Free Speech does NOT exist on Media Platforms

Since I’ve been writing openly on Pret A Manger issues from a behind the scenes look with my own horrific experiences and other staff complaints directly to me and on review sites, I’ve been asked by many people WHY these issues aren’t more known in the public.

Simple answer: free speech does not exists on social media platforms, with mainstream media and with Wikipedia etc. Censorship is rampant on platforms.

It shows how Pret fears the truth getting out and how mainstream media and social media platforms assist big brands from exposure. I’d need a Ronan Farrow type journalist who cares about the truth getting out!

Here’s an example of how many customers are gobsmacked that they never heard about the issues in Pret. And here via the YouTube slide I ONLY included Tweets, I did not even bother to include Facebook posts/messages, Insta, private mails via my contact form etc. etc. If I’d include all, the slide would be over an hour:


Examples of censorship:

Facebook and now Instagram that is under FB have completely blocked my website. If you enter a complete url from any of my pages here even into a Facebook PRIVATE mail, you will receive a message that this page goes against some rules etc. That’s why I started YouTube slides that FB/IG can’t block. I also link to Tweets etc. where my blog is linked to and people then can go directly via Twitter to a specific blog post that I post. And if FB shut me down, I will find another way. But Pret & Co will not be able to silence me!


Since 2018 when I started to publicly call out Pret, Pret that can’t sue me for libel as I have 1. evidence and 2. I declined 4 NDAs from Pret. All they can do is report me to the social media platforms to get censored or what is called “shadow banned”. Twitter then hides my Tweets and my Twitter account altogether where people can’t find my Tweets even when specifically searching for it. To check if you are shadow banned (censored) on Twitter, please visit or if that site is down then .

Twitter heavily shadow banning has forced me to have several Twitter accounts, which is allowed on Twitter. You can even merge several Twitter accounts.

Taliban members and pornographic images are on Twitter. Facebook has heavy criticism on their dodgy actions. But hey, lets censor a nobody, a female who has written the most comprehensive website on Pret A Manger. Nothing new under the sun!

Put my Twitter handle @LateNightGirlMe (now changed to @expretDOTorg) into Twitter search and click on “Latest”. You will only find a few recent Tweets but not ALL of the latest Tweets. Compare this by going to my handle directly and click on “Tweets and Replies” for truly the latest Tweets, you’ll see ALL the recent Tweets than the Twitter algorithm are programmed to leave out randomly, even when I’m NOT shadow banned.


People on Linkedin are die-hard Pret fans! They don’t want to hear the truth and they reported me to Linkedin. Linkedin then locks my account and wants me to send my ID! This has become increasingly an issue on social media as they are breaching data constantly. Facebook is the prime example of this. Pret know me! They know who is behind, but social media increasingly try to get private data and if they can’t force it, they lock accounts. Same with Twitter and phone numbers.

Linkedin is mainly into toxic positivity where rich business people tell each other sweet little nothings all day. It’s very rare to read critical voices on there, except when an official news report is out. But when I as a former Pret staff with FIRST HAND experience link to a critical issue on Pret, even if I link to a newspaper article, not even to my blog, BOOM! my account is locked after they report me to Linkedin.

The Press:

I have been contacted by many journalists and have contacted hundreds of journos directly and also copied in many on Twitter etc. Some journalists were very interested to report on certain issues (as I cover a lot of various issues in Pret, not just staff issues). But here I have to give a heads up, it is partly MY FAULT that they did not report because I’ve had these terrible outbursts while drunk. I speak openly about it and am still waiting for help via NHS mental help services as well as doing everything I can to recover.

I have lashed out at EVERYBODY, no matter who they were. I continue to apologize and hope people are ok. I accept the consequences as this is solely my fault and something I will always be ashamed about.

One journalists, Will Bedingfield from Wired wrote an article with a click-bait title of “The Rise and Fall” of Pret”. He wrote that 2 days after I tweeted a response to him with some facts. After he published the article I called him out and he deleted his initial Tweet. And his article wasn’t even anything deep and certainly not new. It was just a typical “lazy” report with a catchy title to put under his portfolio belt:

Link to my Tweet under his deleted Tweet.

My Tweet calling him out and then he deleted his initial Tweet.

