Free Speech does NOT exist on Media Platforms

Since I’ve been writing openly on Pret A Manger issues from a behind the scenes look with my own horrific experiences and other staff complaints directly to me and on review sites, I’ve been asked by many people WHY these issues aren’t more known in the public.

Simple answer: free speech does not exists on social media platforms, with mainstream media and with Wikipedia etc. Censorship is rampant on platforms.

It shows how Pret fears the truth getting out and how mainstream media and social media platforms assist big brands from exposure. I’d need a Ronan Farrow type journalist who cares about the truth getting out!

Here’s an example of how many customers are gobsmacked that they never heard about the issues in Pret. And here via the YouTube slide I ONLY included Tweets, I did not even bother to include Facebook posts/messages, Insta, private mails via my contact form etc. etc. If I’d include all, the slide would be over an hour:

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Examples of censorship:

Facebook and now Instagram that is under FB have completely blocked my website. If you enter a complete url from any of my pages here even into a Facebook PRIVATE mail, you will receive a message that this page goes against some rules etc. That’s why I started YouTube slides that FB/IG can’t block. I also link to Tweets etc. where my blog is linked to and people then can go directly via Twitter to a specific blog post that I post. And if FB shut me down, I will find another way. But Pret & Co will not be able to silence me!

Twitter:

Since 2018 when I started to publicly call out Pret, Pret that can’t sue me for libel as I have 1. evidence and 2. I declined 4 NDAs from Pret. All they can do is report me to the social media platforms to get censored or what is called “shadow banned”. Twitter then hides my Tweets and my Twitter account altogether where people can’t find my Tweets even when specifically searching for it. To check if you are shadow banned (censored) on Twitter, please visit www.ShadowBan.eu or if that site is down then www.ShadowBan.io .

Twitter heavily shadow banning has forced me to have several Twitter accounts, which is allowed on Twitter. You can even merge several Twitter accounts.

Taliban members and pornographic images are on Twitter. Facebook has heavy criticism on their dodgy actions. But hey, lets censor a nobody, a female who has written the most comprehensive website on Pret A Manger. Nothing new under the sun!

Put my Twitter handle @LateNightGirlMe into Twitter search and click on “Latest”. You will only find a few recent Tweets but not ALL of the latest Tweets. Compare this by going to my handle directly and click on “Tweets and Replies” for truly the latest Tweets, you’ll see ALL the recent Tweets than the Twitter algorithm are programmed to leave out randomly, even when I’m NOT shadow banned.

Linkedin:

People on Linkedin are die-hard Pret fans! They don’t want to hear the truth and they reported me to Linkedin. Linkedin then locks my account and wants me to send my ID! This has become increasingly an issue on social media as they are breaching data constantly. Facebook is the prime example of this. Pret know me! They know who is behind expret.org, but social media increasingly try to get private data and if they can’t force it, they lock accounts. Same with Twitter and phone numbers.

Linkedin is mainly into toxic positivity where rich business people tell each other sweet little nothings all day. It’s very rare to read critical voices on there, except when an official news report is out. But when I as a former Pret staff with FIRST HAND experience link to a critical issue on Pret, even if I link to a newspaper article, not even to my blog, BOOM! my account is locked after they report me to Linkedin.

The Press:

I have been contacted by many journalists and have contacted hundreds of journos directly and also copied in many on Twitter etc. Some journalists were very interested to report on certain issues (as I cover a lot of various issues in Pret, not just staff issues). But here I have to give a heads up, it is partly MY FAULT that they did not report because I’ve had these terrible outbursts while drunk. I speak openly about it and am still waiting for help via NHS mental help services as well as doing everything I can to recover.

I have lashed out at EVERYBODY, no matter who they were. I continue to apologize and hope people are ok. I accept the consequences as this is solely my fault and something I will always be ashamed about.

One journalists, Will Bedingfield from Wired wrote an article with a click-bait title of “The Rise and Fall” of Pret”. He wrote that 2 days after I tweeted a response to him with some facts. After he published the article I called him out and he deleted his initial Tweet. And his article wasn’t even anything deep and certainly not new. It was just a typical “lazy” report with a catchy title to put under his portfolio belt:

Link to my Tweet under his deleted Tweet.

My Tweet calling him out and then he deleted his initial Tweet.

These and other reports that HAVE been reported with my help have never been credited back to me. The only 2 people I will ALWAYS credit as having reported on my experience and blog are Adam from The Adam Paradox Podcast, based in California who interviewed me in 2018. And Gregor Gall, editor from the Scottish Left Review who published TWO of my posts.

Any other journalist just publishes without giving credit WHO put them on Pret’s case in the first place and who fed them all the info. They just say to me “Thank you for you help…” And that was that! And I did “kick off” many even high profile journos from the Guardian, Telegraph, Times, BBC etc. because I was tired for journoalists to sit on my following waiting for a story to drop into their laps, while some ignored or ghosted me after my DMs to them!

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Etc. etc. etc.

And Pret apparently is asking journalists who contact Pret to verify if they know me, to NOT report on my blog! And they “obey”. There you go.

But yes, my outbursts didn’t and don’t help, but if a journo really wants to expose wrongdoing in Pret, they won’t be deterred by my traumatized behaviour.

On my Media page I linked to the reports that came out from my blog having either contacted or having been contacted by journalists who then reported.

WordPress:

WordPress has moved my blog into the adult section where they usually move pornographic sites. The reason they gave me was that I use curse words. But I linked to them a few of the many WordPress websites where people use heavy language, worse than me. So, even as a paying customer WordPress censors under the “adult content” umbrella. It means that WordPress users who are logged in cannot find my blog when they search for anything Pret A Manger related.

Wikipedia:

Mid November someone has linked my blog to Pret’s Wikipedia page as approved editors can edit open source pages. Screenshot below. I saw a referrer from Wiki on 18.11.2021 for the first time. I then contacted the main editor Edward Betts who started Pret’s Wiki page, and informed him that there are some out-dated infos and a mistake on that Wiki page, which I can send him updates with evidence. He then promptly deleted my link again from Wikipedia the next day as I had last referrers from Wiki on 19.11.2021.

Whoever linked my blog to Wikipedia, thank you! Sorry, censorship has gotten the better yet again. So, lets keep the mistake and out-dated infos on that page and not donate to Wiki on their annual donation efforts. Edward Betts/Wikipedia take info from my blog without crediting back. And this is why so many people on social media asked me why the public isn’t aware of the problems in Pret. That’s why. Mainstream media and even open source pages censor whistleblowers and protect companies.

The clever thing that journalists and now Wikipedia editors do is, they skim through my website and take all my research that I did, where I found press articles or where I am leaked info where I link to press reports. They then take these press articles which they never found on their own before except linked on my page, and then use this on their Wiki page so as not to have to cite my blog as a source. Thus, the press and Wikipedia continue to ignore people who have first hand experience because they bow to Pret and companies like that.

Journalists and writers in general are the biggest thieves of intellectual property and research. So, Pret will be delighted with my short-lived link on Wikipedia.

Screenshots:

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Censorship is alive and well. Free speech and giving sources to original whistle blowers is dead. And only when people die, do the press and writers in general, swarm over their writings and steal and write on it like there’s no tomorrow! Writers are the biggest thieves of intellectual property and sources than any other “art” form I know of.

Rappers are known for nicking tunes and remix them, but writers are the worst when it comes to taking material without crediting. Now in a much more clever way.

So, my work continues unpaid, un-credited …

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

Please also see the MEDIA page for more.

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Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

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Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Manger’s Lip needs a Tuck

I’m going to keep this one short as it gets boring!

A news article just came out that a second Pret shop in Bristol suddenly closed.

Britsol Post article: “Bristol branch of Pret A Manger closes doors suddenly“.

The notice at the door states the usual: “We’re having a quick nip & tuck”. But here I explain why this is a lie.

  1. When Pret does a quick “nip & tuck” and EVEN a massive refurbishment, they would NEVER EVER EVER close a shop for business and lose money. And they would NEVER close a shop “suddenly” for a refurbishment. Staff and customers are always warned in advance that some disturbances will take place, but that business will run as usual!

    In my 10 years in Pret I worked through about 3 – 4 refurbishments in different Pret shops of all sizes, even the quiet ones. And I witnessed many more in neighbouring shops where colleagues of that shop continued to work during the day. Refurbishment, even the big ones are ALWAYS done over night and on weekends for those shops that are closed on weekends anyway.

    Even the large refurbishments take no longer than 3 – 4 days as builders work through the nights. Pret NEVER closes a shop during the day even while in refurbishment, as closing shops for “nip & tuck” would lose them money! I explain this in detail here: Pret shops closed, I smell a rat.


  2. The note directly next to the “nip & tuck” note indicates this! If there was a small refurb going on, that would mean that builders or repair workers were inside the premises during the day and/or night as they were doing a nip & tuck! This means they would see if there was damage or a maintenance issue!

Pret not only lies about the nip and tuck, they also have the audacity to “employ” the public to report a damage or maintenance issue and act as security guards! A typed out template where Pret staff just hand write the shop number in, shows how organized and premeditated this is.
Side-note: The shop number here is not the number of the street address but the number of the shop Pret opened. In this case this is Pret’s 346th shop they opened.

Usually Pret give staff shortage as reason for a closed shop. While this is partially true, as Pret has sacked a lot of people, as well as staff having walked out due to the worsened exploitation, Pret even deletes former staff comments on social media. But from knowing Pret and how they lie about things, I smell a Covid outbreak!

Only one news outlet got wind of a Covid outbreak in a Pret shop in Norwich and reported on it. Pret would never tell the public that they had a Coronavirus outbreak. Just like they didn’t tell the public that they had 2 customers die from hidden allergen and at least 10 allergen injuries we know of.

I also suspect that it is financially better for Pret to close shops as a customer on Facebook once told me that Pret now do sandwiches off-side and distribute to shops.

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Journalists should dig a little deeper than just put out a quick article with some bogus notices on the door!! And journos should LISTEN to former and current staff when they spill the beans on something behind the scenes!

I share excerpts of a private message exchange I had with another former Pret staff about staff having contracted Covid, and Pret doing absolutely nothing about it: Pret staff tested positive for Covid

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Image Bristol Live

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

Please also see the MEDIA page for more.

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Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

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Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org unless otherwise stated. All Rights reserved. Disclaimer.

Last minute?? Staffing Disruption @ Pret A Manger 🤣😃😂.

A Tweet that unfortunately has been deleted, but is spot on!

I had a VERY proud day! A very, very proud day indeed!

After three and a half years of writing on Pret, mainly staff issues but also other issues, Pret has now disabled commenting for me on their Instagram and Facebook post from yesterday on “we’re hiring”! Why? Because I am causing too much staffing disruption! 💪😎👌

When I started writing in May 2018 former CEO Clive Schlee (whose Twitter account was deleted in July 2020) and Pret never blocked me. I mainly got shadow banned (censored, Tweets and account hidden from the public and from search), but they never blocked me. New CEO Pano Christou when he was the UK Managing Director and then COO blocked me. Christou then deleted his Twitter account in July 2019 when I tweeted the press about Schlee’s “retirement” and linked to Christou’s Twitter account on my blog. Another Pano Christou from Canada later took on the Twitter handle.

But I managed to grab a screenshot of Pano Christou blocking me!

It’s interesting in above former account that Pano wrote “@ Pret” instead of “@Pret” as if to distance himself.
To enlarge the screenshot press ctrl and +
And to decrease it again ctrl and

He blocked me and now “hides” on Linkedin where toxic positivity rules with a velvet fist, and rich business people tell each other sweet little nothings while ignoring the plight of front-line staff who make them rich! Business people are huddled in their bubble on Linkedin knowing very well how they exploit low-wage staff for their own pockets. Even when I write nice and positive, Pano, Pret and die-hard Pret fans will get me shut down. So far to free speech and Pret’s “open door policiy” to tell them the good, the bad, and the ugly.

