The Perversion of a Toxic HR Department

 

… and how it poisoned me. What I have survived in a workplace that only cares for profit and the rest is just PR, has traumatized me so much on top of going through personal loss already. I have not dealt with this how I wished I would have, but I had no tools and am still learning how best to deal with this. I haven’t even started to come to terms about my brother and have lost myself in darkness and fear where I couldn’t see right from left.

Even with all the distance now to Pret and a lot of thoughts in hindsight, if I wouldn’t have all this in writing I would still shake my head in disbelief as if I just came out of a long and twisted Hollywood movie.

Regular readers know the story, so this will be a repeat, sorry for this, but I am still recovering and working through it all with the help of Therapy as well as sieving through the writings, emails etc. But I want to move away from writing in metaphors. I used metaphors a lot like the “Pret A Monkey Business” post to help me cope with the blunt memory of this “experience” that had me almost killed and try to make sense what happened and why.

 

head-1597565__340

 

I want to describe what to me was the greatest perversion I have experienced in Pret (or anywhere at that), twisted chain of events I have never experienced in my life anywhere. I lived and worked in three countries, traveled in more, lived and worked with countless people from all walks of life, from various countries, of different ages. I worked in several companies, mostly in the hospitality and service industry, had relationships, friendships, colleagues, bosses and had my share of betrayal and disappointments, like everyone. But I have never ever experienced the level of trauma, intrigue and viciousness that I experienced in Pret A Manger.

This is something I would expect in a law firm and certainly in politics, but a sandwich chain?? Maybe because I never experienced such dishonesty and trickery, I fell for it so easily. But I need to be kinder with myself and not keep blaming myself. Even if I would have experienced anything close to it, I was so traumatized already with the loss of my brother, which in itself was so out of this world, weird, unclear, with puzzle pieces I still have to put together.

Not having known for 5 weeks that he has died and was completely gone, already cremated without our consent in a country as efficient as Germany with its ID system. For us not being found still has me paralyzed how this could even happen. I recently found a video on YouTube where a family in the U.S. went through a similar event, losing a family member, not knowing that he died and was already cremated! I am not consoled that this happened to this family, but not feeling alone in a nightmare like this does help a little.

 

 

From the get go of my loss and all the terrible circumstances around it, I had not only no support in Pret apart from the basic stuff the company offers and then later when I contacted the CEO, but I was bullied in shop after shop as this is an issue with leadership which I also listed on one page from other current and former staff members. If a company does not have a clear policy for bereaved employees in place, like it has for pregnant women’s health and safety, a clear stand on homophobic and other discrimination issues, than managers are left to themselves. They have to figure out what to do, and most managers are overwhelmed, not trained, have no confidence which then manifests in leadership avoiding the bereaved at best and get angry at worst, or both. I went through it all.

Early on I approached HR informally to “help” them, where in reality I desperately needed help! I gave suggestions, even looked online for material and passed it on to HR, to managers and to area managers. But in my naive attempt to help them help me, I did not realize how uncomfortable the subject of death and grief is. A bereaved employee, especially if the loss is traumatic, quickly becomes an inconvenience.

Jimmy Edmonds from The Good Grief Project earlier this year shared in a Q&A in cinema where his film about grief was shown, that in Victorian times people frequently spoke about death, dying and grief. It was completely acceptable and normal to talk about death. But it was taboo to talk about sex. And today it’s the complete opposite. With the Good Grief Project they produce films, and travel to share and hear experiences of grief. They make the subject of death, dying and grief accessible in this day and age where we hide from this subject that will come to us all sooner or later. But they don’t do this in a gloomy way, I for one find it very relieving, and paradoxically lively the way they deal with this. It takes the sting out of this inevitable issue.

I wish I’d known their project early on in my own grief and in trying to find my way around the Pret maze where it felt like I was going through a war zone emotionally, and every step I took in a mine field could have been explosive, as it was many times.

I shared in several posts the different situations and bullying I went through. In a nutshell it was everything except physical and sexual violence. But I was shouted at repeatedly by different managers, as this is very common in Pret. I was avoided, not invited to leaders’ meetings, even a leader’s Christmas dinner days after my dad woke from his coma and I returned to London to earn money to visit him again, I wasn’t invited to the dinner. I wasn’t given information that I needed to do my job and when I made a mistake I was solely blamed. I was told off in front of my team as well as in group emails where the area manager was constantly copied in. It didn’t matter how I turned, it was always wrong and I felt with my back against the wall.

In all this I kept blaming myself mixed with the guilt of having let my brother down and silly things like not having replied to his last email to me five weeks before he died. The regret of not having emailed him back, and then five weeks after he died having received the news of his death via an email, all the group emails that my then line manager sent where he told me off several times or blamed me, and then later the emails I read between HR and managers about me. With all these email incidences I started to spiral into an ill emailing sprint that lasted many months.

It became so out of hand that I cried out to a line manager who just shrugged it off and even laughed with the leadership team. I brainstormed with therapist after therapist on how to stop this sickness, they couldn’t even diagnose what this is. Clive Schlee, CEO would later label me his “late night girl” to the Director of HR, due to late night emails to Pret (as well as my friends, therapists, anyone). He had a laugh two months before I was dismissed for emailing. I couldn’t stop, I went into a writing cramp again with my dad in a coma, coming to terms with another blow. I only started to come out of this writing cramp when I started this blog.

But the perversion I am speaking about really got to its peak when HR tasked a Development Manager from HQ to give me a disciplinary for the emailing. Up until then the Head of HR & Recruitment would deal a lot with my situation, after I contacted the CEO who then put the Head of HR on my case, as the bullying increased and no manager knew how to be normal, let alone empathetic. I approached HR and managers for almost a year, but was constantly sent away. One particular People Business Partner was heavily involved and already part from the beginning in my first approach to make suggestions to HR. I later raised a grievance against him after I read his emails and his involvement when I applied for my file. But of course it was a waste of time. I was just extremely out-of-sync.

I even apologized for a nervous breakdown I had two days before the first anniversary of my brother’s death, where the same line manager who would tell me off in the group emails and blame me constantly, rebuked me again in front of my team, and I just broke down.

But approaching HR and any leader didn’t help, I was sweet-talked and sent away … again. And I kept apologizing even though I had nothing to apologize for but needed an apology from those who targeted me for months under the guidance of HR. This was then when I finally contacted the CEO, something by the way one can see on Twitter keeps happening where employees contact Pret openly because they don’t get help from their managers or HR.

 

2018-09-13 #59 Staff Tweet2

 

2018-09-13 #59 Staff Tweet3

Link

 

 

2018-10-15 No pay for 4 weeks1

 

Link

 

And one just from yesterday:

 

2018-11-01 Homophobic Complaint1

Link

 

— & — Pret’s generic response because it’s public:

 

2018-11-02 Homophobic Complaint deleted2

 

I know, I know, I tweet a lot 😉 But the reason for this is that most people still don’t understand the turmoil and because I gave Pret the benefit of the doubt time and time again while they had a laugh and I almost killed myself! The tweeting will eventually cease.

 

But because my concerns and trauma with the managers where constantly ignored or I was sent away, I went into extensive emailing which increased when I drank as I couldn’t cope with the grief and what happened at work. Later I applied for my file as I tried to understand why this happened to me, and one email had me shocked, one of many emails that had me shocked, but this one was from an HR Advisor who was at first involved in trying to put me on performance targets that would lead to disciplinaries, and a disciplinary quickly leads to dismissal, even though I performed extremely well, especially under traumatic bereavement on autopilot. This among the other emails between HR and managers, the email bringing me the news of my brother’s death and the group emails from a line manager had me spiral into emailing, which I explain extensively in another blog entry.

In this email from the HR Advisor to the area manager, the HR person is trying to come up with a plan but wants to first liaise with the PBP who was involved from the beginning and was present in the first informal meeting where I approached HR with suggestions. The HR Advisor even writes that she thinks that my “case” is going to be “very complicated”, meaning because I am bereaved they cannot just get rid of me, at least cut me down from my leadership position, as this would be blunt discrimination and would not look good on the company.