These and other reports that HAVE been reported with my help have never been credited back to me. The only 2 people I will ALWAYS credit as having reported on my experience and blog are Adam from The Adam Paradox Podcast, based in California who interviewed me in 2018. And Gregor Gall, editor from the Scottish Left Review who published TWO of my posts.

Any other journalist just publishes without giving credit WHO put them on Pret’s case in the first place and who fed them all the info. They just say to me “Thank you for you help…” And that was that! And I did “kick off” many even high profile journos from the Guardian, Telegraph, Times, BBC etc. because I was tired for journoalists to sit on my following waiting for a story to drop into their laps, while some ignored or ghosted me after my DMs to them!




Etc. etc. etc.

And Pret apparently is asking journalists who contact Pret to verify if they know me, to NOT report on my blog! And they “obey”. There you go.

But yes, my outbursts didn’t and don’t help, but if a journo really wants to expose wrongdoing in Pret, they won’t be deterred by my traumatized behaviour.

On my Media page I linked to the reports that came out from my blog having either contacted or having been contacted by journalists who then reported.


WordPress has moved my blog into the adult section where they usually move pornographic sites. The reason they gave me was that I use curse words. But I linked to them a few of the many WordPress websites where people use heavy language, worse than me. So, even as a paying customer WordPress censors under the “adult content” umbrella. It means that WordPress users who are logged in cannot find my blog when they search for anything Pret A Manger related.


Mid November someone has linked my blog to Pret’s Wikipedia page as approved editors can edit open source pages. Screenshot below. I saw a referrer from Wiki on 18.11.2021 for the first time. I then contacted the main editor Edward Betts who started Pret’s Wiki page, and informed him that there are some out-dated infos and a mistake on that Wiki page, which I can send him updates with evidence. He then promptly deleted my link again from Wikipedia the next day as I had last referrers from Wiki on 19.11.2021.

Whoever linked my blog to Wikipedia, thank you! Sorry, censorship has gotten the better yet again. So, lets keep the mistake and out-dated infos on that page and not donate to Wiki on their annual donation efforts. Edward Betts/Wikipedia take info from my blog without crediting back. And this is why so many people on social media asked me why the public isn’t aware of the problems in Pret. That’s why. Mainstream media and even open source pages censor whistleblowers and protect companies.

The clever thing that journalists and now Wikipedia editors do is, they skim through my website and take all my research that I did, where I found press articles or where I am leaked info where I link to press reports. They then take these press articles which they never found on their own before except linked on my page, and then use this on their Wiki page so as not to have to cite my blog as a source. Thus, the press and Wikipedia continue to ignore people who have first hand experience because they bow to Pret and companies like that.

Journalists and writers in general are the biggest thieves of intellectual property and research. So, Pret will be delighted with my short-lived link on Wikipedia.




Censorship is alive and well. Free speech and giving sources to original whistle blowers is dead. And only when people die, do the press and writers in general, swarm over their writings and steal and write on it like there’s no tomorrow! Writers are the biggest thieves of intellectual property and sources than any other “art” form I know of.

Rappers are known for nicking tunes and remix them, but writers are the worst when it comes to taking material without crediting. Now in a much more clever way.

So, my work continues unpaid, un-credited …



I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

Please also see the MEDIA page for more.
Thank you for reading/listening.

©2017 – Present:




Unless otherwise stated or linked to, this website and all writings within this site are the property of and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: unless otherwise stated. All Rights reserved. Disclaimer.

Caught in the Act at Pret A Manger

If you have no time to read,
please scroll to all the screenshots further down below.

(And read the comments at the very bottom of this page.)

01 Go back to UK

Review by a Corporate, NYC

This is the REALITY of Pret A Manger behind the facade WORLDWIDE. The clean facade of freebies, the forced smiles (tested by Mystery Shoppers), the “ethical” front of Pret that got away with 2 customer deaths, a third allergy reaction nearly fatal (new court-case in November 2020), several injured, multiple warnings ignored etc. Seeking independent investigation into a staff suicide.


UPDATE: LAWSUIT filed against Pret in NYC for racism and discrimination (bottom of page).

2019-12-24 FL review NEVER go to Pret

Link (More reviews further below in this blog post)

2018 Chaotic hellhole ambience

A rare complaint from Hong Kong where most people put their heads down and continue under hard conditions:

2020-01-30 Pret staff Hong Kong complaint

Link to Tweet. An online conversion from HKD 45 to British Pound is roughly £4.65 an hour! And Pret didn’t even respond to the Tweet.

