Day 12: Ready to (ch)eat – Pret A Manger

Day 12 of >>> Away in Pret A Manger Ad-VENT Calendar

Pret A Manger – Ready to (ch)eat
“Organic Coffee NaturalGood… Glyphosate Food”

NOT Natural

Link to TheDrum.com article

UPDATE 29. June 2020 – SECOND class action suit against Pret on the “Natural” Food claim
(at the bottom of this page)

Even while I worked at Pret I always wondered how Pret’s claim to be certified Organic and Fair Trade regarding their coffee can even be valid. Not making any allegations, just raising questions! To get certified as being organic is super expensive for companies.

The mistake most people make, and why companies employ expensive marketing and psychology is, when looking at the signage that is being fazed out now after the class action suits on the natural claim, it says in a round logo: “Organic Coffee Natural Food”. Or now the new signs “Organic Coffee Good Food”. Clever marketing knows “eye-level, buy-level” and in most countries we read and write from left to right and from the top down. And many times I read it on Twitter especially that people recommend Pret to others as this “organic food” chain…

But even if Pret would claim to sell organic food, the ingredients that are delivered from factories every morning are PERFECT, the eggs are all the same size and often the same bleak yellow colour, the bananas are perfect etc. But Pret claims their coffee is organic, okay, we have to “swallow” that until someone can prove otherwise. I just raise the question as I know how much the coffee costs having had to do the ordering for the day-to-day running of shops. If customers knew how much it costs for Pret to produce a cup of latte, including the coffee, milk, cup, lid and labour… people would get sick at the profit margin. That’s why Pret can afford to give so many free coffees and then turn around, raise the price as someone has to pay for all the freebies. And it won’t be Pret!
On the Free Coffee marketing I write extensively on Free Coffees in Pret A Manger.

Back to the “Natural” issue. The round logo gives us the impression of “Organic Food” as our brains move automatically from left to right and top down. But Pret will say they never claimed to have organic food, but organic coffee. They “throw” the perception back at the customer again and I wonder if anyone is looking closer into the organic coffee claim.

Pret has been sued for their claim to be natural while the food contains glyphosate for which the mighty Monsanto, now owned by Bayer, currently has more than 13,000 lawsuits on their neck. With three major lawsuits lost in the billions, due to denial that their main product Roundup causes cancer, which has not had a warning label on the product. Bayer upon purchasing Monsanto in 2018 set aside $250 Million for the expected lawsuits, but has bitten out a bigger chunk than they can chew in legal bills, and the shares have tumbled towards the basement since the verdicts. Bayer never expected that the jury would now draw the line, as the fake laboratory tests Monsanto conducted saying that Roundup is safe, coming to light. But that’s another story altogether.

So, if the public has been paying attention regarding Pret’s signage, I have seen it more lately even in London that Pret signs are changing due to the successful vs. “natural” claim lawsuits. More and more it says “Organic Coffee Good Food” now. How about changing it to “Organic Coffee Labelled Food”!!

2018-12-10 Pret froced to remove Natural from sign

Link

From the above familiar signage where the “natural” is now being replaced with “good”.

Even on Pret.com, the word “natural” seems to have completely disappeared.

good-food-new-sign.jpg

Link to Pret USA Twitter as the U.S. shops have to act fast

A customer on Twitter posted the below pictures confused on why the word “natural” was covered over at LAX airport that is getting ready for its first Pret on the West Coast, as JAB / Reimanns are on a mission to expand fast, trying to restore Pret’s reputation and divert from all the scandals, especially the TWO customer deaths. They divert with swamping first airports and busy train stations in new areas. In the U.S. Pret has to act on the “natural” signage while in the UK everything is lenient again.

Two customers died from hidden allergen in Pret products, a third nearly fatal, several hospitalized and Pret did not act after numerous warnings before and even after the deaths occurred. Pret only started acting slowly after the deaths became public.

Same with the “natural” food claim.

2019-05-23 Natural Food labeled over2

2019-05-23 Natural Food labeled over3

Link to David Blumenstein’s Tweet

Pret to remove Natural

Link to Daily Mail article

And from TheDrum.com article, quote: “Pret A Manger has been told by the ASA that it must “not claim or imply that its food was ‘natural’, unless its products and ingredients were in line with consumer expectations of the term ‘natural.”