On 01. July 2019 Pano deleted his Twitter and later that year another @ChristouPano took that handle:

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UPDATE November 2021!

As of 26th November 2021 I’m delighted to say that Pret has FINALLY blocked me on Twitter!!! As Pret shops are in shambles and countless customer complaints flood in which I keep posting on YouTube etc. they finally decided to slam the door! Muhahahahaaaa!!! 😎 🤭 🙂 🙃

And THIS is my last Tweet to Pret which made them block me! It took them 3.5 years to finally see that what I write is trouble for them! Thank you Pret!

But back to the staffing issue.

Why am I so happy that Pret now has disabled commenting for me on their “we’re hiring” post, even though other former staff write their negative experience? Because Pret’s very very desperate for staff and I’m rocking their boat too much.

I’m not sure if Pret completely deleted/hid comments on Instagram or if it’s just my account and computer that can’t see comments anymore. But I managed to grab some screenshots yesterday before Pret booted me out. On Facebook I’m not able to comment, but I can LIKE comments and in this way draw attention to my page! ‹^› (°_°) ‹^›

Instagram “we’re hiring” post with now 0 comments where before they had dozen comments: www.instagram.com/p/CUuE0NLMGio

One former staff replied to me before Pret shut it down, laughing about “flexible hours” and then saying,
I used to work there for 4 years until it pretty much broke me”.

Another former staff:

And many others that I missed taking screenshots as I didn’t expect Pret to shut it down! It’s the first time that I’m aware of Pret completely disabling and deleting/hiding all comments.

I haven’t checked Facebook today, but a few I grabbed yesterday and managed to “like” but can’t comment:

Quote: “Pret A Manger limited who can comment on this post.”

THANK YOU Pret for finally confirming that you have a lot to hide behind that smiley facade! How do they say in McDonald’s? “I’m loving it!” 😊

So, instead of reporting me, Pret now does the dirty work of censoring themselves! Wash your hands with soap for 30 seconds Pret!

And since Friday where it was 42 comments, Pret must have completely disabled comments now for all.

Some comments on Facebook that Pret leaves in as only good comments would look fishy. Also, see how many people “laugh” about it in the “like” section. Some I recognize as former staff, most likely all of them are former staff, one is even angry:

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For people with visual impairment who can’t read screenshots I put a few quotes here that former staff commented on Facebook.

Pret advertises jobs as follows:

“Free Food
Great pay and benefits
Flexible Hours
Apprenticeship opportunities”

On Twitter I “translate” each point partly as follows:

Free Food – All if not most hospitality business, cafes, restaurants provide free food for staff.
Great pay and benefits – National minimum wage of £8.91 and less for people under 21.
Flexible Hours – 28 hour contracts but staff work 60 – 70 hours and are manipulated to work overtime without pay. Managers now are on 35 hour contracts (42.5 hours pre-Covid) but also work 60+ hours unpaid.
Apprenticeship opportunities – Young people are employed who get less pay and don’t know their rights.

After a strike action was announced by a brave staff member (who has since been silenced!) and the bad press that followed, one customer started an amazing feed on Twitter after having a VISUAL of the pay and “benefits”:

Link to Tweet.

And yesterday’s Facebook comments by former staff, each quote from a different person for anyone who can’t read the above screenshots:

“Worked for Pret, my life improved so much, [when] I left!!!!”

“If the pay is so great why not name it then?”

Response: “exactly when you start 8.20 (before tax) less than 30min break, “training” one week, shouting that staff are too slow, insults etc. If they ask for help, to stay longer IT’S FOR FREE”

“I have worked there for over 10 years. If you work extremely hard there is a career opportunity but I am glad I don’t work there anymore.”

Response: “extremely hard and you get extremely sick and mentally destroy…”

“I really feel sorry for staff who work on this company. I work before and NEVER again”

“modern slavery”

“Great pay and benefits? What a joke. Low pay, no, VERY LOW PAY and what are the benefits? None.”

“Great pay and benefits 😂😂😂

🤣🤣🤣🤣never back”

etc.

So, of course Pret now has “staffing disruption” and have disabled their comment section for me!

Here again 2 YouTube slides that Pret don’t want people to see. I use YouTube and Twitter links because my blog is completely blocked on Facebook and Instagram. But they can’t block YT and Twitter!

  1. Slide is the immense outpouring of love and support from customers, many who not only boycott but have vowed to never set foot inside Pret again:

2. Slide is with recent staff reviews that exploitation has gotten much worse and Loose Women presenter Nadia Sawalha’s stern message to Pret after the bad press that Pret cut wages. I watch her video on Instagram at times when I need a boost. Nadia has an almost 500K following on Instagram and more followers on Twitter than Pret has. I never knew who she was until I saw this on her Instagram under a Pret hashtag or mention. Nadia Sawalha, should you read this, apologies, but I don’t have TV and don’t watch much online stuff except some short-attention-span YouTube videos! But you’ve got this angry, insane person’s attention and all ears!

This powerhouse of a lady using her huge platform to make a strong and public stand for low-wage staff has me still in tears when I watch it!!! And the recent staff reviews here are very telling as usual!

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Customers flock to Twitter and increasingly raise the issue of long queues, few staff and closed shops without notice, or with conflicting messages. Pret continues to sell the subscription which many customers can’t use as their local Pret shops are closed.

Link – Also see: Link and Link.

Link

Maybe Pret staff finally are fed up enough to walk out of Pret. Burger King staff certainly have had enough and a Pret customer finds it appropriate for Pret to take heed!

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Here the FULL email again by a Pret shops staff member who contacted me in December 2020, among many other staff, quote:

»Hi, I work for Pret right now and honestly everything you say is 100%. If I didn’t need my job so bad right now I would tell them all to go fuck themselves!

No bonus, unpaid breaks. Everyone is like a workhorse… even a 28 hour contract working 48-60 hours because not enough staff.

People are now just working their 28 hours and leaving, no one stays over anymore the people are waking up!

The exploitation is unreal! Calling people from other shops all over to help! Sweating all day, customers are rude because service is slow.

To make matters worse they add the subscription which states on their website over 18, we have kids coming as young as 8 ordering coffees smoothies and frappes!

Pret don’t care about anyone in this company, everyone is replaceable. It makes me so sick to work for them but at this moment I do not really have a choice!

Keep doing what you do! Fuck them! I really hope they sink In this pandemic! This horrible corporate cog of the biggest scandals wheel.«

– UK Pret Employee Dec. 2020

Link to email.

To all Pret and general staff, join a union and leave a review on both Glassdoor AND Indeed, especially in your own language to help your fellow country men and women to make informed decisions.

I adopted the following song as the Pret A Manger Anthem!

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

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Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

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.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Mandemic Staff Reviews

and a video message to Pret by Loose Women presenter Nadia Sawalha.

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

Please also see the MEDIA page for more.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org unless otherwise stated. All Rights reserved. Disclaimer.

99.9% Accepted Exploitation – So, 0.01% Lost in Court!

I try to keep it as short as possible, but this is THE reason why people need to ORGANIZE and stand up in unity as a group.

My heart is broken for this former Pret staff, a Kitchen Leader (KL) who made the same mistake I and so many other Pret folk do: He fought alone. But at least he FOUGHT!

Below is a link to a full Tribunal court decision, which shows that even if Judges agree that the respondent (in this case Pret who was getting sued) acted unreasonable, Judges have to do the fair thing, uphold the law, listen to other aspects and make decisions on democratic level UNLESS a law was broken.

This to me is a very sad case and a lost opportunity YET AGAIN!

Link to Judge Heath’s decision.

In a nutshell:

Former KL J-P Moussye sued Pret for “redundancy” pay after being dismissed/fired from Pret for refusing to sign the new contract of lower contracted hours. But Mr Moussy was NOT made redundant, he was fired.

This is on page 6, point 32, quote:

“As the claimant was not dismissed by reason of redundancy, he is not entitled to a redundancy payment, and I dismiss this part of his claim.”

Redundancy pay package can only be claimed when made redundant due to down-sizing a company etc. But here the deal was “you sign or get dismissed”. And dismissal is more negative than redundancy. Dismissal puts the blame on the one fired, while redundancy is not the person’s fault who got dismissed as redundancy. Therefore, no redundancy pay.

The simple choice that Pret forced upon staff was: you sign the new deal of lower contracted hours or you get fired. End of.

The court document states on page 5, point 27. quote, that “out of 4,443 staff members presented with proposed changes to their contracts of employment, all but six accepted.”

A little side note: the proposed changes happened just at the start of lock-down March 2020 when Pret boasted of around 12,000 staff. Interesting to see that less than half of employees have been “offered” this lower deal. And the question on social media always is, if the big guns, the execs also took a pay cut! Well, this number suggests no!

And another little side-note, of course Pret would thrive again. Pret has cheated customers out of expensive ice drinks on subscription, keep having “technical issues” where the QR code doesn’t work or isn’t being send for days, forcing customers to buy instore as they give Pret the benefit of the doubt etc. etc.

News three days ago that sales are soaring again due to office workers going back to the offices. 80% of sales from pre-Pandemic levels! But of course, wages remain lowered and all the other perks Pret cut.

Link to Thisismoney article

So, only 6 staff refused to take the cut and were fired. And only one of the six went to court over it.

It further states in point 29. quote (I highlight/bold):

“Whether the dismissal is fair or unfair depends on whether in the circumstances (including the size and administrative resources the employer’s undertaking) the employer acted reasonably or unreasonably in treating the reason as sufficient reason for dismissing the employee, and is to be determined in accordance with the with equity and the substantial merits of the case.”

Further on page 6, point 30. b, quote:

The fact that a large percentage of the workforce has accepted contractual changes is a material factor which the tribunal can take account of in assessing whether the dismissal fell within the band of reasonable responses …”

Further point 33, quote:

“99.9% of the workforce went along with change, which in itself is supportive of the soundness of the respondent’s business reasons for restructure.”

In a nutshell 99.9% of staff said to Pret: “Lovely dearest Pret A Manger, we absolutely love for you to fuck us over with even less hours, and with it pay, for the hard work during a live threatening pandemic! Hallelujah! We totally agree with this! Thank you SO much for exploiting us further! Big thumbs up!” 🙂

But what the Judge doesn’t realize is the fear management and brainwash and breaking of promises that Pret does. Of course the majority of low-wage, mainly foreign workers who have kids to feed or university fees to pay rather take the lousy deal, giving Pret the benefit of the doubt that the cut is temporary as promised!!!

The Judge took that willingness to get further exploited into considerations and concluded with a fair (to the Judge’s knowledge of Pret), but heart-breaking decision, point 34. quote:

“In considering whether the respondent acted reasonably or unreasonably, it is not for me to substitute my own opinion but to assess whether the respondent’s actions fell within a range of reasonable responses.”

In other words, even if Judge Heath agreed with J-P Moussy that Pret acted unreasonable, the Judge HAD TO take into account that 99.9% of staff loved getting screwed over with more exploitation!

I don’t know which number or percentage would have swayed the Judge to conclude in favour of Mr. Moussy, but imagine even just 5%, or 20% = about 1,200 staff would have objected to the new contract, or let’s dream of half, 50% = 2,000+ … the outcome would have been a very different one!

And that’s what breaks my heart, that Pret workers like ALL workers are sleeping GIANTS who don’t understand that if you ORGANIZE in numbers, you’ll chase Pret out of town in a heart beat!

And that is WHY I keep pressing people to join a flipping Union and ORGANIZE in increasing NUMBERS!!!!!!