UPDATE: August 2021:

2021-08-27 Manager shocking to staff


A VERY common bullying incident from a Manager towards a Team Member. But this time it didn’t happen behind the facade in the kitchen, office or staff room, hidden away from customers, this time it happened in front of customers. The “ethical profile” of Pret is a facade the public still believes, because the bullying is usually happening behind the scenes, away from customers’ eyes. And then, when the Manager or Leader has finished bullying the staff member, the intimidated and humiliated Team Member then is send out to the shop floor, and expected to smile for Mystery Shopper bonus and fool customers with a fake happiness. And as many are from other countries, young, have children to feed or Uni tuition to pay, they feel stuck, too exhausted to find a new job and not knowing where to turn to.

2019-12-11 Trapped marked


Fear of leaving

Link (Excerpt of Manager review)

And when the bullying is happening on the shop floor, shops are so noisy with loud music, shouting of staff to make and get coffee orders, talking, busyness. Customers are occupied on their phones or laptops, distracted with talking, eating etc. So, when it happens in the shop, people don’t even notice.

Even when I was bullied during bereavement under the watchful eye of HR, I NEVER told a customer or colleague. I was complimented by customers and received rewards from Mystery Shoppers for my service, smile, giving freebies etc. And after my shift at times I headed for the bridge and still don’t know how I survived. But none of my colleagues and customers knew my inner state and turmoil. I explain in detail at the very bottom YouTube slide about what weekly Mystery Shoppers test staff on, or via this link: “Smile for the Misery Shopper“.

This creates a host of mental health issues under Emotional Labour, that staff are forced to perform. What @Katecordon witnessed here and confronted Pret in below Tweet, is so familiar to me, and this would be a situation where I as a Team Leader then had to console the Team Member crying in the staff room and at times speak to the Manager. Only ONE time when I spoke to the Manager why they shouted at the TM, this Manager apologized to the TM. But this was only one Manager out of many who did not apologize and rather bullied me then as well for speaking out. But I didn’t care!

The Team Member in below customer Tweet made a very simple, innocent, normal mistake. No big deal. And by the way, the TM made that mistake because she was most likely NOT trained in the first place! The Manager must have stood nearby witnessing this mistake. To correct the mistake the TM then did give the 10% discount, but explained at the same time that she made a mistake and gave the 10% as a one-off. PERFECT customer service!!! In fact, a Mystery Shopper would have probably given the TM an “outstanding card”, meaning the extra £100 reward, or even £200 if the overall scores were perfect. Mystery Shoppers many times gave the reward, even when a mistake happened, but they rewarded the staff member due to how they handled the mistake.

The same is by law, when a price tag gives an old cheaper price even though the price has increased, the business is obligated to charge that old cheaper price, even if the till system is updated with the new expensive price. But this TM probably doesn’t know the law on this and did instinctively the right thing because she cares! The TM here did a perfect, correct and kind customer service, but was bullied by the Manager for making a simple mistake and then giving the 10% discount as a good will gesture, which is commendable! And this Manager is particularly offensive by talking down on the customer as well: “It’s company policy, love“. Very, very, very, very common bullying incident in Pret! Bullying and fear management by the book.

The reason this Manager makes a huge issue out of the 10% discount wrongly given as a student discount, is that Pret only does regular discounts in some places like malls or train stations (but not all malls or stations), where the other companies and train station staff within that station or mall get a 10% discount showing their staff badge. So, this Manager would have to do half a minute of paper work to explain for the financial file why the 10% was given in this Manchester airport, that doesn’t give student discounts. Managers hate to do little paper work issues like this as they want their financial records to look perfect. I got in trouble many times for doing it the proper way in recording mistakes, because Managers didn’t like mistakes in their financial files and rather stress staff to not make these mistakes. And at one time I’ve had enough and told one Manager that if a financial file is perfect without any mistakes, this would ring alarm bells with me if I was a financial auditor. But that’s another story. And honest mistakes that are effectively recorded can be traced back in the system and explained. Again, no big deal.

And also by the way, this Manager most likely continued the bullying later in the office, as bullying Pret managers and leaders can’t let go and continue later on, especially when caught out by customers and they “lost face” in front of the TM they just bullied. So, they try to “establish” authority and continue behind closed doors. I hope that young lady finds quick support! And if this Manager is disciplined by Pret, then only because he got caught by a customer who called him out publicly, like he did with his Team Member. If the TM alone would have complained to HR, nothing would have happened.

