I was completely out of my mind in trauma and grief; he said to me in a quiet tone when I was distraught and questioned his motive (he didn’t pay me for Christmas Eve!), he said: “I don’t want the area to feel sorry for me anymore”, meaning the other managers in the area felt sorry for him because I was thrust into his shop by HR! I write about this in “Discrimination: Mental vs. Physical“. I cannot describe the shock and humiliation I went through again and again and again and again…

And I say this again here like I said on Twitter, that I do respect Clive Schlee as a human being, but not as a leader. I have no respect for his leadership whatsoever and even feel extremely ashamed to have been fooled for so long about him when I worked in Pret!

The end of the interview is to me the most important part I want to cover on the reality versus the facade or delusion. At 38:10 I want to quote again. But before I quote, it’s funny how he says that having been in Pret a long time, and that “you have to be careful not to stay too long at these places” … at “these places”? 😉 Being so infaturated with Pret, I am sure it wasn’t quiet his choice to step down after all that happened!

CS: “As I now turned 60, I’m beginning to”

PAUSE: Beginning to? … and then he quickly changes direction!

CS:I think there are two kinds of virtues:
your resume virtues when you’re accumulating and opening shops and increasing gross profit.
And then there is your eulogy virtues, which is how people really look at you as a person. And unfortunately they won’t remember the fact that … [a company has made profit]…
They will remember how you handled things”

PAUSE: HOW you handle things!

 

9 Warnings Ignored

From Yahoo Finance / YouTube / ITV

Natasha Ednan-Laperouse mum on her shock that Pret did NOTHING even after Natasha died! >>> YouTube

Quote:

“A young person died from eating one of their products, and the fact that they did nothing and just let things carry on exactly as they had before, is beyond believe actually!”
– Tanya Ednan-Laperouse

 

Also, Pret was sued in New York in 2016 already after a customer went into anaphylactic shock from Sesame in an unlabelled wrap! >>> Article. So, this wasn’t a first incidence of sesame.

 

CS: “How you treated people”

PAUSE: HOW you treated people!

Go back

Link

CS: “So I’m kind of moving in that direction now.”

NOW, hey!

So, he steps down, but remains as a non-executive Director. Pano Christou will take over and continue to drive the Pret machine hard for profit! Clive Schlee will concentrate on repairing his reputation as this lovely, happy CEO, ignoring all the pain and suffering that is still going on under his leadership! I still believe he needs to be taken to court on all these issues.

Clive Schlee says all the right things, but reality is very, very different, and I still cannot come to the conclusion if he is just very diluted or an ice cold business man. Or both! But one thing I am certain is, that his friendly, approachable demeanor does not fool me anymore after what I have suffered and witnessed for years.

 

The legacy of a private equity owned company:

2019-06-30 44 staff 50 Clive

Glassdoor July 2019 figures

 

LINK: >>> Long list of staff complaints.

 

May 2019: TWO Pret Staff have died
>>> Link to Article

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Clive Schlee’s “Retirement” vs. Resignation

 

»Do not rejoice when your enemy falls,
and let not your heart be glad when he stumbles.«
Proverbs 24:17

 

But, it’s not good enough, Pret / JAB! It’s not good enough!

I found a Tweet last night on Mr. Schlee’s Twitter where he silently responded to a farewell Tweet, which to me looks like what I call a “bait” Tweet, as the CEO has not blocked me…

I wrote a blog entry after reading and tweeting, and this morning tweeted to the press which in turn very quickly announced that Pret HQ announced Clive Schlee’s “retirement”. They must have contacted HQ to verify my Tweet leading to the CEO’s Tweet. Only after my Tweet and then the press’ “breaking” news did Clive Schlee and Pret make the announcement. Maybe it’s their feeble attempt to pretend to be slow in announcements like they were with customer deaths… I don’t know, but with Pret I don’t expect any professionalism.

Last night:

 

2019-07-01 quiet retirement

Link

 

This morning around 10am my Tweet to the press:

 

2019-07-01 My Schlee retirement Tweet

Link

And promptly I get partially shadow banned for the next 48 hours after having tweeted to the Press. My Tweets are still visible within a feed if one clicks “Show more replies” as they left the “Thread ban ” open, but cannot be found in search.

2019-07-01 ExPretAManger NO Thread ban

Shadowban.eu/ExPretAManger
The ban will be lifted and all in the green on 03. July approx. 10:30am UK time.

Retiring while remaining as a non-executive Director (like he is in itsu as well) is not retiring. I do understand that my website may be a sore in JAB / Reimann’s sight and finding a compromise, a typical Pret sweet-talk again to sort of, kind of, a little bit, somehow… have Clive Schlee “step down” but remain in a leading role behind the scenes!

And I write again what I wrote this morning, that Clive Schlee needs to be taken to court and face the music for once! Customer deaths, staff deaths incl. suicides, I survived… how many more are under the carpet? When will Pret A Manger take responsibility, away from the blaming game and sweet-talk?

Not good enough, Pret / JAB! Under Clive Schlee staff is expected to “strive for perfection” and are squeezed the life-blood out of them for low wage!

Not good enough!

One person on Twitter this morning, whom I didn’t read before posted this in response to Clive Schlee’s Tweet (which came after the press reports after my Tweet), a very rare observation of someone from the public looking deeper:

 

2019-07-01 Tweeter re Glassdoor

Link

 

»It’s amazing to me how many business leaders separate their employees from their customers/patrons.
Your employees are your core target audience to put word-of-mouth out about your organization.« – by @
minmilyjung

 

Clive Schlee’s legacy:

2019-06-30 44 staff 50 Clive

Glassdoor July 2019

 

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints

 

Link: >>> Two Pret Staff have DIED recently
One is said to be a suicide. It’s not the first suicide in Pret.
I survived. If I would have gone over the edge, to my current knowledge, mine would be #3 and it would be in connection to Pret!

 

A brief list of writings regarding Clive Schlee: Clive Schlee’s “Late Night Girl” Articles.

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Clive Schlee’s “Late Night Girl” Articles

 

Clive Schlee’s “Late Night Girl” Writings.

For any new reader, my full story in an interview at the bottom of this page on the audio player.

For a comprehensive list of writings about Pret A Manger, please visit:
>>> The Most Comprehensive Website on Pret A Manger

 

I said 6 months ago to a Union person that Clive Schlee will probably sneak out of Pret. And days ago I wrote to another person that he is very quiet lately and either on a Sabbatical or leaving.

I tweeted to the press this morning, and of course now they have “breaking” news 😉 He since has now tweeted his announcement himself AFTER I contacted the press and they “broke” (uhm!) the news.

~10am Tweet before the press started waking up:

2019-07-01 My Schlee retirement Tweet

Link

 


 

To Clive Schlee,

unfortunately your early retirement you chose not to announce and I had to tweet again for the press to pick this up. Sure, Pano Christou will take over, having come from McDonald’s management (nobody’s perfect!) he will continue where you left off. Pano became UK Managing Director after Andrew Walker “left”. Andrew Walker then became EAT’s CEO which is now swallowed by JAB via Pret. What a cold cold business! It may be good for the press to properly investigate on the Andrew Walker issue!

Pano will do some changes of course, but from his emails years ago, he wasn’t straight forward with me either, and I’m afraid Pret will continue business as usual with a lot of the chaos behind the scenes.

I’m sure you’ve done a lot of good things and many will sing your praises. But for me and many others this PR[et] facade and the reality behind the scenes has been a terrible “ride” and the worst, traumatic experience I have ever had in any workplace! Only my brother’s untimely death supersedes this trauma in an even greater nightmare!

I always shuddered when as a shop Team Leader, working in the office doing the ordering or whatever I had to do, when an email from HQ came in. And that email was sent out naming, blaming and shaming shops that had poor scoring in Health & Safety or other issues. This fear management, also to your low-paid workers via Mystery Shoppers, was always a terrible experience to read and witness.

And you think you can just sneak out of Pret, not taking any responsibility?

I worked in the catering industry all my life, in 3 countries. I never shied away from hard work and was self-sufficient since my teenage years. I lived and worked with integrity, principle and care. And what I received in return was humiliation, trauma, and discrimination. You need to understand that Pret A Manger under your leadership has almost destroyed my life, literally almost killed me!

I survived Pret, which I experienced as toxic, corrupt and exploitative.

You can count yourself very lucky, Mr. Schlee, that my mental health is too low to see through to court without a lawyer and my father having died in the middle of preparation for the Tribunal claim I had to withdraw!

And this is YOUR legacy, sir. And I can never write any other story-line, as much as I miss my old life of writing with encouragement and positivity, having given the benefit of the doubt to you one too many times. Those days are gone when it comes to Pret A Manger!

