My SUPERPOWER

 

I wasn’t a fan of Ricky Gervais. I know he must be funny because he’s big in Hollywood, and I am German, I don’t have humour! I am more a Robin Williams person, or Russell Brand with his fast brain, thinking around 7 corners at the same time, and yet bringing it all together to make sense, sort of…

But what is it with comedians that portray serious and devastating life issues with such conviction?! Sure, isn’t it always the Clown who in reality suffers depression, is suicidal and may be shy in real life? It certainly takes a sensitive person who experienced life in the different facets. Or if personal loss hasn’t graced them yet, observe closely and understand pain even without having to suffer that particular pain. Clowns who can interpret life from all angles in order to be funny and believable!

And it always fascinates me how humans work. I get blocked on Twitter of course, due to my Pret rants. I do these “drive-by” Tweets where someone comments on Pret. And as fast as I drop into the conversation, I drop out again. I do this, because time is short and conversations keep going on. Silly, I know! But I’m like a politician who’s going from door to door knocking. I’m not running for an office, I run an online-marathon of raising awareness of Pret A Manger where two customer deaths were not acted upon until they became public, and where I ask for independent investigations into staff deaths including suicides. How people “vote” in their decision on what they learn, is up to them.

Sometimes the blocks are completely justified because I came across rude, certainly angry etc. Other times, actually the majority of the blocking, is due to simply how bold my Twitter profile is. At times I just “like” a Tweet and boom I get blocked, never having posted to or with the person. I bluntly mention in the few characters Twitter gives me that my brother died and I was bullied in Pret. I know, I know, a great downer from the get go!! What people don’t understand is, that I am not looking for friends or a following. I am very grateful for the support and the people who do follow, especially when they keep following even during my flip-outs! THOSE are the followers/friends/people I care to know. And the conversations that are happening in the background, positive or negative, people don’t see. Thank God!

At one time in a drunken stupor I blocked everyone, kicked all out, unblocked them again because it wasn’t against them personally, I was just overwhelmed with 30 followers that I didn’t even know! I had worse flip-out since my brother died and lost a lot of friends. But what always fascinates me is that some people who block me, because I am too blunt or loud about my story, these same “blockers” follow people like Ruby Wax, Russell Brand and famous people who have had horrific mental pain and/or a serious drug “career” behind them.

They’ve been to the bottom and back. And when they were unknown, I’m sure no-one would have wanted to be around them, let alone follow them on social media. But now, they’re millionaires and turned their trauma and healing into a career. Now they’re funny and they explain hell in a heavenly way! Death, grief, trauma, drug addiction is sanitized now. Now they are popular, it’s acceptable, even desirable to be “wacky”. We follow success. We don’t want to know the people WHILE they are in the mess! Just tell us how crazy you were in your past, we want to know once you are good again! Alright!?

So, I stumbled over this Netflix series with Ricky Gervais, who’s the brains behind, and all the main parts in it again. I saw this Tweet two days ago while I was searching hashtags. A bereaved mother mentioned Gervais’ “Afterlife” series under the #TraumaticGrief hashtag.

I don’t have Netflix anymore, as I unsubscribed from everything including Amazon. But the few snippets of this series are enough to be 1. devastated that it takes the film industry again to 2. understand what bereaved and traumatized people go through!! It takes a film again to show how torturous loss and grief is. No, it’s no excuse to be outrageously rude to people. It’s not about a license to offend, but it’s high time that the subject of grief, trauma, all the messy complications of it are talked about. People die by suicide. It’s called the “silent killer”.

“In 2017, 5,821 suicides were recorded in Great Britain. Of these, 75% were male and 25% were female.” – MentalHealth.org.uk

“Suicide is the single biggest killer of men aged under 45 in the UK.” – TheCalmZone.net

“In the UK, the highest suicide rate was for men aged 45-49.” – Samaritans

So, what does that mean, that we should go around offending people so we won’t kill ourselves? It’s not about a license, it’s about understanding how grief and trauma sometimes manifests. And even though “Afterlife” is dramatized and also polished up, the messiness isn’t as extreme as it is in real life, I understand that the subject has to be accessible for “regular” mortals. One step at a time! And even though I haven’t seen the whole season, I think Gervais succeeded here! And it took someone like Ricky Gervais to do this, so people feel “safe” to test the waters of what will come to all of us eventually.

In our society we push people back into the grief-closet! We love to look with pity on the grieving mother, as long as she’s nice and quiet, hidden away at home. We love her few, little, quiet tears. We offer to be there for her if she needs anything. And we damn right mean it! And she must be okay, because she never calls. And if she goes around offending people, well hell yeah, she’s a bad and rude person! She’s out of line! Get back in line! Get a grip lady! How dare she dump her pain on us! We have lives to live and kids to raise. Don’t bother us with death and grief!

What hit me most from roaming through the various “Afterlife” clips is the one thing that Ricky Gervais says, which was exactly how I felt. Ricky’s character lost his wife to breast cancer. His trauma and pain is so unbearable for him. He turns to cynicism, and it leads him to lash out at anyone with the vilest, darkest, yet colourful barrage of insults. I never used the F-Word until my brother died! I can relate! He offends anyone, except a fellow widow and his dad who suffers dementia. I can also relate. One of the things he says to his therapist in a nutshell is, that when everything fails, he still has his “superpower”, the option to end his life.

When I started publicly to name Pret A Manger and how Pret, under CEO Clive Schlee and their toxic HR department has bullied me during the darkest time of my life, I did with Plan B in mind. I had nothing to lose but life itself. And life that I have is no life. It’s just a blob of existence waiting to end. My full story in the interview at the bottom of this page, but Pret gaslighting me, communicated that my emailing was wrong. Yet, they were having a laugh and stepped all over me from the very top senior leaders using even HQ personnel. When I started naming Pret I was shaking in fear, but I didn’t care anymore. What Ricky Gervais called his “superpower” was my Plan B. I can always end it all and almost did in 2015/16…

I am not advising people to have this strategy for themselves in order to cope with grief, pain and trauma. But it was just how it was for me. And in “Afterlife” Gervais portrays this brilliantly! Everything has stopped for him. Nothing matters anymore. We might as well now do whatever comes to mind.

After having followed all the rules, paid our taxes, loved our closest ones, worked hard, played by the book… with all the imperfections and failings, it all didn’t mean anything in the end… Suicide is the last Superpower and control of a broken person who’s had the foundation underneath their feet pulled away from them!

And maybe sometimes it’s better to watch a film or series like “Afterlife” and scrap all the therapy business!

For anyone who is suicidal, or knows someone who is, and doesn’t feel life is worth living, if you are in or close to London UK, please check out these two charities that support people who are suicidal. They give one-on-one sustained support:

Maytree – Brief intro on YouTube.

The Listening Place  – Intro on Vimeo.

I can vouch for the Listening Place from own experience.

So, I have to find myself a way to view “Afterlife”. And I will NOT do a “viewer discretion advised” warning for the YouTube trailer here even though indirectly I just did! But we are not given permission, nor discretion advise when we are born. I had no “viewer discretion” when I received the message of my brother’s death AND cremation via email. I assume that no child under 18 is reading my blog, but if they do, welcome to my blog! Thanks for stopping by. For the rest, I know you Christians out there are big boys and girls, you can handle this.

Thank you Ricky Gervais and everyone involved in this, for your courage to take a shot at this taboo subject that is death, grief, trauma and all the mess of it.

 

If anyone has Netflix, please check this out. If it is as good as I subject it is, could you feedback? I won’t go back into subscribing to anything in the near future. I lean towards becoming an old woman planting trees.

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

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My Odyssey through the Mental Health System

 

My odyssey through the mental health system started with my brother’s death.

He died in December 2014 but we didn’t know that he was dead AND cremated until January 2015, 5 weeks after his death!

Apart from the trauma and shock, I moved like a hypnotized zombie stumbling around on autopilot. I started to investigate and continued to work in-between all the errands and family matters I had to run, traveling back and forth between London and Germany until my savings ran out.

With some common sense still in tact, I immediately sought help via my doctor. After the funeral and all the main errands where done, I went to my doctor around February 2015 as I realized very quickly that I can’t handle this on my own, still working and also trying to help my family. I remember a friend saying to me how surprised she was that I got a counseling spot so fast as she once waited over a year for a spot when she was in deep depression and suicidal.

 

COUNSELOR #1 – Spring 2015

I was lucky to have gotten a place very fast in May 2015 with a counselor. But when I did the initial telephone assessment with the NHS, I asked for bereavement counseling and assumed this is what I was then referred to.

The NHS funded 6 sessions but rejected further sessions that the counselor applied for. He then gave me a rebate and I continued for a further 7 sessions (13 altogether) paying out of my pocket. The sessions didn’t help, for several reasons, one I was gobsmacked when the counselor suggested in the 4th session for me to do an additional counseling session with a bereavement counselor.

But I thought HE was the bereavement counselor! I also learned later towards my last sessions that he was a trainee therapist. Nothing against trainees, we all have to start somewhere, but I needed an experienced therapist who understands trauma.

I also think it didn’t help because of the timing. I was is such a state of shock and a whirlwind that was going on in my head. But I needed help and my friends were overwhelmed from the get go, because of the circumstances of my brother’s death, the way I found out and all the lack of support from the Police etc. I didn’t want to, and couldn’t put this on my friends. And yet, months later I hurt all my friends and strangers in a complete traumatized state!

I quit after the 13th session.

 

COUNSELOR #2 – Mid 2015

Then a friend introduced me to a private counseling organization which is Christian based. By then I ran out of money as my savings dried up with the errands and flights to Germany. The assessment alone cost £50 which my friend lent to me.

But this counseling procedure didn’t sit with me, and I didn’t have the funds to pay for the sessions thereafter. I didn’t go back.

