Day 23: Pret A Pedia

Day 23 of >>> Away in Pret A Manger Ad-VENT Calendar

The Most comprehensive website on Pret A Manger anywhere on the Net that the press is trying to ignore and remain quiet about. Writings from a former Pret employee, having survived systemic workplace bullying and gaslighting under Pret’s HR, CEO Clive Schlee and a Development Manager from HQ, who’s also an NLP Practitioner and Hypnotherapist under the National Hypnotherapy Society. On a side note, many Pret leaders from HQ and Operation Managers are NLP practitioners. It seems Pret encourages them to the NLP course, and if one researches on Neuro-linguistic Programming, it is or can be a tool to manipulate people.

As my website has become quite large with various writings from behind the scenes, I decided to create an Index to the most important issues regarding Pret A Manger, that portray themself as this ethical and caring company.

I am still in disbelief myself on what I went through, and writing about it helped me survive and come back to my senses, and expose Pret A Manger! I declined 4 settlement offers from Pret if I am silent about my ordeal and never go to court. I explain in full in my interview at the bottom of most pages here or as the first feature of the below index.

The very fact that Pret did NOTHING after TWO customer deaths, a third nearly fatal, several hospitalized, and numerous warnings ignored, should ring massive alarm bells! But the public remains lulled in, especially in the UK whereas in the U.S. it would hail a storm of lawsuits! The German Reimann family behind JAB, the new owners of Pret, work very hard to divert issues opening in various countries in a whirlwind, more charity work etc.

I write so boldly and loud because I almost lost my life, having been targeted and bullied during already traumatic bereavement. I had several close calls at the bridge and am very proud that I made it through to expose this company!

If this is the only thing I do, having survived this toxic company that hides behind the shiny PR[et] facade and fake smiles, I will do it as thoroughly and detailed as I did when I worked for Pret! I wasted 10 years of my life in this company and explain in my interview how I went through this. This is not about a dis-grunted former employee, this is more. This is about a company that portrays itself to the public as this ethical company and lures in customers as well as employees, exploiting staff for profit. This is just a usual business out for profit as any company is, but the public has been lulled in for years about Pret A Manger and it is human nature to want to believe a fairy-tale…

I confront Pret on a suicide of an assistant manager in 2017 of whom I learned prior to her death. I almost went over the edge, Pret hid TWO customer deaths until it became public, how many suicides of current or former staff happened no-one knows about.  I was recently leaked an email that Director of HR Andrea Wareham sent to all Pret shops informing them that two Pret staff have died in two different UK shops. One of them I was told was a suicide, the other person’s death is unclear to the persons who leaked the email. The press is informed and in my 10 years in Pret having had access to Pret emails as I was a team leader, I have never seen an email regarding staff deaths.

Pret must have learned from the customer deaths they never even told us  about and also my situation that the truth will always come out.

It is my biggest regret having wasted my time, skill, effort and care for Pret A Manger.

If people don’t believe my story, I have evidence and confront Pret openly on Twitter, Facebook etc. Again, I explain in my interview why Pret is not responding. All I can say to everyone regarding the nice facade of Pret or any company is:

If something looks too good to be true, take a closer look!

The below Index takes openness to read, as many people want to believe the fairy-tale that is Pret A Manger. Only the Unions, Activists and some from the Press know better and look closer.


I start the index with my own story in an interview and continue with general issues, categorizing as best as I can. Any reader and writer, please be aware of the work I’ve put into this website before you just cope & paste and mind the copyright. I have other websites as back-ups. I am open for any interview and article feature, as well as questions.

Any new writings in the future that I may add, I will indicate as UPDATE or NEW.


Links open in a new window / tab


For the first time I share my story with Pret verbally in an interview on a podcast based in California. Interview with The Adam Paradox: (The interview can be played while scrolling through this page and is featured on my website at the bottom of most pages)


Two articles I wrote that is featured in the monthly Scottish Left Review editions –

May/June 2019: “On the Frontline: Crushed by Corporate Capitalist Culture

Nov/Dec 2019: “Pushing Back Against Pret


Journalist Amy Sharpe from the Sunday Mirror went undercover into Pret after reading my blog, and having suggested to her to go undercover. I added my thoughts to her report in “Undercover Under Pressure

May 2019

LINK >>> TWO recent Pret staff deaths

I was leaked an email that HR Director Andrea Wareham sent to all Pret shops mid/end of May that TWO Pret staff have died within a month. One staff I was told was a suicide, the other TM the “leakers” don’t have the info. It’s not the first suicide in Pret!

(£800 after tax)

Timing of Clive Schlee’s £1000 announcement (after he became aware of my Blog)


On the below slideshow I added just a selection of staff reviews and comments to save long blog entries. These are from review websites like Glassdoor and Indeed, but also from YouTube, Twitter, Facebook and other websites where people commented on the work environment in Pret.

