PRostitution Doesn’t Only Exist in the Physical

 

… it’s just a crass word for selling ones values, beliefs, integrity for money, position or power, and a safe job that can be lost the moment one finds and stands for ones own values again.

 

PRotesting Giants, PRotecting Clients, PReserving Reliance

 

dollar sign_only_poic

 

A Crash-course on the PR[et] stunt and how businesses prostitute their values and demand their staff to do the same.

 

PRet’s

PRactices in

PRocrastinating

PRoper labelling when

PResented with concerns to

PRotect people and

PReventing

PRemature deaths from

PRepared

PRoducts, taking

PRecedence by being

PReoccupied in

PRioritizing and

PReferring

PRosperity, while being

PRetentious, but not

PRoactive,

PRactical,

PRagmatic,

PRimarily

PRofessional,

PRincipled and with

PRide

PRoviding all ingredients by

PRinting labels to

PReserve and

PRolong life … is so out of

PRoportion!

 

The PRefabricated

PRemeditated and

PRedictable

PRopaganda,

PRoclaiming

PRomising and

PRofessing that “nothing is more important right now” after an Inquest

PRobing a death, public

PRostests and

PRessure from the

PRess is typical for the

PR[et] machine with

PRofits over

PRivate lives

PRoving their negligence

 

PRoblem remains: no

PRocecution, no

PRison sentence, and no

PRoposed new leadership

 

Pret A Manger

PRovokes anger,

PRevails and regains

PRominence by hiring and

PRomoting

PR firm

Headland, Tovera Consulting and former FSA Chief Tim Smith to fix the mess and repaint the facade, like colouring a rotten egg after having ignored multiple warnings.

 

PRecious lives paid the

PRice, financially

PReyed and

PRowled upon by greedy

PRicks!

 

If Public Relation is not for the sake of both, the company AND the public; if a company cannot relate to families having lost loved ones, due to the company’s negligence, going full steam ahead with business as usual, then Public Ramifications won’t fix lost Reputation.

 

PRaying for the families, especially this Christmas time.

 

©2018 expret.org

 

P.S. Mind intellectual PRoperty.

 

Word PR.Isolated on white background.3d rendered illustration.


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Menace

 

 

horizontal-1452536_960_720

 

 

What is the difference between the Takeaway managers who were sentenced to prison and Pret A Manger’s repeated deaths and injuries of customers?

 

BBC Report: (Judge’s verdict) “Neither of you actually foresaw the death of anyone. It never occurred to you that you would be responsible for the death of a young girl. Quite simply, you never gave the risk of a customer dying because of an allergy a moment’s thought.

“You must now live with the guilt of what you have done and the suffering you have caused Megan’s family and to your own families. All of this is a tragedy that could so easily have been avoided had you exercised the proper care to be expected of those who serve food to the public.”

 

How is that different to Pret that had TWO customers die (that the public knows about), a third almost fatal, several in hospital and repeated ignored warnings from customers?

  • Judge: “Neither of you actually foresaw the death of anyone.”
    – Neither did Pret, even though they received repeated warnings especially regarding sesame where a 17 year old teenager was hospitalized before Natasha Ednan-Laperouse died.
  • Judge: “It never occurred to you that you would be responsible for the death of a young girl.”
    – And yet, it may have occurred to Pret as they were warned, including Clive Schlee’s poor response to an open letter before Natasha died.
  • Judge: “Quite simply, you never gave the risk of a customer dying because of an allergy a moment’s thought.”
    Just like Pret that was warned repeatedly and even now still has issues with wrong labelling and just blames downward, while labelling every product, every night since a few years for charity.

 

 

2018-10-20 Pret charity labels2

 

BBC report: The judge said: “The Royal Spice had no systems or processes to manage allergen control. The menu contained no information about allergens. No record was kept of the ingredients used in dishes.

“In short, it appears that no one at the takeaway had any way of knowing what allergens were in the food supplied.”

 

Pret A Mess:

 

The sentencing of the two take away managers may be as an example for small businesses that often do lack in hygiene and training. I am very fortunate to not have any allergies whatsoever, but the first thing I do when I walk into a restaurant to wash my hands before the meal, I check the toilets. Whatever I find in the back gives me a good idea what I will get in the front! Food poisoning is no respecter of persons! I have walked out of restaurants many times based on the toilets. I have a zero tolerance on the lack of hygiene.