 

COUNSELOR #3 – Mid to Fall 2015

This wasn’t a counselor, but a free volunteer organization a friend passed on to me because I started to lament that I can’t find help. It was Cruse, the largest bereavement service in the UK. I was offered 8 fortnightly evening sessions with a young volunteer, who seemed very knowledgeable and well trained. But I quit after 4 sessions because she lied about something, which for me was devastating, because the foundation of especially counseling has to be an honest foundation.

We did an initial phone assessment after which she offered the 8 sessions. After a few weeks after the assessment call, I received a text message from an unknown number about my first appointment. I logged the number in my phone as plainly “Cruse” assuming that it was an automated Cruse number texting out appointments. My GP does that and other official organizations, where you cannot reply, or if you reply, it is not picked up. So, I assumed this was an automated Cruse number for the sole purpose of sending text reminders.

After my second appointment with the Cruse volunteer I noticed that the “Cruse” number that is automatically also stored with Whatsapp has her photo on the avatar with a cat on her shoulders. I never checked this before as I didn’t use Whatsapp much. I was perplexed that a volunteer would use their personal number for Cruse, but didn’t make much of it.

In our 3rd session I talked about the videos I was making for my brother on YouTube and that this is the only thing at that time which helped me somewhat. She then offered for the 4th session to bring her iPad and that we could look at the videos there. As I had 2 weeks to think about it, I decided to not want to do this in the session as this would mean nothing to me because she didn’t know my brother. It would have been much more meaningful if a friend or family would watch this with me, as we knew my brother and could have remembered situations of some of the photos.

Once I was sure I didn’t want to watch the videos in the 4th session with the volunteer I texted the “Cruse” number to pass on a message to this volunteer not to bring her iPad. The sessions we had was at 7pm every two weeks. I assumed that she might have worked all day and came straight to the sessions from work. I wanted to avoid her carrying an iPad around, which isn’t very light, while I decided I didn’t want to watch my videos. That was the only time I texted that number to pass on to the volunteer assuming it was a general Cruse number.

In the 4th session she thanked me for the message that had been passed on to her and that this isn’t her number. I was confused that and WHY she even mentioned that it wasn’t her number. I assumed it was Cruse number. But now I think she tried to protect herself and accidentally gave away that it IS indeed her number, but lied as she feared I’d contact her again. But I never did and always assumed this was Cruse’s number.

After the session it dawned on me that this IS her number and in anger I confronted her about lying and I never went back. I thought if she lies about this, what else would she lie about in regards to Cruse etc. This was around the time of the first grievance that was raised by the HR advisor at work on my behalf.

By now it is the end of 2015 and the bullying in Pret is in full gear! (For any new reader to my blog, my story with Pret is in an interview audio player at the bottom of this page). After around 9 months of approaching Pret, their HR department and managers / area managers, an HR advisor heard my story for the first time from me. Up until then she only knew the area manager’s side who was the catalyst of the bullying, involving several managers and shops against me.

When this HR advisor heard my side for the first time, she became dead quiet on the phone as I shared what I was going through in my shop. I had to check my phone at one point thinking it just switched off the phone call like it sometimes did, because she was completely quiet. I asked, “Are you still there?” to which she answered in a very quiet, slow and solemn way, “I’m listening”. She then let me continue what I went through.

I understood later that she must have been shocked to hear a completely different story than what she was fed back up until then. To my initial shock, she then raised a grievance on my behalf against my line manager and his boss, the catalyst of the bullying. She raised the grievance on the grounds of “bullying” and was supposed to be at the hearing, but was “sick” I was told. I never heard from her again, except later in a different hearing, and I immediately went into paranoia, because for the first time there was someone who believed me, but she was taken out of the process. And the first hearing they rushed through and seemed very annoyed that I was even there. The hearing process itself was very dodgy in many ways. I will write about the Pret HR hearings (10 altogether) I went through and how systemic it was. But I want to concentrate on the mental health system here.

But all the bullying allegations were rejected fully, which led me to appeal etc.

The appeal was only substantiated in a tiny little thing and I felt from the get go in my gut, that there’s something wrong here. The bullying was never admitted and the hearings were a mess! The bullying continued, even intensified, as my line-manager was angry with me for the partially substantiated grievance against him. He bullied me now openly and aggressively. And after almost a year of approaching HR, managers etc. I contacted Clive Schlee the CEO of Pret, who will be “retiring” officially in September 2019.

New grievance hearings were arranged which then had the initial HR advisor PRESENT who raised the first grievance and was “sick” when the hearing took place. ONLY THEN did Pret start to offer help, AFTER I contacted the CEO. But from how I experienced their “help”, it felt mainly to cover themselves in case of a court claim, so they could say how supportive they were!

 

COUNSELOR #4 – January 2016

I was first referred to a counselor who even lived close by my address in walking distance. Pret’s insurers that arranged the counseling meant well, they probably looked at my address and sought for the closest, most convenient counselor in my area. But I only did 2 sessions with a lady who did counseling from her living room.

Everyone is different, but I don’t like to be in a counseling situation at someone’s private home. The lady was very professional and her living room was arranged like a counseling room, where she had dividers, to separate her private things with her counseling area in the living room. She did nothing bad, but I did not feel comfortable, especially with telling my story of a brother who died in his apartment, was not found until approximately 6 days later when his body was already disintegrating. He left 3 cats behind, that God knows HOW they survived! But the cats ransacked the whole place, probably in distress! I was told his apartment was a complete chaos where the cats pooed everywhere, ripped things apart etc.

My brother was very well kept, handsome, well dressed and his apartments were always super clean and organized. You had to take your shoes off when entering his house, like in my flat as well. But the cats completely destroyed the place! Animals understand death! I remember him sending me photos of his one cat, the mother cat, that slipped out one day and came back pregnant. He kept two kittens and gave the others away.

The mother cat

DSC00221

 

DSC00188

 

My brother loved animals, we grew up with a dog that reached 18 years!! Even as a kid, he was not afraid of anything! When he was around 10 years old he climbed over a fence of a property where they had a kitchen show-room. Our parents went inside to look at kitchens, while we remained in the car right by the window where our parents could still see us. My brother of course always active, couldn’t sit still, saw this huge German Shepherd on the property and climbing the fence, went inside. He cuddled the dog while I was white as a sheet for fear he’d get devoured by this monster! But he didn’t. Actually, this business should have then gotten a new guide dog, because this dog was only useful as a teddy bear and any robber would have easy access!

But how am I going to talk about his death, and all the weird things surrounding it, to a lady who counseled from her private den! I pictured myself counseling someone with a traumatic story in my living room, and being left with the imagery and words alone later in the evening, watching a movie! I would need a professional surrounding, where I can leave the stories in that room and go home to my sanctuary. But some people obviously can do it. And also, this lady, when I told her about Pret, the first counseling was just the day after another grievance hearing. So, I spoke about it and this is what she wanted to concentrate on in the next sessions.

But I needed help with my brother’s death and making sense as best as I could.

The remaining 4 sessions thereafter (6 altogether) were cancelled then on my request, and Pret via their insurer looked for an alternative.

 

COUNSELOR #5 – Early 2016

I was then referred to a Psychoanalyst that the Head of HR introduced me to, saying that he referred other staff to him. These employees were HQ office staff or Operations Managers, people who are in upper leadership roles or jobs, because they were harder and expensive to replace. Regular front-line and low paid staff, from the shops would never be taken care of with paid therapy, except shop managers. Again, anyone who is expensive, in higher position and harder to replace. The rest is fired fast. So, my therapy support paid by Pret ONLY came when I contacted the CEO in WRITING about the bullying and the HR advisor who tried to help, but was “eliminated” from the process. Only then did support start. In fact, reading their email communication between them after I applied for my file, they were running around like headless chickens changing direction now!

I wrote it several times before that I can’t make up my mind if this is stuff for a thriller or a comedy! I’m sure both! But it gave me a lot of insight into the heart of Pret and how deceptive they are.

And again, in the counseling sessions we talked about everything BUT my brother’s death. He wanted to dig into my childhood and wanted to get me to do a cheap 2 year Psycho Analyses with a trainee counselor, where the trainee would learn and I get it half price. I started to think now that there is no help, I don’t need to be guinea pig, I need HELP!!

I learned only then the difference between Psychologists, Psychiatrists and Psychoanalysts! I asked him what I am going through as the emailing started around that time (I explain in my interview at the bottom). This is when he then explained that he can’t diagnose me as he is a Psychoanalyst, not a Psychiatrist.

I quit after 4 sessions of the 6 sessions that were arranged.

Back to square one.

By now the Pret issues continued. I felt blamed that nothing in the counselings seemed to help and I increasingly asked for a trauma specialist via the NHS, Pret, any avenue I could find. This is when I felt increasingly suicidal, still working, started to drink, and the spiral of anxiety and neurotic behaviour added to the nightmare.

In hindsight I can pinpoint very easily WHY the counselings also didn’t help, apart from that I still feel they were the wrong types of counseling. For one, by the time I started into the death of my brother, the 6 sessions were over and I had to start again somewhere else!

And two, I was basically going to counseling once a week or fortnight, went back to work where the bullying continued, this time in a more subtle way. And Pret didn’t understand why the counseling didn’t help me, as I always communicated openly and also quit the counselings, not wanting to waste Pret’s money! I was so stupid and like in a Stockholm Syndrome situation to care about Pret’s money! Figure that!!

But it was like a woman who gets beaten by her husband daily (Pret’s bullying environment), and the husband then gives his wife money to go to hospital and the pharmacy to get “fixed” up (counseling Pret paid for). And when she returns home, he beats her up again…and sends her to the doctor again… and the vicious circle continues. In hindsight, I should have run away FAST from Pret early on! But 1. I never imagined that I would get bullied, and 2. I was in a fogged up daze and a traumatized mind to fully understand what was happening. During the day I was highly professional, worked even very efficiently, and at night I started drinking. I still don’t know how I even worked, and maybe the adrenaline of trauma kept me going on autopilot.