Side note, this HR Advisor later changed direction when she heard MY side for the first time and raised my experience as a grievance against this area manager to whom she wrote that my case would be complicated. But in the grievance hearing she wasn’t present even though she said she would be, which started a whole host of confusion and deeper trauma. This email is a response from the HR person to the area manager who forwarded my email, where I asked for a meeting with my line manager and area manager as the bullying got worse. But not only were they never willing to sit down and speak openly to clear up any misunderstanding there may have been, but they were then even advised by HR to not have any meetings with me until further notice:

 

2015-08-24-complicated-case-with-plan.jpg

 

Quote for larger print: “Thanks for sending this (my email asking for a meeting) through. I have a few ideas of how to proceed but as I think this is going to be a very complicated case I’ll pick up with XXXX (the PBP involved since the beginning) tomorrow and will get back to you very soon. In the meantime, please can you and XXX (line manager) avoid having any formal/informal meeting with XXX (me) until I get back to you with a plan of how to proceed with this.”

 

This area manager who targeted me for months, using this line manager and other leaders from the area, would not meet with me, even before this HR person’s request to avoid any meeting with me. She only had one meeting where she held an “informal” meeting while taking notes that she emailed me after the meeting, and in the meeting gave me a list of things that she wasn’t happy with. But this list was completely banal and it looked very obvious that she was targeting me for the tiniest thing, whereas my colleagues made much bigger and more serious mistakes. It was ridiculous, but it traumatized me further because I felt like no matter how I turned, there was a trap laid out. And up until that time the HR Advisor only had the PBP and the area manager’s version of events, until she heard my side and then raised it as a grievance against these managers. But the grievance hearing, the first of many, was a joke, which I cover partly in other blog posts in a sarcastic way where Pret has all these “How To Cards” for every peep and poop micromanaging the staff. I just turned it around.

 

Fasting forward, after all my emailing and the continued bullying where I continued to be avoided, not given important info, not invited to meetings, my hours cut to minimum, even though I was desperate to work more as my finances were low since my brother died. I used all my savings for travel, bills etc. I became suicidal and had several close calls where I would leave work to go home but headed straight for the bridge.

HR then came up with the most perverse “plan” that I still have to get my head around. I scratched on this and wrote extensively, but more in metaphors to come to terms. Using a Development Manager to give me a disciplinary, she told me in the hearing that she also had a brother who died in his flat and was not discovered until days later. Just like my brother. Our stories are so similar that I broke and embraced the disciplinary assuming Pret now really supports me. I was so ill with the emailing and wanted to get away from this writing cramp, that I felt supported after all the pretense support since involving the CEO. I even improved and moved away from emailing for a while as I bought this trick thinking they supported me. But in reality they stepped on her and my dignity, using a bereaved employee against another bereaved employee, especially with such similar stories (if it’s true, I don’t even know anymore). Instead of getting us connected to support each other in our common grief which they could have easily done, they just used her against me. I still feel sick to my stomach even while writing this.

She gave me the disciplinary for my emailing but the next day entered into secret contact with me, even though HR of course knew as this was the plan, not to support me (and her) but to get rid of me as a disciplinary is the first step towards dismissal. And not only did she enter into private contact, she did solely via text message and email for which she sanctioned me in the first place! Hello??!! I don’t have to explain how confusing and distressing the following weeks and months became. To make it worse, she allowed Pret to use her personal loss and went further by manipulating me and what a Psychologist assessing me labeled as her “abusing” me. This Development Manager is a Hypnotherapist (registered under the National Hypnotherapy Society), an NLP practitioner (as several managers in Pret are) and in 2017 studied to become a Psychotherapist. Hypnotherapy and NLP can easily be used to manipulate people, and they did that well.

Early on in our secret contact, as she wasn’t allowed to be in private communication as the hearing manager (but Pret of course knew unofficially), she wanted to meet up and interview me for an Essay on anger that she wrote for her university studies. She thought it would be great to have my input as I was very angry because of how my brother died and all the mystery about it, and the added turmoil with Pret. Of course I was angry! But I declined being interviewed as I didn’t know her and didn’t want to be her guinea pig. And from the beginning all of this was confusing, but I was so traumatized, in dark grief, anxiety, confusion, I couldn’t put two and two together, like I can now in hindsight and distance.

I did file a tribunal claim but withdrew which I explain in this post. And that is one reason why Pret does not block me on Twitter, so they can use all my Tweets in court should I file a second time. I have declined four settlement offers in turn to be silent and never go to court, including going to court against the Development Manager who is protected in her job regardless what she has done and allowed them to do through her.

But most every leader, HR person, this Development Manager while not having a clear policy to protect bereaved employees against discrimination, most of them were picking and choosing what for them was “useful”. The Head of HR met with me after I contacted the CEO for help (before I realized the game they were all playing) and in the first meeting he asked me to score on a scale of 1 – 10 how it was meeting with him. Again, confused about a question like this I wasn’t impressed to meet with a “big gun” as I just wanted my line managers to be confident and normal with me, not bullying and avoiding me. I wasn’t interested in scratching his ego because he is wohooo a big gun meeting with a “plastic pistol”! And the first time he offered me a settlement, when he left he wanted a “cuddle”, and again I just thought what does he want? Does he want me to leave or does he want a cuddle?! He can’t have both!

Or an area manager who after she got to know me wanted to stay in contact even if I left Pret as she said I have so much insight into many things. And yet this area manager held a dodgy grievance hearing where I met her initially and later forwarded my emails to my line manager who also held me low.

Or the Development Manager wanting my input for her Psychotherapy studies.

Or a line manager who would not let me leave his shop because I worked so well and helped bring success to his shop, he would not let me leave even after I raised a grievance against him. I had to firmly beg to get a transfer as I couldn’t work under his manipulative ways anymore.

I was like a supermarket for them where these “leaders” just helped themselves! My confidence was completely lost with the death of my brother and what happened in Pret. Anyone who has gone through loss, especially a traumatic loss will have the ground pulled from underneath their feet. You feel like you are on an emotional free-fall and never hit the ground. Everything is insecure, existential fears, even if irrational, are magnified ten times over. One of my line managers would laugh when I had a minor panic attack in the shop. He just laughed and said “Haha, I never saw you that scared” laughing further… Sure it was his insecurity, but what the f***!!!! They used my vulnerability well and trampled on my dignity repeatedly! I even would apologize where I had nothing to apologize for. I was just on constant electricity, hyper vigilant and in a panic mode.

This is why at times I have completely wiped out my Facebook and Twitter followers, because I fell into this paranoia of fear, thinking what the heck do people want from me. Of course it is stupid and irrational, but it’s my only explanation why I act like this at times, especially when I drank something. So, that’s another thing I’m working on, but it is much better. To all who have been “kicked out” from Twitter and / or Facebook, it’s not you, it’s me! Apologies again! Of course some people I have blocked consciously as they were either trolls or disrespectful.

This perversion of this toxic HR department using a Development Manager, who isn’t even an HR personnel, who lost her brother like I lost mine in such similar circumstances, has topped everything they have done. It is beyond me how educated, elitist people, from wealthy to middle class backgrounds with university degrees and even Therapists backgrounds, can stoop so low to use and be used in such undignified ways. It is amazing. The Development Manager could and should have declined doing the disciplinary and instead offered to support me outside the sanction. But she chose to play their game, maybe out of fear, maybe she got a promotion, a pay-rise, she certainly has gotten the protection of the Head of HR. But whatever her reason, she should have been woman enough to respectfully decline and asked to not be the hearing manager as she had personal conflict.

Pret will find a way to get back at me for making this public. So be it! I neither fear them, nor have anything to lose anymore, and any job reference they will do to my disadvantage, I am not in the slightest bothered anymore. And they will come with another trick in the future, @ Pret I wholeheartedly don’t care whatsoever.

People get hurt in such traumatic and dishonest ways. I have lived long enough to know that corrupt people and companies will get their fair share of exposure sooner or later. I am not worried about that at all. Even hiding two customers deaths under the carpet and not dealing with the allergen label promptly says it all!

 

 

You own everything that happened to you. Tell your stories. If people wanted you to write warmly about them, they should have behaved better.”

