1. Quote of the Day #62 – Pret A Noxious

 

I decided to do two “quotes of the day” today as they are both from New York within days of each other.

 

 

dirty-water5

 

Full review as Quote of the Day:

 

Go back to the UK, Pret
I have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience, HR was mostly a joke, ‘leaders’ displayed zero initiative in mentorship of their teams, roles were unclear and the company had tunnel vision on decision making based on the opinion of one or two people who paid little attention to local market data.

 

 

2018-11-01 Go back to UK

30. Oct. 2018 NY

 

 

 

©2018 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

 

 

A Chink in the Armour of a Firm

 

or as I call it a crack in the PR(et) facade!

 

With plenty of press on Pret now this one I’d like to put my salt on in-between some sentences of this article:

“It’s difficult to say when, but at some point over the last ten years Pret A Manger became ubiquitous.”

It’s very easy to say when, it was indeed 10 years ago when Bridgepoint bought Pret and set the target of opening shops at 15% per year. I can still feel it in my bones and mental health how we were driven while staff were cut to increase profit and a 7 times return for Bridgepoint’s investment and £30 million for CEO Clive Schlee.

 

“Pret’s coffee is organic, its sandwiches are handmade, its marketing is self-aware and it wants you to know that doing the right thing is “what makes Pret, Pret”.”

Handmade by human machines while “doing the right thing” ignoring numerous warnings from customers regarding allergen and labelling, bullying staff to the point of suicide including bereaved staff. It what makes Pret, Pret.

 

“There’s never a shortage of “avo” at Pret.”

And never a shortage of complaints how hard the avos are. I only copied this complaint as an example how Pret is kissing butt while a customer offends shop staff with the C-word. But there were many complaints on hard avo. Amazing also how some people’s days are “ruined” while others lose a child and a mother to Pret products. Poor pepo!

 

PretBehaviour01a

 

 

“The people at Pret are always happy, so happy that they might give you a free sandwich if they like you”

So happy. 🙂

 

“In fact, the staff at Pret are so happy that in 2013, the chain was accused of using “emotional labour” tactics – monitoring staff to ensure they retain a cheerful demeanour – on its own workforce.”

Correct. Staff are being bullied, ordered into the office when the Mystery Shopper, or as I call them the Misery Shopper, commented that the server didn’t smile. A good telling off in the office with plenty of fear management and fear for job security. Then the staff is send out and ordered to smile! Even during illness having a cold and during bereavement!

 

2014-12-01 MS cough

Mystery Shopper comment: “Team members should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful to smile that day.”

 

The worst telling off I experienced was when a line manager, who himself never smiled, held a sermon in the kitchen with us team and said that smiling is part of the uniform! He then finished his speech and said that if anyone wants to say anything to say it ‘now’, then and there, or otherwise we shouldn’t come to him later. I lifted my hand and mentioned that I rather want to tell him something in private as I didn’t want to confront him in front of my team as I was their team leader wanting to lead by example not embarrassing the boss in front of them. But he maintained to speak up now and that later would be no opportunity.

So, I did. I said, “So-and-so, you never smile! (when serving customers)” … At least he changed a bit, but I certainly did not make friends saying this. Neither did I care.

 

“…the list of “behaviours” staff must exhibit reportedly contains over 50 items.”

Correct. A list of brainwashing that some staff threw into the bin.

 

“Pret ran into trouble earlier this year, when the Advertising Standards Authority took issue with two ads the company had run in 2016. Pret was found to have been “misleading” in its claims that products were “good natural food”. Whilst this didn’t grab headlines, it was a chink in the armour of a firm that’s clean and ethical image has been a source of its success.”

I appreciate the writer pointing out this being the “image”. It used to be quite dirty in Pret with pest problems that turned Pret into Pret A Mice until an EHO closed a shop and Pret only RE-acted, whereas before ignored staff’s and internal pest control people’s concerns.

 

“It was an early caution, perhaps, to the crisis that has engulfed the firm in the last two weeks where two of its customers were believed to have died after allergic reactions to is products.”

Plus one assistant manager who died by suicide last year that is known of within Pret and my repeated approach to confront Pret internally on this when I still worked in Pret, and now publicly, as I almost ended my life as well during my ordeal in Pret.

 

“It follows the death of Natasha Ednan-Laperouse, who passed away in 2016 after eating a Pret baguette that did not have any allergen labelling on its packaging.”

Not only on the packaging, but the fatal Sesame Natasha died of was missing on the fridge label of the “lovingly made” PR(et) baguette that Natasha and her dad read …

 

No Sesame on Label

(Sesame info missing)

 

… while each product that is given to charities for the homeless and people in need is being labeled with allergen info since years:

 

2018-10-20 Pret charity labels2

(Products with allergen labels for charity)

 

 

“Her father accused the chain of a “complete dereliction of duty””

… as well as being a “wolf in sheep’s clothing”, and rightly so.

 

All in all you just got another crack in the wall

 

crack-695010_960_720

 

“Pret CEO Schlee said that the chain would “ensure meaningful change”, and will start “trialling full ingredient labelling, including allergens, on product packaging” from November.”

Trialling from November. Starbucks closed 8000 stores in the U.S. After their incidence with racial issues, training their staff. ACTION is the best PR! But Pret is going full steam ahead doing business as usual, trialling…….! A death, let alone TWO the public knows about doesn’t mean anything to this sweet-talking company. If that doesn’t tell people something of the reality behind the “doing the right thing ” with even the arrogant slogan that Pret’s HR has of “doing the right thing naturally”, then I rest my case!

 

Right Thing Naturally

 

“’We cannot begin to comprehend the pain the family have felt, and the grief they will continue to feel,’ said Schlee.”

He certainly took two years to “begin” to realize that he can’t begin to imagine and finally wrote to Natasha’s family!

 

“Was Pret too late to act? It is not legally required for stores to put allergy labels on food made on site, but the warning signs were there. According to the Times, Pret “ignored” nine cases of allergic incidents related to sesame, including six related to its “artisan baguettes”.”

More than nine!

 

“The lawyer for the Ednan-Laperouse family told a West London court that there was a “clear concern being repeatedly raised that artisan baguettes were causing sesame seed allergy problems, which were not properly responded to by Pret”. Pret’s compliance director said the firm responded appropriately to each individual complaint at the time.”

The Director of Risk-taking and Complacency did not respond properly.

 

“Schlee, who is reportedly set to pocket a £30m windfall when the JAB sale goes through, didn’t write to the bereaved relatives personally until this August, the family claims. Not a good look for a brand that trades on an image of wholesomeness and honesty.”

Anyone in business who claims honesty should always get a closer look!

 

“Despite being undoubtedly the biggest crisis in its history, no one expects the burgundy star to vanish from the high streets anytime soon. Its ruthless expansion under private investment is widely expected to continue stateside thanks to JAB’s experience in the American market (JAB also own Douwe Egberts coffee and Krispy Kreme Doughnuts).”

Yes, that’s true, they will not vanish and I appreciate it being coined as “ruthless” expansion. They will just go through a year of a little nose-dive in profits and will re-emerge with more bull-crap PR. But I lived long enough to know that when people are lucky enough to be on their death-bed and able to look back on their lives and “achievements”, I don’t want to be in their skin.

 

“If the chain loses its avocado-driven charm, no number of free coffees will pep it up.”

That’s true, but also the time is coming when even Pret workers will start standing up with Unions and demand respectful treatment, apart from the poor wages and the brainwash they’re subjected under.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quotes of the Decade – Pret A Slave

 

slave-2614959_960_720

 

I shouldn’t be surprised nor appalled at Pret’s statement regarding Modern Slavery, and this may be concentrating more on their suppliers and farmers in other countries etc. while ignoring Modern Slavery on their doorstep in shops. Pret does what they often do, spilling the beans on something that is happening while white-washing it either in small-print or out loud through PR.

After the second customer dying due to allergy, and taking a deeper look again, I leave this without any more comments, just to say that Pret does what they do well, getting caught before getting caught.

“Good jobs for good people”, the beautiful PR(et) facade needs more fixing.

 

Pret’s Modern Slavery Statement

Quote from the Introduction on page 3:

“…  we remain steadfast in our commitment to eradicate modern slavery if and when identified in our business and supply chains. We know there’s a lot to do and we will continue to make our journey transparent, sharing our successes as well as the challenges we encounter along the way.”

 

We know there’s a lot to do?

 

Rephrased: “We have modern slavery in Pret, but we work on it once we get caught. We stay quiet until it becomes public and in the meantime make a statement in advance to cover our shiny PR(et) facade.”

Like the kid with the chocolate stained fingers behind his back from the cookie jar saying to his mum who hasn’t even noticed the missing cookies yet, “It wasn’t me, mum. I don’t know where the cookies are!”

 

I’m happy to help Pret with the “transparency” part of their statement and operations: Pret’s Staff Modern Slavery Statements and how it looks behind the facade.

 

Some selected Quotes:

NEW Slave’s company (18. Oct. 2018)

Modern Day Slavery (2nd Oct. 2018)

Workers are slave (June 2017)

Slave-like environment (Oct. 2017)

Felt Like A Slave (Nov. 2014)

Quoting further from this which appears when clicking on “Show More”, quoting including the ALL CAPS:

“DO NOT WORK THERE YOU WILL REGRET IT!! DONT LET THEM LIE TO YOU WITH THE PAY OF $10 A HOUR NOT WORTH IT
I FELT MISTREATED, FELT LIKE A SLAVE, THEY LOWERED MY SELF ESTEEM BY TELLING ME I DONT WORK HARD ENOUGH EVEN THOUGH I WAS THE FIRST ON TO FINISH.
THIS JOB SHOULD BE REPORTED TO THE DEPT OF LABOR

Advice to Management

Fix Your Attitude care about your employees dont over do the staff be reasonable be fair try everybody equally and so on such a bad experience.”

 

Slavery hasn’t been abolished (Oct. 2017)

Leaders treat you like a slave (May 2018)

For this company you are numbers, robots, machines, you are no humans. (Dec. 2017)

 

A full review from June 2018 without the term “slave” or “slavery” but with very clear words on the subject:

Hellhole!”

“0 respect for employees
Too much stress, let’s face it pret, you’re a sandwich shop
Not that good wages anymore, everyone around you is raising the hourly wages, 10p is not enough
Communication sucks
Crazy standards impossible to follow
0 motivation for staff, if you treat people like they’re useless and worthless, they won’t work so well anymore
Employees are the blood of the company, not customers, not ingredients, not the shops, TREAT PEOPLE PROPERLY!!!!

Rethink your whole policies, they sucks, get down from that high horse you’re on

 

PLUS scrolling down in the comments on YouTube to Branzinotito’s comment:

Horrible Company Pret

 

 

On Andrej’s Pret Union video more comments:

 

logic 2000: “… pret is pure exploitation of foreign workers modern day slavery. systematic abuse disguised as productivity target.”

2012 Andrej Stopa Video Comments1a

 

… and further …

 

Saif Khan: “Pret exploits and abuse their employees. ..thats true fact…I can say after working 5 years there..”

2012 Andrej Stopa Video Comments4

 

etc. etc.

 

PLUS comprehensive, but not exhaustive list of Pret staff complaints and selected quotes from the list.

 

I added comments in the PDF document with more extensive thoughts on some points.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret Allergen Deaths & Customers Repeated & Ignored Warnings

 

seeds pexels-photo-1296262

 

 

Apart from the 9 warnings, Pret under the Director of Risk and Compliance (or more appropriate “Risk-Taking and Complacency”) has ignored, with one also almost fatal, I have started to collect customers’ responses of allergen warnings to Pret regarding the lack of labelling before AND after Natasha Ednan-Laperouse died. Only this having become public now is there some slow reaction happening. But again, only a RE-action to public pressure.

Not only should Natasha’s family pursue Pret in court, but those who have had to go to hospital and those who had allergic reactions from Pret products should file a combined lawsuit against Pret. If Natasha’s death two years ago has just come to light now in 2018, how many more are there?

People asked on Twitter and other social media who should be prosecuted for “murder”, for starters I think it is for sure Jonathan Perkins who walked along the pavement after the inquest with his hands in his pockets as if taking a stroll in the park. And certainly Clive Schlee has to face the music away from his usual sweet-talk and wanting to pay people out for silence. His patronizing response in 2015 to a concerned customer has me at a loss, even though I should not be surprised at his patronizing way.

 

Clive Schlee in his typical patronizing and self-assured way labelled me his “late night girl” after my ordeal with Pret while he can’t label products to save a life!

Welcome to Pret A Manger, feel free to take a peek behind the scenes and the reality of a company and CEO who mainly cares for the PR(et) machine.

 

The start of a list of customer concerns, warnings and complaints even before Natasha died, as well as noting that the issue has still not been taken seriously after the public inquest and outrage:

 

And another-one (CEO’s patronizing response not knowing what to do)

A list of customer warnings before and after the two customer deaths:
Allergen Deaths and Customer Warnings to Pret

Ongoing issues into 2019: Hospitalization, Mislabelling, Cockroach etc.

 

A tutorial for Pret A Manger:

Labelling for Dummies

 

2014-07-21 Contains Nuts RFH

Photo taken in London’s Royal Festival Hall cafe 2014.

 

 


 

UPDATE

07. Oct. 2018

Second allergy death in Pret and my question to Pret on 30. Sep. 2018!

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

The Question if I filed a Court Claim against Pret A Manger

 

judge-1587300__340

 

 

The more people learn about my story with Pret the more the question comes up if I went to court against Pret.

Yes I did. But I withdrew.

 

If you are a new reader to my ordeal with Pret A Manger, you will be confused and overwhelmed as my story is very complex and long. Those who have been following since the beginning when I started to publish on my blog in May 2018 have a good picture on what I went through.

This will eventually turn into a chronological book of events.

 

But to briefly answer the repeated and valid question if I sued Pret or if not, then why not, which I was just asked today again on Facebook, I decided to write this in a blog and just link to it.

 

When I was dismissed after being bullied, manipulated, gaslighted, held low, lied to by Pret’s toxic HR department, and continuously patronized by Pret’s CEO, Clive Schlee, who is not willing to label products for allergen information but was willing to label me his “late night girl” after the ordeal I went through… when I was dismissed three days after Christmas 2017 with my dad in intensive care just woken out of a coma, I filed a Tribunal claim as soon as I was able to in February 2018 as you have 3 months minus 1 day to file a claim.

In the meantime I was flying back and forth again between London and Germany to be with my dad (who was in hospital since 10.11.2017) as best I could on his bed side and then later in rehab. In the middle of all this I started to prepare for the Tribunal claim which would have happened in September 2018 with the first preliminary hearing in April 2018.

But I had no legal aid as I cannot afford lawyer fees. I scrapped all legal information together as best as I could, going from Citizen Advise Bureau to other free legal advisors to online researching back and forth, while also flying back and forth between London and my father’s bed side.

 

For people in the USA to understand, the legal system in the UK or in Europe in general is very different to the USA. Since 2015 on and off I contacted various law firms including pro-Bono, no-win no-fee firms, I even had a lawyer for a while who advised me for free. But I had to find out later again that he only wanted to make a quick buck by settling with Pret and get his 30%+ fee from the settlement. He didn’t really advise me properly anyway and even gave me some false advise at times which I later found out when I continued to do my “homework” researching online. I rejected four settlement offers from Pret, three while still working in Pret, and the fourth one via negotiating with the ACAS conciliator while withdrawing the Tribunal claim I raised and then closed. I dropped the “charitable” lawyer as soon as I found he was just looking for fast money himself.

In the USA lawyers would line up like vultures wanting to sue Pret on my behalf as the compensation can be ridiculously huge. In the UK the compensation would have maybe be maximum £10.000, maybe even more and mostly around £8000.

One former assistant manager who became homeless after being unfairly dismissed from Pret has gotten under £10K.

 

Pret A Marley shot the Sheriff

Link

 

But 33% for the lawyer is peanuts for them to go all the way through with days and days of preliminary and then the main hearings. The free lawyer I had for a while also kept saying to me that it takes months before the hearings take place. In the UK they don’t bother for this “little” amount, while the Millions that can be won in the USA has lawyers drooling for cases like mine.

 

My father then died in March this year, and again I found myself crumbled under the weight of what life has thrown at me since I learned of my brother’s death in January 2015 (but he died in December 2014) and all I went through in Pret. Autopilot kicked in again, but I couldn’t cope anymore. Enough is enough. I want to die, but I want to live. I need a break.

 

1971-07-14 WK PK2 crop

WK 1939 – 2018

 

I withdrew my claim against Pret as my father died in the middle of preparing for the court case with scraps of legal advise I stumbled through, and my mental health taking another nose dive beyond basement level. But I did my homework and asked the Tribunal for the right to file a second claim later should I decide to file again. And I was granted this request.

If I will raise a second claim or if the time limit will be over, I don’t want to talk about.

But this is the reason why I withdrew my case, as it is so complex which involved the heart of Pret, the CEO, HQ, Head of HR, a Development Manager who was used to gaslight me etc. etc. etc. Unwillingly and unprecedented I poked into the heart of Pret, and for me to go all the way through to court without a lawyer going all the way with me would be suicide, as I cannot handle even small stress mentally at this time.

So, lucky for Pret I withdrew, but lucky for me I didn’t sign my rights away for peanuts. And even if Pret had offered me a huge amount, I don’t prostitute my values nor sign my rights away for life. So, I published now.

 

What happened to Natasha Ednan-Laperouse and her family has utterly devastated and shaken me. I wrote it before I have learned of her death, that having worked in Pret is my biggest regret in life. And now having learned of her tragedy, I am deeply ashamed to have ever given my time, effort and skill to this company, and having tried to improve work conditions from within while extremely traumatized myself. A company’s facade that does not care for people’s lives and health will get more and more cracks in time, with a glimpse behind the scenes of their carelessness.

 

Ednan-Laperouse

 

 

My heart and prayers go out to Natasha’s family and friends; her brother Alex, her mum and dad Tanya and Nadim Ednan-Laperouse.

 

 

I hope in time more people will come forward, especially on the issue of suicide in Pret as well as work conditions, bullying and customer injuries. On work conditions this former employee was the first to go public, I am the second and in time I hope more will follow. And I hope Natasha’s family pursue Pret in court as they have the finances for legal aid and the public behind them now with many warnings Pret ignored.

 

Thank you for reading and please open your eyes to Pret and take a closer look behind the facade, as indeed take a closer look at ANY company or organization that looks too good to be true in this profit driven society today.

If you don’t take anything away from my publications, ask yourself if anyone can really smile and be “happy” for 8+ hours DAILY in an intensely high stressed work environment out of true “happiness” or if there is anything else behind this!

 

And my question to Pret A Manger remains: If an assistant manager died by suicide in 2017, I almost did as well after my turmoil at work, and now Natasha’s death in 2016 is revealed, HOW MANY MORE people died and/or suffered hospitalization, depression, mental health issues, physical and mental injuries in relation to Pret.

 

2018-09-16 Re Emily to Pret

Link to Tweet

 

The only way I cope is to write, and to write creatively of my ordeal. I said it to Pret while I still worked there that it is a mistake to mistreat someone who suffered loss and is a writer, as that person has nothing to lose anymore. And as Madeleine Peyroux wrote so poignantly in her song “Don’t Pick A Fight With A Poet”, Pret in their arrogance and feeling invincible, #toobigtofail, again did not heed yet another warning.

 

 

Some blog entries that give a good glance behind the shiny PR(et) facade:

 

Selected “Quotes of the Day” from substantial, but not exhaustive list of Pret Staff Complaints.

 

How I became a late night girl as “labelled” by Pret’s CEO Clive Schlee.

 

Pret A Mask

 

An important Open Letter to the Director HR.

 

And finally, I take the sentence back at the end of this “video” that Pret has a good heart. I take that back. The good heart in Pret is the hard-working teams I had the privilege to look after. But I leave this “video” as a reminder and a sore in Pret’s sight of my passion, care and love for people, having tried to improve work conditions while myself being traumatized and mistreated by the top leadership of Pret, leaders in HR and HQ!

 

 

 


 

As my blog has grown into a maze of writings, I created a “Mind Map”, an overview to the most important blog entries for the reader not to get cluttered with posts. To understand the main issues that I have survived, please visit My Ordeal with Pret A Manger overview, click on the arrow next to each heading that you choose which will lead directly to posts back onto this blog. Thank you for reading.

 

©2018 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

Jonathan Perkins – Pret’s Director of Risk-Taking & Complacency

 

UPDATE:

When I wrote the first sentence that Natasha isn’t the only fatality in Pret, I did not know that a second customer, Celia Marsh had died in December 2017. I did ask Pret on 30.09.2018 how many more there are and included it here on the 30th, but with the other fatality I meant a suicide of staff I keep confronting Pret about.

 


 

Blog Entry:

 

Natasha’s death is not the only fatality in Pret.

Pret’s Director of Risk & Compliance, or more appropriately, Risk-Taking & Complacency, having known of 9 complaints regarding sesame in products, especially the Artisan Baguette BEFORE Natasha died from it.