 

COUNSELOR #6 – 2016

I found another charity that offered bereavement counseling. And even though it is a charity, they charge according to your income. I paid a minimal amount for weekly sessions after I was offered 12 sessions. But I did 8 sessions and stopped because the lady seemingly in menopause would freeze and then sweat profusely, and by the clock, around 20 minutes into the sessions would nod off slightly EVERY week!! I kept talking as if nothing happened as it is understandable when someone may be in menopause or even ill. But after 8 sessions I felt like she could at least make an effort and have a glass of ice water and a fan next to her! In hindsight, if this would happen again, I would try to find a way to say something! But I was still in this “nice” mode, continuing something that did not benefit ME!

 

COUNSELOR #7 – 2016 and beyond on and off

I found a charity that works with people who have traumatic loss. All loss is traumatic, but they concentrated on the kind of deaths that don’t seem “normal” or that are premature deaths. But there I also didn’t stay long as I was getting increasingly suicidal. I then found a charity that deals with suicidal people. I became aware of Maytree, a charity that has a house in North London that offers 5 nights for free for suicidal people. I found them via a documentary I saw on YouTube about grief after suicide as I was trying to still find out why my brother died, even though the Police ruled out suicide and fowl play. I was researching all kinds of online support, bereavement forums, YouTube stories, anything!! They showed Maytree in the program where a woman whose husband died by suicide without any previous warnings or signs to her. I link here directly to the part where she visits Maytree to interview the staff.

After a few phone assessments I was advised that I could stay with Maytree after I haven’t drunk anything for 8 weeks. I managed at times to not drink for 2 or 3 weeks, but when I drank something, the clock started at zero again. But Maytree referred me to an ambulant charity in London, called The Listening Place (TLP). They are also run by volunteers in Central London and see people by appointment. I was one of the first “clients” and they were still in the trial period where I was often asked if they can change anything in the service. It was a good way as I was able to help them as well to draft their service, and how they can shape a foundation from which they then offer help.

The Listening Place, even to this day, has been the most professional and helpful, even though they are not paid professionals! I visited TLP on and off between 2016 and 2019.

In 2016 and 2017 I went to hospital suicidal, but was sent away, back into the community and services there. Having applied for my file in 2018 they even clearly mentioned that I was suicidal, and yet I was sent away. In early 2019 I spent a night in the Police station being watched as I went there in fear I’d kill myself that night. I didn’t want to go to the hospital again, getting send away. So I went to the police that I visited already for the third time, but this time they held me over night while waiting for a bed to free up. But all beds were full I was told, so I was sent back home the next morning and I started to go back to TLP again.

The Listening Place

 

COUNSELOR #8

This was a three times 3 hour sessions in group CBT therapy via the NHS, so basically 9 hours of group sessions. This was actually really helpful, but once the group got comfortable in the setting, the program was finished.

 

COUNSELOR #9 – Mid 2016

This was again via the NHS 6 sessions CBT therapy, but even the therapist after the 3rd session realized that this is not what I needed and I was put on a waiting list for another therapy.

 

COUNSELOR #10 – End of 2016

This was again a regular counselor arranged via the NHS. I was now offered 12 session compared to the usual 6 sessions the NHS funds. But this counselor, although more experienced, again didn’t seem to be interested to get into my brother’s death. It was like pulling teeth where I had to initiate the conversation and it felt frustrating. It lasted 4 sessions.

Nothing clicked. I kept asking for trauma based therapy. But nothing came my way.

In-between the months I went back to The Listening Place on and off.

 

COUNSELOR #11 – End of 2018

The third and last Therapist that Pret financed came when the Head of HR started to warn me about potential dismissal. This was in the middle of the gaslight situation with the Development Manager Pret used to manipulate me. I explain fully in below interview. But I was in such a mental state where I was so blinded, manipulated and neurotic that I firmly begged Pret to give me a chance, while I was actually the one who should have gone to court much sooner. They twisted things so well that I felt I was in the wrong. So, the Head of HR pretending to be once again so terribly helpful, arranged for this last Therapist.

This Therapist was the first Counselor to mention that the Development Manager acted abusively and that she isn’t a proper Therapist when she acts like she did. He said to me that as a Counselor he isn’t supposed to give his opinion, but in this regards he saw a lot of wrongdoing by Pret and the danger of an abusive Therapist’s behaviour. I even agreed, but by then I was so eaten up with guilt, shame and felt like a complete failure in all aspects, fully emerged in confusion. I was and am still coming to terms about my brother and the added hell in Pret. This time I finished the sessions, as I felt he was competent and understood a lot of what I was going through. He was also the Therapist who after hearing my story with all the emailing, said that “people in bereavement do the strangest things”. He had a lot of emotional intelligence and understanding.

 

COUNSELOR #12 – 2017 / 2018

I kept going back to my doctor and now they started realizing that I need something serious and long term. By now I am mentally broken down so much, still coming to terms about my brother and with the added trauma of the systemic bullying I was going through like in a mental war-zone. Also my father was found on the floor in his apartment and put into an induced coma and a whole new set of a nightmare started.

I was put on a waiting list for long-term therapy and had two assessments with a Psychologist, one in December 2017 before I lost my job, and the second in January 2018 after I lost my job and my dad in hospital in Germany, after his three week coma as a result of a stroke. He died in March 2018 and the whole thing of nightmares started again like a never ending Twilight Zone.

At the second assessment in January 2018 I was offered a twelve week group therapy introductory course with a relatively new therapy form called Mentalization Based Treatment (MBT). A little taken aback at the esoteric sounding name, I was explained what it is and was relieved to be offered 12 sessions straight away. As I had a good experience with the 3 session CBT group the year before, I finally felt hope!

But it didn’t stop there, it was getting even better! The Psychologist explained that after the 12 group sessions which was an introductory course to MBT and a way for the group to get to know each other, that after the 12 sessions there would be a few months break. And then after the break this same group of about 8 – 10 people would start 18 MONTHS sessions of the main therapy!

 

I felt like I won the lottery!!!!!

 

But it didn’t stop there!!

This would be TWICE a week for 18 months, once a week in a group setting, and the second session one on one with the Therapist. The group sessions are held by two therapists, one which is a Psychiatrist and the other a Psychologist!

I thought this must be an intense therapy that it is that long and held by two therapists. It took THAT long for the NHS to finally put me on a long-term program like this.

In September 2018 the first introductory group sessions started. We were instructed to NOT talk about our personal issues, which was weird and even my friends asked why I was there then, if I couldn’t talk about my trauma. But since this was an introductory course and we were told that the main sessions are then for us to share, I thought nothing further of it.

In the 6th of the 12 sessions the Psychologist dropped a bomb! She asked us how we felt with the therapy program and wanted to do stock count half way through the introductory phase and inquired how we felt so far. But then she mentioned almost casually, and yet in hindsight it was completely calculated, after we each shared how we felt with the therapy and group she said, “I want to stress that the main 18 months sessions will be video recorded” ….

Sorry what??!!

In shock and disbelief we looked around and started to ask what for! I noticed that whole time even before they dropped the bomb, the Psychiatrist who was mainly quiet didn’t look me in the eyes a lot when she spoke to us. I remember even thinking that and assumed maybe I have one of my angry looks, as people sometimes tell me I look so serious. Well after all the forced smiles in Pret and what happened in the last 4 years, sorry, in my private time I choose a face that suits ME, not anyone else! Look elsewhere if you don’t like the looks of my face!

We were explained that they use video to look and analyze “frame by frame” at what is and what is NOT being said. Yet, MBT in a nutshell is all about AVOIDING assumptions and learning to ask and explain emotions. It slowly dawned on me that the Psychologist who mainly talked was in TRAINING, with the Psychiatrist being the supervisor, saying a few things in-between, and we were like guinea pigs here. They would look at the video material afterwards to learn the therapy. We were assured that the videos of the group and individual one on one sessions would be deleted “after a few weeks”, but nothing was tangible and clear! It was all very vague!

Me and another guy got up and left.

I researched this at home later and found that it is becoming increasingly common practice to video therapy sessions, especially MBT. What I did NOT realize, is that I could have just declined consent and continued the therapy. But without them saying it, they left us in the assumption that we either consent to video filming and are part of the therapy, or we cannot participate! They never gave us clear information that we can decline consent and they cannot force us either way.

After a phone call with the Psychologist, whom I believe was in training, I stopped the therapy AGAIN and filed a formal complaint with the NHS. I also would have discontinued even without the video as I lost trust and confidence in the Therapists. What else are they not telling us, I thought.

My main points were that we were never told this in out INITIAL assessment ONE YEAR before. I wasted 1 year on the waiting list which I could have used for alternative therapy OR if I had the full and transparent information, I could have declined and they would have had to continue without videoing the sessions.

I also said that I felt this was calculated to give us this VITAL info, which involves data protection, half way through the 12 week intro sessions so that it would be much harder for us to decide against it as we would have gotten used to the group and therapy. All of us were not private patients, we had no choice and grabbed every opportunity of help, and I felt strongly that they took advantage of this. I even still feel like people who cannot afford a private therapist are used as guinea pigs for therapy training while they would never do that with paying private clients!

I felt used as a “poor” NHS patient for the education of therapists who then use this for paying “rich” patients.

Except for my “conspiracy” theories that wasn’t responded to, all my 4 page points were fully upheld by the NHS complaints department, which led to the therapy NOT being filmed.

But here I was again, raising hell and others benefit from it while I am now back to square one on yet another waiting list! You’re welcome y’all!