 

Jail

 

 

BBC report: “Those who fail to heed the warnings and who continue to flout food safety regulations may find the courts taking a harsher view in the future.”

horizontal-1452536_960_720money

Which takes me back to the question why Pret keeps getting away with repeated incidences? Does it really always boil down to money and is the public so lulled in to the shiny facade Pret polished for years, covering up what’s really behind it? 

BBC: The two-week trial heard there was a “litany of failings” in the kitchen, including poor hygiene and no records of ingredients kept.

 

 

 

Pret A Mice and the Company’s Procrastination

 

 

 

Pest and poor hygiene issues were rampant in Pret years ago. I worked in one particular mice infested shop in around 2010/11 and asked for a transfer to a pest-free shop, as I couldn’t take working in this shop anymore. Usually mice, rats etc. come out of hiding when the shop is closed, quiet and dark. But in this particular shop that was very old before the refurbishments Pret did throughout the company, the mice were so bold they strolled along under the barista cupboard during the busy and loud morning coffee rush. As staff we saw the critters and just held our breath not knowing what to do. I requested to be transferred out from this shop.

Pret used to have internal pest control people who regularly came in to do proofing when there were issues, and we had to constantly call them, but they were unable to tackle the issue and were just fixing holes. They and we all were literally playing a cat and mouse game where the mice won. As a Team Member I even suggested to the pest control person if we couldn’t just close the shop for a few days and solve the issue head on, and I remember very very well him saying that he kept talking to Pret but they did not see any urgency to resolve this. I was appalled because it was getting worse. Once a pair of mice is in they multiply in no time.

Only after an EHO closed a Pret shop after a routine check, finding evidence of pest, did Pret react and commissioned an outside pest control company to take over. Pret went from complete apathy into complete panic mode. Managers were blamed even though there was no clear procedure and training in place as I was a leader already and received no training on pest control at the time. Some managers were fired, other managers were reduced back to assistant manager roles, even though they had no to little training. The blame was always on the shops.

After my transferal to another shop we had one mouse appear and the reaction from Pret suddenly was very very quick after the EHO’s closure. And rightly so. They employed a former EHO to help who was extremely strict and almost on OCD level pressuring us on the tiniest issues. This of course helped, but was extremely stressful compared to our call for help before and being ignored. I and colleagues were summoned to an “informal” meeting where the area manager questioned us on how we dealt with the mouse issue (while not having been trained).

Tactically he was taking notes and let me sign each note. He did that as a typical Pret fear management thing, but at one point I refused to sign if he doesn’t add that the shop I worked in previously that had the mice infestation in the same area where he himself was the area manager at the time, but didn’t act. He quickly realised that this stunt doesn’t work as we had plenty of evidence in the other shop of the amount of times we did a call out for the internal pest control people who couldn’t tackle the issue. After many months of training. and most importantly, the external pest control company doing regular checks, Pret finally got on top of the problem.

Pest is rampant especially in a city like London. It is completely normal that a restaurant or any place will have pest issues from time to time, even when they are squeaky clean hygienically, but with a prompt and professional approach it can be tackled fast. But as usual for Pret it took a major happening, an EHO closing a shop before they reacted while ignoring staff’s and internal pest control people’s concerns.

So, Pret can do it if they want to! And do it prompt and fast! … If they want to!

Pret now has hired ex-FSA boss Tim Smith as Food Safety Adviser.

Once Pret makes up their mind and finally “re”acts after a catastrophic and public event, they employ the best of the best and the most experienced, but it takes shop closures (= loss of money), deaths and this becoming public (= reputation, loss of profit) before this giant wakes from its slumber and complacency where the blaming downwards doesn’t work anymore as the top got caught out being the ones not taking responsibility!

So Pret does a smart thing, an EHO closes down at least one shop due to pest issues, and Pret employs a former EHO because they know what to look for and how an EHO thinks. Customers die and get injured, but no concern there at all for at least two years, but only since the inquest and it becoming public, Pret does the smart thing again to get the ex-CEO from the FSA.

Both very good moves as they know exactly how to improve, the problem is, mice have to multiply NOT to the point that staff get disgusted working there and food is compromised for customers (I won’t go into detail), but only after a shop closure is Pret going into full gear. Two deaths becoming public, no not, 1 death happened and Pret put on the brakes, it had to become public with an inquest. And people get excited about Christmas sandwiches and are bribed with free cookies. Sad and scary world we live in, where people willingly prostitute their principles and values for occasional free and colourful food.