I’m sure by now with all my writings that you have read (you still haven’t blocked me on Twitter as you collect for a potential court case or to ruin my future further! Pano Christou blocked me and today he closed his @christoupano account!), but I’m sure by now you have learned of amazing CEOs like Guy Singh-Watson from Riverford, or Hamdi Ulukaya, founder and CEO of Chobani who revolutionize the business world. I hope you learn from them, not just for the typical Pret facade and fake smile you are so known for. But a full turn around to make a true difference in the LIVES of HUMAN BEINGS that labour and give their sweat, blood and tears so that you can count your millions!

I am proud to have declined four settlement offers in turn for silence! I have many regrets, but not this one!

Wishing you good luck?

I wish that you would for once take responsibility, sir!

I wish that you would be taken to court for what people have suffered under you!

Regards,

Your “Late Night Girl”


Clive Schlee’s Legacy:

2019-06-30 44 staff 50 Clive

Glassdoor July 2019

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Slideshow can be paused

 

The above slideshow is just a selection, the list goes on in Pret Staff Complaints

 

LINK: TWO Pret Staff have died
1 is said to be a suicide.
It’s not the first suicide in Pret.

 


 

While the Press was fast asleep:

01. July 2019 approx. 3am post
Clive Schlee’s Legacy

 

30. June 2019
The Captain of the Ship

 

20. June 2019
Where is Clive Schlee?

 

18. June 2019
Clive Schlee’s Soldiers – My suspicion that he would be leaving!

 

03. April 2019
The Timing of Clive Schlee’s £1000 Announcement

 

16. Nov. 2018
Clive Schlee’s Crocodile Tears – His negligence on customer warnings regarding allergen labelling

 

08. Dec. 2018
The Good, the Bad and the Ugly: to Clive Schlee

 

17. Feb, 2019
Pret’s Unprofessional Twitter Staff incl. Clive Schlee

 

02. Apr. 2019
Clive Schlee, Pano Christou

 

08. Aug. 2018
An IMAGINARY but Honest Interview with Pret A Manger

 

UPDATE:
01. July 2019
Clive Schlee’s “Retirement” vs. Resignation

and so on…


 

»It’s amazing to me how many business leaders separate their employees from their customers/patrons.
Your employees are your core target audience to put word-of-mouth out about your organization.«
 – by @minmilyjung

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Clive Schlee’s Legacy

 

I knew something like this would happen. Going into “retirement”, huh! And he doesn’t even make a proper announcement, but through the backdoor it’s communicated.

Leaving a “legacy” behind after having opened the door to the wolves of private equity!

Customer deaths. Staff deaths including suicides. I survived.

And he’s sneaking out!

Or was it a dismissal?!

Mr. Schlee should still face court after the customer deaths and the repeated warnings on allergen labelling he ignored. Not to mention how staff are treated for profit under his leadership! He still owns half of itsu and who knows what other business he is part of. He’s got his millions and his employees suffered for it. So, he does what he does best, disappear from taking responsibility.

Of course not surprising.

And maybe he took some advise from those closest to him.

Clive Wife

Well, there you go.

From a 2016 Guardian interview

First Nicki Fisher skips out after all the PR stunt of the homeless house, now he does. Who’s next? Pano Christou? (UPDATE: Twitter profile deleted, screenshot*). Unless he’s the candidate for CEO. Andrea Wareham? …

* Pano Christou Twitter screenshot

2019-07-01 COO Pano Christou Twitter

 

2019-07-01 Retirement Clive

Link

And another of those serious complaints he does not care about, nor even responds to. I have worked in 40 degrees (Celsius) shops for prolonged times before Pret fixed the issue. We also literally begged customers to speak to Pret on our behalf as Pret did not listen to staff feedback!

What an example of the worst leadership in a company that I have ever experienced!

2019-06-30 AC

First and Second Tweet
“It’s shocking they are not supported by decision makers.”
Don’t be shocked, that’s typical Clive Schlee and Pret A Manger!

 

My biggest regret ever having worked in that company!

 

»It’s amazing to me how many business leaders separate their employees from their customers/patrons.
Your employees are your core target audience to put word-of-mouth out about your organization.« – by @minmilyjung

 

Clive Schlee’s legacy:

2019-06-30 44 staff 50 Clive

Glassdoor July 2019

 

JavaScript required to view slideshow. May not work on mobile devices without Wifi.

 

 

This slideshow requires JavaScript.

Slideshow can be paused

 

The above slideshow is just a selection, the list goes on in Pret Staff Complaints

 

Link: >>> Two Pret Staff have DIED recently
One is said to be a suicide. It’s not the first suicide in Pret.
I survived. If I would have gone over the edge, to my current knowledge, mine would be #3 and it would be in connection to Pret!

 


 

UPDATE:

I wrote this blog entry early this morning before 3am UK time, being Clive Schlee’s “late night girl” that I am! I tweeted this to the press an hour ago approx. 10am and now other Journos or people in general who must have contacted Pret HQ state that news from HQ announces Clive Schlee’s retirement.

So, while the Press was sleeping again and me doing the usual Pret Tweet observations, his retirement was announced days ago very quietly.

Peace before the storm, hey.

2019-07-01 quiet retirement

Link

And promptly I get partially shadow banned for the next 48 hours after having tweeted to the Press. My Tweets are still visible within a feed if one clicks “Show more replies” but cannot be found in search.

2019-07-01 ExPretAManger NO Thread ban

Shadowban.eu/ExPretAManger
The ban will be lifted and all in the green on 03. July approx. 10:30am UK time.

~10am Tweet before the press started waking up:

2019-07-01 My Schlee retirement Tweet

Link

 

A brief list of writings regarding Clive Schlee: Clive Schlee’s “Late Night Girl” Articles.

Today Pano Christou deleted his Twitter account, but a screenshot on how it looked like until this afternoon:

2019-07-01 COO Pano Christou Twitter

Now leads to a deleted page.

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Where is Clive Schlee?

 

Oh, found him!

Not!

Glassdoor’s Top CEOs for 2019 Announced.

The average score of CEOs on Glassdoor is 69%.

Pret A Manger was never average! They always aimed to be special and extreme!

Glassdoor’s Top 50 CEOs in 2019 with over 90% ratings – Revealed.

@CliveSchlee, if you are reading this, as you read my blog at times, do you still name, shame and blame your managers when they fail?

Do you let HQ still send out mass emails to every shop with the lowest scores in Health and Safety for example, where a shop failed? Giving detailed report and the name of the shop?

I know you also “brag” on staff when they succeed to make others jealous to compete I guess, a typical strategy to “motivate” the workforce. I don’t like the term “workforce” as it sounds like an assembly line of robots.

But are you still naming, shaming and blaming your managers and staff openly?

What are you going to do about staff welfare and stopping this work environment for more profit?

What are you doing about Customer deaths before they become public?

And what about Staff deaths? Suicides?

When will you take responsibility and resign?

Have you seen your Glassdoor score, Mr. Schlee?

And what are you going to do about it without employing a PR company to clean it all up?

When are you going to stop to just paint and clean the outside facade while the inside is rotten?

 

2019-06-29 45 staff 51 CEO

Glassdor stats June/July 2019

 

HQ IT Analyst

Pret Head Office Review on Glassdoor

 

and …

 

JavaScript required to view slideshow. May not work on mobile devices without Wifi.

 

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Slideshow can be paused

 

The above slideshow is just a selection, the list goes on in Pret Staff Complaints

 

2011 I Hate Pret Fuck Pret

Facebook group @preth8ers

 

TWO Pret staff have died recently.
More here >
Why is Pret not being Investigated?

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

@Cliveschlee – Your Soldiers are tired

 

Soldiers

Link

 

Soldiers Military Cult

Link

 

Please don’t just go away to some new company, sneaking out of there.

Please don’t.

Own up to the mess you left behind, having demanded so much of your staff! Not to mention customer deaths and the lack of action until it became public. THIS is YOUR legacy, Clive Schlee!

man-320273__340

 

This slideshow requires JavaScript.

 

2019-05-05 44 recommend Pret 52 recomm Clive

Glassdoor June 2019

 

2011 I Hate Pret Fuck Pret

@preth8ers group on Facebook

 

LINK > Two Staff have died recently within a month
One is said to be a suicide. It’s not the first suicide in Pret.

 

The Truth behind the Pret A Manger Smile and a Typical Day in Pret

Long List of Pret Staff Complaints

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Timing of Clive Schlee’s £1000 Announcement

 

I wrote about this already on various blog entries but want to put a visual of the timing of the announcement here and why this is important.

Pret A Manger’s CEO Clive Schlee made an announcement on 29. May 2018 on Twitter welcoming the new owners of Pret, JAB Holdings under German billionaire family Reimann, that also owns Krispy Kreme, Panera Bread and a list of other companies. The press is full recently of Reimann’s Nazi past, but that’s another story.

For my full story with Pret please scroll down to the interview and the “Mind Map” that gives an overview of my ordeal with Pret.