The Judge’s job is to uphold the law. Pret has not broken any law. So, the next thing a Judge will do is take all sorts of things into consideration, and in this case the strongest issue leading to Pret winning is that 0.01% objected, resulting in less than that losing in court.

J-P Moussy probably has a huge legal bill on his neck. Is certainly depressed, hopefully his mental and physical health isn’t taking a hard nose-dive. But if you should ever read this Mr. Moussy, I for one have HUGE respect for you to have taken Pret on, even if I want to shake you for doing it alone! But I can’t shake you, because I made that mistake for too long!

But to give Pret staff and other low-wage workers hope, here a small YouTube slide on SOME of the MANY MANY customer voices on social media boycotting Pret because they learnt from ONE Guardian article after I tweeted to the press, because ONE Pret staff ask for help with a strike that never happened, as the staff must have been silenced by Pret. But they can’t silence customers and public voices!

And underneath, an Instagram rant by Loose Women presenter Nadia Sawalha who used her HUGE 400K+ followers platform to kick Pret’s butt, after customers learnt that Pret has made temporary pay cuts permanent:

And Nadia Sawalha’s beautiful rant on Instagram that still has me cry when I watch it. Pret staff you are NOT alone, but you need to stand up TOGETHER in a GROUP!

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

Please also see the MEDIA page for more.

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Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

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Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Manger’s Charity Projects

When Pret find themselves in a pickle, a crisis, being exposed etc. they do what they do best: polish up the facade by doing a charity thing.

A small list of charity runs I know of in connection to something deeper that Pret tries to hide or overcome.

I start with my favourite PR stunt that came directly after Pret was informed of my website. Each link explains in detail with screenshots of issues.

Pret’s £1000 announcement to all staff in May 2018 after finding out about my blog.

The coffee freebie and 50% off food for NHS workers, just before first lock-down, while the very next day cutting staff hours, pay. Pret using NHS staff for PR and as a smoke screen to hide staff cuts. Full CEO email in above link.

CEO Pano Christou doing a half-marathon for the Pret Foundation Trust AND asking low-wage staff for donations of whom he made cuts to. Pret trying to get money at every turn under the “charity” umbrella.

Will be updated as more “charity” activity is revealed that looks fishy in connection with other issues.

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

Please also see the MEDIA page for more.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

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.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org unless otherwise stated. All Rights reserved. Disclaimer.

And ANOTHER LAWSUIT against Pret A Manger

»Pret can’t dodge biometric privacy lawsuit over employee fingerprint scans«

»Pret A Manger must face a proposed class action over alleged unlawful collection and retention of employees’ biometric data«

Link to Reuters article

“The lawsuit was filed in November 2020 in Cook County Circuit Court by attorneys Keith J. Keogh and Gregg M. Barbakoff, of Keogh Law Ltd., of Chicago. The lawsuit was filed on behalf of named plaintiff Kayla Quarles, identified as a former Pret A Manger employee, who worked at one of the chain’s Chicago locations for about a year, ending in 2019.

The lawsuit seeks to expand the action to include virtually all Pret A Manger employees who worked at its Chicago restaurants in the past five years.

The class action asserts Pret A Manger improperly required its workers to scan their fingerprints when punching in and out of work shifts. Specifically, the lawsuit accuses Pret A Manger of failing to secure written authorization from the workers before requiring such fingerprint scans, and of failing to provide workers and the public with certain notices required by the law, explaining why Pret A Manger was requiring the fingerprint scans, and what it would do with the scanned biometric identification data.”

Link

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Manger Staff don’t look Happy

… because they are NOT happy!

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UPFRONT: please note that in below and current Mystery Shopper reports, Pret has completely scrapped the questions on IF staff members know about allergen. After 2 customers died and only when this became public, Pret included questions to test staff on their knowledge of allergen. But while Pret keeps all the other micromanaging questions, they have stopped testing on life-saving allergen questions.

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UPDATE May 2021:

Staff tell me that the £100 reward and some other benefits are back now, so below is out-dated, but I leave it like it is to show customers how low-wage staff are pressured for a little more peanuts and fear management. If ONE staff member makes a mistake, the WHOLE Team lose bonus.

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Update 12. May 2021 on a customer seeing the exploitation in Pret and made a short video:

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Link

Link

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This is the third blog entry or YouTube slide I post on a Pret A Manger Mystery Shopper (MS) report. This 3rd report is a recent one from December 2020. Since the pandemic and all the cuts Pret has done, there is currently not even bonus being paid to staff, YET, low-wage workers are STILL expected to be acrobatic clowns tested by weekly Mystery Shoppers.

I write extensively about the Mystery Shopper on several entries and walk the reader through a MS report on: Pret A Manger Service Secrets Revealed and included 2 YouTube slides (at the bottom) for those who don’t want to read long detailed blog entries. The reason it’s so detailed is to show how micromanaging and exploitative Pret is that at least now have cut the MS questions from 32 down to 20. But not paying bonus is even worse than the previous exploitation.

I write this new blog entry because several customers have complained to Pret on Twitter that they don’t want to be asked again and again if they want to buy anything extra. Unfortunately customers don’t appreciate the immense stress and the target for staff to have to up-sell or lose bonus. In below screenshots from a December 2020 MS report, people can see the perfect example of a shop that lost bonus BECAUSE the Team Member (TM) did NOT up-sell the way Pret demands and the fussy Mystery Shopper expected. This particular Mystery Shopper was especially ignorant and arrogant, expecting staff to stretch in all directions.

One of several recent customer complaints not realizing staff have no choice:

Link

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The following sheet is an example of a weekly rota or plan on which item to up-sell on which day and time of day. Pret staff send me all these pieces of information as my blog is the only “link” between their silent ordeal behind the scenes and the public (and press).

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And part of a leaked Zoom call video I was sent and passed on to the BBC that later reported on Pret’s “job situation” when it was announced that employment cuts were coming up. In this clip I cut out from the full video, UK Managing Director Clare Clough explains the “Attachment Rate” which is where customers buy extra items when they get a coffee on a subscription service, or in this case with the “20 coffees for £20” voucher. Since the pandemic and loss of profit staff HAVE TO up-sell because that’s where the money comes in.

For some reason the sound is off-sync. Not sure what happened there. I cut this part from the full Zoom call I was leaked to from a Pret employee, some technical glitch happened there. Apologies. But what Clare Clough says is clear.

Also, pay attention to the psychology in wording that Pret HQ always use. Quote “We’ve asked shops to start encouraging people to treat themselves to a croissant or cookie …”

No, Pret DEMANDS staff to upsell or they don’t get bonus as seen further below in the Mystery Shopper report where ONE staff member serving the MS did NOT upsell in a SPECIFIC way.

If the 1 staff member does not upsell specifically, the whole shop Team get penalized by not getting bonus, which in turn adds to bullying, silent treatment, shame, peer pressure etc. (And this is why I name and shame Pret millionaires so publicly and so loudly!)

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The BBC article that came from this leaked video where CEO Pano Christou announced numbers, profit and the “job situation”: Pret a Manger job cut fears as sales plunge

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It is disheartening that people do not understand how low-wage staff have to be like acrobatic clowns, kiss butt all day, smile no matter what, during bereavement, depression, illness etc. in order to get just a few extra peanuts and the shop Manager a bigger cut of the quarterly bonus. Low-wage staff don’t realize they have to go on strike to stop this exploitation and abuse by companies like Pret.

Staff get heat from all sides: customers complain, bosses bully to get more profit, Mystery Shoppers comment on the tiniest issue which I scrutinize in detail below. And staff get more depressed, disheartened, careless. It is a wonder that not more customers have died and who knows if or how many staff have caught the virus or even died that Pret keeps under the carpet. We have forgotten that TWO customers have died in Pret and Pret got away with it. Full steam ahead, business as usual. Let the exploitation and carelessness continue.

Recently a Pret shop in Norwich was closed due to a Covid outbreak.

Mystery Shopper Screenshots: (I highlighted and marked in yellow or red a few things to explain the horrible expectation by multi-millionaires to squeeze the last drop out of workers to present a happy facade).

I cannot enlarge the screenshots, so please press “Ctrl & +” to enlarge the picture and “Ctrl & ” to decrease it again (Ctrl & plus / Ctrl & minus). But I quote under each screenshot what I marked to point out the micromanagement and humiliating expectations.

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Marked in yellow:

»Until further notice, Bonus and Star
Team awards are not payable«

Bonus used to be £1 per hour worked. So if a TM worked 40 hours that week and the shop gets the bonus, they earn extra £40 that week.
An individual TM can get extra £50 or 100 (even if the bonus for the whole team is lost) if the TM is extra nice and kisses butt extra hard. This is called an “Outstanding Card” (OC) £50. If the overall shop scores are perfect, the TM gets the “Super Outstanding Card” (SOC) = £100. Giving a freebie most likely gets the TM the £50 or £100 cash reward. An Outstanding Card is not literally a card, but just the name of the cash reward for smiling extra hard.
A Star Team Award is when within a quarter a shop consistently gets outstanding cards, bonus and high scores. HQ then gives the shop a few hundred or thousands of pounds to go out to dinner or bowling or whatever. Might sound great, but the high pressure, stress and bullying environment to constantly get high scores defeats the mood to then also go out in your private time. I was always so exhausted from work and the horrible work atmosphere that I didn’t enjoy spending my private time with colleagues and the bullying boss.

So, until further notice staff still have to act like acrobatic clowns and bend in all directions with a big non-stop smile and chatty attitude, yet currently don’t get any cash rewards until further notice. If staff want to continue getting exploited like this, there’s no hope for change!

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If the reader wants to understand the full Pret blow a low-wage Team Member suffers through day in, day out, please read my extensive post on each step of above MS questions and the system behind this on: Pret A Manger Service Secrets Revealed. If even just ONE category is in the red, the whole shop Team lose bonus and get fear managed. If only ONE staff member makes a mistake or doesn’t kiss butt of the Mystery Shopper enough, the whole team can lose bonus if the Mystery Shopper wants to, as it happened in this MS report. Mystery Shoppers seem to enjoy the power they have, and I renamed them to “Misery Shopper”.

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Quote on the top left under “Outstanding Card”:

»Was any ONE member of our team very helpful, extremely charming and/or outstanding?«

No 😦

This is the question about any ONE Team Member’s service, regardless if the whole Team got the bonus or not. The added 😦 emoticons are to increase the “disappointment” and stress that staff didn’t kiss butt enough. My colleague can lose us all the bonus by their “poor” service, but I individually can get the £50 Outstanding Card reward if the Mystery Shopper notices me being extra special nice kissing butt. If the shop gets the bonus and all scores are perfect, it would double my reward to £100. But again, since the pandemic not until further notice does Pret pay any bonus or rewards while still sitting on billions. So, instead of getting cash rewards staff get brainwashed and continuously fear managed to keep performing a happy facade.

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Mystery Shoppers have to check if staff wear masks or an exemption badge. Yet, many customers on Social Media complain about the lack of wearing masks and exemption badges. Some shops have ALL staff not wearing masks. The MS is tasked to probe into this because Managers don’t enforce mask wearing.

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I highlighted this to explain to customers that staff have 60 seconds to serve a customer and 60 seconds to hand over the hot drink from the time the customer paid. Mystery Shoppers time it to the SECOND which is extremely patronizing to staff who are rushed off their feet ALL day and then customers complain that their coffee was half empty, cold, too much froth etc. and worse of all Mystery Shoppers complain about “robotic” service! The speed of service is just for ONE purpose, to get customers in and out of shops as fast as possible for fast money flow.

Quote:
“I was served in 32 seconds and was happy with this.”
“I received my coffee in 36 seconds and was happy with this.”

But later in their last comments (at the bottom) complain that, quote: “there was a lot of coffee grounds in my drink“. (Idiot!)

Pret wants fast service with a smile, but not robotic!

Pret wants perfect products, but within seconds!