Classaction in NY vs Pret on the natural claim.

The court document lists all the chemicals Pret is sued for while claiming to have natural food: >>> Filed March 2019 – Document. Scrolling down to the list of chemicals in Pret food.

From page 10 onward are listed:

Maltodextrin
Citric Acid
Malic Acid
Lactic Acid
Ascorbic Acid
Diacetyl tartaric acid esters of mono- and diglycerides
Mono- and diglycerides
GMOs
Glyphosate

Well, let’s add sulphites to the list

2019-12-11 Not Natural

Link

Now it makes sense why Pret never wanted to label their products, even after numerous complaints and warnings regarding the allergen issues, and even after TWO customers died of hidden allergen in products. Pret only acted when customer deaths became public! But avoiding labelling Pret’s “natural” food is because it is LOADED with chemicals!

And the current update is that Pret’s argument to get the case thrown out is, in a nutshell: We tell people that our food is natural, but they should know that it’s not natural. 😀

Quote:

September 13, 2019

  1. Pret A Manger Looks To End $5M Suit Over ‘Natural’ Label Pret A Manger has again asked a New York federal court to toss a $5 million proposed class action that claims the sandwich chain’s “natural” label is misleading because its products contain GMOs, saying its customers know that no processed food is completely free of synthetic ingredients.” 😀

Wow! A yes is not a yes, and a no is not a no anymore! If the Judge buys that? Oh my, Justin K Small certainly is pissed off!

Pret argument natural

Link

“Processed food” ~ vs. ~ “Lovingly handmade” psychology?

No Sesame on Label

“Processed food” ~ vs ~ “Freshly prepared” and ‘made’ vs ‘prepared’ psychology

Freshly

UPDATE 29. June 2020 – SECOND class action suit against Pret on the “Natural” Food claim

2nd Natural Lawsuit

Link to Top Class Actions article


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 10: Vegans Eat Meat at Pret A Manger

 

Day 10 of >>> Away in Pret A Manger Ad-VENT Calendar

 

Just when you think nothing more ridiculous can happen in Pret, this happens:

2019-11-27 Chicken as Veggie sticker

Link to Tweet from 27.11.2019 – I responded to SCLFT that the real @Pret killed two people in Britain! And side note: a baguette for $8!!! No wonder former CEO Clive Schlee pocketed £30 million on bonus alone! But he left a legacy behind, where low-wage staff speak out bluntly in anonymity on Glassdoor & Co.

And THIS happens: (I put the whole feed)

2019-12-01 Label1

Link

2019-12-01 Label2

Link

 

2019-12-01 Label8

Link

2019-12-01 Label3

Link

2019-12-01 Label4Link

2019-12-01 Label7

Link OOPS!!! Quickly get into DM to get out of the public eye! Too late, Pret!

 

And the gift that keeps on giving!

 

Ladies and Gentlemen,
welcome to the land of MILK & HONEY!

 

UPDATE: 10. Dec. 2019 – Pret USA again! And the usual response by the U.S. Twitter staff is very relaxed. People in the U.S. cannot DM Pret’s USA Twitter account. It’s like the U.S. side of Pret is cut off from the UK.

 

2019-12-10 Vegan label Milk ingredient

Link

UPDATE: 20. December 2019 Pret USA AGAIN!

2019-12-20 Pret USA label Clementine contains milk

Link

 

2019-06-30 44 staff 50 Clive

 

The issue of mislabelled products in Pret A Manger continues. It is 2019. Two customers have died, a third incidence was nearly fatal, and several in hospital from unlabelled allergen in Pret products, numerous customer warnings ignored before and even after deaths. Only after the deaths became public has Pret SLOWLY started to label products. But mislabelling products as well as placing products behind wrong labels continues.

Some customers who complain on Twitter assume that this is a one-off or rare problem…

NOTE:

A little reminder that Pret was cleared in New York where a customer sued Pret after he suffered an allergic reaction ALSO to an unlabelled sesame product, the same allergen that Natasha Ednan-Laperouse died of, from a London shop. Even though Pret won the case it did not give them any sense of urgency or a wake-up call to start labelling products! ONLY when customer deaths became public did Pret slowly implement labelling!

