Some of my tweets have been muted lately since the news broke of the girl who died (in 2016 already) from a Pret baguette due to allergy.
Before my response is deleted or muted again, here it is again.
Pret has absolutely NO excuse for this!
What I wrote in the tweet regarding “going the extra mile”, “striving for perfection”, “doing the right thing naturally”….
These are slogans, suggestions, requests and demands Pret has in place for staff. These always bothered me because Pret is not living up to their own demands.
Shortly after my brother’s death and mistreatment in the middle of grief, my suggestions since May 2015 to Pret’s HR department regarding staff treatment, especially of the bereaved have not only been ignored, but I have been bullied on top of it. Only when I involved Clive Schlee, CEO (who later labeled me his “late night girl”) did some support start, but a lot of it was to cover Pret’s own back. A lot was “Pret-entious”!
I still may be too naïve to have hopes that Pret TRULY can change direction if they put their priorities right. But I firmly believe Pret’s toxic and corrupt HR department needs a serious re-vamping in new leadership, as well as a new CEO who doesn’t just sweet-talk their way out of a disaster or tragedy when Pret gets caught “doing the wrong thing naturally”!
My response to Pret’s CEO as it may be deleted or muted like it was done with some of the other tweets:
I still have hopes that you change direction regarding work conditions, true customer care, quality of training staff to assist customers… away from your well oiled PR(et) machine and truly live up to your slogans. Not just for customers, but also for staff, as we all are human beings, sir, not staff as work-machines and robots or customers as piggy banks for your millions.
For the sake of many who suffered to the point of even becoming suicidal, as well as for the public, that is becoming aware of the negligence in Pret which is not an isolated incidence.
Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.
2nd July 2018 Leader TweetNOTE: This tweet is visible but not the initial Tweet from Pret’s CEO, except when I am logged in to my Twitter as many of my tweets are “shadow banned” (Please google shadow banning – secret censorship).
Quote of the day:
“!!!! … !!!!! … !!!!!!!! … !!!”
— and —
“…go work with fever 40 degree because nobody can cover me as leader made me undervalued I was very depressed !!!!the management give to me a lot pressure complaints about because I was calling sick I asked help but nobody help me out to change shop… I have infection of my livers because expired dates food is not been checked properly dates nobody following standards… I’m surrendered because I chose health and my mental well-being…”
Translating this very common problem in Pret:
She is overworked, not appreciated, over pressured and can’t even take off sick because there is no leader to cover her. Management is either swamped themselves or don’t care as both situations I have experienced time and time again and many others complain about in what I compiled onto one page from different Employment Review websites and YouTube.
There is no time to do one of the most important things, which is to check for any items that went out of date. I have experienced this countless times, I did the date checks, then my boss came to work and started having a go at me for why I haven’t done anther job… If you do the other job, the boss has a go at you for why you didn’t do the date check! So, after a long time of bullshit like this, I prioritized with what the most important health and safety issue is and this was my argument when I was rebuked again.I said this many times, even while working in Pret when my colleagues were frustrated about the harsh leadership, I likened what Pret is doing with the metaphor of binding the feet of the employees and then demand for them to run! No matter which direction you stumbled, it was always wrong!
There is no proper training, no proper leadership, standards are low and this Team Leader is trying her utmost best to keep up standards and try to work as best under the circumstances. She finally decided to “surrender” (give up, quit) by tweeting this, maybe leaving Pret, maybe she was placed in a better shop so she won’t openly complain anymore.
One hint of this trend throughout the company is in this staff review, of cutting staff to maximize profits, but then the health and safety of staff and customers are compromised. Quote, “Either stop cutting hours or stop giving teams a ridiculous amount of tasks to complete.”
My experience with the bullying during my loss and trauma in 2015 came to its peak, which I describe extensively in another blog entry about how I was bullied and gaslighted which I named Pret A Manipulate. I was one of those Team Leaders as well, like this Leader in the Tweet here, who took my job very serious. In the shop where my ordeal was the most painful and scariest, there were no morning date checks done, only evening checks. So, when an item was found out of date, the evening Leader was penalized even though the standard was to do a morning date check, but that standard was not followed. I always stressed this to my Leader colleagues to do the morning date checks, and not just tick off the box in the daily date check list lying that the checks were done. They always said that there was no time, and I stressed again that we need to find the time as this is one of the most crucial tasks for health and safety reasons.
One evening I did miss to take out 1 (ONE!) Lemon Cheese Cake that would expire by the end of that day. I saw it in my evening checks that I did hours before closing time. I even circled it on the date check sheet for me to remember to later take it off the fridge and waste it, so it won’t be on the shelf the next day out of date. I even remembered that I checked again when we closed the shop at closing time, but I didn’t see it anymore. I assumed we sold it and I was delighted not to have to waste food and money, as this is a more expensive item to waste.
But the area manager who targeted me for months for little things did one of her checks the next day, which was my day off (interesting she did the check on my day off!) and she found that ONE Lemon Cheese Cake. Long story short, she tried to penalize me, wanting to put me on targets etc. while in reality a colleague of mine left multiple items out of date in the fridges and was known for his poor working conduct by all colleagues. At one point he left about 40 – 50 items that were out of date in the fridges in ONE night, which I then found on my next morning shift and during the checks couldn’t believe how many items I had to pull off the shelves! Also, as there were no morning date checks, which is standard, but in that shop no-one except me was doing the morning double check, I was still the one she wanted to put on performance targets! I realized very quickly that she was targeting me.
But it backfired on her when I found the 40 – 50 items a few days later, communicating this to her and asking her for a meeting to speak about why I am being treated so harsh for little mistakes while I worked my butt off DURING the darkest time of my life having lost my brother. From then on she tried to get rid of me, shifting me around shops and using other managers to target me further. I realized very quickly that ANYTHING, the smallest thing can be used against a person if someone is out to target them. From this time onward the rota was adjusted to include the standard morning date checks!
This among the many other mistreatment I share on my blog, made me so paranoid, mentally ill, and I still now suffer from panic attacks. For a regular person who isn’t going through trauma or bereavement this would be already a nightmare to deal with, but I was in the middle of dark grief and had to also be dealing with poor, terrible management like this. I felt like I was stumbling through a war zone in a mine field, being shot at from different sides trying to desperately get out this mess!
I almost ended my life and this is why I write so passionately about my Pret experience, because people become mentally and/or physically unwell at best and suicidal at worst.
In a drunken stupor I write my anger in Tweets and on my blog at times, trying to still come to terms, and I am not proud of it, but I will never ever be silent about what I have been through in the middle of grief and trauma, which was then added by repeated mistreatment, manipulation, gaslighting in Pret A Manger.
Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.
Clive Schlee, CEO of Pret A Manger stepped on my dignity, patronizing me by calling me his “late night girl” two months before Pret fired me while my dad was in intensive care, just out of a coma. Why he labeled me this I explain on my blog here in detail. I adopted this “label” to be a sore in Pret’s sight, in hopes they will never do to employees again what they’ve done to me.
On 12. January 2015 I woke up and checked my email while still in bed blurry-eyed. Bed, the most vulnerable and safe place to be in. I had late shift that week and thought I quickly check my mail before turning around to sleep some more and later go to work.
I found myself making the fastest jump out of bed I’ve ever made, but that jump felt like slow motion, as if I got stuck in mid air and my room was moving by me in an eerie pace. The light painted wall became fogged up like someone just poured a dust-like grey powder over it. When I landed on my feet, I felt like a deformed cartoon character out of a Tom & Jerry fighting scene, who got whacked over the head and entered into another world. But it was more like a shotgun hole in my gut, something ripped life out of my system and left a huge crater behind.
My bedroom wasn’t my bedroom anymore, my apartment wasn’t my apartment anymore, my mind wasn’t my mind anymore. It was just like it feels when you return from a two or three week trip to a different country and culture, returning home and your place has a different feel to it, a stale atmosphere because you’ve gotten used to a different place, food, impressions, language.
Of course your apartment or house is still the same, it’s just you who has to readjust to the familiar and safe place you know so well and fill it with life again. But for me it was like I’ve come “home” to hell. It was the beginning of a very long and dark time in that world, which I am still standing in with one foot, while the other foot is trying to venture out to find green pastures.
In a 6 or 7 sentence email the sender went down a quick and short route to inform me that my brother has been found dead in his flat on the 15. December 2014. Next of kin could not be found in time (in a country as efficient as Germany!). Cause of death not clear, no autopsy, he lay dead for an estimated 6 days plus/minus before he was found, and then they just cremated him before finding us!
[After I flew over the next day to personally – not over the phone! – bring my mum the death of her son she gave life to, we arranged for his urn to be brought over from the city where he lived in. To our utter disbelief they sent his urn via post to the city’s council where my mum lives, so we can bury whatever was left of my brother close to my mum. Another German procedure I didn’t know was even done like this, sending an urn via post?!]
Furthermore I was advised to reject the inheritance as his estate was highly in debt, which also meant I learned later that I could not retrieve any of his belongings and was informed later that any belongings with no financial value has been destroyed…
The email ended with some other instructions. Kind regards.
My phone became like a curse in my hand that I could not understand that this was a phone I was holding, just starring at it, reading an electronic mail giving me a message of death.
Unless otherwise stated or linked to, this website and all writings within this site are the property of expret.org, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.
“Fun at times but really shady company. They worked us off the clock and would be quick to transfer even there best workers over favoritism. No stability at all…”
Yep, I was never even considered for promotion as I refused to be in the “IN” group playing their games. I saw this also with many other hard working people who never reached beyond team member level, no matter how hard or well they worked. It truly is based on favouritism or when shops are desperate for leaders, they thrust in anyone available.
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.
“If you don’t want a lot of stress in your life, avoid this place. Unorganized management always pushes you to finish in time and a lot of time they forget to pay you out. … A lot of dumb and disrespectful employees. Very unfair company”
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
In the PRet CEO blog about the “Rising Stars” former homeless employment program, the idea came up for these “Rising Stars” to solely work together in a Pret shop.
CEO Quote (I added the bold):
“Our shop idea lost momentum when we returned home. People pointed out that we didn’t have enough Rising Stars at a management level to actually run the shop. Others felt we might be leaving them too exposed, as we are usually careful to integrate Rising Stars into our shop teams.”
Might be leaving them “too exposed”? Question: Too exposed for what? Answer: Too exposed to the stressful and bullying shop managers and work environment.
They are “usually careful to integrate” former homeless people “into our shop teams”. Question: Why are they careful to integrate them into their shop teams? Answer: Same as above, because shops are a highly stressful workplace with bullying managers who are drilled for targets and profit.
Many managers have no people and leadership skills, and often are even incapable to run a shop, so they rely on skillful workers covering for them, especially the team leaders (with the green belts) who really are the managers putting in the hard work and running the shops. Managers prefer to sit in the office, looking important and concentrate on cutting hours to maximize profits for the huge bonuses for lower, and especially upper management. They treat their teams disrespectfully, discriminatory and exploitative (see the Staff Complaints I repeatedly link to, as well as my traumatic experience). A former homeless person if they have been traumatized, or suffer from mental ill health would not hold under this mistreatment. And this kind of work environment makes people unwell, losing their mental health and jobs in the first place. So, these “Rising Stars” are more protected, so are the young apprentices. And rightly so, they should be well cared for, I absolutely agree with and would support that.
But my outcry here is, that it looks to me like they are “separating” former homeless people away from the bullying mainstream shops to be able to show how “successful” this scheme is and how much they care for staff or disadvantaged or former homeless people. And this then serves as great PR in the future should “regular” staff complain, the “Rising Stars” then serve as shiny examples.
And further, instead of Pret softening their approach in staff treatment throughout the whole company, integrating people from all backgrounds, treating ALL staff with value, decency, respect and dignity, they choose to use certain people for PR while continuing to drive all the other employees to exhaustion and frustration to maximize profits. Pret just creates pockets of shops where a certain group of people will be “cliqued” together to show a nice front again. Helping people off the streets, giving them jobs is a decent and noble thing, but it should be the norm. Pret’s CEO should not be bragging about it, using former homeless people for PR, while having countless hard working people unfairly dismissed, and then becoming homeless!
I myself after having been bullied during bereavement, tricked and trapped by Pret’s toxic HR via their Development Manager sanctioning me to get to me because she had a brother who died in his flat, like mine did. But instead of putting us together to support each other in our common bereavement, she was used to sanction me for my traumatic emailing and she then entered into secret emailing and text messaging with me, resulting in me getting fired days after my dad came out of his coma. This and so many things Pret did could have also put me on the street and the depth of suicidal thoughts I entered in and my question to Pret remains regarding an AMK who died to suicide last year. It is a typical thing the CEO does when he does a “good deed”, he announces it via email to the shops or on his CEO blog, while not caring for the mainstream staff whose lives are getting ruined.