I always told my colleagues that the best way to describe Pret A Manger’s work expectations and conditions is, that they bind the feet of staff and then demand them to run. And if they fall, they get penalized. I keep saying again and again to join a Union and strike. If McDonald’s and Amazon workers and maybe soon NHS workers can do it, Pret staff can. They just need to find the strength and courage to look beyond the brainwash and fear management. But maybe they’re not angry enough yet.

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Here is where the up-sell question comes and where this particular shop lost the bonus because ONE Team Member was probably too exhausted to up-sell a specific item. Quote:

»How did the team member suggest a product to complement your purchase?«

No product suggested (1)
“The team member asked me if I would like anything else in a robotic manner but didn’t suggest a particular product.”

Staff are expected for low wage, NO bonus, fear management and brainwash to bend themselves over day after day and then get reprimanded for being robotic. This is one of the worst types of abuses in the workplace that employees suffer.

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Quote:

»How well did your server or any member of the team end the transaction by thank you and/or giving a pleasant parting comment?«

Parting Comment/Thank You Given (3)
“The team member said thank you but didn’t say anything else. I felt that she could have said enjoy or have a nice day.”

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These kinds of comments I have read hundreds of time in my years in Pret. Extremely patronizing, unemphatic, and the power that Mystery Shoppers enjoy to want to have a conversation with and attention of a low-wage staff member who is burnt out. Depending on the business of a particular shop, but from my experience, a Team Member EASILY serves 300 – 500 people per day. And Pret expects them to smile, chat, give eye contact, kiss butt all day every day, and now even for no extra money. If staff don’t join Unions and go on strike they will continue to be degraded like this.

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And these are non-scoring comments by the Mystery Shopper. The yellow highlighted I have quoted in red below. Dear Reader, please tell me how you would feel reading those comments after you have sweated day in day out for low wage, now no bonus, no rewards, just humiliating comments! And please don’t make it too easy on yourself by saying that staff can just find another job! Read this email a current Pret staff sent me: Pret don’t Care About Anyone.

Remember, the Barista or Coffee Maker has 60 seconds to get the drink ready into the customer’s hand or risk losing the WHOLE Team their bonus! This Misery Shopper was happy to be given his coffee in 36 seconds and then complains that it wasn’t well made! I wish I knew this particular MS, I would slap this Misery Shopper the report at his feet (I say “his” because the photo he took with the receipt in his hands clearly showed a male hand. Sounds like an arrogant, entitled, power-loving fathermucker!

Only one of many customer complaints on Twitter regarding long queues and only 1 or 2 staff members behind the counter:

and

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etc. etc. etc.

The MOST poignant staff review that painfully explains a day in Pret. I can underline every dot and comma of this review. I highlighted a view things and put the link underneath.

I still don’t know how I survived this stress! And even without having become suicidal, the pure stress and anxiety feels like can kill you! But I will never ever work in these kinds of conditions again! I’d rather be poor for the rest of my life and work in silence somewhere than in this exploitation:

Link

Dear Reader,
put yourself into the shoes of this particular Team Member (or any TM!) who served this Misery Shopper as the TM’s name will appear on the report.

You worked for hours that day, your Manager shouted at you in the office for little things and threatened you with a disciplinary because you aren’t fast enough making sandwiches, while being called from the kitchen to the tills constantly to serve customers as shops are ALWAYS under-staffed. You lost a loved one recently and have no choice but to work.

You worked already 8 days straight without a day off as there aren’t enough staff members and you feel manipulated to come to work on your day off. You feel too vulnerable to say no. You started at 5am everyday and this day until 3 or 4pm, now with unpaid breaks. So you cut your break short to not lose money and hope to get home as soon as possible.

You went through an intense morning coffee rush, and are now (after 1pm) in the middle of the extremely busy lunchtime rush. You are sweating, tinnitus screaming in your head, trying to concentrate, holding back the tears when thinking of the loved one you just buried a few weeks ago … you serve the Misery Shopper but don’t know it. You know you won’t get bonus or anything extra and ESPECIALLY no positive feedback whatsoever from your Manager or Team Leader. In fact, you (collaborative as a Team) are told to leave your problems at home and are expected to “wear a smile like you wear your uniform” (true story, actual words by a Manager I had!) …

And then you read comments like this after this particular Misery Shopper was “happy” that his coffee was ready in 36 seconds that he even timed on his stop-watch (phone) from burnt out low-wage staff:

“I would recommend based on the food only as the service was just average and the coffee wasn’t well made. I didn’t think the coffee had been properly prepared, because as I got to the last half of it, there was a lot of coffee grounds in my drink and I was unable to continue drinking it.”

You leave your shift going home. You head for the bridge.

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Former Pret A Manger staff Tweet

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Several excerpts of Mystery Shoppers from different years and shops where staff were expected to smile, give eye contact to EVERY customer:

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One Mystery Shopper report with most of 32 micromanaging questions from December 2019 (those questions include allergen questions):

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A recent staff member’s email to me, excerpt in orange, full email via link:
Pret don’t Care About Anyone

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Further reading on the Emotional Labour practices of large companies, please go to: The Dangers of Emotional Labour (how it harms service workers’ mental health). There I’ve listed some excellent articles by journalists and former service workers who became journalists.

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

.

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Day 5 – Hounded at Pret A Manger

5 December – Day 5 of Away in Pret A Manger adVENT Calendar 2020

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Last year’s Away in Pret A Manger adVENT Calendar 2019

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.

.
Thank you for reading/listening.

©2017 – Present: expret.org


Interview:

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Former CEO of Pret A Manger Clive Schlee

has withdrawn from public social media incl. deleting his Twitter account in July 2020 after I kept confronting him. He withdrew from press interviews and remains in the background of Pret as a non-executive director and mentor of Pano Christou. I call Christou Panocchio as he lied in an Evening Standard interview and beyond. Clive will be back to tell his sorry story after I kept and keep confronting his lack of leadership and steering Pret full steam ahead into an iceberg.

Clive, I will never stop addressing your lack of leadership which shows in your prodigy Panocchio, until you own up to your greed and exploiting those who are the true heroes of this economy.

Clive, you, HR and the OPs/Group Managers picked on the wrong person. You got away with customers having died and getting injured. You get away with amazing people being exploited and bullied. You just about got away from allowing me to get bullied after I buried my brother. But the conversation of Pret’s toxic ways will go beyond me raising it. Keep working on your story, and others will tell theirs.

And this is your legacy, Schlee. And mainstream media suck up to you because they are as weak as you are. We low-wage workers are vulnerable, but we ain’t weak.


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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.


©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Manger Seminar on Customer Service

In the spring of 2017 I still worked at Pret as a Team Leader of the shop floor (Floor Leader – FL) when Pret hired the prestigious London Barbican Center to hold a one to two week seminar on customer service. I can’t remember if it was two weeks, but certainly a whole week where Managers and Leaders from different areas where scheduled to attend.

The seminar theme was “Be Kind, Honest, Generous”. Pret did not hire the main Barbican hall, but several rooms upstairs including the Amphitheater. We were led through different rooms where presentations were held, like a video stream being shown on a hidden camera shoot that showed different shop staff members and the mistakes they made in customer service. I cringed at this because Pret already has a very patronizing, micromanaging Mystery Shopper scheme where weekly visits happen to test every shop on service, cleanliness, amount of products available etc. If shops fail, the whole Team lose the bonus, even if only one staff member makes a mistake. If they succeed everyone receives a bonus and / or an individual staff member can earn an extra up to £200 if they kissed the Mystery Shopper’s butt extra sweet!

A real Mystery Shopper report with the majority of the 32 micromanaging questions I put together on YouTube:

In a nutshell: Low-wage staff HAVE TO smile, chat, give eye contact etc. to present a “happy” image while in reality they are short-staffed, bullied to work fast, many are depressed, take pills or drink to cope with the daily stress. I myself was bullied during already traumatic bereavement, which I share at the bottom audio player interview on a podcast based in California.

Why am I writing about this? Why is this significant?

It was spring 2017 when Pret held this seminar for all Leaders in customer service, and for the Leaders then to pass what they’ve “learnt” to the Teams. There wasn’t really anything to learn, it was just one big brainwash in how to kiss butt even more. This was a year after Natasha Ednan-Laperouse’s tragic death from an unlabelled allergen (sesame) in a Pret baguette. But at the time I and my colleagues did not know about a customer having died, (let alone by Decmber 2017 TWO customers having died) from hidden allergen in Pret products.

I learnt like everyone else through the media in autumn 2018. And apart from being shocked, I was appalled that Pret did not only NOT tell us about this, but as a Team Leader whose job description also was health and safety, that I wasn’t even briefed or as much as HINTED to be more cautious and diligent about labelling and allergen!

Pret went full steam ahead with business as usual! Natasha’s mum points this out perfectly in about 0:20 into the video:

So, what did Pret do? Pret did a seminar on customer service and how to kiss butt for increased profit. We shop workers laughed about the theme of “be kind, honest, generous” as we knew Pret wasn’t kind, honest, generous. We knew how pretentious the company is and how we were pushed and drilled to present a happy image while being burdened down and lied to by management constantly. We were bullied on silly issues while important issues were ignored.

For example, in the seminar, in one of the rooms we were led through, a scenario was given where trans-sexual customers complained to Pret about being called “sir” when they were female or called “madam” when they were male or identified as a different gender. Or we simply made a mistake by accidentally addressing a customer the wrong way.

Tweet about the theme mentioning Sarah Bohn who’s part of Pret’s training department developing this seminar.

Sarah Bohn (red jacket) on a team-building trip.

I remember Lila Warren, (in above Tweet pictured on the very right – dark jacket/hair), one of the Development Managers from the training department, explaining in great detail that we should not call people sir or madam to not offend etc. I remember getting annoyed at this because Pret staff have one minute to serve customers or risk losing bonus and get fear managed. As a team member I myself served at LEAST about 500+ people in a 6 hour shift, especially when I worked in the morning coffee AND lunch rushes! The pace is so relentless as regular customers will know. The many Mystery Shopper questions that I listed in above YouTube slide show how staff are micromanaged and have to follow silly and unnecessary rules upon rules upon rules …

When a customer then looked male or female, we just simply were too busy, swamped with volumes of customers and work, and we were plainly exhausted from the same menial fake smiley tasks, then surely it cannot be a catastrophe to address a customer wrongly by MISTAKE. I did that a few times, apologized and even gave a free coffee.

YET! Pret did not see it important to hold a seminar on allergen and food labelling!

I write about Lila Warren on my blog as she was instrumental in my ordeal. In a nutshell, Lila Warren was tasked to give me a disciplinary when I spiralled into late night emailing to Pret after I was systemically bullied by Pret leadership under the watchful eye of the HR department. This had former CEO Clive Schlee call me his “late night girl”. I explain in detail in the audio player at the bottom.

Pret had no grounds to fire me. In fact Pret was worried that I’d go to court after what they put me through from the top down. I was offered 4 settlement offers if I resign and be silent about my ordeal. Three offers came while I worked at Pret refusing to resign, and the fourth offer came after I withdrew the court case that I filed against Pret. I withdrew as my dad just died at the time of preparing for the case. But as I declined all 3 money offers, Pret put Lila Warren on my case. And this was the most toxic and perverse thing Pret has done and that I’ve ever experienced in my life.

Lila claimed that she had a brother who died alone in his apartment and wasn’t found for days. Just like my brother. She gave me a disciplinary for emailing Pret, but then entered into private emailing and text messaging with me, which resulted in me getting fired. It was a vile plan that I still recover from today.

Pret A Manger being “honest, kind and generous”?