…walking ahead, strolling on the pavement in this VIDEO casually with his hands in his pockets as if nothing ever happened. Maybe the lady to the right behind him “ventriloquized” for him to take his hands out of his pockets for the cameras, as he briefly looked to his right, and then repositioning himself moving out of view of the camera. Nothing to worry about, because Clive Schlee does what he does best, sweet-talking Pret out of every mess! This one as well?! Certainly very impressive performance two years after Natasha’s death!

I find it also interesting that the CEO’s senior staff and lawyers stood far off on the other side of the street instead of close behind him, covering his back while he faces the public via the press. If Clive Schlee decided or was advised to face the press alone, while Mr. Perkins and legal advisors coward behind him out of view of the camera, with him later also walking alone through the mine field of the press, only he knows. But it shows what I experienced in Pret for 10 years, there is no “one for all and all for one” principle in Pret, the “family” illusion that Clive Schlee loves to portrait has always annoyed me, as the reality is Pret being a brutal and dishonest profit driven company, or a very dysfunctional family at best, breaking down as the mask is falling and the public starts to see the true face.

 

Jonathan Perkins gave a very poor response in the inquest which not only has many people perplex but angry:

Quote from this news report: “I accept that a number of individuals have had a negative experience, even a tragic experience, but thousands of customers and allergy sufferers shop with us safely.”

He might as well have said: ‘…a number of individuals have had a negative experience, even a tragic experience, but thousands of customers and allergy sufferers balance on the rope of potential allergic reactions without falling off‘.

Let’s just blame the law and the shops, shall we, and disgracefully Natasha herself? If you as the reader is blaming Natasha and her family, please go away from my website, buy yourself a coffee in Pret and stay lulled in from the PR(et) facade! Just click my website away, I don’t want your audience! I am not writing for you!

 

Perkins completely disregards a person’s death AND 9 previous complaints (with 1 also almost fatal) to thousands of customers who mingle their way through the dangers of allergic reactions due to lack of labeling! The lack of labeling is still happening TODAY (29.09.2018) as a friend just wrote to me having visited Pret on the weekend checking the labels.

Perkins further says after being asked what he has learned from Natasha’s death: “The father in me would want to change everything. I would give anything for this not to have happened. We try to do our best for our customers, but humans are fallible. Despite our best efforts and intentions we will get things wrong.”

 

 

Right Thing Naturally

 

 

This response not only angers many people including me, but it shows the core of Pret’s repeated negligence, and in my opinion plain arrogance in how they deal with many issues, not even putting on the brakes regarding life and death issues. For one, he had to admit due to Pret’s complaint logs, that he knew of the 9 previous complaints before Natasha died, but NOTHING was done! The father in him would want to change everything?? He missed a minimum of 9 opportunities to change EVERYTHING! And to excuse a death and negligence with just being human and fallible is outrageous and sickening, especially since Pret expects perfection from their shop staff and penalize employees easily for the smallest mistakes, mainly blaming downwards!! I survived being penalized and bullied even during traumatic bereavement.

Jonathan Perkins walking with his hands in his pockets, not taking responsibility, not resigning but hiding behind Clive Schlee from the camera’s view speaks volumes of Pret’s core values of “doing the right thing naturally”.

“It’s what makes Pret, Pret”!

 

 

PretDoingRightThingHaHa

 

Heartbroken for Natasha and her family!

 

The self-assured and patronizing response from Clive Schlee, CEO to an open letter in 2015 will also shed enough light behind the shiny PR(et) facade that gets more and more cracks by the public exposure of the fact that people, customers as well as staff, get hurt physically and mentally:

 

2018-09-28 Another OPEN LETTER_2

 

 

2018-09-28 Another OPEN LETTER_2

Link to Tweet

 

 

For him as the CEO to personally reply was supposed to impress Alicia? Well, it didn’t!

Last sentence in his response, quote: “Is there anything else that you would specifically like [u]s to do?”

Yes, RESIGN Clive Schlee!!

 

 

2018-07-06 Head Office PR

Former IT Analyst’s employment review

 

 

Maybe Pret can learn from London’s Royal Festival Hall café. I used to chuckle when I ordered a coffee before a concert when I saw this sign of a “Honey NUT Tart” visibly loaded with nuts and the price tag saying: “Contains Nuts”! I thought it funny and made this photo, but now I don’t laugh anymore! Apologies to all allergy sufferers! The RAH’s diligence makes sense now! And this photo I made as far back as 2013 or 2014.

 

2014-07-21 Contains Nuts RFH

 

 

Heartbroken for Natasha’s family, who like all people who have lost loved ones due to neglect in unnecessary and avoidable deaths, say that they hope Natasha’s death will lead to change and save lives.

I join that hope, but I also hope that the top leadership of Pret resign or get dismissed and prosecuted, mainly because of the high and unattainable standards they expect of their staff, while themselves hiding behind a facade and their millions and hurting people. I myself have given Pret the benefit of the doubt one too many times while I was bullied, gaslighted, manipulated and ultimately dismissed during bereavement with my dad in intensive care, just out of a coma.

Pret does NOT care for people nor the health of customers and staff alike until caught publicly. The time has to come that the top leadership are called out to take responsibility away from the sweet-talking slogans they are so effectively known for.

To quote only part of one staff review (Clicking on “Show More” to see full review):
“I want to be as loud as possible here – PRET DOESN’T CARE!” I just feel very strongly that the general public view of this company is very far off from the truth, and I believe in using my voice.

That makes two voices already… And since news of Natasha’s death broke, more positive reviews seem to appear in support of Schlee and Pret. It doesn’t matter how many rally around the CEO and the company, a person died, others were hospitalized and suffered scary reactions to products.

How many more have died that we don’t know about if Natasha’s death that happened in 2016 just comes to light now? How many died of food allergies or staff by suicide that is under the carpet?

 

2018-09-30 My Tweet on death suicide

 

 

Nothing further to say, hey!

That’s not for today… I’ve made my statement”

When is the day, Clive Schlee, when, with you being “deeply” sorry for Natasha’s death two YEARS after she died because this is public now? When is the day?

 

 

Dear Clive Schlee,

could you please stop the PR(et) machine, put on the brakes and truly live up to your slogans to do “meaningful” change? Could you please bring real change for customers’ lives as well as for staff?

Your demands and slogans towards staff to “go the extra mile”, “strive for perfection”, and the most ridiculous of all, Pret “doing the right thing naturally” will always come back to haunt you. I know neither staff nor yourself can live up to micro-managing and fear managing slogans you have had in place for too long. Changing those would be a good start.

You calling me your “late light girl” two months before I was dismissed while my dad just came out of his coma in intensive care, knowing how I suffered during bereavement under your and HR’s leadership, or the lack thereof (!), almost losing my life as well, staff suffering… and you still do business as usual!

You are no “undercover boss” who is oblivious on what’s going on in your company, you are present in Pret like no other CEO. You are very very aware of what is happening inside and outside of Pret. There is no excuse of the suffering of PEOPLE, of customers and staff alike.

Unless you truly change the slogans, the labeling and other health & safety issues, including mental health & safety not just “on paper”, starting by having enough staff on the shop floor instead of cutting labour to increase your millions, as well as having real and more than adequate training in place… until you truly live what you preach this will keep happening and the crack in your PR(et) facade will widen.

Please step out of the shoes of the likes of McDonald’s, Amazon & Co.

Pret is still small and intimate enough to make a real change that wouldn’t be just “meaningful” but life-saving as well as enhancing physical and mental health!

Please heed. Please change direction, sir, or resign and make way for a CEO who would truly care for all people’s lives (customer and staff alike), for their physical and mental health.

Sincerely,

Your Late Night Girl!

 

P.S. And dear Pret, could you please NOT task anyone to contact me, as a former team leader colleague of mine whom I used to highly respect, until I learned of his lies, called and then texted me two days ago, whereas in over three years I haven’t heard from him and him having lied in an investigation hearing that I raised because I was bullied by our then line manager. I immediately asked him to not contact me again and go back to Pret to which he replied that he contacted me “by mistake”. Of course, he did! Please, you should know by now, especially after gaslighting me via this person, that I won’t fall for your toxic and corrupt HR department’s tricks anymore. Thank you!

 

Selected Quotes of Pret Staff Complaints.

Comprehensive, but not exhaustive list of Staff Complaints.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Before they mute my response to Pret’s CEO regarding Death…

 

Not good enough, Pret!! Not good enough!

Some of my tweets have been muted lately since the news broke of the girl who died (in 2016 already) from a Pret baguette due to allergy.

Before my response is deleted or muted again, here it is again.

Pret has absolutely NO excuse for this!

What I wrote in the tweet regarding “going the extra mile”, “striving for perfection”, “doing the right thing naturally”….

These are slogans, suggestions, requests and demands Pret has in place for staff. These always bothered me because Pret is not living up to their own demands.

Shortly after my brother’s death and mistreatment in the middle of grief, my suggestions since May 2015 to Pret’s HR department regarding staff treatment, especially of the bereaved have not only been ignored, but I have been bullied on top of it. Only when I involved Clive Schlee, CEO (who later labeled me his “late night girl”) did some support start, but a lot of it was to cover Pret’s own back. A lot was “Pret-entious”!

The bullying which became more subtle later on in the middle of my already traumatic bereavement have made me mentally ill with my emailing, which I extensively explain in other blog entries and how my ordeal started.

I still may be too naïve to have hopes that Pret TRULY can change direction if they put their priorities right. But I firmly believe Pret’s toxic and corrupt HR department needs a serious re-vamping in new leadership, as well as a new CEO who doesn’t just sweet-talk their way out of a disaster or tragedy when Pret gets caught “doing the wrong thing naturally”!

My response to Pret’s CEO as it may be deleted or muted like it was done with some of the other tweets:

 

2018-09-28 MY Response 2 Clive BBC2

 

Link to Tweet

 

Dear Clive Schlee and Pret,

I still have hopes that you change direction regarding work conditions, true customer care, quality of training staff to assist customers… away from your well oiled PR(et) machine and truly live up to your slogans. Not just for customers, but also  for staff, as we all are human beings, sir, not staff as work-machines and robots or customers as piggy banks for your millions.

For the sake of many who suffered to the point of even becoming suicidal, as well as for the public, that is becoming aware of the negligence in Pret which is not an isolated incidence.

Selected Quotes from staff complaints.

Sincerely,

Your Late Night Girl

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret Quotes of the Month – September 2018

 

Depression pexels-photo-246804

 

 

Key words in the quotes:

“GET REALISTIC and stop punishing your hard working teams.

Calm down and take a step back – proper communication is key, over-reacting doesn’t help anyone nor does assigning blame before even fixing a problem.

The manager is so rude. They treat their employees as slaves. It would be good if they educate their staff to treat workers (fair, well, good, better?), they are aggressive and badly educated.

… not worth if you have a manager who shouts at you every five minutes.

Managers are very bossy and unprofessional, a bit of exploiting. Be honest and kind.

Attitude of the manager towards the employees. No understanding to empathy.” …

 

Yep, no understanding to empathy. I survived being bullied during bereavement which was already immensely traumatic how I lost my brother. I was then manipulated, gaslighted, exploited and taken advantage of in my work and aim to better work conditions. To top it, I was then fired while my dad just came out of his coma in intensive care, still hooked on the breathing machine and tubes. I was dismissed two onths after Clive Schlee, CEO labeled me his “late night girl” (late night emails to Pret, friends, counselors out of trauma often drunk) further stepping on my dignity.

I wrote it somewhere else already that Pret with their shiny facade and well oiled PR(et) machine can meet me in the middle of their sugar coated look. Pret can do the PR and I do the ET. They do Public Relations and I Establish Truth with the quotes of the Review websites, YouTube etc. and my own traumatic experience.

 

 

2018-09-01 Do not apply

 

 

 

2018-09-05 Calm down

 

 

2018-09-10 Aggressive

 

2018-09-10 Aggressive2

 

 

2018-09-14 Exploit

 

 

2018-09-21 Managers Attitude

 

 

Collected Staff Complaints from various Employment Review sites, YouTube, Twitter etc.

 

Selected Quotes from the Staff Complaints list.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Open Letter to the “Misery” Shopper

 

Dear Mystery Shopper,

I hope you forgive me for calling you the “Misery” Shopper. That is how I often experienced you: merciless, unrealistic, arrogant and plainly non-caring. You gave us often very good comments, recognizing my hard working teams and with it also my hard work with my teams. Thank you for that. But many times I suffered deeply under your unfair comments, especially while going through bereavement with equally merciless bosses who only cared about their bonuses and reputation.

I can forgive you as you didn’t know what I and colleagues were going through, but my bosses knew and had no consideration nor care. The Mystery Shopper results count for the biggest chunk of management and OPs Manager’s bonuses, so this was the greatest pressure as well as torture, and the rewards were just too little for us teams. One manager said to me once when I was new in his shop that he closes his eyes to anything but the Mystery Shopper. In other words, he was happy for any mistakes or shortcomings, be it in the finances, health & safety etc. but was not willing to accept poor MS results. I just came from a branch where I was bullied for tiny things, and I responded to him that he should not close his eyes to anything! Of course that did not make me favourable towards bosses like him, but I wasn’t concerned! I had the loss of my brother on my mind.

And yet, even if Pret would have canceled the Mystery Shopper scheme, I would have worked exactly the same, as I love quality and giving customers the best service they deserve, not just because they pay money, but because I love people. Full stop!

 

 

Face off man-845847__340

 

 

You can only be a Mystery Shopper if you have never worked in retail or the food industry, so you would not empathize with the staff, but judge as a “proper” customer not understanding the pressures of the business. You are being instructed to be fair but firm, whereas I often looked at it hoping you would be firm but fair. You often choose to be firm. I have had outstanding comments throughout the years, including twice being commented on as having the best team yous have ever experienced. That was very kind for you to write, it didn’t help with my bosses, though, as it was never good enough, what we as the teams achieved. But that aside, it is about you in this open letter.

 

2012-10-12 MS 1

2012-10-12 MS 2

I and my teams received many comments like this throughout the years, but they have not helped me against the harshness of my line managers. It was never good enough. Towards the end of my employment in Pret I would even submit 4 pages of ideas on how to improve the Mystery Shopper and passed it on to my OPs manager. I had another 4 pages of ideas, but never submitted those as that OPs manager promised me as the Team Leader extra incentives if the Mystery Shopper results would improve (as if we needed improvement with almost always perfect scores!), but she never lived up to her promise. I delivered, but as usual left empty handed with broken promises. Another typical Pret “behaviour”, suck everything out of your staff and leave them stranded.

As with any other job, every Mystery Shopper is different, there are those who really take it serious at the same time have an eye on fairness. Others of you don’t really care too much, you come in and out so fast to just finish that job and within minutes you decide for the team to not get the bonus for whatever wasn’t right for you. Never mind them working and toiling since 5am or earlier with an angry manager giving them a good telling off later, because their bonus got even a bigger dip down.

Your job is to judge, no matter how long or short your visit. I hope you forgive me when I re-name you as the Misery Shopper as many times when the scores weren’t so good, even when we still had the bonus, the manager would give us a harsh telling off, because the managers and OPs rely on the scores to increase their bonus and competition in the areas. The Misery Shopper contributes most to their bonus and the ranking, that is why the teams get the most pressure from it.

It was particularly hard when I served you and your feedback was that I didn’t smile or that team members should not work while sick because I coughed during service. I am sure you are under the impression that the teams get paid when they are sick at home. But they aren’t paid sick-leave for the first 2 -3 days depending on age regardless if they have a sick note. Thus forcing them to go to work, cough, receive negative ratings for it and the manager gives them a hard time.

It’s a complete 100% lose-lose situation. If you stay at home because you are sick, you won’t get paid after your “well-being days” are used at the sole discretion of your manager. Also, your manager doesn’t like you being off sick, especially if you are a leader, like I was. They doubt your illness, I had that even while depressed and with a panic attack on sick leave, my manager didn’t believe me, but that’s another blog entry in itself.

If you do go to work because you need to pay your bills, the danger of serving you and receiving a bad report, and with it a telling off from your boss in the office, nothing is ever in your favour, no matter what you do.

 

2014-12-01 MS cough

Quote: “Team members should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful to smile that day.”

I didn’t feel cheerful to smile as well after the telling off from my line manager afterwards. You got told off in the office because you didn’t smile, and while the boss is telling you off (who by the way does not smile themselves, just as a side-note!) and then the non-smiling boss orders you to smile! You go out extremely humiliated, discouraged, with low motivation, and yet forced to smile if you don’t want to find yourself penalized or losing your job.

Another example of a Team Leader who complained on Twitter about being sick:

 

2018-09-13-59-staff-tweet-e1536844434384.jpg

 

 

In detail:

 

2018-09-13 #59 Staff Tweet2

Link to tweet plus, I responded to Pret’s saying sorry, but my tweet has been deleted or is hidden somehow. But it is still on my Twitter as well as a screenshot in one of the “Quotes of the Day“. Pret of course keeps any of my tweets they may use later against me. That’s fine with me.

 

 

But I can more than relate to this Team Leader’s “review”. You are made to feel guilty when you call sick, because when you are off sick as a leader, the manager has to pull up their sleeves and work instead of just sitting in the office!

So, dear Misery Shopper, what exactly would be a cheerful occasion to smile? And you probably think that this is an exception and that surely if a team member goes through bereavement there would be empathy and understanding. Wrong again. Having to smile NON-STOP especially for 8 – 10 or more hours a day, in an intensely, excruciating and brutal work environment, and on top of that just having buried a loved one…

 

This is nothing short of developing either superhuman abilities or mental illness!

 

 

Pret Uniform2

 

I wrote it to the real Pret customers already, that I wished sometimes I would have been able to wear a badge like a pregnant woman does with the “Baby on Board” badge, or a disabled person with a “Please offer me a seat” badge. I would have needed a “Please bear with my grief” badge, as my manager was merciless when I didn’t smile, even during bereavement. When I did smile and this feedback was given in your report, my manager never acknowledged it either. Never a word of, “I know you are going through a terrible time with the loss of your brother, and you still come to work and even smiled, well done, I don’t know how you do it, but you are doing good, if you need anything, a little break to take a breath, just let me know.” … Nothing of the like. Just a telling off and you go home later wanting to end your life.

I would do this with my team members once I was aware of problems in their lives. I’d encourage them, offer them some extra break or if they need to disappear for a few minutes when I saw them in tears. But for some reason I did not receive this common human kindness from my line managers, except from only one I worked only for a few weeks when she then went on maternity leave.

I wonder, dear Mystery Shopper, if you would also be so harsh with a team member if you knew they had a loss in their life preventing them from smiling. Would you be as merciless as the managers?

I survived the bullying and harshness, I became ill and at times suicidal when I couldn’t take this brutal treatment anymore. And I know of others who became depressed, ill, suicidal. But I survived and live to tell my story, and I tell it so bluntly because the thought that I may be dead now, jumping of a bridge because of the turmoil I went through, my body still freezes when I think of the close call I’ve had!

 

Bullying can kill

 

You will continue to do your job trying to be fair but firm, I would just want to ask you to rather be firm but fair, or better even, kind and fair. The people in HQ who come up with these rules and penalties don’t care about the stress on the shop floor and in the kitchens. They know very well how difficult and cold it is, but it is not of their concern.

Your job is to feed back if the team smiled amongst other things you check on, no matter what hell they are going through. I hope you won’t be judged so hard when you go through tragedies.

Thank you for reading.

Kind regards,

Ex-Employee of Pret, or as I call us “Ex-Prets” 🙂 ( <<< now that’s a real smile!)

Late Night Girl2

 

A compiled list of staff complaints from various review sites, YouTube and Twitter. Selected reviews as Quotes of the Day.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Song of the Day #1 – “Don’t Pick a Fight

 

With A Poet”

— Madeleine Peyroux

 

 

bird-feather-2505307_960_720

 

 

 

I re-wrote the lyrics
— Late Night Girl

 

When you’re working in a chain,
where your bosses give you pain,
make you want to start a big fight,
’cause they talk as if they’re so right.
There is one thing to remember,
in case you haven’t heard:
You can sack another staff member,
but you cannot smite a word.

 

 

So, don’t pick a fight with a poet.
Don’t hide behind your PR.
Whether it’s wrong or it’s right,
there’s a lesson in life,
and to learn it, you need to listen up,
cause staff’s had enough of this crap.
When you treated me so poor,
I almost died but I came through,
and you want to prove me all wrong,
you think you are so strong.
You can try to make them listen.

You used to be my boss,
but the survivor is the one
who recovers from their loss.
So, don’t pick a fight with a griever.
Don’t corrupt the hearings for our gain.
Whether it is wrong or it’s right,
there’ll be a lesson tonight,
and to learn it keep turning the page,
’cause a poet knows, that ink will never age.
Over here on the screen with a Customer’s grin
making rhyme out of broken lives
cryin’ the hymn.
And memories from good times,
clicking away free coffees and treats,
congregating the world
with a keyboard and tweets.
Don’t pick a fight with a traumatized person.
Don’t raise your voice against them.
Once they have nothing to lose,
there’s only truth to choose,
and to accept it, you’ll have to return,
to the basics of kindness to win … again.