As a former IT Analyst who reviewed head office and how PR is used wrote:
“Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes good PR. Genuinely fake and dishonest company.”
In my bereavement having made the mistake to approach a corrupted HR department, with the Head of HR AND Recruitment just sweet-talking me, while he, as the Head of Recruitment as well could have easily put me in an area of the business where I could have recuperated in a less stressful work environment, so that my “star” could rise again. But it was no coincidence that I was continuously placed into shops with suppressive managers.
I was shouted at, belittled, held low, given small tasks whereas I was extremely good in my leadership role, but couldn’t grow, information was kept away from me in order to not grow in my work, I wasn’t even invited to a leader’s Christmas dinner shortly after my dad came out of a coma and I returned to work needing to earn money. All of this under the watchful eye of the Head of HR and Recruitment. And all after having worked in Pret for almost 10 years, having a track record of doing an extremely good job, but then becoming bereaved, traumatized, and under the bullying turning mentally ill.
YouTube
So, this hypocrisy of “Rising Stars” while their current workers’ “stars” are falling and are stepped upon, is PR that is a slap in the face of anyone who experienced Pret as a “terrible”, a “nightmare”, “horrible”, “bullying” work environment. Disregarding and “discarding” loyal, hard working people because they become an inconvenience in their bereavement or mental illness has been my hellish Pret experience.
“Today we celebrate 10 years of the program and I’m pleased to say the situation has changed. We are very proud that enough Rising Stars have now developed through the ranks to become Managers, Team Leaders, Baristas and Hot Chefs. This means we can now build what we like to call a ‘family tree’ – the ideal team structure to run a Pret shop.”
… away from the mainstream bullying management style, continuing to maintain a facade in PRet-ending to be a great working place for people. And no amount of trips to Austria will convince me that Pret has changed for the majority of the people, not just a handful, mainly young people. And manipulating former homeless people, using them for PR so they will say how lovely Pret with its CEO is..
I mentioned it in another blog entry already, that it is also very interesting that mainly young people are furthered like this, as the investment will pay out longer, while a former 40 or 50 year old homeless person brings too much baggage, life experience and a zero tolerance of bullshit. Young people don’t know their rights in the workplace, they are cheap labour, are paid less under 21, and can still be manipulated and molded into a system.
If Pret discriminates like this and refuses to treat ALL their workers fairly and with value, they maintain a viscous circle making people suffer and mentally ill, and ultimately will hurt themselves in the long-run.
“I used to work for Pret as a main barista for about 2 years in London. It was a total nightmare… Their system is utterly mess and they force employees to work extra.”
And THAT amongst all the other staff complaints, is why Pret knows that they cannot put former homeless people who have been vulnerable for a long time into this mainstream stressful, chaotic and bullying shop environment. And they refuse to change work conditions for ALL Pret employees. That’s just another way to discriminate.
Pret of course will not respond publicly as they briefly did in 2012 in reaction to Andrej Stopa, because if they would respond publicly to my outcry with Brexit at the door and many staff having left already, staff members may have the courage to stand up themselves when they read what I write.
Another quote from YouTuber, Logic 2000 in the comments section of Andrej Stopa’s video:
“I am not sure about trade union thing. but pret is pure exploitation of foreign workers modern day slavery. systematic abuse disguised as productivity target.”
Direct and true words!
The truth will always come out in time.
I almost lost my life from my Pret experience. And I will never be silent again.
Pret is “careful to integrate” former homeless people into regular shops, not wanting to leave them “too exposed” fo this:
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The above slideshow is just a selection, the list goes on in → Pret Staff Complaints
UPDATE: October 2019
Clive Schlee, now former CEO since mid September left Glassdoor already in mid July 2019 to avoid further poor scoring from staff. Staff always speak out anonymous, away from the fear management and PR lies:
Clive Schlee, not taking responsibility as usual, passed on the spot on Glassdoor to Pano Christou in July 2019, even though official start for Christou was in mid September 2019:
UPDATE: September 2019 – YouTube Slide on Staff complaints:
UPDATE: 12.11.2018
I re-wrote the true Pret program of the “Fallen Stars“, some who became homeless, some addicted, I became suicidal, one AMK ended her life last year etc. etc. etc. The time will come where Pret staff also join the McDonald’s, Weatherspoon, Uber… staff with Unions and strike against the harsh work conditions and fair pay. I at least am proud to have put a spotlight on Pret with the Unions that they weren’t aware before. My work is done, and other will pick up and show the true face of Pret and stand up.
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
What makes Pret being Pret? Not doing the right thing “naturally” as their slogan says. What does Pret do next to nothing that makes them unmistakably Pret?
I was awaiting an open retaliation or “tangible” trouble for going public with my traumatic experience in Pret, but no, I have to be disappointed again! I should have learned by now!
Pret’s done it again, the PR thing. This blog entry is for them of course a welcome contribution to their PR. I am feeling generous today and will explain why below.
Usually on Pret’s and the CEO’s Twitter there is something about a new product or a scheme like new cutlery, bottles etc. pinned to their pages, but since recently Pret’s pinned tweets are about all the good deeds Pret loves to advertise to the public, how Pret gives jobs to people who were homeless etc. So far so good.
So, the Tweet goes: Look at what lovely things we’re doing! Braaaaggg:
Btw, as an “Ex-Pret” I suggest to run from Pret before the stars fall from the sky!
This sudden generosity, where it used to take 10 years of service in Pret to receive £1K now is “thrown” at all new and long-term staff, which to me looks like Pret is desperate to recruit and retain their staff, while making others redundant in HQ. Just shifting the money a bit in the midst of this Brexit angst.
So, what’s my problem with these? No problem at all, looks all very sweet and lovely, except to say that I cringe at this hypocrisy!
UPDATE July 2020: Clive Schlee’s Twitter account has been closed/deleted in the first week of July 2020.
And I can’t help but think also of age-discrimination. All the former homeless people in the photo seem in their 20s or no older than 30s, as well as the apprenticeship scheme with young people who are paid less per hour, means that the “investment” in them will pay out longer than taking over 40 or 50 year old former homeless people. Young people don’t know their workplace rights yet, they are easily to be brainwashed and molded into a system whereas an older person comes with a lot of life experience and a zero tolerance for bullshit.
One review from a former employee has put it in more “krass” words, that even I find a bit too strong, but the reviewer, a former Assistant Manager who has a little more insights into upper level management and tactics than I have, wrote, quote:
“now the company is just about the profit also it is run like mafia organisation where it is about who you know, the team member are over worked and managers are always working with fear … Get back to basic, care about the team and always listen to the little people, also be open and get rid of some top management who are so corrupt.”
I can certainly verify about the favouritism in Pret where you can work your butt off but are never promoted while an incapable and bullying team member sleeps their way through the ranks. But I just don’t have the courage to say the “M*fia” word and rather quote it, but the PR stunt is certainly a close relative to how Mafia organisations work. They “rampage” their way through a region and town, and in-between they give money to the little people and make substantial donations to charity.
Of course with the Mafia it is a mix of bribery, money laundering and “investing” in the little people, so when they need a boost in their reputation, the small folk will stand up and say what great deed this organisation has done for them! Super duper clever PR in a nutshell.
And a former IT Analyst of 8 years in Pret giving a review on HQ, quote:
“Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes good PR. Genuinely fake and dishonest company.”
To pin ones photo with ex-homeless staff on ones Twitter feed and try to buy current and new staff with £1000 incentives, while the atmosphere in shops show a different story, is what my problem is with this.
Now, I am really glad for these and other ex-homeless people to not only get a shot at work and a new life again, visiting the CEO’s Austrian PRoperty, and also for the apPRentices, who are all treated a little “softer” then the rest of the workforce, but if this is the only response to my public outcry, I am really disappointment. And if I was a former homeless person, I would be really ticked off in being used for a PR stunt like this.
You may say as some have that I am very passionate about my Pret-rants, or you may think that I am too angry. Yes, both true, and if you have followed my story with Pret you will know why, if you agree with my public outcry not, but you will know why.
For any new reader, in a nutshell, I worked in Pret for almost 10 years. After 7 years of service I was bereaved as my brother died and the circumstances around his death and how I received the news were extremely shocking and traumatic. But regardless how his death was or how I received the news, bereavement is bereavement, and instead of being supported, I was bullied, targeted, excluded, shouted at by line manager after line manager, tricked and trapped by Pret’s corrupt HR department and patronized by the CEO who labeled me his “late night girl”. The support that I then received was a lot to cover up their tracks and a Pret-ense in many ways.
Because the managers in shops are not trained in how to deal with a bereaved staff member, the Head of HR met with me after I contacted the CEO for help when the bullying became unbearable. At the first meeting the Head of HR asked me how meeting with him was for me on a scale of 1 – 10. Confused at this weird question but in hindsight understanding that he had the need to get his ego scratched, falsely assuming I was “star struck” in having met with a big gun. Nope, I wasn’t impressed, especially after I approached HR for almost a year with suggestions for support, hitting a brick wall! I needed to meet with and the support from my line managers who were at a loss, frustrated and angry with me, belittling and offensive, and as one bullying line manager wrote in an email to his boss that my situation was “imposed” on him.
And another time the Head of HR met with me again while I was in the middle of a 3-months sick leave, but then not knowing it would turn into 3 months, a sick leave that was kick-started by my line manager shouting at us leaders again for no apparent reason and my anxiety level couldn’t handle this anymore. In this sick-leave I had my first massive panic attack in my sleep, waking up from or with a panic attack I didn’t know one can have in ones sleep. Dragging myself to A&E at 5am in the morning thinking I’m in the middle of a heart attack and the fear of death in me.
The Head of HR met with me again then and made the first of four settlement offers if I resign and be quiet about my ordeal as well as not go to court. Of course I refused as I don’t prostitute my values, nor am I willing to suffer in and “of” silence for the rest of my life. And then he had the audacity to want a “cuddle” when we finished the meeting where we met in a Cafe Nero. Not quite the professional end of meeting I would have respected as such. He put his arms around me and I remember ducking down confused, and later thinking to myself, that he should make up his mind if he wants me to leave or if he wants to cuddle! You can’t have both, sir! But then I heard a few things about him later, and again a lot made sense.
Before my brother died, I had a normal life, friends, projects, hobbies, normal problems, bills, just a plain life. Now, Pret was always hard, rude, bullying, but I was able to see through and resist the fear management style most of the time and not take the stress home too much. But when I was thrust into traumatic grief and still working really well, even making the effort to bring suggestions to Pret, I was then drenched in great fear and anxiety that bereavement and trauma brings with it as a default. But this extreme fear was intensified by the bullying culture in Pret. I was like a zombie stumbling around and still don’t know how I even survived this.
So, now where I am publishing openly about my and other people’s experience, having been scared so much by and of Pret, intimidated, confused, angered, now where I am openly confronting this bullying system of Pret, Pret does not have the “balls” so-to-speak to not only apologize, but to respond in a way that would give them a chance to “safe face” and even more, to truly make a difference for their workers as this system is hurting them, and with it Pret in the long-run.
And as it is with everything in life, the truth always comes out, prolonged fear leads to anger and people eventually start to speak out, like in this unprecedented example of sexual violence in Hollywood and the outcry that was kick-started by a little hashtag #metoo that has brought and is still bringing rapists, bullies and abusers to justice. The same it is with systemic workplace bullying, a system like this cannot hide forever behind a PRet smile.
So, posting sweet little photos with former homeless people, using their stories for great PR, and advertising on the rooftops what good deed they’re doing now with the £1000 sudden generosity to each employee, I will refrain from saying what word comes to mind!
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
“Huge stress. Never stops. Brute customers. Back pain from lifting heavy boxes to restock products. Shouting all around.
listen to your employees. Say something nice from time to time. Don’t insult them!”
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
As I tend to not want to waste time as life is short and no-one is guaranteed another second on this earth, I went straight into the ultimate cost of systemic workplace bullying in my first post, the cost of life. Death by suicide.
In this second post I want to highlight a precursor to suicide: mental health, mental illness in all its forms.
What bullying does to mental health and how I am experiencing it in my struggle to recover is very simple.
Systemic bullying sends a distorted and twisted message to the mind.
In a nutshell, if you are in a room with 10 people and 1 person is treating you disrespectfully or attacks you, while 9 people treat you kindly and respectfully, you think to yourself ‘What’s wrong with that person?’
If you are in a room with ten people and 1 person is treating you respectfully and kind, while 9 people treat you with contempt, disrespectfully, attack or exclude you, you think to yourself ‘What’s wrong with me?’
That is what systemic bullying does to the mind and mental health.
Systemic bullying from a group is like democracy gone wrong!
It is not always the majority that is right! It is the majority that is set up of individuals who have their own set of “values”. They have little to no values and principles that are universal and that robs them of courage, blinding them to opportunities to make a positive, and sometimes even life-saving difference.