Yikes! It’s the typical PR stunt that Pret is so known for. Ignoring multiple customer warnings on labelling before AND after customers have died. Bullying low-wage staff and HQ staff to the point of suicide to maximize profit. Mainstream media is in Pret’s pocket and they like to ignore my writings, but steal from it for their own press articles.

Pret could have EASILY re-shifted the seminar. I’m sure it took a year or so to prepare this seminar, getting rooms and the Amphitheater hired in the Barbican etc. But Pret could have easily re-shuffled the theme from “sliming” customers and kissing butt in service – to – allergen and labelling. Pret could have EASILY gotten in allergy experts to train us on the importance and the various forms of allergies. But no, they went full steam ahead with a seminar that I and my colleagues didn’t even learn anything new!

In hindsight, this seminar to me seems like the training department still had a huge annual budget to blow, and instead of getting less budget for the following year, they just came up with a “seminar” that none of us needed, as we were already doing the butt-kissing and smliey service drilled via weekly Mystery Shoppers.

And in hindsight also, I am offended big time that Pret not only did NOT inform us about Natasha having died, that Pret didn’t even as much as HINT for us to be cautious with allergen and labelling, no instead they wasted money on a Barbican seminar that we didn’t need! I would have wanted to get trained or re-trained on health and safety issues, on allergen etc. etc. Pret didn’t even need to lie to us if they didn’t want to tell us of a customer death and several injuries, Pret could have been HONEST to us, KIND to customers and GENEROUS with INFORMATION and TRAINING on allergen!!!

Pret didn’t even needed to lie, they could have been HONEST and tell us that many customers have complained to Pret to start labelling the food! BAM! And THEN Pret could have gotten experts in to train us! I am OFFENDED that Pret did NOTHING!!! Deeply offended!

If this doesn’t show how little Pret cares, I don’t know what will. I cannot find any information on the Barbican seminar, but I still have the invite email from Pret. Also, anyone from the press can contact the Barbican itself and inquire about the spring 2017 Pret seminar. I’m sure they can find the info quick as everything that Pret did and still do is always a big deal for venues and business people.

More former and current Pret staff will stand up. Several lawsuits are coming up and Pret’s facade keeps getting cracked.

Just few of the many Pret staff reviews:


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:

NOTE: Since WordPress changed to a new editing system, some features don’t work anymore. If the below audio player doesn’t work, please visit my MEDIA page where it works and other articles are listed.


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

»Congratulations, everyone hates Pret«


New reviews on Glassdoor and Indeed. For lack of time I pick out one that gave me the chuckles!

It’s time to update the long list of staff complaints and video slides!

Link



Pret A Manger Mystery Shopper report and why low-wage staff always smile so much and give freebies! In below YouTube slideshow the Mystery Shopper rewarded the staff member £100 for giving a freebie:


I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Manger announces Employee Benefit CUTS

 

Note: If you see this page on white background, but prefer to read on a green background, please delete amp/ in above url and reload.

Or click here: https://expret.org/2020/07/07/pret-a-manger-announces-employee-benefit-cuts

 

Thank you to Pret A Manger Employees for your courage to inform the public and colleagues! Join a Union!

After a video was leaked to me last week, which I passed on to the press, that Pret will make a bulk announcement on the “job situation” on 8th July, Pret made that shop closure and job cuts announcement to the press yesterday and further announcements to staff a few minutes ago today (07. July).

Pret’s announcement came via Zoom call again a day after telling the press.

The following cuts Pret is doing, apart from shop closures and job cuts among other things:

  • The shops that remain open will have a reduced number of Team Members (like always! LOL!)
  • No more paid breaks
  • The hourly Mystery Shopper bonus goes from £1 per hour down to 50p per hour
  • The 50% rebates on purchases outside working hours goes down to 25%
  • Full time contracted hours of 35 down to 28 hours for those who remain. No choice. And knowing Pret and their management style, it will be less than 28 hours. Good luck!

Please be aware that for the previous benefits, Pret front-line staff have to work twice for it.

And it wasn’t CEO Pano Christou making the announcement like he did in the leaked video. This announcement was made again via a Zoom session, but this time by a FEMALE regional Manager, as usual. Pano (like Clive Schlee) wouldn’t get their hands dirty like that. And as usual, they use a woman to face the music!

My thoughts among other things, but I won’t elaborate anymore: I’d rather have no staff discount but a paid break. Staff discounts still pull money out of employee’s pockets. Not to mention the free coffees/teas and 50% rebates to NHS staff recently and Pret raising money for homeless people while potentially putting own staff on the streets.

If people think that the previous benefits before the cut are generous perks, please know that Pret workers have to slave double for it. Pret had NO choice then to give a little more than the competition as the company is extremely micromanaging with a bullying culture. When people start new in Pret, they seem to get higher wage and benefits, but little do they know that they will 1. work double for it and 2. won’t get promotions for years! And now, they get so many cuts, unless they are desperate for a job, many may walk out now.

Only 3 of the many General Manager (GM) reviews on how employees are overworked, not paid for overtime:

2019-10-11 Showered with benefits in the beginning

Link

2019-08-10 No work life balance

Link

GM Horrible

Link

Some more of the many complaints:

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment:
Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:

 

©2020 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Merde

 

Nothing more to add … EXCEPT pointing out the spelling mistake! That reviewer wasn’t Pret perfect here!

“Oh no! Sorry about that. Could you DM us and let us know which shop this was from?”
— Pret A Merde

 

Pret A Merde

 

JavaScript required to view slideshow. May not work on mobile devices without Wifi.

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Slideshow can be paused

 

The above slideshow is just a selection, the list goes on in Pret Staff Complaints.
And extensive accounts of Pret’s systemic bullying behind the facade, also witnessed by customers: Caught in the Act at Pret.

 

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2020 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Pret A Migraine

 

… I love the creative writing / titles on some of the reviews!

Nothing more to add to this review. I’m learning to keep my posts short, also for lack of time (lucky reader!).

 

2020-01-30 Pret A Migraine - RVW31598406

Link

JavaScript required to view slideshow. May not work on mobile devices without Wifi.

This slideshow requires JavaScript.

Slideshow can be paused

 

The above slideshow is just a selection, the list goes on in Pret Staff Complaints.
And extensive accounts of Pret’s systemic bullying behind the facade, also witnessed by customers: Caught in the Act at Pret.

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2020 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Shocking Comments

 

A Pret customer on Twitter responded to the blog post on the bullying environment in Pret that I tweeted, where a Manager was “Caught in the Act” bullying a Team Member right in front of customers. I posted many Pret staff reviews from Glassdoor, Indeed, YouTube, Twitter etc. on the systemic bullying environment of Pret, including in Head Office.

I get many responses, mostly of shock, as people have been presented with a clean, ethical image of Pret. I also get a lot of “hate”. I get blocked, cussed out, reported, ignored etc. And that is expected. And at times in my drunken state I have lashed out at people and received appropriate responses. My apologies again to all who were at the receiving end of my drunken Tweets. It’s a trauma thing I do, but it’s not an excuse! So, when people hit back, it’s completely understandable and I accept it.

But the “hate” I get most of the time is when I tweet in a normal or neutral way just raising awareness on Pret. And the opposition of course is expected.

But one person responded, who seems to really care, and asked a question I have asked myself many times:

»These comments are shocking.
Why isn’t the public aware of this mistreatment?«

 

2020-01-09 Shocking comments

Link

I explained a little bit in 3 Tweets, but want to put this into a blog post to not be limited in characters or get shadow banned.

My take on this, after over a year of hitting my head against a wall, is several reasons. I believe the following as a mix of reasons, in no particular order:

  • Most or many don’t care, like in real life, they are bystanders or show indifference. I literally had people tell me that they don’t care after I pointed Pret work environment out to them.

 

  • Also, many people flock to success, they are drawn to big shiny things and great stories. It’s human nature to want to believe a fairy-tale and what a company, organization or person “sells” to us as ethical, “natural” and good. Some people were so shocked about the reviews that I linked to, that they wrote things like: “I wish I never mentioned Pret” after I gave them a peek behind the facade. Or another Tweeter said, “Why are you doing this to me?” – as if I was ripping their illusions apart. We all have seen people or comedy where one person tells another person a truth, but the listener in a silly way holds their ears closed and starts talking or singing loud, so as not to have to hear the truth that is being told, like in this brief scene with Jim Carrey in >>> Dumb & Dumber. And this is how it sometimes comes across with Pret’s work practices that I post and the responses by people on social media.
    A great quote by Nietzsche sums this up well:

Illusion

 

  • I have several accounts on social media as my Tweets are censored (hidden from the public) which then hides my writings from Twitter in general and can’t even be found in search. Only when people go directly onto my Twitter feed are Tweets visible during a shadow ban. But who would do that, especially when not knowing about my account?! And Twitter knows that, denies that they shadow ban, yet even said that people “may have to do more work to find” Tweets. I responded to their right out lying about this in a Tweet over Christmas 2018 after I just became aware of shadow banning. More on shadow banning, which is modern-day secret censorship, and how they do it, please watch this undercover report on YouTube.

 

  • Mainstream media KNOWS my blog, but is in Pret’s pocket. I have contacted HUNDREDS of media people! Sure, they are worried of getting sued, but there are other journalists who wrote about Pret’s emotional labour practices. I collect their writings here: The Dangers of Emotional Labour. So, it IS possible to write about Pret without any repercussions. My writings are the most comprehensive, and if I can do it, anyone can, especially telling my own story AND pulling info from other Pret staff into one place, cross-referencing from other publications as well. 

 

  • Unions want to unionize staff, but I don’t know where this is at and I know that Pret staff are scared, often even too scared to leave, like I was. This recent review, marked in red, by a Manager I can absolutely relate to as Pret steeps employees in fear and brainwashing them. And this is not only in Scotland, as I worked in over a dozen Pret shops in London with my own horrific story with even Pret’s top leadership:

GM

Link

  • The majority of people are followers, not leaders taking risks. So, for example I myself as this “little” person raising awareness, I am unknown, unpopular, have 30 followers here, 2 there etc. Nothing “special”. If ONE person clicks like or RT on my Tweet or even goes a step further and comments in support, even though I am “nobody”, unknown, out of my mind in trauma at times etc. this person is a leader. If I was a known or famous person with 3 million followers and would write exactly the same thing, or even something banal, I would get thousand of likes, RT’s, would probably start a revolution! So, a person who shows their support on my Tweets is a leader, because they don’t go with the flow, but with what THEY value and stand for, regardless what others believe. Now, that doesn’t mean that everything I say or tweet is right, and everyone who agrees with me is right, but my point here is that people who “dare” to agree or support an unknown person is a leader who takes risks against the flow. In society, and especially on social media, it’s not about WHAT you post or stand for, but how many followers and likes you have, regardless what BS you may post.

 

be-careful-when-blindly-following-the-masses-sometimes-the-m-26295700

 

  • As the bullying in Pret is systemic it seems like such a big mountain to overcome. The number one “argument” I get on social media is, “well, this is everywhere in the world with all big companies”. My response is always that just because this seems (not is!) everywhere, doesn’t mean I have to settle for it! Also, that was exactly the complacency that people have and had before the #metoo movement grew and started kicking butt! “Well, that’s just what men do!” Nopes! Unacceptable! After what I’ve been through (my story with Pret is in the audio player and articles at the bottom of this post), I have come to the conclusion that life is just way too short to be exploited, stepped upon and thrown away like garbage!

 

  • I also asked health organizations like the Health and Safety Executive from the government, and other organisations and charities, for independent investigation into Pret staff deaths, particularly suicides. I wrote emails with detailed accounts to these health bodies, but they only investigate physical accidents at work that lead to death and investigate if they are work-related. I then continued to contact the press. I even contacted newspapers that I don’t like at all, just to call out for help like I’m drowning in despair! But apart from a handful of Journalists who cover the subject of emotional labour, there is not much interest, and those who showed interest seem to just want a quick story, but this subject needs thorough investigation and back-up. I was contacted by a Sunday Mirror reporter just soon after the first customer death from a Pret product became public. But at the time I wasn’t ready for the press and the journalist was apprehensive about getting sued by Pret for covering my story. But I suggested to the Journalist to go undercover into Pret, and I was proud to learn that she did! I commented on her experience in “Undercover Under Pressure“.