 

Pret A Monopoly

Pret has drawn the Get-out-of-jail-card and will get away with two deaths and several injuries, or at “worst” get fined, while two small fish will serve as an example to smaller businesses and the big guns get away with “murder”.

 

Monopoly

 

Other profit driven fast re-actions from Pret that only serves PR[et] in the post “Immediate PR[et] vs. Labelling Delay“.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

©2018 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Vegetarians get Meat Products – UPDATE Hospitalized + Undercover Reporter

 

UPDATE: 17.12.2018 Another customer hospitalized, Pret did not react for a day probably hoping no-one notices the Tweet until being reminded about it:

 

2018-12-17 Hospitalisation voucher Crop

Link

 

 

UPDATE: Undercover Report by The Sunday Mirror – 24.11.2018

 


 

 

New updates and additions at the bottom…

 

 

Soup

(From experience with Pret soups, this looks like Pulled Pork to me)

 

This could have been another death, hospitalization, allergic reaction… certainly an unpleasant experience for a vegetarian. Multiple warnings not taken seriously.

As I want to move away from my Pret outcry because I have said enough to give a good idea what really is going on behind the facade, but I keep seeing these complaints.

A tweet with the typical response from Pret that has me shake my head again and again, even though I shouldn’t be surprised.

A vegetarian customer got a meaty soup instead of what was labelled as a vegetarian Tuscan Bean Soup that even has the green veggie sticker on the soup cup. A meaty soup has a red sticker with the soup name, a veggie soup has a green sticker, plus the label on the Hot Cabinet with the ingredients (hopefully with full allergen info).

Pret’s response is to blame downwards as usual, making the Hot Chef (the person who is preparing all hot food) responsible. The OPs manager (operations manager = area manager) who often is quite stern, with an intimidating “bossy” attitude, visits the shop. The OPs then speaks to the General Manager (GM) or maybe even to the Hot Chef or person who prepared the soup.

On a side note, the Hot Chef has the most difficult and stressful job on the shop floor. They never stop. Often they don’t get help except on paper, but in reality they are so stressed for time and often have tiny work benches, if at all, and if they are not organized naturally and not trained properly, they struggle a great deal. I mention the different job roles and stress factors in my Open Letter to Pret Customers.

So, the Hot Chef now gets even more stress and may not even get help, but will be blamed, no matter if the team may have been understaffed, or the Hot Chef may not have received proper training as I used to work as a HC and was thrust into it with little training and have seen this with other HCs again and again.

It is a lose-lose situation. The typical scenario is that staff are not trained properly, overworked, underpaid, stressed to the max, not helped and then blamed when things go wrong. Apart from my experience this can be seen in the countless staff complaints that I collected from other websites. A very typical Pret situation on a daily basis. Of course there are trained staff and good shops, but my 10 years in Pret mainly involved training myself, trying to help my colleagues as best as I was able to under intensely stressful circumstances.

Pret’s response to the customer who was sold the wrong soup is again typical for how Pret responds to this:

 

2018-10-27 Soup incidence

If the text is too small: Ctrl & + or direct Link to Tweet
So, the customer read the labels on the hot cabinet and the soup cup, and yet still got the wrong item and ingredients! If the customer would have been allergic to any of the ingredients in the wrong soup, having believed to have bought the correct item, scrutinized the labels, double checked everything … but still got the wrong item, this could have been another death… The Toscan Bean soup does also look like this meat soup in the photo above. So, often customers open the lid and the similarity of the soups visually could still mislead them. And Pret responds in this indifferent way and just blames the Hot Chef who most likely is already over stressed as it is.

 

Tuscan Bean Soup

The (real) veggie Tuscan Bean Soup

 

The generic response that is so typical for Pret still amazes me. But the blaming is typical. Quote:

“The hot chef in charge failed the Pret standard for soup preparation…”

No, the Hot Chef most likely was overworked, stressed, had no help and was pressured by the GM or Team Leader to quickly get the soups out for selection so in case the Mystery Shopper comes, they won’t be marked down for missing items on the shelves.

 


 

UPDATE: 12.11.2018

No idea how a customer got a hold of this photo. If the customer lets Pret know which shop it is, the person who took and then leaked the photo will have an appointment with the Job-center soon. But this is a very common view I found in my 10 years in Pret. And this is then no wonder that serious mistakes keep happening: tiny work spaces especially for Hot Chefs who have the hardest job on shop level. This photo is a very familiar sight. Hot Chefs balancing act to have proper work benches. Very dehumanizing and disrespectful towards hardworking people to not give them the right space as well as time to prepare in a safe way.