 

 

blur-blurred-book-46274

 

 

 

 

Doing the Late Night Girl Thing Naturally!

 

P.S. to the readers who collect, please remember copyright.

 

Late Night Girl2

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #59 – Pret A Anger

 

2018-09-13 #59 Staff Tweet2

 

 

2018-09-13 #59 Staff Tweet3

 

2nd July 2018 Leader Tweet NOTE: This tweet is visible but not the initial Tweet from Pret’s CEO, except when I am logged in to my Twitter as many of my tweets are “shadow banned” (Please google shadow banning – secret censorship).

 

Quote of the day:

 

“!!!! … !!!!! … !!!!!!!! … !!!”

 

— and —

 

“…go work with fever 40 degree because nobody can cover me as leader made me undervalued I was very depressed !!!!the management give to me a lot pressure complaints about because I was calling sick I asked help but nobody help me out to change shop… I have infection of my livers because expired dates food is not been checked properly dates nobody following standards… I’m surrendered because I chose health and my mental well-being…”

 

Translating this very common problem in Pret:

She is overworked, not appreciated, over pressured and can’t even take off sick because there is no leader to cover her. Management is either swamped themselves or don’t care as both situations I have experienced time and time again and many others complain about in what I compiled onto one page from different Employment Review websites and YouTube.

There is no time to do one of the most important things, which is to check for any items that went out of date. I have experienced this countless times, I did the date checks, then my boss came to work and started having a go at me for why I haven’t done anther job… If you do the other job, the boss has a go at you for why you didn’t do the date check! So, after a long time of bullshit like this, I prioritized with what the most important health and safety issue is and this was my argument when I was rebuked again.I said this many times, even while working in Pret when my colleagues were frustrated about the harsh leadership, I likened what Pret is doing with the metaphor of binding the feet of the employees and then demand for them to run! No matter which direction you stumbled, it was always wrong!

There is no proper training, no proper leadership, standards are low and this Team Leader is trying her utmost best to keep up standards and try to work as best under the circumstances. She finally decided to “surrender” (give up, quit) by tweeting this, maybe leaving Pret, maybe she was placed in a better shop so she won’t openly complain anymore.

One hint of this trend throughout the company is in this staff review, of cutting staff to maximize profits, but then the health and safety of staff and customers are compromised. Quote, “Either stop cutting hours or stop giving teams a ridiculous amount of tasks to complete.”

My experience with the bullying during my loss and trauma in 2015 came to its peak, which I describe extensively in another blog entry about how I was bullied and gaslighted which I named Pret A Manipulate. I was one of those Team Leaders as well, like this Leader in the Tweet here, who took my job very serious. In the shop where my ordeal was the most painful and scariest, there were no morning date checks done, only evening checks. So, when an item was found out of date, the evening Leader was penalized even though the standard was to do a morning date check, but that standard was not followed. I always stressed this to my Leader colleagues to do the morning date checks, and not just tick off the box in the daily date check list lying that the checks were done. They always said that there was no time, and I stressed again that we need to find the time as this is one of the most crucial tasks for health and safety reasons.

One evening I did miss to take out 1 (ONE!) Lemon Cheese Cake that would expire by the end of that day. I saw it in my evening checks that I did hours before closing time. I even circled it on the date check sheet for me to remember to later take it off the fridge and waste it, so it won’t be on the shelf the next day out of date. I even remembered that I checked again when we closed the shop at closing time, but I didn’t see it anymore. I assumed we sold it and I was delighted not to have to waste food and money, as this is a more expensive item to waste.

But the area manager who targeted me for months for little things did one of her checks the next day, which was my day off (interesting she did the check on my day off!) and she found that ONE Lemon Cheese Cake. Long story short, she tried to penalize me, wanting to put me on targets etc. while in reality a colleague of mine left multiple items out of date in the fridges and was known for his poor working conduct by all colleagues. At one point he left about 40 – 50 items that were out of date in the fridges in ONE night, which I then found on my next morning shift and during the checks couldn’t believe how many items I had to pull off the shelves! Also, as there were no morning date checks, which is standard, but in that shop no-one except me was doing the morning double check, I was still the one she wanted to put on performance targets! I realized very quickly that she was targeting me.

But it backfired on her when I found the 40 – 50 items a few days later, communicating this to her and asking her for a meeting to speak about why I am being treated so harsh for little mistakes while I worked my butt off DURING the darkest time of my life having lost my brother. From then on she tried to get rid of me, shifting me around shops and using other managers to target me further. I realized very quickly that ANYTHING, the smallest thing can be used against a person if someone is out to target them. From this time onward the rota was adjusted to include the standard morning date checks!

 

Anger.jpg

 

This among the many other mistreatment I share on my blog, made me so paranoid, mentally ill, and I still now suffer from panic attacks. For a regular person who isn’t going through trauma or bereavement this would be already a nightmare to deal with, but I was in the middle of dark grief and had to also be dealing with poor, terrible management like this. I felt like I was stumbling through a war zone in a mine field, being shot at from different sides trying to desperately get out this mess!

I almost ended my life and this is why I write so passionately about my Pret experience, because people become mentally and/or physically unwell at best and suicidal at worst.

In a drunken stupor I write my anger in Tweets and on my blog at times, trying to still come to terms, and I am not proud of it, but I will never ever be silent about what I have been through in the middle of grief and trauma, which was then added by repeated mistreatment, manipulation, gaslighting in Pret A Manger.

 

 

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

How I became a Late Night Girl

 

Clive Schlee, CEO of Pret A Manger stepped on my dignity, patronizing me by calling me his “late night girl” two months before Pret fired me while my dad was in intensive care, just out of a coma. Why he labeled me this I explain on my blog here in detail. I adopted this “label” to be a sore in Pret’s sight, in hopes they will never do to employees again what they’ve done to me.

 

18-tk-ca-2012.jpg

 

On 12. January 2015 I woke up and checked my email while still in bed blurry-eyed. Bed, the most vulnerable and safe place to be in. I had late shift that week and thought I quickly check my mail before turning around to sleep some more and later go to work.

I found myself making the fastest jump out of bed I’ve ever made, but that jump felt like slow motion, as if I got stuck in mid air and my room was moving by me in an eerie pace. The light painted wall became fogged up like someone just poured a dust-like grey powder over it. When I landed on my feet, I felt like a deformed cartoon character out of a Tom & Jerry fighting scene, who got whacked over the head and entered into another world. But it was more like a shotgun hole in my gut, something ripped life out of my system and left a huge crater behind.

My bedroom wasn’t my bedroom anymore, my apartment wasn’t my apartment anymore, my mind wasn’t my mind anymore. It was just like it feels when you return from a two or three week trip to a different country and culture, returning home and your place has a different feel to it, a stale atmosphere because you’ve gotten used to a different place, food, impressions, language.

Of course your apartment or house is still the same, it’s just you who has to readjust to the familiar and safe place you know so well and fill it with life again. But for me it was like I’ve come “home” to hell. It was the beginning of a very long and dark time in that world, which I am still standing in with one foot, while the other foot is trying to venture out to find green pastures.

In a 6 or 7 sentence email the sender went down a quick and short route to inform me that my brother has been found dead in his flat on the 15. December 2014. Next of kin could not be found in time (in a country as efficient as Germany!). Cause of death not clear, no autopsy, he lay dead for an estimated 6 days plus/minus before he was found, and then they just cremated him before finding us!

[After I flew over the next day to personally – not over the phone! – bring my mum the death of her son she gave life to, we arranged for his urn to be brought over from the city where he lived in. To our utter disbelief they sent his urn via post to the city’s council where my mum lives, so we can bury whatever was left of my brother close to my mum. Another German procedure I didn’t know was even done like this, sending an urn via post?!]

Furthermore I was advised to reject the inheritance as his estate was highly in debt, which also meant I learned later that I could not retrieve any of his belongings and was informed later that any belongings with no financial value has been destroyed…

The email ended with some other instructions. Kind regards.

My phone became like a curse in my hand that I could not understand that this was a phone I was holding, just starring at it, reading an electronic mail giving me a message of death.

I died that day.

 

 

 

07 TP crop

 

When Machines Bring You Death

 

A Plea!

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #56 – Pret A Mask

 

Pret Uniform2

The Pret A Manger Uniform Cupboard.

Take your pick Team Member, any of those will do.

 

Quote of the Day:

“Forced happiness…management tends to have a patronising approach to employee, and a customer service way that request people to show a “fake” happiness.

 

I got in trouble when I didn’t smile at times after the Mystery Shopper mentioned my lack of smile. What the “Misery” Shopper didn’t know (and probably didn’t care about anyway) was that I just buried my brother and my managers had no mercy on me.

But even before that, I had a cold once and coughed while serving customers, and the Misery Shopper wrote this report after which my then line manager had me in the office, giving me a good telling off.

Side note, Pret staff are not paid sick leave unless they have a sick note from 1 week sickness onward, the first 2 days are not paid *cough*:

 

MS_Cough

 

Magnifying the small print (or press ctrl & + until you can read the comment, to decrease size again ctrl & – ).

The Misery Shopper commented: “Team member should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful enough to smile that day.”

Amazing observation. I also wasn’t cheerful enough to smile when my brother died AND Pret A Manger bullied me during bereavement. What now dear Misery Shopper?!

 

 

2018-08-30 #56 Forced Fake Happiness

Review from a former Assistant Manager, London Nov. 2017

 

One GM would hold a meeting in the kitchen and tell us team to leave our problems at home and that our smile is part of our uniform (while he never smiled during customer service).

 

PLUS

” This job can annihilate every piece of humanity inside of you. … you are required to have the widest fake smile on earth, highly pitched voice and again be as fast as possible, its all a race. … You will loose everything that makes you human.”

PLUS

“One of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were were having fun and smile at all times.”

PLUS

“extremely rude co workers, unprofessional management, not properly trained however expected to know what you’re doing and smile while doing it.”

PLUS

“Minimum salary for everyday smiling … We have to be smiling a being polite to a bunch of unpolite people.”

AND

“Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.” Former IT Analyst reviewing Head Office, Dec. 2017

ETC. ETC. …

 

FAKE happiness; FORCED happiness; FAKE smile; Pret-ense; EMOTIONAL labour; SMILE while sick; SMILE while bereaved; NO MERCY, smile for the millions that Pret’s CEO is pocketing and the thousands upon thousands of £$€ the top leadership reap in bonuses.

@Pret, it’s your turn to smile and keep your PR(et) machine working!

 

Selected “Quotes of the Day” taken from the complied list of Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

Substantial list of Staff Complaints from various Employment Review sites, YouTube, Twitter etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #55 – Pret A Exploitation

 

Zahnrad Machine

 

Can’t help but appreciating this reviewer having some much needed humour!

 

“Why you was in the fridge for more than 45 seconds?
If you work in Pret you have to know how to deal with a lot of pressure, they will repeat 10-15 times per hour(I’m not exaggerating) to be faster at all team members, the supervisors ask motivation for everything, either if you are just fixing your pants.”

NOTE: True, this reviewer is not exaggerating, micromanagement, control, pressure non-stop.

 

Quote of the Day:

“You should probably consider buying industrial machines to make sandwiches instead of focusing on exploitation East-European employees.”

 

Nothing more to add!

 

2018-08-26 Comedy

TM from London on 16. Aug. 2018

 

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #53 – Pret A Horrible

 

I always leave any mistakes in the reviews to keep it in their own words.

Quote of the Day:

Pros Nothing

Cons Everything

Extremely stressful managers dont know anything and drama every day. People need to know how to take responsibility there. I wouldn’t work there.

 

2018-08-24 #53 Horrible

Former TM, Philadelphia PA 20. Aug. 2018

 

 

Substantial list of Staff Complaints from various Employment Review sites and YouTube.

Concise list of chosen “Quotes of the Day” taken from the Staff Complaints to highlight the common thread of the problem in all of Pret in different countries and cities.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Quote of the Day #50 – Pret A Not Worth

 

pexels-photo-133021

 

 

Quote of the Day:

“Great Perks, but Not Worth The Stress … Either stop cutting hours or stop giving teams a ridiculous amount of tasks to complete.”

 

 

2018-08-18 #50 Pret A Not Worth

Coffee Specialist, London April 2018

 

Extensive list of Pret Staff Complaints from different years, locations and positions.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the reviews linked to on these selected “Quotes” or the longer list of Staff Complaints, and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #48 – Pret A Mouthful!

 

10-Signs-of-A-Difficult-Boss-and-How-To-Deal-With-It-8

 

This is a review from February 2018 of a multi-tasking TM who covers for Barista, Hot Chef, probably also kitchen as many of those “multi-taskers” are thrown into all kinds of jobs to cover after managers cut staff all over the place to maximize profit. So, this person knows what they’re talking about.

Several Quotes of the Day:

“Considering it’s a coffee shop, you are not allowed to drink in view of the customers. At lunchtimes you are not allowed to leave the till between 12-2pm so end up with a dry mouth and feeling fatigued. You can sneak a drink sometimes behind a wall, but if you’re caught by the manager you get a telling off.

Additional NOTE: I always let my team drink water behind the counter if they weren’t allowed to leave the counter area. Behind the coffee counter with air conditioning often not working properly the air is dry and overheated. Excruciating and inhumane to work like this dehydrated.

 

Living in London you will hardly have enough to live off of. Even with bonus, the wage is not realistic considering the cost of living in the city and the amount of work you have to do at Pret.

The mystery shoppers are very picky and you can lose your bonus for simply being too engrossed in the task you’re dealing with. E.g. restocking a fridge and not stopping and turning to say hi, how are they etc.

Additional NOTE: Again, inhumane.

 

Also when you’re short staffed you may not be able to constantly check the shop floor, and you will get marked down for uncleanliness and again lose your bonus. Very unrealistic expectations

 

You will never get time to 100% finish a task because customers come first. A good policy, but not so good when you’re restocking drinks and a leader will make you go to the till because they can’t be bothered to serve themselves. Amongst other scenarios.

Additional NOTE: Poor management for which Pret is known for.

 

Clash with management. Sometimes your manager will tell you to do something, and then the assistant manager will tell you to do something else or question why you’re doing what you’re doing. It’s annoying and stressful at times when you feel like you’ve done something wrong but it’s what you’ve been told to do!! Have to split yourself into a million pieces.

Additional NOTE: Again, poor management for which Pret is known for.

 

Being a Barista can be highly stressful at busy times and some customers are not forgiving/highly impatient which adds to the stress factor. Flustered team members add to the chaos.

 

Quick turnaround of staff. Some shops are constantly losing and gaining new staff so it can be stressful trying to deal with peoples mistakes. We’ve all been there, but it just makes the day a lot harder when you have 3 or 4 new staff on the tills shouting the wrong drinks etc.

Additional NOTE: Again, poor management, solely profit driven, no care for staff and customers.

 

Managers tend to cut hours…

 

Weekly rota that usually gets given to you a day before the new working week starts, so you generally can’t plan things because you don’t know what shift you’re on.

Additional NOTE: Rotas that should be ready on display two weeks in advance. I worked with over a dozen managers, and only 2 GMs managed to have the rota ready according to standard two weeks in advance and communicated well if they needed to change the schedule a little. Most managers are at a loss of how to do the rota and do the rota on time.

 

You tend to get stuck on certain shifts for weeks on end so make sure you voice your opinion if you don’t want to close for the 6th week in a row.

Additional NOTE: In the first months of my bereavement my then GM put me on 5 months late shift which isolated me from vital support from friends as I got home around 10pm. I voiced my complain but to no avail. This is when my ordeal of the bullying during grief started!

 

The positions are hardly worth it for the pay you get. Better off being a team member if you don’t see Pret as a long term career prospect.

 

Raise the wages. For the money pret spends on waste or joy of pret budget, some could be put towards a £1 pay rise for staff (not including bonus).” 

Additional NOTE: That’s not going to happen unless a lot of people leave Pret.

 

2018-08-16-48-pret-a-mouthful.jpg

February 2018 review of an All-rounder in London.

 

Extensive list of Pret Staff Complaints from different years, locations and positions.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same from different years, even days ago and different countries, in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Quote of the Day #47 – Pret Squeeze A Lemon

 

zitrCrop3

 

Quote of the Day:

2018-08-15 #47 Pret A LemonSqueeze

Team Leader review

 

More Staff Complaints

 

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews. In my 10 years in Pret I worked with over a dozen managers, and only 2 were decent, fair and caring, not to mention hard working. The majority I worked with are immature, discriminating, bullying, insecure, complacent and oftentimes incapable due to lack of training.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #46 – Pret Abusive Staff

 

woman-3089939__340

 

Quote of the Day:

“Don’t just promote the people that you like, promote the people that are the most qualified.”

 

 

2018-08-14 #46 Pret A Terrible

Barista, Chicago IL

 

More Staff Complaints

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews. In my 10 years in Pret I worked with over a dozen managers, and only 2 were decent, fair and caring, not to mention hard working. The majority I worked with are immature, discriminating, bullying, insecure, complacent and oftentimes incapable due to lack of training.

Since I compiled all these complaints, the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit, is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Quote of the Day #44 – Pret A Bos(s)ton

 

Pret in Boston are having lots of boss issues…

 

pinterest 6b0441daa3049330bc421c4343bd9eb5

 

Quote of the Day from the above poster:

“No person deserves to be traumatized or stressed to death by work

Current laws do not address interpersonal cruelty at work.”

 

2nd Quote:

“… only major downfall is the management…. There is no respect from boss to employees…the first motto when getting this job is (employees come first…that is far from the case. Management only cares about money an will disrespect you and make you slave work until the days over, or you quit….they feel that they can do or say anything they want to there employees because they NEED the job and use that against themmean bosses, no respect for employeestreated as a slave worker

Former Administrator, Boston MA

 

NOTE:

Quote: “the first motto when getting this job is (employees come first…)”
I have never heard this, apart from the CEO calling Pret “family” because of the Brexit fear of losing a lot of employees, I have never heard of employees coming first, not in the interview nor in shops. But I reckon that this former employee was just subject to Pret’s PR as usual. Just slogans and words but reality is brutally different.

 

2017-03-24 BOSTON Pret A Mean

 

Other Pret Boston review links:

2017-05-16 Boston MA

Former TM

 

2018-06-29 Hot Chef

29. June 2018 review from former Hot Chef (the hardest job on the shop floor!)

 

 

2016-12-20 Boston MA

Management quality is very low

 

I like this review, very passionate and keen to give a detailed review, proving how much they really cared for the job:

2017-10-24 Boston Blah blah review

 

I am sure Pret is looking into these shops via my listing these areas that have the biggest problems in management! Management issues are actually a problem in the whole company as this comes from the top. But some are priorities, with Boston being one of them. I hope @Pret you are really taking a good look at your leadership style as this is not only hurting people, but when staff are in mental distress, bereaved, unwell in any way it can actually take their lives!

I hope Pret you are listening! And dear Pret, in case you are having a laugh again thinking I am doing all this work for you to get better ratings or improve your public image, I am not doing this for you, I am doing this for my former colleagues, whoever and where-ever they are, as your company, your HR department, and your leadership style has me almost killed. And I know of other people who had the same problems.

So, before you laugh again or hide behind your PR, I am doing this for employees in the hopes you will heed and take action, with integrity and truly doing the right thing, not on paper and not exploiting your workers.

Take all of my “Quotes of the Day” as my Note of Concern to you and your corrupt HR department. Take these as my Disciplinary issued to you. And take these as my Dismissal of your fake, dishonest and corrupt ways.

I will never be silent again.

 

A long list of staff complaints from different positions, incl. Head Office, London and a former Purchasing Director, NYC.

 

NOTE:

Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything but there may be fake reviews! Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews.

Since I published on the Pret website as well as the CEO’s, there is as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR.There are good managers and good shops of course, but the management style in Pret to pressure for more targets and profit is poisoned throughout the company. And in time the truth will always come out.

As true reviews will always continue on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.

In the meantime, click on ANY of the below reviews and read the same in a nutshell: bullying, discriminating management, over worked, missing pay etc.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Quote of the Day #43 – Pret A Blame

 

Several reviews in one. Leaving spelling mistakes in to keep reviews in their own words. Highlights added.

 

Quote of the Day:

overworking envornment , discriminating HR , unprofessional managers

my experience working for this company was not great at all. everyday i felt overworkedthe manager and the workers were extremely unprofessionalthe company treat part time workers very mean because your not apart of there union so the can abrupty fire you and they treat you like you have no rights.

 

2018-06-12 Manhattan NY

Former Barista, NY 12. June 2018

 


 

Oct. 2017 review:

“They give me just under 30 hours so that I will not be able to receive benefits despite me asking multiple times to pick up other shifts. Managers are rude. the GM of my store forgot to change my schedule my first week of working there when I gave them a 3 days notice that I couldn’t come in one day. Manager forgot to take it off my schedule so I got reprimanded for calling out months later, stating that I need to give them a weeks notice, yet at that point I hadn’t even been working there a week and I did give them prior notice. GM has also laughed at me for trying to do my job and the store manager yells at me if I try to help out the hot chef by putting out croissants.”