― Anne Lamott

 

 

This is my story and I take the liberty to share it with the world after having given 10 years of my life to a company that was not worth my while. The last three year in Pret where so traumatic and surreal like living in Twilight Zone! I still don’t know how I survived this and am still recovering. Pret and any company or person forgets that when you don’t support the vulnerable, be it children, the elderly, sick people or traumatized and bereaved people, when you step on them while they are already on the ground, the time will come where children grow up and the vulnerable will become strong again if they survive. And then they will share their experience and/or retaliate through court or publication, standing up with other sufferers in unity. And with Pret I believe the time will come where more people will cut through the bull-crap and say enough is enough, and overcome the fear and intimidation of these giants, who in reality are dwarfs hiding behind their inflated shadow of fear management.

 

dwarf

 

Anyone who has come in contact with me has also been at the receiving end of my irrational fears and paranoia, especially when I drank something. I fall into this extreme fear of not knowing who to trust, as what Pret has done has so messed with my head, that I feel like a human going through an alien zone trying to figure out who’s the human and who’s the alien masquerading as a human. Sounds whacked up I know, but this is how I can describe it. Pret’s HR department especially are so skilled in being nice on the front, while behind this is another motive. Maybe I was this dwarf that became a deflated giant scaring people unnecessarily!

And many of you are very kind and patient, and I will always be indebted to you for this, and in time I will “repay” you for your kindness!

Thank you for reading and if I can give anyone any advise, join a Union and trust yourself, no matter how messed up you feel or indeed are!

 


 

Update 10.11.2018

A review from a former Pret staff from NYC who puts it in brief and better words than my long posts:

 

2018-11-01 Go back to UK

Link

 

Substantial list of staff complaints from other websites.

 


 

UPDATE March 2019 – The first time I share my story verbally in one go in this interview.

Interview:

 

 

Adam

 

Above interview is with Adam from The Adam Paradox podcast on my experience in Pret A Manger.

We spoke about gaslighting, “shadow banning” and censorship on social media, as well as bereavement, trauma and mental health in general. I further talked about the significant timing of Pret CEO’s announcement of the £1000 Tweet for all staff. I also talked about a regular day in Pret and how staff have to cut corners, in order to fulfill the immense workload under constant pressure.

It is hard to squeeze my traumatic experience into a podcast segment, but we covered enough to get a good picture of today’s systemic stress environment for profit driven global companies.

Please visit his Podcast and Twitter @1AdamParadox.

 

 

©2018 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – Present – poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Quote of the Day #61 – Pret A Slave’s Company

 

Another “slave” review now from 18. Oct. 2018 and added to the list of complaints regarding Modern-day Slavery treatment in Pret.

 

SlaveBrick

 

Quote of the Day (highlight by me):

If someone can’t finish job on time has to stay longer, for free. Common practise is to give someone job to do, just a couple of minutes before end of shift and after telling that “you couldn’t finish on time, because you are to slow”

Oh yes, this is absolutely a common practice. The amount of times I was given a job 15 minutes before my shift ended, a job that would take at least 30 – 45 minutes and longer. I changed this “habit” then, and left on the dot when my shift ended and also told my teams or individuals when they were given jobs by the line manager minutes before their shift ended, that I will pay them via the system, as I was authorized to do as part of my team leader responsibilities, for the extra time. When the manager objected, which happened many times, then I advised my TMs that they should leave on the dot. I let my team go home precisely when their shift ended.

This did not make me friends with my line- and OPs managers, but these kind of people are not my desired friends!

 

2018-10-18 Slave Company

Former TM review from 18. Oct. 2018

Pret workers should do what colleagues did in the U.S. taking Pret to court:

Pret settles overtime wage claim (NY)

 

 


 

Long but not exhaustive list of Pret Staff reviews and complaints.

 


 

 

NOTE:

If you are a current Pret Employee, especially in the shop and / or kitchen, I advise you to not waste your time trying to change work conditions, nor “fight” this internally. Before I worked in Pret I never had any problems with a company or bosses. Of course I had the usual stresses any job brings, especially the food industry, and a boss here and there would get on our nerves from time to time, but nothing like the hell and trauma I survived in Pret! Nothing came even close!

That’s why I made the mistake to give Pret the benefit of the doubt one too many times, as this was a first, and trying to figure out why this was happening to me. In my darkest time during bereavement, when I was so traumatized I couldn’t see left from right and just went on autopilot, I was even bullied on top of this! From my experience with this company, Pret A Manger, and especially their toxic HR department, I can only urge you to join a Union! Keep on writing reviews on Employment Review and other websites, but safe yourself unnecessary pain and time, and join a Union.

In fact any employee should be a member of a Union. Period.

For Pret workers and food workers in general, I can highly recommend the Bakers Food and Allied Workers’ Union. The BFAWU was instrumental in the first ever McDonald’s workers’ strikes (McStrike) in the UK that already took place in the USA, but in the UK they are a vital force in organizing workers who suffer financially, physically and mentally.

But understand, that when you join a Union and Pret knows about it, that they will find anything against you to get rid of you. Andrej who founded the Pret A Manger Staff Union (PAMSU) was fired under the “pret”ense of allegedly having made homophobic remarks 10 months prior to getting dismissed.

Andrej confronting Pret on the real reason of dismissal.

 

 

Pret A Manger Staff Union on Twitter

BFAWU on Twitter

 

So, join a Union but understand that once Pret knows that you joined any Union, your days in Pret are numbered. But you won’t be alone. I am recommending the BFAWU because they are very active and supportive of all workers.

President of the BFAWU, Ian Hodson’s much needed words for employees and employers alike:

 

 

 

Worldwide food workers’ strikes on 04.10.2018

 

John McDonnell’s message to exploitative employers:

“We are coming for you!”

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

IMMEDIATE PR[et] vs Labelling DELAY

 

hourglass-620397_960_720

 

At 1:29 Natasha’s mum is absolutely right, change can come IMMEDIATELY! I worked in Pret for 10 yrs and have my own story of survival on a different matter!

On the subject of “immediately”, here are 3 “IMMEDIATES” that I have witnessed Pret implementing:

 

1.

The week when Brexit was voted for, within THAT week Pret implemented Brexit champions in each area to assist employees regarding how to stay in the UK, because Pret got scared to be losing many employees who mainly come from Europe, in particular Eastern European nations and are known for their hard work under immense pressure. The hardest working colleagues I have ever worked with come from Romania, Ukraine, Czech Republic etc. These people waste no time, often they don’t speak English well, so they won’t know where to complain to when they encounter problems with managers and they certainly won’t know their rights. Hence, Brexit Champions were very quickly trained to help non-British workers stay in the country and therefore in Pret to continue like “machines” to increase profits.
Andrej Stopa, the first person to PUBLICLY challenge mistreatment by managers paid with his job for it. He was dismissed under the “Pret”ense of allegedly having made homophobic remarks TEN MONTHS before getting fired! But in reality he got fired for having started a Trade Union. He confronted Pret on the reason for dismissal.

 


 

2.

Within a DAY of the Grenfell Tower fire, Clive Schlee, CEO announced (or rather bragged, typical PR) that Pret is giving £100,000 to the Evening Standard Trust for Grenfell, that was decided within a 24 hour period of the tragedy when the tower was still smoking and parts burning! A typical emotional RE-action and decision Pret’s CEO makes because he had a visual and was overwhelmed for a minute. Super-fast IMMEDIATELY.

 


 

3.

And the most amusing IMMEDIATE was when Pret became aware of my blog on the night from 28th to 29th of May 2018 and Clive Schlee making a £1000 announcement for all staff where it would take 10 years of service to receive £1K, this carrot is now thrown at everyone as Brexit is advancing fast and Pret has already lost staff.  Only he knows if this £1000 idea was born on that night out of becoming aware of my blog, but I am certain knowing how he RE-acts to confrontation, that the timing of the announcement in the night to 29th May was due to their discovery of my blog in that night!

So, I am delighted of having been part in staff getting a financial boost, even though this only serves as a carrot. And interesting enough, an immediate RE-action to my blog that lead to this announcement did not bring an immediate action, as employees are still waiting for the £1000 to “moneyfest” (sorry, I couldn’t resist this wordplay!) and the CEO’s premature announcement adds now to the pressure.

 

I could go on an on with 4. and 5. … of RE-actions to being caught like when an EHO closed down a Pret shop due to pest, whereas before this close-down Pret ignored our complaints to please solve the pest problems. Internal pest control people worked hard but could not fix the issue until an EHO closed a shop after a routine visit finding evidence of pest. ONLY THEN was an outside pest control company commissioned to tackle this.

