Several reviews in one. Leaving spelling mistakes in to keep reviews in their own words. Highlights added.
Quote of the Day:
“overworking envornment , discriminating HR , unprofessional managers
my experience working for this company was not great at all. everyday i felt overworked … the manager and the workers were extremely unprofessional … the company treat part time workers very mean because your not apart of there union so the can abrupty fire you and they treat you like you have no rights.”
Former Barista, NY 12. June 2018
“They give me just under 30 hours so that I will not be able to receive benefits despite me asking multiple times to pick up other shifts. Managers are rude. the GM of my store forgot to change my schedule my first week of working there when I gave them a 3 days notice that I couldn’t come in one day. Manager forgot to take it off my schedule so I got reprimanded for calling out months later, stating that I need to give them a weeks notice, yet at that point I hadn’t even been working there a week and I did give them prior notice. GM has also laughed at me for trying to do my job and the store manager yells at me if I try to help out the hot chef by putting out croissants.”
Rota issues are a big problem in Pret added by GMs not taking responsibility, but blaming and sometimes even laughing at TMs. Not only is the rota not on display 2 weeks in advance as it’s supposed to be, but very often you don’t even know how you are working the very next day, not to mention the coming week starting on the next day. And even when you give 2 or 4 weeks of notice, GMs are very disorganized or complacent, not having a calendar system in place and end up forgetting to give you the shift you asked for weeks in advance to which they agreed to. An absolute organizational mess. Rotas are also often changed without notice, so that you turn up at 5am to then be told that you are supposed to start at 11am or that you are having a day off! I always made a copy of my rota and dated it because GMs then lied and said they never changed the rota after having destroyed the initial schedule.
Regarding blame and reprimanding TMs for GMs faults: Weeks after having buried my brother I was blamed for my missing holiday pay. I noticed my pay for 2 different weeks being unusually low, even though I worked and took paid holiday leave to fly back and forth between Germany (funeral, family care etc.) and back to work exhausting all my savings. The GM smirked at me when I said that I went into rent arrears because of the missing holiday pay. The GM then said with smirk on her face, “Since when can you not pay your rent?” Already in shock I said, “Do you remember me flying back and forth (between Germany and London) these past few weeks? I bought 9 flights taking a friend for support to bring my mum the news of my brother’s death, arranging the funeral, investigating what happened to my brother, taking care of my family, having my mum over for a few days straight after the funeral because I had no choice but to work while still needing to take care of her just having lost her son… paying flights, costs, bills etc. using all my savings and whatever pay came in….”
When I explained why only 2 weeks of messed up and missing pays put me into rent arrears, the GM then suddenly got a serious look on her face, as if to realize ‘ooops’. But, not only did she NOT offer me an emergency pay to cover my rent until next pay-day, an emergency pay which would have been super easy and quick within 1 hour to be arranged, as this has been done on another occasion a year later, but there was NO apology whatsoever! And apart from the 5 months late-shift she put me on from then on, this was the beginning of a very traumatic nightmare in Pret that I almost didn’t survive.
So, this Manhattan, NY review could almost be word for word taken from my experience in London.
“not worth it at all not a good jon (job) not fun not good very prententious people the customers are rude co workers are disrespectful”
“A true roller coaster ride …
I learned you had to kiss butt to move up and how a team Member in Penn station became a GM in just two years. I couldn’t be apart of that. … Derogatory management in my experience. … No guarantee of hours ,was told to stay home numerous times … Underpaid, too much task, no job stability…”
Former TM, NY
“Working at Pret For me was sometimes good .. mostly bad … The Management SUCKS !! Employees are very unprofessional in the work place … not PROFESSIONAL .. FAVORTISM ..”
(My comment: They won’t because they want managers to be task masters while the top leadership runs a good PR for a good facade. Pret is growing too fast and has no time nor interest in proper management. JAB based in tax haven Luxembourg has bought Pret for over a Billion £$€ and want their investment back. It will get even worse now)
“The higher you move up the more problems you encounter. The expectations versus the pay do not match. They expect perfection at all times, sometimes it’s just not possible.”
“Fast Paced work environment with poor management. … A typical day at work in most Pret A Manger locations is Fast paced,Stressful and Unpredictable. At any moment during your shift you can be sent home or sent to work at another location.”
“manic work enviroment … Some management is biased and will refuse anyone to advance if they do not like them. But at least you get free lunch and sometimes the coworkers are nice.”
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
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