UPDATE July 2020: Clive Schlee’s Twitter account was closed/deleted in the first week of July 2020.
This means that all the below links from his Twitter are deleted except the responses from staff, only screenshots exist now. Pano Christou, new CEO of Pret, closed his Twitter on 01. July 2019 after I tweeted to the press about Schlee’s “retirement”, while he remains as a Non-Executive Director in the background. Pano Christou communicates on Linkedin.
Clive Schlee made an announcement on 29. May 2018 on Twitter welcoming the new owners of Pret, JAB Holdings under German billionaire family Reimann, that also owns Krispy Kreme, Panera Bread and a list of other companies. The press is full recently of Reimann’s Nazi past, but that’s another story.
My blog started in May 2017 under poetrasblok.com where I posted poetry and videos I made for my brother who died in December 2014. I had another website before, but it was loaded with advertisement and I wanted a clean looking homepage, that didn’t distract the reader with blinking, and I mean literally blinking imagery.
After my ordeal in Pret I added the URL LateNightGirl.org to my website and recently added expret.org as Late Night Girl doesn’t make much sense for people who don’t know my story. All three URLs will lead to this same site. Again, the full story and overview at the bottom of this page.
Late on 28th May 2018 I sent a link of this blog to an area manager I worked under whom I know cannot keep a secret. I was angry still and wrote to the area manager that she can do with it what she wants. I know she can’t keep a secret because she sent my emails on after promising she wouldn’t and is in general VERY talkative, I just sent my link to her.
On 29th May I woke up early and found my website statistics skyrocketed!! Where before I had just a handful of visitors every day, like 5 visitors one day, then 3 visitors the next, zero visitors, 10 visitors etc. Suddenly on the 29th in the morning it went into the hundreds, and to this day (3. April 2019) is still the most visited day my blog has ever received!
I have lots of visitors now, but nothing has reached the 29th May 2018 stats yet!
On 28. May 2018 late in the evening I sent my blog LateNightGirl.org to the area manager.
29. May 2018 in the morning I could literally watch the visitors and clicks increase LIVE as they visited and clicked! From that day on my stats had increased visitors, but never as much as the 29th May to this day.
And on the 29. May 2018 Clive Schlee CEO of Pret, who labeled me his “late night girl” posted this tweet in the early hours:
And what do the public write? How wonderful Pret is and that the CEO is the BEST!
PR[et] at its best for sure! 😀
Now, I don’t believe that he just came up with the idea then and there to give £1000 to all staff, but I strongly believe the timing was due to him getting informed of my website late on 28th May 2018 into the 29th May, because in October staff were still waiting and going on Twitter frustrated why the bonus hasn’t been paid yet! And I know how Clive Schlee reacts when confronted with difficulties, he quickly counters with “charity” to win people over, sowing doubts that Pret ever would be harmful to people, staff as well customers.
So, I’m proud to have been part of getting all staff some extra cash, although I feel for them being fooled, as the timing of the announcement was premature and a typical panic reaction Clive Schlee does when he’s about to face difficulties or Pret in danger of getting exposed.
A quick gesture and PR stunt was supposed to “eliminate” any doubts towards Pret, once more people become aware of my website and exposing Pret for what they really are behind the facade. Frankly, Pret is not the ethical and caring company they portray to the public.
Weeks and months later though staff got frustrated and confused when the £1000 would finally be paid. And Clive Schlee of course puts responsibility downwards unto his managers wanting staff to get away from the public tweeting. I tweeted in his announcement feed, but got shadow banned at that time without realizing as I didn’t know what shadow banning was then. But I did notice that my tweets weren’t visible when I was logged out. They are still there, but visible when one has the direct link.
Only one of my tweets is visible to the public, my response to Clive Schlee trying to divert responsibility downwards. My other tweets in the feed are hidden from the public but visible in my Tweets & Replies feed.
So, here he is, making this announcement and when the going gets tough and staff complain when the promise will “moneyfest” (sorry, couldn’t help it!) Schlee diverts to managers and the people team (HR).
In August, 3 months after the announcement, the first staff members started raising questions, some even started a Twitter account then just to confront the CEO on his promise as staff didn’t get any info from the shops. My response at the bottom is the only one that didn’t get shadow banned:
Into September and October:
Kevin makes an important point about the timing of the announcement. What Kevin and all the others don’t know (he knows now) is WHY Clive Schlee announced it prematurely! I even posted the reason in September, but was shadow banned unbeknown to me at the time. So, not sure if people got the message then and there. I retweeted the info a few times after that on different occasions in some of my “late night girl” shifts!