 

  • My take also is, that the public frankly doesn’t care about low-wage workers in the fast-food industry or service work. I put a blog post together on suicides in companies and the toxic environment of Amnesty International: “Why is Pret A Manger not being Investigated on Staff Deaths?
    I mention the recent court case in France where 35 employees died by suicide. I followed this when it first broke in the news 10 years ago, then disappeared and now the former bosses have been convicted. At the time of my blog entry the case just started.
    Also, an independent investigation has been done after TWO Amnesty International staff members died by suicide and their detailed findings of Amnesty’s toxic work environment. In Pret I know of also TWO staff members who died by suicide, plus one who became suicidal, went to court against Pret, but lost. Plus myself having survived after having had close calls. Yet, no-one seems to be interested, as I believe fast-food workers are not a priority, compared to human rights activists or the sheer high number of suicides that cannot be ignored.

In Pret there were two suicides that I know of, plus two suicidal people (the man who lost his case against Pret and myself), plus the many staff reviews on depression, bullying etc. There must be more.

And with this, I want to keep this blog post short, compared to the long explanations I usually make. I want to thank Marina Lambrou for caring enough to ask this question! And I want to thank all the people who have liked, RT’d, commented, DM’d and emailed me. I have had some amazing encouraging words from customers and staff alike. I will not out them of course, but one email from a customer made my day a while ago. This customer tweeted to Pret about having received their first free coffee and how exciting this give-away scheme is etc. I just posted the Mystery Shopper YouTube slide to them, where I put excerpts of real Mystery Shopper reports. But in the video I concentrated on the smiley service and posted only about 5 – 6 questions out of the 30 (THIRTY!) that Mystery Shoppers are tasked to test staff on every week! I said nothing more and just let the video do the “talking” where staff are tested if they smile, give eye contact, chat, give freebies etc. These Mystery Shopper reports show how staff “have to” be so cheery and efficient NON-STOP in a high stress workplace to not lose bonus. So, the public thinks that Pret is such a friendly and happy workplace, while in reality it’s fear managed and driven by cash incentives.

About an hour later, I already forgot about their Tweet, as I move on quickly to post to other people, not having a big platform to reach the “masses”. The person emailed me via my contact form and said these very simple, brief, but touching words that had me in tears:

»Hey, I just posted thanking Pret for a free coffee. Thank you for raising attention to this, I had no idea. I shall let others know too. And of course I’ve taken down that tweet. I’m sorry that you had such an awful time at Pret.«

I checked, and the person really took down their Tweet. These kind of responses and feedback keep me going! I read many times on people’s Twitter profile things like, “changing the world, one tweet at a time”. And the thought that if what I post would reach more people quicker, instead of painstakingly contacting individuals one by one, what opportunity and change may actually come! But it’s worth the slow progress, one Tweet at a time, one more shadow ban, and one more time getting blocked and reported. It’s worth it.

Thank you for reading.

 

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment:
Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.


Interview:

 

©2020 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Tut Tut Tut – New MANAGER Review

Again, I’ve got little time to expand, but a new Manager review on Glassdoor just got dropped on my lap.

Quote:

“Not the kind and caring business it presents itself as to the outside world”

“I worked at Pret A Manger full-time for more than 3 years

Pros

Some amazing team members and staff who give their all and are wonderful to work with

Cons

Kind and hard working people don’t get recognised
Those willing to step on others make it to the top
Talk the talk but actually don’t live by the values they preach” Link

Nothing more to add!

 

Except, a similar review from a Team Member recently, quote:

“Not as they present it”

“Too much stress for poor pay. They expect you to work like machines so if you’re not fast enough you are not worth it for them. Managers are abusive and take advantage of team members. No balance between life/work, you spend all the time in there. Overtime is not payed.

Advice to Management

Don’t give all the job to one person when the store has a ton of employees.” Link

 


 

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the

Scottish Left Review.
Thank you for reading/listening.

Interview:
©2019 expret.org
Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Caught in the Act at Pret A Manger

If you have no time to read,
please scroll to all the screenshots further down below.

(And read the comments at the very bottom of this page.)

01 Go back to UK

Review by a Corporate, NYC


This is the REALITY of Pret A Manger behind the facade WORLDWIDE. The clean facade of freebies, the forced smiles (tested by Mystery Shoppers), the “ethical” front of Pret that got away with 2 customer deaths, a third allergy reaction nearly fatal (new court-case in November 2020), several injured, multiple warnings ignored etc. Seeking independent investigation into a staff suicide.

 

UPDATE: LAWSUIT filed against Pret in NYC for racism and discrimination (bottom of page).

2019-12-24 FL review NEVER go to Pret

Link (More reviews further below in this blog post)


2018 Chaotic hellhole ambience

A rare complaint from Hong Kong where most people put their heads down and continue under hard conditions:

2020-01-30 Pret staff Hong Kong complaint

Link to Tweet. An online conversion from HKD 45 to British Pound is roughly £4.65 an hour! And Pret didn’t even respond to the Tweet.

UPDATE: August 2021:

2021-08-27 Manager shocking to staff

.

A VERY common bullying incident from a Manager towards a Team Member. But this time it didn’t happen behind the facade in the kitchen, office or staff room, hidden away from customers, this time it happened in front of customers. The “ethical profile” of Pret is a facade the public still believes, because the bullying is usually happening behind the scenes, away from customers’ eyes. And then, when the Manager or Leader has finished bullying the staff member, the intimidated and humiliated Team Member then is send out to the shop floor, and expected to smile for Mystery Shopper bonus and fool customers with a fake happiness. And as many are from other countries, young, have children to feed or Uni tuition to pay, they feel stuck, too exhausted to find a new job and not knowing where to turn to.

2019-12-11 Trapped marked

Link

Fear of leaving

Link (Excerpt of Manager review)

And when the bullying is happening on the shop floor, shops are so noisy with loud music, shouting of staff to make and get coffee orders, talking, busyness. Customers are occupied on their phones or laptops, distracted with talking, eating etc. So, when it happens in the shop, people don’t even notice.

Even when I was bullied during bereavement under the watchful eye of HR, I NEVER told a customer or colleague. I was complimented by customers and received rewards from Mystery Shoppers for my service, smile, giving freebies etc. And after my shift at times I headed for the bridge and still don’t know how I survived. But none of my colleagues and customers knew my inner state and turmoil. I explain in detail at the very bottom YouTube slide about what weekly Mystery Shoppers test staff on, or via this link: “Smile for the Misery Shopper“.

This creates a host of mental health issues under Emotional Labour, that staff are forced to perform. What @Katecordon witnessed here and confronted Pret in below Tweet, is so familiar to me, and this would be a situation where I as a Team Leader then had to console the Team Member crying in the staff room and at times speak to the Manager. Only ONE time when I spoke to the Manager why they shouted at the TM, this Manager apologized to the TM. But this was only one Manager out of many who did not apologize and rather bullied me then as well for speaking out. But I didn’t care!

The Team Member in below customer Tweet made a very simple, innocent, normal mistake. No big deal. And by the way, the TM made that mistake because she was most likely NOT trained in the first place! The Manager must have stood nearby witnessing this mistake. To correct the mistake the TM then did give the 10% discount, but explained at the same time that she made a mistake and gave the 10% as a one-off. PERFECT customer service!!! In fact, a Mystery Shopper would have probably given the TM an “outstanding card”, meaning the extra £100 reward, or even £200 if the overall scores were perfect. Mystery Shoppers many times gave the reward, even when a mistake happened, but they rewarded the staff member due to how they handled the mistake.

The same is by law, when a price tag gives an old cheaper price even though the price has increased, the business is obligated to charge that old cheaper price, even if the till system is updated with the new expensive price. But this TM probably doesn’t know the law on this and did instinctively the right thing because she cares! The TM here did a perfect, correct and kind customer service, but was bullied by the Manager for making a simple mistake and then giving the 10% discount as a good will gesture, which is commendable! And this Manager is particularly offensive by talking down on the customer as well: “It’s company policy, love“. Very, very, very, very common bullying incident in Pret! Bullying and fear management by the book.

The reason this Manager makes a huge issue out of the 10% discount wrongly given as a student discount, is that Pret only does regular discounts in some places like malls or train stations (but not all malls or stations), where the other companies and train station staff within that station or mall get a 10% discount showing their staff badge. So, this Manager would have to do half a minute of paper work to explain for the financial file why the 10% was given in this Manchester airport, that doesn’t give student discounts. Managers hate to do little paper work issues like this as they want their financial records to look perfect. I got in trouble many times for doing it the proper way in recording mistakes, because Managers didn’t like mistakes in their financial files and rather stress staff to not make these mistakes. And at one time I’ve had enough and told one Manager that if a financial file is perfect without any mistakes, this would ring alarm bells with me if I was a financial auditor. But that’s another story. And honest mistakes that are effectively recorded can be traced back in the system and explained. Again, no big deal.

And also by the way, this Manager most likely continued the bullying later in the office, as bullying Pret managers and leaders can’t let go and continue later on, especially when caught out by customers and they “lost face” in front of the TM they just bullied. So, they try to “establish” authority and continue behind closed doors. I hope that young lady finds quick support! And if this Manager is disciplined by Pret, then only because he got caught by a customer who called him out publicly, like he did with his Team Member. If the TM alone would have complained to HR, nothing would have happened.

This shows as well in the very first review from the new LAX Pret shop that was opened in the summer 2019. I could not have put it into better words how this bullying environment thrives in Pret worldwide. I love American reviews, because they find amazing words!:

LAX

Link

Caught in the act!

A customer witnessed very common and regular bullying:

2019-10-28 Bullying manager seen by customer2

Full text:

2019-10-28 Bullying manager seen by customer3

Link to Tweet

A little reality check and crash course of Pret’s “ethical” profile. What staff dare to say in anonymity, away from the fear management. Clive Schlee “retired” with quite a legacy!

2019-06-30 44 staff 50 Clive

2019-10-02 Pano 38 26

Glassdoor scores on Pret and its leadership. I wrote a new blog post as well on >>>  Pret’s new CEO Pano Christou, and Clive Schlee remaining in the background as a non-executive Director, while on his Twitter account he still presents himself as the CEO of Pret! (UPDATE: July 2020, Schlee’s Twitter account has also been deleted in July 2020). I explain in above blog why Pano Christou deleted his Twitter account. Clive Schlee let Pano Christou take over on Glassdoor already in July 2019, even though Schlee’s retirement was set for September 2019. This typical passing the buck downwards is to avoid further negative scoring. And yet, still not taking responsibility.

UPDATE: 20. Nov. 2021:

.

.

2019-09-18 Customer witnessed bullying

Link

2019-05-05 Rude aggressive manager

Link

2020-01-02 NEW bullying GM shite

Link

2013 Pret manager smile at customer snap at staff

Link

2020-02-29 Humiliating Manager Pret USA

Link Feb. 2020

2018 Bullying staff killing customers

Link

UPDATE Feb. 2020

2020-02-10 Customer Complains about Manager rude

Link

2020-01-24 GMs steal hours HQ ordered

Link

Pret settles $1m

Link

NOTE:
Pret settled TWO lawsuits in NY having had to pay 4000 workers back after illegally having “shaved off” (rounded down) their pay. But in the UK no-one goes to court, even though the same problem of unpaid hours is systemic throughout the company, as I have experienced countless times myself. One review below shows the hopelessness on the feeling that staff can’t do anything about this.

