Pano Christou now CEO of Pret A Manger


My message to Clive Schlee and Pano Christou upfront:

»Be careful how you treat people when you’re on your way up, you might need them on the way back down.«

 – found on Twitter profile




The announcement that Clive Schlee would retire in September 2019 came on 01. July 2019 after I tweeted to the press, having read Schlee’s response to a well-wisher on Twitter. The press then contacted HQ, got the confirmation and started “breaking” the news on Twitter.

Tweet to the Press early morning 01. July 2019:

2019-07-01 ExPretAManger to the press

01. July 2019


Quiet Tweet the day before on 30. June 2019, but no official announcement:

2019-06-30 Clive response to well wisher

Link Clive Schlee being all about himself again, while ignoring a Tweet a day before by a customer on excruciating work conditions (below Tweets).

I responded to the above well-wisher, and later tweeted to the press, as I told someone already months ago that Schlee would sneak out the back door quietly. I wrote about it hinting that this may happen in:

Clive Schlee and Pano Christou” 02. Apr. 2019
@Cliveschlee – Your Soldiers are Tired” 18. June 2019
Where is Clive Schlee?” 20. June 2019
The Difference between Profit and True Wealth” 22. June 2019
You are either the Captain” 30. June blog entry, but before I saw his above Tweet to the well-wisher. This blog entry lead me to check his Twitter when I then saw the well-wisher post on Schlee’s retirement.

Clive Schlee all being about himself, responded to the well-wisher’s Tweet on 30. June 2019, yet did NOT respond to a very serious health and safety issue of a customer Tweet on the 29. June 2019. The customer even tweeted twice. Schlee responded on the 01. July 2019 AFTER I wrote new blog entries about his retirement and after the press “broke” the news from my Tweet.

THIS, ladies and gentlemen, is Pret A Manger leadership:

2019-06-30 AC

First and Second Tweet to which Schlee responded on 01. July AFTER retirement news broke.
Customer: “It’s shocking they are not supported by decision makers.”
Don’t be shocked, that’s typical Clive Schlee and Pret A Manger!

I did an extra blog entry on the ongoing Air Conditioning issues with over-heated shops that I worked in as well. Many customers tweeted to Pret about this: “Pret A Manger Staff work in Over-heated Conditions


The press then being the press, pretending to break the news with some “inside” knowledge “broke” it after I tweeted to them. That’s why I tweet publicly and not “secretly” in emails.


So, September has come early.

BUT knowing Pret and the poor scoring Clive Schlee leaves on his exit (44% recommend working at Pret and 50% recommend Schlee) he stays as the active CEO until September, but they placed Pano Christou onto Review sites to avoid more negative scoring for the CEO.

2019-07-15 Pano Christou CEO

2 Glassdoor ratings already 15. July 2019 as on 14. July Clive Schlee was still as CEO on the Glassdoor profile. Makes you wonder what two people in the first day rated the new CEO already.

Pano Christou deleted his Twitter account on 01. July 2019 when I linked to it in “Clive Schlee’s Legacy” as I had a lot of traffic on my blog after having tweeted to the press:

2019-07-01 COO Pano Christou Twitter

Now leads to a deleted page.

So, Pano Christou deleted his Twitter account on 01. July 2019 after I tweeted to the press and the press “breaking” the news then, Pano having visited my blog where he saw that I linked to his Twitter account. Pano blocked me while Clive Schlee and Pret still haven’t blocked to probably collect evidence.

2019-07-01 COO Pano Christou Twitter


Pano Block

Christou’s handle then lead to a deleted page on 01. July 2019:

2019-07-01 COO Pano Christou Twitter DELETED


But as Mr. Christou doesn’t have a new official Twitter account yet as CEO and Mr. Schlee still has his official Twitter account, this means Christou is NOT yet CEO, but just placed his picture on Glassdoor to avoid further negative voting for the CEO and Pret. Also Christou probably uses Schlee’s Twitter as Schlee used to have a trusted person checking his mails when he was on holiday.

BUT Mr. Christou is the same and learned under Schlee. It’s just a different face to the same exploitative and bullying company. And the press is silent, because they cater to business.

UPDATE 24. September 2019

A new Twitter account under the same handle @ChristouPano has started in September 2019. Seems to be from Canada. So, someone snatched that handle, and I doubt Pret’s Pano Christou will have an official CEO account like Clive Schlee has.


2019-09-24 New Pano Christou different Twitter


Pano Christou came from McDonald’s management and started in Pret as an Assistant Manager (AM). Even though he likes to portray that he started at the bottom, sorry, I worked with many AM’s who came from other companies. They work at Pret with a Team Member (TM) uniform for a few weeks or even just days, and then go straight into AM and in a few months if they aim for it, become General Managers (GM). So, yes he started in shops, but he never was under the intense pushing, stress and low pay TMs are subjected to.

He will do things differently of course, as his personality is different where he doesn’t wear his heart on his sleeve or has “foot-in-mouth disease” like Clive Schlee. But he will do things the same in a profit-driven, exploitative company under the new owners who aim to topple Nestle off the throne and expand their wealth.

In my worst time in Pret in 2016 when my emailing started to increase in my trauma and at times drunk (I share my story at the bottom audio player in an interview), one email exchange with Pano Christou I remember very well, where he invited staff to contact him with any concerns, ideas etc. He responded and started his message about my email: »I must admit, beautifully written« and then went on in his email.

I remember this as odd, because only an “opponent” or someone who disagrees with you has to “admit” something. If I stand opposite an opponent that I respect, in or after a boxing match let’s say, we fought, I got caught out with not being on my best form, I may say to the opponent: ‘I must admit, good punch!’.

So, Mr. Christou, you will continue where Mr. Schlee left off, all the sweet-talk you learned under him, how to polish the facade, how to exploit low-wage workers behind that smile, but I don’t buy for a minute that Pret’s work conditions will improve nor that you will implement the Living Wage. So, we continue to work on unionizing Pret A Manger, no matter how long it takes.


Clive Schlee’s legacy:

… apart from two customer deaths (third nearly fatal) he didn’t act on until it became public and all the ignored warnings before AND after deaths!

2019-06-30 44 staff 50 Clive

Glassdoor July 2019


Clive Schlee’s Legacy” — & — “Late Night Girl Article on Clive Schlee

Las Vegas


17 Odd

Review by former Purchasing Director, NY

01 Go back to UK

Review by a Corporate, NY


It Analyst HQ Head Office Review

London HQ Review

UPDATE 22. July 2019 Pano Christou’s “clean” start on Glassdoor. He’s been with Pret longer than Clive Schlee, and apart from doing a few things differently, when it comes to staff exploitation and low pay etc. he is not different than Schlee, just a different face on the profit driven company now under JAB that competes with Nestle for the top spot:

2019-07-22 43 staff - 0 Pano


UPDATE 19. September 2019, Pano Christou might need to do some “real” work instead of bullsh!tting staff and the public alike. My tip to Pano, check the #antiCEOplaybook

2019-09-19 Pano 40 29


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The above slideshow is just a selection, the list goes on in Pret Staff Complaints


Link: >>> Two Pret Staff have DIED recently
One is said to be a suicide. It’s not the first suicide in Pret.
I survived. If I would have gone over the edge, to my current knowledge, mine would be #3 and it would be in connection to Pret!



I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment:
Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.




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