Also, Pret has now set aside £10 Million on legal fees for >>> food allergy scandal costs.

>>> Pret on trial after Celia Marsh’s death, who died from dairy traces in a non-dairy product.

November 2019: Vegan eats chicken 10th Nov.:

2019-11-09 Vegan eats meat

 

2 customers in one day:

2019-11-08 Ham x2

@DizzyBrunette — & — @MissKLWalker

THREE wrong products in ONE day
customers have posted on Twitter even before the 2:30pm lunch end in Pret:

 

  1. Wrong Soup – Mislabelled: Mushroom Risotto label on Curry Soup:

2019-10-24 Wrong Soup

Link to a really great video!

 

2. Wrong Coffee – Milk instead black for dairy intolerant

2019-10-24 Wrong Coffee

Link

 

3. Wrong Toastie

2019-10-24 Wrong Toastie

Link

 

Life-long Vegetarian eats mislabeled Tuna instead of Veggie Toastie

2019-10-12 TUna instead of Cheese toastie

Link to Tom Rache’s Tweet

 

2019-10-12 Tuna instead of Cheese toastie2

Link to his wife Julia Ramil’s Tweet

 

After I tweeted to Tom Rache & Julia Ramil with this blog entry I got a full shadow ban from Twitter, probably via Pret reporting me, which got my Tweets hidden for 24 hours and can only be viewed with direct link or via my Tweets and Replies page. This is to silence the systemic issue of mislabelling due to under-staffing:

LNG FUll Ban

 

BACON instead of Beef

2019-10-11 Bacon instead of beef foccacia mislabel

Link

 

New York – Wrong soup label

2019-10-10 Wrong soup label

Link

 

MEAT instead of Veg

2019-10-02 Meat Toastie NOT Veggie

Link

 

2019-09-23 Soya sticker on dairy coffee

Link


 

This blog entry was “inspired” by yet another customer going to Twitter, and who for religious reasons does not eat Ham:

2019-06-28 Religious eat Ham

Link

For the sake of time and not wanting to clutter my page with endless examples, here are just a few visuals that show that the problem of wrongly labelled products in Pret is a VERY common problem and continues to this day!

The main reason for this, from my experience having worked at Pret, is chronic under-staffing of low-paid workers who are often not trained well. They are pressured, rushed and pushed so much, they work in often cramped areas, that these mistakes keep happening.

2018-11-11 Tiny HFC area4

What is so beyond believe to me is, that in the UK even with two customer deaths, a third nearly fatal, numerous customer warnings ignored before AND even after people died… Pret goes full steam ahead, doing business as usual and gets away with it. In the U.S. it would hail a storm of class action lawsuits and the leadership would face prison! In the UK they put small business owners (often Indian or other with non-British background) in prison after 1 death! And rightly so, but Pret is too big, too rich and in my opinion, too white! Sorry, but I left my PC days behind long time ago!

In the UK people remain lulled in and want to believe the fairy tale that is Pret A Manger.

 

Illusion

 

Vegetarians, or people, who for religious reasons don’t eat pork, keep settling for an apology and cheap freebies from Pret.

So, here’s a visual again on how common this problem is. Just few of the many examples. I had to fix this issue countless times as a Team Leader. In my 10 years in Pret from 2008 to the end of 2017, I had to fix this on a weekly basis, sometimes several times a day!

The other issue also is that, even though the standard is in place to not mix items on one tray, due to lack of staff, rushed for time to not lose Mystery Shopper bonus, staff bake Mozzarella Croissants on previously used Ham Croissant Trays. They even sometimes put both together on one tray to safe time and washing up. This also happens with the sweet croissants and the danger of traces of nuts touching other items. Staff are not supposed to do this, but because they often even work overtime without pay, they stop caring. I had to deal with this many times as well, retrain, redo etc. etc. etc…… And again, I don’t even blame the low-paid worker here, because when they don’t finish their production in time, they are fear managed and scared to lose their job. So, anyone assuming that at times the Veggie product did not touch the Meat product, or wasn’t baked in the “juice” of the Ham or Meat product, think again!