One of my favourite poems by Emily Dickinson, which I interpret in my own way and a favourite poem in general, always reminds me to chose my crowd carefully:
The Soul selects her own Society —
Then — shuts the Door —
To her divine Majority —
Present no more —
Unmoved — she notes the Chariots — pausing —
At her low Gate —
Unmoved — an Emperor be kneeling
Upon her Mat —
I’ve known her — from an ample nation —
Choose One —
Then — close the Valves of her attention —
Like Stone —
--- Emily Dickinson
I choose my society based on the values that I have. And if a majority chooses to bully an individual or a certain people group, then there is something wrong at the foundation of the values and principles of that majority.
If a company does not have a clear zero tolerance on workplace bullying, than I question the foundation on which this company builds their “values” on.
Mental illness is the cost of systemic bullying and is the precursor to suicide.
Is this really the legacy and the cost a company is willing to have on their record, as I believe things will always come to light sooner or later, unless it is dealt with from the root at top levels.
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
When you lose someone to death, especially if it is a significant or premature, untimely death, and a death with unclear causes not investigated thoroughly, you will never get closure. You will have to learn to live with this loss and go through a hell you never imagined existed. You cannot speak to the person who died and say one last time Good-bye – or – I love you – or – Sorry I didn’t answer your last email, check your mail please, I sent you my response now – or – What happened to you that you just died like that? – or – Could I have done something? Did I miss something? – or – Will I see you again? – or – I’ll be fine, just look after yourself ………..
There is no closure. The door of grief will remain open for the rest of your life, it will cease in intensity with time, but it will never close. The shock and trauma that hits you out of no-where like a wrecking ball, and the can of worms it opens where existential fears, unanswered questions, foundational doubts of life and purpose, and every nightmare scenario crawl out and haunt you. Or as a German saying describes it better that when unforeseen events or tragedy hits you, a “rat’s tail” of events and complications will be attached to it, that you cannot get rid of.
It’s not just grief you’re dealing with, it becomes much more complicated as the floor underneath you is ripped away, the friends you thought you have disappear, the beliefs you built your life upon become like sand running through your fingers, your mind turns into a mine field where every thought becomes an explosive danger of anger, fear, self-doubt, and the desire to explode out of this life and join the one(s) you lost.
You just have to live through it, as someone I can’t remember who, once said that, “If you’re going through hell, keep going” the light at the end of the tunnel will appear eventually, just keep going through it, keep walking, don’t stop, don’t give up…
But this kind of closure of loss of life and the dark grief it brings is not what I am talking about. The kind of closure I sought since my ordeal started, was to get closure for having additional “heat” being poured on me while I was already in hell! The heat of systemic workplace bullying and the aim to get rid of me early in my trauma, even though I worked extremely well and even during the scorching heat of grief. I gave my sweat, blood and tears to a company who returned my labour with scorn, distance, coldness, scheming, blaming, excuses, additional burdens that almost crushed me beyond repair.
I was just a number, a dirty paper cup that needed to get discarded when it started to “leak” its grief and pain, while still working flawlessly in many areas, helping to bring results to shop after shop after shop. I had no value, was of no use, an inconvenience, a burden, a nuisance, a piece of trash that needed to get thrown on a pile of other useless cups that served their purpose.
It became even further complicated as the tactics were very clever to avoid responsibility. In my fog of grief I even apologized for many things that I didn’t need to apologize for! But this served them well where they often turned the situation around making me feel like I was the problem, like I was the one who created the problem, while it was ridiculously the opposite! When you are in shock and trauma, you cannot see as clear and cannot see the hand in front of you, like if you were crawling with your car through the thickest fog in winter, expecting to hit a car in front of you or being hit from behind just trying desperately to get out of this mess.
The closure I would have wished for, but know it is wishful thinking, is the closure where Pret A Manger would have the backbone to apologize, not just for their “insensitivity” as the CEO put it, because he did apologize AFTER I apologized first for my traumatic rants that I started after repeatedly approaching HR for months, to make suggestions in how to support me and people like me who are bereaved. His apology that was sandwiched into patronizing sentences. A typical Pret sandwich of belittling and patronizing.
I would have wished for an apology for repeatedly being put under suppressive management to get me under control, so I become quiet again like I was before, obedient and following a toxic leadership style that silences people through fear management.
An apology for the refusal to be open to all the suggestions and resources available that I made the effort to seek out and bring forward, to no avail. Pret A Manger = Ready to Eat! It was all there, right in front of them, presented like on a Pret silver platter, suggestion after suggestion, link after link after resources after ideas… a waste of time and energy.
An apology for offending me, not only by offering settlement agreements if I resign and be silent about my ordeal, but having a laugh by offering peanuts while I lost all my savings after my brother died, and trying to take advantage of my financial strain. Offering peanuts as if I was a person who can be bribed with, what for Pret are pennies. No, thank you! I am not for sale nor do I prostitute my values to anyone, no matter what amount is offered.
An apology for the greatest perverted act in all of this, the sick audacity of having tasked a Development Manger who lost her brother similar to how I lost mine to sanction me. Not to put us into contact to support each other in our common grief, which would have been a massive help and step forward; but instead using her to give me a disciplinary for my electronic messaging and her allowing her dignity to be stepped upon like that!
And if this wasn’t enough, an apology for her then entering into secret electronic messaging, traumatizing me more as this “support” was fake and the hopes of someone understanding my bereavement was taken away again. How toxic, disrespectful and perverse can it get?! What else is Pret capable of?!
An apology for then dismissing me in my trauma and ill behaviour that was further fueled by the Development Manager’s secret conduct with the blessing of HR and her being excused and protected in her conduct.
An apology for the scheming and plannings of the HR department with certain key people involved since my informal approach of HR in May 2015.
An apology for stepping on my dignity, having become ill and the hopelessness and anxieties if I ever get my mental health back.
An apology for the CEO belittling me calling me his “late night girl” to the Director of HR, minimizing my ill emailing for which I got dismissed two months later!
An apology for dismissing me while my father was in intensive care just woken from a coma, thrusting me into a new hell I am going through.
An apology for the silence at my outcry in the hopes that the brilliant PR will make this go away.
I want an apology for having been robbed of the time to grieve my brother.
I want Pret A Manger to apologize for robbing me of time to come to terms.
I want the CEO to not skip out silently, but take responsibility!
There is no closure until dealt with in true integrity and a hard look at the core and foundation of Pret A Manger. If true values are not lived and visible, if slogans only serve as phrases to lull in the public and staff to present a shiny facade, the foundation will crumble eventually.
With loss to death there is no closure, but with events that happen while alive, there can be closure.
Until then, there will be no closure.
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
A Team Leader (TL) and a Development Manager (DM) are stranded on a large island far out in the ocean. The island is inhabited by monkeys. The DM lives deep in the jungle and has learned to arrange herself with the monkeys. The TL has built her hut close to the water and provides the monkeys with fish to eat. The DM and the TL speak the same language that the monkeys don’t understand. DM and TL don’t know each other and that there is someone on this island who speaks the same language. Only the monkeys know about them.
The TL by the water is stomping on the island too much, she is too noisy because no-one understands her language and pain. She is constantly placed under monkeys who give her a hard time on top of her ordeal. The monkeys scheme and plan on how to get rid of TL, as she refuses to be like them and conform to being a monkey. TL’s bereavement is an inconvenience, or as one higher monkey complained twice in writing that TL’s situation (bereavement) was “imposed” on him. Imagine a leader complaining that a physically disabled person, or a person of another skin tone or religion or sexual orientation… is “imposed” on him. Phew! Would the monkeys go coconuts and there’d be trouble in the jungle! But all TL just wants to do is to fish and go back to her hut to come to terms and grieve in peace, after the unclear cause of death of her brother far away from the island.
But deep in the jungle there is a group called Monkey Resources (MR), and after many tricks and traps and substantiating grievance hearings a little bit here and a little bit there, to make it look like they care and to not get in trouble with the gorillas (law), MR has the ultimate brilliant foolproof idea! Never underestimate a monkey, they are clever feisty little things!
TL just won’t stop to raise issues of discrimination and unfairness by the monkeys, not realizing that MR is in the monkey business. Stupid TL! TL is alone in her struggle and keeps approaching MR for help and to raise issues of bad treatment during bereavement. TL is protecting the other Team Members from her turmoil and puts on a brave face not wanting to burden her team and not wanting to involve anyone as they would be intimidated by fear management of the monkeys anyway.
Unfortunately her approach which was informal and peaceful in the beginning turned into painful and ill approach in time, fueled by post traumatic issues and helplessness. The monkeys tried everything, from bullying and targeting, fear management, counseling after TL sent a message to King Kong of the island, trying to pay her out peanuts if she leaves the island… Nothing worked, because the immediate monkeys that were over TL kept mistreating her, often very subtle if open mistreatment was caught out. It never stopped. TL was too exhausted in grief to find another island and couldn’t afford to take a longer break away, as fishing wasn’t the most lucrative work for her. She kept being hysterical in her grief and pain. The ocean itself was hard to cross and the countless tears added to that ocean.
But monkeys have sleeves, too, where they hide their Ace. And DM was that Ace in place. They approached DM who has arranged herself well with the monkeys, and tasked her to go down to the beach where the rebel TL is rocking the boat too much. Actually she wasn’t going down to the beach, TL had to go deep into the jungle to meet DM.
When TL met DM to get a sanction for stomping the ground too much, DM started speaking the language TL understood, and silly TL started to believe that the monkeys really care now! Wow, there is a person on this island who speaks my language??!!!
What TL did not know was that DM wasn’t supposed to speak the same language (officially). DM was supposed to speak in secret with TL to calm her down. But TL kept getting confused why DM was so secretive, giving mixed messages and coming across manipulative, as DM happens to also be a Hypnotherapist and NLP practitioner, able to use those tools very well. Until six months later after MR started to investigate why TL has started to stomp the ground again, that’s when DM finally admitted to TL that she wasn’t “technically” allowed to speak the same language with TL. Aaahh! Now you’re talking! Now TL understood why she was often so confused and frustrated, even lashing out in anger when drunk in the hut!
This and TL’s father submitted into intensive care in a coma, seeing him so ill, thrust TL in a new ill behaviour rocking the boat so much. Losing the hut on the beach, TL was thrown from the island of Pret A Monkey into the ocean while TL’s father was in hospital, by that time just out of the coma across the ocean far away. TL “swam” over the ocean to her father, made peace with him for whatever was outstanding, stood by his side as best as possible. TL’s dad has died now and TL is still swimming in the ocean, but out of reach of the monkeys. At least.
TL is swimming in a pool of loss. Being introduced to a person who speaks the same language just to be given a sanction by that person, is inconceivable. And it is scary what else the monkeys are capable of.
I am sorry to be writing a third open letter to you and so bluntly, but once you have read the first two letters, you most probably won’t be going back to them after I edited some things I forgot to mention. So, I write a third letter, and it can be seen as a bottle post I have thrown into the ocean, in the hopes this reaches you well.
It is still very painful for me what your HR department under the Head of HR has done to me and how they have dealt with my trauma from the beginning. I made the mistake to stay too long and try too hard to change work conditions internally. I know you have taken some things on board, even used some of my suggestions and ideas, thank you for that. But you take the credit for it while I suffered and remained under difficult management. I know I was loud, I did everything wrong I could have done wrong. I was in a lot of pain.
All I needed was management who were confident, skilled, and plain normal while remaining respectful. At the end I found such a manager, or rather he found me! I even worked with him a few days, helping him out in his shop, or actually he was more helping me to get in more hours since my hours at my shop were radically cut to zero during the Christmas period, and me having to find a shop to get hours. And I felt for the first time in a very long time really valued and respected at work. This manager is not “Pret-entious”, he is as organic as they come. Even just having met him a few times, it was clear in my gut that he is an honest soul, respecting his staff. But again, it wasn’t meant to be! Another higher manager (OPs) snatched me away from this great GM into this OPs’ new area because of the way I work, raising the standard and with it the success of every shop I worked in.
But that aside, what was the most painful and disrespectful thing the HR department has done to me, that absolutely crossed the line, was to use the development manager, Lila Tighilt Warren, who supposedly has a very similar loss than I have. But instead of putting us in contact to support each other in our common bereavement, she was used to sanction me. I’d like to explain why I called this in my second note to you “perverse”. And again, I’m sorry to be using such a strong word, but this is the only word I can find for this. And I will continue to search for a better word to redefine how I feel. Certainly a Tribunal Judge found better words to describe the HR process of hearings when he called it “fundamentally flawed” (page 9 top). That was 8 years ago, and I can confirm that it still is this way today. And something that is “fundamentally” flawed will not change so quick, as the foundation always takes the longest to build and rebuild.
Only since recently have I learned and realised that what your HR department has done to me, especially via “DM”, wasgaslightingme. That’s why this felt so, and why I can only describe this as perverse.