I asked for a transferal to another shop as the mice issue in my then shop was unbearable. One person shot this video in the U.S. of mice activity and it brings back memories! It’s the night shift working in Pret A Mice! High activity when the shops were closed and quiet, but in the shop I worked in the mice were so bold, they strolled along under the barista cupboards during the busy coffee rush in broad daylight! But I couldn’t take it anymore and asked for a transferal. That was before the EHO closed a shop, and then Pret went into panic-mode sacking people, disciplining managers, reverting managers back to assistant managers even thought GMs weren’t trained properly… all that changed with a shop closure when only then a proper pest control company entered the scene!

Bottom-line why I speak out so openly whereas before I used to be very discreet and professional: it ALWAYS takes a dramatic happening before Pret responds! And with these deaths, there is ABSOLUTELY NO EXCUSE that people had to die! Absolutely unnecessary! Unacceptable! Complete negligence on Pret’s part!

 

 

12K vs 20K

(Suddenly they “matter”, hey?)

 

Staff are still waiting, getting confused and impatient, while Clive Schlee does the usual thing: “blaming downwards”. He makes the announcement but then refers to the shops… as usual. And the team members get more and more confused. So, I help a bit by pushing on the rusty PR(et) machine!

 

 

1000 announcement still waiting 2018-08-29

 

 

… and still waiting …

 

 

2018-09-16 my response to £1000 29May announcement

 

 

… and still hoping …..

 

 

1000 announcement still waiting 2018-09-24

 

 

… and still (yawn) waiting …

 

2018-09-30 1000

Link to £1000 Tweet

 

 

And still waiting on 02. Oct. 2018 while staff are prohibited to Tweet:

1000 announcement still waiting 2018-10-02b

Link

 

while Pret customers were also still waiting for full labelling of EVERY product to safe lives! ……..

 

Of course by now all the staff have been briefed to please not tweet anymore as I haven’t been silent! But as soon as the £1000 is paid to all staff this will be big news! Forget labelling and customers dying, as long as the PR(et) machine keeps working, everyone’s happy!

 

Back to the IMMEDIATE:

Not having labels with FULL ingredients and allergen info after repeated warnings and complaints shows of the carelessness and complacency. I know Pret, they do NOT care until caught at worst, or until something is to their benefit and PR at best!

Ten months after Ms Marsh’s death, Pret makes a public statement and sues CO YO. Just after the carpet got lifted and the public is made aware of two deaths. I asked Pret on 30. Sep. 2018 after Natasha’s death became public, how many more people have died, not in my worst nightmares expecting that a second death would be revealed shortly after, and yet sadly I am not surprised at the negligence of Pret A Manger:

 

2018-09-30 My Tweet on death suicide

Link to Tweet

 

I still have the emails regarding Brexit and Grenfell etc. Whatever helps Pret and Clive Schlee’s PR and bragging about good deeds that are obvious and visible and self-serving, that is what Pret acts on IMMEDIATELY.

 

To the BBC News, PLEASE don’t let your reporters say “In the wake of Natasha’s death”… This is in the wake of Natasha’s death becoming PUBLIC! She died TWO YEARS ago and Pret didn’t care, but everyone treats this as from yesterday.

To Natasha’s parent’s her death IS as if it happened yesterday, and will be like this forever. But Pret, Clive Schlee and particularly Jonathan Perkins knew of Natasha’s death for two years, as well as all the warnings before and after, but did not do anything to change!

Absolutely nothing and even ignored repeated warnings!

The hypocrisy of the CEO on his Twitter calling this a “promise” and saying that “nothing is more important to Pret right now”.

 

2018-10 1st death Pret Labbelling Statement

Link to the pinned Tweet having replaced the £1000 Tweet

 

While all the time hanging on to anti-Plastic Bottles and Straws schemes as if for dear life!

 

Clive Schlee Plastic Bottle concern

 

 

So, nothing is more important right now! After two years! What a terrible attempt to keep up the facade! Pret got caught now, and this reshuffles their priority. NOT the deaths, NOT the numerous warnings, but the public exposure.

Pret A Shame on you!

 

Natasha’s mum saying that “action can be immediate” @ 1:29

She further says, “You don’t have to wait for a law change to start putting stickers, listing the allergens on the food that you sell. You can just do it because it’s the right thing to do.

 

 

versus the PR(et) blaa blaaa machine:

 

 

PretDoingRightThingHaHa

 

Right Thing Naturally

 

 

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

A Message To Chains

 

For my people in the shops and on the streets, being loud and clear to say that we care for more than just peanuts and we deserve better than the disrespect we encounter for too long…

I miss my colleagues, working with them shoulder to shoulder, so I march with them shoulder to shoulder…. This is for them… more to come ………

 

 

ball-and-chain-2624325__340

 

A Message to Chains

 

One of those mornings

when I enter the shop

waiting for my colleagues to arrive

I am extremely down that day

but I keep going

 

Setting up the coffee machine

putting the frozen croissants into the oven

answering the phone to a colleague calling sick

putting down the phone

picking up my heart

I keep going

 

My team’s starting to trickle in

one by one, tired but Pret A Faire

I’m glad to see them

we all disperse to our jobs

and later the boss arrives

but I keep going

 

Noon-time

I want to press the snooze button

No! I want to smash it!

So exhausted!

Rude and ungrateful customers

boss having a go at us

colleagues fatigued

but I keep going

 

Hours missing from my pay

getting told off for nothing

rota changed without notice

and I keep going

 

Made a mistake

nothing much

but a catastrophe for my boss

so I keep crawling

 

Feeling low after life’s blow

going to work without pay

without help, with no meaning…

being bullied…

I keep going

and I strike

I strike

I strike

 

I strike back!

 

©2018 LateNightGirl.org

 

Fast-food Workers Strike, Leicester Square, London, nationwide and in other countries 4th October 2018.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

The Question if I filed a Court Claim against Pret A Manger

 

judge-1587300__340

 

 

The more people learn about my story with Pret the more the question comes up if I went to court against Pret.

Yes I did. But I withdrew.

 

If you are a new reader to my ordeal with Pret A Manger, you will be confused and overwhelmed as my story is very complex and long. Those who have been following since the beginning when I started to publish on my blog in May 2018 have a good picture on what I went through.

This will eventually turn into a chronological book of events.

 

But to briefly answer the repeated and valid question if I sued Pret or if not, then why not, which I was just asked today again on Facebook, I decided to write this in a blog and just link to it.

 

When I was dismissed after being bullied, manipulated, gaslighted, held low, lied to by Pret’s toxic HR department, and continuously patronized by Pret’s CEO, Clive Schlee, who is not willing to label products for allergen information but was willing to label me his “late night girl” after the ordeal I went through… when I was dismissed three days after Christmas 2017 with my dad in intensive care just woken out of a coma, I filed a Tribunal claim as soon as I was able to in February 2018 as you have 3 months minus 1 day to file a claim.

In the meantime I was flying back and forth again between London and Germany to be with my dad (who was in hospital since 10.11.2017) as best I could on his bed side and then later in rehab. In the middle of all this I started to prepare for the Tribunal claim which would have happened in September 2018 with the first preliminary hearing in April 2018.

But I had no legal aid as I cannot afford lawyer fees. I scrapped all legal information together as best as I could, going from Citizen Advise Bureau to other free legal advisors to online researching back and forth, while also flying back and forth between London and my father’s bed side.

 

For people in the USA to understand, the legal system in the UK or in Europe in general is very different to the USA. Since 2015 on and off I contacted various law firms including pro-Bono, no-win no-fee firms, I even had a lawyer for a while who advised me for free. But I had to find out later again that he only wanted to make a quick buck by settling with Pret and get his 30%+ fee from the settlement. He didn’t really advise me properly anyway and even gave me some false advise at times which I later found out when I continued to do my “homework” researching online. I rejected four settlement offers from Pret, three while still working in Pret, and the fourth one via negotiating with the ACAS conciliator while withdrawing the Tribunal claim I raised and then closed. I dropped the “charitable” lawyer as soon as I found he was just looking for fast money himself.

In the USA lawyers would line up like vultures wanting to sue Pret on my behalf as the compensation can be ridiculously huge. In the UK the compensation would have maybe be maximum £10.000, maybe even more and mostly around £8000.