This shows as well in the very first review from the new LAX Pret shop that was opened in the summer 2019. I could not have put it into better words how this bullying environment thrives in Pret worldwide. I love American reviews, because they find amazing words!:



Caught in the act!

A customer witnessed very common and regular bullying:

2019-10-28 Bullying manager seen by customer2

Full text:

2019-10-28 Bullying manager seen by customer3

Link to Tweet

A little reality check and crash course of Pret’s “ethical” profile. What staff dare to say in anonymity, away from the fear management. Clive Schlee “retired” with quite a legacy!

2019-06-30 44 staff 50 Clive

2019-10-02 Pano 38 26

Glassdoor scores on Pret and its leadership. I wrote a new blog post as well on >>>  Pret’s new CEO Pano Christou, and Clive Schlee remaining in the background as a non-executive Director, while on his Twitter account he still presents himself as the CEO of Pret! (UPDATE: July 2020, Schlee’s Twitter account has also been deleted in July 2020). I explain in above blog why Pano Christou deleted his Twitter account. Clive Schlee let Pano Christou take over on Glassdoor already in July 2019, even though Schlee’s retirement was set for September 2019. This typical passing the buck downwards is to avoid further negative scoring. And yet, still not taking responsibility.

UPDATE: 20. Nov. 2021:



2019-09-18 Customer witnessed bullying


2019-05-05 Rude aggressive manager


2020-01-02 NEW bullying GM shite


2013 Pret manager smile at customer snap at staff


2020-02-29 Humiliating Manager Pret USA

Link Feb. 2020

2018 Bullying staff killing customers


UPDATE Feb. 2020

2020-02-10 Customer Complains about Manager rude


2020-01-24 GMs steal hours HQ ordered


UPDATE: Feb. 2022

2022-02-03 Manager spoke like crap to staff


Pret settles $1m


Pret settled TWO lawsuits in NY having had to pay 4000 workers back after illegally having “shaved off” (rounded down) their pay. But in the UK no-one goes to court, even though the same problem of unpaid hours is systemic throughout the company, as I have experienced countless times myself. One review below shows the hopelessness on the feeling that staff can’t do anything about this.

And only after getting caught and a public outcry and boycotts for not wanting to pay 500 (!) young summer recruits. Do the math on how much money that is. And getting young folk in, who don’t know their rights and are brainwashed easier. Pret always tries and changes direction when caught and boycotted.

2017 Pay apprentices

The Guardian Link

A little reminder that Clive Schlee pocketed £30 Million on bonus alone when JAB Holdings bought Pret! Link to article.

Clive £30 million

Daily Mail

Only a few of the many reviews and complaints:

100 times Stephen Hawkins Staff Tweet missing Pay

£100 owed

Link to FULL review and how HQ played dumb!

2016-03-17 Pret will do anything not to pay - RVW9823882

Link to FULL review WORTH READING! One quote from above review on the hopelessness, compared to U.S. staff who filed class-action suit against Pret twice: “Sometimes it can be challenging maintaining a natural smile on my face for 8 hours straight. … Pret will do anything not to pay you. They will bend the law and the contract in any way they can, and there is nothing you can do about it (unless smile).”

Because the legal system is different here…no pro-bono lawyer likes to take this on as I’ve experienced, because when you win, the payout is so low, lawyers don’t want to pick this up for their 33% peanuts from a low reward in the UK legal system. Too much work for little reward.

2017 Always messing up pay


etc. etc. etc. …

Several reviews on Pret’s shiny London Head Office
from current and former employees at the time of reviewing on Indeed and Glassdoor. Again, these are reviews on Pret’s HEAD OFFICE in Victoria, London where the CEO and other Senior Leadership also have their desks in the open plan offices where I saw them many times working on laptops etc.

Also, some reviews from office / corporates in New York.

HQ Bullies

Link People don’t seem to get promoted unless you are a bully or belittle your team members. The place is toxic.

Another one from January 2019

2019-01-23 Great Brand Poor Management - RVW24352473 marked

Link “… working really really long hours. No work life balance whatsoever”.

2017 review on HQ from an IT Analyst on Glassdoor:

It Analyst HQ Head Office Review

Link  Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.”