People are fooled with the facade of Pret. But I emphasize again that Pret A Manger is a FACTORY behind the scenes, there is NOTHING “Lovingly made” as their stickers boast! There’s no time nor room for Love in Pret A Manger!

These visuals are only a selection, there is much more, and not everyone goes on Twitter with pictures:

2019-05-03 Ham instead of Veg croissant

Link to Initial Tweet

2019-05-03 Ham no veg

 

2019-04-21 Ham instead of Veg croissant2

 

2019-06-02 Ham in Veg croissant

Link

2015 Ham instead of Veg croissant

After TWENTY-NINE YEARS… This is 2015. Link to Tweet

This one is particularly misleading, because the Ham Croissant does NOT have a slice of tomato on top like the Mozzarella & Tomato Croissant has, to distinguish each other additionally to the labelling. So, in a rush the Hot Chef, or whoever put the croissants in the oven, added the tomato by mistake. OR they didn’t realize this was the Ham croissant, as in a frozen state they can look similar, although the Ham has black pepper on top, and the Mozzarella Croissant white cheese sprinkles. But again, due to rushing, these mistakes happen fast. From 2017:

2017-04-29 Ham instead of Veg with TOMATO on top

Link

 

2019-04-23 Veggie sticker on ham buttie

Link

2018-12-06 Ham instead of Brie Veggie Baguette

After TWENTY-THREE YEARS… Prosciutto instead of Brie Baguette

2018-11-30 Tuna instead of Ham toastie

A reversed problem: Tuna instead of Ham Toastie

To safe space… the Ham & Cheese Collage (Links underneath)

Ham Cheese Collage

30. Dec. 2017
03. Mar. 2018
14. Feb. 2017
11. Mar. 2018
24. Feb. 2018
24. Jan. 2018
10. July 2017
18. Feb. 2016
11. Dec. 2014
14. Sep. 2014
11. July 2017 Lifelong Vegetarian…

Commercial break: A little humo(u)r

2012 Ham Veg

2012

 

2018-03-05 Ham no Veg USA

USA 2018

 

2019-06-09 Ham no Veg

Link

… and so on…

A more extensive list on this problem also with soups wrongly labelled >>> “Ongoing Issues, hospitalization, mislabelling…” but I stopped collecting in Dec. 2018 as this is ridiculous!

Again this is due to UNDERSTAFFED Shops, rushed staff, and at times staff don’t understand English well, placing products behind wrong labels.

HOW MANY MORE PEOPLE HAVE TO DIE??!!!

Mark your calendar for the 6th December 2019 when trial starts after Celia Marsh, the second customer died of a Pret product. LINK >>> Pret A Manger facces trial after allergen death.

What staff say anonymously on Review sites, YouTube, Twitter, FB and other websites:

JavaScript required to view slideshow. May not work on mobile devices without Wifi.

This slideshow requires JavaScript.

Slideshow can be paused

 

 

The above slideshows are just a selection, the list goes on in Pret Staff Complaints

Clive Schlee “retired” in September 2019 but remains in the background as a non-executive director. This is his legacy he left behind:

2019-06-30 44 staff 50 Clive

June/July 2019 Glassdoor results

New CEO:

2019-10-02 Pano 38 26

 

May 2019:
2 Pret Staff have died.
One is said to have been a suicide.
It’s not the first suicide in Pret.
>>> Link to Article

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Day 6: Pret A Manger Trial

 

Day 6 of >>> Away in Pret A Manger Ad-VENT Calendar

 

Trial starts today 6th December 2019

Via SomersetLive.co.uk

LINK: >>>Pret A Manger and Planet Coconut will go on trial after allergy death <<<

 

0 Trial

Photos: SomersetLive.co.uk

And now I understand the recent news that Pret set aside £10m for food allergy scandal. Via TheGrocer.co.uk

>>> Pret a Manger set aside £10m for food allergy scandal costs, accounts reveal <<<

£10m

£10 million is quite a joke compared to the £30 million BONUS that Clive Schlee pocketed after the JAB purchase.

UPDATE Januray 2020

NEW TRIAL in another allergy case regarding unlabelled sesame, after another student, Isobel Colnaghi, allegedly suffered a reaction to a Pret product.
Trial set for 02. November 2020:

Pret NEW Trial Nov 2020

Evening Standard

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.