NOTE:

Rota issues are a big problem in Pret added by GMs not taking responsibility, but blaming and sometimes even laughing at TMs. Not only is the rota not on display 2 weeks in advance as it’s supposed to be, but very often you don’t even know how you are working the very next day, not to mention the coming week starting on the next day. And even when you give 2 or 4 weeks of notice, GMs are very disorganized or complacent, not having a calendar system in place and end up forgetting to give you the shift you asked for weeks in advance to which they agreed to. An absolute organizational mess. Rotas are also often changed without notice, so that you turn up at 5am to then be told that you are supposed to start at 11am or that you are having a day off! I always made a copy of my rota and dated it because GMs then lied and said they never changed the rota after having destroyed the initial schedule.

Regarding blame and reprimanding TMs for GMs faults: Weeks after having buried my brother I was blamed for my missing holiday pay. I noticed my pay for 2 different weeks being unusually low, even though I worked and took paid holiday leave to fly back and forth between Germany (funeral, family care etc.) and back to work exhausting all my savings. The GM smirked at me when I said that I went into rent arrears because of the missing holiday pay. The GM then said with smirk on her face, “Since when can you not pay your rent?” Already in shock I said, “Do you remember me flying back and forth (between Germany and London) these past few weeks? I bought 9 flights taking a friend for support to bring my mum the news of my brother’s death, arranging the funeral, investigating what happened to my brother, taking care of my family, having my mum over for a few days straight after the funeral because I had no choice but to work while still needing to take care of her just having lost her son… paying flights, costs, bills etc. using all my savings and whatever pay came in….”

When I explained why only 2 weeks of messed up and missing pays put me into rent arrears, the GM then suddenly got a serious look on her face, as if to realize ‘ooops’. But, not only did she NOT offer me an emergency pay to cover my rent until next pay-day, an emergency pay which would have been super easy and quick within 1 hour to be arranged, as this has been done on another occasion a year later, but there was NO apology whatsoever! And apart from the 5 months late-shift she put me on from then on, this was the beginning of a very traumatic nightmare in Pret that I almost didn’t survive.

So, this Manhattan, NY review could almost be word for word taken from my experience in London.

 


 

not worth it at all not a good jon (job) not fun not good very prententious people the customers are rude co workers are disrespectful

 


 

“A true roller coaster ride …

I learned you had to kiss butt to move up and how a team Member in Penn station became a GM in just two years. I couldn’t be apart of that. Derogatory management in my experience. No guarantee of hours ,was told to stay home numerous times … Underpaid, too much task, no job stability…”

2017-07-28 NYC GOOD

Former TM, NY

 


 

Working at Pret For me was sometimes good .. mostly bad … The Management SUCKS !! Employees are very unprofessional in the work place … not PROFESSIONAL .. FAVORTISM ..”

 


 

“poor management they need to work on hiring better managers”

(My comment: They won’t because they want managers to be task masters while the top leadership runs a good PR for a good facade. Pret is growing too fast and has no time nor interest in proper management. JAB based in tax haven Luxembourg has bought Pret for over a Billion £$€ and want their investment back. It will get even worse now)

 


 

The higher you move up the more problems you encounter. The expectations versus the pay do not match. They expect perfection at all times, sometimes it’s just not possible.

 


 

“Fast Paced work environment with poor management. … A typical day at work in most Pret A Manger locations is Fast paced,Stressful and Unpredictable. At any moment during your shift you can be sent home or sent to work at another location.

 


 

manic work enviromentSome management is biased and will refuse anyone to advance if they do not like them. But at least you get free lunch and sometimes the coworkers are nice.

 


 

This job is a scam

Odd

over the years PRET has begun to hire more careless people

one of the worst jobs ever

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #42 – Pret A Shady

 

Quote of the Day:

“Fun at times but really shady company. They worked us off the clock and would be quick to transfer even there best workers over favoritism. No stability at all…

Yep, I was never even considered for promotion as I refused to be in the “IN” group playing their games. I saw this also with many other hard working people who never reached beyond team member level, no matter how hard or well they worked. It truly is based on favouritism or when shops are desperate for leaders, they thrust in anyone available.

pexels-photo-884496

2018-08-07 Quote Pret A Shady #39

Former TM, NYC.

More Staff Complaints

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

An IMAGINARY but Honest Interview with Pret

 

Pixabay_interview-2071228__340

 

LNG: Thank you for your time and agreeing to do an imaginary but honest and transparent interview, this has been a long time in the making and I am grateful you finally agree to give us an unprecedented look into your business, especially staff treatment, and what makes you stand out on the high street.

PAM: Oh, no problem at all. Sorry it took so long to agree to an imaginary yet open and honest interview, but we’ve been really busy with our success as you know.

LNG: Yes, well done! May I call you Pret?

PAM: Sure, we love to be on first name basis here. We are family.

LNG: Thank you, you can call me what your CEO calls me.

PAM: Great! Okay Late Night Girl, what do you want to know about our company?

LNG: My first question….

PAM: (interrupts) Oh, would you like a coffee? On the house? The first hit is always free! 😉

LNG: No, thank you, I got my own! 🙂

 

Coffee paper cups

 

 

LNG: So, my first question is, what is the secret ingredient to your success?

PAM: Well, if we stay on the first name we have a secret spelling system here, we love to work with acronyms to really emphasize that we mean business when it comes to motivating our staff. Pret is French for “ready”. So, Pret A Manger means “ready to eat”. Fast food, from already cooked and processed products that arrive daily and are then assembled in the kitchens on the premises. But it is not just food ready to eat, we want our staff to always be “ready to work” come rain come shine, in good days and in bad days, till FS do us part.

L: What’s FS?

P: That’s another meaning, “FS” is the Firing Squad, but officially they are called “HR”, meaning Human Resources, of course. Our HR department have a really great slogan to sell their mission as, “Doing the right thing naturally”, and people buy into this slogan without questioning it, as PC is too common. It sounds too good to be true, doesn’t it? HR don’t do the dismissing themselves, no, they like others to execute this nitty-gritty muddy business. They…

L: (interrupts) What’s PC now?

P: Oh, common’?!

L: Ah, yeah, right. Sorry.

P: Tztz, you didn’t do your homework when preparing for this interview?! You don’t know our 6 P’s?!

L: No, no, yes, uhm, I know them all! (nods, while getting a first glimpse into the intimidation tactics) It’s just a lot to remember what you give your staff to memorize.

P: Yes, that is how brainwashing works, repeated bombardment of silly word games.

L: Sure.

P: So, where were we?

L: With HR not doing the dirty work.

 

ronald-mcdonald-you-re-fired-meme

 

P: Ah yeah, so they fire indirectly using their operational side of the business, managers who are tasked to hold hearings that are “fundamentally flawed” as one Tribunal Judge called it, they are unfair and only impartial if we need to cover ourselves.

L: Ah! So, it’s a lot to do with fear management?

P: You got it.

 

L: And how does the fear management work exactly? Talk me through a typical day in a Pret shop.

P: No problem. First of all, we don’t like to be known as a sandwich “factory”, even though we are hundreds of little sandwich factories. So, we put intensive incentives in place, pay a little bit more here, give a little more holidays there, put on elaborate parties, let the kitchens play loud and fast music to speed up their work pace and avoid them talking too much with each other wasting our precious time, no matter if they get a head ache or a tinnitus etc. etc.

In reality we have no choice but give a little here and there as the job is way too harsh, stressful and non-rewarding. So we apply psychology where we call our sandwich makers “chefs”, let them go through patronizing “graduation” so they assume they achieved something and won’t leave as easily.

 

L: Ah, clever!

P: Yes, it’s all psychology. We have slogans on our packaging saying “Lovingly made in this kitchen today”, we’re having a laugh with our staff because in this high-paced and stressful environment making something “lovingly” would only be to resign!

But our real main ingredient and the real spelling behind our acronym as already hinted early on is, Pret really is a four letter F-word spelled F E A R. It means Fire Early At Request or with the nickname of “Fret” to make it more appealing. Fear management is the main motivator for our lovely and hard working people, but we facade this in the perfect packaging of “Good Jobs for Good People”. We have a lot of good people, but after a while they get so burned out, feel devalued and dehumanized that they are not “good” anymore, and there are plenty of young people lining up for the job. We give out disciplinaries like napkins, we make sure that our staff always worry about their job security, and we don’t tolerate people being vulnerable (takes a sip from the organic coffee).

L: What do you mean by “vulnerable”?

P: Well, simply inconvenient occasions like bereavement or even mental illness of our staff. We feel that especially bereavement is “imposed” on us. That’s not nice.

L: (looking confused) So, it would be best to not be vulnerable, as staff wouldn’t be safe in their jobs?

P: That’s right.

 

L: So, if staff are bereaved, or suffer from a mental illness or disability that might affect their day-to-day work, and even if they work still really good while in bereavement, there is no policy in place to protect them from potentially being bullied by superiors?

P: Yes, something like that. We have a large HR department, larger than the IT or even food team. But it isn’t large enough yet, as one of our former employees has exhausted our HR department after being bullied during bereavement and being held low in shops. So we want to expand our HR staff to not let this happen again.

L: Wow! Must have been hard work. But at least you learned from this and won’t let the bullying happen again. That’s great.

P: No, we won’t let it happen again that anyone approaches HR with their concern about bereavement and bullying like this anymore, even though we advised that person (whom the CEO called his “late night girl”) to raise grievances, as we didn’t want to interfere with how the managers were mistreating her. As we don’t have an anti-bullying policy in place to protect the bereaved, we aim to divert to the grievance procedure as we don’t want to admit that we have a huge problem. A grievance procedure often deters the employee to raise the issue formally, as this is quite stressful to have to come up with all the evidence, not to mention becoming a target after speaking up.

For other issues like sexual orientation, pregnant women, physical disabilities, religious beliefs, equal opportunities etc. we have a strong and clear zero tolerance policy on discrimination, because there are laws in place and we would get into trouble if we’d let those groups be bullied. Sometimes we even use any of the above groups in discrimination to get rid of other inconvenient employees, the laws for the protection of the above groups really come in handy here, even if we have to tweak our reason for dismissal a little.

And our luck is that there are no laws to protect the bereaved, we can openly and even in writing express that this is “imposed” on us without any problems. We just don’t really want to bother with grief and mental issues, even while we know that we all will die, and 1 in 4 of us will at one point or another suffer from a mental health condition. Death and illness can happen to any person at any time for any reason. But we don’t want to think about it and want to just concentrate on the material world with all the money that can be made. If you work for us, your mind needs to be of steel and you better have “Metal” Health.

L: Just like a machine or a robot?

P: Exactly!

L: I see. Hm…

P: You’re catching on fast, I like that.

L: Oh, thank you, I feel honoured! *blushing*

 

flick2

 

P: So, to finish the thought, we pride ourselves in our HR department. They are super busy with all the grievances raised and disciplinaries issued, and of course the firing squad, ready to fire anytime for any and no reason (checking the phone as a text message comes in).

L: Sounds quite efficient. I’m impressed.

P: Thank you. Yes, could we speed this up a little? I have to attend to some business.

L: Sure, just finally I’d like to throw some questions out that you cannot skip, but have to answer honestly.

P: Uuuh, I’m intrigued, fire away!

 

L: Who was the first one you ever kissed?

P: Oh, I’ll never forget my first kiss! It was McDonald’s. We even got married so I can get a green card to the U.S. But we are divorced now, as I gotten my green card and dual citizenship now and won’t need McD anymore. But we are still friends.

L: Any kids?

P: Naa, we were always married more to our jobs, and our different tastes in food finally split us up! Career is more important, and as soon as I had my foot in the door to the U.S. our divorce was imminent.

L: It was a “marriage of convenience” then?

P: You got it!

L: I see. Okay, while on the subject of super mergers, what super powers would you like to have?

P: To fire all the shop staff in one go and exchange them with perfect smiley robots that are so real looking to customers unlike the current prototypes, fooling them, and so increase our profits even more. That way we won’t have to deal with staff not being as productive when they go through personal issues like bereavement or illness. We also won’t have to deal with any human being thinking for themselves. But mostly that way we can truly “man” all the tills at all times and have enough staff, almost more than customers. We could even place a human looking robot with each and every customer, raising sales going through the roof. We would also scrap the Misery Shopper, as we won’t need them anymore since we have perfect robots. Can you imagine the amount this would slice off our labour costs and bring out the maximum? (sigh, what a dream!) But it also means that we would need to rethink the HR department, maybe turning them into mechanics fixing the robots when they break. (ponder ponder)

 

L: Sorry, what did you say, the what? The “Misery” Shopper?? What’s that?

P: Did I say that??

L: Uhm, that’s what I heard.

P: Sorry, I meant the Mystery Shopper *smile*

L: Maybe I just misheard as I had a miserable coffee this morning! The competition hey. Should have gone to Pret instead!

P: Yes, that’s it, it’s all your fault! You misheard, it was your mistake, not mine! It’s one of our important Pret attributes, always blame downwards, never take responsibility. As long as we can smile, we’re fine!

 

robot-916284__340

 

L: Okay back to my questions. What time period would you like to visit, past, present or future?

P: The future, always the future as the present is a blur and the past is done with and not worth keeping fond memories of. We move on quickly, whoever can’t keep up with the pace will be left behind.

L: No regrets then, huh?

P: Hello? We are Pret we don’t regret!

L: I see. Who would you like to collaborate with in business?

P: Anyone and No one. Anyone who could pour more money into us, so that we can squeeze even more out of our workers to repay the investors. We don’t like to share the spoils except only with our HQ people and high up leaders. But if we do have a moment of generosity with our shops, it is mainly to try and keep them before they leave or our aim to win new ones (whispers: Brexit’s advancing fast now).

 

L: What is your greatest accomplishment?

P: Okay, that’s another tough one, as we have so many. But I would say… (looking up at the ceiling, tapping with the fingers on the coffee cup) I’d say it really is our HR department with that ever impressive slogan of “Doing the right thing naturally”.

L: What do you value so much that you would put your money where your mouth is, so-to-speak?

P: Again, investing in our HR department, making them bigger, even though they are already bigger than any of the other departments. We’d like them to give more disciplinaries, neglecting the bereaved and mentally ill, and fire faster. Any support that is in place, most are just Pret-ense for our own fear of the Tribunal, as we like to live up to our name.

L: Which was what again?

P: F E A R.

L: Ah yeah, that’s right.

 

L: What was the moment when you felt you’ve made it?

P: When our staff bought into fear management and unnecessary pressure.

 

robot-3486900__340

 

L: What was the scariest encounter you’ve ever had?

P: Tribunal Judges at first, but when we lose our case in court, we just pay the peanuts the Judges order us to pay in compensation and then go back to business as usual. Our most scariest encounter will always be the customers and public pressure, not to mention the Unions!

L: And the greatest?

P: All our hard working people in the shops, especially those with integrity and longevity during hard times. We really feel intimidated by them, as they show real passion which we only Pret-end to have for them. But don’t tell them, they need to think that they are not valued and their work is never good enough, so they work harder until they burn out and are exchanged with “fresh blood”. It’s like one of our main acronyms: FIFO, First In First Out or our internal acronym BPOFBI: Black Pudding Out Fresh Blood In. If they find out our tactics, it would also be the most embarrassing encounter, but that’s between us.

L: Of course! You do love your acronyms and slogans, don’t you?

P: (Smiling) It’s what makes Pret PRet!

L: Yes, Pret is next to nothing when it comes to PR.

P: That’s right, we are especially successful in this by employing former homeless people to confirm this when the pressure on us gets high to explain why we treat our staff so poorly. The CEO invites a group once a year to his private Austrian property, and that way we win them for our reputation to speak up for us should we reap criticism from the public regarding staff treatment. We also aim to not integrate them too much into regular Pret shops, but are working on having shops run entirely by former homeless people, as they won’t cope in the long-run in a regular mainstream Pret shop, with all the bullying and high stress environment. It wouldn’t look good on our PR.

 

L: Makes sense. To continue with the questions, which food item are you currently working on to be the best selling of all time, not only in Pret but in the world.

P: Well, now you want to know some secrets here, what food item our food team is working on. I can’t let you in on that one, even though I agreed to do an open and honest interview. But I will say this much: it has to do with the Hearts of our staff.

L: Interesting! Similar to dishes like Liver Mousse or Kidney Pâté, but only with Hearts? Like Hearts on a Platter? Are some Minds part of the new stew as well? Oooh, I can’t wait for the new product launch!!

P: (motions with a gesture of sealed lips)

L: What, if any, is your hidden talent?

P: Doing the wrong thing naturally.

 

People-who-are-dishonest-are-perceived-as-incompetent-

 

L: On a personal level, which instrument would you like to play?

P: Hearts and Minds.

L: You can only choose one!

P: That’s not fair! I can’t choose! *biting on the coffee lid*

L: Well, strive for perfection here, a little extra mile will go a long way.

P: Okay Minds, as Hearts are often broken already and useless therefor. The Mind still needs tuning and somewhat breaking like a wild horse that is thinking on its feet too much. We are not in the horse whispering business, we break them!

 

L: Starbucks or Caffee Nero?

P: Pret!

L: Prosciutto or Posh Cheddar?

P: Well, since we go towards more Vegan, it would be Hearts. Organic Hearts of course!

L: Of course!

L: Mystery Shopper visits or Senior Management visits.

P: (regaining posture after the Heart vs Mind decision) Senior Management visits of course, we love to see the nervousness and fear on the faces of our managers and teams when we walk into shops.

L: Makes sense, that F E A R thing again, I really get to know you now and how consistent you are, very reliable.

P: (lifting the head with pride) Thank you. Now I am almost blushing.

L: Comedy or Drama?

P: Since we have too much Drama already, I’d choose Comedy, although they both go very close together in our company.

 

stressed-woman-3309731__340

 

L: Which micromanaging rule are you most proud of and why?

P: Letting our staff sign countless training rules without having the time to really train. We just like to cover our backs.

L: Which other countries would you like to conquer for Pret?

P: The whole world of course, even jungles where the monkeys live.

 

L: While on the subject of monkeys, if you were an animal, what would you be?

P: A Pret-Bull.

L: Why?

P: We like to look intimidating to our staff, but they don’t know that barking dogs don’t bite. We only bite together in groups and when we smell fear, which brings us back to fear management.

L: All well thought out then.

P: Yes. Are you sure you don’t want that coffee? It’s free!

L: No, thank you.

 

L: Final question, what was the best advise you’ve ever received?

P: Hire fast and fire even faster. Made today, gone today.

L: Thank you.

P: Well, that was fun!

L: Yeah, wasn’t that bad, was it? It must feel good to be honest.

P: Absolutely, never thought it would feel so relieving. I’ve learned a lot about myself today. Well, unfortunately, since it is lunch time I have to get back to the pub with my OPs managers for a few pints while our good and hard working people make it happen for us.

L: Of course, thank you for taking the time out of your busy schedule. And thank you for this imaginary but honest and open interview.

P: Any time! And let me know whenever you want that free coffee 😉

L: Thank you. But no thank you. I am on my way to interview Sainsbury’s, one of the big ones to have signed up for the Disability Confident employer scheme, I want to avoid too many toilet breaks during this important interview.

P: Disability what?

 

L: Never mind, you wouldn’t be interested in that.

P: I guess you’re right. We need to keep that fear thing going.

L: That’s what I meant. Thanks again. See you again soon. *not*

P: Yes, oh while you are with them, could you ask them if they would be keen to have a Pret shop inside their supermarkets, like Costa does with Tesco with those rather unhygienic automates? That way at least we could Pret-end again to be part of this Disability thing you talk about without really being part of it of course. 😉

L: I see what I can do… *not*

 

Late Night Girl2

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Quote of the Day #38 – Pret A Manager

 

Quote of the Day:

the staff are great the guys who do the real work. The management suck

 

chicken-2584740__340

 

 

2014-04-26 GM Pest Problem

A Manager review, who says that management doesn’t give a “damn”!

I have had an internal interview once with a manager for an assistant manager’s position. As the GM talked me through his shop and the team, he mentioned that the kitchen in this particular shop is very tiny (as many kitchens are) and that he himself would never work in these conditions! This is a manager saying about the shop he is responsible for, pressuring his team to achieve productivity in a tiny kitchen he himself would never work in! This is Pret management for you!

I have had countless complaints of and conversations with my managers, who themselves don’t like the job or wouldn’t subject themselves to these work conditions, while pressuring their teams without giving them relieve. Managers who have mortgages to pay. I was always disheartened at this attitude from selfish managers.

But to be fair on the cleanliness issue, the cleanliness has approved after EHO / government health & safety visits. It used to be quiet bad, but has since improved a great deal, although with a lot of pressure and at the cost of TMs working extra time without pay! And I will not get into how long it took to deal with the “droppings”. It always takes the government to catch businesses not doing the right thing naturally! But I can verify that cleanliness has changed and improved. That much fairness is on the house!