So, needless to say, “Stockholm Syndrome” is not my problem anymore, THIS is NOT my fault that he made this announcement prematurely giving an untimely hope to all his staff! This is solely Clive Schlee’s TYPICAL panic reaction to a problem he faces! That one also is on the house and he needs to fit the bill!
My response to Meme but it is hidden as I must have been shadow banned at the time without knowing it. Meme in the USA doesn’t even know what the Pret People Team is because in the U.S. many complaints from staff that they are discriminated against, British staff are preferred, they aren’t trained, HR is non-existent etc.
My hidden/shadow banned tweet visible via my Tweets & Replies:
And the appalling slogan of Pret’s HR department:
One Team Member got it right, money isn’t everything, but family is!
Typo: Hay here means “employee” not employer.
Last complaint in that feed:
I am contacted by Pret staff who were warned that if they tweet or post openly on Facebook of any complaints, they get a disciplinary or dismissed.
But, basically the deal wasn’t finalized until September 2018, all the managers and probably HR were in the air about it. Team Members thought managers were secretive. But knowing Pret and managers, they were not secretive, they were CLUELESS because Clive Schlee made the announcement too early. On 29th May 2018 after being informed about my blog and he jumped quick to do a PR announcement, so that when the public becomes aware of my blog, they won’t believe me, but assume that Pret is so wonderful to its staff. Good one CEO, but not good enough, because throwing money at a problem is just temporary while not working on the root issue.
It used to take 10 years service to receive £1000 and now suddenly all staff members would receive it even new employees after one year of service. If the CEO originally planned to give all staff £1000 only he knows, but staff on Facebook have complained that the 10 year £1000 reward has been cancelled.
When I worked in Pret still in 2017 Pret already cancelled the 5 year award of £500. So, it looks to me that the plan was to slowly faze out all these awards as Pret has entered the nasty business of fast-food workers exploitation even more now with the JAB take-over.
The £1000 announcement to all staff looks to me like a farewell gesture where no other awards will be given anymore as they did before.
So, the wording of the CEO “Today is a big day for Pret” … why TODAY when the sale wasn’t finalized?! Staff still waited in October for the promised cash, which by the way is around £800 after tax is deducted!
My thought: “TODAY” was the big day when Clive Schlee and Pret got confronted with my blog as I have declined 4 settlement offers if I am silent about my ordeal with Pret.
And sadly only ONE customer immediately sees through this PR stunt among all the euphoria:
Pret also suddenly became very selective in staff, even after the 3 months trial period being excellent in his work, this kitchen team member in the below link, who has a mental health issue did NOT get the job as Pret would have had to pay him £1000 after a year of service. Ben, the manager* of the Brixton shop even wrote the following to Hind from the Pret Foundation trust: (I added the bold but the manager wrote in capitals EVERY).
*The OPs manager of the Brixton shop area is called Ben:
“Please let him know that we were very impressed by his professionalism at work and always giving 100% in whatever he was doing. The quality of products he made were picture perfect EVERY time. Myself and the team would like to say a big thank you and we wish him luck in his new job and we hope he will pop by for a coffee on us whenever he is in Brixton as he will always be one of us.”
In a nutshell, Sergio was only used for PR and he is oblivious to it and does what we all do when we believe nice sounding words. Sergio was treated exceptionally well, worked only Monday to Friday in the morning which is very unusual as Pret excepts staff to be flexible. Sergio was NOT pushed, and yet, even though they were impressed with him, he was excellent and his products picture perfect EVERY time, he wasn’t even taken on in the shop! They had no work for him… hello, anyone smell a rat??
He shares on this website of the Mental Health Club. I know him, because I am a member of the same Mental Health Club that Pret tries to infiltrate to fish for workers and mainly use people for PR. I cover this and the trap Sergio fell into extensively in my Open Letter to the Pret Foundation Trust.
Even with this “generosity”, the recommendation on Glassdoor for Pret and the CEO in June 2019 (1 year after the £1000 announcement) speaks volumes:
Long List of Pret Staff Complaints
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The above slideshow is just a selection, the list goes on in → Pret Staff Complaints.
And extensive accounts of Pret’s systemic bullying behind the facade, also witnessed by customers: Caught in the Act at Pret.
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
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