Just some examples, before the Slideshow, from former Pret employees in NYC, London etc.:

Pure Misery Go back to England - RVW15228294

Go back to UK


2012-07-23 Ex GM

Four years after Bridgepoint took over Pret and tasked to open on every corner in London specifically. Scrolling to the 23 July 2012 at 12:53 comment.

2019-03-07 Modern Slavery


Las Vegas


IT Analyst HQ


2019-06-30 44 staff 50 Clive

June/July 2019 overall figures on Glassdoor

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The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints



01. July 2019: Announcement of early “retirement” of Clive Schlee supposedly in September, but new CEO Pano Christou is already featured on Glassdoor, probably to avoid further negative voting for Schlee.

A list of articles I wrote on Clive Schlee: “Clive Schlee – Late Night Girl Articles

Article on Pano Christou, new CEO officially from September 2019.

2019-07-22 43 staff - 0 Pano

July 2019 New CEO, new start on Glassdoor

October 2019

2019-10-02 Pano 38 26

on Stressful Work conditions

The Pain of Working at Pret A Manger

Pret Staff work in overheated shops. Customer complaints on behalf of employees regarding excruciating work conditions in 35-40ºC+ heat for prolonged time, weeks and months.

Caught in the Act at Pret – Customers witnessed bullying.

for Mystery Shopper Team bonus, extra £200 individual cash rewards and fear management

How Companies Force Emotional Labor on Low-Wage Workers

The Truth Behind the Pret A Manger Smile via cash incentives and fear management

How Emotional Labour Harms us all – my comments on an article in the NewStatesman

Pret Uniform2

and Former Homeless People

Open Letter to the Pret Foundation Trust

and Pret’s procrastination

Ongoing Issues – Hospitalization, mislabelling, cross-contamination, understaffed …

Vegetarians eat Ham and Meat products – more ongoing issues

Pret’s Labelling Commitment?

Allergen Label Warnings Pret ignored before and even after customer deaths

Pret on Trial after Allergen Death – 6th December 2019

(that I’m aware of, there are more, but depending how public they are)

A recent staff review from New York mentions that Pret is constantly being sued. In the UK the legal system isn’t as helpful:



USA: Two Wage Lawsuits settled that Pret employees filed, re-paying 4000 workers (middle section of page).

USA: Deceptive Packaging Class Action settled. But the misleading packaging still continues.

Pret A Manger – Ready to (ch)eat Lawsuits vs. Pret on the “Natural” Food claim while Glyphosate was found in food. Change of signage, packaging and Website.

USA: 2016 “sesame reaction” Lawsuit and Pret doing ZERO
At the bottom of the page: A New York customer suffered an anaphylactic shock from unlabelled sesame in a Pret Wrap. He lost the case, yet Pret still did nothing to label food even after Natasha Ednan-Laperouse died from the same unlabelled allergen in the same year of 2016.

USA March 2019 Court PDF Document of new lawsuit regarding Pret’s “Natural” claim. List of chemicals from page 10 onward.

No Lawsuit, but ongoing complaints regarding the watery Chicken Broccoli and Brown Rice soup

NEW Slideshow: Pret A Manger Bang Bang Rip-Off Wrap

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And why Pret doesn’t do a Loyalty Card System


Pret A Manger and “broken windows” syndrome

My Comments on Sathnam Sanghera’s article in The Times: “Pret was the best thing since sliced bread but private equity ruined it”

Man invoices Pret A Manger and EAT. for time spent waiting in shops

The Guradian article: “The brilliant Pret a Manger marketing con we want to fall for

… more to come

10 Chicago Pret horrible company to work for

A customer’s comment in Chicago regarding a deceased Pret employee and Pret in general.

Lastly, THE Best description of SYSTEMIC Workplace Bullying and what I have gone through under Pret’s senior leadership and HR, is summed up in this text I found on Twitter.

I have spent over a year writing my hands into a carpal tunnel (not really, just using a metaphor!) on what I’ve been through in Pret A Manger. I described how systemic and toxic Pret’s bullying is behind the smiley facade!

I can wrap up my whole experience and website in this one text:

Describtion Systemic Bullying

From Twitter @scwb_now

Further Staff Reviews, one which states that they felt always being “hounded”. I based more reviews in a YouTube slide on this statement:

“Worked into the ground without empathy”

Smile for the Mystery Shopper – Forced to do emotional labour for cash incentives and fear management (I re-named as the “Misery” Shopper)

I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I tell my story for the first time verbally in below audio player interview on a podcast by
The Adam Paradox, and wrote two articles in the Scottish Left Review: 1. “Late Night Girl’s” Story with Pret and 2. Pushing Back Against Pret.
Thank you for reading/listening.



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