And only after getting caught and a public outcry and boycotts for not wanting to pay 500 (!) young summer recruits. Do the math on how much money that is. And getting young folk in, who don’t know their rights and are brainwashed easier. Pret always tries and changes direction when caught and boycotted.

2017 Pay apprentices

The Guardian Link

A little reminder that Clive Schlee pocketed £30 Million on bonus alone when JAB Holdings bought Pret! Link to article.

Clive £30 million

Daily Mail

Only a few of the many reviews and complaints:

100 times Stephen Hawkins Staff Tweet missing Pay

£100 owed

Link to FULL review and how HQ played dumb!

2016-03-17 Pret will do anything not to pay - RVW9823882

Link to FULL review WORTH READING! One quote from above review on the hopelessness, compared to U.S. staff who filed class-action suit against Pret twice: “Sometimes it can be challenging maintaining a natural smile on my face for 8 hours straight. … Pret will do anything not to pay you. They will bend the law and the contract in any way they can, and there is nothing you can do about it (unless smile).”

Because the legal system is different here…no pro-bono lawyer likes to take this on as I’ve experienced, because when you win, the payout is so low, lawyers don’t want to pick this up for their 33% peanuts from a low reward in the UK legal system. Too much work for little reward.

2017 Always messing up pay

Link

etc. etc. etc. …

Several reviews on Pret’s shiny London Head Office
from current and former employees at the time of reviewing on Indeed and Glassdoor. Again, these are reviews on Pret’s HEAD OFFICE in Victoria, London where the CEO and other Senior Leadership also have their desks in the open plan offices where I saw them many times working on laptops etc.

Also, some reviews from office / corporates in New York.

HQ Bullies

Link People don’t seem to get promoted unless you are a bully or belittle your team members. The place is toxic.

Another one from January 2019

2019-01-23 Great Brand Poor Management - RVW24352473 marked

Link “… working really really long hours. No work life balance whatsoever”.

2017 review on HQ from an IT Analyst on Glassdoor:

It Analyst HQ Head Office Review

Link  Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes a good PR. Genuinely fake and dishonest company.”


UPDATE 05. January 2020 NEW HQ review (customer service team) on homophobia, manipulative HR dealings etc.

2020-01-05 HQ Customer Service Team review

Link

Las Vegas

Link “Pret has brought over many managers and leaders from the UK and ‘beheaded’ many of the US employees who built the brand…”

This is really upsetting, because I remember when I asked my managers over the years where such-an-such an OPs Manager or General Manager is, I often heard that they where sent to New York, as the American Managers can’t handle the work / can’t manage properly. I remember being confused about this, because I lived in Florida for almost 6 years and traveled to different cities over the years, visiting friends. I stayed 3 months on the West Coast, visited North Dakota, the East Coast, the deep South, often for several months. I have many American friends. Americans are one of THE hardest working people. They are inventive, passionate, disciplined, fun, helpful etc. I was confused, but then thought that I know how complex and micromanaging Pret is, so I didn’t think any more of it. But now I realize, reading all the American reviews that what I was told was bullcrap!

Reading the above review and all the other reviews from the U.S., the main thing the American reviews have in common is: favoritism and racism. And it’s really upsetting, because I know the American mentality vs. the British.

UPDATE: Feb. 2020 from Washington DC – Fired due to pregnancy!

Probational period is 3 months, so they quickly fired her and she can’t take it up in court.

2020-02-10 DC - Fired due to pregnancy

Link

2020-02-09 Bullying management

Link I can verify that. I worked in over a dozen Pret shops over the years, and EVERY manager seems to take it personal when you move on. I only moved shop due to management. The reason was always management. They don’t look at you anymore, seem offended when you move on, and yet, they can’t give you a positive word while you work there and then wonder why you leave! And the language barrier is big. You do feel left out very quick when the majority are from a certain country, and you work with them for 8+ hours without understanding a word all day. You feel left out, not understanding their language. And this is not meant racist at all. It’s just a courtesy and inclusiveness to speak English.

Bullying from the top down: A review by a Team Leader who runs the kitchen and the shop! OPs (area manager) bullying the manager who cries in the office. This OPs sounds particularly nasty, and reminds me of an OPs that I had before my brother died and I was still strong holding out under this kind of “leadership”! It’s also a recent review from 03. October 2019 (this is Chicago, but this happens in other countries/cities as well):

OPs yell Managers cry

Link My typical work day consist of Ops Manager yelling and cursing at my manager.Managers cry in their offices because of how stressed they are.Managers are secretly looking for new jobs right now to get out of Pret.

17 Odd

Review by former purchasing Director, NY

01 Go back to UK

Review by a Corporate, NY

2017-05-26 Pure Misery

Link “This place is what hell must be like.”

This is probably THE ANGRIEST review I have come across, and even by an Assistant Manager!

01 Brutal Nightmare

YouTube

2011 I Hate Pret Fuck Pret

“I hate Pret” group on facebook.com/preth8ers

A customer in Chicago in 2017, commenting about a Pret staff who died, and then making a general comment on Pret:

2017 Chicago Pret horrible company to work for2

“I knew Dante. He was an extremely nice person. That being said, Pret is a horrible company to work for.”

2018-10-02 Anxiety Depression Dread

Link Depression…

2019-04-10 Depression review

Link Depression…

Dept Labor

Link “This job should be reported to the department of labor”.
Pret settled 2 lawsuits in New York, re-paying 4000 workers. In the UK hardly anyone sues because the legal system is different, low rewards that no lawyer wants to pick up. In the U.S. one reviewer on Indeed recently wrote that Pret is always getting sued.

0 Sued

2019-06-11 Corporate hell on earth - RVW27190460

Link “This company is everything that is wrong with the world. … Corporate hell on earth.”

Former General Manager 4 years after Bridgepoint purchased Pret:

2012-07-23 Ex GM

2011-07-19 Admin Closer NY - Title

Link Review from NY 2011, but this is throughout the company and still today, quote: “Management is very incompetent. It is clear they have little to know training and have absolutely no training or experience in employee relations or even customer relations for that matter. Every manager I have worked with – I have worked with 6 – will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company itself.Even though Pret A Manger emphasizes that they are a “people first” type of company, the reality of it is is that they are solely concerned with sales and view their employees as faceless and a dime a dozen.
You’re not God. Take a continuing ed course in management, employee relations, and labor rights. This should be a requirement before even obtaining the position.

I can only underline above (and ALL) reviews, and yet know that Pret does NOT care about labour rights etc.

2015 PAMSU likes to see evidence of good jobs

Link

UPDATE: 25.11.2019

A new review from a Team Leader also with 10 years experience:

2019-11-26 leeches Indeed TL review

Link I gave this review an extra blog entry because it deserves an extra mention: >>> Pret A Manger in a Nutshell

2018-12-14 Customer recognizes forced friendliness happiness3

Times

The Times article and photo

Amy

Undercover report by Amy Sharpe, Sunday Mirror photo on “staff who are hugely over-stretched”.

2018-06-13 Hellhole - RVW21022161

Link  “… get down from that high horse you’re on”

2015 People Cry

Link “A lot of people cry in the staff room especially in their entry period”

0 Terrible Hiring Useless people cry

23. Oct. 2019 “I have work in different shops and they are all very similar, it is a toxic environment, Never in my life I have seen so many different coworkers cry in the job. Give more training to your managers, and hire better people, don’t allow them to abuse the staff, it is appalling.”

The next review from recently is a very typical scenario of abusive fear-management by Managers. Scaring low-wage workers that they’re “playing with lives” while the top Senior Leadership got away with TWO customer deaths, Clive Schlee sneaking out quietly, remaining in the background as a non-executive Director, while having ignored customer warnings (link to article), not acting until the deaths became public:

Brainwash

Link

»This job can annihilate every piece of humanity inside of you.

You will lose everything that makes you human.«

Annihilate Humanity 45

Link I spend 6 months racing all day and barely spoke 3-5 words a day on my shifts if I’m not on till where you are required to have the widest fake smile on earth…”

Pret Abuse


UPDATE: 31.10.2019

A brand new review by a current General Manager that absolutely breaks my heart! One of many along the lines of no work-life balance, due to under-staffed shops and not paid for overtime.

2019-10-31 GM - Slavery - RVW30135565

Link “I am about to lose my family as I am never there. I leave to work at 4 am and get home 7 at night. My children looking at me like a I am a stranger. It’s not a life. … Bullying, long hours, shortage of staff, – it’s a proper Modern day slavery”

I think this is the most heart-breaking review I’ve ever seen by any staff member, let alone a Manager. I hope they find a way! I actually cried when I read this.

Another recent Manager review from Chicago tells a similar story, quote: “With the wrong management, the shops begin to break down and brings inner conflict. Pay could be better, especially for seasoned employees. Management gets overworked to save on labor costs. Don’t expect to see much of home as a manager.” Link

Another GM from London in August 2019:

2019-08-10 GM 5am to 8pm

Link A little side note, GMs go to quarterly meetings where the CEO and top leadership are present as well, so GMs know Senior Leaders more than the regular staff. Some GMs disapprove of the CEO – at the time it still was Clive Schlee. But I find it interesting that this GM has NO opinion of the CEO, as if this GM doesn’t care to even mention their like/dislike.

And another GM on Indeed from Glasgow, Scotland:
Amazing in the beginning – showered with benefits and entitlements and opportunities to advance. Terrible once you see how horribly mismanaged and micromanaged the company is. Zero care for human beings and nothing but boosting sales and company growth.

2019-10-11 GM - Horrible

Link

A little reminder again that Clive Schlee pocketed £30 Million on bonus alone when JAB Holdings bought Pret! Link to article.


UPDATE: 10. November 2019
Brand new Manager review on Indeed worth reading!

2019-11-10 GM Horrible

Link Quote:Managers are forced to cheat on results and break standards just so that the area manager looks good on paper, though he stays at home most of the days whilst the shops collapse.
Yes, but this has always been like this. OPs Managers sit in the pub at lunch time when shops are horrendously busy. OPs Managers fly out to Dubai, Paris or in the U.S. to Vegas, Orlando etc. as mentioned above, to party and blow the hard earned money the shops bring in. Many times I didn’t see my OPs Manager for at least THREE MONTHS at a time, and when they came in, they bossed us around and played scary fear management for a few minutes, before disappearing again for months! The only thing I saw regularly was EMAILS and pressuring us on numbers and Mystery Shopper results!

Quote: Since 2018 there is so much pressure in getting the standards right however I’ve seen kitchens running on two people on night shifts and even one on day shift (where four people are required per shift) as area management does want figures to be right on paper- this could cause enormous issues if something went wrong i.e. allergens.” 

Quote: People are over stretched and tired since the pressure to achieve selection in stores is high but not enough labour in.

Quote:
“We as managers aim to make our teams happy and safe however the over stretching on labour just made us cover the gaps over and over not realising the biggest gap was within us unable to have a normal life or humanity due to the amount of hours being psychologically forced into work.”

Quote:
“I have met great people and higher management in this company but there is an unacceptable level of fear culture up here in Edinburgh, where people believe they won’t actually be okay if they quit their job if unhappy. It’s 2019 and if your employer raises you to be scared to develop elsewhere then it’s not a good employer.”

Nothing more to add!

And the gift that keeps on giving, a NEW MANAGER review on Glassdoor 16. Nov. 2019

GM Horrible - not as they present it

Link “Those willing to step on others make it to the top. Talk the talk but actually don’t live by the values they preach.”


This review is one of my absolute favourites, and brings some humour into all this!

Also, pay attention to the YES vs NO votes on all these reviews.