UPDATE 05. January 2020 NEW HQ review (customer service team) on homophobia, manipulative HR dealings etc.

2020-01-05 HQ Customer Service Team review


Las Vegas

Link “Pret has brought over many managers and leaders from the UK and ‘beheaded’ many of the US employees who built the brand…”

This is really upsetting, because I remember when I asked my managers over the years where such-an-such an OPs Manager or General Manager is, I often heard that they where sent to New York, as the American Managers can’t handle the work / can’t manage properly. I remember being confused about this, because I lived in Florida for almost 6 years and traveled to different cities over the years, visiting friends. I stayed 3 months on the West Coast, visited North Dakota, the East Coast, the deep South, often for several months. I have many American friends. Americans are one of THE hardest working people. They are inventive, passionate, disciplined, fun, helpful etc. I was confused, but then thought that I know how complex and micromanaging Pret is, so I didn’t think any more of it. But now I realize, reading all the American reviews that what I was told was bullcrap!

Reading the above review and all the other reviews from the U.S., the main thing the American reviews have in common is: favoritism and racism. And it’s really upsetting, because I know the American mentality vs. the British.

UPDATE: Feb. 2020 from Washington DC – Fired due to pregnancy!

Probational period is 3 months, so they quickly fired her and she can’t take it up in court.

2020-02-10 DC - Fired due to pregnancy


2020-02-09 Bullying management

Link I can verify that. I worked in over a dozen Pret shops over the years, and EVERY manager seems to take it personal when you move on. I only moved shop due to management. The reason was always management. They don’t look at you anymore, seem offended when you move on, and yet, they can’t give you a positive word while you work there and then wonder why you leave! And the language barrier is big. You do feel left out very quick when the majority are from a certain country, and you work with them for 8+ hours without understanding a word all day. You feel left out, not understanding their language. And this is not meant racist at all. It’s just a courtesy and inclusiveness to speak English.

Bullying from the top down: A review by a Team Leader who runs the kitchen and the shop! OPs (area manager) bullying the manager who cries in the office. This OPs sounds particularly nasty, and reminds me of an OPs that I had before my brother died and I was still strong holding out under this kind of “leadership”! It’s also a recent review from 03. October 2019 (this is Chicago, but this happens in other countries/cities as well):

OPs yell Managers cry

Link My typical work day consist of Ops Manager yelling and cursing at my manager.Managers cry in their offices because of how stressed they are.Managers are secretly looking for new jobs right now to get out of Pret.

17 Odd

Review by former purchasing Director, NY

01 Go back to UK

Review by a Corporate, NY

2017-05-26 Pure Misery

Link “This place is what hell must be like.”

This is probably THE ANGRIEST review I have come across, and even by an Assistant Manager!

01 Brutal Nightmare


2011 I Hate Pret Fuck Pret

“I hate Pret” group on

A customer in Chicago in 2017, commenting about a Pret staff who died, and then making a general comment on Pret:

2017 Chicago Pret horrible company to work for2

“I knew Dante. He was an extremely nice person. That being said, Pret is a horrible company to work for.”

2018-10-02 Anxiety Depression Dread

Link Depression…

2019-04-10 Depression review

Link Depression…

Dept Labor

Link “This job should be reported to the department of labor”.
Pret settled 2 lawsuits in New York, re-paying 4000 workers. In the UK hardly anyone sues because the legal system is different, low rewards that no lawyer wants to pick up. In the U.S. one reviewer on Indeed recently wrote that Pret is always getting sued.

0 Sued

2019-06-11 Corporate hell on earth - RVW27190460

Link “This company is everything that is wrong with the world. … Corporate hell on earth.”

Former General Manager 4 years after Bridgepoint purchased Pret:

2012-07-23 Ex GM

2011-07-19 Admin Closer NY - Title

Link Review from NY 2011, but this is throughout the company and still today, quote: “Management is very incompetent. It is clear they have little to know training and have absolutely no training or experience in employee relations or even customer relations for that matter. Every manager I have worked with – I have worked with 6 – will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company itself.Even though Pret A Manger emphasizes that they are a “people first” type of company, the reality of it is is that they are solely concerned with sales and view their employees as faceless and a dime a dozen.
You’re not God. Take a continuing ed course in management, employee relations, and labor rights. This should be a requirement before even obtaining the position.