My blog and website here I started in May 2017 under poetrasblok.com where I posted poetry and videos I made for my brother who died in December 2014. I had another website before, but it was loaded with advertisement and I wanted a clean looking homepage, that didn’t distract the reader with blinking, and I mean literally blinking imagery.

After my ordeal in Pret I added the URL LateNightGirl.org to my website and recently added expret.org as Late Night Girl doesn’t make much sense for people who don’t know my story. All three URLs will lead to this same site. Again, the full story and overview at the bottom of this page.

Late on 28th May 2018 I sent a link of this blog to an area manager I worked under whom I know cannot keep a secret. I was angry still and wrote to the area manager that she can do with it what she wants. I know she can’t keep a secret because she sent my emails on after promising she wouldn’t and is in general VERY talkative, I just sent my link to her.

On 29th May I woke up before 7am and found my website statistics skyrocketed!! Where before I had just a handful of visitors every day, like 5 visitors one day, then 3 visitors the next, zero visitors, 10 visitors etc. Suddenly on the 29th in the morning it went into the hundreds, and to this day (3. April 2019) is still the most visited day my blog has ever received!

I have lots of visitors now, but nothing has reached the 29th May 2018 stats yet!

On 28. May 2018 late in the evening I sent my blog LateNightGirl.org to the area manager.

29. May 2018 in the morning I could literally watch the visitors and clicks increase LIVE as they visited and clicked! From that day on my stats had increased visitors, but never as much as the 29th May to this day.

 

BEST views ever 29May2018

 

And on the 29. May 2018 Clive Schlee CEO of Pret, who labeled me his “late night girl” posted this tweet in the early hours:

 

2018-05-29 Clive Announcement

Link

 

And what do the public write? How wonderful Pret is and that the CEO is the BEST!

PR[et] at its best for sure! 😀

Now, I don’t believe that he just came up with the idea then and there to give £1000 to all staff, but I strongly believe the timing was due to him getting informed of my website late on 28th May 2018 into the 29th May, because in October staff were still waiting and going on Twitter frustrated why the bonus hasn’t been paid yet! And I know how Clive Schlee reacts when confronted with difficulties, he quickly counters with “charity” to win people over, sowing doubts that Pret ever would be harmful to people, staff as well customers.

So, I’m proud to have been part of getting all staff some extra cash, although I feel for them being fooled, as the timing of the announcement was premature and a typical panic reaction Clive Schlee does when he’s about to face difficulties or Pret in danger of getting exposed.

A quick gesture and PR stunt was supposed to “eliminate” any doubts towards Pret, once more people become aware of my website and exposing Pret for what they really are behind the facade. Frankly, Pret is not the ethical and caring company they portray to the public.

Weeks and months later though staff got frustrated and confused when the £1000 would finally be paid. And Clive Schlee of course puts responsibility downwards unto his managers wanting staff to get away from the public tweeting. I tweeted in his announcement feed, but got shadow banned at that time without realizing as I didn’t know what shadow banning was then. But I did notice that my tweets weren’t visible when I was logged out. They are still there, but visible when one has the direct link.

Only one of my tweets is visible to the public, my response to Clive Schlee trying to divert responsibility downwards. My other tweets in the feed are hidden from the public but visible in my Tweets & Replies feed.

So, here he is, making this announcement and when the going gets tough and staff complain when the promise will “moneyfest” (sorry, couldn’t help it!) Schlee diverts to managers and the people team (HR).

In August, 3 months after the announcement, the first staff members started raising questions, some even started a Twitter account then just to confront the CEO on his promise as staff didn’t get any info from the shops. My response at the bottom is the only one that didn’t get shadow banned:

 

2018-08-29 My response to £1000 delay

Link

 

Into September and October:

 

2018-09-01 Pret Staff Twitter £1000

 

2018-09-12 Pret Staff Twitter £1000

 

2018-09-15 Staff Twitter Complaint £1000

 

2018-09-16 WorshipBroccoli £1000

 

2018-09-19 Meme USA

 

 

2018-09-24 Kevin Pavain re £1000

 

Kevin makes an important point about the timing of the announcement. What Kevin and all the others don’t know (he knows now) is WHY Clive Schlee announced it prematurely! I even posted the reason in September, but was shadow banned unbeknown to me at the time. So, not sure if people got the message then and there. I retweeted the info a few times after that on different occasions in some of my “late night girl” shifts!

So, needless to say, “Stockholm Syndrome” is not my problem anymore, THIS is NOT my fault that he made this announcement prematurely giving an untimely hope to all his staff! This is solely Clive Schlee’s TYPICAL panic reaction to a problem he faces! That one also is on the house and he needs to fit the bill!

 

2018-09-28 Meme People Team

 

My response to Meme but it is hidden as I must have been shadow banned at the time without knowing it. Meme in the USA doesn’t even know what the Pret People Team is because in the U.S. many complaints from staff that they are discriminated against, British staff are preferred, they aren’t trained, HR is non-existent etc.
My hidden/shadow banned tweet visible via my Tweets & Replies:

 

2018-09-28 Meme People Team my response

 

 

And the appalling slogan of Pret’s HR department:

Right Thing Naturally

 

One Team Member got it right, money isn’t everything, but family is!

Typo: Hay here means “employee” not employer.

2018-09-29-hay.jpg

 

Last complaint in that feed:

 

2018-10-01 Staff Twitter £1000

 

I am contacted by Pret staff who were warned that if they tweet or post openly on Facebook of any complaints, they get a disciplinary or dismissed.

But, basically the deal wasn’t finalized until September 2018, all the managers and probably HR were in the air about it. Team Members thought managers were secretive. But knowing Pret and managers, they were not secretive, they were CLUELESS because Clive Schlee made the announcement too early. On 29th May 2018 after being informed about my blog and he jumped quick to do a PR announcement, so that when the public becomes aware of my blog, they won’t believe me, but assume that Pret is so wonderful to its staff. Good one CEO, but not good enough, because throwing money at a problem is just temporary while not working on the root issue.

It used to take 10 years service to receive £1000 and now suddenly all staff members would receive it even new employees after one year of service. If the CEO originally planned to give all staff £1000 only he knows, but staff on Facebook have complaint that the 10 year £1000 reward has been cancelled.

When I worked in Pret still in 2017 Pret already cancelled the 5 year award of £500. So, it looks to me that the plan was to slowly faze out all these awards as Pret has entered the nasty business of fast-food workers exploitation even more now with the JAB take-over.

The £1000 announcement to all staff looks to me like a farewell gesture where no other awards will be given anymore as they did before.

 

So, the wording of the CEO “Today is a big day for Pret” … why TODAY when the sale wasn’t finalized?! Staff still waited in October for the promised cash, which by the way is around £800 after tax is deducted!

My thought: “TODAY” was the big day when Clive Schlee and Pret got confronted with my blog as I have declined 4 settlement offers if I am silent about my ordeal with Pret.

 

And sadly only ONE customer immediately sees through this PR stunt among all the euphoria:

2018-05-29 Ann Donovan sees thru PR

Link

 

Pret also suddenly became very selective in staff, even after the 3 months trial period being excellent in his work, this kitchen team member in the below link, who has a mental health issue did NOT get the job as Pret would have had to pay him £1000 after a year of service. Ben, the manager* of the Brixton shop even wrote the following to Hind from the Pret Foundation trust: (I added the bold but the manager wrote in capitals EVERY).
*The OPs manager of the Brixton shop area is called Ben:

“Please let him know that we were very impressed by his professionalism at work and always giving 100% in whatever he was doing. The quality of products he made were picture perfect EVERY time. Myself and the team would like to say a big thank you and we wish him luck in his new job and we hope he will pop by for a coffee on us whenever he is in Brixton as he will always be one of us.”

In a nutshell, Sergio was only used for PR and he is oblivious to it and does what we all do when we believe nice sounding words. Sergio was treated exceptionally well, worked only Monday to Friday in the moring which is very unusual as Pret excepts staff to be fleixble. Sergio was NOT pushed, and yet, even though they were impressed with him, he was excellent and his products pictrure perfect EVERY time, he wasn’t even taken on in the shop! They had no work for him… hello, anyone smell a rat??

He shares on this website of the Mental Health Club. I know him, because I am a member of the same Mental Health Club that Pret tries to infiltrate to fish for workers and mainly use people for PR. I cover this and the trap Sergio fell into extensively in my Open Letter to the Pret Foundation Trust.

 

UPDATE: Even with this “generosity”, the recommendation on Glassdoor for Pret and the CEO in June 2019 (1 year after the £1000 announcement) speaks volumes:

2019-05-05 44 recommend Pret 52 recomm Clive

 

 


Long List of Pret Staff Complaints
with my interview at the top.


 

JavaScript required to view slideshow.

This slideshow requires JavaScript.