But staff treatment and the appalling management approach remains a huge issue, as the foundation of success is to pressure staff, cutting hours and squeeze everything out of the teams to maximize profit. And no amount of PR will have current and former employees quiet and me stop to compile their outcry, because it hurts and damages people. I survived, and I will never be silent again.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #37 – Pret A Scream

 

bully-1

 

Quotes of the Day: (Where to start!)

 

This job was one of the worst working experiences I’ve ever had. The management was horrendous… I felt like I was a slave, the manager would scream at me like I was a dog to make the items faster…

One of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were were having fun and smile at all times. Obviously you want to treat the costumers great by smiling but they don’t know what happens in the back and how much stress you have to go through to get all the stuff done in TIME… There’s also no job security because you could get fired for the tiniest thing… you need to dedicate yourself to pret 110%. The manager was always putting me down making me feel like I wasn’t giving my best and threatened to fire me if i didn’t make X amount of item per hour… whoever is reading this and is considering to work or apply to this company, PLEASE don’t do it

 

I have read you and so will others! I believe you. I have been there.

I can underline every word here. In bullet points:

  • The co-workers are great, and I can verify this, the teams most of the time are wonderful, hard working, follow really well the lead as a team leader if you respect them, help/support them and treat them well. It is just when people start moving into management levels, that they start to change and turn from being nice to being task masters out of pressure and immaturity handling power and leadership without adequate training in leadership principles and skills.
  • Fear management
  • Constant threat to job security
  • Unnecessary pressure, even if you don’t mind working hard, it is never good enough!
  • Emotional labour, forced to smile non-stop even while unrealistic (I was bereaved and treated with NO mercy!)
  • Horrendous management …

 

I could go into every sentence in this review, but I want to explain something about this forced happiness and smiling that this reviewer put so well into words:

Quote: “One of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were were having fun and smile at all times.

This expectation is so warped and twists your emotional well-being into this sick feeling and eventually makes you mentally ill. On the one hand there is a manager shouting at you, manipulating you, threatening you with your job security, day in day out – and then on the other hand – is expecting you to be HAPPY and SMILE!

If you have never experienced this sick abuse and perversion of emotions, and this IS abuse and perversion, you will never understand how this feels, and especially when you even go through bereavement on top of this!!! It is textbook emotional abuse!

After I was transferred to a shop of one particular line manager in the middle of my traumatic grief and grievance hearings after being bullied extensively, we had a poor Mystery Shopper result. The Misery Shopper as I call it, literally stated that upon entering the shop they felt “miserable”. No one was smiling, no friendliness etc. So, we lost bonus and had one of the poorest scores ever in the company.

The line manger gathered us team members in the kitchen and gave the biggest “anti-motivational” speech I have ever heard! He ranted on about how “a smile is part of your uniform!” We were supposed to leave our problems at home, and smiling is part of our job description. He repeated that a few times as it seemed he loved the sound of it…

I remember my paralyzed emotions and disbelieve that this nightmare never seems to stop. He then went on to say if we had anything to say about this, to speak up then and there, because later he won’t accept anyone to come to him about this. In hindsight I believe he said this because he knew the team was too intimidated to say something right then and there. But he didn’t realize that when you have lost a loved one, you have nothing to lose anymore as the depth of grief and pain can never be topped with bully-crap management like this.

Perplexed I said to him that I rather would want to say something in person later in the office, not in the group as I felt very strongly to tell him something for which he was notorious, but I didn’t want to be disrespectful to my boss in front of the team! He persisted and said, “speak up now or later there is no opportunity!” I asked surprised if he was sure, he just looked at me. So, I said to him calling him by his name: “But So-and-so, you never smile!”

He was visible taken aback a little and immediately “corrected” me, that it is not up to me to tell him this, but that it is up to his boss to tell him this. I apologized and thought to myself…. what I won’t write here!

But from then on I could see an improvement where he made an effort to smile and be a LEADER and an EXAMPLE in what he expects from his team! He also improved in encouraging the team after I mentioned in the office later that teams are never motivated by being told off all the time, but with some encouragement, miracles happen!

Needless to say, I never gotten promoted nor given the credit for building the team UP instead of tearing them DOWN!

I was getting tired of having to train managers who reaped the harvest!

So, it’s my turn now to rant and rave, and to have my “I-have-a-Scream-speech” moment!

 

 

2014-12-26 NY GOOD

Former Team Member, NY

 

Numerous Staff Complaints along the same lines.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

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Quote of the Day #36 – Pret A Unpaid

 

Hand pexels-photo-167964

 

Quote of the Day:

If you don’t want a lot of stress in your life, avoid this place. Unorganized management always pushes you to finish in time and a lot of time they forget to pay you out. … A lot of dumb and disrespectful employees. Very unfair company

 

2018-08-04 Quote #36 Pret A Unpaid

Former Team Member

 

Taken from other Pret Staff Complaints

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

THE Song for Times Like These

 

Chapman

 

Timeless as history keeps repeating itself.

 

 

Talkin’ ’bout a Revolution

 

Don’t you know
They’re talkin’ ’bout a revolution
It sounds like a whisper
Don’t you know
They’re talkin’ about a revolution
It sounds like a whisper

While they’re standing in the welfare lines
Crying at the doorsteps of those armies of salvation
Wasting time in the unemployment lines
Sitting around waiting for a promotion

Don’t you know
Talkin’ ’bout a revolution
It sounds like a whisper
Poor people gonna rise up
And get their share
Poor people gonna rise up
And take what’s theirs

Don’t you know
You better run, run, run, run, run, run, run, run, run, run, run, run
Oh I said you better
Run, run, run, run, run, run, run, run, run, run, run, run

‘Cause finally the tables are starting to turn
Talkin’ bout a revolution
Yes, finally the tables are starting to turn
Talkin’ bout a revolution, going on
Talkin’ bout a revolution, going on

While they’re standing in the welfare lines
Crying at the doorsteps of those armies of salvation
Wasting time in the unemployment lines
Sitting around waiting for a promotion

 

— Tracy Chapman

 

 

Pret being Careful to Integrate

 

former homeless people into regular Pret shops.

Some more free PR for Pret.

In the PRet CEO blog about the “Rising Stars” former homeless employment program, the idea came up for these “Rising Stars” to solely work together in a Pret shop.

CEO Quote (I added the bold):

“Our shop idea lost momentum when we returned home. People pointed out that we didn’t have enough Rising Stars at a management level to actually run the shop. Others felt we might be leaving them too exposed, as we are usually careful to integrate Rising Stars into our shop teams.”

Might be leaving them “too exposed”? Question: Too exposed for what? Answer: Too exposed to the stressful and bullying shop managers and work environment.

They are “usually careful to integrate” former homeless people “into our shop teams”. Question: Why are they careful to integrate them into their shop teams? Answer: Same as above, because shops are a highly stressful workplace with bullying managers who are drilled for targets and profit.

 

Unfairly dismissed and made homeless:

Pret A Marley shot the Sheriff

Link

 

Many managers have no people and leadership skills, and often are even incapable to run a shop, so they rely on skillful workers covering for them, especially the team leaders (with the green belts) who really are the managers putting in the hard work and running the shops. Managers prefer to sit in the office, looking important and concentrate on cutting hours to maximize profits for the huge bonuses for lower, and especially upper management. They treat their teams disrespectfully, discriminatory and exploitative (see the Staff Complaints I repeatedly link to, as well as my traumatic experience). A former homeless person if they have been traumatized, or suffer from mental ill health would not hold under this mistreatment. And this kind of work environment makes people unwell, losing their mental health and jobs in the first place. So, these “Rising Stars” are more protected, so are the young apprentices. And rightly so, they should be well cared for, I absolutely agree with and would support that.

But my outcry here is, that it looks to me like they are “separating” former homeless people away from the bullying mainstream shops to be able to show how “successful” this scheme is and how much they care for staff or disadvantaged or former homeless people. And this then serves as great PR in the future should “regular” staff complain, the “Rising Stars” then serve as shiny examples.

And further, instead of Pret softening their approach in staff treatment throughout the whole company, integrating people from all backgrounds, treating ALL staff with value, decencyrespect and dignity, they choose to use certain people for PR while continuing to drive all the other employees to exhaustion and frustration to maximize profits. Pret just creates pockets of shops where a certain group of people will be “cliqued” together to show a nice front again. Helping people off the streets, giving them jobs is a decent and noble thing, but it should be the norm. Pret’s CEO should not be bragging about it, using former homeless people for PR, while having countless hard working people unfairly dismissed, and then becoming homeless!

 

2018-11-01 Go back to UK

13. Oct. 2018

 

I myself after having been bullied during bereavement, tricked and trapped by Pret’s toxic HR via their Development Manager sanctioning me to get to me because she had a brother who died in his flat, like mine did. But instead of putting us together to support each other in our common bereavement, she was used to sanction me for my traumatic emailing and she then entered into secret emailing and text messaging with me, resulting in me getting fired days after my dad came out of his coma. This and so many things Pret did could have also put me on the street and the depth of suicidal thoughts I entered in and my question to Pret remains regarding an AMK who died to suicide last year. It is a typical thing the CEO does when he does a “good deed”, he announces it via email to the shops or on his CEO blog, while not caring for the mainstream staff whose lives are getting ruined.

As a former IT Analyst who reviewed head office and how PR is used wrote:

“Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes good PR. Genuinely fake and dishonest company.”

 

2018-07-06 Head Office PR

19. Dec. 2017

 

In my bereavement having made the mistake to approach a corrupted HR department, with the Head of HR AND Recruitment just sweet-talking me, while he, as the Head of Recruitment as well could have easily put me in an area of the business where I could have recuperated in a less stressful work environment, so that my “star” could rise again. But it was no coincidence that I was continuously placed into shops with suppressive managers.

I was shouted at, belittled, held low, given small tasks whereas I was extremely good in my leadership role, but couldn’t grow, information was kept away from me in order to not grow in my work, I wasn’t even invited to a leader’s Christmas dinner shortly after my dad came out of a coma and I returned to work needing to earn money. All of this under the watchful eye of the Head of HR and Recruitment. And all after having worked in Pret for almost 10 years, having a track record of doing an extremely good job, but then becoming bereaved, traumatized, and under the bullying turning mentally ill.

 

Horrible Company Pret

YouTube

 

So, this hypocrisy of “Rising Stars” while their current workers’ “stars” are falling and are stepped upon, is PR that is a slap in the face of anyone who experienced Pret as a “terrible”, a “nightmare”, “horrible”, “bullying” work environment. Disregarding and “discarding” loyal, hard working people because they become an inconvenience in their bereavement or mental illness has been my hellish Pret experience.

 

2018-07-23 Quote #27 Pret Hellhole

13. June 2018

 

CEO Quote:

“Today we celebrate 10 years of the program and I’m pleased to say the situation has changed. We are very proud that enough Rising Stars have now developed through the ranks to become Managers, Team Leaders, Baristas and Hot Chefs. This means we can now build what we like to call a ‘family tree’ – the ideal team structure to run a Pret shop.”

… away from the mainstream bullying management style, continuing to maintain a facade in PRet-ending to be a great working place for people. And no amount of trips to Austria will convince me that Pret has changed for the majority of the people, not just a handful, mainly young people. And manipulating former homeless people, using them for PR so they will say how lovely Pret with its CEO is… I shudder…

 

2018-10-21 #61 Slaves Company

 

I mentioned it in another blog entry already, that it is also very interesting that mainly young people are furthered like this, as the investment will pay out longer, while a former 40 or 50 year old homeless person  brings too much baggage, life experience and a zero tolerance of bullshit. Young people don’t know their rights in the workplace, they are cheap labour, are paid less under 21, and can still be manipulated and molded into a system.

If Pret discriminates like this and refuses to treat ALL their workers fairly and with value, they maintain a viscous circle making people suffer and mentally ill, and ultimately will hurt themselves in the long-run.

 

Another recent quote from YouTube:

“I used to work for Pret as a main barista for about 2 years in London. It was a total nightmare… Their system is utterly mess and they force employees to work extra.”

 

James Ashword video comment by Hailey Hyein Lee

 

And THAT amongst all the other staff complaints, is why Pret knows that they cannot put former homeless people who have been vulnerable for a long time into this mainstream stressful, chaotic and bullying shop environment. And they refuse to change work conditions for ALL Pret employees. That’s just another way to discriminate.

Pret of course will not respond publicly as they briefly did in 2012 in reaction to Andrej Stopa, because if they would respond publicly to my outcry with Brexit at the door and many staff having left already, staff members may have the courage to stand up themselves when they read what I write.

Another quote from YouTuber, Logic 2000 in the comments section of Andrej Stopa’s video:

“I am not sure about trade union thing. but pret is pure exploitation of foreign workers modern day slavery. systematic abuse disguised as productivity target.”

 

2012 Andrej Stopa Video Comments1a

 

Direct and true words!

The truth will always come out in time. I am not worried about this.

I almost lost my life from my Pret experience. And I will never be silent again.

 


 

UPDATE: 12.11.2018

I re-wrote the true Pret program of the “Fallen Stars“, some who became homeless, some addicted, I became suicidal, one AMK ended her life last year etc. etc. etc. The time will come where Pret staff also join the McDonald’s, Weatherspoon, Uber… staff with Unions and strike against the harsh work conditions and fair pay. I at least am proud to have put a spotlight on Pret with the Unions that they weren’t aware before. My work is done, and other will pick up and show the true face of Pret and stand up.

 

 

 

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Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

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PRet A Manger

 

What makes Pret being Pret? Not doing the right thing “naturally” as their slogan says. What does Pret do next to nothing that makes them unmistakably Pret?

 

Word PR.Isolated on white background.3d rendered illustration.

 

I was awaiting an open retaliation or “tangible” trouble for going public with my traumatic experience in Pret, but no, I have to be disappointed again! I should have learned by now!

Pret’s done it again, the PR thing. This blog entry is for them of course a welcome contribution to their PR. I am feeling generous today and will explain why below.

Usually on Pret’s and the CEO’s Twitter there is something about a new product or a scheme like new cutlery, bottles etc. pinned to their pages, but since recently Pret’s pinned tweets are about all the good deeds Pret loves to advertise to the public, how Pret gives jobs to people who were homeless etc. So far so good.

So, the Tweet goes: Look at what lovely things we’re doing! Braaaaggg:

Btw, as an “Ex-Pret” I suggest to run from Pret before the stars fall from the sky!

Twitter Pret

 

and then:

 

Twitter Pret2

… while other staff members are unfairly dismissed and made homeless.

And on the CEO Twitter the pin is about the £1000 for every employee.

This sudden generosity, where it used to take 10 years of service in Pret to receive £1K now is “thrown” at all new and long-term staff, which to me looks like Pret is desperate to recruit and retain their staff, while making others redundant in HQ. Just shifting the money a bit in the midst of this Brexit angst.

 

Twitter Clive

 

So, what’s my problem with these? No problem at all, looks all very sweet and lovely, except to say that I crinch at this hypocrisy!

And I can’t help but think also of age-discrimination. All the former homeless people in the photo seem in their 20s or no older than 30s, as well as the apprenticeship scheme with young people who are paid less per hour, means that the “investment” in them will pay out longer than taking over 40 or 50 year old former homeless people. Young people don’t know their workplace rights yet, they are easily to be brainwashed and molded into a system whereas an older person comes with a lot of life experience and a zero tolerance for bullshit.

One review from a former employee has put it in more “krass” words, that even I find a bit too strong, but the reviewer, a former Assistant Manager who has a little more insights into upper level management and tactics than I have, wrote, quote:

“now the company is just about the profit also it is run like mafia organisation where it is about who you know, the team member are over worked and managers are always working with fear … Get back to basic, care about the team and always listen to the little people, also be open and get rid of some top management who are so corrupt.”

I can certainly verify about the favouritism in Pret where you can work your butt off but are never promoted while an incapable and bullying team member sleeps their way through the ranks. But I just don’t have the courage to say the “M*fia” word and rather quote it, but the PR stunt is certainly a close relative to how Mafia organisations work. They “rampage” their way through a region and town, and in-between they give money to the little people and make substantial donations to charity.

Of course with the Mafia it is a mix of bribery, money laundering and “investing” in the little people, so when they need a boost in their reputation, the small folk will stand up and say what great deed this organisation has done for them! Super duper clever PR in a nutshell.

And a former IT Analyst of 8 years in Pret giving a review on HQ, quote:

“Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes good PR. Genuinely fake and dishonest company.”

 

2018-07-06 Head Office PR

 

To pin ones photo with ex-homeless staff on ones Twitter feed and try to buy current and new staff with £1000 incentives, while the atmosphere in shops show a different story, is what my problem is with this.

Now, I am really glad for these and other ex-homeless people to not only get a shot at work and a new life again, visiting the CEO’s Austrian PRoperty, and also for the apPRentices, who are all treated a little “softer” then the rest of the workforce, but if this is the only response to my public outcry, I am really disappointment. And if I was a former homeless person, I would be really ticked off in being used for a PR stunt like this.

You may say as some have that I am very passionate about my Pret-rants, or you may think that I am too angry. Yes, both true, and if you have followed my story with Pret you will know why, if you agree with my public outcry not, but you will know why.

For any new reader, in a nutshell, I worked in Pret for almost 10 years. After 7 years of service I was bereaved as my brother died and the circumstances around his death and how I received the news were extremely shocking and traumatic. But regardless how his death was or how I received the news, bereavement is bereavement, and instead of being supported, I was bullied, targeted, excluded, shouted at by line manager after line manager, tricked and trapped by Pret’s corrupt HR department and patronized by the CEO who labeled me his “late night girl”. The support that I then received was a lot to cover up their tracks and a Pret-ense in many ways.

Because the managers in shops are not trained in how to deal with a bereaved staff member, the Head of HR met with me after I contacted the CEO for help when the bullying became unbearable. At the first meeting the Head of HR asked me how meeting with him was for me on a scale of 1 – 10. Confused at this weird question but in hindsight understanding that he had the need to get his ego scratched, falsely assuming I was “star struck” in having met with a big gun. Nope, I wasn’t impressed, especially after I approached HR for almost a year with suggestions for support, hitting a brick wall! I needed to meet with and the support from my line managers who were at a loss, frustrated and angry with me, belittling and offensive, and as one bullying line manager wrote in an email to his boss that my situation was “imposed” on him.

And another time the Head of HR met with me again while I was in the middle of a 3-months sick leave, but then not knowing it would turn into 3 months, a sick leave that was kick-started by my line manager shouting at us leaders again for no apparent reason and my anxiety level couldn’t handle this anymore. In this sick-leave I had my first massive panic attack in my sleep, waking up from or with a panic attack I didn’t know one can have in ones sleep. Dragging myself to A&E at 5am in the morning thinking I’m in the middle of a heart attack and the fear of death in me.

The Head of HR met with me again then and made the first of four settlement offers if I resign and be quiet about my ordeal as well as not go to court. Of course I refused as I don’t prostitute my values, nor am I willing to suffer in and “of” silence for the rest of my life. And then he had the audacity to want a “cuddle” when we finished the meeting where we met in a Cafe Nero. Not quite the professional end of meeting I would have respected as such. He put his arms around me and I remember ducking down confused, and later thinking to myself, that he should make up his mind if he wants me to leave or if he wants to cuddle! You can’t have both, sir! But then I heard a few things about him later, and again a lot made sense.

 

 

images.washingtonpost.com

A tutorial

 

Before my brother died, I had a normal life, friends, projects, hobbies, normal problems, bills, just a plain life. Now, Pret was always hard, rude, bullying, but I was able to see through and resist the fear management style most of the time and not take the stress home too much. But when I was thrust into traumatic grief and still working really well, even making the effort to bring suggestions to Pret, I was then drenched in great fear and anxiety that bereavement and trauma brings with it as a default. But this extreme fear was intensified by the bullying culture in Pret. I was like a zombie stumbling around and still don’t know how I even survived this.

So, now where I am publishing openly about my and other people’s experience, having been scared so much by and of Pret, intimidated, confused, angered, now where I am openly confronting this bullying system of Pret, Pret does not have the “balls” so-to-speak to not only apologize, but to respond in a way that would give them a chance to “safe face” and even more, to truly make a difference for their workers as this system is hurting them, and with it Pret in the long-run.

 

YT_JamesHoffmann_Reply2

 

And as it is with everything in life, the truth always comes out, prolonged fear leads to anger and people eventually start to speak out, like in this unprecedented example of sexual violence in Hollywood and the outcry that was kick-started by a little hashtag #metoo that has brought and is still bringing rapists, bullies and abusers to justice. The same it is with systemic workplace bullying, a system like this cannot hide forever behind a PRet smile.

So, posting sweet little photos with former homeless people, using their stories for great PR, and advertising on the rooftops what good deed they’re doing now with the £1000 sudden generosity to each employee, I will refrain from saying what word comes to mind!