I know you are busy in the background with what legal action you can take against my public outcry once that email confirmation from the Employment Tribunal has been received. And you certainly will give me a bad reference for any future employment. That is your prerogative. My prerogative is, that after I almost lost my life, certainly my mental health and job, having given so much to Pret in my 10 years even during the most excruciating bereavement while being mistreated, I will use whatever freedom I have to speak about my ordeal after having tried for three years to speak with you internally. I always played with open cards which was to my disadvantage. And I have certainly done everything wrong with all the terrible emailing to Pret and others. I will always be ashamed for this and I cannot describe the pain and trauma I was in, and still am in. I have found that I am not the only “crazy” person out there in the ocean of mental illness. And I continue to play with open cards, no matter what unfair and dishonest tricks anyone throws at me. I am willing to lose even more, but I will not stop to speak up.
How HR has dealt with my situation and ultimately how they dealt with my bereavement as explained in the metaphor above, is so painful to me, as if someone died again. This was too much and crossed a line that was better not crossed. It may sound funny to you, but I have been much more patient with Pret, than you with me. I was alone and made that mistake to put myself into the shoes of a multi million pound company, a company the same judge above calls “highly sophisticated” and shouldn’t be making errors like they have.
Being introduced to “DM” just to get a sanction from her for my emailing, who then entered into solely “electronic” communication with me, where in reality we were not allowed to openly speak with each other even though we have similar loss. The disciplinary which became not valid because of our contact and me subsequently getting dismissed for emailing, while she is safe and protected in her job. This support being taken away again, is like having to bury a person again. Do you know what emotional torture this is?
It is like holding a glass of fresh, cold water in front of a person who just crawled through a torching desert, just to take that glass away again and thrust that person back into the desert! It is unspeakably painful, and the only way I go on is to speak about it, no matter what you do against me. I am intrigued about the next tricks I am being served with after my public outcry here.
I never claimed that I’m “doing the right thing naturally”. That is your claim.
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
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When customers who are so impressed with Pret because they only see the outside, the facade through the PR[et] machine, they ask Pret about these complaints and then are too easily sweet-talked into believing that this is just an unfortunate exception. But the truth will always come to the surface, no matter how long it takes.
I have chosen to do this public because I suffered so much and almost lost my life. I do this publicly for my own protection.
I wasted close to 10 years of my life in Pret! It is my biggest regret.
If you want to skip this long intro, scroll down until the redwriting, and below it click on any of the many staff complaints I linked from outside Employment Review websites.
This is one major reason, but not the only one why there are so many complaints: Bridgepoint Capital. With the new JAB takeover, it will get even worse unless Pret radically changes their approach to the work conditions, and a £1000 fix won’t do it in the long-run, it is just an incentive to lure new workers in and retain current staff.
In the end, when nothing worked to make me resign because my grief was in the way of Pret’s business and my suggestions to improve work conditions was an inconvenience. When nothing worked (bullying, threats, file notes…) Pret used a Development Manager from HQ who also is a Hypnotherapist and NLP Practitioner, both that can be very dangerous tools in manipulating people, and they used it well. This development manager supposedly lost her brother similarly to how I lost mine and that way they used her to get to me, stepping on her as well as my dignity.
On a side note, she is governed under this therapy body who have a commitment right on their front page that I have not seen on other therapy sites: “Our accredited Register status helps to ensure the safety and protection of the public.” I find this odd, as if they have therapists who are not working for the safety and protection of the public. This Development Manager who is also a Hypnotherapist and NLP Practitioner certainly is not adhering to safety and protection.
I became suicidal and ill. I was tricked and trapped again and again by management and HR, and my ill emailing out of trauma, having started to drink, I was fired while my father was in intensive care just out of a coma. I declined 4 settlement offers not signing anything and survived to speak of the ordeal I went through. This is Pret “doing the right thing naturally” as their HR department, and Pret in general claims.
I want to “let” others speak as well, complaints from even recently on employment review websites, YouTube, Twitter and other sites in the long list below.
Complaints from current and former staff members and managers, you can “blindly” click on ANY link below at RANDOM and it will read the SAME in a nutshell, at different times/years, from different positions: Discrimination, horrible, biased and incapable management, overworked, not paid for overtime, favouritism shown to own country-men etc…. Pret has extremely good PR in place and is sweet-talking their way out of this or post their “good deeds” online to cover up what really goes on behind the scenes, when customers contact Pret regarding these Staff Complaints.
The first person ever to stand up publicly against Pret’s terrible work-conditions wasAndrej Stopa. I am the second, and in time more people will stand up.
In my own way to cope with this be it sarcastically or with humour to get away from the seriousness and pain, I take a complaint from below’s list and put them daily as “Quotes of the Day” on my blog and collect them HERE, to stress the point how toxic Pret’s work environment is, and how it is hurting people hidden behind the shiny PR(et) facade.
NOTE:
Since I compiled all the staff complaints there seem to be quite a lot more “positive” reviews appearing, especially regarding “good” management and work environment. If there are fake news, I am not alleging anything, but there may be fake reviews! And also the Pret website as well as the CEO’s has as the main pinned Tweets the “good” deeds Pret & the CEO are doing, again excellent PR. There are good managers and good shops of course, but the management style in Pret to pressure for more profit, is poisoned throughout the company. And in time the truth will always come out. Knowing how Pret and their corrupt HR dept. manipulate, I wouldn’t be surprised if someone is tasked to write these reviews. In my 10 years in Pret I worked with over a dozen managers, and only 2 were decent, fair and caring, not to mention hard working. The majority I worked with are immature, discriminating, bullying, insecure, complacent and oftentimes incapable due to lack of training.
True reviews will always continue be written on the same lines of horrible and bullying management until this changes. Pret does annual staff questionnaires that are at times manipulated by management. So, I wouldn’t be surprised if some are leaving fake reviews.
One quote from a former barista in Pret NYC mentions that every shop they have worked in, it is the same story re: bad management, favouritism etc. And it really is, also in London, UK: “I worked in 4 different shops and the song and dance was the same in each one.”
Another review also from NY: “Every manager I have worked with – I have worked with 6 – will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company …” And I can verify this even in London, and I have worked with more than a dozen managers! Only 2 of them were exceptional and good, but it is the sad exception even now in 2018 as my experience and the below reviews show.
On the subject of missing pay and overtime not being paid as I have experienced as well in 10 years countless times that I had to chase missing pay from managers. This was draining and a job in itself.
Pret staff in the UK and elsewhere should do the same as Pret staff in the USA have done, go to court to reclaim missing pay: Pret A Manger settles overtime wage claims of 4000 employees!
You can click on ANY of the below reviews and read the same in a nutshell: bullying, discriminating management, over worked, missing pay, discrimination etc.
I did not correct any mistakes in the below reviews to keep it in their own words.
Start of the long list of staff complaints / reviews:
Get ready to lick so many a***es to advance Dear Lord, protect me from ever need to work for Pret a Manger ever again. Amen. For this company you are numbers, robots, machines, you are no humans.
NEW 01. Nov. 2018 NY “horrible management … management is disrespectful, they fire people when they are having rough times in life even if they talk to a manager about it , i was penalized for calling out for a funeral.”
NEW 30. Oct. 2018 NY “Go back to the UK, Pret … I have never worked in such a toxic, unprofessional corporate environment. Employees relocating from UK were given preferential treatment, better salaries for equal experience…
Review on YouTube towards the bottom beginning of July 2018 from RPQ who now changed the name to Branzinotito, quote: “I used to work for Pret. What a truly brutal nightmare is was. Horrible company.”
Same comment, new name:
“I am an ex GM. I walked out last yearas I couldn’t take the way we had to treat TMs to achieve ever increasing demands for profit and efficiencies.” (Full review in the picture below.)
The “certain venture capitalist firm” this Ex-GM is talking about is Bridgepoint who set the immense target since the 2008 purchase of increasing shops by 15% per year and were set to make a seven times return on their investment in 2018. It is “deal hungry” JAB’s turn now to take the baton from Bridgepoint and squeeze even further the life out of staff. Good luck Pret employees!
My initial comments to James Hoffmann’s video and his response, which are still not released but only visible when I am logged in to my YT account. I wrote an Open Letter to James Hoffmann because my comments weren’t visible, otherwise I wouldn’t have written one. He still hasn’t responded and just briefly recognized it via Twitter, as I have a hunch that he might have contacted or has been contacted by Pret who may have sweet-talked their way out of this again, as “PR”et is very efficient for the outside facade:
Unfairly dismissed Worker was unfairly dismissed, became homeless, lost his relationship, slept in his car for a few weeks.
A review regarding Pret’s Head Office from a former IT ANALYST!
Quote: “Manipulative and exploitative approach to employees as owners and senior management concerned about profit margin only. People are taken into account only if it makes good PR. Genuinely fake and dishonest company.”
“One of the oddest work experiences. Worked their during a transition period – so company going in one direction and then the opposite.”
Quote: “Every manager I have worked with – I have worked with 6 – will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company…”
This, dear New York Employee, is because like you already mentioned that there is no training in leadership and employee relations. I have had over a dozen managers, and even more managers I’ve worked with when I helped out in other branches for a few days. In my 10 years in Pret there were only 2 of them that had people and leadership skills, one of which is this wonderful person, who’s also proven that a manager can be nice, hard working and still be really successful, as she was often at the top (#1, 2 etc.) out of all the shops.
Also, Pret pays a little more than the competition and gives incentives, more holiday, bits and pieces here and there, because if they won’t give more they would have no one wanting to work in Pret as Pret is just way too stressful and hard work. To me, the hard work was not so much the issue, the issue was the UNNECESSARY bullshit = bullying and discrimination. And for Pret to dare bully me while I was going through extreme trauma with the loss of my brother and all the tricks and traps I could not clearly see until later, you bet I will speak about this openly no matter what they come up with next.
A former Manager’s review:
“I am an ex GM [General Manager] … I walked out last year as I couldn’t take the way we had to treat TMs [Team Members] to achieve ever increasing demands for profit and efficiencies.”
From YouTube 2008 this was before Pret became increasingly and intensely bullying But it has always been difficult, but since the 2008 Bridgepoint takeover, it became more systemic bullying as Pret was tasked and pressured to open more and more shops fast on almost every corner in London at least. I won’t point out who, but in the video is one person I later worked with, who became a GM later (I worked with them when they were AM) and is one of the rare people/GMs being good to their TMs.
“The idea of proper training is also rediculous – Most people are taken in under promises (including being a front of house or kitchen person but then dumped where they are needed and not where they were promised) but find that often by day 2 or 3 are thrown on a bench on their own in the kitchen and nagged at due to not being fast enough and expected to reach TM* productivity levels within the first few weeks with hardly any proper training.”
Throughout all my time in Pret I have mentioned the lack of training again and again and again and did my utmost best to train my teams even though many of my managers tried to stop me because I was investing time in my teams, but managers wanted me and teams to just be busy on the tills and in the kitchen… Training hardly exists in Pret. Development Managers are just doing their 9-5, Mon – Fri job, not being bothered if what they train is even implemented in the shops! There is a huge chasm between HQ and shops, no matter how much “PR”et is trying to convince otherwise!
“I’ve learned a Lot!…” “Cons: In Spite of the wonderful Pros of this company, Your subjected to emotional blackmail and serious labor issues with Most shops being run by Unprofessional and Bias Managerial staff backed by a corrupted HR Dept. Advice to Management: The Core Values you instill in your Employees are Virtuous , And is the the secret to your success!…..On the Contrary, I strongly suggest a Labor Union! so employees that are treated unfair have a platform for their voice to be heard without resentment or the sinuous backlash from your Inadequate Managerial staff & Flout HR Dept.!!!! who support them.”
Pret A Manger Logo “If you want to work in a happy enviroment without being bullied then whatever you do DON’T work for Pret” “Being made to feel incompetent. Worked into the ground without empathy. Managers treat staff like idiots. The image of the happy enviroment is a joke. It would be good for the BBC or Dispatches to go under cover and work in a shop for a week to show the world what really goes on behind the scenes.” – Welcome to the Club and my website! You are not even safe when you grief the loss of a brother!
and replace them with more educating indiviuals and ones that dont discriminate … Nothing but aggravation and a discriminating HR” <– (This review is as recent as 12. June 2018! I have my own extensive experience with the Pret HR dept. as the Head of HR said that I “Exhausted the HR department”. Sorry about that @ Head of HR, but as a Tribunal Judge already ruled that your hearings are “fundamentally flawed” I can more than verify this after raising grievance after grievance that were NOT conducted fairly and impartially).
“Interesting comments. My husband now works for pret and is being treated so badly by his area manager. I am astounded that they can get away with it. It seemed like such a nice place to work but it’s like some kind of sect… ”
My response: they get away with it because it is systemic and they are trained to treat staff like this, for more and more profit.