 


 

UPDATE May 2019
TWO Pret staff have died.
More here >
Why is Pret not being Investigated?

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote a recent article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Manger Staff Complaints (UPDATED July 2019)

 

For the first time I share my story verbally in one go in this interview.

Underneath the interview section are reviews/complaints from current and former Pret Staff.

You can still listen to the interview while scrolling below to the many staff complaints. Links to the reviews open in a new window or tab depending on what’s selected.

On Vimeo:

 

Or Audio Player:

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

The main subject being workplace bullying, we also spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general and what to look out for in an interview for a new job. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 

2019-04-22 NEW on TWITTER

Link

 

2011 I Hate Pret Fuck Pret

 

Glassdoor review 05.05.2019 from a Team Leader

2019-05-05 DON'T APPLY Team Leader

Link

 

Glassdoor again 08. June 2019 from a Barista in Oxford

2019-05-08 Worst place barista Oxford

Link

July 2019 Glassdoor percentage:
44% of staff (all positions incl. Shops staff, HQ staff, Management etc.) recommend working for Pret; 50% recommend the CEO. Occasionally these numbers rise again when suspiciously 5+ positive reviews in a row appear listing each position. But the truth will always surface:

2019-06-30 44 staff 50 Clive

 

I write extensively about Clive Schlee’s “legacy” on “Late Night Girl Articles“. For new readers Clive Schlee labelled me his “late night girl” which I explain in my interview (audio player) and I used this label to be a sore in his sight!

On 14. July 2019 Clive Schlee was still on Glassdoor as the CEO. But since I post these percentages on my blog and on Twitter, since 15. July Pano Christou who’s to take over as CEO in September 2019 appears already as the CEO:

2019-07-15 Pano Christou CEO

 

And on 22. July 2019 he starts on a “clean cut”:

2019-07-22 43 staff - 0 Pano

 

A customer complained on Twitter about how when it is very busy the manager is not helping on the shop floor but sitting in the office. I mention this in my interview as well.

2019-03-19 Response to customer complaint re manager

Link

The second Tweet is a response to the CEO’s reply to the above tweet, yet it’s not addressed to his Twitter account nor posted in the same feed as above. I wonder what that’s all about:

2019-03-19 Customer re managers

Link

 

Another customer

 

2019-03-22 Emma Customer observation

Link

 

2018-12-14 Customer recognizes forced friendliness happiness3

 

2018 Emotional Labour Labor Quota Smiles2

Link


 

If you want to skip this long intro, scroll down until the red writing, and below it click on any of the many staff complaints I linked from outside Employment Review websites, YouTube, Twitter etc. as well as what I survived in Pret.

 


 

Horrible Company Pret

 

2019-03-02 Team Leader Never Again

 

01. June 2019 “Exhausting work, slave labour”

2019-06-01 Sanish exhausting slave labour

Link

UPDATE May 2019
TWO Pret staff have died.
More here >
Why is Pret not being Investigated?

 

2019-03-01 Paris horrible

 

2019-02-09 Response to Homeless House Tweet2

 

Italian: Exploitation, racism …

Rough translation: Not very professional company and very low paid, little social life. And too long shifts, bullying and racism was everyday routine

2018-11-21 Italian Exploitation Racism

 

2019-02-28 I hate work in Pret

 

A customer in Chicago commenting on a deceased Pret staff and Pret itself:

Chicago Pret horrible company to work for

Link

 

2017-05-26 Pure Misery

»Everything is over priced and you are forced to act like a happy jack-ass or your pay is cut. This place is what hell must be like.«

Link

 

A rare observation and acknowledgement from the outside of the forced happiness/friendliness of staff:

2018-12-14 Customer recognizes forced friendliness happiness

Link

 

PAMSU Dismantle MS

 

2018-05-09 PAMSU EndTheMysteryShopper

#EndTheMysteryShopper

 


 

When customers who are so impressed with Pret because they only see the outside, the facade through the PR[et] machine, they ask Pret about these complaints and then are too easily sweet-talked into believing that this is just an unfortunate exception. But the truth will always come to the surface, no matter how long it takes.

I have chosen to do this public because I suffered so much and almost lost my life. I do this publicly for my own protection.

I wasted close to 10 years of my life in Pret! It is my biggest regret.

One major reason, but not the only one why there are so many complaints: Bridgepoint Capital. With the new JAB takeover, it will get even worse unless Pret radically changes their approach to the work conditions, and a £1000 fix won’t do it in the long-run, it is just an incentive to lure new workers in and retain current staff.

In the end, when nothing worked to make me resign because my grief was in the way of Pret’s business and my suggestions to improve work conditions was an inconvenience. When nothing worked (bullying, threats, file notes…) Pret used a Development Manager from HQ who also is a Hypnotherapist and NLP Practitioner, both that can be very dangerous tools in manipulating people, and they used it well. This development manager supposedly lost her brother similarly to how I lost mine and that way they used her to get to me, stepping on her as well as my dignity.

On a side note, she is governed under this therapy body who have a commitment right on their front page that I have not seen on other therapy sites: “Our accredited Register status helps to ensure the safety and protection of the public.” I find this  odd, as if they have therapists who are not working for the safety and protection of the public. This Development Manager who is also a Hypnotherapist and NLP Practitioner certainly is not adhering to safety and protection.

I became suicidal and ill. I was tricked and trapped again and again by management and HR, and my ill emailing out of trauma, having started to drink, I was fired while my father was in intensive care just out of a coma. I declined 4 settlement offers not signing anything and survived to speak of the ordeal I went through. This is Pret “doing the right thing naturally” as their HR department, and Pret in general claims.

 

Right Thing Naturally

 

I want to “let” others speak as well, complaints from even recently on employment review websites, YouTube, Twitter and other sites in the long list below.

 

Complaints from current and former staff members and managers, you can “blindly” click on ANY link below at RANDOM and it will read the SAME in a nutshell, at different times/years, from different positions: Discrimination, horrible, biased and incapable management, overworked, not paid for overtime, favouritism shown to own country-men etc…. Pret has extremely good PR in place and is sweet-talking their way out of this or post their “good deeds” online to cover up what really goes on behind the scenes, when customers contact Pret regarding these Staff Complaints.

 


 

The first person ever to stand up publicly against Pret’s terrible work-conditions was Andrej Stopa. I am the second, and in time more people will stand up.

Link

 

In my own way to cope with this be it sarcastically or with humour to get away from the seriousness and pain, I take a complaint from below’s list and put them daily as “Quotes of the Day” on my blog and collect them HERE, to stress the point how toxic Pret’s work environment is, and how it is hurting people hidden behind the shiny PR(et) facade.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything, but there may be fake reviews! And also the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more profit, is poisoned throughout the company. And in time the truth will always come out. Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews. In my 10 years in Pret I worked with over a dozen managers, and only 2 were decent, fair and caring, not to mention hard working. The majority I worked with are immature, discriminating, bullying, insecure, complacent and oftentimes incapable due to lack of training.

True reviews will always continue be written on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

 

One quote from a former barista in Pret NYC mentions that every shop they have worked in, it is the same story re: bad management, favouritism etc. And it really is, also in London, UK: “I worked in 4 different shops and the song and dance was the same in each one.”

Another review also from NY: “Every manager I have worked with – I have worked with 6 – will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company …” And I can verify this even in London, and I have worked with more than a dozen managers! Only 2 of them were exceptional and good, but it is the sad exception even now in 2018 as my experience and the below reviews show.

On the subject of missing pay and overtime not being paid as I have experienced as well in 10 years countless times that I had to chase missing pay from managers. This was draining and a job in itself.

Pret staff in the UK and elsewhere should do the same as Pret staff in the USA have done, go to court to reclaim missing pay: Pret A Manger settles overtime wage claims of 4000 employees!

You can click on ANY of the below reviews and read the same in a nutshell: bullying, discriminating management, over worked, missing pay, discrimination etc.

 

I did not correct any mistakes in the below reviews to keep it in their own words.


 

Start of the long list
of staff complaints / reviews

 

Get ready to lick so many a***es to advance
“Dear Lord, protect me from ever need to work for Pret a Manger ever again. Amen.
For this company you are numbers, robots, machines, you are no humans.”


horrible managementmanagement is disrespectful, they fire people when they are having rough times in life even if they talk to a manager about it , i was penalized for calling out for a funeral.


Go back to the UK, PretI have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience


Horrible place they shout at you all the time for any little mistake. … push you to be more and more quickly treat you like a robot not a human being … Dumb and bossy staff members….” Review from 27. June 2018


July 2019

Barista – “Not good – I always stay longer without pay. Change managers, treat your workers with respect! Pay more!

Team Member – “Stressful and unsocial – stressful, poor management, rude and unempathetic”

Team Member – “Very bad experience – Advice to Management: You don’t listen to us! Nothing more to say! Bad experience and company!!

