Lila Warren, David Carter, Clive Schlee

 

Lila Warren (the lady with a typical Pret A Manger smile) is the Development Manager at Pret A Manger for more than 15 years, and branched out into her dream role as a Therapist. She’s a Hypnotherapist, NLP Practitioner and Psychotherapist.

But in Pret, she was happy to be used as bereaved person to gaslight me. And she played her role well.

She either is a really good liar, or she really had a brother named Zain, who was dead in his flat for 10 days, like my brother was dead in his flat for 6 days. (Full story in below audio player).

I don’t know what this woman went through in her life to have gone down to such abyss!

I wish her well, but I will always tell people to avoid her “therapy”.

I raised a complaint with the National Hypnotherapy Society she is subscribed to and that equally have such big smiles on their front page, but they remained silent in the hopes I let go. And I did let go, because I had no strength left.

But I can only say, stay away from the National Hypnotherapy Society (Twitter) and from Lila Tighilt Warren.

Stay away from David Carter, who in my time was the Head of HR and is now promoted to UK People Director which is just another facade word for Human Resources. He is not for people, he is for money, protecting a bully company.

Stay away from Nick Davis, People Business Partner who came from Wetherspoon and who was THE main enabler in HR of the Area Manager who bullied and targeted me, using several managers and colleagues against me.

david carter nick davis

LinkedIn

Stay away from these smiley, nice looking folk who are toxic behind their facade.

Stay away from Clive Schlee, who uses vulnerable people for PR.

HQ IT Analyst

London HQ review Glassdoor

 

Las Vegas

New York review on senior leadership Glassdoor

 

Stay away from Pret A Manger that kill people and get away with it, as well as target and bully bereaved employees. Staff suicides still need to be investigated.

Lila Warren, I forgive you of course, but don’t ever cross my path, I will call you out on the rooftops “sweetheart”!

You guys “up there” tried to convert me to your level?

No, my people are on my level, and they are stronger than you. They don’t run away. You will face them, and what @__PAMSU__ started in 2012, I continue and others will soon grow to a proper confrontation with the Unions! There are more, be it the group preth8ers or all the others in the background.

What happened to me can be summed up in the following I found on Twitter. And it took the senior leadership of Pret, HR and HQ to “work” me out of the company in such a perverse way:

Bullying Summed Up Nutshell.jpg

Link

I do move on while I expose this toxic company!

Now “retired” CEO Clive Schlee, who couldn’t label food to save lives, labelled me his “late night girl”. He quickly passed the buck on Glassdoor to his predecessor Pano Christou, who came from McDonald’s management when he started at Pret. Schlee let Christou take over on Glassdoor mid July 2019, even though Schlee retires in September 2019 and remains in the background as a non-executive Director like he is in itsu.

Never take responsibility Mr. Schlee, hey? Always pass the buck!

2019-06-30 44 staff 50 Clive

 

Glassdoor results

UPDATE

2019-10-02 Pano 38 26

 

Staff speak out mainly in anonymity:

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The above slideshow is just a selection, the list goes on in Pret Staff Complaints

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

Interview of Former Pret A Manger Employee

 

Two customers recently have commented on the intense stress or the lack of management on the shop floor during busy times.

  • Most customers only complain when they have to wait more than 2 minutes to be served, while being perfectly happy to wait 10 minutes at Starbucks. This is because customers now are “spoiled”, knowing they get served within minutes, even seconds at Pret. I explain in my interview at the bottom why Pret has the 1 minute rule.
  • Most don’t understand that staff are forced to serve within 1 minute or they may lose the bonus if the Mystery Shopper wasn’t happy with the timing and service.
  • Most people do not see the stress and pain staff go through.
  • Most don’t care to know about the fear management under harsh managers and the depression staff suffer. I mentioned this to customers on Twitter who were fast to complain about the service, I told them that I was complimented many times by colleagues, customers and Mystery Shopper reports on my service, friendliness, giving coffees on the house etc. Of course I had bad days as well, but I received a lot of good feedback and yet no-one knew how many times I left my shift after work headed for the bridge, especially during bereavement and the bullying on top of it Pret put me through.