2017-12-15 Lick asses Prayer

Link

I could go on and on and on, and add countless more along those lines of above reviews, but my posts tend to get too long. I just post one more which is the shortest review I have come across. It doesn’t take many words to describe Pret A Manger. This is even from a Team Leader. Well, it’s simply Pret:

2019-09-16 CoWOrkers bomb Company trash

Link


UPDATE July 2020

Lawsuit filed on 01. July 2020 against Pret for racism, discrimination, hostile work environment at several shops in New York City.

–> Battle v Pret A Manger & Ramos.

Pret Lawsuit RacismLink


Above comments and articles are only a fraction of a long list of staff reviews and complaints. For an extensive, yet not exhaustive list please visit: Pret Staff Complaints (list needs to be updated, I stopped in August 2019) with a few collected in below slideshow.

Finally, some very wise words I came across once on Twitter, but I know Pret will not heed (they read my blog) because they are stuck in this profit-driven business and always find ways to sweet-talk their way out of responsibility:

»It’s amazing to me how many business leaders separate their employees from their customers/patrons. Your employees are your core target audience to put word-of-mouth out about your organization.«@minmilyjung on Twitter

Any employee reading this, especially in Pret and the service industry:

Join a Union and leave reviews on Glassdoor, Indeed and other platforms.

The following Unions cover the food industry:

The BFAWU are the best informed about Pret and have helped Pret staff already. The BFAWU have been instrumental on the first ever McDonald’s strikes in the UK. Also another vital and very active Union that specialize in helping foreign workers is IWGB.

BFAWU1IWGBMcStrike (UK)  — GMB UnionUniteFast Food Forward (USA)

The BFAWU and IWGB are very active with McDonald’s strikes and are the best informed about Pret A Manger.

 

May not work on mobile devices without Wifi.

Slideshow can be paused

The above slideshow is just a selection, the list goes on in Pret Staff Complaints.
And extensive accounts of Pret’s systemic bullying behind the facade, also witnessed by customers: Caught in the Act at Pret.

Staff review: “Bad managemet, always being ‘hounded’.”

Staff review: “Worked into the ground without empathy.”

Smile for the Mystery Shopper. I renamed: “Misery Shopper”!

I continue to ask for independent investigation into Pret staff suicides.

NOTE: When on Glassdoor, one has to register and be signed in to read reviews. Glassdoor has changed its selection of reviews. On Pret A Manger reviews, Glassdoor is now sieving out Managers and Leaders reviews on the front page.
To see ALL the recent reviews on Glassdoor, click where it says “Popular” and select “Most recent” or “Lowest Rating” AND Clear All “Full-time, Part-time”. Also, Glassdoor demands logins now, where you can only see ONE review without being registered and logged in. The reason why the amount of reviews change from 683 to 697 may be that Glassdoor withholds some reviews. But I’m not sure how that works. On Indeed at the Location feature, scroll up to select “All” and it will automatically list all cities/countries in chronological order starting with the newest.

Indeed now even started handpicking reviews as “the most useful review selected by Indeed”, which shows that these review sites are not neutral, as they only select the positive ones, no matter how “rotten” the company may be or how many experienced staff have voted their agreement with the (negative) review:

2019-12-10 Indeed selects featured reviews now

DEFAULT view:

2019-11-22 Glassdoor Default

Click on Sort: “Most recent” and “Clear All”

2019-11-22 Glassdoor Clear Moste Recent

.

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I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.


Interview:

©2019 expret.org


Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.
©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Mental Disability

 

is something that happens to people.

Let me explain.

It’s like a physical disability.

You are born with it or you have an accident become physically disabled.

And don’t anyone dare to PC me on the term!

 

Mental disability is when someone is born

with a mental disability

or someone who developed it through trauma

 

Today we bask in the term of “MENTAL HEALTH”

and yet, we discriminate

to those of us who s*ffer

 

Kind regards

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Today 1 Year Ago My Website Exploded

…and set off a chain reaction that still makes me chuckle, knowing how Clive Schlee works.

Late on the 28th of May 2018 I sent my website which mainly ran under LateNightGirl.org to a Pret A Manger Operations Manager, who used to be my OPs and whom I know cannot keep a secret. She has been working for Pret for close to 20 years now and doesn’t know any other company. She knows everyone in Pret. I sent it via Facebook and still have the message if anyone doubts this!

Up until the 28th / 29th May 2018 my site had about 5 – 10 visitors each day, sometimes 3, sometimes 0.

After having sent my website link to this OPs manager late on the 28th May 2018, early on the 29th May 2018, I checked my site and my statistics went through the roof into the 3-digid numbers!

To this day (29th May 2019) my website stats still show the 29th May 2018 as the most visited date! To date!

Even today!

BEST views ever 29May2018

And early in the night on the 29th May 2018, Clive Schlee, CEO of Pret tweeted this:

£1000_1

Link

… and most fell for it …

except only ONE person:

2018-05-29 Ann Donovan sees thru PR

Link

…… and staff still waited for the money (£800 after tax!) into October 2018 …

2018-08-29 My response to £1000 delay

Link

Into September and October:

2018-09-01 Pret Staff Twitter £1000

2018-09-12 Pret Staff Twitter £1000

2018-09-15 Staff Twitter Complaint £1000

2018-09-16 WorshipBroccoli £1000

2018-09-19 Meme USA

2018-09-24 Kevin Pavain re £1000

Kevin makes an important point about the timing of the announcement. What Kevin and all the others don’t know (he knows now) is WHY Clive Schlee announced it “pret-maturely”! I even posted the reason in September, but was shadow banned unbeknown to me at the time. So, not sure if people got the message then and there. I retweeted the info a few times after that on different occasions in some of my “late night girl” shifts!

This is Clive Schlee’s TYPICAL panic reaction to a problem he faces!

2018-09-28 Meme People Team

My response to Meme but it is hidden as I must have been shadow banned at the time without knowing it. Meme in the USA doesn’t even know what the Pret People Team is because in the U.S. many complaints from staff that they are discriminated against, British staff are preferred, they aren’t trained, HR is non-existent etc.
My hidden/shadow banned tweet visible via my Tweets & Replies:

2018-09-28 Meme People Team my response

And slogan of Pret’s HR department:

Right Thing Naturally

One Team Member got it right, money isn’t everything, but family is!

Typo: Hay here means “employee” not employer.

2018-09-29-hay.jpg

Last complaint in that feed:

2018-10-01 Staff Twitter £1000

So, my website has lots of visitors since the 29th May 2018, but nothing like that day still.

HAPPY ANNIVERSARY £1000 Announcement!! 😀

What many other current and former staff say …

JavaScript required to view slideshow. May not work on mobile devices.

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The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints

UPDATE May 2019
TWO Pret staff have died.
More here >
Why is Pret not being Investigated?


I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

The Abyss of Pret A Manger

I know, I know, it seems like all I do is writing and tweeting about Pret …

Yes and no.

I do have a life that is precious to me, with people and activities that take and deserve a lot of time. Close calls of suicide with the trauma I survived, I speak openly about the stigma. For one, my mental health, still coming to terms about my brother’s death and all that happened in Pret… I am aware of the recent Pret A Manger reviews, but had no time to add to my “Quotes of the Day” like I did since last year, but haven’t done in a while. I may pick up on it again.

But here’s a review that is almost poetic!

For those who know my blog, you know what this is about. For anyone new to my website, I recommend to start with my interview at the bottom of this page.

I want to let this April review speak for itself and will update the “Staff Complaints” list with all the new reviews I have “neglected”, but they all speak for themself.

To any Pret staff, again, JOIN THE UNIONS!

2019-04-21 Abyss

Link

JavaScript required to view slideshow. May not work on mobile devices.

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The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints


I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote an article in the
Scottish Left Review.
Thank you for reading/listening.

Interview:

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Questions to Journalists

2019-03-28 Swiss journo advertises for Pret crop

LinkA Journalist turned Jobcenter case worker, recruiting for Pret.

Dear Journalists,

I just want to throw out a few questions to any journo, be it that you are independent, mainstream, at the beginning of your career testing the waters, or as a hobby writer, blogger, radio host etc. Twitter is full of “writers” of course, but my question is to the serious writers and show hosts who dig deeper than just the copy & paste journalism that we’re swamped with! And yes, I’d love a response and a dialogue, but I understand that most remain just observers from a save distance.

Of course I must be naïve to assume that journalists are neutral, just reporting news to the public. I often lose hope if there are more journos who particularly would expose the truth, lifting the carpet on issues which in turn makes it hard for them to get published to the masses. I can relate, even though I’m not a journalist or an established writer. Most jump on the bandwagon once a story breaks and everyone then copy & pastes. This happened with the recent JAB/Reimann Nazi story that supposedly broke from the German BILD at the end of March 2019. And yet, the Daily Mail published this already in September 2018.

Sathnam Sanghera wrote a good article in The Times after the customer deaths became public when he started to take a closer look. And yet, everything he wrote about, except the part on how investment and private equity works, I already publicly wrote about since May 2018.

I don’t have a clue on how private equity and business works, but I know how Pret works. And I have dangerously felt the impact of, what CEO and farmer Guy Singh-Watson from Riverford calls, those “bastards”. His clear and passionate words, as a multi-million pound employee-owned business is music to my ears: “To sell my business … to one of those bastards (venture capitalists) would feel like selling one of my children into prostitution!”

Having worked at Pret for 10 years and further researching extensively after my ordeal with the “firm”, trying to understand why Pret is the way it is, a lot makes sense now. I narrowly escaped the spiral of suicidal thoughts after my ordeal with Pret while already under a cloud of trauma. So, please understand why I am so loud against this company and their PR[et] machine.

@Sathnam‘s article with my thoughts and experience on it, I renamed: When a Star became Sliced Pret.

Amy Sharpe from the Sunday Mirror went 100 steps further, going undercover into Pret for a few days after having read my blog and I suggested to go undercover. My huge respect to her! I wish she would have gone for at least a month, covering all of the business, morning shifts, kitchen etc. But it was a good start, and I won’t complain as I can write books on Pret from my 10 years “inside” and Amy covered a lot from the little time spent in a shop.

Amy Undercover

“… and staff who are hugely overstretched.”

She worked only in the late shift on the shop floor. But to really get the Pret blow, anyone should work longer, as staff are often treated better in the beginning and the evening shifts, until Pret starts pushing them hard after the little training they received, if at all trained. I wrote my thoughts on it as well in Undercover Under Pressure, and I still remember vividly how I felt when I found her article on Twitter after she was very silent about going under, and rightly so. Not to be sentimental here, but I literally teared up when I saw her article!

And then there are some other articles on Pret which many journalists and some bloggers keep referring to and copying from. But I lived through it.

MSNBC article on the Emotional Labour in Pret, Starbucks & Co.

Class Action suits, one on deceptive packaging which was settled out of court recently. I cover this extensively from Twitter posts on Class Action vs Pret where Pret even deleted a Tweet after I posted this.

Class action suits of workers in the U.S. regarding unpaid wages and illegal practices Pret used.

The Guardian on “The brilliant Pret A Manger marketing con we want to fall for”

… and many other early articles I leave to the reader to do their home-work searching for.

I recently wrote a post on the free coffee give-away and marketing Pret is excellent in and why Pret doesn’t do a Loyalty Card system. The psychology behind not doing a Loyalty Card is my interpretation and not something we have been told, but anyone who understands marketing just a little bit might get the idea behind all the freebies.

But in the free coffees post I concentrate on Journalists who tweet making advertisement for Pret.

So, my questions to Journalists are: what is your motivation for a story? What makes for neutral journalism, if that even exists? Is money, reputation and statistics as a journalist and writer really the driving force behind articles and tweets?

Of course asking so bluntly won’t get me anywhere. But I’m a writer, too, even if I never get established. I just have “established experience” and write about it now. And I certainly am not neutral when it comes to Pret A Manger.

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