 

A former staff member, Andrej Stopa, who was fired for starting a Pret Union is a little more lucky than I to have none other then Andrea Wareham, Director of HR following him on Twitter, which might just be Pret’s way to signal to Andrej that they’re having an eye on him. Keeping him nicely tucked in as long as he doesn’t rock the boat too much.

 

 

Twitter Wareham PAMSU

 

Up until recently I was honoured to have a “Mystery Shopper” on my Twitter following. I had some followers but 1 was invisible, which gave me a good dose of confirmation that when someone has to hide their page, I might be doing something that troubles them.

Unfortunately the Mystery Shopper from my Twitter following has left, or maybe made themselves visible. And as I am customer focused, everyone is welcome!

 

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Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

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Quote of the Day #35 – Trap A Manger

 

Pret A Trap

 

I’m not into comics, but this just nailed it!

Some beef of Greggs supporters vs Pret from Facebook.

I add some horseradish to that.

 

Quote of the Day:

Huge stress. Never stops. Brute customers. Back pain from lifting heavy boxes to restock products. Shouting all around.
listen to your employees. Say something nice from time to time. Don’t insult them!

2018-08-01 Quote #35 Pret A Trap

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

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Quote of the Day #34 – Pret A Unhappy + extra Quote on the House!

 

“You are of course right, hiring happy people is only a part of the solution. If an employee is unhappy, and its affecting their work, ask them what’s up (gently).”

boss-and-lazy-clerk1
My response: I lost my brother and in my bereavement was NOT asked “gently” what’s up, and even though I have and had a proven track record how good I was at my job, I was bullied, targeted, tricked and trapped by line managers and their bosses with the “blessing” of Pret’s HR dept. during bereavement to get me out. I was ultimately fired while my father was in intensive care, just out of a coma.

My constantly approaching Pret and HR since May 2015 until fired in Dec 2017 with suggestions and ideas on how to support bereaved employees as well as improving work conditions fell on stony ground. I turned into ill behaviour and even then was tricked and trapped. In hindsight I understand now what happened to me. But at the time I was so naive thinking they just don’t get me or are too clumsy. Nopes, this was and is systemic to maximize profits and get rid of anyone who seems an inconvenience to them. Anyone who does not fall into (their) line, needs to be pushed out.

I have survived to tell my story as “gently” as possible, collecting and compiling all these reviews from other sites and am waiting which PR stunt, trick and trap or whatever Pret will come up with, to talk themselves out of this one! Silence works, too. Will see. I’m not going anywhere @ Pret, and I will never be silent again.

 

Quote of the Day “on the house”:

“You own everything that happened to you. Tell your stories. If people wanted you to write warmly about them, they should have behaved better.”

Anne Lamott

 

Featured on Pret Staff Complaints. A compilation.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

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The Cost of Systemic Workplace Bullying – 2

 

As I tend to not want to waste time as life is short and no-one is guaranteed another second on this earth, I went straight into the ultimate cost of systemic workplace bullying in my first post, the cost of life. Death by suicide.

In this second post I want to highlight a precursor to suicide: mental health, mental illness in all its forms.

What bullying does to mental health and how I am experiencing it in my struggle to recover is very simple.

 

pexels-photo-278303

 

Systemic bullying sends a distorted and twisted message to the mind.

In a nutshell, if you are in a room with 10 people and 1 person is treating you disrespectfully or attacks you, while 9 people treat you kindly and respectfully, you think to yourself ‘What’s wrong with that person?’

If you are in a room with ten people and 1 person is treating you respectfully and kind, while 9 people treat you with contempt, disrespectfully, attack or exclude you, you think to yourself ‘What’s wrong with me?’

That is what systemic bullying does to the mind and mental health.

Systemic bullying from a group is like democracy gone wrong!

It is not always the majority that is right! It is the majority that is set up of individuals who have their own set of “values”. They have little to no values and principles that are universal and that robs them of courage, blinding them to opportunities to make a positive, and sometimes even life-saving difference.

 

pexels-photo-568021

 

One of my favourite poems by Emily Dickinson, which I interpret in my own way and a favourite poem in general, always reminds me to chose my crowd carefully:

 

The Soul selects her own Society —
Then — shuts the Door —
To her divine Majority —
Present no more —

Unmoved — she notes the Chariots — pausing —
At her low Gate —
Unmoved — an Emperor be kneeling
Upon her Mat —

I’ve known her — from an ample nation —
Choose One —
Then — close the Valves of her attention —
Like Stone — 

 --- Emily Dickinson

 

I choose my society based on the values that I have. And if a majority chooses to bully an individual or a certain people group, then there is something wrong at the foundation of the values and principles of that majority.

If a company does not have a clear zero tolerance on workplace bullying, than I question the foundation on which this company builds their “values” on.

Mental illness is the cost of systemic bullying and is the precursor to suicide.

Is this really the legacy and the cost a company is willing to have on their record, as I believe things will always come to light sooner or later, unless it is dealt with from the root at top levels.

 

Bullying at work

 

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Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

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Quote of the Day #33 – Red A Manager

 

fist-blow-power-wrestling-163431

 

 

Quote of the Day:

“Please have the staff send feedback more often about working within the company. Especially about the managers that come externally, as most of the time, their personality only is good for business, but not for the people that work under.”

Good suggestion, but unfortunately this would be a waste of energy and time because this type of management is calculated and wanted in Pret BECAUSE of business. Take it from me, I wrote my fingers into a carpal tunnel and spoke my tongue into a swollen slab, with bringing suggestion after suggestion to just hit a brick wall of indifference and stubbornness. The slogans and messages that “Pret is a family” like the CEO said straight after Brexit happened, is just PR to try and keep a work”force” in place that is in reality not a family of course, but like the military where they have to function like machines. Whoever doesn’t survive or is too “weak” will be discarded.

The “family” talk had me fooled for years as well breaking my head trying to understand why Pret is not doing anything about the poor management in shops. Ha Ha, Pret IS behind this poor management. “Good for business” is the only goal in Pret, as I came to wake up more and more after thinking for too long that they are just clumsy or incapable.

Military pexels-photo-279991

Last year when I still worked in Pret I was on my lunch break during a shift in my shop one afternoon, when a Manager In Training (MIT) joined me for lunch who just came back from his training day in HQ. He was looking at his training manual at the part of the “The Four Insights Discovery Colour Energies” that Pret teaches and implements for their managers and which is briefly touched on in Team Leader training courses as well.

Remember, the red, yellow, green, blue in personality and management styles? The MIT casually looked at this page while eating and we started chatting when I asked him how the training is going and if it was good, anything interesting he learned etc. We just had some small talk. I always ask people how it’s going whatever they are doing at that point as I love learning about them.

When I saw the page with the colours, I asked him what he discovered his main colour is. He explained what his colour is and I was perplexed, because he said that his colour is red. I responded surprised and said that I thought his colour was more like a mix of green and yellow, because he was quite caring, fun to be around with, although he was somewhat hectic and clumsy as he was new to Pret coming from a different business. But when I responded surprised at his colour he then said something that had me not only in tears, but the scales from my eyes fell off and it all made sense.

Me responding that his colour may be more green or yellow, not at all red, he said, “No, no, they (the trainers in HQ) told us to kill the green because we are a business”, that red is better for business.

These were the literal, exact words he repeated from his training!

Kill the green because we are a business!

I almost had my food stuck in my throat when he said that. He knew my story of mistreatment during bereavement a little bit, and I just teared up right in front of him and said to him, that “this attitude they are teaching you to ‘kill’ the green literally almost killed me!”

He just starred at me in silence as if the penny dropped since knowing my story. He just went quiet as if having second thoughts on his “choice” of colour. I don’t know where he is now, if he made it to be a manager, I’m sure he did, but I hope these few minutes of a conversation had him rethink his approach and not doubt his colour or personality, nor let anyone tell him how to twist himself into a “colour” that he is not, a colour that hurts people including himself.

This is why this review I posted a few days ago makes so much sense and my years of experience in a raging red hot environment that gotten me ill and almost dead!

Well done to my fellow former team leader colleague for leaving early!

2018-07-31 Quote #33 Pret A Red

Former Team Leader

Taken from a list of Pret Staff Complaints collected from Employment Review websites.

 

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Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

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Closure

 

When you lose someone to death, especially if it is a significant or premature, untimely death, and a death with unclear causes not investigated thoroughly, you will never get closure. You will have to learn to live with this loss and go through a hell you never imagined existed. You cannot speak to the person who died and say one last time Good-bye – or – I love you – or – Sorry I didn’t answer your last email, check your mail please, I sent you my response now – or – What happened to you that you just died like that? – or – Could I have done something? Did I miss something? – or – Will I see you again? – or – I’ll be fine, just look after yourself ………..

There is no closure. The door of grief will remain open for the rest of your life, it will cease in intensity with time, but it will never close. The shock and trauma that hits you out of no-where like a wrecking ball, and the can of worms it opens where existential fears, unanswered questions, foundational doubts of life and purpose, and every nightmare scenario crawl out and haunt you. Or as a German saying describes it better that when unforeseen events or tragedy hits you, a “rat’s tail” of events and complications will be attached to it, that you cannot get rid of.

 

Rat shutterstock_490066927_rat

 

It’s not just grief you’re dealing with, it becomes much more complicated as the floor underneath you is ripped away, the friends you thought you have disappear, the beliefs you built your life upon become like sand running through your fingers, your mind turns into a mine field where every thought becomes an explosive danger of anger, fear, self-doubt, and the desire to explode out of this life and join the one(s) you lost.

You just have to live through it, as someone I can’t remember who, once said that, “If you’re going through hell, keep going” the light at the end of the tunnel will appear eventually, just keep going through it, keep walking, don’t stop, don’t give up…

But this kind of closure of loss of life and the dark grief it brings is not what I am talking about. The kind of closure I sought since my ordeal started, was to get closure for having additional “heat” being poured on me while I was already in hell! The heat of systemic workplace bullying and the aim to get rid of me early in my trauma, even though I worked extremely well and even during the scorching heat of grief. I gave my sweat, blood and tears to a company who returned my labour with scorn, distance, coldness, scheming, blaming, excuses, additional burdens that almost crushed me beyond repair.

I was just a number, a dirty paper cup that needed to get discarded when it started to “leak” its grief and pain, while still working flawlessly in many areas, helping to bring results to shop after shop after shop. I had no value, was of no use, an inconvenience, a burden, a nuisance, a piece of trash that needed to get thrown on a pile of other useless cups that served their purpose.

 

Rubbish Paper Cups2

 

It became even further complicated as the tactics were very clever to avoid responsibility. In my fog of grief I even apologized for many things that I didn’t need to apologize for! But this served them well where they often turned the situation around making me feel like I was the problem, like I was the one who created the problem, while it was ridiculously the opposite! When you are in shock and trauma, you cannot see as clear and cannot see the hand in front of you, like if you were crawling with your car through the thickest fog in winter, expecting to hit a car in front of you or being hit from behind just trying desperately to get out of this mess.

The closure I would have wished for, but know it is wishful thinking, is the closure where Pret A Manger would have the backbone to apologize, not just for their “insensitivity” as the CEO put it, because he did apologize AFTER I apologized first for my traumatic rants that I started after repeatedly approaching HR for months, to make suggestions in how to support me and people like me who are bereaved. His apology that was sandwiched into patronizing sentences. A typical Pret sandwich of belittling and patronizing.

I would have wished for an apology for repeatedly being put under suppressive management to get me under control, so I become quiet again like I was before, obedient and following a toxic leadership style that silences people through fear management.

 

Rat pexels-photo-617440

 

An apology for the systemic bullying and suppressive culture in shop after shop, no matter if the staff is already suffering from personal loss or any tragedy.

An apology for the refusal to be open to all the suggestions and resources available that I made the effort to seek out and bring forward, to no avail. Pret A Manger = Ready to Eat! It was all there, right in front of them, presented like on a Pret silver platter, suggestion after suggestion, link after link after resources after ideas… a waste of time and energy.

An apology for offending me, not only by offering settlement agreements if I resign and be silent about my ordeal, but having a laugh by offering peanuts while I lost all my savings after my brother died, and trying to take advantage of my financial strain. Offering peanuts as if I was a person who can be bribed with, what for Pret are pennies. No, thank you! I am not for sale nor do I prostitute my values to anyone, no matter what amount is offered.

An apology for the greatest perverted act in all of this, the sick audacity of having tasked a Development Manger who lost her brother similar to how I lost mine to sanction me. Not to put us into contact to support each other in our common grief, which would have been a massive help and step forward; but instead using her to give me a disciplinary for my electronic messaging and her allowing her dignity to be stepped upon like that!

And if this wasn’t enough, an apology for her then entering into secret electronic messaging, traumatizing me more as this “support” was fake and the hopes of someone understanding my bereavement was taken away again. How toxic, disrespectful and perverse can it get?! What else is Pret capable of?!

An apology for then dismissing me in my trauma and ill behaviour that was further fueled by the Development Manager’s secret conduct with the blessing of HR and her being excused and protected in her conduct.

An apology for the scheming and plannings of the HR department with certain key people involved since my informal approach of HR in May 2015.

An apology for stepping on my dignity, having become ill and the hopelessness and anxieties if I ever get my mental health back.

An apology for the CEO belittling me calling me his “late night girl” to the Director of HR, minimizing my ill emailing for which I got dismissed two months later!

An apology for dismissing me while my father was in intensive care just woken from a coma, thrusting me into a new hell I am going through.

An apology for the silence at my outcry in the hopes that the brilliant PR will make this go away.

I want an apology for having been robbed of the time to grieve my brother.

I want Pret A Manger to apologize for robbing me of time to come to terms.

I want the CEO to not skip out silently, but take responsibility!

There is no closure until dealt with in true integrity and a hard look at the core and foundation of Pret A Manger. If true values are not lived and visible, if slogans only serve as phrases to lull in the public and staff to present a shiny facade, the foundation will crumble eventually.

With loss to death there is no closure, but with events that happen while alive, there can be closure.

Until then, there will be no closure.

 

Late Night Girl2

 

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Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

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The Cost of Systemic Workplace Bullying

 

There are always numbers floating around in the news on the economical costs for work-related illnesses caused by stress and bullying. Those numbers go into the millions and billions each year. But I want to stay away from quoting any numbers, as I don’t know for sure how high the financial cost for this is or where the media gets these statistics from. And handling abstract numbers like this doesn’t really magnify the cause and true human cost behind it. I can speak only from my experience first hand and also from my observation and conversations on how colleagues are/were treated. The cost I am concentrating on, apart from mental illness and personal financial loss, is the cost of life itself.

Workplace bullying costs lives, and on that no amount or number is adequate enough to cover the costs as a life lost cannot be recovered. Once life is gone, it is gone. Health can be regained, financial loss can be won again, but once life is gone, that’s it, point of no return. Keep your numbers, keep counting your money, and keep hiding the consequences of workplace bullying under the carpet.

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My aim is not just to raise awareness of workplace bullying, as so many do already, and to find ways to stop it as best as I can in my sphere of influence, and make companies rethink their approach and value their employees and understand true leadership. My aim is to really take a closer look at a system in this day and age that is epidemic worldwide in this globalization we find ourselves in where huge companies imitate and apply what made other companies rich or what is so commonly called “successful”.

If I look at the conflicts in the world, the big ones and the small ones, wars, unrest, uprisings, legal battles, cyber attacks, workplace inequality etc. etc. It all has a common thread running through its core: class war and the struggle for dominance. Ian Hodson, a person who represents true leadership, points this out in one of his speeches. And to me, having worked with too many poor “leaders” that I don’t even want to call leaders and just put them in “quotation marks” for the poor management they display, the problem with greed is that it is never satisfied as it is a bottomless pit where no amount is ever enough, like Mahatma Gandhi so poetically and poignantly said that “There is enough for everyone’s need, but not enough for everyone’s greed.” And paradoxically or amazingly, whichever way you want to look at it, he “landed” not only on stamps but on money as well! I wonder how many top executives, bankers, CEOs and anyone who makes their wealth on the backs of regular working people while being responsible for the misery of many an employee, will have their image imprinted on money or a stamp! Hardly any to none.

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The majority of people just want to live a normal, content life, work hard, pay their bills, raise their kids and see them thrive. They don’t cause any trouble, are reliable at work, care about their surroundings, but they find themselves in situations like I have found myself in and have collected here, unnecessary bulls**t that regular hard working, decent people with integrity have to deal with on a daily basis. Lives that are hurt and even destroyed by incompetence and carelessness of the top. I just about survived having come out on the other side bruised and damaged internally to speak about it. And if this happened to me even during the darkest time of my life, how many people have a similar story happen to them, but they crumbled under the mental strain and aren’t so lucky to happen to have a passion in writing and speaking out.

Because people everywhere and throughout history selfishly tend to just think from 12 to noon, not looking at the long-term effects and only in the long-run seeing the costs and consequences of bullying, but by then being way over the hill far away and gone from the consequences of their deeds. They pressure the very people who make this greedy wealth happen for them, they prefer to turn the blind eye repeatedly until they indeed become blinded to the difference of right and wrong. They twist and turn, cheat and lie so much they start to believe their own lies. They will by then have become so skilled in selling this lie to the next generation of “leaders”, who don’t have a clue what leadership means, even at its simple base of the definition. They mistake leadership with tyranny and loading it over the very workforce they should be taking care of by valuing and furthering them, if they don’t want these employees to one day turn around and bite them back in the butt! Fear management, prolonged fear in general leads to anger, and repeated mistreatment will not go “unpunished” in the long-run.

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The next generation of “leaders” will have taken up on the corrupt ways they learned and were subjected under, they continue to move in and even grow this toxic culture in the workplace and everywhere at that. It is a swim or drown situation of deciding to either become this kind of “leadership” to escape being at the receiving end of unjust treatment or stay under oppression and when the time comes, leave. Survival of the fittest at its best. This is of course in politics, schools, at home, everywhere, the struggle to dominate to not be dominated, but this is especially rampant in today’s multi-national companies that elbow their way through the high-streets with a smile and good PR.

And yes, I have received some support after almost a year of approaching the HR dept. being sent to into all directions and the support I then received came only after I contacted Pret’s CEO. A lot of the “support” was also for Pret-ense, but the core problem remained: suppressive leadership, bullying, exclusion, being shouted at, threats of job loss, tricked and trapped, not being given vital information needed to do the job, even weeks before I was dismissed with my dad in intensive care my last line manager did not invite me to the leadership Christmas dinner, it never ended. And then ultimately having been tricked and trapped again being dismissed while my dad just came out of a coma! This is Pret “doing the right thing naturally“.

It is so common with slogans like this that when an organization advertises something like this, it is a dead giveaway that it is the opposite. I had a complacent line manager once telling me what a hard worker he is, I laughed to myself thinking that, oh well, if he was such a hard worker he would be too busy working hard bringing the results than speaking about it!

So, what is the cost of workplace bullying? I survived to say that it has almost cost my life! And this is taking lives of many people everywhere in the world who didn’t have the strength to come full circle to talk about it. For anyone who survived or went through or even didn’t survive workplace bullying and unfair dismissals, and for their loved ones I speak out.

 

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What to me is very disheartening but does not come as a surprise is, that Pret’s leadership hasn’t even gotten the courage to respond to my public outcry yet. They have the “courage” to stress, suppress and mistreat staff, even while going through bereavement! But they can’t stand up to my public outcry. When they are contacted by customers about my blog, they sweet talk their way out of it as usual. Sure, they were probably instructed by their legal team to remain silent and let me rant and rave, and hopefully make mistakes which they can then use against me. Go ahead, I’m not going anywhere.

And it certainly is difficult and a sheer embarrassment for them as the top leadership has gotten involved. In Pret the common tactic to “motivate” their managers and shop teams to do better when they fail, is to name and shame them in front of the whole company. When a shop fails in a certain way like Health & Safety check-ups for example, all the shops are emailed with the poor results of that shop and where they failed, really shaming the manager. It’s a simple tactic to scare all shops to overwork for good results so Pret can show-off what a wonderful company they are. Of course they also brag on shops that bring amazing numbers and results, but it is also a tactic to make shops jealous so-to-speak, again to work even harder in this stressful environment. But I prefer a hidden agenda in praise anytime, to naming those who fail. And yet, here is Pret’s leadership being caught out failing their staff, and this is my turn to name their failings in the hopes they will improve in how they treat their staff, as this has almost cost my life and is hurting people who make Pret’s growth happen. What a shame:

  • The CEO belittling me as his “late night girl” in front of the Director of HR due to my ill late night emails which I extensively explain in my blog what happened to me; him minimizing my conduct that I tried so hard to overcome, and which to my surprise didn’t only happen to me in a workplace!
  • The Head of HR & Recruitment wanting me to stroke his ego by telling him on a scale of 1 to 10 how it was for me meeting with him, while I really needed to meet with my line managers who were at a loss… Uhm, sorry I still can’t answered that weird and self-serving question. The Head of HR missed my almost year long effort to bring suggestions on how to improve and support bereaved employees before I then finally contacted the CEO for help (stupid mistake as they were just having a laugh!)
  • Most managers who were out of their league in how to deal with me while I always gave them help and suggestions what would help me, but their refusal just made this mess worse.
  • OPs managers who were like a flag in the wind back and forth, stuck and stumbling between pleasing HR and having gotten to know me, not as this crazy person everyone was told about, but as someone who actually has a lot to share and bring to the table, even while being lost in grief and trauma… Well, they snooze, they lose!
  • A Development Manager having been used to give me a disciplinary for my emailing because she supposedly lost her brother very similarly to how I lost mine. But then her unallowed entering into solely electronic communication with me which with all the other emails gotten me dismissed while my dad was in intensive care, just out of a coma! Using her and her allowing for her tragedy to be used like this was a clever plan but the most disrespectful thing they have done, hoping to get to me via this “friendly fire” by stepping on bereaved people’s dignity like this. But this crossed a line and it only backfired.