One former assistant manager who became homeless after being unfairly dismissed from Pret has gotten under £10K.

 

Pret A Marley shot the Sheriff

Link

 

But 33% for the lawyer is peanuts for them to go all the way through with days and days of preliminary and then the main hearings. The free lawyer I had for a while also kept saying to me that it takes months before the hearings take place. In the UK they don’t bother for this “little” amount, while the Millions that can be won in the USA has lawyers drooling for cases like mine.

 

My father then died in March this year, and again I found myself crumbled under the weight of what life has thrown at me since I learned of my brother’s death in January 2015 (but he died in December 2014) and all I went through in Pret. Autopilot kicked in again, but I couldn’t cope anymore. Enough is enough. I want to die, but I want to live. I need a break.

 

1971-07-14 WK PK2 crop

WK 1939 – 2018

 

I withdrew my claim against Pret as my father died in the middle of preparing for the court case with scraps of legal advise I stumbled through, and my mental health taking another nose dive beyond basement level. But I did my homework and asked the Tribunal for the right to file a second claim later should I decide to file again. And I was granted this request.

If I will raise a second claim or if the time limit will be over, I don’t want to talk about.

But this is the reason why I withdrew my case, as it is so complex which involved the heart of Pret, the CEO, HQ, Head of HR, a Development Manager who was used to gaslight me etc. etc. etc. Unwillingly and unprecedented I poked into the heart of Pret, and for me to go all the way through to court without a lawyer going all the way with me would be suicide, as I cannot handle even small stress mentally at this time.

So, lucky for Pret I withdrew, but lucky for me I didn’t sign my rights away for peanuts. And even if Pret had offered me a huge amount, I don’t prostitute my values nor sign my rights away for life. So, I published now.

 

What happened to Natasha Ednan-Laperouse and her family has utterly devastated and shaken me. I wrote it before I have learned of her death, that having worked in Pret is my biggest regret in life. And now having learned of her tragedy, I am deeply ashamed to have ever given my time, effort and skill to this company, and having tried to improve work conditions from within while extremely traumatized myself. A company’s facade that does not care for people’s lives and health will get more and more cracks in time, with a glimpse behind the scenes of their carelessness.

 

Ednan-Laperouse

 

 

My heart and prayers go out to Natasha’s family and friends; her brother Alex, her mum and dad Tanya and Nadim Ednan-Laperouse.

 

 

I hope in time more people will come forward, especially on the issue of suicide in Pret as well as work conditions, bullying and customer injuries. On work conditions this former employee was the first to go public, I am the second and in time I hope more will follow. And I hope Natasha’s family pursue Pret in court as they have the finances for legal aid and the public behind them now with many warnings Pret ignored.

 

Thank you for reading and please open your eyes to Pret and take a closer look behind the facade, as indeed take a closer look at ANY company or organization that looks too good to be true in this profit driven society today.

If you don’t take anything away from my publications, ask yourself if anyone can really smile and be “happy” for 8+ hours DAILY in an intensely high stressed work environment out of true “happiness” or if there is anything else behind this!

 

And my question to Pret A Manger remains: If an assistant manager died by suicide in 2017, I almost did as well after my turmoil at work, and now Natasha’s death in 2016 is revealed, HOW MANY MORE people died and/or suffered hospitalization, depression, mental health issues, physical and mental injuries in relation to Pret.

 

2018-09-16 Re Emily to Pret

Link to Tweet

 

The only way I cope is to write, and to write creatively of my ordeal. I said it to Pret while I still worked there that it is a mistake to mistreat someone who suffered loss and is a writer, as that person has nothing to lose anymore. And as Madeleine Peyroux wrote so poignantly in her song “Don’t Pick A Fight With A Poet”, Pret in their arrogance and feeling invincible, #toobigtofail, again did not heed yet another warning.

 

 

Some blog entries that give a good glance behind the shiny PR(et) facade:

 

Selected “Quotes of the Day” from substantial, but not exhaustive list of Pret Staff Complaints.

 

How I became a late night girl as “labelled” by Pret’s CEO Clive Schlee.

 

Pret A Mask

 

An important Open Letter to the Director HR.

 

And finally, I take the sentence back at the end of this “video” that Pret has a good heart. I take that back. The good heart in Pret is the hard-working teams I had the privilege to look after. But I leave this “video” as a reminder and a sore in Pret’s sight of my passion, care and love for people, having tried to improve work conditions while myself being traumatized and mistreated by the top leadership of Pret, leaders in HR and HQ!

 

 

 


 

As my blog has grown into a maze of writings, I created a “Mind Map”, an overview to the most important blog entries for the reader not to get cluttered with posts. To understand the main issues that I have survived, please visit My Ordeal with Pret A Manger overview, click on the arrow next to each heading that you choose which will lead directly to posts back onto this blog. Thank you for reading.

 

©2018 LateNightGirl.org

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission is prohibited.

©2017 – Present: poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.

 

Jonathan Perkins – Pret’s Director of Risk-Taking & Complacency

 

UPDATE:

When I wrote the first sentence that Natasha isn’t the only fatality in Pret, I did not know that a second customer, Celia Marsh had died in December 2017. I did ask Pret on 30.09.2018 how many more there are and included it here on the 30th, but with the other fatality I meant a suicide of staff I keep confronting Pret about.

 


 

Blog Entry:

 

Natasha’s death is not the only fatality in Pret.

Pret’s Director of Risk & Compliance, or more appropriately, Risk-Taking & Complacency, having known of 9 complaints regarding sesame in products, especially the Artisan Baguette BEFORE Natasha died from it.

…walking ahead, strolling on the pavement in this VIDEO casually with his hands in his pockets as if nothing ever happened. Maybe the lady to the right behind him “ventriloquized” for him to take his hands out of his pockets for the cameras, as he briefly looked to his right, and then repositioning himself moving out of view of the camera. Nothing to worry about, because Clive Schlee does what he does best, sweet-talking Pret out of every mess! This one as well?! Certainly very impressive performance two years after Natasha’s death!

I find it also interesting that the CEO’s senior staff and lawyers stood far off on the other side of the street instead of close behind him, covering his back while he faces the public via the press. If Clive Schlee decided or was advised to face the press alone, while Mr. Perkins and legal advisors coward behind him out of view of the camera, with him later also walking alone through the mine field of the press, only he knows. But it shows what I experienced in Pret for 10 years, there is no “one for all and all for one” principle in Pret, the “family” illusion that Clive Schlee loves to portrait has always annoyed me, as the reality is Pret being a brutal and dishonest profit driven company, or a very dysfunctional family at best, breaking down as the mask is falling and the public starts to see the true face.

 

Jonathan Perkins gave a very poor response in the inquest which not only has many people perplex but angry:

Quote from this news report: “I accept that a number of individuals have had a negative experience, even a tragic experience, but thousands of customers and allergy sufferers shop with us safely.”

He might as well have said: ‘…a number of individuals have had a negative experience, even a tragic experience, but thousands of customers and allergy sufferers balance on the rope of potential allergic reactions without falling off‘.

Let’s just blame the law and the shops, shall we, and disgracefully Natasha herself? If you as the reader is blaming Natasha and her family, please go away from my website, buy yourself a coffee in Pret and stay lulled in from the PR(et) facade! Just click my website away, I don’t want your audience! I am not writing for you!

 

Perkins completely disregards a person’s death AND 9 previous complaints (with 1 also almost fatal) to thousands of customers who mingle their way through the dangers of allergic reactions due to lack of labeling! The lack of labeling is still happening TODAY (29.09.2018) as a friend just wrote to me having visited Pret on the weekend checking the labels.

Perkins further says after being asked what he has learned from Natasha’s death: “The father in me would want to change everything. I would give anything for this not to have happened. We try to do our best for our customers, but humans are fallible. Despite our best efforts and intentions we will get things wrong.”

 

 

Right Thing Naturally

 

 

This response not only angers many people including me, but it shows the core of Pret’s repeated negligence, and in my opinion plain arrogance in how they deal with many issues, not even putting on the brakes regarding life and death issues. For one, he had to admit due to Pret’s complaint logs, that he knew of the 9 previous complaints before Natasha died, but NOTHING was done! The father in him would want to change everything?? He missed a minimum of 9 opportunities to change EVERYTHING! And to excuse a death and negligence with just being human and fallible is outrageous and sickening, especially since Pret expects perfection from their shop staff and penalize employees easily for the smallest mistakes, mainly blaming downwards!! I survived being penalized and bullied even during traumatic bereavement.