Team Leader – “depressing workplace – quick money but depressing work place stop shouting

Team Member, London – “horrible company!
Pros: nothing at all, low pay for slave work
Cons: horrible manager and leaders. lies and discrimination. horrible company!
Advice to Management: get new managers”

 

Team Member, Gatwick, UK – “Awful, vile kitchen staff – Constant bullying and harassment by the Team Leaders and staff. Low pay Disregard for employee’s wage payments Unhelpful managers

Hot Chef, London – “Toxic, Stressful, chronically understaffed … baking over 200 pastries. Most of staff members are required to work over 45 hours a week. Staff members are being denied holidays booked with several months of notice.”

Team Member, London – “Aweful! Terrible work experience. Stressful and demanding for minimum pay. Not worth.

Barista, London – “Micromanaged slave work I expected slave work to be in the past but at Pret A Manger you are treated like dirt!!!”

Team Member, London – “I don’t recomment working for pret.”

Team Member, Manhattan NY – “Apply to this job if you want to work for a role and not get paid for that roleas a team member I was made to hot chef, be a team member trainer, and an A team member, and was only being paid minimum wage whereas those key roles get paid more money.

Barista, UK – “waste of time – very busy coffee shop, no work/life balance, staff calling sick every day so every day was short in staff, no pay for doing extra hours,unexperience and unprofesional managment

Team Member (TM) London – “abusive leaders and low pay for hard work”

Team Leader, Massachusetts, USA “don’t bother – Its a mess management is horrible and the higher ups are worst. all they care about is saving themselves from trouble and will throw anyone under the bus for their benefit

Team Member, New York – “Bad management, Always being “hounded”.”



May / June 2019

Team Member, New York – “supervisors dont care about you low pay for a lot of work

Kitchen Manager, New York – “Too much pressure Disorganize operations Asking for too much comparing to competitors

Barista, Stansted UK – “All the good management keep leaving

Team Leader, London – “too Stressful, too high standards”

Barista, Paris, France – “They accept anybody and pay the minimum possible in each role.”

Team Member Trainer (TMT) New York – “They don’t give you raises when its time. Inconsiderate and care more about gossip than why their stores are failing.

Pret A Manger bad place to work – “Biased management favouritism discrimination racist

Robotic, Repetitive, Stressful – “robotic work everyday same work. no time to learn and my leaders are horribel”

Barista, Philadelphia, PA – “A lot of drama and favoritism.”

Don’t work at Pret, slavery in 2019 – “They promise pay rise and promotion just to keep you slaving for hours and you have to remind manager to pay you the right amount of hours you work

Nightshift, St. Pancrass, LondonToxic environment – Unprofessional superiors that scream a lot and treat you like slaves; Managenent not present during the nightshifts; Training programme not delivered appropiately. Stop treating your staff like slaves and give them a proper training

Barista, Gatwick – “Stressful – Early hours To busy Stressful Hard to handle

11. June 2019 “Nightmare – If you want to feel like a slave, work here. All management who will not accept you if you aren’t one of them…All phonies with fake smiles. They look down on the workers with spite. This company is everything that is wrong with the world.”

11. June 2019First world slavery!! – There aren’t any positives the negatives are too many…You don’t need to leave the first world to experience slavery. Pret is a extremely harsh and rude place.”

09. June 2019 NY Barista: “Poor Management and FavoritismI had basically no work life balance for the almost two years I worked there just to have someone who was only there a few months get promoted to leader because she was friends with management.

08. June 2019 Barista, Oxford: “Worst place in my life
Cons: All! Everything is bad! Slave job! Bad managers who put always the blame on you… Learn to be more kind with the workers!

05. June 2019 Team Leader: “DON’T APPLYYou meet great coworkers that get you through the dayYou have disgusting managers that only worry about themselves and their pockets. Never threaten an employee. Be honest and upfront….”

05. June 2019 NY: “Nice people, tedious work – You are doing the job of three different positions because they are low on staff.
Pros: Money
Cons: Everything else

01. June 2019: “Just Ugh
Pros: Free food, that’s really it. Not much more
Cons: Everything else. You get worked like a slave for pennies – treat it like a VERY temporary job to put cash in your pocket”

01. June 2019 Spanish: “Exhausting work, Slave labour”

Rough Translation:
“Working in the kitchen is like slavery, they force you to make sandwiches in very little time under pressure, the supervisor/leader is always “screwing” up. When you finished your job you have to stay longer for free. It’s physically and emotionally draining/exhausting. You sweat for 8.65€ (£? as this reviewer is in Edingburgh and Pret’s wage is £8.65). Stop crushing people.
Pros: Free food and coffee
Cons: Slave Labour”


 

28. May 2019massive pressure on kitchen leaders, early hours, stressful environment”

28. May 2019Favoritism everywhere, all the hardworking people continuously got in trouble for the lack of job the favorites did.

27. May 2019Robots welcome, humans go work somewhere else!!

2019-05-27 Robots welcome depression

 

27. May 2019 General Manager (GM): “Pret is great place to work if you want to make some money – on management level. However pressure is so high you can’t rest when you’re off or even on holiday

27. May 2019 “Work politics, blame games, pressure to deliver highly set targets”

23. May 2019 “Not good – Bad manager and team leader is lazy in the office long hours little wage Not a good company to work for

23. May 2019I did not like working in Pret. My team leader is aggressive, I could not finish my bench in time.
Pros: going home at end of shift
Cons: horrible place

23. May 2019 Hot Chef: “Thank you, NEXT! Training for me and others mostly happens at home when we are not getting paid. There is no appreciation for those who actually are acting as team members because one tiny mistake and you’re on the chopping block… being made to feel like I don’t matter, daily new rules and expectations

22. May 2019 “Most Managers are super bad – Get more involved within the shop instead of sitting in the office. Learn to make better rotas.”

22. May 2019Do not work here – Management are rude and unreliable. Listen to ALL EMPLOYEES!”

21. May 2019 “-terrible managment -early start at 5:00am -long hours –rotas never ready can’t plan week -GM is stressing us all time -low pay -fake smiling even when feeling down -mistery shopper unfair -too much stress -no team work -manager stress and not available”

20. May 2019A lot of the raises that were given have been taken away. Not enough front of house workers

13. May 2019the mystery shopper pressure is too much – every little detail is a problem your hard work is lost by the smallest mistake.

13. May 2019very neurotic environmenteveryone is so afraid of little mistakes – management manipulate in fear and are always stressing us. very stressful not worth the pay.
Advise to management: get some psychological help – your leaders are neurotic – what do you do to them?

12. May 2019Don’t work at Pret, not recommended! – Huge stress and constant lack of staff. Very bad management. Terrible workplace. No point in giving advise, they don’t care.”

12. May 2019Pret A Manger is like the military and a cult!! If you work at Pret you go between brainwash and abuse. You get told nice things and given a few perks but for the peanuts you have to work like an animal

09. May 2019 NY: “robotic work that eats away at your soul one day at a time. The turnover rate was ridiculously high, and for good reason.”

07. May 2019 “Scrap the bonus and pay us the £1. We work reallly hard.”

04. May 2019Stress, discrimination, mental health problemsDo not work there, HR cannot be trusted. Worst place ever. Pret has gotten much worse over the years, cut benefits, even less staff as before. Terrible place.

02. May 2019 Barista: “Pret soldiersYou’re not a human in their eyes, more like a slave. The management rubbish, they doesn’t care for you. no opportunity, no life.
Pros: Non
Cons: everything

01. May 2019 “Most staff english is not there first language, so this is often confussing – To speak english and not shout



April 2019 …

If you want to know what depression is work at Pret a Manger.”

30. Apr. 2019  “False promises and chaos

30. Apr. 2019Dishonest and incapible managers, long hours, stress, noise, low pay, no room to grow and learn”

27. Apr. 2019Constantly understaffed – No one listens to staff members,your advertising ,that you care for people,but it’s often complete opposite-discrimination,abuse no equal rights,constant favorism,most of times managers are in their positions ,because of licking their way up ,not because of hard work or honesty.”

25. Apr. 2019Dishonest company

24. Apr. 2019Bad environment

22. Apr. 2019I don’t recommend Pret – What is your training for managers?? Why are many so careless and some so rude and bullying?? What is your problem???”

16. Apr. 2019Toxic work environment – very poor management, long hours, fake smiles, too high expectations … stop be racist

13. Apr. 2019bad place to work don’t go there – we give you lot of advise already you don’t listen. it’s only about profit and cutting corners to do all the jobs. not worth”

01. Apr. 2019Treated like a slave Rude to new staff Over working So much pressure”

07. Mar. 2019Modern slavery
Pros: it does not have anything good
Cons: modern slavery and bad manager

ToughBe careful not to fall in the trap of the happy family: it’s a brainwashing strategy to make you forget you’re just the piece of an engine to them.

man-320273__340

 

Getting harder to stay here – In the last 6 months everything has gone downhill, many new standards which make it difficult to focus on customer service and turns us into robots.

factory work with lot of pain – Advice to Management: why are you so mean and don’t care for team?”