— 4 months later: —
“Further to my previous comment [scrolling up above this review] about my husband having problems with his area manager. They stitched him up good and proper and fired him…this was done in such a way that they found a couple of things to hang him on which wouldn’t normally result in him being sacked. They clearly did all of this because he was going to put in a grievance against his area manager for bullying (he was talked out of this and thought it had all smoothed over) and then wham! The company disgusts me – how they could treat an employee with a wife and 2 small children like that I don’t know. The management of this company are pure evil.”
“Regarding the area manager, yeah they just sit on their fat bums all day, and email on their phones or look at stupid graphs. End of the day its about increasing sales, meeting targets and reducing labour. They will always cover there own backs first, to watch there bonuses, and not care about the workers.
Alot of managers i have met, are complete arrogant snobs, that know nothing about even running a store, yet alone trying to explain things to you, they sit on there high throne, and blah blah blah things.”
“Please get the bullies out” “Forced to work without pay, … bullying tactics used by Heads, unfair salaries, descrimination …
“The brainwash is real” “The coffee calling system is broken. During busy times it is nearly impossible to keep up with the orders without hating everyone around you. … managers/team leaders are not properly trained when it comes to simple communication. Especially towards female staff members. A lot of people cry in the staff room especially in their entry period. Advice to Management: Get some proper training regarding real people skills.” (Absolutely true!)
“… Team Leader … Every shop has less people than required as this affects shops profitability” True about the Mystery Shopper! But even if you do well with the Misery Shopper (yes MISERY Shopper!) as I did again and again for years, I never gotten rewarded other than the usual bonus, even during bereavement doing really well, no mention. But the moment a few points are lost, hell breaks loose!
“Very demanding … Nothing you do there is appreciated“ “… Horrible atmosphere and you feel too much pressure all the time. Advice to Management: Please treat employees as humans not as robots! It seems like you enjoy making people unhappy.“
“Not kitchen, food factory”“Not everybody has to be a leader who works long enough for Pret and shouts loud enough. Management should assess the personality, the leadership skills and the interpersonal skills before making someone a leader.”
“Horrible training, too many lies” “Training sucks, people are treated like crap. Upper management do not care about you, will never recommend this company. Bottom line as a British company they treat employees as machines, they don’t care about how they feel, expect too much for too little. Horrible environment. Advice to Management: Treat people with respect and appreciate their hard work. Stop using your British mentality when it comes to deal with people. You’re people are horrible at this.”
“Worst place..” “Advice to Management: Absolutely less stress and please cut the roles because looks to work like slaves. Terrible experience.”
“Worst first day experience” “Pros: Nothing at all….. Not even a 0.0005 star. …Lies about family team vibes… They don’t recruit you for your work ethic…”
“Worst company to work for” … managers are always working with fear … Advice to Management: Get back to basic, care about the team and always listen to the little people, also be open and get rid of some top management who are so corrupt.” (And I thought I was tough with my critique!)
“The worst job I’ve had in London”“the good payment is not enough for getting worse my health (my back and my heart). l am with anxiety all the time, working in a tiny kitchen in a HORRIBLE atmosphere!!” (Yes, I was bullied during bereavement and tricked and trapped via HR, high five!)
“I have asked for several transfers to other shopsdue to management. Either a manager was extremely “lazy”, un-supportive, but gave the team a hard time when things didn’t go well, or another manager was like a tyrant, constantly threatening the team & individuals with & giving file notes for the smallest things. Ops Managers either aren’t aware of it, mostly being concerned with mystery shopper results for their own bonuses or not bothering about how the team is “motivated”.”
“You are of course right, hiring happy people is only a part of the solution. If an employee is unhappy, and its affecting their work, ask them what’s up (gently).”
My response: I lost my brother and in my bereavement was NOT asked “gently” what’s up, I was bullied, targeted, tricked and trapped by Pret’s HR dept. to get me out and ultimately fired while my father was in intensive care, just out of a coma. So, here I am again having survived to tell my story as “gently” as possible collecting all these reviews from other sites.
Pret A M*ffin “…team member are over worked and managers are always working with fear … listen to the little people, also be open and get rid of some top management who are so corrupt”
Pret A Robot “People are treated inhuman way in terms of sickness and work load. Employees are being treated more like robots than human beings”
Pret A Joke “You have a limited time to do your job everyday but this time limit is a joke. they give me the next rota just the day before the week starts.”
Pret A Nothing “didn’t learn nothing as i have things to give to that shop as i came with lots of experience and skills.”
Red A Manager “their [managers] personality only is good for business, but not for the people that work under.”
Pret A Scream “One of the things that I absolutely hated about working at pret, was the fact that management wanted you to act like you were having fun and smile at all times.”
Pret A Manager “the staff are great the guys who do the real work. The management suck”
Pret A No Respetar “Los managers son penosos“, “un horror!!” “desastrosa” and “todo… no tiempo libre, no respeto..”
NOTE: I don’t agree with the racism here! But the trend of complaints about management and leadership should be clear.
“Hot Chef Advice to Management: Be human. It’s not your own business.”
My response: That’s what I said once to a line manager who told us leaders that if we don’t like it in “his” shop to f*** off, I replied that he is also only employed by Pret, he does not own “his” shop!
“Brain wash, Control, Never stop…” “Cons: Aggressive and mortify management, brainwashing, mobbing, after working hours NON PAID, if you don’t finish YOUR DUTIES you stay after the working hours non paid… Advice to Management: Respect people that work hard! Don’t exploit them!”
“Assistant Manager Respect yourself don’t let managers to overload you.”
My response: easily said when they immediately threaten with Note of Concerns, disciplinary and job security!
“…also has a motto: FIFO or Fit In or Fu*k Off. I always got the impression that Pret was actually a free-thinking company…but perhaps they are becoming too large too and need to do the conforming thing.”
“Overworked, High expectations, No recognition” “Manager at my shop treated everyone really poorly. Expect you to stay longer to complete your job for free when not enough time is given. Constantly missing hours from extra shifts taken. Have to ask every week to see if they have repaid those hours and in some cases takes months to chase back.”
“I regret working there (don’t go)” “Team Leader who was working with me during the weekends (I was a part timer) was very rude to me , calling me stupid etc. … And I also ”love” how the company itself tries so hard to create this friendly enviroment for the employers by putting these sweet posters around etc. etc. when in reality it is very miserable and stressfull place to work for ! … People working in your company are not robots with smiles on their faces 24/7 !!!”
“Good first job … as foreigner” “Often happen to work “unpaid” overtime to finish daily duties … Limited progression career if you’re not in the state of grace of the Head of your working Area … In many cases I’ve weighed up a big incompetence and lack of skills between Team Leader and Assistant Manager’s position.”
“Demanding. Can be fun” “High demands not in line with pay, lack of support, inconsistent training, stressful/poor work life balance”
“horrible management, super biased” “super biased managers most of the girls in my store are from the same place even the assistant manager and FOH so they tend to group together against people they don’t like even if they don’t know them. … make sure the store isn’t just a bunch of biased friends that if you aren’t part of their group they’ll make your life hell”
“Horrible experience” “Lack of communication b/t managers and staff. – Immature workers – Slave-like environment – Biased behavior – Too strict on simple task. Advice to Management: Work on communication and stop treating co-workers like robots.”
“Team Member” “my location had a rude manager who cleaned up her act after I tried relocating. There is no HR, just a recruitment team who will give you phone numbers to where you wanna go. Overworked for sure; management expects perfection for their weekly shopper. You’ll be running from the basement to the first floor, between tons of customers, and up to the second … ”
————————————————————————————————-
“The one thing that did frustrate me and ultimately caused me to leave was the way it dealt with the enthusiasm troughs. In fairness to Pret, I left 8 years ago; so this may have improved since but in my experience the company was not good at dealing with people’s frustrations. There was a strong message for people who were frustrated with something and couldn’t get it resolved – leave! I saw a number of people become shunned and passed over if they had feedback which wasn’t entirely positive. Often people left disgruntled having started out as the desirable happy employees. I suppose in someways it was a useful self selection process – when I became frustrated with a few things and felt threatened that my feedback would fall on highly judgemental ears I knew it was time to leave – leaving the happy people behind me. ”
My response to this review: This person left in 2008 out of frustration, I started in Pret in 2008 and can only say in all fairness to Pret, that it gotten worse.
“Great company, but will take advantage” “Rude young team members and too many managers in 1 store. Advice to Management: Cut back on all the chiefs we need more indians” – My speech for 10 years!
“Team Member” “Multiple Supervisor – Confusing Leadership … Lack of leadership … Add some structure & look for ways to encourage workers to work hard and have fun without risking their jobs”
“General Manager” “Very racist upper management. They make you work 60 hours per week and they don’t pay you for it (just basic salary). They don’t appreciate your work no matter how good you are. Tendency to promote british managers than american ones. Advice to Management: Open your mind towards american managers. stop racism that is happening to workers. Get involved with the employees and don’t let the operational managers act as they own the people.”
“cashier / hot chef” “Some managers are very anal! The customer is more important then workers. Advice to Management: Listen to your employers suggestions!!” – (I think they meant “employees”)
“Great things preacherd, not always practiced” ” If you are a Pret Person, quirky, and in with the right crowd, you’re golden. If not….good luck. Pompous and thinks too highly of itself.”
“Pressure is crazy especially if you work in the kitchen. … Paperwork is excessive at times. Advice to Management: Reward those who work hard for you and give them a raise. Catch them doing the right thing and praise, and dont just discipline the bad”
“team member” “stressful environment, too many people trying to overpower others. Advice to Management: think like a team member and your key roles to understand success of the team”
“just terrible” “Discriminatory management. Unprofessional atmosphere … Abusive staff. Don’t just promote the people that you like, promote the people that are the most qualified.”
“working at pret” “Lack of accountability … poor management.” (Absolutely!!!)
“Long hours, unrealistic expectations…” “Unrealistic targets, little support, long hours. Advice to Management: Stop changing everything all the time with poor execution”
“Terrible experience…”“Cons: Pretty much everything is a con: -lots of stress -under payed -long hours/ short brakes -terrible management -really unflexible schedule.”
“Spoiled, selfish upper management…” “upper management thinks they are better than everyone else. They spend (waste) lots of money on dinners for themselves and “leadership conferences” that are really just excuses to party in Orlando or Vegas. “Business” trips to Boston and Chicago are really expensed vacations for their families. The Brits have taken over NYC. Pret has brought over many managers and leaders form the UK and ‘beheaded’ many of the US employees who built the brand to make room for them. Advice to Management:get over yourselves.”
I will shorten the comments now as this is never ending… Links can just be clicked and read….
In an Imaginary but Honest Interview with Pret I made up the acronym of what Pret stands for: PRET is a four letter F-Word spelled F E A R which stands for: Fire Early At Request. Or one can say Fret.
@Pret, at any company, please treat your people right, as a team leader I have shown you that when you treat your team right, you will still be successful and the money comes in and the team feels truly respected. You don’t want people like me who raise the standard while still treating the team good. I was too loud for you, and yet, if you would have protected me in the darkest time instead of continuing to put me under suppressive management, I would be writing a completely different blog now.
Thank you for reading.
Kind regards,
I take back what I wrote at the end of this “video” that Pret has a “good” heart after what I’ve been through and the customers’ deaths, but I leave the “video” as a reminder of Pret’s “legacy” with what I went through and the above list of staff complaints.
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
That never wrote to me,–
The simple news that Nature told,
With tender majesty.
Her message is committed
To hands I cannot see;
For love of her, sweet countrymen,
Judge tenderly of me”
— Emily Dickinson
Dear World,
if you read through this weird and crazy blog and website, I am still in the period of “peace before the storm”, as a powerful company will try one last time to crush me.
I wish I could say that I am healed and moved on, and my blog here isn’t as much with “tender majesty” as I would have hoped to write. But the pain and trauma I still go through seems too grave to recover from. I had often had two choices for my life, I either end my life or openly write down my story, or both.
But I have abandoned the thought of suicide, as this would not help anyone. Half my family is gone, I don’t need to put more grief on whoever is left. And my friends who helped and supported me as best as they could, I couldn’t do that to them. That wouldn’t be fair on them. And I decided no matter what they do to me, no matter how huge the pain and panic attacks and hopelessness, my life is in God’s hands and I want to learn to let him judge and have the final word. I’m not there yet, but my suicidal days are over.
And anyone who struggles or knows someone who struggles with suicidal thoughts and lives in or around London, check out this amazing charity that was started by 2 Samaritans: The Listening Place, their non-judgemental and patient approach takes the sting out of this taboo subject. And also Maytree. Add your own from your own city and don’t struggle or let others struggle alone.
Thank you for reading.
Kind regards,
Unless otherwise stated or linked to, this website and all writings within this site are the property of poetrasblok.com, LateNightGirl.org and are protected by copyright and other intellectual property laws. Reproduction and distribution of my writings without written permission are prohibited.