I can only underline above (and ALL) reviews, and yet know that Pret does NOT care about labour rights etc.

2015 PAMSU likes to see evidence of good jobs


UPDATE: 25.11.2019

A new review from a Team Leader also with 10 years experience:

2019-11-26 leeches Indeed TL review

Link I gave this review an extra blog entry because it deserves an extra mention: >>> Pret A Manger in a Nutshell

2018-12-14 Customer recognizes forced friendliness happiness3


The Times article and photo


Undercover report by Amy Sharpe, Sunday Mirror photo on “staff who are hugely over-stretched”.

2018-06-13 Hellhole - RVW21022161

Link  “… get down from that high horse you’re on”

2015 People Cry

Link “A lot of people cry in the staff room especially in their entry period”

0 Terrible Hiring Useless people cry

23. Oct. 2019 “I have work in different shops and they are all very similar, it is a toxic environment, Never in my life I have seen so many different coworkers cry in the job. Give more training to your managers, and hire better people, don’t allow them to abuse the staff, it is appalling.”

The next review from recently is a very typical scenario of abusive fear-management by Managers. Scaring low-wage workers that they’re “playing with lives” while the top Senior Leadership got away with TWO customer deaths, Clive Schlee sneaking out quietly, remaining in the background as a non-executive Director, while having ignored customer warnings (link to article), not acting until the deaths became public:



»This job can annihilate every piece of humanity inside of you.

You will lose everything that makes you human.«

Annihilate Humanity 45

Link I spend 6 months racing all day and barely spoke 3-5 words a day on my shifts if I’m not on till where you are required to have the widest fake smile on earth…”

Pret Abuse

UPDATE: 31.10.2019

A brand new review by a current General Manager that absolutely breaks my heart! One of many along the lines of no work-life balance, due to under-staffed shops and not paid for overtime.

2019-10-31 GM - Slavery - RVW30135565

Link “I am about to lose my family as I am never there. I leave to work at 4 am and get home 7 at night. My children looking at me like a I am a stranger. It’s not a life. … Bullying, long hours, shortage of staff, – it’s a proper Modern day slavery”

I think this is the most heart-breaking review I’ve ever seen by any staff member, let alone a Manager. I hope they find a way! I actually cried when I read this.

Another recent Manager review from Chicago tells a similar story, quote: “With the wrong management, the shops begin to break down and brings inner conflict. Pay could be better, especially for seasoned employees. Management gets overworked to save on labor costs. Don’t expect to see much of home as a manager.” Link

Another GM from London in August 2019:

2019-08-10 GM 5am to 8pm

Link A little side note, GMs go to quarterly meetings where the CEO and top leadership are present as well, so GMs know Senior Leaders more than the regular staff. Some GMs disapprove of the CEO – at the time it still was Clive Schlee. But I find it interesting that this GM has NO opinion of the CEO, as if this GM doesn’t care to even mention their like/dislike.

And another GM on Indeed from Glasgow, Scotland:
Amazing in the beginning – showered with benefits and entitlements and opportunities to advance. Terrible once you see how horribly mismanaged and micromanaged the company is. Zero care for human beings and nothing but boosting sales and company growth.

2019-10-11 GM - Horrible


A little reminder again that Clive Schlee pocketed £30 Million on bonus alone when JAB Holdings bought Pret! Link to article.

UPDATE: 10. November 2019
Brand new Manager review on Indeed worth reading!

2019-11-10 GM Horrible

Link Quote:Managers are forced to cheat on results and break standards just so that the area manager looks good on paper, though he stays at home most of the days whilst the shops collapse.
Yes, but this has always been like this. OPs Managers sit in the pub at lunch time when shops are horrendously busy. OPs Managers fly out to Dubai, Paris or in the U.S. to Vegas, Orlando etc. as mentioned above, to party and blow the hard earned money the shops bring in. Many times I didn’t see my OPs Manager for at least THREE MONTHS at a time, and when they came in, they bossed us around and played scary fear management for a few minutes, before disappearing again for months! The only thing I saw regularly was EMAILS and pressuring us on numbers and Mystery Shopper results!

Quote: Since 2018 there is so much pressure in getting the standards right however I’ve seen kitchens running on two people on night shifts and even one on day shift (where four people are required per shift) as area management does want figures to be right on paper- this could cause enormous issues if something went wrong i.e. allergens.” 