The leading Psychologist who looks over the program and the Therapists held an appointment with me after I refused to have an appointment with the Psychologist who dropped the bomb of videoing. But this “chief” Psychologist seemed to have been ticked off with me as I ruined his program to film sessions, because he started the appointment by saying he has only 30 minutes and seemed to rush. He offered me a choice of two programs, one would be a long waiting list again for a long-term therapy, or as an alternative to cut the waiting time, I could volunteer in the nearby hospital! So, basically if you don’t want to wait for the proper therapy, you can just go to the hospital and do volunteer work where there are professionals to talk to if I needed to! If I chose the hospital volunteer scenario, I would lose the therapy opportunity if I didn’t want to wait. I thought he was joking! And again, I felt like a carrot was dangled in front of me and I felt manipulated, to be forced between not waiting long and being cheated out of real long-term help if I skip the waiting period.

Those two options didn’t even match! It wasn’t an option between one type of therapy and another type of therapy like I was given a choice before. It was a choice between long-term therapy after a long wait – OR – volunteer in a hospital if I didn’t want to wait. WTF! It actually felt like he wanted me to quit the idea of therapy and used the waiting time-carrot. He seemed ticked off as I ruined his video project with my successful formal NHS complaint! I emailed him later that I felt he was cross with me and now wants to push me to the side to do volunteer work in hospital where there would also be some doctors if I had a crisis and needed help!! I couldn’t believe it!

He was very patronizing and I really felt he was pissed off and even gaslighting me to some extend. When I emailed him, he quickly diverted and said that he would not speak about my concerns via email and that I raised serious allegations. He further wrote that he would be happy to see me in person and speak about it. I replied that since he thinks that I raise serious issues, I’d like to keep our correspondence in writing (and in my thoughts not be lured away into a “he said / she said” scenario).

One decision I made after the whole Pret nightmare is to trust my gut again! And in this case with this chief Psychologist, I trust my gut and don’t trust him. Sorry, but I’m not sorry. Life is too short to be continuously bull shitted!

I refused to see him in a new appointment, because for one, there are many mistakes, even missing information in my medical file which I had to send evidence in of corrections to be added. For example one hospital assessment where I went suicidal, the doctor assessing me wrote that I was “unwilling to received help from Maytree”!!! And two, I didn’t trust him after the whole video thing and his patronizing way.

Maytree advised me to come back to them once I didn’t drink for 8 weeks. Sure, friends said to me to just lie and say that I didn’t drink for 8 weeks so they would take me in. But I can’t do that. If something is based on a lie, it won’t be effective. If I seek help, I want to do it in a proper way, otherwise I would always feel I missed something because I lied about something. So I applied for my files from Maytree and The Listening Place with all the dates I was in contact with them, which are always dates where I initiated contact as these services never initiate contact.

Also, BOTH Maytree and TLP have written 150% correct information to the T! They written down brief thoughts on each session or phone conversations and what I spoke about. I even got paranoid thinking if they recorded the sessions without my knowledge, because the information they entered was absolutely correct!! But I trust that they wouldn’t secretly record. But it is strange that two VOLUNTEER charities make correct and professional data entry, while almost every NHS staff either entered wrong info or left vital information out!

If anyone from the NHS is reading this, please help me understand here, and please don’t come with the NHS cuts! Volunteer based services are stretched as well, and they are not even paid! Maybe it is just their passion that makes them work efficiently, with care and transparency. And I fed that back to Maytree and TLP with great appreciation for their attention to detail!

I felt that the doctors from the NHS want to cover themselves, so in case I take my life, they would say that they tried to suggest help, but I was “unwilling” to receive help, while in reality I went from service to service, to hospital, even tried to get locked up with the Police because I feared my self and wasn’t sure at times if I survived to the next day.

And this is what I can advise anyone who seeks help from medical services, be it from a charity or their respective country’s medical services, I can advise everyone to always apply for your file after a period of time when your life has quieten down a bit. in Europe under the new GDPR laws we have great advantage to access what is held about us. Apply for your file and read carefully if ALL information is correct! If not, gather evidence and ADD it to the file. In my case, they refused to delete the incorrect info, but offered to add next to every incorrect info the correct info I updated them with.

There were other instances where for example an NHS Psychiatric Nurse, who assessed me after I had a mental crisis, just closed my file and said to my doctor he can’t get a hold of me, therefore he will close my case! And yet THE DAY when he emailed this to my doctor that he can’t get a hold of me was THE DAY my father died and I went to the Mental Health Club where I bumped into him. We briefly spoke, I said that my father died and that I am in the middle of raising a Tribunal claim against Pret. He offered me to look up some free legal advice help and emailed me later THAT DAY with some links to legal advocate sites! A few minutes later he emailed my doctor saying he can’t get a hold of me, so he has to close my case! My doctor printed out the email because I kept saying that I saw him several times for assessment as I was suicidal and bumped into him on the day my dad died.

And another Psychiatric Nurse who assessed me after my night at the Police station, she left some vital information out. So, I am in disbelief and in a neurotic conspiracy type thinking WHY on earth NHS staff not only lie, but keep writing incorrect notes about me, while TWO charities wrote everything correctly! What’s going on?!

And as I write this, I have already submitted the correct information with all the evidence from various services. I did this also with the help of POhWER that helps patients with NHS complaints as a kind of back-up, so the clients are not alone, and the NHS people cannot mess with a lone and vulnerable person raising issues. I may be well worded, but I’m a mess inside!

And all this coupled with what the Development Manager from Pret A Manger did who is also a Hypnotherapy with the National Hypnotherapy Society, that refused to see through the formal complaint I raised with them. I more and more believe that therapies are a load of horse dung and tools to manipulate vulnerable people! I more and more believe this all is not real and just another money making machine!

Now I am again on a waiting list and don’t even know for what! But I have this strong sense, and some may call it “conspiracy theory”, that when you are relying solely on the NHS, because you have no money to choose your own therapist, you are really used as a guinea pig, as you have no choice but to take anything and everything they offer you. I haven’t even been diagnosed after 4 years of my Therapy odyssey! How can this even be?!

Deep down inside I have lost faith and all hope that I will receive help. In Germany I would have by now probably finished trauma based therapy as the health system is very good. I continue in this mental health desert. At least I don’t drink as much anymore, but when I do, I continue to have these “flip outs” where I lash out at wonderful people who have done nothing wrong, but in my drunken traumatized mind they turn to monsters who are out to get me! And I am desperate for help, but I have lost hope and have no confidence in the NHS when it comes to mental health services.

A friend in Germany who is a family counselor once said to me that I should maybe just stop all this therapy search and find a new hobby!! She didn’t say it quite as blunt as I write and it was in German, but it showed me that even she as a Family Therapist doesn’t know what helps. This whole therapy thing is bogus! And I used to have hobbies and was very active, but nothing much interests me anymore. My Pret writings is to expose and turn the tables on them in my way.

And if any “hobby” psychologist or even real Therapist is reading this, forget contacting me, I am not interested in anyone playing saviour or trying to help. I was searching early on especially in 2015 and 2016 on bereavement groups. I met a Psychotherapist once in a Meetup.com group, where people who experienced trauma met weekly to just chat, have a drink or a meal. The Psychotherapist started the group and I even asked him why he is doing this? Of course the answer was to help! And weeks later he offered me a one-off session for half prize and my alarm bells went on. I never went back to the social meeting and later found he was gone from the Meetup page. I never noted down his name, but he surely was dodgy.

So, any Therapist reading this, I am happy for your input on the NHS, but I am not interested in any “therapy”. I do this the proper way via the NHS or Charities that are registered and accountable to their respective Counseling Bodies.

I can also add any organization regarding suicide, or other mental health support. These can be left in the comments section or via my contact page. But those have to be registered and accountable.

In hindsight I think I approached the mental health system from a German perspective, as in Germany the health system in general is really good. Bereavement care is almost immediate and for a prolonged time. Trauma therapies are better available, even if having to endure waiting lists etc. So, I’m not sure if my mentality is still too German. But I certainly went to town trying to get help. And maybe it’s not what I need.

Thank you for reading my mess with the mental health system.

 


 

I worked at Pret A Manger for almost 10 years and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather starve and speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
I also tell my story for the first time verbally in this >>>
podcast interview based in California, and wrote an article in the Scottish Left Review.
Thank you for reading/listening.

Interview:

 

©2019 expret.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

A Message To Chains

 

For my people in the shops and on the streets, being loud and clear to say that we care for more than just peanuts and we deserve better than the disrespect we encounter for too long…

I miss my colleagues, working with them shoulder to shoulder, so I march with them shoulder to shoulder…. This is for them… more to come ………

 

 

ball-and-chain-2624325__340

 

A Message to Chains

 

One of those mornings

when I enter the shop

waiting for my colleagues to arrive

I am extremely down that day

but I keep going

 

Setting up the coffee machine

putting the frozen croissants into the oven

answering the phone to a colleague calling sick

putting down the phone

picking up my heart

I keep going

 

My team’s starting to trickle in

one by one, tired but Pret A Faire

I’m glad to see them

we all disperse to our jobs

and later the boss arrives

but I keep going

 

Noon-time

I want to press the snooze button

No! I want to smash it!

So exhausted!

Rude and ungrateful customers

boss having a go at us

colleagues fatigued

but I keep going

 

Hours missing from my pay

getting told off for nothing

rota changed without notice

and I keep going

 

Made a mistake

nothing much

but a catastrophe for my boss

so I keep crawling

 

Feeling low after life’s blow

going to work without pay

without help, with no meaning…

being bullied…

I keep going

and I strike

I strike

I strike

 

I strike back!