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The second year into my bereavement after my brother died, I went on my usual walks that I started since learning of the news. I used to not like to walk much, as I was on my feet between 8 to 10 hours a day at work in a stressful fast pace environment. But I just started to walk and walk and walk like a “walkaholic”. I would often walk on my days off and even after work for another 2, 4 or even 6 hours straight, being on my feet between 10 and 14 hours a day. One day I walked about 30 miles without stopping. It took a while for the blisters to heal, and my black and blue toenails to grow out again.
I lost a lot of my “body”, tears and sweat on the streets of London. In one of those walks on my way back home I was close to home, about 15 minutes away where I walked through the rain with my umbrella and hooded coat. I was well wrapped up and warm, with only my face uncovered. The rain has stopped, the umbrella dangling on my arm, it was dark as it was winter. I don’t know if it was because I was wearing dark clothes, hard to see me, or if the driver had a laugh when he/she drove fast through the huge water puddle that didn’t drain by the pedestrian walk, showering me from head to toe. I had to spit muddy water out of my mouth. I just stood there frozen in shock for a while in the dark, thinking, what else now?! Can it get any “better” than this! Can someone please throw some more shit at me?!! Is this “Pick-On-Me-Day” never stopping? I was too numb to even get mad at the driver, and in a slow pace just kept moving towards home, tears mixing with the muddy water and a long hot shower later.
But on one of those walks in this second year of grief, I passed by under a bridge close to home on a sunny Saturday afternoon. I was shocked to see what later brought me great regret. Under that bridge on the pavement a pigeon was sitting bleeding, not able to move and about 4 or 5 other pigeons stood around that injured pigeon literally picking on it. I understood suddenly where the term “picking on somebody” came from. Here was a vulnerable, broken, injured creature and the strong, healthy creatures of its own “race” so-to-speak, were picking on it while it couldn’t fend for itself. I chased the pigeons away and stood by the bird for a while trying to figure out how to help it.
I had no bags or extra clothing with me to pick it up and bring it somewhere. Where could I bring it? The vet I know is too far away, and having this pigeon in my hands in the bus, would I even be allowed on the bus? And which vet would do something for a wild injured pigeon? I didn’t have the funds for an injection to put it down, as these are quite expensive from my experience with pets years ago. How selfish of me to think about money! What a hypocrite I was!
If I had a bag I could have placed it inside, and if the pigeon was too injured to recover, I could have just “smashed” it with one hard blow, to put it out of its misery. But doing that, I would have gotten into trouble as London is plastered with cameras. There was a newspaper article all over the press years ago of a woman in a residential street walking by a cat that sat on a little wall of a front yard of a house. The woman stopped, petted the cat for a while and than put the cat in the rubbish bin! The outcry was huge of course. What on earth was with that woman?! So, I saw the headline in the Daily Mail already in my minds eye: “Evil woman smashes poor pigeon against the wall” of course completely taking my “charity” out of context.
I’m sure my own ill behaviour can fill enough sitcoms! But I was too “OCD” to pick up the pigeon with my bare hands. I had no jacket or extra layer of clothing as it was warm that day. I stood there for a while protecting it while it just sat there starring, probably completely traumatized, in front of itself.
I thought about how my superiors at work picked on me in groups, as I figuratively speaking was lying injured on the ground in grief and trauma, and no one was doing anything about it. No one chased those pigeons away and picked me up to go to the doctor. This time was the darkest and most fogged up period. And later when some support did come in after having involved the CEO, I’d never dreamed to be even writing to the top leadership, not even in a good way, I was always holding my head down, slow to complain to leaders, dealing with challenges by myself as long as possible.
And all the HQ people that got involved, each for their own gain or ego boost or studies picking bits and pieces off me, whatever suited them and they could use. The Head of HR wanted me on a scale from 1-10 to give feedback how it is meeting him, where I needed to meet with my line managers! The development manager who was used at the end “helped” herself to material for her essay. An OPs manager snatched me away from a manger I finally felt had integrity and hard work, just to be in that OPs managers area to raise the standard of one of his shops again. The previous OPs before that being happy for me to bring pages of ideas for improving the Mystery Shopper, promising me incentives if my shop improved, even though we had almost always perfect scores. And then not living up to the promises. … Person after person chipping away from my contributions and using my talents, vulnerability, skills, insights like I was a supermarket! The only thing though, they all forgot to pay! Taking their pick off my table leaving me stranded again. Well, you’re welcome, I survived to write about it.
With the pigeon I did a terrible thing, and any animal rights activist should condemn me. But after standing guard by the pigeon for a while, with my brother’s broken body on my mind, I left the pigeon and am sure the other pigeons returned later to finish it off. How angry I got at myself while I walked away. Why didn’t I just use my bare hands to bring it somewhere?
My heart wasn’t as big as Robert Burns’ heart when he accidentally disturbed a field mouse that was running away from him, while he was ploughing the field when he couldn’t afford to solely live off his poetry which he did from time to time. But back to farming he ploughed right through the “house” of the mouse. He later wrote one of my favourite poems “To A Mouse”, apologizing for having ruined the dwelling place of that little creature. I still cannot write my apology to a pigeon who needed help desperately! I can’t find words that “rhyme” with my hypocrisy.
When I checked back the next day, because I condemned my cowardliness, I couldn’t live with myself, there was no pigeon anymore, not even a dead one or feathers or blood around the area, nothing. And in fooling myself with wishful thinking I thought, maybe someone else was more heroic than I was, and picked it up before the other pigeons continued their picking on a weak one of theirs. Unlike with elephants who come together when one of their own is injured or has died. They grieve in a circle around the injured or dead. A lot can be learned from those gentle giants.
Since then, when I see an animal, certainly a human in trouble, I aim to find a way to see how they can get help. I always tried to protect humans from bullying, back in school, at work, but that day I was frozen again in shock that a metaphor of “picking on someone” was unfolding right in front of me, not as a metaphor anymore, but a real torturous event happening.
Pigeons that I grew up with in my city as a kid, that were raised in pigeon breeding clubs famous in the area in the deep West of Germany. Pigeons I saw flying in huge groups, dancing in the sky, being trained to fly to places and then return again.
I was in awe how humans can train birds who are free to fly where-ever they want to, without borders or cages. And yet, they always returned.
But I lost my awe for pigeons that day. And respect for myself. Trying still to forgive myself.
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
Note: If you see this page on white background, but prefer to read on a green background, please delete amp/ in above url and reload. On green background comments at the very bottom will be visible compared to the white background page.
Pret minus Bridgepoint + the German JAB Holding Company + Luxembourg = No tax.
Pret has arrived in tax haven!
Forget VAT Eat in or Take Away.
As a side-note at the start, Pret became aware of my blog and website here late on the 28th to the 29th May. The CEO of Pret tweeted the below at night on the 29. May probably as a reaction to my blog? Maybe not. As I don’t believe in coincidence anymore I see tricks and traps on many a corner.
I almost lost my life working in Pret, having been bullied during bereavement and with all the tricks and traps HR dealt me with. I wasted my sweat, blood and tears for close to 10 years in this company. It is my biggest regret in life.
Pret’s slogan is “Doing the right thing naturally”. But THIS is what Pret does “naturally” behind their shiny facade: Pret Staff Complaints on various Employment Review websites and YouTube and my traumatic experience.
The CEO working the PR(et) machine:
It used to take 10 years of service in Pret to receive £1000. If Pret is giving all their staff £1000 it means they are desperate to recruit.
The CEO pockets £30 million, giving £1000 to each employee as Brexit is at the door and many, especially Eastern European workers return to their home countries or move on to other opportunities. Several of my ex-colleagues already told me of their plans to return home. Usually Pret gives cheap cakes to their shops when another financial milestone was reached, tasteless and over-sugared cakes that end up half-eaten, stale in the shop fridges. But this generosity means Brexit is advancing fast, new recruits are needed and my blog is a sore in their sight. Also, to announce the £1000 ahead of the deal being finalized, as usually rewards are given after a deal or a milestone has been reached, not before is nothing short of interesting.
When I was a Team Leader I raised standards in every shop I worked, encouraging my teams, not bullying them, helping shops to more success but never receiving any rewards. When the bullying started, or rather increased during grief adding to my trauma, I became ill. There were no appraisals where I could learn where I was strong or where I can improve, never a reward, no feedback, absolutely nothing. Only targeting, bullying and manipulation was standard. One later GM’s tactic was to hold me low while I was going through the worst time, being vulnerable. This kind of “leadership” is common in Pret. This GM, who didn’t want “the area to feel sorry for him anymore” because I was thrust in his shop in the middle of trauma, grievance hearings and under shock.
Wasting 10 years of my life on a company who are only profit and target oriented with extreme good PR in place and a smiling, approachable CEO who is fully aware of what’s going on in his company as he visits the shop floor regularly, Pret-ending everything is jolly good while fooling the public and staff. When my brother died I was bullied and targeted on top of my traumatic bereavement by several superiors under the watchful eye of HR. Grievance hearing after grievance hearing that I raised in my traumatic state were conducted in tricky ways, not impartial.
For three years I approached HR and managers with suggestions and ideas on how to improve support for bereaved staff. I had a target on my back from the moment I approached HR informally to bring suggestions in May 2015. I was so naive. Unbeknown to me at the time, it was the beginning of the end for me. It is no wonder that hardly anyone approaches HR in this systemic and toxic work environment in society today.
Pret has become like the majority of multinational corporations mistreating their workforce. Being bullied during bereavement and all the mistreatment from superiors towards workers, Pret is moving more and more towards the jungle and swamp of Amazon that is notorious for their brutal bullying tactics. The only difference is that Pret is excellent in PR and still relatively small in this corporate world of greed, lulling the public and staff in with sweet-talk.
In-between they throw in a £1000 carrot for each employee making them look like a lovely company to work for. Let’s look deeper!
I became ill and wrote countless emails which I explain in detail here. One of my last line managers just laughed about it with the leadership team, the CEO labeled me his “late night girl” to the Director of HR, the Head of HR tried 4 times to pay me out (peanuts) if I resign and the peak came when the gaslight really took on full swing as described below… There is no protection against the discrimination of the bereaved and mentally ill in Pret A Manger.
But the worst thing they’ve done was to “introduce” me to a development manager who supposedly had a similar loss with her brother, but our introduction was not to support me (or her), it was for her to give me a disciplinary for all my emailing (electronic communication) and then entering into secret solely electronic communication (text and email), confusing and frustrating me further that my ill emailing behaviour intensified again. This was gaslighting in a nutshell.
I was then unfairly dismissed just 5 months short of my 10 year’s service where I also would have received £1000, the development manager of course is safe in her job as she served them well. Pret went all the way in “doing the right thing naturally” again by firing me three days after Christmas 2017 while my father was in intensive care just out of a coma! Again, “doing the right thing naturally”.
When you read that all staff now receive £1000, whereas before it would take 10 years to receive £1K it shows how desperate Pret is to gain and retain staff. I was never after money and have declined 4 offers of settlement, not only because of the peanuts they offered, not even a million pounds would have done it, but I don’t prostitute my values or sign my rights away for money.
@Pret, too many people suffer, become depressed, even suicidal that someone needs to stand up and tell their story!
I was ONE, you were and are many, you have all the resources, sophistication (bottom page), manpower, money and whatever you can come up with. You still refuse to acknowledge how out of proportion this was and is. No amount of money could have fixed this.
To be entrenched in this system that you probably don’t even realize how wrong so much of how you, as a GROUP of influential professionals have acted towards ONE single person, and indeed everyone on the “front-lines” of the business, who are the ones making you all this wealth. Sure, you seem desperate to recruit now being suddenly so generous to all staff. Don’t turn too socialistic now, though, it doesn’t come across genuine!
Do you know the hope I felt when I met a person of similar loss, as my grief became so complicated, and still is? And then to just find out after a while that this was yet another trick!? Again?!! I think I have written enough for anyone to understand, if they truly take inventory of their conscience, that this absolutely crossed the line! You stepped one too many times on my dignity. And that one nailed it!
My anger I have to overcome again and hope to not get bitter and stuck. And that I still, or rather am again angry after the whirlwind of my father’s illness and death, being fired right in the middle of it. I am someone who usually goes out of my way to brag on people, encourage them and let everyone know how amazing they are. The story might have gone like: “I was bereaved traumatically and Pret really helped me”. But this I will never be able to write, and some of the support you gave AFTER I involved the CEO, that was for show and the Tribunal just to cover your backs. This missed opportunity from Pret is forever lost on your end. You did not deserve my work, my skills, my talents and my passion. You did not deserve it at all. And I certainly did not “deserve” you. I survived to speak about it openly and I will never be silent, no matter what you come up with out of your trick-box from a corrupt and discriminatingHR department.