Jonathan Perkins walking with his hands in his pockets, not taking responsibility, not resigning but hiding behind Clive Schlee from the camera’s view speaks volumes of Pret’s core values of “doing the right thing naturally”.

“It’s what makes Pret, Pret”!

 

 

PretDoingRightThingHaHa

 

Heartbroken for Natasha and her family!

 

The self-assured and patronizing response from Clive Schlee, CEO to an open letter in 2015 will also shed enough light behind the shiny PR(et) facade that gets more and more cracks by the public exposure of the fact that people, customers as well as staff, get hurt physically and mentally:

 

2018-09-28 Another OPEN LETTER_2

 

 

2018-09-28 Another OPEN LETTER_2

Link to Tweet

 

 

For him as the CEO to personally reply was supposed to impress Alicia? Well, it didn’t!

Last sentence in his response, quote: “Is there anything else that you would specifically like [u]s to do?”

Yes, RESIGN Clive Schlee!!

 

 

2018-07-06 Head Office PR

Former IT Analyst’s employment review

 

 

Maybe Pret can learn from London’s Royal Festival Hall café. I used to chuckle when I ordered a coffee before a concert when I saw this sign of a “Honey NUT Tart” visibly loaded with nuts and the price tag saying: “Contains Nuts”! I thought it funny and made this photo, but now I don’t laugh anymore! Apologies to all allergy sufferers! The RAH’s diligence makes sense now! And this photo I made as far back as 2013 or 2014.

 

2014-07-21 Contains Nuts RFH

 

 

Heartbroken for Natasha’s family, who like all people who have lost loved ones due to neglect in unnecessary and avoidable deaths, say that they hope Natasha’s death will lead to change and save lives.

I join that hope, but I also hope that the top leadership of Pret resign or get dismissed and prosecuted, mainly because of the high and unattainable standards they expect of their staff, while themselves hiding behind a facade and their millions and hurting people. I myself have given Pret the benefit of the doubt one too many times while I was bullied, gaslighted, manipulated and ultimately dismissed during bereavement with my dad in intensive care, just out of a coma.

Pret does NOT care for people nor the health of customers and staff alike until caught publicly. The time has to come that the top leadership are called out to take responsibility away from the sweet-talking slogans they are so effectively known for.

To quote only part of one staff review (Clicking on “Show More” to see full review):
“I want to be as loud as possible here – PRET DOESN’T CARE!” I just feel very strongly that the general public view of this company is very far off from the truth, and I believe in using my voice.

That makes two voices already… And since news of Natasha’s death broke, more positive reviews seem to appear in support of Schlee and Pret. It doesn’t matter how many rally around the CEO and the company, a person died, others were hospitalized and suffered scary reactions to products.

How many more have died that we don’t know about if Natasha’s death that happened in 2016 just comes to light now? How many died of food allergies or staff by suicide that is under the carpet?

 

2018-09-30 My Tweet on death suicide

 

 

Nothing further to say, hey!

That’s not for today… I’ve made my statement”

When is the day, Clive Schlee, when, with you being “deeply” sorry for Natasha’s death two YEARS after she died because this is public now? When is the day?

 

 

Dear Clive Schlee,

could you please stop the PR(et) machine, put on the brakes and truly live up to your slogans to do “meaningful” change? Could you please bring real change for customers’ lives as well as for staff?

Your demands and slogans towards staff to “go the extra mile”, “strive for perfection”, and the most ridiculous of all, Pret “doing the right thing naturally” will always come back to haunt you. I know neither staff nor yourself can live up to micro-managing and fear managing slogans you have had in place for too long. Changing those would be a good start.

You calling me your “late light girl” two months before I was dismissed while my dad just came out of his coma in intensive care, knowing how I suffered during bereavement under your and HR’s leadership, or the lack thereof (!), almost losing my life as well, staff suffering… and you still do business as usual!

You are no “undercover boss” who is oblivious on what’s going on in your company, you are present in Pret like no other CEO. You are very very aware of what is happening inside and outside of Pret. There is no excuse of the suffering of PEOPLE, of customers and staff alike.

Unless you truly change the slogans, the labeling and other health & safety issues, including mental health & safety not just “on paper”, starting by having enough staff on the shop floor instead of cutting labour to increase your millions, as well as having real and more than adequate training in place… until you truly live what you preach this will keep happening and the crack in your PR(et) facade will widen.

Please step out of the shoes of the likes of McDonald’s, Amazon & Co.

Pret is still small and intimate enough to make a real change that wouldn’t be just “meaningful” but life-saving as well as enhancing physical and mental health!

Please heed. Please change direction, sir, or resign and make way for a CEO who would truly care for all people’s lives (customer and staff alike), for their physical and mental health.

Sincerely,

Your Late Night Girl!

 

P.S. And dear Pret, could you please NOT task anyone to contact me, as a former team leader colleague of mine whom I used to highly respect, until I learned of his lies, called and then texted me two days ago, whereas in over three years I haven’t heard from him and him having lied in an investigation hearing that I raised because I was bullied by our then line manager. I immediately asked him to not contact me again and go back to Pret to which he replied that he contacted me “by mistake”. Of course, he did! Please, you should know by now, especially after gaslighting me via this person, that I won’t fall for your toxic and corrupt HR department’s tricks anymore. Thank you!

 

Selected Quotes of Pret Staff Complaints.

Comprehensive, but not exhaustive list of Staff Complaints.

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2018 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

Pret Quotes of the Month – September 2018

 

Depression pexels-photo-246804

 

 

Key words in the quotes:

“GET REALISTIC and stop punishing your hard working teams.

Calm down and take a step back – proper communication is key, over-reacting doesn’t help anyone nor does assigning blame before even fixing a problem.

The manager is so rude. They treat their employees as slaves. It would be good if they educate their staff to treat workers (fair, well, good, better?), they are aggressive and badly educated.

… not worth if you have a manager who shouts at you every five minutes.

Managers are very bossy and unprofessional, a bit of exploiting. Be honest and kind.

Attitude of the manager towards the employees. No understanding to empathy.” …

 

Yep, no understanding to empathy. I survived being bullied during bereavement which was already immensely traumatic how I lost my brother. I was then manipulated, gaslighted, exploited and taken advantage of in my work and aim to better work conditions. To top it, I was then fired while my dad just came out of his coma in intensive care, still hooked on the breathing machine and tubes. I was dismissed two onths after Clive Schlee, CEO labeled me his “late night girl” (late night emails to Pret, friends, counselors out of trauma often drunk) further stepping on my dignity.

I wrote it somewhere else already that Pret with their shiny facade and well oiled PR(et) machine can meet me in the middle of their sugar coated look. Pret can do the PR and I do the ET. They do Public Relations and I Establish Truth with the quotes of the Review websites, YouTube etc. and my own traumatic experience.

 

 

2018-09-01 Do not apply

 

 

 

2018-09-05 Calm down

 

 

2018-09-10 Aggressive

 

2018-09-10 Aggressive2

 

 

2018-09-14 Exploit

 

 

2018-09-21 Managers Attitude

 

 

Collected Staff Complaints from various Employment Review sites, YouTube, Twitter etc.

 

Selected Quotes from the Staff Complaints list.

 

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

A Question on Suicide in Pret & a £1000 Announcement

 

I am aware that this is a “handful”, but bear with the below and please look deeper to know what really is going on behind some announcements.

 

I write so “blunt” because I almost lost my life.

 

Pret is recruiting, and £1000 is the carrot. Pret minus Bridgepoint + the German JAB Holding Company based in Luxembourg = Pret has arrived in tax haven!

Pret’s leadership became aware of my blog and website here on the 28th into the 29th May 2018. The CEO of Pret tweeted the below at night on the 29. May, probably as a reaction to my blog? As I don’t believe in coincidence anymore and as Pret is mainly reacting to issues when confronted.

I almost lost my life working in Pret, having been bullied during bereavement and with all the tricks, traps and gaslighting the toxic HR department dealt me with. I wasted my sweat, blood and tears for close to 10 years in this company, making the mistake to try and improve work conditions while being completely traumatised in grief and mistreatment. Having worked in Pret is my biggest regret in life.