 

©2018 LateNightGirl.org

 

Fast-food Workers Strike, Leicester Square, London, nationwide and in other countries 4th October 2018.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

The Question if I filed a Court Claim against Pret A Manger

 

judge-1587300__340

 

 

The more people learn about my story with Pret the more the question comes up if I went to court against Pret.

Yes I did. But I withdrew.

If you are a new reader to my ordeal with Pret A Manger, you will be confused and overwhelmed as my story is very complex and long. Those who have been following since the beginning when I started to publish on my blog in May 2018 have a good picture on what I went through.

This will eventually turn into a chronological book of events.

But to briefly answer the repeated and valid question if I sued Pret or if not, then why not, which I was just asked today again on Facebook, I decided to write this in a blog and just link to it.

When I was dismissed after being bullied, manipulated, gaslighted, held low, lied to by Pret’s toxic HR department, and continuously patronized by Pret’s CEO, Clive Schlee, who is not willing to label products for allergen information but was willing to label me his “late night girl” after the ordeal I went through… when I was dismissed three days after Christmas 2017 with my dad in intensive care just woken out of a coma, I filed a Tribunal claim as soon as I was able to in February 2018 as you have 3 months minus 1 day to file a claim.

In the meantime I was flying back and forth again between London and Germany to be with my dad (who was in hospital since 10.11.2017) as best I could on his bed side and then later in rehab. In the middle of all this I started to prepare for the Tribunal claim which would have happened in September 2018 with the first preliminary hearing in April 2018.

But I had no legal aid as I cannot afford lawyer fees. I scrapped all legal information together as best as I could, going from Citizen Advise Bureau to other free legal advisors to online researching back and forth, while also flying back and forth between London and my father’s bed side.

 

For people in the USA to understand, the legal system in the UK or in Europe in general is very different to the USA. Since 2015 on and off I contacted various law firms including pro-Bono, no-win no-fee firms, I even had a lawyer for a while who advised me for free. But I had to find out later again that he only wanted to make a quick buck by settling with Pret and get his 30%+ fee from the settlement. He didn’t really advise me properly anyway and even gave me some false advise at times which I later found out when I continued to do my “homework” researching online. I rejected four settlement offers from Pret, three while still working in Pret, and the fourth one via negotiating with the ACAS conciliator while withdrawing the Tribunal claim I raised and then closed. I dropped the “charitable” lawyer as soon as I found he was just looking for fast money himself.

In the USA lawyers would line up like vultures wanting to sue Pret on my behalf as the compensation can be ridiculously huge. In the UK the compensation would have maybe be maximum £10.000, maybe even more and mostly around £8000.

One former assistant manager who became homeless after being unfairly dismissed from Pret has gotten under £10K.

 

Pret A Marley shot the Sheriff

Link

But 33% for the lawyer is peanuts for them to go all the way through with days and days of preliminary and then the main hearings. The free lawyer I had for a while also kept saying to me that it takes months before the hearings take place. In the UK they don’t bother for this “little” amount, while the Millions that can be won in the USA has lawyers drooling for cases like mine.

My father then died in March this year, and again I found myself crumbled under the weight of what life has thrown at me since I learned of my brother’s death in January 2015 (but he died in December 2014) and all I went through in Pret. Autopilot kicked in again, but I couldn’t cope anymore. Enough is enough. I want to die, but I want to live. I need a break.

 

1971-07-14 WK PK2 crop

WK 1939 – 2018

 

I withdrew my claim against Pret as my father died in the middle of preparing for the court case with scraps of legal advise I stumbled through, and my mental health taking another nose dive beyond basement level. But I did my homework and asked the Tribunal for the right to file a second claim later should I decide to file again. And I was granted this request.

If I will raise a second claim or if the time limit will be over, I don’t want to talk about.

But this is the reason why I withdrew my case, as it is so complex which involved the heart of Pret, the CEO, HQ, Head of HR, a Development Manager who was used to gaslight me etc. etc. etc. Unwillingly and unprecedented I poked into the heart of Pret, and for me to go all the way through to court without a lawyer going all the way with me would be suicide, as I cannot handle even small stress mentally at this time.

So, lucky for Pret I withdrew, but lucky for me I didn’t sign my rights away for peanuts. And even if Pret had offered me a huge amount, I don’t prostitute my values nor sign my rights away for life. So, I published now.

 

What happened to Natasha Ednan-Laperouse and her family has utterly devastated and shaken me. I wrote it before I have learned of her death, that having worked in Pret is my biggest regret in life. And now having learned of her tragedy, I am deeply ashamed to have ever given my time, effort and skill to this company, and having tried to improve work conditions from within while extremely traumatized myself. A company’s facade that does not care for people’s lives and health will get more and more cracks in time, with a glimpse behind the scenes of their carelessness.

 

Ednan-Laperouse

 

My heart and prayers go out to Natasha’s family and friends; her brother Alex, her mum and dad Tanya and Nadim Ednan-Laperouse.

 

I hope in time more people will come forward, especially on the issue of suicide in Pret as well as work conditions, bullying and customer injuries. On work conditions this former employee was the first to go public, I am the second and in time I hope more will follow. And I hope Natasha’s family pursue Pret in court as they have the finances for legal aid and the public behind them now with many warnings Pret ignored.

Thank you for reading and please open your eyes to Pret and take a closer look behind the facade, as indeed take a closer look at ANY company or organization that looks too good to be true in this profit driven society today.

If you don’t take anything away from my publications, ask yourself if anyone can really smile and be “happy” for 8+ hours DAILY in an intensely high stressed work environment out of true “happiness” or if there is anything else behind this!

 

And my question to Pret A Manger remains: If an assistant manager died by suicide in 2017, I almost did as well after my turmoil at work, and now Natasha’s death in 2016 is revealed, HOW MANY MORE people died and/or suffered hospitalization, depression, mental health issues, physical and mental injuries in relation to Pret.

 

2018-09-16 Re Emily to Pret

Link to Tweet

 

The only way I cope is to write, and to write creatively of my ordeal. I said it to Pret while I still worked there that it is a mistake to mistreat someone who suffered loss and is a writer, as that person has nothing to lose anymore. And as Madeleine Peyroux wrote so poignantly in her song “Don’t Pick A Fight With A Poet”, Pret in their arrogance and feeling invincible, #toobigtofail, again did not heed yet another warning.

 

Some blog entries that give a good glance behind the shiny PR(et) facade:

Selected “Quotes of the Day” from substantial, but not exhaustive list of Pret Staff Complaints.

How I became a late night girl as “labelled” by Pret’s CEO Clive Schlee.

Pret A Mask

An Open Letter to the Director HR.

And finally, I take the sentence back at the end of this “video” that Pret has a good heart. I take that back. The good heart in Pret is the hard-working teams I had the privilege to look after. But I leave this “video” as a reminder and a sore in Pret’s sight of my passion, care and love for people, having tried to improve work conditions while myself being traumatized and mistreated by the top leadership of Pret, leaders in HR and HQ!

 

 


 

As my blog has grown into a maze of writings, I created a “Mind Map”, an overview to the most important blog entries for the reader not to get cluttered with posts. To understand the main issues that I have survived, please visit My Ordeal with Pret A Manger overview, click on the arrow next to each heading that you choose which will lead directly to posts back onto this blog. Thank you for reading.

 

©2018 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: expret.org, poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

Jonathan Perkins – Pret’s Director of Risk-Taking & Complacency

 

UPDATE:

When I wrote the first sentence that Natasha isn’t the only fatality in Pret, I did not know that a second customer, Celia Marsh had died in December 2017. I did ask Pret on 30.09.2018 how many more there are and included it here on the 30th, but with the other fatality I meant a suicide of staff I keep confronting Pret about.

 


 

Blog Entry:

 

Natasha’s death is not the only fatality in Pret.

Pret’s Director of Risk & Compliance, or more appropriately, Risk-Taking & Complacency, having known of 9 complaints regarding sesame in products, especially the Artisan Baguette BEFORE Natasha died from it.

…walking ahead, strolling on the pavement in this VIDEO casually with his hands in his pockets as if nothing ever happened. Maybe the lady to the right behind him “ventriloquized” for him to take his hands out of his pockets for the cameras, as he briefly looked to his right, and then repositioning himself moving out of view of the camera. Nothing to worry about, because Clive Schlee does what he does best, sweet-talking Pret out of every mess! This one as well?! Certainly very impressive performance two years after Natasha’s death!

I find it also interesting that the CEO’s senior staff and lawyers stood far off on the other side of the street instead of close behind him, covering his back while he faces the public via the press. If Clive Schlee decided or was advised to face the press alone, while Mr. Perkins and legal advisors coward behind him out of view of the camera, with him later also walking alone through the mine field of the press, only he knows. But it shows what I experienced in Pret for 10 years, there is no “one for all and all for one” principle in Pret, the “family” illusion that Clive Schlee loves to portrait has always annoyed me, as the reality is Pret being a brutal and dishonest profit driven company, or a very dysfunctional family at best, breaking down as the mask is falling and the public starts to see the true face.

 

Jonathan Perkins gave a very poor response in the inquest which not only has many people perplex but angry:

Quote from this news report: “I accept that a number of individuals have had a negative experience, even a tragic experience, but thousands of customers and allergy sufferers shop with us safely.”

He might as well have said: ‘…a number of individuals have had a negative experience, even a tragic experience, but thousands of customers and allergy sufferers balance on the rope of potential allergic reactions without falling off‘.

Let’s just blame the law and the shops, shall we, and disgracefully Natasha herself? If you as the reader is blaming Natasha and her family, please go away from my website, buy yourself a coffee in Pret and stay lulled in from the PR(et) facade! Just click my website away, I don’t want your audience! I am not writing for you!