Customer areas are increased to get as many customers / money in as possible; staff areas are decreased. This then creates multiple problems, not only on the mental strain of staff but customers’ lives:

 

2018-11-11 Tiny HFC area

 

 


 

 

I keep repeating myself that Starbucks closed 8000 shops in the USA to train staff for an afternoon after a racial incident in one of their stores. They closed for a few hours to train their staff and then even remained closed for the rest of the day after the training. This has cost Starbucks an estimated $12 Million+ for that ONE day. Starbucks did that a few years ago already in the UK to retrain staff on coffee quality.

But in Pret customers die, repeated complaints keep coming in on wrong and inadequate labelling, and worse even, products are wrongly labelled or put into wrong vessels like this soup … And those are only the complaints that are public.

And Pret A Manger does business as usual. Full steam ahead. Let the slogans and generic cut and paste responses do their work. I still cannot believe that Pret is still not putting on the brakes here, and gets away with “murder” so to speak.

I wanted to move away from my Pret outcry, but these incidences which are only public, there is much more going on which is not seen, but how people are being treated, how staff suffer… and how I survived Pret, I cannot be silent.

 

Collected on “Pret Allergen Death & Customer Warnings to Pret“.

 

 

BEFORE Natasha’s and Ms. Marsh’s deaths became public:

 

 

05. June 2018 Quote: “Can you start labelling individual wraps?

2018-06-05 Wrong Wrap wrong label1

 

And the typical Pret “Oh gosh…” response veering away from the public into DM and just blaming “someone” for having placed item behind the wrong label. But no priority on labelling, no “meaningful” change, just full steam ahead doing business as usual. As a Team Leader I had to fix issues like this on a daily basis.

 

2018-06-05 wrong wrap

Link

 

I just added one “before” example, but there are countless more. Also from my own experience having worked in Pret with staff on high pace and stress, understaffed to maximize profits, running non-stop with no time to oversee careful labelling and placing items on correct shelves…

 

 

AFTER Natasha’s and Ms. Marsh’s deaths became public, issues continue:

 

 

24.10.2018 Another soup issue. In the U.S. this time:

2018-10-24 Soup incidence

Link to Tweet

 

28.10.2018 A piece of Ham in a Veggie Cheese Sandwich (clear sign of cross contamination, not cleaned properly, especially on weekends where staff are cut and struggle more than they already do during the week. Managers mostly at home enjoying their weekends off while staff struggle. Hence too many shortfalls and quality issues.)

2018-10-28 Ham in Veg sandwich

Link

 

 

29.10.2018 This is either the Ham Mac&Cheese or Proscioutto, but looks like the Ham Mac with a green Veggie Kale & Cauli label instead of the red Meaty sticker:

2018-10-29 Meat Mac instead of Veg

Link

 

 

Also 29.10.2018 response to a 26.10. complaint, after three days asking if she was okay. Pret may even be understaffed on their USA Twitter feed. A dish that contains at least enough “iron” supply for the day. The Pret A Metal-Wrap (Allergen Info: Contains metal, eat responsibly)

2018-10-29 Metal Wrap

Link

 

 

29.10.2018 Dairy vs Soya

2018-10-29 Dairy vs Soya

Link

 

 

30.10.2018 Pret’s “Plastic Pledge” (Allergen Info: Contains Plastic. Eat responsibly)

2018-10-30 Plastic Cover

Link

 

30.10.2018  Pret A Hair

2018-10-30 Hair

Link

 

 

01.11.2018 USA Allergen Info: “May” contain Unidentified Food Object. Eat responsibly.

2018-11-01 UFO

Link

 

22.10.2018 Wrong Soup

 

2018-10-22 No Tom Soup2

2018-10-22 No Tom Soup1

Link

 

 

23.10.2018 “Plastic Pledge” again

2018-10-23 Plastic

Link

 

 

23.10.2018 Gherkin Croissant

2018-10-23 Gherkin in Croiss

Link

 

 

07.11.2018 Wrong soup again

2018-11-07 Soup incidence

Link

 

 

08. Nov. 2018 Serious labelling issues continue

2018-11-08 Label Mess1

Link

 

08.11.2018 Omelette with Mac & Cheese label:

2018-11-08 Omelette with MacCheese label

Link

 

 