 

An assistant manager died by suicide in 2017 after I was told by HR of an AM who was also bereaved and mistreated at work like I was. I almost ended my life as well. And Natasha having died in 2016, but we only learn about this two years later… HOW MANY MORE ARE THERE?!

 

——————————————————

UPDATE

07. Oct. 2018: Pret a Manger investigates second death linked to sandwich

——————————————————

 

Pret’s slogan of “Doing the right thing naturally” is just another of the many slogans to crank up the PR(et) machine. But in reality, this is what Pret does “naturally” behind the shiny facade: Pret Staff Complaints collected from various Employment Review websites, YouTube and Twitter, as well as my own traumatic experience.

 

 

 

The CEO working the PR(et) machine after my blog was revealed to him:

 

 

12K vs 20K

 

It used to take 10 years of service in Pret to receive £1000. If Pret is giving all their staff £1000 it means they are desperate to recruit or desperate to counter my public outcry regarding staff treatment.

The CEO pockets £30 million, and then giving £1000 (from the sale, not his £30 mil!) to each employee as Brexit is at the door and many, especially Eastern European workers return to their home countries or move on to other opportunities. Several of my ex-colleagues already told me of their plans to return home. Usually Pret gives cheap cakes to their shops when another financial milestone was reached, over-sugared cakes that end up half-eaten and stale in the shop fridges. But this generosity means Brexit is advancing fast and my publication is a sore in their sight. New recruits are needed and the facade needs another polishing shine.
Also, to announce the £1000 ahead of the deal being finalized, as usually rewards are given after a deal or a milestone has been reached not before, is nothing short of interesting.

 

On 12th September 2018 and beyond the shops are still waiting for this announcement from three months prior to become reality:

 

 

2018-09-16 my response to £1000 29May announcement

 

 

A month before that someone already inquired about it:

 

 

2018-09-16 my response to £1000 29May announcement2

 

 

UPDATES:

 

2018-09-30 1000

 

 

2018-09-30 1000 JAB

 

 

Well, I’m delighted to have been part in Pret’s CEO making this premature announcement on 29th May when he became aware of my public outcry regarding my ordeal and staff treatment in general. The JAB deal will go through and the money will flow, but the work conditions will get worse as there is now much much more money in the purchase involved. How many more people, customers and staff alike will pay the price for this greed @ Clive Schlee, how many more that we don’t even know about?

 

When the bullying started, or rather continued during grief adding to my trauma, I became ill. There were no appraisals where I could learn where I was strong or where I can improve, never a reward, no feedback, absolutely nothing. Only targeting, bullying and manipulation were standard. One later GM’s tactic was to hold me low while I was going through the worst time, being vulnerable, having had the floor underneath my feet ripped away. This kind of “leadership” is common in Pret. This GM, who didn’t want “the area to feel sorry for him anymore” because I was thrust into his shop in the middle of trauma, grievance hearings and under shock, was one of the worst management experiences I worked with because it was very subtle bullying hard to put ones finger on until it was too late.

I became ill and wrote countless emails which I explain in detail here. One of my last line managers just laughed about it with the leadership team, the CEO labeled me his “late night girl” to the Director of HR, the Head of HR tried 4 times to pay me out (peanuts) if I resign, and the peak came when the gaslight really took on full swing as described below…
There is no protection against the discrimination of the bereaved and mentally ill in Pret A Manger.

 

 

2018-09-16 Re Emily to Pret

Link to Tweet

 

 

Wasting 10 years of my life in a company that is only profit and target driven with extreme good PR in place and a smiling, approachable CEO who is fully aware of what’s going on in his company as he visits the shop floor regularly, Pret-ending everything is jolly good while lulling in the public and staff. Grievance hearing after grievance hearing that I raised in my traumatic state were conducted in tricky ways, not impartial.

For three years I approached HR and managers with suggestions and ideas on how to improve support for bereaved staff. I had a target on my back from the moment I approached HR informally to bring suggestions in May 2015. I was naive, fooled and in the darkest time of my life. Unbeknown to me at the time, it was the beginning of the end for me. It is no wonder that hardly anyone approaches HR in this systemic and toxic work environment in society today.

 

Pret has become like the majority of multinational corporations mistreating their workforce, especially in the fast-food industry. One former Assistant Manager “pleads” with Pret to return to the basics, a General Manager pleads to “Please get the bullies out and revive Pret to its former glory” and poignantly says of Pret being “a great company in risk of ruin”. But I think these concerns and pleas may be too late as once a company licks blood of the Millions and Billions that are made, it’s like an addiction that is hard to beat. And now with the JAB takeover, it’s a point of no return.

Being bullied during bereavement and all the mistreatment from superiors towards workers, Pret is moving more and more towards the jungle and swamp of Amazon that is notorious for their brutal bullying tactics. The only difference is that Pret is excellent in PR and still relatively small in this corporate world of greed, lulling the public and staff in with sweet-talk. And in-between they throw in a £1000 carrot for each employee to polish up their facade.

Word PR.Isolated on white background.3d rendered illustration.

The most disgraceful thing they have done was to “introduce” me to a development manager who supposedly had a similar loss with her brother, but our introduction was not to support me (or her), it was for her to give me a disciplinary for all my emailing (electronic communication) and then entering into secret solely electronic communication (text and email), confusing and frustrating me further that my ill emailing behaviour intensified again. This was gaslighting in a nutshell.

I was then dismissed just 5 months short of my 10 years service where I also would have received £1000, the development manager of course is safe in her job as she served them well. Pret went all the way in “doing the right thing naturally” again by firing me three days after Christmas 2017 while my father was in intensive care just out of a coma! Again, the toxic HR department “doing the right thing naturally” two months after Clive Schlee labeled me his “late night girl”, patronizing me in his typical self-assured arrogance.

 

On 02. Oct. 2018 staff are still waiting for the bonus. And my Tweets have since been deleted by Twitter, also called “shadow banned”.

 

1000 announcement still waiting 2018-10-02b

Link

 

 

Right Thing Naturally

 

 

When you read that all staff now receive £1000, whereas before it would take 10 years to receive £1K it shows how desperate Pret is to gain and retain staff. I was never after money and have declined 4 offers of settlement, not only because of the peanuts they offered. Not even a million pounds would have done it, because I don’t prostitute my values or sign away my rights for money, no matter the amount.

 

@Pret, too many people suffer, become depressed, even suicidal that someone needs to stand up and tell their story! Does Pret, does Clive Schlee really believe that a £1000 and all the sweet-talk will hold up this facade in the long-run? Staff will take the money, but the truth cannot be bought, held under and sugar-coated forever.

 

I was ONE, you were and are many, you have all the resources, sophistication (bottom page), manpower, money and whatever you can come up with. You still refuse to acknowledge how out of proportion this was and is. No amount of money could have fixed this.

To be entrenched in this system that you probably don’t even realize how wrong so much of how you, as a GROUP of influential professionals have acted towards ONE single person, and indeed everyone on the “front-lines” of the business, who are the ones making you all this wealth. Sure, you seem desperate to recruit now being suddenly so generous to all staff. Don’t turn too socialistic now, though, it doesn’t come across as genuine!

Do you know the hope I felt when I met a person of similar loss, as my grief became so complicated, and still is? And then to just find out after a while that this was yet another trick!? Again? Gaslighting at its best. If Pret truly takes inventory of their conscience, they would have to face that this absolutely crossed the line! They stepped one too many times on my dignity. And that one nailed it!

I survived to speak about it openly and I will never be silent, no matter what you come up with out of your trick-box from a corrupt and discriminating HR department.

It would be good to heed this reviewer’s advice to management from June 2018: Fire the HR staff because a £1000 quick fix won’t do it, the reviews from Pret staff on Employment Review websites and other online platforms will continue on these lines and crack the PR(et) machine until Pret truly lives up to its slogans and words. The annual staff questionnaire Pret holds won’t help as they are tweaked at times by shop management. The truth will always come to light sooner or later.

And maybe, just maybe instead of firing all the hardworking people who work with integrity and commitment in the high stress environment, the top leadership with its top HR leaders may need to get a dose of their own medicine, and get fired for a change to really turn this company into what they claim it to be.

 

“The world has enough for everyone’s need, but not enough for everyone’s greed.”