 

Perkins completely disregards a person’s death AND 9 previous complaints (with 1 also almost fatal) to thousands of customers who mingle their way through the dangers of allergic reactions due to lack of labeling! The lack of labeling is still happening TODAY (29.09.2018) as a friend just wrote to me having visited Pret on the weekend checking the labels.

Perkins further says after being asked what he has learned from Natasha’s death: “The father in me would want to change everything. I would give anything for this not to have happened. We try to do our best for our customers, but humans are fallible. Despite our best efforts and intentions we will get things wrong.”

 

 

Right Thing Naturally

 

 

This response not only angers many people including me, but it shows the core of Pret’s repeated negligence, and in my opinion plain arrogance in how they deal with many issues, not even putting on the brakes regarding life and death issues. For one, he had to admit due to Pret’s complaint logs, that he knew of the 9 previous complaints before Natasha died, but NOTHING was done! The father in him would want to change everything?? He missed a minimum of 9 opportunities to change EVERYTHING! And to excuse a death and negligence with just being human and fallible is outrageous and sickening, especially since Pret expects perfection from their shop staff and penalize employees easily for the smallest mistakes, mainly blaming downwards!! I survived being penalized and bullied even during traumatic bereavement.

Jonathan Perkins walking with his hands in his pockets, not taking responsibility, not resigning but hiding behind Clive Schlee from the camera’s view speaks volumes of Pret’s core values of “doing the right thing naturally”.

“It’s what makes Pret, Pret”!

 

 

PretDoingRightThingHaHa

 

Heartbroken for Natasha and her family!

 

The self-assured and patronizing response from Clive Schlee, CEO to an open letter in 2015 will also shed enough light behind the shiny PR(et) facade that gets more and more cracks by the public exposure of the fact that people, customers as well as staff, get hurt physically and mentally:

 

2018-09-28 Another OPEN LETTER_2

 

 

2018-09-28 Another OPEN LETTER_2

Link to Tweet

 

 

For him as the CEO to personally reply was supposed to impress Alicia? Well, it didn’t!

Last sentence in his response, quote: “Is there anything else that you would specifically like [u]s to do?”

Yes, RESIGN Clive Schlee!!

 

 

2018-07-06 Head Office PR

Former IT Analyst’s employment review

 

 

Maybe Pret can learn from London’s Royal Festival Hall café. I used to chuckle when I ordered a coffee before a concert when I saw this sign of a “Honey NUT Tart” visibly loaded with nuts and the price tag saying: “Contains Nuts”! I thought it funny and made this photo, but now I don’t laugh anymore! Apologies to all allergy sufferers! The RAH’s diligence makes sense now! And this photo I made as far back as 2013 or 2014.

 

2014-07-21 Contains Nuts RFH

 

 

Heartbroken for Natasha’s family, who like all people who have lost loved ones due to neglect in unnecessary and avoidable deaths, say that they hope Natasha’s death will lead to change and save lives.

I join that hope, but I also hope that the top leadership of Pret resign or get dismissed and prosecuted, mainly because of the high and unattainable standards they expect of their staff, while themselves hiding behind a facade and their millions and hurting people. I myself have given Pret the benefit of the doubt one too many times while I was bullied, gaslighted, manipulated and ultimately dismissed during bereavement with my dad in intensive care, just out of a coma.

Pret does NOT care for people nor the health of customers and staff alike until caught publicly. The time has to come that the top leadership are called out to take responsibility away from the sweet-talking slogans they are so effectively known for.

To quote only part of one staff review (Clicking on “Show More” to see full review):
“I want to be as loud as possible here – PRET DOESN’T CARE!” I just feel very strongly that the general public view of this company is very far off from the truth, and I believe in using my voice.

That makes two voices already… And since news of Natasha’s death broke, more positive reviews seem to appear in support of Schlee and Pret. It doesn’t matter how many rally around the CEO and the company, a person died, others were hospitalized and suffered scary reactions to products.

How many more have died that we don’t know about if Natasha’s death that happened in 2016 just comes to light now? How many died of food allergies or staff by suicide that is under the carpet?

 

2018-09-30 My Tweet on death suicide

 

 

Nothing further to say, hey!

That’s not for today… I’ve made my statement”

When is the day, Clive Schlee, when, with you being “deeply” sorry for Natasha’s death two YEARS after she died because this is public now? When is the day?

 

 

Dear Clive Schlee,

could you please stop the PR(et) machine, put on the brakes and truly live up to your slogans to do “meaningful” change? Could you please bring real change for customers’ lives as well as for staff?

Your demands and slogans towards staff to “go the extra mile”, “strive for perfection”, and the most ridiculous of all, Pret “doing the right thing naturally” will always come back to haunt you. I know neither staff nor yourself can live up to micro-managing and fear managing slogans you have had in place for too long. Changing those would be a good start.

You calling me your “late light girl” two months before I was dismissed while my dad just came out of his coma in intensive care, knowing how I suffered during bereavement under your and HR’s leadership, or the lack thereof (!), almost losing my life as well, staff suffering… and you still do business as usual!

You are no “undercover boss” who is oblivious on what’s going on in your company, you are present in Pret like no other CEO. You are very very aware of what is happening inside and outside of Pret. There is no excuse of the suffering of PEOPLE, of customers and staff alike.

Unless you truly change the slogans, the labeling and other health & safety issues, including mental health & safety not just “on paper”, starting by having enough staff on the shop floor instead of cutting labour to increase your millions, as well as having real and more than adequate training in place… until you truly live what you preach this will keep happening and the crack in your PR(et) facade will widen.

Please step out of the shoes of the likes of McDonald’s, Amazon & Co.

Pret is still small and intimate enough to make a real change that wouldn’t be just “meaningful” but life-saving as well as enhancing physical and mental health!

Please heed. Please change direction, sir, or resign and make way for a CEO who would truly care for all people’s lives (customer and staff alike), for their physical and mental health.

Sincerely,

Your Late Night Girl!

 

P.S. And dear Pret, could you please NOT task anyone to contact me, as a former team leader colleague of mine whom I used to highly respect, until I learned of his lies, called and then texted me two days ago, whereas in over three years I haven’t heard from him and him having lied in an investigation hearing that I raised because I was bullied by our then line manager. I immediately asked him to not contact me again and go back to Pret to which he replied that he contacted me “by mistake”. Of course, he did! Please, you should know by now, especially after gaslighting me via this person, that I won’t fall for your toxic and corrupt HR department’s tricks anymore. Thank you!

 

Selected Quotes of Pret Staff Complaints.

Comprehensive, but not exhaustive list of Staff Complaints.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Before they mute my response to Pret’s CEO regarding Death…

 

Not good enough, Pret!! Not good enough!

Some of my tweets have been muted lately since the news broke of the girl who died (in 2016 already) from a Pret baguette due to allergy.

Before my response is deleted or muted again, here it is again.

Pret has absolutely NO excuse for this!

What I wrote in the tweet regarding “going the extra mile”, “striving for perfection”, “doing the right thing naturally”….

These are slogans, suggestions, requests and demands Pret has in place for staff. These always bothered me because Pret is not living up to their own demands.

Shortly after my brother’s death and mistreatment in the middle of grief, my suggestions since May 2015 to Pret’s HR department regarding staff treatment, especially of the bereaved have not only been ignored, but I have been bullied on top of it. Only when I involved Clive Schlee, CEO (who later labeled me his “late night girl”) did some support start, but a lot of it was to cover Pret’s own back. A lot was “Pret-entious”!

The bullying which became more subtle later on in the middle of my already traumatic bereavement have made me mentally ill with my emailing, which I extensively explain in other blog entries and how my ordeal started.

I still may be too naïve to have hopes that Pret TRULY can change direction if they put their priorities right. But I firmly believe Pret’s toxic and corrupt HR department needs a serious re-vamping in new leadership, as well as a new CEO who doesn’t just sweet-talk their way out of a disaster or tragedy when Pret gets caught “doing the wrong thing naturally”!

My response to Pret’s CEO as it may be deleted or muted like it was done with some of the other tweets:

 

2018-09-28 MY Response 2 Clive BBC2

 

Link to Tweet

 

Dear Clive Schlee and Pret,

I still have hopes that you change direction regarding work conditions, true customer care, quality of training staff to assist customers… away from your well oiled PR(et) machine and truly live up to your slogans. Not just for customers, but also  for staff, as we all are human beings, sir, not staff as work-machines and robots or customers as piggy banks for your millions.

For the sake of many who suffered to the point of even becoming suicidal, as well as for the public, that is becoming aware of the negligence in Pret which is not an isolated incidence.

Selected Quotes from staff complaints.

Sincerely,

Your Late Night Girl

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret Quotes of the Month – September 2018

 

Depression pexels-photo-246804

 

 

Key words in the quotes:

“GET REALISTIC and stop punishing your hard working teams.

Calm down and take a step back – proper communication is key, over-reacting doesn’t help anyone nor does assigning blame before even fixing a problem.

The manager is so rude. They treat their employees as slaves. It would be good if they educate their staff to treat workers (fair, well, good, better?), they are aggressive and badly educated.

… not worth if you have a manager who shouts at you every five minutes.

Managers are very bossy and unprofessional, a bit of exploiting. Be honest and kind.

Attitude of the manager towards the employees. No understanding to empathy.” …

 

Yep, no understanding to empathy. I survived being bullied during bereavement which was already immensely traumatic how I lost my brother. I was then manipulated, gaslighted, exploited and taken advantage of in my work and aim to better work conditions. To top it, I was then fired while my dad just came out of his coma in intensive care, still hooked on the breathing machine and tubes. I was dismissed two onths after Clive Schlee, CEO labeled me his “late night girl” (late night emails to Pret, friends, counselors out of trauma often drunk) further stepping on my dignity.