Poor Management – If management sucks you’ll be overworked,treated unfairly,lose of standards due to negligence”

Don’t work for Pret – Discrimiation from managers – bad HR experience

not good culture, not clean

Wouldn’t recommend this job to anyone. – Too much work for too little pay – Rude and inconsiderate managers”

Always lacking team members, poorly managed”

Harrassment, emotional abuse, exploitation of young people – Bad management, non ethical HR, slavistic management of your time at work

Terrible workplace, very uncomfortable atmosphere, lazy managers”

Toxic environmentyou are just a number, everyone is pushing you like a slave

painful jobpret a manger is painful job. feel like a slave. no time for breath. depress. bad paid. anxiety bad boss.

 

cyborg-2765349__340

 

Not good for young peoplePhysically, emotionally and spiritually draining.

Never againPrêt a Manger is an appealing company from the outside, but once you get in you realise how rotten the sistem is.

Painful jobpret a manger is painful job. feel like a slave. no time for breath. depress. bad paid. anxiety bad boss. work so fast. loud and shouts. tired. lot of pain

Temporary job to get on your feet – Working for 8 months was easy at first then became very stressful and I couldn’t wait to leave that job. Managers lack management and pushes it off for employees to handle. They sit in the office all day. Play favoritism

Don’t even bother – The baristas for some reason act like management and hurl abuse at you. Horrible People

Worst company, dishonest, discrimination, lying to young people”

Would give 0 stars if I couldMost of the managers are also passive aggressive and just generally neurotic and stressed and have a go at you for every small detail.

NY: “This isn’t the workplace to get to comfortable – Pros: Free lunch traveled frequently benefits and pay – Cons: Most of it’s corporate staff and managers

Treated like a slave – Rude to new staff”

Team Leader: “A lot of favouritism, if you don’t lick butts it’s complicated to develop your career there, unless you don’t mind to work there for ages to become Assistant Manager.”

Exploitation!!! – there is never enough team members we have to work double and pick up the mess manager leaves behind.

Not enough staff on purpose – Pret always has low staff. every shop I go has not enough people. Manager is happy when they got big bonus but they got it by team members woking extra hard”

Tried for a week not goodOn my first day a guy got fired he was very upset in the staff room.

Didn’t stay long – I spend a few days but it’s not for me. Manager didnt like me. Very hard job. Dont believe the hype.”

Horrendous Place to Be – Hiring process is robust and Engaging. Sadly its terrible beyond this. Demotivating Team Leads.Grossly biased unless you are from their country/background. Floor was supposed to be cleaned with a Blue Role,By Hand.

Sugar-coated SlaveryThe worst company I’ve ever worked for. Dishonest. Exploitative. Discriminatory. The HR depertament is a joke and the general managers or operation managers are either highly psychopathic or incompetent.

Don’t care about where you are travelling from or change hours – Be more considerate we are not robots”

Very poorly run U.S. Company.”

USA “Treated like trashEmployees were treated like trash -Advice to Management: Treat employees better”

Nightmare!!too loud, too fast, too stressful, manager is shouting, not many team members, worked more then 50 hours all the time… The emotional labour of having to always smile and be super friendly is exhausting and also ridiculous. We are retail workers not customer’s friends.

Brexit saved me!!! Leaving London – …get training how to treat people nice and fair. terrible bossy attitude.”

Managers expect you to work like a robot and never get tired or worn out. Customers would get away with shouting at us and being abusive for no reason and the managers would just apologise and offer them some free food to avoid getting a complaint.”

Floor Leaderextreme pressure for minimal pay -company constantly changing rules and adding standards”

Team LeaderRasism, discrimination ,team leader favorism ,screaming at you on daily basis high expectations people working for 2-3 people”

Modern Slavery – Pros: it does not have anything good -Cons: modern slavery and bad manager”

“Finally found another job and resigned! Do some anger management classes and stop treating your team like slaves!

Team Leader: “Never again – very poor screening system when choosing management, lots of hr issue unsolved … reconsider the Happy Team, Happy Customer scenario and solve the hr issues from headoffice

Not for britishI felt like an outsider in my own country. Train your managers! They look unhappy and stressed. I kept a low key to not become a target and just left.”

Paris: Charge de travail horrible.Entreprise a fuir absolument, des rushs épouvantables parfois 7 jours de travails consécutifs sans repos.

Never left a job so fastI worked only a few week in Pret but fell used and stressed out. Expectations is high but no help from manager. Don’t recommend work there. Not helpful manager, stessful, not enough help, small team but lot of work

If I could give zero stars I wouldPret does not deserve even 1 star. I regret having worked there. Pret looks good from the front but once you work thete it’s a lot of stress and dushonest managers

Barista: “You can do betterI was stressed out nearly everyday. The manager was very unprofessional and disrespectful. All she cares about was the money and working hard. But the pay didn’t match up with the amount of work. You’re required to do so much and know so much yet no one is taught the correct way. It just began to get too crazy for me. Drama, poor management skills and attitudes everyday.
Toxic work environment

to much stress for little paybad managers in most shop I worked, dirty work kitchen don’t wash hands, no real training, blamed for everything, no support, bad paid

NoThe place was always dirty. People wouldn’t take the job seriously. Everyday people would call out. I wouldn’t recommend working at this company. Avoid.

Italian: Exploitation, racism:Sfruttamentoazienda poco seria e stipendi molto bassi, poca vita sociale e turni troppo lunghi, bullismo e razzismo erano all’ordine del giorno

Barista: “Horrible managementmanagement is disrespectful, they fire people when they are having rough times in life even if they talk to a manager about it , i was penalized for calling out for a funeral.(Note from me, this one is close to my heart as I was bullied during bereavement under HR and CEO’s knowledge and cover-up).

Intense and stressful environmentThe coworkers are very demanding and rude. The managers don’t fix issues with coworkers properly which causes a hostile work environment.

Barista AND Hot Chef: “HorriblePret A Manger is honestly a very unprofessional work environment. I’ve met great people at the job but the job itself is very stressful and not worth the pay. Cons: Horrible management, pay, hours

I hate work in Pret A MangerTreat all fair and don’t push so much. Boring job, learn nothing but have to work so fast. I hate working there!!!!”

Wouldn’t recommendThere are lot of slogans and promises of awards but when you do well there is no award. Manager is stressed and hectic no time to learn and make mistakes. ”

Discrimination and favouritism If you can play games Pret is perfect. Hard work doesn’t count but only when you push teams hard for bonus and not train them. ”

Unfriendly environment people were too mean”

Management don’t always train new members or keep up with experienced members”

Don’t work for Pret when you sickI have disability from doctor but manager don’t believe me. they push hard no matter when you sick or not.

General Manager review, London:
Not the best place to workNot much support to the management from the Operations Team. Had to work there at least 12 hours, as there was no other manager in the store, due to some HR issue, and hadn’t received the bonus, due to lack of staff which influenced my Family tree…
was left with quite a lot of food waste, instead of having an ability to increase sales.
As well, there was no charity collection, as they always use in their marketing

As much as they “Like to promote internally” you are still just a pawn for them.”

It’s all gone downhill…”

“Other locations were filthy. Seriously… I worked at a relatively new location with staff that enjoyed themselves… but I was sent to a couple other locations at times if they needed help and ooooh was it a different story. There were some seriously gross violations, health and cleanliness wise, as well as duty and customer service wise.
Listen to employees if we say there is something wrong going on… there definitely is.”

Head Office: “Great brand poor management – Poor management resulting in poor decisions. Office culture is working really really long hours. No work life balance whatsoever and constant office politics.”

Bad experience – don’t be racist

Neutral – There is too much tedious work.”

Employees made the place hell to work

They don’t pay leaders enough money. They transfer you from store to store if the gm don’t like you

Manager: “Standards have dropped in recent years, growing animosity between team members and even their managers, training new employees is very sporadic and not everyone is trained properly, management standards have also lowered, if you’re a manager, good luck trying to have a life. You guys really need to start training people by following a system, not however and whenever you feel like it. ”

Ehh not worth it at all – Unprofessional staff, youre not even trained properly they just throw you in there and if youre lucky someone who isnt BRAND NEW (btw literally had someone that got hired 4 days before me showing me the ropes) will notice you dont know what youre doing and assist you…not enough breaks…I do not recommend!”

If you are a team member you are a cleanerCons: management, shifts, salary, conditions, timetable”

“Very busy, mentally and physically exhausting – Care more about your employees.”