It would be good to heed this reviewers advice to management from June 2018: Fire the HR staff because a £1000 quick fix won’t do it, the reviews from Pret staff on Employment Review websites and other online platforms will continue on these lines and crack the PR(et) machine until Pret truly lives up to its slogans and words. The annual staff questionnaire Pret holds won’t help as they are tweaked at times by shop management. The truth will always come to light sooner or later.
“The world has enough for everyone’s need, but not enough for everyone’s greed.”
― Mahatma Gandhi
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
Note: If you see this page on white background, but prefer to read on a green background, please delete amp/ in above url and reload. On green background comments at the very bottom will be visible compared to the white background page.
Don’t have a manager hold the grievance hearing raised against a colleague from his immediate neighbouring area, as this will compromise a truly impartial investigation and decision.
Don’t have the hearing manager patronize and hold the person raising the grievance for an idiot, by asking if 40 or 50 out-of-date items were left by an MOD over night, while the grievance raiser left only 1 item out and was about to get penalized for it by the manager who targeted her. You may look more absurd in the long run for a poor try like this.
Don’t remove the HR advisor from the hearing process, who raised the grievance in the first place on behalf of the bereaved and bullied employee, giving hope to that traumatized staff member. Doing so would cause the crushing of hope again, starting a series of events that could have been avoided early on if everything was conducted fairly, impartially and respectfully.
Do’s:
Do have a truly impartial Manager and HR Note Taker to do the hearing.
Do indeed hold a truly impartial grievance hearing.
Appeal’s Hearing 1.0
Dont’s:
Don’t have a manager hold the appeal’s hearing who is not only a known colleague, but a close friend of the first grievance hearing manager. As it would be difficult going against the decision of a friend, this will compromise a truly impartial investigation and decision.
Don’t speak to the colleague the grievance is raised against before you hear all the allegations raised first, as you won’t be impartial and would have already pre-judged the case more or less.
Don’t instruct the person who raised the grievance to go to the person the grievance is against, to inform them what was spoken about in the appeal’s hearing to prepare the one who grieved the employee that the grievance is about to be partially substantiated against them. Be a manager of integrity and courage, and do that job yourself, not sending the grievance raiser like a sheep to the wolf, if you don’t have the stamina to do that yourself!
Do’s:
Do have a truly impartial Manager and HR Note Taker to do the hearing.
Do indeed hold a truly impartial grievance hearing.
————————————————————————————
Grievance Hearing 2.0
Dont’s:
Don’t have a manager doing the hearing who was already involved in the case by having been copied in on emails sent to managers and HR previously.
Don’t have a manager hold the hearing, who has no problem whatsoever that a bereaved and traumatized team leader is repeatedly rebuked by her line manager in front of the team, the team leader then having a nervous breakdown two days before the first anniversary of the death of her brother, and being further bullied by having to do customer service while in the middle of that breakdown in tears. If you as the hearing manager have no problems with this, you should not only not be the hearing manager, you should resign and rethink your ethical values and emotional intelligence.
Do’s:
Do have a truly impartial Manager and HR Note Taker to do the hearing.
Do indeed hold a truly impartial grievance hearing.
Appeal’s Hearing 2.0
Dont’s:
Don’t have a manager doing the hearing who has also already been informed prior to the hearing of being asked to sit down informally to calm down the bereaved and traumatized employee who kept losing her mind. Even if you are one of the more empathetic hearing managers compared to the others, you would still not be impartial.
Don’t be double-faced by saying that it is okay to email but then behind the scenes sending on the emails to HR who later penalized the person for having sent the emails.
Do’s:
Do have a truly impartial Manager and HR Note Taker to do the hearing.
Do indeed hold a truly impartial grievance hearing.
————————————————————————————
Grievance Hearing 3.0
Dont’s:
Don’t have a manager doing the hearing who already finds answers and reasons of misbehaviour before having fully heard and investigated the case.
Don’t let the hearing manager just substantiate bits and pieces to silence the grievance raiser, while the people business partner the grievance is against, is waiting outside in plain view pretending to be on the phone, winking at the HR advisor accompanying the grievance raiser out of the hearing.
Do’s:
Do have a truly impartial Manager and HR Note Taker to do the hearing.
Do indeed hold a truly impartial grievance hearing.
Grievance Appeal 3.0
Dont’s:
Don’t have a manager hold the hearing who is brand new to the company having to prove herself in her trial period, after another hearing manager who was indeed not impartial as having been informed throughout, was removed from the process upon request by the grievance raiser.
Don’t have that hearing manager who is a head of a department have a laugh during a very serious hearing process.
Don’t have a note taker who compares the traumatized bereaved with another traumatized bereaved employee, judging both as being “bitter” because they keep raising grievances due to mistreatment during bereavement. Not taking their issues serious may hurt their lives irrevocably.
Don’t have that note taker say, that in hindsight he made a mistake by agreeing that the company can indeed improve on the supporting of the bereaved employee.
Do’s:
Do have a truly impartial Manager and HR Note Taker to do the hearing.
Do indeed hold a truly impartial grievance hearing.
————————————————————————————
Disciplinary Hearing 1.0
Dont’s:
Don’t have a manager hold the hearing who has personal conflict due to very similar bereavement.
Don’t have that hearing manager enter into secret and solely electronic communication after giving a disciplinary for electronic communication.
Don’t have that hearing manager take personal advantage of the vulnerable and traumatised grievance raiser, by abusing their position in using tools of Hypnotherapy and NLP for their own studies, and personal as well as occupational advantages.
Do’s:
Do have a truly impartial Manager and HR Note Taker to do the hearing.
Do indeed hold a truly impartial grievance hearing.
Appeal’s Hearing 0.0
No Appeal raised due to naivety and plain stupidity of having believed to be truly supported by the company now.
Dont’s:
Traumatized Bereaved Grievance Raiser, don’t trust an HR department and company who repeatedly hold flawed hearings.
Do’s:
Do regret not having raised an appeal and gone to court early on due to repeated lack of impartiality and “fundamentally flawed” hearings.
Do learn from this that if this happens again to raise a grievance against the hearing manager abusing their position for personal gain.
————————————————————————————
Grievance Hearing 5.0
Dont’s:
Don’t have a manager and HR advisor hold the hearing where you have to start the formal procedure as they kept starring at you, not knowing how to start.
Don’t have a manager hold the hearing who is at first empathetic, even sharing personal information in an informal moment, confirming that the grievance raiser has “been wronged” and then later be completely the opposite, as HR is really behind the decisions.
Don’t have a manager hold the hearing who does not investigate and interviews witnesses named.
Do’s:
Do have a truly impartial Manager and HR Note Taker to do the hearing.
Do indeed hold a truly impartial grievance hearing.
No Appeal raised as it was useless and ridiculous to keep going on in this flawed system. But one gets the point!
————————————————————————————
Dismissal Hearing 1.0
Dont’s:
Don’t have a manager hold the hearing to patronize the grievance raiser by being the OPs manager of the manager the grievance raiser loved to work with. Another clever “retaliation” by HR choosing “impartial” hearing managers.
Do’s:
Do have a truly impartial Manager and HR Note Taker to do the hearing.
Do indeed hold a truly impartial grievance hearing.
Dismissal Appeal 1.0
Dont’s:
Don’t have a manager hold the hearing who just sits there purposefully not saying anything to avoid to truly investigate impartially by asking questions.
Don’t have a note taker who is so slow in taking notes, not attentive enough to follow what is being said, unless there is no other note taker anymore, due to the grievance raiser having exhausted the largest department of the company.
Do’s:
Do have a truly impartial Manager and HR Note Taker to do the hearing.
Do indeed hold a truly impartial grievance hearing.
———————————————————————————— .
How To’s and Tips for a Formal Hearing:
Dont’s:
Don’t discriminate by just using mainly women to hold the hearings (17 women/3 men).
Do’s
Be truly equal opportunity by giving male managers a chance to hold a hearing for / against a female employee. Unless, of course, the challenge is too grave for them.
Do rethink your HR department and if the methods of hearings are so steeped in dishonesty and trickery, that it is hard to break that habit and open new windows to bring in fresh air and clean a toxic environment.
Do remember that you are dealing with people, with human beings who go through personal and professional issues that can make them ill and even take their lives. Do remember the name and mission of your department: Human Resources.
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
LNG: Thank you for your time and agreeing to do an imaginary but honest and transparent interview, this has been a long time in the making and I am grateful you finally agree to give us an unprecedented look into your business, especially staff treatment, and what makes you stand out on the high street.
PAM: Oh, no problem at all. Sorry it took so long to agree to an imaginary yet open and honest interview, but we’ve been really busy with our success as you know.
LNG: Yes, well done! May I call you Pret?
PAM: Sure, we love to be on first name basis here. We are family.
LNG: Thank you, you can call me what your CEO calls me.
PAM: Great! Okay Late Night Girl, what do you want to know about our company?
LNG: My first question….
PAM:(interrupts) Oh, would you like a coffee? On the house? The first hit is always free! 😉
LNG: No, thank you, I brew my own! 🙂
LNG: So, my first question is, what is the secret ingredient to your success?
PAM: Well, if we stay on the first name we have a secret spelling system here, we love to work with acronyms to really emphasize that we mean business when it comes to motivating our staff. Pret is French for “ready”, so, Pret A Manger means “ready to eat”. Fast food, but made in the kitchens on the premises. But it is not just food ready to eat, we want our staff to always be “ready to work” come rain come shine, in good days and in bad days, till FS do us part.
L: What’s FS?
P: That’s another meaning, “FS” is the Firing Squad, but officially they are called “HR”, meaning Human Resources, of course. Our HR department have a really great slogan to sell their mission as, “Doing the right thing naturally”, and people buy into this slogan without questioning it, as PC is too common. It sounds too good to be true, doesn’t it? HR don’t do the dismissing themselves, no, they like others to execute this nitty-gritty muddy business. They…
L:(interrupts) What’s PC now?
P: Oh, common’?!
L: Ah, yeah, right. Sorry.
P: Tztz, you didn’t do your homework when preparing for this interview?! You don’t know our 6 P’s?!
L: No, no, yes, uhm, I know them all! (nods) It’s just a lot to remember what you give your staff to memorize.
P: Yes, that is how brainwashing works, repeated bombardment of silly word games.
L: Sure.
P: So, where were we?
L: With HR not doing the dirty work.
P: Ah yeah, so they fire indirectly using their operational side of the business, managers who are tasked to hold hearings that are “fundamentally flawed” as one Tribunal Judge called it, they are unfair and only impartial if we need to cover ourselves.
L: Ah! So, it’s a lot to do with fear management?
P: You got it.
L: And how does the fear management work exactly? Talk me through a typical day in a Pret shop.
P: No problem. First of all, we don’t like to be known as a sandwich “factory”, even though we are hundreds of little sandwich factories. So, we put intensive incentives in place, pay a little bit more here, give a little more holidays there, put on elaborate parties, let the kitchens play loud and fast music to speed up their work pace and avoid them talking too much with each other wasting our precious time, no matter if they get a head ache or a tinnitus etc. etc.
But our real main ingredient and the real spelling behind our acronym as already hinted early on is, Pret really is a four letter F-word spelled F E A R. It means Fire Early As Requested or with the nickname of “Fret” to make it more appealing. Fear management is the main motivator for our lovely and hard working people, but we facade this in the perfect packaging of “Good Jobs for Good People”. We have a lot of good people, but after a while they get so burned out, feel devalued and dehumanized that they are not “good” anymore, and there are plenty of young people lining up for the job. We give out disciplinaries like napkins, we make sure that our staff always worry about their job security, and we don’t tolerate people being vulnerable (takes a sip from the organic coffee).
L: What do you mean by “vulnerable”?
P: Well, simply inconvenient occasions like bereavement or even mental illness of our staff. We feel that especially bereavement is “imposed” on us. That’s not nice.
L:(looking confused) So, it would be best to not be vulnerable, as staff wouldn’t be safe in their jobs?
P: That’s right.
L: So, if staff are bereaved, or suffer from a mental illness or disability that might affect their day-to-day work, and even if they work still really good while in bereavement, there is no policy in place to protect them from potentially being bullied by superiors?
P: Yes, something like that. We have a large HR department, larger than the IT or even food team. But it isn’t large enough yet, as one of our former employees has exhausted our HR department after being bullied during bereavement and being held low in shops. So we want to expand our HR staff to not let this happen again.
L: Wow! Must have been hard work. But at least you learned from this and won’t let the bullying happen again. That’s great.
P: No, we won’t let it happen again that anyone approaches HR with their concern about bereavement and bullying like this anymore, even though we advised that person (whom the CEO called his “late night girl”) to raise grievances, as we didn’t want to interfere with how the managers were mistreating her. As we don’t have an anti-bullying policy in place to protect the bereaved, we aim to divert to the grievance procedure as we don’t want to admit that we have a huge problem. A grievance procedure often deters the employee to raise the issue formally, as this is quite stressful to have to come up with all the evidence, not to mention becoming a target after speaking up.