I wrote it somewhere else already that Pret with their shiny facade and well oiled PR(et) machine can meet me in the middle of their sugar coated look. Pret can do the PR and I do the ET. They do Public Relations and I Establish Truth with the quotes of the Review websites, YouTube etc. and my own traumatic experience.

 

 

2018-09-01 Do not apply

 

 

 

2018-09-05 Calm down

 

 

2018-09-10 Aggressive

 

2018-09-10 Aggressive2

 

 

2018-09-14 Exploit

 

 

2018-09-21 Managers Attitude

 

 

Collected Staff Complaints from various Employment Review sites, YouTube, Twitter etc.

 

Selected Quotes from the Staff Complaints list.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Open Letter to the “Misery” Shopper

 

Dear Mystery Shopper,

I hope you forgive me for calling you the “Misery” Shopper. That is how I often experienced you: merciless, unrealistic, arrogant and plainly non-caring. You gave us often very good comments, recognizing my hard working teams and with it also my hard work with my teams. Thank you for that. But many times I suffered deeply under your unfair comments, especially while going through bereavement with equally merciless bosses who only cared about their bonuses and reputation.

I can forgive you as you didn’t know what I and colleagues were going through, but my bosses knew and had no consideration nor care. The Mystery Shopper results count for the biggest chunk of management and OPs Manager’s bonuses, so this was the greatest pressure as well as torture, and the rewards were just too little for us teams. One manager said to me once when I was new in his shop that he closes his eyes to anything but the Mystery Shopper. In other words, he was happy for any mistakes or shortcomings, be it in the finances, health & safety etc. but was not willing to accept poor MS results. I just came from a branch where I was bullied for tiny things, and I responded to him that he should not close his eyes to anything! Of course that did not make me favourable towards bosses like him, but I wasn’t concerned! I had the loss of my brother on my mind.

And yet, even if Pret would have canceled the Mystery Shopper scheme, I would have worked exactly the same, as I love quality and giving customers the best service they deserve, not just because they pay money, but because I love people. Full stop!

 

 

Face off man-845847__340

 

 

You can only be a Mystery Shopper if you have never worked in retail or the food industry, so you would not empathize with the staff, but judge as a “proper” customer not understanding the pressures of the business. You are being instructed to be fair but firm, whereas I often looked at it hoping you would be firm but fair. You often choose to be firm. I have had outstanding comments throughout the years, including twice being commented on as having the best team yous have ever experienced. That was very kind for you to write, it didn’t help with my bosses, though, as it was never good enough, what we as the teams achieved. But that aside, it is about you in this open letter.

 

2012-10-12 MS 1

2012-10-12 MS 2

I and my teams received many comments like this throughout the years, but they have not helped me against the harshness of my line managers. It was never good enough. Towards the end of my employment in Pret I would even submit 4 pages of ideas on how to improve the Mystery Shopper and passed it on to my OPs manager. I had another 4 pages of ideas, but never submitted those as that OPs manager promised me as the Team Leader extra incentives if the Mystery Shopper results would improve (as if we needed improvement with almost always perfect scores!), but she never lived up to her promise. I delivered, but as usual left empty handed with broken promises. Another typical Pret “behaviour”, suck everything out of your staff and leave them stranded.

As with any other job, every Mystery Shopper is different, there are those who really take it serious at the same time have an eye on fairness. Others of you don’t really care too much, you come in and out so fast to just finish that job and within minutes you decide for the team to not get the bonus for whatever wasn’t right for you. Never mind them working and toiling since 5am or earlier with an angry manager giving them a good telling off later, because their bonus got even a bigger dip down.

Your job is to judge, no matter how long or short your visit. I hope you forgive me when I re-name you as the Misery Shopper as many times when the scores weren’t so good, even when we still had the bonus, the manager would give us a harsh telling off, because the managers and OPs rely on the scores to increase their bonus and competition in the areas. The Misery Shopper contributes most to their bonus and the ranking, that is why the teams get the most pressure from it.

It was particularly hard when I served you and your feedback was that I didn’t smile or that team members should not work while sick because I coughed during service. I am sure you are under the impression that the teams get paid when they are sick at home. But they aren’t paid sick-leave for the first 2 -3 days depending on age regardless if they have a sick note. Thus forcing them to go to work, cough, receive negative ratings for it and the manager gives them a hard time.

It’s a complete 100% lose-lose situation. If you stay at home because you are sick, you won’t get paid after your “well-being days” are used at the sole discretion of your manager. Also, your manager doesn’t like you being off sick, especially if you are a leader, like I was. They doubt your illness, I had that even while depressed and with a panic attack on sick leave, my manager didn’t believe me, but that’s another blog entry in itself.

If you do go to work because you need to pay your bills, the danger of serving you and receiving a bad report, and with it a telling off from your boss in the office, nothing is ever in your favour, no matter what you do.

 

2014-12-01 MS cough

Quote: “Team members should smile at customers and may not work when ill, as team member was coughing whilst serving me and was therefore not feeling cheerful to smile that day.”

I didn’t feel cheerful to smile as well after the telling off from my line manager afterwards. You got told off in the office because you didn’t smile, and while the boss is telling you off (who by the way does not smile themselves, just as a side-note!) and then the non-smiling boss orders you to smile! You go out extremely humiliated, discouraged, with low motivation, and yet forced to smile if you don’t want to find yourself penalized or losing your job.

Another example of a Team Leader who complained on Twitter about being sick:

 

2018-09-13-59-staff-tweet-e1536844434384.jpg

 

 

In detail:

 

2018-09-13 #59 Staff Tweet2

Link to tweet plus, I responded to Pret’s saying sorry, but my tweet has been deleted or is hidden somehow. But it is still on my Twitter as well as a screenshot in one of the “Quotes of the Day“. Pret of course keeps any of my tweets they may use later against me. That’s fine with me.

 

 

But I can more than relate to this Team Leader’s “review”. You are made to feel guilty when you call sick, because when you are off sick as a leader, the manager has to pull up their sleeves and work instead of just sitting in the office!

So, dear Misery Shopper, what exactly would be a cheerful occasion to smile? And you probably think that this is an exception and that surely if a team member goes through bereavement there would be empathy and understanding. Wrong again. Having to smile NON-STOP especially for 8 – 10 or more hours a day, in an intensely, excruciating and brutal work environment, and on top of that just having buried a loved one…

 

This is nothing short of developing either superhuman abilities or mental illness!

 

 

Pret Uniform2

 

I wrote it to the real Pret customers already, that I wished sometimes I would have been able to wear a badge like a pregnant woman does with the “Baby on Board” badge, or a disabled person with a “Please offer me a seat” badge. I would have needed a “Please bear with my grief” badge, as my manager was merciless when I didn’t smile, even during bereavement. When I did smile and this feedback was given in your report, my manager never acknowledged it either. Never a word of, “I know you are going through a terrible time with the loss of your brother, and you still come to work and even smiled, well done, I don’t know how you do it, but you are doing good, if you need anything, a little break to take a breath, just let me know.” … Nothing of the like. Just a telling off and you go home later wanting to end your life.

I would do this with my team members once I was aware of problems in their lives. I’d encourage them, offer them some extra break or if they need to disappear for a few minutes when I saw them in tears. But for some reason I did not receive this common human kindness from my line managers, except from only one I worked only for a few weeks when she then went on maternity leave.

I wonder, dear Mystery Shopper, if you would also be so harsh with a team member if you knew they had a loss in their life preventing them from smiling. Would you be as merciless as the managers?

I survived the bullying and harshness, I became ill and at times suicidal when I couldn’t take this brutal treatment anymore. And I know of others who became depressed, ill, suicidal. But I survived and live to tell my story, and I tell it so bluntly because the thought that I may be dead now, jumping of a bridge because of the turmoil I went through, my body still freezes when I think of the close call I’ve had!

 

Bullying can kill

 

You will continue to do your job trying to be fair but firm, I would just want to ask you to rather be firm but fair, or better even, kind and fair. The people in HQ who come up with these rules and penalties don’t care about the stress on the shop floor and in the kitchens. They know very well how difficult and cold it is, but it is not of their concern.

Your job is to feed back if the team smiled amongst other things you check on, no matter what hell they are going through. I hope you won’t be judged so hard when you go through tragedies.

Thank you for reading.

Kind regards,

Ex-Employee of Pret, or as I call us “Ex-Prets” 🙂 ( <<< now that’s a real smile!)

Late Night Girl2

 

A compiled list of staff complaints from various review sites, YouTube and Twitter. Selected reviews as Quotes of the Day.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

A Question on Suicide in Pret & a £1000 Announcement

 

I am aware that this is a “handful”, but bear with the below and please look deeper to know what really is going on behind some announcements.

 

I write so “blunt” because I almost lost my life.

 

Pret is recruiting, and £1000 is the carrot. Pret minus Bridgepoint + the German JAB Holding Company based in Luxembourg = Pret has arrived in tax haven!

Pret’s leadership became aware of my blog and website here on the 28th into the 29th May 2018. The CEO of Pret tweeted the below at night on the 29. May, probably as a reaction to my blog? As I don’t believe in coincidence anymore and as Pret is mainly reacting to issues when confronted.

I almost lost my life working in Pret, having been bullied during bereavement and with all the tricks, traps and gaslighting the toxic HR department dealt me with. I wasted my sweat, blood and tears for close to 10 years in this company, making the mistake to try and improve work conditions while being completely traumatised in grief and mistreatment. Having worked in Pret is my biggest regret in life.

 

An assistant manager died by suicide in 2017 after I was told by HR of an AM who was also bereaved and mistreated at work like I was. I almost ended my life as well. And Natasha having died in 2016, but we only learn about this two years later… HOW MANY MORE ARE THERE?!