 

My story is at the bottom in an interview.

 

But only two customers that I found recently speaking out on behalf of overworked staff. Yes, customers also go on Twitter to commend staff for giving free coffees and being (seem!) happy and smiley. But no customer asks themself how anyone can smile, be happy, chatty for 8, 10, 12+ hours EVERY DAY in an intensely stressful, noisy, busy, often hot and dry environment, where they are not allowed by management to drink even water behind the counter to stay hydrated. People have NO idea how exhausting, stressful and depressing the job is. And they are expected to fake a happiness and smiles or lose bonus when the Mystery Shopper marks them down and managers threaten them with disciplinaries or job security in the office.

 

2018-10-02 Modern day slavery depression

Depression. Anxiety. Dread to go to work

 

2019-04-22 NEW on TWITTER

Link

 


 

I write extensively about this in the Emotional Labour article.

 


 

2019-03-19 Response to customer complaint re manager

Link

The second Tweet is a response to the CEO’s reply to the above tweet, yet it’s not addressed to his Twitter account nor posted in the same feed as above. Not sure what that’s all about:

2019-03-19 Customer re managers

Link

 

And this customer’s observation made my day, because most people either don’t see the stress nor care how horrendous it is for staff. In this case here it’s King’s Cross, one of the most (and worst) busiest branches. I worked there for a week to help as they were always low on staff. After that week and the manager asking me if I can come again, I politely declined, there’s only so much mental and physical pain you can take.

 

2019-03-22 Customer Noticing busyness Pret1

Link

 

2019-03-22 customer kings cross emma observation stress

Link

 

2018-10-20 Staff cry

Link There are more tears that flow behind the scenes in the kitchens, staff rooms, in the bus going home… Just 1 customer had enough eyes to see and care!

 

2015-09-29 Staff cry

Link

Yes, as a Team Leader I had to console a lot of Team Members over the years after they were shouted at by managers and/or customers, received a warning because they didn’t smile when they served the Mystery Shopper etc. I cried many times, but as a Team Leader not in front of my team, I locked myself away in the toilet or on my way home in the bus I just led the tears flow.

And in all this Pret tasks the weekly Mystery Shoppers that visit every shop to probe on the following among also probing if they are served within 1 minute, receive their hot drink within 1 minute etc.:

04 MS

Pret: “We aim to connect with every customer with eye contact, a smile and some polite remarks. Rate the engagement level of the person who served you at the till.

Mystery Shopper: “I was not greeted at the till or given a smile …

Line Manager to the person having served the MS: I need to see you in the office!

 

Customer recognizes forced friendliness happiness2

 

What staff go through behind the scenes that customers don’t see, nor care about:

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The above slideshow is just a selection, the list goes on in —> Pret Staff Complaints

 

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For the first time I verbally tell my story with Pret in one setting on a podcast.

Preview:

 

Full Interview:

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

The main subject being workplace bullying, we also spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general and what to look out for in an interview for a new job. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post. I also tell my story for the first time verbally in this >>> podcast interview based in California. Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

My interview (podcast)

 

In the below link is an interview with Adam from The Adam Paradox Podcast. He interviewed me on my experience with workplace bullying and Pret.

In the 1 hour 40 minute interview we covered a lot of other issues like gaslighting, “shadow banning” and censorship on social media etc.

Please visit his podcast as well as Twitter @1AdamParadox, he mainly covers workplace bullying and is very well researched and experienced in the subject.

 

 

 


 

For an overview of important blog entries of my experience in Pret A Manger, please visit My Ordeal with Pret A Manger”. The arrow next to each heading will lead directly to the post. Thank you for reading.

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.