Greedy Company – Long hours, very repetitive tasks, Bad management”

Too stressing for no reason – Rude management – Too many rules”


 

February 2019 on Facebook regarding the new house for the homeless (marketing):

#68 Pret A Money Hungry Regarding doing charity for the homeless: “The help they do is just for public to bring more customers in. Behind is chaos.

#69 Pret Abuse of Team MembersTeam members are abused by work in terms of quantity of work and responsibilities”

Pret does not deserve even 1 star. I regret having worked there.

need to hire different managers, ones that respect staff. the ones there now, shout at staff, don’t understands there circumstances or disabilities


Review on YouTube towards the bottom beginning of July 2018 from RPQ who now changed the name to Branzinotito, quote:
“I used to work for Pret. What a truly brutal nightmare is was. Horrible company.”

YT_JamesHoffmann_Reply2

Same comment, new name:

2018-07-24 RPQ now Branzinotito comment on James Hoffmann video

 

I am an ex GM. I walked out last year as I couldn’t take the way we had to treat TMs to achieve ever increasing demands for profit and efficiencies.” (Full review in the picture below.)

The “certain venture capitalist firm” this Ex-GM is talking about is Bridgepoint who set the immense target since the 2008 purchase of increasing shops by 15% per year and were set to make a seven times return on their investment in 2018. It is “deal hungry” JAB’s turn now to take the baton from Bridgepoint and squeeze even further the life out of staff. Good luck Pret employees!

2012-07-23 Ex GM


Terrible experience one of the worst jobs I’ve ever had … lots of stress … under payed … long hours/ short brakes … terrible management … really unflexible schedule.”


My initial comments to James Hoffmann’s video and his response, which are still not released but only visible when I am logged in to my YT account. I wrote an Open Letter to James Hoffmann because my comments weren’t visible, otherwise I wouldn’t have written one. He still hasn’t responded and just briefly recognized it via Twitter, as I have a hunch that he might have contacted or has been contacted by Pret who may have sweet-talked their way out of this again, as “PR”et is very efficient for the outside facade:

YT_JamesHoffmann_Reply1a

 

 

Unfairly dismissed Worker was unfairly dismissed, became homeless, lost his relationship, slept in his car for a few weeks. 

Unfairly dismissed Flawed HR Hearings and Appeal’s Hearings.

Dismissed for starting a Union.


 

A review regarding Pret’s Head Office from a former IT ANALYST!

Quote: “Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes good PR. Genuinely fake and dishonest company.”

 

2018-07-06 Head Office PR

 


 

A review from a former Purchasing Director in Pret NYC.

One of the oddest work experiences. Worked their during a transition period – so company going in one direction and then the opposite.

2017-02-28 NYC ODD A Manger

 

 

Quote Pret #20 Terrible Company

Quote: “Every manager I have worked with – I have worked with 6 – will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company…”

This, dear New York Employee, is because like you already mentioned that there is no training in leadership and employee relations. I have had over a dozen managers, and even more managers I’ve worked with when I helped out in other branches for a few days. In my 10 years in Pret there were only 2 of them that had people and leadership skills, one of which is this wonderful person, who’s also proven that a manager can be nice, hard working and still be really successful, as she was often at the top (#1, 2 etc.) out of all the shops.
Also, Pret pays a little more than the competition and gives incentives, more holiday, bits and pieces here and there, because if they won’t give more they would have no one wanting to work in Pret as Pret is just way too stressful and hard work. To me, the hard work was not so much the issue, the issue was the UNNECESSARY bullshit = bullying and discrimination. And for Pret to dare bully me while I was going through extreme trauma with the loss of my brother and all the tricks and traps I could not clearly see until later, you bet I will speak about this openly no matter what they come up with next.

 

James Ashword video comment by Hailey Hyein Lee

From YouTube ca. February 2018

 

Perat A Manger London video comment by Budai Andrea

— and —

Perat A Manger London video comment by justineyouloulou

— and —

Perat A Manger London video comment by Logic 2000

From YouTube 2008 this was before Pret became increasingly and intensely bullying But it has always been difficult, but since the 2008 Bridgepoint takeover, it became more systemic bullying as Pret was tasked and pressured to open more and more shops fast on almost every corner in London at least. I won’t point out who, but in the video is one person I later worked with, who became a GM later (I worked with them when they were AM) and is one of the rare people/GMs being good to their TMs.


The idea of proper training is also rediculousMost people are taken in under promises (including being a front of house or kitchen person but then dumped where they are needed and not where they were promised) but find that often by day 2 or 3 are thrown on a bench on their own in the kitchen and nagged at due to not being fast enough and expected to reach TM* productivity levels within the first few weeks with hardly any proper training.”

Throughout all my time in Pret I have mentioned the lack of training again and again and again and did my utmost best to train my teams even though many of my managers tried to stop me because I was investing time in my teams, but managers wanted me and teams to just be busy on the tills and in the kitchen… Training hardly exists in Pret. Development Managers are just doing their 9-5, Mon – Fri job, not being bothered if what they train is even implemented in the shops! There is a huge chasm between HQ and shops, no matter how much “PR”et is trying to convince otherwise!


“I’ve learned a Lot!…” “Cons: In Spite of the wonderful Pros of this company, Your subjected to emotional blackmail and serious labor issues with Most shops being run by Unprofessional and Bias Managerial staff backed by a corrupted HR Dept. Advice to Management: The Core Values you instill in your Employees are Virtuous , And is the the secret to your success!…..On the Contrary, I strongly suggest a Labor Union! so employees that are treated unfair have a platform for their voice to be heard without resentment or the sinuous backlash from your Inadequate Managerial staff & Flout HR Dept.!!!! who support them.”


If you want to work in a happy enviroment without being bullied then whatever you do DON’T work for PretBeing made to feel incompetent. Worked into the ground without empathy. Managers treat staff like idiots. The image of the happy enviroment is a joke. It would be good for the BBC or Dispatches to go under cover and work in a shop for a week to show the world what really goes on behind the scenes.”


“fire the HR staff”

and replace them with more educating indiviuals and ones that dont discriminate … Nothing but aggravation and a discriminating HR” <– (This review is as recent as 12. June 2018! I have my own extensive experience with the Pret HR dept. as the Head of HR said that I “Exhausted the HR department”. Sorry about that @ Head of HR, but as a Tribunal Judge already ruled that your hearings are “fundamentally flawed” I can more than verify this after raising grievance after grievance that were NOT conducted fairly and impartially).


 

First review 4 months before this review underneath. 

“Interesting comments. My husband now works for pret and is being treated so badly by his area manager. I am astounded that they can get away with it. It seemed like such a nice place to work but it’s like some kind of sect… ”

My response: they get away with it because it is systemic and they are trained to treat staff like this, for more and more profit.

— 4 months later: —

“Further to my previous comment [scrolling up above this review] about my husband having problems with his area manager. They stitched him up good and proper and fired him…this was done in such a way that they found a couple of things to hang him on which wouldn’t normally result in him being sacked. They clearly did all of this because he was going to put in a grievance against his area manager for bullying (he was talked out of this and thought it had all smoothed over) and then wham! The company disgusts me – how they could treat an employee with a wife and 2 small children like that I don’t know. The management of this company are pure evil.”

Response to above review:

“Regarding the area manager, yeah they just sit on their fat bums all day, and email on their phones or look at stupid graphs. End of the day its about increasing sales, meeting targets and reducing labour. They will always cover there own backs first, to watch there bonuses, and not care about the workers.

Alot of managers i have met, are complete arrogant snobs, that know nothing about even running a store, yet alone trying to explain things to you, they sit on there high throne, and blah blah blah things.”

 

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“Please get the bullies outForced to work without pay, … bullying tactics used by Heads, unfair salaries, descrimination


“I want to be as loud as possible here – PRET DOESN’T CARE!” … “I just feel very strongly that the general public view of this company is very far off from the truth, and I believe in using my voice.


Pret doesn’t care about workers. The most important is business, profits. That’s why they cut working hours and made you work harder.”


“Hellhole … you treat people like they’re useless and worthlessget down from that high horse you’re on”


“Poor … Lack of defined management, finger-pointing, politics and poor organisation.”

Poorly trained management Too much dependency on skillful employees.”

“Squandered opportunities” “Poor management, broken promises, stressful work environment.”

“”rude behaviour at the workplace (kitchen manager shouting at everybody)”

“Pure Misery … kitchen staff is treated like slavesThe upper management is a bunch of heartless

“Overworked and Aweful Managers everyone complains how much they hate this job”

“If you want to follow the company standards, you need to have enough labor. Do not kill your employees.”

“Workers are slave Very bad management. They treat you like a slave. You have zero value for them. They don’t recognize your effort

extremely rude co workers, unprofessional management, not properly trained however expected to know what you’re doing and smile while doing it.

Would not recommend … Managers do not care about they team. Never get 2 days off in a row. Practice favoritism”

“Hell job for minimum salary.”