 

——————————————————

UPDATE

07. Oct. 2018: Pret a Manger investigates second death linked to sandwich

——————————————————

 

Pret’s slogan of “Doing the right thing naturally” is just another of the many slogans to crank up the PR(et) machine. But in reality, this is what Pret does “naturally” behind the shiny facade: Pret Staff Complaints collected from various Employment Review websites, YouTube and Twitter, as well as my own traumatic experience.

 

 

 

The CEO working the PR(et) machine after my blog was revealed to him:

 

 

12K vs 20K

 

It used to take 10 years of service in Pret to receive £1000. If Pret is giving all their staff £1000 it means they are desperate to recruit or desperate to counter my public outcry regarding staff treatment.

The CEO pockets £30 million, and then giving £1000 (from the sale, not his £30 mil!) to each employee as Brexit is at the door and many, especially Eastern European workers return to their home countries or move on to other opportunities. Several of my ex-colleagues already told me of their plans to return home. Usually Pret gives cheap cakes to their shops when another financial milestone was reached, over-sugared cakes that end up half-eaten and stale in the shop fridges. But this generosity means Brexit is advancing fast and my publication is a sore in their sight. New recruits are needed and the facade needs another polishing shine.
Also, to announce the £1000 ahead of the deal being finalized, as usually rewards are given after a deal or a milestone has been reached not before, is nothing short of interesting.

 

On 12th September 2018 and beyond the shops are still waiting for this announcement from three months prior to become reality:

 

 

2018-09-16 my response to £1000 29May announcement

 

 

A month before that someone already inquired about it:

 

 

2018-09-16 my response to £1000 29May announcement2

 

 

UPDATES:

 

2018-09-30 1000

 

 

2018-09-30 1000 JAB

 

 

Well, I’m delighted to have been part in Pret’s CEO making this premature announcement on 29th May when he became aware of my public outcry regarding my ordeal and staff treatment in general. The JAB deal will go through and the money will flow, but the work conditions will get worse as there is now much much more money in the purchase involved. How many more people, customers and staff alike will pay the price for this greed @ Clive Schlee, how many more that we don’t even know about?

 

When the bullying started, or rather continued during grief adding to my trauma, I became ill. There were no appraisals where I could learn where I was strong or where I can improve, never a reward, no feedback, absolutely nothing. Only targeting, bullying and manipulation were standard. One later GM’s tactic was to hold me low while I was going through the worst time, being vulnerable, having had the floor underneath my feet ripped away. This kind of “leadership” is common in Pret. This GM, who didn’t want “the area to feel sorry for him anymore” because I was thrust into his shop in the middle of trauma, grievance hearings and under shock, was one of the worst management experiences I worked with because it was very subtle bullying hard to put ones finger on until it was too late.

I became ill and wrote countless emails which I explain in detail here. One of my last line managers just laughed about it with the leadership team, the CEO labeled me his “late night girl” to the Director of HR, the Head of HR tried 4 times to pay me out (peanuts) if I resign, and the peak came when the gaslight really took on full swing as described below…
There is no protection against the discrimination of the bereaved and mentally ill in Pret A Manger.

 

 

2018-09-16 Re Emily to Pret

Link to Tweet

 

 

Wasting 10 years of my life in a company that is only profit and target driven with extreme good PR in place and a smiling, approachable CEO who is fully aware of what’s going on in his company as he visits the shop floor regularly, Pret-ending everything is jolly good while lulling in the public and staff. Grievance hearing after grievance hearing that I raised in my traumatic state were conducted in tricky ways, not impartial.

For three years I approached HR and managers with suggestions and ideas on how to improve support for bereaved staff. I had a target on my back from the moment I approached HR informally to bring suggestions in May 2015. I was naive, fooled and in the darkest time of my life. Unbeknown to me at the time, it was the beginning of the end for me. It is no wonder that hardly anyone approaches HR in this systemic and toxic work environment in society today.

 

Pret has become like the majority of multinational corporations mistreating their workforce, especially in the fast-food industry. One former Assistant Manager “pleads” with Pret to return to the basics, a General Manager pleads to “Please get the bullies out and revive Pret to its former glory” and poignantly says of Pret being “a great company in risk of ruin”. But I think these concerns and pleas may be too late as once a company licks blood of the Millions and Billions that are made, it’s like an addiction that is hard to beat. And now with the JAB takeover, it’s a point of no return.

Being bullied during bereavement and all the mistreatment from superiors towards workers, Pret is moving more and more towards the jungle and swamp of Amazon that is notorious for their brutal bullying tactics. The only difference is that Pret is excellent in PR and still relatively small in this corporate world of greed, lulling the public and staff in with sweet-talk. And in-between they throw in a £1000 carrot for each employee to polish up their facade.

Word PR.Isolated on white background.3d rendered illustration.

The most disgraceful thing they have done was to “introduce” me to a development manager who supposedly had a similar loss with her brother, but our introduction was not to support me (or her), it was for her to give me a disciplinary for all my emailing (electronic communication) and then entering into secret solely electronic communication (text and email), confusing and frustrating me further that my ill emailing behaviour intensified again. This was gaslighting in a nutshell.

I was then dismissed just 5 months short of my 10 years service where I also would have received £1000, the development manager of course is safe in her job as she served them well. Pret went all the way in “doing the right thing naturally” again by firing me three days after Christmas 2017 while my father was in intensive care just out of a coma! Again, the toxic HR department “doing the right thing naturally” two months after Clive Schlee labeled me his “late night girl”, patronizing me in his typical self-assured arrogance.

 

On 02. Oct. 2018 staff are still waiting for the bonus. And my Tweets have since been deleted by Twitter, also called “shadow banned”.

 

1000 announcement still waiting 2018-10-02b

Link

 

 

Right Thing Naturally

 

 

When you read that all staff now receive £1000, whereas before it would take 10 years to receive £1K it shows how desperate Pret is to gain and retain staff. I was never after money and have declined 4 offers of settlement, not only because of the peanuts they offered. Not even a million pounds would have done it, because I don’t prostitute my values or sign away my rights for money, no matter the amount.

 

@Pret, too many people suffer, become depressed, even suicidal that someone needs to stand up and tell their story! Does Pret, does Clive Schlee really believe that a £1000 and all the sweet-talk will hold up this facade in the long-run? Staff will take the money, but the truth cannot be bought, held under and sugar-coated forever.

 

I was ONE, you were and are many, you have all the resources, sophistication (bottom page), manpower, money and whatever you can come up with. You still refuse to acknowledge how out of proportion this was and is. No amount of money could have fixed this.

To be entrenched in this system that you probably don’t even realize how wrong so much of how you, as a GROUP of influential professionals have acted towards ONE single person, and indeed everyone on the “front-lines” of the business, who are the ones making you all this wealth. Sure, you seem desperate to recruit now being suddenly so generous to all staff. Don’t turn too socialistic now, though, it doesn’t come across as genuine!

Do you know the hope I felt when I met a person of similar loss, as my grief became so complicated, and still is? And then to just find out after a while that this was yet another trick!? Again? Gaslighting at its best. If Pret truly takes inventory of their conscience, they would have to face that this absolutely crossed the line! They stepped one too many times on my dignity. And that one nailed it!

I survived to speak about it openly and I will never be silent, no matter what you come up with out of your trick-box from a corrupt and discriminating HR department.

It would be good to heed this reviewer’s advice to management from June 2018: Fire the HR staff because a £1000 quick fix won’t do it, the reviews from Pret staff on Employment Review websites and other online platforms will continue on these lines and crack the PR(et) machine until Pret truly lives up to its slogans and words. The annual staff questionnaire Pret holds won’t help as they are tweaked at times by shop management. The truth will always come to light sooner or later.

And maybe, just maybe instead of firing all the hardworking people who work with integrity and commitment in the high stress environment, the top leadership with its top HR leaders may need to get a dose of their own medicine, and get fired for a change to really turn this company into what they claim it to be.

 

“The world has enough for everyone’s need, but not enough for everyone’s greed.”

― Mahatma Gandhi

 

 

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

The Listening Place (For the Suicidal)

 

This charity does what it says “on the tin”!

I was one of the first when they started, maybe a first? But they took me in when I didn’t care where I was going. I was just ready to go.

Sarah Anderson, now the CEO was incredibly patient. My regards to my volunteer P. and his mentor M.12, thank you!

The Listening Place offer more than just a phone call in one-off conversation with an anonymous “Jo” at the other end of the line of the Samaritans.

 

If you feel like life is just gone for you, give them a go, they care. They really care.

 

I was referred to the Listening Place by another charity Maytree who have a house in North London, where people with suicidal thoughts can stay 5 nights for free in a non-judgmental environment and really just be and talk with first hand experienced volunteers.

Maytree is featured in this documentary where I first learned about them in the darkest moments of my life. In this documentary it is explained what exactly this charity does.

Maytree works together with The Listening Place that is an ambulant face-to-face support charity, and I can only speak from my own experience with The Listening Place that it is truly a charity that does what it says on the tin!

 

 

In this video Sarah Anderson rightly explains that 99.9% of suicidal people are being sent away from A&E back to their GP. I went to A&E three times, the second time after having waited over 2 hours to even be seen, I left in the middle of the night as the waiting time would be at least 4 hours. The third time I was sent away again from the psychiatric liaison team after 2 hours of begging to get into hospital. After the second time being sent away I gave up on hospital.

If it wasn’t for The Listening Place’s approach and their tireless patience (especially from Sarah Anderson, M.12 & my volunteer P.), I don’t know where I would be. I was stuck in a job at Pret A Manger where I was bullied during already traumatic bereavement after having lost my brother. I went between the toxic work environment in Pret to the acceptance and non-judgmental environment of The Listening Place, back an forth in-between all the other tumultuous stumbling around life trying to make sense, wanting to die, but wanting to live.

 

And now The Listening Place received this well deserved award.

A worthwhile charity to support! They put their money where their mouth is.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.