For other issues like sexual orientation, pregnant women, physical disabilities, religious beliefs, equal opportunities etc. we have a strong and clear zero tolerance policy on discrimination, because there are laws in place and we would get into trouble if we’d let those groups be bullied. Sometimes we even use any of the above groups in discrimination to get rid of other inconvenient employees, the laws for the protection of the above groups really come in handy here, even if we have to tweak our reason for dismissal a little.
And our luck is that there are no laws to protect the bereaved, we can openly and even in writing express that this is “imposed” on us without any problems. We just don’t really want to bother with grief and mental issues, even while we know that we all will die, and 1 in 4 of us will at one point or another suffer from a mental health condition. Death and illness can happen to any person at any time for any reason. But we don’t want to think about it and want to just concentrate on the material world with all the money that can be made. If you work for us, your mind needs to be of steel and you better have “Metal” Health.
P: So, to finish the thought, we pride ourselves in our HR department. They are super busy with all the grievances raised and disciplinaries issued, and of course the firing squad, ready to fire anytime for any and no reason (checking the phone as a text message comes in).
L: Sounds quite efficient. I’m impressed.
P: Thank you. Yes, could we speed this up a little? I have to attend to some business.
L: Sure, just finally I’d like to throw some questions out that you cannot skip, but have to answer honestly.
P: Uuuh, I’m intrigued, fire away!
L: Who was the first one you ever kissed?
P: Oh, I’ll never forget my first kiss! It was McDonald’s. We even got married so I can get a green card to the U.S. But we are divorced now, as I gotten my green card and dual citizenship now and won’t need McD anymore. But we are still friends.
L: Any kids?
P: Naa, we were always married more to our jobs, and our different tastes in food finally split us up! Career is more important, and as soon as I had my foot in the door to the U.S. our divorce was imminent.
L: It was a “marriage of convenience” then?
P: You got it!
L: I see. Okay, while on the subject of super mergers, what super powers would you like to have?
P: To fire all the shop staff in one go and exchange them with perfect smiley robots that are so real looking to customers unlike the current prototypes, fooling them, and so increase our profits even more. That way we won’t have to deal with staff not being as productive when they go through personal issues like bereavement or illness. We also won’t have to deal with any human being thinking for themselves. But mostly that way we can truly “man” all the tills at all times and have enough staff, almost more than customers. We could even place a human looking robot with each and every customer, raising sales going through the roof. We would also scrap the Misery Shopper, as we won’t need them anymore since we have perfect robots. Can you imaging the amount this would slice off our labour costs and bring out the maximum? (sigh, what a dream!) But it also means that we would need to rethink the HR department, maybe turning them into mechanics fixing the robots when they break. (ponder ponder)
L: Sorry, what did you say, the what? The “Misery” Shopper?? What’s that?
P: Did I say that??
L: Uhm, that’s what I heard.
P: Sorry, I meant the Mystery Shopper *smile*
L: Maybe I just misheard as I had a miserable coffee this morning! The competition hey. Should have gone to Pret instead!
P: Yes, that’s it, it’s all your fault! You misheard, it was your mistake, not mine! It’s one of our important Pret attributes, always blame downwards, never take responsibility.
L: Okay back to my questions. What time period would you like to visit, past, present or future?
P: The future, always the future as the present is a blur and the past is done with and not worth keeping fond memories of. We move on quickly, whoever can’t keep up with the pace will be left behind.
L: No regrets then, huh?
P: Hello? We are Pret we don’t regret!
L: I see. Who would you like to collaborate with in business?
P: Anyone and No one. Anyone who could pour more money into us, so that we can squeeze even more out of our workers to repay the investors. We don’t like to share the spoils except only with our HQ people and high up leaders. But if we do have a moment of generosity with our shops, it is mainly to try and keep them before they leave or our aim to win new ones (whispers: Brexit’s advancing fast now).
L: What is your greatest accomplishment?
P: Okay, that’s another tough one, as we have so many. But I would say… (looking up at the ceiling, tapping with the fingers on the coffee cup) I’d say it really is our HR department with that ever impressive slogan of “Doing the right thing naturally”.
L: What do you value so much that you would put your money where your mouth is, so-to-speak?
P: Again, investing in our HR department, making them bigger, even though they are already bigger than any of the other departments. We’d like them to give more disciplinaries, neglecting the bereaved and mentally ill, and fire faster. Any support that is in place, most are just Pret-ense for our own fear of the Tribunal, as we like to live up to our name.
L: Which was what again?
P: F E A R.
L: Ah yeah, that’s right.
L: What was the moment when you felt you’ve made it?
P: When our staff bought into fear management and unnecessary pressure.
L: What was the scariest encounter you’ve ever had?
P: Tribunal Judges at first, but when we lose our case in court, we just pay the peanuts the Judges order us to pay in compensation and then go back to business as usual. Our most scariest encounter will always be the customers and public pressure.
L: And the greatest?
P: All our hard working people in the shops, especially those with integrity and longevity during hard times. We really feel intimidated by them, as they show real passion which we only Pret-end to have for them. But don’t tell them, they need to think that they are not valued and their work is never good enough, so they work harder until they burn out and are exchanged with “fresh blood”. It’s like one of our main acronyms: FIFO, First In First Out or our internal acronym BPOFBI: Black Pudding Out Fresh Blood In. If they find out our tactics, it would also be the most embarrassing encounter, but that’s between us.
L: Of course! You do love your acronyms and slogans, don’t you?
L: Yes, Pret is next to nothing when it comes to PR.
P: That’s right, we are especially successful in this by employing former homeless people to confirm this when the pressure on us gets high to explain why we treat our staff so poorly. The CEO invites a group once a year to his private Austrian property, and that way we win them for our reputation to speak up for us should we reap criticism from the public regarding staff treatment. We also aim to not integrate them too much into regular Pret shops, but am working on having shops run entirely by former homeless people, as they won’t cope in the long-run in a regular mainstream Pret shop, with all the bullying and high stress environment. It wouldn’t look good on our PR.
L: Makes sense. To continue with the questions, which food item are you currently working on to be the best selling of all time, not only in Pret but in the world.
P: Well, now you want to know some secrets here, what food item our food team is working on. I can’t let you in on that one, even though I agreed to do an open and honest interview. But I will say this much: it has to do with the Hearts of our staff.
L: Interesting! Similar to dishes like Liver Mousse or Kidney Pâté, but only with Hearts? Like Hearts on a Platter? Are some Minds part of the new stew as well? Oooh, I can’t wait for the new product launch!!
P:(motions with a gesture of sealed lips)
L: What, if any, is your hidden talent?
P: Doing the wrong thing naturally.
L: On a personal level, which instrument would you like to play?
P: Hearts and Minds.
L: You can only choose one!
P: That’s not fair! I can’t choose! *biting on the coffee lid*
L: Well, strive for perfection here, a little extra mile will go a long way.
P: Okay Minds, as Hearts are often broken already and useless therefor. The Mind still needs tuning and somewhat breaking like a wild horse that is thinking on its feet too much. We are not in the horse whispering business, we break them!
L: Starbucks or Caffee Nero?
P: Pret!
L: Prosciutto or Posh Cheddar?
P: Well, since we go towards more Vegan, it would be Hearts. Organic Hearts of course!
L: Of course!
L: Mystery Shopper visits or Senior Management visits.
P:(regaining posture after the Heart vs Mind decision) Senior Management visits of course, we love to see the nervousness and fear on the faces of our managers and teams when we walk into shops.
L: Makes sense, that F E A R thing again, I really get to know you now and how consistent you are, very reliable.
P:(lifting the head with pride) Thank you. Now I am almost blushing.
L: Comedy or Drama?
P: Since we have too much Drama already, I’d choose Comedy, although they both go very close together in our company.
L: Which micromanaging rule are you most proud of and why?
P: Letting our staff sign countless training rules without having the time to really train. We just like to cover our backs.
L: Which other countries would you like to conquer for Pret?
P: The whole world of course, even jungles where the monkeys live.
L: While on the subject of monkeys, if you were an animal, what would you be?
P: A Pret-Bull.
L: Why?
P: We like to look intimidating to our staff, but they don’t know that barking dogs don’t bite. We only bite together in groups and when we smell fear, which brings us back to fear management.
L: All well thought out then.
P: Yes. Are you sure you don’t want that coffee? It’s free!
L: No, thank you.
L: Final question, what was the best advise you’ve ever received?
P: Hire fast and fire even faster. Made today, gone today.
L: Thank you.
P: Well, that was fun!
L: Yeah, wasn’t that bad, was it? It must feel good to be honest.
P: Absolutely, never thought it would feel so relieving. I’ve learned a lot about myself today. Well, unfortunately, since it is lunch time I have to get back to the pub with my OPs managers for a few pints while our good and hard working people make it happen for us.
L: Of course, thank you for taking the time out of your busy schedule. And thank you for this imaginary but honest and open interview.
P: Any time! And let me know whenever you want that free coffee 😉
L: Thank you. But no thank you. I am on my way to interview Sainsbury’s, one of the big ones to have signed up for the Disability Confident employer scheme, I want to avoid too many toilet breaks during this important interview.
P: Disability what?
L: Never mind, you wouldn’t be interested in that.
P: I guess you’re right. We need to keep that fear thing going.
L: That’s what I meant. Thanks again. See you again soon. *not*
P: Yes, oh while you are with them, could you ask them if they would be keen to have a Pret shop inside their supermarkets, like Costa does with Tesco with those rather unhygienic automates? That way at least we could Pret-end again to be part of this Disability thing you talk about without really being part of it of course. 😉
I worked at Pret A Manger and survived systemic workplace bullying during bereavement that involved HR, the top leadership, HQ and even the now “retired” former CEO Clive Schlee. I declined 4 settlement offers if I am silent about my ordeal. But I rather speak out to help others. For an overview of important blog entries of my experience with Pret, please visit “My Ordeal with Pret A Manger”. The little arrow to the right next to each heading will lead directly to the post.
An incomplete list on what other Pret staff say about Pret’s bullying environment: Caught in the Act Bullying at Pret.
I tell my story for the first time verbally in below audio player interview on a podcast by The Adam Paradox, and wrote two articles in the Scottish Left Review.
Thank you for reading/listening.
The poison in my hand, that looked like a phone, wouldn’t help me get out of a war-zone, a bombardment that started raging inside me. The messenger was a machine, the email was a gun, the letters were the bullets.
Another machine that looked like a laptop connected me with a voice that sounded like the police. More surreal messages made their way through the airwaves, cables and electronics.
Questions … Cause of death? Organ failure.
Which organ? Doesn’t say.
And the autopsy? No autopsy.
No autopsy?!!
When did he die? Approximately 6 days before he was found.
Why were we as his family not found?
Why am I learning this 5 weeks after he died?
Why is there no clear cause of death?
Why no autopsy??! ……
All questions fired out on autopilot while still not having registered the message.
My brother dead!
The machine informed me that from a police perspective, as soon as they can rule out fowl play and suicide, they are not concerned about the cause of death anymore and hand it back to the coroner.
Case closed.
The policeman further informed me that they had to push his estimated 6 day old corpse away from his door to enter the apartment and they were able to capture two of the three cats that survived while my brother lay dead. The third cat slipped out the door and as a neighbour told me it lives outside now and won’t let anyone capture it…
Thank you for all the details. Very efficient.
Could I get a copy of the police and doctor’s reports, please?
You need a lawyer to apply for it, only a lawyer can have a copy. It’s the law in Germany.
A conversation with a customer in my former work who was a police detective, having worked on many death cases, confirmed that if nothing suspicious is found the case is closed fast, too much paper work. Of course if the deceased was one of their relatives, friends or colleagues, they would go to town trying to find the cause and family.
My brother was just MY brother.
Where is he now?
He has been cremated.
??!!!??!!
I realized later that his cremation was already mentioned in the email that I just read minutes before, but the LOAD of this short and brutal email was so surreal and heavy, I didn’t take it in at the time. I just starred at my phone half in mid-air and half on the floor, stuck in Twilight Zone. The turmoil that was soon to start, added by my superiors at work and the anger I would be capable of, would unleash in writings like a never ending mass shooting, but with words and letters in emails… The traumatic angst and rage that was approaching fast, losing me almost everything and everyone I held dear… I could have never imagined then.
I learned later that they destroyed all his belongings that had no financial value, since we couldn’t pay his debt from his business and had to reject the inheritance and with it all belongings that were of sentimental value to us. By law we had 6 weeks from learning of his death to decide what to do. We only received a shoe box size of papers, ID cards, driver’s license, photos, letters … and later his ashes…
in the post.
I went inside another machine the next day to bring death to my mum who brought us life.
And then I carried my big brother into the earth.
And I buried my heart with him.
My life has been a big mess since.
Everyone keeps telling me since day one to be strong.
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Bullied during bereavement in Pret A Manger 
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