Bad management who talk to staff rudely, and yet don’t do their jobs properly

“even when you are having a bad day you must smile” Not just on a bad day, even during traumatic bereavement!

do not give power to irresponsible people

“Stressful and dominating … Supervisors/Team Leaders treat you like a slave”

“It’s a trap” “listen to your employees. Say something nice from time to time. Don’t insult them!

“Head Office” “People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.

“Manager- horrible upper management, unrealistic goals, promotions based on politics.”Favoritism with managementNo integrityA lot of show and dance for support center and president/ceo.

“The brainwash is real”The coffee calling system is broken. During busy times it is nearly impossible to keep up with the orders without hating everyone around you. managers/team leaders are not properly trained when it comes to simple communication. Especially towards female staff members. A lot of people cry in the staff room especially in their entry period. Advice to Management: Get some proper training regarding real people skills.” (Absolutely true!)

“Bad jobs for sometimes good people” “Advice to Management: Good luck with Brexit!” … (Well, that’s why this is happening: Pret is giving £1000 to each employee now)

“… Team Leader … Every shop has less people than required as this affects shops profitability” True about the Mystery Shopper! But even if you do well with the Misery Shopper (yes MISERY Shopper!) as I did again and again for years, I never gotten rewarded other than the usual bonus, even during bereavement doing really well, no mention. But the moment a few points are lost, hell breaks loose!

“Managementhas no clue how to manage people

“Very demanding … Nothing you do there is appreciated “… Horrible atmosphere and you feel too much pressure all the time. Advice to Management: Please treat employees as humans not as robots! It seems like you enjoy making people unhappy.

“Not kitchen, food factory” “Not everybody has to be a leader who works long enough for Pret and shouts loud enough. Management should assess the personality, the leadership skills and the interpersonal skills before making someone a leader.” 

“Horrible training, too many lies” “Training sucks, people are treated like crap. Upper management do not care about you, will never recommend this company. Bottom line as a British company they treat employees as machines, they don’t care about how they feel, expect too much for too little. Horrible environment. Advice to Management: Treat people with respect and appreciate their hard work. Stop using your British mentality when it comes to deal with people. You’re people are horrible at this.

 

Robot sad crop

 

“Toxic, low class, unprofessional culture … upper management and hr are fully aware of but ignore. … Terrible management training program” really unprofessional and have very low management skills.

“Advice to Management: Treat people like human beings“”

“Worst place..” “Advice to Management: Absolutely less stress and please cut the roles because looks to work like slaves. Terrible experience.”

“Worst first day experience” “Pros: Nothing at all….. Not even a 0.0005 star. …Lies about family team vibes… They don’t recruit you for your work ethic…”

“Slavery hasn’t been abolished!”

“Most of the managers are really difficult, they forgot where they come from”, please treat the people as human beings, We know the profit and your career are important but you don’t have to be rude.”

“Worst company to work for”managers are always working with fear … Advice to Management: Get back to basic, care about the team and always listen to the little people, also be open and get rid of some top management who are so corrupt.” (And I thought I was tough with my critique!)

Very hard work … No support and respect from Manager

“The worst job I’ve had in London” “the good payment is not enough for getting worse my health (my back and my heart). l am with anxiety all the time, working in a tiny kitchen in a HORRIBLE atmosphere!!” (Yes, I was bullied during bereavement and tricked and trapped via HR, high five!)

I have asked for several transfers to other shops due to management. Either a manager was extremely “lazy”, un-supportive, but gave the team a hard time when things didn’t go well, or another manager was like a tyrant, constantly threatening the team & individuals with & giving file notes for the smallest things. Ops Managers either aren’t aware of it, mostly being concerned with mystery shopper results for their own bonuses or not bothering about how the team is “motivated”.”

 

“You are of course right, hiring happy people is only a part of the solution. If an employee is unhappy, and its affecting their work, ask them what’s up (gently).”

My response: I lost my brother and in my bereavement was NOT asked “gently” what’s up, I was bullied, targeted, tricked and trapped by Pret’s HR dept. to get me out and ultimately fired while my father was in intensive care, just out of a coma. So, here I am again having survived to tell my story as “gently” as possible collecting all these reviews from other sites.

 

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Pret A M*ffin “…team member are over worked and managers are always working with fear … listen to the little people, also be open and get rid of some top management who are so corrupt

Pret A Robot “People are treated inhuman way in terms of sickness and work load. Employees are being treated more like robots than human beings

Pret A JokeYou have a limited time to do your job everyday but this time limit is a joke. they give me the next rota just the day before the week starts.

Pret A Nothingdidn’t learn nothing as i have things to give to that shop as i came with lots of experience and skills.

Red A Manager “their [managers] personality only is good for business, but not for the people that work under.”

Pret A Unhappy If an employee is unhappy, and its affecting their work, ask them what’s up (gently)”

Trap A Manger “It’s a trap! … Huge stress. Never stops.Shouting all around. … Say something nice from time to time. Don’t insult them!

Pret A Unpaid “Very unfair company”

Pret A ScreamOne of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were having fun and smile at all times.

Pret A Managerthe staff are great the guys who do the real work. The management suck

Pret A No RespetarLos managers son penosos“, “un horror!!” “desastrosa” and “todo… no tiempo libre, no respeto..”

“When the job takes over your life”

“Too much pressure and managers with poor interpersonal skills. … Advise to Management: Respect your team…”

“Brainwashed sandwich making”

“Fun but stressful, not worht it”

“… hot chef…” (Hot Chef in Pret shops is the hardest job!)

“Too Much Pressure”

“Really working at Pret” (“Advice to Management: quit”)

“Team Leader”

“Sometimes long shifts due to lack of people. Advise to management: take care of workers.”

“too much work. Poor leadership

“Minimum Salary for everyday smiling”

My response: Yes, even smiling while going through trauma, dare you not smile when you just lost a loved one!

 

emoji-happy-thumbs-upSIDE Down

 

“Good but not perfect”management should do their jobs

“Never ever!” I hate all manager…”

NOTE: I don’t agree with the racism here! But the trend of complaints about management and leadership should be clear.

“Hot Chef Advice to Management: Be human. It’s not your own business.”

My response: That’s what I said once to a line manager who told us leaders that if we don’t like it in “his” shop to f*** off, I replied that he is also only employed by Pret, he does not own “his” shop!

“Brain wash, Control, Never stop…” “Cons: Aggressive and mortify management, brainwashing, mobbing, after working hours NON PAID, if you don’t finish YOUR DUTIES you stay after the working hours non paid… Advice to Management: Respect people that work hard! Don’t exploit them!”

“Assistant Manager Respect yourself don’t let managers to overload you.”

My response: easily said when they immediately threaten with Note of Concerns, disciplinary and job security!

“…also has a motto: FIFO or Fit In or Fu*k Off. I always got the impression that Pret was actually a free-thinking company…but perhaps they are becoming too large too and need to do the conforming thing.

 

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“high rated company”

“Pret A Manger Reality”

“Good jobs for good people” (“Look after your people and figures will look after themselves.”) Amen!!

“Will be leaving soon”

“Overworked environment”

“Not much training” True! I had to train myself most of the time.

“It was fine” “… lots of micromanaging”

“Favouratism”

“Barista” another

“Team Member”

“Cliquey environment…”

“Good jobs for idiots”

“Bad experience” “Treat your employees with respect. Be polite .”

“TMT”

“Not for British”

“Cool”

“Not for me” “Advise to Management: Don’t be so brainwashed and scared.”

“Not the best place to work”

“Good jobs for part time” “lazy managers high demanding ops”

“Overworked, High expectations, No recognition” “Manager at my shop treated everyone really poorly. Expect you to stay longer to complete your job for free when not enough time is given. Constantly missing hours from extra shifts taken. Have to ask every week to see if they have repaid those hours and in some cases takes months to chase back.”

“I regret working there (don’t go)” “Team Leader who was working with me during the weekends (I was a part timer) was very rude to me , calling me stupid etc. … And I also ”love” how the company itself tries so hard to create this friendly enviroment for the employers by putting these sweet posters around etc. etc. when in reality it is very miserable and stressfull place to work for ! … People working in your company are not robots with smiles on their faces 24/7 !!!”

“Diverse place”

“place for foreigners young people”

“Good progression tree…” “Management bonuses are profit driven so hours are cut often… I would recommend joining a union”

“Team Leader” “Listen to your team” Absolutely!

Pret a Manger “leader use to shout people.”

“Very average”

“Barista-role part time … There are no appointed qualified trainers there like you promise beforehand, why say it then?”

“Horrible Experience”

“Some of the management are rude or never show up … They always make mistakes like ‘adjust the rota’ resulting in me not being able to work …”

“Disappointing”

“Barista” another one

“My Experience” “Put same manager know how to organize the team and what you have to do”

“Team Member” “Managers are pain”

“very bad team” ̶