― Mahatma Gandhi

 

 

 

©2018 LateNightGirl.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org unless otherwise stated. All Rights reserved. Disclaimer.

 

The Lidl Disaster

Boycott_clipartvisionDOTcom

So, being from Germany, knowing the brand as well as Aldi for its low price, yet good quality groceries, I used to be (emphasis “used to be”) a loyal customer at one particular Lidl branch in my area since having moved to the area in 2006. Until yesterday when I became an involuntary Mystery Shopper!

I was always impressed with the team there who worked for at least 8 – 10 years as a solid team in the same branch. I never had issues with Lidl or with this particular branch.

I boycotted Lidl in 2008 for more than a year because of the scandal in Germany which partly came to light by undercover investigative journalists, but in which Lidl UK seemed to not have been affected, as I often chatted with my local Lidl store team. They seemed genuinely happy. But I boycotted Lidl nevertheless as I have a deep dislike for companies mistreating their staff who make all this wealth happen. I shopped in other places until this was changed.

I cannot find an English video about this on YouTube, but have only found a German report from March 2018 on YouTube reviewing the “spying” method from Lidl towards their employees, where staff was spied on how many times they went to the toilet, with whom they have a romantic relationship, who has financial troubles etc. Maybe I will translate this into English.

But since recently there seems to be this ever reoccurring trend of the usual greed and disregard for employees as well as customers.

When I shopped at Lidl I always went there to do “bulk” purchases like foods that have a long shelf life, cans of tomatoes, corn, sardines etc., cleaning products, oils, vinegar, crispy breads and so on. Fresh things like milk and eggs I get from a local store even if it costs a few more pennies. Fruit and veg I always buy at my local market for three reasons: I can pick and choose individually and am not forced to buy in plastic packaging of 5 or 6 when I only want 2 grape fruits for example; it is much cheaper than in supermarkets; and I always have a little chat with the market folk whom you get to know throughout the years. There isn’t a lot of “staff turnover” as in big businesses. It’s just an old school local vibe that is being pushed out too much by the big guns.

So, buying in bulks at Lidl, I usually go there only once every 6 to 8 weeks stocking up. I need to say that I “hate” shopping! I am not your usual female who loves to stroll through the aisles with a basket, ending up with a trolley full of things I don’t need nor want! I am any business’ nightmare, you can’t draw a penny out of me if I don’t want to spend it! I know what I want, I hover over the shop floor, blindly aiming for what I need and out the store I go …

But on Friday and yesterday I went two consecutive days to Lidl, once to buy some things for a BBQ on Friday, and then because I forgot something returning yesterday. I have noticed a few weeks ago already that since this particular Lidl (as many others, I’m sure) has installed self checkout tills, they cut their staff at the tills and in the stores. I used to see a lot of staff mingling about the shop including the manager (as I knew the solid long-term team there). The tills were often manned appropriately, the shop floor was well looked after, when I was looking for an item I quickly found a member of staff pointing me to the right direction.

But since they changed the team, installed self check-out tills and cut their staff, the store now looks like someone rampaged through it. At the till I was queuing up the staff member informed me that I would be the last person he’ll be serving to which I said that he is only one serving and that they need more people. He just shrugged as if it wasn’t his concern. A lady with a basket started queuing behind me and she was informed that the till is now closed after me. She just put her basket on the floor and left annoyed. Understandably. She took a brochure before she left, probably to complain.

These photos I made yesterday 18. Aug. 2018 while waiting in the long queue where only 1 staff member was on the till with another long queue by the self check-out. I walked around a bit, made these photos and these are just from the front of the store, I didn’t bother going to the back anymore. But it was like this on Friday as well and weeks before when I started to notice the change. I have never ever seen anything like this anywhere in the world in any supermarket or store! This is worse than a toddlers bedroom after playing, or a flee market:

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Mixed foods randomly left behind

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A package of raw chicken in the basket that has been standing there God knows how long out of refrigeration! Good luck if they put it back into the fridge for the customer to get food poisoning! I remember now that on Friday I pointed out to a lady at the till who bought two whole chickens, that one chicken packaging was bloated, and bloating packaging is a sign that the product may be off. But the staff member on the till said that the date is still good. So, I left it with that. But now I realize that this chicken may also have been left outside for a prolonged time in room temperature, like so much of the other foods I saw, and then returned to the fridge! How many high risk foods are in the fridges that where left in room temperature maybe even over night? I have contacted Lidl last night before even writing here today.

 

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Three till areas full of “junk”, foods, yogurt, I saw salad, cheese, orange juice, meats… out of refrigeration!

 

 

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These tills are closed, full of items left behind. Even the till where I was served had salad, cheese, a pair of children sandals, mixed up items… I mentioned this to the cashier and he just blamed customers for leaving it there!

 

 

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Another closed till. Altogether this particular Lidl has 5 tills that can be manned, but had only 1 staff member, plus 5 or 6 self check-out tills that were all busy with customers doing the work themselves and a long queue!

 

 

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More abandoned baskets on the floor with mixed foods, some which needed to be refrigerated.

 

 

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In need of some TLC!

 

 

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Flowers, children’s shoes, eggs, beer, bleach, toilet paper, plastic wrap on the floor…

 

 

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“Tipsy” non-alcoholic beverages.

 

 

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Yogurt, sausages out of refrigeration!

 

 

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Salad out of refrigeration.

 

… I didn’t go further into the store as I just needed dry non-food items and wanted to get out of there ASAP!

At the till I spoke to the member of staff who got the manager who just cruised around the shop with a sheet of paper where he was ticking off something. He even looked at the baskets on the floor while he passed by. He was in no hurry to clean up the mess. I complained to him that in my 12 years of going to this branch, I have never ever seen anything like this, not even in any other supermarket anywhere in the world! The floor was full of black stains as there was dried fluids, receipts and papers on the floor by the till area.

The staff member on the till had a smirk on his face when I pointed out the cheese and other food items horded by his till. He just blamed the customers. I said that customers don’t leave items like this within minutes, this has been piling up for days and weeks!

No company, no matter how big they are is safe from failure and loss. The mighty Monsanto last week was ordered to pay close to $290 million in damages to a cancer patient in his last stages of the disease caused by a Monsanto product, that Monsanto denied causes cancer. This giant that seemed untouchable finally is hit big time for their greedy misbehaviour. Murdock’s empire with all the terrible scandals isn’t safe. Tyrants throughout history that in time fall because people just cannot take it anymore…

Lidl has had scandals, got caught, fixed it, and again they keep messing up until caught again.

Pret A Manger with their shiny facade and forced smiles, lulling in the public for years until people stand up and say “enough of the lies and bullying!”

The higher the climb, the deeper the fall. The German drug store giant Schlecker, a multi-million family business that mistreated their staff for decades, now bankrupt and the heirs in prison for trying to take the millions and run before the collapse making 50K (FIFTY THOUSAND!) people of their 8000 branches etc. jobless. Schlecker was notorious for cutting staff. Their stores had only ONE, mainly female staff member working in a shop. It was widely known that in a Schlecker store there was only one person working, so robbers would go from Schlecker to Schlecker robbing the shops on a regular basis.

I remember years ago having also boycotted Schlecker for these reasons.

Later Schlecker would close shops, make their staff redundant, and then open another Schlecker opposite or around the corner just weeks after having closed a shop, employing the same former staff-member for less money! And because many employees have been working for many years at Schlecker, had to feed kids and pay the bills, they found no option than to take this lousy deal.

But the Schlecker empire is now gone, bankrupt, his children received prison sentences…

Founder given suspended sentence, but his kids got prison sentences

 

 

Former Schlecker employee bouncing back

 

I don’t care who they are, Pret A Manger, McDonald’s, Lidl, Tesco, Monsanto, Lehman Brothers, Schlecker… no one is too big to fail! Greed and mismanagement will turn around and bite them in the butt sooner or later. And certainly if that doesn’t happen to the current senior managers because they take the money and run before things get uncomfortable, they at least will have to tweak on their reputation for the rest of their existence! The truth always comes out sooner or later.

I rather spend a few more pennies and support the local stores and markets.

 

©2018 LateNightGirl.page.org

 

Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.

©2017 – 2019 poetrasblok.com, LateNightGirl.org, LateNightGirl.page.tl unless otherwise stated. All Rights reserved. Disclaimer.