This shows how incompetent and careless they are, and I cannot stop concluding how incredibly arrogant the conduct of an elite group is, that are at the top of a company. A company that was made big by regular working people, of which many of them have degrees and education from their home countries, but happen to not speak English as best yet, ending up working in Pret. Professionals with PhD’s whose degrees are not accepted in the UK and who are forced to study further to get the adequate degree as they cannot find work in their home country with what they specialize in. I worked with a colleague who back in his small Brazilian town was the secretary to the town’s mayor! I worked with a lady, also from a small Brazilian town having been a bank manager at the local bank there. I worked with talented IT people and artists, with a lawyer from Spain who has her degree in law etc. etc. These people were often patronized and treated like complete idiots, just because they didn’t speak English very well having the managers assume they can just discriminate highly intelligent and educated people who are forced to make sandwiches and coffee for some of the most snobbiest customers, just because their English isn’t quite there yet.

But back to my ordeal, what Pret did by using the Development Manager, and her allowing this was then the main push for me to go public while licking my wounds and after burying my dad, almost needing to be buried myself.

The heart of Pret gotten involved and messed up bigger than anyone on the shop floor could ever mess up. They have presented themselves as a “leadership” with their conduct and style that is trickled down, and reflected on the shop floor with shop after shop having extremely poor management with countless complaints about this.

Here is a company that is next to nothing when it comes to PR and how they present this nice facade to the public, while people internally are suffering. Yes, there are many good things in place like helping the homeless get back into work (while making other employees homeless by unfair dismissals!), the apprenticeship scheme (young people are cheaper in labour and easily fooled not having had enough experience in life yet, not knowing their rights), giving left over food each night to charities etc. And I don’t want to question the motif behind those schemes while still acknowledging that this makes excellent PR.

But the trouble with PR(et) always is that it is only one-sided. And in time the truth always comes to light. It always takes just one person to kick-start a true view of the company and stand up with the message, that this time they picked on the wrong person and especially at the wrong time! When a company as wealthy, sophisticated and rich in resources like Pret crosses a line by not even stopping to mistreat an employee who has been thrust into bereavement and trauma, and this company trying so hard to get rid of this “inconvenient” employee, even though this employee is still working extremely well under traumatic circumstances, helping the company succeed, it just shows how indifferent and plainly arrogant a company like this is for believing itself invincible.

I have been told by several people that I make them grow, well I hate to be the one making a now multi-billion company grow up!

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So, Pret will continue their PR and will find tricks and traps again in their own way how to get back at me for speaking out. And who knows what leadership changes will come in place after the JAB takeover as some people in HQ have already been made redundant. And silence might just be their tactic in the hopes this will just go away in time. No, it won’t! Important people are picking up on it, and it is time.

And this is the important thing that more and more people have become aware of how it really looks behind the scenes, and hopefully this will help that not more employees become ill and suicidal. My aim is NOT to hurt anyone, but to help that not more people are getting hurt! In the “return-to-work” interview sheet for employees who were off sick and returned to work, there is one question regarding the symptoms of the illness, one question that asks if the employee has anxiety issues related to work. There is a reason why this is asked as the main “motivating” factor in Pret is fear management and pressure resulting in bullying the very people they need to be treating well, but fail to.
I have had countless threats to my job security in my almost 10 years in Pret. I was an extremely good Team Leader and employee, I don’t say this to float my boat, because I am crap in other things, but I know how good I was at my job and received many many compliments from my teams and customers. And yet I was often in sheer fear to lose my job for no valid reason! And when this even intensified during bereavement and trauma where they still continued in this tactic, they crossed a line.

When I have a good moment I write more creatively and with a good pinch of humour and sarcasm I write things like my “IMAGINARY but Honest Interview with Pret A Manger” to highlight the ridiculousness of their efforts to hide the work conditions and staff treatment. It is my way of having a laugh at Pret for a change after them having a laugh about me becoming ill after trauma in bereavement and bullying at work.

What happened to me and all the Staff Complaints I have compiled unto one page just shows how unprofessional and indifferent Pret is. In time more people will come out and tell their stories. I know Pret is working hard in the background on some things. I am sure as they are many and as a huge company they should be able to handle ONE person. I for my part have sent a clear message as direct and also as creative as possible, that has drawn the line where after all I have been through, giving Pret the benefit of the doubt again and again, I have decided for good to not drink anyone’s dirty water no more! The CEO is not following his own advise to deal with issues fast. I’m still waiting, and so are others.

With a Pret A Manger smile!

Strong woman smudge smiley

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. I also tell my story for the first time verbally in this >>> podcast interview based in California. Thank you for reading/listening.

Interview:

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Quote of the Day #32 – Pret A Nothing

 

Quote of the Day (I leave the spelling as it is):

 

didn’t learn nothing as i have things to give to that shop as i came with lots of experience and skills.
the management at the moment is below the requirement due to careless and not trying to find solutions and not giving to the right people .
i just want to pass on the work place culture as its ridiculous ender the new managers.

 

Gottcha! I came with lots of knowledge and skills as well, but was swamp out with insecure managers. I had a life outside of Pret to get upset about it, until my brother died, then they crossed a line.

 

 

Assertive Leadership

 

 

2018-07-28 Quote #32

 

Team Member

 

From Pret Staff Complaints

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #31 – Pret A Joke

 

Quote of the Day:

You have a limited time to do your job everyday but this time limit is a joke.
You have thousand of standards to respect, but it’s impossible to finish on time if you follow all of them. So everyday you need to decide if you are going to finish on time or if you want to follow all the standards. …

Sometimes I felt scared to go to the toilet and waste my time.
The managers were not organized, a lot of times, they give me the next rota just the day before the week starts.

 

 

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I want to add to that as this is calculated to pressure people to reach the maximum productivity. And the rota not being on display the day before the new week starts, even though the rota is supposed to be on display two weeks in advance, is another of the many incapabilities, lack of training and carelessness in Pret.

Regarding the calculated pressure, it is that if Pret for example is happy for people to reach let’s say 75% of productivity, they will tell the TMs that they HAVE TO reach 90% productivity, that way they will reach 70 – 80%.

If Pret wants TMs to reach let’s say 90%, they will tell TMs to go over the top to 110%, that way they will reach 80 – 90%.

 

It’s a simple psychological business trick.

 

But Pret expects 150% and teams get burned out, frustrated and alienated to make the top leadership millions. Disgusting.

I have always explained how Pret is treating staff, it is like Pret’s top leadership binds the feet of their workforce and then tells them to run! And while the staff stumbles around, struggling, suffering, the top leadership is having a laugh in elaborate parties, massive bonuses, and high-fiving each other in their indulgences.

To me after 10 years, the bullying and discrimination I was put through, not to mention the work conditions and “joke” expectations as stated above, it more and more seems like the top leadership of Pret A Manger enjoys torturing their employees, while doing the PR thing of calling them, their “woooonderfuuullll hard working people” bla bla bla.

@ Pret, CEO, senior leadership, you are really laughing to the bank, aren’t you?!

Let’s cash that cheque!

 

 

2018-07-29 Quote #33

 

Kitchen TM, Scotland

 

 

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Quote of the Day #30 – Pret A Robot

 

Robot Thumbs DOWN

 

 

Quote of the Day:

“Overworked environment –

People are treated inhuman way in terms of sickness and work load. Employees are being treated more like robots than human beings so all the company values presented in academy are just crap. Whats more they promote you for more advanced roles without paying you for that. So you become a barista or a hot chef and they delay sending you for a training to save money.

 

Yes, this happened to me, too, that my sickness wasn’t taken serious. One manager didn’t believe that I was sick. I was especially questioned during bereavement and trauma. I mentioned this to HR but they just wanted me to raise grievances. So I did, but to no avail. I don’t even want to go into that, I wrote about it elsewhere already, too upsetting.

The delay in pay happened to me also, even though I went through the training courses already. I still had to chase my pay-rise for the new role, as well as chase the pay of team members doing key roles, when they came to me as their team leader to complain after being too scared to speak to the manager.

I got myself into trouble again and again for speaking up for my teams, but it didn’t matter, I couldn’t stand them being ripped off time and time again, especially after seeing them working so blinking hard, and the managers trying to get away with it. Needless to say that I was never considered for promotion. But I didn’t give a f***udge-cake s***ugar-pie!

The amount of excuses and stories managers came up with is a book in itself. This was really damaging for the confidence and trust towards management and superiors in general, which at least I am struggling with now, as this conduct from managers is so rampant and common.

I don’t know if there is any realization of the emotional and mental damage caused by repeated dishonest conduct of leadership, especially when they are aggressive, or if that doesn’t work, then being manipulative. I used to give managers the benefit of the doubt for years, thinking they are just stressed, forgetful, or at worst incapable. But after years of this in shop after shop, this seemed more like a trend especially when managers became angry after being confronted with missing pay. But this they will deny with all the sweet-talk in place, as this is what makes Pret what it is, simply “PR”et!

What’s so clever but sad is, that all staff have to sign a gazillion of rules to be blamed at the end of the day, so Pret will never take responsibility for the behaviour of most of its managers. But if the majority of managers behave so poorly I always look further, for “the fish stinks from its head” as the saying goes. But in today’s society, the head just blames downwards and plays innocent. And thus it is hard for anyone, let alone a new generation of leaders to have truly respectable role-models. It’s a very bleak outlook where people don’t understand what leadership really means. Depressing thought to have to look hard for true leadership and hardly be able to find it. Very disheartening.

And yet some hopeful things are there, the many many conversations I had with my teams who were as disheartened about the terrible management approach, and them trying to figure out why this is so common. Those people hardly were promoted either, they simply cared too much for others to be behaving like this. My hat goes off to those of my ex-colleagues who didn’t accept this “norm” of poor leadership I don’t even want to call “leadership”. If they are still in Pret or not, they will find their rightful place in the workplace in time. But there are more true leaders at the “bottom” of the food chain who are suppressed, but cream always rises to the top. And what is another characteristic is, that cream stays at the top and will in time have true respect and feedback of its leadership character, as they will be able to stand when the storms rage.

 

 

2018-07-26 Quote Pret #30

Former Team Member Trainer (TMT), London.

Featured on Pret Staff Complaints. A compilation.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #22 – Pret A HaRsh

 

 

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HR problems, employee is treated really badly, due to the constant lack of people, current employees are forced to do the duties of so called ‘specialist’ position, yet they are paid inappropriately to the responsibilities.

Former Team Member, London

I worked many times as a Team Leader doing Manager’s work while the managers were on holiday and did not get what they call a “Step Up Pay”. I didn’t even receive a thank you for doing well these two weeks while the boss was away. Nothing. Nada. Zero. Pret in a nutshell.

2018-07-18 #22 HR problems

Compiled Pret Staff Complaints from outside Employment Review websites

 

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #21 – Pret A Slave

 

Quote of the Day: “Stressful and dominating. People will dominate you until you feel like resigning the job. Supervisors/Team Leaders treat you like a slave.”

 

Bullying Boss

 

 

2018-07-17 Quote #21 Treated like slave

Team Member Review

 

Featured on Pret Staff Complaints. A compilation.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #20 – Bad A Manager

 

Quote of the Day: “Bad management and not taking care about people … do not give power to irresponsible people”

Sorry to break it like this, but as Pret is expanding fast, they have no choice to take any- and everyone who wants to step up as they will need more and more “leaders” like this, I’m afraid. Good luck!

 

overbearing

2018-07-15 Quote #20 Irresponsible Leaders

Team Leader Review

 

Featured on Pret Staff Complaints. A compilation.

 

 

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©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Monkey Business

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A Team Leader (TL) and a Development Manager (DM) are stranded on a large island far out in the ocean. The island is inhabited by monkeys. The DM lives deep in the jungle and has learned to arrange herself with the monkeys. The TL has built her hut close to the water and provides the monkeys with fish to eat. The DM and the TL speak the same language that the monkeys don’t understand. DM and TL don’t know each other and that there is someone on this island who speaks the same language. Only the monkeys know about them.

The TL by the water is stomping on the island too much, she is too noisy because no-one understands her language and pain. She is constantly placed under monkeys who give her a hard time on top of her ordeal. The monkeys scheme and plan on how to get rid of TL, as she refuses to be like them and conform to being a monkey. TL’s bereavement is an inconvenience, or as one higher monkey complained twice in writing that TL’s situation (bereavement) was “imposed” on him. Imagine a leader complaining that a physically disabled person, or a person of another skin tone or religion or sexual orientation… is “imposed” on him. Phew! Would the monkeys go coconuts and there’d be trouble in the jungle! But all TL just wants to do is to fish and go back to her hut to come to terms and grieve in peace, after the unclear cause of death of her brother far away from the island.

But deep in the jungle there is a group called Monkey Resources (MR), and after many tricks and traps and substantiating grievance hearings a little bit here and a little bit there, to make it look like they care and to not get in trouble with the gorillas (law), MR has the ultimate brilliant foolproof idea! Never underestimate a monkey, they are clever feisty little things!

TL just won’t stop to raise issues of discrimination and unfairness by the monkeys, not realizing that MR is in the monkey business. Stupid TL! TL is alone in her struggle and keeps approaching MR for help and to raise issues of bad treatment during bereavement. TL is protecting the other Team Members from her turmoil and puts on a brave face not wanting to burden her team and not wanting to involve anyone as they would be intimidated by fear management of the monkeys anyway.

Unfortunately her approach which was informal and peaceful in the beginning turned into painful and ill approach in time, fueled by post traumatic issues and helplessness. The monkeys tried everything, from bullying and targeting, fear management, counseling after TL sent a message to King Kong of the island, trying to pay her out peanuts if she leaves the island… Nothing worked, because the immediate monkeys that were over TL kept mistreating her, often very subtle if open mistreatment was caught out. It never stopped. TL was too exhausted in grief to find another island and couldn’t afford to take a longer break away, as fishing wasn’t the most lucrative work for her. She kept being hysterical in her grief and pain. The ocean itself was hard to cross and the countless tears added to that ocean.

 

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But monkeys have sleeves, too, where they hide their Ace. And DM was that Ace in place. They approached DM who has arranged herself well with the monkeys, and tasked her to go down to the beach where the rebel TL is rocking the boat too much. Actually she wasn’t going down to the beach, TL had to go deep into the jungle to meet DM.

When TL met DM to get a sanction for stomping the ground too much, DM started speaking the language TL understood, and silly TL started to believe that the monkeys really care now! Wow, there is a person on this island who speaks my language??!!!

What TL did not know was that DM wasn’t supposed to speak the same language (officially). DM was supposed to speak in secret with TL to calm her down. But TL kept getting confused why DM was so secretive, giving mixed messages and coming across manipulative, as DM happens to also be a Hypnotherapist and NLP practitioner, able to use those tools very well. Until six months later after MR started to investigate why TL has started to stomp the ground again, that’s when DM finally admitted to TL that she wasn’t “technically” allowed to speak the same language with TL. Aaahh! Now you’re talking! Now TL understood why she was often so confused and frustrated, even lashing out in anger when drunk in the hut!

This and TL’s father submitted into intensive care in a coma, seeing him so ill, thrust TL in a new ill behaviour rocking the boat so much. Losing the hut on the beach, TL was thrown from the island of Pret A Monkey into the ocean while TL’s father was in hospital, by that time just out of the coma across the ocean far away. TL “swam” over the ocean to her father, made peace with him for whatever was outstanding, stood by his side as best as possible. TL’s dad has died now and TL is still swimming in the ocean, but out of reach of the monkeys. At least.

TL is swimming in a pool of loss. Being introduced to a person who speaks the same language just to be given a sanction by that person, is inconceivable. And it is scary what else the monkeys are capable of.

 

Dear Director of HR,

I am sorry to be writing a third open letter to you and so bluntly, but once you have read the first two letters, you most probably won’t be going back to them after I edited some things I forgot to mention. So, I write a third letter, and it can be seen as a bottle post I have thrown into the ocean, in the hopes this reaches you well.

It is still very painful for me what your HR department under the Head of HR has done to me and how they have dealt with my trauma from the beginning. I made the mistake to stay too long and try too hard to change work conditions internally. I know you have taken some things on board, even used some of my suggestions and ideas, thank you for that. But you take the credit for it while I suffered and remained under difficult management. I know I was loud, I did everything wrong I could have done wrong. I was in a lot of pain.

All I needed was management who were confident, skilled, and plain normal while remaining respectful. At the end I found such a manager, or rather he found me! I even worked with him a few days, helping him out in his shop, or actually he was more helping me to get in more hours since my hours at my shop were radically cut to zero during the Christmas period, and me having to find a shop to get hours. And I felt for the first time in a very long time really valued and respected at work. This manager is not “Pret-entious”, he is as organic as they come. Even just having met him a few times, it was clear in my gut that he is an honest soul, respecting his staff. But again, it wasn’t meant to be! Another higher manager (OPs) snatched me away from this great GM into this OPs’ new area because of the way I work, raising the standard and with it the success of every shop I worked in.

But that aside, what was the most painful and disrespectful thing the HR department has done to me, that absolutely crossed the line, was to use the development manager who has a very similar loss than I have. But instead of putting us in contact to support each other in our common bereavement, she was used to sanction me. I’d like to explain why I called this in my second note to you “perverse”. And again, I’m sorry to be using such a strong word, but this is the only word I can find for this. And I will continue to search for a better word to redefine how I feel. Certainly a Tribunal Judge found better words to describe the HR process of hearings when he called it “fundamentally flawed” (page 9 top). That was 8 years ago, and I can confirm that it still is this way today. And something that is “fundamentally” flawed will not change so quick, as the foundation always takes the longest to build and rebuild.

Only since recently have I learned and realised that what your HR department has done to me, especially via “DM”, was gaslighting me. That’s why this felt so, and why I can only describe this as perverse.

I know you are busy in the background with what legal action you can take against my public outcry once that email confirmation from the Employment Tribunal has been received. And you certainly will give me a bad reference for any future employment. That is your prerogative. My prerogative is, that after I almost lost my life, certainly my mental health and job, having given so much to Pret in my 10 years even during the most excruciating bereavement while being mistreated, I will use whatever freedom I have to speak about my ordeal after having tried for three years to speak with you internally. I always played with open cards which was to my disadvantage. And I have certainly done everything wrong with all the terrible emailing to Pret and others. I will always be ashamed for this and I cannot describe the pain and trauma I was in, and still am in. I have found that I am not the only “crazy” person out there in the ocean of mental illness. And I continue to play with open cards, no matter what unfair and dishonest tricks anyone throws at me. I am willing to lose even more, but I will not stop to speak up.

How HR has dealt with my situation and ultimately how they dealt with my bereavement as explained in the metaphor above, is so painful to me, as if someone died again. This was too much and crossed a line that was better not crossed. It may sound funny to you, but I have been much more patient with Pret, than you with me. I was alone and made that mistake to put myself into the shoes of a multi million pound company, a company the same judge above calls “highly sophisticated” and shouldn’t be making errors like they have.

Being introduced to “DM” just to get a sanction from her for my emailing, who then entered into solely “electronic” communication with me, where in reality we were not allowed to openly speak with each other even though we have similar loss. The disciplinary which became not valid because of our contact and me subsequently getting dismissed for emailing, while she is safe and protected in her job. This support being taken away again, is like having to bury a person again. Do you know what emotional torture this is?

It is like holding a glass of fresh, cold water in front of a person who just crawled through a torching desert, just to take that glass away again and thrust that person back into the desert! It is unspeakably painful, and the only way I go on is to speak about it, no matter what you do against me. I am intrigued about the next tricks I am being served with after my public outcry here.

I never claimed that I’m “doing the right thing naturally”. That is your claim.

In the meantime keep reading staff complaints >>> worldwide.

Kind regards,

Late Night Girl

Late Night Girl2

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

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Quote of the Day – Pret A Machine #19

Quote:

“Horrible training, too many lies”

Cons: Training sucks, people are treated like crap. Upper management do not care about you, will never recommend this company. Bottom line as a British company they treat employees as machines, they don’t care about how they feel, expect too much for too little. Horrible environment.

Advice to Management: Treat people with respect and appreciate their hard work. Stop using your British mentality when it comes to deal with people. You’re people are horrible at this.”