Quote: People are over stretched and tired since the pressure to achieve selection in stores is high but not enough labour in.

“We as managers aim to make our teams happy and safe however the over stretching on labour just made us cover the gaps over and over not realising the biggest gap was within us unable to have a normal life or humanity due to the amount of hours being psychologically forced into work.”

“I have met great people and higher management in this company but there is an unacceptable level of fear culture up here in Edinburgh, where people believe they won’t actually be okay if they quit their job if unhappy. It’s 2019 and if your employer raises you to be scared to develop elsewhere then it’s not a good employer.”

Nothing more to add!

And the gift that keeps on giving, a NEW MANAGER review on Glassdoor 16. Nov. 2019

GM Horrible - not as they present it

Link “Those willing to step on others make it to the top. Talk the talk but actually don’t live by the values they preach.”

This review is one of my absolute favourites, and brings some humour into all this!

Also, pay attention to the YES vs NO votes on all these reviews.

2017-12-15 Lick asses Prayer


I could go on and on and on, and add countless more along those lines of above reviews, but my posts tend to get too long. I just post one more which is the shortest review I have come across. It doesn’t take many words to describe Pret A Manger. This is even from a Team Leader. Well, it’s simply Pret:

2019-09-16 CoWOrkers bomb Company trash


UPDATE July 2020

Lawsuit filed on 01. July 2020 against Pret for racism, discrimination, hostile work environment at several shops in New York City.

–> Battle v Pret A Manger & Ramos.

Pret Lawsuit RacismLink

Above comments and articles are only a fraction of a long list of staff reviews and complaints. For an extensive, yet not exhaustive list please visit: Pret Staff Complaints (list needs to be updated, I stopped in August 2019) with a few collected in below slideshow.

Finally, some very wise words I came across once on Twitter, but I know Pret will not heed (they read my blog) because they are stuck in this profit-driven business and always find ways to sweet-talk their way out of responsibility:

»It’s amazing to me how many business leaders separate their employees from their customers/patrons. Your employees are your core target audience to put word-of-mouth out about your organization.«@minmilyjung on Twitter

Any employee reading this, especially in Pret and the service industry:

Join a Union and leave reviews on Glassdoor, Indeed and other platforms.

The following Unions cover the food industry:

The BFAWU are the best informed about Pret and have helped Pret staff already. The BFAWU have been instrumental on the first ever McDonald’s strikes in the UK. Also another vital and very active Union that specialize in helping foreign workers is IWGB.

BFAWU1IWGBMcStrike (UK)  — GMB UnionUniteFast Food Forward (USA)

The BFAWU and IWGB are very active with McDonald’s strikes and are the best informed about Pret A Manger.


May not work on mobile devices without Wifi.

Slideshow can be paused

The above slideshow is just a selection, the list goes on in Pret Staff Complaints.
And extensive accounts of Pret’s systemic bullying behind the facade, also witnessed by customers: Caught in the Act at Pret.

Staff review: “Bad managemet, always being ‘hounded’.”

Staff review: “Worked into the ground without empathy.”

Smile for the Mystery Shopper. I renamed: “Misery Shopper”!

I continue to ask for independent investigation into Pret staff suicides.

NOTE: When on Glassdoor, one has to register and be signed in to read reviews. Glassdoor has changed its selection of reviews. On Pret A Manger reviews, Glassdoor is now sieving out Managers and Leaders reviews on the front page.
To see ALL the recent reviews on Glassdoor, click where it says “Popular” and select “Most recent” or “Lowest Rating” AND Clear All “Full-time, Part-time”. Also, Glassdoor demands logins now, where you can only see ONE review without being registered and logged in. The reason why the amount of reviews change from 683 to 697 may be that Glassdoor withholds some reviews. But I’m not sure how that works. On Indeed at the Location feature, scroll up to select “All” and it will automatically list all cities/countries in chronological order starting with the newest.

Indeed now even started handpicking reviews as “the most useful review selected by Indeed”, which shows that these review sites are not neutral, as they only select the positive ones, no matter how “rotten” the company may be or how many experienced staff have voted their agreement with the (negative) review:

2019-12-10 Indeed selects featured reviews now


2019-11-22 Glassdoor Default

Click on Sort: “Most recent” and “Clear All”

2019-11-22 Glassdoor Clear Moste Recent



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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.



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