09. Nov. 2018 “Meaty Porridge”

2018-11-09 Meaty Porridge

Link

 

 

22.11.2018 Duck instead of Avo Wrap for Vegetarian

2018-11-22- Duck wrap instead of Avo

Link

 

 

27.11.2018 Meat instead of Vegan wrap:

2018-11-27 Meat instead of Vegan wrapLink

 

 

29.11.2018 Wrong soup … again

2018-11-29 Wrong soup

Link

 

 

29.11.2018 Pret’s “Plastic Pledge” again. Even the teeth/bite marks are visible!

2018-11-29 Prosciutto Plastc0

Link

 

17.12.2018 Wrong soup … again

2018-12-17 Wrong soup again

Link

 

 

… to be continued (unfortunately)

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret A Manger – Lessons not Learned

 

2018-10-12 Wrong Label

Link

 

A Smoked Salmon Artisan Baguette that contains Sesame from which Natasha Ednan-Laperouse died of with the wrong label of a VEGGIE Avo & Herb Wrap…

 

One of the responses to this I made:

 

2018-10-12 Wrong Label2

 

When profit counts over lives, seen repeatedly in the Pret Staff Complaints collected from various Employment Review sites, YouTube, Twitter etc. as well as my experience as a Team Leader …

A collection of Allergen & Label Warnings.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Pret Allergen Deaths & Customers Repeated & Ignored Warnings

 

seeds pexels-photo-1296262

 

 

Apart from the 9 warnings, Pret under the Director of Risk and Compliance (or more appropriate “Risk-Taking and Complacency”) has ignored, with one also almost fatal, I have started to collect customers’ responses of allergen warnings to Pret regarding the lack of labelling before AND after Natasha Ednan-Laperouse died. Only this having become public now is there some slow reaction happening. But again, only a RE-action to public pressure.

Not only should Natasha’s family pursue Pret in court, but those who have had to go to hospital and those who had allergic reactions from Pret products should file a combined lawsuit against Pret. If Natasha’s death two years ago has just come to light now in 2018, how many more are there?

People asked on Twitter and other social media who should be prosecuted for “murder”, for starters I think it is for sure Jonathan Perkins who walked along the pavement after the inquest with his hands in his pockets as if taking a stroll in the park. And certainly Clive Schlee has to face the music away from his usual sweet-talk and wanting to pay people out for silence. His patronizing response in 2015 to a concerned customer has me at a loss, even though I should not be surprised at his patronizing way.

 

Clive Schlee in his typical patronizing and self-assured way labelled me his “late night girl” after my ordeal with Pret while he can’t label products to save a life!

Welcome to Pret A Manger, feel free to take a peek behind the scenes and the reality of a company and CEO who mainly cares for the PR(et) machine.

 

The start of a list of customer concerns, warnings and complaints even before Natasha died, as well as noting that the issue has still not been taken seriously after the public inquest and outrage:

 

And another-one (CEO’s patronizing response not knowing what to do)

A list of customer warnings before and after the two customer deaths:
Allergen Deaths and Customer Warnings to Pret

Ongoing issues into 2019: Hospitalization, Mislabelling, Cockroach etc.

 

A tutorial for Pret A Manger:

Labelling for Dummies

 

2014-07-21 Contains Nuts RFH

Photo taken in London’s Royal Festival Hall cafe 2014.


 

UPDATE

07. Oct. 2018

Second allergy death in Pret and my question to Pret on 30. Sep. 2018!

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

And Another-One Again

 

egg-3471439_960_720

 

“I went to Pret *today* thinking you’d learned your lesson. My daughter is allergic to egg. Allergic lists were hidden away. Your staff could not confirm the ingredients on children’s products after 20 mins of online research & calls. You should be utterly and deeply ashamed.”

 

Link

 

 

And Another-one

 

2018-09-28 Another OPEN LETTER_3

Link

 

Clive Schlee’s appalling response, apart from the patronizing and self-assured tone: “I must say you do have a charming, self deprecating writing style and it was very gracious of you to mention so many good things about Pret. I am Pret’s CEO.” … and she’s supposed to be impressed that the CEO responded to an open letter addressed to Pret, while not having a clue what to do:

“You also make your point about the allergen information. To be honest, I am not exactly sure how to respond. I think you are telling us to train our staff better. I can’t argue with that …”

 

I still shake my head when reading this, and I read this many times now in disbelief!

 

A “collection” of warnings Pret ignored.