 

Robot sad crop

 

Quote of the Day from NYC: “Training sucks, people are treated like crap. Upper management do not care about you, will never recommend this company. Treat people with respect and appreciate their hard work. Bottom line as a British company they treat employees as machines, they don’t care about how they feel, expect too much for too little. Horrible environment.”

 

2018-07-15 Quote #19 Horrible Too many Lies

NYC Pret Staff Review

 

Featured on Pret Staff Complaints. A compilation.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

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Quote of the Day #18 – Pret A MissingPay

Scrabble WTF

 

Full Quote: (Highlights by me)

 

Doesn’t Recommend

Pros: I have arrived in the UK to study last fall, and so far it’s the best paid job I had (if you count the mystery sh bonus). Everything is extremelly clean, and the food is indeed as they say, fresh and healthy. The paid 30 mins break with free lunch is also a great nice perk. You also get 50% off on all Pret food, anywhere.

 

Cons: Pret seems perfect if you throw it a quick look. Great pay, great food, great team mates, everyone’s so happy and friendly all the time… did you know that we have to? The “perfect Pret” standards state that the Pret employee is happy all the time, never drepressed. Not kidding, it’s printed in our locker. Sometimes it can be challenging maintaining a natural smile on my face for 8 hours straight.

Now, I should mention I’m only two months old in this job, so my views are limited. However, I have noticed some things that I can assure you they are true.

Pret will do anything not to pay you. They will bend the law and the contract in any way they can, and there is nothing you can do about it (unless smile).

1. I recently had to call in sick, and it led to 2 days off work. When I logged in online on the website, it showed me someone put two different illnesses for those 2 days, and most oddly, both very wrong. I have already spoken to the managers about it, so how could they have gotten it wrong, as they wrote it down on the form in front of me?

Intrigued, I looked into it a bit more (I have also realized, there is no one colleague of mine that bothered going into such depth researching). There is a very small subsection of a subsection on the website that states, in summary, you get paid, as a part-time worker, from the second day of illness, and as a full-time worker, from the third. I am part-time. I should have been paid for my second day. But what did Pret do? They put two different illnesses, so they don’t have to pay me (it counts as the first day of illness, for both days).

I have talked to some colleagues, they never got paid, no matter how long they have been working there for (the little subsection also states that if you’re more than 12 months older in the company, you’ll get wellness pay. For more information, please visit this website – followed by a broken link. That’s a lot of weird coincidences, isn’t it?

2. Holiday pay. I’m new, and as most things around here at Pret, holiday pay was never explained to me. At the beginning of March, a noted was posted in the locker, that you have to apply 6 weeks before the date for the holiday. After this, I quickly found out the holiday year ends on the 31st of March… in less than 4 weeks after the note appeared. How funny – this note now denied anyone in my huge team to get holiday for the remaining time, and if you don’t use the days you get, they are erased on the 31st, and you never get paid for them.

Funnily enough, I am extremely behind with uni work, and exams are fast approaching. Why am I behind, if my contract is only part-time? Mostly because for my entire employment, I hve worked many extra shifts, after my manager insisted – sometimes confirmed me for a shift during lecture time without even asking me before. Yesterday I got up at 4.30 to start my 6 am shift. After 8 hours, I was asked to stay 2 more, because the shop is, as always, not able to cope with the number of clients. After barely being able to get back home, I found my requested holiday was denied (there’s also no alarm for that, if you want to check if it’s still pending or denied, you have to constantly check).

I want to be as loud as possible here – PRET DOESN’T CARE. If you show up 1 minute late ready to work, you lose the mystery sh bonus. The 50% discount on all food? Been here for 2 months and still haven’t received my card for it, althought legally I am entitled to it from day 1. I was also told by the actually trainer that the managers hate it when you use the discount, so I should be careful using it (if I ever get it, that is). I once asked the manager if I can quickly go to the toilet, when the shop was quite empty – she stared in shock at me for a few long seconds before agreeing.

Not everyone is like that though, there are some nice people, who don’t deserve to be associated with what I wrote. I am not discontinuing my contract with them because of these things either (mostly because I just need to make rent). I just feel very strongly that the general public view of this company is very far off from the truth, and I believe in using my voice.”

 

Quote of the Day:

I just feel very strongly that the general public view of this company is very far off from the truth, and I believe in using my voice.

Your voice is heard! You are smart in doing this anonymous, I will get into trouble soon, once a certain confirmation from the Tribunal has been received. But I have lost everything and am still suffering, there is nothing Pret can do to me anymore, no matter what they try! And my time of trying to help them improve is over. It is my turn to give Pret a note of concern, a disciplinary and “dismissing” them for their conduct. I survived but almost didn’t make it. So, I too, believe in using my voice!

 

Pennies pexels-photo

 

This typical management behaviour, where management is “foolish” enough to bend the rules to achieve more targets and bonus taking the already small wages and peanuts from hardworking staff, which the upper management then benefit from because it adds up in numbers. And if the lower management gets caught, they are in trouble IF CAUGHT. In the meantime everyone closes their eyes, except the Team Members who suffer the loss.
This reviewer was more lucky than I in having had their manager sit down and go through the “return to work interview” sheet WITH them. I oftentimes was handed the sheet of paper having to fill it in myself, even after I returned from a three-months sick leave where I was in bereavement, depression and panic attack. My then line manager didn’t believe that I was so unwell and said that I returned to work on the day when my sick leave would turn long term, implying that I was planning this.

I remember sitting there in silent shock that this management behaviour was just not stopping. I remember telling this boss that I thought that I was already on long term sick leave, that I assumed that long term is anything after 4 or 6 weeks. In hindsight I should not have even defended myself, but just looked for a way to raise the issue of this incapable and uncaring manager.

I even tried for the manager to do the “return to work interview” properly but was too exhausted and depressed to pursue this further. Everything is done in such a way that the staff and management are always at fault if they are caught as they have to sign a gazillion rules to be made responsible, no matter how poor and non-existent the training is.

I have had countless times where hours I worked were missing, with one line manager one CHRISTMAS EVE when I worked a short day, had the audacity to tell me that he supposedly missed the deadline to pay the wages as it was Christmas Eve on a Thursday where the pay is send to HQ. He told me he missed the deadline time even though another leader double checked my hours with me and was about to send my hours for pay to HQ when the line manager walked in and must have stopped her.

He then had the audacity to ask me to remind him the following Monday (Christmas Bank-holiday!) to pay me. I passed this on to an HR advisor who was dealing with my situation already, and because I was already in the middle of a grievance hearing against the line managers who kept rebuking me in front of my team where I broke down, I didn’t have the strength to pursue this and was clouded up in grief anyway. But I still have all those payslips where I made notes on where 1 or 2 and even more hours were missing to show it to line mangers.

So yes, I have had countless missing pays, missing holiday pays etc. and had to investigate many times for my team when they came to me with the complaint that the line manager didn’t pay them correctly. I checked my pay slips for 10 years and often managed to get my pay, but I am sure at times it also slipped me. This is such a “normal” occurrence in Pret with wages not being correctly paid. In Australia they now criminalized “wage theft”. It’s time the UK follows suit. I am not alleging wage theft at Pret A Manger, but having to chase my and my team members missing hours for 10 years speaks its own language.

Wage theft to be a crime in Victoria

 

2018-07-14 The Good and the bad re Sickpay FULL

LINK

 

Featured on Pret Staff Complaints. A compilation.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

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Open Letter to James Hoffmann

Dear James Hoffmann,

first of all, thank you for responding to my comment on your video, unfortunately my comments and your response are hidden from the public, and I re-checked via different browsers and devises, my initial comments are not there, but it’s not important anymore. Please forgive me that I made a screenshot and am publishing it here. I do so because I suffered greatly, became ill and almost lost my life.

You seem a sensible person trying to look at business news objectively. And if I was looking from the outside in myself without my inside experience, I would even like your take on this. The problem though is, you as most people looking in from the outside seem very easily blinded by the brilliant PR that Pret is so good in.

I’d like to post your thoughts on the JAB purchase of Pret A Manger here and respond with my experience and real “insights”, having worked in Pret for close to 10 years helping with their success. I also tried to improve work conditions internally to no avail, while becoming out-of-sync after my brother died and being mistreated on top of it, making many mistakes and sliding into ill behaviour. But having spent 10 years of my life working for Pret is my biggest regret with my future unclear and my mental health in shambles.

There are many good things in Pret, but the bottom line is that the senior leadership and HR are far removed from the painful reality on the shop floor. And yet, they do know very very well how brutal it is, that’s why most staff (mainly British) are aiming for jobs in HQ, away from the “front lines” of the business. Yes, they do what they call “Buddy Days” where once a year a staff member from HQ works in a Pret shop and kitchen for a day, BUT when they do, the management and teams in the shops are well behaved like this is their dream job. When the “buddy” is gone, it’s back to business as usual. I’ve always disliked this hypocrisy. And also with the HQ staff coming in at 8 or 9am, often being late and starting their “shift” with breakfast. Whereas if I would have been the manager, I would have explained to them to start their shift at 5am sharp, or whichever time a particular shop starts the shift as this varies from shop to shop. But they would have needed to be ready in uniform on the dot! If they would have been late, I would have send them home or have a serious talk, just like shop leaders do with a new person, no mercy! Welcome to reality in a Pret shop! Now, enter the “fun”.

But unfortunately as a Team Leader the only thing I was able to do, was asking the HQ staff to do the dirty work of changing the bins, checking the toilets for cleanliness, smiling at customers non-stop, having the shop in an immaculate state at all times, stop using their mobile phones on the shop floor and putting it in the locker like the rest of the team was required to, get their fingernails dirty and cracked, and their feet hurt with their backs “broken”… I’m sure they hated my gut, but I loved and cared for my team who worked their hearts out oftentimes in pain and sometimes in tears. So, an HQ staff surely can pass a few hours a year doing just that.

Stress

I typed up a transcript on your thoughts: JAB Holdings Buys Pret A Manger and included it here word for word. Please bear with any mistakes as I am not a professional in typing transcripts, I type with 2 fingers only.

Transcript – I highlighted a few things which I am commenting on at the bottom of this open letter:

“What I wanna try today is something a little bit different, a short, sweet response to a piece of news in our industry.

Today I want to talk about JAB buying Pret A Manger, which is both interesting and incredibly, incredibly boring.

What makes it interesting? They (JAB) paid or is going to pay £1.5 Billion for Pret A Manger, which is a lot for a business that makes “only” a £100 Million in profit a year. They’re paying 15 times that, it’s a 15x multiple. Which implies there’s gonna be really, really fantastic growth coming.

Now, Pret kind of have about 500 locations, most of which are in the UK, most of which, most of that profit is actually in London. And while they’ve expanded in the U.S., that hasn’t gone quite as well as you’d think.

So, if they struggle to expand, well, why is there this huge potential?

Pret makes about £880,000,000 a year as a business, and if you work this out, this is kind of interesting: Each Pret location on average makes £1.75 million a year. Now, for the kind of business they have, where they sell questionable coffee and sad little triangles, called sandwiches, that seems like an enormous amount of money! Considering what they sell is not particularly expensive.

And this is the thing that’s interesting, this is the thing where we don’t give Pret enough credit and enough attention. Yeah, I don’t really like the product in terms of its coffee, for sure! But, they’re all about speed! Pret values their customers’ time. Perhaps in a way not many businesses do. They have a publicly stated goal of serving you within 60 seconds of you walking in the door. And I think they do a pretty good job of getting there.

And that is hugely important to an enormous number of people. That’s how they’re able to process as many people as they do. Sure, they have a lot of people on anyone time, but they’re still making good profit, they’re still making 11-12% each year in terms of Net profit. So, their business model is pretty sound. But they value people’s time.

And if you have a coffee shop and you’re looking at this deal and you’re thinking, how is that happening? Why would you buy this business? It’s because the model is actually pretty interesting. In the world of specialty we haven’t really, really valued our customers’ time. We’ve been very product focused. And as a result, I think we haven’t valued people’s time adequately. We’ve made people wait, often wait just far too long for what they’re ultimately getting. And in doing so, I think we’ve excluded a large number of people, who either value their time very highly or just aren’t willing to invest that kind of time that we ask of them. And I think if we took a little bit of that from Pret, it would allow us to access a much larger community of people who’d be interested in what we’re doing.

And right now one of the biggest challenges specialty faces is growing its audience. Right now the audience isn’t really growing but the number of Cafes is. We’re all competing for the same customers instead of finding new customers. And I think embracing a little bit of what makes Pret so incredibly valuable, a multi-billion pound company, embracing, valuing our customers’ time, will be extremely worthwhile.

So, that is a little bit of business talk for today…”

END of transcript.

——————————————————————————

Here is the screenshot of my comment and your response which I can only see when I am logged into my YouTube channel:

YT_JamesHoffmann_Reply1

Close-up:

YT_JamesHoffmann_Reply1a

I also pointed you to another comment further below your video from a YouTuber called RPQ who left this comment in the beginning of July 2018:

YT_JamesHoffmann_Reply2

My response to your thoughts from the transcript:

“What makes it interesting? They (JAB) paid or is going to pay £1.5 Billion for Pret A Manger, which is a lot for a business that makes “only” a £100 Million in profit a year. They’re paying 15 times that, it’s a 15x multiple. Which implies there’s gonna be really, really fantastic growth coming.”

Yes, it means that the shop and kitchen staff will be squeezed even worse now than they already are. They made and will make this growth happen at a high personal price with their mental and physical health. I have a roaring tinnitus myself still and can only reduce it by seeking quiet places. And the price I paid with my mental health you have already read on my blog here. I have no illusion anymore and know that my way to recovery will be a very long one. And just in case I won’t make it, you and many more people now will not be able to say that you didn’t know what and who made this “fantastic growth” happen!

Quote: “And this is the thing that’s interesting, this is the thing where we don’t give Pret enough credit and enough attention. Yeah, I don’t really like the product in terms of its coffee, for sure! But, they’re all about speed! Pret values their customers’ time. Perhaps in a way not many businesses do. They have a publicly stated goal of serving you within 60 seconds of you walking in the door. And I think they do a pretty good job of getting there.”

I want to give credit to my countless ex-colleagues with whom I worked shoulder to shoulder, day-in day-out, in an intensely stressful, bullying, discriminating and ungrateful work environment, all my colleagues and myself who made this success and the wealth of the few at the top happen.

Pret does not value customers’ time, Pret, as most businesses, value customers’ pockets! And it is disheartening that you and most people seem blinded by the age-old reality in business, that time is money, and the quicker you get customers in and out the store, the more money flow is happening … faster! But who makes that happen? Who pays the price? If a company has NO regard for the health and value of their staff who are human beings but driven like machines, valuable humans as much as their customers are, than I question the motif of their business.

Sure Pret pays a little more, gives more holiday, puts on elaborate parties etc. and now even giving £1000 incentive to retain and gain staff, but if Pret wouldn’t give more incentives and benefits they would hardly have anyone working for them, as the job is WAY too stressful and harsh. Even if you are bereaved, you are not safe and are tricked and trapped as you have learned my story. I used to be an enthusiastic person, working highly motivated, and I am not an old person, but I feel like I am in my 70s, ready to call it a day. My old self is gone after my brother died with the added turmoil in Pret.

Quote: “And that is hugely important to an enormous number of people. That’s how they’re able to process as many people as they do. Sure, they have a lot of people on anyone time, but they’re still making good profit, they’re still making 11-12% each year in terms of Net profit. So, their business model is pretty sound. But they value people’s time.”

Again, they value people’s money, and time IS money, as you word it perfectly: “they’re able to PROCESS as many people as they do…” Why do I have to think of cattle being lead to mass slaughter when I read the word “process”?!

Quote: “Sure, they have a lot of people on anyone time, but they’re still making good profit”

No, they don’t have “a lot of people” at anyone time, 10 years of working understaffed to maximize profits has had me never ever wanting to work fast again, not to mention not being able to work currently. You may ask, why did you stay so long? Simple, I had a life outside of Pret where I had friends and projects I was passionate about. I was healthy, strong and able to mostly leave the stress at work. My life and personal projects were overriding the stress from work. And in a nutshell I and many people are like frogs that are sitting in a pot of warm water by being lulled in by good PR and where Pret’s CEO calls the company “family”. The PR is the warm water and very slowly the heat is turned up where we don’t realize that we are being cooked alive! I certainly am well over cooked, chewy and tasteless like rubber now. And just like a used and stained Pret paper cup that is of no use anymore, I landed on a pile of rubbish! When my brother died and I was mistreated on top of it, tricked and trapped by HR, they crossed a line, and I was turning ill.

Rubbish Paper Cups2

Quote: “In the world of specialty we haven’t really, really valued our customers’ time. We’ve been very product focused. And as a result, I think we haven’t valued people’s time adequately.

Okay, here is the challenge and my plea: please could you STOP only valuing customers’ pockets and being product focus, and start valuing the staff who make all the products and who are the ones serving customers? Employees who are left behind in this cut throat greedy multi-millionaire business!

Someone please stop this modern-day slavery and stop closing your eyes to what is REALLY behind successful businesses. As a rule of thumb: if it sound too good to be true… it isn’t! Someone, somewhere is always paying the price for this business model you so admire, and it is the majority who pay for the rewards of the few on the top. And if the few only reap the rewards that the many make happen, ask yourself if you really want this kind of business model. If you are on the side of greed, this indeed is very good for you. If you are on the side of most human beings, seeking a fair share in life by contributing with an honest hard working job, this indeed is too good to be true and the cost, the bill will come later. And we all know who’s paying for it.

Quote: “And in doing so, I think we’ve excluded a large number of people, who either value their time very highly or just aren’t willing to invest that kind of time that we ask of them.”

Well, you exclude an even larger number of people who are the staff making this happen, oftentimes at their physical and mental costs.

Quote: “And right now one of the biggest challenges specialty faces is growing its audience. Right now the audience isn’t really growing but the number of Cafes is.”

Yes, unfortunately every business wants a slice of the cake, and the crumbs are dished up by those who break their backs to make that cake.

The biggest challenge is to find a way to stop the greedy ways of the few and to really make their workforce part of the success and with it really leave behind a legacy that shows that businesses can indeed go the right way. As Gandhi so poignantly said: “There is enough for everyone’s need, but not enough for everyone’s greed.”

I can only say that when Pret fired me in my ill conduct out of trauma, with their HR tricks while my dad was in intensive care, just out of a coma, Pret fired me right into activism. My dad has died now and I would have preferred to write a blog on how amazing the company I worked for has treated me in my bereavement and trauma.

Mr. Hoffmann, could you look deeper, please, on what really is behind a successful business model?

Thank you for reading.

Kind regards,

 

———-

Edit, 22.07.2018: I can imagine that either you have been contacted by Pret or you contacted Pret for an explanation. I can tell you how Pret responds. Pret responds by sweet talking their way out of this and victimizing me into the corner of mental illness (which happened to me while working in Pret during mistreatment in bereavement).

They will lull you in with numbers and their annual staff questionnaire and awards, which is a flawed system because shops cheat by Pret-ending (pardon my word-game, couldn’t help it) to be team members, partaking in the questionnaire answering questions positive. I have declined doing the questionnaire and yet my shop’s result was a 100% participation, even though I didn’t participate in this voluntary questionnaire.

They will have advised you to not respond in the hopes this goes away.

If you or the public want to be lulled in by good PR that is your prerogative. But you and the public won’t be able to say in the future that you didn’t know about the tactics and work conditions in Pret.

I still suffer and at times hold on to mere life not trying to give up, and many others struggle, no matter how sweet the words of Pret’s leadership and HR will be trying to talk their way out of this.

Bullying, and especially bullying bereaved employees is unacceptable and dangerous to people’s lives. I will never be silent again.

Thank you for reading.

————-

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

 

Quote of the Day #16 – Poor A Manger

 

Facebooks-Dislike-Button-Could-Get-a-Big-Thumbs-Down-Itself

 

I leave the quote as is without correcting the spelling just to leave it in their own words.

 

“Poor and terrible management.”

i was really looking forward to start my new job back in april this year, my first manger was ok then i had a new one start and my rotas were never correct and on many occasions i went to work to be told i wasnt working, ive just gone back to work after a holiday and after two occasions of phoning to be told i wasnt working i went into work to be told by the manger i had been sacked for not attending !!!! really disappointed and angry with the way ive been treated

Yes, if you were a customer being treated poorly you would get a massive apology and a voucher from Pret after complaining to them. The manager would get into trouble who in turn will put the team member into trouble. Sorry that you were “only” a staff member with no value to them.

And yes, I’ve been there, too. My rota was on a certain schedule, I came in at 5am just to be told that I’m either off that day or due to start at 11am as the manager just changed the rota without first of all asking me and secondly not being bothered informing me of the rota change.

You make plans for the afternoon as you assume you start at 5am just to have to struggle with the manager to get your initial 5am shift back as you made plans for the day/week.

This is typical behaviour from managers who then pressure you to cancel your private plans or look for another shop or job. It is deeply ingrained in management who are incapable and do what they want. Very poor.

 

2018-07-11 Quote Pret #16

Team Member, Crawley

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.